Podcasts about Customer service

In this conversation, Robert Seth Ward shares his journey from experiencing the financial crisis to establishing a successful home inspection business in Southwest Florida. He discusses the importance of customer service, the role of partnerships in scaling the business, and the expansion into pest control and insurance services. The conversation also touches on the unique characteristics of Florida's real estate markets and the benefits of having a comprehensive service offering for clients. Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

It's all eyes on retail this morning with the opening of the Mecca superstore but was does good retail customer service actually look like? In this edition of The Conversation Hour explore what role those working behind the counter play in retail success.Also in this edition the legacy of Carrie Bradshaw, a behind the scenes look at one of Melbourne's most curios museums, plus we take you to the Australian Alpaca National Show.

In this episode of the Investor Fuel podcast, host Q Edmonds speaks with luxury photographer Danny Garcia, who specializes in real estate media. Danny shares his unique journey from law enforcement to photography, emphasizing the importance of customer service and building relationships in the real estate industry. He discusses his approach to coaching agents on how to present themselves on camera and the significance of treating clients well to ensure repeat business. The conversation also touches on Danny's future goals for scaling his business and empowering others through his coaching program. Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

Dave D'Arcy is the founder of Laughing Leadership. He is based in Tring, close to London in the UK. Laughing Leadership was created to guide business leaders to build the environment to nurture and develop happy engaged employees. The solution is not in bean bags, slides, fruit on Friday or free tea and coffee. It is in culture. And culture is a byproduct of leadership style.  In this conversation with Peter Ryan, Dave talks about some of the 'groundhog day' issues he keeps reading about and seeing in CX. Why do we keep reading about the same CX issues over and over again? Why is the CX business news from years ago just about the same as today? Why do we always see the hype cycle with new technologies - such as AI? https://www.linkedin.com/in/davemdarcy/ https://www.davedarcy.co.uk/ https://www.youtube.com/shorts/qbH1R9yDdr4   CX FILES IS TAKING A BREAK FOR THE REST OF AUGUST - WE ARE BACK ON SEPTEMBER 4! Keep tuning in as we plan to repeat some clips from this time exactly five years ago during the Covid pandemic - how did the CX industry cope? CX Files switched to almost daily interviews during the early part of the pandemic, so we will clip a few of the best interviews to share with you again this August... see you again in September!   SUMMARY: Mark Hillary and Peter Ryan discuss the final episode of the CX Files podcast before taking a break in August. They introduce Dave D'Arcy, founder of Laughing Leadership, who focuses on leadership and employee engagement. D'Arcy critiques common CX industry issues, such as outcome-based pricing models, lack of investment in training, and the overemphasis on impact sourcing. He argues that AI has not lived up to its hype and has led to employee disengagement. D'Arcy emphasizes the need for businesses to invest in their employees and align strategies with clear business objectives.

 Jon Schemmel has taken SBL Ventures from zero to 23 laundromats in 5 years! Learn how he's done it, the model he uses, the lessons he's learned, and his hopes for the future. Can laundromat be a passive venture? Is more always better? Thoughts to ponder in this episode of The Laundromat Millionaire Show with Dave & Carla Menz.Referenced Links: Our Guest: linkedin https://www.linkedin.com/in/jon-schemmel/ and website http://www.sbl-ventures.com/Our Sponsors: H-M Company Drain Troughs: https://www.draintroughs.comOur Website: https://www.laundromatmillionaire.comOur Online Course: https://dave-menz.mykajabi.com/sales-pageOur Youtube channel: https://youtube.com/c/LaundromatMillionaireOur Podcast: https://laundromatmillionaire.com/podcast/Our Facebook: https://www.facebook.com/laundromatmillionaire/Our Facebook Group: https://www.facebook.com/groups/laundromatmillionaireOur LinkedIn: https://www.linkedin.com/in/dave-laundromat-millionaire-menz/Our Instagram: https://www.instagram.com/laundromatmillionaire/Our laundromats: https://www.queencitylaundry.comOur pick-up and delivery laundry services: https://www.queencitylaundry.com/deliveryOur WDF & Delivery Workshop: https://laundromatmillionaire.com/pick-up-delivery-workshop/Suggested Services Page: https://www.laundromatmillionaire.com/servicesWDF & Delivery Dynamics: A Complete Business Blueprint: https://laundromatmillionaire.com/wdf-delivery-dynamics-a-business-blueprint/LaundroBoost Marketing Company: https://laundroboostmarketing.com/Clean Show Registration: https://the-clean-show.us.messefrankfurt.com/us/en.htmlLaundroworks: https://laundroworks.com/Todd Santoro – Clean Wash Systems https://cleanwashlaundry.com/Connecteam app https://connecteam.com/Alliance Laundry Systems https://alliancelaundry.com/Open Phone https://www.openphone.com/FasCard: https://www.laundrycard.com/products/fascard/Timestamps00:00 Episode 101 Intro 02:29 Jon's Background: Going from zero to 23 laundromats04:40 Beyond a Passive Investor06:52 Getting the 1st Store08:14 Full-time Job + a Side Hustle?11:28 Branding Across the Laundromats12:15 Focused on Turnkey or Fixer Uppers?15:50 Locations18:03 Building a Team20:42 Lessons from Corporate America22:13 The Laundromat Model25:53 Customer Service when Unattended28:01 Payment Systems & Collections30:57 Evaluating a Potential Purchase32:48 Staying Basic or Optimize Revenue Streams38:56 Tips for Managing 23 Locations – Controlling Collections43:50 Entities & Bookkeeping Strategies51:07 Building the Airplane as You Fly – Final Thoughts 

Join the VIP Waitlist for RevUP: https://www.thecustomersuccesspro.com/revupIn this episode, Anika Zubair discusses the transition from customer service to customer success with Lena Therese Zimmerman, Head of Customer Experience at Do Instruct. They explore the importance of curiosity, team collaboration, and the need for a strategic approach in customer success. Lena shares her journey in transforming a reactive customer service team into proactive customer success managers, emphasizing the significance of aligning internal goals with customer success metrics. The conversation highlights the shift in mindset required to prioritize customer success over mere customer happiness, and the strategies for educating customers about the role of customer success managers. In this conversation, the speakers delve into the intricacies of customer success, focusing on the challenges faced during onboarding, the importance of empathy, and the need for effective communication. Chapters00:00 Introduction 02:52 Transitioning from Customer Service to Customer Success05:52 Understanding the Role of Customer Experience08:51 The Importance of Team Collaboration in Customer Success12:07 Curiosity as a Key Trait in Customer Success15:02 Transforming Reactive Teams into Strategic Partners18:11 Aligning Internal Goals with Customer Success21:10 The Shift from Customer Happiness to Customer Success23:53 Educating Customers on the Role of Customer Success28:38 Understanding Customer Fears and Onboarding Challenges31:38 Empathy in Customer Success33:02 Overcoming Customer Hesitation34:32 Communicating Effectively During Onboarding36:09 Setting Expectations: The Importance of Honesty39:33 The Balance of Saying No: Guiding Customers to Success41:00 Collaboration Between Sales and Customer Success43:40 Transitioning from Support to Strategic Advisor47:59 Lessons Learned: Shifting from Service to Revenue Focus51:25 The Future of Customer Success: Embracing AI52:59 Changing Perceptions of Customer SuccessConnect with Anika Zubair:Website: https://thecustomersuccesspro.com/LinkedIn:  https://www.linkedin.com/in/anikazubair/CSM RevUP Academy: https://thecustomersuccesspro.com/revupConnect with Lena Theres Zimmermann:Linkedin: https://www.linkedin.com/in/lena-theres-zimmermann/Lena Zimmermann is Head of Customer Experience at doinstruct, a fast-growing Compliance Tech startup. With over 7.5 years of experience in SaaS, she has led Customer Success teams across DACH and BENELUX, helping companies create meaningful, long-term customer relationships.Lena is passionate about turning Customer Success into a strategic growth lever — especially in contexts where customer bases are more traditional and starting their digital transformation. Her leadership approach blends structure with empathy, enabling scalable processes that support retention, adoption, and revenue expansion.Send Anika a text :) Want to be our next guest? Apply here: https://www.thecustomersuccesspro.com/podcast-guest Book Anika as a speaker at your next team event: https://www.thecustomersuccesspro.com/team-event

