Podcasts about Customer service

“For faster service, try our customer service portal.” Big Tech's AI rush is the next step in stripping humanity from customer service – promising speed and efficiency. But the data shows something darker: collapsing trust, rising customer rage, and dehumanized systems people can't escape. In this episode of The Deep, Erika breaks down why we all hate AI customer service, who benefits, and why monopolies are betting you have nowhere else to go.Timestamps:0:00 - Intro: Customer service is broken2:33 - Why is customer service worse than ever?5:19 - Corporations sacrifice human touch for scalability 8:43 - A race to the bottom10:03 - Surveys show customers despise AI support12:06 - The psychology behind why customers hate it14:48 - Conclusion: Resisting fatalismSubscribe to the LOOPcast on YouTube: https://www.youtube.com/@theLOOPcastSources:Banks, Alex (@alexbanks). “Note on AI and Attention.” Alex Banks (Substack), June 2, 2025. Accessed January 5, 2026. https://substack.com/@alexbanks/note/c-192787692?utm_source=notes-share-action&r=1htswx.Customer Experience Dive. “Klarna Reinvests in Human Talent for Customer Service as AI Chatbot Use Grows.” Customer Experience Dive, April 15, 2025. Accessed January 5, 2026. https://www.customerexperiencedive.com/news/klarna-reinvests-human-talent-customer-service-AI-chatbot/747586/.HBR Editors. “Fixing Chatbots Requires Psychology, Not Technology.” Harvard Business Review, May 2025. Accessed January 5, 2026. https://hbr.org/2025/05/fixing-chatbots-requires-psychology-not-technology.StoryBoard18 Staff. “Human Touch Trumps AI: 88% of Consumers Prefer Human Agents for Customer Service.” StoryBoard18, October 22, 2025. Accessed January 5, 2026. https://www.storyboard18.com/digital/human-touch-trumps-ai-88-consumers-prefer-human-agents-for-customer-service-78916.htm.The Agent Architect (@theagentarchitect). “AI Customer Service Con: Customer Abandonment.” The Agent Architect (Substack), November 11, 2025. Accessed January 5, 2026. https://theagentarchitect.substack.com/p/ai-customer-service-con-customer-abandonment.Unknown Author. “Title Not Provided.” Substack, (p-171273784), 2025. Accessed January 5, 2026. https://substack.com/home/post/p-171273784.

Extinction is coming fast for Dinoland, so many areas have closed and the remainder will come to an end quickly. We bid our final adieu by digging for lessons to be learned from this corner of Disney's Animal Kingdom park. They serve to help us understand what worked and didn't work not just in this land, but for people trying to perhaps not build a theme park, but build organizations and take them to the next level. We may not be going back to the Cretaceous period, but we are considering how this land became what it became. And we are looking at some very intricate details that shape our understanding of how life must have been here in Diggs County. Join us as we go digging' for Insights at Dinoland. ________________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. NOTE: The five stories shared today are on Disney Insights YouTube Page! DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

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In this episode of Eye on AI, Craig Smith sits down with Jarrod Johnson, Chief Customer Officer at TaskUs, to unpack how agentic AI is changing customer service from conversations to real action.    They explore what agentic AI actually is, why chatbots were only the first step, and how enterprises are deploying AI systems that resolve issues, execute tasks, and work alongside human teams at scale.    The conversation covers real-world use cases, the economics of AI-driven support, why many enterprise AI pilots fail, and how human roles evolve when AI takes on routine work.    A grounded look at where customer experience, enterprise AI, and the future of support are heading. Stay Updated: Craig Smith on X: https://x.com/craigssEye on A.I. on X: https://x.com/EyeOn_AI   (00:00) Jarrod Johnson and the Evolution of TaskUs (03:58) Why AI Became Core to Customer Service (06:07) Humans, AI, and the New Support Model (07:16) What Agentic AI Actually Is (11:38) TaskUs as an AI Systems Integrator (14:59) How Agentic AI Resolves Customer Issues (19:52) Workforce Impact and the Human Role (23:26) Why Most Enterprise AI Pilots Fail (30:32) Real Client Case Study: Healthcare Impact (36:34) Why Customer Service Still Feels Broken (38:49) The End of IVR Menus and Legacy Systems (42:25) AI Safety, Compliance, and Governance (49:38) Training Humans for AI and RLHF Work (54:34) The Future of Agentic AI in Enterprise  

Send us a textIn this episode of the Make Trades Great Again podcast, hosts Eric and Andy discuss the nuances of sourcing plumbing supplies, weighing the pros and cons of local suppliers versus online shopping. They delve into the importance of support and warranties when purchasing products, sharing personal experiences with manufacturers and the challenges of product issues. The conversation also touches on the impact of private equity in the plumbing industry and the future of local supply houses.Send us your feedback or topic ideas over on our social channels!Eric Aune @mechanicalhub Andy Mickelson @mick_plumbNewsletter sign up: https://bit.ly/MH_email

Shep Hyken's Latest Research and Insights on Customer Service and Experience  Shep discusses the five most important trends and predictions for 2026, what you should stop doing to create a better customer service experience, and a sneak peek at the findings from his latest customer service and experience research.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What are the top customer service trends that leaders can expect to see in 2026?  Why is it important for businesses to provide both AI-powered self-service options and live customer support?  How can companies build and maintain trust with their customers?  How can frontline employees be a valuable source of insight for customer experience improvements?  Why is ongoing customer service training important for employees, even after onboarding?  Top Takeaways:    Trust is the foundation of customer relationships. When customers don't believe that a business will keep its promises, they will move on to a brand that will. When a brand provides honest communication and consistent follow-through, they build confidence with its customers.   Personalized service is an expectation. Customers expect businesses to know who they are and remember their history, whether it's past purchases or previous conversations. When you use data to improve your customers' experience, like recommending better products or sending relevant messages, they feel treated as individuals rather than just transactions.   AI is becoming a normal part of customer service. Most customers expect self-service options to handle simple requests and get simple answers. But this doesn't mean that human agents are becoming obsolete. Customers still want to speak to live agents, especially when dealing with complicated or emotional issues. This is why companies need to encourage customers to use self-service tools while letting them know that they are welcome to call when they need to.  Companies should map out employee journeys just as they do with customers. Find what's frustrating, and make work smoother and easier. When employees are treated with care and respect and provided with the tools and training they need, they are more likely to create happy customers.  Training should not be limited to onboarding. It should be an ongoing process to keep customer service skills sharp and expand their capabilities. It can take the form of short reminders, weekly huddles, or sharing moments of magic with customers.   Consistency is more important than "wow" moments. Trying to go over the top every time isn't realistic or necessary. Predictable, reliable experiences are what makes customers feel safe and valued.  When customers know what to expect, it builds their confidence and makes them want to come back.  When a customer has a complaint or problem, it's not enough to just fix the issue. The goal is to restore confidence and make the customer want to do business with you again. Meet with your team, and ask why the problem happened. Then, find ways to prevent it in the future. Solve for the customer's feelings, not just the complaint itself.  Plus, Shep shares interesting stats from his latest customer service and experience research. What is more important to customers, service or price? What makes them trust a business more? What makes them come back again and again? Tune in!  Quote:   "Customers continue to be smarter than ever and with higher expectations about the experience that they receive from companies they do business with."    About:    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

An incredible story about a hotel lobby, hot apple cider, & a moment Andrew's family will remember forever. Programming Note: Nothing is changing with Andrew's weekly interview episodes. Andrew's interview episodes will continue to be in your podcast feed every Thursday morning. 

