Change Maker

The three keys to making experience that matter and keep your customers sticky

There’s a danger in the way that we work today, to look at our business and are we limited by the rules of today, or do we challenge the rules themselves? Do we challenge the way we've always done things, our ways of working and how things should be and could be?

The greatest lessons often come from the masters of the past

The counter intutiative approach of simplification leads to greater profitability and customer satisfaction

The role of leadership in fostering a culture of trust and solidarity is a crucial skill in navigating times of crises

As the world watches Hong Kong heave through transformation, it's timely that the leaders of change in the city's largest companies and organisations, met this week to discuss what's happening in thought leadership, best and emerging practice.

Technology has closed the gap between knowledge and people, but it's not enough, it's what we do in the gaps that makes magic.

Think for a moment about the hundreds, possibly thousands, of presentation you’ve sat through in your career. You can probably categorise them into three modes of delivery and as leaders, we typically have a natural strength and tendency to one of those modes which says a lot about our primary leadership style.

As leaders we often play close attention to employee engagement scores, but they only tell us how people are feeling, not why they feel this way.

It seems everyday there is another article about how the robots are going to take our jobs, yet economic experts say it will, in fact, create more jobs, just as well because these five jobs are already being automated.

The three critical success factors for leading change management and transformation focussing on competency, community and capacity