Customer Interactions

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Customer Interactions with Jacada is a podcast series that focuses on solutions to improve the customer experience. View these podcasts to get an insider's view of best practices in the call center, customer service metrics and current agent and customer satisfaction statistics. In addition, there a…

Jacada

  • Mar 11, 2011 LATEST EPISODE
  • infrequent NEW EPISODES
  • 56m AVG DURATION
  • 18 EPISODES


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Latest episodes from Customer Interactions

What really drives customer satisfaction and why should we care

Play Episode Listen Later Mar 11, 2011 55:28


customer satisfaction
What really drives customer satisfaction and why should we care

Play Episode Listen Later Mar 10, 2011 55:28


customer satisfaction
Billions of Us Are in the Cloud

Play Episode Listen Later Jun 24, 2010 26:53


cloud computing
Billions of Us Are in the Cloud

Play Episode Listen Later Jun 24, 2010 26:53


cloud computing
The Intersection of Social Media and Customer Experience - Esteban Kolsky and Brent Leary Share Their Insights

Play Episode Listen Later May 19, 2010 55:54


social media customer experience
The Intersection of Social Media and Customer Experience - Esteban Kolsky and Brent Leary Share Their Insights

Play Episode Listen Later May 19, 2010 55:54


social media customer experience
First Call Resolution and Solve Rate Analytics That Produce Measurable Results

Play Episode Listen Later Mar 16, 2010 58:16


customer satisfaction fcr
First Call Resolution and Solve Rate Analytics That Produce Measurable Results

Play Episode Listen Later Mar 16, 2010 58:16


customer satisfaction fcr
Call Center Strategies for Increasing Profitability - Cost Center to Profit Center

Play Episode Listen Later Oct 28, 2009 62:59


Call Center Strategies for Increasing Profitability - Cost Center to Profit Center

Play Episode Listen Later Oct 28, 2009 62:59


Improving CSR Efficiency in the Utilities Contact Center

Play Episode Listen Later Jun 4, 2008 60:36


Improving CSR Efficiency in the Utilities Contact Center

Play Episode Listen Later Jun 4, 2008 60:36


Raising the Stakes for Customer Service

Play Episode Listen Later Apr 2, 2008 61:18


customer experience customer service
Raising the Stakes for Customer Service

Play Episode Listen Later Apr 2, 2008 61:18


customer experience customer service
Agents of Change - The Power of the Unified Desktop

Play Episode Listen Later Dec 11, 2007 59:41


customer satisfaction contact center
Agents of Change - The Power of the Unified Desktop

Play Episode Listen Later Dec 10, 2007 59:41


customer satisfaction contact center
Yankee Group Reveals Top Five Ways to Increase CSR Effectiveness

Play Episode Listen Later Jun 13, 2007 67:54


customer experience csr
Yankee Group Reveals Top Five Ways to Increase CSR Effectiveness

Play Episode Listen Later Jun 13, 2007 67:54


customer experience csr

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