Podcasts about conversational ai

In this episode of the Level Up Claims podcast, host Galen Hair is joined by Charlotte Lindberg, Program Manager at Personal AI, to explore exciting applications of AI in modern business. Charlotte shares how their personalized AI systems are transforming industries by automating competitor analysis, enhancing customer intake, and refining internal workflows, all while ensuring data privacy and security. With AI's rapid evolution, this episode is a must-listen for anyone interested in leveraging AI to stay ahead in their field. Tune in for insights to level up your business!   Highlights Misconceptions about AI before entering the field. Personalized AI vs. generic large language models. Building workflows to reduce reliance on constant re-prompting. Creating multiple AI personas for different functions. Importance of proprietary knowledge in AI training. Cross-referencing external and internal resources for strategy. Application of AI for competitor intelligence. Conversational AI for legal intake processes. Alternative to traditional live chat with AI interaction. Encouragement to consider AI before hiring decisions. Concept of AI agents interacting with each other. Efficiency and support as the purpose of AI, not replacement.   Episode Resources Connect with Galen M. Hair https://insuranceclaimhq.com hair@hairshunnarah.com  https://levelupclaim.com/ Connect with Charlotte Lindberg https://www.linkedin.com/in/charlotte-lindberg619/   

In this episode hear from Nikola Mrkšić, a pioneer in conversational AI and the driving force behind PolyAI, a London-based startup revolutionising conversational AI for customer support. As Co-Founder and CEO, Nikola and his co-founders started PolyAI in 2017 as a spinout from the University of Cambridge, where they developed state-of-the-art conversational AI technology. Their mission was to create AI-powered customer support agents that offer seamless, natural interactions. Under his leadership, PolyAI has raised millions in funding and partnered with major brands like Starling Bank and Landry's Entertainment, achieving numerous accolades along the way, including from the likes of Forbes, The Financial and Sunday Times.In this episode, Nikola shares insights on scaling AI startups, the future of customer experience, and how AI can work alongside human agents - not replace them. Discussions in the episode:Evolving the vision: pivoting to B2B and measuring successBuilding the right leadership team from 20 employees to scaleFounder mindset: balancing growth with personal focus and time managementAI adoption across industries and geographiesStrategies for attracting and nurturing AI talent in a competitive marketScaling in the UK vs US: cultural and operational differencesClick here to reach out to Peter Rabey direct Like this show? Please leave us a review. Every review helps. 

In this conversation, Krish Palaniappan and Peter Swimm, Founder of ToilVille, explore the evolving landscape of conversational AI and its implications for business, creativity, and society. They discuss the challenges and opportunities presented by AI, particularly in the context of team dynamics, productivity, and the future of work. The conversation also touches on the importance of context in AI applications, the potential for AI to enhance creativity, and the societal disparities in AI adoption. Peter shares insights from his experience in the field, emphasizing the need for organizations to adapt and leverage AI effectively to remain competitive.

Was zeichnet gute Conversational AI eigentlich aus? Welche Prinzipen braucht es für eine gezielte Gestaltung? Genau darüber unterhalten sich Dominique und Oliver in dieser Folge und sie klären, wie sich digitale Produkte verändern, wenn Sprache zur primären Schnittstelle wird. Denn sobald wir uns mit Systemen unterhalten, entsteht etwas, das weit über Funktion hinausgeht: Beziehung. Und diese will gestaltet sein. Conversational AI ist nicht einfach ein neues Interface. Sie bringt eine neue Metapher in die Produktentwicklung. Früher waren digitale Produkte vor allem Werkzeuge – heute können sie zu Gesprächspartnern werden. Das verändert Erwartungen, Erleben und die Verantwortung in der Gestaltung. Wer mit Chatbots, Sprachassistenten oder GPT-Integrationen arbeitet, muss mehr tun, als ein paar gute Prompts schreiben. Es geht um Haltung, Verhalten und Beziehung. Doch dann stellt sich die Frage: Welche Rolle soll die Conversational AI im Produkt einnehmen? Ist sie ein einmaliger Helfer oder ein persönlicher Assistent? Entsteht eine flüchtige Begegnung oder eine langfristige Interaktion? Und wie spiegelt sich das in Sprache, Ton, Humor oder Autonomie wider? Dominique beschreibt, wie Werte und Prinzipien einer Organisation sich konkret in Conversational AI übersetzen lassen – über Tonalität, Reaktionen, Grenzen und Masterprompts. Auch allgemeine Designprinzipien verändern sich. Menschliche Kommunikation wird zur Vorlage für Interaktion. Systeme sollten Feedback aufnehmen, sich anpassen, aber auch ihre eigene Linie behalten. Sie dürfen Charakter haben, quirlig oder nüchtern, ernst oder verspielt. Aber immer konsistent – und im Einklang mit dem, was das Produkt ausmacht. Anthropomorphisierung ist kein Selbstzweck, sondern ein Werkzeug, um Interaktion greifbar zu machen. Wer mit Conversational AI arbeitet, gibt dem Produkt eine Stimme. Interesant ist dabei auch die Rückkopplung Mensch-Maschine, bei dem eine Conversational AI "lernt" was Nutzer:innen wollen/brauchen. Aber Lernen ist dabei nicht nur Sache der Maschine. Auch die Teams hinter dem Produkt müssen beobachten, reflektieren und nachschärfen. Denn Nutzer:innen geben Feedback – implizit, durch Nutzung, Sprache, Abbrüche oder Überraschung. Diese Rückmeldungen gilt es ernst zu nehmen. Wer sie ignoriert, verschenkt Entwicklungspotenzial. Gleichzeitig braucht es Verantwortung. Technisch ist vieles möglich – doch nicht alles sinnvoll. Dark Patterns funktionieren auch in Sprachinterfaces. Doch wer Beziehung aufbauen will, braucht Vertrauen. Und wer Vertrauen will, muss Haltung zeigen. Auch das ist Teil von Conversational AI: ethische Klarheit, bewusste Gestaltung, respektvoller Umgang. Am Ende bleibt festzuhalten, dass nicht jedes Produkt eine eigene Persönlichkeit oder ein Chatinterface braucht. Aber wer Conversational AI nutzt, sollte wissen, worauf er sich einlässt. Denn am Ende geht es um mehr als nur Funktion. Es geht darum, wie wir mit Technik umgehen – und wie Technik mit uns umgeht. Verlinkungen: - Dominique verwies einmal auf die Folge mit dem Decision Stack. Dabei bezieht er sich auf die Abhängigkeit von Unternehmenswerten und den Werten, die das Produkt zum Ausdruck bringt. -> https://produktwerker.de/the-decision-stack/ - Oliver hat noch auf die Folge der Sendung mit der Maus verwiesen, die in sehr einfacher Form vermittelt, was wir heutzutage unter KI verstehen. Auch für Erwachsene sehenswert. -> https://www.wdrmaus.de/extras/mausthemen/kuenstliche_intelligenz/index.php5

Brett Winton and ARK analyst Jozef Soja dive deep into the rapidly evolving world of AI agents—software entities that are increasingly automating enterprise functions like customer support. They explore why AI agents are gaining traction, how they're priced, and the potential for a new kind of agent-versus-agent arms race between companies and consumers. Later in the episode, they're joined by Dr. Alan Bekker, founder of eSelf.ai and former Head of Conversational AI at Snap, who shares his journey from building voice agents for call centers to launching a real-time, face-to-face AI tutoring platform. Alan offers insights into how the rise of large language models (LLM) is reshaping education, what makes a great AI tutor, and why a visual, embodied presence is crucial for learning.Key Points From This Episode:00:00:00 What enterprise AI agents actually do and how companies like Salesforce are pricing them00:03:41 Why $2 per AI conversation may already undercut human support costs00:05:04 The Return On Investment (ROI) model behind agent adoption and enterprise productivity00:06:41 Why agent-based software may retain higher pricing power than other AI tools00:09:11 The coming arms race: AI agents negotiating with other AI agents00:12:30 Scaling demand for customer service with intelligent automation00:15:04 Vertical vs. horizontal Software as a Service (SaaS) in the AI agent ecosystem00:16:43 AI's impact across the software stack—SaaS, Platform as a Service (PaaS) , and Infrastructure as a Service (IaaS)00:17:56 Why building your own AI apps may soon be cheaper than onboarding SaaS00:20:01 ARK's  internal hackathon and how non-engineers are becoming developers00:20:29 Guest: Dr. Alan Bekker joins to discuss the evolution of conversational AI00:22:04 The journey from decision trees to LLMs: Lessons from Snap's AI team00:27:32 Seeing GPT's impact from inside: OpenAI's early partner outreach00:31:47 Why face-to-face AI tutors found strong product-market fit in education00:33:59 eSelf's go-to-market strategy: Partnering with publishers as a business to business to consumer (B2B2C) wedge00:36:24 Pricing real-time AI tutoring tools in a margin-conscious market00:40:00 Business to consumer (B2C) aspirations: Moving toward a direct-to-student tutoring product00:44:56 What's still missing for real-time AI to match human-level teaching00:48:03 The psychological impact of avatars: Building trust through embodied agents00:51:43 Why personalization—not just LLM knowledge—matters in tutoring00:54:20 Democratizing learning: LLMs as the end of expert-driven education