In this episode of Command Control Power, the hosts humorously discuss their tech-related frustrations and the nuances of tech support. They struggle with audio issues at the beginning, but then delve into the timing issues with Apple's OS updates and deferrals, highlighting the challenges of managing these updates for clients. There's a light-hearted recount of personal tech issues, such as using HomePods and streaming music services. They also share the complexities of dealing with ISPs, particularly with switching providers and maintaining service quality. The episode concludes with a quirky story about a tech support session interrupted by a client's unexpected firing.   00:00 Introduction and Banter 01:12 Technical Difficulties and Setup 06:17 ISP Experiences and Switching to Frontier 08:07 Nostalgia and Local References 11:57 Dealing with ISPs and Customer Service 19:46 Frontier Fiber and Recommendations 23:05 Awkward Client Interaction 24:47 Tahoe Deferrals Explained 26:15 Apple's 90-Day Update Policy 29:04 Challenges with OS Updates 32:25 Client Management Strategies 36:49 The Frustrations of Tech Updates 50:45 Humorous Client Stories 52:20 Closing Remarks and Announcements

Ready to take your community connection to the next level? This episode is for you if you've got a bit more budget, a bit more bandwidth, and you're looking for bold ways to make a big impact. In this final instalment of the Turning Culture Into Capital series, Stacey explores the high-time, high-investment strategies that build lasting visibility, loyalty, and brand momentum. From gala dinners to major fundraisers and sponsorships, these ideas are all about turning generosity into genuine growth—for your business and your community. You’ll learn: ✨ Why big events can pay off in big ways—when they align with your values and capacity✨ Real-life stories of Stacey’s $25K fundraising journey (and the ribs, rugby, and face paint that made it magic)✨ How to choose causes that matter to your team and your customers✨ The value of sponsoring vs. hosting—and why both can elevate your brand✨ How to avoid burnout by finding the right rhythm and capacity for your business✨ Why strategic community investment isn’t a “nice to have”—it’s a powerful business driver

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 209 Government shutdown, bad mood syndrome and smell my vest…Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

This is a fun and informative AI based discussion of the post Customer Service or Lip Service.  Enjoy! Here is the link to the original post:  https://partnersinexcellenceblog.com/customer-service-or-lip-service/

Most customer experience goals are meaningless. In this episode, Bob Furniss and Amas Tenumah dismantle the way contact centers set annual CX metrics and explain why leaders keep optimizing numbers that customers neither notice nor value. Using insights from a John Goodman article on CX goal-setting, the conversation exposes the disconnect between executives, customers, and frontline teams—and why automation, deflection, and "respectable" percentage improvements often make service worse, not better. This episode is about shifting from internally convenient metrics to customer-impactful outcomes. What You'll Hear Why CX goals are often chosen because they sound reasonable, not because they solve customer problems How executives chase a single "magic number" instead of understanding service complexity The fundamental incentive gap between customers and senior leadership Why customers and frontline agents are aligned—but executives aren't How automation and bots optimize company metrics while frustrating customers Where AI actually helps: analyzing volume, root causes, and systemic friction Why average metrics (ASA, AHT) distort reality and reward the wrong behavior How poor goal-setting punishes leaders who successfully automate the "easy" work The risk of letting someone else define your goals if you don't take control A real-world example of automation done right—and how bad metrics mislabel it as failure Key Takeaways Vanity metrics don't fix customer experience Deflection and containment may look good internally while actively harming trust CX leaders must own the narrative or be trapped chasing numbers they don't believe in AI should surface customer pain, not just reduce contact volume Goals should reflect customer outcomes, not executive convenience Resources Mentioned John Goodman's article on CX goal-setting (referenced in discussion) HOLD: The Suffering Economy of Customer Service by Amas Tenumah Available on Amazon Signed copies at waitingforservice.com Who This Episode Is For Contact center and CX leaders setting 2026 goals Executives relying on NPS, ASA, AHT, or deflection as proxies for success Practitioners tired of fixing the wrong problems Anyone responsible for explaining service performance to leadership  

The Wall Street Journal this week published an article entitled, "The 3,000-Person Team Working in Secret to Create Disney Magic". This article written by Ben Fritz makes a number of claims about the challenges Walt Disney Imagineering has in being able to do massive projects on time, under budget and on benefit. We will share these claims and weave these insights with a book I use in my leadership programming--How Big Things Get Done: The Surprising Factors That Determine the Fate of Every Project. It becomes a sense by which we can better understand why Imagineering experiences the challenges it does. We'll look at Imagineering Leadership and CEO leadership, and how it has had a big impact on how the work gets done as Disney seeks to spend 60 billion within the next ten years. And already one Imagineer, Joe Rohde has weighed in on his comments. So joining us for Walt Disney Imagineering: The Secret to Being on Time Under Budget & On Benefit. ________________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

In this episode of The Trades Podcast, hosts Jeff and Danny welcome Kathy Denton from Berger Hardware, who shares her extensive experience in the door hardware industry. Kathy discusses her journey from being a client to working at Berger Hardware for over 32 years. She highlights the transition to their new location in Encinitas, the unique showroom experience, and the importance of building relationships with clients and contractors. Kathy also explains how they guide homeowners and contractors through the selection process, the impact of technology on hardware, and the value of their job walk services. The conversation emphasizes the commitment to customer service and the personal touch that sets Berger Hardware apart from larger retailers.The conversation explores how Berger Hardware balances tradition with innovation, stays responsive to contractor needs, and remains a trusted resource for builders, remodelers, and skilled trades professionals. Kathy also shares lessons on customer service, communication, and consistency that apply across every trade business.Resources and MentionsBerger Hardware Inc.https://www.bergerhardwareinc.comVISIT US: 579 Westlake St., Encinitas , CA 92024Get Directions SERVING AREA: Del Mar, CA 92014, La Mesa, CA, La Jolla, CA, San Diego, CA, Rancho Santa Fe, CA, and surrounding areasCONTACT US: (619) 268-1885BERGER HARDWARE INC. is a Proud Sponsor of The Trades Podcast! What You Will LearnWhy supplier relationships matter in the tradesHow product knowledge supports jobsite successThe role of customer service in construction supplyHow trust is built through consistency and reliabilityWhy hardware selection impacts project qualityHow Berger Hardware supports contractors every dayChapters00:00 Introduction to Berger Hardware and Kathy Denton02:51 Kathy's Journey with Berger Hardware05:34 Transitioning to the Encinitas Location08:43 The New Showroom Experience11:31 Building Relationships with Clients and Contractors14:21 Memorable Moments at Berger Hardware17:24 The Importance of Customer Service20:07 Navigating Client Needs and Choices23:00 Unique Design Choices in Hardware25:54 Problem Solving for Clients28:44 Crafting Unique Solutions for Home Design36:27 Embracing Technology in Home Security42:42 Understanding Security Features and Options47:37 The Importance of Job Walks in Remodeling54:21 Custom Solutions vs. Off-the-Shelf Products  About The Trades PodcastWebsitehttps://www.thetradespodcast.comHosted byJeff Mudd and Danny TorresThe Trades Podcast features real conversations with business owners, trades leaders, and industry innovators making an impact in the skilled trades community. Support the Trades MovementIf this episode inspires you, share it with someone in the trades or anyone thinking about starting a home-services business. Like, comment, and subscribe to help more people discover these conversations.

