Podcasts about cxo

Episode is based on a talk Subhi Saadeh gave at CPHI. In this episode, Subhi Saadeh breaks down the three levels where true harmonization must happen for drug-device products to succeed:-Global regulatory alignment-Effective sponsor-CXO collaboration-Cross-functional teamwork between drug and device stakeholders inside companiesSubhi covers why regulatory misalignments across countries create uncertainty, how disconnected sponsor-CXO relationships lead to delays and inefficiencies, and how internal friction between pharma and device functions can stall programs even when the science is sound.Timestamps:00:00 – Introduction: The Reality of Drug-Device Combination Products00:39 – Identifying the Core Issues in Combination Product Development01:38 – What Are Drug-Device Combination Products?02:05 – Common Types of Combination Products05:00 – Market Growth & Regulatory Landscape07:26 – Challenges and Silos That Slow Progress10:01 – Practical Strategies for Harmonization and Collaboration14:56 – Final Thoughts: Why Harmony Beats SamenessSubhi Saadeh is a Quality Professional and host of Let's Combinate. With a background in Quality, Manufacturing Operations and R&D he's worked in Large Medical Device/Pharma organizations to support the development and launch of Hardware Devices, Disposable Devices, and Combination Products for Vaccines, Generics, and Biologics. Subhi serves currently as the International Committee Chair for the Combination Products Coalition(CPC) and as a member of ASTM Committee E55 and also served as a committee member on AAMI's Combination Products Committee.For questions, inquiries or suggestions please reach out at letscombinate.com or on the show's LinkedIn Page.

Originally uploaded April 11th, reloaded April 18th. Chris Holman welcomes back Kimberly Way, CXO, Chief Experience Officer, Michigan Works! Association, Lansing, MI. Welcome back Kimberly, remind us about Michigan Works! Association? You have your annual Impact Awards, near the state Capitol April 24th, tell us more? Last year was a memorable experience, do you have any general stories you can share about the upcoming honorees? These events don't happen in a silo, are there any sponsors to thank? What talent issues are now at the forefront for Michigan Works! Association in Lansing, or Washington? » Visit MBN website: www.michiganbusinessnetwork.com/ » Watch MBN's YouTube: www.youtube.com/@MichiganbusinessnetworkMBN » Like MBN: www.facebook.com/mibiznetwork » Follow MBN: twitter.com/MIBizNetwork/ » MBN Instagram: www.instagram.com/mibiznetwork/ About Impact Awards Impact Awards honor those who have contributed to strengthening Michigan's economy by actively creating jobs and developing fresh talent in their communities. The Michigan Works! Impact Awards is a unique, highly publicized event that celebrates the economic impact of newly created jobs, transformational training and effective talent pipeline development within our communities. During the event, state legislators present tributes to award winners, who tell their story and the role Michigan Works! played in their success.

欢迎收听雪球出品的财经有深度，雪球，国内领先的集投资交流交易一体的综合财富管理平台，聪明的投资者都在这里。今天分享的内容叫创新药牛市正在悄然进行中？ 来自鹰之学堂I。自从去年跟踪这些创新药公司之后，他们一点一点从底部起来，创新药的牛市，正在悄然进行中。2019-2020年的A股的生物医药的牛市，当时还没有这么多的创新药企业，当时的生物医药，四大牛股板块集中营分别是：CXO、医疗器械、细分龙头、消费医疗。CXO是药明系为代表，医疗器械是迈瑞和大博为主，消费医疗是爱尔通策欧普康视为主。背后的逻辑都是内需消费，当时也是消费的大牛市，带有消费属性的医药医疗公司更是双料冠。昨天有人说，要是早点看到，就财务自由了。但现实中没有假如，市场这几年下来，各方面逻辑都面临新的挑战，生物医药板块内部，大牛股全部换血，资本市场只闻新人笑，不看旧人哭。这次的创新药牛市，基本把曾经的那些医药大牛股给甩开，全力挖掘最新的肿瘤药靶点的相关创新型公司。梳理一下这轮创新药牛市的时间轴：港股康方生物的AK112以击败K药为代表横扫全球，A股的医药熊市从2022年开启时，但此时恰好正是港股康方逆势上行的开始，康方成为最近2年创新药牛市的总标杆和风向标。随后就是成功取代恒瑞的创新药一哥百济神州、艾力斯、百利天恒，这几个小而美的出海创新药巨头，他们在过去一年的时间里，百济神州因为泽布替尼火出圈，百利天恒因为巨额里程碑付款火出圈，艾力斯因为扛过集采但业绩爆炸火出圈，在A股最近1年的时间之内，他们几个全部走出底部5-10倍的涨幅。明星公司打造出势如破竹的攻势之后，创新药的做多热情逻辑快速发散，连带科创板亏损的益方生物、泽璟制药，单边走强，产业整个链条的火越烧越旺，港股的超跌老人信达也走出了底部逼近翻倍的趋势。还是挺幸运的，在A股这几个创新药巨头百济神州百利天恒和艾力斯历史新高之前，及时给大家做了深度分析，不知道大家有没有抓住呢？因为对医药，包括创新药都是深度的热爱，所以最底部的位置，我是敢深度分析的，一直以来的态度都是长周期起航，左侧价值投资。这种创新药历史最底部的区域，都是我们投资者最应该贪婪的区域。很多朋友问：创新药牛市还能继续么？对整个产业做一个梳理。首先，政策端，2025年已经提到把创新药放在重点发展的首位：健全药品价格形成机制，制定创新药目录，支持创新药发展。地方再次投入精力做扶持：2025年1月17表示计划于2025年内发布第一版丙类目录。2025年2月13，25条举措，全链条支持生物医药创新发展。后面，大家就可以在日常生活里看到各类举措，比如医保支付、药品配置、医药投融资方面，应该是日常生活里就能看到具体的鼓励措施。其次，创新药质量端，创新药本来就是科技的一部分，跟科技的Deepseek类似，国内一部分创新药已经在赶超美国的过程中了。百济神州的2款肿瘤药泽布替尼、替雷利珠单抗带动百济今年有望实现正利润，康方的AK112打败全球药王K药。百利天恒的核心产品BL-B01D1在2025年迎来临床进展和数据读出的关键节点。国内的创新药，不是一款展现出了潜质，而是全系列的诸多公司的产品都有在全球占领主导的潜质。质量赶超美国，才是创新药牛市的背后主推手，创新药其实也迎来了Deepseek时刻！显然，从上到下，政策扶持到创新药企业本身的创新出海推动，2个因素还都在火热进行中，这轮创新药牛市并没有结束。个人判断，创新药的牛市其实是一个长期的震荡走势，有2个值得参考的信号：黄金以及日本过去的30年医药牛市。我的想法是，2024年底到2025年的4月，创新药底部虽然涨了很多，但这只是一个前端的上涨，可能部分公司到了一个中期的涨幅，整个产业链来说，完全没有到高估泡沫的位置。长逻辑，创新药参考日本过去的30年医药牛市即可。短期来看，3-4月，创新药受到热钱追捧的比较厉害，短期这个位置，也涨的偏离了均线，有一定的短期调整风险，可以自己适当做一些减法，做个成本管理。不过，创新药的这个长逻辑，我个人最偏爱的是3-5年的拉锯战，那肯定是最舒服的时间周期。假如相关公司没有太疯狂，慢牛走势的话，那这个长逻辑能持续3-5年。假如热钱过多，提前透支，疯狂炒作的话，在2年之内就把长逻辑给兑现了，那就一定要注意曾经2020年医药的过度火热带来的漫长的估值回归。那么，很多铁粉就要问了，那曾经的19-20那波医药大牛股，假如还有，应该怎么处理呢？拿个公认的消费医疗举例子吧，爱尔眼科。爱尔眼科其实是消费赛道，他的背后业绩走弱，跟整个消费大环境有直接的关系，大环境不好，个股很难独善其身。想他走强，只能期待消费大环境走好。个人认为消费大环境能够复苏，2025年经济形势和消费环境复苏是大概率，但最近1-3年想重现曾经的辉煌，难度非常大，不要幻想。但假如未来很多年，爱尔医院屹立不倒，后面如果公司走出寡头区域垄断，未来可能就是另外的逻辑，保守的避险、行业lt以及低估值的风格，而且，也要注意公司是否有出海和创新的新预期。这个过程，需要密切的跟踪。至于具体的策略，如果等得起，就耐心守住密切跟踪是否有出海和创新的进展，等不起，换股到当下逻辑更强的创新药上面，也不算错。2025年1月份，信达生物出现了出海的新预期，长期密切跟踪带来的结果就是可以捕捉到最低点和起涨点，假如未来爱尔有这个新预期，那就是老树开新花，自然市场资金也能过来了。我说的这个例子是给大家一个长期跟踪的样本参考。当然，最惨的情况也有可能这些年公司经营不善，最终3年亏损然后退市，这也是长期跟踪之后可以看出来的，归根结底就是要密切跟踪，多思考分析。资本市场始终在动态变化中。

