Podcasts about Customer service

What if Quantum Healing wasn't just a concept… but a practical, God-aligned power from within you can tap into today? In this episode, Reiki Master and host Brad Wozny is joined by his  friend Lisa Schermerhorn, herself a Reiki Master, licensed hypnotherapist, international best-selling author, and co-creator of Dr. Joe Vitale's ZERO LIMITS movie. Lisa now teaches mind-powered spoon bending, deep subconscious reprogramming, shares Quantum Healing techniques and the energetic science behind the LifeWave X39 patch plus your body's natural healing intelligence. Inside this conversation, you'll discover: ✨ How Quantum Healing actually works ✨ Why divine-feminine intuition amplifies X39 results ✨ What spoon bending teaches you about energy, belief, and mastery ✨ The hidden principles behind “ZERO LIMITS” and real self-liberation ✨ Why now is the time to activate your highest self If you're ready to awaken your quantum abilities, strengthen your connection to God, and step deeper into your soul's mission… this one is for you. Follow or get in touch with Lisa at http://www.liveyounger.com/lisamindset    ⚡️ Instant Match of FREE SILVER or Gold (qualifying orders) Start Here → http://www.BuddhaLovesGOLD.com   This is the Silver Squeeze launching a new era of Pricing the Cabal can't stop!

Dr. Michael Salla hails Author and Explorer Brad Olsen as “The Indiana Jones of our Time”.  Having self-financed his own expedition to the Icy Continent, Brad Olsen joins the show sharing with our host and intrepid adventurer, Brad Wozny, juicy reveals from his upcoming book “Secrets of Antarctica: The Untold History of the Ice Continent”.  Dive deep into Antarctica's most forbidden mysteries with the receipts, as Brad Olsen exposes jaw-dropping secrets buried beneath the ice including centuries-old map, FOIA data, and eyewitness accounts from whistleblowers  that “they” don't want you to know: from ancient civilizations to apocalyptic hidden truths!  You won't believe what's really lurking beyond the ice wall until you hear this mind-blowing interview! Pre-order “Secrets of Antarctica: The Untold History of the Ice Continent” from Brad at http://www.CCCPublishing.com     ⚡️ Instant Match of FREE SILVER or Gold (qualifying orders) Start Here → http://www.BuddhaLovesGOLD.com   This is the Silver Squeeze launching a new era of Pricing the Cabal can't stop!

I have to admit that this year has flown by quickly. Full of highlights, but still Spring became summer, and summer went right into Thanksgiving, and the next thing you knew the year was closing. On many levels I have enjoyed the parks perhaps more days in the year than in previous years. Unless I'm out of town I'm there once a week at least, but lately, I've found myself easily there 2-3 days out of seven. And it's been wonderful. Just during the Christmas season we have had some really wonderful visits. We'll discuss new attractions that have emerged in 2025, as well as moments I have had cherishing the final days of attractions that have now parted. Among all this I'll share my favorite moment of the entire year. Then we'll look forward to the new year. I don't believe Disney has yet to disclose all that is happening in the parks in 2026, but there's a solid start to the first half so far. We'll look at each incoming experience, and then focus in on what will be the most important announcement to happen in 2026. Finally we have an announcement that sets the stage for Disney Insights in the upcoming year! So join us as we celebrate 2025 and anticipate all to come in 2026! ________________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

We remain under the Law of War Manual during the Special Operation to Save the World.  MBA, US Army Veteran Derek Johnson joins former Canadian Infantry Soldier and our host, Brad Wozny discussing the latest Deep State moves and counters happening at the highest levels (including Gold, Silver and military tribunals).   ⚡️ Instant Match of FREE SILVER or Gold (qualifying orders) Start Here → http://www.BuddhaLovesGOLD.com   This is the Silver Squeeze launching a new era of Pricing the Cabal can't stop!

What starts as a simple call about a returned TV quickly spirals into one of the most unhinged customer service moments you’ll ever hear. Heavy breathing, workout chatter, refund drama, and a very confused customer collide in this latest Jubilee Phone Prank. As tempers rise and professionalism disappears, you’ll be left wondering how far this call is about to go before the truth finally drops. The wildest, most hilarious prank call podcast from The Jubal Show! Join Jubal Fresh as he masterminds the funniest and most outrageous phone pranks, catching unsuspecting victims off guard with his quick wit, absurd scenarios, and unmatched comedic timing. Whether he's posing as an over-the-top customer service rep, a clueless boss, or an eccentric neighbor, no call is safe from his unpredictable humor. Get ready to laugh out loud and cringe in the best way possible! New episodes drop every weekday—tune in and let the prank wars begin!➡︎ Submit your Jubal Phone Prank - https://thejubalshow.com This is just a tiny piece of The Jubal Show. You can find every podcast we have, including the full show every weekday right here…➡︎ https://thejubalshow.com/podcasts The Jubal Show is everywhere, and also these places: Website ➡︎ https://thejubalshow.com Instagram ➡︎ https://instagram.com/thejubalshow X/Twitter ➡︎ https://twitter.com/thejubalshow Tiktok ➡︎ https://www.tiktok.com/@the.jubal.show Facebook ➡︎ https://facebook.com/thejubalshow YouTube ➡︎ https://www.youtube.com/@JubalFresh Support the show: https://the-jubal-show.beehiiv.com/subscribeSee omnystudio.com/listener for privacy information.

