Call Center Boss

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I share the tips and techniques that have worked for myself and my team for years.

Call Center Boss

  • Nov 30, 2017 LATEST EPISODE
  • infrequent NEW EPISODES
  • 1m AVG DURATION
  • 16 EPISODES


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Latest episodes from Call Center Boss

Sales-3 pieces of info..

Play Episode Listen Later Nov 30, 2017 1:29


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Sales- Is your deal dying?

Play Episode Listen Later Nov 28, 2017 2:04


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Selling based on fear

Play Episode Listen Later Nov 10, 2017 1:15


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Acknowledge the issues

Play Episode Listen Later Oct 24, 2017 1:33


Acknowledge the issues with your prospect

acknowledge
People purchase experiences

Play Episode Listen Later Jul 11, 2017 1:52


Read the picture so that your client can envision the result of the outcome. The features are a means to the end result, which is the only thing your client cares about.

You should be improving weekly

Play Episode Listen Later Jul 10, 2017 1:55


If you are not seeing this improvement, it is time to look internally. Are you truly working as hard as possible? Are you working as hard as you did last month?

Qualify BEFORE you pitch

Play Episode Listen Later Jul 10, 2017 1:53


Make sure that your qualifying your prospect before you begin your sales presentation.

Do you get stuck in call?

Play Episode Listen Later Jul 8, 2017 1:06


A couple of phrase to get you unstuck

How to regain control

Play Episode Listen Later Jul 6, 2017 0:52


Transitional phrase to regain control of your call

transitional
Don't let your calls drift

Play Episode Listen Later Jul 6, 2017 1:13


Stay on point!

Phrase questions properly

Play Episode Listen Later Jul 4, 2017 1:48


For his questions properly so that your prospect is compelled to answer.

How to show empathy on a call

Play Episode Listen Later Jul 3, 2017 1:50


How to show empathy on a call call and why it is important

How to ask for sensitive info

Play Episode Listen Later Jul 3, 2017 1:34


I offer a real world tip that is simple and really works. Give it a try!

Objection: "Call me back."

Play Episode Listen Later Jul 2, 2017 0:51


I show you how to deal with one of the most common pushbacks then we all deal with on a daily basis.

Winners win and losers lose. Which one are you?

Play Episode Listen Later Jul 2, 2017 1:01


Quick rant regarding those that make excuses

I already have a supplier

Play Episode Listen Later Jul 2, 2017 1:25


"I already have a supplier for that"

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