Podcasts about CSR

Send us a textHave you ever wondered why some home service companies thrive while others struggle despite similar services and prices? The secret lies in something deceptively simple yet profoundly powerful: brand reputation.In this eye-opening episode, Crystal breaks down why brand reputation consistently outperforms quick-win marketing tactics for HVAC, plumbing, electrical, roofing, and pest control companies. She shares her firsthand experience working with family businesses in these industries and reveals the crucial mindset shift needed to build lasting success."Dig your well before you're thirsty" becomes the rallying cry for service companies who understand that customers make emotional, not logical decisions during emergencies. When water is flooding the house or the AC dies during a heatwave, homeowners don't methodically research fifteen companies—they call the one name they trust.Crystal provides a practical three-part framework for building this trust: crafting an authentic, unique brand that resonates emotionally; being present in your community before customers need you; and ensuring your customer experience matches your brand promise. Through colorful examples and tough-love advice, she illustrates how seemingly small details—from truck appearance to CSR phone manner—either reinforce or undermine your brand's foundation.The episode challenges service company owners to look beyond metrics like CTR and CTA to focus first on creating a memorable brand experience. As Crystal bluntly puts it, "Most of y'all, you ain't even got a cake. You're icing like my little kids do when I volunteer in church."Whether you're just starting your service company or looking to elevate an established business, this episode provides both the strategic vision and tactical steps to build a brand that customers instinctively turn to when emergencies strike. Ready to transform your marketing approach and create raving fans? This episode is your blueprint.If you enjoyed this chat From the Yellow Chair, consider joining our newsletter, "Let's Sip Some Lemonade," where you can receive exclusive interviews, our bank of helpful downloadables, and updates on upcoming content. Please consider following and drop a review below if you enjoyed this episode. Be sure to check out our social media pages on Facebook and Instagram. From the Yellow Chair is powered by Lemon Seed, a marketing strategy and branding company for the trades. Lemon Seed specializes in rebrands, creating unique, comprehensive, organized marketing plans, social media, and graphic design. Learn more at www.LemonSeedMarketing.com Interested in being a guest on our show? Fill out this form! We'll see you next time, Lemon Heads!

In this powerful and deeply personal episode, Micki Woods sits down with industry leader Andy Tylka, owner of Tag Auto Group and founder of Brake the Stigma, to talk openly about mental health in the collision industry.This isn't your typical business podcast. Andy shares his own mental health journey, from years of struggle and stigma to building a culture of support across his 15+ locations. Whether you're an owner, tech, CSR, or just someone trying to keep it together…you'll want to hear this.Here's what you'll learn:How Andy's personal story led to a mental health movementThe reality of anxiety, ADHD, addiction, and stress in the industryWhat shops can do today to support their team's well-beingWhy mental health resources lead to better performance, better retention, and stronger teamsFree tools and next steps you can implement in your shop right now

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Refractory Angina: Time to Rethink the Diagnosis

