Nothing Constant

In this episode of Nothing Constant, Bridget Stallkamp and Gary Magenta talk about the impact that technology is having on both the Customer Experience, and also the Employee Experience. This episode includes a special guest, Root's Technology Adoption expert, Chris Williams. He discusses the challenges with current change management approaches that hinder technology rollouts.

This latest episode of Nothing Constant explores employee experiences and what organizations and leaders are doing to attract and retain people during the lowest levels of unemployment in years. The podcast also welcomes, Joe Martin, founder of Martin Creative, who discusses his employee and work philosophy, 6-Week Cycles, in which he and his team work for 6 weeks and take off for 2.

Bridget and Gary dig into customer loyalty and in particular customer loyalty programs and what that means for consumers - can loyalty programs actually create disloyalty. They also explore how these programs impact employees.

In the second episode of Nothing Constant, Gary and Bridget dig into customer experience challenges, specifically as they relate to how leaders, managers and front line employees can impact the customer experience. As well, they provide a point, counter-point perspective on some customer experience examples covered widely in the news.

Gary and Bridget discuss one of the hottest topics in the workplace today—purpose. Listen as they breakdown three purpose-related transformations, highlighting the successes and the watch-outs we can all learn from. They are joined by Ross Buchmueller, President and CEO of PURE Insurance who shares personal insights on the topic