Discover the unexpected personal ambition driving a janitorial business coach. Find out why his personal bucket list goal for the year is more than just a vacation. It's a heartwarming story of resilience and hope. Stay tuned to learn more about the man behind the coaching expertise and the inspiring journey he's embarking on this year. In this episode, you will be able to: Mastering the Phases of Building a Business: Learn the essential steps to successfully grow and scale your janitorial business. Creating a Positive Company Culture: Discover how to foster a workplace environment that motivates and retains your janitorial staff. Strategies for Reducing Employee Turnover: Discover effective tactics for keeping your janitorial team engaged and committed to your business. Importance of Customer Service in Business Growth: Explore how exceptional customer service can propel your janitorial business to new heights. Coaching for Janitorial Business Owners: Gain valuable insights and mentorship to navigate the unique challenges of running a janitorial business. My special guest is Jerry Flug. Jerry Flug, a former commercial janitorial company owner of 20+ years, brings a wealth of experience and passion to janitorial business coaching. Following a successful merger and sale of his company, Jerry realized his passion for helping others grow and succeed in the industry. With a focus on employee retention and positive company culture, Jerry's hands-on experience and dedication to cultivating thriving businesses make him a valuable resource for janitorial business owners looking to build, grow, and scale their companies. His deep understanding of the industry's nuances and commitment to helping others succeed make him a welcome addition to the Beyond Clean with ACE podcast. Connect with Jerry here: https://www.linkedin.com/in/jerry-flug-a6328311/   The key moments in this episode are: 00:00:00 - Three Phases of Building a Business: Build, Grow, Scale 00:01:14 - Introduction and Background of Jerry Flug 00:06:01 - Employee Retention and Cultivating Culture 00:12:48 - Structuring Company Mission and Vision 00:13:47 - Building Trust through Core Values 00:14:25 - Importance of Trust in Business 00:15:11 - Increased Awareness in the Industry 00:17:03 - Bridging Generational Communication Gap 00:18:40 - Building and Scaling a Business 00:27:37 - Balancing Profit and Growth 00:27:58 - The Importance of Outstanding Customer Service 00:28:27 - Treating Family Well and Making a Profit 00:29:47 - The Personal Touch in Business 00:35:48 - Writing a Book and Helping Others 00:39:34 - Personal Bucket List and a Cruise 00:41:09 - Jerry's Bucket List 00:41:19 - Understanding Jerry's Journey 00:41:46 - Parting Words 00:41:19 - The Power of Reflection 00:41:46 - Final Thoughts

Think innovation, relationship-building, and communication are all on your shoulders? Think again. In this episode, Stacey continues the series on business growth and unpacks why scaling your business shouldn’t be a solo sport. Whether you're the founder, front of house, or back of house, everyone has a role to play in delivering an exceptional customer experience—and that experience is what drives growth. Tune in as we cover: ✨ Why strategic innovation is a team effort (not just a CEO task)✨ How to create a culture where every voice is heard and valued✨ The power of a 5-star customer moment (including the champagne surprise at the Roar Awards!)✨ Simple ways to bring your team into conversations around strategy, systems, and service Stacey also shares practical ideas for setting up team systems that foster ownership, spark innovation, and keep your customers coming back again and again.

What's happening in CX today? In this episode, we'll explore the gap between CX ambition and execution. Camille Kremer, Senior Director of Customer Experience at Holiday Inn Club Vacations, joins Jeannie Walters for this CX Pulse Check to share how her team built a comprehensive CX program over five years—drawing on the powerful metaphor of bamboo growth: years of unseen root work before visible success emerges.With only 17% of executives confident in their CX delivery, despite nearly half calling it a top priority, we unpack what it takes to bridge that divide. Camille walks us through how her team built trust, accountability, and alignment, warning that mismatched expectations are the “rotten tomato” that can spoil even the best CX plans. We also explore how Verizon is using AI not to replace humans, but to enhance experiences—automating routine tasks while expanding human support.Throughout, one theme stands out: lasting CX transformation depends on psychological safety. Innovation only happens when teams feel safe enough to try, fail, and learn.About Camille Kremer:Camille is the Senior Director of Customer Experience at Holiday Inn Club Vacations. She and her team lead the CX strategy, and drive enterprise-wide improvements based on customer feedback. With 20 years of experience leading large-scale operational and transformational change across multiple industries, she is passionate about turning analytics into meaningful action. Her background in sociology, informatics, quality assurance, and lean continuous improvement fuels her commitment to creating positive change for both businesses and customers.When she visits her parents in Louisiana, Camille still loves tending to the bees in her father's apiary - a hobby they've done together for 30 years.Follow Camille on...LinkedIn: https://www.linkedin.com/in/camillekremer/Articles Mentioned:- Global execs say CX is crucial to success but most still struggle to optimize its performance (VISION by Protiviti) -- https://vision.protiviti.com/insight/global-execs-say-cx-crucial-success-most-still-struggle-optimize-its-performance- Marketing Promised. CX Didn't Deliver. Here's the Cost. (CMSWire) -- https://www.cmswire.com/customer-experience/marketing-promised-cx-didnt-deliver-heres-the-cost/- Verizon Announcing AI-Powered 'Customer Experience Transformation' (Newsweek) -- https://www.newsweek.com/verizon-announcing-ai-powered-customer-experience-transformation-2089472Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 187 You aren't getting the wine, the studio has crashed and its too real to be real… This is C.T.C.S.       ***please don't jump away there's more ctcs coming up nextBecome a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-like-it-s-live--4113802/support.

In this hilarious episode of Bone to Pick Podcast, Robert Kelly and Paul Virzi dive deep into the art of everyday annoyances — from awkward business calls hijacked by political rants to the absurdity of sharing drinks with friends. The comedians riff on personal quirks, “scavats” etiquette, toilet paper “jail,” and the maddening behavior of delisI that refuse phone orders minutes before closing. Packed with relatable gripes, raw honesty, and nonstop banter, this episode blends outrageous humor with moments of surprising relatability. Fans will love the chemistry between Bobby and Paul as they debate seltzer slurping, call out clueless customer service, and roast each other's habits — all while inviting listeners to share their own “bones to pick.” Whether you're here for the laughs, the fan-submitted gripes, or just to watch two friends go to war over soda etiquette, this is Bone to Pick at its funniest. Support the show and start your free online Hims visit at https://www.hims.com/BONE Join our Patreon for bonus episodes and early releases: patreon.com/bonetopickcast

How does employee experience impact customer referrals and brand reputation? Disgruntled former employees sharing negative experiences can deter potential customers, causing revenue loss and reputational damage. This insightful episode uncovers the critical connection between employee treatment and customer advocacy. Stacy Sherman and employee advocate Dan Goodman reveal strategies to foster an empowering workplace culture cultivating loyalty. Gain tactics for respectful terminations preventing detractors. Explore case studies on how leadership and corporate values influence customer experiences directly. Learn to create a win-win environment where engaged employees become brand ambassadors, driving positive referrals and shielding your reputation. Learn more at   Access our FREE Customer Experience Audit Tool:   Grow as a CX Professional with our numerous   Book time with Stacy . 

