Retales: Conversations with Profit Protection

Today Nicole is joined by Andrew Wolf, Central Loss Manager at Officeworks and one of the newly appointed Committee Members of the PPFF.  With a broad range of skills, Andrew has been in the retail sector for over 20 years, having worked at Lincraft, Chemmart and has been at Officeworks for 17 years. He brings a wealth of knowledge and expansive skill set to the Committee. Nicole and Andrew talk about the current retail environment and what it's like working for a big box retailer.Contact details :PPFF - https://www.profitprotection.co/Andrew Wolf - https://www.linkedin.com/in/andrew-wolf-b4042345/Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/

Today Nicole is joined by Nick Trudgett, Craig Greenberg,Chief Commercial Officer from Gatekeeper in the US and a very special guest, Michael Lamb, recently retired Vice President of Asset Protection & Safety at Kroger Inc. where he oversaw the strategic and tactical direction related tothe shrinkage, waste control and safety across the Kroger enterprise. Michael has also worked for the world'slargest retailer, Walmart, and the World's largest DIY retail, Home Depot.  We talk about retail theft trends in the US, and look at how Kroger deployed the Gatekeeper solution to keep their staff safe whilst reducing loss in their stores.Contact details :PPFF - https://www.profitprotection.co/Michael Lamb - MLamb Consulting Services, LLCmike.h.lamb@gmail.comCraig Greenberg - https://www.linkedin.com/in/craig-greenberg/Gatekeeper Systems - https://www.linkedin.com/company/gatekeeper-systems-apac/Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/

Today Nicole is joined by PPFF Chairman Neil Redfern to talk about the PPFF activities for 2025. There is a lot to unpack, so don't miss this episode with all the dates for upcoming meetings and webinars.Contact details :PPFF - https://www.profitprotection.co/Neil Redfern - https://www.linkedin.com/in/neil-redfern-845aa014/Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/Register for the GS1 RFID Coalition webinar on 26th March - https://www.linkedin.com/feed/update/urn:li:activity:7295592585501319168/

In this final episode of Season 8, Nicole is joined by PPFF Director and Professor at Griffith University, Michael Townsley and PPFF Chairman, Neil Redfern to launch the 2024 AU/NZ Retail Crime Study and review the highlights from the year.  It's been a huge year for the PPFF, from incorporation of the group, to rebranding, to four in-person events, webinars and 15 Podcast episodes (just to name a few). We wrap up the year and get a look at what's in store for the PPFF in 2025. If you'd like a copy of the 2024 AU/NZ Retail Crime Survey, head to the PPFF website – www.profitprotection.co. Contact Details : Professor Michael Townsley - https://www.linkedin.com/in/michael-townsley-36097973/ PPFF Chairman Neil Redfern - https://www.linkedin.com/in/neil-redfern-845aa014/ Re-Tales Host Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/

Today Nicole is joined by PPFF Director and Professor at Griffith University, Michael Townsley.  Professor Michael Townsley is a criminologist with a prominent career in crime prevention research. His groundbreaking PhD work illuminated the contagious nature of burglary risk, significantly influencing the field of spatial criminology. As the former head of the School of Criminology and Criminal Justice at Griffith University, Michael's expertise encompasses crime analysis and retail crime prevention, and of course he is our resident academic at the Profit Protection Future Forum. Contact Details : PPFF - https://www.profitprotection.co/ Professor Michael Townsley - https://www.linkedin.com/in/michael-townsley-36097973/ Host Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/

Today Nicole is joined by Nick Trudgett, General Manager Australia/New Zealand & APAC from Gatekeeper Systems.  Founded in 1998, Gatekeeper's initial loss prevention solution, The Wheel® Cart Containment system, was launched to reduce trolley loss and ensure ample trolleys were available for store patrons.   Gatekeeper's loss prevention and cart containment solutions utilize patented locking technology to put an end to trolley-based shoplifting and shopping trolley loss. Trolley management solutions increase safety and reduce labor costs by maximizing productivity, while simultaneously resulting in a positive store image. Contact Details : PPFF - https://www.profitprotection.co/ Gatekeeper Systems - www.gatekeepersystems.com Nick Trudgett - https://www.linkedin.com/in/nicholas-trudgett-5ba065b/ Host Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/

