Podcasts about employee experience

October 9, 2025: Burnout isn't always burnout — sometimes it's just work that's lost its rhythm. In today's Future-Ready Today episode, Jacob Morgan explores six powerful signals reshaping the modern workplace. From Google tightening its hybrid work policy to new data revealing that most corporate cultures aren't ready for AI, the future of work is moving from convenience to clarity. You'll hear how job seekers are prioritizing reputation over perks, why “linchpin” executives are cracking under pressure, and how one-third of leaders are now testing AI before hiring. Then Jacob takes aim at the burnout narrative — separating stress from exhaustion, and explaining why the real issue is recovery, not overwork. He closes with the 1%-a-Day Challenge: one practical habit to build discipline, focus, and energy for the long game of leadership. If you lead teams or shape culture, this episode will help you rethink what it truly means to be future-ready in an era where easy work is over — and meaningful work is what's next.

In this podcast episode, Dr. Jonathan H. Westover talks with Lisa M. Sanchez about how leaders can positively impact employee experience. Lisa M. Sanchez is an author, life coach, and the vice president for Employee Experience and Engagement (HR) at ArtCenter College of Design in Pasadena, CA. She leads a team dedicated to enriching the experiences and engagement for faculty and staff. Critical to this work is Sanchez's direct work in ABIDE (or access, belonging, inclusion, diversity, and equity) and organizational culture. Born and raised in Los Angeles, CA, Sanchez received her bachelor's degree in Communication Studies from California State University, Northridge, a master's degree in Organizational Management from the University of Phoenix, and is a Certified Professional Life Coach. Check out all of the podcasts in the HCI Podcast Network!

AI was supposed to make work faster and smarter — but for many organizations, it's doing the opposite. In this episode, Jacob breaks down three powerful signals shaping the AI reality check every leader needs to understand: • AI Workslop – the flood of low-quality, machine-generated output wasting time and eroding trust. • The AI Plateau – why 95% of companies report no measurable ROI from their AI tools. • The EY Report – new data revealing nearly $4.4 billion in financial losses from poor AI governance. Through a futurist lens, Jacob reveals why the next competitive advantage won't go to the fastest adopters — but to the most discerning ones. He shares how future-ready leaders can design systems of clarity, ethics, and accountability to make AI truly work for people, not against them.  

We've all had that moment: working at a job we dislike, then moving to a nearly identical role at a different company, and suddenly loving it. The work didn't change, the industry didn't change, and the location didn't change. So what did? The answer is the environment. In today's Leadership Spark, we explore why employee experience has become the foundation of modern workplaces. Drawing on research, case studies, and over 150 executive interviews, I share why employee experience is not about perks, but about fundamentally changing how organizations shape the environment in which work gets done. Every employee's experience comes down to three things: culture, technology, and physical space. Organizations can't control the work employees choose to do, but they can control the environment around it, and that environment determines whether people love or hate their jobs.   ________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

AB sits down with Snorre Kjesbu, SVP & GM of Employee Experience at Cisco, for a great conversation on a variety of topics such as the value of AI-powered collaboration in the workplace; unifying devices, spaces, and workflows to enhance employees' day-to-day experience; and how Cisco is helping organizations prepare for the future with a platform that simplifies management, future-proofs investments, and unlocks intelligence everywhere work happens.

El Mundo de Cabeza - Fernanda Vergara, entendiendo el employee experience by FM Mundo 98.1

This episode is sponsored by SearchMaster, the leader in traditional paid search keyword optimization and next-generation AI Engine Optimization (AEO) for Large Language Models like ChatGPT, Claude, and Perplexity. Future-proof your SEO strategy. Sign up now for free! Watch this episode on YouTube! In this episode of the Marketing x Analytics Podcast, host Alex Sofronas interviews Nader Safinya, founder of Blackribbit, about the concept of culture branding. Nader discusses the disconnect between what companies say and do, the effects of the Great Resignation, and how culture branding aligns internal and external company experiences. He emphasizes the significance of treating employees well and the benefits of human-centered design. The discussion also touches on the importance of introspection for leaders and the comprehensive data analysis tools used to measure employee engagement and wellbeing for better organizational outcomes. Follow Marketing x Analytics! X          |          LinkedIn Click Here for Transcribed Episodes of Marketing x Analytics All view are our own.

“We started this company on the belief that the customer experience needs to be better,” says Jim Eckes, Founder of TieTechnology, in a new interview with Doug Green, Publisher of Technology Reseller News. That belief has guided TieTechnology's 100% referral-based growth, and it now drives the launch of Jeannie, the company's newest innovation. Jeannie is an all-inclusive softphone designed to work seamlessly with any CRM platform in the world. By unifying voice and customer data, Jeannie empowers businesses to deliver more personalized, efficient, and informed interactions. Unlike traditional softphones, Jeannie integrates directly into customer workflows, ensuring teams don't have to waste time switching between systems. For Eckes, Jeannie is the realization of a long-term vision: “This is my baby, my dream finally put into software.” He explains that Jeannie is not only about customer experience (CX), but also about improving employee experience (EX) — giving teams tools that are easy to use, reliable, and built to simplify communications. Importantly, Jeannie has been designed to be accessible for smaller businesses, ensuring that organizations of all sizes can access enterprise-grade capabilities without the enterprise-level complexity. This democratization of telecom tools reflects TieTechnology's commitment to building solutions that work seamlessly for everyone. Learn more about TieTechnology at www.tietechnology.com.

Achtung (Werbung in eigener Sache):  Jetzt mein neues Buch (in Co-Produktion mit Prof. Dr. Johanna Bath): "Die perfekte Employee Journey & Experience" vorbestellen (Lieferung im Oktober 2025): Springer: https://link.springer.com/book/9783662714195 Amazon: https://bit.ly/44aajaP Thalia: https://www.thalia.de/shop/home/artikeldetails/A1074960417 Dieses Fachbuch stellt die wichtigsten Elemente der Employee Journey vor – vom Pre-Boarding bis zum Offboarding – und erläutert, wie Verantwortliche in Unternehmen eine gelungene Employee Experience realisieren und nachhaltig verankern können   Thomas Weber (Managing Director und Head of Business Development bei der Deutsche Beteiligungs AG) Thomas Weber ist seit 11 Jahren Managing Director und Head of Business Development bei der Deutsche Beteiligungs AG, der größten und an der Börse notierten Private-Equity-Gesellschaft in Deutschland. Er kümmert sich dort um Marketing & Vertrieb, dem proprietären Dealsourcing, leitet das Netzwerk - Executive Circle genannt und unterstützt bei der Suche und Auswahl der CxO- und AR/BR- Positionen bei den Portfoliounternehmen. Sein Weg dorthin begann als Inhaber und Geschäftsführer einer Beratung in der Eignungsdiagnostik und dem Executive Search, wo er ca. acht Jahre tätig gewesen ist. Danach zog es Thomas in die Finanzwelt, zunächst zur Commerzbank, später zu PwC in Frankfurt und Amsterdam. Dort konzipierte und implementierte er u.a. die Eignungsdiagnostik- und die Assessment-Center-Strategie und unterstütze das anorganische Wachstum für diese Unternehmen. Mit diesem Mix aus Transactions, Executive Search und Tiefen-Know-how im Bereich Eignungsdiagnostik/Assessment bringt Thomas heute eine wertvolle Expertise in das Private Equity-Geschäft. Und in diesem Kontext insbesondere bei der Auswahl der geeigneten Top-Führungskräfte für die Portfolio-Unternehmen der DBAG. Und genau darüber spreche ich heute mit Thomas.   Thema In der Podcastfolge 420 habe ich mit Thomas Weber (Managing Director und Head of Business Development bei der Deutsche Beteiligungs AG) über Eignungsdiagnostik im Private Equity-Umfeld gesprochen. Konkret ging es um den Einsatz von Eignungsdiagnostik bei der Auswahl von Top-Führungskräften in Portfolio-Unternehmen.  Herzlichen Dank an Thomas für dieses sehr gute Gespräch und auch für die sehr guten Insights zum Thema. Einsatz von Eignungsdiagnostik Evaluiert werden Persönlichkeitseigenschaften, Führungskompetenzen sowie die Fähigkeit zur Entwicklung und Realisierung von Business Cases für das konkrete Portfolio-Unternehmen Jede Eignungsdiagnostik muss auf die Zielfunktion und auf den Hierarchielevel zugeschnitten sein Durchführung der Eignungsdiagnostik Inhouse und auch mit Hilfe von externen Dienstleistungsunternehmen  Auswahl der richtigen Dienstleister für Eignungsdiagnostik ist wichtig (Psychologie-Background und Industrie-/Branchen-Know-how) Corporate Fit ist wichtig - passen die Führungskräfte zum Portfolio-Unternehmen und auch zum Private Equity Unternehmen Nicht nur auf die Eignungsdiagnostik verlassen - es geht nicht immer nur um die Einzelperson, sondern auch um das Team Die reine Online-Diagnostik ist nicht ausreichend - die persönlichen Gespräche können dadurch nicht ersetzt werden Ableitung der Erkenntnisse aus der Diagnostik von Führungskräften für deren zukünftige individuellen Qualifizierungsmaßnahmen  #privateequity #portfoliounternehmen #Eignungsdiagnostik #fuehrungskraefteauswahl #fuehrungskompetenzen #corporatefit #Recruiting #GainTalentspodcast Links Thomas Weber: LinkedIn: https://www.linkedin.com/in/thomas-weber-119ba313/ Webseite: https://www.dbag.de/unternehmen/   Links Hans-Heinz Wisotzky:  Website: https://www.gaintalents.com/podcast und https://www.gaintalents.com/blog Podcast: https://www.gaintalents.com/podcast Bücher: Neu (jetzt vorbestellen): Die perfekte Employee Journey und Experience https://link.springer.com/book/9783662714195 Erste Buch: Die perfekte Candidate Journey und Experience https://www.gaintalents.com/buch-die-perfekte-candidate-journey-und-experience LinkedIn https://www.linkedin.com/in/hansheinzwisotzky/ LinkedIn https://www.linkedin.com/company/gaintalents XING https://www.xing.com/profile/HansHeinz_Wisotzky/cv Facebook https://www.facebook.com/GainTalents Instagram https://www.instagram.com/gain.talents/ Youtube https://bit.ly/2GnWMFg