Sorry as I was gone this last week. I visited Disneyland's 70th anniversary a couple of weeks ago. There is so much to talk about when it comes to this celebration of "The Happiest Place on Earth". But the primary reason I felt drawn to come at this time was the new show at the Opera House on Main Street. I feel there is not one but two stories about the new attraction: Walt Disney: A Magical Life. This is of course the highly sophisticated and highly controversial animatronic show of Walt Disney. And I have much to say about that show experience. And to understand all of this, you have to understand efforts made earlier to help people relate to Walt Disney, to include The Walt Disney Story, One Man's Dream and even Great Moments with Mr. Lincoln. It's a deep dive review for sure. But there is a larger conversation about how Disney is reconnecting more people to what they once loved in their youth, experiences that foster ties. It's as if Disney has finally realized that their history, their heritage, and their stories really do matter. And they seem to be doing much more moving forward to building on that theme. This podcast looks at Walt Disney's Magical Life and so much more. _______________________________________________________ More Disney Insights can be found below! The Wayfinder Society--Disney Insights Patreon Page--More Disney Insights to interact with, while supporting the podcast. Here we bring the best in Disney both in terms of the magic of the parks as well as the business behind the magic! And now as part of Disneyland's 70th anniversary, we have a new interactive Disney Insight Fact Discovery, which unlocks scores of fascinating details few know about. With text, images, video and audio, we explore these realms whether you are right on the streets of the "Happiest Place on Earth" or enjoying it virtually from your own couch at home. Join today! Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 ____________________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

You've got a team that shows up, but somehow the service is hit or miss and it's driving you (and your guests) nuts. The truth is, most bar training is rushed, inconsistent, or just flat-out missing the mark.This episode breaks down a simple way to train your staff daily in small, bite-sized pieces without overhauling your whole operation.  

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 187 You aren't getting the wine, the studio has crashed and its too real to be real… This is C.T.C.S.       ***please don't jump away there's more ctcs coming up nextBecome a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

Monday's “What's Buggin' You” segment for 8-4-25

Change in plans! Tonight's guest is sick, so it's Just Us on tonight's Mary Walter Radio!!We kicked it off with our fruitless fight with United Airlines, then moved on to the Middle East, politics back home and a couple of other tangents.It was fun!

This episode features Mark Lenzner, Executive Director, ICT / Digital Sourcing, Digital.NSW, NSW Department of Customer Service, who explores how the Test and Buy Innovation model is transforming public sector procurement. Learn how agencies can adopt more agile, outcome-focused approaches to tackle community challenges—by prioritising the problem rather than prescribing the solution. From fostering procurement flexibility to unlocking access to a wider pool of tailored, innovative offerings, the discussion dives into strategies that drive better results in public service delivery. A must-listen for public sector leaders and innovators rethinking how government buys and builds. Mark Lenzner, Executive Director, ICT / Digital Sourcing, Digital.NSW, NSW Department of Customer Service.   For more great insights head to www.PublicSectorNetwork.co  

You can theorise about Customer Experience all day, but gaining a Net Promoter score of 90 is not a theory. It shows a great focus and implementation of Customer Experience. This week, we are exploring how this was achieved with Kamron Kunce, VP of Marketing & Customer Experience at RJ Young. https://www.rjyoung.com/ RJ Young has been in business for over 70 years and boasts a world-class NPS score of 90+ — no small feat in today's hypercompetitive market. Kamron shares how they've transformed their Customer Experience, navigated organisational silos, and are thoughtfully introducing AI into their processes — without losing that all-important human touch. If you're wrestling with legacy systems, struggling to turn CX theory into practice, or figuring out how to scale with AI without alienating customers,  this episode is packed with practical tips you can take away today. And, if you're a regular listener, you'll know this one plays right into one of Ryan's and my favourite themes: breaking down those silos! Best Quote From the Episode “Customer Experience is everyone's responsibility. It's not just about Customer Service — it's about aligning the whole organisation around delivering value at every touchpoint.” — Kamron Kunce, RJ Young Key Takeaways ✅ CX must be a core business strategy, not a bolt-on function of Customer Service. RJ Young's “Make It Right Guarantee” puts this principle front and centre. ✅ Map your Customer Journey — and revisit it regularly. Quarterly and annual reviews keep RJ Young's CX aligned to ever-evolving customer expectations. ✅ Break down silos with transparency. Weekly cross-functional updates and quarterly company-wide video broadcasts ensure alignment across 700 employees and 9 states. ✅ Cross-functional collaboration is critical. Everyone, including Finance and HR, plays a role in the Customer Experience. ✅ Thoughtful use of AI is the future. RJ Young is leveraging AI to improve backend data insights and operational efficiency, without removing the human element that drives loyalty. ✅ CX + Culture go hand in hand. Embedding CX into your company culture is essential for sustainable success. Resources Mentioned RJ Young: https://www.rjyoung.com/  Kamron Kunce: https://www.linkedin.com/in/kamronkunce/ About the Hosts: Colin Shaw is a LinkedIn 'Top Voice' with a massive 284,000 followers and 87,000 subscribers to his 'Why Customers Buy' newsletter. Shaw is named one of the world's 'Top 150 Business Influencers' by LinkedIn. His company, Beyond Philosophy LLC, has been selected four times by the Financial Times as a top management consultancy. Shaw is co-host of the top 1.5% podcast 'The Intuitive Customer'—with over 600,000 downloads—and author of eight best-sellers on customer experience, Shaw is a sought-after keynote speaker. Follow Colin on LinkedIn. Ryan Hamilton is a Professor of Marketing at Emory University's Goizueta Business School and co-author of 'The Intuitive Customer' book. An award-winning teacher and researcher in consumer psychology, he has been named one of Poets & Quants' "World's Best 40 B-School Profs Under 40." His research focuses on how brands, prices, and choice architecture influence shopper decision-making, and his findings have been published in top academic journals and covered by major media outlets like The New York Times and CNN. His work highlights how psychology can help firms better understand and serve their customers. Ryan has a new book called “The Growth Dilemma: Managing Your Brand When Different Customers Want Different Things” Harvard Business Press 2025    Follow Ryan on LinkedIn.   Subscribe & Follow   Apple Podcasts Spotify

In this episode of Boldly Go, Brandi and Dave review episode 303 of Star Trek: Strange New Worlds, Shuttle to Kenfori. Topics include how to use zombies in a narrative, ranking security chiefs, and the character of hairstyles.Also, how to promote a podcast in the time before the ubiquitous popularity of podcasts. If you want, follow our random Star Trek podcast, Shield Podulation.

Send us a textIn this episode, Mike Lindell, the CEO of MyPillow, discusses the breaking news and recent developments regarding his $5 million challenge related to the 2020 election data. He details the arbitration and court process, culminating in a federal court decision that vindicated him, confirming the data's integrity. This victory allows the possibility of revisiting previous legal setbacks. Lindell also updates listeners on new MyPillow products and offers exclusive discounts, emphasizing the importance of supporting his efforts to secure fair elections through various funds and social media advocacy.00:00 Catch-Up with Mike: Latest Updates00:42 Cyber Symposium Controversy02:58 Legal Battles and Vindication08:51 Employee Retention Credits Explained15:50 MyPillow's New Products and Offers17:19 Shipping and Product Overview18:03 Personal Testimonial: The MyPillow Pillow19:16 The Science Behind MyPillow Products22:14 Customer Service and Customization24:12 Warranty and Quality Assurance25:30 Final Thoughts and Call to Action Episode Keywords and Phrases:Robert Zeidman, $5 million challenge, Mike Lindell, 2020 election data, inside the machine, data file evidence, ERC, Employer Retention Credits, IRS, tax credits, Lindell Offense fund, hand counted paper ballots, mattress toppers, Free MyPillow Promo Code, Remarkable, MyPillow Main Stream Media Sources Reporting on the Overturned Decision:CBS News: https://www.cbsnews.com/minnesota/news/mike-lindell-appeals-court-voids-5m-award-election-data-dispute/The New York Times: https://www.nytimes.com/2025/07/24/us/elections/mypillow-founder-challenge-winnings.htmlThe Hill: https://thehill.com/regulation/court-battles/5415777-federal-court-sides-with-lindell/Support the showWant Even More?