Today we're talking with health and nutrition expert Dr. Stuart Gillespie, author of a new book entitled Food Fight: from Plunder and Profit to People and Planet. Using decades of research and insight gathered from around the world, Dr. Gillespie wants to reimagine our global food system and plot a way forward to a sustainable, equitable, and healthy food future - one where our food system isn't making us sick. Certainly not the case now. Over the course of his career, Dr. Gillespie has worked with the UN Standing Committee on Nutrition in Geneva with UNICEF in India and with the International Food Policy Research Institute, known as IFPRI, where he's led initiatives tackling the double burden of malnutrition and agriculture and health research. He holds a PhD in human nutrition from the London School of Hygiene and Tropical Medicine. Interview Summary So, you've really had a global view of the agriculture system, and this is captured in your book. And to give some context to our listeners, in your book, you describe the history of the global food system, how it's evolved into this system, sort of warped, if you will, into a mechanism that creates harm and it destroys more than it produces. That's a pretty bold statement. That it destroys more than it produces, given how much the agriculture around the world does produce. Tell us a bit more if you would. Yes, that statement actually emerged from recent work by the Food Systems Economic Commission. And they costed out the damage or the downstream harms generated by the global food system at around $15 trillion per year, which is 12% of GDP. And that manifests in various ways. Health harms or chronic disease. It also manifests in terms of climate crisis and risks and environmental harms, but also. Poverty of food system workers at the front line, if you like. And it's largely because we have a system that's anachronistic. It's a system that was built in a different time, in a different century for a different purpose. It was really started to come together after the second World War. To mass produce cheap calories to prevent famine, but also through the Green Revolution, as that was picking up with the overproduction of staples to use that strategically through food aid to buffer the West to certain extent from the spread of communism. And over time and over the last 50 years of neoliberal policies we've got a situation where food is less and less viewed as a human right, or a basic need. It's seen as a commodity and the system has become increasingly financialized. And there's a lot of evidence captured by a handful of transnationals, different ones at different points in the system from production to consumption. But in each case, they wield huge amounts of power. And that manifests in various ways. We have, I think a system that's anachronistic The point about it, and the problem we have, is that it's a system revolves around maximizing profit and the most profitable foods and products of those, which are actually the least healthy for us as individuals. And it's not a system that's designed to nourish us. It's a system designed to maximize profit. And we don't have a system that really aims to produce whole foods for people. We have a system that produces raw ingredients for industrial formulations to end up as ultra processed foods. We have a system that produces cattle feed and, and biofuels, and some whole foods. But it, you know, that it's so skewed now, and we see the evidence all around us that it manifests in all sorts of different ways. One in three people on the planet in some way malnourished. We have around 12 million adult deaths a year due to diet related chronic disease. And I followed that from colonial times that, that evolution and the way it operates and the way it moves across the world. And what is especially frightening, I think, is the speed at which this so-called nutrition transition or dietary transition is happening in lower income or middle income countries. We saw this happening over in the US and we saw it happening in the UK where I am. And then in Latin America, and then more Southeast Asia, then South Asia. Now, very much so in Sub-Saharan Africa where there is no regulation really, apart from perhaps South Africa. So that's long answer to your intro question. Let's dive into a couple of things that you brought up. First, the Green Revolution. So that's a term that many of our listeners will know and they'll understand what the Green Revolution is, but not everybody. Would you explain what that was and how it's had these effects throughout the food systems around the world? Yes, I mean around the, let's see, about 1950s, Norman Borlag, who was a crop breeder and his colleagues in Mexico discovered through crop breeding trials, a high yielding dwarf variety. But over time and working with different partners, including well in India as well, with the Swaminathan Foundation. And Swaminathan, for example, managed to perfect these new strains. High yielding varieties that doubled yields for a given acreage of land in terms of staples. And over time, this started to work with rice, with wheat, maize and corn. Very dependent on fertilizers, very dependent on pesticides, herbicides, which we now realize had significant downstream effects in terms of environmental harms. But also, diminishing returns in as much as, you know, that went through its trajectory in terms of maximizing productivity. So, all the Malthusian predictions of population growth out running our ability to feed the planet were shown to not to be true. But it also generated inequity that the richest farmers got very rich, very quickly, the poorer farmers got slightly richer, but that there was this large gap. So, inequity was never really properly dealt with through the Green Revolution in its early days. And that overproduction and the various institutions that were set in place, the manner in which governments backed off any form of regulation for overproduction. They continued to subsidize over production with these very large subsidies upstream, meant that we are in the situation we are now with regard to different products are being used to deal with that excess over production. So, that idea of using petroleum-based inputs to create the foods in the first place. And the large production of single crops has a lot to do with that Green Revolution that goes way back to the 1950s. It's interesting to see what it's become today. It's sort of that original vision multiplied by a billion. And boy, it really does continue to have impacts. You know, it probably was the forerunner to genetically modified foods as well, which I'd like to ask you about in a little bit. But before I do that, you said that much of the world's food supply is governed by a pretty small number of players. So who are these players? If you look at the downstream retail side, you have Nestle, PepsiCo, Coca-Cola, General Mills, Unilever. Collectively around 70% of retail is governed by those companies. If you look upstream in terms of agricultural and agribusiness, you have Cargill, ADM, Louis Dreyfus, and Bunge. These change to a certain extent. What doesn't change very much are the numbers involved that are very, very small and that the size of these corporations is so large that they have immense power. And, so those are the companies that we could talk about what that power looks like and why it's problematic. But the other side of it's here where I am in the UK, we have a similar thing playing out with regard to store bought. Food or products, supermarkets that control 80% as Tesco in the UK, Asta, Sainsbury's, and Morrisons just control. You have Walmart, you have others, and that gives them immense power to drive down the costs that they will pay to producers and also potentially increase the cost that they charge as prices of the products that are sold in these supermarkets. So that profit markup, profit margins are in increased in their favor. They can also move around their tax liabilities around the world because they're transnational. And that's just the economic market and financial side on top of that. And as you know, there's a whole raft of political ways in which they use this power to infiltrate policy, influence policy through what I've called in Chapter 13, the Dark Arts of Policy Interference. Your previous speaker, Murray Carpenter, talked about that with regard to Coca-Cola and that was a very, yeah, great example. But there are many others. In many ways these companies have been brilliant at adapting to the regulatory landscape, to the financial incentives, to the way the agriculture system has become warped. I mean, in some ways they've done the warping, but in a lot of ways, they're adapting to the conditions that allow warping to occur. And because they've invested so heavily, like in manufacturing plants to make high fructose corn syrup or to make biofuels or things like that. It'd be pretty hard for them to undo things, and that's why they lobby so strongly in favor of keeping the status quo. Let me ask you about the issue of power because you write about this in a very compelling way. And you talk about power imbalances in the food system. What does that look like in your mind, and why is it such a big part of the problem? Well, yes. And power manifests in different ways. It operates sometimes covertly, sometimes overtly. It manifests at different levels from, you know, grassroots level, right up to national and international in terms of international trade. But what I've described is the way markets are captured or hyper concentrated. That power that comes with these companies operating almost like a cartel, can be used to affect political or to dampen down, block governments from regulating them through what I call a five deadly Ds: dispute or dispute or doubt, distort, distract, disguise, and dodge. And you've written very well Kelly, with I think Kenneth Warner about the links between big food and big tobacco and the playbook and the realization on the part of Big Tobacco back in the '50s, I think, that they couldn't compete with the emerging evidence of the harms of smoking. They had to secure the science. And that involved effectively buying research or paying for researchers to generate a raft of study shown that smoking wasn't a big deal or problem. And also, public relations committees, et cetera, et cetera. And we see the same happening with big food. Conflicts of interest is a big deal. It needs to be avoided. It can't be managed. And I think a lot of people think it is just a question of disclosure. Disclosure is never enough of conflict of interest, almost never enough. We have, in the UK, we have nine regulatory bodies. Every one of them has been significantly infiltrated by big food, including the most recent one, which has just been designated to help develop a national food stretch in the UK. We've had a new government here and we thought things were changing, beginning to wonder now because big food is on that board or on that committee. And it shouldn't be, you know. It shouldn't be anywhere near the policy table anyway. That's so it's one side is conflict of interest. Distraction: I talk about corporate social responsibility initiatives and the way that they're designed to distract. On the one hand, if you think of a person on a left hand is doing these wonderful small-scale projects, which are high visibility and they're doing good. In and off themselves they're doing good. But they're small scale. Whereas the right hand is a core business, which is generating harm at a much larger scale. And the left hand is designed to distract you from the right hand. So that distraction, those sort of corporate CSR initiatives are a big part of the problem. And then 'Disguise' is, as you know, with the various trade associations and front groups, which acted almost like Trojan horses, in many ways. Because the big food companies are paying up as members of these committees, but they don't get on the program of these international conferences. But the front groups do and the front groups act on in their interests. So that's former disguise or camouflage. The World Business Council on Sustainable Development is in the last few years, has been very active in the space. And they have Philip Morris on there as members, McDonald's and Nestle, Coke, everybody, you know. And they deliberately actually say It's all fine. That we have an open door, which I, I just can't. I don't buy it. And there are others. So, you know, I think these can be really problematic. The other thing I should mention about power and as what we've learned more about, if you go even upstream from the big food companies, and you look at the hedge funds and the asset management firms like Vanguard, state Capital, BlackRock, and the way they've been buying up shares of big food companies and blocking any moves in annual general meetings to increase or improve the healthiness of portfolios. Because they're so powerful in terms of the number of shares they hold to maximize profit for pension funds. So, we started to see the pressure that is being put on big food upstream by the nature of the system, that being financialized, even beyond the companies themselves, you know? You were mentioning that these companies, either directly themselves or through their front organizations or the trade association block important things that might be done in agriculture. Can you think of an example of that? Yes, well actually I did, with some colleagues here in the UK, the Food Foundation, an investigation into corporate lobbying during the previous conservative government. And basically, in the five years after the pandemic, we logged around 1,400 meetings between government ministers and big food. Then we looked at the public interest NGOs and the number of meetings they had over that same period, and it was 35, so it was a 40-fold difference. Oh goodness. Which I was actually surprised because I thought they didn't have to do much because the Tory government was never going to really regulate them anyway. And you look in the register, there is meant to be transparency. There are rules about disclosure of what these lobbying meetings were meant to be for, with whom, for what purpose, what outcome. That's just simply not followed. You get these crazy things being written into the those logs like, 'oh, we had a meeting to discuss business, and that's it.' And we know that at least what happened in the UK, which I'm more familiar with. We had a situation where constantly any small piecemeal attempt to regulate, for example, having a watershed at 9:00 PM so that kids could not see junk food advertised on their screens before 9:00 PM. That simple regulation was delayed, delayed. So, delay is actually another D you know. It is part of it. And that's an example of that. That's a really good example. And you've reminded me of an example where Marian Nestle and I wrote an op-ed piece in the New York Times, many years ago, on an effort by the WHO, the World Health Organization to establish a quite reasonable guideline for how much added sugar people should have in their diet. And the sugar industry stepped in in the biggest way possible. And there was a congressional caucus on sugar or something like that in our US Congress and the sugar industry and the other players in the food industry started interacting with them. They put big pressure on the highest levels of the US government to pressure the WHO away from this really quite moderate reasonable sugar standard. And the US ultimately threatened the World Health Organization with taking away its funding just on one thing - sugar. Now, thankfully the WHO didn't back down and ultimately came out with some pretty good guidelines on sugar that have been even stronger over the years. But it was pretty disgraceful. That's in the book that, that story is in the book. I think it was 2004 with the strategy on diet, physical activity. And Tommy Thompson was a health secretary and there were all sorts of shenanigans and stories around that. Yes, that is a very powerful example. It was a crazy power play and disgraceful how our government acted and how the companies acted and all the sort of deceitful ways they did things. And of course, that's happened a million times. And you gave the example of all the discussions in the UK between the food industry and the government people. So, let's get on to something more positive. What can be done? You can see these massive corporate influences, revolving doors in government, a lot of things that would argue for keeping the status quo. So how in the world do you turn things around? Yeah, good question. I really believe, I've talked about a lot of people. I've looked a lot of the evidence. I really believe that we need a systemic sort of structural change and understanding that's not going to happen overnight. But ultimately, I think there's a role for a government, citizens civil society, media, academics, food industry, obviously. And again, it's different between the UK and US and elsewhere in terms of the ability and the potential for change. But governments have to step in and govern. They have to set the guardrails and the parameters. And I talk in the book about four key INs. So, the first one is institutions in which, for example, there's a power to procure healthy food for schools, for hospitals, clinics that is being underutilized. And there's some great stories of individuals. One woman from Kenya who did this on her own and managed to get the government to back it and to scale it up, which is an incredible story. That's institutions. The second IN is incentives, and that's whereby sugar taxes, or even potentially junk food taxes as they have in Columbia now. And reforming the upstream subsidies on production is basically downregulating the harmful side, if you like, of the food system, but also using the potential tax dividend from that side to upregulate benefits via subsidies for low-income families. Rebalancing the system. That's the incentive side. The other side is information, and that involves labeling, maybe following the examples from Latin America with regard to black octagons in Chile and Mexico and Brazil. And dietary guidelines not being conflicted, in terms of conflicts of interest. And actually, that's the fourth IN: interests. So ridding government advisory bodies, guideline committees, of conflicts of interests. Cleaning up lobbying. Great examples in a way that can be done are from Canada and Ireland that we found. That's government. Citizens, and civil society, they can be involved in various ways exposing, opposing malpractice if you like, or harmful action on the part of industry or whoever else, or the non-action on the part of the government. Informing, advocating, building social movements. Lots I think can be learned through activist group in other domains or in other disciplines like HIV, climate. I think we need to make those connections much more. Media. I mean, the other thought is that the media have great, I mean in this country at least, you know, politicians tend to follow the media, or they're frightened of the media. And if the media turned and started doing deep dive stories of corporate shenanigans and you know, stuff that is under the radar, that would make a difference, I think. And then ultimately, I think then our industry starts to respond to different signals or should do or would do. So that in innovation is not just purely technological aimed at maximizing profit. It may be actually social. We need social innovation as well. There's a handful of things. But ultimately, I actually don't think the food system is broken because it is doing the wrong thing for the wrong reason. I think we need to change the system, and I'll say that will take time. It needs a real transformation. One, one last thing to say about that word transformation. Where in meetings I've been in over the last 10 years, so many people invoke food system transformation when they're not really talking about it. They're just talking about tweaking the margins or small, piecemeal ad hoc changes or interventions when we need to kind of press all the buttons or pull all the levers to get the kind of change that we need. And again, as I say, it was going to take some time, but we have to start moving that direction. Do you think there's reason to be hopeful and are there success stories you can point to, to make us feel a little bit better? Yeah, and I like that word, hope. I've just been reading a lot of essays from, actually, Rebecca Solnit has been writing a lot about hope as a warrior emotion. Radical hope, which it's different to optimism. Optimism went, oh, you know, things probably will be okay, but hope you make it. It's like a springboard for action. So I, yes, I'm hopeful and I think there are plenty of examples. Actually, a lot of examples from Latin America of things changing, and I think that's because they've been hit so fast, so hard. And I write in the book about what's happened in the US and UK it's happened over a period of, I don't know, 50, 60 years. But what's happened and is happening in Latin America has happened in just like 15 years. You know, it's so rapid that they've had to respond fast or get their act together quickly. And that's an interesting breed of activist scholars. You know, I think there's an interesting group, and again, if we connect across national boundaries across the world, we can learn a lot from that. There are great success stories coming out Chile from the past that we've seen what's happening in Mexico. Mexico was in a terrible situation after Vicente Fox came in, in the early 2000s when he brought all his Coca-Cola pals in, you know, the classic revolving door. And Mexico's obesity and diabetes went off to scale very quickly. But they're the first country with the sugar tax in 2014. And you see the pressure that was used to build the momentum behind that. Chile, Guido Girardi and the Black Octagon labels with other interventions. Rarely is it just one thing. It has to be a comprehensive across the board as far as possible. So, in Brazil, I think we will see things happening more in, in Thailand and Southeast Asia. We see things beginning to happen in India, South Africa. The obesity in Ghana, for example, changed so rapidly. There are some good people working in Ghana. So, you know, I think a good part of this is actually documenting those kind of stories as, and when they happen and publicizing them, you know. The way you portrayed the concept of hope, I think is a really good one. And when I asked you for some examples of success, what I was expecting you, you might say, well, there was this program and this part of a one country in Africa where they did something. But you're talking about entire countries making changes like Chile and Brazil and Mexico. That makes me very hopeful about the future when you get governments casting aside the influence of industry. At least long enough to enact some of these things that are definitely not in the best interest of industry, these traditional food companies. And that's all, I think, a very positive sign about big scale change. And hopefully what happens in these countries will become contagious in other countries will adopt them and then, you know, eventually they'll find their way to countries like yours and mine. Yes, I agree. That's how I see it. I used to do a lot of work on single, small interventions and do their work do they not work in this small environment. The problem we have is large scale, so we have to be large scale as well. BIO Dr. Stuart Gillespie has been fighting to transform our broken food system for the past 40 years. Stuart is a Non-Resident Senior Fellow in Nutrition, Diets and Health at theInternational Food Policy Research Institute (IFPRI). He has been at the helm of the IFPRI's Regional Network on AIDs, Livelihoods and Food Security, has led the flagship Agriculture for Nutrition and Health research program, was director of the Transform Nutrition program, and founded the Stories of Change initiative, amongst a host of other interventions into public food policy. His work – the ‘food fight' he has been waging – has driven change across all frontiers, from the grassroots (mothers in markets, village revolutionaries) to the political (corporate behemoths, governance). He holds a PhD in Human Nutrition from the London School of Hygiene and Tropical Medicine. 