Input geben - Networking starten!Die Welt der Conversational AI hat sich mit dem Aufkommen von ChatGPT fundamental verändert. Wie reagieren etablierte Plattformen auf diese Revolution? In diesem faszinierenden Gespräch treffe ich Sebastian von Rasa, einem Pionier im Bereich der Chatbot-Entwicklung, mit dem meine eigene KI-Reise einst begann.Nach einer Phase der Zurückhaltung gegenüber Large Language Models hat Rasa nun ein beeindruckendes Comeback hingelegt. Sebastian stellt das innovative CALM-Framework vor – Conversational AI mit Large Language Models. Dieses verbindet die strukturierte Welt der klassischen Natural Language Understanding mit der Flexibilität moderner Sprachmodelle. Das Ergebnis? Vollständige Kontrolle über die KI-Antworten ohne auf die Vorteile von LLMs verzichten zu müssen.Besonders spannend: Die "Temperatur"-Einstellung ermöglicht eine präzise Steuerung, wie kreativ das System antworten darf – von strikt vordefinierten Antworten bis hin zu personalisierten Formulierungen, die sich an unterschiedliche Zielgruppen anpassen. Mit einer Zeitersparnis von 80% bei der Entwicklung und der Möglichkeit, jedes beliebige LLM zu nutzen, bietet Rasa eine vielversprechende Lösung für Unternehmen mit hohen Sicherheitsanforderungen, die dennoch von den Fortschritten der KI profitieren möchten.Entdeckt mit uns, wie die Zukunft der Conversational AI aussehen könnte – eine Welt, in der wir nicht mehr "prompt and pray" praktizieren müssen, sondern echte Kontrolle über KI-gestützte Kommunikation behalten. Hört jetzt rein und schreibt uns eure Gedanken zur Verbindung von strukturierter KI und Large Language Models! Support the showVielen Dank an unsere Starken Podcast-Partner CreaLog Software-Entwicklung und Beratung GmbH und VIER. Und als Medienpartner mit dabei CMM360.Ihr wollt mehr Networking? Dann kommt in meine WhatsApp Gruppe zu aktuellen Trends und News rund um AI und Chatbots: https://chat.whatsapp.com/BilAa1OLfELKJwuyodKgkXWeitere Links:Sophie auf WhatsApp kontaktierenSophie per Mail anfragenSophies WebseiteUnd noch mehr zu AI und Bots könnt ihr hier lesen.

In this special episode, recorded live at Boost Camp, we have three industry leaders who are shaping the future of conversational AI: Ben Maxim, CTO at Michigan State University Federal Credit Union (MSUFCU), Åse Marthinsen, who leads generative AI at Norway's largest bank, DNB and Nick Mitchell, Chief Revenue Officer at boost.ai.We cover the ever-changing landscape of conversational AI, including aligning teams, integrating data across channels and designing experiences that are on brand and human-centric.We look at how organisations are managing thousands of conversational intents with lean teams, thanks to hybrid AI models and smarter content workflows. There's a growing focus on data governance and trust, especially in highly regulated industries like banking. But DNB and MSUFCU show that you can scale responsibly, with MSUFCU's chatbot Fran now handling 79% of customer chats without escalation.As AI gets faster, so do the expectations from customers and leadership. We talk about the shifting role of contact centres from answering FAQs to driving strategic initiatives and the importance of staying ahead through continuous testing, experimentation and AI-driven insights.Shownotes: Check out boost.ai: https://boost.ai/Subscribe to VUX World: https://vuxworld.typeform.com/to/Qlo5aaeWSubscribe to The AI Ultimatum Substack: https://open.substack.com/pub/kanesimmsGet in touch with Kane on LinkedIn: https://www.linkedin.com/in/kanesimms Hosted on Acast. See acast.com/privacy for more information.

Today's interview is with Nikola Mrkšić, Co-founder & CEO of PolyAI, a leading supplier of Conversational AI for automated customer service. We talk about some recent research of theirs that finds that the phone still reigns in customer service, making the contact center into a ‘command center,' why voice channels aren't relics of the past but are, in fact, essential infrastructure, that customer service interactions are becoming increasingly contentious and what their AI capabilities are doing to help with that. This interview follows on from my recent interview – The future of CX and agentic CX – Interview with Sid Banerjee of Medallia – and is number 544 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

My day-to-day coding looks very different from what it was a few years ago. Today, you'll learn about my voice-to-code workflow and how I leverage smart tools to have so much free time that I feel guilty for "not working enough." Seriously.The blog post: https://thebootstrappedfounder.com/from-code-writer-to-code-editor-my-ai-assisted-development-workflow/The podcast episode:  https://tbf.fm/episodes/395-from-code-writer-to-code-editor-my-ai-assisted-development-workflowCheck out Podscan, the Podcast database that transcribes every podcast episode out there minutes after it gets released: https://podscan.fmSend me a voicemail on Podline: https://podline.fm/arvidYou'll find my weekly article on my blog: https://thebootstrappedfounder.comPodcast: https://thebootstrappedfounder.com/podcastNewsletter: https://thebootstrappedfounder.com/newsletterMy book Zero to Sold: https://zerotosold.com/My book The Embedded Entrepreneur: https://embeddedentrepreneur.com/My course Find Your Following: https://findyourfollowing.comHere are a few tools I use. Using my affiliate links will support my work at no additional cost to you.- Notion (which I use to organize, write, coordinate, and archive my podcast + newsletter): https://affiliate.notion.so/465mv1536drx- Riverside.fm (that's what I recorded this episode with): https://riverside.fm/?via=arvid- TweetHunter (for speedy scheduling and writing Tweets): http://tweethunter.io/?via=arvid- HypeFury (for massive Twitter analytics and scheduling): https://hypefury.com/?via=arvid60- AudioPen (for taking voice notes and getting amazing summaries): https://audiopen.ai/?aff=PXErZ- Descript (for word-based video editing, subtitles, and clips): https://www.descript.com/?lmref=3cf39Q- ConvertKit (for email lists, newsletters, even finding sponsors): https://convertkit.com?lmref=bN9CZw

Mark Ericksen, creator of the Elixir LangChain framework, joins the Elixir Wizards to talk about LLM integration in Elixir apps. He explains how LangChain abstracts away the quirks of different AI providers (OpenAI, Anthropic's Claude, Google's Gemini) so you can work with any LLM in one more consistent API. We dig into core features like conversation chaining, tool execution, automatic retries, and production-grade fallback strategies. Mark shares his experiences maintaining LangChain in a fast-moving AI world: how it shields developers from API drift, manages token budgets, and handles rate limits and outages. He also reveals testing tactics for non-deterministic AI outputs, configuration tips for custom authentication, and the highlights of the new v0.4 release, including “content parts” support for thinking-style models. Key topics discussed in this episode: • Abstracting LLM APIs behind a unified Elixir interface • Building and managing conversation chains across multiple models • Exposing application functionality to LLMs through tool integrations • Automatic retries and fallback chains for production resilience • Supporting a variety of LLM providers • Tracking and optimizing token usage for cost control • Configuring API keys, authentication, and provider-specific settings • Handling rate limits and service outages with degradation • Processing multimodal inputs (text, images) in Langchain workflows • Extracting structured data from unstructured LLM responses • Leveraging “content parts” in v0.4 for advanced thinking-model support • Debugging LLM interactions using verbose logging and telemetry • Kickstarting experiments in LiveBook notebooks and demos • Comparing Elixir LangChain to the original Python implementation • Crafting human-in-the-loop workflows for interactive AI features • Integrating Langchain with the Ash framework for chat-driven interfaces • Contributing to open-source LLM adapters and staying ahead of API changes • Building fallback chains (e.g., OpenAI → Azure) for seamless continuity • Embedding business logic decisions directly into AI-powered tools • Summarization techniques for token efficiency in ongoing conversations • Batch processing tactics to leverage lower-cost API rate tiers • Real-world lessons on maintaining uptime amid LLM service disruptions Links mentioned: https://rubyonrails.org/ https://fly.io/ https://zionnationalpark.com/ https://podcast.thinkingelixir.com/ https://github.com/brainlid/langchain https://openai.com/ https://claude.ai/ https://gemini.google.com/ https://www.anthropic.com/ Vertex AI Studio https://cloud.google.com/generative-ai-studio https://www.perplexity.ai/ https://azure.microsoft.com/ https://hexdocs.pm/ecto/Ecto.html https://oban.pro/ Chris McCord's ElixirConf EU 2025 Talk https://www.youtube.com/watch?v=ojL_VHc4gLk Getting started: https://hexdocs.pm/langchain/gettingstarted.html https://ash-hq.org/ https://hex.pm/packages/langchain https://hexdocs.pm/igniter/readme.html https://www.youtube.com/watch?v=WM9iQlQSFg @brainlid on Twitter and BlueSky Special Guest: Mark Ericksen.