Achtung (Werbung in eigener Sache):  Jetzt mein neues Buch (in Co-Produktion mit Prof. Dr. Johanna Bath): "Die perfekte Employee Journey & Experience" vorbestellen (Lieferung im Oktober 2025): Springer: https://link.springer.com/book/9783662714195 Amazon: https://bit.ly/44aajaP Thalia: https://www.thalia.de/shop/home/artikeldetails/A1074960417 Dieses Fachbuch stellt die wichtigsten Elemente der Employee Journey vor – vom Pre-Boarding bis zum Offboarding – und erläutert, wie Verantwortliche in Unternehmen eine gelungene Employee Experience realisieren und nachhaltig verankern können   Thomas Weber (Managing Director und Head of Business Development bei der Deutsche Beteiligungs AG) Thomas Weber ist seit 11 Jahren Managing Director und Head of Business Development bei der Deutsche Beteiligungs AG, der größten und an der Börse notierten Private-Equity-Gesellschaft in Deutschland. Er kümmert sich dort um Marketing & Vertrieb, dem proprietären Dealsourcing, leitet das Netzwerk - Executive Circle genannt und unterstützt bei der Suche und Auswahl der CxO- und AR/BR- Positionen bei den Portfoliounternehmen. Sein Weg dorthin begann als Inhaber und Geschäftsführer einer Beratung in der Eignungsdiagnostik und dem Executive Search, wo er ca. acht Jahre tätig gewesen ist. Danach zog es Thomas in die Finanzwelt, zunächst zur Commerzbank, später zu PwC in Frankfurt und Amsterdam. Dort konzipierte und implementierte er u.a. die Eignungsdiagnostik- und die Assessment-Center-Strategie und unterstütze das anorganische Wachstum für diese Unternehmen. Mit diesem Mix aus Transactions, Executive Search und Tiefen-Know-how im Bereich Eignungsdiagnostik/Assessment bringt Thomas heute eine wertvolle Expertise in das Private Equity-Geschäft. Und in diesem Kontext insbesondere bei der Auswahl der geeigneten Top-Führungskräfte für die Portfolio-Unternehmen der DBAG. Und genau darüber spreche ich heute mit Thomas.   Thema In der Podcastfolge 420 habe ich mit Thomas Weber (Managing Director und Head of Business Development bei der Deutsche Beteiligungs AG) über Eignungsdiagnostik im Private Equity-Umfeld gesprochen. Konkret ging es um den Einsatz von Eignungsdiagnostik bei der Auswahl von Top-Führungskräften in Portfolio-Unternehmen.  Herzlichen Dank an Thomas für dieses sehr gute Gespräch und auch für die sehr guten Insights zum Thema. Einsatz von Eignungsdiagnostik Evaluiert werden Persönlichkeitseigenschaften, Führungskompetenzen sowie die Fähigkeit zur Entwicklung und Realisierung von Business Cases für das konkrete Portfolio-Unternehmen Jede Eignungsdiagnostik muss auf die Zielfunktion und auf den Hierarchielevel zugeschnitten sein Durchführung der Eignungsdiagnostik Inhouse und auch mit Hilfe von externen Dienstleistungsunternehmen  Auswahl der richtigen Dienstleister für Eignungsdiagnostik ist wichtig (Psychologie-Background und Industrie-/Branchen-Know-how) Corporate Fit ist wichtig - passen die Führungskräfte zum Portfolio-Unternehmen und auch zum Private Equity Unternehmen Nicht nur auf die Eignungsdiagnostik verlassen - es geht nicht immer nur um die Einzelperson, sondern auch um das Team Die reine Online-Diagnostik ist nicht ausreichend - die persönlichen Gespräche können dadurch nicht ersetzt werden Ableitung der Erkenntnisse aus der Diagnostik von Führungskräften für deren zukünftige individuellen Qualifizierungsmaßnahmen  #privateequity #portfoliounternehmen #Eignungsdiagnostik #fuehrungskraefteauswahl #fuehrungskompetenzen #corporatefit #Recruiting #GainTalentspodcast Links Thomas Weber: LinkedIn: https://www.linkedin.com/in/thomas-weber-119ba313/ Webseite: https://www.dbag.de/unternehmen/   Links Hans-Heinz Wisotzky:  Website: https://www.gaintalents.com/podcast und https://www.gaintalents.com/blog Podcast: https://www.gaintalents.com/podcast Bücher: Neu (jetzt vorbestellen): Die perfekte Employee Journey und Experience https://link.springer.com/book/9783662714195 Erste Buch: Die perfekte Candidate Journey und Experience https://www.gaintalents.com/buch-die-perfekte-candidate-journey-und-experience LinkedIn https://www.linkedin.com/in/hansheinzwisotzky/ LinkedIn https://www.linkedin.com/company/gaintalents XING https://www.xing.com/profile/HansHeinz_Wisotzky/cv Facebook https://www.facebook.com/GainTalents Instagram https://www.instagram.com/gain.talents/ Youtube https://bit.ly/2GnWMFg

AB sits down with Snorre Kjesbu, SVP & GM of Employee Experience at Cisco, for a great conversation on  a variety of topics such as the value of AI-powered collaboration in the workplace; unifying devices, spaces, and workflows to enhance employees' day-to-day experience; and how Cisco is helping organizations prepare for the future with a platform that simplifies management, future-proofs investments, and unlocks intelligence everywhere work happens. 

In this engaging conversation, Wayne Whitzell and Katerina Karasyova explore the multifaceted world of facilities management, focusing on the importance of professional associations like IFMA, the dynamics of hybrid work and the critical role of data-driven design in enhancing employee experience. Katerina shares her personal journey within IFMA, emphasizing the value of networking, mentorship and community support in professional growth.Sponsor:This episode is sponsored by ODP Business Solutions! Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