What starts as a simple call about a returned TV quickly spirals into one of the most unhinged customer service moments you’ll ever hear. Heavy breathing, workout chatter, refund drama, and a very confused customer collide in this latest Jubilee Phone Prank. As tempers rise and professionalism disappears, you’ll be left wondering how far this call is about to go before the truth finally drops. The wildest, most hilarious prank call podcast from The Jubal Show! Join Jubal Fresh as he masterminds the funniest and most outrageous phone pranks, catching unsuspecting victims off guard with his quick wit, absurd scenarios, and unmatched comedic timing. Whether he's posing as an over-the-top customer service rep, a clueless boss, or an eccentric neighbor, no call is safe from his unpredictable humor. Get ready to laugh out loud and cringe in the best way possible! New episodes drop every weekday—tune in and let the prank wars begin!➡︎ Submit your Jubal Phone Prank - https://thejubalshow.com This is just a tiny piece of The Jubal Show. You can find every podcast we have, including the full show every weekday right here…➡︎ https://thejubalshow.com/podcasts The Jubal Show is everywhere, and also these places: Website ➡︎ https://thejubalshow.com Instagram ➡︎ https://instagram.com/thejubalshow X/Twitter ➡︎ https://twitter.com/thejubalshow Tiktok ➡︎ https://www.tiktok.com/@the.jubal.show Facebook ➡︎ https://facebook.com/thejubalshow YouTube ➡︎ https://www.youtube.com/@JubalFresh Support the show: https://the-jubal-show.beehiiv.com/subscribeSee omnystudio.com/listener for privacy information.

What starts as a simple call about a returned TV quickly spirals into one of the most unhinged customer service moments you’ll ever hear. Heavy breathing, workout chatter, refund drama, and a very confused customer collide in this latest Jubilee Phone Prank. As tempers rise and professionalism disappears, you’ll be left wondering how far this call is about to go before the truth finally drops. The wildest, most hilarious prank call podcast from The Jubal Show! Join Jubal Fresh as he masterminds the funniest and most outrageous phone pranks, catching unsuspecting victims off guard with his quick wit, absurd scenarios, and unmatched comedic timing. Whether he's posing as an over-the-top customer service rep, a clueless boss, or an eccentric neighbor, no call is safe from his unpredictable humor. Get ready to laugh out loud and cringe in the best way possible! New episodes drop every weekday—tune in and let the prank wars begin!➡︎ Submit your Jubal Phone Prank - https://thejubalshow.com This is just a tiny piece of The Jubal Show. You can find every podcast we have, including the full show every weekday right here…➡︎ https://thejubalshow.com/podcasts The Jubal Show is everywhere, and also these places: Website ➡︎ https://thejubalshow.com Instagram ➡︎ https://instagram.com/thejubalshow X/Twitter ➡︎ https://twitter.com/thejubalshow Tiktok ➡︎ https://www.tiktok.com/@the.jubal.show Facebook ➡︎ https://facebook.com/thejubalshow YouTube ➡︎ https://www.youtube.com/@JubalFresh Support the show: https://the-jubal-show.beehiiv.com/subscribeSee omnystudio.com/listener for privacy information.

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HERERegister for Tektonic HERE!In this episode, Jeff welcomes back Sherwood Cook II of Royalty Auto. Sherwood talks about the challenges he's had with technician recruitment and stresses the importance of inspiring young techs through programs like their Junior Technician Night. Jeff and Sherwood also talk about industry-wide issues with parts quality, availability, and the increasing difficulty of repairs. Their conversation highlights how these factors impact shops and customers.Timestamps:00:00 Preserving the Legacy & Striving for Excellence00:33 Christmas Break & Personal Reflections02:21 Surviving Canadian Winters: Funny Stories03:30 Junior Tech Night: Growing the Next Generation04:48 New Stations & Engaging Kids in the Trades05:55 Making Electrical Training Fun for Kids07:19 Spotting Future Superstars at Tech Night09:03 Giveaway Stories: Toolkits, Nerf Guns & Kids Negotiations13:00 The Decline of Hands-on Skills & Why It Matters16:20 Trades Skills Shortages: Opportunities and Concerns18:41 The Role of AI: Is It Replacing Technicians?20:14 Shop Pricing, Value, and Why Craftsmen Stand Out27:04 OE vs. Aftermarket Parts: Quality and Supply Issues32:06 Parts Availability Crisis: ABS Modules & TipM Odds36:17 Aftermarket Solutions: Salvaging Unrepairable Cars42:08 TRP Parts: Challenges with Used Components46:32 The Hackers Behind Module Repairs: Sharing Knowledge51:11 True Value in the Repair Industry: Pricing Your Work54:39 Learning to Charge Appropriately for Your Service59:11 Side Work: Garage Repairs vs. Shop Experience1:01:46 Shop Insurance & Customer Protections1:03:17 Nuggets for Shop Owners: Value, Markup, & Relationships1:08:06 Building Value: Pickup, Washes, Roses & More1:11:42 Price vs. Craftsmanship: Which Arena Will You Play In?1:18:14 Goals for 2026 & Launching a Training Website1:20:11 Training Events: Vision, Asta, and Promotion Strategies1:29:22 Social Media's Role: Reaching the Next Wave of Techs1:33:20 Never Stop Learning: Lessons for Young and Veteran Techs1:34:57 Final Messages: Legacy, Responsibility, and Growth Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 206 employees busted, is he chicken sick and you're going on tour with meBecome a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 206 employees busted, is he chicken sick and you're going on tour with meBecome a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-like-it-s-live--4113802/support.