In this conversation, Kaleb Lyles, owner of Copper Masters Roofing, shares his journey in the roofing industry, emphasizing the importance of quality, trust, and customer service. He discusses innovative solutions like Ugly Roof Rejuvenation, the challenges of competing in a crowded market, and the significance of building long-term relationships with customers. Kaleb highlights his commitment to ethical practices and the value of honesty in business, aiming to create a sustainable future for roofing. Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

In today's episode, the girlies discuss a customer service nightmare involving Tiffany & Co after a bride attempted to order custom engraved perfumes for her bridesmaids. Then, after a quick tangent about our upcoming trip to Las Vegas, we breakdown the situation between TikToker Celina Spooky Boo and makeup brand Glaminatrix Cosmetics after Celina realized that the makeup brand had come out with a palette that had the same ....niche....  theme as two she had made in the past.  We Love the Internets: https://www.tiktok.com/@coach.rac/video/7530724076554390814 https://www.instagram.com/cddl_buddies/reel/DHjmFssMGEu/  00:00 Introduction 3:17 Tiffany & Co Customer Service Fail 36:05 Poop Palette Drama  1:05:13 We Love the Internet We hope you enjoyed this episode! Please let us know on Twitter or Instagram if you have any topic suggestions for a future episode! (@lily_marston & @jessismiles__) PS. The girlies have officially entered their short form content era!  Follow our official accounts: https://instagram.com/doweknowthempodcast & https://tiktok.com/@doweknowthempodcast Business Inquiries: doweknowthempodcast@gmail.com

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 186 Playing guest games, it's Easter Weekend and I get busted… This is C.T.C.S.    Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-like-it-s-live--4113802/support.

Ground Support Worldwide Editor Jenny Lescohier talks with Gary Nunley, CEO of Departures Aviation, about how the company is incorporating the latest technology in its employee training. The Philadelphia-based cabin cleaning firm believes an empowered workforce is best able to provide the highest quality customer service, thereby ensuring greater success and expansion for the company.  

Gen Z Gaze Summary In this episode, Denise Thompson and John R. DiJulius III discuss the phenomenon of the 'Gen Z gaze' and its implications for customer service. They explore generational differences in social skills, the impact of technology on communication, and the role of AI in hiring processes. The conversation highlights the importance of essential interpersonal skills in customer service and the growing loneliness epidemic across generations. They also touch on cultural influences on social behavior and the necessity of training in customer-facing roles. Takeaways The Gen Z gaze reflects a struggle with social interactions. Every generation shows a decline in customer service skills. Technology has led to fewer face-to-face conversations. AI in hiring may overlook essential human qualities. Curiosity and listening skills are teachable. Loneliness is a growing epidemic across all age groups. Hiring for personality is crucial for customer service roles. Training is essential for developing interpersonal skills. Cultural factors influence social behavior and interactions. The importance of personal connections in a digital age. Chapters 00:00Introduction to the Customer Service Revolution 02:39The Gen Z Stare and Its Implications 05:14Generational Differences in Customer Service 07:41The Role of AI in Hiring and Training 10:17Teaching People Skills to Younger Generations 12:38Navigating Personal Interactions in a Digital Age 15:23The Loneliness Epidemic and Its Impact on Society 20:09Generational Perspectives on Technology and Communication 23:56Skills That Matter: Interviewing for the Right Traits 24:42The Importance of Service Aptitude in Customer Service 29:11Hiring vs. Training: What Matters More? 34:03Cultural Influences on Customer Interaction     Related blogs The Most Effective Way to Train Gen Z on Customer Service : https://thedijuliusgroup.com/051425-training-genz/ The Great Gen Z Gaze: https://thedijuliusgroup.com/071625-great-gen-z-gaze/ Can Introverts Provide Excellent Service?:  https://thedijuliusgroup.com/040225-can-introverts-provide-customer-service/ The Relationship Disadvantaged Epidemic:  https://thedijuliusgroup.com/031925-relationship-disadvantaged-genz/   Links Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.  

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Join Maxine for a lively, energetic deep dive into the endless ways "Yes, and..." creates legendary Customer and Employee Experiences.She cuts through the misconceptions with wit and passion: "I like it and thought I knew how to use it" - sound familiar?This is FUN listening - no fluff, just Maxine's signature energy sparking your imagination and delivering aha moments you'll actually remember and want to practice.These tools can't be intellectualized - they must be experienced. Discover the magic that delights customers, keeps them coming back, and empowers employees so they're genuinely glad to work for you.Ready to experience it yourself?Join Maxine's invitation-only workshop: "Yes, and..." - What Improv Actually Looks Like in CX and EXWednesday, August 6 at 11am PTContact details in the episode

Stacey Kimball of Caldwell, ID shares how she went from cottage food to commercial kitchen to her own storefront by building relationships with her community and focusing on slow and consistent growthGet full show notes and transcript here: https://forrager.com/podcast/146

The future of emotional AI is here, and Realbotix (TSXV: XBOT | FSE: 76M | OTC: XBOTF) is transforming the role of robotics in society.In this interview, Co-Founder and CEO Andrew Kiguel reveals how their modular humanoid robots are redefining industries—from elevating customer service in hotels and malls to addressing loneliness in healthcare settings.Tune in to discover how they're transforming customer service, emotional support, and the future of robotics in everyday life.Learn more about Realbotix: https://www.realbotix.ai/Watch the full YouTube interview here: https://youtu.be/sf6sdwM7ThcAnd follow us to stay updated: https://www.youtube.com/@GlobalOneMedia?sub_confirmation=1

