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Most contractors think they need more leads, but Josh Crouch says many are already losing revenue inside the calls they have. Josh joins Scott to unpack missed calls, misleading booking-rate data, CSR training, dispatching for dollars, and where AI answering services help or hurt. They also explain why homeowners expect pricing information online and how ecommerce can move the buying process forward before a technician ever reaches the home.Change Your Filter is Powered by Contractor Commerce.Contractor Commerce helps contractors guide homeowners through pricing, options, and next steps directly from their website ... learn more.Follow us on social!LinkedInFacebookInstagramConnect with Josh!
Drony w szkolnym planie lekcji mają sens? Dominik Koziarski, founder i CEO Little Bit Academy przekonuje, że tak. Jego edtech od lat uczy dzieci programowania, tworzenia gier oraz wykorzystania dronów w praktyce. Brzmi świetnie w sprawozdaniach z CSR i nagrodach na kongresach – ale jak wygląda zderzenie tej misji z twardą rzeczywistością rynkową?Dowiecie się tego z naszej rozmowy z Dominikiem.
In this episode of Change Your Filter, Lisa sits down with Erica Leonor, founder of Voxa, to discuss stronger CSR training, better communication, and the human side of home-service sales.Erica explains why CSRs are salespeople and why they should be involved when a Contractor Commerce online quote comes in. When your team knows how to build excitement around the quote, answer questions, and confidently guide the homeowner toward the next step, e-commerce becomes part of a stronger customer journey, not a replacement for it.In this conversation:✅ Why CSRs should see themselves as salespeople✅ How to turn an online quote into a booked appointment✅ Why every department should understand your e-commerce process✅ Where AI can help and where human connection still wins✅ How coaching and incentives can improve CSR performance✅ Why contractors should get better at pitching the value they already provide✅ Erica's perspective on women in the trades, resilience, faith, and balancePowered by Contractor Commerce.Contractor Commerce helps contractors guide homeowners through pricing, options, and next steps directly from their website ... learn more.Follow us on social!LinkedInFacebookInstagramConnect with Erica!
Google Ads and Local Services Ads are undergoing some of their biggest changes yet—and pest control companies are directly in the path of those changes.Beginning in August 2026, Google is starting the migration of Local Services Ads into the Google Ads platform, with pest control included among the first U.S. home-service industries affected. At the same time, AI Max and Google's increasingly AI-driven approach to Search are changing how advertisers reach potential customers.But there's another side to this conversation that may be even more important:What happens after Google generates the lead?On this episode of The Pest Control Marketing Domination Podcast, Casey Lewis of Rhino Pest Control Marketing discusses both sides of the equation—how Google is changing the way pest control leads are generated and why pest control companies need to dramatically improve the way those opportunities are handled once the phone rings.Far too many pest control companies still depend on the one-call sale.A potential customer calls and says:"I'm calling around.""I need to talk to my wife.""That's more than I expected.""Thank you. I'll call you back."And that's where the sales process ends.In some companies, the CSR doesn't even get the caller's name before hanging up.Casey explains why statements like "I'm just price shopping" are often a smokescreen for the customer's real objection—and why CSRs need to learn how to uncover what's actually preventing the customer from scheduling.Instead of simply accepting "I'll call you back," what would happen if your CSR asked:"What would it take to get you scheduled for treatment so we can eliminate the problem you're having?"That's where the real conversation begins.Casey also discusses why CRM, automated follow-up, lead tracking, and sales training are becoming increasingly important as Google moves deeper into AI-powered advertising.Because generating more leads isn't necessarily the answer.If you're paying Google to generate opportunities but your company isn't capturing their information, tracking them, following up, and measuring how many ultimately become paying customers, you may not have a lead-generation problem—you may have a conversion problem.In this episode, you'll discover:• What's changing with Google Local Services Ads beginning in August 2026• Why pest control is among the industries affected by Google's initial LSA migration• How AI Max is changing traditional Google Search campaigns• Why Google is moving toward more automation and AI-driven optimization• What pest control companies should be doing now to prepare• Why "price shopping" isn't always the real objection• The question your CSRs should be asking before letting a prospect walk away• Why every legitimate caller should become a trackable opportunity in your CRM• How automated follow-up can recover opportunities that didn't book on the first call• Why pest control owners should measure leads all the way through booked jobs and revenue• How CSR training and CRM data can become a competitive advantage in the new AI-driven advertising environmentGoogle can use all the AI in the world to find someone with an ant, roach, rodent or termite problem—but Google can't make your CSR close the sale.That's still your responsibility.If you're a pest control owner who wants to understand where Google advertising is heading—and how to make sure you're actually converting the opportunities you're already paying for—this is an episode you don't want to miss.Casey LewisRhino Pest Control MarketingRhino Digital Media, Inc.Website: RhinoPros.comPest Control Marketing: RhinoPestControlMarketing.comEmail: casey@rhinopros.comPhone: (925) 464-8383Strategy Call: RhinoPros.com/contact/Podcast: RhinoPros.com/podcast/YouTube: @RhinoPestControlMarketingFacebook: Rhino Pest Control MarketingLinkedIn: Casey Lewis
Cześć, dzień dobry!Czy działalność centrum usług wspólnych może wykraczać daleko poza codzienne procesy biznesowe? Jak wiedza inżynierska i architektoniczna zespołu Site Planning może zostać wykorzystana dla dobra lokalnej społeczności? I co sprawia, że pracownicy angażują się w działania wolontariackie z własnej inicjatywy?O tym w kolejnym odcinku podcastu BSS bez tajemnic rozmawiam z Justyną Bogusławską – Senior Manager Działu Site Planning w Philips Capability Center w Łodzi.Rozmawiamy o tym, czym zajmuje się zespół Site Planning w Philips i dlaczego jest to nietypowa funkcja w strukturach usług wspólnych. Justyna opowiada, jak inżynierowie i architekci projektują przestrzenie szpitalne, a także jak swoje kompetencje wykorzystują podczas działań na rzecz lokalnej społeczności.Jednym z głównych tematów rozmowy jest program Team Up for ESG oraz rozwijający się wolontariat pracowniczy Philips w Łodzi. Poznajemy historię inicjatyw związanych m.in. z pomocą domom dziecka i schronisku dla zwierząt, a także znacznie większego przedsięwzięcia realizowanego wspólnie z Centrum Kultury Młodych.W 2024 roku około 100 pracowników zaangażowało się w remont pomieszczeń, a w kolejnym etapie liczba uczestników wzrosła do około 150 osób. Przez cztery tygodnie, pięć dni w tygodniu, kolejne grupy pracowników pracowały nad remontem Centrum Kultury Ariadna przy ul. Niciarnianej w Łodzi. Łącznie projekt obejmuje około 900 m² obiektu, z czego planowane jest odnowienie około 90% jego wnętrza.Rozmawiamy również o tym, jak firma wspiera pracowników angażujących się w wolontariat, dlaczego takie działania stają się elementem integracji i team buildingu oraz w jaki sposób ESG i CSR mogą przekładać się na realny wpływ na lokalne otoczenie.To rozmowa o odpowiedzialnym biznesie, wolontariacie pracowniczym, ESG, CSR, shared services i roli centrów usług wspólnych w lokalnych społecznościach.Zapraszam! Linki:Philips Capability Centers - https://www.careers.philips.com/cee/en/gbs-polandKultura w Philips Capability Centers - https://www.careers.philips.com/global/en/our-cultureGlobalna fundacja i informacja o wolontariacie - https://www.careers.philips.com/global/en/philips-foundationPhilips na Instagram - https://www.instagram.com/lifeatphilips/ **************************** Nazywam się Wiktor Doktór i na co dzień prowadzę Klub Pro Progressio https://proprogressio.com/pl/dzialalnosc/klub-pro-progressio/1 – to społeczność wielu firm prywatnych i organizacji sektora publicznego, którym zależy na rozwoju relacji biznesowych w modelu B2B. W podcaście BSS bez tajemnic poza odcinkami solowymi, zamieszczam rozmowy z ekspertami i specjalistami z różnych dziedzin przedsiębiorczości.Zapraszam do odwiedzin moich kanałów na:YouTube - https://www.youtube.com/@wiktordoktor Facebook - https://www.facebook.com/wiktor.doktor LinkedIn - https://www.linkedin.com/in/wiktordoktor/ Moja strona internetowa - https://wiktordoktor.pl/ Możesz też do mnie napisać. Mój adres email to - kontakt(@)wiktordoktor.pl **************************** Patronami Podcastu “BSS bez tajemnic” są: Marzena Sawicka https://www.linkedin.com/in/marzena-sawicka-hillway-training/Przemysław Sławiński https://www.linkedin.com/in/przemys%C5%82aw-s%C5%82awi%C5%84ski-155a4426/ Damian Ruciński - https://www.linkedin.com/in/damian-rucinski/ Szymon Kryczka https://www.linkedin.com/in/szymonkryczka/Grzegorz Ludwin https://www.linkedin.com/in/gludwin/ Adam Furmańczuk https://www.linkedin.com/in/adam-agilino/ Igor Tkach - https://www.linkedin.com/in/igortkach/ Damian Wróblewski - https://www.linkedin.com/in/damianwroblewski/ Paweł Łopatka - https://www.linkedin.com/in/pawellopatka/ Wiktor Doktór Jr. - https://www.linkedin.com/in/wiktor-dokt%C3%B3r-jr-916297188/Agata Stolarz - https://www.linkedin.com/in/agata-stolarz/Hubert Antczak - https://www.linkedin.com/in/hubert-antczak/ Wspaniali ludzie, dzięki którym pojawiają się kolejne odcinki tego podcastu. Ty też możesz wesprzeć rozwój podcastu na: Patronite - https://patronite.pl/wiktordoktor Patreon - https://www.patreon.com/wiktordoktor Buy me a coffee - https://www.buymeacoffee.com/wiktordoktor Buycoffee.to - https://buycoffee.to/wiktordoktor Become a supporter of this podcast: https://www.spreaker.com/podcast/bss-bez-tajemnic--4069078/support.
Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society. In this episode, Justin interviews APIW President Dawnmarie Black about her role at Amwins and her journey to get there, starting with clerical work in her father's insurance agency. Dawnmarie speaks about the great training program she received early in her career, being mentored, joining an association board, and growing her career through being mentored, networking, connecting, building relationships, being mentored, and leadership. She emphasizes communication and transparency as the basis of relationships. Justin and Dawnmarie discuss upcoming trends in risk, recruiting talent, and retaining professionals with a culture of trust and development. Dawnmarie speaks of Amwins's innovative outreach to underrepresented children and HBCUs about the insurance industry. Finally, Dawnmarie focuses on her association work and the upcoming APIW 50th Anniversary Gala on November 3rd in NYC. Listen for themes of communication, connection, and relationship building. Key Takeaways: [:01] About RIMS and RIMScast. [:16] About this episode of RIMScast. We will be joined today by Dawnmarie Black of Amwins. She is also the President of the Association of Professional Insurance Women (APIW). But first… [:42] RIMS-CRMP Workshop. We are delighted to announce that on August 27th and 28th, RIMS President Manny Padilla will be leading the two-day in-person workshop at St. John's University at 101 Astor Place in New York City. A link to the registration is in this episode's show notes. [1:02] RIMS-CRMP Virtual Workshops. RIMS will partner with PARIMA for the RIMS-CRMP Exam Prep on September 1st and 2nd. Registration links are in this episode's show notes. [1:12] Also on the webinars page, you will see a two-part series hosted by the RIMS Membership Department. The "Classroom to Career" webinar series highlights how RIMS equips students with the knowledge, skills, and connections needed to thrive in risk management careers. [1:28] Participants will gain insights into industry trends, career pathways, and practical tools that help them confidently step into the evolving world of risk management after graduation. These sessions will be hosted on September 1st and 9th. [1:41] These sessions are member exclusives and are complimentary for RIMS members, of course. So, if you are interested in becoming a member, this would be the time. Visit RIMS.org/membership. [1:51] RIMS is back on YouTube. Our handle is @RIMSOfficialChannel. We've got plenty of videos there, including RIMScast, RIMScast Canada video podcasts, and other informative and entertaining content from RIMS. Subscribe to the channel today! [2:08] On with the Show! Our guest today is Dawnmarie Black. She is the Senior Vice President and Client Relationship Manager at Amwins, and she is the President of the Association of Professional Insurance Women (APIW). [2:26] We'll talk a bit about her career journey, what she believes it takes to attract and retain talent in insurance and risk management, and the interconnected risks that are on her radar. Let's get to it! [2:39] Interview! Dawnmarie Black, Welcome to RIMScast! [2:48] Justin says, you know Dawnmarie Black from Amwins, and she is also the President of the Association of Professional Insurance Women (APIW). Justin is wearing their pin. [3:21] Dawnmarie is a Client Relationship Manager at Amwins. She builds relationships with retail trading partners. It's a strategic national, corporate relationship across the U.S. [3:35] Dawnmarie works and collaborates with their market placement teams or carrier strategy teams and Amwins internal brokers. [3:44] There's a lot of collaboration to ensure that Amwins brokers are finding the opportunities and so the client and Amwins understand how Amwins fits into their strategic priorities, and to grow both businesses. [4:04] Dawnmarie says she and her team are there to support the retail brokers and also support Amwins's internal brokers in their growth initiatives. [4:13] Dawnmarie joined Amwins in September of 2025. [4:32] Dawnmarie's father owned an insurance agency in Pittsburgh, Pennsylvania. She worked at his agency from age 16. She went to Allegheny College in Meadville and worked at a local agency. She did a lot of mailroom, file room, cold calling, and CSR work. [4:59] Dawnmarie thought she would ultimately move up in her father's agency and someday be the succession plan. He sold it, and Dawnmarie went to work for Chubb in their training program. It was a phenomenal start into this industry. They had a great training program. [5:16] Dawnmarie says a lot of her group are still colleagues and friends today, which set the stage for her career. [5:21] Dawnmarie says she moved through underwriting and brokerage, she built and launched an IT system at Aon, and went back to underwriting for a while. Most recently, Dawnmarie was the head of market development for the Americas at Lloyd's of London. [5:54] Dawnmarie says it was an incredible role to understand what's happening in the global marketplace, at a 30,000-foot view, working with coders in the U.S. very closely. This is how she got to Amwins. She was promoting the Lloyd's market to the Amwins leadership team. [6:37] Justin finds it fascinating that Dawnmarie was not the successor to her father but made her own way in the insurance industry. She learned it from the ground up. She has touched every part of the industry except for claims. She has come full circle, working with retailers again. [7:04] Dawnmarie says it has been a very interesting and fulfilling journey. She feels like it has placed her well to be in a position like this, to be working with Amwins's retailers. [7:36] Dawnmarie says she establishes trust with people through communication and transparency. She tells it like it is. She also will go the extra mile, out of her way to make sure things get done. At Amwins, there is a service leadership culture. [8:01] Dawnmarie says she is there to help; to help direct, to help move things, or to help resolve things, at a very strategic, macro level. That fills her cup. She owns up to what she is promising. [8:19] Dawnmarie says, if she tells you she is going to get something done, she will get it done, to the best of her ability, or there will be a very good reason why it hasn't been done. It's important to communicate that. [8:39] Dawnmarie says she thinks that the next generation of leaders exhibits these qualities. They are thoughtful and demanding and have high expectations. When Dawnmarie entered the industry, the culture required her to prove herself. There was a way to approach the business. [9:14] Dawnmarie says the Chubb training program was 12 weeks in their training center in Warren, New Jersey. You learned the policy forms, how to work with insureds, and understand needs. You understood risk. You learned underwriting and pricing. [9:36] The emphasis was understanding the business. Unfortunately for our young risk professionals, there are not as many programs like that available today. [9:49] Dawnmarie says you find companies that are putting training programs together. Amwins has an underwriter development program that is outstanding. A lot of the business produced in Amwins comes from those who have come through the UDP or a broker development program. [10:05] Dawnmarie says our industry has gotten away from the super-formalized training programs, probably to the detriment of our younger professionals, but we're all stepping in and finding ways to fill those gaps. [10:30] Justin concludes that Dawnmarie had an analog, hands-on, pen-and-paper training program. [11:06] Dawnmarie joined the APIW early in her career. She would go to two or three monthly luncheons a year. Then she left APIW for a few years. [11:26] About 10 years ago, while she was at Lloyd's, Dawnmarie was asked to join the board of APIW and get more involved. There, Dawnmarie held the roles of Co-head of Programming, then Treasurer, and ultimately, she was asked to step into the President position. [11:46] Dawnmarie says she has seen the incredible evolution of APIW, going from 500 members to 3,500 members in 11 chapters across the U.S. with 60 corporate sponsorships. APIW has grown since the first time Dawnmarie was involved. [12:20] Dawnmarie says that in her early 40s, she went to her first Women's Leadership Conference by the Insurance Industry Charitable Foundation (IICF). There weren't a lot of events like that then. Dawnmarie was struggling to figure out what she wanted in her career. [12:50] At this Women's Leadership Conference, a woman spoke on the importance of getting involved, joining boards, and growing your network. Dawnmarie had always done that organically, but she hadn't done it thoughtfully. It was client-driven. [13:08] Dawnmarie went back to management and said that IICF board positions go to sponsor companies. She asked if Lloyd's would sponsor IICF and could she be chosen as the board member? That's where she got her first board experience. [13:24] Dawnmarie moved up and ended up Co-chair of the Boston Chapter. She learned a lot, and it prepared her for APIW. [13:41] A Quick Break! Many fantastic RIMS events are coming up in 2026. This is a last call for registration for the Second Annual RIMS Texas Regional Conference, which will be held from August 10th through the 12th at the Grand Hyatt on the San Antonio River Walk. [13:58] Visit RIMS.org/Events for registration information. The hotel cutoff date was July 10th. Reservations may still be made after the hotel cutoff date, subject to availability; however, the negotiated group rate is no longer guaranteed, so reserve now. [14:14] The 11th Annual Chicagoland Risk Forum will return to the Old Post Office on Thursday, September 24th, 2026. Visit ChicagolandRiskForum.org for more information. [14:25] The RIMS Western Regional Conference will be held from October 4th through the 7th in Seattle, Washington. The agenda is live, and registration is open. Visit RIMSWesternRegional.com and the link in this episode's show notes for more information. [14:41] Save the dates: October 18th through the 21st. We will be in Quebec City to celebrate the 50th Live RIMS Canada Conference. Booth sales are open, and sponsorship opportunities are still available. Advance registration is open now. [14:58] Visit RIMSCanadaConference.ca for more information. Also, remember to check out RIMS.org/Canada for our spinoff show, RIMScast Canada, hosted by National Conference Committee Chair, Aaron Lukoni. [15:13] The RIMS ERM Conference 2026 will be held on November 19th and 20th in Columbus, Ohio. Registration is now open. [15:22] Through August 21st, you can nominate a program for the RIMS ERM Global Award of Distinction. If you know of an ERM Program that is award-worthy, we want to hear about it. A link to the nomination form is in this episode's show notes. Visit RIMS.org/ERM2026. [15:41] We're already looking to RISKWORLD 2027, which will be held over four days in New Orleans, Louisiana, from April 18th through the 21st! The call for session proposals is now live and will stay active through August 21st. [15:56] RIMS members can exclusively register by September 4th for the best rate. And get first access to the hotel block. Hotel reservations open on October 28th, ahead of public registration. Sitting this out is the real risk! The link to registration is in this episode's show notes. [16:16] Let's Return to Our Interview with APIW President Dawnmarie Black! [16:40] Dawnmarie says that the importance of building relationships with communication and transparency applies to risk managers as well. [16:49] Dawnmarie says that risk managers getting to know their brokers and underwriters, building relationships, telling their story, building trust, and understanding the insurance and why a specific carrier is being suggested goes a long way if there's a claim or wording issue. [17:47] Dawnmarie says with the relationships established, with the ability to pick up the phone and say, "We need to have a conversation," you've already set the stage. [18:11] Dawnmarie says emerging risks the insurance industry needs to pay attention to in the next three to five years include addressing AI. Will AI drive margins down? We need to leverage it to do our jobs better. We can't just decide that we're simply going to depend on it. [18:37] AI exists. It's there as a tool. We need to prepare our people to be able to assess it, analyze it, understand it, and program the prompts. The best prompt writers are getting the best results. [18:56] It doesn't mean it's a perfect result, so you need the ability to communicate, analyze, and explain why the output makes sense and how it applies. [19:20] Another emerging need is for more and more data and the ability to depend on that data, using AI to help understand it and being able to explain the data to the board why they can take a larger retention, or why we need more cover in this area. [19:54] Dawnmarie talks about weather-related events. Catastrophic events aren't going away; they're getting worse. Illinois has had more convective storms this year than any other state. It's unexpected and unprepared for. [20:16] The unexpected storm volume creates a shift for the underwriters, clients, and brokers, making sure they have the data to understand what's been exposed and what's been impacted. [20:30] The models need to address these shifts. We need, as an industry, to be pushing for that: the stronger the models, the more differentiated the models we can have. [20:42] Maybe that's where AI plays a great role, helping us in the changing and adaptation. These are trends Dawnmarie watches. She is so impressed with the data that Amwins has to work with. [21:06] When you have that good data, the world opens up to capital and new strategies. It makes a big difference in where an organization will go strategically. That impacts everybody. [21:23] Sponsorships! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. RIMScast is proud of its longstanding relationships with AXA XL, Global Risk Consultants, Alliant, Zurich, and more. [21:44] Links to many of these episodes are in the show notes. RIMScast sponsorships can be bundled with whitepapers and webinar sponsorships. [21:52] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! [22:05] Reach out to Ted Donovan at TDonovan@RIMS.org or reach out to Sales at Sales@RIMS.org. Let's find the best opportunity for you and your organization. [22:18] Let's Conclude Our Dialog with APIW President Dawnmarie Black! [22:54] To help make insurance careers more appealing to young professionals and career changers, Dawnmarie asks you to stop saying, "I just fell into insurance." We have a story to tell. [23:13] There is a reason someone came into this industry. It probably wasn't planned, but how they got started and why they stayed; we need to talk more about why people stay in insurance. Because they love it! It is a wonderful ecosystem for growth and travel. It's stable. [23:37] APIW just held Intern Days, one in New York, one in Chicago. This was their first year in Chicago, and about 20 people came. It was their second year in New York. About 50 came. [23:51] Dawnmarie says we do this out of our budget. There's no charge for it. We bring the interns together for four hours. They do a leadership panel, networking, and answering questions. [24:04] Dawnmarie says a lot of other associations do this. She mentions RISE Professionals. They had a terrific Leadership Conference and Gala in Florida. [24:20] That's an opportunity for young professionals to come together with very good programming around leadership. Networking with their peers and colleagues. Dressing up and going to a gala and celebrating. Dawnmarie has heard only positive feedback about that. [24:38] APIW supports RISE. RISE supports the APIW Mentorship Program. You'll see a lot of interconnectivity among the insurance associations. They partner to share great programs rather than duplicating efforts. It helps both associations. [25:01] The market in Charlotte rallies around Community Matters. There was a week-long session two weeks ago bringing in young children from under-represented communities to learn and understand about insurance. [25:20] Dawnmarie says those kinds of programs where we're reaching out to talent, not only through traditional risk management schools, but looking at non-traditional avenues and non-traditional diversity avenues, and the HBCUs. The Black Sisterhood does incredible work. [26:05] Justin gives a shoutout to the Spencer Educational Foundation. Dawnmarie says they have done such an incredible job in rallying the industry. [26:22] At the Spencer dinner, when the young professionals get up to speak, they are inspirational in their careers and their appreciation for the opportunities to come into this industry. Justin doesn't know how they found time to sleep, doing all they did while in college. [26:57] Justin and Dawnmarie discuss some of the speakers. He says, you hear these young people and wonder if they partied at all in college or were they just working on their risk management career? Justin notes there is the monetary incentive of scholarships and grants. [27:41] Dawnmarie speaks of the incredible amount of work ethic she sees in the students who have come through the Spencer Educational Foundation program. Justin says they inspire him to work a little harder. [28:08] Justin asks how we can keep the newer professionals engaged and committed to a long career. Dawnmarie says what seems to be important to them is that sense of community. [28:24] We all come to work to work, but there's also the culture that you create, the culture of trust, and the idea that there are mentorship opportunities, and more senior people in the organization looking out for you, helping propel your career and answering your