CX Conversations with deBBie

While customer satisfaction surveys are great, it is often not properly defined, deployed and managed which leads to low response rate, insufficient customer insights, and survey fatigue. Check out some ways you can avoid these!

Did you know that the state of your business environment not only preempts your customers’ experience but it is also the first and last thing your customers evaluate. Check out 11 tips that can help you create a conducive business environment.

In this podcast, I’m sharing Steps that will help you satisfy and retain a new customer.

Do you complain about not getting value from customer service trainings? Here’s my take on why customer service trainings don’t work. I hope this helps!

One of the challenges faced by business owners, business managers and customer experience managers is showing the impact of managing and improving customer experience in the bottom line. In this episode, deBBie explains how you use customer profitability as a framework. Enjoy!