Podcasts about employee experience

Enterprise Knowledge's Lulit Tesfaye, VP of Knowledge & Data Services, speaks with Rosanna Stephens, Senior Knowledge Manager of Employee & Workplace Experience Transformation at Adobe and speaker at this year's Semantic Layer Symposium, about semantic layer applications, trends in the industry, and the upcoming conference. To learn more about the Semantic Layer Symposium, check it out here: ⁠⁠⁠⁠https://semanticlayersymposium.com/⁠⁠⁠⁠ *25% off discount code: knowledgecastTo learn more about Enterprise Knowledge, visit us at: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠enterprise-knowledge.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.EK's Knowledge Base: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Contact Us: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter/X: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/ekconsulting⁠⁠⁠⁠⁠⁠⁠⁠⁠Ad Music License: Upbeat Corporate by JP Bianchini https://jpbianchini.comCreative Commons — Attribution 3.0 Unported — CC BY 3.0Free Download / Stream: https://www.audiolibrary.com.co/jp-bianchini/upbeat-corporateMusic promoted by Audio Library https://youtu.be/Hiq53IyRnGI

AI can speed up your work, but it can't make your people decisions for you. In this episode of Empowering Workplaces, Sanja Licina, PhD, President of Employee Experience at QuestionPro, talks with Marcela Mury, Senior People Analyst at Wise, about how HR teams can use AI with confidence while still thinking for themselves. You'll hear why having access to data isn't the same as knowing how to use it, how to spot when AI is getting it wrong, what managers can do to help their teams learn, and why curiosity may be the most important skill in HR right now. Guest: Marcela Mury is a Senior People Analyst at WISE with a background in Industrial Engineering, project management, and HR consultancy. Active as both a practitioner and educator, she is the co-founder of People Analytics Tropical and is passionate about data literacy, ethical decision-making, and humanizing workplace analytics. Useful links: Marcela Mury on LinkedIn: https://www.linkedin.com/in/marcela-mury-49a74b13b/ Sanja Licina, PhD on LinkedIn: https://www.linkedin.com/in/sanjalicina Learn more about QuestionPro: https://www.questionpro.com/

The best design in healthcare is the kind you never notice. When it works, a patient feels safe before a clinician says a word. When it doesn't, trust wears away one small friction point at a time.Jamie sits down with Mallory Phillips, creative director at Your Health. She led the creation of the company's logo and now helps shape how its teams learn. Mallory trained in advertising design at the Savannah College of Art and Design, and she argues that design is far bigger than logos and brochures. It covers forms, instructions, onboarding, the words staff choose, and the moment a clinician steps into a patient's home.In this episode:Why patient experience rarely fails because of one big mistake, and how a hundred small friction points do the damage insteadHow in-home care flips the rules: you're a guest in someone's home, so trust has to be earned differentlyWhat Chick-fil-A's "my pleasure" and Airbnb's "home away from home" can teach healthcareThe science of readable design, and why a confusing door handle is the designer's failure, not the user'sThe story inside the Your Health logo, from a handwritten signature to a plus sign that puts the patient at the centerIf you've ever wondered why some care feels personal and some feels like paperwork, this conversation answers it. You'll also come away noticing the small details that make people feel seen. www.YourHealth.Org

Employee experience goes beyond salaries, perks, and benefits. It is shaped by the everyday experiences and touchpoints employees have within an organization, from communication and workplace culture to interactions between leaders and employees.Leaders play a vital role in creating a listening organization where employees feel heard, valued, and supported. When employees know their voices matter, it contributes to a stronger and more positive experience in the workplace.Note: This episode contains music used solely for illustrative and work-related purposes as part of a live broadcast recording. All rights to their respective owners, no copyright infringement intended.

Your employees don't experience your organization through its mission statement. They experience it through their leaders. In Episode 272 of the Customer Service Revolution, Denise Thompson talks with Dave Murray, Vice President of Consulting at The DiJulius Group, about the connection between employee experience, leadership and customer experience. Dave shares lessons from his work with PSECU, including why managers must reinforce CX standards after training, how better one-on-ones can change employee relationships, why organizations should examine turnover by department and how recognition from frontline leaders influences engagement. The bigger message: customer experience and employee experience cannot operate independently. The employee experience your company creates eventually becomes the customer experience your customers receive.

While the podcast team is taking a Radical Sabbatical, Kim is interviewing authors of the books that have had a big impact on her in the past two years.  Today, employees working in organizations both large and small are faced with incredible pressure to integrate AI into their workflows both to save costs and to do more.  But many of those same employees express fears, “am I just training robots to put me out of a job?!”  While it can be tempting for leaders in the C-suites to use AI to “finally get the upper hand on these whiny/needy/entitled employees!”, they risk damaging their core mission, specifically providing value to their customers.  In fairness, those same leaders in the C-suite are rightly under pressure to integrate these new tools or risk getting wiped out by more nimble competition.  So, what's the best way to go about this?  In this episode, Kim Scott speaks with Tiffani Bova about her latest book The Experience Mindset.   In this conversation, they explore the critical relationship between employee experience and customer experience, emphasizing the importance of self-reflection, effective feedback mechanisms, and the necessity of training employees. The discussion also highlights the disconnect between executives and employees regarding training and feedback, illustrated through real-world examples like the 'Undercover Boss' show. Ultimately, the conversation underscores the need for organizations to prioritize employee engagement and actionable feedback to foster a positive workplace culture and drive business success. They discuss specifics such as the importance of addressing workplace irritations, the need for effective management training, and the significance of streamlining processes to enhance productivity.  Tiffani especially stresses the critical role of office culture in fostering open communication and the necessity of training managers to improve employee satisfaction.  The discussion also highlights the impact of automation and technology in optimizing processes and the importance of aligning incentives to encourage growth and innovation. They explore the intersection of technology and human experience, particularly focusing on the role of AI in the workplace. They discuss the importance of understanding the human element in technology adoption, the balance between tech and human interaction, and the critical role of company culture in driving business success. The conversation highlights real-world examples of AI implementation, the challenges of technology overload, and the necessity of fostering a cohesive culture that aligns with organizational values. Guest Background: As both a practitioner and academic Tiffani Bova offers a unique perspective and has helped lead the tech industry through several evolutions over her nearly 30-year career as Salesforce's former Growth and Innovation Evangelist, and previously as a Research Fellow at Gartner and a sales, marketing and customer service executive for start-ups and Fortune 500 companies. She is the author of two Wall Street Journal bestsellers: GrowthIQ and The Experience Mindset. At The Futurum Group, she runs the research and strategy organization, while working closely with the entire leadership team to develop and scale its data and intelligence platform and insights for its clients. She also leads the team's efforts within the technology and telecom channels, demonstrating the power and performance of connected go-to-market strategies and alliances. While at Gartner, her forward-looking insights and guidance helped some of the largest technology companies in the world including Microsoft, Cisco, Salesforce, Hewlett-Packard, IBM, Oracle, SAP, AT&T, Dell, Amazon-AWS, expand their market share and grow their revenues. She was a trusted advisor to multiple senior executives who were responsible for shifting from on-premise to as-a-service business models resulting in new billion-dollar divisions. In the late 90's and early 2000s she was a pioneer of cloud computing, she previously led direct and indirect sales, marketing and customer service for two of the largest web-based start-ups in the US and spearheaded a newly formed division of a Fortune 500 company to $300 million in revenue over two and a half years. Tiffani has been featured in Harvard Business Review, Fortune, Fast Company, Bloomberg, MSNBC-TV, Yahoo Finance, INC and Forbes. She is also the host of the podcast What's Next! with Tiffani Bova. More info here: https://www.tiffanibova.com/ [links for YouTube description] (Bio) https://www.tiffanibova.com/biography/ (book: The Experience Mindset) https://www.tiffanibova.com/the-experience-mindset/ (how to contact) https://www.tiffanibova.com CHAPTERS (00:44) Introduction to the Experience Mindset (02:19) Self-Reflection and Critical Feedback (04:56) The Importance of Employee Experience (05:39) Understanding Employee Feedback (07:23) The Undercover Boss Example (11:25) The Value of Training Employees (15:29) Disconnect Between Executives and Employees (17:30) Real-World Application of Employee Feedback (20:05) Identifying and Fixing Workplace Irritations (24:31) The Importance of Management Training (27:58) Understanding Processes and Their Impact (36:36) Streamlining Processes for Productivity (41:51) Understanding the Human Element in Technology (44:33) AI: Triumphs and Disasters in Implementation (47:32) The Balance of Technology and Human Experience (50:17) Creating a Cohesive Company Culture (55:20) The Impact of Culture on Business Success Connect with the Radical Candor team: ⁠⁠⁠⁠⁠⁠Website⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠YouTube⁠⁠⁠ Learn more about your ad choices. Visit megaphone.fm/adchoices

This week, our host Matt Phelan returns to the podcast for an insightful conversation with Olya Yakzhina, Head of People & Culture at Work.Life—sponsors of both the Global Workplace Happiness Report 2026 and the upcoming UK edition. Olya also hosts The Modern Employer podcast. In this five-minute summary of their high-impact discussion, Matt and Olya tackle the delicate friction between building a culture people love and demanding high performance. We explore:

Achtung (Werbung in eigener Sache):  Jetzt mein Buch kaufen (in Co-Produktion mit Prof. Dr. Johanna Bath): "Die perfekte Employee Journey & Experience" (erschienen im Oktober 2025): Springer: https://link.springer.com/book/9783662714195 Amazon: https://bit.ly/44aajaP Thalia: https://www.thalia.de/shop/home/artikeldetails/A1074960417 Dieses Fachbuch stellt die wichtigsten Elemente der Employee Journey vor – vom Pre-Boarding bis zum Offboarding – und erläutert, wie Verantwortliche in Unternehmen eine gelungene Employee Experience realisieren und nachhaltig verankern können. Mein Gast: Marc Stratmann Marc Stratmann ist Co-Founder und Geschäftsführer Marketing & Vertrieb beim HR-Autopilot. Gemeinsam mit Peter Praeder-Hinzpeter hat er das Unternehmen im Juni 2024 gegründet. Zuvor sammelte Marc Erfahrungen in komplexen Organisationen wie Roche und DHL. Nach eigener Aussage hat ihn dort besonders geprägt, wie entscheidend klare Prozesse und verlässliche Strukturen für erfolgreiche Digitalisierung sind. Mit dem HR-Autopilot adressiert er heute eines der zentralen Probleme moderner HR-IT: die stark fragmentierte Systemlandschaft. Das Unternehmen verweist darauf, dass allein in Deutschland mehr als 600 HR-Systeme existieren. Statt für jede Systemkombination isolierte Einzellösungen zu bauen, setzt der Ansatz auf standardisierten Datenaustausch, Schnittstellen und einen Workflow-Builder, der Prozesse, Tools und Menschen miteinander verbindet. Marc ist außerdem Host der HR-Innovators Lounge. Dort spricht er regelmäßig über HR-Tech, Automatisierung, KI und Prozessdesign. Für unser heutiges Thema ist das besonders relevant: KI kann nur dann verlässlich arbeiten, wenn sie Daten erhält, die eindeutig, aktuell, konsistent und im richtigen Kontext verfügbar sind. Genau deshalb schauen wir uns heute an, welche Datenbasis HR dafür konkret aufbauen muss. Thema der Folge: In dieser Folge spreche ich mit Marc Stratmann, Co-Founder und Geschäftsführer von HR-Autopilot, darüber, wie Unternehmen eine belastbare Datenbasis für KI-gestützte HR-Prozesse schaffen können. Herzlichen Dank an Marc für den sehr guten Input zum Thema. Die wichtigsten Erkenntnisse aus dem Gespräch mit Marc: • KI löst keine schlechte Datenstruktur. Sind Daten unvollständig, widersprüchlich oder nicht eindeutig zuordenbar, kann KI bestehendes Chaos sogar verstärken. • Eine „Single Source of Truth" bedeutet nicht, dass sämtliche HR-Daten in einem einzigen System liegen müssen. Entscheidend ist, für jede Information eindeutig festzulegen, welches System die führende Quelle ist. • Gute Daten benötigen klare Verantwortlichkeiten. Die fachliche Verantwortung für HR-Daten sollte im HR-Bereich liegen, beispielsweise bei HR Operations oder People Analytics. IT unterstützt bei Integration, Infrastruktur und Sicherheit. • Wesentliche Kriterien für eine gute Datenqualität sind Eindeutigkeit, Vollständigkeit, Aktualität und Konsistenz. • Schnittstellen allein reichen nicht aus. Daten aus unterschiedlichen HR-Systemen müssen normalisiert werden, damit sie systemübergreifend miteinander verarbeitet werden können. • HR-Prozesse sollten zunächst standardisiert werden, bevor sie automatisiert werden. Nur ein klar definierter Prozess lässt sich sinnvoll an Technologie oder KI delegieren. • KI und Automatisierung sollten nicht ausschließlich der Effizienz dienen. Sie können gleichzeitig die Qualität der Employee Experience und Candidate Experience verbessern, beispielsweise durch schnellere Rückmeldungen oder automatisiertes Preboarding. • Bei sensiblen Entscheidungen bleibt der Mensch entscheidend. KI kann Informationen vorbereiten und Entscheidungen unterstützen, sollte aber beispielsweise bei Absagen, Gehaltsentscheidungen oder Kündigungen nicht autonom entscheiden. Marcs Empfehlung für einen pragmatischen Einstieg: In den ersten 30 Tagen: Systeme, Prozesse, Excel-Schattenlisten und Datenqualität analysieren sowie die führenden Datenquellen definieren. In den zweiten 30 Tagen: Daten, Begriffe, Pflichtfelder und Prozesse standardisieren und Systeme miteinander integrieren. In den dritten 30 Tagen: einen konkreten KI-Piloten starten, Ergebnisse messen, Feedback einholen und kontinuierlich optimieren. Die zentrale Botschaft der Folge: Nicht die leistungsfähigste KI entscheidet über den Erfolg von KI im HR, sondern die Qualität der Prozesse, Daten und Strukturen, auf die diese KI zugreifen kann. #GainTalentsPodcast #KI #KünstlicheIntelligenz #ITUpskilling #FutureSkills #Softwareentwicklung #Talententwicklung #Reskilling #Leadership Shownote-Links Marc Stratmann https://www.linkedin.com/in/marcstratmann/ https://hr-autopilot.de/ https://hr-autopilot.de/podcast/ https://docs.google.com/presentation/d/1aelz9FDcgGoaINUN3ye-VhXsMfywKPK3ejRyDNgc0AM/edit?slide=id.g3e5710f8c2b_0_7#slide=id.g3e5710f8c2b_0_7   Links Hans-Heinz Wisotzky:  Website: https://www.gaintalents.com/podcast und https://www.gaintalents.com/blog Podcast: https://www.gaintalents.com/podcast Bücher: Neu (jetzt überall zu kaufen): Die perfekte Employee Journey und Experience https://link.springer.com/book/9783662714195 Erste Buch: Die perfekte Candidate Journey und Experience https://www.gaintalents.com/buch-die-perfekte-candidate-journey-und-experience LinkedIn https://www.linkedin.com/in/hansheinzwisotzky/ LinkedIn https://www.linkedin.com/company/gaintalents XING https://www.xing.com/profile/HansHeinz_Wisotzky/cv Facebook https://www.facebook.com/GainTalents    

Christy Lake, Chief Administrative Officer at Twilio, joined us on The Modern People Leader. We talked about how AI is changing work, why skills, governance, and human judgment matter more than ever, and how Twilio is thinking about remote-first work, employee experience, and curiosity in the AI era.----  Sponsor Links:

What You'll Learn in This Episode:In this episode, Catherine McDonald is joined by Stephanie Angelo to explore why culture is the hidden process behind organizational performance. They discuss how organizations can improve processes all day long, but without a culture that supports trust, accountability, and engagement, those improvements are unlikely to stick.Stephanie explains why company culture should be viewed as a business strategy and offers a simple way to understand it: the personality of an organization. The conversation explores how leaders can intentionally shape that personality through values, behaviors, policies, and everyday interactions—and why creating a strong culture requires active involvement from senior leadership, not just middle managers or HR.The discussion also looks at psychological safety, differences in culture across teams, and the importance of creating alignment between departments. Stephanie shares practical insights into hiring for culture through behavior-based interviewing and explains how understanding a candidate's past behavior can provide a better picture of how they may contribute to an organization's culture.Finally, Catherine and Stephanie explore the growing role of AI in the workplace and why it should be used as a tool to prompt, assist, and support human thinking rather than replace it. They discuss the potential for AI to support team communication and collaboration while emphasizing the need to maintain human judgment and intentionality.Key Takeaways:1. Culture is the hidden process that determines whether improvements truly stick2. A strong company culture should be treated as an intentional business strategy3. Culture is a shared responsibility, but senior leaders must actively model and support it4. Hiring for culture requires understanding behaviors—not just skills and experienceLinks:https://stephanieangelo.com/http://www.linkedin.com/in/stephanieangelosphrhttps://www.findleansolutions.com/summit-2026/https://www.findleansolutions.com/

Jetzt mein neues Buch kaufen (in Co-Produktion mit Prof. Dr. Johanna Bath): "Die perfekte Employee Journey & Experience" (erschienen im Oktober 2025): Springer: https://link.springer.com/book/9783662714195 Amazon: https://bit.ly/44aajaP Thalia: https://www.thalia.de/shop/home/artikeldetails/A1074960417 Dieses Fachbuch stellt die wichtigsten Elemente der Employee Journey vor – vom Pre-Boarding bis zum Offboarding – und erläutert, wie Verantwortliche in Unternehmen eine gelungene Employee Experience realisieren und nachhaltig verankern können. Hintergrund zu dieser Folge: In der GainTalents-Solofolge 464 greife ich erstmalig Fragen aus der Recruiting-, HR- und Personalentwicklungspraxis von GainTalents-Hörerinnen auf. Viele von Euch hören GainTalents schon seit längerer Zeit und ich bekomme immer wieder Fragen zu Themen wie Recruiting, Führung, Personalentwicklung, Candidate Experience und natürlich inzwischen sehr häufig auch zum Einsatz von künstlicher Intelligenz in diesen Bereichen. Und genau daraus werde ich ab sofort jeden Monat regelmäßig eine eigene Solofolge machen. Ich werde jeweils ein Themenfeld herausgreifen und dazu drei oder vier Fragen beantworten, die aus meiner Sicht für Recruiter, Personalentwickler und Führungskräfte besonders relevant sind. Zusätzlich möchte ich in jeder Folge einen ganz konkreten operativen „Kopfschmerz" behandeln. Also keine theoretische HR-Frage, sondern eine Situation, bei der man morgens ins Büro kommt und denkt: „Wie soll ich das jetzt wieder lösen?" Und genau dafür brauche ich künftig auch Eure Unterstützung. Schickt mir bitte Eure Fragen. Was beschäftigt Euch gerade im Recruiting? Wo funktionieren Dinge im Recruiting oder in der Personalentwicklung nicht oder nur schlecht? Welche Prozesse nerven Euch? Wo verliert Ihr Kandidatinnen und Kandidaten? Was funktioniert beim Einsatz von KI nicht? Ihr könnt mir Eure Fragen jederzeit an kontakt@gaintalents.com schicken und müsst daraus übrigens keinen Roman machen. Zwei oder drei Sätze zur Frage reichen vollkommen.  Herzlichen Dank bereits jetzt für Euer Mitwirken! Thema der Folge: Hiring Manager im Recruiting: Erfolgsfaktor oder größter Engpass? Viel Spaß beim Reinhören!   Die wichtigsten Inhalte: Welche Verantwortung haben Hiring Manager im Recruiting wirklich? Was gehört in ein gutes Profilbriefing? Wie bekommen wir Führungskräfte besser auf Interviews vorbereitet? Welche verbindlichen Spielregeln braucht es zwischen Recruiting und Fachbereich? Und natürlich schauen wir auch darauf, wo KI dabei heute schon sinnvoll unterstützen kann – und wo sie eben kein Organisations- oder Prioritätenproblem löst. Zusätzlich gibt es in dieser Folge Antworten auf einen ganz konkreten operativen „Recruiting-Kopfschmerz".  Was mache ich, wenn mein Hiring Manager schnelle Kandidaten fordert, selbst aber tagelang kein Feedback gibt?   #GainTalents #Recruiting #HiringManager #TalentAcquisition #CandidateExperience #HR #KünstlicheIntelligenz   Links Hans-Heinz Wisotzky:  Website: https://www.gaintalents.com/podcast und https://www.gaintalents.com/blog Podcast: https://www.gaintalents.com/podcast Bücher: Neu (jetzt überall zu kaufen): Die perfekte Employee Journey und Experience https://link.springer.com/book/9783662714195 Erste Buch: Die perfekte Candidate Journey und Experience https://www.gaintalents.com/buch-die-perfekte-candidate-journey-und-experience LinkedIn https://www.linkedin.com/in/hansheinzwisotzky/ LinkedIn https://www.linkedin.com/company/gaintalents XING https://www.xing.com/profile/HansHeinz_Wisotzky/cv Facebook https://www.facebook.com/GainTalents