How can lessons from cybersecurity lead to revelations about communicating under pressure? Join Staffbase SVP & GM David Maffei as he sits down with Tom Wentworth, CMO at incident.io, to unpack the biggest challenges leaders face in modern crisis communications. In this high-stakes episode, they explore why fear is the #1 silent killer in leadership communication, how executives can own the narrative during a crisis, and the cybersecurity lessons every business must learn to protect their reputation. With firsthand insights from the CrowdStrike crisis, Boeing's PR disaster, and AI's growing role in corporate risk, Tom shares why clarity beats complexity and how the right communication strategy can save your brand from catastrophe. Whether you're a CXO, marketer, or crisis manager, this conversation is packed with actionable takeaways on building trust, preventing misinformation, and using AI to stay ahead of threats. Tune in now and discover how to lead with confidence when the stakes are high.

Joe GerberCEO | COO | Operating Partner | Board Advisor | Interim C-level | CXO (8x) | I Bank M&A (12 yrs) | Full P&L | PE backed | GTM | Growth, Turnaround & Multiple Exits | Rev of $300M+ | EBITDA of $20M+Joe is a seasoned CEO, COO, and private equity operating advisor. He has worked with private equity firms including Parthenon Capital, Graham Partners and Cresta Capital. Joe has extensive experience transforming businesses across the aerospace, IoT manufacturing, healthcare, and highly technical scientific sectors. With over a decade in middle-market investment banking, Joe has not only led over 70 M&A transactions but also stepped into the operator's seat, scaling and restructuring companies for growth and successful exits. Joe earned a Bachelor of Science degree in Aeronautical Studies and Business Management from Embry-riddle Aeronautical University, followed by an MBA with an emphasis in Organizational Behavior from Pepperdine University.Joe, I'm so excited you could be here today!Want to be a guest on Book 101 Review? Send Daniel Lucas a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/17372807971394464fea5bae3 Hosted on Acast. See acast.com/privacy for more information.

When markets dip, most panic. But Ravi, a seasoned CXO, stayed calm and thanked us instead. But why? What kept him calm through the storm? The answer isn't about numbers—it's about mindset.

The next generation of mapping is here! In this episode, our Rashan Senanayake sits down with design visionary Amber Standley, Co-founder and CXO of Terria, to explore the cutting edge of spatial technology and its future impact on our world. From her roots in creative design to pioneering in augmented reality and digital twins, Amber shares how her journey has led to reshaping the way we visualise data. Learn how platforms like Terria are empowering everyday users, governments, and industries to create immersive, accessible, and intelligent geospatial experiences—no coding required, open sourced! Both Amber and Rashan detail and break down complex terms like reality mesh, BIM models, and automation in digital twins, and discuss how they're revolutionising urban planning, sustainability, property management, and even education. Exploring how digital twins are evolving from visualisation tools to real-time decision-making engines,  to the power of visual data in tackling climate change and community engagement for meaningful impact! Whether you're into tech, design, data, or urban innovation—this episode will change the way you see the world (literally).

What if the best leadership strategies were written centuries ago?In this episode, author and corporate leader Manish Chaturvedi joins Gaurav Arora to share the inside story of his book Yogi @ Corporate Street — where epics like the Ramayana, Mahabharata, and Bhagavad Gita meet the demands of today's boardrooms.They explore:The leadership styles of Ram vs KrishnaWhy self-leadership is the first step to leading othersKarma, Gyan, and Bhakti as frameworks for professional growthNavigating corporate politics with ethical clarityHow purpose-driven leadership outlasts strategy aloneWhether you're a CXO, entrepreneur, coach, or a seeker of wisdom, this episode offers timeless insights for anyone looking to lead from a deeper place.

Vulnerability prioritization, the final frontier. Many say they do it, but do they really? It takes way more than vulnerability data to truly prioritize vulnerabilities. Greg Fitzgerald, Co-Founder and CXO at Sevco Security, and Steve Lodin , Vice President, Information Security at Sallie Mae, join Business Security Weekly to dig in. We'll discuss the importance of context, including asset inventory and configuration management, in truly prioritizing vulnerabilities. But it's not that easy. We'll discuss the challenges and approaches to help solve this ever evasive topic. This segment is sponsored by Sevco Security. Visit https://securityweekly.com/sevco to learn more about them! Segment Resources: https://www.sevcosecurity.com/vulnerability-prioritization/ https://www.sevcosecurity.com/continuous-threat-exposure-management/ Visit https://www.securityweekly.com/bsw for all the latest episodes! Show Notes: https://securityweekly.com/bsw-389

Vulnerability prioritization, the final frontier. Many say they do it, but do they really? It takes way more than vulnerability data to truly prioritize vulnerabilities. Greg Fitzgerald, Co-Founder and CXO at Sevco Security, and Steve Lodin , Vice President, Information Security at Sallie Mae, join Business Security Weekly to dig in. We'll discuss the importance of context, including asset inventory and configuration management, in truly prioritizing vulnerabilities. But it's not that easy. We'll discuss the challenges and approaches to help solve this ever evasive topic. This segment is sponsored by Sevco Security. Visit https://securityweekly.com/sevco to learn more about them! Segment Resources: https://www.sevcosecurity.com/vulnerability-prioritization/ https://www.sevcosecurity.com/continuous-threat-exposure-management/ Show Notes: https://securityweekly.com/bsw-389

