The Thread

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Welcome to The Thread, a podcast about the latest tech and business trends in fashion, learning and outsourcing. 

CGS


    • Jul 22, 2021 LATEST EPISODE
    • monthly NEW EPISODES
    • 14m AVG DURATION
    • 16 EPISODES



    Latest episodes from The Thread

    Customer Effort in the Contact Center

    Play Episode Listen Later Jul 22, 2021 12:07


    Six Keys to Better Contact Center Training

    Play Episode Listen Later Jun 8, 2021 21:18


    IT Trends During COVID with Walter Nirenberg, Senior Director of IT, Contact Centers – North America

    Play Episode Listen Later Mar 10, 2021 20:09


    International Women's Day 2021: A Panel Discussion With Women of CGS

    Play Episode Listen Later Mar 8, 2021 9:00


    Recruiting and Engaging Call Center Agents During COVID-19

    Play Episode Listen Later Sep 1, 2020 13:09


    The Future of Outsourcing, Call Centers and the Work-From-Home Model

    Play Episode Listen Later Jun 22, 2020 19:42


    Vlad Sterescu, SVP of call center solutions in EMEA, talks about the work from home model in call centers

    Play Episode Listen Later Jun 17, 2020 23:11


    The Future of B2B eCommerce, Fashion Retail, and Apparel Wholesale with Paul Magel

    Play Episode Listen Later Jun 12, 2020 22:39


    Remote and Distance Learning with Doug Stephen, President of the Enterprise Learning Division at CGS

    Play Episode Listen Later May 5, 2020 8:46


    Managing Call Centers Remotely with Eitan Lombard

    Play Episode Listen Later Apr 14, 2020 8:48


    Moving Call Center Teams to WFH with Vlad Sterescu, SVP, Call Center Solutions

    Play Episode Listen Later Apr 9, 2020 9:44


    Preparing Call Centers to Working from Home with Steven Petruk

    Play Episode Listen Later Apr 6, 2020 8:11


    Business Continuity and Staying Healthy with Call Center Teams Working From Home

    Play Episode Listen Later Apr 3, 2020 6:50


    Training Call Center Staff While Working Remotely

    Play Episode Listen Later Mar 31, 2020 13:33


    The Thread Episode 2: When it Comes to Customer Service... Were Chatbots Just a Fad?

    Play Episode Listen Later Nov 11, 2019 15:44


    What can fashion & apparel companies do to be more eco-friendly?

    Play Episode Listen Later Sep 13, 2019 12:57


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