When Elena Aylott was asked to lead HR at Oriflame Cosmetics, she initially saw the function as administrative and feared becoming a “chief firing officer.” Instead, she saw an opportunity to rethink what the people function could be. In this revisited episode, Dart and Elena explore how to remove the friction that gets in the way of good work, create individualized experiences at scale, and build workplaces where people can develop their potential, form meaningful relationships, and feel a sense of belonging.Elena Aylott is the Founder & CEO of Aylott Group and the former VP of Global Communications and Employee Experience at Oriflame Cosmetics. During her time at Oriflame, she worked to transform the employee experience across more than 60 countries.In this episode, Dart and Elena discuss:- Why Elena didn't want to lead HR- Making HR more human- Why companies create bad performers- Creating personal experiences at scale- The power of small moments- Building a team without HR professionals- How language shapes culture- The real meaning of personal branding- Building one community at work- Creating transformational experiences- And other topics…Elena Aylott is the Founder & CEO of Aylott Group and the former VP of Global Communications and Employee Experience at Oriflame Cosmetics. She spent 16 years at Oriflame, including seven years leading the company's global people function. She is also a Business and Leadership Advisor to Wisory, a Certified Leadership Coach for the EuroAcademy Leadership Institute, and a member of the TEDxStockholm Speakers' team.Resources mentioned: The Employee Experience Advantage, by Jacob Morgan: https://www.amazon.com/Employee-Experience-Advantage-Employees-Workspaces/dp/111932162XThe Power of Moments, by Chip and Dan Heath: https://www.amazon.com/Power-Moments-Certain-Experiences-Extraordinary/dp/1501147765The Experience Economy, by Joseph Pine: https://www.amazon.com/Experience-Economy-Updated-Joseph-Pine/dp/1422161978Mass Customization, by Joseph Pine: https://www.amazon.com/Mass-Customization-Frontier-Business-Competition/dp/0875843727Connect with Elena:LinkedIn: https://www.linkedin.com/in/elenaaylott/Aylott Group: https://www.linkedin.com/company/aylottgroup/Work with Dart:Dart is the CEO and co-founder of the work design firm 11fold. Build work that makes employees feel alive, connected to their work, and focused on what's most important to the business. Book a call at 11fold.com.

The show has a new name, and it's the kind of change that brings everything into focus. We're now Experience Is Everything: The CX Podcast, because “experience” is bigger than a customer touchpoint and more demanding than a quarterly metric. It's the thread that connects what your customers feel, what your employees carry, what your partners deliver, and what your leaders tolerate.We talk through what stays the same and what the new name signals: a clearer alignment with the book and the work, and a renewed commitment to a practical customer experience (CX) approach. My mission doesn't shift one inch: create fewer ruined days for customers. That means giving you the information, resources, tools, and ideas to show up in the best possible way for your customers, your organization, your colleagues, and yourself. Experience management takes the right mindset, a real CX strategy, and the discipline to back it up.You'll still find weekly conversations and the CX Pulse Check format, where special co-hosts help us look at what's happening right now in the world of customer expectations. I also want to hear from you, because your real questions keep this show honest and useful. Send a voicemail or question at askjeannie.vip and it may get answered on a future episode.If this resonates, subscribe, share with your team, and leave a quick review so more CX leaders can find the show.Resources Mentioned:Sign up for our newsletter -- https://experienceinvestigators.com/newsletter/Order your copy of Experience Is Everything -- http://experienceiseverythingbook.comLearn more about CXI Membership™ and apply -- http://CXIMembership.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

What exactly is employee experience? How is it different from workplace culture, employer brand or your employee value proposition? And what can you actually do to improve it?In this episode of HR Coffee Time, I'm joined by employee experience expert Chris Manning, People and Culture Portfolio Transformation Lead at Primark.Chris explains what employee experience really means and why it matters for organisations of every size. He shares practical ways to understand and measure the experience your employees are having, whether you work in a small organisation or a huge global business.We also explore how design thinking can help you move beyond simply listening to employees and start making meaningful improvements. Chris talks us through a practical onboarding example, showing how journey mapping can uncover friction, identify opportunities and help you design a better employee experience.And if you need to secure investment for your ideas, Chris shares practical advice on building the business case and getting the buy-in and budget you need.Whether employee experience is already part of your role, or it's an area you'd like to learn more about, this episode is packed with practical ideas to help you get started.What You'll LearnWhat employee experience actually meansHow employee experience differs from workplace culture, employer brand and EVPWhy employee experience matters in smaller organisations as well as large global businessesPractical ways to measure employee experienceHow to gather useful feedback across the employee lifecycleWhy post-onboarding and offboarding can provide valuable insightsHow employee data can help create more personalised employee experiencesHow design thinking can help you improve employee experienceThe five stages of design thinking: empathise, define, ideate, prototype and testHow to use journey mapping to improve an experience such as onboardingHow to build a compelling business case for employee experience improvementsHow to combine qualitative and quantitative evidence to secure buy-in and budgetChapters[00:00] What is employee experience and why does it matter?[02:45] Meet Chris Manning[04:35] What employee experience really means[06:25] Employee experience vs workplace culture[07:10] Employee experience, employer brand and EVP[08:30] Why employee experience matters in smaller organisations too[10:40] How to measure employee experience[14:20] Using employee data to understand and personalise experiences[18:20] Moving from employee listening to employee experience design[19:40] Using journey mapping to improve onboarding[23:30] A free onboarding journey-mapping resource[25:25] What is design thinking?[26:50] The five stages of design thinking[29:45] How to get buy-in and budget for employee experience[33:30] Chris's recommended resource[35:35] How to connect with ChrisUSEFUL LINKSConnect with Fay Wallis on LinkedInConnect with Chris Manning on LinkedInRead Chris's article about employee experience inThe ELEVATE Hub magazineDownload Chris's free employee experience journey-mapping resource:brightskyhr.co.uk/resourcesFind out more aboutThe Essential HR PlannerLearn more about Fay's leadership programme –Inspiring HR LeadershipEnjoyed This Episode? Don't Miss the Next One!Sign up for the free weekly HR Coffee Time email to be notified each time a new episode is released – and get free career tips, tools, and resources.

Today I share some research we're doing on wages in the inflationary “AI-economy.” While many people are studying the labor market (it's a huge industry), it's not hard to see that most wages are not keeping up with inflation, yet some are. As you'll hear we now see the “Superworker” jobs and roles that are “inflation protected” and we also see the jobs that are declining in value. I also discuss a new pragmatic approach to corporate AI investment, as well as the slow end of the “SaaSpocalypse” idea. In other words, many of the existing systems you have are not going to be “destroyed” or “replaced” by agentic disruptors: rather these software companies are becoming AI savvy. This includes Workday, Oracle, ADP, SAP, as well as hypergrowth companies like HiBob. Even Docebo and Cornerstone are now seeing the benefits of their AI pivots. Anyway lots to talk about, and I'll be publishing more on all this soon. Stay tuned for the big Jupiter release of Galileo, it will blow your mind – coming in a few weeks. PS. This is the last week to sign up for the inaugural cohort of the Josh Bersin Institute GHRE Masterclass, basically a “masters degree” on everthing HR, AI, and how to advance your career. Not only is this the most comprehensive education we've ever developed, you'll meet some amazing faculty at USC and experience real AI-powered learning, meet your peers, and become JBI certified. Sign up here. Additional Information The New World of Work in An Inflationary, AI-Impacted Economy The Great Decoupling: How Workers Became Disconnected From Companies And AI Will Accelerate This Trend The Global HR Excellence Program: Join the Inaugural Cohort Now!   Chapters (00:00:00) - AI and the HR 2030 Workforce(00:04:07) - Wage increases and the labor market(00:06:53) - Employee Experience and Pay(00:08:08) - AI and the Corporate Code(00:10:20) - Will The Outsourcing of Recruitment Be Hurt?(00:13:35) - Will AI Replace the HR Software Companies?(00:17:46) - One more thing. This week is the last week to sign up

In fast-growing companies and competitive tech hubs, culture can quietly become the deciding factor between loyal, engaged teams and constant turnover. Today's guest, Heather Page, Culture and Experience Manager at AdvancedMD, shares how her journey from hand-coding websites in the early days of the internet to building brand and people-first initiatives prepared her to design an environment where nearly 700 team members feel connected, valued, and excited to show up on Monday. In this episode of Marketer of the Day, Heather reveals how her background in UX and digital experience naturally evolved into human experience and internal culture. She explains why the same questions you ask when designing a great product “Does this feel intuitive? Does it create connections? Does it reflect who we are?” should guide how you design your company culture. Instead of treating culture as perks and free sodas, Heather focuses on what people are really thinking and feeling on Sunday night: are they dreading Monday, or excited to plug back in? Heather walks us through her journey from web designer to culture leader, including how she volunteered for culture committees, paid attention to cross-functional teams, and ultimately had a role created specifically for her at AdvancedMD. She shares practical examples of how she and her team listen to employees through twice-yearly anonymous surveys and, crucially, act on the data instead of letting it collect dust. For Heather, people-first isn't a slogan, it's a pillar that drives decisions, programs, and daily behavior. We also dive into AdvancedMD's medical office software and how it's helping doctors reclaim their time, reduce burnout, and reconnect with the human side of healthcare. Heather explains how AI-enabled digital charting, automation, and integrated EHR/practice management tools free physicians from after-hours note-taking and clunky legacy systems. With strong onboarding and hands-on professional services, AdvancedMD doesn't just sell software; they guide practices through the change so the whole team feels supported, not overwhelmed. https://youtu.be/jzUqj0sMaTs?si=wfnr5SshZmJGn-11 Throughout the conversation, Heather emphasizes that rapport, curiosity, and genuine human connection are timeless superpowers. She encourages employees at every level to stop waiting for permission: sit with support, learn how sales thinks, understand your colleagues' worlds, and build real relationships. Promotions, opportunities, and innovation often follow the people who are genuinely interested in others, not just in climbing the ladder. If you want to: Build a culture where people feel seen, valued, and eager to stay. Reduce job-hopping by creating a true culture fit instead of surface-level perks. Use AI and better systems to give professionals (especially doctors) their time and focus back. Lead with empathy, listening, and follow-through in a way that never goes out of style; then this episode with Heather Page will give you a fresh, people-first lens on both culture and customer experience. Quotes: “Culture, to me, is a lot like a well-designed product: it's intentional, it evolves, and it's built for the people using it every day.” “If you take care of your people inside your company, they will take care of people outside your company, and that's a win-win.” “Each of us brings our own culture to the table every day, and sometimes those cultures mesh, and sometimes it's oil and vinegar.” Contact Details: Stop Letting Admin Work Slow Your Practice Down: See AdvancedMD In Action Today Connect With Heather Page On LinkedIn Follow Heather Page On Facebook Listen To The AdvancedMD Podcast On Apple Podcasts