Send us a textThis is our final episode of 2025, and instead of predictions or tactics, we wanted to pause and reflect.We discuss what we've seen this year in the salon industry: the widening gap between growing and struggling businesses, the mindset shifts that set Tier-A salons apart, and why customer service, leadership, and long-term thinking matter more than ever.We share real stories from inside our salon, mentoring moments, client experiences, leadership decisions, and hard truths about where the industry is headed. We talk about gratitude, resilience, and why quitting too early often means missing the moment when things finally start to work.This episode is about perspective, patience, and staying human in an industry that sometimes forgets it's a service business.Your business should serve you, so that you can serve others. As we head into 2026, our message is simple: keep going.Key TakeawaysGratitude and consistency matter more than viral moments.Confidence is often the missing piece — not technical skill.Leadership includes teaching people how to succeed, not just telling them to try harder.Collaborative salons create better client experiences and stronger teams.The industry is splitting between businesses that evolve and businesses that blame.Customer service is becoming the ultimate competitive advantage.Short-term thinking destroys long-term opportunity.Grace builds loyalty faster than rigid policies.Leaders don't need all the answers — they need curiosity and resources.If you believe in what you're building, don't quit too early.Time Stamps00:00 — Welcome + final episode of 2025 01:00 — Todd's opening take: gratitude, not quitting too early 05:00 — Jen's opening take: leadership, confidence, and mentoring Piper 09:00 — Teaching confidence vs teaching technical skill 11:00 — Collaboration over scarcity with clients 14:00 — Industry reflection: struggling salons vs growing salons 17:00 — Customer service as the real differentiator 19:00 — The “artist over service” mindset problem 21:00 — Short-term thinking vs lifetime client value 24:00 — Grace, cancellation policies, and long-term loyalty 27:00 — Not needing all the answers as a leader 29:00 — Asking better questions, finding better resources 31:00 — What's coming to the podcast in 2026 33:00 — Final thoughts, gratitude, and closingLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

Phlorena recognized for outstanding customer care and commitment to women's health, offering incontinence products, skincare lines like Asterli, lymphatic drainage kits, and more — all widely available and HSA/FSA eligible. Phlorena City: San Jose Address: 401 Keyes St San Jose, CA Website: https://phlorena.com/

We are nothing without our customers which is why today on our mega pod we have gathered the best episodes on how to take care of them… before, during and after they do business with us.

It's moment you have been waiting for all year! From new forms of government, interesting case studies, and tales from local government leaders our episodes covered a wide array of all that goes into local government. To celebrate 2025 and look forward to 2026, the GovLove co-hosts teamed up to give out the most prestigious award in local government podcasting. Lauren, Dan, Meredith, and Ben each selected three of their favorite episodes to award a GovieLovie. Hosts: Lauren Palmer, Dan Bolin, Meredith Reynolds, & Ben Kittelson   The 2025 GovieLovies Lauren The Scenic Route to City Hall with Peggy Flynn, Petaluma, CA Leading ICMA and the Roots of Professional Government with Julia Novak, ICMA Sparks Pilot Program with Grace Hanne, Johnson County KS Dan Leadership and Change Management with Kelly McAdoo, Santa Barbara, CA Land Use Planning and Residential Segregation with Scott Markley, National Zoning Atlas Development and Customer Service with JC Hudgison, Tampa, FL Meredith Public Service and Responsive Government with Brooks Williams, Ferris, TX Staying Authentic with Aarón Zavala, Pleasanton, CA The Real Ice Town with Tim Blakeslee, Plymouth, WI Ben From the Fire House to the City Manager's Office with Bryan Dehner and Donna Lake Change Management and Implementing a New Form of Government with Michael Jordan, Portland, OR An ICMA Conference Recap, Leadership, Urban Revitalization, and Hot Wings - GovLove Island Pizza Mike Producer Pick Public Service and Responsive Government with Brooks Williams, Ferris, TX

Nutritionist Leyla Muedin details key aspects of supplement use and addresses frequently asked questions. Topics include the importance of targeted supplementation, the rationale behind personalized dosages, best practices for starting new supplements, and managing common issues like nausea and bright yellow urine. Leyla also explains why some supplements may cause gastrointestinal discomfort and provides guidance on how to adjust dosages for optimal results. Emphasis is placed on the benefits of pharmaceutical-grade supplements available on Fullscript and the necessity of regular blood tests to fine-tune supplementation.

This week on the Free Outside Podcast, I am joined by Jeff Eklund, an “ordinary Jeff” calling in from North Carolina who quickly proves he is anything but ordinary. We kick things off with a Jeff quiz show where every answer is a different Jeff, and it immediately derails into the best kind of chaos.Jeff shares his winding path into running, including randomly ripping a 3:16 at Chicago in his 40s, qualifying for Boston (and skipping it because life happened), then stepping away before coming back strong after knee replacements. He talks about what it felt like to start running again, why he refuses to accept “don't run” as a life sentence, and his current mission to break two hours in the half marathon while stalking the competition on Strava like a proper veteran.Then we shift into the second life arc, Jeff and his wife selling basically everything during COVID, moving into a 27-foot Airstream, and traveling to 47 states. We talk minimalism, Facebook Marketplace hustle, getting “pulled around” the country by life, and the underrated places that surprised him most, from Rhode Island to Arizona to the hidden gems of Nebraska.Somewhere in the middle, Jeff goes full historian and takes us deep into his obsession with Theodore Roosevelt (the strenuous life, Rough Riders lore, the teddy bear origin story, and meeting a TR impersonator in North Dakota that turns into a legit hike). We also get a side quest on Fred Harvey restaurants, Harvey Girls, and old-school American road culture, plus a list of roadside oddities that feels like a hallucination timeline from mile 20 of a marathon.We wrap with a quick masterclass in sales (relationships, listening, and handling rejection), lessons Jeff wishes he knew when he was younger, and a perfect cherry on top story about Brooks customer service, a surprise signed Scott Jurek book, and the greatest accidental Instagram mix-up of all time.If you like running, reinvention, road trips, American history tangents, and a guest who can turn one question into six stories, this one is for you.Chapters00:00 The Jeff Quiz Show Begins04:52 Jeff Eklund's Journey into Running07:49 Overcoming Challenges and Finding Motivation10:50 The Impact of Family on Running13:45 Rediscovering the Love for Running16:42 Transitioning to Life in an Airstream19:28 Selling Everything and Embracing Minimalism22:23 Exploring the Open Road and Human Connection24:56 Theodore Roosevelt: A Personal Connection26:29 Meeting the Impersonator: A Unique Encounter28:47 The Legacy of Theodore Roosevelt30:23 The Teddy Bear Origin Story31:40 The Strenuous Life Philosophy33:40 Fred Harvey and the Railroad Era37:24 The Harvey Girls: Pioneers of the West39:07 Underrated States: Personal Reflections41:34 Hidden Gems in the Midwest45:20 Exploring Unique Destinations48:13 The Art of Selling50:29 Reflections on Youth and Education55:10 Customer Service and Personal Connections01:00:18 Celebrating Ordinary HeroesSubscribe to Substack: http://freeoutside.substack.comSupport this content on patreon: HTTP://patreon.com/freeoutsideBuy my book "Free Outside" on Amazon: https://amzn.to/39LpoSFEmail me to buy a signed copy of my book, "Free Outside" at jeff@freeoutside.comWatch the movie about setting the record on the Colorado Trail: https://tubitv.com/movies/100019916/free-outsideWebsite: www.Freeoutside.comInstagram: thefreeoutsidefacebook: www.facebook.com/freeoutside