Fasten your tech-hipster bum bags—Chad, Lieven, and Emi globe-trot through HR mayhem, startup soap operas, and political facepalms.

你知道AI已經能感受並判讀你的語氣及情緒了嗎？本集《AI百工百業》將揭密InventAI團隊如何從中華電信內部專案轉型為AI新創「小金雞」，如何透過DeepFlow與DeepVoice打造能聽、能懂、會回應的智慧客服，重塑企業溝通模式，甚至還應用於金融業、醫療業及校園？下載聽「未來城市」，掌握數位轉型契機！ 主持人：未來城市頻道總監 陳芳毓 來賓：中華電信研究院 前瞻科技研究所所長 汪世昌、InventAI執行長 李柏青 製作團隊：天下實驗室、天下整合傳播部 本集節目由 中華電信合作推薦 -- Hosting provided by SoundOn

In dieser Episode des ICT Talk spreche ich mit Philipp Heltewig, Co-Founder und CEO von Cognigy, über die spannende Reise von einem sprechenden Teddybären hin zur führenden Plattform für Conversational AI. Wir tauchen ein in die Welt der KI-Agenten, beleuchten Low-Code-Ansätze, Herausforderungen bei der Datenintegration und zeigen, wie Unternehmen durch generative KI echte Kundenmehrwerte schaffen können. Ein inspirierendes Gespräch über technologische Entwicklungen, strategische Weitsicht und die Zukunft des Kundenservice. Jetzt reinhören!

In this episode, Kristof speaks with Ronald Ashri, co-founder of OpenDialog, to unpack the realities behind the AI hype. Drawing from his background in multi-agent systems and his journey through academia, startups, and the semantic web, Ronald shares why truly resilient AI isn't about building one model to rule them all—it's about constraining powerful systems like LLMs to ensure reliability, especially in high-stakes industries.

What happens when you combine 8 billion minutes of voice data with a full-stack AI engine?    Yes, that's what Dialpad is doing.   In this episode, Brian Peterson, CTO and Co-Founder, breaks down how they've built an AI-powered communications platform from the ground up.    From real-time sales coaching and AI-driven support agents to predictive analytics that can spot churn before it happens, Brian shares why owning the full stack — infrastructure, LLMs, and data  is the only way to deliver truly intelligent customer experience.   If you're curious about the future of AI in business communication, this is the episode to watch. Stay Updated: Craig Smith on X:https://x.com/craigss Eye on A.I. on X: https://x.com/EyeOn_AI (00:00) Brian's Founding Story   (03:56) What Dialpad Actually Does Today   (05:17) Is Voice the Most Valuable Untapped Data Source? (07:41) Inside DialpadGPT (10:10) AI Solutions for Sales, Support & Collaboration   (12:24) Owning the Entire Customer Journey with Unified Comms   (14:11) How Dialpad Stays Ahead in the AI Race   (17:50) Real-Time AI Coaching & Playbooks  (22:32) Why Most Enterprises are Behind in AI Adoption   (25:28) Action-Oriented AI Agents   (32:40) What's Next for AI in Customer Communication

Denis Roche, Founder of eAltra, is in conversation with VistaTalks Host Simon Hodgkins. In this episode, Denis shares the evolving intersection of healthcare, artificial intelligence, and patient experience.Denis, an entrepreneur and innovator, brings a rich and varied background spanning clinical practice, academic research, and creative technology. He is rethinking how healthcare is delivered and pushing the boundaries of what it means to put patients at the center of care.00:00 - Denis Roche - VistaTalks Ep 17001:21 - From Harley Street to Startup: The Origins of eAltra04:54 - Conversational AI for Cancer Care08:00 - What Digital Transformation in Healthcare Should Look Like12:45 - Creative Innovation and Building with Clinicians16:32 - Global Challenges, Local Solutions in Healthcare20:39 - Ethics, Trust, and the Hype Around AI in Healthcare27:25 - Pushing the Envelope of Patient Care About VistaTalks:VistaTalks has an incredible lineup of guests from around the globe. We love to feature interesting discussions with interesting people from all around the world. Follow VistaTalks on Spotify for all the latest episodes, or subscribe to the show on Apple and Google podcasts. VistaTalks is available on many other podcast platforms. To learn more about VistaTalks, please visit https://www.vistatalks.comSocial Media:X - https://x.com/vistatalksFacebook - https://www.facebook.com/VistaTalksInstagram - https://www.instagram.com/vistatalksLinkedIn - https://www.linkedin.com/company/vistatalks

In this episode of Builders Wanted, we sit down with Dugan Winkie, Head of Commercial Strategy at Cedar, to explore how AI is reshaping one of the most emotionally complex industries: healthcare. From frustrating call center experiences to opaque billing processes, Dugan breaks down how Cedar is reimagining patient engagement with conversational AI, real-time data, and a builder's mindset.-------------------Key Takeaways:Strategic innovation involves closely monitoring market feedback, especially given significant operational cost constraints, regulatory uncertainties, and budget cuts.The use of conversational AI ensures that patients receive timely and accurate assistance, which reduces dependency on call centers and enhances the overall patient experience.Health systems must balance using innovative technologies while adhering to strict regulatory frameworks to ensure a seamless and secure patient financial experience.-------------------“ There is a lot of information silos, simultaneously, where we're expecting patients to know how to navigate a very complex system.  And we think conversational AI and agentic AI is a great manifestation where we can leverage a lot of our core competency and network connections to help answer those patients' questions in a way that is delightful.” – Dugan Winkie-------------------Episode Timestamps:‍*(02:10) - The boldest thing Cedar is building right now‍*(03:52) - How Cedar is using AI to humanize the patient financial experience‍*(14:24) - Recent patient behaviors that pushed Cedar to rethink the billing experience‍*(23:11) - How Cedar designed its AI agent, Kora, to be helpful and empathetic to patients‍*(31:10) - How Cedar is balancing AI innovation and healthcare regulations‍*(35:40) - How AI has already improved the patient journey-------------------Links:Connect with Dugan on LinkedInConnect with Kailey on LinkedInLearn more about Caspian Studios-------------------SponsorBuilders Wanted is brought to you by Twilio – the Customer Engagement Platform that helps builders turn real-time data into meaningful customer experiences. More than 320,000 businesses trust Twilio to transform signals into connections—and connections into revenue. Ready to build what's next? Learn more at twilio.com.

#97.In this deep-dive episode, Josh sits down with Alex Sambvani to explore how AI is revolutionizing customer experiences in the restaurant industry. Alex shares valuable insights from his work at Slang and draws parallels to his time at Spotify, highlighting how personalization drives engagement across different sectors. They delve into the distinction between conversational and agentic AI, with Alex dispelling common misconceptions while emphasizing that well-implemented AI enhances rather than replaces human connection in hospitality settings.Josh and Alex move from theoretical to practical as they explore how AI integration with restaurant systems can leverage data to personalize guest experiences, streamline operations, and ultimately drive business growth. Alex's enthusiasm for natural voice interactions and conversational design reveals a future where technology transparently serves both businesses and customers, creating seamless experiences that feel intuitive rather than intrusive.Links and resources

Eightfold announced how agentic AI is enabling the paradigm shift from talent intelligence to talent advantage, enabling workforce productivity—autonomously, continuously, and at scale.  https://hrtechfeed.com/eightfold-announces-agentic-ai-features/ Greenhouse, the hiring platform,announced at the UNLEASH Conference a slate of new products of built-in AI tools to help companies save time on tedious tasks and focus on strategic hiring. With features designed to quickly identify top talent, design compelling job boards and job descriptions, and accelerate hiring time, organizations can competitively hire and stay ahead of rising application volumes. https://hrtechfeed.com/greenhouse-unveils-new-ai-driven-products/  Humanly has raised a $7 million momentum round to fuel rapid growth and advance our mission of redefining how employers connect with talent. By leading the way in Conversational AI recruiting, we're helping our customers interview all candidates and build more inclusive, efficient hiring processes. https://hrtechfeed.com/humanly-raises-7m-for-its-screening-scheduling-software/ Milan, ITALY — Today, Skillvue announces a $6.3 million funding round to transform how companies identify, measure, and develop skills across both candidates and employees. As the job market faces unprecedented disruption—with 59% of workers needing reskilling by 2030—Skillvue's AI-powered platform is evolving from a recruitment tool into a comprehensive Skills Assessment Agents system that breaks down traditional job structures to reveal the capabilities and potential that truly drive performance. https://hrtechfeed.com/skillvue-raises-6-3m-to-transform-how-companies-discover-and-develop-hidden-talent/ Appcast,announced the launch of Appcast Search Ads, the recruitment industry's first programmatic search solution.  "While the job board channel remains a critical channel for fulfilling hiring needs, it simply cannot meet every employer's hard-to-fill needs – Appcast Search Ads closes that gap," said Kelsey Krater, chief platform officer at Appcast. "Without the right strategy and the right technology to scale that strategy, it becomes very difficult to achieve optimal performance and demonstrate ROI. Appcast Search Ads eliminates risk and uncertainty because it ties actions to outcomes and is fueled by continuous, conversion-focused optimization."   