L'engagement d'une marque est-il visible à l'œil nu ? Evidemment... Non !Quels critères permettent de le mesurer ? À l'heure où les labels prolifèrent, où les consommateurs sont ballottés entre bonnes intentions et impératifs budgétaires, où les distributeurs cherchent à faire le tri et où l'UE revoit sa politique sur les fausses allégations environnementales, quel peut-être notre référentiel commun ? Pour en définir les paramètres et accompagner le changement, dans ce dernier épisode de la série enregistrée en live au salon Who's Next en janvier 2025, je reçois trois femmes qui représentent trois entités très différentes pour répondre à une question qu'elles partagent : comment choisir une marque engagée ? Place à elles, bonne écoute ! Marie Nguyen, fondatrice de WeDressFair, plateforme pionnière dans la sélection de marques engagées.Anna Drozdowski, Head of CSR and Sustainable Retail chez Unibail-Rodamco-Westfield (URW), qui repense l'offre commerciale à l'échelle de centres entiers.Sylvie Pourrat, Directrice de la programmation de Première Classe / WSN, cheffe d'orchestre du sourcing de marques émergentes dans les salons internationaux.Episode disponible sur toutes les plateformes d'écoute Hébergé par Acast. Visitez acast.com/privacy pour plus d'informations.

If customers don't understand you, it's harder for them to trust you, and even harder for them to buy from you.  In this episode of Windshield Time, Chris Elmore and James “J-Dub” Walker reveal why overexplaining systems, parts, and technical jargon leads to confusion, stalled decisions, and lost trust. You'll learn how to take complex home service concepts, whether HVAC, plumbing, or electrical, and explain them in a way that actually makes sense to your customer. This isn't about dumbing things down, it's about guiding decisions with clarity and confidence in the home. What's Inside: Why tech talk kills clarity How to explain your process in simple, visual terms What to say when the customer “checks out” How emotional clarity leads to better buying decisions A better way to educate without overwhelming

Discover the Fnac Darty Group or when responsibility becomes an engine for transformation.In this new episode of On The Way, we receive Jules Chaillé, CSR manager of the Fnac Darty Group. He tells us how the company places environmental issues at the heart of its business model. Here responsibility is not just a checkbox, but a real lever for growth.Leader in repairation in France for several years, the Fnac Darty Group has been working on a sustainable model: repairing rather than replacing, informing rather than blaming, supporting rather than imposing. A winning strategy that builds consumer confidence and attracts increasingly committed customers.Jules also tells us about his ecological awakening, his desire to move the lines, and how he found with Fnac Darty a concrete way to put his convictions at the service of action. Align one's values with one's job? It's possible. And it changes everything. A powerful exchange that reminds us that buying is already a commitment.Prolong the reflection by discovering the previous episode of On The Way with Bertrand Jelensperger, founder of the newsletter Les Cactus, which gives access to clear, focused and independent information on our consumption patterns.All episodes are available on your favourite listening platforms.Enjoy!Hébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.

Dalam episod kali ini, ikuti pengalaman seorang pegawai CSR yang secara tidak sengaja memasuki jalan sunyi dan terpencil selepas melawat sebuah rumah anak yatim di Sungai Besar. Apa yang bermula sebagai perjalanan pulang biasa, bertukar menjadi mimpi ngeri apabila beliau melalui kawasan hutan tanpa penghujung. Adakah beliau benar-benar sesat... atau telah melangkah ke alam lain?See omnystudio.com/listener for privacy information.

In this episode of the Max Revenue Show, Micah answers real listener questions about how to qualify prospects, benchmark rates, and avoid drowning in service work.Micah breaks down how to build a million-dollar book by focusing on fewer, better clients.Whether you're trying to validate your first $400K or scale past $1M, this episode gives you the mindset and playbook to get there.This episode is brought to you by:

This week, host Pratyush Deep is joined by Newslaundry's Shivnarayan Rajpurohit and Sumedha Mittal.Shivnarayan talks about his profile of BJP president JP Nadda, diving deep into his rise from an ABVP worker to the president of the world's largest political party. He also sheds light on the Chetna Sansthan, an NGO run by Nadda's wife which received significant corporate and government-linked CSR funding after the BJP came to power.Sumedha talks about her report which looks at an unusual surge in the number of voters in Devendra Fadnavis's constituency in Nagpur South West between the 2024 Lok Sabha and Maharashtra elections. A section of poll staff told her about alleged lapses in the manner these voters were added to the electoral rolls. Tune in.Timecodes00:00:00 - Introduction00:02:36 - J P Nadda00:21:59 - Unusual spike in the voter roll00:33:20 - RecommendationsRecommendationsShivnarayanSirSumedhaOfficial SecretsPratyushThe Bilaspur blueprint: JP Nadda's political rise and the parallel growth of his family-run NGOIn 6 months, Fadnavis seat added 29,219 voters. Poll staff claim lapsesProduced and edited by Saif Ali Ekram, recorded by Anil Kumar. Hosted on Acast. See acast.com/privacy for more information.

Send us a textEpisode Notes: The difference between a good collision repair shop and a truly exceptional one often boils down to one critical factor: how people feel when they interact with your business. Join us this week as Sheryl Driggers, former MSO owner and now lead CSR trainer for Mike Anderson's elite Spartan Groups, reveals the science and strategy behind creating meaningful connections that transform both customer experience and employee satisfaction.Here are three effective actions collision shop leaders can take from Sheryl's insights:Cultivate a Positive Environment: Focus on creating a positive workplace atmosphere. Encourage a culture where positivity is the norm, as it enhances decision-making, creativity, and productivity. This can be achieved by recognizing and celebrating small wins, offering support, and fostering open communication among team members.Enhance Emotional Connections: Train your staff to prioritize emotional intelligence in customer interactions. Encourage them to go beyond standard service protocols by making customers feel valued and understood. Simple gestures like personalized follow-ups or remembering customer preferences can create memorable experiences that enhance customer loyalty.Implement the "One Degree" Concept: Encourage your team to consistently perform small, thoughtful actions that exceed customer expectations. This could include personalized thank-you notes, unexpected discounts, or simply going the extra mile in service delivery. These minor enhancements can significantly impact customer satisfaction and lead to increased referrals and repeat business.Taking these actions, rooted in positive human interactions, can transform both your customer service and employee engagement, driving long-term success for your business! GUEST CONTACTSheryl Driggers - sheryl@collisionadvice.comCollisionAdvice – www.collisionadvice.comShawn Achor Ted Talk: https://youtu.be/GXy__kBVq1M?si=robDiWbKpUVOTuaAThe Seven Habits of Highly Effective People: https://wSupport the showJoin our Mind Wrench mailing list!