Balancing AI and Human Collaboration  Shep interviews Matt Price, CEO and co-founder of Crescendo. He talks about how blending AI with human expertise can reduce inefficiencies, improve customer experiences, and transform customer service from a cost center into a key revenue driver.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can companies effectively balance AI automation with the human element in customer service?  What are hidden sources of waste in customer service operations, and how can they be eliminated?  Why is it important for organizations to move away from viewing customer service as just a cost center?  How can businesses ensure a smooth transition from legacy systems to cloud-based customer service solutions?  How can AI be used to enhance, rather than replace, meaningful human engagement?  Top Takeaways:    Customer service is enhanced when it combines the strengths of artificial intelligence with human capabilities. While AI can handle simple and repetitive tasks, making things faster and more efficient, human agents can excel in complex situations where empathy and emotional understanding are needed.  Customer support is often seen as a way to deal with problems and mistakes. However, when done right, customer support not only keeps customers loyal and happy but also drives future sales.  Companies sometimes attempt to save money by delegating most customer service tasks to AI. However, if AI isn't accurate or easy to use, it can end up costing more. You might lose customers who get frustrated, or spend extra time fixing AI's mistakes. Use AI that is the right fit for your organization and always have backup plans in place for when your customers need human support.  Instead of waiting for something to go wrong, companies can use new technology to help customers before they even reach out. For example, companies can offer AI support to stay with a customer through the whole process of unboxing and installing their product.   Organizations that prioritize customer service tend to achieve better results. Customer service isn't just something you "have to do." It can be your company's main way to stand out from your competition.   Plus, Shep and Matt discuss how companies can move from deflection (using AI or technology to handle customer inquiries and divert them away from live agents) to customer engagement. Tune in!  Quote:   "AI is changing and improving all the time. Your business is changing and improving . You need to establish feedback loops to ensure that handoffs remain seamless for your customers and employees, and you never force AI to do more than it should."    About:    Matt Price is the CEO and co-founder of Crescendo, a customer service platform that combines AI technology with human expertise to deliver exceptional customer support experiences.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Looking for daily inspiration?  Get a quote from the top leaders in the industry in your inbox every morning.   Tired of outdated systems holding your attraction back? Gatemaster believes technology is part of the experience, transforming every touchpoint into an opportunity. Imagine seamless online booking, effortless mobile ordering, and data-driven insights at your fingertips. Ready to revolutionize your guest journey and maximize revenue? Power your attraction with Gatemaster. Discover the future at Gatemaster.com.   Mark Shaw is the Founder of SHAW THING CX. With a career that began in hospitality and transitioned into leadership roles at theme parks across the UK and Australia, Mark brings a uniquely people-focused approach to business transformation. He served as CEO of Adventure World in Perth, where he led a dramatic turnaround in guest satisfaction and profitability. SHAW THING CX helps organizations improve guest experiences through a people-first framework that's grounded in operational excellence. In this interview, Mark talks about CX vs. customer service, the ACE framework, and how recognition isn't rocket science. CX vs. Customer Service “Customer service is a subset of customer experience. But customer experience is everything from landscaping to signage to lighting to air conditioning, air quality—even marketing efforts.” Mark explains that many organizations mistakenly treat customer service and customer experience as interchangeable terms. While customer service involves direct interactions between staff and guests, CX encompasses every element of the brand—from the first marketing impression to the cleanliness of the restrooms. He emphasizes that customer experience is about the emotional outcome: how a guest feels throughout their entire journey. Mark also cites data showing that guests value their interactions with staff as much as—if not more than—the physical product itself. This reinforces the importance of prioritizing operational consistency and human connection over just flashy attractions or expensive infrastructure. The ACE Framework “ACE is Amplified Customer Experiences. It's a seven-pillar model built on the service-profit chain, and it starts with leadership.” After leading a remarkable transformation at Adventure World, Mark created the ACE framework to codify what worked. The framework includes seven pillars: leadership, recruitment, onboarding, training, recognition, guest-centricity, and tools. He emphasizes that the first five pillars are entirely about the employee experience, reinforcing the idea that great guest experiences come from engaged, well-prepared teams. ACE also includes 60 building blocks that organizations can assess to identify gaps and areas for improvement. Mark shares that the framework has helped not only theme parks but also organizations across industries, from hospitality to IT. The universal thread? Businesses that rely on human interaction must focus on team empowerment to succeed. Recognition Isn't Rocket Science “Recognition makes you feel great, and it reinforces the behavior. It's not rocket science.” Mark makes a clear distinction between reward and recognition. He explains that while bonuses and monetary rewards have a short-lived impact, genuine recognition creates a lasting emotional response and reinforces desired behaviors. At Adventure World, he implemented a high-frequency recognition program—including employee and department of the week/month awards, a public “wall of fame,” and spontaneous “busted” cards for team members who went above and beyond. Recognition was frequent, specific, and public. Mark also encouraged leaders to plan for recognition, suggesting something as simple as a weekly calendar reminder. His message is clear: consistent and meaningful recognition fuels employee morale, team culture, and ultimately, the guest experience. To connect with Mark, you can find him on LinkedIn or email him at shawthingcx@outlook.com. For more information, visit www.shawthingcx.com.au.   This podcast wouldn't be possible without the incredible work of our faaaaaantastic team:   Scheduling and correspondence by Kristen Karaliunas Audio and Video editing by Abby Giganan   To connect with AttractionPros: AttractionPros.com AttractionPros@gmail.com AttractionPros on Facebook AttractionPros on LinkedIn AttractionPros on Instagram AttractionPros on Twitter (X)

In this follow-up to last week's conversation, Stacey dives deeper into what real business growth actually looks like and spoiler alert, it’s not always sexy. It’s vulnerable. It’s uncomfortable. And it requires way more than just shouting “I want more customers!” In this episode, you’ll learn: ✨ Why growth doesn’t just “happen” (unless you’re Rihanna at the Super Bowl)✨ The three key levers to pull when you're ready to grow: Innovation, Customer Relationships, and Communication✨ How to meet your customers where they actually are (hint: it’s not just in your newsletter)✨ Why vulnerability is a business superpower and what happens when you embrace it From early business missteps (anyone else wanted to print “Have you read the newsletter?” t-shirts?) to failed offers that taught big lessons, Stacey keeps it raw, real, and relatable. Ready to grow? This episode will help you do it with intention, resilience, and a whole lot of heart.

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 186 Playing guest games, it's Easter Weekend and I get busted… This is C.T.C.S.    Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

In this episode of Grow a Small Business, host Troy Trewin interviews Jeremy Ames, co-founder of Guidant Financial, who turned a $3.5K startup into a $28 million powerhouse helping over 35,000 retirees use their retirement funds to start businesses. Jeremy shares his journey of building a 250-person team across five countries, the challenges of scaling, and the importance of customer insight and culture. With over two decades of experience, he reflects on key mindset shifts, lessons from failure, and how clarity, grit, and adaptability shaped his success in business. Other Resources: An easy way to measure if your customers love you in 21 minutes – use the Net Promoter Score (NPS). And it's FREE. Why would you wait any longer to start living the lifestyle you signed up for? Balance your health, wealth, relationships and business growth. And focus your time and energy and make the most of this year. Let's get into it by clicking here. Troy delves into our guest's startup journey, their perception of success, industry reconsideration, and the pivotal stress point during business expansion. They discuss the joys of small business growth, vital entrepreneurial habits, and strategies for team building, encompassing wins, blunders, and invaluable advice. And a snapshot of the final five Grow A Small Business Questions: What do you think is the hardest thing in growing a small business? According to Jeremy Ames, the hardest part of growing a small business is managing the emotional rollercoaster while continuing to move forward. There are moments of doubt, tough decisions, and setbacks — but staying focused through it all is key. What's your favorite business book that has helped you the most? Jeremy Ames shared that The High-Velocity Edge is the business book that helped him the most. It transformed how he thinks about scaling, continuous improvement, and building systems that allow a business to grow sustainably. Are there any great podcasts or online learning resources you'd recommend to help grow a small business? Jeremy Ames recommends resources like Audible, Blinkist, and listening to diverse podcasts. He credits his creativity to constantly consuming ideas from various sources and combining them in unique ways to solve business challenges. What tool or resource would you recommend to grow a small business? Jeremy emphasized the importance of building a solid financial projection model. He believes it's the most powerful planning tool for any entrepreneur—it helps clarify assumptions, prepare for roadblocks, and guide decision-making. What advice would you give yourself on day one of starting out in business? According to Jeremy Ames, if he could go back to day one, he would tell himself to talk to customers early and often. Deep customer understanding would've helped shape a better product, stronger marketing, and faster success. Book a 20-minute Growth Chat with Troy Trewin to see if you qualify for our upcoming course. Don't miss out on this opportunity to take your small business to new heights! Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey.     Quotable quotes from our special Grow A Small Business podcast guest: If you can't see the problem, you can't solve it—visibility is where all growth begins — Jeremy Ames Success isn't about doing more, it's about doing what matters most with clarity and intention — Jeremy Ames You don't need more money to start a business—you need a problem worth solving — Jeremy Ames      

Jim talks with Chris Colin about his recent Atlantic article "That Dropped Call with Customer Service? It Was on Purpose." They discuss customer service hell & Chris's personal story with Ford, the concept of sludge, intentional friction in customer service systems, call center operations & tactics, high-quality customer service approaches, the impact of short-term CEO tenures on service quality, the Biden administration's attempts to address bureaucratic time tax, political implications of poor government services, administrative burden, coping mechanisms, consumer action possibilities, the psychological toll of dealing with poor service, Cory Doctorow's concept of "enshittification," responses to Chris's article, and much more. Episode Transcript Chris Colin's website "That Dropped Call with Customer Service? It Was on Purpose," by Chris Colin in The Atlantic (June 29, 2025) Nudge: Improving Decisions About Health, Wealth, and Happiness, by Richard Thaler and Cass Sunstein Chris Colin has written about problematic billionaires, contentious river law, Barack Obama's Irish roots, COVID memorialization efforts, Japanese rent-a-friends, endangered pasta and more for the New York Times, the Atlantic, NewYorker.com, Pop-Up Magazine, 99% Invisible, Outside and Wired. His work has been featured in Best American Science & Nature Writing, and he created José Andrés's podcast. In 2020 he launched Six Feet of Separation, a free pandemic newspaper by and for kids — “a virtual newspaper for our troubled times,” Dan Rather called it.