AI for payroll is reshaping the profession but failed implementations reveal what truly matters. In this episode of @thepayrollpodcast, Nick Day, CEO of JGA Recruitment, sits down with Raju Chauhan, explore why payroll compliance and management require human judgment, what automation gets wrong, and how payroll professionals evolve into strategic oversight roles. Essential for anyone navigating payroll implementation in the AI era and building a resilient careerThis is not just another AI hype conversation. It is a grounded, practical look at where the technology genuinely helps and where it quietly creates risk.Nick and Raju explore why AI does not fix broken payroll processes but exposes them, how AI can act as a structured thinking partner without replacing critical thought, and why safeguarding personal and payroll data has become the single biggest risk facing leaders today.They also cover the real difference between adoption and AI literacy, practical starting points for leaders who feel behind, and why automating the most repetitive manual tasks first is the smartest place for any payroll team to begin.It is not about replacing payroll professionals.It is about revealing where payroll needs to evolve.And those are two very different things.Whether you are just starting to explore AI or already rolling it out across a global payroll function, this episode is an honest, practical look at how to do it without losing the discipline payroll depends on.This episode is sponsored by DeelManaging a global team is complex, Deel makes it simpler with payroll, HR, IT, and compliance all in one place. That's why over 35,000 businesses trust Deel to hire, pay, and manage their teams worldwide.See how Deel works at www.deel.com/nickdayGuest and Host:Connect with Raju Chauhan: https://www.linkedin.com/in/rajuchauhan40/Connect with Nick Day: https://uk.linkedin.com/in/nickdayFind your ideal payroll candidate with our job vacancy system: https://jgarecruitment.ck.page/919cf6b9eaSign up to the Payroll Podcast Newsletter: https://jgarecruitment.ck.page/23e7b153e7Stay tuned for the next episode of The Payroll Podcast, brought to you by Nick Day, CEO at JGA Recruitment, landing soon!Enjoyed this? Check out our sister podcast @thehrldpodcast for more great content!Timestamps:(00:01) Introduction: Is AI Coming for the Payroll Profession?(02:15) What Payroll Really Means: Creating Smiles Behind Every Payslip(06:52) Raju's First Encounter with AI: From ChatGPT to Real Payroll Tools(12:31) Getting Started: Where Payroll Leaders Should Begin with AI(14:27) Overcoming the Two Biggest Fears About AI in Payroll(18:24) The Real Risk: Data Safeguarding and AI Literacy(21:55) How AI Became Raju's Thinking Partner, Not His Idea Generator(26:13) Can AI Actually Improve the Employee Experience?(29:38) Shortcut or Discipline? What Recruitment Teaches Payroll About AI(35:39) Bad Data In, Bad Data Out: Why Structured Prompting Matters(40:00) Automation Priorities and the Future of Payroll in an AI World(44:09) Payroll Vault: Career Advice, Data Risk, and Predictions

In this In Case You Missed It episode of the I Hear Design podcast, we revisit an article from interiors+sources that explores how Hendrick designed Synovus Place, a 122,000-square-foot downtown Columbus, Georgia, headquarters, around community, change, and employee experience. The project brought several locations together under one roof while using workplace strategy, change management, interior design, and environmental graphic design to help employees navigate the transition. The design centers community as both a spatial and cultural framework, with flexible work settings, transparent connections, quiet areas, social spaces, biophilic elements, and amenities that support comfort and choice. Brand storytelling, color, materials, and graphics further connect Synovus' culture and local roots to the workplace experience. Listen in for a closer look at how Hendrick approached workplace transition, community, flexibility, employee well-being, and brand storytelling to shape the Synovus Place headquarters—and how those strategies come together to create a more connected workplace experience.

Where has the summer gone? Hard to believe we are staring at back-to-school in the face. I'm just wrapping up my summer course on Employee Experience, and it was great to see the students produce projects that really embrace the value of employees in organizations. Hopefully some of their ideas can be implemented in actual organizations, because I do believe that they can make a difference by putting their words into action. Now onto the regular fall semester, where more design work will be done and ideas generated (and unfortunately papers to be graded).  The new semester is a kind of blank slate, even though it is going to be my 27th year at my school. But it is still a blank slate, whether or not I'm teaching the same classes or a new one. A syllabus and a course is at the end of the day an exercise in design. There always is something to be tweaked and adjusted, shifted and modified, trying to make things better and connect with the students. Design is, at the end of the day, about making things better, in ways small and large.  Today's guest on Experience by Design is all about making things better in ways both small and large. Andrea Lake is CEO of Sticker Junkie, which was founded in 1999 with not just a mission of creating quality products for customers, but creating experiences for employees as well. Before that, she also was a contestant on The Apprentice with a certain current president. And even before that. She had a business of selling Rhythm Sticks, t-shirts, and other entrepreneurial ventures. But being a dedicated entrepreneur does not mean she does business as usual. We talk about her philosophy regarding running a business as well as capitalism as well. She describes Sticker Junkie as a punk rock company, which includes having open financials and advocating for a living wage (starting with her own employees). We talk about how companies have shifted away from treating employees as resources, and into valued members of the workplace community. This includes ideas such as profit sharing. She explains how Sticker Junkie provides high-touch client service and builds customized interfaces for each client. Andrea notes that customers are increasingly seeking out businesses with ethical practices, particularly avoiding those owned by private equity firms, and she believes this trend will continue to benefit companies like hers that prioritize values over pure profit maximization. Additionally, Andrea talks about the importance of non-linear and critical thinking as vital skillsets that need to be taught more in schools.  A bit of strong language to communicate deeply held beliefs in this one.  Sticker Junkie: https://www.stickerjunkie.com/ Sticker Junkie Living Wage Page: https://www.stickerjunkie.com/pages/livingwage Andrea Lake LinkedIn: https://www.linkedin.com/in/andrealake101/ Andrea Lake Webpage: https://www.stickerjunkie.com/pages/andrea-lake

What if the greatest thing a leader could give their team was not an answer, but the space to discover one?In this episode of Success Leaves Clues, Robin Bailey and Al McDonald sit down with Christine Vigna, Chief People Officer at Dejero, to explore leadership coaching, employee empowerment, workplace culture, governance, and the connection between employee experience and business performance.Christine explains why Dejero developed its leaders to become better coaches instead of simply better managers. By moving decisions away from leadership bottlenecks and empowering employees to solve problems, the company has strengthened engagement, accelerated development, improved customer experiences, and achieved employee retention two to three times longer than the average stay in the technology sector.She also shares why culture cannot be separated from business performance, how ego quietly erodes psychological safety, and why confident leaders create space for other people's ideas rather than needing to be the smartest person in the room.This conversation offers a human-centered approach to leadership that does not sacrifice accountability or results. It shows how thoughtful coaching, consistent governance, and trust can help people perform at their best while building a stronger, more scalable organization.You'll hear about:How employee experience influences customer experience and revenue Why governance supports scalable, consistent decision-making The question leaders should ask before sacrificing long-term capability How coaching became a driver of business performance at Dejero Why managers become bottlenecks when every decision flows upward How leadership coaching improves autonomy, engagement, and retention Why performance challenges should never surprise an employee How Dejero achieved retention two to three times the technology-sector averageThe difference between confidence and ego in leadership How executive behaviour shapes psychological safety and workplace culture Why coaches help people uncover answers instead of supplying them How to move forward without perfect information or perfect conditionsWe talk about:00:00 Intro 01:13 Meet Christine Vigna, Chief People Officer at Dejero 02:26 Connecting people, customer support, and corporate governance 05:00 Are you solving today's problem at tomorrow's expense? 06:16 A customer experience lesson from Mid-Day Squares 09:34 Why governance becomes easier when people see progress 12:41 Aligning business strategy with human-centered practices 14:02 Developing better coaches instead of better managers 15:38 How coaching improved engagement, performance, and retention 21:21 Why every leader can benefit from coaching 24:46 How managers unintentionally become decision-making bottlenecks 28:57 Why ego quietly destroys culture and psychological safety 32:49 Moving forward without perfect conditions or complete informationConnect with ChristinaLinkedIn: https://www.linkedin.com/in/christinemvigna/ Website: https://www.dejero.com/leadership/christine-vigna/ Connect with UsLinkedIn: Robin Bailey and Al McDonald Website: Aria Benefits and Life & Legacy Advisory Group