Vulnerability prioritization, the final frontier. Many say they do it, but do they really? It takes way more than vulnerability data to truly prioritize vulnerabilities. Greg Fitzgerald, Co-Founder and CXO at Sevco Security, and Steve Lodin , Vice President, Information Security at Sallie Mae, join Business Security Weekly to dig in. We'll discuss the importance of context, including asset inventory and configuration management, in truly prioritizing vulnerabilities. But it's not that easy. We'll discuss the challenges and approaches to help solve this ever evasive topic. This segment is sponsored by Sevco Security. Visit https://securityweekly.com/sevco to learn more about them! Segment Resources: https://www.sevcosecurity.com/vulnerability-prioritization/ https://www.sevcosecurity.com/continuous-threat-exposure-management/ Visit https://www.securityweekly.com/bsw for all the latest episodes! Show Notes: https://securityweekly.com/bsw-389

Vulnerability prioritization, the final frontier. Many say they do it, but do they really? It takes way more than vulnerability data to truly prioritize vulnerabilities. Greg Fitzgerald, Co-Founder and CXO at Sevco Security, and Steve Lodin , Vice President, Information Security at Sallie Mae, join Business Security Weekly to dig in. We'll discuss the importance of context, including asset inventory and configuration management, in truly prioritizing vulnerabilities. But it's not that easy. We'll discuss the challenges and approaches to help solve this ever evasive topic. This segment is sponsored by Sevco Security. Visit https://securityweekly.com/sevco to learn more about them! Segment Resources: https://www.sevcosecurity.com/vulnerability-prioritization/ https://www.sevcosecurity.com/continuous-threat-exposure-management/ Show Notes: https://securityweekly.com/bsw-389

今回のテーマは「自己批評」。CULTIBASE Radioは、これからの時代の「人」と「組織」のマネジメントの実践論を探究していく番組です。経営コンサルティングファームであり、文科省認定の研究機関でもある株式会社MIMIGURIがお送りしています。パーソナリティーは、株式会社MIMIGURI 代表取締役Co-CEOの安斎勇樹と、同じく代表取締役Co-CEOのミナベトモミが務めています。番組への感想は、SNSのハッシュタグ #CULTIBASE にてお待ちしています。▼概要このエピソードでは、「自己批評」というテーマについて深く掘り下げられました。きっかけとなったのは、CULTIBASEの企画で安斎が批評家・宇野常寛氏に人生相談をした動画。その内容に触発されたミナベが、自身の探究テーマを振り返る中で「自己批評」というキーワードに辿りついたことから、対話が始まります。安斎も、宇野氏のアドバイスにあった「自分自身の生き方を批評することで次のステップが見えてくる」という内容に強く共感したことが語られています。また、話は自己批評の意義だけでなく、クリエイターや作家がどのように作品のテーマを見つけるのかについても話されました。多くの作家が共通して「自分が経験したことしか書けない」と語っていることから、流行に流されるのではなく、自身がこれまで何をしてきたのかを振り返ることの重要性を強調しました。自己批評を通じて、自分が長年「ビジョンを描くこと」に取り組んできたと気づいたエピソードも紹介されました。過去の仕事を振り返ると、経営計画の策定や哲学の言語化、ストーリーの構築など、すべて「ビジョンを伝えること」に関わるものであり、自身のキャリアの軸が「ビジョン」であると改めて認識したそうです。このように、自己批評を行うことで、自分が本当にやってきたことや得意なことを再発見できるという視点が示されました。最終的に、自己批評とは単なる反省ではなく、次のステップを見出すための重要なプロセスであるとまとめました。番組への感想は、SNSのハッシュタグ #CULTIBASE にてお待ちしています。CULTIBASE Radioは⁠⁠⁠Spotify⁠⁠⁠や⁠⁠⁠Apple podcast⁠⁠⁠、⁠⁠⁠YouTube⁠⁠⁠などでも配信中！最新情報を見逃さないよう、ぜひお好きなメディアでフォロー/チャンネル登録をお願いします！▼関連リンク【番外編】宇野常寛さんに訊く、安斎勇樹のこれからhttps://www.cultibase.jp/videos/14964最高の組織づくり〜ベンチャーCxOの葛藤〜https://www.cultibase.jp/radios/venture-radioDESIGN＆LEADERSHIPhttps://www.cultibase.jp/programs/design_and_leadership⁠⁠⁠◇ ◇ ◇▼CULTIBASE⁠⁠⁠⁠⁠https://www.cultibase.jp/⁠⁠⁠⁠⁠▼CULTIBASE Lab無料会員登録⁠⁠⁠⁠⁠⁠https://www.cultibase.jp/signup⁠⁠⁠⁠⁠▼株式会社MIMIGURI コーポレートサイト⁠⁠⁠⁠⁠https://mimiguri.co.jp/⁠

SmartBank.fmは、AI家計簿アプリ「ワンバンク」を運営するスマートバンクのメンバーにカジュアルに話を聞いていくPodcast番組です。#33 出演者　ホスト: CXO ⁠⁠@takejune⁠⁠⁠⁠⁠ゲスト: KRAFTS&Co. 倉光さん ⁠⁠@transitkix

After serving for nearly 18 months as the Department of Defense's first-ever customer experience officer in the Office of the CIO, Savan Kong earlier this month parted ways with the Pentagon. Previously a member of the Defense Digital Service during his first tour of duty with the DOD, Kong helped build the department's CXO office from scratch, fostering a culture that prioritizes the needs of service members, civilians, and mission partners and striving to streamline governance processes, improve transparency, and ensure that IT solutions meet operational needs. Kong joins the Daily Scoop for a conversation to share the progress his office ushered in to improve customer experience for DOD's personnel, where things are headed under this administration and how AI will impact the CX space. FedRAMP is getting another overhaul, one that will involve far more automation and a greater role for the private sector, the program's chief announced Monday. Through FedRAMP 20x, the General Services Administration-based team focused on the program aims to simplify the authorization process and reduce the amount of time needed to approve a service from months to weeks, Director Pete Waterman said during an Alliance for Digital Innovation event. The private sector will also have increased responsibility over monitoring of their systems, he noted. In a critical change, agency sponsorship will — eventually — no longer be necessary to win authorization. As a first step, FedRAMP has launched four community working groups, which give the public a chance to share feedback, and focus on creating “innovative solutions” to formalize the program's standards. But in the meantime, Waterman said existing baselines will remain in place and there are no immediate changes to the program. The Office of Personnel Management and the departments of Treasury and Education are now barred from sharing individuals' personally identifiable information with DOGE representatives, a federal judge ruled Monday. Judge Deborah L. Boardman of the U.S. District Court for the District of Maryland said in her decision that in granting associates with Elon Musk's so-called government efficiency initiative access to systems containing plaintiffs' PII, the agencies “likely violated” the Privacy Act and the Administrative Procedure Act. The lawsuit was filed by the American Federation of Teachers, the International Association of Machinists and Aerospace Workers, the International Federation of Professional and Technical Engineers, the National Active and Retired Federal Employees Association, the National Federation of Federal Employees, and six military veterans. The Daily Scoop Podcast is available every Monday-Friday afternoon. If you want to hear more of the latest from Washington, subscribe to The Daily Scoop Podcast  on Apple Podcasts, Soundcloud, Spotify and YouTube.