We sit down with a top influencer in Uganda's beverage industry, the Managing Director of Nile Breweries Limited, who brings a wealth of experience from working in China, Brazil, and Tanzania. Adu Rando who speaks about the quality and perception of Ugandan beer, challenges in the alcohol market, CSR initiatives, and the impact of digital transformation on the business. Nile Breweries is working to support local farmers, advocating for responsible drinking, and contributing to the economy, aiming to foster a booming middle-class economy by 2040. The discussion intertwines global expertise with local commitment, providing a comprehensive look at what fuels the wheels of Uganda's economy.00:50 Meet the Exceptional Leader01:40 Comparing Global Markets03:12 Uganda's Alcohol Consumption05:03 Innovations and Trends in Brewing09:20 Digital Transformation in Sales14:55 Supporting Local Farmers18:28 Advocating Responsible Alcohol Consumption19:35 Health Benefits of Beer and Red Wine21:20 Environmental Initiatives and Water Stewardship23:31 Digital Transformation and Taxation Issues25:57 Challenges and Opportunities in Ugandan Business28:03 Celebrating Nile Special Beer32:18 Advice for Aspiring Sales Professionals33:14 Uganda's Path to a Middle-Class EconomyFollow up with him on LinkedIn in his name. Share your feedback on what you think it will take for Uganda to achieve a middle class economy, and inquiries at onuganda@gmail.com PODCAST DISCLAIMER. The views and opinions expressed in the episode are those of the individuals. They do not represent or reflect the official position of the ON Uganda Podcast, so we do not take responsibility for any ideas expressed by guests during the Podcast episode. You are smart enough to take out what works for you. As of 12.11.24

This webinar explores the strategic collaboration between two key elements of civil society organisations in the UK: charities and trade unions. While historically marked by cooperation, conflict, and indifference, recent literature increasingly advocates for partnerships to address shared priorities such as inequality and community support, amid challenges like declining union membership and heightened scrutiny of third sector governance. Drawing on this research, our recent study with 50 charities and 34 trade unions, offers fifteen practical guidelines, highlighting the importance of shared goals, political leverage, cultural understanding, and risk management. For UK financial services professionals engaged in ESG, CSR, or stakeholder strategy, the findings offer a framework for evaluating partnerships with organisations increasingly shaping policy and social impact.Speaker:Dr Sara Abdaless is an Associate Professor of Accounting and Finance at Northeastern University London, where she also serves as Deputy Academic Director of the Centre for Apprenticeships. She earned her PhD in Accounting from Henley Business School at the University of Reading and is a Fellow of the Higher Education Academy. Dr Abdaless has held leadership roles in higher education, including serving as Associate Dean for Education and Student Experience at London South Bank University (LSBU) Business School. Her research focuses on governance, management accounting, and sustainability, particularly within not-for-profit organisations and charities. Combining her research expertise and leadership experience, Dr Abdaless brings an integrated perspective to accounting education and practice.

What if the difference between your best month ever and losing a loyal customer came down to one phone call?In this episode, Ryan sits down with David Powers, a Chief Experience Officer at Rooter Hero Plumbing and CX Riot Radio host, to dig into how most home service companies get call centers wrong - and how it's costing them more than they think. David shares what he's learned from decades running call centers (starting at age 17!) and now leading the ultra-efficient, ultra-human customer support engine at Rooter Hero.You'll learn:Why treating employees better always leads to better customer service.What a 5-minute response window does for conversion rates.How real-time data (even on a smartwatch!) is changing the game.The biggest mistake small shops make when it comes to incoming leads.And what AI should (and shouldn't) be doing in your service business.If you think having “just one CSR” means these lessons don't apply to you, think again. David's insights prove this stuff matters whether you have 1 tech or 100.Connect With David:Website: https://rooterhero.com/LinkedIn: https://www.linkedin.com/in/davidjpowers2/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

From East Texas roots to healthcare systems nationwide, Juan Ramos is proving just how far a career in SPD can take you. In this week's episode of Everything is Cleaner in Texas, hosts Hank Balch and Dusty Glass sit down with Juan to trace his journey from CSR tech to Mercy Ships volunteer to seasoned SPD consultant. With equal parts heart and hustle, Juan breaks down the real story behind consulting: what it is, what it's not, and how it can drive sustainable change in your department. Whether you're exploring the path to consulting or just curious what it's all about, this episode is packed with wisdom, real-world experience, and that signature Texas know-how! A special thanks to our sponsor, STERIS IMS, for making this series possible! Their commitment to education and excellence in the Sterile Processing industry has been instrumental in bringing this series to life. Make sure to follow us on LinkedIn and Facebook so you never miss a new episode! After finishing this interview, earn your 1 CE credit immediately by passing the short quiz linked below each week. Visit our CE Credit Hub at https://www.beyondcleanmedia.com/ce-credit-hub to access this quiz and over 350 other free CE credits.  #BeyondClean #STERISIMS #EverythingIsCleanerInTexas #SterileProcessing

Découvrez le groupe Fnac Darty ou quand la responsabilité devient un moteur de transformation. Dans ce nouvel épisode d'On The Way, nous recevons Jules Chaillé, responsable RSE du groupe Fnac Darty. Il nous raconte comment l'entreprise place les enjeux environnementaux au cœur de son modèle économique, bien au-delà des simples discours. Ici la responsabilité n'est pas une simple case à cocher mais un véritable levier de croissance. Leader de la réparation en France depuis plusieurs années, le Groupe Fnac Darty mise sur un modèle durable : réparer plutôt que remplacer, informer plutôt que de culpabiliser, accompagner plutôt qu'imposer. Une stratégie gagnante qui renforce la confiance des consommateurs et séduit une clientèle de plus en plus engagée. Jules revient également sur son propre chemin : son réveil écologique, son envie de faire bouger les lignes et comment il a trouvé chez Fnac Darty un moyen concret de mettre ses convictions au service de l'action. Aligner ses valeurs avec son job ? C'est possible. Et ça change tout. Un échange percutant qui nous rappelle qu'acheter, c'est déjà s'engager. Prolongez la réflexion en (re)découvrant l'épisode précédent d'On The Way avec Bertrand Jelensperger, fondateur de la newsletter Les Cactus, qui donne accès à une information claire, sourcée et indépendante sur nos modes de consommation. Tous les épisodes sont disponibles sur vos plateformes d'écoutes préférées. Bonne écoute !Hébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.

In this episode of the Whitehall Sources podcast, hosts Calum Macdonald, Kirsty Buchanan, and Jo Tanner analyse into the Comprehensive Spending Review (CSR) presented by Chancellor Rachel Reeves. They discuss the implications of the CSR on various government departments, the political context surrounding it, and the public's perception of the Labour government's fiscal policies. Key themes include the allocation of funds to the NHS, defence spending, and the challenges faced by policing and education. The conversation also highlights concerns over the credibility of promised efficiency savings and the impact of cybersecurity on government spending. In this conversation, the speakers delve into the complexities of government spending, the challenges of achieving economic growth, and the implications for public services. They discuss the Labour Party's current position and the expectations set by their recent budget announcements. The conversation highlights concerns about the sustainability of growth, the burden on taxpayers, and the long-term impact of current policies on public services and investment strategies. Hosted on Acast. See acast.com/privacy for more information.

“Most things when it comes to corporate sustainability do not happen in a vacuum. I am part of an environmental sustainability team, but we would not be able to accomplish anything without our energy teams, our network teams, and more. The ability to take what can be a complex idea and translate that into a compelling business case often comes down to dollars and cents. While it takes time, that's how we've been able to drive change.” Rosie Austin on Electric Ladies Podcast  In a poll at The Earth Day Women's Summit in Dallas, Texas, 100% of respondents said that business is not doing enough to address the climate crisis. With climate change fuelling more frequent and ferocious weather events, and the current U.S. federal leadership defunding climate- and clean energy-related initiatives, businesses now have an opportunity, and a responsibility, to lead. Will they? The good news is, many of them are taking steps to reduce their carbon footprint and increase their climate resilience. How? Listen to this live recording of a session at The Earth Day Women's Summit at Earthx2025 with a panel moderated by Electric Ladies Podcast's Joan Michelson.   You'll hear how businesses are keeping the momentum going and stepping in where federal leadership has stepped back.  The panel includes: Danielle Azoulay, Founder, The CSO Shop and former head of CSR and Sustainability at L'Oreal and at Bed, Bath & Beyond, who shares insights into what consumers care about, and how this is shaping business decisions. Helle Bank Jørgensen, CEO and Founder of Competent Boards training programs, on the importance of boards in keeping businesses focused on the long term. Jana Gerber, President, Microgrid North America at Schneider Electric, on what companies are focusing on to meet their climate goals. Rosie Austin, Principal Program Manager - Global ESG Reporting at AT&T, on why resilience doesn't occur in a vacuum. Joan Michelson, Executive Producer of The Earth Day Women's Summit and host of Electric Ladies Podcast.  “If you look five years out, 10 years out, what is it that you want to look back at and say, Yes, I was part of this, or, or I did this. There's a ton of roles if you look at these 17 biggest pain points in the world (the 17 sustainable development goals). Where is it that I can make a difference? I want to educate myself in this, so I can go out and help organizations, perhaps even the organization that you are working in right now.” Helle Bank Jørgensen on Electric Ladies podcast You'll also like: Marci Jenks, Eco Material Technologies, on green cement innovations. Helle Bank Jørgensen, CEO and Founder, Competent Boards on the importance of ESG and boards. Jessica Filante Farrington, AT&T, Director of Global Sustainability, on climate resilient infrastructure. Tensie Whelan, Founding Director of the NYU Stern Center for Sustainable Business, on why sustainability is good for business. Joan Michelson's Forbes article on What Business Can Do To Address Climate Crisis Despite The Backlash  Read more of Joan's Forbes articles here.  More from Electric Ladies Podcast! JUST LAUNCHED: Join our global community at electric-ladies.mykajabi.com! For a limited time, be a member of the Electric Ladies Founders' Circle at an exclusive special rate. Elevate your career with expert coaching and ESG advisory with Electric Ladies Podcast. Unlock new opportunities, gain confidence, and achieve your career goals with the right guidance. Subscribe to our newsletter to receive our podcasts, articles, events and career advice – and special coaching offers. Thanks for subscribing on Apple Podcasts, iHeart Radio and Spotify and leaving us a review! Don't forget to follow us on our socials Twitter: @joanmichelson LinkedIn: Electric Ladies Podcast with Joan Michelson Twitter: @joanmichelson Facebook: Green Connections Radio

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How many dentists remember why they got into this profession in the first place? According to Kyle Guerin, Director of Corporate Social Responsibility at Henry Schein, not enough. In the latest episode of The Dental Economist Show, host Mike Huffaker welcomes Kyle for an invigorating conversation on the critical need for a philanthropic approach to dentistry in today's day and age. Through the episode, they unpack the impact a strong CSR function can have on the bottom line of your dental practice (hint: it's positive), why it's perfectly placed to drive culture and the powerful ways it reminds dentists to grow, with purpose. Tune in for inspiring stories from dental philanthropy, practical strategies for launching CSR programs, and insights into how doing good can become a cornerstone of your practice's success. If you want to grow more, without settling for less, this is the episode for you!

