No B.S Business Talk with Justin Herald

Too many businesses just have a "set and forget" way of looking after their customers. There may have been policies and procedures set many years ago, but unfortunately, they have never been updated or changed.The issue is most business owners have never been a customer of their own business, so they don't really understand what their current and potential customers have to go through to spend money with them.This simple process can be the key to unlocking greater sales.In this podcast episode, Justin discusses the areas that need constant attention to ensure your customers' journey is a smooth and rewarding one.