SmartBank.fmは、家計簿プリカ「B/43（ビーヨンサン）」を運営するスマートバンクのメンバーにカジュアルに話を聞いていくPodcast番組です。#33 出演者　ホスト: CXO ⁠@takejune⁠⁠⁠⁠ゲスト: KRAFTS&Co. 倉光さん ⁠@transitkix

SmartBank.fmは、家計簿プリカ「B/43（ビーヨンサン）」を運営するスマートバンクのメンバーにカジュアルに話を聞いていくPodcast番組です。#33 出演者　ホスト: CXO @takejune⁠⁠⁠ゲスト: KRAFTS&Co. 倉光さん @transitkix

Markets aren't designed to move in a straight line, as evidenced by the recent 3% decline in the S&P 500 and 4% drop in the NASDAQ composite. And while some movement is expected, huge swings may make investors nervous. In Episode 45, Natalie Picha, Partner and CXO, and Glenn Royal, CFP® Partner and CIO, discuss recent market turbulence and how to approach the market for the remainder of 2025.Key Highlights: • Trump's tariff plans aim to transition the US economy to a smaller government with increased domestic manufacturing • The costs and timeline of this transition remain uncertain, with tariffs potentially creating stagflation conditions• Learn how a focus on cash flow-generating investments like dividends and fixed income may help mitigate market volatility• Key upcoming events: a possible government shutdown, new tariffs, FOMC meeting, and major options expirationsExperience the difference of working with a firm that empowers your life—a firm that focuses on what matters most—you. Whether you are beginning your financial journey now or have already taken steps toward your ultimate life goals, we are here to guide you. https://podcasts.apple.com/us/podcast/rhp-market-talk/id1538051530

Hey CX Nation,In this week's episode of The CXChronicles Podcast #256 we were live at Instant Team's Community Builders Week & CX Virtual Summit based in Southern Pines, NC at their company headquarters. Our guest interviews for this IRL (in-real life) episode included Liza Rodewald (Founder & CEO), Erica McMannes (Founder & CXO), Greg Avallone (SVP of Sales & Partnerships), Amy Price, MBA (SVP of CX), Jennifer Martin & Erica North, both military spouses themselves (Strategic Partnerships Managers), & the one, the only Nate Brown (Co-Founder at CX Accelerator & Head of CX Advisory at Metric Sherpa).   Each of the guests in this episode had unique points of view on the state of CX/CS/Customer Support & what the future of Boutique BPO's look like in today's world. And how they are building an all-in-one hiring platform leveraging the near 12 million US military spouses stationed across the globe. Instant Teams is a mission-driven company committed to supporting and employing the “force behind the force” – US military spouses. In this episode, Adrian chats with the Instant Teams crew about how they are making real social impact, finding remarkable talent, providing their customers instant access to new teammates & building flexible solutions along the way.   **Episode #256 Highlight Reel:**1. Unleashing the power of 12M+ Military Spouses2. Building bridges to companies who want access to this group3. Why Military Spouses Make For Incredible CX & Customer Care talent4. Engaging 75K military spouses ready & primed to join our workforce 5. Around the sun locations at US bases provides global support optionClick here to learn about Instant TeamsClick here to learn about Community Builders Week & CX Summit 2025 Huge thanks to everyone for joining us on this week's episode of The CXChronicles Podcast and featuring their work and efforts in pushing the customer & employee (agent) experience & BPO space into the future.If you enjoy The CXChronicles Podcast, stop by your favorite podcast player hit the follow button and leave us a review today.For our Spotify friends, make sure you are following CXC & please leave a 5 star review so we can find new listeners & members of our community.For our Apple friends, same deal -- follow CXCP and leave us a review letting folks know why you love our customer focused content.You know what would be even better?Go tell one of your friends or teammates about CXC's content,  our strategic partners (Hubspot, Intercom, Zendesk, Freshworks, Forethought AI & Ascendr) + they can learn more about our CX/CS/RevOps focused services & please invite them to join the CX Nation!Are you looking to learn more about the world of Customer Sales & Marketing, Customer Experience, Customer Success, Employee Experience & Revenue Operations?Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused business content. Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

Michael chats with Steven Hajny, Healthcare Technology Evangelist and Principal Solutions Engineer at Zscaler. Together, they explore the critical role of zero trust in reshaping healthcare IT, from mitigating ransomware threats that could impact patient safety to balancing the demands of innovation and strong security. Steven shares insights from the Zero Trust Hospital book series, which includes a guide for clinical teams on breaking down zero trust implementation into actionable steps and another volume tailored for healthcare CXOs, offering strategies to drive organization-wide zero trust adoption. Packed with real-world examples and practical advice, this episode highlights how zero trust fosters secure, personalized patient experiences while staying ahead of cyber threats. Download the Zero Trust Hospital book series to discover how to safeguard healthcare environments at every level.

This week's Reboot Chronicles Show is coming to you from #ZohoDay25, Zoho's annual Analyst gathering in Austin Texas. With top global business and financial analysts and CxO's from the world's top corporations, this invite-only conference debuts the hottest technology, AI trends, what people want, and what's coming next.Most companies are frantically rebooting their growth plans to meet the realities of fierce AI enabled competition. Though many are focused on how to be more competitive, or provide better experiences for their customers, the telecom sector has often lagged behind. Companies can no longer just provide broadband and mobile services to stay ahead, they have to do more. A lot more. Things like seamless connectivity among devices and even smart homes are table stakes in the hyper-competitive home and office automation enablement landscape. One company, Telus Communications, is giving customers what they want. One of the world's largest telecom companies, with 140,000 employees and approx. 20 million customers that generate over $20B in annual revenue, Telus provides commonsense reboot lessons that CxO's can use now. VP Christopher Smith joins us on this episode of the Reboot Chronicles, for a behind the scenes preview of what he and his colleagues are doing to reboot and expand the category—and how he made the personal transition from startups to corporate life.

In this conversation with Michel Koopman, CEO & Founder of CxO Coaching, we discuss his most popular leadership insights from his 2024 coaching posts. These insights are drawn from real conversations, impactful moments and shared wisdom of remarkable leaders who have been coached by Michel and the CxO team. Which ones resonate deeply with you? We hope to encourage deep reflection and self awareness about your awesome responsibility as a leader.

