Better By Voice

Episode 12 is all about voice ubiquity! Alex and Russ share their 5 keys to a successful future for voice in the mainstream. The conversation takes surprising turns, and the insight shared gets much more specific into the prevalence of voice as a platform for better conversations with customers and across brands. Conversational AI is quickly gaining momentum across different mediums. These 5 keys will further guide those new experiences to lasting success. We would love your feedback, questions and comments! You can reach out to Alex, Russ and the rest of the team at VERSA at: Alex.murrey@versa.agency Russ.whitman@versa.agency usa@versa.agency

On this episode, Alex and Russ talk all things banking and finance. They get deep into discussion around the opportunity for conversational AI to create meaningful customer experiences and the role AI both voice and chat can play when building trust and authentic customer relationships. They also touch on the evolving role of AI in becoming your partner in your banking journey and the ways conversational AI can lead digital transformation initiatives. We would love your feedback, questions and comments! You can reach out to Alex, Russ and the rest of the team at VERSA at: Alex.murrey@versa.agency Russ.whitman@versa.agency usa@versa.agency

On this episode Jodi Watson, veteran CMO and marketing executive joins the conversation to chat with Russ and Alex about the changing demands of customer experience, the ever increasing role of trust in marketing and the ways that authenticity can build community. This chat is full of great insights and perspectives from Jodi as she shares her perspective on what has changed, what has stayed the same and what we can expect in the months to come in the digital marketing space. We would love your feedback, questions and comments! You can reach out to Alex, Russ and the rest of the team at VERSA at: Alex.murrey@versa.agency Russ.whitman@versa.agency usa@versa.agency

In this weeks conversation, Alex and Russ provide a look “behind the curtain” and discuss the strategies, conversations, and processes that VERSA uses when working closely with clients to build conversational experiences. We would love your feedback, questions and comments! You can reach out to Alex, Russ and the rest of the team at VERSA at: Alex.murrey@versa.agency Russ.whitman@versa.agency usa@versa.agency

Alex and Russ sit down for an in depth discussion with Steve Hansen. Russ describes Steve as the Batman of voice development, as he has an incredible tool belt with the right solution for every situation! We talk the evolution of voice development, Steve's history as one of the first 3rd party developers for voice skills, how Steve thinks about building voice applications of the future and his wishlist for voice development as an engineer and voice enthusiast! We would love your feedback, questions and comments! You can reach out to Alex, Russ and the rest of the team at VERSA at: Alex.murrey@versa.agency Russ.whitman@versa.agency usa@versa.agency

Alex and Russ cover the rapid evolution of patient care and patient experience, and have an in-depth discussion on the ways that consumer expectations are playing an increasing role in the ways healthcare systems are delivering patient care and building new patient experiences. They talk about the ways in which voice and conversational technologies can support the extended care network of patients, and the ways these services broaden the healthcare ecosystem to build better ways to connect patients and their families to care. We would love your feedback, questions and comments! You can reach out to Alex, Russ and the rest of the team at VERSA at: Alex.murrey@versa.agency Russ.whitman@versa.agency usa@versa.agency

Dr. Ajay Iselin sits down with Alex this week to discuss the ways voice technology can build stronger community, improve patient outcomes and broaden the reach and impact for healthcare providers. We touch on how voice can make a monumental difference both inside and outside of the clinical setting and the ways that new ways of communicating with patients opens up a more rich conversation. Momentum Chiropractic and Sports Medicine: https://www.momentumchiropdx.com/ We would love your feedback, questions and comments! You can reach out to Alex, Russ and the rest of the team at VERSA at: Alex.murrey@versa.agency Russ.whitman@versa.agency usa@versa.agency

This week, Alex and Russ talk all things customer service! The customer service is quickly adapting to new customer expectation which provides a massive opportunity for organizations to build trust with their customers. They talk Bank of America and the power of Erica, Bank of America's virtual assistant. John Maeda's CX Report: https://cx.report/2020-cxreport/#summary We would love your feedback, questions and comments! You can reach out to Alex, Russ and the rest of the team at VERSA at: Alex.murrey@versa.agency Russ.whitman@versa.agency usa@versa.agency

This week, Russ and Alex had the pleasure of sitting down and talking with Dr. Joan Palmiter Bajorek about using research and data to better understand your audience. She provides great insight into empathy and conversational design, data driven yet human centered experiences and the value of data when considering the experience you are building. We would love your feedback, questions and comments! You can reach out to Alex, Russ and the rest of the team at VERSA at: Alex.murrey@versa.agency Russ.whitman@versa.agency usa@versa.agency

On this week's episode we go deep on the future of experiences and the ways brands can extend their experience out of their physical environment and into the home. We also talk Star Wars and choosing your own adventure in the age of voice and interactive experiences for kids! We would love your feedback, questions and comments! You can reach out to Alex, Russ and the rest of the team at VERSA at: Alex.murrey@versa.agency Russ.whitman@versa.agency usa@versa.agency

Back for episode 2 of the Better by Voice podcast! On this episode, Alex and Russ talk through the use of custom voices as a way to drive meaningful engagement. Kath Blackham joins the team to discuss the future of voice in a touch-free world, along with how voice will continue to transform remote work. Alex provides his first voice experience rating, along with a quick conversation on the ways experiences can continually be made better through an understanding of the ways they are being consumed. We would love your feedback, questions and comments! You can reach out to Alex, Russ and the rest of the team at VERSA at: Alex.murrey@versa.agency Russ.whitman@versa.agency usa@versa.agency

Welcome to the Better by Voice podcast, brought to you by VERSA, a global leader in voice and conversational design. On today's podcast Russ and Alex lay the foundation for the podcast. They talk all things COVID-19 and the ways that the current state of affairs is transforming our expectations for conversational design and end the podcast setting up the conversation for the weeks to come!