Podcasts about Employee retention

#thePOZcast is proudly brought to you by Fountain - the leading enterprise platform for workforce management. Our platform enables companies to support their frontline workers from job application to departure. Fountain elevates the hiring, management, and retention of frontline workers at scale.To learn more, please visit: https://www.fountain.com/?utm_source=shrm-2024&utm_medium=event&utm_campaign=shrm-2024-podcast-adam-posner.Thanks for listening, and please follow us on Insta @NHPTalent and www.youtube.com/thePOZcastFor all episodes, please check out www.thePOZcast.com SummaryIn this conversation, Adam Posner and Claude Silver discuss the importance of heart-first leadership and the need for workplaces to prioritize emotional intelligence, authenticity, and self-awareness. Claude shares insights from her upcoming book, 'Be Yourself at Work,' emphasizing the role of kindness and empathy in fostering a positive workplace culture. They explore the impact of COVID on employee dynamics, the significance of mentorship, and practical tools for building trust and collaboration within teams. The discussion highlights the ROI of kindness in business and the necessity of creating environments where employees feel valued and engaged.Takeaways- Claude Silver is the world's first Chief Heart Officer at VaynerX.- COVID prompted Claude to write her book, 'Be Yourself at Work.'- Self-awareness is crucial for personal and professional development.- Authenticity in the workplace enhances connection and performance.- Workplace culture is defined by the vibe and energy of interactions.- Emotional optimism is the belief that things can improve.- Empathy is essential for effective leadership and team dynamics.- Kindness in the workplace leads to higher employee retention.- Practical tools like appreciation circles can enhance team morale.- Leaders should focus on creating a culture of trust and collaboration.Chapters00:00 Introduction to Heart-First Leadership03:06 The Impact of COVID on Work Culture06:00 Self-Awareness as a Leadership Superpower08:54 The Role of Authenticity in the Workplace11:54 Scaling Heart-Centered Leadership14:52 Defining Company Culture17:45 Emotional Optimism and Bravery20:53 Empathy and Care in Leadership23:46 The ROI of Kindness in Business25:28 Emotional Intelligence in the Workplace26:34 Tactical Empathy and Practical Tools28:21 Overcoming Imposter Syndrome30:37 Running on Calm: Frameworks for Leaders32:57 Assessing Human Skills in Recruitment34:36 The Seven Rules of Team Citizenship37:30 Leading with Authenticity39:18 The Target Audience for 'Be Yourself at Work'39:53 Optimism in Workplace Culture42:03 Defining Success Through Generosity  

The Bulletproof Dental Podcast Episode 412 HOSTS: Dr. Peter Boulden GUEST: Cassie Kellner DESCRIPTION In this conversation, Peter Boulden and Cassie Kellner discuss the importance of Standard Operating Procedures (SOPs) in dental practices. They explore how SOPs can enhance efficiency, improve onboarding, and create a better work environment. Cassie shares insights on using Trainual to develop and manage SOPs effectively, emphasizing the need for team involvement and the integration of technology. The discussion also includes success stories and practical tips for implementing SOPs in dental practices. TAKEAWAYS SOPs are essential for creating structure in dental practices. Digital SOPs are more effective than paper manuals. Micro learning is key to engaging team members. Start with the most frequently asked questions to create SOPs. Team involvement in SOP development increases buy-in. Technology can streamline SOP management and training. Creating a playbook is crucial for onboarding new staff. Regular updates to SOPs are necessary for ongoing relevance. AI can assist in creating and managing SOPs. A well-structured playbook enhances patient experience and team clarity. CHAPTERS 00:00 Introduction to SOPs in Dentistry 04:29 The Importance of Digital SOPs 07:29 Understanding SOPs and Micro Learning 10:44 Onboarding and Employee Retention 13:30 Overcoming the Daunting Task of SOP Creation 16:26 Building a Foundation for Your Practice 19:27 Creating Team Buy-In for SOPs 22:33 Templates and Tools for Startups 23:53 Embracing Growth in Dentistry 29:18 The Importance of a Playbook 29:38 Success Stories: Transforming Practices 34:55 Leveraging AI for Efficiency 41:21 Finding Clarity and Support 43:03 Outro REFERENCES Bulletproof Summit Bulletproof Mastermind BPTRAINUAL.com

Some hospitality experiences are so bad, they could star in their own horror movie. In this Halloween special, we pull back the cobwebs on the five scariest mistakes that haunt businesses everywhere - from ghosted guests and zombie employees to haunted processes and cursed consistency. Discover how to bring your hospitality back from the dead by re-engaging your team, simplifying your service, and designing customer journeys that delight instead of frighten. Whether you lead a restaurant, event venue, university department, call center, small business, or front-line service team, these lessons will help you keep your experiences alive - and your guests coming back for more. Key Takeaways: How to spot (and fix) “ghosted guest” moments in your business The real cost of zombie-level employee engagement Why friction is the true monster haunting your processes How to create consistency that builds trust Ways to redesign the customer journey from hell into something better Don't let your service become a horror story - tune in and learn how to keep your hospitality far from haunted.   Subscribe, drop 5 stars, and share this episode to help more leaders bring passion and purpose to their organizations.   Links & Resources:

This week on WCR Nation, we're talking all about employee retention — how to actually keep your best window cleaners happy, loyal, and coming back season after season. We all know it's way cheaper to keep a good employee than it is to hire a new one. And let's be honest — hiring takes forever. But in a seasonal service business like window cleaning, that's even tougher. So how do you keep your team motivated when you can't pay a million bucks an hour? We're diving into the real stuff today — how to build loyalty, create culture, and make your business the place your employees want to stay. From window cleaning crews to office staff, this episode is all about keeping your people happy so your company grows stronger every year. Hit play, learn how to stop losing great people, and let's make this the season you keep your dream team together. #wcrnation #windowcleaners #windowcleaningbusiness #businessgrowth #entrepreneur #employeeRetention #servicebusiness #smallbusiness #leadership #motivation #hiring #cleaningbusiness #podcast #jerseynation Need supplies? Let me know! I would love to do that for you! Text/Call: 862-312-2026 https://windowcleaner.com/?sca_ref=3020234.dl0aAoVJ1A eady to get more jobs? https://go.getjobber.com/7wlv3afo4va1

In this episode of the Revenue Builders Podcast, our hosts John Kaplan and John McMahon are joined by Susan Lucia Annunzio, the “CEO Whisperer” and President of the Center for High Performance. With over 25 years of expertise in leadership and organizational culture, Lucia shares her insights on fostering sustainable growth by treating people well, the importance of leveraging brain power, and the generational dynamics impacting today's workforce. They delve into strategies for leaders to harness the unique strengths of Gen Z, overcome organizational toxicity, and create environments where innovation and accountability thrive. Tune in to explore how to unlock potential within your teams and drive profitable growth.ADDITIONAL RESOURCESConnect with Susan Lucia Annunzio.LinkedIn: https://www.linkedin.com/in/susanannunzio/Learn more about the Center for High Performance: https://centerforhighperformance.com/ Get Lucia's books: https://centerforhighperformance.com/category/books/Read the Guide on Six Critical Priorities for Revenue Leadership in 2026: https://hubs.li/Q03JN74V0Enjoying the podcast? Sign up to receive new episodes straight to your inbox: https://hubs.li/Q02R10xN0HERE ARE SOME KEY SECTIONS TO CHECK OUT[00:03:08] Lucia's Journey and Mission[00:06:18] The Importance of Treating People Well[00:08:22] Return on Brain Power[00:10:17] Challenges in Leadership and Management[00:30:25] Generational Differences and Gen Z[00:33:39] The Most Rejected Generation[00:34:23] Technological Savvy and Social Media Influence[00:36:03] Gen Z's Desire for Purpose and Socialization[00:37:53] The Impact of Overprotection and Fear[00:40:21] Work Environment and Remote Work Preferences[00:43:37] The Future of Work and Leadership[00:53:30] Empowering Gen Z in the WorkplaceHIGHLIGHT QUOTES[00:06:56] “A great strategy without allowing people to use their brains will never maximize its potential.”[00:08:41] “Companies leave money on the table because they don't allow people to challenge assumptions.”[00:10:57] “The number one differentiator of sustainable growth... was the people in the group felt valued.”[00:13:41] “People work for people. When you look authentic, people begin to trust you.”[00:21:55] “Most Gen Zs prefer to work in person, learn socialization skills, and make friends.”[00:28:35] “Resilience comes from making mistakes, learning from them, and getting back up again. But when you make a mistake and people keep you down, you become a victim.”[00:32:32] “Ask for help. Tell your boss you want to be a star player and want to know what good looks like.”[00:38:13] “Anybody can be good. But how do you become great? That's what's going to give you satisfaction.” Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Summary: Chief Revolution Officer John DiJulius speaks withRicky Arriola, the founder and CEO of Inktel Holdings Corp, one of the country's leading customer experience and business process outsourcing firms. Inktel provides outsourced customer experience solutions to Fortune 500companies, government agencies, educational institutions, and consumer brands.Its services include omnichannel contact center support, sales, order management, back-office processing, government BPO services, and fulfillment. The company has been repeatedly recognized as a Best Place to Work. Learn How Ricky became obsessed with building a world-class cx organization Why so many organizations trust Inktel with their customer experience How Inktel manages rapid growth without compromising its culture What the future of AI has in the contact center worldLinks   This episode is sponsored by The Customer Experience Executive Academy.  Learn more here Links: Inktel:  www.inktel.com Ricky Arriola:  https://www.linkedin.com/in/rickyarriola/ Ask John!  Submit your questions for John, to be aired on future episode:  tdg.click/ask Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books:  https://thedijuliusgroup.com/shop/ Blogs on Above and Beyond Culture: https://thedijuliusgroup.com/category/above-beyond-culture/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

In this episode of Just Compensation, Megan Monson, Taryn E. Cannataro, and Zachary Bocian discuss employee retention strategies during a company sale, including transaction bonuses, retention bonuses, management carve-out plans, and severance plans. They assess whether the seller or buyer is responsible for funding retention tools and address the legal and practical considerations of such arrangements. To learn more about 280G, listen to Section 280G Unpacked: Pitfalls and Planning for Tech Startups. To learn more about 'Top Hat' structures, listen to Puttin' on Your Top Hat: How to Effectively Structure a Deferred Compensation Plan as a “Top Hat” Plan. Speakers: Megan Monson, Partner, Executive Compensation and Employee BenefitsTaryn E. Cannataro, Counsel, Executive Compensation and Employee BenefitsZachary Bocian, Associate, Executive Compensation

CUPA-HR has released the results of another Higher Education Employee Retention Survey. The 2025 results found that supervisors are facing even more stress and responsibilities. But surprisingly, supervisors are now less likely to leave their positions. In this episode, I outline the changes for supervisors in the last two years and discuss two of the recommendations by CUPA-HR to retain supervisors. Whether you're supervising non-managerial staff or leading a team of supervisors, this episode will show you what areas you need to assess and upgrade if you want to retain your supervisors on campus, including increasing your own job satisfaction so you want to stay. When supervisors aren't being effective, teams aren't being effective. Unfortunately, most supervisors don't get the training and support they need to be successful. That's why we created the Supervisor Strengths Institute. Join us for the Spring 2026 Cohort starting Thursday, January 22nd! We know it's early, but register NOW to take advantage of early bird pricing! You'll get eight weeks of powerful online content, designed to help you better understand yourself, your talents, and how to better manage your team. This program combines online learning with weekly cohort calls to discuss the content. Plus, you get one individual coaching call to let you focus on the things that matter to you the most. Get more information about the Institute and Register here - https://learn.strengthsuniversity.org/Institute Have questions? Email Anne at anne@strengthsuniversity.org or set up a meeting with her HERE. Want more information about Strengths University? Check out our website at https://www.strengthsuniversity.org/

Join Lukas Egger and Peter Temes as they reimagine work for the age of AI. Peter shares pilots of the Match platform that expand task diversity, promote self‑management, and use AI to match people to roles through micro‑credentials and human‑in‑the‑loop recommendations. Hear practical stories from warehouses to industrial plants, and learn how listening to workers, modular tasks, and career path planning boost retention, safety, and training outcomes. If you want actionable insight into adapting your workforce, this episode will inspire leaders to start with understanding people and to design flexible, humane systems for the future.

For leaders seeking guidance on building a winning culture, this one is for you.In this conversation I speak with Jason Andrews, multiple time founder and expert in space travel.We discuss the intricacies of building a company that retains talent and the challenges of entrepreneurship. We also explore the importance of company culture, effective marketing strategies, and the financial aspects of running a startup.Jason shares insights from his journey with Orbite, emphasizing the need for vision, adaptability, and the right team to succeed in a rapidly evolving industry.This is an episode you won't want to miss.Chapters00:00 Creating a Company People Don't Want to Leave01:11 The Vision Behind Orbit and Human Spaceflight03:18 The Challenges of Building a New Industry06:21 Employee Retention in Startups10:14 Qualities of a Successful Entrepreneur12:47 Funding Strategies for Startups17:15 Advice for Aspiring Entrepreneurs19:20 Understanding Space Training Costs22:08 The Adventure of Space Training24:58 Overcoming Perceptions of Space Travel28:07 Marketing Challenges in the Space Industry30:25 Building a Mission-Driven Team32:43 Navigating Growth and Resource Limitations35:47 The Journey of Entrepreneurship40:41 Navigating Space Experiences and Virtual OperationsConnect With Host Carol SchultzFind more information about our host Carol Schultz and her company at Vertical Elevation, LinkedIn, and Instagram.Want to be our next guest expert? Email cat.gloria@verticalelevation.com with your information. And of course, click "follow" to stay up-to-date on new episodes and leave an honest review/rating letting us know what you thought!

Money worries don't stay at home — they walk into work every day. In this episode of the Aspire to Inspire Podcast, Staffbase CMO David Burnand sits down with Peter Komolafe, bestselling author, award-winning financial coach, and Conversation of Money platform creator. Together, they explore why financial well-being is not just an HR issue but a leadership responsibility. From productivity loss to increased turnover, Peter shares compelling research and personal stories that reveal the true business cost of ignoring financial stress. Learn how managers can create psychological safety around money conversations, unlock intrinsic motivation, and better communicate existing benefits. Peter also shares the pivotal role his manager played in changing his career trajectory — and how leaders can do the same for their teams today. Packed with actionable strategies, from surveys to segmentation, this episode offers leaders a clear path to supporting financial well-being in the workplace while boosting performance and retention.

This week, Damon Lembi joins us to explore why investing in your employees is one of the smartest moves a leader can make. He and Dave discuss how small course corrections in your approach can lead to big results. A former professional baseball player turned entrepreneur, Damon shares lessons from the field and how they translate into effective leadership and business strategy.

 In this episode, Lauren explores why many organizations try to build sustainability while running on empty and how real change begins with creating relief. She shares how survival mode shows up through reactivity and disconnection and offers practical ways for leaders and teams to calm their systems, rebuild trust, and create the foundation for lasting change. Sign up for the University of Pennsylvania Behavior Breakthrough Accredited CourseLearn about the Staff Sustainability System a proven system to reduce burnout at the rootOther related resources from Five Ives: Blog Post: Why Traditional Employee Wellness Programs Fail (And What Works Instead)Survive Mode: Recognizing When Your Organization is in CrisisWhat are the Five Ives?Podcast:Why Women in Leadership MicromanageUnderstanding Burnout & Turnover in Trauma Impacted OrganizationsThe Five Ives Hot Seat: Honest Answers for Hard QuestionsThe Regulated Team: Creating Cultures that BreatheNo Off Switch: Why Regulation Belongs in All Your Roles"Why Wasn't I Good Enough?": Walking Away From What Wasn't Meant For YouCan't Sleep, Can't Think? Resetting Rhythms That Rule Your DayTaming Transitions: Tiny Rituals That Calm Big ShiftsPart 2: Regulation in the Real WorldPart 1: Regulation in the Real WorldHive- The Last Stage of the Five IvesThrive- The Fourth Stage of the Five IvesStrive- The Third Stage of the Five IvesRevive- The Second Stage of the Five IvesSurvive- The First Stage of the Five IvesOur Online Programs: Behavior BreakthroughPolicing Under PressureBoard Governance TrainingUniversity of Pennsylvania Behavior Breakthrough Accredited CourseSubscribe to our mailing list and find out more about Stress, Trauma, Behavior and the Brain!Check out our Facebook Group – Five Ives!Five Ives Website websiteThe Behavior Hub blogIf you're looking for support as you grow your organization's capacity for caring for staff and the community, we would love to be part of that journey. Schedule a free discovery call and let us be your guideAs an Amazon Associate, I earn from qualifying purchases. 

Send us a textIn this episode Dr. Mike Strouse addresses the enduring challenges facing service providers such as: - wonky schedules- reliance on part-time labor- early turnover - working short- reliance on PRN and pool staffingFinding the right solutions starts with asking the right questions. What are the twelve important questions service providers must ask themselves to make the first step towards arriving at the right solutions?The conversation also delves into the ongoing workforce stability crisis, emphasizing the multifaceted challenges beyond just pay. It explores the importance of metrics for assessing staffing stability, strategies for improving staffing capacity, and the role of local providers in the care ecosystem.Our workforce concerns are not going away organically.We need to stop looking at turnover as our estimate of instability.If you want different results, you just need to behave differently.Your pipeline is solely based upon attractiveness of the schedules.Do you even know what your call-off rate is?We can make a big difference but only with the right strategy.We need to pursue a different vision of care.The only reason people don't want to put solutions in place is because they can't change what they're doing.To continue on the quest for the good life we must rise up, look back and step forward.Chapters00:00Overview of Workforce Stability Crisis02:39Challenges Beyond Pay in Workforce Management05:33Metrics for Assessing Staffing Stability08:58Strategies for Improving Staffing Capacity11:50Addressing Staffing Challenges and Solutions14:44The Future of Care and Workforce Collaboration

Check out the TIES Sales Showdown at www.tx.ag/TIESVisit The Sales Lab at https://thesaleslab.org and check out all our guests' recommended readings at https://thesaleslab.org/reading-listTo listen to The Sales Lab Podcast on your favorite apps, visit https://thesaleslab.simplecast.com/ and select your preferred method of listening.Connect with us on Facebook at https://www.facebook.com/saleslabpodcastConnect with us on Linkedin at https://www.linkedin.com/company/thesaleslabSubscribe to The Sales Lab channel on YouTube at  https://www.youtube.com/channel/UCp703YWbD3-KO73NXUTBI-Q 

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Achtung (Werbung in eigener Sache):  Jetzt mein neues Buch (in Co-Produktion mit Prof. Dr. Johanna Bath): "Die perfekte Employee Journey & Experience" als eBook käuflich zu erwerben: Springer: https://link.springer.com/book/10.1007/978-3-662-71420-1 Amazon: https://bit.ly/4q3ZjGk Thalia: https://bit.ly/3KFLXzG Dieses Fachbuch stellt die wichtigsten Elemente der Employee Journey vor – vom Pre-Boarding bis zum Offboarding – und erläutert, wie Verantwortliche in Unternehmen eine gelungene Employee Experience realisieren und nachhaltig verankern können.   Themen Mit meinen Gästen habe ich im dritten Quartal 2025 wieder spannende Themen besprechen können. Wie immer habe ich die Folgen, die das größte Interesse bei den Hörer:innen generierten, in dieser Key Learningsfolge 421 nochmals für Euch aufbereitet. Inhaltlich ging es um die Gestaltung von bedürfnisgerechten Benefits zur Stärkung der Mitarbeitendenbindung, um mentale Gesundheit durch Prävention, die Positionierung von HR im Unternehmen und um die nachhaltige Gestaltung von Teamevents. Alle meine Key Learnings und wichtigsten Erkenntnisse aus diesen Gesprächen hört ihr in dieser Folge. Viel Spaß beim Reinhören und beim Wissensaufbau!

Achtung (Werbung in eigener Sache):  Jetzt mein neues Buch (in Co-Produktion mit Prof. Dr. Johanna Bath): "Die perfekte Employee Journey & Experience" als eBook käuflich zu erwerben: Springer: https://link.springer.com/book/10.1007/978-3-662-71420-1 Amazon: https://bit.ly/4q3ZjGk Thalia: https://bit.ly/3KFLXzG Dieses Fachbuch stellt die wichtigsten Elemente der Employee Journey vor – vom Pre-Boarding bis zum Offboarding – und erläutert, wie Verantwortliche in Unternehmen eine gelungene Employee Experience realisieren und nachhaltig verankern können.   Themen Mit meinen Gästen habe ich im dritten Quartal 2025 wieder spannende Themen besprechen können. Wie immer habe ich die Folgen, die das größte Interesse bei den Hörer:innen generierten, in dieser Key Learningsfolge 421 nochmals für Euch aufbereitet. Inhaltlich ging es um die Gestaltung von bedürfnisgerechten Benefits zur Stärkung der Mitarbeitendenbindung, um mentale Gesundheit durch Prävention, die Positionierung von HR im Unternehmen und um die nachhaltige Gestaltung von Teamevents. Alle meine Key Learnings und wichtigsten Erkenntnisse aus diesen Gesprächen hört ihr in dieser Folge. Viel Spaß beim Reinhören und beim Wissensaufbau!

How can reframing your approach to talent, technology, and learning future-proof your entire organization? In this episode, Nicole Jansen sits down with Steve Cadigan—renowned talent strategist, former LinkedIn VP of Talent, and author of Workquake—to unlock what it means to truly lead in an era where work is being reinvented at lightning speed. Drawing on experience guiding LinkedIn through explosive growth, building world-class cultures, and advising the likes of Google and Harvard, Steve shares a bold blueprint for navigating AI, fostering “career security,” and turning today's workplace challenges into tomorrow's breakthrough opportunities. Steve and Nicole challenge the status quo in how leaders approach AI, talent development, and organizational design. From leveraging AI to unleash human potential (not just cut costs), to building learning-centric cultures that attract and retain top talent—even in a world of short tenures and ever-evolving skills—this is essential listening for leaders ready to thrive in the future of work. Episode Timestamps 0:00 – Career Security vs. Job Security 1:40 – The Promise & Pitfalls of AI 4:10 – Asking Better AI Questions 9:24 – Discovering Hidden Talent 10:14 – Work Trends: Change & Upskilling 13:43 – AI Case Study: Prudential's Approach 16:07 – Rethinking Retention 21:13 – Learning Over Tenure 23:46 – Companies as Learning Hubs 31:14 – Growth Through New Challenges 34:09 – Embracing Experimentation 36:14 – Adaptability & Pandemic Lessons 41:13 – The Human Side of Tech 42:00 – Action Steps for Leaders 10 Key Takeaways Career Security Beats Job Security: The modern workforce values opportunities for growth over the false promise of long-term employment. Leaders that invest in employee learning build true loyalty and adaptability. AI is More Than Automation: Most companies only use AI to cut costs or replace jobs. Its real power lies in redefining work, solving new problems, and unlocking human creativity. Ask the Right Questions: “How can we use AI to rethink our work altogether?” opens far more potential than “How do we do this same process faster?” Hidden Talent Is Everywhere: Most organizations don't know the full extent of their people's skills. AI can help surface and map internal capabilities, opening up new pathways for growth and engagement. Experimentation Over Benchmarks: There are no established playbooks for this new era. Leading organizations experiment constantly—and learn quickly from the results. Retention is Out, “Returnship” is In: Rather than focusing on keeping people forever, forward-thinking companies build relationships that welcome alumni back and track who returns and why. Hire for Learning Agility: Technical skills expire fast; the ability to learn quickly is now the most sought-after trait in hiring and promotion. Break the Boxes: Job titles and prior roles excessively limit talent. When employees' true capabilities are surfaced, internal mobility and innovation soar. The Joy of Newness: Growth, engagement, and breakthrough innovation come from giving employees new challenges—even if they stretch comfort zones (and tenures are short). Reclaiming the Human Side of Tech: Leaders should use AI and digital tools to create more meaningful, joyful work experiences—not just greater efficiency. Ready to future-proof your organization? Dive in, get inspired, and take action. Episode Resources: https://leadersoftransformation.com/podcast/business/544-unlocking-human-potential-with-ai-steve-cadigan Check out our complete library of episodes and other leadership resources here: https://leadersoftransformation.com ________

In this episode of The WorkWell Podcast™, Jen Fisher speaks with Mita Mallick, leadership expert and author of "The Devil Emails at Midnight: What Good Leaders Can Learn from Bad Bosses." Mita shares powerful stories from her own experiences with toxic leadership and reveals how she learned to recognize—and address—her own bad boss behaviors.Episode Highlights:The origin story behind the provocative title and how a flooded childhood home led to discovering a "burn book" of bad bosses13 types of toxic bosses including "The Sheriff" who refused to learn her name and renamed her "Mohammed," and "Medusa" who ruled through fear and public humiliationThe three moments when bad boss behavior emerges: external marketplace stress, absorbing behaviors from your own bad boss, and personal life catastrophesWhy bad bosses aren't born, they're made and how grief, trauma, and unprocessed emotions show up in leadershipThe midnight email phenomenon and why normalizing around-the-clock work expectations is unsustainable and counterproductiveHow fear-based leadership drives short-term results but destroys long-term productivity through turnover, disengagement, and organizational damageThe shame and power dynamics that keep people trapped in toxic workplace relationshipsSelf-reflection strategies for recognizing your own bad boss behaviors including career journaling and asking for coaching (not feedback)The importance of vulnerability in leadership and creating psychological safety for teams to discuss grief, personal struggles, and workplace challengesQuotable Moments:"Names were given to us by someone who had big hopes and dreams for us. Let that sit in. That's who someone named you. And so think about the promise of what your life is to be. And someone can't respect you by saying your name correctly." - Mita Mallick"Your culture becomes defined by the worst behavior you tolerate." - Mita MallickResources:Book: Order "The Devil Emails at Midnight: What Good Leaders Can Learn from Bad Bosses" by Mita MallickAvailable at Amazon, Barnes & Noble, and local independent bookstores

In this episode of The WorkWell Podcast™, Jen Fisher speaks with Mita Mallick, leadership expert and author of "The Devil Emails at Midnight: What Good Leaders Can Learn from Bad Bosses." Mita shares powerful stories from her own experiences with toxic leadership and reveals how she learned to recognize—and address—her own bad boss behaviors.Episode Highlights:The origin story behind the provocative title and how a flooded childhood home led to discovering a "burn book" of bad bosses13 types of toxic bosses including "The Sheriff" who refused to learn her name and renamed her "Mohammed," and "Medusa" who ruled through fear and public humiliationThe three moments when bad boss behavior emerges: external marketplace stress, absorbing behaviors from your own bad boss, and personal life catastrophesWhy bad bosses aren't born, they're made and how grief, trauma, and unprocessed emotions show up in leadershipThe midnight email phenomenon and why normalizing around-the-clock work expectations is unsustainable and counterproductiveHow fear-based leadership drives short-term results but destroys long-term productivity through turnover, disengagement, and organizational damageThe shame and power dynamics that keep people trapped in toxic workplace relationshipsSelf-reflection strategies for recognizing your own bad boss behaviors including career journaling and asking for coaching (not feedback)The importance of vulnerability in leadership and creating psychological safety for teams to discuss grief, personal struggles, and workplace challengesQuotable Moments:"Names were given to us by someone who had big hopes and dreams for us. Let that sit in. That's who someone named you. And so think about the promise of what your life is to be. And someone can't respect you by saying your name correctly." - Mita Mallick"Your culture becomes defined by the worst behavior you tolerate." - Mita MallickResources:Book: Order "The Devil Emails at Midnight: What Good Leaders Can Learn from Bad Bosses" by Mita MallickAvailable at Amazon, Barnes & Noble, and local independent bookstores

Join Dave Molenda this week as he dives into practical strategies to boost employee engagement. From fostering professional growth and supporting educational development to creating a culture of recognition and inclusion, Dave shares actionable tips to help your team feel valued and connected. Whether you lead a team, manage one, or are part of one, this episode offers real-world advice to help you engage and empower the people you work with.

What does it mean to co-create a future that's not rooted in fear, but in connection, expansion, and conscious choice? In part two of our conversation with intuitive guide Cindy Aaker, we move beyond surface-level spirituality and dive deep into the energetic shifts reshaping our world—from AI and algorithmic decision-making to collective awakening, planetary upheaval, and yes, off-planet visitors too. :DWe also unpack Felicia's recent experience speaking at Startup Boston Week on the ethical dimensions of AI in hiring and performance, and explore how technology can either amplify fear or help us reconnect with each other, depending on how we choose to use it.This episode blends the practical and the metaphysical, the personal and the planetary. It's for anyone who feels like the world is in chaos and wants a reminder that something new is being born and we each have a part to play.Expect big feels, wild truths, and a surprising amount of hope!Listen to Part 1 of our conversation with Cindy hereChapters:(0:00:07) - Felicia and Rachel chatFelicia shares her experience at Startup Boston Week and thoughts on AI at work.(0:15:08) - Welcome Cindy! Navigating Fear in Aquarius AgeCindy reflects on societal changes, confronting hidden issues and navigating fear with higher guidance.(0:27:10) - Exploring Collective Fear and Shifting TimelinesCollective fear, cosmic phenomena, and timeline jumping are discussed in relation to current events and maintaining a positive energy level.(0:34:10) - Navigating Future Visions and Cosmic ShiftsThe Mandela Effect, timeline shifts, global inequality, astrological insights, heart-centered pursuits, and open-mindedness towards change.(0:50:22) - Embracing Positive Possibilities and EnergiesNegativity bias, mental framing, and positive thinking can transform our lives and lead to a fulfilling future.(0:55:25) - Overcoming Fear, System Breakdown, Cosmic ShiftResilience and awakening in the face of challenges, societal structures, generational impact, and preparing for transformative years ahead.(1:08:57) - Reclaiming Power Through Stillness and NatureReclaiming personal and collective power in a world dominated by the 1% and fear, through meditation and connecting with nature.(1:15:15) - The Power of Joy and VibrationPrioritizing joy leads to personal fulfillment, positive influence, and effortless progress in a harmonious world. Visit us at InclusionGeeks.com to stay up to date on all the ways you can make the workplace work for everyone! Check out Inclusion Geeks Academy and InclusionGeeks.com/podcast for the code to get a free mini course.

In this episode of Main Street Matters, Elaine Parker speaks with Dr. Chloe Carmichael about the significance of free speech, especially in the context of recent events and workplace dynamics. They discuss the challenges of navigating difficult conversations, the role of employers in managing speech, and the impact of victimhood on workplace culture. Dr. Carmichael emphasizes the importance of open dialogue for mental health and societal progress, offering strategies for fostering a culture of free expression in various settings. Pre-Order Dr. Chloe's NEW Book | https://www.drchloe.com/freespeech Learn more about Independent Women | https://www.independentwomen.com/See omnystudio.com/listener for privacy information.

Why do good employees walk away? You might think you know, but most exit interviews never uncover the real story. People rarely say, “I left because I felt stuck” or “I couldn't see a future here.” Yet, those are often the true reasons behind turnover. In this episode, Dr. Bray breaks down a powerful interview framework that goes beyond surface answers and gets to the heart of why employees quit. These aren't ordinary exit questions; they're conversation starters that uncover what employees were searching for, what pushed them away, and what might have convinced them to stay. You'll discover: The four “quests for progress” that drive almost every job change The exact questions that reveal whether someone left for alignment, control, growth, or just to get out  How to turn exit interviews into learning tools that reshape your culture Why stay interviews matter more than exit interviews and how to run them effectively If you're a leader, HR professional, or business owner, this episode gives you actionable insights and ready-to-use tools for reducing turnover. Understanding why people leave is the first step in creating a workplace where they want to stay. You don't want to miss this episode! For more information on this topic, read the HBR article spotlight on "Why did They Leave? An Interview Guide," in the November-December 2024 Issue for exact questions to use in your next exit interview. QUOTES BY DR. BRAY "People rarely say, 'I left because I felt stuck' or 'I couldn't see a future here.' Yet, those are often the true reasons behind turnover." "Turn exit interviews into learning tools that reshape your culture." "Whether someone left for alignment, control, growth, or just to get out — the right questions will reveal it."

Welcome to another insightful episode of Build a Better Agency! This week, host Drew McLellan turns the focus inward—with a practical conversation that every agency leader needs to hear. Joined by long-time AMI partner and Strategic Talent Management co-owner Sue MacArthur, Drew unpacks one of the most nuanced and important topics in the business: how to elevate your team, enhance retention, and lead with intention by mastering the art of the “stay interview.” Sue shares her extensive experience helping agencies solve their most pressing people challenges, from leadership development to hiring, performance management, and succession planning. Together, Drew and Sue dig into the realities of leading in a post-Covid landscape, emphasizing that being a good manager or leader doesn't happen by accident—it requires thoughtful systems, ongoing engagement, and real, authentic conversations with your team. The heart of this episode centers on the stay interview: what it is, why it matters, and how it can radically transform your agency's culture and retention. Sue offers actionable advice on how to incorporate stay interview questions into regular one-on-ones, how to create safe space for candid feedback, and how to foster a two-way dialogue where employees feel empowered to ask leadership tough questions as well. Drew and Sue also explore best practices for rolling out this process in your agency, including tips for building trust, handling difficult feedback, and turning employee insights into real, meaningful change.   Don't miss this episode if you're ready to build deeper trust with your team, prevent regrettable departures, and unlock the potential sitting right within your agency walls. Drew even leaves you with a clear action plan and resources, so you can start integrating these conversations right away and position your agency—and your people—for long-term success.   A big thank you to our podcast's presenting sponsor, White Label IQ. They're an amazing resource for agencies who want to outsource their design, dev, or PPC work at wholesale prices. Check out their special offer (10 free hours!) for podcast listeners here. What You Will Learn in This Episode: The value of stay interviews for employee retention and engagement   Why performance management should be a continuous, intentional process How to create safe spaces for candid employee feedback Strategies for helping employees shape their career paths within small agencies The importance of modeling open communication and vulnerability as a leader Turning employee feedback into actionable change and team-wide improvement Balancing listening with encouraging solution-oriented problem solving

How can leaders create workplaces where people actually want to stay? In this episode of Behind The Numbers With Dave Bookbinder, I talk with Dr. Alise Cortez—Chief Ignition Officer at Gusto Now, author, and host of the Working on Purpose podcast—about building purpose-driven cultures that attract and retain top talent. We discuss why leadership feels harder today, the damage caused by outdated practices like presenteeism, and the importance of hybrid and flexible work models. Dr. Cortez also shares actionable strategies for: Embedding purpose and values into daily work Leading the “whole person” to boost engagement Restoring trust and psychological safety Driving retention through meaningful culture and small manager behaviors If you're a business leader, manager, or advisor looking to improve employee engagement and retention, this conversation delivers practical tools you can apply immediately.   About Our Guest: Dr. Alise Cortez is the Chief Ignition Officer at Gusto, Now!, a human and organizational transformation consultancy specializing in unleashing business results by igniting and growing high-performance teams passionate about delivering on the organizational mission. The resulting rewards? Higher engagement, performance, innovation, retention, customer delight, and thus profitability. Dr. Alise is also an organizational psychologist and logotherapist,inspirational speaker, researcher, author, and host of the Working on Purpose podcast, and she is bent on awakening people and organizations to their passion and purpose and inspiring them to make a contribution worthy of their one, precious life. She is the author of:  Purpose Ignited: How Inspiring Leaders Unleash Passion and Elevate Cause (2020)  Passionately Striving in “Why”: An Anthology of Women Who Persevere Mightily to Live Their Purpose (2021)  The Great Revitalization: How Activating Meaning and Purpose Can Radically Enliven Your Business (2023)  Coloring Life: How Loss Invites Us to Live More Vibrant Lives (2023)  The Power of Soulful Healing: Turning Wounds into Wisdom (co-author Arthur Ciaramicoli, 2025) Having developed her expertise within the human capital / organizational excellence industry over the last 25 years, she is focused on “raising the game” of organizations and individuals to live and work with “gusto,” step into their purpose to realize their potential, and make the impact they crave that betters the world. About the Host: Dave Bookbinder is known as an expert in business valuation and he is the person that business owners and entrepreneurs reach out to when they need to know what their most important assets are worth. Known as a collaborative adviser, Dave has served thousands of client companies of all sizes and industries.  Dave is the author of two #1 best-selling books about the impact of human capital (PEOPLE!) on the valuation of a business enterprise called The NEW ROI: Return On Individuals & The NEW ROI: Going Behind The Numbers.  He's on a mission to change the conversation about how the accounting world recognizes the value of people's contributions to a business enterprise, and to quantify what every CEO on the planet claims: “Our people are this company's most valuable asset.” Dave's book, A Valuation Toolbox for Business Owners and Their Advisors: Things Every Business Owner Should Know, was recognized as a top new release in Business and Valuation and is designed to provide practical insights and tools to help understand what really drives business value, how to prepare for an exit, and just make better decisions. He's also the host of the highly rated Behind The Numbers With Dave Bookbinder business podcast which is enjoyed in more than 100 countries.  

In this episode of Dealer Talk with Jen Suzuki, I've got Ryan Rohrman, CEO of Rohrman Automotive, to explore the intersection of legacy, leadership, and innovation in the automotive industry. Ryan shares how he honors the 60+ year foundation laid by his grandfather while steering a multi-dealership organization toward growth and relevance. From creating memorable customer and employee experiences to embracing AI and technology without losing the human touch, Ryan discusses the principles that guide his team, including transparency, innovation, personal connection, and servant-mindedness. He also dives into the importance of change management, training, and gamification to keep employees engaged, reduce turnover, and foster a culture that's ready to adapt to new challenges. Listeners will gain insights into: Balancing legacy and modern leadership in family-owned dealerships Building a culture of human-first customer experience (CX) Integrating AI and automation while maintaining genuine human connections Training, gamification, and strategies for reducing turnover Preparing your team to embrace change and innovation Whether you're a dealership leader, automotive professional, or someone interested in effective leadership and customer experience, this conversation with Ryan Rohrman offers actionable strategies to drive relationships and deliver awesome experiences—every single time. Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com | Jen Suzuki, President and Founder of eDealer Solutions, Inc. | Dealership Education | www.edealersolutions.com | Meet me!bit.ly/3J7011t  | Dealer Talk with Jen Suzuki

This leadership wake up call will help you create your workplace of the future - where people want to be, not where they have to be. Labor Day isn't just a long weekend. It's an annual celebration of American workers. In this episode of the Customer Service Academy, I take a closer look at the history of Labor Day and the lessons it still holds for leaders today. From the 10,000 workers who marched in the very first Labor Day parade in 1882 to the diverse workforce powering today's experience economy, this holiday reminds us to honor the people behind the progress. I'll unpack five leadership lessons that resonate across generations: Why respect must always be the foundation. How recognition fuels engagement and retention. The importance of investing in growth, development, and safety. "Why" communication - and sharing the “why” behind the work to build trust. Backed by fresh stats and practical examples, this episode challenges leaders to go beyond a single holiday and live the principles of Labor Day every day. If you want to lead with purpose, elevate your team, and deliver better experiences for customers, this episode is your blueprint. Subscribe, drop 5 stars, and share this episode to help more leaders bring passion and purpose to their organizations.   Links & Resources:

Summary   In this episode of the Customer Service Revolution podcast, Denise Thompson interviews Dave Murray, VP of consulting for the DiJulius Group. They discuss the critical connection between employee experience and customer experience, the challenges of accidental management, and the importance of a strong recruiting and onboarding process. Dave shares insights from his book, 'The Employee Experience Revolution,' emphasizing the need for organizations to focus on internal culture to drive external success. The conversation also touches on the evolving expectations of employees, particularly regarding work-life balance, and previews upcoming workshops aimed at improving recruitment and onboarding practices.   Takeaways Employee experience directly impacts customer experience. 82% of managers are accidental managers, lacking training. Transforming internal culture can lead to better customer service. Companies must focus on consistent management practices. Recruiting processes should reflect company culture and values. Onboarding is a critical opportunity for engagement. Work-life balance is increasingly important for employees. Organizations need to proactively manage their culture. Effective training for managers is essential for retention. Creating a memorable experience starts from the first contact. Sound Bites "82% of managers are accidental managers." "Two minutes to 12 seconds is a big difference." "We want to be selective in our hiring." Chapters 00:00Introduction to Customer Experience and Employee Engagement 01:58The Need for Employee Experience Revolution 05:01Transforming Customer Experience through Employee Engagement 09:36Attracting and Retaining Top Talent 13:58The Importance of a Positive Recruiting Experience 17:39Creating Growth Opportunities for Employees 22:26The Importance of Structured Training 24:17Creating a Memorable Recruiting Experience 27:06Attracting Candidates: Company Culture and Reputation 31:04Work-Life Balance and Generational Expectations 34:18Enhancing the Onboarding Process 37:35Applying Recruitment Strategies to Educational Institutions   Links Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books:  https://thedijuliusgroup.com/shop/ Zappos call:  https://thedijuliusgroup.com/is-zappos-really-that-good-at-customer-service-manager-fired-for-responses-to-online-reviewers/ Blogs on Above and Beyond Culture: https://thedijuliusgroup.com/category/above-beyond-culture/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

Why do so many accounting firms struggle to bridge the gap between their stated values and actual workplace culture? In this episode, Blake Oliver sits down with Erin Daiber, founder of Well Balanced Accountants, to explore how firms can move beyond culture theory to real operational change. You'll discover why "we've always done it this way" thinking kills retention, learn specific strategies for showing appreciation without micromanaging, and understand how being too busy prevents the culture improvements you need most. Erin shares her framework for defining your current culture honestly, creating accountability structures that stick, and making small changes that build significant cultural shifts over time.Chapters(01:06) - Erin's Journey into Accounting (09:06) - Transition to Coaching (28:52) - Operationalizing Culture Change (30:55) - Defining Firm Values and Goals (33:12) - Balancing Client Service and Employee Well-being (35:10) - Aligning Personal and Professional Goals (38:09) - Overcoming Scarcity Mindset (46:12) - Showing Appreciation and Respect (53:21) - Strategies for Reducing Micromanagement (55:53) - Implementing and Sustaining Culture Change (57:46) - Conclusion and Contact Information Sign up to get free CPE for listening to this podcasthttps://earmarkcpe.comhttps://earmark.app/Download the Earmark CPE App Apple: https://apps.apple.com/us/app/earmark-cpe/id1562599728Android: https://play.google.com/store/apps/details?id=com.earmarkcpe.appConnect with Our Guest, Erin DaiberLinkedIn: https://www.linkedin.com/in/cpacoacherin/Learn more about Well Balanced AccountantsWebsite: https://www.wellbalancedaccountants.com/Connect with Blake Oliver, CPALinkedIn: https://www.linkedin.com/in/blaketoliverTwitter: https://twitter.com/blaketoliver/

Losing your best people is more than frustrating—it's expensive. In this episode, high-performance coach Lisa Goldenthal breaks down how leaders can stop the turnover spiral and build a culture that keeps top talent. She digs into four game-changing questions every leader needs to answer: 1️⃣ What's the real cause of high employee turnover? 2️⃣ What actually works to keep top talent? 3️⃣ What should leaders stop doing that kills retention? 4️⃣ How can leaders measure if they have a “loyalty leak”? If you're tired of throwing money at perks and bonuses that don't move the needle, this conversation is for you. Lisa shares her proven R.I.S.E.S. framework—practical, no-fluff strategies to recognize, inspire, support, engage, and steer your team without breaking the budget. Tune in and learn how to fix retention at the root, keep your rockstars, and build a culture that scales with you.

Is your workplace culture helping your team thrive—or getting in the way? Join Dave Molenda and Dr. Rob Lion as they explore the power of workplace culture and how to intentionally shape it. Discover why culture matters and how leadership plays a critical role in steering it.

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff is joined by Dory Carlin, co-owner of a two-bay independent shop in Western Pennsylvania. Dory shares his unconventional journey into automotive repair, reflecting on lessons learned from both good and bad management throughout his career at dealerships. They discuss the challenges of growing a small shop, emphasizing the importance of valuing diagnostic expertise and standing firm on pricing, and touch on the evolving roles and support needed for young technicians entering the trade. 00:00 Jeff can't take the heat!06:20 Valuing the Auto Industry Fairly13:02 Reflections on Childhood Acquaintances19:32 Dealership Dynamics and Challenges25:55 Customer Choice in Service Quality27:16 Shop Owners' Part Choices Critique34:11 Luxury Brands Use Flat Rate42:18 "CSI: The Imaginary Priority"44:43 Success Depends on Team Dynamics51:07 Collaborative Learning Boosts Business58:00 Customer Satisfaction: Word-of-Mouth Impact01:00:35 Public Transit: A Modern Solution01:05:34 Closer Job for Family Time01:12:04 "My Ex-Girlfriend, My Wife"01:17:51 Industry Dynamics and Control Shift01:25:31 "Vehicle Repair Access Concerns"01:27:27 Tesla: Pioneering Car Subscription Features01:33:51 Hiring Biases Against Young Workers01:39:14 Car Troubleshooting Conversation01:45:27 "Navigating Automotive Service Rates"01:50:18 Car Sales: Prioritize Quality and Integrity01:57:35 Understanding Trauma in Different Professions Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

In this episode of Dental Drill Bits, Dana Salisbury and Sandy Pardue discuss the challenges of hiring and retaining new employees in dental practices. They explore the reasons behind high turnover rates, the importance of effective onboarding, and creating a welcoming workplace culture. The conversation emphasizes the need for structured training plans and the impact of workplace bullying on employee retention. The hosts also highlight the financial costs associated with poor hiring practices and the significance of enhancing the candidate experience. Key Takeaways Stop blaming the applicant and look at your own processes Onboarding is crucial for employee retention A welcoming culture can significantly impact new hires The cost of hiring mistakes can be substantial Workplace bullying can drive new employees away Structured training plans are essential for new hires Communication during the hiring process is key Involve existing staff in the hiring process Always welcome potential candidates regardless of openings Evaluate your practices to improve employee satisfaction   Event Spotlight: Front Desk Pro – Las Vegas, NV – November 7 Join Sandy in Las Vegas for Front Desk Pro, a high energy, high impact training event designed to level up your front desk systems and skills. Special Listener Discount: Save $100 with code Secret Sauce (two words, both capitalized). Beautiful CAD CAM facility, just off the Strip with nearby affordable hotels. Episode Sponsors A big thank you to our show sponsors for helping bring Dental Drill Bits to you each week: Plan Forward – The membership plan experts helping practices boost revenue and patient loyalty. https://www.planforward.io/ Mango Voice – The smart, all in one business phone system designed for dental practices. https://mangovoice.com/ Identity Dental Marketing – Stand out, get noticed, and attract your ideal patients with custom marketing strategies. https://identitydental.com/

In this episode of Remodelers On The Rise, Kyle Hunt is joined by Bryan Williams of Squirrel Solutions to talk all things onboarding. From prepping before day one to setting clear expectations and leveraging self-learning tools, Bryan walks through a simple, practical nine-step onboarding framework remodelers can apply right away. You'll also hear why great onboarding isn't just about forms and checklists—it's about culture, connection, and setting your new hires (and your business) up to thrive. If you're about to hire or want to improve how you bring new team members into your remodeling business, this conversation is packed with actionable ideas and tools. Looking to strengthen your onboarding process? Squirrel Solutions is offering a free Onboarding Starter Guide designed to help remodelers create a smooth, professional, and engaging first-week experience for new team members. Inside, you'll find practical tips and checklists to set clear expectations, build confidence, and set employees up for long-term success. Download your free guide here! ----- Today's episode is sponsored by Builder Funnel! Click here to learn more about how Builder Funnel helps remodelers and home builders grow through strategic digital marketing. ----- Explore the vast array of tools, training courses, a podcast, and a supportive community of over 2,000 remodelers. Visit Remodelersontherise.com today and take your remodeling business to new heights! ----- Takeaways Onboarding is an underappreciated skill in remodeling businesses. Proper onboarding can significantly improve employee retention. Pre-onboarding communication helps ease new hires' anxiety. Budgeting for onboarding is crucial for effective training. Defining core expectations involves the entire team, not just one person. Leveraging self-learning tools can save time and resources. Regularly reviewing job descriptions ensures they remain relevant. Setting clear goals for new hires fosters a productive culture. Collecting feedback on the onboarding process is essential for improvement. A strong conclusion to onboarding can leave a lasting positive impression. ----- Chapters 00:00 Introduction and Guest Introduction 03:30 The Importance of Onboarding 09:44 Pre-Onboarding Strategies 14:43 Budgeting for Onboarding 17:47 Defining Core Expectations 20:11 Leveraging Self-Learning Tools 26:05 Reviewing Job Descriptions 32:36 Setting Goals and Collecting Feedback 37:02 Conclusion and Final Thoughts

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Achieving Success with Olivia Atkin Episode 147 "Achieve Retention By Revamping Recruitment: The Blue Collar Edge with Ryan Englin"Olivia talks personal and professional achievements with Ryan Englin. Ryan is the Founder and CEO of Core Matters and a passionate advocate for small to medium-sized businesses in blue-collar industries. Inspired by his father's tireless work as an owner/operator during his childhood, Ryan has dedicated his career to empowering business leaders. With over a decade of experience in corporate America and as the driving force behind Core Matters, he helps companies build outstanding productivity by focusing on hiring and retaining the right people. Through engaging speaking engagements, workshops, and webinars, Ryan shares his unique insights on process development and positions recruitment as a powerful marketing strategy. His dynamic approach not only revolutionizes business practices but also leaves audiences energized, motivated, and ready to tackle the challenges of today and tomorrow.Join Olivia every Tuesday as she brings on top notch guests to talk about how they are Achieving Success! Career Development Book and More at Achieving-success.comStay Connected With Us:Linkedin: https://www.linkedin.com/company/achieving-success-llcInstagram: @_achievingsuccessTwitter: @_achievesuccessFacebook: @Achieving SuccessYou can find Ryan Englin:LinkedIn: ryanenglinYouTube: Core MattersWebsite: corematters.comEmail: ryan@corematters.comBecome a supporter of this podcast: https://www.spreaker.com/podcast/achieving-success-with-olivia-atkin--5743662/support.

This week on Dealer Talk with Jen Suzuki, I'm joined by automotive veteran Greg Iverson—a BDC and marketing leader who has worked with some of the nation's top-performing dealerships, including the legendary Norm Reeves Honda and Car Pros Kia. Greg brings 20+ years of experience in internet sales, BDC leadership, and sales training, including time learning under industry icon Tom Stuker. In this conversation, we dive into what separates the frontline reps who struggle from the ones who consistently crush their goals. We cover: How to build and work a sales plan that actually drives results. The role of attitude, consistency, and intention in becoming a top performer. Why hiring right and nurturing team success fuels retention. The overlooked power of call coaching, TO processes, and phone guides. How nationally ranked stores create environments of training, accountability, and fun that keep their teams sharp. Greg shares real-deal strategies for BDC agents, internet managers, and sales leaders to level up and keep their stores competitive in today's market. Whether you're leading a team or working the phones, you'll walk away with actionable tactics to sharpen your edge and drive performance. Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com | Jen Suzuki, President and Founder of eDealer Solutions, Inc. | Dealership Education | www.edealersolutions.com | Meet me!bit.ly/3J7011t  | Dealer Talk with Jen Suzuki  https://apple.co/38lmHM1  https://spoti.fi/3uQ2nd1 | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx Check out our sponsors! LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #803 Autosled.com is the next-generation automotive transportation logistics platform and marketplace.  CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing.

Employee retention refers to an organization's ability to keep its employees and reduce turnover over a specific period. It involves strategies and practices aimed at creating a positive work environment, offering competitive compensation and benefits, supporting professional growth, and fostering employee engagement and satisfaction.       Beyond the Great Resignation: What Actually Makes People Stay by Marisol Solarte-Erlacher   Skillfully Coaching with Cy Wakeman and Alex Dorr   “You don't build a business - you build people – and then people build the business.” Zig Ziglar   Music-"Homesick" Copyright 2018. Written by Shireen Amini. Produced by Shireen Amini and Mike Davidson of Plaid Dog Recording (Boston, MA).

BONUS: Rob Gallaher Reveals The Management Revolution Transforming Company Culture and Employee Engagement In this BONUS episode, we dive deep into the transformative power of profit sharing with Rob Gallaher, CEO of Gallaher Co. Rob shares his journey from an overworked entrepreneur sacrificing family time to building a thriving business model that aligns employee success with company growth. Through practical insights and hard-learned lessons, we explore how monthly profit sharing can revolutionize workplace dynamics and create genuine shared success. The Genesis of a Profit Sharing Revolution "I was an entrepreneur, working long hours and sacrificing family time. I realized my situation in life was not so good anymore, and even my health was suffering." Rob Gallaher's journey to profit sharing began with a personal crisis. As a successful entrepreneur, he found himself trapped in the classic founder's dilemma - working endless hours while his health and family relationships suffered. This realization prompted him to seek alternative business models from other successful owners. His discovery of profit sharing wasn't immediate magic, but rather a methodical approach to solving the fundamental disconnect between business success and employee engagement. Since implementing it in 2015, Rob has refined his approach through real-world application, leading him to document his learnings in his book after others began noticing the remarkable success of his companies. Defining True Profit Sharing "Take the company's financial success and share it with individuals that make it happen. The main thing: it must be monthly." Rob's definition of profit sharing goes beyond traditional annual bonuses or stock options. His approach centers on taking actual company profits and distributing them to the people who directly contribute to generating those profits. The cornerstone of his system is monthly distribution, recognizing that people manage their personal finances on a monthly basis, not quarterly or annually. This frequency ensures that profit sharing becomes integrated into employees' monthly budgets and thinking patterns, creating immediate behavioral impact rather than distant, abstract benefits. The Power of Immediate Impact "No one manages quarterly their personal life. The profit sharing needs to adapt to that monthly reality. If we don't affect people's monthly budget we don't affect how they think." The monthly frequency of Rob's profit sharing system creates tangible, immediate impact on employees' financial lives. Unlike equity or long-term bonuses that feel distant and uncertain, monthly profit sharing becomes part of employees' regular financial planning. This immediacy changes how people approach their work, leading them to ask "what can I do to get it" and investing more personally in company success. Rob emphasizes making the amounts substantial - recommending four-digit numbers that genuinely affect people's monthly reality rather than token gestures that get lost in regular paychecks. Rethinking Performance Management "I don't like the word 'review'. I prefer the word 'reflection', we do it every 6 months. I wanted to change the tone and what was happening in those meetings." Traditional performance reviews create antagonistic dynamics where employees feel anxious and stressed, often leading to negotiations that feel like battles. Rob has completely reimagined this process by separating profit sharing from performance evaluations and changing the language from "reviews" to "reflections." This shift eliminates the transactional nature of traditional reviews where employees feel they must fight for raises and promotions. Instead, profit sharing operates independently of individual performance metrics, creating a more collaborative and less stressful environment for genuine performance discussions. Strategic Implementation Framework "You need a business that makes a profit, you need to have accurate accounting, and you need to be a leader - you need to have the respect and trust of your leadership." Rob outlines three fundamental prerequisites for successful profit sharing implementation. First, the business must be genuinely profitable - you cannot share what doesn't exist. Second, accurate accounting systems are essential to track and calculate profits transparently. Third, leadership credibility is crucial because profit sharing requires employees to trust that leaders will follow through on commitments. Rob recommends starting with a flat rate and minimum amount, such as $1,000, and focusing on decision-makers who directly affect company profitability rather than attempting to include every employee from the start. Targeting Decision Makers "Who are the people who make decisions that affect the profit of your business? Share the profit with the decision makers that affect profit." Rather than implementing company-wide profit sharing immediately, Rob advocates for a targeted approach focusing on employees who make decisions directly impacting profitability. This strategic selection ensures that profit sharing reaches the people whose daily choices most influence company success. By identifying and rewarding these key decision-makers first, companies can create a focused impact that generates measurable results before expanding the program to additional team members. Getting Started: First Steps for Implementation "Figure out your average profit." For companies interested in profit sharing but unsure where to begin, Rob recommends starting with fundamental financial analysis. Understanding average monthly profits provides the baseline for determining sustainable sharing amounts. This analysis helps leaders set realistic expectations and design a program that won't compromise business stability while still providing meaningful benefits to employees. The key is ensuring that profit sharing enhances rather than threatens the company's financial foundation. About Rob Gallaher Rob Gallaher, CEO of Gallaher Co., leads five companies across industries. Since founding his construction firm in 2010, he's championed profit sharing as a catalyst for growth. His book, Profit Sharing: The Power of Shared Success, and upcoming course reflect his passion for aligning employee and company success. You can also learn more about Rob's Profit Sharing strategy with his online course at Profitx.co. You can link with Rob Gallaher on LinkedIn, and connect with Rob Gallaher on facebook.

Bob Moesta is a renowned innovator and the co-creator of the Jobs to Be Done (JTBD) framework. As President of The ReWired Group and Research Fellow at the Christensen Institute, Bob has helped launch over 3,500 products. His latest book, Job Moves, offers a step-by-step roadmap for making meaningful career progress. With teaching experience at Harvard, MIT, and Kellogg School of Management, Bob equips leaders and sales professionals with the tools to understand human behavior, align roles with motivation, and foster authentic workplace success.SHOW SUMMARYIn this episode of Selling from the Heart, Larry Levine and Darrell Amy are joined by Bob Moesta, bestselling author and co-creator of the Jobs to Be Done Framework. Bob unpacks the concepts in his new book Job Moves, discussing why people really make career changes and how sales professionals can use these insights to connect more deeply with customers and team members. From aligning jobs with individual energy drivers to redefining job descriptions, Bob shares actionable wisdom for building trust, enhancing retention, and making authentic progress. KEY TAKEAWAYSSelling is about helping people make progress, not just pushing a product.People hire products to do a job—understanding the “why” behind decisions is key.Money isn't the biggest motivator—respect, fulfillment, and alignment matter more.Employees know early if a job fits; leaders must notice and act accordingly.Negotiating the scope of work, not just pay, leads to greater satisfaction.Job satisfaction increases when roles match a person's energy—not just skill set.}Hiring for strengths, not idealized roles, builds healthier teams.HIGHLIGHT QUOTESMoney is not the motivator—it's respect, fulfillment, and making progress.There are people out there who love to do the stuff that you suck at.Don't settle. Look inward. Find what you're great at and passionate about.If you just change that ratio to 50/50, you don't even think you're working.

“There's nothing more important if you're looking to grow and scale than making sure you get the right people.” Jen Hahn   In this episode of The People Dividend, host Mike Horne sits down with Jen Hahn, founder and CEO of J Recruiting Services, to explore what it takes to create meaningful connections between talent and opportunity.   Jen shares her expertise on strategic hiring practices, the power of generalist experience, and the evolving landscape of talent acquisition. The discussion highlights how companies can scale effectively by improving their recruitment strategy, investing in workplace culture, and putting employee retention at the center of their growth plan. With actionable insights on proactive hiring, streamlined recruitment processes, and leadership's impact on retention, this episode is essential listening for business leaders, HR professionals, and founders looking to grow the right way. Key Points: Strategic scaling starts with proactive hiring that anticipates future needs, not just current roles. Streamlining the recruitment process boosts hiring efficiency and improves candidate experience. Employee retention is directly shaped by leadership quality, culture, and how people are treated. Links:  Learn more about Mike Horne on Linkedin Email Mike at mike@mike-horne.com Learn More About Executive and Organization Development with Mike Horne Twitter: https://twitter.com/mikehorneauthor  Instagram: https://www.instagram.com/mikehorneauthor/,  LinkedIn Mike's Newsletter: https://www.linkedin.com/newsletters/6867258581922799617/,  Schedule a Discovery Call with Mike: https://calendly.com/mikehorne/15-minute-discovery-call-with-mike     Learn More about Jenn Hahn https://www.linkedin.com/in/jenn-hahn-5698b66a/ https://www.linkedin.com/company/jrecruitingservices https://www.facebook.com/JRecruitingServices https://jrecruitingservices.com/

What do vet clinics know about team building that dance studios don't?  In this eye-opening solo episode, Olivia Mode-Cater pulls surprising (and heartwarming) lessons from the veterinary world to help studio owners build stronger, more loyal teams.   Spoiler: it's not just about pay or perks.  It's about purpose, training, and culture.  You'll learn:  Why hiring for values (not just skills) leads to long-term team retention  How to create a 30/60/90 onboarding plan that actually prevents burnout  What cross-training really looks like (and why it builds trust and freedom)  The small, everyday rituals that turn your studio into a place people want to stay  If you've ever felt like your team is one unexpected job offer away from walking out, this episode will give you tangible tools to shift from turnover to loyalty.   Because just like in the vet world, your studio should be a place where people come for more than just a paycheck.  Join our growing community of people just like you inside our free Facebook group. Click here to join!

When communicating with their employees, most firms have no idea who they're talking to.Good communication is about knowing your audience. But if your organization is only focused on knowing your customers, James Root says you're forgetting a whole other cohort: your employees.Root is a senior partner at Bain & Company, Chair of Bain Futures, and author of The Archetype Effect, in which he reveals a simple but overlooked truth: people want different things from their jobs. Despite this, most companies' approach to employee motivation and reward is one-size-fits-all. “Every aspect of the standard organization model is built around this idea of the average worker,” he says. The problem? No average worker exists. “What people want from work is highly varied,” he says, and while many organizations spend millions to learn what drives their customers, “The mystery is why haven't we applied that same thinking to our workers?"In this episode of Think Fast, Talk Smart, Root and host Matt Abrahams explore how firms can transform organizational success by understanding their internal audience. Whether you're trying to attract new talent or encourage better performance from the team you already have, Root's research shows why it's about knowing your audience — recognizing that different people are motivated by fundamentally different things at work.Episode Reference Links:James RootJames' Book: The Archetype EffectThe Archetype QuizEp.176 From Stereotypes to Synergy: Communicating Across GenerationsEp.104 How to Change: Building Better Habits and Behaviors (And Getting Out of Your Own Way) Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:21) - The Evolving Nature of Work (05:21) - Leading Multigenerational Teams (08:50) - The Six Archetypes Explained (13:55) - The Archetypes Evolution (19:33) - The Final Three Question (22:51) - Conclusion  ********This Episode is brought to you by Strawberry.me. Get $50 off coaching today at Strawberry.me/smartBecome a Faster Smarter Supporter by joining TFTS Premium.    

“Culture matters because people matter." —Jay Doran   Is your company culture silently working against you? You can have the best strategy, a killer product, and all the right hires—but if your culture is off, everything feels harder than it should be. You can't fake a healthy work environment, and deep down, your team knows when things feel transactional, unsafe, or hollow. If you've ever wondered why great people leave or why momentum stalls even when the numbers look good, this episode will hit home. Jay Doran is a culture consultant, speaker, and founder of Culture Matters. He's spent over a decade studying the invisible forces that shape how people show up, lead, and build inside organizations. From interviewing thought leaders to coaching companies on their “cultural DNA,” Jay brings a sharp lens and real-world insight into what it actually takes to create an environment where people thrive—and why most leaders get it wrong. Ready to find out what your business feels like from the inside out? Hit play for a raw, eye-opening convo on hiring misfires, founder blind spots, team trust issues, leadership energy, and why "culture" is way more than values on a wall.   Be Inspired! with Daniel:  Website (Makings of a Millionaire Mindset) Website (Daniel Gomez Global) Facebook Facebook Group X Instagram LinkedIn Pinterest YouTube Episode Highlights: 02:58 From Anxiety to Action 07:27 The Importance of Writing Down Goals 12:52 The Role of Culture in Business  17:22 Culture Starts from the Top 22:06 The Impact of Adversity on Leadership 33:03 The Role of Purpose in Business  40:19 The Role of Exposure in Growth 45:19 Life is About Experiencing It  

This is a rebroadcast. The episode originally aired in March 2021. Clint Pulver is an Emmy Award-winning, motivational keynote speaker, author, musician, and workforce expert. The president and founder of The Center for Employee Retention, Clint has transformed how corporations create lasting loyalty through his work and research as “The Undercover Millennial”. His book I Love It Here shares how extraordinary leaders create companies their people never want to leave, and in this interview he helps translate some of that wisdom into local leadership in the Church. Clint is currently serving as a bishop. Links I Love It Here: How Great Leaders Create Organizations Their People Never Want to Leave clintpulver.com Instagram @clintpulver Share your thoughts in the Leading Saints community Transcript coming soon Get 14-day access to the Core Leader Library Highlights 4:40 Writing a book with lots of research was a difficult project 7:35 Culture changes in different wards come down to leadership 9:00 Engagement is low due to the pandemic but we can change some things even now 10:20 "Let me know when it gets to the part about me": getting to the people in the gospel is what builds a stronger culture 13:25 Give them a reason to connect with you; make the little efforts to connect with people 15:30 "Who said the guy wanted a fish?" Ask people what they want; do more listening than talking 17:30 Traditional leadership vs. mentorship and personal connection 19:30 Four types of leaders The leader who is removed The buddy The controller The mentor 24:15 Do you have the right people in the right places? 27:25 When inviting someone to a calling, make an invitation, talk about the expectations, and look for some buy-in 31:10 Status interviews and the power of meeting regularly Not a performance review Three questions: What can we do to keep you more engaged? What's getting in the way of your success? What can I do to help you get there? 35:15 Start with a check-in and vocal praise 37:00 Repeat back so they know they were heard and understood Follow up on what you said you would do Create a growth development plan with them Invoke the help of other people and make it simpler for you 40:00 Core values and a vision: keep it simple and memorable 42:30 Reflective questions Be open to feedback The to-don't list 47:35 Story of the business leader who was open and vulnerable, leading to a sense of ownership for her employees 51:00 Look for inspiration through association and connection with other people 53:00 What do you offer that Google can't? 54:20 "I love who I am when I'm here" The award-winning Leading Saints Podcast is one of the top independent Latter-day Saints podcasts as part of nonprofit Leading Saints' mission to help Latter-day Saints be better prepared to lead. Learn more and listen to any of the past episodes for free at LeadingSaints.org. Past guests include Emily Belle Freeman, David Butler, Hank Smith, John Bytheway, Reyna and Elena Aburto, Liz Wiseman, Stephen M. R. Covey, Elder Alvin F. Meredith III, Julie Beck, Brad Wilcox, Jody Moore, Tony Overbay, John H. Groberg, Elaine Dalton, Tad R. Callister, Lynn G. Robbins, J. Devn Cornish, Bonnie Oscarson, Dennis B. Neuenschwander, Kirby Heyborne, Taysom Hill, Coaches Jennifer Rockwood and Brandon Doman, Anthony Sweat, John Hilton III, Barbara Morgan Gardner, Blair Hodges, Whitney Johnson, Ryan Gottfredson, Greg McKeown, Ganel-Lyn Condie, Michael Goodman, Wendy Ulrich, Richard Ostler, and many more in over 800 episodes. Discover podcasts, articles, virtual conferences, and live events related to callings such as the bishopric, Relief Society, elders quorum, Primary, youth leadership, stake leadership, ward mission, ward council, young adults, ministering, and teaching.

What if the missing link to scaling your business isn't strategy or hustle—but buy-in?In today's episode, I sat down with Dave Garrison—Harvard MBA, former CEO, leadership strategist, and author of The Buy-In Advantage. Together, we unpack the real reason so many businesses struggle to scale: a lack of authentic team engagement and aligned leadership. From culture-building to communication, this episode is a masterclass in how to create a team that moves fast, works well, and stays committed—because they believe in the mission as much as you do.Whether you're a team of one or one hundred, these insights will reframe how you lead.What You'll Learn in This Episode:Why buy-in is more than just agreement—it's heart, gut, and brain alignmentThe hidden costs of poor team culture (and how it's secretly draining your business)Why most delegation fails—and how to fix itHow to ask better questions to unlock your team's geniusThe 7 ingredients of a sustainable, values-driven cultureHow to build trust, accountability, and performance—without micromanaging Key Takeaways:✔️Buy-in starts with you: Authentic leadership means modeling the culture you want to see.✔️Three is greater than seven: Too many priorities means no priorities. Focus is freedom.✔️Meetings should energize, not drain: Start with expectations, end with feedback, make space for participation.✔️Delegation requires clarity: Define the desired outcome, success criteria, and escalation agreements up front.✔️Culture already exists—you're either shaping it or letting it shape you.✔️Curiosity beats control: Great leaders ask questions. Let your team show you how they think. Timestamps:[00:00] – Introduction to Dave & the concept of buy-in[03:00] – What buy-in really means (and where it gets lost)[07:00] – How leadership is evolving post-pandemic[12:00] – Signs your company lacks buy-in[17:00] – Why entrepreneurs sabotage their own teams[23:00] – Questions that build buy-in and culture[30:00] – Delegation that actually works[37:00] – Prioritization: why less is more[44:00] – The secret to powerful employee reviews[48:00] – Defining and living your company values[55:00] – Seven key ingredients to building a buy-in culture[01:02:00] – Practical advice to start creating buy-in today[01:07:00] – Final wisdom: humility, curiosity, and co-creation Connect with DaveGet Dave's book: The Buy-In AdvantageBonus resources when you buy: 45 powerful questions to drive buy-inJoin The Alliance – The Relationship Beats Algorithms™ community for entrepreneurs scaling through connectionApply for 1:1 Coaching – Ready to build your business with sustainability, impact, and ease?Attend Live Events – Get in the room where long-term success is built: https://mindofgeorge.com/event/