Ask The Compliance Expert

In this episode, John Bedard of The Bedard Law Group and Dennis Barton of the Barton Law Group address a number of topics, including:The new debt collection rule in New York CityHow to handle communications after an account has been closedRules and regulations dealing with offshore contact centersThe difference between verification and validationDefining frivolous, as it relates to disputesAnd more!

In this episode of Ask The Compliance Expert, John Bedard from The Bedard Law Group offers a step-by-step breakdown of how companies in the credit and collection industry should handle instances where an individual alleges he or she has been the victim of identity theft.

In this episode, John Bedard explains the differences between receiving a cease & desist request from a consumer and a consumer revoking consent to being contacted. As well, he discusses the differences between receiving revocation requests across different communication channels.

There are many states where individuals move around, especially those who work jobs on farms. When moving from one state to another, temporarily, does a collection agency need a license in that other state in order to try and collect from someone who is living there on a short-term basis? Listen to this episode of Ask The Compliance Expert to hear John Bedard's answer.

Collection agencies that collect in multiple states have many different laws and regulations to comply with. In this episode of Ask The Compliance Expert, John Bedard shares his tips and tools to help collection agencies stay on top of what they can and can't do when collecting in different states.

In this episode, John Bedard answers questions about the difference between risk assessments and audits and when you should use each of them, and how to make sure an agency is following the policies and procedures in its compliance management systems.