Achtung (Werbung in eigener Sache):  Jetzt mein neues Buch (in Co-Produktion mit Prof. Dr. Stefan Süß): "Die perfekte Employee Journey & Experience" vorbestellen (Lieferung im September 2025): Springer: https://link.springer.com/book/9783662714195 Amazon: https://bit.ly/44aajaP Thalia: https://www.thalia.de/shop/home/artikeldetails/A1074960417 Dieses Fachbuch stellt die wichtigsten Elemente der Employee Journey vor – vom Pre-Boarding bis zum Offboarding – und erläutert, wie Verantwortliche in Unternehmen eine gelungene Employee Experience realisieren und nachhaltig verankern können. Prof. Dr. Stefan Süß (Universitätsprofessor für Betriebswirtschaftslehre, insb. Arbeit, Personal und Organisation an der Heinrich-Heine-Universität Düsseldorf) Prof. Dr. Stefan Süß ist seit 01.04.2010 Universitätsprofessor für Betriebswirtschaftslehre, insb. Arbeit, Personal und Organisation an der Heinrich-Heine-Universität Düsseldorf. Von Januar 2015 bis September 2017 war er Prorektor für Studienqualität und Personalmanagement der Heinrich-Heine-Universität. Seit Oktober 2018 ist Stefan Dekan der Wirtschaftswissenschaftlichen Fakultät. Von Oktober 2019 bis September 2021 war er Vorsitzender der Wissenschaftlichen Kommission Personal im Verband der Hochschullehrerinnen und Hochschullehrer für Betriebswirtschaft. Stefan hat zahlreiche Publikationen zu den Themen Personalmanagement, Arbeit, Organisation und Management verfasst und viele Projekte, unter anderem gefördert durch Stiftungen und Ministerien, eingeworben und bearbeitet. Aktuelle Forschungsschwerpunkte sind u.a. ausgewählte Funktionen des Personalmanagements, Personalführung und Gesundheit sowie Flexibilisierung der Arbeit. Seit einigen Jahren betreibt Stefan den Düsseldorfer HR-Podcast, in dem monatlich spannende Themen aus den Bereichen Arbeit, Personalmanagement und Organisation besprochen werden.  Mit Prof. Dr. Stefan Süß habe ich in der GainTalents-Podcastfolge 419 das Thema Digitalisierung besprochen. Stefan hat diesbezüglich sehr guten Input zu den Auswirkungen der Digitalisierung auf Unternehmen und Mitarbeitende geliefert. Herzlichen Dank an Stefan für dieses sehr gute Gespräch und auch für die sehr guten Insights zum Thema. Thema Auswirkungen der Digitalisierung auf Unternehmen und Mitarbeitende Früher war das Thema Automatisierung getrieben davon, dass Menschen in Unternehmen die Automatisierung nutzten, um Maschinen, etc. produktiver einzusetzen Heute ist das Thema Digitalisierung und KI so weit, dass große Teile und irgendwann auch einmal vielleicht die komplette Arbeit des Menschen ersetzt werden kann Wertigkeit der eigenen Arbeit wird bei Mitarbeitenden in Frage gestellt Menschen in Unternehmen müssen sich zwangsläufig mit diesen Themen beschäftigen und auch die Anwendung von neuen Technologien in immer kürzeren Zyklen lernen Technostress nimmt bei Mitarbeitenden massiv zu Unternehmen müssen eine sehr gute Supportstruktur für die Reduzierung von "Stressoren" auf Seiten der Mitarbeitenden etablieren (Tech-Support, Unterstützung durch Führungskräfte, etc.)  Change-Readiness wird immer wichtiger - für die Organisation (Struktur und Prozesse) aber insbesondere für die Mitarbeitenden Welche Kompetenzen benötigen Mitarbeitende heute und zukünftig? neue technologische Kompetenzen (z.B. Prompting) gute Selbstorganisation (z.B. bei Remote-/Homeoffice-Tätigkeiten) Selbstvertrauen und Resilienz Welche Vorteile bietet die Digitalisierung heute und zukünftig? bessere und flexiblere Arbeitsorga erhöhte Innovationsfähigkeit schnellere Prozesse, höhere Produktivität Aufwertung der Arbeit (stupide, monotone Arbeitsprozesse fallen weg)  Empfehlung für Unternehmen von Stefan: kritische Betrachtung der Auswirkungen der Digitalisierung / KI im Unternehmen und Mitarbeitenden durch die Unternehmensführung Chancen erkennen und nutzen und persönliche Risiken aufzeigen (Sensibilisierung der Mitarbeitenden) Supportstrukturen für Mitarbeitende aufbauen und aktiv anbieten   #Employeeexperience #Employerbranding #Digitalisierung #AI #KI #Arbeitgeberattraktivitaet #Talententwicklung #GainTalentspodcast   Links Prof. Dr. Stefan Süß LinkedIn: https://www.linkedin.com/in/prof-dr-stefan-s%C3%BC%C3%9F-0679b69a/ Webseite: https://www.orgaperso.hhu.de/unser-team/univ-prof-dr-stefan-suess  Düsseldorfer HR-Podcast mit Prof. Dr. Stefan Süß: https://www.orgaperso.hhu.de/hr-podcast   Links Hans-Heinz Wisotzky:  Website: https://www.gaintalents.com/podcast und https://www.gaintalents.com/blog Podcast: https://www.gaintalents.com/podcast Bücher: Neu (jetzt vorbestellen): Die perfekte Employee Journey und Experience https://link.springer.com/book/9783662714195 Erste Buch: Die perfekte Candidate Journey und Experience https://www.gaintalents.com/buch-die-perfekte-candidate-journey-und-experience LinkedIn https://www.linkedin.com/in/hansheinzwisotzky/ LinkedIn https://www.linkedin.com/company/gaintalents XING https://www.xing.com/profile/HansHeinz_Wisotzky/cv Facebook https://www.facebook.com/GainTalents Instagram https://www.instagram.com/gain.talents/ Youtube https://bit.ly/2GnWMFg  

Achtung (Werbung in eigener Sache):  Jetzt mein neues Buch (in Co-Produktion mit Prof. Dr. Stefan Süß): "Die perfekte Employee Journey & Experience" vorbestellen (Lieferung im September 2025): Springer: https://link.springer.com/book/9783662714195 Amazon: https://bit.ly/44aajaP Thalia: https://www.thalia.de/shop/home/artikeldetails/A1074960417 Dieses Fachbuch stellt die wichtigsten Elemente der Employee Journey vor – vom Pre-Boarding bis zum Offboarding – und erläutert, wie Verantwortliche in Unternehmen eine gelungene Employee Experience realisieren und nachhaltig verankern können. Prof. Dr. Stefan Süß (Universitätsprofessor für Betriebswirtschaftslehre, insb. Arbeit, Personal und Organisation an der Heinrich-Heine-Universität Düsseldorf) Prof. Dr. Stefan Süß ist seit 01.04.2010 Universitätsprofessor für Betriebswirtschaftslehre, insb. Arbeit, Personal und Organisation an der Heinrich-Heine-Universität Düsseldorf. Von Januar 2015 bis September 2017 war er Prorektor für Studienqualität und Personalmanagement der Heinrich-Heine-Universität. Seit Oktober 2018 ist Stefan Dekan der Wirtschaftswissenschaftlichen Fakultät. Von Oktober 2019 bis September 2021 war er Vorsitzender der Wissenschaftlichen Kommission Personal im Verband der Hochschullehrerinnen und Hochschullehrer für Betriebswirtschaft. Stefan hat zahlreiche Publikationen zu den Themen Personalmanagement, Arbeit, Organisation und Management verfasst und viele Projekte, unter anderem gefördert durch Stiftungen und Ministerien, eingeworben und bearbeitet. Aktuelle Forschungsschwerpunkte sind u.a. ausgewählte Funktionen des Personalmanagements, Personalführung und Gesundheit sowie Flexibilisierung der Arbeit. Seit einigen Jahren betreibt Stefan den Düsseldorfer HR-Podcast, in dem monatlich spannende Themen aus den Bereichen Arbeit, Personalmanagement und Organisation besprochen werden.  Mit Prof. Dr. Stefan Süß habe ich in der GainTalents-Podcastfolge 419 das Thema Digitalisierung besprochen. Stefan hat diesbezüglich sehr guten Input zu den Auswirkungen der Digitalisierung auf Unternehmen und Mitarbeitende geliefert. Herzlichen Dank an Stefan für dieses sehr gute Gespräch und auch für die sehr guten Insights zum Thema. Thema Auswirkungen der Digitalisierung auf Unternehmen und Mitarbeitende Früher war das Thema Automatisierung getrieben davon, dass Menschen in Unternehmen die Automatisierung nutzten, um Maschinen, etc. produktiver einzusetzen Heute ist das Thema Digitalisierung und KI so weit, dass große Teile und irgendwann auch einmal vielleicht die komplette Arbeit des Menschen ersetzt werden kann Wertigkeit der eigenen Arbeit wird bei Mitarbeitenden in Frage gestellt Menschen in Unternehmen müssen sich zwangsläufig mit diesen Themen beschäftigen und auch die Anwendung von neuen Technologien in immer kürzeren Zyklen lernen Technostress nimmt bei Mitarbeitenden massiv zu Unternehmen müssen eine sehr gute Supportstruktur für die Reduzierung von "Stressoren" auf Seiten der Mitarbeitenden etablieren (Tech-Support, Unterstützung durch Führungskräfte, etc.)  Change-Readiness wird immer wichtiger - für die Organisation (Struktur und Prozesse) aber insbesondere für die Mitarbeitenden Welche Kompetenzen benötigen Mitarbeitende heute und zukünftig? neue technologische Kompetenzen (z.B. Prompting) gute Selbstorganisation (z.B. bei Remote-/Homeoffice-Tätigkeiten) Selbstvertrauen und Resilienz Welche Vorteile bietet die Digitalisierung heute und zukünftig? bessere und flexiblere Arbeitsorga erhöhte Innovationsfähigkeit schnellere Prozesse, höhere Produktivität Aufwertung der Arbeit (stupide, monotone Arbeitsprozesse fallen weg)  Empfehlung für Unternehmen von Stefan: kritische Betrachtung der Auswirkungen der Digitalisierung / KI im Unternehmen und Mitarbeitenden durch die Unternehmensführung Chancen erkennen und nutzen und persönliche Risiken aufzeigen (Sensibilisierung der Mitarbeitenden) Supportstrukturen für Mitarbeitende aufbauen und aktiv anbieten   #Employeeexperience #Employerbranding #Digitalisierung #AI #KI #Arbeitgeberattraktivitaet #Talententwicklung #GainTalentspodcast   Links Prof. Dr. Stefan Süß LinkedIn: https://www.linkedin.com/in/prof-dr-stefan-s%C3%BC%C3%9F-0679b69a/ Webseite: https://www.orgaperso.hhu.de/unser-team/univ-prof-dr-stefan-suess  Düsseldorfer HR-Podcast mit Prof. Dr. Stefan Süß: https://www.orgaperso.hhu.de/hr-podcast   Links Hans-Heinz Wisotzky:  Website: https://www.gaintalents.com/podcast und https://www.gaintalents.com/blog Podcast: https://www.gaintalents.com/podcast Bücher: Neu (jetzt vorbestellen): Die perfekte Employee Journey und Experience https://link.springer.com/book/9783662714195 Erste Buch: Die perfekte Candidate Journey und Experience https://www.gaintalents.com/buch-die-perfekte-candidate-journey-und-experience LinkedIn https://www.linkedin.com/in/hansheinzwisotzky/ LinkedIn https://www.linkedin.com/company/gaintalents XING https://www.xing.com/profile/HansHeinz_Wisotzky/cv Facebook https://www.facebook.com/GainTalents Instagram https://www.instagram.com/gain.talents/ Youtube https://bit.ly/2GnWMFg  

