Good Thinking Community Managers!

For the inaugural Good Thinking podcast episode, host Darren Gough speaks to Dan Plant, Head of Content and Community for hotukdeals at Pepper.com - The World's Largest Deal Community. In this episode, we discuss some of the key issues that build better communities including: - Using Knowledge Management structures to improve team effectiveness - Managing remote teams and the value of the human connection in a distributed workforce - The importance of trust, and the responsibility toward members of the community - Choosing the metrics and KPIs to show the real value of community - Perceived mental health and wellbeing challenges for a branded community.