questions. [28:48] Dawnmarie says that is key when you've got the younger generation, and you've got an experienced generation. In our industry, we have four or five different generations rolling through, all who come at things slightly differently. [29:03] Dawnmarie says it's about understanding where people are coming from. She speaks of investing in talent development programs and professional programs, allowing talent the opportunity to become involved in outside associations, and encouraging networking. [29:40] Dawnmarie closes this thought with the Amwins program, RTTP. They have people on the retirement track, senior brokers with books of business, and they have young people who are coming through the Broker Development Program. [30:14] Two get matched up. There's a relationship formed. The client is taken care of because there's succession planning and consistency. The two are learning from each other. The books are passed off. [30:28] There's respect for the experience that the senior broker brings to the table, and there's respect for what that young person is learning. Dawnmarie hasn't seen a lot of that across the industry. One of the things that enticed her about Amwins is that approach to the generations. [30:54] Justin says kudos to Amwins. He has met some Amwins folks at Riskworld, and they're lovely. A Justin and Dawnmarie have in common is Liz King Kramer, a former APIW President. Liz gave Justin an APIW pin. [31:18] Dawnmarie says Liz is the best! She has been mentoring Dawnmarie for over four years. Liz was Treasurer before Dawnmarie, and President before Dawnmarie. Liz helped Dawnmarie learn in both roles. She's become a terrific friend and partner. [31:42] Munich Re just hosted a Golf Day for women. Dawnmarie was on a Panel with Liz King Kramer and Sabrina Hart, and then they did a golf clinic. Liz is an incredible leader for APIW. [31:59] Dawnmarie says an APIW President's term is two years. Dawnmarie is at two years; however, she is going to extend for one more year. Then Tracey Vasile, who is an Industry Liaison and First Vice President, is going to step in. They will transition together. [32:27] The APIW is having its 50th Anniversary Gala on Tuesday, Nov. 3, 2026, at the Edison Ballroom in Manhattan on 47th Street. Everyone's gearing up. They are working on a wonderful video. Dawnmarie says it's going to be a night to remember; everybody dress up and celebrate! [32:56] Dawnmarie says the women who are involved, chapter heads from the various cities, the 2026 Woman of the Year, 14 past Women of the Year, and Cecilia Norad, the Founder of APIW, are all coming for an incredible lineup of programming, a beautiful dinner, and a beautiful event [33:47] Dawnmarie says it's for making connections and strengthening those connections. [33:51] Dawnmarie has had the opportunity to sit as a founder on Women In Specialty and Excess (WISE), an amazing emerging organization, and it was simply too much for her between being President of APIW and being part of WISE, so she stepped back. [34:07] Dawnmarie said what it made her realize is that the professionals in this industry, it could be any of the associations, step up, look outside of their sphere, and create these opportunities for other people to connect in these associations. [34:26] Dawnmarie says when she thinks about 50 years, she thinks about all the work that has gone into standing up WISE or what Amy Cooper did with RISE, and where she's taking it. Fifty years of doing it really says a lot. [34:40] Dawnmarie says it's a time to pause and think: where are we going for our next 50? Because we're going to be here and we're going to be delivering the program, the networking, the development, and the leadership. [34:52] Dawnmarie says that is what we're excited about. We're looking at the past, the current, the future, and bringing in the young professionals; the people who helped build it and the young professionals, bridging that divide. [35:36] Dawnmarie says she has a level of comfort on stage. During COVID, she learned that she struggles with virtual presentations. [35:47] Dawnmarie used to get nervous in front of people; now she gets excited because she feels the energy in the room, she's creating the conversation, and engaging people. It is such a different experience. In a way, she's grateful for the virtual experience. It's taken away the fear. [36:12] Justin says, Dawnmarie, it has been a pleasure to connect with you here on RIMScast. A quick reminder for everyone: The APIW's 50th Anniversary Gala will be on Tuesday, November 3, 2026, at the Edison Ballroom at 47th Street in Manhattan. [36:28] Justin says, Dawnmarie will be there. If you attend, please let her know that you heard this RIMScast interview, and that's what piqued your interest to get there. I look forward to seeing you at RIMS events and Spencer events, too. [36:41] Dawnmarie thanks Justin and RIMS and says, 350 of us at the Gala, maybe more. We look forward to seeing you there. [36:54] Special thanks again to Dawnmarie Black of Amwins and APIW for joining us here on RIMScast. APIW's 50th Anniversary Gala will be on November 3, 2026, at the Edison Ballroom in New York City. Visit APIW.org. [37:10] The countdown ticker for the Gala is on the page. Check it out and let them know you heard Dawnmarie on RIMSCast! [27:18] Plug Time! Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [37:35] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [37:51] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [38:05] Justin Smulison is the Business Content Manager at RIMS. Please remember to subscribe to RIMScast on your favorite podcasting app. You can email us at Content@RIMS.org. [38:17] Practice good risk management, stay safe, and thank you again for your continued support! Links: RIMS Texas Regional Conference 2026 | Aug. 10‒12 in San Antonio | Last call for registration! RIMS Certification Week: Sept. 21‒24 | Complimentary For All Spencer Educational Foundation's 2026 Funding Their Future Gala | Sept. 17, 2026 RISKWORLD 2027 Registration | RIMS members can lock in 2026 rates now through Sept. 4 | Education Content Submission Through Aug. 21. ChicagoLand Risk Forum | Sept. 24, 2026 RIMS Western Regional Conference — Oct. 4‒7, 2026 | Seattle, WA | Register Today. RIMS Canada Conference — Oct. 18‒21, 2026 | Quebec City | www.rimscanadaconference.ca | Advance Registration Open | Sponsorship Opportunities Available RIMS ERM Conference 2026 | November 19‒20 in Columbus, Ohio | Registration Now Open! | www.rims.org/ERM2026 RIMS, the Foundation for Risk Management Spencer Educational Foundation — Scholarships and Grants | Open Calls and Timelines. RIMS Now RIMS-Certified Risk Management Professional (RIMS-CRMP) | Insights Video Series Featuring Joe Milan! The Strategic and Enterprise Risk Center RIMS Diversity Equity Inclusion Council RIMS-CRMP Stories RIMScast Canada — Episodes Now Live RISK PAC | RIMS Advocacy RIMScast on YouTube! RIMS Risk Management Magazine | Contribute | Q2 2026 Issue Now Available Sponsor RIMScast — Sales@RIMS.org www.APIW.org — 50th Anniversary Gala on Nov. 3 in NYC Upcoming RIMS-CRMP Virtual Workshops: RIMS-CRMP Exam Prep Workshop — Live In NY — Aug 27‒28! RIMS-CRMP Exam Prep with PARIMA | Sept 1‒2 Full RIMS-CRMP Prep Course Schedule See the full calendar of RIMS Virtual Workshops Upcoming RIMS Webinars: RIMS.org/Webinars "RIMS Student Series: Classroom to Career Part 1" | Sept 1 "RIMS Student Series: Classroom to Career Part 2" | Sept 9 RIMS Certification Week: Sept. 22‒24 | Complimentary For All Related RIMScast Episodes: "Taking on Global Leadership in Insurance with Sierra Signorelli, Spencer Funding Their Future Honoree" "Marya Propis: From Industry Leader to Talent Champion" "Giving Back with APIW President Liz Kramer" (2024) Sponsored RIMScast Episodes: "48 Hours From a Storm: What to Do Before A Hurricane Strikes" | Sponsored by Global Risk Consultants, a TÜV SÜD Company (New!) "AI-Scale, Risk Ready: Engineering Controls for the New Data Center Boom" | Sponsored by Global Risk Consultants, a TÜV SÜD Company "Facing Into Risk: Navigating the New Risk Landscape" (New!) | Sponsored by AXA XL "Secondary Perils, Major Risks: The New Face of Weather-Related Challenges" | Sponsored by AXA XL "The ART of Risk: Rethinking Risk Through Insight, Design, and Innovation" | Sponsored by Alliant "Mastering ERM: Leveraging Internal and External Risk Factors" | Sponsored by Diligent "Cyberrisk: Preparing Beyond 2025" | Sponsored by Alliant "The New Reality of Risk Engineering: From Code Compliance to Resilience" | Sponsored by AXA XL "Change Management: AI's Role in Loss Control and Property Insurance" | Sponsored by Global Risk Consultants, a TÜV SÜD Company "Demystifying Multinational Fronting Insurance Programs" | Sponsored by Zurich "Understanding Third-Party Litigation Funding" | Sponsored by Zurich "What Risk Managers Can Learn From School Shootings" | Sponsored by Merrill Herzog "Simplifying the Challenges of OSHA Recordkeeping" | Sponsored by Medcor "How Insurance Builds Resilience Against an Active Assailant Attack" | Sponsored by Merrill Herzog "Third-Party and Cyber Risk Management Tips" | Sponsored by Alliant RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS-CRMP Stories — Featuring RIMS President Manny Padilla! RIMS Events, Education, and Services: RIMS Risk Maturity Model® Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information. Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts. Have a question or suggestion? Email: Content@rims.org. Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn. About our guest: Dawnmarie Black, Senior Vice President and Client Relationship Manager at Amwins President of the Association of Professional Insurance Women (APIW) Production and engineering provided by Podfly.
Recorded at the Battle of Ideas festival 2025 on Sunday 19 October at Church House, Westminster. ORIGINAL INTRODUCTION Marketing with purpose, rather than solely for profit, hit the mainstream 20 years ago with the launch by Unilever of the ‘Campaign for Real Beauty' for Dove. This was a well-meaning attempt to link selling soap with a broader social theme: female body positivity. With the rise of CSR (corporate social responsibility) and EDI in business, more brands dived into so-called ‘purpose-led' marketing in their communications, advertising and logo design. The rush was on, not just to flog stuff to consumers, but also to take a stance on social issues and portray the brand as an actor on the societal stage. It didn't always go to plan. People have an affection and loyalty for their favourite brands. So, for some marketing directors' moves to align the car, beer or food they sell with the social cause du jour, there is a backlash waiting to happen. A quiet but loyal user base who were happy with the brand's previous non-politicised approach may object to a new direction and make their feelings known – with social media pile-ons and boycotts, sometimes to devastating effect. The solution is for the brand to only make moves that are well-researched, authentic and heartfelt, where the external marketing supports the reality of the product and realistic consumer tolerance. It's the quick-win superficial attempts to get down with the kids (for example, Bud Light beer's financially disastrous ‘partnership' with a transgender influencer in 2023) that can turn to a quick loss. And even removing a familiar symbol can be as infuriating to the base as creating a diverse new campaign. The Cracker Barrel restaurant chain in the US found this recently when they announced the removal of the (apparently) much-loved ‘Uncle Herschel' character from their logo and tried to go all plain and bland. And when Donald Trump weighed in, sensing an attack on the traditional values of his MAGA base, the company was caught in the headlights. This session will ask if we are past ‘peak purpose'. Should brands with big marketing, advertising and design budgets persist in using their leverage to become political or social evangelists and risk the backlash from those who disagree… or just dodge the issue and stick to selling stuff? What is the purpose of ‘marketing with purpose'? SPEAKERS Suzanne Evans director, Political Insight Martin Loat communications expert, business mentor, social campaigner Kevin McCullagh founder, Plan; innovation strategist and writer CHAIR Dr Michael Owens urban planning researcher and lecturer; author, Play the Game
Artificial Intelligence is entering a new era with the rise of Agentic AI—autonomous AI agents designed to perform tasks, solve problems, and support decision-making. But as millions of AI agents continue to emerge, one question becomes more important than ever: Which AI can you trust?In this episode, Suresh Mani, VP of Engineering at Solix Technologies, shares his insights on the future of the Agentic AI economy and introduces TAL AI Kernel, a global, community-driven platform built to help people discover, evaluate, and trust AI agents.The conversation explores why trust is becoming the biggest challenge in AI adoption, how students, professionals, universities, and enterprises can prepare for an AI-driven future, and why community-driven reviews and benchmarking will play a critical role in identifying reliable AI solutions. Suresh also discusses how experts can build credibility, earn by sharing trusted AI reviews, and even contribute to social impact through CSR initiatives.Whether you're a student, working professional, entrepreneur, or simply curious about the future of AI, this episode offers practical insights into navigating the rapidly evolving world of Agentic AI with confidence.Expert: Suresh Mani (https://www.linkedin.com/in/sumani/)Host: Akash Ravuri Sound: Mahesh R.Producer: Archita Puranik
In this new episode of the On The Way podcast, Simon Pernot, co-founder of Losanje, looks back on his journey and shares his vision of a more circular fashion.What if the solution was to no longer produce material at all? This is the challenge that Simon and his partner Mathieu took up by launching Losanje, an industrial startup that industrializes upcycling. The principle: recover existing clothes, cut the pieces and reassemble them to create a new, higher-value product. As a result, an upcycled garment saves up to 95% of CO₂ emissions compared to a new product, which is ten times less for a simple T-shirt.In this episode, Simon tells us how this idea came about. Friends since middle school, he and Mathieu set out at the end of their studies, in the middle of lockdown, after a thesis that revealed to Simon the real extent of the environmental impact of fashion.Their conviction: to offer the ecological impact of second-hand with the experience of buying new in several sizes, several colors.He also explains why the real challenge was not to seduce, but to industrialize. The entire textile industry is designed to cut from rolls of new fabric, not from existing clothing. After two rounds of fundraising and the development of an automated cutting line, Losanje now manufactures more than 150,000 pieces per year and works with fashion brands (Faguo, Cézanne) as well as with large companies (SNCF, La Poste, or the Olympic Games).Proof that the model works? The upcycled T-shirt made for Faguo is sold at the same price as a classic T-shirt.An inspiring conversation about industrial innovation, circular fashion and more sober consumption without sacrificing style or price.
Sally Ehrenfried is joined by Kate Stobbe, Chief Executive for Corporate Purpose (CECP), to discuss how corporate responsibility and corporate giving are evolving, what pressures CSR leaders are navigating, and how companies and nonprofits can build stronger partnerships that create measurable impact for communities and the business.
The Land Podcast - The Pursuit of Land Ownership and Investing
Welcome to the land podcast, a platform for people looking to educate themselves in the world of land ownership, land investing, staying up to date with current land trends in the Midwest, and hearing from industry experts and professionals. On today's episode, we are back in the studio with Tyler Tisue. We discuss: Tyler explains why land investors need a "base hit" mindset instead of always swinging for the fence. How EHD wiped out Iowa's mature bucks—and why Tyler predicts giant bucks return within two to three years. Tyler reveals 86% of Iowa farms are owned outright, with zero debt against them. A Twitter poll shows 44% of farmers expect a profit in 2026, only 25% expect to lose money. The wild story of an Amish family bidding war that pushed land to $250 per CSR point. Why most recreational land buyers 1031 exchange instead of holding a farm forever. Tyler previews his 86-acre Van Buren County, Iowa auction on August 5, split into two tracts. Jake previews his 40-acre Hancock County, Illinois auction, home to a booner buck shot last season. Tyler breaks down why today's roughly 6.5% interest rates are historically normal, not a red flag. Tyler's rule for every seller: never fall in love with a farm you're planning to sell. And so much more! Thanks again for all of the support from our partners—none of this would've been possible without them! Buck Land Funding: https://www.firstbankers.com/bucklandfunding Hawke Optics | Use Code WHTL for 15% off: https://bit.ly/hawkeoptics_ OnX: https://bit.ly/onX_Hunt Painted Arrow: bit.ly/PaintedArrow Latitude Outdoors: https://www.latitudeoutdoors.com/ Whitetail Master Academy https://www.whitetailmasteracademy.com Use code 'HOFER' to save 10% off at www.theprairiefarm.com Massive potential tax savings: ASMLABS.Net
Your team is leaving money on the table, and the Summer Sizzle Sale is ending soon. For 8 years, Weaver Sales Academy has helped 17,000+ insurance professionals sell more and close better. Don't head into Q4 with the same gaps costing you sales.