In this episode of Above the Business, Bradley Hamner interviews Bruce Temkin, often referred to as the "Godfather of Customer Experience" and host of the Humanity At Scale: Redefining Leadership podcast. They dive deep into navigating complexity and uncertainty at scale, the power of reflection cycles, and how leaders can provide clarity to their teams—even when they don't feel clear themselves."Working above the business is understanding that whatever we do, whatever business you have, we're impacting people, we're impacting employees, we're impacting customers, and we're impacting the communities in which we serve."Bruce Temkin is a pioneer in human experience management and trusted executive advisor. He helped define the fields of Customer Experience, Employee Experience, and Experience Management, reshaping how organizations serve their most important stakeholders. Bruce founded the Qualtrics XM Institute, co-founded the Customer Experience Professionals Association, led Temkin Group, and was Forrester Research's most-read analyst for 13 consecutive quarters.Four Core Leadership Behaviors Bruce TeachesGuide with purpose.Embrace your values.Cultivate lasting trust.Act with empathy.Thanks to our sponsors...BlueprintOS equips business owners to design and install an operating system that runs like clockwork. Through BlueprintOS, you will grow and develop your leadership, clarify your culture and business game plan, align your operations with your KPIs, develop a team of A-Players, and execute your playbooks. Register to join us at an upcoming WebClass when you visit www.blueprintos.com!Coach P found great success as an insurance agent and agency owner. He leads a large, stable team of professionals who are at the top of their game year after year. Now he shares the systems, processes, delegation, and specialization he developed along the way. Gain access to weekly training calls and mentoring at www.coachpconsulting.com. Be sure to mention the Above The Business Podcast when you get in touch.Club Capital is the ultimate partner for financial management and marketing services, designed specifically for insurance agencies, fitness franchises, and youth soccer organizations. As the nation's largest accounting and financial advisory firm for insurance agencies, Club Capital proudly serves over 1,000 agency locations across the country—and we're just getting started. With Club Capital, you get more than just services; you get a dedicated account manager backed by a team of specialists committed to your success. From monthly accounting and tax preparation to CFO services and innovative digital marketing, we've got you covered. Ready to experience the transformative power of Club Capital? Schedule your free demo today at club.capital and see the difference firsthand. Make sure you mention you heard about us on the Above The Business podcast to get 50% off your one time onboarding fee!Autopilot Recruiting helps small business owners solve their staffing challenges by taking the stress out of hiring. Their dedicated recruiters work on your behalf every single business day - optimizing your applicant tracking system, posting job listings, and sourcing candidates through social media and local communities. With their continuous, hands-off recruiting approach, you can save time, reduce hiring costs, and receive pre-screened candidates, all without paying any hiring fees or commissions. More money & more freedom: that's what Autopilot Recruiting help business owners achieve. Visit https://www.autopilotrecruiting.com/ and don't forget to mention you heard about us on the Above The Business podcast.Direct Clicks is built is by business owners, for business owners. They specialize in custom marketing solutions that deliver real results. From paid search campaigns...

Great customer service should be helpful, proactive, and built to solve problems, not create new ones. In this episode, I sit down with John Kim, Co-Founder and CEO of Sendbird, the customer communications platform powering more than 4,000 of the world's most popular digital applications and connecting over 320 million people every month. John shares his perspective as both a successful entrepreneur and Korea's former number one pro gamer to unpack how AI, testing, and consistency are changing the techn-enabled service game. We dive into: Why great customer service is proactive, problem-solving, and built around the customer's needs How omnichannel experiences create consistency across platforms with seamless handoffs Why customers now default to AI, expecting instant responses, quick solutions, and personalized follow-ups The mindset shift businesses need to overcome fear of AI and start small with simple solutions like FAQs and password resets The critical role of testing technology, pushing systems until they break before launch to ensure smooth, reliable customer experiences How the future of AI agents will feel as personal as your local business, remembering preferences and following up on purchases If you want to understand how to balance human empathy with AI efficiency and set your business up for consistent, scalable service, this episode will give you the playbook.

Obwohl HR-Budgets vielerorts gekürzt werden, investieren derzeit 63 % der Unternehmen aktiv in ihre Benefitstrategie – ein deutliches Signal im Kampf gegen den Fachkräftemangel. In dieser Folge sprechen Laura und Susa darüber, welche Benefits wirklich zählen, warum die Employee Experience plötzlich im Mittelpunkt steht und wie auch Unternehmen mit kleineren Budgets das Maximum aus ihren Angeboten herausholen können.Außerdem geht es um einen neuen US-Trend am Arbeitsmarkt: „Job Hugging“. Immer mehr Mitarbeitende halten an ihrem aktuellen Job fest, obwohl sie unzufrieden sind. Dabei ist eine demografische Gruppe betroffen, von der man es am wenigsten erwartet hätte. Was bedeutet das für Unternehmen – und warum ist diese scheinbare Stabilität trügerisch? Das alles erfahrt ihr in dieser Podcast-Folge.Quellen:https://www.personalwirtschaft.de/news/verguetung/benefits-zu-gesundheit-und-finanziellem-wellbeing-wer-sie-anbietet-liegt-im-trend-194223/https://t3n.de/news/job-hugging-beste-mitarbeiter-nicht-kuendigen-1703241/“Das HR-Briefing" ist der wöchentliche HR-Podcast für Personaler:innen und Führungskräfte – powered by Personio. Weitere Infos zum Podcast, den Hosts und Personio findest du hier: https://www.personio.de/hr-briefing/Du hast Fragen, Feedback oder spannende Themen-Vorschläge? Kontaktiere uns unter: hr-briefing@personio.de

Work is supposed to be human, but too often it feels like the opposite. For decades, we've built organizations on outdated assumptions: managers as “slave drivers,” employees as “cogs,” and work itself as “drudgery.” No wonder so many people feel disconnected. In today's Leadership Spark, I break down what employee experience really means and why it's the foundation of the future of work. We start by unpacking the basic concept of “experience” itself, how it shapes our memories, and why those memories define the relationships employees want, or don't want, to have with their organizations. From there, we explore the flawed assumptions we've built work on, and what it takes to shift from a model of utility, where people need to work, to one of experience, where people want to show up. The future of work isn't about cake, ping-pong tables, or corporate slogans. It's about designing organizations where humanity comes first.   ________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

In this episode of the Aspire to Inspire Podcast, Brian Tomlinson is joined by Advita Patel, president of the Chartered Institute of Public Relations, founder of Comms Rebel, and cofounder of both A Leader Like Me and Asian Comms Network. Advita is a powerhouse in comms and an admired advocate for building confidence and inclusivity in the workplace. With her unique blend of experience in DEI strategy, leadership coaching, and change communication, Avita brings a refreshing perspective on how leaders can cultivate a culture. She shares her journey from overcoming imposter syndrome to becoming a leading voice in communications. Then, Advita dives deep into what it takes to build a thriving, inclusive culture—including the importance of self-awareness in leadership. Plus, learn why confidence isn't about being loud: it's about quiet assurance and knowing your value. This episode is filled with actionable strategies for leaders looking to elevate their teams, create psychological safety, and foster a workplace where everyone can thrive. Whether you're seeking to build confidence or transform your organizational culture, this conversation is packed with wisdom you won't want to miss.