1. The Importance of Communication: During our discussion, we emphasize how critical it is for manufacturers to communicate recalls effectively. One listener from Kirksville, Missouri, shared their story about discovering a recall on their Triangle Tube Challenger, which they were never informed of. This raises concerns about the accountability of manufacturers in ensuring their customers are aware of potential hazards.2. Understanding the Triangle Tube Challenger: We delve into the specifics of the Triangle Tube Challenger and the issues that can arise with its hybrid heat exchanger design. Eric and Andy reflect on their own experiences with the unit, illustrating how a lack of awareness about recalls can lead to costly repairs and safety concerns for homeowners. The listener's $900 repair bill for parts due to a malfunctioning heat exchanger highlights the real financial implications of these issues.3. Navigating Warranty Issues: A significant part of the conversation centers around how contractors should handle warranty claims. Andy shares his approach of bypassing local sales chains when dealing with warranty issues, opting instead to communicate directly with manufacturers. This strategy can increase the chances of getting parts covered under warranty, a crucial tip for contractors managing similar situations.4. Checking for Recalls: As we discuss the process of checking for recalls, both Eric and Andy admit that they often rely on quick Google searches to find information. They acknowledge the importance of integrating recall checks into their regular service routines. Eric suggests creating a checklist for boiler servicing that includes a step for checking recalls, making it a standard part of their workflow.5. The Role of Manufacturers: The episode also touches on the role of manufacturers in ensuring product safety. We discuss how recalls can be categorized into voluntary and mandatory recalls and the importance of consumer safety organizations in monitoring these recalls. Understanding the government's role in product safety adds another layer to the conversation about consumer rights.Conclusion: In summary, staying informed about boiler recalls is essential for both contractors and homeowners. The story shared by our listener serves as a reminder of the potential dangers and financial burdens that can arise from overlooked safety notifications. By fostering better communication between manufacturers and consumers and incorporating recall checks into regular service routines, we can enhance safety in our homes. Key takeaways include the importance of being proactive about recalls, understanding warranty processes, and the responsibility manufacturers have in keeping their customers informed.Send us a textSend us your feedback or topic ideas over on our social channels!Eric Aune @mechanicalhub Andy Mickelson @mick_plumbNewsletter sign up: https://bit.ly/MH_email

Why Customer Experience Is Your Hidden Profit Center  Shep interviews Ty Givens, Founder of CX Collective. She talks about how contact centers can be transformed into growth engines by proactively addressing customer needs and empowering employees through training.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can frontline customer service representatives be empowered to act as the face of a brand?  How does training impact the effectiveness and efficiency of customer support teams?  What are the main benefits of proactive customer experience versus reactive customer service?  How can technology, such as AI, improve resolution times for common customer issues?  How can businesses educate customers to use digital support channels for faster issue resolution?  Top Takeaways:    Every employee interacting with a customer becomes the face of the company. Train employees on their role to represent and support the brand. When someone calls with a problem, regardless of who is at fault,  it is their responsibility to make things right and create a positive experience for the customer.   When you start using customer service as a listening tool, it stops being a cost and becomes a way to improve processes for employees and experiences for customers.   Feedback can be silent. Pay attention to what your customers are saying and what they are not saying. Sometimes, customers hint at underlying problems without saying it. Picking up on context and clues can help solve issues faster and even improve services in the future.   Customer service becomes proactive by paying attention to feedback and patterns that allow you can fix issues before the next customer gets upset. Pay attention to what features or products your customers love to use. Identify the features customers don't interact with so you can either improve them or focus your resources elsewhere.  A simple mistake, such as leaving an item out of an order, can lead to angry calls, extra costs to fix the problem, and even lost customers. Training employees to understand how their actions affect the entire customer journey helps reduce errors. Even small improvements can save costs and keep customers and employees happier.  Investing in your employees expands their capabilities in helping customers. Even thirty minutes spent learning a new skill or understanding a customer's needs, once every month or two, can save time and money in the long run.   Plus, Shep and Ty discuss more ways a call center can drive growth and revenue. Tune in!  Quote:   "In most companies, the customer service team is the only function that has direct, one-to-one conversations with customers. This makes them a powerful source of insight, not just from what customers say, but from what they don't say. Teach your team to actively listen, read between the lines, and recognize opportunities to improve the customer experience."  About:    Ty Givens is the founder of CX Collective. She helps leaders turn inefficient processes into reliable, human-centered systems that boost team productivity and customer loyalty.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

You don’t need a massive marketing budget or a whole team to make a meaningful impact in your community. You just need intention, alignment, and a few smart strategies. In this episode, Stacey continues the Turning Culture Into Capital series by breaking down low-budget, high-impact ways to get visible, build relationships, and contribute to your community—without burning yourself out (or breaking the bank). You’ll learn: ✨ The best low-budget, low-time ideas (hint: T-shirt sponsorships and raffle donations still go a long way)✨ Creative low-budget, high-time opportunities to grow your presence and influence—from joining a local board to hosting networking events✨ Why your contributions don’t always need to be flashy—they just need to be intentional✨ Real talk on choosing opportunities that align with your strengths (not your nightmares)✨ How awards, volunteering, and showing up locally can skyrocket your brand credibility Whether you’ve got $20 or two hours to spare, this episode will help you find a starting point that feels aligned and sustainable—so you can start building real community capital your way.

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 208 A grab bag of foolishness, stealing, lies and food tasting…Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

Comments? Feedback@SellSellSell.online or Facebook *** USPS Scan Refusals Again? *** Discontent over 13 January Promoted Listings Fee Change *** Piano Anyone? *** eBay Blankets Galore

Podcast Episode SE9-EP1

Send us a textOn this week's episode of Serving Sunday's, the pressure is on! Candace is officially starting her competition "cut," which means Dave has been demoted from gym partner to full-time chef. We kick things off debating the hilarious difference between men and women getting ready (5 minutes vs. 40 minutes?!) and give some major love to the sponsors fueling Candace's journey: Maxim Realty, Overtime Fitness, and Fancy Infusion.Then, we get into it. Candace goes off on a passionate rant about the lack of customer service in big box stores—is expecting a simple "hello" too much to ask? Dave shares a classic story about his dad, and the ultimate "I'll take my business elsewhere" move.Finally, we take a sharp turn into geopolitics, global protests, and the race for the Arctic, before asking the big questions: Is Elon Musk our only hope? And are rhinoceroses actually just fat unicorns?Support the showFollow us on social media: Dave Wheeler Candace Rae

Bashify founder Bre Giglio turned a party-planning side hustle into a $600,000 balloon brand by starting small and leaning into social content. In this interview, she shares how trust, transparency, and customer experience fueled Bashify's growth.For more on Bashify and show notes click here Subscribe and watch Shopify Masters on YouTube!Sign up for your FREE Shopify Trial here.