RHP Market Talk Episode 44 dives into the essential role of financial planning in achieving long-term success, emphasizing that it is not exclusive to the wealthy. Natalie Picha, Partner and CXO, and Matt Berti, CFP®, CPWA® Associate Wealth Advisor, discuss misconceptions surrounding planning, emotional barriers clients face, and strategies that can transform one's financial future. • Importance of combining financial planning with investment strategies • Financial planning as an accessible resource for everyone, not just the wealthy • Good money habits and their impact on financial health • Emotional challenges people face when engaging in financial planning • Commonly overlooked financial strategies worth exploring • Continuous planning as an evolving process rather than a single event • The importance of a trusted advisor-client relationship • Preview of upcoming episodes focused on the emotional aspects of financial planningSend us a textExperience the difference of working with a firm that empowers your life—a firm that focuses on what matters most—you. Whether you are beginning your financial journey now or have already taken steps toward your ultimate life goals, we are here to guide you. https://podcasts.apple.com/us/podcast/rhp-market-talk/id1538051530

Discover the surprising twists of the financial markets as we kick off 2025 with an essential conversation featuring Natalie Picha, Partner and CXO, and Glenn Royal, Partner and CIO.Explore why the market is defying expectations with rising interest rates despite Federal Reserve cuts and how a new administration's policies could shake things up. We'll dissect the recent end-of-year sell-off and early January market movements, all in the context of inflation and high valuations. With "America First" tariffs and potential new tariff policies on the horizon, we promise valuable insights into their possible impact on inflation and market stability. Plus, learn why bonds are shining as a cheaper alternative in a richly valued market, offering you a potential safe haven.Send us a textExperience the difference of working with a firm that empowers your life—a firm that focuses on what matters most—you. Whether you are beginning your financial journey now or have already taken steps toward your ultimate life goals, we are here to guide you. https://podcasts.apple.com/us/podcast/rhp-market-talk/id1538051530

In this episode, Laura Dyrda sits down with Seanna-Kaye Denham-Wilks, PhD, CXO, FPCC - Chief Experience Officer at NYC Health + Hospitals Kings County. Dr. Denham-Wilks shares insights on fostering community-driven healthcare, advancing patient and employee experiences, and the hospital's innovative initiatives for 2025.

In this episode of The Brand Called You, Enrico Maset, a business performance advisor and global partner at Strategy Tools, discusses his journey and expertise in strategic foresight, innovation, and ESG. He emphasizes the importance of trend scanning and developing scenarios to guide long-term planning. Maset highlights challenges like time management and prioritization for leaders. He cited Microsoft and Amazon as examples of companies successfully integrating foresight and innovation. He also discusses aligning innovation with ESG goals for sustainable growth and the importance of a culture that fosters collaboration and an activated workforce. Maset stresses the need for continuous learning and decision-making accountability for future leaders. 00:36- About Enrico Maset Enrico Maset is a business performance advisor and Lead Facilitator at Strategy Tools. He is an advisor to CxO and the fractional chief strategy officer for SMEs and family-owned businesses. He is the ESG Officer for CBTW, an international consulting ecosystem.

Welcome to Revenue Boost: A Marketing Podcast, where business leaders turn for actionable strategies to fuel growth and drive results. I'm your host, Kerry Curran. With over 20 years of marketing agency experience driving client business growth I now run RBMA: Revenue Based Marketing Advisors where we help businesses like yours effectively scale revenue growth. Visit RevenueBasedMarketing.com or connect with me on LinkedIn! In this episode Maximizing B2B Revenue: Smarter ABM with an Optimized CRM, i'm joined by Lori Thomas, founder and CXO of Digit Cloud Biz, to explore how B2B businesses can unlock their full revenue potential by aligning Account-Based Marketing (ABM) strategies with an optimized CRM system. Lori shares her expertise in helping organizations streamline their operations, enhance customer targeting, and leverage the full capabilities of their CRM to create personalized, data-driven ABM campaigns. Together, we discuss the essential steps to build a seamless connection between marketing, sales, and customer success teams to ensure every lead is nurtured and every opportunity is maximized.To learn more about Kerry Curran and the RBMA: Revenue Based Marketing Advisors, go to www.revenuebasedmarketing.com and be sure to follow us on Kerry's LinkedIn Profile and The RBMA: Revenue Based Marketing Advisors Profile.   If you're in the market for a Fractional Chief Marketing Officer or Fractional Chief Revenue Officer be sure to reach out to Kerry. Kerry is also available for speaking, panel moderation, and other professional presentation services. For services and contact information check out the RBMA: Revenue Based Marketing Advisors website here.  B2B business development has become increasingly complex, with companies finding it harder than ever to drive growth. One of the biggest challenges?   Many organizations have shifted their investments down the funnel—hiring more sales and BDR resources—while pulling back on marketing. Yet, buyer behavior has evolved in the opposite direction.   Today, buyers are forming their shortlists and making decisions before ever speaking to a sales rep. This means if your brand isn't investing in marketing, you're not even making it into their consideration set. To grow revenue, companies must excel across four critical stages: ✅Awareness: They must have heard of you ✅Affinity: They must like you and believe you can solve their challenges ✅In-Market: They must be ready to buy   ✅Engagement: Then they talk to your sales team, who still needs to beat the competition and win the deal   At RBMA: Revenue Based Marketing Advisors, we help businesses scale growth effectively and efficiently. We build and optimize your end-to-end marketing and sales infrastructure—from brand development to sales training—delivering: - Increased high-quality lead volume - Shortened sales cycles - Improved close rates I'm Kerry Curran, Founder and Chief Growth Officer of RBMA. With 20 years of experience in marketing and business development, I've consistently driven double- and triple-digit revenue growth. My unique expertise bridges both disciplines: as a CMO who understands sales and a CRO who understands marketing.   I specialize in helping B2B scale-ups and mid-market agencies, tech, and services transform their growth strategies. Let's set up a call to identify areas of opportunity in your growth infrastructure and get your business on the path to increased revenue in 2025.

In this episode Radhika and Anshuman discuss who a CXO is, what do they do, what skills are needed, and how to develop those skills Follow me on LinkedIn, YouTube, and all popular Podcast channels - Anshuman Tiwari

In this episode we invite Chase Jordan in the studio to discuss leadership, customer experience, and employee engagement. Chase brings a wealth of knowledge as a CXO and franchise owner that he shared with us during this conversation. - Ease of use is the most important tactical action you can take to improve customer experience. - Internal communication is crucial to keeping everyone on the same page and busting silos. - Sharing and collaboration with the team builds loyalty and advocacy. - Have a plan to help employees when they need assistance with tragedies. Visit https://thetonyjohnson.teachable.com/ to invest in yourself and your team. Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.   Learn More About Chase: https://funnewbook.com/ and https://freenewquiz.com/  Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/@TheTonyJohnson Twitter:  https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok:   https://www.tiktok.com/@igniteyourservice Facebook:  https://www.facebook.com/tonyjohnsoncx/     Music: http://www.bensound.com

LIVE! From NAA, Elizabeth Francisco, CXO of Inhabit sits down with Sheri Druckman to continue our series with Trailblazers in Multifamily.About Sheri: Ms. Druckman brings over 25 years of real estate and multifamily industry expertise and leadership to Legacy Partners. As Regional Vice President, Sheri is responsible for overseeing all aspects of Legacy's regional property management operations in the Pacific Northwest and Mountain Regions, including multifamily, mixed-use, new development, lease-ups, renovations and client relations. Previous companies include Sares Regis Group, Greystar, and Stellar Holdings.