Achtung (Werbung in eigener Sache):  Jetzt mein neues Buch (in Co-Produktion mit Prof. Dr. Johanna Bath): "Die perfekte Employee Journey & Experience" vorbestellen (Lieferung im Oktober 2025): Springer: https://link.springer.com/book/9783662714195 Amazon: https://bit.ly/44aajaP Thalia: https://www.thalia.de/shop/home/artikeldetails/A1074960417 Dieses Fachbuch stellt die wichtigsten Elemente der Employee Journey vor – vom Pre-Boarding bis zum Offboarding – und erläutert, wie Verantwortliche in Unternehmen eine gelungene Employee Experience realisieren und nachhaltig verankern können.   Nina Girgert (Gründerin von BIG IMPACT DAY) Nina Girgert ist Gründerin von BIG IMPACT DAY. Sie hat über 20 Jahre in der Gesundheitsbranche gearbeitet, hat ein Studium in Gesundheitstourismus absolviert und sich schließlich mit einer klaren Mission selbstständig gemacht: Teamgeist, Gesundheit und Nachhaltigkeit in der Arbeitswelt verstärkt zu etablieren. Mit BIG IMPACT DAY unterstützt Nina Unternehmen dabei, das Miteinander und die Zusammenarbeit zwischen Mitarbeitenden, Führungskräften und Teams zu stärken. Dafür konzipiert und organisiert sie nachhaltige Teamevents, die Raum für gemeinsame Zeit und Erlebnisse schaffen, um Vertrauen, Verständnis und Verbindung für eine gute Zusammenarbeit aufzubauen. Das Besondere an ihren individuell konzipierten Offsites sind außergewöhnliche Settings und die Kooperationen mit einem deutschlandweiten Netzwerk aus Experten und Erzeugerbetrieben, wie Förster, Kaffeeröstereien und Weingüter, die sich für die Nachhaltigkeit engagieren. Ein BIG IMPACT DAY wirkt gezielt auf zentrale Unternehmensbereiche: Er reduziert Fluktuation, senkt Krankheitstage und steigert die Produktivität.   Themen Mit Nina Girgert (Gründerin von BIG IMPACT DAY) habe ich in der GainTalents-Podcastfolge 418 darüber gesprochen, wie Unternehmen nachhaltige Teamevents gestalten können. Herzlichen Dank an Nina für die vielen guten Tipps zum Thema. Viel Spaß beim Reinhören!  Was ist wichtig, um nachhaltige Events zu gestalten? zunächst erst einmal die Eventziele definieren (Teammitglieder sollen sich besser kennenlernen, mehr Teamzusammenhalt, Erfolge feiern, Spaß haben und was sonst noch Ziele sein können) die Ziele definieren die zu planenden Inhalte für die Event-Realisierung es braucht ein definiertes Budget und ausreichend Zeit für die Planung Nach der Durchführung des Events, Zeit für Reflexion des Events nehmen - was war gut, was hätte besser sein können  (hierzu z.B. Bilder des Events nutzen) Beispiele für gute Teamevents: Outdoor: Besuch in Erzeugerbetrieben (Bauernhöfe, Röstereien, Weingüter, etc.), Geo-Caching, gemeinsames Wandern mit Teamaufgaben, Floß bauen, etc. Indoor: digitale Schnitzeljagd, Teamrätsel, Escape-Room, künstlerische Gestaltung (Malen, Töpfern, Adventskranz, etc.) Klassische Fehler bei Teamevents Planung der Events ohne professionelle Unterstützung gemeinsames Essen gehen - ist schön, sollte auch gemacht werden, ist aber nicht wirklich ein Teamevent zu wenige abteilungsübergreifende Teamevents Achtung bei Events mit anspruchsvollen Sportarten! Nicht alle im Team sind sportbegeistert und schon gar keine Supersportler - Gefahr der Überforderung! Nachhaltige Teamevents sollten: zwischenmenschlichen Beziehungen stärken und fördern Vertrauen, Empathie und echtes Verständnis im Team – weit über die Bürokommunikation hinaus die Persönlichkeitsentwicklung fördern, damit die Mitarbeitenden Schlüsselkompetenzen wie Selbstreflexion, Resilienz und Sozialkompetenz entwickeln das Wir-Gefühl und den Teamspirit stärken und die Möglichkeit bieten Gemeinsam Gutes tun - das schweißt zusammen und schafft emotionale Bindung ans Team und ans Unternehmen   #Teamevents #Teambuilding #Nachhaltigkeit #Mitarbeiterbindung #Employerbranding #Arbeitgeberattraktivitaet #Talententwicklung #GainTalentspodcast   Shownotes Links - Nina Girgert LinkedIn: https://www.linkedin.com/in/nina-girgert-bigimpactday/ Webseite: https://bigimpactday.com/ideenfuerteamevents/   Links Hans-Heinz Wisotzky:  Website: https://www.gaintalents.com/podcast und https://www.gaintalents.com/blog Podcast: https://www.gaintalents.com/podcast Bücher: Neu (jetzt vorbestellen): Die perfekte Employee Journey und Experience https://link.springer.com/book/9783662714195 Erste Buch: Die perfekte Candidate Journey und Experience https://www.gaintalents.com/buch-die-perfekte-candidate-journey-und-experience LinkedIn https://www.linkedin.com/in/hansheinzwisotzky/ LinkedIn https://www.linkedin.com/company/gaintalents XING https://www.xing.com/profile/HansHeinz_Wisotzky/cv Facebook https://www.facebook.com/GainTalents Instagram https://www.instagram.com/gain.talents/ Youtube https://bit.ly/2GnWMFg

Achtung (Werbung in eigener Sache):  Jetzt mein neues Buch (in Co-Produktion mit Prof. Dr. Johanna Bath): "Die perfekte Employee Journey & Experience" vorbestellen (Lieferung im Oktober 2025): Springer: https://link.springer.com/book/9783662714195 Amazon: https://bit.ly/44aajaP Thalia: https://www.thalia.de/shop/home/artikeldetails/A1074960417 Dieses Fachbuch stellt die wichtigsten Elemente der Employee Journey vor – vom Pre-Boarding bis zum Offboarding – und erläutert, wie Verantwortliche in Unternehmen eine gelungene Employee Experience realisieren und nachhaltig verankern können.   Nina Girgert (Gründerin von BIG IMPACT DAY) Nina Girgert ist Gründerin von BIG IMPACT DAY. Sie hat über 20 Jahre in der Gesundheitsbranche gearbeitet, hat ein Studium in Gesundheitstourismus absolviert und sich schließlich mit einer klaren Mission selbstständig gemacht: Teamgeist, Gesundheit und Nachhaltigkeit in der Arbeitswelt verstärkt zu etablieren. Mit BIG IMPACT DAY unterstützt Nina Unternehmen dabei, das Miteinander und die Zusammenarbeit zwischen Mitarbeitenden, Führungskräften und Teams zu stärken. Dafür konzipiert und organisiert sie nachhaltige Teamevents, die Raum für gemeinsame Zeit und Erlebnisse schaffen, um Vertrauen, Verständnis und Verbindung für eine gute Zusammenarbeit aufzubauen. Das Besondere an ihren individuell konzipierten Offsites sind außergewöhnliche Settings und die Kooperationen mit einem deutschlandweiten Netzwerk aus Experten und Erzeugerbetrieben, wie Förster, Kaffeeröstereien und Weingüter, die sich für die Nachhaltigkeit engagieren. Ein BIG IMPACT DAY wirkt gezielt auf zentrale Unternehmensbereiche: Er reduziert Fluktuation, senkt Krankheitstage und steigert die Produktivität.   Themen Mit Nina Girgert (Gründerin von BIG IMPACT DAY) habe ich in der GainTalents-Podcastfolge 418 darüber gesprochen, wie Unternehmen nachhaltige Teamevents gestalten können. Herzlichen Dank an Nina für die vielen guten Tipps zum Thema. Viel Spaß beim Reinhören!  Was ist wichtig, um nachhaltige Events zu gestalten? zunächst erst einmal die Eventziele definieren (Teammitglieder sollen sich besser kennenlernen, mehr Teamzusammenhalt, Erfolge feiern, Spaß haben und was sonst noch Ziele sein können) die Ziele definieren die zu planenden Inhalte für die Event-Realisierung es braucht ein definiertes Budget und ausreichend Zeit für die Planung Nach der Durchführung des Events, Zeit für Reflexion des Events nehmen - was war gut, was hätte besser sein können  (hierzu z.B. Bilder des Events nutzen) Beispiele für gute Teamevents: Outdoor: Besuch in Erzeugerbetrieben (Bauernhöfe, Röstereien, Weingüter, etc.), Geo-Caching, gemeinsames Wandern mit Teamaufgaben, Floß bauen, etc. Indoor: digitale Schnitzeljagd, Teamrätsel, Escape-Room, künstlerische Gestaltung (Malen, Töpfern, Adventskranz, etc.) Klassische Fehler bei Teamevents Planung der Events ohne professionelle Unterstützung gemeinsames Essen gehen - ist schön, sollte auch gemacht werden, ist aber nicht wirklich ein Teamevent zu wenige abteilungsübergreifende Teamevents Achtung bei Events mit anspruchsvollen Sportarten! Nicht alle im Team sind sportbegeistert und schon gar keine Supersportler - Gefahr der Überforderung! Nachhaltige Teamevents sollten: zwischenmenschlichen Beziehungen stärken und fördern Vertrauen, Empathie und echtes Verständnis im Team – weit über die Bürokommunikation hinaus die Persönlichkeitsentwicklung fördern, damit die Mitarbeitenden Schlüsselkompetenzen wie Selbstreflexion, Resilienz und Sozialkompetenz entwickeln das Wir-Gefühl und den Teamspirit stärken und die Möglichkeit bieten Gemeinsam Gutes tun - das schweißt zusammen und schafft emotionale Bindung ans Team und ans Unternehmen   #Teamevents #Teambuilding #Nachhaltigkeit #Mitarbeiterbindung #Employerbranding #Arbeitgeberattraktivitaet #Talententwicklung #GainTalentspodcast   Shownotes Links - Nina Girgert LinkedIn: https://www.linkedin.com/in/nina-girgert-bigimpactday/ Webseite: https://bigimpactday.com/ideenfuerteamevents/   Links Hans-Heinz Wisotzky:  Website: https://www.gaintalents.com/podcast und https://www.gaintalents.com/blog Podcast: https://www.gaintalents.com/podcast Bücher: Neu (jetzt vorbestellen): Die perfekte Employee Journey und Experience https://link.springer.com/book/9783662714195 Erste Buch: Die perfekte Candidate Journey und Experience https://www.gaintalents.com/buch-die-perfekte-candidate-journey-und-experience LinkedIn https://www.linkedin.com/in/hansheinzwisotzky/ LinkedIn https://www.linkedin.com/company/gaintalents XING https://www.xing.com/profile/HansHeinz_Wisotzky/cv Facebook https://www.facebook.com/GainTalents Instagram https://www.instagram.com/gain.talents/ Youtube https://bit.ly/2GnWMFg