Craig Newmark is the founder of Craigslist and someone whose work has shaped the modern internet as we know it.Long before Craigslist became one of the most enduring, important, and frequented platforms on the web, long before the internet even connected all of us, Craig was a computer science student here in Cleveland at Case Western Reserve University — tinkering with early programming languages, studying neural networks and AI, and exploring the frontier of software engineering.The rest is history — an amazing history which we'll cover in our conversation today, how Craig became the accidental entrepreneur behind one of the most legendary companies of our time, and a driving force of the internet itself. Our conversation spans his path to Silicon Valley, the creation and stewardship of Craigslist, the moral compass that has guided his decision making along the way, his growth as an entrepreneur and leader, the implications and consequences of building one of the largest platforms of all time, and the work he's now doing to help meliorate the internet and country through his philanthropic initiatives with veterans, journalism, cybersecurity, and lots more.This was a truly special conversation, and I'm grateful to share it with you today — please enjoy this awesome discussion with Craig Newmark, the founder of Craigslist.00:00:00 Craig Newmark on Building Craigslist and the Early Internet00:03:52 From Case Western to Craigslist: Craig Newmark's Origin Story00:07:21 Why Craigslist Was an Accidental Startup, Not a Planned Company00:12:18 How Craigslist Helped Democratize the Internet for Everyday People00:15:28 The Birth of Craigslist: From Email List to Iconic Website00:18:31 Monetizing Craigslist Without Selling Out Users or Trust00:20:23 Turning Down Billions: Craig Newmark's Moral Compass at Craigslist00:23:39 Why Craigslist's Simple Design Beat Venture-Backed Competitors00:25:50 How Craigslist Survived While Startups Tried to Unbundle It00:30:22 What Craigslist Taught Craig Newmark About Human Behavior00:31:58 Balancing Crime Prevention and Civil Liberties on Craigslist00:36:00 Why Craigslist Became One of the Most Trusted Platforms Online00:41:12 The Craigslist Design Philosophy: Simple, Fast, and Human00:44:01 From Craigslist to Philanthropy: Craig Newmark's Next Chapter00:55:58 Craig Newmark's Advice for Founders-----LINKS:https://www.craigslist.org/https://craignewmarkphilanthropies.org/https://www.linkedin.com/in/craignewmark/https://pausetake9.org/-----SPONSOR:Roundstone InsuranceRoundstone Insurance is proud to sponsor Lay of The Land. Founder and CEO, Michael Schroeder, has committed full-year support for the podcast, recognizing its alignment with the company's passion for entrepreneurship, innovation, and community leadership.Headquartered in Rocky River, Ohio, Roundstone was founded in 2005 with a vision to deliver better healthcare outcomes at a more affordable cost. To bring that vision to life, the company pioneered the group medical captive model — a self-funded health insurance solution that provides small and mid-sized businesses with greater control and significant savings.Over the past two decades, Roundstone has grown rapidly, creating nearly 200 jobs in Northeast Ohio. The company works closely with employers and benefits advisors to navigate the complexities of commercial health insurance and build custom plans that prioritize employee well-being over shareholder returns. By focusing on aligned incentives and better health outcomes, Roundstone is helping businesses save thousands in Per Employee Per Year healthcare costs.Roundstone Insurance — Built for entrepreneurs. Backed by innovation. Committed to Cleveland.-----Stay up to date by signing up for Lay of The Land's weekly newsletter — sign up here.Connect with Jeffrey Stern on LinkedIn — https://www.linkedin.com/in/jeffreypstern/Follow Lay of The Land on X @podlayofthelandhttps://www.jeffreys.page/

Grow faster than 99% of Etsy shops

As we enter 2026 we continue our celebration of Disneyland's 70th anniversary with a look at Mickey's Toon Town. One of the newer places on the map, this little corner beyond Fantasyland is filled with whimsy and charm. We share with you how the concept came about, due in large part to three major influences of that time--Including Snoopy! We look at the original Toon Town and compare it to how it looks today, to include the addition of Mickey and Minnie's Runaway Train. It's the same attraction as the one at Disney's Hollywood Studios, but it isn't because of an amazing queue. We'll talk all about that, and other little details of this town built on celluloid. Join us during Disneyland's 70th anniversary where we celebrate Mickey's Toon Town! ________________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

I am really excited to welcome Carol Hurst, LVT CVPM, of Encore Vet Group to the podcast for this episode! Carol is the kind of person who brings twenty years of hands-on experience and a true passion for growing people and culture. We spend this episode discussing one of the trickiest parts of veterinary management: building and training your client service team. It's a topic that can definitely feel intimidating, especially when you're dealing with people coming from all kinds of backgrounds, levels of experience, and expectations, but Carol helps it seem a lot less so with her wonderful insight! We kick things off talking about interviews and how to spot soft skills, what questions actually reveal how someone handles stress, and why that initial spark of engagement during an interview can tell you everything about a potential hire. Carol and I discuss why certain past experiences such as working in food service or with kids can actually be golden for client-facing roles, while others, like some banking or medical-office experience, may not translate as well. It's all about reading people, anticipating needs, and finding that warmth that makes clients feel truly cared for. We also get into training strategies, with Carol sharing some practical ways to balance teaching the technical side of the job with the soft skills that really keep clients coming back - everything from how to handle phone calls and scheduling to creating authentic connections at the front desk. We explore the concept of accountability, team buy-in, and how to define what "unmatched" service looks like in your practice, and I even share some lessons that I have learned the hard way such as setting expectations clearly during onboarding and carving out small wins for new team members so that they can feel confident in hectic moments! Listen in to hear Carol's insights into everything from rethinking your CSR workflow to using technology effectively so that your team can spend more time connecting with clients instead of just checking tasks off a list. If you have ever felt like client service is this mysterious puzzle, Carol's perspective will give you clarity and maybe even a little relief! Show Notes: [2:46] - I talk about my recent CSR hire and why I hired her. ​​[4:32] - For CSRs, Carol tends to prioritize soft skills over experience because people skills are so important. [7:23] - Carol asks situational questions to see how applicants handle stress. [9:55] - Carol discusses how food service builds quick connection skills, while bank teller experience sometimes lacks creative client service. [12:10] - Hear how I consider innate traits and past experiences when evaluating whether applicants fit the culture. [15:25] - Training can be difficult, so Carol therefore uses flexible methods such as regular check-ins. [18:46] - Carol integrates soft skills into training and encourages CSRs to bond with clients. [20:26] - Soft skills and warmth create returning clients beyond just checklists and tasks. [22:44] - Carol highlights the importance of giving CSRs ownership of the client experience to ensure consistent service. [25:37] - Carol encourages allowing the team to define "unmatched" service. [28:40] - Hear how Carol teaches CSRs compliance, appointment management, and confident communication with clients. [30:20] - Carol stresses simplifying appointments and responsiveness while ensuring that CSRs improve the overall client experience. [32:38] - Carol advises reviewing workflows in order to reduce task overload and boost CSRs' client connection. [35:41] - Carol recommends using technology for efficiency while preserving in-person interactions as much as possible. Thank you for listening. Remember you are not in this alone. Visit our website for more resources. Links and Resources: VHMA Web Page VHMA Coronavirus Resources VHMA Facebook VHMA Twitter VHMA on Linkedin Carol Hurst on LinkedIn Encore Vet Group Web Page Encore Vet Group on LinkedIn Digitail Web Page

- Interview with John Roy from Dawson Knives (0:10) - Gold and Silver Market Analysis (2:08) - Technical Analysis vs. Fundamental Demand (7:25) - The Future of Silver Prices (18:27) - The Role of AI in Medicine (37:40) - The Potential for AI in Government (51:14) - The Future of AI in Various Industries (56:12) - The Role of AI in Self-Reliance and Preparedness (59:39) - The Potential for AI to Improve Health Outcomes (59:59) - The Role of AI in Addressing Global Challenges (1:09:48) - Trump's Aggressive Stance on Greenland (1:10:08) - Historical Comparisons and Global Reaction (1:24:34) - Rationality and International Perception (1:28:56) - Economic and Political Implications (1:38:27) - Challenges for Businesses in 2026 (1:41:56) - Innovation and Automation in Manufacturing (1:49:04) - Customer Service and AI Integration (2:02:38) - Economic Trends and Market Dynamics (2:08:49) - Values and Integrity in Business (2:12:44) - Future of Work and Education (2:30:34) - New Year's Sale and Special Offers (2:34:07) - Health Ranger Store 2026 New Year's Sale (2:39:38) - Free Books Offer for High Spenders (2:41:01) - Third-Party Vendor Discounts (2:42:53) For more updates, visit: http://www.brighteon.com/channel/hrreport  NaturalNews videos would not be possible without you, as always we remain passionately dedicated to our mission of educating people all over the world on the subject of natural healing remedies and personal liberty (food freedom, medical freedom, the freedom of speech, etc.). Together, we're helping create a better world, with more honest food labeling, reduced chemical contamination, the avoidance of toxic heavy metals and vastly increased scientific transparency. ▶️ Every dollar you spend at the Health Ranger Store goes toward helping us achieve important science and content goals for humanity: https://www.healthrangerstore.com/ ▶️ Sign Up For Our Newsletter: https://www.naturalnews.com/Readerregistration.html ▶️ Brighteon: https://www.brighteon.com/channels/hrreport ▶️ Join Our Social Network: https://brighteon.social/@HealthRanger ▶️ Check In Stock Products at: https://PrepWithMike.com