Today Nicole is joined by the Chairman of Spearpoint Security Group, Ted Devereux.  Spearpoint is the IntelliQ partner for the APAC region.  The IntelliQ solution provides Retailers with complete visibility of their POS transactions throughout their retail estate and as a result be able to detect and reduce POS fraud.  Loss Prevention analytics provides Loss Prevention  with transaction patterns and trends which allows them to identify and focus their time and effort on potential POS fraud and as a result, reducing losses and improving overall margins.  Contact Details : Spearpoint/Intelliq : https://www.linkedin.com/company/spearpoint-security-group/ Ted Devereux - https://www.linkedin.com/in/ted-devereux-a65a2623/ Host Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/ PPFF - https://www.profitprotection.co/

Today Nicole is joined by Product Marketing Lead for Everseen, Terry Clancy.  Everseen is a technology  innovator in Visual AI solutions to help retailers improve their bottom line by minimising shrink, streamlining operations and ultimately, deliver a better customer experience.  The technology can be used at checkout lanes, aisles or loading docks, Everseen “helps see the unseen” Contact details : Everseen - https://everseen.com/ Terry Clancy - https://www.linkedin.com/in/teclancy/ Host Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/ PPFF - https://www.profitprotection.co/ PPFF Meeting Registration : Singapore - https://www.eventbrite.com/e/inaugural-ppff-singapore-meeting-tickets-800393286867?aff=oddtdtcreator Sydney -https://www.eventbrite.com/e/ppff-sydney-meeting-tickets-800444108877?aff=oddtdtcreator Melbourne - https://www.eventbrite.com/e/ppff-melbourne-meeting-tickets-800452855037?aff=oddtdtcreator Auckland - https://www.eventbrite.com/e/ppff-auckland-meeting-tickets-800464830857?aff=oddtdtcreator

Today Nicole is joined by Acting Inspector Alice Carnes from Queensland Police Service.  Alice is in charge of the Crime Prevention Unity for Queensland Police and there is constant media attention about youth crime in Queensland.  ORC and recidivist offenders are serious problems for the Australian retail industry.  We all know that retail crime disrupts operations, harms staff, impacts customers and erodes profitability.  It also seems that retail businesses are prime targets for organised criminal networks and repeat offenders – starting small and building up to larger crimes with a huge impact on community. Contact details : Queensland Police -  https://www.police.qld.gov.au/ LinkedIn -https://www.linkedin.com/company/queensland-police-service/ Host Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/ PPFF - https://www.linkedin.com/company/7934708/admin/dashboard/ https://www.profitprotection.co/ PPFF Meeting Registration : Singapore - https://www.eventbrite.com/e/inaugural-ppff-singapore-meeting-tickets-800393286867?aff=oddtdtcreator Sydney - https://www.eventbrite.com/e/ppff-sydney-meeting-tickets-800444108877?aff=oddtdtcreator Melbourne - https://www.eventbrite.com/e/ppff-melbourne-meeting-tickets-800452855037?aff=oddtdtcreator Auckland - https://www.eventbrite.com/e/ppff-auckland-meeting-tickets-800464830857?aff=oddtdtcreator

Today Nicole is joined by Dr Natasha Madon from Griffith University in Queensland.  Natasha is a Senior Lecturer in the School of Criminology and Criminal Justice at Griffith University. Her research interests surround the policing of minority communities and how citizens perceive their treatment by police in both general investigation and counter-terrorism investigations and Natasha's research also focuses on young people's perceptions of and experiences with various aspects of the criminal justice system, examining how their views relate to broader feelings of trust and legitimacy of criminal justice actors as well as the criminal justice system as a whole. Contact : Griffith University - https://www.griffith.edu.au/criminology-institute Dr Natasha Madon - n.madon@griffith.edu.au Host Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/ PPFF Meeting Registration : Singapore - https://www.eventbrite.com/e/inaugural-ppff-singapore-meeting-tickets-800393286867?aff=oddtdtcreator Sydney -  https://www.eventbrite.com/e/ppff-sydney-meeting-tickets-800444108877?aff=oddtdtcreator Melbourne - https://www.eventbrite.com/e/ppff-melbourne-meeting-tickets-800452855037?aff=oddtdtcreator Auckland - https://www.eventbrite.com/e/ppff-auckland-meeting-tickets-800464830857?aff=oddtdtcreator

Today Nicole is joined by Inspector Kirsten Evans and Matthew Tierney, from NZ Police.  Kirsten is the Manager for the Rangitahi (Youth) Prevention for NZ police and Matt is the Manager National Retail Investigation Support Unit. Retail crime is a significant issue in NZ, impacting more than 92% of Retailers and whilst youth offenders are responsible for only a portion of retail crime, there seems to be a growing trend for youths looking for notoriety on social media which is driving a spike in retail crime. Contact : NZ Police - https://www.police.govt.nz/ NZ Police Retail Crime Prevention Program - https://www.police.govt.nz/advice-services/businesses-and-organisations/retail-crime-prevention-hub/retail-crime-prevention Nicole Smith, Host - https://www.linkedin.com/in/nicole-smith-83ba7255/