For today's essential Heretics 101 feature, Kelli and Nolan talk to Iain Roberts, Airbnb's Global Head of Employee Experience and discuss his transition from IDEO designer to Airbnb's CHRO, exploring how design thinking principles reshape organizational structure, collaborative leadership, and workplace policies in opposition to traditional HR practices.*Email us your questions or topics for Kelli & Nolan: hrheretics@turpentine.coFor coaching and advising inquire at https://kellidragovich.com/HR Heretics is a podcast from Turpentine.Support HR Heretics Sponsors:Planful empowers teams just like yours to unlock the secrets of successful workforce planning. Use data-driven insights to develop accurate forecasts, close hiring gaps, and adjust talent acquisition plans collaboratively based on costs today and into the future. ✍️ Go to https://planful.com/heretics to see how you can transform your HR strategy.Metaview is the AI platform built for recruiting. Our suite of AI agents work across your hiring process to save time, boost decision quality, and elevate the candidate experience.Learn why team builders at 3,000+ cutting-edge companies like Brex, Deel, and Quora can't live without Metaview.It only takes minutes to get up and running. Check it out!KEEP UP WITH IAIN, NOLAN + KELLI ON LINKEDINIain: https://www.linkedin.com/in/robertsiainNolan: https://www.linkedin.com/in/nolan-church/Kelli: https://www.linkedin.com/in/kellidragovich/—LINKS:Airbnb: http://airbnb.com/—TIMESTAMPS:(00:00) Intro(01:08) "Everything Needs to be Designed" Philosophy(02:48) Founder Mode: Leadership Through Collaboration(05:50) The One Roadmap Strategy(08:04) Prototyping Human Experiences(12:14) Sponsors: Planful | Metaview(14:42) Live and Work Anywhere: The Contrarian Bet(18:12) Talent Strategy & Future of Work(20:19) Wrap This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit hrheretics.substack.com

We often talk about employee engagement, but before that comes something deeper: experience itself. Just like we invest our own time and money into personal experiences that create lasting memories, employees evaluate their organizations through the experiences they have at work. The problem? For over a century, companies have designed work as if humans were robots—linear, rigid, process-driven, and void of humanity. From definitions of “manager” as “slave driver” to “employee” as “cog,” the very language of work reveals how broken the system has been. But times have changed. In today's Leadership Spark, we'll unpack the true meaning of experience at work and why it's become the defining factor of the future workplace. If organizations want to attract, retain, and inspire talent, they must redesign around humanity, not utility. This episode explores why experience is the missing link between engagement and performance, and how leaders can bring humanity back to work.   ________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

Actionable TakeawayStop hiding parts of yourself at work and bring more of who you are into the room.Swap “fearlessness” for courage: feel the fear and move forward anyway.Use vulnerability as a strength because it builds trust faster than pretending you've got it all together.Take a pause to breathe before big conversations because it shifts the whole energy.Get clear on your personal “why” instead of borrowing the company's version.Connect with your team on something beyond KPIs because that's where loyalty lives.Notice where technology helps but don't outsource the human touch.Find your own shape of brilliance and stop squeezing into boxes you don't fit. Connect with Anne Robie:Learn more about Anne RobieAnne on LinkedInConnect with Christian "Boo" Boucousis:Learn more about Christian BoucousisBoo on LinkedInBoo on InstagramBoo on YouTube Support the Podcast:If this episode meant something to you, please consider subscribing and reviewing the show. It helps more leaders and future leaders discover these stories.And if someone comes to mind while you're listening, send it their way. A small share can go a long way.

In this episode, we welcome David Noe, host of the Speakeasy HR podcast and a fellow member of the WRKdefined podcast network. David Noe explains how HR leaders and managers can prioritize employee experience (EX) initiatives, even when everything feels urgent. We discuss how to improve EX without adding to already heavy workloads; the importance of effective manager training; and which small, simple changes—like a well-timed "thank you"—can have the biggest impact on employee satisfaction and morale.  [0:00] Introduction Welcome, David! Today's Topic: Prioritizing Employee Experience Without Burning Out [8:27] What employee experience initiatives should be prioritized when everything is urgent? Focus on the moments that matter most, like onboarding and manager relationships.  Identify employee pain points through feedback and take small steps to fix them.  [15:08] How can you improve employee experience without adding to the workload? The importance of properly training new managers instead of assuming they have the necessary skills.  Using technology and data to help managers have more structured and supportive conversations with their teams.  [23:29] What small changes create the biggest impact on employee satisfaction? The power of recognition, from a simple, unexpected "thank you" to a public shout-out.  Fostering clear communication from leadership and respecting employees' time by eliminating unnecessary meetings.  Taking the time to understand the unique motivations of all employees, from recent graduates to those nearing retirement.  [31:39] Closing Thanks for listening! Quick Quote “A simple thank you goes a long way for some people, and it really can dramatically change the morale of that person.” 

Integrating Employee Experience and Customer Experience initiatives is both more complicated and simpler than you think it is. Tamar Cohen and I will make that make sense.Find Tamar on LinkedInConnect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.

This leadership wake up call will help you create your workplace of the future - where people want to be, not where they have to be. Labor Day isn't just a long weekend. It's an annual celebration of American workers. In this episode of the Customer Service Academy, I take a closer look at the history of Labor Day and the lessons it still holds for leaders today. From the 10,000 workers who marched in the very first Labor Day parade in 1882 to the diverse workforce powering today's experience economy, this holiday reminds us to honor the people behind the progress. I'll unpack five leadership lessons that resonate across generations: Why respect must always be the foundation. How recognition fuels engagement and retention. The importance of investing in growth, development, and safety. "Why" communication - and sharing the “why” behind the work to build trust. Backed by fresh stats and practical examples, this episode challenges leaders to go beyond a single holiday and live the principles of Labor Day every day. If you want to lead with purpose, elevate your team, and deliver better experiences for customers, this episode is your blueprint. Subscribe, drop 5 stars, and share this episode to help more leaders bring passion and purpose to their organizations.   Links & Resources:

Host Jeremy C. Park talks with Mike Coffey, Founder and CEO of BlueCotton, along with Julie Denton-Price, Co-Owner and Chief Revenue Officer, who both highlight the custom screen printing and embroidery company located in Bowling Green, Kentucky, just one hour north of Nashville, Tennessee. BlueCotton ships custom orders all over the country to clubs, groups, organizations and businesses who are looking to Mark the Moment. Mike and Julie discuss BlueCotton's comprehensive apparel production capabilities and the power of focusing on the employee experience. They detail their personal development classes and investment opportunities for employees, as well as their community involvement and philanthropic efforts, which enable the success to the company to be a win for all involved. This focus on the employee experience has helped drive turnover down from 108% to just 33% in two years and has helped the company double revenue over the last three years and grow to 130 employees.Blue Cotton's Entrepreneurial JourneyMike Coffey shares how he started BlueCotton in 1991 as a temporary T-shirt selling venture while he awaited his CPA exam results, and how that "temporary bridge" found quick success and has grown and evolved to now employ 130 and serve thousands of customers weekly. Julie shares a personal story of appearing on Wheel of Fortune, which she pursued after her 4-year-old son encouraged her to chase her dreams, emphasizing the importance of getting out of your comfort zone to create special opportunities.BlueCotton: Custom Apparel ExperiencesMike and Julie highlight BlueCotton, a custom screen printing and embroidery business located in Bowling Green, Kentucky, that specializes in creating personalized apparel for events, milestones, and causes. They emphasize the company's focus on customer experience, highlighting how their products can capture and preserve meaningful memories through apparel and "Mark the Moment."BlueCotton's Apparel Production CapabilitiesMike and Julie describe BlueCotton's comprehensive apparel production capabilities, including their work with major brands, in-house design team, and production facility in Bowling Green, Kentucky, which employs 130 people with extensive experience. Mike highlights their ability to handle both custom designs and self-submitted graphics through their website, while maintaining quality control through having all operations under one roof. Mike and Julie then discuss the power of focusing on the employee experience, noting that their commitment to staff development has significantly reduced turnover and led to increased revenue and growth.Reducing Turnover With Development InitiativesMike and Julie discuss how BlueCotton reduced employee turnover from 108% to 33% over the last two years through programs like personal development classes and a Bitcoin investment initiative. The company offers 1-hour life improvement classes to its workers, covering topics like finances, nutrition, and leadership. In addition, BlueCotton provides Bitcoin rewards to employees who stay for 5 years, as part of their investment strategy that began in 2020.Employee Engagement and Personal DevelopmentMike and Julie discuss how their company's focus on employee engagement and personal development has transformed their culture over the past five years. They highlight initiatives including financial education, investment opportunities, and positive thinking programs, which have helped employees feel more invested in the company's success. They emphasize that this focus on personal growth has not only improved employee morale and performance but has also positively impacted their customer experience.BlueCotton's Community Philanthropy InitiativesJulie discusses BlueCotton's community involvement and philanthropic efforts, highlighting their work with nonprofits and support for responsible, fiscally-minded employees. Julie shares an example of an employee award that encourages charitable giving, and then provides website and contact information for those interested in learning more about BlueCotton's initiatives and how they have focused on the employee experience.Visit https://www.bluecotton.com to learn more and connect with BlueCotton.

Summary   In this episode of the Customer Service Revolution podcast, Denise Thompson interviews Dave Murray, VP of consulting for the DiJulius Group. They discuss the critical connection between employee experience and customer experience, the challenges of accidental management, and the importance of a strong recruiting and onboarding process. Dave shares insights from his book, 'The Employee Experience Revolution,' emphasizing the need for organizations to focus on internal culture to drive external success. The conversation also touches on the evolving expectations of employees, particularly regarding work-life balance, and previews upcoming workshops aimed at improving recruitment and onboarding practices.   Takeaways Employee experience directly impacts customer experience. 82% of managers are accidental managers, lacking training. Transforming internal culture can lead to better customer service. Companies must focus on consistent management practices. Recruiting processes should reflect company culture and values. Onboarding is a critical opportunity for engagement. Work-life balance is increasingly important for employees. Organizations need to proactively manage their culture. Effective training for managers is essential for retention. Creating a memorable experience starts from the first contact. Sound Bites "82% of managers are accidental managers." "Two minutes to 12 seconds is a big difference." "We want to be selective in our hiring." Chapters 00:00Introduction to Customer Experience and Employee Engagement 01:58The Need for Employee Experience Revolution 05:01Transforming Customer Experience through Employee Engagement 09:36Attracting and Retaining Top Talent 13:58The Importance of a Positive Recruiting Experience 17:39Creating Growth Opportunities for Employees 22:26The Importance of Structured Training 24:17Creating a Memorable Recruiting Experience 27:06Attracting Candidates: Company Culture and Reputation 31:04Work-Life Balance and Generational Expectations 34:18Enhancing the Onboarding Process 37:35Applying Recruitment Strategies to Educational Institutions   Links Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Interview Questions: https://thedijuliusgroup.com/resources/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Books:  https://thedijuliusgroup.com/shop/ Zappos call:  https://thedijuliusgroup.com/is-zappos-really-that-good-at-customer-service-manager-fired-for-responses-to-online-reviewers/ Blogs on Above and Beyond Culture: https://thedijuliusgroup.com/category/above-beyond-culture/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

The myths that lead to misguided employee experience initiatives, and how to do employee experience improvements the right way.Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.

As generative AI becomes deeply embedded across industries, enterprises are moving beyond experimentation toward experience-led transformation at scale. From reimagining customer and employee experiences with agentic AI to enabling trusted, scalable innovation through robust operational frameworks, transformative business outcomes are being delivered through real-world applications of generative AI.  Tune in as experts explore the strategic opportunities and challenges of scaling AI through strong ecosystem collaboration, highlighting how experience-led AI is shaping the future of business and technology.  Featured experts Gina Fratarcangeli, Managing Director, North American GSI Leader, AI Ambassador, Google Todd Scott, SVP, Head of Alliances, Kyndryl US/Digital Transformation, Kyndryl 

In this episode of Remodelers On The Rise, Kyle Hunt is joined by Bryan Williams of Squirrel Solutions to talk all things onboarding. From prepping before day one to setting clear expectations and leveraging self-learning tools, Bryan walks through a simple, practical nine-step onboarding framework remodelers can apply right away. You'll also hear why great onboarding isn't just about forms and checklists—it's about culture, connection, and setting your new hires (and your business) up to thrive. If you're about to hire or want to improve how you bring new team members into your remodeling business, this conversation is packed with actionable ideas and tools. Looking to strengthen your onboarding process? Squirrel Solutions is offering a free Onboarding Starter Guide designed to help remodelers create a smooth, professional, and engaging first-week experience for new team members. Inside, you'll find practical tips and checklists to set clear expectations, build confidence, and set employees up for long-term success. Download your free guide here! ----- Today's episode is sponsored by Builder Funnel! Click here to learn more about how Builder Funnel helps remodelers and home builders grow through strategic digital marketing. ----- Explore the vast array of tools, training courses, a podcast, and a supportive community of over 2,000 remodelers. Visit Remodelersontherise.com today and take your remodeling business to new heights! ----- Takeaways Onboarding is an underappreciated skill in remodeling businesses. Proper onboarding can significantly improve employee retention. Pre-onboarding communication helps ease new hires' anxiety. Budgeting for onboarding is crucial for effective training. Defining core expectations involves the entire team, not just one person. Leveraging self-learning tools can save time and resources. Regularly reviewing job descriptions ensures they remain relevant. Setting clear goals for new hires fosters a productive culture. Collecting feedback on the onboarding process is essential for improvement. A strong conclusion to onboarding can leave a lasting positive impression. ----- Chapters 00:00 Introduction and Guest Introduction 03:30 The Importance of Onboarding 09:44 Pre-Onboarding Strategies 14:43 Budgeting for Onboarding 17:47 Defining Core Expectations 20:11 Leveraging Self-Learning Tools 26:05 Reviewing Job Descriptions 32:36 Setting Goals and Collecting Feedback 37:02 Conclusion and Final Thoughts

Why do customer experience professionals still struggle to get buy-in from leadership—even in small organizations where alignment should be easier? This question from a listener in the UK captures a universal frustration faced by CX champions worldwide.The challenge isn't about company size or industry. Whether in healthcare, education, or corporate settings, the fundamental issue is the same: creating a cultural shift in how organizations perceive customer experience. Many leaders still view CX as reactive customer service rather than proactive strategy. Others, particularly in non-customer-facing roles, fail to see how their work impacts the end customer. The disconnect between CX metrics and departmental KPIs further complicates the picture.Breaking through these barriers requires persistent communication, strategic translation, and genuine patience. Success comes from focusing on one department at a time, finding champions who already believe in CX, and making them heroes. When you connect customer experience directly to each leader's specific goals and priorities, you bridge the gap between abstract concepts and concrete business outcomes. Real customer stories—not just data—create the emotional connection that inspires action and commitment.Cultural transformation is never a light-switch moment; it's a journey that unfolds over years, not weeks. For CX leaders feeling unheard or undervalued, remember to celebrate each small victory and document your progress. Your persistent efforts are creating meaningful change that benefits your organization, your customers, and your employees. The mountain moves one stone at a time—keep going, and eventually, your customer experience parade will grow until the entire organization is marching alongside you.Resources Mentioned:CX Success Statement Workbook -- https://bit.ly/cx-success-workbookExperience Investigators Website -- https://experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