SummaryIn this conversation, Dr. Chris L. Brown and Shep Hyken explore the evolution of customer service, emphasizing the importance of understanding customer expectations, building trust, and creating emotional connections. They discuss the need for a customer-centric culture, the adaptability of employees, and the balance between employee and customer focus. The conversation highlights the significance of consistency in service, measuring ROI in customer experience, and the philosophy that customer service is a holistic approach rather than just a department.TakeawaysCustomer service has evolved, but the core principles remain the same.Customers compare service experiences to the best they've ever had.Trust is a critical component in customer relationships.Emotional connections lead to customer loyalty.A strong customer-centric culture is essential for success.Adaptability in employees is key to enhancing customer experience.Both employee and customer focus are important for business success.Engaged employees contribute significantly to positive customer experiences.Consistency in service delivery is crucial for customer satisfaction.Measuring ROI in customer experience can demonstrate its value to the business.Sound bites"You can't out-decorate poor customer service.""Consistency is amazement.""Focus on the culture first."Chapters00:00 Introduction to Customer Service Evolution01:56 The Unchanging Nature of Customer Service04:36 Understanding Customer Expectations08:32 The Disconnect in Customer Trust09:05 The Role of Customer Experience in Business13:26 Customer Service vs. Customer Culture17:30 Engaging Different Personalities in Customer Service21:21 Balancing Customer and Employee Focus22:15 The Employee Golden Rule23:53 Creating a Positive Work Environment24:21 The Power of Gratification in Customer Experience26:11 The Importance of Employee Engagement26:56 Balancing Product Quality and Customer Experience29:05 Measuring Customer Satisfaction and ROI32:20 The Value of Customer Loyalty34:32 The Importance of Consistency in Customer Experience35:17 Convenience vs. Amazing Experiences38:59 Key Takeaways for Improving Customer Experience41:44 My reflections and 5 Key Things to Remember from the conversation

In this episode of The Jason Cavness Experience, Jason sits down with Scott Strong, founder of Strong Fiber Systems, to talk about building a service-first business in the telecom industry and why sales discipline and customer service still matter in a world obsessed with automation. Scott shares his journey into entrepreneurship, how he built Strong Fiber Systems by focusing on relationships and trust, and why doing the unscalable work, personal outreach, follow-ups, and real conversations creates a lasting competitive advantage. He explains the difference between motivation and discipline in sales, how strong habits outperform hype, and why customer service is becoming a lost art.  The conversation also covers leadership, networking without forcing outcomes, using AI without losing the human element, and what it really takes to build a business you can stand behind long term. This episode is packed with practical insight for founders, operators, and sales leaders building service-based companies. Topics Discussed • Scott's path into telecom and entrepreneurship • Building Strong Fiber Systems from the ground up • Sales discipline vs motivation • Why doing the unscalable work still wins • Customer service as a true differentiator • Picking up the phone instead of hiding behind email • Using AI to support sales without removing humanity • Networking with authenticity • Leadership, habits, and long-term thinking Support CavnessHR CavnessHR is building an AI-native HR system for small businesses with 49 or fewer employees  combining automation with a dedicated HR Business Partner.  Invest on Wefunder https://wefunder.com/cavnesshr Download 7 free eBooks https://www.buildcavnesshr.com/ebooks Join the Builders Club https://www.buildcavnesshr.com/ Connect with Scott Strong LinkedIn: https://www.linkedin.com/in/scott-strong-entrepreneurship/ Company: https://strongfibersystems.com/ Phone: (888) 601-0123 Connect with Jason Cavness LinkedIn: https://www.linkedin.com/in/jasoncavness  TikTok: https://www.tiktok.com/@jasoncavness Podcast: https://www.thejasoncavnessexperience.com  

Welcome to Day 23 of the 24 Days of Dillos Disney Reviews! On this episode, Jen and Frank are doing a bit of a potpourri of reviews! From Ale and Compass with friends to Disney's Customer Service and a few things in between, they're nearing the end and covering it all! ***

https://bit.ly/meetwithAPP

This isn’t a regular episode—it’s a heartfelt thank you from Stacey to YOU. As we wrap up 2025 and head into a well-earned break, Stacey jumps in with a quick message of love, gratitude, and encouragement. Because running your own business is bold. Investing in your growth is brave. And you deserve a moment to pause, reflect, and celebrate how far you’ve come. Inside this short and sweet episode: ✨ A huge thank you for being part of our podcast, coaching, and event community✨ A reminder to stop, breathe, and give yourself credit for all you’ve created this year✨ Reflection prompts to help you wrap 2025 and dream boldly for 2026✨ A gentle nudge to rest, delegate, and not try to do it all (yes, even during the holidays) Stacey also shares her love and appreciation for everyone who showed up this year—at Summit, the Roar Awards, ADEAs, in coaching, or right here on the podcast. You are what makes this community so special.