Send us a textIn this inspiring episode of Living the Dream with Curveball, we sit down with Frank Scarso, author and CEO of Avanza Capital, whose life story embodies the essence of second chances. After spending over two decades on Wall Street, Frank faced a personal crisis that led him to addiction and homelessness. Now, with eight years of sobriety under his belt, he is not only sharing his journey through his upcoming book, *The Hard Way Home*, but also making a significant impact in the small business community by deploying over $250 million in funding across 48 states. Frank reflects on the importance of redemption, the lessons learned from his past, and how he transformed his struggles into a mission to help others. He discusses the unique challenges small businesses face in securing funding and how Avanza Capital strives to provide swift and honest support. Join us as Frank shares powerful insights on resilience, accountability, and the profound impact of kindness in leadership. Discover more about Frank and his initiatives at www.avanza.nyc.Support the show

You’re already doing great things in your business—but are people seeing it? In this episode, Stacey continues the Turning Culture Into Capital series with a strategic (and deeply encouraging) look at how to make your community engagement visible—so your investment of time, money, and energy doesn’t go unnoticed. Because giving back isn’t just a feel-good bonus. When done well, it’s a business growth strategy that attracts loyal customers, dream team members, and powerful brand awareness. You’ll learn: ✨ How to make sure your community contributions are seen, celebrated, and shared✨ The ROI of visibility—why your fruit shop loyalty might be all about more than just apples✨ Smart ways to build brand awareness through sponsorships, local media, and partnerships✨ How to delegate visibility (hint: promote your most outgoing team member!)✨ Why alignment, not obligation, should drive your community involvement✨ What to avoid when choosing where and how to give back (including that 3am regret shift!) Plus, Stacey shares real stories from her own business and clients—reminding you that when you're strategic and values-aligned, your community investment won’t just feel good… it’ll pay off.

I'm CT…  When I'm not busy being Arroe the podcaster, I live in the real world.  Everybody has to have a job.  Mine is C.S.  Customer Service.  Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who's chosen to stop their day to visit our location.  Episode 207 Bring me a coke!  People peeing freely.  Your freedom of speech. Become a supporter of this podcast: https://www.spreaker.com/podcast/arroe-collins-unplugged-totally-uncut--994165/support.

Psilocybin is neurologically proven to unwire years of bad habits, enhancing focus, emotional control, and mental clarity. Society has intentionally hidden the truth about how this powerful compound can optimize your mind and body, but that changes now. In episode 847 of the Savage Perspective Podcast, host Robert Sikes sits down with Adam Schell, a former cannabis industry insider who now dedicates his life to psilocybin. Adam shares his incredible story, from a life altering psychedelic experience to losing millions and rebuilding. He explains the real science behind how microdosing psilocybin improves brain function, helps manage trauma, and promotes spiritual growth. They discuss the difference between a microdose and a hero dose, who is a good candidate for each, and why these substances are far safer and more beneficial than alcohol. This conversation reveals how you can use this tool to improve your health and become a more effective human being.If you are ready to apply this same level of optimization to your physique, join Robert's FREE Bodybuilding Masterclass to learn the proven system for building muscle and achieving your fitness goals. https://www.ketobodybuilding.com/registration-2Code "SAVAGE" to save 15% off Adam's Site BrainSupremeGet Keto Brick: https://www.ketobrick.com/Subscribe to the podcast: https://open.spotify.com/show/42cjJssghqD01bdWBxRYEg?si=1XYKmPXmR4eKw2O9gGCEuQChapters:0:00 - Microdosing vs. Hero Dose: What's The Difference? 1:10 - The Philosophy of Building an Authentic Business 3:35 - How My First Psychedelic Trip Changed My Life Forever 6:00 - An Unforgettable Encounter With a Traumatized Veteran 8:29 - Why I Left The Cannabis Industry For Psychedelics 10:34 - The "Glorious Mutation" That Created Our Unique Strain 11:10 - A Beginner's Guide to Psilocybin Doses 13:20 - The Realistic Expectations for Microdosing 16:02 - Who Should Consider a "Heroic Dose" of Psychedelics? 18:04 - The Science of What Psilocybin Actually Does to Your Brain 19:54 - "Vertical" vs. "Horizontal" Psychedelics (Mushrooms vs. LSD/DMT) 22:12 - How a Hero Dose "Turns On The Lights" in Your Mind 24:39 - How Psychedelics Define My View of God & Religion 27:01 - Unlocking The "Ethereal Mycelium Network" 28:33 - Does Psychedelic Use Align with Organized Religion? 30:39 - Why I Can No Longer Support My "Home Team" 33:44 - I Lost $6.5 Million and Almost Got Myself Killed 36:10 - My Stance on Cannabis After Leaving The Industry 38:20 - My Book Deal Imploded, The Housing Crisis & Michael Jackson 41:45 - The Critical Difference Between Weed and Mushrooms 44:12 - The Downsides of Weed vs. Psilocybin 47:32 - Is It Possible to Get "Stuck" in a Bad Trip? 50:16 - Is Using Psychedelics for Growth "Cheating"? 53:04 - The Ancient & Mystical History of Psychedelics 55:25 - Why There Is a Stigma Against Psychedelics 58:05 - A Breakdown of Our Life-Optimizing Formulas 1:01:21 - How to Find Your Perfect Microdosing Protocol 1:05:33 - Does The Effect of Microdosing Wear Off? 1:08:32 - What Makes Our Brand Different From The Rest? 1:10:33 - Our Unrivaled Approach to Customer Service 1:14:24 - Where to Find More Information & A Discount Code

Welcome to 2026 with The Automotive Truth Podcast! Matt & Irlanne discuss car loans, mobile car repair, engine issues, and the end of the VW Bus, while also diving into leadership, accountability, daycare fraud, faith, and freedom.This episode blends automotive insight, cultural truth, and humor to start the new year strong.#TheAutomotiveTruthPodcast #AutomotivePodcast #CarTalk #CarLoans #autoindustry

