Podcasts about employee experience

Growth tests the soul of every organization. As companies expand, consistency often replaces compassion—but CAVA proves you can scale without losing humanity. With 400 restaurants and 12,000 team members, CAVA has built a culture that's as grounded as it is consistent through a people framework rooted in heart, health, and humanity. In this episode, I sit down with Kelly Costanza, Chief People Officer of CAVA, to unpack exactly how they've done it—diving into their MVC framework (Mission, Values, and Competencies) that turns ideals into action. We explore their recognition systems like MVC Awards and Value Cards, the CCT Program that trains leaders as culture coaches, and Impact Plans that replace performance reviews with real-time growth. Kelly also shares how CAVA brings connection to life through the Love Button and Allies in Motion (AIM) programs, integrates culture across the employee lifecycle, and balances AI innovation with human warmth. This episode offers every CHRO a practical look at how to bring values to life, connect them to performance, and make culture come alive. ________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXLaws.com

Achtung (Werbung in eigener Sache):  Jetzt mein neues Buch (in Co-Produktion mit Prof. Dr. Johanna Bath): "Die perfekte Employee Journey & Experience" bestellen (erschienen Oktober 2025): Springer: https://link.springer.com/book/9783662714195 Amazon: https://bit.ly/44aajaP Thalia: https://www.thalia.de/shop/home/artikeldetails/A1074960417 Dieses Fachbuch stellt die wichtigsten Elemente der Employee Journey vor – vom Pre-Boarding bis zum Offboarding – und erläutert, wie Verantwortliche in Unternehmen eine gelungene Employee Experience realisieren und nachhaltig verankern können.   Mein Gast: Nicole Fromhold (Strategische HR-Partnerin für Mittelstand & Konzerne und Podcast Host "Leading HR") Nicole ist strategische HR-Partnerin für Mittelstand & Konzerne und außerdem Top-HR Influencerin. Mit über 15 Jahren Berufserfahrung im Personalbereich hilft sie ihren Kunden, Personalabteilungen strategisch aufzubauen, offene Positionen in Rekordzeit zu besetzen und die Mitarbeiterbindung zu stärken. Neben Pferd, Hund und zwei Kindern ist sie zudem noch Mentorin für HR-Professionals. Ihr Podcast „Leading HR" ist gerade wieder zu einem der besten Podcasts im HR-Bereich von Personio gewählt worden.  Ihr aktuelles Thema ist Entgelt-Transparenz und was das genau für die Unternehmen bedeutet. Und genau darüber sprechen wir heute.   Thema Mit Nicole Fromhold (Strategische HR-Partnerin für Mittelstand & Konzerne und Podcast Host "Leading HR") habe ich in der GainTalents-Podcastfolge 426 darüber gesprochen, wie sich Unternehmen bezüglich dem Thema Entgelt-Transparenz nun langsam aufstellen sollten. Herzlichen Dank an Nicole für die vielen guten Tipps zum Thema. Viel Spaß beim Reinhören!    Was sollten Unternehmen tun, um das Thema Entgelt-Transparenz anzugehen? ab Mitte 2026 wird das Thema wichtig So sollten Unternehmen starten: Schaut Euch die Entgelt-Transparenz-Richtlinie genau an (siehe Shownote-Links) Analyse der Gehaltsdaten (in den unterschiedlichen Unternehmensbereichen, wo gibt es Abweichungen von mehr als 5%, Gender Pay Gap, etc.) Was ist wichtig zu berücksichtigen: Zugehörigkeit der Menschen im Unternehmen Erfahrungslevel (z.B. Junior bis Senior) - Aufbau einer Entwicklungsmatrix (für alle Mitarbeitenden, aber auch fürs Recruiting als Guideline) Definition von Gehaltsbändern für die verschiedenen Positionen im Unternehmen Definition und Umsetzung einer Kommunikationsstrategie (HR mit Führungskräften, HR im Lead) Klare Kommunikation an alle Mitarbeitenden (Rechte) Mitarbeitende haben immer das Recht, das eigene Gehalt im Vergleich zu anderen im Team / in der Abteilung zu erfragen   #Entgelttransparenz #PayEquity #HRTransformation #FairPay #EmployerBranding #EmployeeExperience #Führung #NewWork #GainTalentspodcast   Shownotes Links - Nicole Fromhold LinkedIn: https://www.linkedin.com/in/nicolefromhold/  Webseite: https://fromholdconsulting.de/ Podcast (Leading HR): https://letscast.fm/sites/leading-hr-e7cea080/subscribe Entgelt-Transparenz-Gesetz: https://www.bmbfsfj.bund.de/bmbfsfj/themen/gleichstellung/frauen-und-arbeitswelt/lohngerechtigkeit/entgelttransparenzgesetz/entgelttransparenzgesetz-117952 Links Hans-Heinz Wisotzky:  Website: https://www.gaintalents.com/podcast und https://www.gaintalents.com/blog Podcast: https://www.gaintalents.com/podcast Bücher: Neu (jetzt überall zu kaufen): Die perfekte Employee Journey und Experience https://link.springer.com/book/9783662714195 Erste Buch: Die perfekte Candidate Journey und Experience https://www.gaintalents.com/buch-die-perfekte-candidate-journey-und-experience   LinkedIn https://www.linkedin.com/in/hansheinzwisotzky/ LinkedIn https://www.linkedin.com/company/gaintalents XING https://www.xing.com/profile/HansHeinz_Wisotzky/cv Facebook https://www.facebook.com/GainTalents Instagram https://www.instagram.com/gain.talents/ Youtube https://bit.ly/2GnWMFg  

Achtung (Werbung in eigener Sache):  Jetzt mein neues Buch (in Co-Produktion mit Prof. Dr. Johanna Bath): "Die perfekte Employee Journey & Experience" bestellen (erschienen Oktober 2025): Springer: https://link.springer.com/book/9783662714195 Amazon: https://bit.ly/44aajaP Thalia: https://www.thalia.de/shop/home/artikeldetails/A1074960417 Dieses Fachbuch stellt die wichtigsten Elemente der Employee Journey vor – vom Pre-Boarding bis zum Offboarding – und erläutert, wie Verantwortliche in Unternehmen eine gelungene Employee Experience realisieren und nachhaltig verankern können.   Mein Gast: Nicole Fromhold (Strategische HR-Partnerin für Mittelstand & Konzerne und Podcast Host "Leading HR") Nicole ist strategische HR-Partnerin für Mittelstand & Konzerne und außerdem Top-HR Influencerin. Mit über 15 Jahren Berufserfahrung im Personalbereich hilft sie ihren Kunden, Personalabteilungen strategisch aufzubauen, offene Positionen in Rekordzeit zu besetzen und die Mitarbeiterbindung zu stärken. Neben Pferd, Hund und zwei Kindern ist sie zudem noch Mentorin für HR-Professionals. Ihr Podcast „Leading HR" ist gerade wieder zu einem der besten Podcasts im HR-Bereich von Personio gewählt worden.  Ihr aktuelles Thema ist Entgelt-Transparenz und was das genau für die Unternehmen bedeutet. Und genau darüber sprechen wir heute.   Thema Mit Nicole Fromhold (Strategische HR-Partnerin für Mittelstand & Konzerne und Podcast Host "Leading HR") habe ich in der GainTalents-Podcastfolge 426 darüber gesprochen, wie sich Unternehmen bezüglich dem Thema Entgelt-Transparenz nun langsam aufstellen sollten. Herzlichen Dank an Nicole für die vielen guten Tipps zum Thema. Viel Spaß beim Reinhören!    Was sollten Unternehmen tun, um das Thema Entgelt-Transparenz anzugehen? ab Mitte 2026 wird das Thema wichtig So sollten Unternehmen starten: Schaut Euch die Entgelt-Transparenz-Richtlinie genau an (siehe Shownote-Links) Analyse der Gehaltsdaten (in den unterschiedlichen Unternehmensbereichen, wo gibt es Abweichungen von mehr als 5%, Gender Pay Gap, etc.) Was ist wichtig zu berücksichtigen: Zugehörigkeit der Menschen im Unternehmen Erfahrungslevel (z.B. Junior bis Senior) - Aufbau einer Entwicklungsmatrix (für alle Mitarbeitenden, aber auch fürs Recruiting als Guideline) Definition von Gehaltsbändern für die verschiedenen Positionen im Unternehmen Definition und Umsetzung einer Kommunikationsstrategie (HR mit Führungskräften, HR im Lead) Klare Kommunikation an alle Mitarbeitenden (Rechte) Mitarbeitende haben immer das Recht, das eigene Gehalt im Vergleich zu anderen im Team / in der Abteilung zu erfragen   #Entgelttransparenz #PayEquity #HRTransformation #FairPay #EmployerBranding #EmployeeExperience #Führung #NewWork #GainTalentspodcast   Shownotes Links - Nicole Fromhold LinkedIn: https://www.linkedin.com/in/nicolefromhold/  Webseite: https://fromholdconsulting.de/ Podcast (Leading HR): https://letscast.fm/sites/leading-hr-e7cea080/subscribe Entgelt-Transparenz-Gesetz: https://www.bmbfsfj.bund.de/bmbfsfj/themen/gleichstellung/frauen-und-arbeitswelt/lohngerechtigkeit/entgelttransparenzgesetz/entgelttransparenzgesetz-117952 Links Hans-Heinz Wisotzky:  Website: https://www.gaintalents.com/podcast und https://www.gaintalents.com/blog Podcast: https://www.gaintalents.com/podcast Bücher: Neu (jetzt überall zu kaufen): Die perfekte Employee Journey und Experience https://link.springer.com/book/9783662714195 Erste Buch: Die perfekte Candidate Journey und Experience https://www.gaintalents.com/buch-die-perfekte-candidate-journey-und-experience   LinkedIn https://www.linkedin.com/in/hansheinzwisotzky/ LinkedIn https://www.linkedin.com/company/gaintalents XING https://www.xing.com/profile/HansHeinz_Wisotzky/cv Facebook https://www.facebook.com/GainTalents Instagram https://www.instagram.com/gain.talents/ Youtube https://bit.ly/2GnWMFg  

