This show is about celebrating the real stories of real people helping real people. Discussing how to best serve customers, how to be successful in your career, and taking your life to the next level personally and professionally. Focus on improving your soft skills. Customer service pros and insig…
Vaishali Dialani joins AJ to talk about the latest buzz phrase in CX. Vaishali introduces us to how this new more holistic approach can be leveraged to enhance customer experiences. For this episode, we made an online donation to SOS Children's Villages India. --- Send in a voice message: https://anchor.fm/agimpact/message
CX Leader Orlando Alva and I sit down and chat about de-escalating upset or angry customers while enjoying some lovely espresso. Orlando has found his own calming approach to verbal de-escalation and shares some thoughts and tips. For this episode, we make a $15 online donation to The National Association for Music Education. --- Send in a voice message: https://anchor.fm/agimpact/message
Join us again as we talk more about taking care of and developing your people. We make an on-air charity donation of $15 to The Blue Rose Foundation. Closing things out, we play a little game. And we sip... --- Send in a voice message: https://anchor.fm/agimpact/message
CX Manager Stephanie Darmofalski and I sat down for a splash and a light-hearted conversation. In part 1, we talk about career pivots, pandemic management, and manifesting something new. --- Send in a voice message: https://anchor.fm/agimpact/message
In response to the Coronavirus pandemic, nearly all CX organizations have moved their teams to work from home. Now is the time to think virtually outside of the box and be empathetic to others. I recorded this unrehearsed episode to remind everyone that I'm thinking of you. Tell me how you are doing by leaving me a message here: https://anchor.fm/agimpact/message. --- Send in a voice message: https://anchor.fm/agimpact/message
AJ's good friend and a real customer service pro Amber Evans joins the podcast to talk about keeping customers right at the center of the service experience. Join us for a great chat and a toast to our on-air charity donation. --- Send in a voice message: https://anchor.fm/agimpact/message
This pilot is all about getting the conversation started. This is a 1 on 1 with Coach AJ to get talking about 101 customer service manners. R-E-S-P-E-C-T find out what it means to your customers. No doubt this is a helpful refresher for us all. --- Send in a voice message: https://anchor.fm/agimpact/message
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