Married couple, Chris and Keri Amaral, who are both in the customer service industry, discuss hilarious, sometimes infuriating, sometimes amazing customer service stories. They often have guests who share their experiences as well.
We have Matt Kennedy, the founder and creator of Heckler Magazine as our special guest! He talks about his many careers including photography, construction, and now co-owning The Trade with his wife Amanda. Keri talks about a rough week and a nightmare wedding. Chris talks about getting hit on by a customer in an interesting way.
Chris talks about his dine and dash at The Trade, and a story about being accused of being a criminal at DOCO. Keri talks about two nightmare customers.
The warm sweet owner of The Trade coffee shop, Amanda Kennedy, talks about coffee, third wave coffee shops, a mean old man, and a Denny's employee. Keri talks about firing a client, Chris talks about Viagra.
The hang over episode. Very special Guest Melissa Root (aka saucy_mel_) tells hilarious stories about pallets being thrown at her, a drunk flight attendant, and a very rude barista. Keri addresses people's concerns about the podcast, and Chris talks about an angry customer in the vitamin aisle.
The Halloween Episode!! Our guest is dressed like a shark and Chris talks about fake prescriptions. Keri talks about on-line reviews and Meow the cat giving her a scare.
The special guest flakes and Keri talks about a fight with a homeless lady during a frustrating week. Chris talks about a angry nurse
Our guest talks about the scariest client situation ever. Chris talks about communication issues with pharmacy customers and Keri talks about boundaries. But also, lots of discussion on Meth.
Our Guest, Hannah Silva, talks about dealing with difficult clients. Keri vents about a frustrating phone call, and Chris vents about co-pay issues.
Chris talks about a customer yelling about his hemorrhoids and foot fungus at the pharmacy, and Keri talks about drunk clients at the salon and her butt accident.