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREWanna go to Tekmetric's first ever industry training event Tektonic? Register HEREIn this episode, Jeff Compton sits down with the one... the only.... Eric the Car Guy! His YouTube Channel has impacted millions of technicians over the years and one of those was the host of this podcast...Jeff. Today, they talk about Eric's story from dealership technician to YouTuber, highlighting the setbacks that shaped his career and his drive to empower others. They also discuss the challenges facing today's automotive industry, including the need for mentorship and apprenticeship programs, common misconceptions about flat rate pay, and the importance of valuing technicians as professionals. Timestamps: 00:00 Introduction – Eric's Early Shop Life & Pay Structures02:05 Flat Rate, Shop Culture, and Getting Fired07:36 The Legend Coupe Story & Being Let Go Over $90013:00 Teaching Himself Video and Moving into YouTube19:37 Giving Away the “Secrets” & Empowering Customers24:13 Burnout, Losing the Shop, and Starting Over33:35 Dealing with Haters & The Power of the Audience39:18 Building a Community & Inspiring the Next Generation46:05 Apprenticeships, Mentorship, and Industry Change54:10 The Problem with Flat Rate Pay & Technician Expectations1:02:30 Self-Taught vs. Formal Mentorship in Automotive1:10:03 What's Next for Eric The Car Guy? Future Content & Inspiration1:15:54 Final Reflections and Advice for Aspiring Techs Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Full Episode 12-22-25 - In this episode, we continue the ritualistic humiliation of Dave. Also, AI music.

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 205 THC infused liquids, celebrating 5 years and con con everybody's a con. Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 205 THC infused liquids, celebrating 5 years and con con everybody's a con. Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-like-it-s-live--4113802/support.

Tyson comes up with another topic!!

To be a modern consumer is to experience poor customer service at some point in your life. The kind of service that has you in a fever dream of pressing “1” for “representative,” getting your call dropped, calling back again, and then asking to speak to a manager who can't solve your problem. Experts call this kind of service “sludge,” an administrative morass meant to deter, not help, consumers. And for some businesses, it's a feature not a bug. We listen back to our conversation with journalist Chris Colin about the practice and hear from you: what's your sludge story? Guests: Chris Colin, journalist, The Atlantic Learn more about your ad choices. Visit megaphone.fm/adchoices

Seasons Greetings! Happy Holidays! This has been a wonderful year in many ways, but it has also been a year of tremendous lost to myself and many who knew Judy Perry Daley. Judy was the first female manager in operations at Walt Disney World, and had a tremendous work experience, hosting presidents and princesses, rock stars and movie stars. She truly was one of the most remarkable leaders of Walt Disney World. Together my friend Joseph Gardner, and my long time friend and my business partner Mark David Jones meet with Danni Mikler, who was Judi's best friend at Walt Disney World. She shares her journey with Judi, where you will learn more of Guest Relations in those early days, talks of managing Candlelight Processional, and of the challenges of opening Epcot with Dick Nunis. Did you know there was no centralized reservation, World-Key system in the first months of Epcot? How about the Epcot circus or President Reagan's Inaugural Parade through World Showcase? We talk about all of these crazy events and Judi's leadership in it. I then conclude by sharing the remarks I made at her life celebration service. Judy was truly one of the best leaders at Walt Disney World, was a dear friend and mentor, and I promise this is one of the most important podcasts I have ever shared. Join us as we share the life of Judy Perry Daley: Walt Disney World's VIP. As this is a special podcast, please visit the show notes below for announcements and other promotional mentions. I want to focus simply on this podcast. And please understand that much of this is recorded at Steakhouse 71--in fact we closed out their lunch service. So despite using some good mikes there was more banter nearby than I had hoped. And please understand that this is one of my longest podcasts, but I felt that it should be as one whole. Without further ado, allow me to turn the mike largely over to Danni Mikler, who'll share some details of her career as they intertwined with her long-time friendship with Judi. ________________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

Matthew Nikravesh, CEO and co-founder of Solarus Technologies, discussed the evolution of managed services in response to the increasing demand for cloud solutions, particularly Azure, during the pandemic. Solaris Technologies, founded in 2012, focuses on providing managed services primarily to nonprofits and small to mid-sized businesses. The company has implemented an automated cloud management platform in partnership with Nerdio, which has enabled them to efficiently deploy Azure Virtual Desktops and streamline support processes for their engineers.The conversation highlighted the importance of automation in reducing operational inefficiencies. Solarus Technologies has integrated automation tools, such as PIA, to manage user onboarding and ticket dispatching, achieving a 35% automation rate for incoming tickets. However, Nikravesh acknowledged that the journey toward effective automation is iterative, requiring ongoing adjustments to improve performance. The company has also seen significant benefits from automating user onboarding processes, which have reduced the back-and-forth communication typically associated with new hires.Nikravesh also addressed the challenges faced by nonprofits in adopting AI technologies, noting that many organizations struggle with data readiness and security. To assist clients in overcoming these hurdles, Solarus Technologies collaborates with an AI consultant to conduct readiness assessments, ensuring that clients can effectively leverage AI tools when they are prepared. This proactive approach aims to help nonprofits focus on their missions rather than IT concerns.For MSPs and IT service leaders, the discussion underscores the necessity of evaluating tool stacks and vendor partnerships strategically. Nikravesh emphasized the importance of smart revenue growth, advising MSPs to assess their client relationships and eliminate those that do not contribute positively to their bottom line. As the industry continues to evolve, the integration of cloud services and AI will remain critical topics for MSPs, necessitating a focus on delivering value while managing operational complexities.