In this episode of the Investor Guild podcast, host Quentin Edmonds speaks with Brenton and Jeff Nelson about their innovative approach to the roofing industry through their virtual roofing company. They discuss their commitment to transparency, customer education, and integrity in business practices. The conversation also touches on the importance of building relationships, navigating challenges, and providing valuable advice for homeowners and entrepreneurs. Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

From Struggles to Success: John's Journey (Part 2) Summary This is the second half of the story From Struggles to Success:  John's Journey.  Part 1 can be found here, episode 213. (https://thedijuliusgroup.com/csr-213/). If you have not listened to the first half, we recommend starting there first.  This section picks up where John realizes he may never graduate from college. In this episode of the Customer Service Revolution podcast, John R. DiJulius III shares his journey from a challenging childhood to becoming a successful entrepreneur. He discusses the impact of his family dynamics, struggles in school, and the role of sports in shaping his character. John reflects on his experiences working at UPS, which became a turning point in his life, leading him to pursue college baseball and eventually entrepreneurship. He emphasizes the importance of hard work, luck, and giving back to the community through his initiative, Believe in Dreams.   Takeaways John struggled with college and faced academic probation. His realization about college was tied to marketability. Working at UPS changed his life and provided stability. He walked onto the baseball team despite previous struggles. John's GPA improved significantly, allowing him to play baseball. He learned valuable lessons from managing a baseball team. His entrepreneurial journey began with a desire to own a business. John emphasizes the importance of luck in his success. He founded Believe in Dreams to support disadvantaged youth. John reflects on the balance of luck and hard work in his life. Chapters Part 2 (episode 214) 00:00Academic Struggles and Realizations 01:32The Turning Point: A Job at UPS 06:17The Walk-On Experience: A New Opportunity 11:08The Journey to Graduation 15:33From UPS Driver to Entrepreneur 19:08The Impact of Luck and Hard Work 27:04Giving Back: Believe in Dreams 33:19eservice sign up.mp3   Links   Episode 192:  From UPS Driver to CX Authority. https://thedijuliusgroup.com/csr-192/ Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

In this episode of the Real Estate Pro Show, host Erika interviews Rebecca Ramirez from Rambo 121, a moving and junk removal company in Buckeye, Arizona. They discuss the importance of moving and junk removal in real estate, the unique services offered by Rambo 121, and the significance of networking for business growth. Rebecca shares insights on the challenges of scaling a moving business, particularly in a hot climate, and emphasizes the importance of understanding the needs of real estate investors. The conversation concludes with Rebecca providing contact information and encouraging listeners to choose Rambo 121 for their moving needs.   Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

What's Next in AI, Self-Service, and Customer Service?  Shep interviews Jay Patel, Senior Vice President and General Manager of Cisco's Webex Customer Experience Solutions. He talks about how AI and innovative technologies are transforming contact centers to improve both customer and employee experiences.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How is AI transforming the customer service experience?  How is AI improving self-service options for businesses?  Will AI ever fully replace human customer service agents?  How can AI help reduce burnout and attrition rates among contact center agents?  What risks should companies watch out for as they adopt AI in customer service?   Top Takeaways:    Artificial Intelligence (AI) is transforming the way companies and customers interact. With advancements such as smarter self-service options and AI-powered voice agents, companies can now resolve customer issues more quickly and intuitively. This leads to a more seamless and satisfying experience for both customers and customer service agents.  Many customers still prefer to call customer service, despite companies offering self-service options. In this year's Customer Service & CX Research, we found that 68% of customers still prefer to talk to a live customer service agent. Some self-service options may not always be as effective as companies and customers want them to be. However, self-service is expected to improve as AI becomes more intuitive and capable of handling more complex problems. When it is easier to use and more effective in resolving issues, customers may grow to trust and utilize self-service more frequently. While self-service tools continue to improve, many customers will still prefer to speak with a representative, especially for complex or emotionally charged issues. AI-powered voice agents are set to become more advanced, handling conversations "just like humans," allowing customers to get resolutions without waiting for a human agent to become available.  Customer expectations are higher than ever. They expect immediate answers and help when they reach out to a company. Companies must keep pace with this demand by ensuring they offer customer care options that are quick, reliable, and easy to use.   AI just doesn't help customers. It also helps employees by making their jobs easier and more fulfilling. For example, AI is used to provide agents with call history, so customers don't need to repeat themselves, and it can give agents the information they need to solve the customer's problems efficiently.  As companies use more AI tools, keeping their data safe and secure is more important than ever. Strong security policies and data protection help build trust, allowing customers to feel more comfortable using digital services.  Jay Patel shares information about Cisco's WebexOne 2025 in San Diego, California, from September 28 to October 1, 2025. This event will highlight real-world customer successes and the latest innovations in AI-driven customer experience technology.  Plus, Shep and Jay discuss the future risks and responsibilities that come with rapidly adopting AI in customer service. Tune in!  Quote:   "We've been speaking  a lot longer than we've been typing, and I think the most profound technology change we'll see soon is that machines will be able to understand us through voice."  About:    Jay Patel is the Senior Vice President and General Manager of Cisco's Webex Customer Experience Solutions business, responsible for product development, engineering, operations, and go-to-market.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

Shoot us a Text.Episode #1101: Today we talk about how AI is quietly reshaping the workforce under the guise of “restructuring.” GM reports a profit dip but revs up electrified truck updates to meet shifting demands. Finally, California launches an innovative apprenticeship program to tackle the auto tech shortage head-on.GM's Q2 net income fell 35%, hit by $1.1 billion in tariffs, but the company holds firm on full-year profit goals. CEO Mary Barra highlights strategic moves to align with consumer demand. Meanwhile, GMC is updating its trucks and SUVs with plug-in hybrids arriving in 2027 and EV redesigns planned.Q2 revenue dropped 1.8% to $47.1 billion; North American pretax profit down 46%.Tariffs expected to cut profits by $4-$5 billion this year.GMC's Sierra and Yukon will add plug-in hybrids in 2027, with EV Sierra redesign in 2028.Hummer EV and other models due for updates through 2029.Barra: “We'll emerge from this transition stronger and more profitable than before.”California dealers are tackling the nationwide shortage of skilled auto techs with a new apprenticeship program. The initiative lets aspiring technicians learn on the job without upfront costs, offering wages, tools, and a U.S. Department of Labor certification after two years.CNCDA reports 400,000 tech job openings nationwide; California alone needs 5,000 more.The shift to EVs and retiring experienced techs are worsening the shortage.Apprenticeship pays a fair wage, requires no tuition, and includes e-learning tools.Open to anyone, especially those 18-30 without college degrees, aiming to avoid student debt.“This program offers a practical path to a lucrative career without the burden of traditional schooling,” said CNCDA representatives.While companies rarely admit it publicly, AI technology is increasingly driving workforce reductions disguised as restructuring or optimization. Early layoffs have targeted 1099 freelancers, especially in content and creative roles, HR, and Customer Service as firms cautiously phase in AI tools before affecting full-time employees.IBM and Klarna have been among the few transparent about AI replacing some jobs despite overall growth.Companies often use euphemisms like “restructuring,” “reorganization,” “optimization,” and “business efficiency” to mask AI-driven job cuts and avoid backlash.When AI falls short, companies often outsource work globally instead of rehiring domestically.“AI might automate 70% to 90% of a process, but the last mile still needs the human touch, especiallJoin Paul J Daly and Kyle Mountsier every morning for the Automotive State of the Union podcast as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry.Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/

