Technical Terms

When negotiating over email, your email signature could, in fact, bind your company without you (or them) realising it. A recent High Court decision cannot be ignored. However, there's a really easy way to make sure you don't get caught out. This short podcast explains how. Find out if I'm the right person to assist you with drafting or reviewing a commercial contract by booking a no-cost, no-obligation Discovery Call. If you're in IT, please download my no-cost report: Three Critical Mistakes That Many IT Companies Make In Their SLAs That Cost Them Time, Customers And Money. --- Send in a voice message: https://anchor.fm/technical-terms/message

It goes without saying that any agreement should be clearly drafted. By that we mean that that the contents of that sheet of paper (or lever arch file!) should be easy to understand and record exactly what has been agreed between the parties. All well and good. However, the courts will look for more than that. They will want to see that the terms of an agreement do not operate so harshly that they go further than is necessary to protect a party’s legitimate business interests. This is illustrated in the 2019 case Medenta Finance Ltd v Hitachi Capital (UK) PLC [2019] All ER (D) 48 (Jun). If you've any questions or comments about this podcast please email: simon@technical-terms.co.uk Need a contract / terms & conditions drafting or reviewing? Book your no-cost, no-obligation discovery call with me here. www.technical-terms.co.uk --- Send in a voice message: https://anchor.fm/technical-terms/message

Service Level Agreements don't get the juices flowing. But get them right, and you'll sleep easy at night. Get them wrong, and you could lose your business. This podcast explains why. Please download our free report: Three Critical Mistakes That Many IT Companies Make In Their Service Level Agreements That Cost Them Time, Customers And Money. Visit our website: Technical Terms --- Send in a voice message: https://anchor.fm/technical-terms/message

The European Court of Justice has held that website operators who embed the Facebook 'like' button are joint controllers with the plugin operators for data protection purposes. This short podcast explains the implications and lists some practical steps you can take to ensure that your website is compliant. If you have any comments on this podcast or would like to instruct me on a professional basis, please email simon@technical-terms.co.uk www.technical-terms.co.uk --- Send in a voice message: https://anchor.fm/technical-terms/message

It was your idea so you reap all the benefits. Right? Not always. This podcast examines two situations in which your idea may, in fact, be someone else's intellectual property. If you have any questions or would like to instruct Simon professionally, please email simon@technical-terms.co.uk www.technical-terms.co.uk --- Send in a voice message: https://anchor.fm/technical-terms/message

‘Boilerplate clauses’ are those that usually feature towards the end of a contract. They are legal-sounding, sometimes difficult to understand and may appear to have little relevance to the outcome you’re looking to achieve. They cover the boring stuff. Poorly-drafted boilerplate clauses can result in disputes down the line. Sometimes costly and damaging ones. That’s why you need to review them carefully. Here are some key points to look out for. If you have any comments on this podcast or questions generally on commercial contracts, please email simon@technical-terms.co.uk www.technical-terms.co.uk --- Send in a voice message: https://anchor.fm/technical-terms/message

It’s often a challenge for businesses, especially technology companies, to find the ‘right’ contracts adviser in a specialist field. Someone who ticks all (or at least most) of the boxes. Here are four questions to ask that will help you. Oh, I freely admit that I may not be the right person for you. But if you're a tech company, I may well be! Any comments or questions please email simon@technical-terms.co.uk www.technical-terms.co.uk --- Send in a voice message: https://anchor.fm/technical-terms/message

Whenever you see the word 'Indemnity' in a contract, tread very carefully. This podcast will show you how. Feel free to contact me with any questions at simon@technical-terms.co.uk www.technical-terms.co.uk --- Send in a voice message: https://anchor.fm/technical-terms/message

What happens when there's a dispute and you're adamant that your terms and conditions apply, but the other side claims that theirs do? Welcome, combatants, to the battle of the forms! This podcast will train you to win. If you've any comments or questions, please email me at simon@technical-terms.co.uk www.technical-terms.co.uk --- Send in a voice message: https://anchor.fm/technical-terms/message

NDAs have suffered bad press recently as the media has exposed high profile cases in which they have been used to prevent whistleblowing. This podcast explains when an NDA may legitimately be used, the types of clauses it should contain and the benefits of doing so. Please leave comments and feel free to contact me at simon@technical-terms.co.uk if you have any questions about this podcast. www.technical-terms.co.uk --- Send in a voice message: https://anchor.fm/technical-terms/message

Budgets are tight. Time is short. It's so easy just to pull terms and conditions off the internet, start trading and hope for the best. This podcast gives three reasons why this could cost you time, money and stress. Please leave comments and feel free to contact me at simon@technical-terms.co.uk if you have any questions about this podcast. www.technical-terms.co.uk LinkedIn (Simon) LinkedIn (Technical Terms) Facebook Twitter --- Send in a voice message: https://anchor.fm/technical-terms/message

Implementing terms and conditions is often the last thing on the mind of a start-up science, technology or IT company. This podcast explains why a small investment in time and money at this stage can not only reduce the likelihood of disputes but also give you greater opportunities and increased control over your business. Please leave comments and feel free to contact me at simon@technical-terms.co.uk if you have any questions about this podcast. www.technical-terms.co.uk LinkedIn (Simon) LinkedIn (Technical Terms) Facebook Twitter --- Send in a voice message: https://anchor.fm/technical-terms/message

This episode is for you if: • you’re an ambitious, customer-driven business that provides managed hosting/cloud services and helpdesk support • you spend too much time measuring, analysing and reporting on service levels • you’re struggling to attract your ideal customers • your income isn’t as high as you’d like it to be In this episode you will discover: • the three critical mistakes that many IT support businesses make in their service level agreements • how to avoid these mistakes so that you don’t lose time, customers and money • how you can be rewarded for achieving exceptional service levels Once you’ve read this report, I’d like to invite you to apply for a complimentary ‘SLA Audit’ with me so that you can discover how to apply these strategies and produce SLAs that will enable you to regain time, win new customers (and retain existing ones) and increase income. Please email me (details below) if you would like to do so. Please leave comments and feel free to contact me at simon@technical-terms.co.uk if you would like to book an SLA Audit or would like a hard copy of this episode. Please visit my website: www.technical-terms.co.uk --- Send in a voice message: https://anchor.fm/technical-terms/message