In this episode, we sit down with Sebastien Scemla, a Florida-licensed real estate broker and developer who runs a family fund focused on income-producing real estate across Miami. A Miami native and early investor in neighborhoods like the Design District, Little River, Wynwood, and North Miami, Sebastien shares how he identifies emerging markets before the mainstream catches on.As the founder of Omega Real Estate Management Group, Sebastien has brokered and sponsored over $300M in commercial real estate, assembled key properties prior to major value spikes, and played a pivotal role in the redevelopment of Downtown North Miami, including the vision behind The Gardens District.We dive into his long-term approach to market analysis, negotiation, public incentives, and urban redevelopment, as well as his philosophy on community impact, live-work-play developments, and building lasting value through real estate.

#317. Christmas is about a week out and we're so ready and living in the moment. Our kids are winding down school and Kory and his wife are looking to invest in the cookie business. White elephants are alive and well and the laundromat is looking better than ever! There's a lot to love.  And then there's the delivery companies and the customer service of online retailers who perhaps shouldn't be in the business. Oh What Fun. But at least our streaming discussion is right on time. We've said it once, we'll say it again, Hawkeye is a Christmas movie and you should watch it among your seasonal rotation. Do that, report back to us via the LinkTree, and until next time, be jolly to each other.FTM Merch! - https://www.teepublic.com/user/fromthemiddleLinkTree - https://linktr.ee/fromthemidpodVOICE MAIL! Comment, ask a question, suggest topics - (614) 383-8412Artius Man - https://artiusman.com use discount code "themiddle"

Have you ever wondered why customer service feels more frustrating lately? Are chatbots making things easier or harder for your clients? What would happen if you walked in your customers' shoes and really asked: “Would I want to be treated this way?” In this episode, I share personal stories of surprising fees, AI mishaps, and inconsistent policies, all with the goal to help you spot the friction points in your business and turn them into opportunities to stand out.Listen to this new 10-minute episode for simple changes you can make today to reduce customer friction, improve service, and create happier clients.If you have any questions about anything in this, or any of my podcasts, or have a suggestion for a topic or guest, please reach out directly to me at Alan@WeddingBusinessSolutions.com or visit my website Podcast.AlanBerg.com Please be sure to subscribe to this podcast and leave a review (thanks, it really does make a difference). If you want to get notifications of new episodes and upcoming workshops and webinars, you can sign up at www.ConnectWithAlanBerg.com  View the full transcript on Alan's site: https://alanberg.com/blog/Have you ever wondered... "What would Alan say or do about this?" - well, now you can ask my AI Alter-Ego "Ask Alan Anything" the things you'd ask the real Alan, any time of the day or night. And as a listener of this podcast, you'll save 50%, so starting at only $10 per month you can "Ask Alan Anything"!Go to www.WhatWouldAlanSay.com and use the 50% off coupon code - podcast - to start asking Alan anything today. I'm Alan Berg. Thanks for listening. If you have any questions about this or if you'd like to suggest other topics for "The Wedding Business Solutions Podcast" please let me know. My email is Alan@WeddingBusinessSolutions.com. Look forward to seeing you on the next episode. Thanks. Listen to this and all episodes on Apple Podcast, YouTube or your favorite app/site: Apple Podcast: http://bit.ly/weddingbusinesssolutions YouTube: www.WeddingBusinessSolutionsPodcast.tv Spotify: https://spoti.fi/3sGsuB8 Stitcher: http://bit.ly/wbsstitcher Google Podcast: http://bit.ly/wbsgoogle iHeart Radio: https://ihr.fm/31C9Mic Pandora: http://bit.ly/wbspandora ©2025 Wedding Business Solutions LLC & AlanBerg.com

Bright Suns! Throughout this year we have celebrated Disneyland's 70th Anniversary by looking at the nine lands of the park. And as the celebration continues in Anaheim, we continue our celebration here on Disney Insights. Today we look at Star Wars Galaxy's Edge. This is perfect because this land especially references the last three film series in the larger trilogy. This week Star Wars: The Force Awakens came out ten years ago into the movie theaters. So much of that film and the two others that fall after it tie into the Black Spire Outpost of Star Wars Galaxy's Edge. We're going to relive the opening of this themed land at Disneyland, talk about the similarities and differences to its twin at Disney's Hollywood Studios, and then share with you my top 7 Easter egg-style references to Star Wars within this land. Join us as we celebrate Star Wars Galaxy's Edge on Disneyland's 70th anniversary. _______________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

In this episode of Inside The Wolf's Den, hosts Shawn and Joni Wolfswinkel sit down with John DiJulius, the President and Chief Revolution Officer of The DiJulius Group, a renowned authority on customer experience. A celebrated author, podcaster, and entrepreneur, John shares his relentless pursuit of hospitality excellence and how his proprietary X-Commandment methodology can systematize service across any industry. His ideas are known for being brilliantly simple, instantly actionable, and world-class in their impact. Shawn and Joni guide a candid conversation that unpacks John's origin story and relentless vision: a culture-first approach where “Great customer experiences start with a great internal culture.” They explore how a strong internal culture becomes the operating system for extraordinary customer experiences, and they unpack what constitutes a genuine “wow” moment. The discussion then pivots to The Customer Experience Playbook, emphasizing the powerful link between employee experience and customer outcomes: “Treat your people well and your customers will feel it.” Listeners will hear concrete examples of how investing in people yields measurable results in hospitality, as well as practical diagnostics for identifying the most important customer experience levers in today's landscape. Whether you're leading a team, launching a customer-centric business, or simply obsessed with elevating everyday service, this episode delivers clear, repeatable insights designed to disrupt complacency and spark innovative thinking about what's possible in customer experience. The DiJulius Group Website Link: https://thedijuliusgroup.com Facebook Link: https://www.facebook.com/JohnDiJulius Instagram Link: https://www.instagram.com/johnrobertdijulius/?hl=en Email Link: info@thedijuliusgroup.com YouTube Link: https://youtu.be/lu3vY_fLbAE