Amas Tenumah explains why customer service is not "broken" but intentionally designed to fail. Drawing on decades inside contact centers, historical research, and real corporate incentives, he argues that long waits, deflection, and automation-first strategies are features—not bugs. The conversation dismantles common CX myths, challenges executive complacency, and frames consumer behavior as the only force capable of triggering real change. Core Themes The Suffering Economy of Customer Service: When service is universally bad across industries, it's systemic. Incentives—not incompetence—drive outcomes. Why This Is a "How Dare You" Book: The indictment is aimed squarely at executives who treat service as a cost center while overfunding marketing narratives. Marketing Replaced Service as Trust Mechanism: Historically, service was marketing. Industrialized marketing severed that link, allowing companies to tolerate bad service and buy growth instead. Metrics That Poison Service: Deflection, containment, and avoidance KPIs reward companies for not talking to customers—while punishing leaders who try to deliver what customers actually want. Wait Times Are Engineered: Hold times are budgeted, modeled, and accepted. They are designed friction, not operational accidents. AI as Distance, Not Salvation: AI is currently deployed to protect companies from customers, not customers from friction. It scales avoidance unless incentives change. Executives Don't Experience Their Own Service: Many leaders despise customer service—just not their own. Forcing executives to call their own 1-800 numbers is revelatory and uncomfortable. The Revolt Is Consumer-Led: Change will not come from CX professionals alone. It comes when consumers punish bad service with their wallets and reward companies that respect their time. Notable Moments The opening story of the 1750 BC clay tablet complaint—the first recorded customer service grievance—reads like a modern Amazon review. The Chipotle refund anecdote exposes time theft: hours of customer labor to recover trivial amounts of money. The contrast between automation done for customers versus automation used to avoid them. Practical Takeaways For Consumers: Vote with your wallet. Pay slightly more. Wait one more day. Call customer service before you buy big-ticket items. For Service Leaders: If your CEO doesn't believe in service as value creation, your job is to change their mind—or change jobs. Data plus customer stories are the leverage. For Executives: Service is deferred revenue protection. Treating it purely as cost is strategic malpractice. Resources Mentioned Book: HOLD: The Suffering Economy of Customer Service — And the Revolt That's Long Overdue Signed Copies & Tools: waitingforservice.com Consumer scripts Cancellation guides Practitioner playbooks No email required  

Dr. Michael Salla hails Author and Explorer Brad Olsen as “The Indiana Jones of our Time”.  Having self-financed his own expedition to the Icy Continent, Brad Olsen joins the show sharing with our host and intrepid adventurer, Brad Wozny, juicy reveals from his upcoming book “Secrets of Antarctica: The Untold History of the Ice Continent”.  Dive deep into Antarctica's most forbidden mysteries with the receipts, as Brad Olsen exposes jaw-dropping secrets buried beneath the ice including centuries-old map, FOIA data, and eyewitness accounts from whistleblowers  that “they” don't want you to know: from ancient civilizations to apocalyptic hidden truths!  You won't believe what's really lurking beyond the ice wall until you hear this mind-blowing interview! Pre-order “Secrets of Antarctica: The Untold History of the Ice Continent” from Brad at http://www.CCCPublishing.com     ⚡️ Instant Match of FREE SILVER or Gold (qualifying orders) Start Here → http://www.BuddhaLovesGOLD.com   This is the Silver Squeeze launching a new era of Pricing the Cabal can't stop!

What if Quantum Healing wasn't just a concept… but a practical, God-aligned power from within you can tap into today? In this episode, Reiki Master and host Brad Wozny is joined by his  friend Lisa Schermerhorn, herself a Reiki Master, licensed hypnotherapist, international best-selling author, and co-creator of Dr. Joe Vitale's ZERO LIMITS movie. Lisa now teaches mind-powered spoon bending, deep subconscious reprogramming, shares Quantum Healing techniques and the energetic science behind the LifeWave X39 patch plus your body's natural healing intelligence. Inside this conversation, you'll discover: ✨ How Quantum Healing actually works ✨ Why divine-feminine intuition amplifies X39 results ✨ What spoon bending teaches you about energy, belief, and mastery ✨ The hidden principles behind “ZERO LIMITS” and real self-liberation ✨ Why now is the time to activate your highest self If you're ready to awaken your quantum abilities, strengthen your connection to God, and step deeper into your soul's mission… this one is for you. Follow or get in touch with Lisa at http://www.liveyounger.com/lisamindset    ⚡️ Instant Match of FREE SILVER or Gold (qualifying orders) Start Here → http://www.BuddhaLovesGOLD.com   This is the Silver Squeeze launching a new era of Pricing the Cabal can't stop!

I have to admit that this year has flown by quickly. Full of highlights, but still Spring became summer, and summer went right into Thanksgiving, and the next thing you knew the year was closing. On many levels I have enjoyed the parks perhaps more days in the year than in previous years. Unless I'm out of town I'm there once a week at least, but lately, I've found myself easily there 2-3 days out of seven. And it's been wonderful. Just during the Christmas season we have had some really wonderful visits. We'll discuss new attractions that have emerged in 2025, as well as moments I have had cherishing the final days of attractions that have now parted. Among all this I'll share my favorite moment of the entire year. Then we'll look forward to the new year. I don't believe Disney has yet to disclose all that is happening in the parks in 2026, but there's a solid start to the first half so far. We'll look at each incoming experience, and then focus in on what will be the most important announcement to happen in 2026. Finally we have an announcement that sets the stage for Disney Insights in the upcoming year! So join us as we celebrate 2025 and anticipate all to come in 2026! ________________________________________________________ Disney Insights YouTube Page--Check it out and subscribe. DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts. Disney Insights Facebook Page--Come join and interact in conversation with others. My newest book, A Century of Powerful Disney Insights, Volume I 1923-1973, The Walt & Roy Disney Years is available!  Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.  Also, for those examining other business benchmarks beyond Disney, check out Lead with Your Customer: Transform Culture and Brand Into World-Class Excellence. ________________________________________________________ Check out Zanolla Travel to book your next vacation! David & Leah Zanolla ZanollaTravel.com Owner/Agents (309) 863-5469 _________________________________________________________ Performance Journeys This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates more than 20 years as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level. Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench. Need Consulting? I've worked for decades across the public, private and non-profit arena.  Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement. Contact us today, and let us help you on your Performance Journey!

We remain under the Law of War Manual during the Special Operation to Save the World.  MBA, US Army Veteran Derek Johnson joins former Canadian Infantry Soldier and our host, Brad Wozny discussing the latest Deep State moves and counters happening at the highest levels (including Gold, Silver and military tribunals).   ⚡️ Instant Match of FREE SILVER or Gold (qualifying orders) Start Here → http://www.BuddhaLovesGOLD.com   This is the Silver Squeeze launching a new era of Pricing the Cabal can't stop!

What starts as a simple call about a returned TV quickly spirals into one of the most unhinged customer service moments you’ll ever hear. Heavy breathing, workout chatter, refund drama, and a very confused customer collide in this latest Jubilee Phone Prank. As tempers rise and professionalism disappears, you’ll be left wondering how far this call is about to go before the truth finally drops. The wildest, most hilarious prank call podcast from The Jubal Show! Join Jubal Fresh as he masterminds the funniest and most outrageous phone pranks, catching unsuspecting victims off guard with his quick wit, absurd scenarios, and unmatched comedic timing. Whether he's posing as an over-the-top customer service rep, a clueless boss, or an eccentric neighbor, no call is safe from his unpredictable humor. Get ready to laugh out loud and cringe in the best way possible! New episodes drop every weekday—tune in and let the prank wars begin!➡︎ Submit your Jubal Phone Prank - https://thejubalshow.com This is just a tiny piece of The Jubal Show. You can find every podcast we have, including the full show every weekday right here…➡︎ https://thejubalshow.com/podcasts The Jubal Show is everywhere, and also these places: Website ➡︎ https://thejubalshow.com Instagram ➡︎ https://instagram.com/thejubalshow X/Twitter ➡︎ https://twitter.com/thejubalshow Tiktok ➡︎ https://www.tiktok.com/@the.jubal.show Facebook ➡︎ https://facebook.com/thejubalshow YouTube ➡︎ https://www.youtube.com/@JubalFresh Support the show: https://the-jubal-show.beehiiv.com/subscribeSee omnystudio.com/listener for privacy information.

