Bill Lee’s Customer Powered Growth

Are you struggling to deliver a winning customer experience? Is this hindering you from achieving profitable growth? That's the focus of my new podcast, Bill Lee's Customer Powered Growth. Many companies stumble over their customer experience initiatives, often by making them unnecessarily complex and failing to emphasize business impact. I'll be sharing results from our research, client work and examples from forward thinking firms showing how they're moving into the third phase of CX. You can think of this as CX agile: You don't have to change the entire customer experience. You can often target just one or a few critical gaps in the customer journey that will knock down significant business objectives. You don't have to do a reorg or broad culture change. We'll see companies that implement with a small, SWAT team of a few well high-performing employees and customers.  You can eschew a lot of expensive employee training by engaging key customers to co-create critical parts of the CX with your employees. You don't have to wait for business impact. You can focus on business objectives right away and begin achieving them with milestones.  In this short episode, you’ll discover: What you can expect from Bill Lee's Customer Powered Growth Why companies stumble on their customer experience How this podcast can help you simplify the customer experience How the world’s greatest firms are getting their customers to help co-create the customer experience Two critical issues that are stopping you from creating a winning customer experience The first steps you can take today to start building a loyal following of co-creating customers   If you want to build a company that inspires you, your employees and your customers, please subscribe to the Bill Lee's Customer Powered Growth podcast and leave a rating and/or review!