What kind of experience do other people have when they work with you? It's a simple question—and one that can transform the way you lead. In this conversation, executive coach and bestselling author Brenda Bence shares lessons from coaching CEOs around the world, along with pivotal moments from her own leadership journey. Through unforgettable stories and practical examples, she explains why great leaders build people before they build businesses, why curiosity and listening matter more than having all the answers, and why the best leaders continually examine the impact they have on others. Whether you lead an organization, a team, or simply want to become a better colleague, Brenda offers wisdom that will challenge you to think differently about the kind of leader you're becoming. Brenda Bence is recognized by Thinkers50 as a Coaching Legend and is ranked by Global Gurus as one of the world's top three executive coaches. She is a Hall of Fame professional speaker and the award-winning author of 12 books, including her latest, Would YOU Want to Work for YOU™? Known as the "Billion Dollar Coach," Brenda has coached dozens of C-Suite executives from many of the world's largest and most recognized corporations. Her passion lies at the intersection of leadership and branding, helping leaders build both the organizations they lead and the individual leadership brands they leave behind. Through Brenda's coaching, global keynote speeches, and award-winning books, she has inspired and developed hundreds of thousands of leaders around the world.  You'll DiscoverWhy growing people must be part of every business strategy. The mindset shift every leader must make to move from expert to leader. How understanding what motivates each employee dramatically improves engagement and retention. Why middle managers determine whether organizational change succeeds or fails. How listening and curiosity create stronger leaders than certainty and control.Connect with Brenda Bence LinkedIn https://www.linkedin.com/in/brendabenceWebsite Brenda Bence https://www.BrendaBence.com BooksWould YOU Want to Work for YOU? https://www.amazon.com/Would-YOU-Want-Work-Performance/dp/B0H5RDP3N1Leading YOU https://www.amazon.com/Leading-YOU-self-leadership-executive-success/dp/1942718012 Check out all the episodesLeave a review on Apple PodcastsConnect with Meredith on LinkedIn

Zach sits down with Brian Aquart is a Vice President, Workforce & Community Education, Advancing Pathways, Talent & Innovation, Narrative Leadership for Clarity & Purpose, Board Member with Northwell Health. About Living Corporate: ⁠⁠⁠Check out our merch⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠! https://living-corporate-shop.fourthwall.com/ Learn more about⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠Living Corporate's offerings and services⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. https://work.living-corporate.com/ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Join our Patreon⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠! ⁠https://www.patreon.com/livingcorporate About Brian Aquart : https://www.linkedin.com/in/brianaquart/

In this episode, Ray explores the uncomfortable truth: firm culture is revealed through what leaders reward, tolerate, and ignore on a typical Monday morning. For advisory firm owners, understanding your actual culture, not your aspirational values, has direct business impact.Ray makes the connection concrete: research from SHRM shows that employee experience and engagement account for 42% of turnover intent. Regrettable attrition is expensive. More importantly, in relational advisory businesses, internal culture becomes external client experience. Clients feel when teams are aligned, communication is clear, and people are supported. They also feel when turnover disrupts continuity and people are burned out.This episode is built around an immediately actionable framework: the culture evidence review. Rather than running another employee survey, Ray walks you through five practical questions that move culture from sentiment to evidence. You'll learn what to examine, what it means when certain behaviors are tolerated, and how to use stay interviews to listen early before exit interviews teach expensive lessons.WHAT YOU'LL LEARN IN THIS EPISODEWhy culture is revealed through behavior, not proclamation, and how to examine evidence instead of languageHow employee experience and engagement directly correlate with turnover intent (and the research that proves it)The five-question culture evidence review framework that translates culture into measurable leadership decisionsWhy tolerated behaviors become permission and what behaviors are costing your firm stability and client continuityHow to use stay interviews to listen early and understand what your best people need to stay engagedTHE FIVE-QUESTION CULTURE EVIDENCE REVIEWWhat behaviors are rewarded around here? Look past the value statement. Who gets promoted, praised, paid, invited to important conversations? Do you reward people who develop others or only those who generate revenue? Do you reward collaboration or information control? Do you reward system improvement or crisis heroics?What behaviors are tolerated? Every firm tolerates something. Poor follow-through, weak meetings, avoided feedback, disrespectful communication, hoarded clients, undermining peers, not using the CRM, treating staff as support instead of colleagues. When leaders tolerate these behaviors, tolerance becomes permission.What do employees fear saying out loud? Your team may know where the firm is stuck before leaders admit it. They know which processes are broken, which client segments drain the team, which advisors are difficult. A healthy culture gives truth a place to go.What are stay interviews telling us? Ask why people stay, what might cause them to leave, where they feel underutilized or unsupported, and what would help them grow. Listen early.What is AI anxiety doing to the culture? Employees may not directly name AI fear. They hesitate to use tools, fear being replaced, or assume productivity gains mean more work. Leaders need to surface this conversation.COACHING QUESTIONS FOR YOUR LEADERSHIP TEAMWhat behaviors are shaping your culture more than your stated values do?Where is the firm tolerating behavior that undermines trust or performance?What would your employees say the culture rewards most in your firm?What are stay interviews telling you before exit interviews make the lesson costly?How is AI anxiety manifesting in the culture, even if people are not naming it directly?Building the Billion Dollar Business is hosted by Ray Sclafani, Founder and CEO of ClientWise, the financial services industry's leading executive coaching and team development firm for elite advisors and wealth management teams.Find Ray and the ClientWise Team on the ClientWise website or LinkedIn | Twitter | Instagram | Facebook | YouTube

What You'll Learn in This Episode:In this episode, Patrick Adams is joined by Rebecca Moyers, Director of Operational Excellence for the State of Missouri, for a preview of her session at the Lean Solutions Summit, The Feedback Advantage. Rebecca shares how the State of Missouri is using employee and customer feedback to guide process improvement, strengthen experiences, and focus limited resources on the improvements that matter most.The conversation explores how Missouri built an operational excellence community across 17 executive agencies, uses feedback to support both employee and customer experience, and applies omni-channel listening to better understand the entire customer journey. Rebecca also explains why organizations need to look beyond internal silos and consider whether every part of an experience connects seamlessly from the customer's perspective.Rebecca shares practical examples of collecting feedback through website interactions, surveys, call centers, and operational data, and emphasizes that organizations shouldn't ask for feedback unless they're prepared to act on it. Most importantly, she explains that these principles aren't limited to government or large organizations; teams in virtually any industry can use intentional feedback to improve processes, culture, and the experiences they create.Key Takeaways:Feedback helps organizations focus improvement efforts on what matters mostGreat customer experiences require looking at the entire journey—not individual silosEmployee and customer feedback become more powerful when paired with operational dataDon't ask for feedback unless you're prepared to act on itLinks:https://www.findleansolutions.com/lean-summit/https://www.findleansolutions.com/

Psychological safety is more than a workplace term. It shows up in the everyday experiences employees have with their leaders, their teams, and the systems around them.In this episode of High Velocity Radio, host Lee Cantor talks with Sacha Thompson, founder of The Equity Equation, about creating authentic workplaces where people feel valued, heard, and able to contribute. Sacha shares how leaders can move beyond buzzwords and focus on what employees are actually experiencing day to day.Together, they explore the disconnect between stated culture and lived experience, the role of leadership alignment, the impact of AI on employee roles, and why investing in employee development is essential for building trust and sustaining healthy teams. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit deiafter5.substack.com/subscribe

In this conversation, Boris Musheyev, founder of BORISMTAX, ranked No. 2,051 on the 2025 Inc. 5000, shares his approach to employee experience, leadership, and building a strong company culture. Boris describes the firm as a tax planning and advisory business focused primarily on helping business owners better understand and manage their taxes through clear communication and education. He explains how leading by example and taking a family-first approach have helped him attract and retain talented employees by creating a workplace where people feel supported, personal needs can be discussed openly, and work-life balance is valued. Boris also discusses the importance of celebrating his team, offering flexibility, and avoiding unnecessary overtime outside of tax season.  Above all, he emphasizes that people are the company's greatest asset, that hiring should be intentional, and that he will always prioritize his team when a client treats them disrespectfully. The conversation offers an insightful look at how thoughtful leadership and a people-first culture can contribute to both employee satisfaction and long-term business success. Episode Highlights & Time Stamps 0:06 Family First, Lead by Example 0:49 Employee Experience Matters 2:35 Meet Boris M. Tax 7:10 Core Leadership Principles 8:26 Building a Family-First Culture 11:46 Signs of True Family Values 15:22 Experience Over Output 17:50 People Are the Biggest Asset 20:58 Team Before Clients 23:17 Lead by Example and Growth The Bigger Leadership Lesson ✅The most important takeaway from this conversation is that culture isn't built through slogans. It's built through repeated actions. ✅If you say family comes first, your employees need to see you live it. ✅If you say people matter, you need to invest in them. ✅If you say respect matters, you need to protect your team when difficult situations arise. ✅And if you want people to bring energy and commitment to the business, leaders have to create an environment where people feel valued, trusted, and supported. ✅Boris's approach demonstrates that you don't have to choose between a high-performing company and a people-first culture. The right culture can become one of the reasons your company performs better. Key Takeaways for Founders ✅Lead by example. Your team will follow what you do more than what you say. ✅Make your values visible. Values only matter when they influence real decisions. ✅Put people before processes. Your employees are a major driver of growth and scalability. ✅Create an experience, not just a job. Give people reasons to enjoy being part of your company. ✅Support employees as whole people. Their families, goals, and lives matter. ✅Protect your culture. Not every client or employee is the right fit. ✅Invest in your people. Coaching, development, and personal support can build long-term loyalty. Remember that culture affects the bottom line. A strong employee experience can translate into stronger teams, happier customers, and a healthier business. Listen to the Full Episode If you're a founder working hard to grow your company but still find yourself too deeply involved in the day-to-day, this episode offers a different perspective: your company's growth isn't just about working harder. It's about building the people, culture, and leadership systems that allow the business to grow beyond you. Listen to the full conversation to hear Boris's firsthand experiences and practical approach to building a company where people genuinely want to show up, contribute, and grow.

