Customer Experience - The Podcast

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A series of interviews with global CX experts who share their knowledge and insights on CX best practices

Customer Experience

  • Feb 10, 2021 LATEST EPISODE
  • monthly NEW EPISODES
  • 21m AVG DURATION
  • 12 EPISODES


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Latest episodes from Customer Experience - The Podcast

"Unlocking The Creative Mind To Create Positive Impact For Your Team And Your Customers"

Play Episode Listen Later Feb 10, 2021 29:37


In this episode, Naeem speaks to Sirte Pihlaja, bestselling author and CX expert.   Sirte can be found here: linkedin.com/in/sirte   A series of interviews with global CX experts who share their knowledge and insights on CX best practices   Hosted by Naeem Arif - CX enabler and business transformation consultant    Twitter - @NAConsultingLtd Facebook - https://www.facebook.com/NAConsultingLtd/ LinkedIn - https://www.linkedin.com/in/naeemarif/

hosted cx naeem sirte
"The Importance Of Your Employees In Delivering An Awesome CX"

Play Episode Listen Later Feb 10, 2021 26:27


In this episode, Naeem speaks to Carolene Méli, and experience strategist and Young Leaders mentor.   Carolene can be found here: linkedin.com/in/carolenemeli   A series of interviews with global CX experts who share their knowledge and insights on CX best practices   Hosted by Naeem Arif - CX enabler and business transformation consultant    Twitter - @NAConsultingLtd Facebook - https://www.facebook.com/NAConsultingLtd/ LinkedIn - https://www.linkedin.com/in/naeemarif/

hosted cx young leaders naeem
Understanding Your Customer's Wants & Needs To Shape Your CX Offering

Play Episode Listen Later Jan 4, 2021 11:18


In this episode, Naeem speaks to Gabriela Geeson, a seasoned Custome Experience & CRM Manager for WorldRemit.   Gabriela can be found here: linkedin.com/in/gabriela-geeson-a5089b2a   A series of interviews with global CX experts who share their knowledge and insights on CX best practices   Hosted by Naeem Arif - CX enabler and business transformation consultant    Twitter - @NAConsultingLtd Facebook - https://www.facebook.com/NAConsultingLtd/ LinkedIn - https://www.linkedin.com/in/naeemarif/

hosted cx naeem worldremit
Don't Drop The CX Baton In Your Organisation

Play Episode Listen Later Jan 4, 2021 22:43


In this episode, Naeem speaks to Sharon Boyd, the CXO at MKL Innovation.   Sharon can be found here: linkedin.com/in/boydlsharon   A series of interviews with global CX experts who share their knowledge and insights on CX best practices   Hosted by Naeem Arif - CX enabler and business transformation consultant    Twitter - @NAConsultingLtd Facebook - https://www.facebook.com/NAConsultingLtd/ LinkedIn - https://www.linkedin.com/in/naeemarif/

hosted cx naeem cxo
Using Customer & Employee Feedback to influence your strategy

Play Episode Listen Later Sep 17, 2020 21:17


In this episode, Naeem Arif speaks to Stacy Sherman A series of interviews with global CX experts who share their knowledge and insights on CX best practices Hosted by Naeem Arif - CX enabler and business transformation consultant  Twitter - @NAConsultingLtd Facebook - https://www.facebook.com/NAConsultingLtd/ LinkedIn - https://www.linkedin.com/in/naeemarif/

hosted cx
Putting Amazing Into Your Own Customer Service

Play Episode Listen Later Sep 17, 2020 34:47


In this episode, Naeem Arif speaks to Shep Hyken. A series of interviews with global CX experts who share their knowledge and insights on CX best practices Hosted by Naeem Arif - CX enabler and business transformation consultant  Twitter - @NAConsultingLtd Facebook - https://www.facebook.com/NAConsultingLtd/ LinkedIn - https://www.linkedin.com/in/naeemarif/

hosted cx shep hyken
"Lace Up Your CX Boots And Get Climbing"

Play Episode Listen Later Jul 1, 2020 13:37


In this episode, Naeem Arif speaks to the B2B Customer Experience Consultant, Hannah Foley Hosted by Naeem Arif - CX enabler and business transformation consultant  Twitter - @NAConsultingLtd Facebook - https://www.facebook.com/NAConsultingLtd/ LinkedIn - https://www.linkedin.com/in/naeemarif/      

"Using creative and immersive tactics for your CX strategy"

Play Episode Listen Later Jan 7, 2020 15:45


In this episode, Naeem speaks to self-proclaimed CX Evangelist, Janelle Mansfield

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"Customer Experience is not an initiative - it's much more than that"

Play Episode Listen Later Jan 7, 2020 26:42


In this episode, Naeem speaks to Customer Experience design expert, Ruth Crowley

customer experience naeem
“What gets measured and mapped gets managed; a framework for improving customer experiences”

Play Episode Listen Later Dec 17, 2019 24:15


Naeem Arif, CX enabler and business transformation consultant, speaks to Alec Dalton, the Customer Experience & Quality Management Expert. Naeem can be found here: Twitter - @NAConsultingLtd Facebook - https://www.facebook.com/NAConsultingLtd/ LinkedIn - https://www.linkedin.com/in/naeemarif/ Alex can be found here: LinkedIn - https://www.linkedin.com/in/alecndalton/  

cx naeem
“How to achieve Insights Excellence: a culture of measurement and change”

Play Episode Listen Later Dec 17, 2019 16:46


Naeem Arif, CX enabler and business transformation consultant, speaks to Marleen Van Wijk - Customer Experience Consultant. Naeem can be found here: Twitter - @NAConsultingLtd Facebook - https://www.facebook.com/NAConsultingLtd/ LinkedIn - https://www.linkedin.com/in/naeemarif/   Marleen can be found here: LinkedIn - https://www.linkedin.com/in/marleenvanwijk/?originalSubdomain=nl  

cx originalsubdomain naeem
“The evolution of customer centric culture. Doing the right things at the right time”

Play Episode Listen Later Dec 17, 2019 14:35


Naeem Arif, CX enabler and business transformation consultant, speaks to Olga Cuseva - Managing Partner of Integria Consult. Naeem can be found at: Twitter - @NAConsultingLtd Facebook - https://www.facebook.com/NAConsultingLtd/ LinkedIn - https://www.linkedin.com/in/naeemarif/   Olga can be found at: Website - www.integriaconsult.ru LinkedIn - https://www.linkedin.com/in/olgaguseva/  

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