城市的河川治理，從來不是單純的工程問題。社子島被基隆河與淡水河夾住超過五十年，防洪標準、濕地復育、紅樹林管理三件事彼此牽動，政府一個人做不完，也做不好。這集從水利處第一線視角，拆解「治水」與「護生態」如何不再互相犧牲——以及為什麼企業進場，是流域治理真正落地的關鍵拼圖。 【本集關鍵字】 #社子島流域治理 #林劭權水利處科長 #明緯海上森林社子島行動 #紅樹林移除疏濬 #監測驅動濕地管理 對談來賓：台北市政府工務局水利工程處 林劭權科長 主持人：未來事業部總監暨CSR頻道總編輯 黃昭勇 製作團隊：天下整合傳播部 本集節目由明緯企業共同響應 -- Hosting provided by SoundOn
In this episode of the HR business marketing podcast, A Better HR Business, Ben and his guest, John Barron, Co-Founder & CEO of GoChallenge, explore how a gamified movement platform is helping teams boost wellbeing, deepen engagement, and build stronger company cultures. GoChallenge is a science-backed HR tech platform that uses team-based movement challenges to improve employee wellbeing, prevent burnout, and strengthen workplace culture. It helps HR and People & Culture leaders increase engagement and build more connected hybrid teams through simple daily physical activity that fits into the workday. Unlike traditional fitness apps, GoChallenge is designed specifically for organisations - requiring no gym, equipment, or extra time outside work routines. Trusted by organisations such as Tirlan, DocuSign, Gartner, Red Hat, and Three Ireland, GoChallenge delivers measurable impact across wellbeing, performance, and retention. Users report reduced stress and improved productivity, while companies see stronger cross-team connections and alignment with ESG and CSR goals. The platform is easy to deploy at scale and is built on behavioural science to make workplace wellbeing both effective and engaging. You'll hear practical strategies for how to attract HR consulting clients, running a workplace consulting business, and business growth strategies for consultants. Whether you identify as HR, workplace, L&D, OD, recruitment, or people & culture, you'll discover real stories and actionable advice to attract clients, win contracts, and grow sustainably. What You'll Learn in This Episode: Insights on the power of movement-based challenges to build workplace connection and engagement How to use inclusive wellbeing programs to appeal to HR and people & culture leaders Lessons from GoChallenge's growth - scaling through values-led marketing, partnerships, and proven client results Episode highlights: The inspiration behind GoChallenge and the real obstacles to regular exercise. Building movement, motivation, support, and accountability into workplace initiatives. The role of meaningful workplace connection - why it's essential for wellbeing and performance. Employee stories: From workplace rivalry to authentic relationships through team challenges. How GoChallenge works for employers: challenge formats, inclusivity, and rewards. Creating a level playing field to boost engagement across all abilities. Bringing company values to life and examples of running challenges globally. Marketing and business development: blending conferences, LinkedIn, partnerships, and charity tie-ins. Outbound selling and value-driven messaging to busy HR professionals. Practical challenges of scaling, integrating with existing platforms, and keeping things simple for buyers. The role of internal comms teams and having a plug-and-play “playbook” for successful implementation. Marketing and Business Growth: John outlines a two-pronged approach to growing GoChallenge: attending conferences and events for traditional networking and lead generation, alongside leveraging the visibility of successful client challenges on LinkedIn, often with video content and charity partnerships. The GoChallenge team uses targeted outbound email, focusing on company values and pain points. They emphasize the importance of being easy to work with and integrating seamlessly with existing HR and comms tech stacks. Plans for further growth include partnering with benefits providers and health insurers for wider distribution. Resources & Links Mentioned: Company's website: www.gochallenge.com John's LinkedIn: www.linkedin.com/in/johnrbarron Thanks, John! Check out this B2B podcast launch service. About The A Better HR Business Podcast The A Better HR Business shares strategies, tactics, success stories, and more about marketing for HR consultancies and marketing for HR tech companies, and how to get more clients. Follow the show on Apple Podcasts or Spotify so you don't miss future episodes. For show notes and to see details of our previous guests, check out the podcast page here: www.GetMoreHRClients.com/Podcast HR BUSINESS GROWTH RESOURCES Get the new book - Grow A Successful HR Business Your Way Launch your own business podcast: B2B Podcast Agency VISIT GET MORE HR CLIENTS Want more clients for your HR-related consultancy or HR Tech business? Visit the Get More HR Clients website for articles, newsletters, podcasts, videos, resources, and more at www.getmorehrclients.com.
Service Business Mastery - Business Tips and Strategies for the Service Industry
Most home service companies do not have a lead problem. They have a missed-call problem. In this episode of Service Business Mastery, Tersh Blissett and Joshua Crouch sit down with Chris Nelson, Senior Manager of Vertical Marketing at CallRail, to talk about why home service leads disappear, how missed calls turn into lost revenue, and what contractors can do to better understand what is happening inside their call flow. This conversation is not just about answering the phone faster. It is about understanding where your leads come from, how they move through your business, and where good opportunities get lost before they ever turn into booked jobs. Chris breaks down how call tracking, call routing, CRM integrations, AI voice assistants, and conversation intelligence can help contractors see the real story behind their marketing spend and customer calls. They also discuss: Why missed calls are one of the most expensive leaks in a home service business How call routing helps contractors get the right calls to the right people Why attribution is harder now that homeowners use Google, social media, AI search, referrals, and other touchpoints before calling How AI voice assistants can support CSR teams with overflow, after-hours calls, and basic call handling Why call data and conversation intelligence help owners coach their teams and make smarter marketing decisions If you are spending money on marketing but still missing calls, losing track of leads, or struggling to understand which channels are actually creating revenue, this episode will help you see why better call visibility matters. Timestamps 00:00 Pre-show conversations with Chris 04:11 Introducing Voice Assist for Contractors 06:40 Integrating AI in Job Interviews 12:48 Introducing ChatGPT integration with Call Rail 15:18 Understanding Data and Attribution 18:18 Troubleshooting marketing and spending issues 23:07 Boosting Average Repair Tickets 26:08 Managing customer service team 27:07 Managing Incoming Calls and Coverage 31:32 Training and fine-tuning voice assistants 35:12 Using AI for data analysis 37:54 Tracking summer special calls 41:08 Home renovation challenges 43:40 Offering product assistance Follow the Host and Guest Tersh Blissett: https://www.linkedin.com/in/tershblissett/ Joshua Crouch: https://www.linkedin.com/in/josh-crouch/ Chris Nelson: https://www.linkedin.com/in/christopher-nelson-205588140/ CallRail: https://www.callrail.com/ Connect with Us • LinkedIn - https://www.linkedin.com/company/service-business-mastery • TikTok - https://www.tiktok.com/@servicebusinessmasterypodcast • Facebook Group - https://www.facebook.com/groups/servicebusinessmasterypodcast • Instagram - https://www.instagram.com/servicebusinessmasterypodcast This episode is kindly powered by: UpFrog: upfrog.com MarketStorm is an AI-powered advertising platform. Results vary by market, budget, and campaign configuration: https://marketstorm.ai/ Get Your 14-Day Free Trial with CallRail!: https://www.callrail.com/sbmpod CompanyCam: https://companycam.com/ Breezy: Capture 25-30% more clients with Breezy AI Agents. Use code "SBM" to book a demo and get $500 on us: https://getbreezyapp.com/schedule-demo PhoneTAP: Your calls hold the key to growing your business. PhoneTAP gives you instant AI analysis, real customer lifetime value, and tools to coach your team. Learn more: phonetap.ai/demo
Are you running your business, or is your business running you? In this episode of the Smells Like Money podcast, host Suzan Chin Taylor sits down with Gregg Schonhorn of SF&P Advisors to dive into a topic many contractors and entrepreneurs avoid: exit strategies and succession planning. Gregg shares his journey from Wall Street to executive coaching and Mergers & Acquisitions (M&A), bringing massive insights into how business owners can scale their operations for a highly profitable future exit. They unpack the critical internal systems that separate a thriving, sellable business from one that is bleeding revenue, while exploring a major industry pain point: why business owners mistakenly blame their marketing agencies when the real issue lies within their own sales processes and internal operations. Key Takeaways From This Episode:- The Reality of Exiting: Every business owner will eventually exit their company, whether voluntarily or involuntarily. Long range planning and a solid succession strategy are essential for securing your legacy and maximizing your company value.- Stop Blaming the Marketing Agency: When business owners complain that their marketing sucks, the root cause is rarely a lack of leads. It is almost always an internal process problem, such as unmanaged CSR pipelines, high numbers of unsold estimates, or poor lead conversion systems.- The Revenue Hiding in Your CRM: A $5 million company often sits on $600,000 to $800,000 in unsold estimates. Before demanding more leads, businesses need to optimize their call tracking, quality control, average ticket prices, and internal follow up systems.- The 24/7/365 Business Model: If your Google profile or website lists your business hours as Monday through Friday from 9 to 5, you are actively losing emergency revenue. Modern service providers must utilize AI automated answering systems and after hours processes to capture leads the moment they roll in.- Evolving Your Growth Tactics: What gets a business from zero to $1 million in revenue requires a relentless daily hustle, like home shows and physical community outreach. However, scaling from $5 million to $15 million and beyond requires stepping away from the daily grind and focusing heavily on long term branding, community presence, and robust infrastructure.Connect with Gregg Schonhorn:SF&P AdvisorsContact: gregg@sfpadvisors.comLinkedIn: https://www.linkedin.com/company/sf&p-advisors/ Website: sfpadvisors.comI hope you find this episode as informative and as exciting as we have.Please let us know your thoughts about the episode!Connect with Suzan Chin-Taylor, host of The DooDoo Diva's Smells Like Money Podcast:Website: www.creativeraven.com | https://thetuitgroup.com/LinkedIn: https://www.linkedin.com/in/creativeraven/Email: raven@creativeraven.com Telephone: +1 760-217-8010Listen and subscribe here to your favorite platform:Apple Podcast - Google Podcast - Cast Box - Overcast - Pocket Casts - YouTube - Spotifyhttps://creativeraven.com/smells-like-money-podcast/ Subscribe to the Podcast:https://creativeraven.com/smells-like-money-podcast/Be a guest on our show:https://calendly.com/thetuitgroup/be-a-podcast-guestCheck Out my NEW Digital Marketing E-Course & Coaching Program just for Wastewater Pros:https://store.thetuitgroup.com/diy-digital-marketing-playbook-for-wastewater-pros#SmellsLikeMoneyPodcast #BuiltToSell #ExitStrategy #SuccessionPlanning #BusinessScaling #MergersAndAcquisitions #WastewaterIndustry #ContractorLife #WWETTShow
Onze internet- en telecomnetwerken staan onder druk en om de continuïteit te beschermen zijn er extra maatregelen nodig. Dat stelt de Cyber Security Raad (CSR) in een adviesrapport aan het kabinet. Niels Kooloos neemt de belangrijkste adviezen met je door in deze Tech Update. Volgens de CSR bevinden we ons in een wereld die in toenemende mate onveilig en onvoorspelbaar wordt. Daarbij haalt het adviesorgaan de stelling van de Militaire Inlichtingen- en Veiligheidsdienst (MIVD) aan die luidt dat Nederland 'zich in een grijs gebied tussen vrede en oorlog bevindt.' Landen als Rusland en China voeren volgens de CSR namelijk steeds vaker cyberoperaties tegen westerse landen zoals Nederland uit. Verder in deze Tech Update: Je kan nu met ChatGPT praten alsof het een echt mens is dankzij GPT-Live See omnystudio.com/listener for privacy information.
Voices - Conversations on Business and Human Rights from Around the World
IHRB's Salil Tripathi speaks to Anita Ramasastry, Professor of Law at the University of Washington, about whether the UNGPs have been effective at strengthening corporate accountability, and how they might evolve in the years to come.
What if your nonprofit's next biggest advocates aren't celebrities, but the creators your audience already trusts every day?In this week's episode of Nonprofit Nation, Julia sits down with Ashwath Narayanan, Founder and CEO of Social Currant, to explore how nonprofits can harness the power of creators and influencer partnerships to expand their reach, build authentic communities, and inspire meaningful action.As audiences increasingly turn to social media creators for news, education, and recommendations, nonprofits have an incredible opportunity to rethink how they communicate their mission. Ashwath shares why creator partnerships are about much more than marketing, they're about trust, storytelling, and building genuine connections that move people to care and act.Together, they discuss: Why creators are becoming one of the most trusted voices onlineThe biggest misconceptions nonprofits have about influencer marketingHow to find creators whose values align with your missionWhy authenticity matters more than polished, branded contentBest practices for creator briefs, partnerships, and compensationThe future of social media, algorithms, and nonprofit communicationsPractical first steps for organizations just beginning their creator marketing journeyAshwath also shares insights into emerging trends shaping the nonprofit sector, including how organizations can stay relevant in an increasingly fast-moving digital landscape while building lasting relationships with supporters through authentic storytelling.If your nonprofit has ever wondered whether creator partnerships are worth exploring, this conversation offers practical strategies and a fresh perspective on reaching new audiences where they already are.