Today Nicole is joined by, Scott Harris, Managing Director, Workforce Resilience.  Scott has presented at the PPFF Meeting in Sydney last year but this is the first time on Retales ! After spending 26 years in the Queensland Police Force, Scott now spends his time assisting organisations build greater resilience within their workforce and reduce risk whilst enhancing operational security and safety.  Given the recent events at Westfield Bondi, we thought this would be a good opportunity to talk to Scott about managing critical incidents. Contact information: For more information on Workforce Resilience, please visit their website https://workforceresilience.com.au/ Guest : Scott Harris - https://www.linkedin.com/in/scott-harris-47b06588/ Host : Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/

Today we are joined by, Martin Gill, Criminologist and founder of the Outstanding Security Performance Awards, a.k.a the OSPA's. The OSPA's recognise and reward companies, people and innovation across the security sector and celebrate their success. The criteria for the awards is based on extensive research on key factors that contribute to and characterise outstanding performance and follow the core values of Independence, Credibility, Transparency and Respect. Contact information : The OSPA's - www.theospas.com New Zealand - 5th April 2024 Ellerslie Racecourse, Auckland Australia - 24th October 2024 Park Hyatt, Melbourne Martin Gill - https://www.linkedin.com/in/martin-gill-b4405b82/ Retales Host Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/

On today's episode, we are joined by, Rob Godwin, Chief Executive Officer of Australia's National Retail Association (NRA). The National Retail Association is a not-for-profit organisation that represents the interests of retailers across Australia and exist to support, inform, protect and represent the interests of retailers and quick service restaurants. Rob is running 12 marathons in 12 months to raise money for Beyond Blue, The Dylan Alcott Foundation, Orange Sky Australia and the Leukaemia Foundation. Help him raise $50,000 by donating - https://www.mycause.com.au/p/331105/the-running-ceo-12-marathons-in-12-months-empowering-minds-one-marathon-at-a-time?popup=1 Contact information : National Retail Association - https://www.nationalretail.org.au/ CEO Rob Godwin - https://www.linkedin.com/in/rob-godwin/ Podcast Host Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/

Today we are joined by, Carolyn Young, Chief Executive Officer of Retail NZ. Carolyn leads NZ's peak body for Retailers, and we talk about her perspective on the current retail climate and where she sees the industry heading over the next couple of years, particularly with the introduction of many new and exciting technologies. Contact details Retail NZ - https://retail.kiwi/ CEO Carolyn Young - https://www.linkedin.com/in/carolyn-young-33646778/ Podcast Host Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/ PPFF Auckland 1st August 2024 registration link - https://www.eventbrite.com/e/ppff-auckland-meeting-tickets-800464830857?aff=oddtdtcreator

Today we are joined by, Cotton On's Operational Risk Manager for Asia and our newest PPFF Committee Member, Carl Richter.  As the PPFF started to expand into Asia, we needed to have someone on the ground who knows the local market and luckily we found Carl ! Contact details : Carl Richter - https://www.linkedin.com/in/carl-richter-9641b1106/ Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/ Inaugural PPFF Singapore Meeting registration - https://www.eventbrite.com/e/inaugural-ppff-singapore-meeting-tickets-800393286867?aff=oddtdtcreator

On today's episode we are joined by Retail Drinks Australia CEO Michael Waters and Head of Policy & Advocacy, Kary Petersen.  In December 2023, Retail Drinks Australia launched a very important initiative called Safe to Serve.  The aim of the initiative is to transform Australia's retail liquor industry by fostering a culture of safety, respect, and responsibility, with a primary goal to create a safer environment for both retail liquor workers and customers through three core pillars – education and training, community awareness, and public policy advocacy. Contact information : Retail Drinks Australia - www.retaildrinks.org.au CEO Michael Waters - https://www.linkedin.com/in/michael-waters-gaicd/ Head of Policy & Advocacy, Kary Petersen - https://www.linkedin.com/in/karypetersen/ Podcast Host Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/ PPFF - https://www.profitprotection.co/