Welcome back to The Private Equity Podcast by Raw Selection! In this episode, Alex Rawlings welcomes back Adam Coffey, CEO and author of the Private Equity Playbook. Adam shares his strategies for scaling businesses, reducing employee turnover, and building strong company cultures. He emphasizes hiring for future growth, addressing employee concerns, and using hybrid work models to retain top talent. Adam also discusses his updated edition of the Private Equity Playbook, offering new post-COVID business insights.Breakdown: [00:00] Most Private Equity firms report a success rate of only 20-30% with CXO hires, with 30% being quite rare.[00:46] Adam, gives us a brief insight into your background.[01:15] Adam reflects on his time at GE, leading companies through private equity backing, and now helping entrepreneurs grow their businesses.[04:06] Adam talks about the importance of culture in scaling businesses and the challenge of reducing employee turnover from 41%. He highlights how different regions and employee needs required tailored approaches to address issues and improve retention.[07:30] He explains how culture, leadership, and people are fundamental when scaling businesses. Having a strong culture ensures employees stay and grow, making talent the key to driving success.[09:25] Adam dives into how he tackled turnover in different regions, using examples from the Pacific Northwest and Texas, where pay scale and benefits played a role in employee satisfaction.[12:15] By investing in people early on and addressing their needs, Adam quickly reduced turnover to below industry standards. He explains how transparency and early investments helped build trust and boost employee engagement.[15:01] Adam discusses how private equity firms struggle with transitioning founder-led companies to PE-backed environments, emphasizing the importance of communicating career opportunities and company growth potential.[17:49] When acquiring companies, Adam emphasizes how better benefits and career development opportunities within a larger organization can turn acquisition anxiety into employee buy-in.[19:36] Adam addresses the shift in work culture, particularly after COVID-19, and the challenges and benefits of remote work in recruiting talent nationally.[23:16] He highlights how businesses can still maintain flexibility for employees while ensuring productivity and accountability. Companies that find the right balance will be better positioned for growth.[27:24] Adam shares his approach to hiring top executive talent, with a focus on aligning work to be done with the candidate's experience.[33:01] He stresses the importance of hiring leaders who can guide the company through growth and challenges, even if it means making difficult decisions like upgrading talent.[38:10] Adam talks about the importance of culture fit when hiring and how toxic employees can disrupt growth. [41:59] Adam reveals his process for assessing talent within six months.[44:15] Adam announces his updated edition of the Private Equity Playbook, highlighting new insights post-COVID and why it's been a top read for private equity professionals for years.To be added to the book waitlist, you can email alex.offer@raw-selection.comThank you for tuning in!You can connect with Adam Coffey on LinkedIn here.To get the newest Private Equity episodes, you can subscribe on iTunes or Spotify here.Lastly, if you have any feedback on the podcast or want to reach out to Alex with any questions, send an email to alex.rawlings@raw-selection.com

In this episode, we're joined by Amber Carpenter of VTrips to talk all things marketing, CXO, revenue, conversions, merchandising properties and a LOT more. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoConrad O'ConnellAmber Carpenter VTrips

Is your crypto truly safe? In this episode of The Milk Road Show, we sit down with Ian Rogers, CXO of Ledger, to uncover the reality of crypto security. With over 7 million Ledger devices sold worldwide, Ian shares insights about the vulnerabilities in your crypto holdings and how to fortify them against ever-evolving threats. And no, your phone isn't the best place to hold your crypto. ~~~~~

In collaboration with ASAE's Young Professional Advisory Council, the ASAE Technology Professional Advisory Council (TPAC) will host a podcast series focused on workforce development and career growth. This series address the pivotal question: “I want to be a CXO, how do I get there?”   Each episode will feature a young professional interviewing an association professional in a C-suite role. In today's episode, John Losh, Sr. Director of Membership & Customer Insights and past Chair of Young Professional Advisory Council leads a conversation with Chantal Almonord, CAE, Chief Information & Engagement Officer at ISPOR and Board Member at Association Women Technology Champions.  Listen to Chantel as she shares her journey to the C-suite and provides actionable advice for association professionals looking to take a path to leadership.   Make sure to follow TPAC on LinkedIn: https://www.linkedin.com/company/asae-tpac/ 

November 13, 2024: As healthcare costs climb, staffing shortages intensify, and patient needs evolve, many hospitals are making the tough choice to close departments or reduce services. Join Kate Gamble and Sarah Richardson as they delve into the consequences of this trend—from the CXO perspective on resource reallocation to the role of telehealth in bridging care gaps. They explore the strain on rural healthcare, the impact on maternity services, and how collaboration and data-driven decisions could offer hope. 01:06 CXO Perspective on Service Closures03:07 Alternative Care Options and Telehealth05:08 Community Collaboration and Future OutlookThis Week Health SubscribeThis Week Health TwitterThis Week Health LinkedinAlex's Lemonade Stand: Foundation for Childhood Cancer Donate

In today's fast-evolving business landscape, the demand for fractional CxO services is growing rapidly. Join this session to learn what a fractional CxO is, how it's different than consulting, which funcitonal areas are being fractionalized and why this model is gaining in popularity. We will explore common use cases and leaders in the space, and what to consider before using a fractional CxO. Whether you're looking to hire a fractional leader or become one, this session will equip you with actionable strategies and a clear understanding of the landscape.

In this episode, John talks with Debi Bush, Customer Experience Officer (CXO) at Technology Marketing Toolkit (TMT). Debi has revolutionized the experience TMT delivers to their members. Debi is a distinguished graduate of the Customer Experience Executive Academy (class 2022). She has not only helped take TMT to a world-class level of client experience, but she has also championed World-Class Customer eXperience Trained (WCCXT) certification for an elite group of 280 companies and created the first-ever CX peer and accountability group that is complemented by continuing education sessions with The DiJulius Group. Learn: How Debi prepared to become a CXO How she gets executive buy-in around CX How she gets department buy-in around CX What Debi has accomplished as the CXO How Debi & TMT built a CX certification program for their clients to go through What advice Debi would give to an emerging CXO   Links: www.wccxtcertified.com The Customer Service Revolution Podcast The DiJulius Group Livestream event Leading the Experience Revolution: Building Exceptional Journeys for Customers and Employees Customer Experience Executive Academy Employee Experience Executive Academy Our new best-selling book, The Employee Experience Revolution   Follow and Review: We'd love for you to follow us if you haven't yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We'd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.

In this truly global episode, Phil finds himself all the way in Bangalore, India, where he joins WongDoody's CDO and CXO, Mohan Krishnaraj, and Global CXO and returning guest Ralf Gehrig for a far-reaching conversation about the growth and development of the India Design Community. Mohan and Barry begin by regaling us with their recent experiences as keynote speakers at UXIndia '24, billed as the largest CX conference in the world. Although the India Design community has been around for 20 years, we discuss how it is now a desirable career choice, with the top technical schools offering stellar Design programs, thus making India a very competitive marketplace for talent on par with cities like New York and London. If you are a Design leader building out a team, or are simply skeptical about the talent level of the India Design Community, then this is the podcast for you. Enjoy! Drinks: Caribou Coffee Mahagony Blend, Bisleri Bottled Water Links: https://2024.ux-india.org/, www.wongdoody.com, www.infosys.com --- Support this podcast: https://podcasters.spotify.com/pod/show/whatbubblesup/support

In this PX Marketplace Webinar, Jennifer Baron, CXO of NRC Health, joins us to explore how generational differences are influencing the current state of healthcare. From varying attitudes and beliefs to shifts in patient behaviors, Baron provides a deep dive into the challenges and opportunities these changes present for healthcare organizations.