390 Good Service Goes Both Ways Anyone who has ever worked in customer service has at some point or another dealt with that one customer. You know the type, the huffy, irritable, “My issues are more important than your wellbeing and rules” that insist and demand everything, while demeaning you in the process. Unfortunately, these people will always exist, however what we can change is how we allow these types of interactions to affect us.  In today's episode Sarah Elkins tells the story of one of her own unruly customer moments, as well as how she chose to learn and grow from the experience in order to teach others.    Highlights Respect others. Especially those who are in a position of community service. Carrying your work home with you is not healthy for you. When you are rude and nasty to people, no one will be in your corner.    Quotes “But then it hit me, I should write a book about customer service. The point would be that good service goes both ways. If you want good customer service try being a good customer first.” “Because it's easier to provide good customer service when you are looking at it from the perspective of the customer.”   Dear Listeners it is now your turn, Can you think of a time when you weren't the best customer? When whatever was going on in your life erupted into a situation and you treated someone badly? Did you apologize? Can you think of a time when you had exceptional service? Did you tell the person or their manager? Did you write a rave review? What made the experience memorable?  We need kindness around us. You know the old saying that people are fighting battles we know nothing about. And when you're frustrated with a situation it's rarely the fault of the employee in front of you. And most of the time they can't fix it without engaging their supervisor. So start with kindness and develop an advocate for yourself. Let's do our best to bring our best to others.   And, as always, thank you for listening.  About Sarah "Uncovering the right stories for the right audiences so executives, leaders, public speakers, and job seekers can clearly and actively demonstrate their character, values, and vision." In my work with coaching clients, I guide people to improve their communication using storytelling as the foundation of our work together. What I've realized over years of coaching and podcasting is that the majority of people don't realize the impact of the stories they share - on their internal messages, and on the people they're sharing them with. My work with leaders and people who aspire to be leaders follows a similar path to the interviews on my podcast, uncovering pivotal moments in their lives and learning how to share them to connect more authentically with others, to make their presentations and speaking more engaging, to reveal patterns that have kept them stuck or moved them forward, and to improve their relationships at work and at home. The audiobook, Your Stories Don't Define You, How You Tell Them Will is now available! Included with your purchase are two bonus tracks, songs recorded by Sarah's band, Spare Change, in her living room in Montana. Be sure to check out the Storytelling For Professionals Course as well to make sure you nail that next interview!

As a private practice owner you cannot rely only on great clinical care to attract new patients and keep them over time. You're supposed to be great and there's plenty of competitors to you. How do you differentiate? One way is to offer great customer service, but unfortunately a lot of practices don't take it seriously. My guest today consults with dental practice owners, and he helps them take it seriously. Since 2003, Jake Goates has given group seminars and training on sales and marketing. He is a Key Opinion Leader for various dental marketing companies. Since 2013, Jake has personally consulted more than 5,600 dentists nationwide on their marketing strategies and sales skills to reduce unnecessary spend while increasing collections. Jake founded GOAT Dental Marketing Consultants in early 2023, providing marketing strategy and sales coaching for dental offices across the country. Jake, with his wife and two daughters, enjoy living and playing in the mountains of Northern Utah.In this episode Carl White and Jake Goates discuss:What's included in customer service and what's notWhy medical and dental practices are late to the game in prioritizing customer serviceExamples of the best customer service he's seen in dental practicesWant to be a guest on PracticeCare®?Have an experience with a business issue you think others will benefit from? Come on PracticeCare® and tell the world! Here's the link where you can get the process started.Connect with Jake Goateshttps://www.linkedin.com/in/jake-goates-a8908a12/ https://www.facebook.com/profile.php?id=61553719583016www.goatcmo.comConnect with Carl WhiteWebsite: http://www.marketvisorygroup.comEmail:  whitec@marketvisorygroup.comFacebook:  https://www.facebook.com/marketvisorygroupYouTube: https://www.youtube.com/channel/UCD9BLCu_i2ezBj1ktUHVmigLinkedIn: http://www.linkedin.com/in/healthcaremktg

Join us in Oregon for our Bloom Together Business Soiree on September 4th! Get your ticket while you can at ⁠https://www.cubicletoceo.co/bloomtogether⁠ Most companies in the custom closets and home organization industry outsource their manufacturing, but Jennifer Q. Williams did the opposite, and it changed everything. As the founder of Saint Louis Closet Co., Jennifer invested in bringing the entire production process in-house from day one, a bold move that allowed her to deliver fully customizable builds, reduce lead times to 4–6 weeks, and maintain a 100% on-time installation rate. This strategy has fueled 34 years of sustainable growth and empowered her to say yes to complex, last-minute projects — including a high-profile build-out for Grammy-winning rapper, Nelly. In today's case study on building a customer service centric company, we'll dig into how in-house manufacturing didn't just build customer trust and media buzzworthy opportunities, but how it also protected her business from supply chain chaos during Covid and the recent tariffs, led to faster payment collection, and created loyal clients who now drive over 50% of Saint Louis Closet Co.'s revenue through repeat and referral business. Connect with Jennifer: Check out Nelly's closet: https://www.instagram.com/stlouisclosetco/reel/DHLxto6uTv5/ https://stlouisclosetco.com Linkedin: https://linkedin.com/company/saint-louis-closet-co/ Facebook: https://facebook.com/stlouisclosetco IG: @stlouisclosetco Iconic business leaders all have their own unique genius. Take this quick 10 question quiz to uncover your specific CEO style advantage: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://cubicletoceo.co/quiz⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ If you enjoyed today's episode, please: Post a screenshot & key takeaway on your IG story and tag me ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@missellenyin⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ & ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@cubicletoce⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠o so we can repost you. Leave a positive review or rating at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.ratethispodcast.com/cubicletoceo⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Subscribe for new episodes every Monday. Learn more about your ad choices. Visit megaphone.fm/adchoices

This weekend Disney Starlight: Dream the Night Away kicked off its inaugural run with two nights of dress rehearsals and an opening on Sunday. This new parade, long awaited and hoped for by Walt Disney World fans is simply magical. It's not perfect, but it's simply beautiful and is what has been needed for so long since its ancestors, The Main Street Electrical Parade and SpectroMagic had long parted. We visit this parade and talk all the details of what makes it work--and at times, not so perfectly work. It's a must-see event at Walt Disney World and a welcome tradition for years to come. And my belief is, that it will only get better over time. So join us as we review Disney Starlight: Dream the Night Away!   ____________________________________________________________ More Disney Insights can be found below! The Wayfinder Society--Disney Insights Patreon Page--More Disney Insights to interact with, while supporting the podcast. Here we bring the best in Disney both in terms of the magic of the parks as well as the business behind the magic! And now as part of Disneyland's 70th anniversary, we have a new interactive Disney Insight Fact Discovery, which unlocks scores of fascinating details few know about. With text, images, video and audio, we explore these realms whether you are right on the streets of the "Happiest Place on Earth" or enjoying it virtually from your own couch at home. Join today! Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 ____________________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