For 500 consecutive weeks, The Veterinary Viewfinder has shown up for the conversations veterinary medicine needs, from team dynamics and credentialed technician advocacy to urgent care, leadership, burnout, workplace culture, and the profession's toughest debates. In this milestone episode, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, reflect on nearly a decade of weekly podcasting without missing a single week. They look back at how the show began, why the veterinarian-and-technician perspective has shaped its voice, and what 500 straight weeks have taught them about consistency, respectful disagreement, psychological safety, and professional progress. This episode is both a celebration and a reminder. Veterinary medicine moves forward when people are willing to listen, challenge assumptions, and keep difficult conversations going. Whether you're a veterinarian, credentialed technician, practice manager, assistant, CSR, or industry leader, this milestone episode offers a thoughtful look at where the profession has been, what still feels stuck, and why showing up still matters. #VeterinaryViewfinder #VeterinaryPodcast #VetMed #VeterinaryTeams #VetTechLife
Exam Room Nutrition: Nutrition Education for Health Professionals
CKD Food Rules That Need an Update Kidney nutrition has a reputation for being restrictive, confusing, and honestly… a little intimidating. But for many patients with chronic kidney disease, the biggest problem isn't that they're eating a banana or adding tomatoes to dinner. It's that they've been handed outdated food rules that leave them scared to eat.In this episode, I'm joined by renal dietitian Lauren Budd Levy, MS, RDN, CSR, to talk about what clinicians need to know about kidney nutrition, especially if you don't work in nephrology.We cover the CKD diet rules that need an update, including potassium restriction, phosphorus additives, protein needs, sodium, hydration, electrolyte powders, and how to help patients enjoy summer cookouts, travel, and real life without feeling like their kidney diagnosis means they have to avoid everything.Key Takeaways:Why “avoid bananas, potatoes, tomatoes, oranges, and avocados” is often too simplistic The easy label-reading tip patients can use to spot phosphorus additives How to talk about protein needs in CKD without fueling confusion from high-protein diet culture Why sodium reduction does not mean a no-salt, flavorless diet What to tell patients about electrolyte powders, hydration, cookouts, and kidney-friendly travel snacks If your patient with CKD has ever asked, “Can I eat tomatoes?” “Do I need to avoid phosphorus?” or “Are electrolyte drinks safe for me?” this episode will help you answer with more confidence, nuance, and compassion.Resources Mentioned: Episode 43 | Nutrition and Kidney Disease: What's a Renal Diet?Episode 32 | How to Read a Nutrition Facts Label - with a Focus on Kidney HealthConnect with LaurenAny Questions? Send Me a MessageSupport the showConnect with Colleen:InstagramLinkedInSign up for my FREE Newsletter - Nutrition hot-topics delivered to your inbox each week.Disclaimer: This podcast is a collection of ideas, strategies, and opinions of the author(s). Its goal is to provide useful information on each of the topics shared within. It is not intended to provide medical, health, or professional consultation or to diagnosis-specific weight or feeding challenges. The author(s) advises the reader to always consult with appropriate health, medical, and professional consultants for support for individual children and family situations. The author(s) do not take responsibility for the personal or other risks, loss, or liability incurred as a direct or indirect consequence of the application or use of information provided. All opinions stated in this podcast are my own and do not reflect the opinions of my employer.
Dans ce nouvel épisode du podcast On The Way, Simon Peyronnaud , cofondateur de Losanje, revient sur son parcours et partage sa vision d'une mode plus circulaire. Et si la solution consistait à ne plus produire de matière du tout ? C'est le pari qu'ont relevé Simon et son associé Mathieu en lançant Losanje, une startup industrielle qui industrialise l'upcycling. Résultat, un vêtement upcyclé permet d'économiser jusqu'à 95 % des émissions de CO₂ par rapport à un produit neuf soit dix fois moins pour un simple tee-shirt. Dans cet épisode, Simon nous raconte comment cette idée est née. Amis depuis le collège, lui et Mathieu se lancent à la sortie de leurs études, en plein confinement, après un mémoire qui révèle à Simon l'ampleur réelle de l'impact environnemental de la mode. Leur conviction : offrir l'impact écologique de la seconde main avec l'expérience d'achat du neuf plusieurs tailles, plusieurs couleurs. Au travers de son récit, Simon nous explique aussi pourquoi le vrai défi n'était pas de séduire, mais bien d'industrialiser la fabrication de produits textiles upcyclés. Alors, après deux levées de fonds et le développement d'une ligne de découpe automatisée, Losanje fabrique aujourd'hui plus de 150 000 pièces par an et travaille aussi bien avec des marques de mode (Faguo, Sézanne) qu'avec de grandes entreprises (SNCF, La Poste, ou les Jeux Olympiques). Une conversation inspirante sur l'innovation industrielle, la mode circulaire et une consommation plus sobre sans renoncer ni au style, ni au prix.
Jenny Roberts has spent years doing the invisible work that holds a veterinary practice together. As a customer service representative (CSR) at Partners Animal Hospital of Asheville, she's the person who answers the call when someone's pet might be in crisis, who notices the doctor hasn't called back, who makes sure the schedule doesn't quietly implode. In this conversation, Jenny talks about what the CSR role actually involves, why she fell into it by accident and fell in love with it by surprise, and what she's learned about meeting people — and herself — where they are. She also shares the phrase that guides her work with clients: everyone thinks they have the best dog, and none of them are wrong. https://colleenpelar.com/166-jenny-roberts
Introduction Most sales conversations about underperformance start with the wrong question. Is the messaging wrong? Is the tech stack outdated? Is the lead generation broken? Richard Spanier, author of Trust: Sales 2030 — A Field Guide to Frictionless Buying, argues that almost every assumption modern sales operates on, quotas, champions, gated content, CRM accuracy, pipeline stages, gets the buyer's reality backwards. In this episode of TheInquisitor Podcast, Marcus Cauchi presses Richard on what a genuinely frictionless buying process looks like in practice, and why he believes the systems most sales leaders rely on are built to manage the illusion of control rather than the reality of how people buy. Why This Conversation Matters Sales has spent decades optimising the seller's side of the transaction: better scripts, better cadences, better personalisation at scale. Richard's argument is that none of this addresses the underlying problem, which is that buyers do their own research, reach their own conclusions, and resent being pushed through somebody else's process. If that's true, a huge amount of sales infrastructure, from quotas to lead scoring to discovery calls, is solving the wrong problem. This conversation matters because it asks sales leaders to consider a genuinely uncomfortable possibility: that activity-based management is not just inefficient, it is actively corrosive to the thing buyers say they want most from a seller, which is trust. Guest Introduction Richard Spanier has spent 45 years in and around sales, 30 of them selling directly in the telecommunications equipment industry and 15 consulting. He has just published Trust: Sales 2030 — A Field Guide to Frictionless Buying, which sets out his case for redesigning the buying experience around the buyer's own momentum rather than the seller's targets. Major Discussion Points Sales has a trust problem, not a tech problem. Richard traces his thinking back to a client who rejected the standard personalisation playbook outright, which started him investigating why buyers were resistant in the first place. His conclusion: trust is being lost in the basic dynamic of a seller pushing and a buyer resisting. Frictionless by design. Rather than a faster funnel, Richard proposes redesigning the buying environment itself, including landing pages that let buyers build their own picture of a solution using their own inputs, with no email gate and no follow-up surveillance. Compensation built around the team, not the individual. Richard's proposal: take the profit on a deal and split it equally among everyone who touched it, from CSR to AE to sales engineer to manager. Marcus pushes this further, arguing that 20-account pods with deep account research outperform sprawling 200-account territories. Risk, not pain, is the real decision driver. Both Marcus and Richard argue that most sales methodologies focus on the supply side (pain, budget, authority, need) while ignoring the functional, social and personal risk the buyer is carrying internally, long after the seller has left the room. CRM and pipeline data are largely fiction. Richard estimates CRM accuracy at around 20 to 25 percent. Marcus argues even that may be generous, pointing out that CRM exists primarily to give management an illusion of control rather than to help sellers sell. Referrals: systematise or not? A genuine disagreement. Richard is sceptical that referrals can be systematised, arguing they have to be earned rather than requested. Marcus pushes back, describing how multi-threading and mapping a customer's wider ecosystem can make referral generation deliberate rather than accidental. Recommending the competition. Both agree that being honest about when you are the wrong vendor, and pointing the buyer elsewhere, builds more long-term trust and referral value than trying to win every deal. Practical Takeaways Stop gating content behind forms. If something is genuinely useful to a buyer, give it to them without an email capture. Track what the buyer has done in the last fortnight, not what the seller has done. Buyer-initiated movement is the real signal. Build smaller, deeply researched account pods rather than broad, shallow territories. When you are not the right fit, say so and point to who is. It is more likely to generate referrals than trying to win regardless. Stop letting "champion" stand in for "decision maker." A champion who will not defend you in the room they cannot bring you into is not a champion. Memorable Quotes "I was gobsmacked... the solutions I saw for personalisation were clumsy." "Commission breath... what is more emblematic of distrust than that?" "Stop calling a friendly contact a champion." "It's like turning the Queen Elizabeth around in the Thames." "Don't embrace rejection. You learn from it. You don't embrace it. How crazy is that?" Books and Resources Mentioned Trust: Sales 2030 — A Field Guide to Frictionless Buying by Richard Spanier Managing Up by Marcus Cauchi (forthcoming) Reference to Aaron Ross's outbound sales work Reference to Dan Kennedy on the cost of poorly timed outreach Guest Biography Richard Spanier spent 45 years in sales and sales consulting, 30 years selling directly in the telecommunications equipment industry and 15 years consulting on go to market strategy. He is the author of Trust: Sales 2030 — A Field Guide to Frictionless Buying, which argues for a redesign of the buying process around trust, evidence and buyer-led movement rather than seller activity. Subscribe If this challenged how you think about pipeline, compensation or trust in selling, subscribe to TheInquisitor Podcast for more conversations that question the assumptions B2B sales has been built on. Useful links: Richard Spanier on LinkedIn: https://www.linkedin.com/in/spandev/ Richard's book, Trust: Sales 2030: https://www.amazon.co.uk/Trust-Sales-Field-Frictionless-Buying-ebook/dp/B0H4MNL1HR Marcus Cauchi on LinkedIn: https://www.linkedin.com/in/marcuscauchi/ #B2BSales #SalesLeadership #Trust #SalesStrategy #RevenueGrowth #BuyerExperience #SalesTraining #CRO #FrictionlessBuying
durée : 00:04:42 - L'Invité(e) des Matins du samedi - par : Margaux Leridon - Des chaufferies CSR, brûlant des déchets non recyclables pour produire de l'énergie, se multiplient en France. Leur impact écologique et sanitaire fait débat, interrogeant la pertinence de ce dispositif soutenu par les pouvoirs publics. - invités : Marie Piquemal Journaliste au service Enquêtes de Libération Vous aimez ce podcast ? Pour écouter tous les épisodes sans limite, rendez-vous sur Radio France
In this new episode of the On The Way podcast, Jessica Mercuriali, co-founder of Pawa Energy, looks back on his career and shares his vision of a cleaner energy for events.Did you know that today in France, more than 90% of temporary events still rely on thermal generators? After fifteen years in marketing and business, including ten at Microsoft between France and Seattle, Jessica decided at the end of 2023 to leave everything. In 2024, she founded Pawa Energy with her brother, a former chief operator.Their idea is to offer an alternative for rental: eco-friendly batteries, zero emissions, zero noise, zero odor. A solution designed to replace conventional generators for temporary events. The flagship product, the Pawa Battery, delivers 36 kW of power and 100 kWh of energy in a compact pallet format. And most importantly, with a carbon impact up to 80 times lower than an equivalent generator. The battery is based on LFP (lithium, iron, phosphate) technology, nickel and cobalt-free, manufactured in France with two industrial partners: Olenergie in Bagnolet and Mute Energy in Tourcoing. Mute energy even gives a second life to electric vehicle batteries to design the Pawa Mini, a more compact format. In this episode, Jessica looks back at the first customers from the events and sports sectors (Boulogne half-marathon, festivals, food trucks), the cultural obstacles encountered in the field, and the lack of "premium green".In fact, switching to a cleaner alternative does not cost more than a conventional generator. And that changes everything.
Interviews with pioneers in business and social impact - Business Fights Poverty Spotlight
Listen in to Ian Leader, Social Impact Pioneer, cross-sector strategist and founder of Local Works. Ian shares his experience in building partnerships that really work, between business, community and government. With more than 25 years of experience working across New Zealand's business, charity, education, philanthropy and local government sectors, Ian has become one of the country's leading voices on collaboration, systems change and social impact brokering. Remember that, social impact broker … a vital role so often over looked. From pioneering employee volunteering initiatives in the 1990s to designing purpose-driven community investment strategies and place-based partnerships, Ian has spent his career helping organisations move beyond traditional corporate social responsibility (CSR) and towards genuine shared value creation. In this conversation, Ian shares why he believes “communities are jigsaws,” complex ecosystems made up of interconnected people, organisations and cultures, and why businesses must stop thinking about “giving back” and instead start actively participating as part of the community itself. We explore: • The evolution of CSR, corporate citizenship and conscious business • Why impact brokers are essential for successful partnerships and systems change • How businesses can build trust with communities and create authentic social impact • The shift from scarcity thinking to abundance and collaboration • Why employee volunteering and community engagement should be embedded into business strategy • What First Nations and Māori approaches to business can teach us about sustainability, purpose and long-term thinking • How social impact leaders can bridge the gap between intention and execution Ian also reflects on working in some of New Zealand's most vibrant and challenged communities, where he learned that “work isn't always the priority,” and why understanding people's lived realities is critical for organisations that want to create lasting impact. Packed with practical insights, systems thinking, real-world examples and unforgettable quotes, this episode is a masterclass in collaborative leadership, social innovation and the future of business as a force for good. Whether you work in sustainability, ESG, CSR, philanthropy, social enterprise, community development or purpose-led business, this conversation will challenge how you think about partnerships, power and the role organisations play in society. Discover why the future of impact depends on learning how to work together. Links: Ian's podcast 'CSR Aotearoa: Agents of Change': https://open.spotify.com/show/5Gjvg9TsTA74LKAGOQnBi6?si=4abea07503284fc3 Local Works: www.localworks.nz Local Works Resources : https://www.localworks.nz/resources More info about Hunter Lovins: https://natcapsolutions.org/ The Partnering Initiative: https://thepartneringinitiative.org And if you liked this, try: What Real Sustainability Integration Looks Like in Business, with Fernanda Facchini, Natura: https://businessfightspoverty.org/what-real-sustainability-integration-looks-like-in-business-with-fernanda-facchini-natura/
In this episode of the That's Just Good Podcast, host Nick Marino Jr. breaks down what the latest tax legislation means for corporate giving, business philanthropy, and charitable strategy. Let's be honest. Taxes are not the most exciting topic. But for companies that care about making an impact, understanding these changes could significantly influence how they give, when they give, and the long-term strategy behind their philanthropy. As businesses navigate a new tax landscape, leaders have an opportunity to move beyond reactive charitable donations and build more intentional giving strategies that benefit both their communities and their organizations. In this episode, Nick discusses: • How the new tax law impacts corporate philanthropy and charitable giving • What business leaders should know about charitable deductions • Why strategic giving matters more than ever in 2026 • The role of Donor-Advised Funds for Business • How businesses can align tax planning with community impact • Building a long-term corporate giving strategy • Why philanthropy should be treated as part of business strategy, not an annual transaction Whether you're a CEO, business owner, CSR professional, executive leader, or someone responsible for your company's community impact efforts, this episode provides practical insights into navigating the evolving world of corporate philanthropy. Because the most effective businesses aren't just asking how much they should give. They're asking how they can give smarter.