Today we are joined by PPFF Chariman Neil Redfern and very special guest and friend of the show and friend of the PPFF Professor Adrian Beck. We are very excited to announce that the PPFF will be holding 4 meetings this year and our Keynote speaker is world renowned criminologist, Professor Adrian Beck.  The events will be held in Singapore, Sydney, Melbourne and Auckland  Tickets are now available at each location: 16th July Singapore - https://www.eventbrite.com/e/inaugural-ppff-singapore-meeting-tickets-800393286867?aff=oddtdtcreator 25th July Sydney - https://www.eventbrite.com/e/ppff-sydney-meeting-tickets-800444108877?aff=oddtdtcreator 30th July Melbourne - https://www.eventbrite.com/e/ppff-melbourne-meeting-tickets-800452855037?aff=oddtdtcreator 1st August Auckland - https://www.eventbrite.com/e/ppff-auckland-meeting-tickets-800464830857?aff=oddtdtcreator Guest Contact details : Adrian Beck - https://www.linkedin.com/in/professoradrianbeck/ Neil Redfern - https://www.linkedin.com/in/neil-redfern-845aa014/ Host Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/ PPFF - https://www.linkedin.com/company/profit-protection-future-forum  

Today Nicole is joined joined by Neil Redfern and Matt Dick from the PPFF Committee.  It's been a big year for the PPFF and we talk about the year that was and all the exciting things planned for 2024. Some highlights were, the return of face to face meetings in Melbourne, Sydney and Auckland, gaining a few new Committee members, and releasing the Retail Crime Survey.  PPFF Committee contact details : Chairman - https://www.linkedin.com/in/neil-redfern-845aa014/ Secretary - https://www.linkedin.com/in/veronica-denner-b366385/ Treasurer - https://www.linkedin.com/in/mark-l-boyd/ https://www.linkedin.com/in/michael-townsley-36097973/ https://www.linkedin.com/in/tara-connolly-56253874/ https://www.linkedin.com/in/glen-forrester-a1b483b0/ https://www.linkedin.com/in/michael-hulme-47037493/ https://www.linkedin.com/in/glenn-sinclair-a9540230/ https://www.linkedin.com/in/jim-tzikas-99b91610/ https://www.linkedin.com/in/matt-dick-68520860/ Podcast Host - https://www.linkedin.com/in/nicole-smith-83ba7255/ Sponsors : https://checkpointsystems.com/ https://sxprotection.com.au/ https://www.platform4.co.nz/ https://www.axon.com/ https://www.trurecognition.io/ https://www.dahuasecurity.com/au

Today Nicole is joined by Leeanne Michaelson, Head of Sales and Sean Goldrick, Head of Strategic Partnerships at Southern CrossProtection here in Australia and P4G in New Zealand.  Southern Cross Protection and P4G sponsored the 2022 Retail Crime Report and are a sponsor of the PPFF. South Cross Protection has been around for over 100 years and work with many of our retailers in both AU and NZ, providing many services from guarding to security patrols, and alarm monitoring.  With nationwide coverage, Southern Cross can provide an intelligent approach to security based on your local requirements. Contact Details : https://www.linkedin.com/in/sean-goldrick-604094bb/ https://www.linkedin.com/in/leeanne-michaelson-297b4020/ https://www.linkedin.com/in/nicole-smith-83ba7255/

On today's episode we are joined by 2 of our new PPFF Committee members, Tara Connolly, Retail Risk Manager at The Just Group and Michael Hulme, Profit Protection Chapter Lead at The Warehouse Group New Zealand.  Nicole gets their take on retail Loss Prevention and why they wanted to join the PPFF Committee. Contact details : https://www.linkedin.com/in/tara-connolly-56253874/ https://www.linkedin.com/in/michael-hulme-47037493/ https://www.linkedin.com/in/nicole-smith-83ba7255/ https://www.profitprotection.co/

On today's episode we are joined by PPFF Director, Professor Michael Townsley from Griffith University, Dr Lisa Tompson from Waikato University in NZ and Associate Professor Joe Clare from University of Western Australia to discuss the importance of academic research to retail loss prevention. Contact details : https://www.linkedin.com/in/michael-townsley-36097973/ https://www.linkedin.com/in/lisa-tompson-22474190/ https://www.linkedin.com/in/joseph-clare-05098449/ https://www.linkedin.com/in/nicole-smith-83ba7255/

This week, Nicole and PPFF Chairman, Neil Redfern, talk about the upcoming PPFF event on Thursday 26th October at The Venue, Alexandria in Sydney. There are some great speakers presenting including, Professor Michael Townsley, John McGiffin, David Stout and Scott Harris. Seats are limited, so don't miss out !! Click on the link below to register. Open to Retailers and Sponsors only. https://www.eventbrite.com/e/ppff-sydney-tickets-712654136707?aff=oddtdtcreator