Is AI a miracle, heralding an age of invention, or the harbinger of a dystopian civilizational collapse? The rise of short-form video on social platforms - empowering creators, or undermining society? The only certainty these days is uncertainty. But for curious minds, that's precisely what makes it exciting. In this episode of The Trending Communicator, host Dan Nestle catches up with Emanuel Rose, CEO of Strategic eMarketing and author of Authentic Marketing in the Age of AI, Authenticity: Marketing to Generation Z,  The Social Media Edge, numerous e-books, and children's books.  As a storyteller, marketer, and dubbed by Dan as a Renaissance man, Emanuel brings a unique perspective to the discussion on AI, generational differences in technology adoption, and the future of communication. The conversation touches on the challenges and opportunities presented by AI in marketing and communications, with Emanuel sharing insights on how businesses can start integrating AI into their operations. They discuss the importance of maintaining human creativity in storytelling while leveraging AI tools, and the potential for AI to free up time for more meaningful pursuits. Emanuel and Dan also examine the generational divide in AI adoption, particularly focusing on Gen X and Gen Z, and how different age groups approach new technologies. They consider the impact of screen time on younger generations and the potential long-term effects on communication skills and social interaction. Throughout the episode, Emanuel emphasizes the need for businesses to embrace change and automate processes to remain competitive. He shares practical advice on tools for automation and discusses the concept of "retail-level" AI agents that could revolutionize how we work. This episode offers valuable insights for communicators, marketers, and business leaders looking to navigate the rapidly changing technological landscape. Whether you're an AI enthusiast or skeptic, you'll find food for thought in this engaging discussion about the future of work, creativity, and human interaction in an AI-driven world.   Listen in and hear about... Embracing chaos in an era of rapid technological change Generational differences in AI adoption and digital habits Leveraging AI for content repurposing and brand storytelling Automating mundane tasks to focus on creative pursuits Balancing screen time and digital detox for mental well-being Adapting communication strategies for Gen Z audiences Exploring the future of voice-activated AI assistants   Notable Quotes On Staying Curious: "I just, I follow the rabbit holes and that's kind of what I think is the joy of being a human. And we have access to so much information now, we can learn anything we want. And the secret is to stay curious." - Emanuel Rose [3:41 - 4:05] On AI and Automation: "We're actually able to build, very simply build automations, which maybe not is really AI, but at least we're able to connect things via ZAP and via MAKE and some of these kind of activities." - Emanuel Rose [5:10 - 5:22] On Human Consciousness and Technology: "Our job is not to click buttons any more than it is to swing a hoe. Right. So we have to get out of our Cartesian framework." - Emanuel Rose [9:42 - 9:50] On Generational Differences in Technology Adoption: "The Z's just. They just absorb this stuff and, you know, and then, you know, they were all. All the way down to the alphas. Now they're. You know, they're like 8, 9, 10, that range. And so it's like they're going to absorb it in the same kind of way." - Emanuel Rose [17:23 - 17:35] On the Future of Voice Interaction: "We're very close. I'd say three months. We will have a complete voice activated operating system and be able to do probably 90% of our work by voice." - Emanuel Rose [33:15 - 33:23] On the Role of Humans in AI-Generated Content: "I think the human in the loop is the critical part of this. And it's kind of like, could I have my doppelganger, my video doppelganger, do all my zoom calls for me? Well, yeah, I can. I can do that now." - Emanuel Rose [40:25 - 40:35] On Automation and Work-Life Balance: "Well, I really am thinking about what I can automate. No matter how big of a string of activities, I want to automate all the stuff that is not creative so that I can spend more time playing my guitar and more time meditating and more time taking long walks and maintain the level of professional standards that I have." - Emanuel Rose [49:59 - 50:17] On the Chaos of Technological Change: "I'm enjoying the chaos of the moment. Now hang on. Easy does it. I'm not talking about foreign or domestic affairs or politics. I mean, we live in an age where we simply don't know what's coming. Great for curious people." - Dan Nestle [0:00 - 0:13] On the Potential of AI in Storytelling: "I think it comes down to storytelling, you know, and no, I mean, AI could tell a story. You give it a framework, right? Say, hey, I want you to follow this framework. But is there that innate capability There isn't yet to outpace humans or outdo humans in this idea of storytelling, whether it's creative storytelling or brand storytelling." - Dan Nestle [38:02 - 38:22]   Resources and Links Dan Nestle Inquisitive Communications | Website The Trending Communicator | Website Communications Trends from Trending Communicators | Dan Nestle's Substack Dan Nestle | LinkedIn Dan Nestle | Twitter/X Emanuel Rose Emanuel Rose | Website Strategic eMarketing | Website Books by Emanuel Rose | Website Emanuel Rose | LinkedIn   Timestamped key moments from this episode (as generated by Fireflies.ai)

Subscribe at Thisnewway.com to get the step-by-step AI workflows.In episode 2 of This New Way, Felipe Izquierdo, CEO of Quest, explains how a small, boot-strapped team runs both an educational game studio and a cohort-based learning program by leaning on AI for almost every function — prototyping multiplayer math games in hours instead of weeks, automating high-touch parent emails, and even building a 24/7 “executive-coach” phone agent from scratch.Along the way he shares the exact stacks (Cursor, Replit, Zapier, Anthropic, Twilio, 11 Labs) and design choices that let three people operate like fifty.Timestamps00:00 Felipe's path from non-technical founder to AI-assisted coder01:28 What Quest does and why AI keeps the team lean03:28 How AI shrinks game-prototype cycles from weeks to hours08:34 Daily workflow: Cursor, Replit, Super Whisper voice coding & Mac dictation14:00 Learning to code faster via screenshot-driven ChatGPT tutoring16:58 Show & Tell #1: Zapier + Anthropic email-drafting pipeline (live demo)30:59 Show & Tell #2: Building and calling “Maximo,” a voice executive-coach agent41:48 Future bets: voice as the primary UI and AI-only workflowsResources & Tools Mentioned:Coding & Prototyping: Cursor, Replit, Devin (reference), GitHub PR reviewsVoice / Dictation: Super Whisper (Mac), macOS built-in dictation, 11 Labs Voice & Conversational AI, OpenAI Real-Time APIAutomation & LLMs: Zapier (Zaps), Anthropic Claude, Google Sheets / Airtable, Twilio (SMS & voice)Products & Links:Quest math & strategy games – joinquest.comAI executive coach “Maximo” – meetmaximo.com

Episode SummaryIn this episode of OnBase, host Paul Gibson welcomes Hannah Ajikawo for a deeply insightful conversation on building strong go-to-market foundations and how AI is reshaping the future of sales execution.Hannah reflects on her career journey and the moment she realized that many teams don't truly understand strategy. She outlines the importance of focusing GTM energy on where businesses win most, shares her “go-to-market building blocks” framework, and explains how AI can enhance precision across the buyer journey—from awareness to pricing strategy.Whether you're leading a sales team, rolling out new tech, or trying to scale confidently, this episode is full of practical wisdom.Quotes“If you really sit down, remove ego, and look at the data—you'll find where you win. Focus there. That's the cheat code.”Best Moments (00:53) – Hannah Ajikawa's career journey and the founding of Revenue Funnel.  (02:51)-04:39 – The importance of GTM fundamentals and addressing underperforming teams.  (05:54) – How repositioning and focus transformed pipeline generation for a B2B tech company.  (10:00) – AI's influence on GTM strategies and sales processes.  (12:22) – Areas of GTM most primed to benefit from AI integration.  (16:19) – Actionable advice for strengthening GTM foundations.  (22:46) – How AI is changing account-based go-to-market approaches.Tech RecommendationsDemandbase – For GTM prioritization and signal intelligence.Sybill.ai – AI-powered call analysis and coaching.Twain.ai – Tailored messaging and engagement optimization.SimpleTalk.ai – Conversational AI for real-time needs handling.Resource RecommendationsPodcastsThe Founders PodcastDiary of a CEO (Stephen Bartlett) NewslettersSubstack (for AI newsletters)BlogsGates Notes- Bill Gates' blog    Daniel Priestley's content B2B Leaders to followJen Allen-Knuth, Founder, DemandJenLisa Kelly, Founder and CEO, Radical ResultsBarry Flaherty, GTM LeaderAbout the GuestHannah Ajikawo is an award-winning go-to-market consultant and founder of Revenue Funnel, helping B2B scale-ups unlock growth and optimize their revenue engines. With 16+ years of experience, Hannah has been recognised as a LinkedIn Top Voice, LinkedIn Sales Insider, Salesforce Influencer, and one of the 100 Most Powerful Women in Sales by Demandbase. She is also a HubSpot Modern Sales Leader and a global expert in aligning sales processes with modern buyer journeys to drive sustainable growth.Connect with Hannah.