Artificial intelligence is transforming the workplace, but successful organizations know that technology alone isn't enough. Recorded live at World Workplace Europe, Dr. Matt Tucker sits down with Jessica Schmidt, Future of Work Strategy Lead at EY, to discuss how leaders can prepare their workforce for the future of work. Together, they explore evolving talent expectations, AI leadership, workplace strategy and why organizations must balance technology, physical workplaces and human behavior to create lasting business value. They also discuss the skills leaders need, why only a small percentage of organizations are realizing measurable returns from AI investments and what facility managers can do to prepare for the future.  Timestamps: 0:00 - Why only 28% of companies see business value from AI 1:18 - Introduction to Jessica Schmidt and the future of work 3:35 - The biggest forces reshaping today's workplace 5:42 - Why generational stereotypes miss the bigger picture 6:28 - Changing talent expectations and workplace sustainability 8:18 - Bricks, bytes and behaviors explained 10:06 - Why people matter more than technology 12:34 - Leading AI transformation in facility management 14:15 - World Workplace 2026 15:00 - What an AI-enabled organization really looks like 16:10 - The leadership framework: Tool set, skill set and mindset 17:12 - Building AI skills across your workforce 18:03 - Why mindset is the biggest leadership challenge 19:20 - Helping employees embrace AI instead of fearing it 20:18 - Why most AI investments fail to deliver value 21:10 - From AI assistants to AI agents 22:22 - Preparing the next generation of FM professionals 23:48 - The Great Resignation and evolving employee expectations 25:00 - Why learning is becoming a competitive advantage 26:15 - How organizations can attract and retain top talent 26:52 - Closing remarks Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

As I have been working on my book “The UN-WOW,” I've been talking to a lot of people in experience design and experience management about whether or not my idea for the book makes sense. Two things have emerged from these conversations. First, people generally are very supportive of the principles behind The UN-WOW. It seems that people see a lot of opportunity in exploring more mundane aspects of everyday life for design opportunities. It has been great to hear that vote of confidence as I work on the project, and people being excited to hear more about it as it is coming together. The second thing to emerge is that on a certain level, none of this experience design work should be that hard because our goals are pretty simple. At its foundation, we ideally are trying to make life better for our design audiences. Whether it is user, customer, patient, employee, student, client, or any other experience design space, we want to improve the experiences that people have (regardless of whether these experiences are mundane or metamorphic).  How we create these experiences, and the scale that it is done, becomes the work of the designers. What should be easy becomes more challenging when other organizational priorities take over. Organizations can become fixated on outcomes that run counter to the goals of experience designers. Caring about customers, employees, users, and others can be seen as a luxury when the only focus is profitability. Thus, many experience designers feel frustrated when trying to do their work, running into barriers that either minimize the scope of their work, or completely block it from happening. Leaders may want to talk about being human-centered, but don't necessarily see the need to treat people like human beings. To talk about the challenges and opportunities, I welcome Tamar Cohen to the Experience by Design studios. Like many people in experience design, Tamar had a very non-linear path to her work. Starting out as an Art History major, she worked in galleries and auction houses. She found herself at Citibank for 16 years, applying the skills she acquired from art history to her work in customer experience. She also shares her work leading other companies like Zoetis as the Head of Global Customer Experience Strategy and at Travelers as VP of Employee Experience. We talk about the importance of connecting employee experience and customer experience, making your employees your first customers. We also talk about the importance of ethnographic research to understand the full employee and customer journeys.   We also discuss her new project with Michael Lowenstein as well as work with James Killian (both former guests on ExD). She describes what she calls the Halo Effect, which includes conducting qualitative research based on the Four E's Framework: educate, empower, engage, and energize. Her company HaloEffect works by diagnosing the human system first, working with organizations and leadership to put people first. Again, a simple idea that companies struggle executing, which Tamar tries to help them accomplish. It was a great conversation about the importance of employee experience (especially in relation to customer experience), how to lead with a people-first strategy, and how even a degree in Art History can lay the foundation for better experience designs.  Tamar Cohen on LinkedIn: https://www.linkedin.com/in/tamarcohen HaloEffect: https://www.myhaloeffect.com/

I'm back from my vacation with the kids, which we took in Lake Placid, New York. For those of you with kids, you know that vacation with kids is never really a relaxing time. It is more of a relocation, but with more spending and trying to keep people entertained. Despite those challenges, I had a good time, even though I feel like I need a vacation to recover from my vacation. Instead of getting that, I came home to one of my dogs having developed Lyme disease and had to take him to the vet. Thankfully he is responding well to the medication (albeit $200 plus dollars later).  Also freaking me out a bit is that it is nearly August. How the year is over half over is beyond me.  The end of my vacation means that August is nearly here. When August is nearly here, it also means that the new school year is nearly here. And that eventuality means a shift in my work. I've had a productive summer of writing the UN-WOW book manuscript. I now need to continue that work while shifting to my other work of (hopefully) educating young minds. It feels like I divide my life not into months, but phases of work. Probably you do too. We can think about our year in which financial quarter we are in, the tempo of our work projects, the phases of required work reports. Work dictates our sense of time, or how we think about time, which speaks to the significance that work plays in our lives beyond simply providing an income. Dr. Michael Lowenstein has spent his career understanding the impact of work and workplaces on employees, focusing on the relationship between employee experience and customer experience. In my employee experience course, I actually use his book “Employee Ambassadorship,” which focuses on how to create cultures that turn employees into brand ambassadors. Or put more simply, “What is the likelihood that your employees would recommend your company to others?” He is working on a new book project and course framework with Tamar Cohen that further demonstrates the links between customer experience and employee experience, emphasizing that if you want to do well by your customers, you first have to do better by your employees. Michael and I talk about the importance of stakeholder integration in your strategic planning, that you have to create alignment before taking action. Michael shares his experience working with organizations that prioritize both employees and customers, citing examples like MBNA America, Costco, and Market Basket. He explained how companies like Virgin, Baptist Healthcare, and Ritz-Carlton have successfully transformed their cultures to align internal and external focus, moving from employee satisfaction to engagement to commitment and ultimately customer advocacy. We also compare different organizational models, including B corporations, private companies, and public companies, in terms of their effectiveness in fostering employee-customer linkages. I've known Michael for a long time, having done presentations and other events together. It was great to catch up with him, as well as capture his insights and experience on the podcast.  Michael Lowenstein on LinkedIn: https://www.linkedin.com/in/michaellowenstein/ “Employee Ambassadorship”: https://www.amazon.com/dp/163157664X

Calling empathy a “soft skill” sounds harmless until you see what it does to your customer experience and your retention numbers. We dig into the uncomfortable pattern where leaders say they want people to feel heard and valued, then invest almost all training time in systems, process, and compliance. The result is predictable: frontline teams feel unsupported in the moments that require judgment and compassion, customers sense the disconnect, and both groups walk away.From inconsistent experiences that erode brand trust to the steep cost of attrition and lost institutional knowledge, we connect “soft skills” investment directly to business outcomes. If you're ready to turn customer experience into a winning business strategy, listen now, then subscribe, share this with a leader who owns onboarding, and leave a review with the one “human skill” you want your organization to take seriously.Looking for more help with CX strategy? Contact Experience Investigators -- https://experienceinvestigators.com/contact/Resources Mentioned:Order your copy of Experience Is Everything -- http://experienceiseverythingbook.comLearn more about CXI Membership™ and apply -- http://CXIMembership.comExperience Investigators Website -- https://experienceinvestigators.comEnjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact.Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

AI is changing work faster than most people expect.The real question isn't whether jobs will change, but whether employees and leaders are prepared to adapt. In this episode, Jacob Morgan, Best-Selling Author, Keynote Speaker and Founder of Future Of Work Leaders, explains why employee experience must evolve and what organisations can do to stay ahead.Jacob introduces the Eight Laws of Employee Experience, showing how organisations can return to the fundamentals while adapting for an AI-driven future. He explores why leaders must balance empathy with accountability, create cultures where difficult conversations drive innovation, and invest in internal mobility rather than leaving employees uncertain about what's next.For HR and business leaders, this conversation is a reminder that AI doesn't remove the need for great leadership, it raises the standard. Whether you're redesigning employee experience, preparing your workforce for AI, or helping people take ownership of their careers, this episode offers practical ideas for building organisations that are ready for what's next.

It's a strange time: the economy and capital markets are booming, yet worker engagement is as low as it was during the pandemic. It's a strange combination of events: stock market at all time highs while affordability and trust are at all time lows. Have we over-inflated our economy or is it something more systemic. As I discuss in my latest article, some of the challenges we face have been building for many years, while others are very recent. We live in a world of growing automation, fear of job loss, yet an extraordinary world of new health, business, and creative opportunities. And young people are the most pessimistic of all. Is it just the “chaos of change” that's causing the issue? In today's podcast I explain the factors and give you, as a business or HR leader, some advice on what to do. Additional Background Affordability Is Not Just Inflation: It's Time For A Historic Shift In Wages. Worker engagement just hit a decade low — and new data from 88 million employees shows why managers are the problem AI Prices Are Going Up, Up, Up – And What This Means For Enterprise AI Conflicts are on the rise globally, at the highest level since WWII, data shows There's Another Reason Gen Z Can't Find Work Chapters (00:00:00) - Employee Engagement and Trust in Companies(00:06:07) - Wage stagnation and what can we do about it(00:11:08) - Employee Experience in the AI Era(00:12:28) - IBM's Core(00:18:17) - More Focus on Frontline Work

Send us Fan MailLike many family-owned businesses, Jasons NY Pizza had a moment of reflection during the COVID pandemic. If they wanted to continue to grow and expand, the leadership team would have to create more management positions and solidify a processes for employee pay structures and raises. Chief Experience Officer Zachary Black joins The Hot Slice podcast to share how these changes have allowed Jasons to double the number of stores it operates in Maine and permitted the owners time to work on the business – not just in the business. The pizzeria now adheres to a pay schedule, and workers know when they can expect raises – and how much. Such new systems have reduced turnover and freed up time to work on a new employee-training program.SHOW NOTESJasons NY Pizza: jasonsnypizza.comEmployee Experience Edition of Pizza Today magazinePizza Expo ColumbusJuly 2026 issue of Pizza Today magazine

What makes people genuinely love where they work?In this episode of Success Leaves Clues, Robin Bailey is joined by special guest co-host Ashlea DesRoches for an inspiring conversation with Stephanie Crombie, Employee Experience Manager at HeyOrca, about the power of creating workplaces where people truly feel they belong.Drawing from a career that began in hospitality and took her around the world aboard cruise ships, Stephanie shares how memorable experiences, intentional leadership, and personalized employee journeys can transform workplace culture, especially in fully remote organizations.Rather than relying on generic perks or one-size-fits-all programs, Stephanie explains why today's most successful organizations create meaningful moments that help employees feel seen, valued, and connected from their very first day. From onboarding new hires to recognizing everyday contributions, she reveals practical strategies leaders can implement to improve engagement, retention, and long-term business success.Robin, Ashlea, and Stephanie also discuss remote culture, personalization, employee recognition, onboarding, belonging, leadership, workplace happiness, and why the way leaders make people feel will always matter more than any KPI.Whether you're a CEO, founder, HR leader, people manager, or someone passionate about building stronger workplace cultures, this episode offers actionable ideas for creating organizations where people thrive.You'll hear about:Why employee experience extends far beyond perks and benefits Creating meaningful workplace moments that employees remember Building a culture of belonging in fully remote teams The connection between employee happiness and business success Why personalized recognition outperforms generic rewards How intentional onboarding increases engagement and retention Practical ways leaders can make employees feel seen and valued Recognizing effort throughout the journey, not just outcomes Voice and choice as the foundation of great employee experiences How small moments create lasting workplace cultures Why human connection remains leadership's greatest advantageWe talk about:00:00 Welcome and introduction to Stephanie Crombie02:00 From hospitality to employee experience leadership05:45 Why people remember how work made them feel10:20 Building belonging in fully remote organizations15:30 Spotting culture shifts before they become problems17:30 Creating unforgettable onboarding experiences22:20 Personalization versus automation in employee experience27:00 Why generic perks no longer create engagement28:15 The power of "Voice and Choice"30:00 Happiness, belonging, and leadership culture32:00 Planting trees for future employees35:00 Final leadership lessons and closing thoughtsConnect with StephanieLinkedIn: https://www.linkedin.com/in/stephanie-crombie14/ Website: https://www.heyorca.com/ Connect with UsLinkedIn: Robin Bailey and Al McDonald Website: Aria Benefits and Life & Legacy Advisory Group

Did you know social workers are making an impact in the NFL? In this episode, we explore the growing field of sports social work and what it's really like to support professional football players and retired athletes. From mental health and substance use concerns to career transitions and family support, social workers play a vital role both on and off the field.We also discuss common interventions, ethical dilemmas unique to professional sports, and how new NFL mandates around behavioral health are creating exciting career opportunities for social workers interested in sports.In this episode, we cover:What social workers do in the NFL and professional sportsHow social workers support current and former playersCommon interventions, including crisis support and mental health careEthical challenges and confidentiality concerns in sports settingsNew NFL policies that are expanding opportunities for social workersIf you've ever wondered what a career in sports social work looks like, this episode will give you an inside look at one of the most unique and rapidly growing areas of the profession.Devon Lewis-Buchanan has built his career on the belief that leadership rooted in empathy and service can transform people, teams, and communities.A former NFL hopeful who once earned a tryout with the Oakland Raiders, Devon's journey has come full circle. He returned to the organization as Director of Alumni Benefits & Resources, helping redefine how professional sports teams support their former players, setting a new standard for alumni care and transition services.Now serving as Senior Director of Diversity, Inclusion & Employee Experience for the Las Vegas Raiders, Devon leads strategies that integrate diversity, wellness, recognition, and community impact, creating a holistic, human-centered employee experience.As a Licensed Clinical Social Worker (LCSW) and Certified Diversity Executive (CDE®), Devon is deeply committed to cultivating environments where people feel seen, valued, and empowered to thrive.____________________________________⁠Tap Here to Subscribe⁠ to the Social Workers, Rise! Email Resource List⁠Tap Here⁠ to shop career courses for Social Workers.____________________________________Thank you to our SPONSORSHPSO Professional liability insurance designed for healthcare providersRISE Directory for Clinical Supervision

Working from home over the summer, primarily working on the Un-WOW book but other things as well, I get to see what passes for daytime television today. It takes me back to my childhood a little when I would be at my grandparent's home during the summer months where they would watch me. This was in the archaic before-times, when cable television didn't exist. Although in Detroit we were living pretty large because we were able to get the Canadian Broadcasting Corporation (or CBC) with our antenna. Even with this expanded option, my grandmother's TV was always tuned to the daytime soap operas, including the long-running One Life to Live. The show ran for 21 seasons, from 1968 to 2013. Being young, I never quite captured what was going on, but it all seemed pretty dramatic.  It is an interesting concept to ponder having ‘one life to live.' In a biological sense, that might be inarguable given that we are alive for a finite period of time. On the other hand, it is completely inaccurate. If you think about your own life, there are probably many different ‘lives' that you have lived. We might even think of them as stages in our lives, where we end one thing only to begin another. At some point, to quote The Talking Heads David Byrne, “And you may ask yourself, Well, how did I get here?” Beats me. Some parts of my life seem many lifetimes ago. I don't even know who that person was. I can see glimpses of him, but that person isn't here anymore. All that's left is me right now, and even that is transitory.  So, many lives and many transitions in one's life. In fact, we can say that life is about transformation and transition, changing and becoming. Much more than just one life to live.  My guest on Experience by Design today Danielle Bennett has, like all of us, undergone some transitions in her life. First was her stint in the Navy, working first on the surface fleet and in the air service, and then on submarines, where she learned valuable lessons in leadership and how small errors can lead to major consequences. Then there was the transition out of the Navy due to a medical discharge, meaning finding her place and purpose in civilian life. There also was the transition to being a franchise owner and entrepreneur, as well as consultant and coach. Additionally, there was her gender transition to becoming a woman, making the decision to become Danielle. We talk about lessons learned from the Navy, especially in the Silent Service, such as when a lack of coffee filters required immediate action. She also talks about how coaching girls softball and coaching business leaders can be very similar in that they both require helping guide people get the most out of themselves. Danielle uses the mantra of “Chin up, chest out” to promote pride in facing transitions with resilience. Danielle also shares how she works with clients to improve organizational systems, especially in the aerospace and defense industries.  Finally, Danielle talks about her book “Leadership Voltage: Capturing Lightning with Triadic Balance,” where she emphasizes “Growth is everything” and leaders need to empower (rather than manage). She also shares her business academy DS7 Precision, offering 12-14 weeks intensive coaching programs.  LEARN MORE: Danielle Bennett on LinkedIn: https://www.linkedin.com/in/daniellejoleighbennett/ Danielle Bennett Website: https://www.daniellejoleighbennett.com/   Radiant Legacy Collective: https://www.radiantlegacycollective.com/   DS7 Precision: https://ds7precision.com/   “Leadership Voltage”: https://www.amazon.com/Leadership-Voltage-Capturing-Lightning-Triadic/dp/B0GVNBYGHF/

Send us Fan MailSend us Fan MailIn this insightful episode of Living the Dream with Curveball, we welcome Robert Reitknecht, a seasoned expert in the hospitality industry known for his ability to lead, connect, and create meaningful change in high-pressure environments. Robert shares his passion for transforming everyday challenges into opportunities for growth, focusing on the importance of aligning leadership, teams, and customer care.Listeners will discover how Robert helps boutique and luxury hotels bridge the gap between their brand promises and the actual experiences guests encounter. He emphasizes that the key to delivering exceptional customer care lies in understanding and enhancing the employee experience first, ultimately leading to improved guest satisfaction.Throughout the conversation, Robert discusses common challenges faced by hospitality teams, including misalignment and the struggle to maintain engagement in fast-paced environments. He shares valuable insights on how to foster a culture of collaboration and purpose, which is essential for thriving under pressure.Join us as Robert reflects on his legacy in the hospitality industry and shares stories of cultural transformations that highlight the power of listening and engaging with team members. He also touches on the evolving landscape of hospitality, including the impact of AI and the importance of community connections.What You'll Learn in This Episode:- The significance of aligning leadership and teams for guest satisfaction- How to foster an engaging employee experience to enhance customer care- Strategies for overcoming common challenges in the hospitality industry- The role of purpose in driving performance and team alignment- Insights into the future of hospitality and the integration of technologyFor more information on Robert Reitknecht and his work, connect with him on LinkedIn Don't miss out on this engaging episode filled with practical advice for anyone in the hospitality sector and beyond.Support the show

Host Osama Aduib from ISS Facility Services sits down with his colleagues Paul Ratkovic and Amelia Ekus to discuss the “hidden menu” of facility management. The conversation explores how invisible systems, operational decisions and hospitality-focused thinking shape the workplace experience in ways occupants may never notice directly, from HVAC and lighting to food service, cleanliness and comfort. Paul and Amelia share insights on empathy in facility management, anticipatory service, workplace innovation and how FM teams can create seamless, people-centered environments through collaboration and intentional design. They also discuss the role of technology, AI and data-driven insights in supporting proactive building operations while emphasizing that hospitality, human connection and emotional intelligence remain at the center of exceptional workplace experiences. This episode is sponsored by SiteMap®, powered by GPRS. Learn more at sitemap.com/ifma Resources: Re-thinking the Purpose of the Workplace Experience The Enduring Significance of Place Timestamps: 0:00 - Introduction to the “Hidden Menu” of Facility Management 2:01 - How hospitality and facility management intersect 3:10 - Defining the hidden menu in workplace experiences 4:38 - Why engineering is one of the most hospitality-driven functions 6:18 - Frictionless experiences vs. “good friction” in the workplace 8:47 - The emotional impact of HVAC, comfort and building systems 11:10 - Emotional intelligence and empathy in facility management 14:28 - Innovation, anticipation and proactive workplace experiences 16:35 - AI, data and the future of anticipatory service 18:55 - How engineering teams create invisible, seamless experiences 20:35 - Building a culture of hospitality across FM teams 22:10 - Using sensors and data to improve occupant experiences 23:40 - Predictive analytics, occupancy insights and space behavior 25:35 - Practical ways FM leaders can activate the hidden menu 27:15 - Why “placemakers” mindset matters in FM 28:20 - Final thoughts on service, visibility and human-centered experiences 30:20 - Closing remarks Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

What if the patient never noticed the merger at all? For Matt Staub, that's not a failure — it's the goal. In this episode, Your Health CEO Matt Staub sits down with Jamie to talk through the company's merger with TCPA and Providence Care — a move that brings together similar footprints in primary care, palliative, hospice, skilled nursing, and assisted living across South Carolina and Georgia. As a 23-year healthcare veteran going through his first merger, Matt is candid about the tedious due-diligence "earnest money" phase, the EMR transitions ahead, and why he refuses to let "what could go wrong" crowd out "what could go right." You'll hear: Why "mass moves mass" — and what scale actually buys patients in care management and data analytics How Your Health breaks 50,000 patients into groups, teams, and "hubs" so no one falls through the cracks The "change is hard" philosophy and the discipline of productive (not just effective) communication How the spirit of agape — godly love — still threads through a company that's evolved far past its original name What success looks like in six months: patient retention, mission and margin If you lead through change — or live through it — this one will reframe how you think about getting bigger without losing what made you matter.