In this episode, Anya Chrisanthon interviews Melissa Morman, Principal at Built for the Future, about the digital transformation of the home building industry. They discuss the challenges builders face, the impact of AI and the "sheconomy," sustainability trends, and innovative solutions like neobanking. Melissa shares valuable insights on viewing home building as retail, adapting to changing customer demographics, and the importance of events like the TecHome Builder and Housing Transformation Summit for industry growth.Melissa Morman is an accomplished executive whose career has spanned multiple industries. From executive roles in Fortune 500 companies to foundational roles in start-ups, Melissa has distinguished herself through her capacity to lead in highly dynamic environments. Melissa has held a broad set of executive responsibilities--from general management, to launching new divisions, to directing global business development/sales, leading marketing/sales/account management, as well as launching new products. The one constant in her success has been her unwavering advocacy of the customer experience, both B2B and B2C. Melissa was a member of the founding executive team of the homebuilding industry's technologyconsortium, BHI/BDX. BHI/BDX was the market leader in digital customer acquisition and experience, serving over 1,300 builders building over 60% of the homes in the U.S. For 22 years, Melissa served as the CXO (Chief Experience Officer), with responsibility for revenue as well as the client experience. In her role as CXO, Melissa holistically managed the entire lifecycle of the customer experience—starting with marketing messaging, continuing through the sales process, and culminating with ongoing relationship management. Melissa also held responsibility for executive collaboration within the consortium and led the launch of several BHI/BDX products, including the vision/funding/launch of Envision, the industry's online options product/program. Melissa is a sought-after speaker, consultant, and is an active member on several boards.

Chief Revolution Officer John DiJulius talks with Sandy D'Elosua Vastola, CX project lead for Charlotte-Mecklenburg Police Department. She was instrumental in helping Charlotte PD creating a cx revolution in law enforcement which is now being copied by police departments throughout the US. She is an alumni of the Customer Experience Executive Academy 2021 and she won the 2022 Customer Experience Executive of the Year.   Learn Why the Charlotte Police Department felt the need to become the Chick-fil-A of law enforcement. How Sandy handled all the enormous obstacles along the way How to avoid making your CX project flavor of the month or program of the year How to build your CX steering committee by adding “critics & synics” What impact this has had three years later   Links: The Customer Service Revolution Podcast The DiJulius Group Livestream event Leading the Experience Revolution: Building Exceptional Journeys for Customers and Employees Customer Experience Executive Academy Employee Experience Executive Academy Our new best-selling book, The Employee Experience Revolution   Blog The Charlotte PD is Revolutionizing Policing by Delivering Excellent Customer Service Podcast 038: The Chick-fil-A of Police Departments   Follow and Review: We'd love for you to follow us if you haven't yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We'd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.

Summary   In this episode, Blockchain Wayne interviews Jeff Outlaw, the CXO of Yom, a decentralized infrastructure provider for web3 gaming. Jeff shares his background in the gaming industry and how he transitioned into the blockchain space. They discuss the challenges of hosting immersive gaming experiences on centralized servers and the high costs associated with it. Yom provides a decentralized solution by leveraging gamers' idle computing power to create a distributed network. They also talk about the benefits for game developers, such as the ability to bypass restrictions on platforms like Steam and Apple, and the viral spread of games through simple links. The conversation concludes with a discussion on the future of web3 gaming and the potential for a 3D internet. Learn more about YOM: https://www.yom.ooo/    Learn more about FIO and get your Handle today: https://fio.net/   Takeaways   Yom is a decentralized infrastructure provider for web3 gaming, offering a solution to the challenges of hosting immersive gaming experiences on centralized servers. Yom leverages gamers' idle computing power to create a distributed network, allowing gamers to earn passive income by contributing their computing resources. The benefits of Yom for game developers include the ability to bypass restrictions on platforms like Steam and Apple, and the viral spread of games through simple links. Yom's decentralized network also solves the problem of latency in gaming, providing a fast and seamless gaming experience for players. The future of web3 gaming holds the potential for a 3D internet, where social media, commerce, and other activities can take place in a 3D world.   Chapters 00:00 Introduction and Background 03:19 Yom: Decentralized Infrastructure for Web3 Gaming 07:34 Earning Passive Income with Yom's Distributed Network 09:21 Bypassing Restrictions and Enhancing Viral Spread with Yom 16:34 Solving the Latency Problem in Gaming with Yom 23:19 The Future of Web3 Gaming: A 3D Internet

In this episode, Beth LaBossiere, Chief of Staff at Whetstone Distribution, shares how the CXO Fellows Program helped her transition from consulting to operations. It was a transition that not only introduced her to a new career path but also to an entirely new industry. This required her to develop a new set of skills, which she accomplished with the support of her team and the CXO network. Through this journey, she uncovered her leadership potential and set her sights on becoming a CEO. Listen to our podcasts at: https://www.shorecp.university/podcasts There you will also find our other "Bigger. Stronger. Faster." episodes, alongside our "Microcap Moments" and "Everyday Heroes" series, which highlights the people and stories that make the microcap space unique.   Other ways to connect: Shore Capital University: https://www.shorecp.university/ Shore Capital Partners: https://www.shorecp.com/ Blog: https://www.shorecp.university/blog   This podcast is the property of Shore Capital Partners LLC. None of the content herein is investment advice, an offer of investment advisory services, nor a recommendation or offer relating to any security. See the “Terms of Use” page on the Shore Capital website for other important information.

In this episode, Nathan Shields and Ryan Klepps answer burning questions such as, "What is Direct-to-Employer?", "Which employers should you target?", "How can smaller practices achieve great success by offering on-site services?", and "What is the enormous potential of this model?" So, buckle up for an electrifying journey into the future of private practices!Get ready for an exhilarating discussion as Nathan Shields talks with Ryan Klepps, the co-founder and CXO of Second Door Health. They explore the incredible potential of the Direct-to-Employer model in the private practice industry, a groundbreaking trend that has the power to transform the way private practices operate.During their conversation, Nathan and Ryan dissect how clinic owners can bypass third-party payers by teaming up directly with local and regional employers to provide superior care and outcomes. They also explore the ideal types of employers to focus on and reveal how even small clinics can thrive using this innovative approach.Don't miss " How to Increase Reimbursement by Contracting Directly to Employers with Ryan Klepps of Second Door Health" – it's packed with valuable insights for private practice owners!Want to explore how we can support your private practice? Book a call with Adam: https://calendly.com/adamrobin/dr-adam-s-30-minute-connectionWant to talk about how we can help you with your PT business, or have a question you want to ask? Book a call with Nathan - https://calendly.com/ptoclub/discoverycallLove the show? Subscribe, rate, review, and share! https://ptoclub.comThe 1st in-person Private Practice Owners Club Conference is set for Sept. 20-21 in Clearwater, FL. If you're a private practice owner you won't want to miss this! Register at ppoclubevents.com.