Ready to start harnessing the power of AI in your business? Resources and tips are available at Freedymm, showing you how to incorporate conversational AI tools, boost engagement, and speed up growth. Visit https://freedymm.com/ for details. AMGroup City: Carson City Address: 3250 Retail Drive Website: https://freedymmm.com

Send us a textAI Isn't the Future..It's Already Here! In this episode of The MLO Project, Frazier and Michael dive into how AI is completely changing the game for content creation in the mortgage world—and why you can't afford to ignore it.They break down real strategies for using tools like ChatGPT and Claude, from crafting better prompts to building custom GPTs for creating content that actually sounds human and connects.The key? Consistency, clarity, and adapting your voice—not letting AI sound like a robot. If you're serious about staying relevant in today's market, you need to know how to use these tools to your advantage.Hit play and learn how to leverage AI the right way—before your competition beats you to it.Takeaways:Loan officers need to understand AI's capabilities for effective use.Conversational AI improves the quality of outputs.Consistency in content creation is crucial for success.Effective AI use can save time and enhance productivity.Understanding your audience is key to effective AI prompts.Chapters:00:00 Introduction to AI in Content Creation02:51 Understanding AI's Role in the Mortgage Industry05:48 Effective AI Prompting Techniques09:12 Building Custom GPTs for Content Generation11:51 Creating Conversational AI for Better Outputs14:58 Leveraging AI for Consistent Content Creation17:59 The Process of Creating Custom GPTs21:10 The Importance of Consistency in Content Creation23:55 Future of AI in Content MarketingJoin our HighLevel Facebook GroupTMP is presented by: Empower LOConnect with us at mloproject@empowerlo.com

Learn about the latest new FM in the Nova family that simplifies conversational AI with low latency, and build safely with new capabilities for Amazon Bedrock Guardrails. 00:00 - Intro, 00:27 - Amazon Nova Sonic, 03:13 - Amazon Bedrock Guardrails, 05:23 - Analytics, 08:18 - Application Integration, 08:37 - Artificial Intelligence, 12:06 - Business Applications, 13:01 - Cloud Financial Management, 13:44 - Compute, 15:04 - Contact Center, 16:29 - Containers, 16:49 - Databases, 19:57 - Developer Tools, 20:59 - Frontend Web and Mobile, 21:20 - Management and Governance, 23:39 - Media Services, 25:37 - Migration and Transfer, 26:46 - Networking and Content Delivery, 28:45 - Artificial Intelligence, 29:58 - Security, Identity, and Compliance, 32:51 - Serverless, 33:57 - Storage, 37:29 - Wrap up Show Notes: https://dqkop6u6q45rj.cloudfront.net/run-sheet-20250418-173723.html

Cloud Connections 2025 Podcast with David Duffett “It's not just a potato—it's a globally distributed core of telephony goodness,” says David Duffett, Simwood. As the Cloud Connections 2025 event wrapped up in sunny St. Petersburg, Technology Reseller News publisher Doug Green sat down with David Duffett, corporate ambassador for Simwood, in a conversation that was equal parts innovation and, yes, potato. Simwood's unique term “the potato,” coined by CEO Simon Woodhead, refers to the homogenous, globally distributed core of Simwood's network. “It looks a bit like a potato,” said Duffett, “but it's packed with telephony goodness—at the edge, everywhere.” At the Cloud Communications Alliance's inaugural Solution Showcase, Duffett demonstrated Conversational AI powered by Simwood, launching a live voice assistant named Karina on stage. Within minutes, the team built an intelligent assistant that fielded live calls, answered questions about CCA membership, and even joked about starting a Joe Marion fan club. “She asked if we wanted badges,” Duffett laughed. Simwood's AI implementation stands out for its ease of deployment and carrier-agnostic integration. Through Bring Your Own Carrier, even customers on other platforms can transit through Simwood's network to access conversational AI. But the real future, Duffett revealed, lies in Contextual AI—where AI assistants can seamlessly pass contextual information from one touchpoint to another. “We're eliminating the need for callers to repeat themselves,” he said. “Your credit card info doesn't need to be entered twice.” Simwood continues to support both enterprise customers and channel partners, including MSPs and hosted PBX providers, offering everything from AI tools to Teams integration—all through the potato. Learn more at: www.simwood.com blog.simwood.com

Ready to harness the full power of AI for your startup? The conversational AI tools and resources at Freedymm are just a few of the innovative tools they offer to help streamline your business operations and decision-making. Visit https://freedymm.com/ for details. AMGroup City: Carson City Address: 3250 Retail Drive Website: https://freedymmm.com

Hey CX Nation,In this week's episode of The CXChronicles Podcast #258 we were live at Cyara XChange 2025 based in The W Hotel in downtown Austin, TX. XChange is an industry event focused solely on customer experience assurance, where industry leaders come together with peers and industry experts, as well as Cyara leaders and product teams, to network, collaborate, and gain new strategies to help achieve their CX/CS objectives and elevate key contact center performance metrics for the future.Our guest interviews for this IRL (in-real life) event episode included: Peter Nilsson & Aravinda Damarla (Microsoft), Erica McMannes (Instant Teams), Deon Nicholas (Forethought AI), Rishi Rana (Cyara), Abhijit Banerjee (Canada Life) & Mitch Risner (Cyara). Each of the guests in this episode had unique points of view on the state of CX/CS/Customer Support & what the future of business will look like in today's world thanks to AI. In this episode, Adrian chats with the XChange 2025 guests about how they are equipping their customers & teammates with the power of AI + building flexible new solutions to scale their business into the future.   **Episode #258 Highlight Reel:**1. Cyara XChange live interviews from customer focused business leaders 2. Information exchange of ideas for CX & EX opportunities  3. Conversational AI game changing solutions 4. Improving your customer experience & building for the future 5. Examples of world-leading AI companies/solutions to keep your eyes on Click here to learn about CyaraClick here to learn about XChange 2025 EventHuge thanks to everyone for joining us on this week's episode of The CXChronicles Podcast and featuring their work and efforts in pushing the customer & employee (agent) experience space into the future.If you enjoy The CXChronicles Podcast, stop by your favorite podcast player hit the follow button and leave us a review today.For our Spotify friends, make sure you are following CXC & please leave a 5 star review so we can find new listeners & members of our community.For our Apple friends, same deal -- follow CXCP and leave us a review letting folks know why you love our customer focused content.You know what would be even better?Go tell one of your friends or teammates about CXC's content,  our strategic partners (Hubspot, Intercom, Zendesk, Freshworks, Forethought AI & Ascendr) + they can learn more about our CX/CS/RevOps focused services & please invite them to join the CX Nation!Are you looking to learn more about the world of Customer Sales & Marketing, Customer Experience, Customer Success, Employee Experience & Revenue Operations?Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused business content. Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

This episode is sponsored by Thuma. Thuma is a modern design company that specializes in timeless home essentials that are mindfully made with premium materials and intentional details.   To get $100 towards your first bed purchase, go to http://thuma.co/eyeonai     What happens when AI agents start negotiating, automating workflows, and rewriting how the enterprise world operates?   In this episode of the Eye on AI podcast, Will Grannis, CTO of Google Cloud, reveals how Google is leading the charge into the next frontier of artificial intelligence: agentic AI. From multi-agent systems that can file your expenses to futuristic R2-D2-style assistants in real-time race strategy, this episode dives deep into how AI is no longer just about models—it's about autonomous action. In this episode, we explore: How AgentSpace is transforming how enterprises build AI agents The evolution from rule-based workflows to intelligent orchestration Real-world use cases: expense automation, content creation, code generation Trust, sovereignty, and securing agentic systems at scale The future of multi-agent ecosystems and AI-driven scientific discovery How large enterprises can match startup agility using their data advantage   Whether you're a founder, engineer, or enterprise leader—this episode will shift how you think about deploying AI in the real world.   Subscribe for more deep dives with tech leaders and AI visionaries. Drop a comment with your thoughts on where agentic AI is headed!     (00:00) Preview and Intro (02:34) Will Grannis' Role at Google Cloud (05:14) Origins of Agentic Workflows at Google (09:10) How Generative AI Changed the Agent Game (12:29) Agents, Tool Access & Trust Infrastructure (14:01) What is Agent Space? (16:30) Creative & Marketing Agents in Action (23:29) Core Components of Building Agents (25:29) Introducing the Agent Garden (28:06) The “Cloud of Connected Agents” Concept (33:53) Solving Agent Quality & Self-Evaluation (37:19) The Future of Autonomous Finance Agents (40:55) How Enterprises Choose Cloud Partners for Agents (43:50) Google Cloud's Principles in Practice (46:27) Gemini's Context Power in Cybersecurity (49:50) Robotics and R2D2-Inspired AI Projects (52:39) How to Try Agent Space Yourself  