DAMIONCarnival Corporation's data breach exposed personal data of nearly 6 million customers: An April social engineering attack on an employee account compromised names, dates of birth, and government-issued ID numbers. WHO DO YOU BLAMESkills: Technology & Cybersecurity: Experience with information technology and cybersecurity matters is increasingly important to mitigate the risks our business faces, promote innovation and maintain a competitive edge in a rapidly evolving technological ageLeast represented 5/11CEO Josh WeinsteinNO: at Carnival since 2002, started as General CounselSir Johathon BandNO: First Sea Lord and Chief of Naval Staff, the most senior officer position in the British Navy (2006 to 2009, when he retired); Admiral and Commander-in-Chief Fleet (2002 to 2006); Served as a naval officer in increasing positions of authority (1967 to 2002)Jason CahillyNO: CEO Dragon Group LLC, provides capital and business management consulting and advisory services worldwide; The NBA: CFO & Chief Strategic Officer; Goldman Sachs: Partner; Global Co-Head of Media and Telecommunications; Head of Principal Investing for Technology, Media & TelecommunicationsNelda ConnorsNO: CEO/Chair Pine Grove Holdings, a privately held investment company; CEO Atkore International, manufacturer of electrical, safety and infrastructure solutions; VP Eaton Corporation, electrical and automotive supplierLaura WeilNO: Founder Village Lane Advisory LLC, specializes in providing executive and strategic consulting services to retailers COO New York & Company, women's apparel and accessories retailer; CEO Ashley Stewart, women's apparel retailer; CEO Urban Brands, apparel retailer; COO AnnTaylor Stores, women's apparel retailer; CFO American Eagle Outfitters, apparel retailerAudit Committee: Oversee management's risk assessment processes to identify principal and emerging risks, including financial, IT, cybersecurity and non-HESS operational risksLaura Weil*: NOJason Cahilly: NOJeffrey Gearhart: NOWalmart Corporate Secretary and lawyerStuart Subotnick: NOCEO at Metromedia Company, wireless/communications, until 2010; Carnival director since 1987 Health, Environmental, Safety and Security Committee: Oversee management's processes to identify principal and emerging health, environmental, safety, security and sustainability-related risks, including those related to ship operations and cybersecurity, RAAS health, environmental, safety, security audits, IAG and external investigations into significant ship incidents, and health, environmental, safety, security-related hotline complaints, and assess the steps management has taken to minimize such risks.Sir Johathon Band*: NONelda Connors: NOHelen Deeble: NOFormer CEO P&O Ferries Division Holdings, shipping and logistics businessKatie Lahey: NOExecutive Chair Korn Ferry Australasia, leadership and talent firmMicky Arison (75%): Exec Chair and former CEO and 7% stockholderThe CEO Pay Ratio1,063:124 retail CEOs made as much in a day as their typical employee earned in a year — and a big one didn't. WHO DO YOU BLAMEThe separation of CEO and Chair: Hamilton E. James Chair/Ron Vachris MMNot uniqueOnly 50% of the board is men. WTF?uniqueOne share = one voteNot uniqueState of HQ = WashingtonAlso StarbucksState of Inc = WashingtonAlso StarbucksPledge of allegiance to stakeholdersCostco generally has: Higher wages; Better benefits; Lower turnover; Higher sales per employee.Industry-leading employee compensation AND Self-imposed low-margin pricing philosophyWalmart only low-margin pricingOther comps:Todd Vasos of Dollar General, Shane O'Kelly of AutoZone, Gerald Morgan of Texas Roadhouse, Jack Sinclair of Sprouts Farmers Market, William Stengel of Genuine Parts Company, Michael Creedon of Dollar Tree, Ronald Sargent of Kroger, Lauren Hobart of Dick's Sporting Goods, Joshua Kobza of Restaurant Brands Inc., Kecia Steelman of Ulta Beauty, Scott Boatwright of Chipotle, Ted Decker of Home Depot, Bob Eddy of BJ's Wholesale Club, Corie Barry of Best Buy, James Conroy of Ross Stores, Chris Turner and David Gibbs of Yum Brands, Chris Kempczinski of McDonald's, Marvin Ellison of Lowe's, Brian Cornell of Target, Ernie Herrman of TJX Companies, Doug McMillon of Walmart, Brian Niccol of Starbucks, Hal Lawton of Tractor Supply Co, Laura Alber of Williams-SonomaFigma Gets an Activist Investor. Exhibit A on Why Companies Don't Want to Go Public. Figma's first year as a public company hasn't gone well. Findell Capital Management said it needs to take steps to shed its unwarranted reputation as an artificial-intelligence “loser.” WHO DO YOU BLAME?Figma founder and CEO Dylan Field: Owns 10% of shares but 72% of voting power: Class B shares worth 15 votes per shareDylan owns 158 Class A Shares (or 0.00003556% of 444,278,887)And Chair$5B net worth$865M total summary compensation in 2025; $91M in 2024Nominating Agreement:Figma must nominate Dylan Field to be a director and include him in the proxy statementThe company must use its resources to back him up and actively convince other shareholders to vote for him In response to a question about how he was going to change the world, Dylan said he was going to build better software for drones.Bro fest sausage party2 of 9 directors are womenTop 5 NEOs all dudesPeter ThielForced Dylan to drop out of Brown for a dumb fellowshipVC Blowhardiness on the BoardVC dude John Lilly (Greylock): Lead Independent Director2nd longest tenure (2014)Member of the Audit Committee; Member of the Nominating Committee (only Lilly and Rimer)VC dude Andrew Reed (Sequoia)Director at debt-maker Klarna Group (also way down since IPO): down roughly 54% from its initial $40.00 IPO price, and down nearly 68% from its all-time highMember of the Compensation Committee (which modeled Dylan's pay package after Elon Musk)VC dude Danny Rimer (Index Ventures)Director since 2014B.A. in History and Literature from HarvardMember of the Compensation Committee (which modeled Dylan's pay package after Elon Musk)Member of the Nominating Committee (only Lilly and Rimer)Luis von AhnDuolingo co-founder and CEO2025: shared an internal email outlining Duolingo's new "AI-first" strategy where Duolingo would “gradually stop using contractors to do work that AI can handle”Stated that "AI is a better teacher than humans" and that the future role of teachers would be reduced to providing "childcare."Blamed the controversy on a "lack of context" in his original statements"AI-First" memo goes viral: $389; today $118MATTDanone, Starbucks shine in methane-reduction rankingDanone is the only company in the group aligned with the Global Methane Pledge, an initiative backed by 150 countries that targets a 30 percent reduction in global levels of the gas by 2030. The French multinational also leads the pack in progress toward its target, having come close to hitting it five years ahead of schedule.WHO DO YOU CREDIT?Chair of the CSR committee Lise Kingo (9% influence), one of three directors tagged as merit directorsmaster's degree in Responsibility & Business from the University of Bathbachelor degrees in Religions and Ancient Greek Artbachelor's degree in Marketing and Economicscertificate as International Director from INSEADEx Novo Nordisk environmental affairs, internal audit, compliance, human resources, communication, branding and sustainabilityHelped create the UN SDGs and the UN Global CompactSomehow only bats 559 on carbon intensity (career) and 415 for scope 1/2 (career)Also, using deference metrics, the ONLY DIRECTOR tagged as fully independentEmployee rep member of the CSR committee Bettina Theissig (5% influence) and the employees of DanoneThe committee charter mandates employees get a say: At least two thirds of the CSR Committee must be independent, as defined by the AFEP-MEDEF Code. At least one Director representing employees must be a member of the Committee.In France (Danone's domicile), the European Investment Bank found that French employees were the most aware of environmental issues - 82% of French employees said they were highly concerned about environmental issues, highest in EuropeLead Independent Director and chair of the Nom/comp committee who put together the comp plan, Valerie Chapoulaud-Floquet15% influence, second to the 18% influence CEO (democracy!!), got 99.16% shareholder approval in April (even as CEO got 89.73% approval and pay got 93.19% approval)20% of short-term pay and 30% of long-term pay is based on hitting sustainability targetsWhen you pay a CEO to do a thing, they are more likely to do a thingEx-CEO Emmanuel FaberOusted in 2021 by the board of directors and activist investors, he transformed Danone into an “enterprise a mission” (a French version of a B corp)Investors voted 99% in favor of the move and a year later ousted Faber, the board resigned, and the new board and CEO are basically moving back towards being environmental leaders because it paid offShort term share price laggedHe said in 2024 that nature is “at the core” of Danone, It took the stock 3 years from Faber's ousting to return to Faber levels - and in the meantime, they were sued for plastics and emissionsIsn't this HIS win?Current CEO Antoine de Saint-AffriqueBecause CEOGM Board Director Jonathan McNeill Stepping DownCEO of DVx Ventures. Ex COO at Lyft Inc. and ex president, Global Sales, Delivery and Service at Tesla, current director at Lululemon, GM director since 2022, on the Governance and Corporate Responsibility committee and Risk and Cybersecurity committee.We know that half of boards on average think someone on the board should be replaced - did the GM board not like McNeill?WHO/WHAT WOULD WE BLAME FOR PUSHING MCNEILL OUT?Outsider dude bro DRLet's be honest, McNeill worked at much more… modern?... companies than GMThe board is OLD SCHOOL - ex Northrop Grumman, ex Visa, ex Lazard, ex HP, ex eBay, ex Novartis, ex Walmart, other directorships at Goldman, Huntsman, P&G… these are professional, insular boardsMeanwhile, he's investing as a VC in AI, other auto/mobility startups, comes from boards that are bro founder lead (Tesla, Lyft) He's invested in AI, crypto, heavy tech, intertwined with VCs all overNot deferential enoughBarra is connected to 94% - THE ENTIRE - boardMcNeill has the highest network power on the board at $9tn, higher than even Mary Barra (who is super connected), but is NOT a power player in the board community of GM - the dominant board communities for GM are massive blue chip US companies, where McNeill has deeper connections in smaller IT/tech focused companiesHe doesn't need the pay, he gets nothing for the connections really, he has connection to Barra but his network is different - was he too independent?Pissed he doesn't have enough influence McNeill has the LOWEST influence on the GM board at 4%He's relatively new, younger, working as a VC where you have a lot of power of capital allocation“I don't need this shit” effect?Too many womenMcNeill's dvX ventures portfolio team is 6 dudes and 1 womendvX entire operations staff is two woman - guess what they do“Chief of Staff” (ie, HR)Executive Assistant (yes, listed on the team)Board is 2 women, 3 men (McNeill not on board)This one seems unlikely I guess?Too busy, meh, move onOne of dvX portfolio companies is curbee, with GM Ventures' Kurt Baumgarten on the board (and the dvX co-founder is founder of Curbee)McNeill on at least 3 of his portfolio boards or advisory committees, plus LULU and GM…
Most contractors think offshoring is about saving money. It's actually about creating leverage.John Wilson and Jack Carr break down how offshore teams helped them scale faster, build better systems, and free up key leaders to focus on growth. They share exactly which roles to offshore, what to keep in-house, and the leadership lessons they've learned after managing dozens of remote team members across recruiting, dispatch, accounting, marketing, and customer service.What you'll learn:→ Which roles should be offshored first (and which shouldn't)→ The judgment vs. process framework for hiring decisions→ How offshore teams force better systems and accountability→ Why SOPs matter more than geography→ How to structure dispatch, CSR, recruiting, and accounting teams————————————————
What does it truly mean to be accountable as a business leader, and why does it matter now more than ever?In this episode of The Conscious Capitalists, hosts Timothy Henry and Raj Sisodia sit down with Kate Adams, Chief Impact Officer at Conscious Capitalism, Inc. and author of Accountability Under Fire, for a thoughtful exploration of one of the most pressing challenges facing modern leadership.As organizations navigate increasing scrutiny from employees, customers, investors, and the public, accountability has become more than a values-based aspiration. It is now a critical business imperative. Drawing from her new book and decades of experience advising leaders across the business, nonprofit, and social impact sectors, Kate shares a practical framework for understanding what accountability looks like in action and why so many organizations struggle to achieve it.Throughout the conversation, Kate introduces her Accountability Ladder, a model that helps leaders assess where their organizations stand and what it takes to build accountability into the culture and decision-making process. Together, Timothy, Raj, and Kate explore the challenges of balancing competing stakeholder interests, the relationship between accountability and conscious leadership, and why creating win-win-win outcomes often requires far more creativity than leaders realize.The discussion also examines the role of boards and CEOs in shaping accountability, the importance of organizational trust, and how leaders can respond when mistakes inevitably occur. From corporate apologies and political engagement to emerging technologies such as AI and blockchain, this episode offers a timely look at how accountability is evolving in an increasingly transparent world.Listeners will gain insights into:The difference between accountability, responsibility, and traditional CSR initiativesHow to identify and prioritize the stakeholders most affected by your decisionsThe five stages of organizational accountability and what separates reactive companies from truly accountable onesWhy creating win-win-win outcomes is often harder than it soundsHow board and CEO alignment can strengthen or undermine accountability effortsHow AI and emerging technologies are changing the way organizations measure and manage impactThe connection between accountability, conscious leadership, and long-term organizational healthAnd more!Whether you're leading a company, serving on a board, or seeking to build a more values-driven organization, this episode offers practical wisdom on how accountability can become a source of trust, resilience, and sustainable success.If you enjoy this podcast, would you consider leaving a review on Apple Podcasts or Spotify? It takes only a few seconds and greatly helps us reach more listeners.Please subscribe on Apple Podcasts, Spotify, or wherever you get your podcasts.For transcripts and show notes, please visit The Conscious Capitalists.This show is presented by Conscious Capitalism, Inc. and is produced by Rainbow Creative with Matthew “MoJo” Jones as Executive Producer and Nathan Wheatley as Editor.CHAPTERS00:00 – Welcome & Introduction01:30 – Why Kate Wrote Accountability Under Fire05:00 – Accountability vs. CSR and ESG: Understanding the Difference09:30 – Accountability and Caring as a Leadership Partnership13:00 – Mapping Stakeholders and Measuring Impact18:00 – The Challenge of Creating Win-Win-Win Outcomes22:30 – Why Some Organizations Embrace Accountability More Effectively28:00 – Can Accountability Be Delegated?33:00 – Leaving Organizations Better Than We Found Them37:00 – Board and CEO Alignment on Accountability41:30 – The Accountability Ladder Explained48:00 – Corporate Apologies, Forgiveness, and Trust53:00 – CEOs, Public Issues, and Leadership Responsibility57:30 – AI, Blockchain, and the Future of Accountability01:00:00 – Conscious Capitalism and Accountability in Practice01:03:30 – Is Accountability a Form of Love?01:05:30 – Rapid Fire Questions01:11:00 – What Is Giving Kate Hope Today?01:12:30 – Closing Thoughts & Final TakeawaysThank you for your support!Timothy & Raj
Social impact is moving out of standalone CSR departments and into the center of how organizations think about leadership, culture, talent, and innovation. Recorded live at the Engage for Good conference, this special episode of Purpose 360 brings listeners inside conversations shaping the present and future of the industry.Engage for Good brings together leaders across philanthropy, nonprofit leadership, advocacy, and corporate purpose to exchange ideas, challenge assumptions, and explore how organizations can create more meaningful and integrated approaches to impact.Host Carol Cone sits down with Nancy Molenda and Brittany Cruickshank of Mattel, Karoline Katus of the Obama Foundation, Navid Ladha of OnPurpose Careers, and Jorge Alvarez of Active Minds for conversations about embedding social impact into business strategy, cultivating values-based leadership, redefining mission-driven careers, and building long-term partnerships rooted in trust and collaboration. Together, the conversations capture the candid, practical, and forward-looking insights that emerge when leaders committed to social impact come together to share what's working, what's changing, and what's next.Purpose 360 is produced by TruStory FM.Full Show Notes & Resources (00:00) - Welcome to Purpose 360 (00:13) - Engage for Good Part 1 (02:35) - Nancy Molenda & Brittany Cruickshank • Mattel (15:28) - Karoline Katus • Obama Foundation (19:49) - Navid Ladha • OnPurpose Careers (23:58) - Jorge Alvarez • Active Minds (35:38) - Wrap Up
Allen Lee started Honestly Handyman Services part-time in 2016 while working as an auto mechanic. Ten years later, he sold the business.