You've probably heard of "TheFork", the leading app for booking restaurants online, right? Well, its founder, Bertrand Jelensperger, still has a few surprises up his sleeve! In this episode of On The Way, he shares his latest adventure.After leaving TheFork in 2021, Bertrand took a whole new path focused on impact-driven projects by launching Les Cactus. His mission? Help us live in a way that's more planet-friendly, thanks to a weekly newsletter covering climate, ecology, food, and more - always informative, never guilt-tripping. Each week, the Les Cactus team delivers trustworthy, expert-backed content, practical tips anyone can apply, and a genuinely kind approach to encourage change at your own pace.With a real talent for inspiring individual action in a supportive and collaborative way, Les Cactus now has over 4,000 members following along every day!In this episode, discover how a personal passion turned into a clever, science-made and simple initiative. Bertrand show us that if we change how we consume, companies will follow, and that together we can make a real difference for the planet.So what are you waiting for? Join the #LesCactus community!And since sharing and kindness are core values at Les Cactus, don't miss the On The Way episode featuring Thomas Koell, founder of Les Biens en Commun, who's speaking up how we consume. All episodes are available on your favorite podcast platforms.Enjoy!Hébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.

In this episode, hosts Mitsuaki Sawano, MD, Nobuhiro Ikemura, MD, and Satoshi Shoji, MD, are joined by Dr. Yoichiro Sugizaki, MD, for an in-depth discussion on his landmark OCT-based study investigating chronic stent recoil (CSR) and its impact on target lesion revascularization (TLR) in the contemporary era of thin-strut, second-generation drug-eluting stents (DES). Together, they delve into the frequency, mechanisms, and clinical relevance of CSR—an underappreciated phenomenon increasingly observed in heavily calcified or eccentric lesions despite technological advancements in stent design. The conversation underscores why recognizing CSR is essential for interventional cardiologists and explores practical strategies to mitigate its impact.

Fabio Segura, Co-CEO of the Jacobs Foundation, offers a deep dive into the foundation's bold and evidence-driven approach to improving learning outcomes in low- and high-resource environments alike. At the heart of the discussion is a new $120 million co-funding initiative in Ghana—an ambitious, multi-stakeholder collaboration bringing together the country's Ministry of Education, the World Bank, the Global Partnership for Education, and an expanding consortium of private sector actors. What emerges is a compelling framework for what true impact entails. Success is no longer measured solely by the number of schools built or children enrolled, but by the cultivation of resilient education systems that are capable of continuous learning, self-correction, and scale. This means embedding a “culture of rigor” while retaining the humility to revise assumptions as conditions change. Segura is candid about the complexities of building trust across sectors—philanthropy, government, business, and academia—each of which brings different priorities and expectations to the table. He highlights the importance of clearly defined success metrics, transparent governance structures, and a willingness among partners to surrender individual control for the sake of shared objectives. Notably, he underscores how corporate partners are being asked to expand their lens beyond traditional CSR and consider educational reform as a long-term investment in system-wide human capital development. Ultimately, Segura offers a persuasive argument for rethinking philanthropic and developmental practice. In a world where challenges outpace resources, the path forward is not to pursue impact in silos, but to build shared, data-informed architectures for change—anchored in realism, yet animated by the conviction that systems can evolve. Thank you for downloading this episode of the Do One Better Podcast. Visit our Knowledge Hub at Lidji.org for information on 300 case studies and interviews with remarkable leaders in philanthropy, sustainability and social entrepreneurship.  

The EAH team caught up with George Richardson of Norman Broadbent, the first UK headquartered search firm. Given his deep experience in hydrogen and broader purview including renewables, energy, utilities, and power, he was able to provide perspective on hiring patterns in these markets. About Norman Broadbent:Established in 1979, Norman Broadbent is a premiere executive search firm with over 3000 clients, from start-ups to FTSE 100 and international corporations.The team has placed directors, executives and leaders in 79 countries around the world. They have a proven track record supporting SMEs, major brands, household names and established global businesses across a range of sectors.Norman Broadbent has a commitment to ED&I, CSR and ESG, both internally and across every engagement with their clients and candidates. They are partners of Chapter Zero, building a community of non-executive directors and equipping them to lead crucial UK boardroom discussions on the impacts of climate change and helping ensure their companies are fit for the future. They are partners of Lean In Equity & Sustainability, an independent gender diversity and inclusion initiative, and a member-centric, diverse, international circle of women and allies supporting and empowering women to achieve their ambitions. Their mission is to empower women in male-dominated sectors to build a sustainable future. They are also supporters of Empowering People of Colour (EPoC), a peer-to-peer network that links high-potential executives of colour, providing support and opportunities for Board-level appointments and changing the makeup of leadership at the top of all UK institutions.About George Richardson:George is a Director within the international Energy, Utilities and Natural Resources practice at Norman Broadbent. He has a robust six-year background in the energy sector focusing intensively on the energy transition landscape, which includes significant expertise in hydrogen, battery energy storage systems (BESS), ammonia, and ET consulting.George excels in assisting technology-based business, developers, asset owners, and service providers with their executive recruitment needs at C-suite, SVP, and Director levels. He is passionate about renewable energy, previously leading several podcasts and integrating with governing bodies to ensure continued change across the sector.Prior to joining Norman Broadbent, George honed his skills at BOSS, a boutique energy firm, where he supported clients across EMEA, the Americas, and Asia Pacific. His experience spans various sub-sectors, including major utilities and developers, hydrogen, clean fuels, carbon capture utilisation and storage (CCUS), waste to energy, energy storage, and industrial engineering.--Links:Norman Broadbent - https://www.normanbroadbent.com/

CSR Election Debate - University of AmsterdamFrom looming budget cuts in higher education to government directives on de-internationalisation, from defending the right to protest to safeguarding the mental well-being of students – this year, the university faces major decisions that will shape its future.In the midst of these challenges, the Central Student Council (CSR) plays a crucial role. As the highest student representative body at the UvA, the CSR has the power to influence university policy, push for change, and protect student interests.Join us for the CSR Election Debate: an open, critical conversation between student candidates on the issues that matter most. This is your chance to hear how they plan to represent you and to ask questions, so that you can make an informed vote in shaping the university's direction.

Kara Pecknold, VP of Regenerative Design at Frog and a leading voice in sustainable innovation, joined us for a conversation on what it truly means to design for regeneration.She breaks down the challenges and opportunities of embedding regenerative thinking into organisations, helping us explore how brands can move beyond green checklists toward a deeper, systemic approach that lies at the intersection of nature, culture, and business goals.Highlighting that “Regenerative design can help businesses localise,” she also discusses a potential direction to navigate today's global crises, thus requiring a reframing of business as we know it.This episode invites us to imagine futures where businesses give back more than they take, offering a hopeful push we all need.In this episode, Kara draws from her experience of guiding regenerative design with clients across diverse local contexts, helping us imagine the power of viewing business like nature. She speaks on how regenerative design cannot be siloed into CSR activities, and why it's important that it be tied to all parts of the organisation.She also touches upon several frameworks tackling this problem, like biomimicry, the doughnut economy etc. - helping us put a practical approach to regeneration, rather than viewing it as an idealistic utopian future.Tune in to discover how this future-focused approach can guide you through the complexities within the boundaries of today's world.Key Highlights

This week on the Allyship in Action Podcast, Julie Kratz is joined by Sona Khosla, Chief Impact Officer at Benevity. Inclusion is about having courage to keep doing good when it feels like the world's spinning the other way. And that's exactly what Sona and Julie dove into this week – this idea that even when the news is full of noise and doubt, there's a powerful current of good still flowing, quietly and persistently. It's about finding that inner strength, that "baked-in cake" resilience, and reminding ourselves that this work, this striving for inclusion and impact, it's not a trend, it's our DNA.  Key takeaways from this conversation: The Quiet Persistence of Impact: Despite the noise and pushback, many companies are quietly increasing their investments in CSR and DEI initiatives, recognizing the long-term value and employee expectations.   Data-Driven Advocacy: The importance of leveraging data and metrics to demonstrate the ROI of inclusion and impact initiatives, moving beyond emotional appeals to tangible business benefits. The Long Game of Legacy: Focusing on the enduring impact and legacy of leadership, rather than short-term reactions to current pressures, emphasizing that this work is about long-term human connection and value. The Power of Small, Consistent Actions: Emphasizing that even small, consistent actions, like internal communication and employee listening sessions, can make a significant difference in maintaining a sense of belonging and commitment. Generational Values Driving Change: Highlighting the influence of millennials and Gen Z in shaping workplace values and consumer expectations, reinforcing that inclusion is not a passing trend but a fundamental shift. Insightful Quotes: "It's just how it is, the nature of progress, we will progress, we'll take steps back, but we will progress. I fundamentally believe that resistance is a part of progress." "What's the risk of inaction and what do I know for sure that will be enduring?" "When you design your systems for all like you benefit all." "Employees want to hear the commitment right now."  Actionable Allyship Takeaway: Start a conversation. Even if your company seems quiet on DEI, initiate a lunch-and-learn or team discussion about the data and trends shared in Sona's research. Talking about it, even in a small group, reinforces that these values matter and builds a sense of community. You can find Sona and check out her following resources: Sona's LinkedIn: https://www.linkedin.com/in/sonakhosla/ Benevity's research: https://benevity.com/impactlabs Benevity's resource hub: http://benevity.com/leadwithpurpose The Executive CSR report: https://benevity.com/the-executive-csr-report Find Julie at https://www.nextpivotpoint.com/   