In dieser Auftaktfolge der neuen Interview-Reihe im UX & Usability Podcast spricht Frede mit Manja Baudis, Gründerin der Agentur Die Lautmaler, über den Stand und die Zukunft von Conversational AI. Manja gibt einen tiefen Einblick in die Praxis und Theorie von sprachbasierten Systemen – von geskripteten Chatbots bis hin zu LLM-basierten Lösungen. Im Gespräch werden nicht nur technologische Unterschiede erläutert, sondern auch ethische Fragestellungen wie Bias, Inklusion und Datenschutz thematisiert. Manja zeigt praxisnah auf, wie menschliche Kommunikation nachgebildet werden kann, welche Herausforderungen der Kontextbezug mit sich bringt und warum Generative AI zwar vielversprechend, aber keineswegs ein Selbstläufer ist. Wer verstehen will, wie Sprache, Design und Technik im UX-Kontext verschmelzen, sollte diese Folge nicht verpassen. │ │ Zeitstempel: [00:00:00] Einführung & Vorstellung des Gastes │ [00:02:55] Was ist Conversational AI? │ [00:04:14] Unterschiede zwischen UX Design und Conversational UX │ [00:06:45] Geskriptete vs. Generative Chatbots │ [00:09:12] Relevanz von GenAI für Conversational UX │ [00:11:01] Vorteile und Nachteile von generativen Lösungen │ [00:13:35] Trends & Zukunftsausblick │ [00:15:31] Ethische Fragen & Inklusivität │ [00:19:32] Praxisbeispiele – was funktioniert (nicht)? │ [00:22:53] Wie misst man Qualität in Conversational UX? │ [00:24:48] Best Practices im Dialogdesign │ [00:27:08] Wo gibt's gute Ressourcen? │ [00:29:20] Wunschdenken: Die perfekte AI-Lösung │ [00:31:46] Datenschutz & Sicherheit │ [00:34:17] Missverständnisse im Umgang mit GenAI │ [00:36:25] Risiken übermäßiger Abhängigkeit │ [00:38:58] Bias in AI-Systemen │ [00:41:39] Einstieg ins Conversational Design │ [00:44:15] Abschluss & Dank │ │ Informationen zum Gast: Manja Baudis ist Gründerin der Berliner Agentur Die Lautmaler, die sich auf Conversational AI Design spezialisiert hat. Seit über 15 Jahren gestaltet sie sprachbasierte Dialogsysteme – von regelbasierten Chatbots bis hin zu modernen LLM-Integrationen. Mit einem Hintergrund in Computerlinguistik und einer Passion für nutzerzentrierte Kommunikation gehört sie zu den führenden Expertinnen auf diesem Gebiet im deutschsprachigen Raum. │ Mehr über Manja und Die Lautmaler: │ Webseite: https://www.dielautmaler.de │ LinkedIn: https://www.linkedin.com/in/manja-baudis/ │ │ Links und Ressourcen: Agentur Die Lautmaler: https://www.lautmaler.de/ │ ChatGPT von OpenAI: https://chat.openai.com │ Sipgate Chatbot (Beispiel aus der Praxis): https://www.sipgate.de │ Artikel zu Bias in AI (allg.): https://hbr.org/2023/07/how-to-reduce-bias-in-ai │ Tools zum Prototyping: Voiceflow (https://www.voiceflow.com), Botpress (https://botpress.com) │ │ Danke für dein Feedback und Support Du fandest diese Episode spannend? Dann abonniere den UX & Usability Podcast, teile ihn mit deinen Kolleg:innen und hinterlasse eine Bewertung. │ Wir freuen uns über dein Feedback und den Austausch mit dir – gerne über unsere Website oder auf Social Media. │ Mehr Infos unter: www.germanupa.de │ │

In this episode of the Data Science Salon Podcast, host Anna Anisin sits down with two incredible leaders driving innovation in AI and data science. First, Noelle Russell, CEO at AI Leadership Institute, shares her expertise on Conversational AI and intelligent contact centers. She discusses how companies can leverage AI-driven solutions to enhance customer experiences, streamline operations, and overcome key challenges in implementing intelligent engagement strategies. Noelle also highlights her experience leading AI initiatives at top tech companies, offering a unique perspective on the evolving role of AI in business. Next, Amarita Natt, Managing Director of Data Science at Econ One Research, dives into one of the biggest challenges in data science: communicating the value of AI and ML projects to business leaders and clients. She explores the common disconnect between technical teams and executives, sharing strategies for framing data insights in a way that drives decision-making and measurable impact. Both guests provide valuable takeaways for data professionals looking to bridge the gap between AI technology and real-world business success. Tune in for an engaging conversation on AI adoption, communication strategies, and the future of intelligent systems in business!

How AI Can Make Customer Service Seamless and Effortless  Shep interviews Damon Covey, general manager of unified communications and collaboration at GoTo. He talks about how AI can enhance communication, increase productivity, and augment employee capabilities.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can businesses enhance their customer service experience using AI technology?  How do unifying communication channels improve the efficiency of customer support?  What makes conversational AI a valuable tool for improving customer interactions?  How can AI be used to augment a company's existing customer service team rather than replace it?  Why is it essential for businesses to consider customer communication preferences when designing support systems?  Top Takeaways:    In customer service, "boring" means delivering consistent, reliable service without any issues or drama.     Unified communications brings together all the different ways customers can interact with a company, including texting, calling, emailing, or chatting on social media. Integrating all these channels enables customers to choose their preferred way to communicate without complicating things for customer support agents.     Conversational AI helps businesses be more responsive to customer needs. By using conversational AI, businesses can provide accurate responses and handle inquiries even outside of business hours.    Years ago, AI technology was expensive, making it difficult for smaller companies to afford. Today, innovations in AI have made it accessible at a fraction of the cost, enabling small businesses to implement it effectively. AI being more accessible helps small businesses provide the same advanced customer service options as large corporations and compete more effectively in the market.    Just like new employees, AI systems need training to perform well. Businesses provide AI with specific instructions and information, allowing it to respond correctly to customer inquiries. Guaranteeing AI acts within the parameters set by the business, maintaining quality and accuracy in interactions.     AI helps businesses by taking over routine tasks and repetitive work like summarizing calls or setting up appointments, freeing employees to focus on more complex tasks, especially those needing creativity and judgment.     Plus, Shep and Damon discuss ways businesses can embrace AI strategically. Tune in!  Quote:   "Customer service should be so good that it's boring."  About:    Damon Covey is the general manager of unified communications and collaboration at GoTo, an all-in-one customer experience platform powered by AI.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Israel Khrush, CEO and co-founder of Hyro, sits down to discuss the emergence of artificial intelligence (AI) technology in healthcare and how it impacts the patient experience. Listen in as he shares how Hyro's focus on the patient journey is helping provide AI solutions for patients and healthcare workers alike. 

In this episode of AI + a16z, Sesame Cofounder and CTO Ankit Kumar joins a16z general partner Anjney Midha for a deep dive into the research and engineering behind their voice technology. They discuss the technical challenges of real-time speech generation, the trade-offs in balancing personality with efficiency, and why the team is open-sourcing key components of their model. Ankit breaks down the complexities of multimodal AI, full-duplex conversation modeling, and the computational optimizations that enable low-latency interactions. They also explore the evolution of natural language as a user interface and its potential to redefine human-computer interaction.Plus, we take audience questions on everything from scaling laws in speech synthesis to the role of in-context learning in making AI voices more expressive.Key Takeaways:How Sesame AI achieves natural voice interactions through real-time speech generation.The impact of open-sourcing their speech model and what it means for AI research.The role of full-duplex modeling in improving AI responsiveness.How computational efficiency and system latency shape AI conversation quality.The growing role of natural language as a user interface in AI-driven experiences.For anyone interested in AI and voice technology, this episode offers an in-depth look at the latest advancements pushing the boundaries of human-computer interaction.Learn more:The Maya + Miles demoCrossing the uncanny valley of conversational voiceSesame CSM 1B modelFollow everybody on X:Ankit KumarAnjney Midha Check out everything a16z is doing with artificial intelligence here, including articles, projects, and more podcasts.

About Vijay Verma:Vijay Verma is a seasoned product leader currently serving as VP of Product Strategy at TeleVox Healthcare in the NYC metro area, where he spearheads AI-driven initiatives and contact center innovation. With 20+ years of experience driving digital transformation, he specializes in creating exceptional customer journeys that drive engagement and business growth. A specialist in Conversational AI and CX, he has pioneered AI-driven engagement platforms, impacting 30M+ users, and led enterprise-scale transformations resulting in significant NPS improvements. Vijay excels at leveraging emerging technologies, data-driven insights, and cross-functional teams to create innovative solutions that resonate with users and deliver measurable business growth.Things You'll Learn:Good communication is crucial for achieving positive clinical outcomes, necessitating platforms that work for both institutions and patients. TeleVox focuses on bridging communication gaps through patient-centered experiences that improve health outcomes and drive financial success for healthcare providers.Generative AI is poised to significantly impact healthcare by alleviating staff shortages and simplifying complex processes. A major pain point in healthcare is the friction in communication, often leading to frustrating experiences for patients and staff burnout.Omnichannel communication strategies are essential for providing consistent and convenient patient experiences across various channels, including voice, SMS, and mobile apps. Generative AI enables the efficient repurposing of healthcare content across different channels and languages.Smart Voice combines the empathy of a voice channel with the automation of a virtual agent and the intelligence of a call center. Resources:Connect with and follow Vijay Verma on LinkedIn.Learn more about TeleVox Healthcare on their LinkedIn and website.