Uber moves more than 36 million trips a day, a scale that would overwhelm most systems. But as AI reshapes every corner of business, even a tech giant like Uber must evolve faster than ever. The real question is, how do you lead an organization this massive through an AI revolution without losing reliability, human connection, or trust? In this episode, I sit down with Praveen Neppalli Naga, Uber's Chief Technology Officer for Mobility and Delivery, to explore the leadership blueprint driving Uber's AI-powered transformation. He shares how Uber is transforming its software engineering systems using tools like Cursor and agentic AI workflows, integrating machine learning into real-time marketplace technology, and balancing automation with human oversight to avoid what he calls "AI slop." We also dive into how his teams are preparing for autonomous vehicles, managing global scale across 36 million daily trips, and rethinking the engineering culture to adopt AI responsibly and sustainably. For CHROs, this episode reveals how to lead large-scale transformation by aligning people, technology, and purpose, and how to build a culture where AI doesn't replace human capability, but amplifies it.   ________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXLaws.com

We're re-releasing our very first episode of 2025 for a special reason - author Tiffani Bova was keynote speaker at this week's Grand Summit Conference in Seattle!  When Colin and I discussed "The Experience Mindset" at the start of this year, we had no idea she'd soon be joining us to explore our conference theme: "The Intersection of Leadership & Technology." Her insights on how Customer Experience and Employee Experience are intricately intertwined made this the perfect way to kick off the Summit, examining why companies that excel in both areas achieve true growth and success.Today's Podcast is brought to you by PaintScout. 

190: What does Formula One teach us about being an exceptional executive assistant and strategic partner at the top level? In this inspiring episode, Nicole Bearne shares her journey from supporting one of Formula One's most respected leaders to becoming a communications expert and business founder. She takes us behind the paddock doors to reveal what it's really like to work alongside Ross Brawn, Michael Schumacher, and Lewis Hamilton—where every second counts and preparation is everything. You'll discover how executive support plays a crucial role in leadership success, team communication, and resilience under pressure. Nicole also talks about reinventing herself, building The Comms Exchange, and empowering others to grow from EA to leadership roles. Plus, she discusses her mission to inspire more women to join motorsport through programs like Girls on Track and the F1 Academy. This episode is a masterclass in confidence, communication, and career evolution—for anyone ready to bring Formula One focus into their executive support role. --- About the Guest: Nicole Bearne has been at the forefront of Formula 1 motor racing for over 25 years, winning 9 World Championships with the Brawn Grand Prix and Mercedes-AMG Petronas Formula 1 teams. Her extensive motorsport experience includes executive and technical operations, Internal Communications, Employee Experience and Corporate Social Responsibility (CSR). She is also an Independent Non-Executive Director of Motorsport UK, the governing body of four-wheel motorsport in the UK. Nicole now leads The Comms Exchange, leveraging her F1 business experience and academic knowledge to help organisations build high-performing, people-centric cultures. She also runs 1-day workshops on Internal & Leadership Communication for EAs, PAs and Business Support professionals. Nicole holds a Master's degree in Organisational Behaviour and a CIPR Diploma in Internal Communication. She is a member of the Institute of Internal Communication, the Chartered Institute of Public Relations (MCIPR) and an Accredited PR Practitioner. Nicole is frequently invited to speak at Internal Communications, Employee Experience, Leadership and HR conferences in the UK, USA and Europe. Links:

The conversation explores the evolving dynamics of the workplace in the context of AI and automation, highlighting the increasing impersonal nature of employee experiences during onboarding and offboarding. It emphasizes the need for individuals to prioritize their own well-being and loyalty to themselves, rather than solely to their employers.

Achtung (Werbung in eigener Sache):  Jetzt mein neues Buch (in Co-Produktion mit Prof. Dr. Johanna Bath): "Die perfekte Employee Journey & Experience" bestellen (erschienen Oktober 2025): Springer: https://link.springer.com/book/9783662714195 Amazon: https://bit.ly/44aajaP Thalia: https://www.thalia.de/shop/home/artikeldetails/A1074960417 Dieses Fachbuch stellt die wichtigsten Elemente der Employee Journey vor – vom Pre-Boarding bis zum Offboarding – und erläutert, wie Verantwortliche in Unternehmen eine gelungene Employee Experience realisieren und nachhaltig verankern können.   Mein Gast: Prof. Dr. Florian Feltes (CEO & Co-Founder von Zortify, Gründungsprofessor für Digital HR und Leadership an der XU Exponential University of Applied Sciences in Potsdam) Prof. Dr. Florian Feltes ist CEO & Co-Founder von Zortify, einem mehrfach ausgezeichneten Unternehmen, das mit KI-gestützten HR-Diagnostiken neue Maßstäbe in der Personalauswahl, Teamentwicklung und im Bereich Leadership setzt. Seine Mission: HR-Professionals mit datenbasierten Insights zu befähigen, bessere und zugleich menschlichere Entscheidungen im Recruiting und in der Personalentwicklung zu treffen. Parallel zu seiner Tätigkeit als Unternehmer ist Florian Gründungsprofessor für Digital HR und Leadership an der XU Exponential University of Applied Sciences in Potsdam. Die Verbindung von Wirtschaft und Wissenschaft zieht sich wie ein roter Faden durch seine Arbeit – insbesondere im Bereich Diagnostik, wo wissenschaftliche Fundierung und praktische Anwendung untrennbar miteinander verbunden sind. Mit seinem Buch „Revolution? Ja, bitte. Wenn Old-School-Führung auf New-Work-Leadership trifft" hat er eindrucksvoll gezeigt, wie sehr sich Führungskultur verändern muss, um Wandel, Diversität und Empowerment wirklich zu leben. Welchen Einfluss KI-gestützte Eignungsdiagnostik dabei nehmen kann, bespreche ich nun mit Prof. Dr. Florian Feltes hier in der heutigen Podcastfolge.   Thema: Mit Prof. Dr. Florian Feltes habe ich in der GainTalents-Podcastfolge 425 über das Thema KI in der Eignungsdiagnostik besprochen. Florian bietet als Co-Founder von Zortify eine spannende Lösung diesbezüglich und wir haben uns über das Zortify-Verfahren und weitere Dinge im Kontext von KI in der Eignungsdiagnostik ausgetauscht. Herzlichen Dank an Florian für dieses sehr gute Gespräch und auch für die sehr guten Insights zum Thema.   Was können moderne, KI-gestützte Verfahren der Eignungsdiagnostik heute bieten? fairer und effizienter als gängige Verfahren berücksichtigt den EU-AI-Act in vollem Umfang Selbsteinschätzung durch Online-Befragung (Fragen mit Auswahlantworten sowie Fragen, bei denen Freitext als Antwort eingegeben werden muss) verwendet werden nur aktive Daten der Probanden (keine anderen Daten stehen der KI zur Verfügung oder werden analysiert!) Evaluiert werden: Big 5 - Persönlichkeitseigenschaften Unternehmerisches Kapital (Optimismus, Resilienz, Selbstwirksamkeit, Agility Mindset) Kontraproduktive Verhaltenstendenzen (Dunkle Triade: Impulsivität, Taktisch-Manipulativ, Selbstbezogenheit) was und wie es gemessen wird, ist entscheidend - soziale Erwünschtheit (Bias) wird durch die Kombination von Fragen mit vorgegebenen Antworten und Freitextantworten ausgehebelt Idealerweise erfolgt im Recruiting erst die Diagnostik und dann das Tiefeninterview   #KI #AI #HRTech #PeopleAnalytics #Eignungsdiagnostik #DataDrivenHR #Recruiting #Talententwicklung #NewLeadership #CandidateExperience #EmployeeExperience #HRInnovation #GainTalentspodcast   Links Prof. Dr. Florian Feltes LinkedIn: https://www.linkedin.com/in/florianfeltes/ Webseite: https://zortify.com/de/ Artikel Harvard Business Manager: https://hubs.ly/Q03QJdnM0 OMR Reviews Zortify: https://omr.com/de/reviews/product/zortify  Links Hans-Heinz Wisotzky:  Website: https://www.gaintalents.com/podcast und https://www.gaintalents.com/blog Podcast: https://www.gaintalents.com/podcast Bücher: Neu (seit Oktober 2025 verfügbar): Die perfekte Employee Journey und Experience https://link.springer.com/book/9783662714195 Erste Buch: Die perfekte Candidate Journey und Experience https://www.gaintalents.com/buch-die-perfekte-candidate-journey-und-experience   LinkedIn https://www.linkedin.com/in/hansheinzwisotzky/ LinkedIn https://www.linkedin.com/company/gaintalents XING https://www.xing.com/profile/HansHeinz_Wisotzky/cv Facebook https://www.facebook.com/GainTalents Instagram https://www.instagram.com/gain.talents/ Youtube https://bit.ly/2GnWMFg  

Achtung (Werbung in eigener Sache):  Jetzt mein neues Buch (in Co-Produktion mit Prof. Dr. Johanna Bath): "Die perfekte Employee Journey & Experience" bestellen (erschienen Oktober 2025): Springer: https://link.springer.com/book/9783662714195 Amazon: https://bit.ly/44aajaP Thalia: https://www.thalia.de/shop/home/artikeldetails/A1074960417 Dieses Fachbuch stellt die wichtigsten Elemente der Employee Journey vor – vom Pre-Boarding bis zum Offboarding – und erläutert, wie Verantwortliche in Unternehmen eine gelungene Employee Experience realisieren und nachhaltig verankern können.   Mein Gast: Prof. Dr. Florian Feltes (CEO & Co-Founder von Zortify, Gründungsprofessor für Digital HR und Leadership an der XU Exponential University of Applied Sciences in Potsdam) Prof. Dr. Florian Feltes ist CEO & Co-Founder von Zortify, einem mehrfach ausgezeichneten Unternehmen, das mit KI-gestützten HR-Diagnostiken neue Maßstäbe in der Personalauswahl, Teamentwicklung und im Bereich Leadership setzt. Seine Mission: HR-Professionals mit datenbasierten Insights zu befähigen, bessere und zugleich menschlichere Entscheidungen im Recruiting und in der Personalentwicklung zu treffen. Parallel zu seiner Tätigkeit als Unternehmer ist Florian Gründungsprofessor für Digital HR und Leadership an der XU Exponential University of Applied Sciences in Potsdam. Die Verbindung von Wirtschaft und Wissenschaft zieht sich wie ein roter Faden durch seine Arbeit – insbesondere im Bereich Diagnostik, wo wissenschaftliche Fundierung und praktische Anwendung untrennbar miteinander verbunden sind. Mit seinem Buch „Revolution? Ja, bitte. Wenn Old-School-Führung auf New-Work-Leadership trifft" hat er eindrucksvoll gezeigt, wie sehr sich Führungskultur verändern muss, um Wandel, Diversität und Empowerment wirklich zu leben. Welchen Einfluss KI-gestützte Eignungsdiagnostik dabei nehmen kann, bespreche ich nun mit Prof. Dr. Florian Feltes hier in der heutigen Podcastfolge.   Thema: Mit Prof. Dr. Florian Feltes habe ich in der GainTalents-Podcastfolge 425 über das Thema KI in der Eignungsdiagnostik besprochen. Florian bietet als Co-Founder von Zortify eine spannende Lösung diesbezüglich und wir haben uns über das Zortify-Verfahren und weitere Dinge im Kontext von KI in der Eignungsdiagnostik ausgetauscht. Herzlichen Dank an Florian für dieses sehr gute Gespräch und auch für die sehr guten Insights zum Thema.   Was können moderne, KI-gestützte Verfahren der Eignungsdiagnostik heute bieten? fairer und effizienter als gängige Verfahren berücksichtigt den EU-AI-Act in vollem Umfang Selbsteinschätzung durch Online-Befragung (Fragen mit Auswahlantworten sowie Fragen, bei denen Freitext als Antwort eingegeben werden muss) verwendet werden nur aktive Daten der Probanden (keine anderen Daten stehen der KI zur Verfügung oder werden analysiert!) Evaluiert werden: Big 5 - Persönlichkeitseigenschaften Unternehmerisches Kapital (Optimismus, Resilienz, Selbstwirksamkeit, Agility Mindset) Kontraproduktive Verhaltenstendenzen (Dunkle Triade: Impulsivität, Taktisch-Manipulativ, Selbstbezogenheit) was und wie es gemessen wird, ist entscheidend - soziale Erwünschtheit (Bias) wird durch die Kombination von Fragen mit vorgegebenen Antworten und Freitextantworten ausgehebelt Idealerweise erfolgt im Recruiting erst die Diagnostik und dann das Tiefeninterview   #KI #AI #HRTech #PeopleAnalytics #Eignungsdiagnostik #DataDrivenHR #Recruiting #Talententwicklung #NewLeadership #CandidateExperience #EmployeeExperience #HRInnovation #GainTalentspodcast   Links Prof. Dr. Florian Feltes LinkedIn: https://www.linkedin.com/in/florianfeltes/ Webseite: https://zortify.com/de/ Artikel Harvard Business Manager: https://hubs.ly/Q03QJdnM0 OMR Reviews Zortify: https://omr.com/de/reviews/product/zortify  Links Hans-Heinz Wisotzky:  Website: https://www.gaintalents.com/podcast und https://www.gaintalents.com/blog Podcast: https://www.gaintalents.com/podcast Bücher: Neu (seit Oktober 2025 verfügbar): Die perfekte Employee Journey und Experience https://link.springer.com/book/9783662714195 Erste Buch: Die perfekte Candidate Journey und Experience https://www.gaintalents.com/buch-die-perfekte-candidate-journey-und-experience   LinkedIn https://www.linkedin.com/in/hansheinzwisotzky/ LinkedIn https://www.linkedin.com/company/gaintalents XING https://www.xing.com/profile/HansHeinz_Wisotzky/cv Facebook https://www.facebook.com/GainTalents Instagram https://www.instagram.com/gain.talents/ Youtube https://bit.ly/2GnWMFg  

AI isn't coming — it's already here, and it's flipping the script on how we hire, manage, and work across the globe. In this episode, I sit down with Laura Maffucci, VP of HR at Globalization Partners (G-P), to break down how AI is reshaping everything from recruiting to compliance—and what it really means for people on both sides of the hiring table. We talk about the good, the bad, and the “uh-oh” moments of bringing AI into the workplace. Is it making hiring fairer or just faster? Can we trust it to make big decisions? And what happens when employees start wondering if the robots are coming for their jobs?

Negli ultimi anni, il mondo del lavoro ha vissuto una trasformazione profonda, diventato in molti settori sempre più dinamico, con carriere che si sviluppano attraverso esperienze in aziende diverse anche in tempi brevi. Allo stesso tempo, la gestione delle assunzioni e delle risorse umane è diventata una funzione strategica sempre più complessa. In questo scenario, i software a supporto dei reparti HR giocano un ruolo cruciale, soprattutto quando integrati con tecnologie di intelligenza artificiale. Per parlare del futuro di questi strumenti e di come stanno evolvendo grazie alle nuove tecnologie, abbiamo invitato Fabrizio Rotondi, Country Manager di Workday per l'Italia.Nella sezione delle notizie parliamo della cessione di TikTok USA a una joint venture americana e dell'alleanza strategica tra Stellantis, Nvidia, Uber e Foxconn per lo sviluppo di robotaxi autonomi di livello 4.--Indice--00:00 - Introduzione01:33 - Confermata la cessione di TikTok USA (DDay.it, Luca Martinelli)02:47 - Stellantis investe sui robotaxi (DMove.it, Matteo Gallo)04:27 - Workday: il futuro del recruiting tra algoritmi e persone (Fabrizio Rotondi, Davide Fasoli, Luca Martinelli)25:14 - Conclusione--Testo--Leggi la trascrizione: https://www.dentrolatecnologia.it/S7E44#testo--Contatti--• www.dentrolatecnologia.it• Instagram (@dentrolatecnologia)• Telegram (@dentrolatecnologia)• YouTube (@dentrolatecnologia)• redazione@dentrolatecnologia.it--Immagini--• Foto copertina: DC Studio su Freepik--Brani--• Ecstasy by Rabbit Theft• Moments by Lost Identities x Robbie Rosen

Bonnie Tinder is the founder and CEO of Raven Intelligence, an independent B2B peer review site that amplifies the voice of the customer. She focuses on software customers, consulting partners, and software vendors and helps identify the best partners for their needs. In this episode, she shares powerful insights from leading organizations on how AI is being used not to replace employees, but to enhance experiences, streamline operations, and drive better business outcomes through purpose-driven, human-centered deployment strategies.Episode 56 | Human-Centered AI StrategiesThe Big Themes:Augments, Not Replaces Humans: AI should enhance the human experience, not eliminate it. Real-world examples, such as Marriott's use of AI to improve the check-in process, demonstrate that AI can remove operational friction and allow frontline staff to focus on hospitality and customer engagement. In the energy sector, utilities are embedding AI into safety systems to make work more accurate and proactive. These examples show that the most successful AI deployments begin by identifying pain points in human workflows.Cultural Readiness Is Crucial for AI Success: AI adoption is not just a technical project; it is a cultural transformation. Multiple examples made it clear that even the most advanced tools can fail without the right introduction. One university CHRO compared AI implementation to sneaking vegetables into meals. By avoiding technical jargon and focusing on small improvements, they saw stronger adoption. People often resist what they do not understand, especially when it feels like a threat. Leaders who frame AI as a tool for reducing stress, reclaiming time, and increasing impact are more likely to succeed.AI Should Start with Outcomes: Real AI value begins with the business goal, not the technology itself. Companies that succeed with AI are the ones that begin by identifying the result they want to achieve. Whether it's streamlining hotel check-ins, reducing safety risks in energy infrastructure, or accelerating clinical breakthroughs, effective strategies start with specific problems. These companies ask their teams where the friction lies, and then choose tools to fix those issues. This is a shift from a technology-first mindset to an outcome-first mindset.The Big Quote: “I hope you know business people will all start to get to the point of like, yes, the nature of work is going to change. But AI is not going to spell doom and gloom for every worker on Earth. It's going to give many, many, many of them an opportunity to do better things." Visit Cloud Wars for more.

BONUS - The Retail Razor: Data Blades Season 2 TrailerData Blades Returns: AI, CX, and Retail Media for Executive Leaders Welcome to a special cross-release of the Season 2 trailer for The Retail Razor: Data Blades—the podcast that slices through complex retail research to deliver sharp, actionable insights and retail strategies for executive leaders in the AI era.  In Season 1, we cut through the clutter with data-backed insights to identify strategies for:Inflation's uneven impact across age groups—where seniors felt the pinch more than younger shoppers.Shifting shopping habits—like 74% of consumers using lists to control spending.The power of values in loyalty—with 77% of consumers saying brand values matter more than discounts.Self-checkout and employee experience—where well-informed store teams drove a 27% increase in average spend. Now in Season 2, we're going deeper. Hosts Ricardo Belmar, RETHINK Retail Top Retail Expert & NRF 2025 Retail Voice, and Casey Golden, RETHINK Retail Top Retail Expert, preview what's ahead:Exclusive insights from TruRating and top retail analysts to hone your data-driven retail strategies.A focus on three pillars: Customer Experience, Retail Media, and Employee Experience.How AI is reshaping retail strategy—from predictive personalization to AI-powered workforce tools.Revisiting themes of trust, transparency, and loyalty with fresh data and new perspectives. If you're a VP, CMO, COO, or CEO in retail looking to make smarter, data-driven decisions for AI-first retail strategies, this is your podcast. Subscribe now in your favorite podcast player and stay ahead of the curve with insights that drive conversion, loyalty, and operational excellence.New episodes drop starting tomorrow!

Achtung (Werbung in eigener Sache):  Jetzt mein neues Buch "Die perfekte Employee Journey & Experience" vorbestellen (Lieferung im Oktober 2025): Springer: https://link.springer.com/book/9783662714195 Amazon: https://bit.ly/44aajaP Thalia: https://www.thalia.de/shop/home/artikeldetails/A1074960417 Dieses Fachbuch stellt die wichtigsten Elemente der Employee Journey vor – vom Pre-Boarding bis zum Offboarding – und erläutert, wie Verantwortliche in Unternehmen eine gelungene Employee Experience realisieren und nachhaltig verankern können.   Thema dieser Solofolge: In dieser GainTalents-Folge 424 spreche ich über das Thema Worklife-Balance und dem aus meiner Sicht eigentlichen Symptom dahinter. Viel Spaß beim Reinhören und beim Wissensaufbau! Folgende Inhalte bietet diese Solofolge: Meine These: Work-Life-Balance ist oft ein Symptom, nicht die Lösung. Der Begriff „Balance" suggeriert, dass Arbeit und Leben Gegensätze sind. Wie auf einer Waage, wo meistens eine Seite schwerer wiegt, als die andere Seite. Wann der Wunsch nach Balance berechtigt ist? Nicht „Work-Life-Balance", sondern besser "Work-Life-Quality" Was sind Erkennungszeichen und Signale, an denen Führungskräfte merken können, dass Mitarbeitende keinen Spaß mehr an der Arbeit haben oder die Sinnhaftigkeit verloren geht?   #WorkLifeBalance #NewWork #EmployeeExperience #Leadership #Führungskultur #Arbeitskultur #Mitarbeiterbindung #Sinnstiftung #GuteArbeit #Gaintalentspodcast   Links Hans-Heinz Wisotzky:  Website https://www.gaintalents.com/podcast und https://www.gaintalents.com/blog Bücher: Neu zum Vorbestellen: Die perfekte Employee Journey & Experience (erscheint im September 2025) https://link.springer.com/book/9783662714195 Die perfekte Candidate Journey & Experience (erschienen in Juni 2023) https://link.springer.com/book/10.1007/978-3-662-66875-7 LinkedIn https://www.linkedin.com/in/hansheinzwisotzky/ LinkedIn https://www.linkedin.com/company/gaintalents XING https://www.xing.com/profile/HansHeinz_Wisotzky/cv Facebook https://www.facebook.com/GainTalents Instagram https://www.instagram.com/gain.talents/ Youtube https://bit.ly/2GnWMFg

Achtung (Werbung in eigener Sache): Jetzt mein neues Buch "Die perfekte Employee Journey & Experience" vorbestellen (Lieferung im Oktober 2025): Springer: https://link.springer.com/book/9783662714195 Amazon: https://bit.ly/44aajaP Thalia: https://www.thalia.de/shop/home/artikeldetails/A1074960417 Dieses Fachbuch stellt die wichtigsten Elemente der Employee Journey vor – vom Pre-Boarding bis zum Offboarding – und erläutert, wie Verantwortliche in Unternehmen eine gelungene Employee Experience realisieren und nachhaltig verankern können. Thema dieser Solofolge: In dieser GainTalents-Folge 424 spreche ich über das Thema Worklife-Balance und dem aus meiner Sicht eigentlichen Symptom dahinter. Viel Spaß beim Reinhören und beim Wissensaufbau! Folgende Inhalte bietet diese Solofolge: Meine These: Work-Life-Balance ist oft ein Symptom, nicht die Lösung. Der Begriff „Balance" suggeriert, dass Arbeit und Leben Gegensätze sind. Wie auf einer Waage, wo meistens eine Seite schwerer wiegt, als die andere Seite. Wann der Wunsch nach Balance berechtigt ist? Nicht „Work-Life-Balance", sondern besser "Work-Life-Quality" Was sind Erkennungszeichen und Signale, an denen Führungskräfte merken können, dass Mitarbeitende keinen Spaß mehr an der Arbeit haben oder die Sinnhaftigkeit verloren geht? #WorkLifeBalance #NewWork #EmployeeExperience #Leadership #Führungskultur #Arbeitskultur #Mitarbeiterbindung #Sinnstiftung #GuteArbeit #Gaintalentspodcast Links Hans-Heinz Wisotzky: Website https://www.gaintalents.com/podcast und https://www.gaintalents.com/blog Bücher: Neu zum Vorbestellen: Die perfekte Employee Journey & Experience (erscheint im September 2025) https://link.springer.com/book/9783662714195 Die perfekte Candidate Journey & Experience (erschienen in Juni 2023) https://link.springer.com/book/10.1007/978-3-662-66875-7 LinkedIn https://www.linkedin.com/in/hansheinzwisotzky/ LinkedIn https://www.linkedin.com/company/gaintalents XING https://www.xing.com/profile/HansHeinz_Wisotzky/cv Facebook https://www.facebook.com/GainTalents Instagram https://www.instagram.com/gain.talents/ Youtube https://bit.ly/2GnWMFg

Some hospitality experiences are so bad, they could star in their own horror movie. In this Halloween special, we pull back the cobwebs on the five scariest mistakes that haunt businesses everywhere - from ghosted guests and zombie employees to haunted processes and cursed consistency. Discover how to bring your hospitality back from the dead by re-engaging your team, simplifying your service, and designing customer journeys that delight instead of frighten. Whether you lead a restaurant, event venue, university department, call center, small business, or front-line service team, these lessons will help you keep your experiences alive - and your guests coming back for more. Key Takeaways: How to spot (and fix) “ghosted guest” moments in your business The real cost of zombie-level employee engagement Why friction is the true monster haunting your processes How to create consistency that builds trust Ways to redesign the customer journey from hell into something better Don't let your service become a horror story - tune in and learn how to keep your hospitality far from haunted.   Subscribe, drop 5 stars, and share this episode to help more leaders bring passion and purpose to their organizations.   Links & Resources:

In this episode of the ServiceNow Executive Circle Podcast, Jacqueline McGirr, VP of Global Change & Employee Experience at Kerry Group, shares her journey and insights on transforming HR service delivery through technology, automation, and AI. Drawing from over two decades at Kerry, Jackie discusses the evolution of their Global Business Services (GBS) model, the importance of integrating IT and HR functions, and how they're using platforms like ServiceNow to streamline and enhance employee experiences globally. Jackie also reflects on the role of AI in enabling more human-centred support—balancing automation with empathy, upskilling employees for the future, and preparing for agentic AI. She highlights Kerry’s forward-looking approach, including their newly formed AI Governance Forum and how GBS can evolve from a transactional hub to a strategic engine room for innovation and operational excellence. If you’ve got an idea for a topic, would like to propose a guest for the show or discuss any of the points raised in this episode with a ServiceNow representative, just send an email to executivecircleuki@servicenow.com And if you are not already an EXECUTIVE CIRCLE member and would like to learn more about our exclusive membership and all the benefits it brings, please visit. See omnystudio.com/listener for privacy information.

Join Bhavna Sawnani as she explores a crucial aspect of employee experience surveys: driving high participation and engagement, in conversation with Chrystal Kennedy, Head of People Partnering at Mitre 10 New Zealand.Together, they unpack how Mitre 10 achieved exceptional participation rates across a highly operational and decentralised organisation, even while transitioning to new platforms. The discussion dives into the vital role of senior leader buy-in, effective communication and promotion from boardroom to frontline, and how embedding the ‘why' behind the survey can inspire action and trust.Listen to gain practical tactics for promotion and mobilisation, the power of networks and local champions, and ways to remove friction so people can and will respond. Discover what messages resonate, when and how to target communications, and how closing the loop builds trust for the next cycle.This episode offers actionable insights and practical tips to help organisations boost survey participation and build a culture of listening that drives long-term impact.

October 20, 2025: In this episode of Future Ready Today, Jacob Morgan breaks down five major stories that show how leadership, learning, and loyalty are being redefined in real time. Korn Ferry reports that 79% of employees say their job isn't what they were promised, revealing a growing gap between expectations and reality. Business Insider finds that white-collar professionals now value employer loyalty more than higher pay, signaling a deeper cultural shift in what workers want from companies. Another Business Insider story by Amanda Hoover explores the rise of “vibe working,” where AI tools reshape how we create, collaborate, and code — but also remind us that real innovation still requires human skill and judgment. Meanwhile, SHRM's State of Recruiting 2025 shows that 69% of organizations are struggling to fill full-time roles, turning hiring into the first real test of the employee experience. And according to Forbes, education systems are falling behind as AI redefines work, leaving both schools and companies scrambling to keep people future ready. Together, these stories reveal a new reality: transparency replaces stability, loyalty outweighs pay, and learning becomes the ultimate competitive edge.

This week on the Power of Owning Your Career Podcast, host Simone Morris welcomes Fadjanie Cadet, seasoned HR and inclusion strategist, author of "In First Place," and self-proclaimed Chief Change Experience Officer. Fadjanie's remarkable journey—from her upbringing as a first-generation Haitian American to leading talent engagement and culture transformation at top companies—offers essential lessons for those ready to take the wheel in their professional lives. Join Simone and Fajani for a heartfelt and practical conversation brimming with actionable tips. Fadjanie discusses how she pivoted away from traditional career paths, navigated tough decisions during life changes, and rebuilt trust in herself at pivotal moments. She reveals her three-part formula for career growth—combining hard work, visibility, self-advocacy, and a supportive community—with practical guidance like making a list of pivotal career moments, reflecting on their impacts, and anchoring yourself in your core values. Resources Mentioned in the Episode: Fadjanie's book: In First Place (for first-generation professionals) Connecting with mentors and sponsors for career advice Leveraging community support—balanced by discernment The importance of self-reflective exercises, including core values inventories This episode will help you redefine success, balance gratitude with ambition, and view risk as a positive investment. Whether you're a first-gen professional, an inclusion advocate, or simply seeking a career refresh, Fajani's practical strategies and bold stories will inspire you to step into the driver's seat. Learn More & Get Involved: Connect with host Simone E. Morris: LinkedIn Apply or recommend a guest: Become a Guest on the Show Looking for career support or resources from Simone? Visit 52 Tips for Owning Your Career Connect with Fadjanie Cadet: Meet the CXO: Website Fadjanie Cadet on LinkedIn Follow & Subscribe: Follow us on social @simonemorrisent for updates and career tips! Subscribe for more inspiring guests and actionable career episodes.

Friday October 17, 2025: In this episode of Future Ready Today... The Wall Street Journal reports that SHRM's invitation to anti-DEI speaker Robby Starbuck triggered outrage across HR circles. Jacob explains why boycotting the event might reveal more about HR's fragility than its values. Then, a Times of India report shows nearly half of U.S. employees are secretly using AI tools at work — a growing “shadow AI” movement that exposes weak leadership and poor communication. Reuters highlights how Citigroup's AI copilots now save 100,000 hours per week, while Unleash.ai and Gallup reveal deep workforce divides: only one in three workers feel future-ready and just 40% have a “quality job.” Finally, HR Canada Magazine finds that Gen Z workers feel more comfortable talking to ChatGPT than coworkers — and Harvard Business Review questions if CHROs should abandon performance improvement plans. Each story uncovers one truth: the future belongs to leaders who can handle discomfort, embrace AI, and rebuild trust in the workplace. Get my new book here: 8EXLaws.com

Join our conversation with the //NKST Dynamic Performance Network (DPN). In this episode, we share specific examples of how Data & AI, Customer Experience, Employee Experience, Brand Strategy, Credibility & Creative, and Executive Thought Leadership can work together to make more effective connections between strategy, execution and positive outcomes. Thanks to Jeff Kurek, Jamie Jurgaitis, Marc Gerrone, Brian Zaslow and Patricia O'Connell.

October 16, 2025: Amazon is cutting 15% of its HR team, signaling a shift from administrative people functions to data-driven, AI-powered HR. Younger workers are turning to TikTok and ChatGPT to understand their benefits instead of relying on HR portals. Facebook is re-entering the job market, bringing hiring into local digital communities. Microsoft says AI could save over 12 billion hours a year—but only if we manage “shadow AI” responsibly. And billionaire CEO Ken Griffin predicts a future where humans work just three days a week. In this episode, Jacob Morgan breaks down what these stories really mean for leaders. What happens when HR becomes more automated than human? Why are employees trusting algorithms and influencers more than their companies? And how do leaders create balance between productivity and purpose in an AI-driven world? Each story reveals a deeper truth: technology may change how we work, but leadership defines why we work.

Summary: In this episode of the Customer Service Revolution podcast, Denise Thompson and John R. DiJulius III discuss the alarming trend of employees, particularly Gen Z, wanting to sever their work and personal lives. They explore the implications of this disconnect, the role of workplace culture in mental health, and strategies leaders can implement to foster a more supportive environment. The conversation emphasizes the importance of purpose in the workplace and how it can enhance employee satisfaction and productivity, ultimately benefiting the organization as a whole. Takeways: Nearly half of Gen Z workers prefer to separate work and personal life. A significant percentage of employees would consider extreme measures to disconnect from work stress. Workplace culture plays a crucial role in employee mental health. Leaders should create environments where employees feel whole and valued. Purpose in work is essential for employee satisfaction and retention. Effective communication and boundaries are vital for employee well-being. Employee experience directly impacts customer experience and satisfaction. Building trust and authenticity in the workplace fosters a positive culture. Leaders must recognize the importance of employee happiness as a business imperative. The interview process should focus on finding the right fit for both the employee and the organization. Chapters: 00:00The Disconnect Between Work and Personal Life 05:24The Impact of Workplace Culture on Mental Health 10:15Leadership's Role in Employee Well-being 15:19Creating Purpose in the Workplace 19:34Navigating Career Expectations 22:16Authenticity in the Workplace 25:47The Role of Leadership in Employee Development 27:24The Importance of Employee Happiness 29:16Finding Purpose in Work 32:18Creating a Positive Work Environment 34:10The Impact of Employee Experience on Customer Experience 35:42Recognizing Individual Contributions 38:01Addressing Personal Issues at Work 39:58Generational Differences in Workplace Dynamics   This episode is sponsored by The Customer Experience Executive Academy.  Learn more here Quote: Leading is the pinnacle of human achievement. Your number one task is helping others grow and develop and contribute to their colleagues and communities. Your accomplishments, accomplishment list will be measured by those who went on to be wildly successful in large measure because of the time they spent with you. -Tom Peters Links: Ask John!  Submit your questions for John, to be aired on future episode:  tdg.click/ask Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books:  https://thedijuliusgroup.com/shop/ Blogs on Above and Beyond Culture: https://thedijuliusgroup.com/category/above-beyond-culture/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

Money worries don't stay at home — they walk into work every day. In this episode of the Aspire to Inspire Podcast, Staffbase CMO David Burnand sits down with Peter Komolafe, bestselling author, award-winning financial coach, and Conversation of Money platform creator. Together, they explore why financial well-being is not just an HR issue but a leadership responsibility. From productivity loss to increased turnover, Peter shares compelling research and personal stories that reveal the true business cost of ignoring financial stress. Learn how managers can create psychological safety around money conversations, unlock intrinsic motivation, and better communicate existing benefits. Peter also shares the pivotal role his manager played in changing his career trajectory — and how leaders can do the same for their teams today. Packed with actionable strategies, from surveys to segmentation, this episode offers leaders a clear path to supporting financial well-being in the workplace while boosting performance and retention.

October 15, 2025: AI is no longer just automating work — it's reorganizing it. In today's episode of Future Ready Today, Jacob Morgan explores five major stories reshaping leadership and HR:

The salon industry is shifting fast, with more stylists choosing self-employment and traditional salons struggling to compete. In this episode, Kati welcomes back business coach Nikki Le to share how owners can elevate the employee experience to retain top talent and thrive in this new market. From customized training to career ladders, Nikki breaks down practical strategies to create a workplace where stylists feel valued, supported, and inspired to stay. If you want to future-proof your salon and win against the booth rental trend, this episode is a must-listen. WATCH ON YOUTUBE: https://youtu.be/m4g-MRC2GAo   GET MY BOOK! From First Date to Forever; How to Market Like A Matchmaker: https://joinmya.com/from-first-date-to-forever-book    POWERED BY: JOIN mya! joinmya.com   FOLLOW NIKKI LE Website: https://www.nikkileconsultancy.com/  Eleve Retreat: https://statements-strong.teachable.com/  Instagram: https://www.instagram.com/nikkileconsultancy/ Listen to our first podcast together:  https://joinmya.com/podcast/0391-the-fundamentals-of-managing-your-salons-money-with-nikki-le    LET'S CONNECT! BTT Instagram: https://www.instagram.com/beyondthetechnique MYA Instagram: https://www.instagram.com/join_mya/    FOLLOW KATI WHITLEDGE Instagram: https://www.instagram.com/katiwhitledge/ Get my favorite bio-hacking products: CLICK HERE   SPONSORS Join the PBA: https://www.probeauty.org/

October 10, 2025: A new era of Responsible Intelligence is emerging. Governments are considering human-quota laws to keep people in the loop. Kroger is rolling out a values-based AI assistant that redefines trust and transparency. And legal experts warn that AI bias in HR could soon become a courtroom reality. In today's Future-Ready Today, Jacob Morgan explores how these stories signal the end of reckless automation and the rise of accountable leadership. He shares how the future of work will be shaped not by faster machines, but by wiser humans—and offers one simple “1%-a-Day” challenge to help you lead responsibly in the age of AI.

October 9, 2025: Burnout isn't always burnout — sometimes it's just work that's lost its rhythm. In today's Future-Ready Today episode, Jacob Morgan explores six powerful signals reshaping the modern workplace. From Google tightening its hybrid work policy to new data revealing that most corporate cultures aren't ready for AI, the future of work is moving from convenience to clarity. You'll hear how job seekers are prioritizing reputation over perks, why “linchpin” executives are cracking under pressure, and how one-third of leaders are now testing AI before hiring. Then Jacob takes aim at the burnout narrative — separating stress from exhaustion, and explaining why the real issue is recovery, not overwork. He closes with the 1%-a-Day Challenge: one practical habit to build discipline, focus, and energy for the long game of leadership. If you lead teams or shape culture, this episode will help you rethink what it truly means to be future-ready in an era where easy work is over — and meaningful work is what's next.

In this podcast episode, Dr. Jonathan H. Westover talks with Lisa M. Sanchez about how leaders can positively impact employee experience. Lisa M. Sanchez is an author, life coach, and the vice president for Employee Experience and Engagement (HR) at ArtCenter College of Design in Pasadena, CA. She leads a team dedicated to enriching the experiences and engagement for faculty and staff. Critical to this work is Sanchez's direct work in ABIDE (or access, belonging, inclusion, diversity, and equity) and organizational culture. Born and raised in Los Angeles, CA, Sanchez received her bachelor's degree in Communication Studies from California State University, Northridge, a master's degree in Organizational Management from the University of Phoenix, and is a Certified Professional Life Coach. Check out all of the podcasts in the HCI Podcast Network!

AI was supposed to make work faster and smarter — but for many organizations, it's doing the opposite. In this episode, Jacob breaks down three powerful signals shaping the AI reality check every leader needs to understand: • AI Workslop – the flood of low-quality, machine-generated output wasting time and eroding trust. • The AI Plateau – why 95% of companies report no measurable ROI from their AI tools. • The EY Report – new data revealing nearly $4.4 billion in financial losses from poor AI governance. Through a futurist lens, Jacob reveals why the next competitive advantage won't go to the fastest adopters — but to the most discerning ones. He shares how future-ready leaders can design systems of clarity, ethics, and accountability to make AI truly work for people, not against them.  

Internal communication is broken. Most CX and leadership teams rely on outdated methods — long slide decks, endless trainings, and metrics that don't drive action. In this episode, Ben Phillips, founder of CX Alive!, explains how to transform the way your business communicates. Drawing on two decades in customer experience and leadership, Ben breaks down why short-form, authentic content — like internal vodcasts and micro-videos — builds clarity, connection, and alignment faster than PowerPoints or all-hands meetings ever could. We cover:✅ How to make your CX strategy relatable and actionable✅ The biggest communication gap between leadership and frontline teams✅ How to communicate effectively with Gen Z employees✅ Why podcasts and vodcasts are the future of internal engagement✅ Why NPS and CSAT are outdated metrics — and what to measure instead If you're looking to improve employee engagement, CX performance, or team alignment, this conversation will change how you think about communication, storytelling, and measurement inside your organization. #InternalCommunication #CXLeadership #CustomerExperience #EmployeeEngagement #CXStrategy #BusinessCommunication #LeadershipDevelopment #GenZAtWork #Vodcasting #StorytellingAtWork Connect with Ben at:Cx-alive.comBen Phillips LinkedIn Key Moments: 0:00 Who is Ben Phillips and what is CX Alive!4:00 How to communicate effectively with Gen Z employees9:44 How business communication is changing12:50 How to tell better stories22:00 Why you only have 8 seconds to capture attention24:00 Why podcasts and vodcasts work so well for businesses31:00 Is NPS still relevant in 2025?34:44 What are the best metrics to track in CX?37:59 Are customer surveys still relevant?41:11 AI in CX: what's hype vs. what's real48:24 How to build a team that understands the “why”51:28 Three words that separate good content from great –Are your teams facing growing demands? Join CX leaders transforming their AI strategy with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Looking for daily inspiration?  Get a quote from the top leaders in the industry in your inbox every morning.   What's the one premier event that brings the global attractions industry together? IAAPA Expo 2025, happening in Orlando, Florida, from November 17th through 21st. From breakthrough technology to world-class networking and immersive education, IAAPA Expo 2025 is where you find possible.  And, just for our audience, you'll save $10 when you register at IAAPA.org/IAAPAExpo and use promo code EXPOAPROSTEN. Don't miss it — we won't!   Gina Elliott is the VP of Strategy and Administration of Slick City Action Park, and she now serves as chair of the International Association of Adventure & Trampoline Parks (IATP), where she champions scalable training, safety, and culture across parks of all sizes. Jason Haycock is the Director of Strategic Accounts of Schoox, bringing eight years in enterprise HR technology to mobile-first learning for large frontline workforces. Together, Gina and Jason spotlight how digital platforms, blended with in-person training and coaching, elevate performance, reduce risk, and boost retention. In this interview, Gina and Jason talk about digital training transformation, immersive employee experience, and investing in your team Digital training transformation “Training is such a critical piece… there is a direct correlation with training and safety… transitioning to an LMS… you can push that down to the hourly employee and you're gonna get that instant notification of when it's done.” Gina contrasts “pencil-whipped” PDFs and broken binders with a mobile-first LMS that meets today's frontline where they already learn—on their phones. Digital courses, instant transcripts, and exportable records simplify audits and incident response while allowing rapid, system-wide updates without reprints or classroom bottlenecks. “It's surprising to us that we'll show up and see that they're still using paper. We really have an emphasis on meeting these employees where they are, being able to learn quickly and on the go.” Jason explains how short, role-specific modules and micro-assessments accelerate time-to-productivity for younger teams accustomed to bite-sized learning. He notes outcomes such as faster onboarding, sales lift, and reduced injuries/premiums when digital training is paired with clear expectations and live practice. Immersive employee experience “You can build the best park, but if your employees aren't trained or even understand what an immersive experience is, you've lost that guest, and it's gonna be very hard to retain them.” Gina reframes immersion as an employee mandate: blend brief videos, interactive elements, leaderboards, and hands-on tasks so every learning style is engaged and confidence builds before live guest contact. She stresses pacing: begin with a 10–15-minute orientation, verify knowledge, then layer responsibilities over 30/60/90 days instead of “300 modules” on day one. “These frontline employees… learn differently than a corporate employee… It's ongoing training in addition to what they have for onboarding.” Jason adds that evolving parks (VR next to ax-throwing, bowling, pickleball) demand agile cross-training. Quick, on-the-spot refreshers and continuing modules keep skills current as attractions and technology change, while managers observe and coach to certify real-world proficiency. Investing in your team “Make your employees feel like they're heard and they're valued. If it comes to spending that money at the beginning, do it. It's going to ultimately lead to a better customer experience, a better employee experience, and a more successful business.” Jason frames training as a proactive investment, not an expense: organizations already “pay” through turnover, weak sales, and incidents if they undertrain. Upfront investment converts training into a competitive advantage—supporting growth, reviews, referrals, and retention. “We saw a park with a 90% completion rate actually increase sales… Another park in the low twenties had turnover of 90%.Culture always has a focus on training.” Gina shares case studies linking completion rates to front-desk sales and lower turnover. She advises reading performance holistically, such as training data plus social scores, mystery shops, and sales, to target coaching. Her closing push: don't fear technology; toss the binders, start small with digital courses, and keep coaching continuously.   Find Gina on LinkedIn, or visit indoor@adventureparks.org for IATP resources and the IATP Academy. Reach Jason on LinkedIn or visit schoox.com to learn more about Schoox. This podcast wouldn't be possible without the incredible work of our faaaaaantastic team:   Scheduling and correspondence by Kristen Karaliunas   To connect with AttractionPros: AttractionPros.com AttractionPros@gmail.com AttractionPros on Facebook AttractionPros on LinkedIn AttractionPros on Instagram AttractionPros on Twitter (X)  

Why do we invest millions changing customer behavior but ignore how people behave inside companies?In this thought-provoking conversation, behavioral scientist and author Matt Wallaert returns to Change Wired to explore the next evolution of behavioral science: internal change.We discuss why most organizations treat employee behavior as fixed or random — and what it takes to build systems where people grow continuously, without relying on luck, politics, or the next big program.

We've all had that moment: working at a job we dislike, then moving to a nearly identical role at a different company, and suddenly loving it. The work didn't change, the industry didn't change, and the location didn't change. So what did? The answer is the environment. In today's Leadership Spark, we explore why employee experience has become the foundation of modern workplaces. Drawing on research, case studies, and over 150 executive interviews, I share why employee experience is not about perks, but about fundamentally changing how organizations shape the environment in which work gets done. Every employee's experience comes down to three things: culture, technology, and physical space. Organizations can't control the work employees choose to do, but they can control the environment around it, and that environment determines whether people love or hate their jobs.   ________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

AB sits down with Snorre Kjesbu, SVP & GM of Employee Experience at Cisco, for a great conversation on a variety of topics such as the value of AI-powered collaboration in the workplace; unifying devices, spaces, and workflows to enhance employees' day-to-day experience; and how Cisco is helping organizations prepare for the future with a platform that simplifies management, future-proofs investments, and unlocks intelligence everywhere work happens.

Join Staffbase's David Maffei for an impactful conversation with Monne Williams, Chief Impact Officer at Handshake and former McKinsey leader. Monne breaks down what Gen Z actually wants from employers, why authenticity means many voices on video, and how to treat employer brand like your health — you already have it, so manage it. She shares a memorable Fenway Park lesson on ownership and explains how small teams can have a significant impact. They also tackle AI's messy middle: bots on both sides of the hiring table, setting clear rules for candidates, and keeping those rules consistent with the job. Monne maps the moves that make change stick. If you recruit early talent, lead comms, or build culture, this episode gives you the playbook to earn trust and move faster.

El Mundo de Cabeza - Fernanda Vergara, entendiendo el employee experience by FM Mundo 98.1

This episode is sponsored by SearchMaster, the leader in traditional paid search keyword optimization and next-generation AI Engine Optimization (AEO) for Large Language Models like ChatGPT, Claude, and Perplexity. Future-proof your SEO strategy. Sign up now for free! Watch this episode on YouTube! In this episode of the Marketing x Analytics Podcast, host Alex Sofronas interviews Nader Safinya, founder of Blackribbit, about the concept of culture branding. Nader discusses the disconnect between what companies say and do, the effects of the Great Resignation, and how culture branding aligns internal and external company experiences. He emphasizes the significance of treating employees well and the benefits of human-centered design. The discussion also touches on the importance of introspection for leaders and the comprehensive data analysis tools used to measure employee engagement and wellbeing for better organizational outcomes. Follow Marketing x Analytics! X          |          LinkedIn Click Here for Transcribed Episodes of Marketing x Analytics All view are our own.

This episode breaks down the New Employee Experience, Retention and Mentoring Program (NEERMP)—from its origins to the positive changes it's brought, to what new carriers can expect as they settle into the job. Watch here. Check out M-02010, a jointly-developed document released by NALC and the Postal Service to answer commonly asked questions about NEERMP: nalc.org/m02010 Review the MOU on page 258 of the National Agreement: nalc.org/contract 00:09:36 – New Employee Experience, Retention and Mentoring Program 01:04:30 – Ask the Mailbag

“We started this company on the belief that the customer experience needs to be better,” says Jim Eckes, Founder of TieTechnology, in a new interview with Doug Green, Publisher of Technology Reseller News. That belief has guided TieTechnology's 100% referral-based growth, and it now drives the launch of Jeannie, the company's newest innovation. Jeannie is an all-inclusive softphone designed to work seamlessly with any CRM platform in the world. By unifying voice and customer data, Jeannie empowers businesses to deliver more personalized, efficient, and informed interactions. Unlike traditional softphones, Jeannie integrates directly into customer workflows, ensuring teams don't have to waste time switching between systems. For Eckes, Jeannie is the realization of a long-term vision: “This is my baby, my dream finally put into software.” He explains that Jeannie is not only about customer experience (CX), but also about improving employee experience (EX) — giving teams tools that are easy to use, reliable, and built to simplify communications. Importantly, Jeannie has been designed to be accessible for smaller businesses, ensuring that organizations of all sizes can access enterprise-grade capabilities without the enterprise-level complexity. This democratization of telecom tools reflects TieTechnology's commitment to building solutions that work seamlessly for everyone. Learn more about TieTechnology at www.tietechnology.com.

AB sits down with Snorre Kjesbu, SVP & GM of Employee Experience at Cisco, for a great conversation on  a variety of topics such as the value of AI-powered collaboration in the workplace; unifying devices, spaces, and workflows to enhance employees' day-to-day experience; and how Cisco is helping organizations prepare for the future with a platform that simplifies management, future-proofs investments, and unlocks intelligence everywhere work happens. 

In this engaging conversation, Wayne Whitzell and Katerina Karasyova explore the multifaceted world of facilities management, focusing on the importance of professional associations like IFMA, the dynamics of hybrid work and the critical role of data-driven design in enhancing employee experience. Katerina shares her personal journey within IFMA, emphasizing the value of networking, mentorship and community support in professional growth.Sponsor:This episode is sponsored by ODP Business Solutions! Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

In this episode of Above the Business, Bradley Hamner interviews Bruce Temkin, often referred to as the "Godfather of Customer Experience" and host of the Humanity At Scale: Redefining Leadership podcast. They dive deep into navigating complexity and uncertainty at scale, the power of reflection cycles, and how leaders can provide clarity to their teams—even when they don't feel clear themselves."Working above the business is understanding that whatever we do, whatever business you have, we're impacting people, we're impacting employees, we're impacting customers, and we're impacting the communities in which we serve."Bruce Temkin is a pioneer in human experience management and trusted executive advisor. He helped define the fields of Customer Experience, Employee Experience, and Experience Management, reshaping how organizations serve their most important stakeholders. Bruce founded the Qualtrics XM Institute, co-founded the Customer Experience Professionals Association, led Temkin Group, and was Forrester Research's most-read analyst for 13 consecutive quarters.Four Core Leadership Behaviors Bruce TeachesGuide with purpose.Embrace your values.Cultivate lasting trust.Act with empathy.Thanks to our sponsors...BlueprintOS equips business owners to design and install an operating system that runs like clockwork. Through BlueprintOS, you will grow and develop your leadership, clarify your culture and business game plan, align your operations with your KPIs, develop a team of A-Players, and execute your playbooks. Register to join us at an upcoming WebClass when you visit www.blueprintos.com!Coach P found great success as an insurance agent and agency owner. He leads a large, stable team of professionals who are at the top of their game year after year. Now he shares the systems, processes, delegation, and specialization he developed along the way. Gain access to weekly training calls and mentoring at www.coachpconsulting.com. Be sure to mention the Above The Business Podcast when you get in touch.Club Capital is the ultimate partner for financial management and marketing services, designed specifically for insurance agencies, fitness franchises, and youth soccer organizations. As the nation's largest accounting and financial advisory firm for insurance agencies, Club Capital proudly serves over 1,000 agency locations across the country—and we're just getting started. With Club Capital, you get more than just services; you get a dedicated account manager backed by a team of specialists committed to your success. From monthly accounting and tax preparation to CFO services and innovative digital marketing, we've got you covered. Ready to experience the transformative power of Club Capital? Schedule your free demo today at club.capital and see the difference firsthand. Make sure you mention you heard about us on the Above The Business podcast to get 50% off your one time onboarding fee!Autopilot Recruiting helps small business owners solve their staffing challenges by taking the stress out of hiring. Their dedicated recruiters work on your behalf every single business day - optimizing your applicant tracking system, posting job listings, and sourcing candidates through social media and local communities. With their continuous, hands-off recruiting approach, you can save time, reduce hiring costs, and receive pre-screened candidates, all without paying any hiring fees or commissions. More money & more freedom: that's what Autopilot Recruiting help business owners achieve. Visit https://www.autopilotrecruiting.com/ and don't forget to mention you heard about us on the Above The Business podcast.Direct Clicks is built is by business owners, for business owners. They specialize in custom marketing solutions that deliver real results. From paid search campaigns...

Great customer service should be helpful, proactive, and built to solve problems, not create new ones. In this episode, I sit down with John Kim, Co-Founder and CEO of Sendbird, the customer communications platform powering more than 4,000 of the world's most popular digital applications and connecting over 320 million people every month. John shares his perspective as both a successful entrepreneur and Korea's former number one pro gamer to unpack how AI, testing, and consistency are changing the techn-enabled service game. We dive into: Why great customer service is proactive, problem-solving, and built around the customer's needs How omnichannel experiences create consistency across platforms with seamless handoffs Why customers now default to AI, expecting instant responses, quick solutions, and personalized follow-ups The mindset shift businesses need to overcome fear of AI and start small with simple solutions like FAQs and password resets The critical role of testing technology, pushing systems until they break before launch to ensure smooth, reliable customer experiences How the future of AI agents will feel as personal as your local business, remembering preferences and following up on purchases If you want to understand how to balance human empathy with AI efficiency and set your business up for consistent, scalable service, this episode will give you the playbook.

Work is supposed to be human, but too often it feels like the opposite. For decades, we've built organizations on outdated assumptions: managers as “slave drivers,” employees as “cogs,” and work itself as “drudgery.” No wonder so many people feel disconnected. In today's Leadership Spark, I break down what employee experience really means and why it's the foundation of the future of work. We start by unpacking the basic concept of “experience” itself, how it shapes our memories, and why those memories define the relationships employees want, or don't want, to have with their organizations. From there, we explore the flawed assumptions we've built work on, and what it takes to shift from a model of utility, where people need to work, to one of experience, where people want to show up. The future of work isn't about cake, ping-pong tables, or corporate slogans. It's about designing organizations where humanity comes first.   ________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

For today's essential Heretics 101 feature, Kelli and Nolan talk to Iain Roberts, Airbnb's Global Head of Employee Experience and discuss his transition from IDEO designer to Airbnb's CHRO, exploring how design thinking principles reshape organizational structure, collaborative leadership, and workplace policies in opposition to traditional HR practices.*Email us your questions or topics for Kelli & Nolan: hrheretics@turpentine.coFor coaching and advising inquire at https://kellidragovich.com/HR Heretics is a podcast from Turpentine.Support HR Heretics Sponsors:Planful empowers teams just like yours to unlock the secrets of successful workforce planning. Use data-driven insights to develop accurate forecasts, close hiring gaps, and adjust talent acquisition plans collaboratively based on costs today and into the future. ✍️ Go to https://planful.com/heretics to see how you can transform your HR strategy.Metaview is the AI platform built for recruiting. Our suite of AI agents work across your hiring process to save time, boost decision quality, and elevate the candidate experience.Learn why team builders at 3,000+ cutting-edge companies like Brex, Deel, and Quora can't live without Metaview.It only takes minutes to get up and running. Check it out!KEEP UP WITH IAIN, NOLAN + KELLI ON LINKEDINIain: https://www.linkedin.com/in/robertsiainNolan: https://www.linkedin.com/in/nolan-church/Kelli: https://www.linkedin.com/in/kellidragovich/—LINKS:Airbnb: http://airbnb.com/—TIMESTAMPS:(00:00) Intro(01:08) "Everything Needs to be Designed" Philosophy(02:48) Founder Mode: Leadership Through Collaboration(05:50) The One Roadmap Strategy(08:04) Prototyping Human Experiences(12:14) Sponsors: Planful | Metaview(14:42) Live and Work Anywhere: The Contrarian Bet(18:12) Talent Strategy & Future of Work(20:19) Wrap This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit hrheretics.substack.com

We often talk about employee engagement, but before that comes something deeper: experience itself. Just like we invest our own time and money into personal experiences that create lasting memories, employees evaluate their organizations through the experiences they have at work. The problem? For over a century, companies have designed work as if humans were robots—linear, rigid, process-driven, and void of humanity. From definitions of “manager” as “slave driver” to “employee” as “cog,” the very language of work reveals how broken the system has been. But times have changed. In today's Leadership Spark, we'll unpack the true meaning of experience at work and why it's become the defining factor of the future workplace. If organizations want to attract, retain, and inspire talent, they must redesign around humanity, not utility. This episode explores why experience is the missing link between engagement and performance, and how leaders can bring humanity back to work.   ________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

Actionable TakeawayStop hiding parts of yourself at work and bring more of who you are into the room.Swap “fearlessness” for courage: feel the fear and move forward anyway.Use vulnerability as a strength because it builds trust faster than pretending you've got it all together.Take a pause to breathe before big conversations because it shifts the whole energy.Get clear on your personal “why” instead of borrowing the company's version.Connect with your team on something beyond KPIs because that's where loyalty lives.Notice where technology helps but don't outsource the human touch.Find your own shape of brilliance and stop squeezing into boxes you don't fit. Connect with Anne Robie:Learn more about Anne RobieAnne on LinkedInConnect with Christian "Boo" Boucousis:Learn more about Christian BoucousisBoo on LinkedInBoo on InstagramBoo on YouTube Support the Podcast:If this episode meant something to you, please consider subscribing and reviewing the show. It helps more leaders and future leaders discover these stories.And if someone comes to mind while you're listening, send it their way. A small share can go a long way.

Zach sits down with HR executive Njsane Courtney to talk about his career, leadership, and the landscape of work. Connect with Njsane Courtney https://www.linkedin.com/in/njsanecourtney/ Check out our merch⁠⁠⁠⁠⁠⁠! https://living-corporate-shop.fourthwall.com/ Learn more about ⁠⁠⁠⁠⁠⁠Living Corporate's offerings and services⁠⁠⁠⁠⁠⁠. https://work.living-corporate.com/ ⁠⁠⁠⁠⁠⁠Join our Patreon⁠⁠⁠⁠⁠⁠! https://www.patreon.com/livingcorporate