A quest for the truth about customer service-- the good, the bad and the exceptional. We believe there is a chasm between company’s efforts and customer’s experience when it comes to service. Studies show 80% of CEOs believe they differentiate themselves when it comes to customer service while only 20% of customers agree. That massive statistical difference is based in a lack of truth. Companies don’t know what they’re doing for their customers at the highest levels and customer’s expectations are confused as to what should truthfully be provided to them in a world of Amazon has no phone number… anywhere… ever… This podcast is to seek out that truth and find some uncommon insights as to how we can bring it back or infuse it for the first time in many cases into the relationship between provider of product and consumer of product. Our quest to find the truth, shine the light on the lies and celebrate those who are killing it both as givers and receivers of customer service.
Jonathan Keane, Joe Schmidt, CustomerHD
We had a great time hearing from a leader in the industry tell us about his experience trying to fix his refrigerator... when all it took was a note on Twitter.
A candid conversation with an exceptional customer service agent and the story of an equally incredible customer.
We have an incredible conversation with a pizza pie joint owner in Boston who has had to make quick decisions for his people and the longevity of his business. Great talk and very inspirational... and it happens to be Jon's brother. Have a listen.
Jonathan and Joe talk transparently about their journey with Covid 19 thus far and how they've been managing their business.
The first episode of a series called CSQuest by Jon Keane and Joe Schmidt, friends and founders of a customer service company called CustomerHD.
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