As AI disrupts and reshapes our interactions with brands and people alike, how do we genuinely connect with the voices around us? Conversational AI challenges us to rethink engagement with both technology and each other. What does it mean for brands to have a voice, and how can this change redefine connection and accessibility? In this episode of The Trending Communicator, host Dan Nestle sits down with the dynamic duo behind Pragmatic Digital, a strategic marketing agency at the forefront of leveraging cutting-edge technology for tangible business results. Susan and Scot Westwater, authors of Voice Marketing: Harnessing the Power of Conversational AI to Drive Customer Engagement, share their journey from traditional marketing to becoming trailblazers in the world of voice and conversational AI. This episode offers a comprehensive look at the conversational AI ecosystem, from voice assistants like Alexa and Google Assistant to the integration of voice capabilities in mobile apps and customer service platforms. The Westwaters provide invaluable insights on how businesses can harness these technologies to enhance brand experiences, streamline operations, and create more meaningful customer interactions. They educate Dan on some of the finer points of conversational AI and discuss its impact on marketing and communications, offering strategies for implementing voice technology in various business contexts. The conversation highlights the importance of intentional design in creating effective voice experiences, balancing automation with human oversight in AI-driven customer interactions, and the future of agentic AI and its potential applications in business. Whether you're a seasoned marketer, a communications professional, or a business owner looking to stay ahead of the curve, this episode provides actionable advice on integrating conversational AI into your strategy. Susan and Scot's expertise demystifies complex concepts, making them accessible and applicable to businesses of all sizes. Don't miss this opportunity to learn from two of the industry's leading voices on how to leverage conversational AI to drive customer engagement and propel your business forward in the digital age. Listen in and hear about...  Embracing conversational AI as a powerful tool for customer engagement How voice technology democratizes information access and distribution Crafting brand personalities for AI-driven interactions with customers Balancing human oversight with AI automation in business processes Leveraging voice assistants and chatbots across multiple communication channels Practical steps for integrating AI into existing marketing and PR strategies The future of agentic AI and its potential impact on business operations Notable Quotes On the Power of Voice in Communication: "Spoken word suddenly became this way of being able to transfer information in a much more democratic method. You didn't have to be able to read. There were opportunities to put things in language. It was starting to get back to the roots again of how information was kind of pulling down some of the gatekeeping." - Susan Westwater [08:04 → 08:35] On the Evolution of Brand Personality: "These were all really interesting, rich experiences that come into play, which is what really geeked me out. Now, Scott was a lot. I would say I was more of the heart and emotion of the possible. I would say Scott was much more of the rational nut to put to." - Susan Westwater [08:35 → 08:51] On the Accessibility of Conversational AI: "It reduces friction. It removes literacy out of the equation. You don't have to know how to use a computer. Literally, as long as you can ask a question, you can get some sort of response." - Scot Westwater [10:08 → 10:21] On the Versatility of Conversational AI: "Chatbots are part of conversational, voice assistants are part of it. Voice Mode and ChatGPT, they're all different flavors of it. You're physically using your voice to ask a question and getting some sort of response from a system." - Scot Westwater [10:34 → 10:49] On the Importance of Intentionality in AI Voice: "We have to be intentional then, by the way, about who it is we want our audiences to speak with. And that can work from a B2B perspective just as much as it can work from an external customer engagement perspective." - Susan Westwater [17:02 → 17:17] On the Practicality of AI in Business: "In practical business you probably don't, you probably don't need AGI, quite frankly. A lot of what we're talking about is automating basic business processes, whether you're using AI or other tools." - Scot Westwater [1:01:22 → 1:01:37] On Getting Started with AI: "Do what you did and just get started now, whether it's learning or experimenting or use case identification, like, just start. There is so much fear out there. There's so much, quite frankly, misinformation related to AI and it's just a matter of getting in there, getting comfortable, getting those quick wins, seeing how it can actually help your process." - Scot Westwater [1:05:28 → 1:05:52] Resources and Links Dan Nestle Inquisitive Communications | Website The Trending Communicator | Website Communications Trends from Trending Communicators | Dan Nestle's Substack Dan Nestle | LinkedIn Dan Nestle | Twitter/X Susan and Scot Westwater Susan Westwater | LinkedIn Scot Westwater | Linkedin Pragmatic Digital | Website Voice Marketing: Harnessing the Power of Conversational AI to Drive Customer Engagement | Amazon Timestamped key moments from this episode (as generated by Fireflies.ai)

Plus Jason Howell reports from the Nothing party in Barcelona but has something to say about the new Nothing phones. Starring Tom Merritt and Jenn Cutter.Links to stories in this episode can be found here.

March 5, 2025: Scott D'Entremont, CRO from Parlance, explores how Parlance's conversational AI technology is transforming the often overlooked healthcare voice channel. D'Entremont reveals how their AI solutions handle everything from appointment inquiries to complex routing across thousands of destinations.Key Points:01:18 Conversational AI in the Call Center04:11 Challenges and Solutions in Call Management07:01 Standardizing Healthcare WorkflowsSubscribe: This Week HealthTwitter: This Week HealthLinkedIn: This Week HealthDonate: Alex's Lemonade Stand: Foundation for Childhood Cancer

Audrey William is Principal Advisor at Ecosystm. She is based between Sydney, Australia and Singapore. Audrey has several areas of research focus, including  the Future of Work, Unified Communications, Video and Collaboration, Contact Center, CX, Outsourcing and Conversational AI. Mark Hillary called Audrey to talk about AI in CX - in particular what is happening on the ground in pilots, which are the main tech vendors to watch, and what are the difficulties or blockers that some companies are experiencing - it's not always out-of-the-box! https://www.linkedin.com/in/audrey-william-3a4a04/ https://www.ecosystm.io/

“I definitely don't have the entire secret sauce. I have some pieces of it. But when you exchange ideas and collaborate, that's when better ideas come out overall,” says William Rubio, CRO of CallTower. In this podcast, we share a preview of our upcoming roundtable at Cloud Connections 2025 in beautiful St. Petersburg this April. In a recent podcast, I sat down with William to discuss Profitable Pathways Monetizing Cloud Innovations—a session that promises actionable insights for organizations looking to harness cloud technologies for growth and profitability. Key Discussion Points: Unified Communications & Global Reach: William detailed how CallTower—a global leader in unified communications and contact center solutions spanning four continents and 100 countries—is driving innovation with solutions including Microsoft Teams, Cisco WebEx, Zoom Phone, and more. Conversational AI for Enhanced Engagement: We explored the transformative power of conversational AI, which not only boosts employee productivity but also delivers instant, accurate responses to improve customer satisfaction. Leveraging Analytics and Virtual Agents: Analytics emerged as a critical tool for understanding employee interactions and customer engagement. Coupled with intelligent virtual agents, these capabilities streamline operations and optimize service delivery. Website Monetization: An intriguing topic was how businesses can transform their websites into powerful sales tools by providing rich, actionable product information that drives conversions. This podcast sets the stage for a dynamic, interactive roundtable discussion where industry peers will share best practices and innovative strategies to monetize cloud innovations. If you're heading to Cloud Connections 2025, be sure to join the conversation and discover new pathways to drive your business forward. Learn more about Cloud Connections 2025 at cloudcommunications.com/connections and explore CallTower's solutions at calltower.com. #CloudConnections2025 #CloudInnovation #UnifiedCommunications #ConversationalAI #DigitalTransformation #CallTower