A little change of pace tonight as our guest had to reschedule, but we have plenty to get us by. An extra-marital affair was exposed on a Jumbotron screen at a Coldplay concert; I have grievances about the death of Customer Service, and the disappearance of 24-Hour America, to get off my chest tonight as well. There will be a special ASK FRANKLY advice hotline that is open, and in the second half we are going to take calls and voicemails from people who have HAUNTED OBJECTS stories as theories surrounding the death of a popular paranormal investigator makes the rounds. Unleash Your Brain w/ Keto Brainz Nootropic Promo code FRANKLY: https://tinyurl.com/2cess6y7 Sponsor The Show and Get VIP Perks: https://www.quitefrankly.tv/sponsor One-Time Tip: http://www.paypal.me/QuiteFranklyLive Read July Newsletter: https://tinyurl.com/y4yvuxff Elevation Blend Coffee & Official QF Mugs: https://www.coffeerevolution.shop/category/quite-frankly Official QF Apparel: https://tinyurl.com/f3kbkr4s Send Holiday cards, Letters, and other small gifts, to the Quite Frankly P.O. Box! Quite Frankly 222 Purchase Street, #105 Rye, NY, 10580 Send Crypto: BTC: 1EafWUDPHY6y6HQNBjZ4kLWzQJFnE5k9PK Leave a Voice Mail: https://www.speakpipe.com/QuiteFrankly Quite Frankly Socials: Twitter/X: @QuiteFranklyTV Instagram: @QuiteFranklyOfficial Discord Chat: https://discord.gg/KCdh92Fn GUILDED Chat: https://tinyurl.com/kzrk6nxa Official Forum: https://tinyurl.com/k89p88s8 Telegram: https://t.me/quitefranklytv Truth: https://tinyurl.com/5n8x9s6f GETTR: https://tinyurl.com/2fprkyn4 MINDS: https://tinyurl.com/4p84d3cx Gab: https://tinyurl.com/mr42m2au Streaming Live On: QuiteFrankly.tv (Powered by Foxhole) Youtube: https://tinyurl.com/yc2cn395 BitChute: https://tinyurl.com/46dfca5c Rumble: https://tinyurl.com/yeytwwyz Kick: https://kick.com/quitefranklytv Audio On Demand: Spotify: https://spoti.fi/301gcES iTunes: http://apple.co/2dMURMq Amazon: https://amzn.to/3afgEXZ SoundCloud: https://tinyurl.com/yc44m474

In this episode of the Birdshot Podcast, host Nick Larson speaks with Lars Anderson from Crispi USA about what sets their hunting boots apart. They discuss everything from Italian craftsmanship and innovation to outdoor functionality, sizing, and real-world hunting stories. A must-listen for hunters, gear nerds, and anyone curious about high-performance footwear for the field. Lars Anderson is the Customer Service & Dealer Relations Manager at Crispi USA, deeply involved in product design, customer education, and outreach. A passionate hunter and outdoorsman, Lars brings firsthand field experiences and technical insight into what makes Crispi boots ideal for upland hunting and beyond. Expect to Learn The history of Crispi USA and its Italian roots. Key design features like Gore‑Tex, Vibram soles, and ankle support systems. How the “Upland Pro” and other models cater to specific hunting terrains. Practical advice on sizing and boot maintenance to avoid common issues. Real hunter feedback shaping ongoing product development.  Episode Breakdown with Timestamps [00:00:00] - Coming Up and background of Crispi [00:07:03] - Crispi Origin Story [00:11:10] - What Makes Crispi Boots Different [00:17:55] - Feedback Loop from Upland Hunters [00:24:53] - Standout Boot Features - Stiffness of the Boot [00:29:53] - New Upland Boots Flex [00:37:23] - Back of the Boot [00:46:45] - Leather Synthetic Boots, Polyurethane and Rubber Rands [00:50:38] - Sizing and Fit for Crispi Boots [00:56:42] - Order and Return Plan [00:57:47] - Events and Upcoming shows [01:04:27] - Learn More about Crispi Boots Follow Guest Lars Anderson LinkedIn: https://www.linkedin.com/in/lars-anderson-4b4268365/  Company's Instagram: https://www.instagram.com/crispihunting/?g=5  Follow Host Nick LinkedIn: https://www.linkedin.com/in/xnicklarsonx/ Website: www.birdshotpodcast.com Instagram: https://www.instagram.com/birdshot.podcast/?hl=en Listening Links Spotify:https://open.spotify.com/show/17EVUDJPwR2iJggzhLYil7 Apple Podcasts:https://podcasts.apple.com/us/podcast/birdshot-podcast/id1288308609 YouTube:http://www.youtube.com/@birdshotpodcast8302 SUPPORT | http://www.patreon.com/birdshotUse Promo Code | BSP20 to save 20% on https://www.onxmaps.com/hunt/app Use Promo Code | BS10 to save 10% on https://trulockchokes.com/ The Birdshot Podcast is Presented By: https://www.onxmaps.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Sarah went camping with her family and it was predictably calamitous in the best way possible. We hear why kids don't ride bikes anymore, parents are chauffeurs, and why it matters. We talk about how much camp meant to Sarah growing up and then as a counselor, and we lament that tragedy in Texas at the Christian camp. Sarah explains why customer service is so bad now, why you shouldn't accept it, and what you can do about it. Plus, she describes a genius way we can band together and combat the "sludge" of customer service quagmires.0:29 - Sarah's planning something romantic.5:12 - The Rice family's calamitous camping trip.16:51 - Article: Kids are missing out on things we used to do all the time. 28:58 - Wes Bergmann told Sarah....30:42 - Susie and Sarah discuss the tragic Texas floods. 38:13 - They do it on purpose! Those infuriating customer service calls that cut you off. 48:55 - Don't get on Susie's bad side! Cuz she'll........Brain Candy Podcast Website - https://thebraincandypodcast.com/Brain Candy Podcast Book Recommendations - https://thebraincandypodcast.com/books/Brain Candy Podcast Merchandise - https://thebraincandypodcast.com/candy-store/Brain Candy Podcast Candy Club - https://thebraincandypodcast.com/product/candy-club/Brain Candy Podcast Sponsor Codes - https://thebraincandypodcast.com/support-us/Brain Candy Podcast Social Media & Platforms:Brain Candy Podcast LIVE Interactive Trivia Nights - https://www.youtube.com/@BrainCandyPodcast/streamsBrain Candy Podcast Instagram: https://www.instagram.com/braincandypodcastHost Susie Meister Instagram: https://www.instagram.com/susiemeisterHost Sarah Rice Instagram: https://www.instagram.com/imsarahriceBrain Candy Podcast on X: https://www.x.com/braincandypodBrain Candy Podcast Patreon: https://www.patreon.com/braincandy (JOIN FREE - TONS OF REALITY TV CONTENT)Brain Candy Flag Of Approval: https://gravityhaus.com/Shout out to writer Chris Colin for this fantastic Atlantic article about intentional dropped calls.Sponsors:For 50% off your order, head to https://www.dailylook.com and use code BRAINCANDYCancel your unwanted subscriptions and reach your financial goals faster at https://rocketmoney.com/braincandy today.Get 25% off your first month of Ritual when you visit https://ritual.com/braincandy & add Essential Protein today.For 15% off your order and a special gift, head to https://pacagen.com/braincandy and use code BRAINCANDYSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

07-16-25 - BR - WED - John Struggles Dealing w/Customer Service For His Outdoor Umbrella After Leaving 3 Star Review - 4 In 10 Americans Can't Get Through Day w/o Cussing At Least OnceSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.