In this episode of the That's Just Good Podcast, we sit down with Gene Mance Jr., Chief of Staff for AT&T Business, to explore how leadership, workplace culture, and corporate social responsibility intersect inside one of the world's largest business organizations. Gene shares insights from helping support AT&T Business, a global organization serving millions of customers and nearly every Fortune 1000 company. Beyond operations and strategy, Gene has built a reputation for advancing talent development, employee engagement, workplace culture, and community impact at scale. In this conversation, we discuss: • Corporate social responsibility and social impact leadership • Workplace culture and employee engagement • Talent development and leadership strategy • Community impact initiatives at AT&T • Bridging business goals with community investment • Digital equity and closing the digital divide • How executives can lead with both performance and purpose Gene also shares his work co-chairing the AT&T Believes Council, supporting homeless service providers, and helping address social and economic disparities across North Texas. If you're interested in leadership, corporate culture, professional development, CSR strategy, or how large companies can create meaningful community impact, this episode delivers valuable perspective from a leader operating at the highest levels of business and influence.
Everyone is watching Family Violence Appellate Project v. Superior Court (S288176) to see if the California Supreme Court is going to strike down the ban on electronic recording of court proceedings. There is a steady drumbeat in favor, including the Los Angeles County Superior Court and other courts.But are we missing a perspective?Stephanie Leslie is the immediate past president of the California Deposition Reporters Association and co-founder of Regal Court Reporting. She explains why certified shorthand reporters remain the gold standard for the verbatim record—and why replacing them with electronic recording could be a mistake.Yes, we all want to solve the court-reporter shortage.But the short-term gain of using electronic recordings could reverse a recent uptick of new CSR entrants.The way forward, Stephanie argues, is continuing to invest in recruitment and training.And recent AI pressures are sparking new interest in court-reporting.Also, AI and electronic recording still struggle with minority accents, overlapping speakers, and courtroom noise. Even federal courts with state-of-the-art equipment produce transcripts filled with "inaudibles" and misattributed speakers because no human was present to stop the proceeding and clarify the record.In this episode, we discuss:Why the court reporter shortage was caused by budget cuts, not by the professionHow voice writers are replenishing the pipeline faster than traditional stenographersWhy AI transcription still fails in real courtrooms with accents, noise, and overlapping speakersResource misallocation: multiple reporters sitting idle in the same courtroomBest practices for attorneys to secure reporters and get clean transcriptsWhat experiences can you share about using an electronic recording to create a transcript?
Unlocking kidney health Guest Bio: Lauren Budd Levy, MS, RDN, CSR, is a registered dietitian and Certified Specialist in Renal Nutrition who leads her private practice, Happy Health Nutrition. She helps individuals improve their health and quality of life through personalized nutrition and lifestyle strategies.
Send us Fan MailCulture is the make-or-break factor for maintenance programs, and if your team isn't excited to offer your membership, the offer won't move no matter how good the pricing looks. I'm riding solo to talk through how to build team buy-in for maintenance clubs and any new initiative you're launching, especially in home services like HVAC, plumbing, and pest control where great technicians aren't always natural promoters. The goal isn't to turn people into pushy sales reps, it's to give them the tools to explain real value with confidence. We unpack why maintenance memberships matter beyond predictable recurring revenue: they improve customer retention, increase lifetime value, reduce seasonality, and help you become the homeowner's trusted go-to. I share practical ways to tighten up your maintenance program structure and branding, make the benefits easy to say out loud, and connect the program to personal wins for your team like consistent hours, job security, and more opportunity in homes where trust is already built. Then we get tactical: where your maintenance plan should show up (website, invoices, social media, CSR scripts), how to use simple numbers and projections to set clear goals, and why role playing is the fastest way to build confident language for real customer objections. We also talk incentives and recognition, plus small “pep rally” moves that bring energy back to the shop without blowing your budget. If you want your maintenance club to grow, it starts with leadership, standards, and culture. Subscribe, share this with an owner who needs it, and leave a review with the one buy-in challenge you're trying to solve.If you enjoyed this chat From the Yellow Chair, consider joining our newsletter, "Let's Sip Some Lemonade," where you can receive exclusive interviews, our bank of helpful downloadables, and updates on upcoming content.Please consider following and drop a review below if you enjoyed this episode. Be sure to check out our social media pages on Facebook and Instagram.From the Yellow Chair is powered by Lemon Seed, a marketing strategy and branding company for the trades. Lemon Seed specializes in rebrands, creating unique, comprehensive, organized marketing plans, social media, and graphic design. Learn more at www.LemonSeedMarketing.comInterested in being a guest on our show? Fill out this form!We'll see you next time, Lemon Heads!
In today’s episode, Nathan Stuck sits down with his former professor, Dr. Sundar Bharadwaj, the Coca-Cola Chair of Marketing at UGA, to unpack how social impact can become a firm's most significant competitive advantage. Sundar shares his journey from working with Amul, an Indian dairy cooperative that revolutionized farmer cash flow, to researching how modern multinationals leverage purpose to disrupt stagnant categories. Nathan and Sundar dive deep into the "Marketing-Finance Interface," discussing why marketing metrics often fail to reach the C-suite and how to reframe impact as a demand driver rather than a cost center. Sundar provides a framework for leaders to move beyond performative CSR and instead bake impact into the very core of their products. RESOURCES RELATED TO THIS EPISODE Learn more about Sundar’s work via his Terry College of Business Profile https://www.terry.uga.edu/directory/sundar-bharadwaj/ Order Sundar's book: Good Growth: How Brands Win with Social Impact https://www.amazon.com/Good-Growth-Brands-Social-Impact-ebook/dp/B0D2M3CRFZ Connect with Sundar on LinkedIn: https://www.linkedin.com/in/sundarbharadwajmarketingprof CREDITS Theme Music
Unlocking kidney health In this episode of Live Foreverish, Dr. Mike and Dr. Crystal sit down with Lauren Levy, a registered dietitian and expert in renal nutrition, to discuss how to slow the progression of chronic kidney disease through diet and lifestyle. Lauren explains the silent nature of kidney disease, breaking down essential kidney health markers. She shares practical nutrition strategies for every stage of kidney disease, including “rightsizing” protein. #LELEARN #EDULFsocial Guest Bio: Lauren Budd Levy, MS, RDN, CSR, is a registered dietitian and Certified Specialist in Renal Nutrition who leads her private practice, Happy Health Nutrition. She helps individuals improve their health and quality of life through personalized nutrition and lifestyle strategies.
In this episode of the That's Just Good Podcast, we sit down with Misaki Collins, corporate social responsibility and external relations leader for the Dallas Mavericks, to explore how professional sports organizations can become powerful drivers of community impact. Misaki leads nonprofit partnerships, community initiatives, and grantmaking efforts through the Mavs Foundation, helping align business strategy with social good across North Texas. In this conversation, we discuss corporate social responsibility in sports, nonprofit partnerships, community engagement, philanthropy, and how teams can use their platforms to create meaningful change beyond the game. Before joining the sports world, Misaki worked on the Kamala Harris presidential campaign and focused on economic mobility through nonprofit leadership in Dallas. That background shaped her unique perspective on advocacy, equity, and relationship-driven impact. We also dive into: • The role of CSR in professional sports • How athletes and organizations influence communities • Building authentic partnerships with nonprofits • Why storytelling matters in social impact • Creating long-term community investment strategies If you're interested in sports philanthropy, corporate social responsibility, nonprofit leadership, or using influence to create impact, this episode is packed with insight.