S5:E37 Small business owners: your phone experience is part of your brand. In this episode, Jessica Volker (Business Development Director at Responsive Answering Service) sits down with Dr. LL and breaks down why "scripted and offshore" support is driving customers crazy. She shares how human-first answering, smart automation, and better processes can protect your reputation and capture more leads. Top takeaways and timestamps: ⏱️3:56 — Why overly scripted customer service destroys trust (and how to sound human again) ⏱️5:36 — The answering service evolution: from "take a message" to virtual receptionist + CRM/EHR updates  ⏱️7:28 — AI in customer service: where it helps (wrap-up tasks) and where humans still win ⏱️12:33 — Work-life reality: how flexibility creates better employees (and better outcomes) ⏱️20:53 — What's coming in 2026: expanded omnichannel support (social, email, text, scheduling, integrations) Follow us on social media: YouTube: https://www.youtube.com/@Midlifesuccess Instagram: https://instagram.com/steerus Facebook: https://facebook.com/steerus LinkedIn: https://www.linkedin.com/company/steerus TikTok: http://tiktok.com/@steerus   #SmallBusiness #Entrepreneur #CustomerService #CustomerExperience #AnsweringService #smallbizstories

What has been your overall customer service experience with various companies or organizations as of late? Do you feel like you’re stuck spending way too much time trying to resolve an issue that shouldn’t take as long as it does? Amas Tenumah, MBA, author of the new book, HOLD: The Suffering Economy of Customer Service joined us to discuss customer service failures, the real reasons behind long hold times, dead-end chatbots, disempowered agents, and why it's all designed NOT to solve your problems. Amas took listeners’ calls about customer service questions and stories!See omnystudio.com/listener for privacy information.

S5:E37 Small business owners: your phone experience is part of your brand. In this episode, Jessica Volker (Business Development Director at Responsive Answering Service) sits down with Dr. LL and breaks down why "scripted and offshore" support is driving customers crazy. She shares how human-first answering, smart automation, and better processes can protect your reputation and capture more leads. Top takeaways and timestamps: ⏱️3:56 — Why overly scripted customer service destroys trust (and how to sound human again) ⏱️5:36 — The answering service evolution: from "take a message" to virtual receptionist + CRM/EHR updates  ⏱️7:28 — AI in customer service: where it helps (wrap-up tasks) and where humans still win ⏱️12:33 — Work-life reality: how flexibility creates better employees (and better outcomes) ⏱️20:53 — What's coming in 2026: expanded omnichannel support (social, email, text, scheduling, integrations) Follow us on social media: YouTube: https://www.youtube.com/@Midlifesuccess Instagram: https://instagram.com/steerus Facebook: https://facebook.com/steerus LinkedIn: https://www.linkedin.com/company/steerus TikTok: http://tiktok.com/@steerus   #SmallBusiness #Entrepreneur #CustomerService #CustomerExperience #AnsweringService #smallbizstories

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 204 Back to school grocery shopping, the con artist wins again and gluten free chicken.Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 204 Back to school grocery shopping, the con artist wins again and gluten free chicken.Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-like-it-s-live--4113802/support.

Welcome to Talkin' Shop Episode 229 with Brandon Bombardo and Nick Peterson! Today we're diving deep into the #1 thing that matters more than marketing, automation, or even price: Customer Service – and why manufacturing in-house (instead of outsourcing or importing) gives your customers a dramatically better experience. Most shop owners think customer service starts when the phone rings. Wrong. It actually starts the moment you decide WHO builds your product. In this episode we break down: How in-house manufacturing gives you total control over quality, lead times, and accountability Why outsourcing breaks the feedback loop and leaves customers frustrated Real-world stories: 5-day freight-damage turnaround vs. months of waiting on import parts The hidden costs of "cheaper" overseas products (downtime, lost loyalty, damaged reputation) How bringing production in-house skyrockets long-term profit, customization, and customer loyalty Whether you're a cabinet shop, sign maker, metal fabricator, or any small-to-medium manufacturer, this episode will change how you think about outsourcing forever. Timestamps 00:00 - Intro & Fantasy Football Banter 06:20 - Why Customer Service  Marketing, Automation, or Price 18:04 - Customer Service Starts the Day You Decide Who Builds Your Product 22:16 - How Outsourcing Breaks the Feedback Loop 25:43 - Real Story: 5-Day Freight Damage Turnaround (In-House Wins) 29:24 - Vertical Integration = Faster Support & Better Training 32:05 - Higher Margins & True Customization with In-House 38:20 - Support Speed, Parts Availability, and Customer Confidence 40:11 - In-House Isn't Just Operations – It's a Customer Service Philosophy 46:57 - Final Motivation & 2026 Challenge

Hey CX Nation,In this week's episode of The CXChronicles Podcast #274, we welcomed Dave Rennyson, President & CEO at SuccessKPI based in the Washington, DC area. SuccessKPI is an on-demand insight and action platform that removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer service.SuccessKPI is trusted by some of the world's largest government, BPO, financial, healthcare, and technology contact centers in the United States, Europe, and Latin America.In this episode, Dave and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team think through on a daily basis to build world class customer experiences.**Episode #274 Highlight Reel:**1. Why the best organizations & teams invest in constant training efforts 2. How music and business are wildly similar 3. Leveraging & investing in AI over the next 1,000 days 4. Understanding the power of your data architecture  5. Tomorrow's leading tech-companies will bring solutions, not headaches Click here to learn more about Dave RennysonClick here to learn more about SuccessKPIHuge thanks to Dave for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & contact center space into the future. For all of our Apple & Spotify podcast listener friends, make sure you are following CXC & please leave a 5 star review so we can find new members of the "CX Nation". You know what would be even better?Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders!Want to see how your customer experience compares to the world's top-performing customer focused companies? Check out the CXC Healthzone, an intelligence platform that shares benchmarks & insights for how companies across the world are tackling The Four CX Pillars: Team, Tools, Process & Feedback & how they are building an AI-powered foundation for the future. Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

