MSQ 1.01 - An Introduction to Consumer Service

Member service officers become Resident Professionals when they master these two key concepts, which we will break down into four components: (A) 5P Marketing (B) Security of People (C) Security of Data, and (D) Security of Information Learners who demonstrate their mastery of these components earn the Resident Professional badge and then complete this course with Assignment 2.

Member Service Qualification Created for security professionals — by security professionals — ARM-LP delivers innovative learning programs that meet LPHQ Standards for training immediate responders. LPHQ's Member Service Qualification programs intend to train your community's volunteers to handle both routine and complex service issues. The MSQ is important for two reasons: It instills pride in the volunteers who take the training It instills confidence in the members who are served