In this episode, we tackle a thought-provoking question from one of our listeners: Is it ethical to use urgency as a marketing tactic?  This question sparked a deep conversation about the ethics of digital marketing, particularly the use of scarcity to drive sales.  We feature insights from Daniel Bisett, partner and CXO at WeRock DM, who shares his thoughts after watching "The Social Dilemma" and wrestling with the impact of digital marketing on mental health. Bisett discusses the ethical concerns of creating false urgency in marketing, comparing it to the stress and pressure felt by consumers during high-stakes purchases, like a kitchen remodel. He argues that manipulating customers with "FOMO" (Fear of Missing Out) can lead to hasty, anxiety-driven decisions, which ultimately harm the customer and the brand's reputation.  Instead, Bisett advocates for building trust and long-term relationships by offering genuine value rather than pressure-filled transactions. Bisett's message and our subsequent discussion challenge marketers to reflect on their tactics and consider the long-term implications of their strategies, not just for their business, but for their customers' well-being. In this episode, we further explore whether using behavioral science in marketing crosses ethical lines, especially when marketers understand more about customer behavior than the customers themselves. We also delve into the nuances of ethical intent, the role of empathy, and the importance of transparency in marketing practices. We also discuss how companies can ensure they are not just making sales but also treating customers with dignity and respect. In this episode you will also learn: The ethical implications of using behavioral science in marketing. The difference between needs-based selling and manipulative sales tactics. The role of empathy in ethical marketing decisions. How intent and transparency can help marketers stay on the ethical side of business. Real-life examples of ethical and unethical marketing practices. Strategies for building long-term customer relationships based on trust and value.  

Hey CX Nation,In this week's episode of The CXChronicles Podcast #242 we welcomed Liza Rodewald, Founder & CEO and Erica McMannes, Founder & Chief People & Community Officer at Instant Teams based in Southern Pines, North Carolina.Instant Teams leads the way as a CX talent marketplace committed to the financial well-being of military families while providing companies instant access to remarkable talent.Liza Rodewald is the Founder and CEO of Instant Teams, a CX marketplace that connects companies with military spouse talent. She is a 4x entrepreneur and software engineer with over 16 years of technical experience. Erica has been a leader in the military community for more than two decades, holding various roles within the Department of Defense and private sector. In 2016, Erica founded Instant Teams with Liza Rodewald. In this episode, Liza, Erica and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that their team thinks through on a daily basis to build world class customer & marketing focused experiences.**Episode #242 Highlight Reel:**1. Leveraging the power of USA military spouses living across the globe 2. Building a market place of CX talent & coverage across a variety of industries 3. Integrating with customer tech-stacks & building customized playbooks 4. Providing a whole new approach to BPO offerings  5. Using employee feedback as fuel to drive innovation & customer success Click here to learn more about Liza RodewaldClick here to learn more about Erica McMannesClick here to learn more about Instant TeamsHuge thanks to Liza & Erica for coming on The CXChronicles Podcast and featuring their work and efforts in pushing the marketing, customer experience & customer success space into the future.If you enjoy The CXChronicles Podcast, stop by your favorite podcast player hit the follow button and leave us a review today.For our Spotify friends, click here to make sure you are following CXC & please leave a 5 star review so we can find new listeners & members of our community.For our Apple friends, same deal -- click here to follow CXCP and leave us a review letting folks know why you love our customer focused content.You know what would be even better?Go tell one of your friends or teammates about CXC's content,  strategic partners (Hubspot, Intercom, Zendesk, Freshworks, & Ascendr) + they can learn more about our CX/CS/RevOps focused services & please invite them to join the CX Nation!Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused business content.Reach Out To CXC Today!Support the Show.Contact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

Unlocking the Future of IoT: Exploring Interoperability in IoT DevicesIn a recent episode of The Thoughtful Entrepreneur, host Josh sat down with Nick Earle, the CEO of Eseye and the host of the IoT Leaders Podcast, to delve into the intricacies of the Internet of Things (IoT) industry. The conversation was rich with insights on the challenges and advancements in IoT, particularly focusing on connectivity and interoperability issues that have historically hindered the growth of IoT technologies. This blog post will break down the key themes and actionable advice from the episode, providing a comprehensive guide for anyone interested in the evolving landscape of IoT.Nick begins by addressing a significant discrepancy in the IoT space. He recalls a time when Cisco predicted that by 2020, 50 billion devices would be connected to the internet. However, the reality fell short, with only 11 billion devices connected. This gap underscores the challenges that the IoT industry faces, particularly regarding interoperability and connectivity. One of the fundamental issues in IoT is the prevalence of proprietary systems. Much like mobile network operators with their SIM cards, IoT devices often operate on closed systems, creating barriers for communication between devices. This proprietary nature leads to frustration for both consumers and businesses, hindering the seamless integration of IoT technologies.Nick elaborates on Eseye's innovative approach to solving connectivity issues in IoT. The company has developed a solution that allows devices to connect to any network globally, eliminating the proprietary lock that has long plagued the industry. This solution is akin to the airline industry's evolution, where travelers can now purchase a single ticket that allows them to fly on multiple airlines through alliances like Star Alliance. By abstracting the connectivity process, Eseye aims to simplify IoT integration for businesses and consumers. One of the standout features of Eseye's technology is its ability to enable devices to automatically switch between networks, ensuring that devices remain connected regardless of their location, providing a seamless user experience.About Nick Earle:Nick is CEO of Eseye, a global IoT connectivity solutions company with offices in 7 countries, more than 2000 customers across 190 countries and is deploying its IoT connectivity solutions in large Enterprises including 4 of the Fortune 10.Nick spearheads Eseye's strategy and firmly believes in connectivity that ‘just works'; that makes people's lives and jobs easier; connectivity that's invisible. He's a visionary business leader with a distinguished career in technology spanning more than 30 years, spanning large corporations and dynamic start-ups and oscillating between start-ups and global technology, telco and transportation companies.Previously, Nick led organisations and cross-company transformation programs for two $50B global corporations; Cisco where he ran the Cloud and Managed Services business as well as their Worldwide Field Services function, and Hewlett Packard where he ran the global Enterprise Marketing function and the internet transformation strategy.Nick was voted #2 in Computer Reseller News list of the 25 most ‘Disruptive Channel Executives in IT globally'. He has recently received the Juniper Research ‘Mover and Shaker' award and named ‘CxO of the Year' at the 2023 IoT Global Awards, highlighting his visionary leadership and success in propelling Eseye to an enviable position in the IoT space.About Eseye: As a world leader in IoT connectivity solutions, Eseye enables customers to achieve lasting value from global IoT projects.They bring the deep device expertise necessary to integrate, manage, and optimize IoT connectivity for estates of any scale or complexity. Eseye seamlessly connects these devices across 190 countries...

This powerful clip from THINK Business LIVE with Jon Dwoskin and Debbie Levitt, CXO of Delta CX, identifies and provides insight into overcoming “stuck” points in business. Get real-time, relatable coaching and practical advice for navigating hurdles to boost business growth. Watch the full episode Connect with Jon Dwoskin: Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin Instagram: https://www.instagram.com/thejondwoskinexperience/ Website: https://jondwoskin.com/LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: jon@jondwoskin.com Get Jon's Book: The Think Big Movement: Grow your business big. Very Big!   Connect with Debbie Levitt: Website: customercentricity.com LinkedIn: https://linkedin.com/in/debbielevitt YouTube: youtube.com/@CX-CC *E – explicit language may be used in this podcast.