In this episode, Sandy Vance speaks to Joseph Hernandez, VP of Channel Sales at BluIP, and Vivek Kuppuswamy, Principal Produce Manager at BluIP. They explore how BluIP's Conversational AI and Virtual Agent solutions revolutionize healthcare workflows by automating patient interactions, streamlining appointment scheduling, and enhancing the patient experience. They also discuss how AI-driven communication reduces administrative burden, improves operational efficiency, and enables healthcare providers to move past organizational tasks and focus on delivering quality care.Episode NotesBeginning with a look at the history of automation in healthcare, Joseph and Vivek explain that the concept behind BluIP's Conversational AI is not new; it fills a similar role to an automated voice menu. However, BluIP's Conversational AI does not require callers to use specific language to understand their requests. It can also pick up on context and learn from new interactions. This technology helps to address populations who do not use apps like MyChart and want to interact with someone over the phone while streamlining workflows and reducing churn. Additionally, Joseph, Vivek, and Sandy discuss the future of AI at BlueIP and in health care in general.In this episode, they discuss:How AI is transforming the patient experienceThe opportunities that conversational AI is creating for healthcare providersThe primary use-cases for BluIP's Conversational AI in the healthcare spaceHow BlueIP works with organizations to integrate conversational AI to meet their individual needsThe advances in virtual agent technology that solve for patient populations who want to interact over the phoneThe ROI for Conversational AI, which consists of a combination of tangible returns and a less tangible opportunity costHow Conversational AI reduces churn, increases patient satisfaction, and increases staff satisfactionThe future of Conversational AI in healthcare communicationsBluIP's continued efforts to innovate, including reducing implementation timelines and low-code applicationsA little about Joseph and Vivek:Joseph Hernandez is a patient satisfaction advocate and technologist who specializes in conversational Artificial Intelligence and optimizing healthcare workflows. With a deep understanding of both digital channel contact centers and healthcare technologies, he designs patient-centered healthcare solutions for national health systems and community health centers. Drawing on his experience and understanding of the relationships between payers, providers, patients, and population health initiatives, Joseph helps customers optimize their current technology and adopt innovative solutions for the evolving healthcare landscape.Joseph is also an executive member of several healthcare organizations with a charter to close the gap in healthcare disparities and introduce technologies that lead to better patient outcomes; acting as a conduit between healthcare professionals and national healthcare organizations. At BluIP, Joseph is the VP of Channel Sales; matching clients with BluIP's solutions.Vivek is a Principal Product Manager at BluIP, and is driving the growth of BluIP's AI product portfolio. Prior to working at BluIP, Vivek spent 14 years building enterprise-grade SaaS products, with expertise in entertainment, CPG, and high-tech industries.

Today, we've got an exciting episode lined up for you. Hosts Frank La Vigne and Bailey dive deep into the tech universe with Dean Guida, the CEO and founder of Infragistics. Dean brings his 35-year journey and expansive experience in technology to the table, reminiscing about the early days of software development and his transition into the data-driven world.In this conversation, you'll hear about the evolution of Infragistics from building UI components for Windows to creating sophisticated data analytics and AI tools. Dean also shares insights from his new book, "When Grit is Not Enough," focusing on how entrepreneurs can foster agile, data-driven learning organizations. Whether you're a seasoned developer, a budding entrepreneur, or someone fascinated by the intersection of AI and data, this episode promises a wealth of knowledge and inspiration.Join us as we explore technology old and new, from the bygone era of Windows 3.0 to the cutting-edge capabilities of AI today. Plus, hear Dean's personal journey of navigating through various technological and economic shifts over the decades. Make sure to tune in for a discussion that bridges the past, present, and future of tech innovation!Show Notes00:00 35 Years of UI/UX Innovation06:35 "Simplicity, Beauty, and Conversational AI"15:29 Enhancing User Trust Through Transparency19:52 AI-Driven Learning and OKR Management26:20 Kids Reflecting Tech Evolution27:12 "AI in Future Work Environments"33:14 "Data-Driven Leadership and Team Alignment"38:44 Entrepreneurship Beyond Grinding48:19 Contextual Understanding in AI Assistants51:57 Overprotected Generation's Communication Challenges54:55 Generational Impact of Pandemics01:00:47 "Data-Driven Podcast: Ranked 38"

What new kinds of jobs will AI bring that we never could have imagined before?  In this special two-part episode, Reid and Aria explore this question and more with Sierra co-founder and OpenAI chairperson Bret Taylor. Part one features audio from Bret's onstage interview at the 2024 Masters of Scale Summit, where he shared his insights on the voice revolution in AI, the technology's latest role as a phone customer service agent, and the groundbreaking business opportunities still waiting to be explored in the AI space. Reid and Aria invited Bret to continue the conversation in part two, diving deeper into how AI might reshape our workforce, create new career opportunities, and spark industries we haven't yet imagined. With leadership experience at both startups (Quip and Friendfeed) and large tech companies (Facebook, Salesforce, and Twitter), Bret is uniquely positioned to track and seize opportunities in the quickly-developing AI industry. For more info on the podcast and transcripts of all the episodes, visit https://www.possible.fm/podcast/ Topics: 00:57 - Episode introduction 02:02 - What Bret sees in AI 06:00 - Most exciting upcoming AI breakthrough 08:40 - The three main areas of AI innovation 09:41 - What is the AI voice revolution? 14:07 - First steps in AI customer service 18:15 - Role of entrepreneurs in AI development 22:52 - Parenting and AI 27:48 - Understanding AI inflection points 31:28 - AI as the new dot com market 34:21 - Is the AI market already full? 37:50 - More on the AI voice revolution 45:06 - Predicting how AI will change the world 53:57 - What people are missing about AI 58:29 - Superagency opportunities 1:00:14 - Rapid-fire Questions Possible is an award-winning podcast that sketches out the brightest version of the future—and what it will take to get there. Most of all, it asks: what if, in the future, everything breaks humanity's way? Tune in for grounded and speculative takes on how technology—and, in particular, AI—is inspiring change and transforming the future. Hosted by Reid Hoffman and Aria Finger, each episode features an interview with an ambitious builder or deep thinker on a topic, from art to geopolitics and from healthcare to education. These conversations also showcase another kind of guest: AI. Whether it's Inflection's Pi, OpenAI's ChatGPT or other AI tools, each episode will use AI to enhance and advance our discussion about what humanity could possibly get right if we leverage technology—and our collective effort—effectively.

In this episode, hosts David and Steve, welcome Ryan Daniel, the founder of EHVA. They explore the capabilities of EHVA, an AI platform designed to handle customer service inquiries, make reservations, and conduct interviews with a natural human-like interaction.Ryan shares his entrepreneurial journey from growing up in West L.A. and starting his first internet company to working in restaurant design with his father and eventually creating EHVA. Listeners also experience a live conversation with EHVA, demonstrate its realistic and efficient response in handling typical guest service interactions.Ryan discusses the importance of realistic AI voices and the future of AI in the hospitality industry, emphasizing that AI will serve as an augmentation rather than a replacement for human staff.Key Topics for This Episode:The Evolution of Conversational AI in HospitalityHow EHVA helps mitigate labour shortages and growing payroll costsWhat is the step-by-step process for integrating EHVA into hotel operationsWhy AI technology is important for branding and humanization Watch the FULL EPISODE and see how EHVA.AI handles real guest service interactions on YouTube: https://youtu.be/AMbtIUsv_GYSponsor spot:This episode is sponsored by EHVA.AI Join the conversation on today's episode on The Modern Hotelier LinkedIn pageThe Modern Hotelier is produced, edited, and published by Make More MediaLinks:EHVA.AI: https://ehva.ai/Ryan on Linkedin: https://www.linkedin.com/in/ryan-daniel-630933307/?originalSubdomain=prFor full show notes head to: https://themodernhotelier.com/episode/129Follow on LinkedIn: https://www.linkedin.com/company/the-...Connect with Steve and David:Steve: https://www.linkedin.com/in/%F0%9F%8E...David: https://www.linkedin.com/in/david-mil...

Welcome to the 65th episode of Ecommerce Toolbox: Expert Perspectives – this time, host Kailin Noivo sits down with Jenna Flateman Posner, Founder of Chief Digital Agency, for an in-depth discussion on how AI is reshaping retail. Jenna shares her journey from retail tech to leading digital transformations for major brands. Jenna discusses actionable strategies for aligning technology with consumer needs, from optimizing fraud detection to enabling conversational search. Learn how AI can simplify operations, enhance customer service, and drive profitability while keeping your brand competitive in today's digital-first landscape.

Today, I'm talking with Mustafa Suleyman, the CEO of Microsoft AI. Mustafa is a fascinating character in the world of AI — he's been in and out of some pivotal companies like DeepMind, which he cofounded, and Google. He landed at Microsoft through a unique not-quite-acquisition deal of his latest startup, Inflection AI.  As CEO of Microsoft AI, Mustafa now oversees all of its consumer AI products, including the Copilot app, Bing, and even the Edge browser and MSN — two core components of the web experience that feel like they're radically changing in a world of AI. The company has also a unique relationship with OpenAI, one that's grown more complicated of late. That's a lot of Decoder bait, and we really get into it.  Links:  Google DeepMind co-founder joins Microsoft as CEO of its new AI division | The Verge This is Big Tech's playbook for swallowing the AI industry | Command Line The new AI deal: buy everything but the company | NYT Sam Altman lowers the bar for AGI | The Verge OpenAI seeks to unlock investment by ditching ‘AGI' clause with Microsoft | FT ​​Microsoft needs to win back trust | The Verge Microsoft's AI boss thinks it's okay to steal content if it's on the open web | The Verge Read Microsoft's optimistic memo about the future of AI companions | The Verge ​​Microsoft gives Copilot a voice and vision in its biggest redesign yet | The Verge How Microsoft is thinking about the future of Copilot and AI hardware | The Verge Transcript: https://www.theverge.com/e/24078862 Credits: Decoder is a production of The Verge and part of the Vox Media Podcast Network. Our producers are Kate Cox and Nick Statt. Our editor is Callie Wright. Our supervising producer is Liam James. The Decoder music is by Breakmaster Cylinder. Learn more about your ad choices. Visit podcastchoices.com/adchoices