Summary In this episode, Chad Burmeister speaks with Josh Hill, VP of HR at Tier 11 and co-founder of Super Hired and Super Trained, about the transformative role of AI in recruitment and employee experience. They discuss how AI can enhance the hiring process, the importance of understanding employee needs, and the necessity of a human-led approach in AI interactions. Josh emphasizes the need for a bespoke recruitment process that considers the unique context of both candidates and companies, and the importance of building trust in AI technologies. Takeaways AI enhances employee experience by providing insights into their needs. Recruitment should focus on first principles to understand candidates better. AI can be a powerful tool but must be used intentionally. The recruitment process is often flawed due to surface-level data. Candidates need to feel valued and engaged during the hiring process. Human connection is essential in AI-driven recruitment. Trust in AI is crucial for effective candidate interactions. Recruiters are evolving into multifaceted roles, including career coaching. Understanding emotional nuances is key to successful hiring. The future of recruitment lies in innovative, human-led technologies. Chapters 00:00 Introduction to AI in Sales and HR 02:47 The Role of AI in Enhancing Employee Experience 05:29 AI as a Tool for Recruitment and Discovery 08:34 The Importance of First Principles in Hiring 10:46 Challenges in Traditional Recruitment Processes 13:33 Innovative Approaches to Candidate Engagement 16:36 The Human Element in AI-Driven Recruitment 19:19 Building Trust and Value in AI Interactions 22:04 Future Technologies in Recruitment 24:43 Conclusion and Key Takeaways The AI for Sales Podcast is brought to you by BDR.ai, Nooks.ai, and ZoomInfo—the go-to-market intelligence platform that accelerates revenue growth. Skip the forms and website hunting—Chad will connect you directly with the right person at any of these companies.

Join us as we sit down with Mary Baird, author of "Squash the Sunday Scaries," to unpack what's broken at work and how to genuinely improve the employee experience. This episode is packed with actionable insights for HR leaders, people managers, and anyone tired of ping-pong table fixes. Why "work is broken" and how trust issues drive disengagement Old Guard vs. New Guard HR: why your people matter more than policies The true value of employee listening (and which survey questions to actually ask) Simple, practical approaches for having hard conversations and building trust Eight strategic levers to improve employee experience spoiler: compensation isn't one of them Connect with us here: https://www.thesimplifiers.com/book https://mathewblades.com/  

We have all worked at a place where we felt like just another number in a spreadsheet. It is incredibly frustrating when you offer feedback that seems to vanish into a black hole of corporate bureaucracy. But what if your company actually treated your voice like a strategic roadmap for the future? In this episode, DJ Casto, the EVP and Chief Human Resources Officer at Synchrony, joins us to explore how his team transformed their culture to become the number one best place to work in 2026. DJ shares the secrets behind their decade-long journey of separation from GE Capital and how they climbed the rankings by anchoring their identity in the concept of trust. We dive deep into their philosophy of co-creation, where active listening through quarterly pulse surveys and roundtables allows employees to directly design the culture they want to inhabit. Discover how Synchrony applies agile software principles to HR by launching minimal viable products for benefits like personalized wellness coaches and on-site therapists to see what truly resonates with the workforce. We also tackle the modern challenge of AI, moving past the doom and gloom to discuss how technology can actually unlock human creativity and fulfill more enriched roles. You'll learn how to foster employee accountability through a focus on critical experiences rather than rigid job paths. This episode unpacks how you can build a high-trust organization where continuous improvement is a lifestyle rather than a one-time goal. Watch the full video on YouTube ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Quick heads-up: my new book, The 8 Laws of Employee Experience, is a practical playbook for building an environment where people do their best work—order a copy here: https://bit.ly/8exlaws

Jacob Morgan is one of the most forward-thinking voices on leadership, employee experience, and the future of work. He is the bestselling author of six books, including Leading With Vulnerability and his latest, The 8 Laws of Employee Experience, released in February 2026. He is a TED Speaker, the host of the podcast Future Ready Leadership with Jacob Morgan, and the founder of the Future of Work Leaders community, a network of CHROs from organizations like Johnson & Johnson, Dow, LEGO, and Northrop Grumman. Jacob returned to the Elevate Podcast to talk to Robert Glazer about the future of leadership, people-first cultures, balancing high support with high standards, and much more. Thank you to the sponsors of The Elevate Podcast Shopify: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠shopify.com/elevate⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Framer: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠framer.com/elevate⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Indeed: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠indeed.com/elevate⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Ethos Life: ⁠⁠⁠ethos.com/elevate⁠⁠⁠ Keeper Security: ⁠⁠⁠⁠keepersecurity.com/ELEVATE⁠⁠ Fora Travel: foratravel.com/elevate Northwest Registered Agent: northwestregisteredagent.com/elevate Whatnot: Search "Whatnot" in the app store to download Learn more about your ad choices. Visit megaphone.fm/adchoices

Have you ever walked into a meeting and felt like everyone was just wearing a mask of professional perfection while their true selves stayed hidden in the parking lot? It is easy to get lost in the data and the dashboards of modern work, but we often forget that the people behind those numbers are what actually drive the results. We all want to be part of a team where we are seen for who we really are rather than just what we can produce. In this episode, I sit down with Veronique Subileau, the Senior Vice President of HR at UGI Corporation, to explore the invisible roots of corporate culture that turn a 140-year-old energy company into a breakthrough environment. Veronique shares her unique philosophy on why leaders must touch the heart before speaking about results, offering practical tools like her four core questions regarding fun and purpose to foster deep human connection. You'll learn how to navigate the tension between high-performance standards and radical authenticity through the company's poetic values framework while discovering why the shadow you cast as a leader determines the energy of your entire team. We also dive into the future of work as Veronique explains how to invest in humans as much as technology by using AI to unleash time so employees can shift from being human doings to true human beings. This episode redefines the role of the leader as a human prompt engineer who knows how to pull unique creativity and heart out of a workforce in an increasingly automated world. Watch the full video on YouTube ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Quick heads-up: my new book, The 8 Laws of Employee Experience, is a practical playbook for building an environment where people do their best work—order a copy here: https://bit.ly/8exlaws

What happens when you stop focusing on human resources and start focusing on the human experience? Technology is advancing faster than human nature can keep up. If you want to stay relevant, you need a fundamental cultural reset, not just new software.  In this interview, Laura Cushing, the Chief People Experience Officer at Pacific Life, discusses the evolving intersection of organizational culture, employee engagement, and artificial intelligence. She emphasizes a strategic shift toward accountability and transparency as the balance of power moves back toward employers in a post-pandemic landscape. To prepare for an AI-driven future, Pacific Life has implemented a Gen AI Academy and Innovation Labs to demystify technology and help staff reimagine their workflows. Cushing highlights the rising importance of "power skills"—human-centric abilities like coaching and visionary leadership—which remain essential as technical tasks become automated. Ultimately, she argues that HR leaders must cultivate deep business acumen and proactive trust-building to successfully guide their workforces through digital transformation. Watch the full video on YouTube ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Quick heads-up: my new book, The 8 Laws of Employee Experience, is a practical playbook for building an environment where people do their best work—order a copy here: https://bit.ly/8exlaws

Andy Storch sits down with Sanjit Kaur to discuss how modern HR leaders can drive business transformation through culture, leadership development, and intentional employee experience. Sanjit shares her journey from frontline contact center roles into executive HR leadership, emphasizing the importance of understanding the business, speaking the language of leadership, and aligning people strategy with organizational growth.Throughout the conversation, Sanjit explores how Cox Automotive is transforming its HR function through technology modernization, inclusive people practices, leadership development programs, and investment in future workforce skills. She highlights the importance of creating safe spaces, empowering middle managers, building a strong learning culture, and preparing employees for the evolving impact of AI and digital transformation. The discussion ultimately centers on one key message: intentional cultures and continuous learning are essential for building engaged teams and future-ready organizations.I hope you enjoy it! As always you can learn more and connect with me on my website (andystorch.com) or LinkedIn. And you can find my books - Own Your Career Own Your Life and Own Your Brand, Own Your Career - on Amazon.Connect with Sanjit Kaur: LinkedIn

If your organization isn't obsessed with how fast your people can learn, you're already falling behind in the race to "out-learn" the competition. In this episode, I'm joined by Susan LaMonica, the Chief Human Resource Officer at Citizens Financial Group—a super-regional bank with $226 billion in assets and 18,000 employees.  We explore how they are driving a massive workforce transformation to build a team that is ready for the future of work. We dive deep into their journey of becoming a skills-based organization and how they use a "skills taxonomy" and an internal talent marketplace to support mobility and career development. Susan also explains their "measured approach" to AI governance within a heavily regulated industry, including the role of their Generative AI Council. We unpack their "Reimagine the Bank" initiative, where they are rethinking 47 different business processes to drive value and effectiveness. From launching internal "gigs" to tracking productivity metrics like customer NPS and employee sentiment, this conversation is a strategic guide for any leader looking to blend high-tech tools with a human-centered culture. Watch the full video on YouTube ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Quick heads-up: my new book, The 8 Laws of Employee Experience, is a practical playbook for building an environment where people do their best work—order a copy here: https://bit.ly/8exlaws

The traditional corporate ladder is a relic of the past. While we once viewed career growth as a predictable, linear climb, today's AI-driven landscape has replaced that fixed path with a much more fluid reality. In this episode, Denise Kulikowsky, CPO of Tapestry, joins me to explore the rise of the non-linear career path and how forward-thinking companies are formalizing professional fluidity to drive innovation. Tapestry, the parent company of Coach and Kate Spade, utilizes a "walk, run, fly" AI strategy where tools are treated as enablers for employees to proactively direct their own development. Denise reframes the concern that using AI is "cheating" by emphasizing that it is an efficiency tool, provided employees remain accountable for the final output. Denise highlights key strategies like the Talent Communities program, which facilitates six-month global job swaps for senior managers and directors to drive cultural immersion. The company also uses a "magic and logic" approach to build success profiles that define future-ready behaviors like leading with courage and activating the vision. Additionally, she shares insights on bridging the gap between frontline and corporate roles through rotational programs that bring store leaders into the home office. Get the strategic blueprint you need for building a resilient workforce that is adaptable to technological advancement. Watch the full video on YouTube ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Quick heads-up: my new book, The 8 Laws of Employee Experience, is a practical playbook for building an environment where people do their best work—order a copy here: 8EXlaws.com