In this inspiring episode of the Think Wildlife Podcast, we're joined by Sri Chakra Pranav Tamarapalli, marine biologist and founder of the East Coast Conservation Team (ECCT), to dive deep into the untold story of conservation along India's East Coast—a region often overlooked in biodiversity efforts. From protecting smooth-coated otters in freshwater wetlands to documenting rare intertidal biodiversity, this episode explores the challenges and triumphs of grassroots conservation in Andhra Pradesh.Conservation Beyond the MainstreamWhile India's Western Ghats and Northeast are recognized as biodiversity hotspots, Pranav shines a light on the unsung ecosystems of Andhra's wetlands, canals, and coastlines. Hear how ECCT began with otter research in Kondakarla Ava, one of the largest freshwater lakes in the state, and evolved into a dynamic organization working on marine conservation, citizen science, and community engagement.Otters as Flagship Species for Freshwater EcosystemsDiscover how Pranav's groundbreaking work uncovered populations of smooth-coated otters—and potentially even small-clawed otters—in Vishakhapatnam and Srikakulam districts. Learn how these apex predators play a crucial role in balancing aquatic ecosystems and how their presence could redefine the conservation map of coastal Andhra.But the journey isn't without conflict—hear about the tension between local fishermen and otters, and how awareness campaigns are bridging the gap between livelihoods and conservation.Marine Biodiversity & Citizen Science: The Tidepool RevolutionThrough the Intertidal Biodiversity Project, ECCT has documented over 350 species in coastal tidepools, some of which had never been recorded in mainland India before. Using iNaturalist and engaging more than 2,000 people through guided shore walks, Pranav and his team are building a model of inclusive conservation—fostering marine literacy and inspiring the next generation of ocean stewards.Stranding Response & Building a Marine NetworkFrom dolphins and turtles to whale sharks, the ECCT team is pioneering stranding response efforts—working with forest departments and researchers to conduct necropsies and uncover causes of marine megafauna mortality. Their vision? A state-wide Marine Conservation Network in Andhra Pradesh to coordinate rapid response, build datasets, and support visiting scientists with real-time local data.Sharks, Rays & Future AmbitionsPranav also shares collaborations with institutions like IISc and Satyabhama University on elasmobranch conservation, revealing insights into shark landings and electric ray distribution. ECCT's long-term goal is clear: to serve as an entry point for researchers, conservationists, and institutions seeking to work in one of India's least-studied marine landscapes.Topics Covered:* East Coast biodiversity and conservation gaps* Otters as ecosystem engineers and flagship species* Wetland connectivity across Andhra Pradesh* Tidepool ecology and intertidal species discoveries* Marine megafauna strandings and necropsy response* Conflict mitigation with local communities* Challenges of fundraising, mentorship and fieldwork* Citizen science and iNaturalist projects* Grassroots network-building for marine protectionSupport ECCTPranav highlights the importance of donations, CSR partnerships, and volunteer support—especially from those fluent in local languages. Want to help? Contribute your skills in social media, fundraising, or fieldwork. Every contribution adds to the ripple of impact.Whether you're passionate about wildlife conservation, marine biology, biodiversity management, or ecological research, this conversation is a must-listen. Discover how one young conservationist is redefining what it means to protect the East Coast of India, one otter and one tidepool at a time.Subscribe, like, and share this episode to amplify underrepresented conservation stories.30% of revenue from optional Substack subscriptions for this episode will be donated to ECCT's on-ground conservation projects.Meet the Host:Think Wildlife Foundation - https://thinkwildlifefoundation.com/Instagram - @anishwildlifeTwitter - @AnishWildlifeMeet the Guest:Sri Chakra Pranav Tamarapalli - https://www.linkedin.com/in/sri-chakra-pranav-tamarapalli-05467a102/?originalSubdomain=inEast Coast Conservation Team - https://www.eccteam.org/#ConservationStrategies #WildlifeCorridors #LandscapeEcology #Otters #MarineConservation #EastCoastIndia #BiodiversityHotspot #BiodiversityConservation #CitizenScience #LinearInfrastructure #WildlifeConflict #Elasmobranchs #StrandingResponse #ThinkWildlifePodcast #Ecology #NatureIndia #Podcast #WildlifeConservation Get full access to The Think Wildlife Podcast at anishbanerjee.substack.com/subscribe

In this episode of Changemakers from Within, host Rachel Klausner sits down with longtime friend and CSR trailblazer Katy Spriano, who supports the DK S.E.R.V.E.S. program at DraftKings. From global tree-planting initiatives to embedding volunteerism into new hire onboarding, Katy shares how DraftKings is weaving social impact into the fabric of company culture across six countries and thousands of employees.

Vous connaissez tous « TheFork » ou plus communément appelé, « La Fourchette », l'application leader de la réservation de restaurant en ligne ? Et si on vous disait que son fondateur, Bertrand Jelensperger n'a pas fini de vous surprendre ? Invité au micro d'On The Way, il nous raconte ! Parti en 2021 de TheFork, Bertrand Jelensperger s'est lancé sur un tout nouveau chemin, axé sur les sujets à impact en lançant Les Cactus. Sa mission ? Nous aider à adopter un mode vie compatible avec la planète grâce à une newsletter hebdomadaire qui parle climat, écologie, alimentation… sans jamais faire culpabiliser ! Chaque semaine, l'équipe des Cactus partage de l'information fiable et vérifiée auprès d'experts, des conseils pratiques à la portée de tous et une réelle bienveillance pour que chacun puisse avancer à son rythme. Avec une forte expérience pour déclencher le changement individuel de manière constructive, bienveillante et collective, Les Cactus regroupent aujourd'hui plus de 4000 membres au quotidien ! Dans cet épisode, découvrez l'initiative des Cactus et comment, d'un simple sujet qui lui tenait à cœur, Bertrand a su innover pour rendre la science accessible à tous.Il nous rappelle qu'en changeant notre façon de consommer, les entreprises s'adapteront, et que grâce à l'action collective, on peut avoir un réel impact sur l'environnement. Alors n'attendez plus et rejoignez la team #lesCactus. Et puisque partage et bienveillance sont les maîtres-mots des Cactus, découvrez également l'épisode On The Way avec Thomas Koell, fondateur de Les Biens en Commun, qui révolutionne notre manière de consommer. Tous les autres épisodes sont à retrouver sur toutes vos plateformes d'écoutes préférées. Bonne écoute !Hébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.

Gina Rinehart's father Lang Hancock is well known as a pioneer of the iron ore industry in Australia but few realise Hancock started his mining career on a smaller scale and digging for a different substance – blue asbestos. Hancock and his partner started the mining operation at Wittenoom in the 1940s before selling it to another company, CSR, which mined the area for 20 more years. Wittenoom has become synonymous with an immense tragedy that unfolded upon thousands of the people who lived and worked there due to exposure to asbestos fibres. In this episode of Gina, we interrogate some of the stories her family chooses to celebrate – and others they don't

Are your electrical sales stuck? Don't blame your leads, blame the leaks.In this episode, we break down why low sales are just a symptom… and how to fix the real problem.We rip the mask off the “sales problem” myth and reveal what's really holding back your income. From missed calls, weak follow-ups, and skipped options, to pricing sabotage and office misalignment, this episode lays out exactly where money leaks and how to stop it.WIN OF THE WEEK:Billy, a brand-new business owner, just smashed a $30K sales week—his biggest ever. He got out of the van, empowered his team, hired office help, and used the exact process we talk about to eliminate bottlenecks. Oh, and he helped a woman in recovery get a home in the same week. That's impact!Whether you're still in the van or scaling your team, this episode will reset how you see your bottlenecks, your processes, and your power to fix them.00:00 Intro - Sales are the symptom01:20 Low conversions vs low leads03:10 The “Email it Over” Death Sentence05:00 Danger of skipping options06:50 Office & CSR process misalignment07:30 Post-job follow-up & R³ strategy09:35 Billy's $30K week & impact story12:30 Top conversion tips from a sales expert15:00 Offer more, sell more16:15 Wrap-up: The real sales fix--------------------------------------------------------------------------------------------------------------Join our community and get access to strategies that'll help bring your electrical business to the top!Connect with fellow electricians and tap into a network of support and expertise! https://www.facebook.com/share/g/wvcMRNiyvyWoiSx3/Subscribe to our newsletter to receive FREE weekly value pieces packed with strategies, and guides to improve your sales, service, and pricing