Episode 312: Lori and Vonda lean into the chaos of the holiday season and tackle a topic every florist can relate to, what your customer service voice needs to say vs. what you wish you could say.From last-minute delivery requests to “I don't care, you decide” customers who definitely care, they share laugh-out-loud moments from the flower shop—and the thoughts that stay safely inside our heads. Along the way, they talk through simple, real-world ways to handle busy holiday calls with confidence, warmth, and leadership, even when you're tired and running on caffeine.This episode is equal parts humor and helpful reminders about setting expectations, offering clear options, staying upbeat on the phone, and finding small ways to create memorable moments for your customers—especially during the busiest time of year.If you've ever hung up the phone and thought, “If only I could say what I was really thinking,” this one's for you.Sponsored by: Flower CliqueFlower Clique Prep SchoolReal Life Retail Florist

https://bit.ly/APP-Website☎️ Your words matter — but your tone matters even more! In this Ridiculously Amazing Insurance Agent Podcast episode, Kelly Donahue-Piro dives deep into the power of tone vs. words in customer service and how it can make or break your client relationships. Discover why the way you say something is often more impactful than what you say — especially when serving your insurance clients.

Your culture isn’t just a poster on the wall—it’s your most powerful tool for attracting the right people, making confident decisions, and building a business that lasts. In this episode, Stacey continues the Community Capital series by exploring the power of identifying, communicating, and living your core values. From improving staff retention to making tough calls with clarity and confidence, she shares how culture can be your ultimate competitive advantage. You’ll learn: ✨ How aligning on values can reduce staff turnover by up to 28%✨ The difference between having values written down vs. lived out✨ Why empowering your team (even when it’s messy) leads to growth✨ How culture clarity simplifies decision-making, hiring, and customer alignment✨ Real-life examples of values-based leadership in action at Port Macquarie Performing Arts Plus, Stacey shares why giving your team ownership of your culture is just as important as creating it—and how doing so transforms jobs into careers with purpose.

AI is saving contact centers time, but is it actually making life better for agents? In this episode of Working Smarter, Dave Hoekstra chats with Steve Morrell from ContactBabel about new research into agent burnout, the evolving role of the agent, and what really happens when productivity goes up but KPIs don't change. From AI-powered self-service and agent assist to analytics that tell us why customers are calling, they explore whether time saved is being reinvested wisely, or quietly driving new pressures. The conversation also digs into manager empathy, agent empowerment, and why up to 25% of call time is still spent hunting for information, proving that the data is there, but we may be asking the wrong questions.

Relationships are your savings account. In this Stay Paid interview, we chat with Rei Mesa, President & CEO of Berkshire Hathaway HomeServices Florida Realty. Rei shares the leadership principles, customer service philosophy, and relationship mindset that built one of Florida's most respected brokerages. He explains why agents must work with a cadence of accountability, how full-service real estate creates customer loyalty, and why relationships are your greatest long-term asset. You'll hear about: ·      Rei's origin: from college student helping at open houses to Rookie of the Year ·      How relationships became his "savings account" philosophy ·      Why customer experience beats technology & AI every time ·      The 600-person wedding analogy for sphere of influence ·      Rei's advice to his younger self: buy real estate and lead with courage, strength, humility, and gratitude Rei also shares what agents must do in 2026 to win more business despite a shrinking "pie." If you want to grow like a true leader, this episode is packed with wisdom.

On today's P1 Podcast, Eddie told us about a rough experience he had over the weekend with someone in customer service that not only couldn't spell his name correctly but also dampened the Christmas spirit

Chris Gilbert intrinsically believes that when residents feel seen, heard, and cared for, they become more supportive and trusting of their government.  He argues that "customer service" is the transactional act of doing what needs to be done for the customer. However, municipal hospitality is centered around how you make residents feel during and after the delivery of services to them. The Springfield Township administrator launched Municipal Hospitality Advisors after a fateful celebratory birthday dinner with his wife whereupon he was blown away by the actions of the restaurant owner. That experience and the general approach of the hospitality industry towards providing value and memorable experiences to their guests formed the foundation for Gilbert's trainings. SHOW NOTES: Chris Gilbert's LinkedIn Profile and website: https://www.municipalhospitality.com/ To learn more about Sam Toles' social media training for elected officials, go to: https://civisocial.com/aame AAME MEMBERSHIP: To join the American Association of Municipal Executives (AAME), sign up at this link: https://community.aame.org/ AAME JOB BOARD: The AAME has a free job board exclusively focused on executive and senior level local government recruitments. To post a job, go to: https://jobs.aame.org/ SUPPORT THE PODCAST: Subscribe to my FREE weekly newsletter hosted on LinkedIn. It is called the "City Manager News & Job Board" newsletter and can be found here: https://www.linkedin.com/newsletters/city-manager-rtrs-job-board-7164683251112992768/ If you would like to support the podcast by making a donation, please use the "Buy Me A Coffee" link. Please rate and review the podcast on Apple or your preferred platform if you enjoy the show. It helps tremendously. But more importantly, refer your friends and peers to podcast through personal conversations and posts on your social media platforms. Joe Turner's LinkedIn Page Note: Page may contain affiliate links. As an Amazon Associate I earn from qualifying purchases.

Silver is flashing every warning sign in the global financial system! 
In only the last 30 days we've seen: