Podcasts about Employee retention

Summary   In this episode of the Customer Service Revolution podcast, Denise Thompson interviews Dave Murray, VP of consulting for the DiJulius Group. They discuss the critical connection between employee experience and customer experience, the challenges of accidental management, and the importance of a strong recruiting and onboarding process. Dave shares insights from his book, 'The Employee Experience Revolution,' emphasizing the need for organizations to focus on internal culture to drive external success. The conversation also touches on the evolving expectations of employees, particularly regarding work-life balance, and previews upcoming workshops aimed at improving recruitment and onboarding practices.   Takeaways Employee experience directly impacts customer experience. 82% of managers are accidental managers, lacking training. Transforming internal culture can lead to better customer service. Companies must focus on consistent management practices. Recruiting processes should reflect company culture and values. Onboarding is a critical opportunity for engagement. Work-life balance is increasingly important for employees. Organizations need to proactively manage their culture. Effective training for managers is essential for retention. Creating a memorable experience starts from the first contact. Sound Bites "82% of managers are accidental managers." "Two minutes to 12 seconds is a big difference." "We want to be selective in our hiring." Chapters 00:00Introduction to Customer Experience and Employee Engagement 01:58The Need for Employee Experience Revolution 05:01Transforming Customer Experience through Employee Engagement 09:36Attracting and Retaining Top Talent 13:58The Importance of a Positive Recruiting Experience 17:39Creating Growth Opportunities for Employees 22:26The Importance of Structured Training 24:17Creating a Memorable Recruiting Experience 27:06Attracting Candidates: Company Culture and Reputation 31:04Work-Life Balance and Generational Expectations 34:18Enhancing the Onboarding Process 37:35Applying Recruitment Strategies to Educational Institutions   Links Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books:  https://thedijuliusgroup.com/shop/ Zappos call:  https://thedijuliusgroup.com/is-zappos-really-that-good-at-customer-service-manager-fired-for-responses-to-online-reviewers/ Blogs on Above and Beyond Culture: https://thedijuliusgroup.com/category/above-beyond-culture/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

Why do so many accounting firms struggle to bridge the gap between their stated values and actual workplace culture? In this episode, Blake Oliver sits down with Erin Daiber, founder of Well Balanced Accountants, to explore how firms can move beyond culture theory to real operational change. You'll discover why "we've always done it this way" thinking kills retention, learn specific strategies for showing appreciation without micromanaging, and understand how being too busy prevents the culture improvements you need most. Erin shares her framework for defining your current culture honestly, creating accountability structures that stick, and making small changes that build significant cultural shifts over time.Chapters(01:06) - Erin's Journey into Accounting (09:06) - Transition to Coaching (28:52) - Operationalizing Culture Change (30:55) - Defining Firm Values and Goals (33:12) - Balancing Client Service and Employee Well-being (35:10) - Aligning Personal and Professional Goals (38:09) - Overcoming Scarcity Mindset (46:12) - Showing Appreciation and Respect (53:21) - Strategies for Reducing Micromanagement (55:53) - Implementing and Sustaining Culture Change (57:46) - Conclusion and Contact Information Sign up to get free CPE for listening to this podcasthttps://earmarkcpe.comhttps://earmark.app/Download the Earmark CPE App Apple: https://apps.apple.com/us/app/earmark-cpe/id1562599728Android: https://play.google.com/store/apps/details?id=com.earmarkcpe.appConnect with Our Guest, Erin DaiberLinkedIn: https://www.linkedin.com/in/cpacoacherin/Learn more about Well Balanced AccountantsWebsite: https://www.wellbalancedaccountants.com/Connect with Blake Oliver, CPALinkedIn: https://www.linkedin.com/in/blaketoliverTwitter: https://twitter.com/blaketoliver/

Losing your best people is more than frustrating—it's expensive. In this episode, high-performance coach Lisa Goldenthal breaks down how leaders can stop the turnover spiral and build a culture that keeps top talent. She digs into four game-changing questions every leader needs to answer: 1️⃣ What's the real cause of high employee turnover? 2️⃣ What actually works to keep top talent? 3️⃣ What should leaders stop doing that kills retention? 4️⃣ How can leaders measure if they have a “loyalty leak”? If you're tired of throwing money at perks and bonuses that don't move the needle, this conversation is for you. Lisa shares her proven R.I.S.E.S. framework—practical, no-fluff strategies to recognize, inspire, support, engage, and steer your team without breaking the budget. Tune in and learn how to fix retention at the root, keep your rockstars, and build a culture that scales with you.

Is your workplace culture helping your team thrive—or getting in the way? Join Dave Molenda and Dr. Rob Lion as they explore the power of workplace culture and how to intentionally shape it. Discover why culture matters and how leadership plays a critical role in steering it.

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff is joined by Dory Carlin, co-owner of a two-bay independent shop in Western Pennsylvania. Dory shares his unconventional journey into automotive repair, reflecting on lessons learned from both good and bad management throughout his career at dealerships. They discuss the challenges of growing a small shop, emphasizing the importance of valuing diagnostic expertise and standing firm on pricing, and touch on the evolving roles and support needed for young technicians entering the trade. 00:00 Jeff can't take the heat!06:20 Valuing the Auto Industry Fairly13:02 Reflections on Childhood Acquaintances19:32 Dealership Dynamics and Challenges25:55 Customer Choice in Service Quality27:16 Shop Owners' Part Choices Critique34:11 Luxury Brands Use Flat Rate42:18 "CSI: The Imaginary Priority"44:43 Success Depends on Team Dynamics51:07 Collaborative Learning Boosts Business58:00 Customer Satisfaction: Word-of-Mouth Impact01:00:35 Public Transit: A Modern Solution01:05:34 Closer Job for Family Time01:12:04 "My Ex-Girlfriend, My Wife"01:17:51 Industry Dynamics and Control Shift01:25:31 "Vehicle Repair Access Concerns"01:27:27 Tesla: Pioneering Car Subscription Features01:33:51 Hiring Biases Against Young Workers01:39:14 Car Troubleshooting Conversation01:45:27 "Navigating Automotive Service Rates"01:50:18 Car Sales: Prioritize Quality and Integrity01:57:35 Understanding Trauma in Different Professions Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

In this episode of Dental Drill Bits, Dana Salisbury and Sandy Pardue discuss the challenges of hiring and retaining new employees in dental practices. They explore the reasons behind high turnover rates, the importance of effective onboarding, and creating a welcoming workplace culture. The conversation emphasizes the need for structured training plans and the impact of workplace bullying on employee retention. The hosts also highlight the financial costs associated with poor hiring practices and the significance of enhancing the candidate experience. Key Takeaways Stop blaming the applicant and look at your own processes Onboarding is crucial for employee retention A welcoming culture can significantly impact new hires The cost of hiring mistakes can be substantial Workplace bullying can drive new employees away Structured training plans are essential for new hires Communication during the hiring process is key Involve existing staff in the hiring process Always welcome potential candidates regardless of openings Evaluate your practices to improve employee satisfaction   Event Spotlight: Front Desk Pro – Las Vegas, NV – November 7 Join Sandy in Las Vegas for Front Desk Pro, a high energy, high impact training event designed to level up your front desk systems and skills. Special Listener Discount: Save $100 with code Secret Sauce (two words, both capitalized). Beautiful CAD CAM facility, just off the Strip with nearby affordable hotels. Episode Sponsors A big thank you to our show sponsors for helping bring Dental Drill Bits to you each week: Plan Forward – The membership plan experts helping practices boost revenue and patient loyalty. https://www.planforward.io/ Mango Voice – The smart, all in one business phone system designed for dental practices. https://mangovoice.com/ Identity Dental Marketing – Stand out, get noticed, and attract your ideal patients with custom marketing strategies. https://identitydental.com/

In this episode of Remodelers On The Rise, Kyle Hunt is joined by Bryan Williams of Squirrel Solutions to talk all things onboarding. From prepping before day one to setting clear expectations and leveraging self-learning tools, Bryan walks through a simple, practical nine-step onboarding framework remodelers can apply right away. You'll also hear why great onboarding isn't just about forms and checklists—it's about culture, connection, and setting your new hires (and your business) up to thrive. If you're about to hire or want to improve how you bring new team members into your remodeling business, this conversation is packed with actionable ideas and tools. Looking to strengthen your onboarding process? Squirrel Solutions is offering a free Onboarding Starter Guide designed to help remodelers create a smooth, professional, and engaging first-week experience for new team members. Inside, you'll find practical tips and checklists to set clear expectations, build confidence, and set employees up for long-term success. Download your free guide here! ----- Today's episode is sponsored by Builder Funnel! Click here to learn more about how Builder Funnel helps remodelers and home builders grow through strategic digital marketing. ----- Explore the vast array of tools, training courses, a podcast, and a supportive community of over 2,000 remodelers. Visit Remodelersontherise.com today and take your remodeling business to new heights! ----- Takeaways Onboarding is an underappreciated skill in remodeling businesses. Proper onboarding can significantly improve employee retention. Pre-onboarding communication helps ease new hires' anxiety. Budgeting for onboarding is crucial for effective training. Defining core expectations involves the entire team, not just one person. Leveraging self-learning tools can save time and resources. Regularly reviewing job descriptions ensures they remain relevant. Setting clear goals for new hires fosters a productive culture. Collecting feedback on the onboarding process is essential for improvement. A strong conclusion to onboarding can leave a lasting positive impression. ----- Chapters 00:00 Introduction and Guest Introduction 03:30 The Importance of Onboarding 09:44 Pre-Onboarding Strategies 14:43 Budgeting for Onboarding 17:47 Defining Core Expectations 20:11 Leveraging Self-Learning Tools 26:05 Reviewing Job Descriptions 32:36 Setting Goals and Collecting Feedback 37:02 Conclusion and Final Thoughts

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Achieving Success with Olivia Atkin Episode 147 "Achieve Retention By Revamping Recruitment: The Blue Collar Edge with Ryan Englin"Olivia talks personal and professional achievements with Ryan Englin. Ryan is the Founder and CEO of Core Matters and a passionate advocate for small to medium-sized businesses in blue-collar industries. Inspired by his father's tireless work as an owner/operator during his childhood, Ryan has dedicated his career to empowering business leaders. With over a decade of experience in corporate America and as the driving force behind Core Matters, he helps companies build outstanding productivity by focusing on hiring and retaining the right people. Through engaging speaking engagements, workshops, and webinars, Ryan shares his unique insights on process development and positions recruitment as a powerful marketing strategy. His dynamic approach not only revolutionizes business practices but also leaves audiences energized, motivated, and ready to tackle the challenges of today and tomorrow.Join Olivia every Tuesday as she brings on top notch guests to talk about how they are Achieving Success! Career Development Book and More at Achieving-success.comStay Connected With Us:Linkedin: https://www.linkedin.com/company/achieving-success-llcInstagram: @_achievingsuccessTwitter: @_achievesuccessFacebook: @Achieving SuccessYou can find Ryan Englin:LinkedIn: ryanenglinYouTube: Core MattersWebsite: corematters.comEmail: ryan@corematters.comBecome a supporter of this podcast: https://www.spreaker.com/podcast/achieving-success-with-olivia-atkin--5743662/support.

This week on Dealer Talk with Jen Suzuki, I'm joined by automotive veteran Greg Iverson—a BDC and marketing leader who has worked with some of the nation's top-performing dealerships, including the legendary Norm Reeves Honda and Car Pros Kia. Greg brings 20+ years of experience in internet sales, BDC leadership, and sales training, including time learning under industry icon Tom Stuker. In this conversation, we dive into what separates the frontline reps who struggle from the ones who consistently crush their goals. We cover: How to build and work a sales plan that actually drives results. The role of attitude, consistency, and intention in becoming a top performer. Why hiring right and nurturing team success fuels retention. The overlooked power of call coaching, TO processes, and phone guides. How nationally ranked stores create environments of training, accountability, and fun that keep their teams sharp. Greg shares real-deal strategies for BDC agents, internet managers, and sales leaders to level up and keep their stores competitive in today's market. Whether you're leading a team or working the phones, you'll walk away with actionable tactics to sharpen your edge and drive performance. Dealer Talk with Jen Suzuki Podcast |Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com | Jen Suzuki, President and Founder of eDealer Solutions, Inc. | Dealership Education | www.edealersolutions.com | Meet me!bit.ly/3J7011t  | Dealer Talk with Jen Suzuki  https://apple.co/38lmHM1  https://spoti.fi/3uQ2nd1 | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx Check out our sponsors! LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. NADA Show Booth #803 Autosled.com is the next-generation automotive transportation logistics platform and marketplace.  CallRevu.com is the leading automotive communications intelligence platform, offering call monitoring and call analysis, with technology optimized for sales, service (fixed ops) and marketing.

Employee retention refers to an organization's ability to keep its employees and reduce turnover over a specific period. It involves strategies and practices aimed at creating a positive work environment, offering competitive compensation and benefits, supporting professional growth, and fostering employee engagement and satisfaction.       Beyond the Great Resignation: What Actually Makes People Stay by Marisol Solarte-Erlacher   Skillfully Coaching with Cy Wakeman and Alex Dorr   “You don't build a business - you build people – and then people build the business.” Zig Ziglar   Music-"Homesick" Copyright 2018. Written by Shireen Amini. Produced by Shireen Amini and Mike Davidson of Plaid Dog Recording (Boston, MA).

BONUS: Rob Gallaher Reveals The Management Revolution Transforming Company Culture and Employee Engagement In this BONUS episode, we dive deep into the transformative power of profit sharing with Rob Gallaher, CEO of Gallaher Co. Rob shares his journey from an overworked entrepreneur sacrificing family time to building a thriving business model that aligns employee success with company growth. Through practical insights and hard-learned lessons, we explore how monthly profit sharing can revolutionize workplace dynamics and create genuine shared success. The Genesis of a Profit Sharing Revolution "I was an entrepreneur, working long hours and sacrificing family time. I realized my situation in life was not so good anymore, and even my health was suffering." Rob Gallaher's journey to profit sharing began with a personal crisis. As a successful entrepreneur, he found himself trapped in the classic founder's dilemma - working endless hours while his health and family relationships suffered. This realization prompted him to seek alternative business models from other successful owners. His discovery of profit sharing wasn't immediate magic, but rather a methodical approach to solving the fundamental disconnect between business success and employee engagement. Since implementing it in 2015, Rob has refined his approach through real-world application, leading him to document his learnings in his book after others began noticing the remarkable success of his companies. Defining True Profit Sharing "Take the company's financial success and share it with individuals that make it happen. The main thing: it must be monthly." Rob's definition of profit sharing goes beyond traditional annual bonuses or stock options. His approach centers on taking actual company profits and distributing them to the people who directly contribute to generating those profits. The cornerstone of his system is monthly distribution, recognizing that people manage their personal finances on a monthly basis, not quarterly or annually. This frequency ensures that profit sharing becomes integrated into employees' monthly budgets and thinking patterns, creating immediate behavioral impact rather than distant, abstract benefits. The Power of Immediate Impact "No one manages quarterly their personal life. The profit sharing needs to adapt to that monthly reality. If we don't affect people's monthly budget we don't affect how they think." The monthly frequency of Rob's profit sharing system creates tangible, immediate impact on employees' financial lives. Unlike equity or long-term bonuses that feel distant and uncertain, monthly profit sharing becomes part of employees' regular financial planning. This immediacy changes how people approach their work, leading them to ask "what can I do to get it" and investing more personally in company success. Rob emphasizes making the amounts substantial - recommending four-digit numbers that genuinely affect people's monthly reality rather than token gestures that get lost in regular paychecks. Rethinking Performance Management "I don't like the word 'review'. I prefer the word 'reflection', we do it every 6 months. I wanted to change the tone and what was happening in those meetings." Traditional performance reviews create antagonistic dynamics where employees feel anxious and stressed, often leading to negotiations that feel like battles. Rob has completely reimagined this process by separating profit sharing from performance evaluations and changing the language from "reviews" to "reflections." This shift eliminates the transactional nature of traditional reviews where employees feel they must fight for raises and promotions. Instead, profit sharing operates independently of individual performance metrics, creating a more collaborative and less stressful environment for genuine performance discussions. Strategic Implementation Framework "You need a business that makes a profit, you need to have accurate accounting, and you need to be a leader - you need to have the respect and trust of your leadership." Rob outlines three fundamental prerequisites for successful profit sharing implementation. First, the business must be genuinely profitable - you cannot share what doesn't exist. Second, accurate accounting systems are essential to track and calculate profits transparently. Third, leadership credibility is crucial because profit sharing requires employees to trust that leaders will follow through on commitments. Rob recommends starting with a flat rate and minimum amount, such as $1,000, and focusing on decision-makers who directly affect company profitability rather than attempting to include every employee from the start. Targeting Decision Makers "Who are the people who make decisions that affect the profit of your business? Share the profit with the decision makers that affect profit." Rather than implementing company-wide profit sharing immediately, Rob advocates for a targeted approach focusing on employees who make decisions directly impacting profitability. This strategic selection ensures that profit sharing reaches the people whose daily choices most influence company success. By identifying and rewarding these key decision-makers first, companies can create a focused impact that generates measurable results before expanding the program to additional team members. Getting Started: First Steps for Implementation "Figure out your average profit." For companies interested in profit sharing but unsure where to begin, Rob recommends starting with fundamental financial analysis. Understanding average monthly profits provides the baseline for determining sustainable sharing amounts. This analysis helps leaders set realistic expectations and design a program that won't compromise business stability while still providing meaningful benefits to employees. The key is ensuring that profit sharing enhances rather than threatens the company's financial foundation. About Rob Gallaher Rob Gallaher, CEO of Gallaher Co., leads five companies across industries. Since founding his construction firm in 2010, he's championed profit sharing as a catalyst for growth. His book, Profit Sharing: The Power of Shared Success, and upcoming course reflect his passion for aligning employee and company success. You can also learn more about Rob's Profit Sharing strategy with his online course at Profitx.co. You can link with Rob Gallaher on LinkedIn, and connect with Rob Gallaher on facebook.

Bob Moesta is a renowned innovator and the co-creator of the Jobs to Be Done (JTBD) framework. As President of The ReWired Group and Research Fellow at the Christensen Institute, Bob has helped launch over 3,500 products. His latest book, Job Moves, offers a step-by-step roadmap for making meaningful career progress. With teaching experience at Harvard, MIT, and Kellogg School of Management, Bob equips leaders and sales professionals with the tools to understand human behavior, align roles with motivation, and foster authentic workplace success.SHOW SUMMARYIn this episode of Selling from the Heart, Larry Levine and Darrell Amy are joined by Bob Moesta, bestselling author and co-creator of the Jobs to Be Done Framework. Bob unpacks the concepts in his new book Job Moves, discussing why people really make career changes and how sales professionals can use these insights to connect more deeply with customers and team members. From aligning jobs with individual energy drivers to redefining job descriptions, Bob shares actionable wisdom for building trust, enhancing retention, and making authentic progress. KEY TAKEAWAYSSelling is about helping people make progress, not just pushing a product.People hire products to do a job—understanding the “why” behind decisions is key.Money isn't the biggest motivator—respect, fulfillment, and alignment matter more.Employees know early if a job fits; leaders must notice and act accordingly.Negotiating the scope of work, not just pay, leads to greater satisfaction.Job satisfaction increases when roles match a person's energy—not just skill set.}Hiring for strengths, not idealized roles, builds healthier teams.HIGHLIGHT QUOTESMoney is not the motivator—it's respect, fulfillment, and making progress.There are people out there who love to do the stuff that you suck at.Don't settle. Look inward. Find what you're great at and passionate about.If you just change that ratio to 50/50, you don't even think you're working.

When leaders ignore certain behaviors, they silently approve them, eroding company culture. This episode reveals how overlooked actions, from aggressive communication to missed deadlines, can negatively impact your team. We discuss why leaders make excuses and offer actionable steps to identify and address these issues, helping you build a consistent and productive work environment where everyone thrives. For more resources on developing leadership skills visit us at Revela. Where we've helped hundreds of executives lead productive teams and thriving organizations. This podcast is produced by Two Brothers Creative.

Prescription drug costs are rising, and employers are feeling the pressure. In this episode of The Moneyball Podcast, Scott Wham and Richard Lo, Director of Clinical Services, tackle the complex world of prescription drug pricing, pharmacy benefit management, and healthcare policy. With Richard's background as a community pharmacist and Scott's strategic insights, they explore how employers can navigate rising costs, ensure ethical practices, and prepare for future growth.

The Engagement Epidemic: Why Your Paycheck Isn't Enough to Keep People Caring Think handing out paychecks automatically creates engaged employees? Think again! The Usual Suspects are back to shatter another leadership myth that's costing organizations big time. With only 31% of employees actually engaged at work (thanks, Gallup!), it's time to face the uncomfortable truth: your people might be physically present but mentally checked out. The Real Talk on Real Engagement Myth-Busting Moment: Just because someone shows up and collects a paycheck doesn't mean they're invested in your mission. In fact, nearly 20% are actively working against you - ouch! The Relationship Revolution: Our panel discovered that the most engaging workplaces aren't about the work itself - they're about the people around you. From bosses who pour into your potential to leaders who create environments where engagement can actually flourish, it's all about human connection. The Coaching Corner: Stop trying to force motivation and start hiring motivated people. Then create the conditions where they can choose to be fully present and invested. The Bottom Line Engagement isn't something you do TO people - it's something you create space FOR people to choose. The difference between a paycheck-collector and a passionate contributor? Leadership that sees potential, builds relationships, and treats work as a calling, not just a job. Tune in for: ✅The brutal truth about why most employees are mentally checked out ✅How to spot and nurture those "almost engaged" team members ✅Real strategies for creating environments where people WANT to be invested ✅When to stay in a toxic situation vs. when to run for the hills ✅The secret to hiring people who are already wired to care Ready to stop settling for warm bodies and start building a team that actually gives a damn? This episode is your wake-up call.

Send us a MessageA positive organizational culture is reflected in employee interactions with the community.In this episode of Culture Change RX, Sue Tetzlaff speaks with Sara Giles, the marketing director at Schoolcraft Memorial Hospital, about the evolution of community engagement and employee relations within the organization. They discuss the importance of building relationships, the impact of employee contributions, and the strategic alignment of community events with local needs. Sara shares insights on the SMH Cares program, which incentivizes employee participation in community initiatives, and highlights the hospital's commitment to fostering a positive organizational culture. The conversation culminates in a celebration of the hospital's 75th anniversary and its ongoing commitment to engaging with the community. Community engagement is essential for building trust and market share.Employee involvement in community initiatives enhances job satisfaction and retention.The best hospital ambassadors are your people.The SMH Cares program rewards employees for their community service efforts.Strategic planning is crucial for aligning community events with local needs.Building relationships with community partners is key to successful engagement.Celebrating milestones, like the 75th anniversary, strengthens community ties.Innovative events can revitalize traditional community engagement efforts.Engaging employees in community marketing is proving to be more effective than traditional advertising.Reach us at CapstoneLeadership.net or info@capstoneleadership.net

Discover the unexpected personal ambition driving a janitorial business coach. Find out why his personal bucket list goal for the year is more than just a vacation. It's a heartwarming story of resilience and hope. Stay tuned to learn more about the man behind the coaching expertise and the inspiring journey he's embarking on this year. In this episode, you will be able to: Mastering the Phases of Building a Business: Learn the essential steps to successfully grow and scale your janitorial business. Creating a Positive Company Culture: Discover how to foster a workplace environment that motivates and retains your janitorial staff. Strategies for Reducing Employee Turnover: Discover effective tactics for keeping your janitorial team engaged and committed to your business. Importance of Customer Service in Business Growth: Explore how exceptional customer service can propel your janitorial business to new heights. Coaching for Janitorial Business Owners: Gain valuable insights and mentorship to navigate the unique challenges of running a janitorial business. My special guest is Jerry Flug. Jerry Flug, a former commercial janitorial company owner of 20+ years, brings a wealth of experience and passion to janitorial business coaching. Following a successful merger and sale of his company, Jerry realized his passion for helping others grow and succeed in the industry. With a focus on employee retention and positive company culture, Jerry's hands-on experience and dedication to cultivating thriving businesses make him a valuable resource for janitorial business owners looking to build, grow, and scale their companies. His deep understanding of the industry's nuances and commitment to helping others succeed make him a welcome addition to the Beyond Clean with ACE podcast. Connect with Jerry here: https://www.linkedin.com/in/jerry-flug-a6328311/   The key moments in this episode are: 00:00:00 - Three Phases of Building a Business: Build, Grow, Scale 00:01:14 - Introduction and Background of Jerry Flug 00:06:01 - Employee Retention and Cultivating Culture 00:12:48 - Structuring Company Mission and Vision 00:13:47 - Building Trust through Core Values 00:14:25 - Importance of Trust in Business 00:15:11 - Increased Awareness in the Industry 00:17:03 - Bridging Generational Communication Gap 00:18:40 - Building and Scaling a Business 00:27:37 - Balancing Profit and Growth 00:27:58 - The Importance of Outstanding Customer Service 00:28:27 - Treating Family Well and Making a Profit 00:29:47 - The Personal Touch in Business 00:35:48 - Writing a Book and Helping Others 00:39:34 - Personal Bucket List and a Cruise 00:41:09 - Jerry's Bucket List 00:41:19 - Understanding Jerry's Journey 00:41:46 - Parting Words 00:41:19 - The Power of Reflection 00:41:46 - Final Thoughts

“There's nothing more important if you're looking to grow and scale than making sure you get the right people.” Jen Hahn   In this episode of The People Dividend, host Mike Horne sits down with Jen Hahn, founder and CEO of J Recruiting Services, to explore what it takes to create meaningful connections between talent and opportunity.   Jen shares her expertise on strategic hiring practices, the power of generalist experience, and the evolving landscape of talent acquisition. The discussion highlights how companies can scale effectively by improving their recruitment strategy, investing in workplace culture, and putting employee retention at the center of their growth plan. With actionable insights on proactive hiring, streamlined recruitment processes, and leadership's impact on retention, this episode is essential listening for business leaders, HR professionals, and founders looking to grow the right way. Key Points: Strategic scaling starts with proactive hiring that anticipates future needs, not just current roles. Streamlining the recruitment process boosts hiring efficiency and improves candidate experience. Employee retention is directly shaped by leadership quality, culture, and how people are treated. Links:  Learn more about Mike Horne on Linkedin Email Mike at mike@mike-horne.com Learn More About Executive and Organization Development with Mike Horne Twitter: https://twitter.com/mikehorneauthor  Instagram: https://www.instagram.com/mikehorneauthor/,  LinkedIn Mike's Newsletter: https://www.linkedin.com/newsletters/6867258581922799617/,  Schedule a Discovery Call with Mike: https://calendly.com/mikehorne/15-minute-discovery-call-with-mike     Learn More about Jenn Hahn https://www.linkedin.com/in/jenn-hahn-5698b66a/ https://www.linkedin.com/company/jrecruitingservices https://www.facebook.com/JRecruitingServices https://jrecruitingservices.com/

What do vet clinics know about team building that dance studios don't?  In this eye-opening solo episode, Olivia Mode-Cater pulls surprising (and heartwarming) lessons from the veterinary world to help studio owners build stronger, more loyal teams.   Spoiler: it's not just about pay or perks.  It's about purpose, training, and culture.  You'll learn:  Why hiring for values (not just skills) leads to long-term team retention  How to create a 30/60/90 onboarding plan that actually prevents burnout  What cross-training really looks like (and why it builds trust and freedom)  The small, everyday rituals that turn your studio into a place people want to stay  If you've ever felt like your team is one unexpected job offer away from walking out, this episode will give you tangible tools to shift from turnover to loyalty.   Because just like in the vet world, your studio should be a place where people come for more than just a paycheck.  Join our growing community of people just like you inside our free Facebook group. Click here to join!

Employee retention refers to an organization's ability to keep its employees and reduce turnover over a specific period. It involves strategies and practices aimed at creating a positive work environment, offering competitive compensation and benefits, supporting professional growth, and fostering employee engagement and satisfaction.       “Treat others how you want to be treated.” Jesus of Nazareth   Borja Cuan joined the performance advertising industry in 1998 and has built a career in the industry providing strategic business solutions for teams and clients. His track record of helping grow stable, successful organizations is underpinned by a career-long personal commitment to great client experiences. Borja combines big-picture perspective with exacting attention to make sure Four15's clients and team members get value out of their work every day.   Favorite snack is a Chomps-grassfed beef jerky   Four15 Digital   LinkedIn   Instagram   Facebook Music-"Homesick" Copyright 2018. Written by Shireen Amini. Produced by Shireen Amini and Mike Davidson of Plaid Dog Recording (Boston, MA).

A 60% failure rate is unacceptable in any other part of your business. So why do we accept it for new managers?  Companies lose their best technical experts every day by promoting them into leadership roles they aren't equipped for. We call it the "Accidental Manager" trap.You give them a new title and more pay, but no training on the single most complex part of the job: leading people.The result?→ Your star performer burns out.→ Their team disengages.→ Your best people leave.It's a silent killer of productivity and morale.  But it's entirely preventable.  In this episode, we break down the proven, step-by-step strategy to turn your high-achievers into high-performing leaders. We cover how to assess for potential, the immediate steps to take post-promotion, and how to find training that actually works.

When communicating with their employees, most firms have no idea who they're talking to.Good communication is about knowing your audience. But if your organization is only focused on knowing your customers, James Root says you're forgetting a whole other cohort: your employees.Root is a senior partner at Bain & Company, Chair of Bain Futures, and author of The Archetype Effect, in which he reveals a simple but overlooked truth: people want different things from their jobs. Despite this, most companies' approach to employee motivation and reward is one-size-fits-all. “Every aspect of the standard organization model is built around this idea of the average worker,” he says. The problem? No average worker exists. “What people want from work is highly varied,” he says, and while many organizations spend millions to learn what drives their customers, “The mystery is why haven't we applied that same thinking to our workers?"In this episode of Think Fast, Talk Smart, Root and host Matt Abrahams explore how firms can transform organizational success by understanding their internal audience. Whether you're trying to attract new talent or encourage better performance from the team you already have, Root's research shows why it's about knowing your audience — recognizing that different people are motivated by fundamentally different things at work.Episode Reference Links:James RootJames' Book: The Archetype EffectThe Archetype QuizEp.176 From Stereotypes to Synergy: Communicating Across GenerationsEp.104 How to Change: Building Better Habits and Behaviors (And Getting Out of Your Own Way) Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:21) - The Evolving Nature of Work (05:21) - Leading Multigenerational Teams (08:50) - The Six Archetypes Explained (13:55) - The Archetypes Evolution (19:33) - The Final Three Question (22:51) - Conclusion  ********This Episode is brought to you by Strawberry.me. Get $50 off coaching today at Strawberry.me/smartBecome a Faster Smarter Supporter by joining TFTS Premium.    

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff is joined by Kevin Brown, a multi-shop owner and technician from Michigan with over 35 years of experience in the industry. Kevin shares candid insights on what it takes to run a profitable repair business, emphasizing the importance of charging for diagnostic work and paying technicians fairly for their time and expertise. The conversation delves into the challenges of managing people and processes, fostering a strong company culture, and establishing sustainable business systems for long-term success.00:00 "Podcast Clash with Kevin"08:32 Charging for Diagnostic Time15:43 "Reflecting on Past Mistakes"19:45 Brake Troubles and Customer Dilemma26:57 Brandon Sloan: Expert in Shop Economics28:00 "Mechanic's Guide to Business Success"36:05 "Value and Pay for Wiper Service"41:59 DVI and Customer Follow-Through Issues49:01 Tech Reluctance Delays Customer Service50:38 Streamlined Repair Order Process58:53 Reconsidering Technician and Advisor Pay01:02:57 Toxic Work Environment Reflection01:10:55 Road Force Balancing Importance01:15:55 Why I Question Automotive Needs01:18:22 Complimentary Diagnostics to Reduce Costs01:25:24 High Labor Rates Impact Efficiency01:28:42 Faulty Brake Promo Issues01:35:44 September Event Invitation Reminder01:38:53 Networking Opportunity for Experienced Professionals01:47:52 Finding Work-Life Balance01:52:06 Retail Industry's Youth Crisis01:55:25 "Building Respectful Connections" Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

“Culture matters because people matter." —Jay Doran   Is your company culture silently working against you? You can have the best strategy, a killer product, and all the right hires—but if your culture is off, everything feels harder than it should be. You can't fake a healthy work environment, and deep down, your team knows when things feel transactional, unsafe, or hollow. If you've ever wondered why great people leave or why momentum stalls even when the numbers look good, this episode will hit home. Jay Doran is a culture consultant, speaker, and founder of Culture Matters. He's spent over a decade studying the invisible forces that shape how people show up, lead, and build inside organizations. From interviewing thought leaders to coaching companies on their “cultural DNA,” Jay brings a sharp lens and real-world insight into what it actually takes to create an environment where people thrive—and why most leaders get it wrong. Ready to find out what your business feels like from the inside out? Hit play for a raw, eye-opening convo on hiring misfires, founder blind spots, team trust issues, leadership energy, and why "culture" is way more than values on a wall.   Be Inspired! with Daniel:  Website (Makings of a Millionaire Mindset) Website (Daniel Gomez Global) Facebook Facebook Group X Instagram LinkedIn Pinterest YouTube Episode Highlights: 02:58 From Anxiety to Action 07:27 The Importance of Writing Down Goals 12:52 The Role of Culture in Business  17:22 Culture Starts from the Top 22:06 The Impact of Adversity on Leadership 33:03 The Role of Purpose in Business  40:19 The Role of Exposure in Growth 45:19 Life is About Experiencing It  

This is a rebroadcast. The episode originally aired in March 2021. Clint Pulver is an Emmy Award-winning, motivational keynote speaker, author, musician, and workforce expert. The president and founder of The Center for Employee Retention, Clint has transformed how corporations create lasting loyalty through his work and research as “The Undercover Millennial”. His book I Love It Here shares how extraordinary leaders create companies their people never want to leave, and in this interview he helps translate some of that wisdom into local leadership in the Church. Clint is currently serving as a bishop. Links I Love It Here: How Great Leaders Create Organizations Their People Never Want to Leave clintpulver.com Instagram @clintpulver Share your thoughts in the Leading Saints community Transcript coming soon Get 14-day access to the Core Leader Library Highlights 4:40 Writing a book with lots of research was a difficult project 7:35 Culture changes in different wards come down to leadership 9:00 Engagement is low due to the pandemic but we can change some things even now 10:20 "Let me know when it gets to the part about me": getting to the people in the gospel is what builds a stronger culture 13:25 Give them a reason to connect with you; make the little efforts to connect with people 15:30 "Who said the guy wanted a fish?" Ask people what they want; do more listening than talking 17:30 Traditional leadership vs. mentorship and personal connection 19:30 Four types of leaders The leader who is removed The buddy The controller The mentor 24:15 Do you have the right people in the right places? 27:25 When inviting someone to a calling, make an invitation, talk about the expectations, and look for some buy-in 31:10 Status interviews and the power of meeting regularly Not a performance review Three questions: What can we do to keep you more engaged? What's getting in the way of your success? What can I do to help you get there? 35:15 Start with a check-in and vocal praise 37:00 Repeat back so they know they were heard and understood Follow up on what you said you would do Create a growth development plan with them Invoke the help of other people and make it simpler for you 40:00 Core values and a vision: keep it simple and memorable 42:30 Reflective questions Be open to feedback The to-don't list 47:35 Story of the business leader who was open and vulnerable, leading to a sense of ownership for her employees 51:00 Look for inspiration through association and connection with other people 53:00 What do you offer that Google can't? 54:20 "I love who I am when I'm here" The award-winning Leading Saints Podcast is one of the top independent Latter-day Saints podcasts as part of nonprofit Leading Saints' mission to help Latter-day Saints be better prepared to lead. Learn more and listen to any of the past episodes for free at LeadingSaints.org. Past guests include Emily Belle Freeman, David Butler, Hank Smith, John Bytheway, Reyna and Elena Aburto, Liz Wiseman, Stephen M. R. Covey, Elder Alvin F. Meredith III, Julie Beck, Brad Wilcox, Jody Moore, Tony Overbay, John H. Groberg, Elaine Dalton, Tad R. Callister, Lynn G. Robbins, J. Devn Cornish, Bonnie Oscarson, Dennis B. Neuenschwander, Kirby Heyborne, Taysom Hill, Coaches Jennifer Rockwood and Brandon Doman, Anthony Sweat, John Hilton III, Barbara Morgan Gardner, Blair Hodges, Whitney Johnson, Ryan Gottfredson, Greg McKeown, Ganel-Lyn Condie, Michael Goodman, Wendy Ulrich, Richard Ostler, and many more in over 800 episodes. Discover podcasts, articles, virtual conferences, and live events related to callings such as the bishopric, Relief Society, elders quorum, Primary, youth leadership, stake leadership, ward mission, ward council, young adults, ministering, and teaching.

Have you ever made a bad hire? Finding the right people is a frequent challenge for property management companies. Many struggle with hiring processes that lack structure, leading to less-than-ideal hires and high performers leaving. The key to building a strong team and allowing owners to step into more of a CEO role is to implement a consistent, values-driven hiring process. This episode gives property management business owners the tools to attract, assess, and retain top talent. It also highlights the often-overlooked benefits of virtual assistants (VAs) and how to hire them effectively, avoiding common pitfalls. By prioritizing a well-defined hiring strategy, owners can build a thriving business that operates efficiently with or without their constant direct involvement. Find Pete Neubig or VPM Solutions online: https://www.vpmsolutions.com/affiliate/pm-build   Lead Simple - manage more doors with less stress using LeadSimple   Property Manager Websites - the highest performing property management website in the industry   Rentvine - the property management software you can trust   NARPM Orlando Event: Register here   PMbuild - Marc's education for property managers   Join Marc's new property management Facebook group This podcast is produced by Two Brothers Creative.

Veronica Smith (she/they), Equitable research and data scientist and I recap the latest 5 Things (good vibes in DEI) in just 15 minutes. This week our conversation is about Barbie rocking a CGM, Brits clocking out and leveling up, and why the UK's done being gagged by NDAs—and more!Here are this week's good vibes:UK Muzzles NDAsHamilton's Bigger Race: Equity WinsCabs Provide a BandaidBarbie Rocks a CGMBrits Clock Out and Level UpGood Vibes to Go: Bernadette's GVTG: Check out this short TED Talk: The Case for a 4 Day Workweek. You'll be convinced!Veronica's GVTG: Read the book Calling In: How to Start Making Change with Those You'd Rather Cancel By Loretta J Ross. Washington LGBTQ+ Survey findingsDr. Leticia NietoJulia Ismael and The Equity Consortium Read the Stories.Connect with Veronica Smith. Join thousands of readers by subscribing to the 5 Things newsletter. Enjoy some good vibes in DEI every Saturday morning. https://5thingsdei.com/

Episode Summary: In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury tackle one of the most underestimated tools in the hiring process—your job ad. They explain why hiring should be treated like a marketing campaign and how your job postings either attract or repel the very people you are trying to hire. From crafting compelling headlines and utilizing creative job titles to understanding hiring psychology, Sandy and Dana share strategies to elevate your job ads and recruit with intention. They also explore the power of nontraditional hiring sources and the importance of keeping your energy positive throughout the hiring process. Whether you are actively hiring or just building your team, this conversation is packed with must-use tips to help you find and retain great talent. Takeaways: If you are having trouble hiring, check your job ads first Always accept resumes even when you are not actively hiring Make sure job ads reflect your practice's values and culture Use creative job titles to capture attention and stand out Women apply when they meet 80 percent of requirements; men at 20 percent Treat hiring like a marketing campaign, not just an HR task Track where your applicants come from to measure effectiveness Consider nontraditional candidates from service-oriented industries Stay positive throughout the process—your mindset matters Great employees are often already employed—go find them

What if the missing link to scaling your business isn't strategy or hustle—but buy-in?In today's episode, I sat down with Dave Garrison—Harvard MBA, former CEO, leadership strategist, and author of The Buy-In Advantage. Together, we unpack the real reason so many businesses struggle to scale: a lack of authentic team engagement and aligned leadership. From culture-building to communication, this episode is a masterclass in how to create a team that moves fast, works well, and stays committed—because they believe in the mission as much as you do.Whether you're a team of one or one hundred, these insights will reframe how you lead.What You'll Learn in This Episode:Why buy-in is more than just agreement—it's heart, gut, and brain alignmentThe hidden costs of poor team culture (and how it's secretly draining your business)Why most delegation fails—and how to fix itHow to ask better questions to unlock your team's geniusThe 7 ingredients of a sustainable, values-driven cultureHow to build trust, accountability, and performance—without micromanaging Key Takeaways:✔️Buy-in starts with you: Authentic leadership means modeling the culture you want to see.✔️Three is greater than seven: Too many priorities means no priorities. Focus is freedom.✔️Meetings should energize, not drain: Start with expectations, end with feedback, make space for participation.✔️Delegation requires clarity: Define the desired outcome, success criteria, and escalation agreements up front.✔️Culture already exists—you're either shaping it or letting it shape you.✔️Curiosity beats control: Great leaders ask questions. Let your team show you how they think. Timestamps:[00:00] – Introduction to Dave & the concept of buy-in[03:00] – What buy-in really means (and where it gets lost)[07:00] – How leadership is evolving post-pandemic[12:00] – Signs your company lacks buy-in[17:00] – Why entrepreneurs sabotage their own teams[23:00] – Questions that build buy-in and culture[30:00] – Delegation that actually works[37:00] – Prioritization: why less is more[44:00] – The secret to powerful employee reviews[48:00] – Defining and living your company values[55:00] – Seven key ingredients to building a buy-in culture[01:02:00] – Practical advice to start creating buy-in today[01:07:00] – Final wisdom: humility, curiosity, and co-creation Connect with DaveGet Dave's book: The Buy-In AdvantageBonus resources when you buy: 45 powerful questions to drive buy-inJoin The Alliance – The Relationship Beats Algorithms™ community for entrepreneurs scaling through connectionApply for 1:1 Coaching – Ready to build your business with sustainability, impact, and ease?Attend Live Events – Get in the room where long-term success is built: https://mindofgeorge.com/event/

Are toxic behaviors holding your organization back? In this impactful episode of the Leadership Sandbox, Tammy J. Bond reveals the crucial link between addressing workplace toxicity and cultivating a thriving, healthy culture. She highlights the astounding financial and productivity benefits of actively eliminating negativity – showing that eliminating toxic behaviors can save two to four times more than hiring a superstar! Tammy champions the power of a "call-out culture" (in the best sense!) where leaders proactively address issues, establish clear ground rules, and reclaim valuable time lost to managing unproductive conflict. Learn how this direct approach not only boosts employee retention and team morale, but also leads to significant returns on investment, including improved organizational health and performance improvement. It's time for leaders to measure the cost of inaction as carefully as sales targets, ensuring a truly engaged and productive workplace. Key Takeaways for Leaders: Massive Cost Savings: Discover that eliminating toxic behaviors can yield financial returns 2-4 times greater than hiring a top performer. Productivity & Retention Boost: Understand the direct correlation between a healthy workplace culture and significantly improved productivity and employee retention. Strategic Ground Rules: Learn the importance of establishing clear ground rules as a proactive measure to foster a positive work environment. Reclaim Time: See how actively addressing toxic behaviors allows managers to reclaim valuable time previously lost to unproductive issues. Morale Multiplies: Recognize that high morale is directly linked to increased productivity and employee engagement. The Power of "Call-Out" Culture: Embrace a constructive call-out culture that promotes accountability and drives performance improvement. Measure Inaction: Challenge yourself to measure the cost of inaction regarding toxicity with the same rigor as you track sales targets. In This Episode, You'll Learn: The tangible financial impact of toxic behaviors on your organization's bottom line. Why leaders must actively engage in improving workplace culture to boost employee retention and morale. Strategies for establishing clear expectations and ground rules to address and prevent workplace toxicity. The connection between a healthy culture and overall organizational health and productivity. How a proactive call-out culture can transform workplace dynamics and drive positive change. Chapters: 00:00 Introduction to Negative Behaviors in the Workplace: Tammy sets the stage, highlighting the pervasive nature and cost of toxic behaviors. 04:16 The Cost of Inaction and Call-Out Culture: Diving into the financial implications of ignoring toxicity and the transformative power of a direct call-out culture. Ready to stop the drain of toxicity and unlock your organization's full potential? Tune into this vital episode of the Leadership Sandbox with Tammy J. Bond! Listen or Watch Now: https://www.bondgroupenterprises.com/podcast

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff Compton sits down with technician Bryan Bueckert to talk through career challenges and the realities of working in the automotive repair industry. Brian shares his journey of entering the trade later in life, including the financial sacrifices and steep learning curve involved in switching from a call center job to turning wrenches. The discussion highlights key issues like low shop door rates and reluctance to charge for diagnostic labor, which make it difficult for technicians to earn a livable wage.00:00 "Subaru Enthusiast's Job Search"05:39 Skilled Trade Pay Disparity Debate13:47 Mastering European Car Systems20:00 Space Dilemma and Hiring Needs21:55 "Challenges of Small Auto Shops"29:51 Proper Oil for Euro Cars33:44 "No Tolerance for Customer Abuse"41:41 Final School Day in Windsor43:11 Subaru Salary Insights49:42 Oil Change: More Than Routine55:45 Revamping Traditional Auto Service Methods01:00:27 Quality Parts Ensure Trust01:06:57 Subaru CVT Fluid Maintenance Advice01:10:48 Car Service Decisions Explained01:18:08 Spare Key Programming Challenges01:22:40 Efficient Airbag Installation Story01:28:57 Considering Teaching High School Shop01:33:10 Pursuing Passion After Mortgage Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Welcome to another insightful solo cast of the Build a Better Agency podcast! This week, host Drew McLellan takes you deep into a cornerstone topic for agency owners: building, retaining, and growing an exceptional team. Drawing on real-world conversations with agency leaders and years of industry experience, Drew breaks down the full lifecycle of stellar employee management that every agency needs to thrive. Drew starts by revealing why agencies often miss the mark with generic job descriptions and lays out a compelling case for comprehensive, forward-thinking job documentation. He shares tips for crafting descriptions that not only clarify day-to-day expectations but also highlight growth opportunities, career paths, and clear metrics for success. You'll discover why this clarity is key to motivating employees—and how it can help you retain top talent for the long haul. The episode then explores the critical steps beyond hiring: thoughtful onboarding, regular one-on-one meetings, and a robust review process that supports ongoing professional growth. Drew demystifies quarterly mini-reviews and annual evaluations, emphasizing the power of frequent feedback and targeted growth goals. He also shares actionable ideas for establishing genuine personal connections, such as his “Dinner with Drew” tradition, fostering a culture where employees feel truly seen and valued. If you're looking for practical, actionable strategies to level up your agency's employee experience and unlock deeper value from your team, this episode is a must-listen. Drew's step-by-step ecosystem will not only help you develop happier and more loyal employees but will also empower you to drive agency growth from within. Don't miss the downloadable resources mentioned in the show notes—your roadmap to a more engaged, high-performing agency starts here! A big thank you to our podcast's presenting sponsor, White Label IQ. They're an amazing resource for agencies who want to outsource their design, dev, or PPC work at wholesale prices. Check out their special offer (10 free hours!) for podcast listeners here. What You Will Learn in This Episode: Crafting detailed, future-focused job descriptions to attract and retain top talent Driving employee engagement and growth through thoughtful career pathing Redefining onboarding with a deliberate, month-long approach Empowering employees and supervisors via structured biweekly one-on-one meetings Shifting from annual to quarterly reviews for real-time feedback and development Fostering deeper connections through intentional, informal social interactions   Sharing professional development as a mutual responsibility between agency and employee  

Are toxic behaviors silently draining your organization's energy and budget? In this episode of the Leadership Sandbox, Tammy J. Bond passionately confronts the severe impact of toxic leadership on workplace culture and productivity. She highlights why leaders, particularly at the C-suite level, must address negative behaviors that can cost organizations billions annually in lost employee retention and plummeting team morale. Tammy dives into the startling financial implications of ignoring toxicity – from high turnover rates (54% of employees are likely to quit due to toxic leaders!) to significant operational delays. This episode isn't just about identifying the problem; it provides crucial insights and strategies for cultivating a healthier work environment, including establishing clear ground rules and tackling difficult issues directly.  Discover how confronting negativity can transform your workplace dynamics and boost overall organizational health. Key Takeaways for Leaders: The Alarming Cost of Toxicity: Learn the staggering financial impact of toxic behaviors in leadership, including billions in annual losses for organizations and $12,000 to $13,000 per toxic employee each year. High Turnover Risk: Understand that a significant 54% of employees are more likely to quit their jobs due to the presence of toxic leaders or workplace toxicity. Operational Drag: Recognize that toxic behaviors can cause operational delays to increase by 15%, directly impacting productivity. Beyond the Numbers: Beyond financial costs, toxic leadership severely damages team morale and overall organizational health. Leaders Must Act: It is imperative for leaders, regardless of their title (especially at the C-suite), to confront toxic behaviors head-on. Design Your Culture: Learn the importance of establishing clear ground rules and boundaries to actively combat and prevent workplace toxicity. Communication is Key: Effective communication and direct addressing of issues are vital for resolving problems stemming from negative leadership. In This Episode, You'll Learn: The direct link between toxic leadership and decreased employee retention and productivity. The profound financial and human costs of ignoring negative behaviors in the workplace. Why C-suite leaders have a unique responsibility to model and enforce positive workplace culture. Practical strategies for establishing clear expectations and ground rules to foster a healthy work environment. The critical role of communication and direct confrontation in conflict resolution related to toxic behavior. How addressing negativity can lead to significant improvements in team morale and organizational health. Chapters: 00:00 Addressing Toxic Leadership: Tammy introduces the urgent need to confront negative leadership and its widespread impact. 11:49 Strategies for Cultivating a Healthy Work Environment: Practical advice on establishing boundaries, communication, and taking action against toxic behavior. Ready to confront negativity and cultivate a truly healthy, productive workplace? Tune into this essential episode of the Leadership Sandbox with Tammy J. Bond! Listen or Watch: bondgroupenterprises.com/podcast

Get registered for the ASTA Expo 2025 at the Raleigh Convention Center: https://geni.us/ASTA2025 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEDon't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityMake sure you mention: CTISUMMER to get FREE data migration!Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.Simplify payments. Streamline operations. Check out 360payments.com today!In this episode, Lucas and David are joined by Nate Winston, who shares the story of leaving a long-term business partnership to open his own shop. Nate discusses the challenges and emotional toll of a toxic partnership, the importance of having clear roles and written agreements in business relationships, and the remarkable improvements in his well-being and shop success after going solo. 00:00 Affordable Custom Clothing Solutions09:14 "Business Partnership Gone Wrong"13:59 Missing Documentation Dilemma16:46 Unexpected Lawsuit Loss: $15K Withdrawn26:01 Banter Over Responsibilities with Juan32:00 "Rarity of Genuine Selflessness"35:11 Father's Resilience in Adversity40:24 Increased Work Hours Achieved46:19 Argument Led to Tragic Outcome53:49 Goal-Setting Through Strategic Planning54:52 Effective Goal Management01:04:23 "Processing Loss and Grief"01:08:19 Documenting Family Memories Intentionally01:13:08 Trusting Independence at Age 10

SUMMARY: In this episode, Aaron and Terryn dive into the fascinating world of oil and gas operations with special guest Greg Thomas, President of Delta Oil and Gas. Broadcasting from Fort Worth, Texas. Greg shares his journey from geology and finance to leading a thriving company with field offices in Breckenridge, Texas, and a geologic office in Boulder, Colorado. With a unique perspective on operational excellence, Greg reveals how his team has achieved remarkable 98% efficiency through the implementation of Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs), transforming the company over the past five years.   The conversation explores the universal truths of operations across industries, emphasizing the critical role of people in driving success. Greg discusses his approach to retaining talent by fostering loyalty through innovative incentives, such as allowing technical team members to invest in projects, aligning their success with the company's growth. Also discussed is the importance of institutional knowledge, the value of long-term employees, and strategies for keeping retirees engaged through consulting roles. Along the way, they touch on the challenges of managing visionary expectations, the pitfalls of micromanagement, and the delicate balance of performance-based pay structures.     Minute by Minute: 0:00 Introduction 2:26 Let's meet Greg Thomas 5:29 Layoffs during the rise and fall of oil prices? 8:09 Managing people and projects is the same  14:25 Performance pay structure based on KPIs 18:51 How can we all win 20:13 My team all wants to stay

Learn why the restoration industry struggles with employee retention and how you can fix it. This episode of Ask the Expert features expert insights from REINS founder Chris Buttenham on culture, incentives and career growth. 

In this soul-nourishing conversation, Lindsey Fuller is joined by strategist, storyteller, and founder of the Leaving Well framework, Naomi Hattaway. Together, they unpack what it means to lead with intention, especially when it comes to rest, sabbaticals, and workplace transitions that truly center people.From micro-sabbaticals to full-scale cultural shifts, Naomi shares wisdom for how organizations can operationalize rest as a core value—not just a perk. You'll hear powerful insights on how to care for your team through change, reimagine wellness in the workplace, and create brave space for transitions that honor the past and make room for what's next.This episode is a reminder that we don't have to choose between humanity and productivity—we can hold both. And it starts with rest.Affirmations: You deserve a workplace that values your humanity as deeply as your contributions.Rest isn't a luxury—it's leadership.Every transition is an invitation to honor what was and imagine what's possible.Episode HighlightsThe Importance of Rest as Policy (02:40)Somatic #1 (02:56)Operationalizing Rest in Organizations (05:52)Deceleration and Onboarding (11:42)Embedding Wellness in Workplace Culture (14:28)Sabbaticals and Employee Retention (17:16)The Ripple Effect of Sabbaticals (20:19)Navigating Sabbaticals in Nonprofits (25:27)Advocating for Rest and Well-being (31:35)Somatic #2: Middle Path Meditation (34:42)The Impact of Transitions on Organizational Culture (37:17)Resources Mentioned: Individual Workplace Transition Nssessment (Naomi Hattaway)Organizational Workplace Transition Assessment (Naomi Hattaway)Episode Shownotes: www.weareforgood.com/episode/leavingwellrestsabbaticalhumancenteredtransitionSupport the showBecome a Member and Get All-Access to Everything We Are For Good!Experience the Impact Uprising Membership by We Are For Good: an ecosystem to learn, connect + grow in the power of a value-aligned community. Members gather monthly with Jon + Becky at exclusive members-only meetups + get video access to all new podcast episodes in an ad-free experience + so much more! Learn more + join us at weareforgood.com.Say hi

Ryan Drake is the Vice President of J.F.D. Landscapes, Inc., a family-owned and operated full-service landscape company based in Northeast Ohio. Founded in 1989 by his parents, Joe and Natalie Drake, J.F.D. Landscapes has grown into a trusted name in the industry, combining expertise with a deep commitment to quality and community. Ryan's journey in the landscape industry began early, spending summers and winter breaks working for the family business from 2007 to 2014. After earning full-time industry experience, including a tenure with a large national landscape firm, he returned to J.F.D. Landscapes at the end of 2014, bringing fresh insights and a passion for the family legacy. Dedicated to advancing the industry, Ryan has served on the Ohio Landscape Association board since 2020 and currently holds the position of President-Elect. His leadership reflects a strong commitment to innovation, collaboration, and the ongoing success of landscaping professionals across the region.

This week, the Operators are joined by Mehtab Karta, to discuss hiring strategies, remote work dynamics, product development, compensation philosophy, and market dynamics. The hosts share insights on the importance of hiring A-players, and the challenges of remote work. They also discuss strategies for smoothing revenue through product development and the significance of having a clear compensation philosophy to attract and retain talent. Additionally, the conversation touches on the current state of retail and e-commerce, emphasizing the need for businesses to adapt to changing market dynamics.00:00 Introduction05:56 Hiring Strategies for A-Players09:10 Recruitment Techniques and Inbound Hiring14:47 Remote Work Dynamics and Team Management18:08 Global Hiring Trends and Talent Acquisition30:12 The Psychology of Fraud and Controls33:55 Building a Talent Pipeline39:48 Employee Retention and Career Growth47:41 Compensation Philosophy and Transparency50:05 Building a Data-Driven Business58:10 Using Product to Smooth Revenue01:00:08 Diversification Strategies in Product Categories01:03:21 Leveraging Partnerships for Revenue Growth01:06:04 Innovative Product Development and Market Expansion01:10:54 Navigating Retail Challenges in a Changing Landscape01:16:54 The Importance of Market Size in Product StrategyPowered By:Fulfil.io.https://bit.ly/3pAp2vuThe Only Cloud ERP Designed to Efficiently Scale 8 and 9-Figure Brands. Northbeam.https://www.northbeam.io/Postscript.https://postscript.io/Richpanel.https://www.richpanel.com/?utm_source=9O&utm_medium=podcast&utm_campaign=ytdescSaras.https://saras-analytics.typeform.com/to/T8jpuAEb?utm_source=9operator_lp&utm_medium=find_out_moreSubscribe to The Marketing Operators Podcast here: https://www.youtube.com/@MarketingOperatorsSubscribe to The Finance Operators here: https://www.youtube.com/@FinanceOperatorsFOPS Sign up to the 9 Operators newsletter here: https://9operators.com/

In preparing for this recording, it just gave me a total PTSD flashback to the pandemic. And we had the Great Resignation. Oh, my goodness. At the time of this recording, it's 2025. I was just thinking about that, and I was also thinking about this idea that once we find a great teammate—a great team member—we want so badly to keep them. I think about the NCAA collegiate coaches right now and what they're having to do, working so hard not just to find new talent, but to keep the talent they already have. It's so easy for these players to go back and forth. So let's talk about this idea of retention in your business so that you can make sure to retain the right talent—the talent that is really offering a lot of value not only to the business and the mission itself, but also to the actual team members. They're finding joy in their work. So let's see if we can liberate you from chaos by helping you retain the right talent. It's Scott Beebe with Business On Purpose again. Go check out the Dickie and Donnie Show on this thread, that wonderful podcast that Shawn and Brandon, two of the coaches here at Business On Purpose, have been building for you. We've got a lot of people listening to it. Super fun. Alright, let's talk about retention. To retain talent, you've got to learn to invest time in deep, meaningful conversations. Now, I realize I've just lost a lot of you. Some of you might just turn this podcast off because you're thinking, That is not within my wheelhouse. Listen—people crave attention. You do, too. I do, too. We crave connection. When we feel disconnected, we're likely to go look somewhere else, no matter how rewarding the work itself might be. You might go, Well, this is my ideal job. Yeah, but it's not my ideal culture. So one effective way to foster connection is through what we call the Big 5 Feedback Loop. It's a concept you've heard me mention before on this podcast, and it's inspired by the Big Five safari animals in Africa. And to be honest, I don't really remember what they are—I'm sure there's probably a lion and a giraffe and an elephant or something like that—but you can look them up. The Big 5 Feedback Loop consists of five elements that are crucial for small business success. Just imagine a loop with five points on it. 1. Team Meeting This is a weekly, one-hour gathering led by a leader with a set agenda. It's not new—but it's intentional. One hour, agenda-driven, leader-led. During this meeting, you celebrate big wins, review what we call the "anchor" (the essential culture-building elements in your business), do training, give handbook reminders, celebrate birthdays and anniversaries, and review the upcoming 4, 8, 12, and 16-week calendar. Most people forget to do all that because we get too busy talking about daily tasks and sales. You also discuss your 12-week goals—three quarterly objectives—and you touch briefly on each business system (Marketing, Sales, Operations, Admin) at a high level. This is NOT the time for project-level problem solving. That comes later. 2. Departmental Meetings These are weekly, one-hour sessions focused on specific business systems or departments—Marketing, Sales, Ops, Admin. If you need to combine Marketing and Sales because you're small, that's okay. These meetings dive into repetitive elements and results. In your Operations meeting, for instance, this is where you talk job-by-job and get into production details. But this is the only place to do that. 3. Executive Meeting This meeting is for your high-level leadership team. Even in a small business, it's valuable to zoom out and take a bird's-eye view of things once or twice a month. You talk about strategy, big-picture issues, and alignment. 4. One-on-One Check-ins These are short, 15-minute meetings with each team member, ideally once or twice a month. They follow a five-question format: What big win do you have from this month? What are you seeing and thinking right now? What blind spots do I have? What do you need from me? Here's what I see and what I need from you. (Note: The fifth one is a statement, not a question—this is where you provide feedback.) 5. Annual Performance Review This happens once or twice a year. What makes it work is that it's two-way. Half the review is your evaluation of the team member, and the other half is their self-assessment. You can use the same set of questions for both, usually delivered in a form ahead of the meeting. If you'll implement the Big 5 Feedback Loop—Team Meetings, Departmental Meetings, Executive Meetings, One-on-One Check-ins, and Annual Reviews—you create multiple intentional touchpoints for communication and connection. When you do that, you build a strong, engaged team that feels valued and understood. And when people feel seen and heard, retention becomes less of a challenge. Yes, there will always be challenges—we're working with people, after all—but you can reduce turnover, increase trust, and ultimately improve your business performance. Got questions about the details? Head to businessonpurpose.com/ask. If you're a business with three or more employees and a million dollars or more in revenue, and you really want to grow, go there. Each of our coaches sets aside 15–20 minutes a week to answer your questions—no strings attached. And if you want to know how to work with us? Just ask. businessonpurpose.com/ask To check the health of your business, visit mybusinessonpurpose.com/healthy today! SIGN UP for our Newsletter HERE➡️ https://www.boproadmap.com/newsletter For blogs and updates, visit our site HERE ➡️ https://www.mybusinessonpurpose.com/b... LISTEN to the Business On Purpose Podcast HERE ➡️ https://podcasts.apple.com/us/podcast... SUBSCRIBE to our YouTube channel HERE ➡️    / @mybusinessonpurpose6352  

What Makes a Workplace Truly Attractional? What sets apart the organizations top talent lines up to join and what makes others struggle to attract anyone at all? In this episode, we sit down with Eric Albert, Senior Executive Search Consultant at Vanderbloemen, to talk about what really makes a workplace stand out. Spoiler alert: it's not the stocked snack fridge or the trendy job title. We explore what makes a culture truly attractional, the hidden factors that push candidates away, and why mission statements don't mean much without action. Eric shares practical ways leaders can create a healthier workplace culture and tells a powerful story of a church that recognized its unhealthy staff environment and turned things around. Whether you're hiring now or preparing for the future, this conversation is full of insights on how to build a team people want to join and stay on.

Nathan brings Mac Prichard back to discuss the evolving landscape of workplace culture, particularly in the context of remote work and AI. Mac emphasizes the need for clear communication of mission and values during recruitment and the significance of investing in management training to foster a healthy team culture. The conversation also touches on the challenges faced by startups in building teams and the impact of AI on job roles.   

Summary In this episode, Andy interviews Dave Garrison, author of The Buy-In Advantage: Why Employees Stop Caring and How Great Leaders Inspire Everyone to Give Their All. We've all faced moments where our team seems checked out or disengaged. But what if the real issue is that they don't feel invited to care? Dave challenges conventional approaches to engagement and offers practical, actionable strategies for fostering true buy-in. In this conversation, Dave shares the difference between engagement and buy-in, how traditional methods like bribing or badgering can backfire, and how leaders can use curiosity, clarity, and inclusive decision-making to fuel commitment. You'll learn how to better structure meetings, make feedback more meaningful, and identify red flags that indicate declining motivation. If you're leading teams and looking to create cultures where people don't just show up but they fully buy in, this episode is for you! Sound Bites “It's not about satisfaction. It's about whether people are bringing their head, heart, and gut to work.” “Leaders go last all the time. Except when it comes to vulnerability. Then leaders go first.” “You don't know how you land unless you ask. And you can't ask in a way that intimidates.” "People support what they create." “PB&J? It stands for 'patiently badger and jam it down their throat.' And that doesn't work.” “Three is greater than seven when it comes to priorities. Seven is not a priority list.” “Done with, not done to.” Chapters 00:00 Introduction 01:40 Start of Interview 02:00 What's the Difference Between Engagement and Buy-In? 04:20 Why Are We Facing a Perfect Storm of Low Buy-In? 07:00 What Leaders Do That Actually Makes Buy-In Worse 08:25 The Meaning of PB&J (Patiently Badger and Jam It) 10:26 How Leaders Unintentionally Undermine Buy-In 12:00 Warning Signs of Low Buy-In on Your Team 14:37 Debunking the Myth That Money Is the Main Motivator 15:42 The Difference Between Collective Genius and Consensus 18:00 A Structured Approach to Inclusive Problem Solving 19:58 The Role of Curiosity in Performance Reviews 21:40 The Power of Pre-Reading and Slowing Down for Better Thinking 24:20 How to Prioritize What Matters—From Ideation to Internalization 27:10 Simplifying and Clarifying Priorities 29:40 Ideas for Celebrating in Ways That Actually Matter 31:44 Why Specific Recognition Matters More Than General Praise 34:40 What Cornhole and Cookouts Have to Do With Buy-In 35:20 Applying These Ideas at Home: Buy-In in Parenting 36:49 End of Interview 37:15 Andy Comments After the Interview 42:29 Outtakes Learn More You can learn more about Dave and his work at BuyInBook.com. For more learning on this topic, check out: Episode 428 with Rich Diviney, a former Navy SEAL commander, on unlocking optimal team performance. Episode 94 with Heidi Grant and Tory Higgins, sharing deep research on the science of motivation. Episode 31 with Adam Grant—his first-ever podcast interview! Hear insights from Adam before the world knew him. Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Power Skills Topics: Leadership, Team Engagement, Motivation, Organizational Culture, Buy-In, Decision Making, Psychological Safety, Project Management, Recognition, Meetings, Communication, Employee Retention The following music was used for this episode: Music: Summer Morning Full Version by MusicLFiles License (CC BY 4.0): https://filmmusic.io/standard-license Music: Synthiemania by Frank Schroeter License (CC BY 4.0): https://filmmusic.io/standard-license

QFF: Quick Fire Friday – Your 20-Minute Growth Powerhouse! Welcome to Quick Fire Friday, the Grow A Small Business podcast series that is designed to deliver simple, focused and actionable insights and key takeaways in less than 20 minutes a week. Every Friday, we bring you business owners and experts who share their top strategies for growing yourself, your team and your small business. Get ready for a dose of inspiration, one action you can implement and quotable quotes that will stick with you long after the episode ends! In this episode of Quick Fire Friday, host Michael Denehey interviews Joey Coleman, Chief Experience Composer at Design Symphony, shares insights on how business owners can design their first 100 days to foster momentum, clarity, and joy. He highlights the value of taking extended breaks, recommending at least two weeks to recharge and prevent burnout. Advocating for personal growth, Coleman encourages reading fiction and scheduling time for self-care to prioritize well-being. Additionally, he emphasizes celebrating achievements and maintaining a balance between work and personal life as key strategies for sustaining long-term success. Key Takeaways for Small Business Owners: Design Your Own First 100 Days: Apply the same strategic thinking you use for customers and employees to yourself—plan your first 100 days of any new business phase with intention and clarity. Take True Time Off to Reset: Even a 10+ day break (ideally more) away from work and tech can dramatically reset your energy, creativity, and focus. You're not just resting—you're recharging your leadership capacity. Celebrate Small Wins Regularly: Don't wait for big milestones to celebrate—acknowledge small victories to boost motivation and prevent burnout. Even a solo movie or walk can be a powerful reward. Our hero crafts outstanding reviews following the experience of listening to our special guests. Are you the one we've been waiting for? Grow Yourself, Not Just the Business: Set personal growth goals with the same focus you give business metrics. A stronger, wiser version of you is needed to lead the next stage of your company. Protect Appointments with Yourself: Treat time with yourself as sacred. If you wouldn't cancel a client meeting, don't cancel on yourself. Your well-being directly impacts your business health. Rediscover Joy Through Non-Business Activities: Read fiction, take a dance class, explore hobbies—doing things that have no direct business ROI can reignite creativity and emotional resilience. One action small business owners can take:  According to Joey Coleman, one action a small business owner should take is a 10-day (or longer) true break from work—completely unplugged from emails, calls, and business tasks—to reset, gain clarity, and return with renewed energy. Do you have 2 minutes every Friday? Sign up to the Weekly Leadership Email. It's free and we can help you to maximize your time. Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey.

Your hosts Mark Anderson, Sharon Cowan, CBSE, and Ed Selkow dive into the third pillar of your Business Planning Strategy—Service Delivery—in this high-impact episode of our 4-part series, “Simplify Planning & Boost Results.”If you've ever lost a client over a small mistake, this one's for you.We're breaking down customer satisfaction, employee retention, training systems, quality control, and the one-liner that sums up the entire service game:“One Oh Sh*t erases three Attaboys.”

Struggling to manage a remote team spread across time zones? This episode dives into the real challenges and solutions of leading from a distance, with a focus on trust,communication, and culture.Laurie, our Director of Operations, shares how she builds high-performing remote teams without micromanaging. From setting clear expectations to fostering real connection across borders, you'll hear how strong leadership can drive accountability and loyalty—even when your team is never in the same room.If you're running a remote or hybrid team and want to strengthen performance without sacrificing culture, this conversation offers the insight you need.

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff talks with Donald Tyrone to discuss burnout in the auto repair industry. Donald shares his experiences working for a large rental fleet in Savannah, Georgia, contrasting it with his past life at Toyota dealerships and the struggles he's faced finding fulfillment in his work. Together, they examine issues like toxic workplace culture, the pitfalls of flat-rate pay systems, and the importance of genuine recognition and mental health among technicians.00:00 Inefficiency and Transparency in Work06:46 Finding Reliable Service Managers13:04 "Dealerships: Profit Over People?"16:00 Automated System Challenges at Work23:27 Service Department Concerns30:35 "Job as Retreat from Home"36:15 Work Smarter, Not Harder38:07 Aftermarket Parts: Worth the Hassle?46:01 Brake Wear and Rotor Issues51:01 Struggling to Find Balance53:38 Teaching Barriers in Automotive Education01:02:21 Confidence, Questions, and Feedback Dynamics01:06:13 Overworked Saturdays, Unappreciated Efforts01:13:15 Seeking Understanding and Purpose01:14:10 Reach Out with Good News Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

In this episode of Grow a Small Business, host Troy Trewin interviews John Abrams, founder of South Mountain Company, shared his remarkable journey from launching a small six-person architectural construction firm in 1973 to growing it into a thriving 40-employee solar business generating $20 million in annual revenue. A strong advocate for employee ownership, Abrams highlighted the advantages of worker cooperatives and Employee Stock Ownership Plans (ESOPs), emphasizing their positive impact on productivity and employee retention. In his new book, From Founder to Future: A Business Roadmap to Impact, Longevity, and Employee Ownership, John Abrams explores the critical topic of succession planning for aging business owners, offering insights on preserving company values, fostering effective communication, and achieving a sustainable work-life balance. He also reflected on navigating challenges like the 2008 financial crisis and underscored the importance of community engagement in building a resilient and purpose-driven business. Other Resources: Companies We Keep: Employee Ownership and the Business of Community and Place, 2nd Edition by John Abrams The Company We Keep: Reinventing Small Business for People, Community, and Place by John Abrams Why would you wait any longer to start living the lifestyle you signed up for? Balance your health, wealth, relationships and business growth. And focus your time and energy and make the most of this year. Let's get into it by clicking here. Troy delves into our guest's startup journey, their perception of success, industry reconsideration, and the pivotal stress point during business expansion. They discuss the joys of small business growth, vital entrepreneurial habits, and strategies for team building, encompassing wins, blunders, and invaluable advice. And a snapshot of the final five Grow A Small Business Questions: What do you think is the hardest thing in growing a small business? According to John Abrams, the hardest thing in growing a small business is getting everyone aligned behind a single mission—what he describes as “getting all the wood behind a single arrow”—while also maintaining core values in the face of numerous external temptations. He emphasizes that as a business grows, staying true to its founding principles becomes increasingly difficult, yet it's essential for long-term success and integrity. What's your favorite business book that has helped you the most? John Abrams' favorite business book that has helped him the most is Managing Transitions by William Bridges. He values it for its insights on how to effectively move from one stage of business to another, emphasizing that it offers guidance on navigating all kinds of changes within a company. Are there any great podcasts or online learning resources you'd recommend to help grow a small business? John Abrams recommends several alternative sources of learning rather than traditional business media. He highlights The Ink and The Contrarian as valuable platforms, along with communicator Anat Shenker-Osorio for her insights on messaging and influence. While not all are strictly business-focused, he finds them powerful for understanding communication, leadership, and societal context—all of which he sees as essential to growing a meaningful small business. What tool or resource would you recommend to grow a small business? John Abrams recommends strong communication tools—both written and spoken—as the most important resource for growing a small business. He believes that clear, effective communication is the key to building relationships, aligning teams, and driving a business forward successfully. What advice would you give yourself on day one of starting out in business? John Abrams would advise himself on day one of starting out in business to recognize that it's going to be an incredible ride, to enjoy every minute of it, and to stay conscious and aware of how he builds relationships with people, as they are the true key to success. He reflects that in his early years, he focused too much on product quality and not enough on the importance of people, which he later realized is what small business is really about. Book a 20-minute Growth Chat with Troy Trewin to see if you qualify for our upcoming course. Don't miss out on this opportunity to take your small business to new heights! Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey.     Quotable quotes from our special Grow A Small Business podcast guest: When people are truly part of something, they give it everything they've got – John Abrams Growth is overrated and often the cause of trouble rather than triumph – John Abrams Communication is the key to small business — writing, speaking, and being transparent – John Abrams