The show kicked off with Alan Morrissey chatting to John O'Brien and Tony Cogan about the Restaurants Association of Ireland's Cost of Doing Business 2025 Survey. Next, Alan spoke with Manufacturing Director of Ireland Operations, Tom O'Carroll and EMEA VP of QARC & Reg. Affairs, Frank Moloney. They discussed all things Zimmer Biomet. The conversation then shifted to Miltown Malbay AirBnB host, Lorna Cahill. She joined us on Morning Focus to discuss the remarkable finding from new research by Airbnb. Later, Alan was joined by Engineering Manager, Linda Phillips, Senior Chemist, Ahmad Ziaee and Chemist, Neville Murphy. They all chatted to Alan about the new investment on the talent development and retainment in the southwest region specifically Shannon, Clare. This was followed by the weekly Garda Focus segment with Sergeant Edel Burke, from Kilrush Garda Station. To follow, Alan was joined by Avril Collentine, Solicitor at Cahir & Co for our Legal slot. Next was our weekly episode of In the Garden Slot with Tom Stewart from Keanes Garden Centre. Derek Clune from Shannon Tidy Towns joined Alan to discuss How Zimmer has been involved in Shannon Tidy Towns, followed then by Operations Manager from Clare GAA, Deirdre Murphy. Deirdre discussed The partnership between Zimmer Biomet & Clare GAA. Next, Alan was joined by Manufacturing Director of Shannon operations, Mike O'Malley. Mikey chatted about CSR engagement in the surrounding Communities. Alan also caught up with Tommy Marren who discussed his latest play to Clare, Matches and Old Flames Back At Glór. Alan was then joined by Clare FM's, Derrick Lynch and Paudie Carmody to get the Sports Review from the Weekend. They discussed Kerry vs Clare and Waterford vs Clare. To wrap the show up, Alan was joined by Frankie Coote for the weekly ‘Ask the Dog Warden' segment.

Back by overwhelming demand, Sean Mitchell returns to The Successful Contractor — and this time, he's not holding anything back.  

Melanie chats with Lindsay Ducharme RD, CSR, LDN, Owner of Vital Kidney Nutrition about what plant proteins EVEN ARE, why they are so good for kidneys, and some of their favorite plant protein meals. Connect with Lindsay & Vital Kidney Nutrition at her website, Instagram & Facebook.   Submit a question for Melanie to answer on the podcast! Connect with The Kidney Dietitian! Work with Us! |  Instagram | Facebook | Pinterest | Facebook Group | Newsletter www.thekidneydietitian.org All information in this podcast is meant for educational purposes only and should not be used in place of advice from a medical professional.  

Most home service businesses are losing money in the one place they least expect it—their call center. Brigham Dickinson reveals how industry leaders like Tommy Mello use proven CSR training strategies to hit 90%+ booking rates and generate millions without spending more on leads. Learn how to turn your CSR team into a leadership pipeline, create a culture that drives results, and transform your call center into the most profitable department in your business. Hosted by Chad Peterman on Can't Stop the Growth—a podcast built for leaders in HVAC, plumbing, electrical, and other home service industries who want to lead better, grow faster, and build lasting impact through people-first leadership and proven business strategies. Want the Happy Call Script mentioned in the episode? Text the word HAPPY to 385-247-3714 to get it now. Additional Resources: Brigham on LinkedIn Power Selling Pros Website Join The ARENA - a CSTG Community! Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Your call center has untapped profit potential. When properly trained, CSRs can dramatically boost booking rates and drive top-line revenue. Hitting 90% booking rate on bookable calls should be the standard. Every percentage point below that is costing real dollars. Your CSR team can be a leadership pipeline. With the right culture and coaching, the call center becomes a place where future leaders emerge. Flat compensation beats percentage-based incentives. A clear, daily dollar amount per membership or upsell keeps CSRs motivated and focused. AI has value, but it can't replace human connection. Use it for support, but don't let it take over the customer experience unless you want to risk sameness.

In this episode of Power Producers Podcast, David Carothers is joined by Eric Stein, the president of Insured Solutions and author of the newly published book The Blueprint. Eric brings a wealth of experience in the insurance industry, especially in alternative workers' compensation and risk management. Throughout the episode, he shares insights into the complexities of captives and alternative risk transfer, breaking down the steps agencies should take to prepare for these advanced insurance structures. From understanding high-deductible programs to managing collateral and underwriting, Eric emphasizes the importance of laying a solid foundation before transitioning into self-insured or captive models. He also delves into the practicalities of running a business with virtual assistants, outsourcing, and the technological tools that have helped him with scale operations. Key Points: Captives and Alternative Risk Transfer Eric Stein explains the transition process from guaranteed cost programs to alternative risk solutions like captives. He highlights the importance of proper preparation, risk management strategies, and collateral requirements that agents need to consider before taking the plunge into captives. Building Risk Management Programs Eric discusses how he built a successful alternative risk workers' comp program, including the creation of custom risk management packages for clients. He stresses the significance of managing risk effectively before committing to high deductible or self-insured programs. Leveraging Offshore Virtual Professionals Drawing from his experience, Eric shares how he successfully utilized offshore virtual assistants to scale his business. He talks about the process of outsourcing back-office work, from telemarketing to CSR tasks, and the importance of developing solid processes to ensure smooth operations. Documenting Processes for Virtual Assistants Eric emphasizes the necessity of having documented workflows before outsourcing tasks to virtual professionals. He provides valuable advice on how agencies can streamline their processes and integrate offshore support effectively, ensuring they get the most out of their virtual team. The Power of Automation and Marketing Eric also touches on how marketing automation has helped him grow his business. From email marketing to using systems like Salesforce and Pardot, he explains how automation frees up time for high-value activities, such as client relationship building and business development. Exclusive Offer For the first 10 listeners who email Eric at eric@insuredsolutions.net, he's offering a free digital copy of his book The Blueprint, where he dives deeper into his unconventional journey and the strategies that led him to success in the insurance industry. Connect with: David Carothers LinkedIn Eric Stein LinkedIn Kyle Houck LinkedIn Visit Websites: Power Producer Base Camp Insured Solutions Inc. Killing Commercial Crushing Content Power Producers Podcast Policytee The Dirty 130 The Extra 2 Minutes

Nominate your veterinary hero here today! Veterinary Medicine was a 2nd career for Jill Clark, DVM, who had a successful 17-year career as an Assistant Director in film and television production that followed her early start in that profession as a child actor. Looking for a change, she was accepted into veterinary school and graduated from Oklahoma State University with her DVM ('96). Clark practiced medicine in a 6-doctor practice as an associate and then Medical Director of a satellite practice for 10 years before joining a group of 8 hospitals that grew to 80, National PetCare Centers, eventually taking on the Vice President of Operations role. Next up, she served 12 years with VCA in hospital operations, managing 22 General and Specialty Practices, and then as a vice president at the VCA home office in Los Angeles, overseeing VCA's doctor recruiting team, campus relationships, and intern/resident placement. In 2010, she was responsible for creating VCA's award-winning corporate university, WOOF-U, which trained and developed over 24,000 veterinary learners and is still VCA's primary training vehicle today. Clark founded IGNITE Veterinary Solutions in 2016 with the singular goal of elevating the role-specific knowledge and capabilities of veterinary teams to enhance their well-being and the well-being of the patients and clients they serve. Her passion for the underserved learners in our profession is obvious in IGNITE's focus on CSRs and their advancement. Clark and her co-author, Kristi Fisher, CVT, created the Veterinary Receptionist Certificate of Excellence (VRCE), which has made a material difference in the lives of more than 5,000 CSRs and growing. Her passion for elevating CSRs to a new level led her to create the non-profit North American Association of Veterinary Receptionists (NAAVR) in 2024 with Debbie Boone, CVPM, and Rhonda Bell, CVPM, PCM, CDMP. This association advocates for CSRs, normalizes and creates continuing CSR education tracks at state and national conferences, and provides the tools necessary for CSRs to thrive in their role. Her nearly 30-year career in veterinary medicine has been dedicated to constantly improving veterinary outcomes and operations. It has created many opportunities for the professional growth of the incredible people who make up our profession. Clark's other passions are showing American Quarter Horses and spending time with the love of her life and fellow veterinarian Bob Murtaugh, DVM, MS, and their 7 dogs, 9 horses, 4 cats, 4 goats, 4 mini-Belted Galloway cows, and 4 chickens on their ranch outside of Austin, Texas.

Stop missing the calls that fill your board. In this episode of Can't Stop the Growth, Chad Peterman is joined by Brad Scruggs, President and CMO of ZyraTalk, to talk about a simple but powerful idea: when you stop missing calls, you stop losing jobs. Brad breaks down how HVAC and plumbing businesses are using AI-powered customer service representatives (CSRs) to capture more leads, reduce missed calls, and grow without hiring more people. Whether it's after-hours coverage, overflow, or lead aggregator response times—AI is helping high-growth companies optimize their call centers and maximize every opportunity. This episode is packed with tactical insights for leaders serious about growing their home service business. If you're focused on building a culture of excellence, booking more jobs, and staying ahead of the curve—this conversation is for you. Watch now to see how top operators are filling the board faster, without relying on more ads or more staff. Additional Resources: Brad on LinkedIn Learn more about ZyraTalk Join The ARENA - a CSTG Community! Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Most service businesses miss 15–35% of their inbound calls. That's real money walking away. AI-powered CSRs can respond instantly—nights, weekends, and during peak hours. Use AI to handle simple requests and free up live reps for high-value leads. Integration is simple, with many teams live within two weeks. Real-time data allows for continuous CSR coaching and improved conversion rates. Speed-to-lead with aggregators like Angi, Thumbtack, and Modernize is crucial—AI helps you get there faster. Many companies use AI as overflow backup, while others have made it their front line. Growth doesn't have to mean more leads—it starts with booking the ones you already have.