367: Activate Good - Leading with Fearlessness and Purpose (Marjorie Maas)Episode SummaryNonprofit leaders carry the weight of the next grant, the next major gift, the next board meeting - and that constant worry doesn't make the work more productive, it just makes it heavier. In Episode #367, Patton talks with Marjorie Maas, CEO of Share Good, based in Omaha, NE, about what it actually looks like to lead with fearlessness when stakes are high and resources are tight. Marjorie leads a national technology and community-building nonprofit that helps cities position generosity in one place - now active in nine markets from Charlotte to Detroit to Omaha and beyond - and she shares the mindset shifts that have shaped both her organization's growth and her own “patchwork quilt” career path. She unpacks the difference between scarcity thinking and an abundance mindset rooted in logical thinking rather than blind faith, why emerging leaders shouldn't talk themselves out of their passion, and why governance fluency is something professionals should be building early — not waiting for an executive seat to learn. Listeners will walk away with a practical framework for leading through uncertainty, language for coaching the next generation of nonprofit professionals, and a clearer sense of how to keep moving forward when fear shows up.About MarjorieMarjorie Maas is the CEO of Share Good, a national technology and community-building nonprofit that connects passion to action in hyperlocal communities by giving nonprofits a shared megaphone to tell donors and volunteers what they need. She leads the growth and expansion of Share Good's national footprint and supports the SHARE Family of community partners across the country. Before joining Share Good in December 2022, Marjorie launched and directed SHARE Omaha, building a platform that promotes more than 700 nonprofits across the Greater Omaha and Council Bluffs metro, and earlier created and implemented the corporate social responsibility strategy for Blue Cross and Blue Shield of Nebraska, redesigning their corporate giving and volunteerism programs. Her 20-plus-year career spans arts marketing, statewide grantmaking, and CSR — a winding path she calls a “patchwork quilt” and credits as the very thing that prepared her for the work she does now.ResourcesConnect with Marjorie on LinkedInLearn more about Share Good at ShareGoodUSA.org — visit the About Us page for community case studies and video testimonialsConcept referenced: Ikigai — the Japanese framework for the overlap of mission, vocation, profession, and passionBook recommendation: The Dip by Seth Godin — a quick, essential read on knowing when to push through a setback and when to walk awayAlso mentioned: Mindset by Carol Dweck (Patton's reference on growth vs. fixed mindset)Follow Your Path to Nonprofit Leadership — and please leave a review!Learn more about the leadership resources at Armstrong McGuire — ArmstrongMcGuire.com
"We have seen a transformation between the public sector and the private sector in terms of their relationship. We've seen enormous change in this country." - Guy Battle, CEO of Social Value Portal The U.K. Social Value Act of 2012 requires all public sector buyers to ask suppliers how much their business will contribute to the community if they win the work up for bidding. It has not just become a differentiator among supplier proposals, it has shifted how the government is awarding its contracts. Contributions to social value are now being included in the award process alongside cost and quality. Guy Battle is the CEO of the Social Value Portal, and the author of a recent article published in the Journal of Public Procurement: "Social value as a lever for achieving value for money and community outcomes in procurement." He describes social value as a business's answer to the question: How do you contribute to our environment, support the local community, and bolster the local economy? In this episode of the Art of Supply podcast, Guy discusses social value with Kelly Barner in the context of: The longer term corporate social responsibility (CSR) and environmental, social, and governance (ESG) movement Current regulations, and how they started a shift that has moved beyond compliance What has been required to allow social value to build momentum and achieve scale How public sector policy can drive change across the private sector supply base Links: Guy Battle on LinkedIn JoPP Article: Social value as a lever for achieving value for money and community outcomes in procurement Kelly Barner on LinkedIn Art of Supply LinkedIn newsletter Art of Supply on AOP Subscribe to the Art of Procurement Newsletter
Cinematic Sound Radio - Soundtracks, Film, TV and Video Game Music
Welcome to the first-ever FREE edition of the SIX DEGREES OF SCORES. This is a new sub-genre show that connects one score to the next through composers, genres, actors, directors, and music styles. Episode one premiered on Patreon last month and was named by CSR patron Angela Rabatin. On this third episode, we begin with music from 1995's MORTAL KOMBAT. The show continues with selections from Graeme Revell, Marc Shaiman, Bruce Broughton, Basil Poledouris, Christopher Young and Kevin Kiner. Enjoy! —— Special thanks to our Patreon supporters: David Ballantyne, Joe Wiles, Maxime, William Welch, Alan Rogers, Dave Williams, Max Hamulyák, Jeffrey Graebner, Don Mase, Victor Field, Jochen Stolz, Eric Skroch, Alexander Schiebel, Alphonse Brown, John Link, Matt Berretta, Eldaly Morningstar, Jim Wilson, Chris Malone, Steve Karpicz, Deniz Çağlar, Brent Osterberg, Jérôme Flick, Alex Brouns, Randall Derchan, Angela Rabatin, Larry Reese, Rudy Amaya, Stacy Livitsanis, Carl Wonders, Lee Wileman, Nathan Blumenfeld, Daniel Herrin, Scott Bordelon, James Alexander, Ian Clark, Andy Gray, Joel Nichols, Steve Daniel, Corey O'Brien, John Leggett, Mim Williams, Grace Hamilton, Rob Kemp, Simon Parker, Harry Fiddlesticks, Jonas Wilstrup, Alexandre Richardson, Amy Stewart, Jack Zhu, Cole Losey, Bam Bam, Reed Waller, Paolo Grassini. —— Cinematic Sound Radio is fully licensed to play music by SOCAN. Support us on Patreon https://www.patreon.com/cinematicsoundradio Check out our NEW Cinematic Sound Radio TeePublic Store! https://www.teepublic.com/stores/cinematic-sound-radio Cinematic Sound Radio Web: http://www.cinematicsound.net Twitter: http://www.twitter.com/cinsoundradio Facebook: http://www.facebook.com/cinematicsound Cinematic Sound Radio Fanfare and Theme by David Coscina https://soundcloud.com/user-970634922 Bumper voice artist: Tim Burden http://www.timburden.com
'What are your best hopes from this conversation?' That's how we start Solution Focused Conversations (SFBT). Recently a client said that they wanted to decentre love, from just romantic love for a possible romantic partner. Instead they wanted to create the capacity to feel able to love this intensely across all of their assemblages: a rhizomatic love. This case study maps their preferred future, if you were able to feel intense love across all of your assemblages, what will you start to notice? How will you know? How will people respond? Your kid, your co-parent, your mum, your friend? How will you respond to that? What will you be pleased to notice? What differences will it start to make? What difference will that make? What else? Then (from a second session) we go backwards and I asked them to remember moments recently when they were pleased to notice the very first signs of this rhizomatic love happening. At a tube station, going to a friend's house, a spring in their step, smiles, hugs lasting longer. How feeling this rhizomatic love has created an extra capacity for more love, more care, more warmth, and increased capacity to act. It's a bit of a special one this as it's the first time I've given this much detail about a client conversation, as you would expect, the client has given me their permission to do this. I think it really gets to the heart of what is at stake of the CSR project, and how this molecular, rhizomatic love reveals a very important micropolitics. However we organise our intimate lives (monogamy, relationship anarchy, etc) there is a lot to learn from this wonderful client and it feels a real privilege to be able to share. If you would like a Solution Focused Conversation, find out more here https://justinhancock.co.uk/#coaching You can ask a question for the show here https://forms.gle/vX9hW1zXVPpTLFkZ9
Send us Fan MailPPC has a reputation in home services: expensive, unpredictable, and somehow always blamed when the phones aren't turning into booked work. We sit down with Brett Hansen from WebFX to make pay-per-click advertising practical for contractors who want revenue, not vanity metrics. We talk about PPC the way it really works, as a Google Ads auction, and why the same budget can either buy you booked jobs or burn cash depending on setup, targeting, and what happens after the call comes in.We dig into the biggest reasons PPC for contractors fails: underfunding, bailing out too early, and judging success by clicks and impressions instead of conversions. Brett lays out the L.O.S.S. timeline (Learning, Optimization, Sweet Spot) and why you should expect a real ramp before ROI shows up. Then we get blunt about the operational side: if your booking rate is low, you don't have a lead problem, you have a call handling problem. Lead speed, CSR training, and listening to recordings can move your results faster than swapping ad copy.From there, we get tactical on the foundations that improve ROAS: sending traffic to the right landing page (not the homepage), setting campaigns to optimize for conversions, cleaning up search terms, and using call tracking plus CRM attribution in tools like ServiceTitan or Housecall Pro so you can tie spend to real revenue. We also compare Google Local Services Ads (LSA) vs PPC, why layering them works, and what a realistic monthly budget looks like in small markets versus competitive metros.If you want a clearer view of what's working, what's not, and what to fix next, listen through and take notes. Subscribe, share this with a contractor friend, and leave a review so more people can stop buying clicks and start buying booked jobs.If you enjoyed this chat From the Yellow Chair, consider joining our newsletter, "Let's Sip Some Lemonade," where you can receive exclusive interviews, our bank of helpful downloadables, and updates on upcoming content.Please consider following and drop a review below if you enjoyed this episode. Be sure to check out our social media pages on Facebook and Instagram.From the Yellow Chair is powered by Lemon Seed, a marketing strategy and branding company for the trades. Lemon Seed specializes in rebrands, creating unique, comprehensive, organized marketing plans, social media, and graphic design. Learn more at www.LemonSeedMarketing.comInterested in being a guest on our show? Fill out this form!We'll see you next time, Lemon Heads!
Yo Quiero Dinero: A Personal Finance Podcast For the Modern Latina
What does it actually take to step into your power? In this episode, I'm sitting down with Alexis Meruelo — second-generation Cuban-American business leader, founder of the Business of Her conference, and author of the brand new book Getting You Ready for Power — to talk about the real, messy, beautiful process of finding your purpose and owning it unapologetically. We're getting into her family's entrepreneurial roots, why she spent six months with a career coach just to answer one question, the concept of "business karma," and why more women need to stop self-rejecting before they even ask. This one is packed, mi gente. Let's get into it.WE GET INTO:00:00 — Introduction00:26 — Alexis's background and family entrepreneurial roots02:01 — La Pizza Loca, Sahara Las Vegas, and the Cuban immigrant hustle04:02 — Pain, rejection, and hitting a wall in her 20s05:00 — Hiring her first career coach and betting on herself07:25 — Redefining success without the ring or the kids10:03 — How to deal with your Latino family's opinions12:03 — Living in alignment and the new generation of young women13:41 — The mentorship gap and why we self-reject before we even ask19:21 — Business karma explained22:25 — Her role at the Meruelo Group and CSR work24:32 — Career reinvention: nothing is ever wasted27:37 — Launching the Business of Her conference32:05 — Getting You Ready for Power — the book and the three-phase framework34:52 — Final message: you are ready, do it scaredKEY TAKEAWAYS:The best investment you'll ever make is in yourself. Alexis hired her first career coach at her lowest point and it changed everything.Define success on your own terms. The ring, the kids, the "right" career path — none of it matters if it's not your vision.Your Latino family will have opinions. Let them talk, then go do your thing anyway.We reject ourselves before anyone else gets the chance. Don't say no for a potential mentor — let them say it. Most women never ask, and that's why most women never have one.Business karma is real. Lift other women, support other businesses, and it always comes back. The crabs-in-a-barrel mentality only keeps you small.Nothing is ever wasted. Every year in the wrong job still made you better. You can pivot at any age, any stage.Life goes in phases. Your purpose doesn't have to be your paycheck right now — and "not yet" is not the same as never.Believe in yourself. Build your team. Rise to lead. That's the three-phase framework — and it starts with doing the inner work first.You are already ready. Do it scared, and do it in baby steps.CONNECT WITH ALEXIS:Alexis' Website Business of Her Website Alexis on Instagram Business of Her on Instagram TAKE THE NEXT STEP:Yo Quiero Dinero Private MembershipRead my book, Financially Lit!Leave me a voicemailThis episode of Yo Quiero Dinero was produced by Heart Centered Podcasting. Hosted on Acast. See acast.com/privacy for more information.
We're living in the loneliest moment in modern history. And at the same time, people have never been hungrier for hope, for joy, for meaningful connection. Your volunteers are at the center of that tension. And if you're not treating people power as a strategy, you're leaving your mission's most powerful asset on the table.Recorded live at the We Are For Good Summit, this conversation brings together four extraordinary leaders: Susan McPherson, founder and CEO of McPherson Strategies and author of The Lost Art of Connecting; Nicole Stewart, Executive Director of Boston CASA; Nicole R. Smith, Executive Director of ALIVE, the National Professional Association for Leaders in Volunteer Engagement; and Sara Lomelin, CEO of Philanthropy Together.In this episode, you'll hear:What ALIVE's data shows about organizations that treat volunteers as strategy vs. afterthought: 80% more volunteers, 60% higher engagement, and donors who are twice as likely to giveBoston CASA's three non-negotiables for scaling a volunteer program without burning people out: exceptional training, strong supervision, and a mission-anchored cultureHow to operationalize people power right now: from launching a giving circle to giving volunteers a role, not a receiptWhy skills-based volunteering is surging even as companies go quiet on CSR, and what that means for nonprofitsPeople are looking for hope. They're looking for joy. They're looking for meaningful connections. You are the one they've been waiting for.
How do you turn complex regulatory data into something customers can actually use, trust, and act on? Recording live from Qlik Connect, I sat down with Robin Astle, Head of Qlik Analytics at Reconomy Group, to explore how data is becoming far more than an internal reporting tool. In Robin's world, it has become a product in its own right, helping some of the world's largest retailers manage compliance, reduce costs, and make smarter sustainability decisions. Robin works across Valpak, a business at the center of environmental compliance and packaging regulation, supporting over 100 enterprise customers across the UK, Europe, and the US. From packaging taxes and recycling targets to government submissions and sustainability reporting, the amount of data involved is enormous, and the stakes are high. In our conversation, Robin shares how the Valpak Insight Platform evolved from manual SQL extracts and spreadsheets into a fully scaled cloud-based analytics platform ingesting millions of rows of data every day. We discuss how that transformation helped reduce onboarding from weeks to days, created up to 90% time savings on CSR and analytics requests, and helped customers reduce compliance costs by up to 15%. We also explore the launch of PackChat, which uses natural language queries to help customers interact with compliance and packaging data without needing deep technical knowledge. Robin explains why context is everything when dealing with environmental regulations, and why building trust in the data model is essential before AI can deliver real value. There is also a bigger conversation here around how businesses can use data to serve customers directly, not just support internal teams. From OEM partnerships and cloud automation to scaling AI-powered services across global markets, Robin shares what it takes to turn data into a revenue-generating service. So as more organizations look to unlock value from the information they already hold, are we still thinking too narrowly about what data can do? And could your greatest untapped product actually be the data sitting inside your business today? Join me for a fascinating conversation from Qlik Connect, and let me know your thoughts. Are you still using data for reporting, or are you starting to think about it as a product?
Send us Fan MailMarketing vendors love acronyms because they sound precise, but they can also hide the only question that matters: did this effort create profitable revenue? Recording from an airport, I break down the alphabet soup in plain English so contractors can read marketing reports with confidence and push back when numbers do not connect to real jobs.We start with ROAS (return on ad spend) and why I prefer looking at it across your full marketing mix, not as isolated channel “wins.” Then we dig into KPIs that actually move the needle in HVAC marketing, plumbing marketing, and home service growth: CPL (cost per lead), conversion rate, calls booked, and revenue generated. I also talk about the operational side of performance, because a weak booking rate at the CSR desk can make any marketing campaign look expensive.From there we hit the big platforms and levers: PPC (pay-per-click) as the fast but costly faucet, Google Business Profile optimization as a local game-changer, and LTV (customer lifetime value) as the mindset shift that turns retention and maintenance plans into your best “marketing.” We also cover CTR (click-through rate) benchmarks without comparing apples to oranges, plus SEO and why search engine optimization still matters even as AI starts changing how customers find help.If you want clearer attribution, better questions for your agency, and marketing metrics that tie back to booked calls and profit, hit play. Subscribe, share this with a contractor friend, and leave a review with the acronym you want me to translate next.If you enjoyed this chat From the Yellow Chair, consider joining our newsletter, "Let's Sip Some Lemonade," where you can receive exclusive interviews, our bank of helpful downloadables, and updates on upcoming content.Please consider following and drop a review below if you enjoyed this episode. Be sure to check out our social media pages on Facebook and Instagram.From the Yellow Chair is powered by Lemon Seed, a marketing strategy and branding company for the trades. Lemon Seed specializes in rebrands, creating unique, comprehensive, organized marketing plans, social media, and graphic design. Learn more at www.LemonSeedMarketing.comInterested in being a guest on our show? Fill out this form!We'll see you next time, Lemon Heads!
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