In-Between Calls

During this shift, we discuss some of the open secrets in our profession that folks on the outside may not necessarily know about.    Learn more about us at transformativemg.com.

During this shift, we discuss how to respond when you are faced with a situation where there is no clear path to coming out ahead - also known as "no-win" situations.    Learn more about us at transformativemg.com.

During this shift, we follow-up on the story regarding an altercation at the office and how best to resolve conflict between employees.   Learn more about us at transformativemg.com.

During this shift, we discuss the upside and downside of not being able to control your happy, sad and angry emotions while at work.  Learn more about us at transformativemg.com.

During this shift, we have an open review session on developing a document for client services that will serve as a guide for account managers. Learn more about us at transformativemg.com.

During this shift, we discuss some of our side gigs that we do for fun as well as a means to generate extra income. Learn more about us at transformativemg.com.

During this shift, we discuss how best to approach referral conversations when you have positive and/or negative things to say about the individual. Learn more about us at transformativemg.com.

During this shift, we make some predictions for 2021 and discuss how the pandemic has shaped customer expectations going forward. Learn more about us at transformativemg.com.

During this shift, we recap our last roadtrip and discuss what it was like to travel during a pandemic. Learn more about us at transformativemg.com.

During this shift, we continue our discussion on the many things we are thankful for in our careers. Learn more about us at transformativemg.com.

During this shift, we reflect on our lives and give thanks to those who have positively impacted our careers. Learn more about us at transformativemg.com.

During this shift, we discuss holding on to hope in the face of defeat, losing with dignity and share a story from a trip to Vegas.  Learn more about us at transformativemg.com.

During this shift, we discuss the disappointment we feel when deadlines are missed, the frustration of being let down by others and share stories of making snap decisions when our backs are against the wall. Learn more about us at transformativemg.com.

During this shift, we recap TMG's first team-building event, the logistics involved in planning a successful offsite and how to ensure attendees avoid distractions. Learn more about us at transformativemg.com.

During this shift, we discuss the challenges of rolling out new technology remotely, pitfalls to avoid when video conferencing and our timeline predictions for getting back to normal. Learn more about us at transformativemg.com.

During this shift, we share tactics we use to stay motivated, how we rally our teams behind unwanted projects and what to do when you feel like you've hit a wall. Learn more about us at transformativemg.com.

During this shift, we discuss scheduled and unscheduled time off when things are busy, powering through tough situations and the trickiness surrounding bereavement policies. Learn more about us at transformativemg.com.

During this shift, we discuss managing vendor relationships, our thoughts on moving from "client" to "partner" and how to ensure a smooth handoff from sales to services. Learn more about us at transformativemg.com.

During this shift, we discuss acronyms we all should know, the concept of "my time" vs. "company time" and measuring productivity. Learn more about us at transformativemg.com.

During this shift, we welcome a special guest to discuss the unintended discrimination women face from male-dominated social activities, share ways to be more inclusive and hear a very uncomfortable Valentine's day story. Learn more about us at transformativemg.com.

During this shift, we discuss the importance of KPIs, introduce E.P.I.C. - our process to create a sustainable cycle of alignment across the organization and how choosing the wrong metrics can encourage bad behaviors. Learn more about us at transformativemg.com.

During this shift, we discuss the social pressures we face at work, the importance of being authentic and how to build relationships as employees and managers. Learn more about us at transformativemg.com.

During this shift, we continue our conversation on business travel, share the unspoken rules when on the road and give some tips that will enhance your next travel experience. Learn more about us at transformativemg.com.

During this shift, we discuss the benefits of corporate travel, the most interesting places we've visited and share how best to represent the company when on the road. Learn more about us at transformativemg.com.

During this shift, we continue our conversation on office decorum, the racial undertones associated with traditional views on what is "appropriate" and the importance of diversity in leadership to help change the system. Learn more about us at transformativemg.com.

During this shift, we discuss what is considered office appropriate attire, how style of dress has changed over the years and the impact your personal style can have on your career. Learn more about us at transformativemg.com.

During this shift, we discuss our philosophies on going away parties, the complexities surrounding other types of office celebrations and learn how Kevon celebrated his 21st birthday. Learn more about us at transformativemg.com.

During this shift, we discuss what we love about being consultants, what causes us the most frustration when working on projects and how best to decide whether to start a business or continue working as an employee. Learn more about us at transformativemg.com.

During this shift, we discuss how best to handle the final days, a scenario where we contemplated taking legal action and focus on what we've enjoyed most after making the decision to start TMG.Learn more about us at transformativemg.com.

During this shift, we discuss the benefits of resigning from a position, how to communicate it to the company and your peers and we share our experiences of being laid off.Learn more about us at transformativemg.com.

During this shift, we discuss what companies can do to potentially avoid layoffs in the future, ensuring the remaining staff continues to feel valued and how employees can try to make themselves indispensable.Learn more about us at transformativemg.com.

During this shift, we talk about our transition to selling ourselves as consultants, reflect on some awful sales pitches we've had to sit through and recommend a book that every salesperson should read.Learn more about us at transformativemg.com.

During this shift, we focus on some of our first experiences and what we learned from them including first encounter with office racism, first major screw-up, first time letting go of people and customers as well as the first time being scammed by a customer.Learn more about us at transformativemg.com.

During this shift, we continue our topic regarding inequality by challenging companies to get outside of their comfort zones, highlight the systemic issues that has led to a lack of diversity in the workplace and discuss practical ways companies can break the cycle that exists today. Learn more about us at transformativemg.com.

During this shift, we reflect on the events surrounding the death of George Floyd, discuss how companies should respond to social injustices and highlight the complexities of managing teams with varying personal beliefs. Learn more about us at transformativemg.com.

During this shift, we focus on building teams, discuss our various interviewing styles and highlight the most important attributes we look for when identifying talent. Learn more about us at transformativemg.com.

During this shift, we discuss how experiences at our first jobs shaped our philosophies as managers, give advice to junior employees on issues they can encounter even when they have done everything correctly and various ways to react when presented with data that doesn't match our expectations.Learn more about us at transformativemg.com.

In our kickoff episode, we give you some background on who we are, why we love working with contact centers, the future of the contact center agent and the craziest story you have ever heard.Learn more about us at transformativemg.com.