Send me a messageOn this week's episode of the Sustainable Supply Chain podcast, I'm joined by Rhea Rakshit, VP of Product Management at Sayari, a company helping organisations untangle the complex web of supply chain risk with data, design thinking, and a strong dose of social impact.We talk about why traditional supply chain visibility just doesn't cut it anymore - and how real insight starts with understanding who you're sourcing from and who they're connected to. Rhea brings a fascinating perspective, shaped by her background in social innovation and systems design, and years working on both the consumer and enterprise sides of supply chain tech.In this episode, you'll learn:✅ Why ESG is no longer just a CSR checkbox✅ How forced labour, climate risk, and deforestation are being tracked with data-led approaches✅ What “human-centred design” actually looks like in the context of supply chain software✅ The difference between visibility and insight - and why it matters for resilience✅ How global North boardrooms often miss the lived realities of their suppliers in the global South✅ Why consolidating sustainability ownership under risk or compliance functions is a game-changerIf you're serious about building a resilient, ethical, and future-proof supply chain, this conversation is a must-listen.

Az előfizetők (de csak a Belső kör és Közösség csomagok tulajdonosai!) már szombat hajnalban hozzájutnak legfrissebb epizódunk teljes verziójához. A hétfőn publikált, ingyen meghallgatható verzió tíz perccel rövidebb. Itt írtunk arról, hogy tudod meghallgatni a teljes adást. 00:27 Köszöntjük új műsorvezetőnket! Amanda Lear Budaörsön és Saigonban. Amanda Lear és Dalí. Mély hangok az eurodiscóban. 04:13 Az értékteremtés zöldsége. Hagyma a Peer Gyntben. Orbán Ráhel és Slavoj Zizek angoltudása. 09:14 Tiborcz telefonál. Az értéktemtés csimborasszójának Mariana-árka. CSR és fenntarthatóság. Akkreditáció autokráciában. Remény a Magyar Péter-drukkereknek. 16:43 Sötét csalássorozat a Felcsút ellen: kik nem hagyják fentről, hogy bajnok legyen egy szimpatikus kiscsapat? A Győr elleni meccs és Hornyák mester magyarázata. 20:40 Böde Dániel 500. bajnokija és a világ legnagyobb csatársora. A győzelmi kényszer még segíthet. A kádárista futballspekuláció visszatér. Bognár Gyuri, az ellenálló. 24:38 Az irodalom, Mario Vargas Llosa és Esterházy Péter halála.26:49 Védővámok Lesotho és a Vatikán ellen. A lesothói síparadicsom. Hány amerikai akar gyárban dolgozni? 31:05 A futószalag maszkulinitása jobb- és baloldalon. Gig economy vs. gyári munka. A zhenghoui Apple-gyár és az újpopulizmus szemfényvesztése. 37:01 Mi a magyar alkotmány aktuális verziószáma? Az amerikai trumpista jobboldal a magyar alkotmánymódosításról. A kínai tévé a központilag irányított magyar gazdaság problémáiról. 40:44 Nyugi, lesz osztogatás. 42:11 2025-ig lehetett kábítószerezni. Az amerikai és a magyar drogháború eredményei. 49:14 Orrba fújt dolgok. See omnystudio.com/listener for privacy information.

In this episode of The Caring Economy, Toby Usnik sits down with Maury Wolfe, VP of Corporate Social Responsibility & Public Affairs at Cox Enterprises, to explore how a century-old company is doubling down on impact in a modern world. From bold climate commitments to long-term investments in workforce development, Maury breaks down Cox's holistic approach to corporate responsibility—and what it takes to build trust, resilience, and relevance in 2025 and beyond.We discuss:How Cox is rethinking corporate legacy through environmental and social innovationWhy real change starts from the inside—by engaging employees and elevating voicesHow Cox's $400 million CleanTech investment strategy reflects purpose-driven businessThe power of cross-sector partnerships in creating scalable impactIf you're looking for a roadmap on embedding CSR into the DNA of a company—and doing it authentically—this is the episode for you.

What if you had a CSR who could answer after-hours calls, schedule service and respond to questions 24/7/365? On this episode, Ka Tsu of Avoca AI joins Dan and Donnie to discuss an AI call center and customer service platform. Tune in to hear a Q&A about the benefits and challenges of implementing AI CSRs in pest control.   Guest: Ka Tsu, Sales & Partnership Lead, Avoca AI   Hosts:  Dan Gordon, PCO Bookkeepers & M&A Specialists Donnie Shelton, Triangle Home Services

The 3 J's of CSR reunite to bring you our WrestleMania 41 predictions over the course of TWO episodes! We break down the HOF inductees, predict the 7 matches on Night 1, and speculate on what else might happen during the Show of Shows in Las Vegas!   Follow me on Twitter/X! - @JuicySteen Follow me on IG! - @JuicyWrestlingCloset Subscribe on YouTube! - @JuicySteen Subscribe to this podcast on Apple Podcasts! And, if you have the time, swing by iTunes and leave a rating and review. Thank you for your support!  NOW ON SPOTIFY & AMAZON MUSIC!

In today's dynamic and evolving marketplace, understanding the essence of modern business goes far beyond textbooks. Modern Business Essentials dives deep into the interconnected pillars that shape success in the 21st century. This comprehensive course blends theory with actionable insights, covering ten key areas that are essential for businesses to thrive in today's fast-paced digital world. Each unit unravels five distinct chapters, offering real-world examples, case studies, and practical solutions designed for entrepreneurs, managers, and professionals aiming to excel in modern business environments. To unlock full access to all our episodes, consider becoming a premium subscriber on Apple Podcasts or Patreon. And don't forget to visit englishpluspodcast.com for even more content, including articles, in-depth studies, and our brand-new audio series now available in our English Plus Podcast's shop! What You'll Learn: Business Strategy & Management: Master strategic thinking and learn how to adapt during times of uncertainty. Digital Transformation & Innovation: Discover how automation, AI, and emerging technologies redefine the workplace. Marketing & Branding: Build compelling personal and corporate brands, leveraging content marketing and data analytics. Global Business & Economics: Understand how geopolitics, economic policies, and global supply chains affect businesses. Startups & Entrepreneurship: Scale your ideas while navigating funding challenges and fostering inclusive business cultures. Human Resources & Talent Management: Explore best practices for remote teams, employee well-being, and upskilling. Operations & Supply Chains: Implement lean management principles and tackle risks for efficient business operations. Finance & Investment: Get insights into budgeting, forecasting, FinTech, and risk management. Customer Relations & Service: Create customer-centric models to build loyalty and elevate user experiences. Sustainability & Corporate Social Responsibility: Integrate sustainable practices and navigate CSR challenges for long-term impact.

How can you find rooms for 4 in Scotland? Is Bilt worth it if your rent's only $1500? We answered these questions and more on the Ask Us Anything hosted live on YouTube on April 2nd, 2025. (03:29) -  ​​If you guys could only have cards from one issuer, which would you choose? (11:09) -  ​​What's your thought on how long the us bank 4% card could stay alive? (12:04) -  Do you guys have a comprehensive list of when each type of point expires? For example United Travel Bank expires 5 years after purchasing, Hyatt points i think expire 2 years if no activity etc. Read our post on "How to keep points and miles alive" here: https://frequentmiler.com/how-to-keep-points-and-miles-alive/ (12:34) - ​​Do you think Aeroplan is going to lose value bc of too mamy tiers of pricing for different partners? A big chunk of the value is mixing partners, that's hard if there's so much variance. (17:02) -  ​​Going to Europe for the first time from lax in 1 year. How do I get started figuring out how to use my many Amex mile Read our "Best ways to get to Europe with miles or money" post here: https://frequentmiler.com/best-ways-to-get-to-europe-with-miles-or-money/ You can find our "Which award search tool is best" post here: https://frequentmiler.com/which-award-search-tool-is-best/ (21:05) - Opinions everyone - Will Hyatt ever revamp their personal credit card? (21:56) -  In the US, you can have multiple people in a hotel room yet in Europe it seems impossible to put 4 people in a hotel room. Is there a way to do that in Scotland? Read Nick's post about booking Cottages.com with Wyndham here: https://frequentmiler.com/booking-cottages-com-via-wyndham-rewards/ (29:33) -  ​​When looking for points/miles redemptions, at what point in time before the flight do you consider paying with cash? (31:33) -  You guys stress opening up new cards for Sign up bonuses and using Categories multipliers. How many New Cards do you open for SUB each year and how often apart do you open them? (35:30) - ​​How many credit cards do you typically open in a calendar year and what's the split with the amount of new business versus personal cards? Read the complete guide to credit card application rules by bank here: https://frequentmiler.com/complete-guide-to-credit-card-application-rules-by-bank/ (40:56) - JW Masai Mara will charge you $4,950 PER NIGHT if you booked on points and you cancel less than 90 days out. CSR won't cover it because nothing has been charged on the card in advance. Thoughts? (46:37) - Hi, is it possible I can get a FREE Carnival cruise if I submit just a MGM gold status + Wynn Platinum? Trying to avoid making a trip to Atlantic City for more statuse (49:08) - ​​If my rent is $1500 a month is Bilt card worth a 5/24 spot?