What starts as a simple call about a returned TV quickly spirals into one of the most unhinged customer service moments you’ll ever hear. Heavy breathing, workout chatter, refund drama, and a very confused customer collide in this latest Jubilee Phone Prank. As tempers rise and professionalism disappears, you’ll be left wondering how far this call is about to go before the truth finally drops. The wildest, most hilarious prank call podcast from The Jubal Show! Join Jubal Fresh as he masterminds the funniest and most outrageous phone pranks, catching unsuspecting victims off guard with his quick wit, absurd scenarios, and unmatched comedic timing. Whether he's posing as an over-the-top customer service rep, a clueless boss, or an eccentric neighbor, no call is safe from his unpredictable humor. Get ready to laugh out loud and cringe in the best way possible! New episodes drop every weekday—tune in and let the prank wars begin!➡︎ Submit your Jubal Phone Prank - https://thejubalshow.com This is just a tiny piece of The Jubal Show. You can find every podcast we have, including the full show every weekday right here…➡︎ https://thejubalshow.com/podcasts The Jubal Show is everywhere, and also these places: Website ➡︎ https://thejubalshow.com Instagram ➡︎ https://instagram.com/thejubalshow X/Twitter ➡︎ https://twitter.com/thejubalshow Tiktok ➡︎ https://www.tiktok.com/@the.jubal.show Facebook ➡︎ https://facebook.com/thejubalshow YouTube ➡︎ https://www.youtube.com/@JubalFresh Support the show: https://the-jubal-show.beehiiv.com/subscribeSee omnystudio.com/listener for privacy information.

What starts as a simple call about a returned TV quickly spirals into one of the most unhinged customer service moments you’ll ever hear. Heavy breathing, workout chatter, refund drama, and a very confused customer collide in this latest Jubilee Phone Prank. As tempers rise and professionalism disappears, you’ll be left wondering how far this call is about to go before the truth finally drops. The wildest, most hilarious prank call podcast from The Jubal Show! Join Jubal Fresh as he masterminds the funniest and most outrageous phone pranks, catching unsuspecting victims off guard with his quick wit, absurd scenarios, and unmatched comedic timing. Whether he's posing as an over-the-top customer service rep, a clueless boss, or an eccentric neighbor, no call is safe from his unpredictable humor. Get ready to laugh out loud and cringe in the best way possible! New episodes drop every weekday—tune in and let the prank wars begin!➡︎ Submit your Jubal Phone Prank - https://thejubalshow.com This is just a tiny piece of The Jubal Show. You can find every podcast we have, including the full show every weekday right here…➡︎ https://thejubalshow.com/podcasts The Jubal Show is everywhere, and also these places: Website ➡︎ https://thejubalshow.com Instagram ➡︎ https://instagram.com/thejubalshow X/Twitter ➡︎ https://twitter.com/thejubalshow Tiktok ➡︎ https://www.tiktok.com/@the.jubal.show Facebook ➡︎ https://facebook.com/thejubalshow YouTube ➡︎ https://www.youtube.com/@JubalFresh Support the show: https://the-jubal-show.beehiiv.com/subscribeSee omnystudio.com/listener for privacy information.

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HERERegister for Tektonic HERE!In this episode, Jeff welcomes back Sherwood Cook II of Royalty Auto. Sherwood talks about the challenges he's had with technician recruitment and stresses the importance of inspiring young techs through programs like their Junior Technician Night. Jeff and Sherwood also talk about industry-wide issues with parts quality, availability, and the increasing difficulty of repairs. Their conversation highlights how these factors impact shops and customers.Timestamps:00:00 Preserving the Legacy & Striving for Excellence00:33 Christmas Break & Personal Reflections02:21 Surviving Canadian Winters: Funny Stories03:30 Junior Tech Night: Growing the Next Generation04:48 New Stations & Engaging Kids in the Trades05:55 Making Electrical Training Fun for Kids07:19 Spotting Future Superstars at Tech Night09:03 Giveaway Stories: Toolkits, Nerf Guns & Kids Negotiations13:00 The Decline of Hands-on Skills & Why It Matters16:20 Trades Skills Shortages: Opportunities and Concerns18:41 The Role of AI: Is It Replacing Technicians?20:14 Shop Pricing, Value, and Why Craftsmen Stand Out27:04 OE vs. Aftermarket Parts: Quality and Supply Issues32:06 Parts Availability Crisis: ABS Modules & TipM Odds36:17 Aftermarket Solutions: Salvaging Unrepairable Cars42:08 TRP Parts: Challenges with Used Components46:32 The Hackers Behind Module Repairs: Sharing Knowledge51:11 True Value in the Repair Industry: Pricing Your Work54:39 Learning to Charge Appropriately for Your Service59:11 Side Work: Garage Repairs vs. Shop Experience1:01:46 Shop Insurance & Customer Protections1:03:17 Nuggets for Shop Owners: Value, Markup, & Relationships1:08:06 Building Value: Pickup, Washes, Roses & More1:11:42 Price vs. Craftsmanship: Which Arena Will You Play In?1:18:14 Goals for 2026 & Launching a Training Website1:20:11 Training Events: Vision, Asta, and Promotion Strategies1:29:22 Social Media's Role: Reaching the Next Wave of Techs1:33:20 Never Stop Learning: Lessons for Young and Veteran Techs1:34:57 Final Messages: Legacy, Responsibility, and Growth Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Send us a textThis is our final episode of 2025, and instead of predictions or tactics, we wanted to pause and reflect.We discuss what we've seen this year in the salon industry: the widening gap between growing and struggling businesses, the mindset shifts that set Tier-A salons apart, and why customer service, leadership, and long-term thinking matter more than ever.We share real stories from inside our salon, mentoring moments, client experiences, leadership decisions, and hard truths about where the industry is headed. We talk about gratitude, resilience, and why quitting too early often means missing the moment when things finally start to work.This episode is about perspective, patience, and staying human in an industry that sometimes forgets it's a service business.Your business should serve you, so that you can serve others. As we head into 2026, our message is simple: keep going.Key TakeawaysGratitude and consistency matter more than viral moments.Confidence is often the missing piece — not technical skill.Leadership includes teaching people how to succeed, not just telling them to try harder.Collaborative salons create better client experiences and stronger teams.The industry is splitting between businesses that evolve and businesses that blame.Customer service is becoming the ultimate competitive advantage.Short-term thinking destroys long-term opportunity.Grace builds loyalty faster than rigid policies.Leaders don't need all the answers — they need curiosity and resources.If you believe in what you're building, don't quit too early.Time Stamps00:00 — Welcome + final episode of 2025 01:00 — Todd's opening take: gratitude, not quitting too early 05:00 — Jen's opening take: leadership, confidence, and mentoring Piper 09:00 — Teaching confidence vs teaching technical skill 11:00 — Collaboration over scarcity with clients 14:00 — Industry reflection: struggling salons vs growing salons 17:00 — Customer service as the real differentiator 19:00 — The “artist over service” mindset problem 21:00 — Short-term thinking vs lifetime client value 24:00 — Grace, cancellation policies, and long-term loyalty 27:00 — Not needing all the answers as a leader 29:00 — Asking better questions, finding better resources 31:00 — What's coming to the podcast in 2026 33:00 — Final thoughts, gratitude, and closingLinks and Stuff:Our Newsletter Mentoring InquiriesFind more of our things:InstagramHello Hair Pro Website