On today's episode, we are joined by Mike Shore, General Manager, Enterprise at Axon.  The Axon Network connects people, devices, and apps to protect life in all regards. For retail, this means deterring incidents or de-escalating violent situations with an aim to keep team members and customers safe.  .  With the increase of workplace violence and criminal activities in stores, it's important to empower the loss prevention and store teams with the necessary kit and technology in order for them to feel safe.     The PPFF is proud to announce Axon as a sponsor and they will be attending the PPFF Meeting on the 26th October at The Venue in Alexandria in Sydney. PPFF Sydney Registrations: https://www.eventbrite.com/e/ppff-sydney-tickets-712654136707?aff=oddtdtcreator https://www.linkedin.com/in/mikebshore/ https://www.axon.com/

On today's episode, we are joined by David Stout, Director Policy from the National Retailers Association.  The NRA is a non for profit organisation that represents the interests of Retailers and quick service restaurants across Australia.  NRA members receive up to date industry information and insights to help grow their business.  The NRA provide services on workplace relations and legal service, government policy, training & development and have networking events for the industry. David's contact details : https://www.linkedin.com/in/david-stout-79180774/ or policy@nra.net.au NRA - https://www.nationalretail.org.au/ NRA Retail Crime Committee - https://www.nationalretail.org.au/policy-advocacy/safe-retail/nra-retail-crime-committees/

Today we are joined by Matt Tierney, Manager, National Retail Investigation Support Unit at New Zealand Police.  The National Retail Investigation Support Unit is an internal police unit and was established in November 2021 with an aim to target recidivist offenders who are offending in multiple locations across the county.  Nationally, the unit partners with the retail sector and crime prevention organisations and works with Police staff at a district level to assist them to specifically target offenders causing the greatest harm to the retail sector, its staff, and customers.  The NRISU is coming up to their 2 year anniversary so a good time for an update. Matt Tierney's contact details - Matthew.Tierney@police.govt.nz

Today we are joined by Inspector Julian Coram from South Australia Police.  More often than not, we are seeing crimes being committed in the retail sector, whether that be theft of product, ram raids, customer violence or organised retail crime, so when we saw that SA Police were tackling crime head on and keeping retail staff safe, we thought it would be good to learn more about Operation Measure. Julian Coram's contact details - https://www.linkedin.com/in/julian-coram-04594721a/

Today we are joined by Luke Buxton, National Retail Operations Manager at Cue Clothing.   Luke spent over 20 years in law enforcement with NSW Police, before moving into the National Asset Protection Manager role at Cue Clothing.  We talk about the crossover from Police to Retail and discuss what loss prevention looks like to him.  If you want to connect with Luke, you can find him on LinkedIn https://www.linkedin.com/in/luke-buxton-95802b52/

Today we are joined by Dawn Wilson, Strategic Business Development Manager at Datascan.    Datascan were a sponsor of Professor Michael Townsley's 2022 research paper,  The Retail Crime Report, so we thought this would be a good opportunity to learn more about what Datascan do for the retail market and why inventory record accuracy is important, especially to loss prevention. Dawn Wilson: https://www.linkedin.com/in/angeladawn1/

Today I'm joined by some of the team from Checkpoint's Apparel Labelling Solutions division, Scott Mitchell Harris, Group VP Checkpoint ALS Worldwide & MAS Europe, Kenneth Leung, VP of Sales ALS Worldwide and David Murrihy, ALS Sales Manager Australia and New Zealand.  We talk about Checkpoint's Apparel Labeling division and get an update abot RFID from around the world.

Today we are joined by PPFF Director, Professor Michael Townsley from Griffith University. Last year Michael and Benjamin Hutchins from Griffith University conducted research to update the AU/NZ Retail Crime Report (which was previously done in 2019) and the findings were launched this year in March at the PPFF event in Melbourne.  Michael gives us an overview of his findings and we discuss retail theft trends in Australia and New Zealand.  If you'd like to contact Michael, you can find him on LinkedIn or you can email him at michaeltownsley@ppff.com.au. 

Today I'm joined by PPFF Chairman, Neil Redfern. Something big happened earlier this year and the PPFF has changed from being a Non For Profit to becoming incorporated and officially now an NFP organisation with a Board of Directors. We chat about what that means for the PPFF and discuss the strategy for the group.

Today we are joined by Amit Chetal, Global Retail Director and Ben Ladkin Senior Account Manager from Palo Alto Networks and Luke Vander Linden, VP of Membership & Marketing at Retail & Hospitality ISAC (Information Security and Analysis Centre). Hot topic alert – Cyber Crime & the Dark Web….. there is no way this topic can be covered in 45 mins so the guys will be joining the PPFF Committee on the 4th November to discuss Cyber Crime and the Dark Web in more detail. A lot has been happening in cyber crime of late. We've had a couple of Australian companies attacked recently, causing all sorts of uncertainty and fear among both business and individuals, so we thought it was an opportune time to talk to cyber crime experts about what's been going on in the world and about Loss Prevention's role in helping to reduce the attempt of a cyber attack. This podcast is one not to be missed !! You can find our guests on LinkedIn : https://www.linkedin.com/in/amitchetal https://www.linkedin.com/in/benladkin https://www.linkedin.com/in/lukevl Retail & Hospitality ISAC: https://www.linkedin.com/company/retail-hospitality-isac/ https://rhisac.org/ Palo Alto Networks: https://www.paloaltonetworks.com/ Registrations for the PP Unplugged Webinar on November 4th 10 (AEDST) are open. Click here to secure your spot (open to Retail Loss Prevention professionals only) - https://lnkd.in/gCyrs-rr

Today we are joined by Joe Saunders, General Manager - Business Integration, Development & Delivery at Risk 2 Solution Group. This is Joe's 2nd time on the podcast, talking about customer violence in retail. Unfortunately the abuse of Retail staff from aggressive customers is increasing and in a survey conducted by the National Retailers Association, over 88% of retail workers interviewed had experienced abuse from customers, whilst over 85% of workers had experienced verbal or physical abuse whilst trying to prevent crime. So today we talk about – Is the customer always right ? Is this the “new normal” for retail ? How can we prevent it ? If you would like to reach out to Joe, you can find him on LinkedIn or his email address is joe.s@risk2solution.com

Today we are joined by PPFF Committee Member, Professor Michael Townsley from Griffith University. We are excited to announce that this year, that Michael, in conjunction with Griffith University, will be conducting research for the 2022 AU/NZ Retail Crime Report. The last report was done pre pandemic in 2019 by Dr Emmeline Taylor, and a lot has happened in the last couple of years, so the data should be really interesting. Michael gives us an overview of the Report and details some of the new questions that have been added to enhance the quality of the data. Stay tuned, the survey will be released next week. Michael can be contacted at m.townsley@griffith.edu.au. This recording (Podcast) has been prepared and made available by Checkpoint Systems (Aust/NZ) Pty Ltd (Checkpoint), in collaboration with the members of the Profit Protection Future Forum. The information, opinions, and recommendations presented in this Podcast are for general information only. Checkpoint makes no warranty, guarantee, or representation as to the accuracy or sufficiency of the information featured in this Podcast. This Podcast should not be considered professional advice and Checkpoint does not accept any liability for any loss arising from the use of or reliance on the information. Unless specifically stated otherwise, Checkpoint does not endorse, approve, recommend, or certify any information, product, process, service, or organization presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. Any expressions of opinions reflect the views of the speakers and are not necessarily those of Checkpoint, and are subject to change without notice. Checkpoint makes no warranty that this Podcast, or the server that makes it available, is free of viruses.

On this episode we are joined by Glen Forrester, Loss Prevention Manager Foodstuffs South Island in New Zealand and PPFF Committee Member, along with 2 special guests from NZ Police, Matt Tierney, Manager National Retail Investigation Support Unit and Matt Murray, Supervisor – National Retail Investigation Support Unit. This recording (Podcast) has been prepared and made available by Checkpoint Systems (Aust/NZ) Pty Ltd (Checkpoint), in collaboration with the members of the Profit Protection Future Forum. The information, opinions, and recommendations presented in this Podcast are for general information only. Checkpoint makes no warranty, guarantee, or representation as to the accuracy or sufficiency of the information featured in this Podcast. This Podcast should not be considered professional advice and Checkpoint does not accept any liability for any loss arising from the use of or reliance on the information. Unless specifically stated otherwise, Checkpoint does not endorse, approve, recommend, or certify any information, product, process, service, or organization presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. Any expressions of opinions reflect the views of the speakers and are not necessarily those of Checkpoint, and are subject to change without notice. Checkpoint makes no warranty that this Podcast, or the server that makes it available, is free of viruses.

This week we chat to Dave Healey about cultural awareness training and the value it offers to communities.

This week we chat to Glen Forrester and Michael Hulme about Loss Prevention in New Zealand.

This week we chat to Neil Redfern and Jacqueline Drew, PhD about The Australian Online Fraud Forum and online fraud trends.

Today we chat with Lauren Evanson (Forever New) about the relations between loss prevention professionals and retail operation managers. Often thieves and the like take center stage in the world of profit protection. But what about the people whom we work alongside? How do we build stronger and more dynamic relations with those who help us achieve our goals? This week we dissect what makes a healthy partnership between loss prevention and retail operational professionals. Nicole Smith: LinkedIn Nicholas J. Laube: LinkedIn Disclaimer: This recording (Podcast) has been prepared and made available by Checkpoint Systems (Aust/NZ) Pty Ltd (Checkpoint), in collaboration with the members of the Profit Protection Future Forum. The information, opinions, and recommendations presented in this Podcast are for general information only. Checkpoint makes no warranty, guarantee, or representation as to the accuracy or sufficiency of the information featured in this Podcast. This Podcast should not be considered professional advice and Checkpoint does not accept any liability for any loss arising from the use of or reliance on the information. Unless specifically stated otherwise, Checkpoint does not endorse, approve, recommend, or certify any information, product, process, service, or organization presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. Any expressions of opinions reflect the views of the speakers and are not necessarily those of Checkpoint, and are subject to change without notice. Checkpoint makes no warranty that this Podcast, or the server that makes it available, is free of viruses.

Today we chat with Mark Boyd (JD Sports), Neil Redfern (Redfern Retail Risk), and Josh Gatt (Forever New) about snap lockdowns and its impact on the profit protection industry.

Today we chat to Jacque Brittain about organised retail crime, how these groups are getting away with it and what you can do to stop it.

Today we are joined by Richard Leonard from Lotuss Stores to discuss COVID-19 and its effect on the profit protection industry.

Today we are joined by Cheryl Blake from the Appriss Retail to talk about their work with Employee Fraud and how they are combating internal theft.

Today we are joined by Read Hayes, PHD from The Loss Prevention Research Council to talk about his innovative method of interviewing thieves to better understand the key factors that lead to external theft.

Today we are joined by Paul Banks from The Modular Analytics Company to talk about data analytics and what his data can tell us about the future of profit protection.

Today we are joined by Emeritus Professor Adrian Beck from the ECR Retail Loss Group about his latest paper (Utilising RFID in Retail) and the future of retail security.

Today we are joined by Nathan Joel : https://www.linkedin.com/in/nathan-joel/ from Riskified to talk about online fraud solutions. Online fraud and the cost of chargebacks is such a hot topic, so it's a good time to see what solutions and technologies are available for Retailers, in order to maximise sales and minimize fraud, especially as globally, there has been a huge growth in online sales over the last 12 months which is likely to continue. Listen to Riskified's podcast, The Fullcart- https://www.riskified.com/blog/category/podcast/ Nicole Smith: https://www.linkedin.com/in/nicole-smith-83ba7255/ Manu Prasanna: https://www.linkedin.com/in/manu-prasanna-venkatesan-722274155/ Disclaimer: This recording (Podcast) has been prepared and made available by Checkpoint Systems (Aust/NZ) Pty Ltd (Checkpoint), in collaboration with the members of the Profit Protection Future Forum. The information, opinions, and recommendations presented in this Podcast are for general information only. Checkpoint makes no warranty, guarantee, or representation as to the accuracy or sufficiency of the information featured in this Podcast. This Podcast should not be considered professional advice and Checkpoint does not accept any liability for any loss arising from the use of or reliance on the information. Unless specifically stated otherwise, Checkpoint does not endorse, approve, recommend, or certify any information, product, process, service, or organization presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. Any expressions of opinions reflect the views of the speakers and are not necessarily those of Checkpoint, and are subject to change without notice. Checkpoint makes no warranty that this Podcast, or the server that makes it available, is free of viruses.

Today we are joined by Detective Sergeant Peter Lunney : lunney.peterj@police.qld.gov.au from Brisbane City Child Protection Investigation Unit at Queensland Police to talk about Project CASM which is the Community Against Substance Misuse. A couple of years ago, Brisbane City Child Protection Investigation Unit saw a problem in the local community of children/juveniles stealing cans of deodorant for sniffing. Retailers were being hit with up to 30+ cans of Deodorant stolen without staff realising what has occurred till the end of day's trade. It wasn't uncommon that some premises were targeted multiple times throughout a day. The offenders are inhaling the substance from the can. QLD Police found that this had the effect of: 1: Direct increase in crime (Stealing/other property offences). 2: Child Protection Issue of health and safety of a child Today we talk about Project CASM and discuss some of the learnings. Nicole Smith: https://www.linkedin.com/in/nicole-smith-83ba7255/ Manu Prasanna: https://www.linkedin.com/in/manu-prasanna-venkatesan-722274155/ Disclaimer: This recording (Podcast) has been prepared and made available by Checkpoint Systems (Aust/NZ) Pty Ltd (Checkpoint), in collaboration with the members of the Profit Protection Future Forum. The information, opinions, and recommendations presented in this Podcast are for general information only. Checkpoint makes no warranty, guarantee, or representation as to the accuracy or sufficiency of the information featured in this Podcast. This Podcast should not be considered professional advice and Checkpoint does not accept any liability for any loss arising from the use of or reliance on the information. Unless specifically stated otherwise, Checkpoint does not endorse, approve, recommend, or certify any information, product, process, service, or organization presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. Any expressions of opinions reflect the views of the speakers and are not necessarily those of Checkpoint, and are subject to change without notice. Checkpoint makes no warranty that this Podcast, or the server that makes it available, is free of viruses.

On today's episode we are joined by Glen Forrester: https://www.linkedin.com/in/glen-forrester-a1b483b0/ , Loss Prevention Manager at Foodstuffs South Island and one of the PPFF Committee Members. Sometimes we assume that what happens here in Australia is mirrored over the ditch with our mates in New Zealand, but there are often small differences in NZ Retail Loss Prevention that we can all learn from. Lucky for us we have a Kiwi Committee Member who can give us the low down from the land of the long white cloud. Nicole Smith: https://www.linkedin.com/in/nicole-smith-83ba7255/ Manu Prasanna: https://www.linkedin.com/in/manu-prasanna-venkatesan-722274155/ Disclaimer: This recording (Podcast) has been prepared and made available by Checkpoint Systems (Aust/NZ) Pty Ltd (Checkpoint), in collaboration with the members of the Profit Protection Future Forum. The information, opinions, and recommendations presented in this Podcast are for general information only. Checkpoint makes no warranty, guarantee, or representation as to the accuracy or sufficiency of the information featured in this Podcast. This Podcast should not be considered professional advice and Checkpoint does not accept any liability for any loss arising from the use of or reliance on the information. Unless specifically stated otherwise, Checkpoint does not endorse, approve, recommend, or certify any information, product, process, service, or organization presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. Any expressions of opinions reflect the views of the speakers and are not necessarily those of Checkpoint, and are subject to change without notice. Checkpoint makes no warranty that this Podcast, or the server that makes it available, is free of viruses.

On today's episode we're joined by Veronica Denner : https://www.linkedin.com/in/veronica-denner-b366385/ , Group Head of Loss Prevention & Risk at APG & Co and one of the PPFF Committee Members. A survey, commissioned by Hubbed which represented a panel of 1010 Australian shoppers was published in December 2020 that said 1 in 4 Australians experience parcel theft and some 58% of respondents worry about their parcels being stolen. Interestingly, a further 41% believe they are not provided enough delivery options to ensure security(https://www.thedcn.com.au/fear-of-parcel-theft-influences-method-of-delivery/) . So what exactly is "Porch Piracy" and what does it have to do with Loss Prevention ? Nicole Smith: https://www.linkedin.com/in/nicole-smith-83ba7255/ Manu Prasanna: https://www.linkedin.com/in/manu-prasanna-venkatesan-722274155/ Disclaimer: This recording (Podcast) has been prepared and made available by Checkpoint Systems (Aust/NZ) Pty Ltd (Checkpoint), in collaboration with the members of the Profit Protection Future Forum. The information, opinions, and recommendations presented in this Podcast are for general information only. Checkpoint makes no warranty, guarantee, or representation as to the accuracy or sufficiency of the information featured in this Podcast. This Podcast should not be considered professional advice and Checkpoint does not accept any liability for any loss arising from the use of or reliance on the information. Unless specifically stated otherwise, Checkpoint does not endorse, approve, recommend, or certify any information, product, process, service, or organization presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. Any expressions of opinions reflect the views of the speakers and are not necessarily those of Checkpoint, and are subject to change without notice. Checkpoint makes no warranty that this Podcast, or the server that makes it available, is free of viruses.