It's moment you have been waiting for all year! From new forms of government, interesting case studies, and tales from local government leaders our episodes covered a wide array of all that goes into local government. To celebrate 2025 and look forward to 2026, the GovLove co-hosts teamed up to give out the most prestigious award in local government podcasting. Lauren, Dan, Meredith, and Ben each selected three of their favorite episodes to award a GovieLovie. Hosts: Lauren Palmer, Dan Bolin, Meredith Reynolds, & Ben Kittelson   The 2025 GovieLovies Lauren The Scenic Route to City Hall with Peggy Flynn, Petaluma, CA Leading ICMA and the Roots of Professional Government with Julia Novak, ICMA Sparks Pilot Program with Grace Hanne, Johnson County KS Dan Leadership and Change Management with Kelly McAdoo, Santa Barbara, CA Land Use Planning and Residential Segregation with Scott Markley, National Zoning Atlas Development and Customer Service with JC Hudgison, Tampa, FL Meredith Public Service and Responsive Government with Brooks Williams, Ferris, TX Staying Authentic with Aarón Zavala, Pleasanton, CA The Real Ice Town with Tim Blakeslee, Plymouth, WI Ben From the Fire House to the City Manager's Office with Bryan Dehner and Donna Lake Change Management and Implementing a New Form of Government with Michael Jordan, Portland, OR An ICMA Conference Recap, Leadership, Urban Revitalization, and Hot Wings - GovLove Island Pizza Mike Producer Pick Public Service and Responsive Government with Brooks Williams, Ferris, TX

Nutritionist Leyla Muedin details key aspects of supplement use and addresses frequently asked questions. Topics include the importance of targeted supplementation, the rationale behind personalized dosages, best practices for starting new supplements, and managing common issues like nausea and bright yellow urine. Leyla also explains why some supplements may cause gastrointestinal discomfort and provides guidance on how to adjust dosages for optimal results. Emphasis is placed on the benefits of pharmaceutical-grade supplements available on Fullscript and the necessity of regular blood tests to fine-tune supplementation.

This week on the Free Outside Podcast, I am joined by Jeff Eklund, an “ordinary Jeff” calling in from North Carolina who quickly proves he is anything but ordinary. We kick things off with a Jeff quiz show where every answer is a different Jeff, and it immediately derails into the best kind of chaos.Jeff shares his winding path into running, including randomly ripping a 3:16 at Chicago in his 40s, qualifying for Boston (and skipping it because life happened), then stepping away before coming back strong after knee replacements. He talks about what it felt like to start running again, why he refuses to accept “don't run” as a life sentence, and his current mission to break two hours in the half marathon while stalking the competition on Strava like a proper veteran.Then we shift into the second life arc, Jeff and his wife selling basically everything during COVID, moving into a 27-foot Airstream, and traveling to 47 states. We talk minimalism, Facebook Marketplace hustle, getting “pulled around” the country by life, and the underrated places that surprised him most, from Rhode Island to Arizona to the hidden gems of Nebraska.Somewhere in the middle, Jeff goes full historian and takes us deep into his obsession with Theodore Roosevelt (the strenuous life, Rough Riders lore, the teddy bear origin story, and meeting a TR impersonator in North Dakota that turns into a legit hike). We also get a side quest on Fred Harvey restaurants, Harvey Girls, and old-school American road culture, plus a list of roadside oddities that feels like a hallucination timeline from mile 20 of a marathon.We wrap with a quick masterclass in sales (relationships, listening, and handling rejection), lessons Jeff wishes he knew when he was younger, and a perfect cherry on top story about Brooks customer service, a surprise signed Scott Jurek book, and the greatest accidental Instagram mix-up of all time.If you like running, reinvention, road trips, American history tangents, and a guest who can turn one question into six stories, this one is for you.Chapters00:00 The Jeff Quiz Show Begins04:52 Jeff Eklund's Journey into Running07:49 Overcoming Challenges and Finding Motivation10:50 The Impact of Family on Running13:45 Rediscovering the Love for Running16:42 Transitioning to Life in an Airstream19:28 Selling Everything and Embracing Minimalism22:23 Exploring the Open Road and Human Connection24:56 Theodore Roosevelt: A Personal Connection26:29 Meeting the Impersonator: A Unique Encounter28:47 The Legacy of Theodore Roosevelt30:23 The Teddy Bear Origin Story31:40 The Strenuous Life Philosophy33:40 Fred Harvey and the Railroad Era37:24 The Harvey Girls: Pioneers of the West39:07 Underrated States: Personal Reflections41:34 Hidden Gems in the Midwest45:20 Exploring Unique Destinations48:13 The Art of Selling50:29 Reflections on Youth and Education55:10 Customer Service and Personal Connections01:00:18 Celebrating Ordinary HeroesSubscribe to Substack: http://freeoutside.substack.comSupport this content on patreon: HTTP://patreon.com/freeoutsideBuy my book "Free Outside" on Amazon: https://amzn.to/39LpoSFEmail me to buy a signed copy of my book, "Free Outside" at jeff@freeoutside.comWatch the movie about setting the record on the Colorado Trail: https://tubitv.com/movies/100019916/free-outsideWebsite: www.Freeoutside.comInstagram: thefreeoutsidefacebook: www.facebook.com/freeoutside

In this episode of The Jason Cavness Experience, Jason sits down with Scott Strong, founder of Strong Fiber Systems, to talk about building a service-first business in the telecom industry and why sales discipline and customer service still matter in a world obsessed with automation. Scott shares his journey into entrepreneurship, how he built Strong Fiber Systems by focusing on relationships and trust, and why doing the unscalable work, personal outreach, follow-ups, and real conversations creates a lasting competitive advantage. He explains the difference between motivation and discipline in sales, how strong habits outperform hype, and why customer service is becoming a lost art.  The conversation also covers leadership, networking without forcing outcomes, using AI without losing the human element, and what it really takes to build a business you can stand behind long term. This episode is packed with practical insight for founders, operators, and sales leaders building service-based companies. Topics Discussed • Scott's path into telecom and entrepreneurship • Building Strong Fiber Systems from the ground up • Sales discipline vs motivation • Why doing the unscalable work still wins • Customer service as a true differentiator • Picking up the phone instead of hiding behind email • Using AI to support sales without removing humanity • Networking with authenticity • Leadership, habits, and long-term thinking Support CavnessHR CavnessHR is building an AI-native HR system for small businesses with 49 or fewer employees  combining automation with a dedicated HR Business Partner.  Invest on Wefunder https://wefunder.com/cavnesshr Download 7 free eBooks https://www.buildcavnesshr.com/ebooks Join the Builders Club https://www.buildcavnesshr.com/ Connect with Scott Strong LinkedIn: https://www.linkedin.com/in/scott-strong-entrepreneurship/ Company: https://strongfibersystems.com/ Phone: (888) 601-0123 Connect with Jason Cavness LinkedIn: https://www.linkedin.com/in/jasoncavness  TikTok: https://www.tiktok.com/@jasoncavness Podcast: https://www.thejasoncavnessexperience.com  

To be a modern consumer is to experience poor customer service at some point in your life. The kind of service that has you in a fever dream of pressing “1” for “representative,” getting your call dropped, calling back again, and then asking to speak to a manager who can't solve your problem. Experts call this kind of service “sludge,” an administrative morass meant to deter, not help, consumers. And for some businesses, it's a feature not a bug. We listen back to our conversation with journalist Chris Colin about the practice and hear from you: what's your sludge story? Guests: Chris Colin, journalist, The Atlantic Learn more about your ad choices. Visit megaphone.fm/adchoices