Company cultures are broken.And ping-pong tables are NOT the answer.But what is?And how much does your brand strategy play a part?Juan Carlos Morales, a recruiting expert, Desiree Goldey, a DIB specialist, and Beatrice come together to a) answer these questions and b) fix the employee experience.Think: Fixing employer branding, reflecting values in hiring and the employee experience, and how to sustain that experience across different regions.This one is for you if the goal is to reduce employee turnover, fix brand culture, and, by association, nurture customers who become your promoters.-Find gaps in your brand health and performance in 5 minutes with ⁠⁠The Brand Health Audit⁠⁠.-Avoid wasting time reaching out to the wrong fit businesses, Dealfront lets you narrow your audience down without needing to pay for every signal. How badass are they? They've given The Art of Positioning listeners 10% off after your trial on this link: ⁠⁠https://leadfeeder.partnerlinks.io/the-art-of-positioning⁠-02:06 Employer Branding: Good vs. Bad03:34 Authenticity in Employer Branding08:14 Avoiding Common Pitfalls in Job Descriptions12:16 Aligning Hiring with Company Culture18:09 Training and Onboarding for Cultural Fit35:36 Workplace Flexibility and Employee Retention38:58 Onboarding for Employee Integration51:54 Maintaining Company Culture Across Borders5 episodes to binge on:⁠The no bullshit strategy⁠⁠ with Alex Smith⁠Brand strategy in action⁠⁠ with Cam VarnerAI, Automation and Strategy with Leland Best and Chris Troka⁠Unmasking strategy with Beatrice and Elijah ⁠What's your position?⁠ with Beatrice and ElijahReach out to guest speakers:Desiree Goldey:LinkedIn | Instagram | Talentless PodcastJuan Carlos Morales:LinkedInFollow Beatrice Gutknecht:⁠⁠LinkedIn⁠⁠ | ⁠⁠YouTube⁠⁠ | ⁠⁠Instagram⁠⁠ | ⁠⁠Website⁠⁠Produced by ⁠⁠Your Podcast Sidekick

What if working 70-hour weeks wasn't the badge of honor the industry makes it out to be? What if the real mark of leadership was giving your teams the capacity to succeed and the freedom to thrive? In this episode, Chris Pomey, field operations leader at Manhattan Construction shares how building capacity and focusing on the employee experience can transform both people and projects. From digging ditches and plumbing to leading national teams, Chris's career is built on one principle: do the right things, at the right time, the right way. We'll cover: Why the industry's obsession with long hours is broken and how to fix it. The mantra that drives discipline and frees up team capacity. How to avoid the “RFI death spiral” through better planning. Real-world lessons on balancing productivity, safety, and people's lives. Why change isn't hard when teams are hungry for a better experience. If you want to lead projects without burning out your people and actually make construction fun again, this conversation will give you the tools and mindset to get there.

If aliens landed on Earth and observed how we work, they'd probably be baffled. We spend most of our lives doing this thing called “work,” yet so many people feel unfulfilled, undervalued, and stuck in roles that don't inspire them. It's even baked into our language. Look up synonyms for “employee,” “manager,” or “work” and you'll find words like cog, zookeeper, and drudgery. Something's clearly broken. But the good news? It's starting to change. In today's Leadership Spark, I break down the five major trends reshaping how we define work: the rise of new behaviors driven by tech, generational shifts in values, globalization, increased mobility, and disruptive technologies like AI and automation. We also explore why traditional employee engagement just isn't cutting it anymore, despite massive investment, engagement scores remain low. You'll learn why employee experience is the real path forward. If you want to understand where the future of work is headed and what it takes to lead in it, this one's for you.   ________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

Why the current backlash to all things Employee Experience is short-sighted, misguided and bad for business. Just because you can bully employees doesn't mean you should.Find Tamar on LinkedInConnect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with each episode of the podcast.My LinkedIn Learning courses: Customer Experience: 6 Essential Foundations For Lasting Loyalty, How To Create Great Customer Experiences & Build A Customer-Centric Culture. In-depth video series that teach you how to create great experiences, and build customer-centric cultuers.Thanks to my talented colleague Emily Tolmer for the cover art. Thanks to my friends at Moon Island for the music. Hosted on Acast. See acast.com/privacy for more information.

Zach sits down with HR executive Njsane Courtney to talk about his career, leadership, and the landscape of work. Connect with Njsane Courtney https://www.linkedin.com/in/njsanecourtney/ Check out our merch⁠⁠⁠⁠⁠⁠! https://living-corporate-shop.fourthwall.com/ Learn more about ⁠⁠⁠⁠⁠⁠Living Corporate's offerings and services⁠⁠⁠⁠⁠⁠. https://work.living-corporate.com/ ⁠⁠⁠⁠⁠⁠Join our Patreon⁠⁠⁠⁠⁠⁠! https://www.patreon.com/livingcorporate

Send us a Message!In this episode, we explore common yet ineffective employee engagement activities. We recap some points around employee engagement from past episodes, while providing some clarity on why what you might be implementing is not working.Our prescription for this episode is to understand that employee engagement actions are different from the outcome of having engaged employees. What most companies do not realize they are actually looking for improvements to the employee experience.Past Episode Referenced:Season 1 Episode 14: Why Is Employee Engagement So Difficult?Season 1 Episode 24: What Makes Employee Engagement Actually Work?Season 2 Episode 11: Should Companies Be Doing Employee Engagement?Season 2 Episode 22: Is Fun A Dangerous Expectation In Organizational Culture?Season 3 Episode 11: What Is Some Practical Psychology For The Workplace?Season 3 Episode 24: What Do I Need To Know To Be An Effective Leader?To talk more about employee engagement and the employee experience, reach out to us at info@roman3.ca or through our LinkedIn page at https://www.linkedin.com/company/roman3Don't forget to sign up for our New Quarterly Newsletter that launched in the fall of 2024!About Our Hosts!James is an experienced business coach with a specialization in HR management and talent attraction and retention. Coby is a skilled educator and has an extensive background in building workforce and organizational capacity. For a little more on our ideas and concepts, check out our Knowledge Suite or our YouTube Channel, Solutions Explained by Roman 3.

Technology enabled, people-focused Customer Service With Matt Whitmer. In today's episode, we're thrilled to welcome Matt Whitmer into the studio. Matt is the Chief Revenue Officer and SVP of Marketing at Mosaicx, a conversational AI provider. He has over 15 years of experience in senior leadership focused on CX and enterprise client relationships. What we cover in this episode: It's all about meeting customers where they are in their journey. Customers want to trust the brands they work with. Customers want to feel like they are being helped, not "sold." Build conduits within your organization to ensure open communication and to bust silos.  The best customer experience is enabled by tehcnology and AI but diven by people. Subscribe, review, and share this episode to help more leaders bring passion and purpose to their organizations.   Links & Resources:

The Romanticization of Leadership Problem w/Travis SchachtnerEthical Employment AdvocateRaised on a family farm in rural Wisconsin, Dr. Schachtner learned early on that all work has value—and that belief has guided him through a remarkable career. From military service and private industry to elected office, he's worn many hats and seen leadership from every angle.With advanced degrees in Leadership and a Doctorate in Career and Technical Education Leadership, Dr. Schachtner brings a unique blend of academic insight and real-world grit. His leadership philosophy, shaped by Maslow's principles and the Romanticization of Leadership Theory, focuses on meeting the needs of others and building strong relationships.Now teaching Electromechanical Systems at Saint Paul College, Dr. Schachtner lives out his belief that the world needs fewer wannabe leaders—and more people who can actually fix things.Link:https://www.ftsleaders.com/Tags:Employee Engagement,Employee Experience,Ethics,Higher Education,Leadership,Management,Thought Leader,Union,The Romanticization of Leadership Problem w/Travis Schachtner,Phantom Electric Ghost Podcast,Live Video Podcast Interview,PodmatchSupport PEG by checking out our Sponsors:Download and use Newsly for free now from www.newsly.me or from the link in the description, and use promo code “GHOST” and receive a 1-month free premium subscription.The best tool for getting podcast guests:https://podmatch.com/signup/phantomelectricghostSubscribe to our Instagram for exclusive content:https://www.instagram.com/expansive_sound_experiments/Subscribe to our YouTube https://youtube.com/@phantomelectricghost?si=rEyT56WQvDsAoRprRSShttps://anchor.fm/s/3b31908/podcast/rssSubstackhttps://substack.com/@phantomelectricghost?utm_source=edit-profile-page

How does employee experience impact customer referrals and brand reputation? Disgruntled former employees sharing negative experiences can deter potential customers, causing revenue loss and reputational damage. This insightful episode uncovers the critical connection between employee treatment and customer advocacy. Stacy Sherman and employee advocate Dan Goodman reveal strategies to foster an empowering workplace culture cultivating loyalty. Gain tactics for respectful terminations preventing detractors. Explore case studies on how leadership and corporate values influence customer experiences directly. Learn to create a win-win environment where engaged employees become brand ambassadors, driving positive referrals and shielding your reputation. Learn more at   Access our FREE Customer Experience Audit Tool:   Grow as a CX Professional with our numerous   Book time with Stacy . 

What if your office is making people miserable… and you don't even see it? We now live in a world of hybrid work. The spaces we work in, the technology we use, and the culture we experience shape us more than we realize. If you're still only focusing on tasks and performance while ignoring the environments that make or break engagement, you're already falling behind. In today's Leadership Spark, we uncover the three hidden forces driving employee experience: physical space, technology, and corporate culture. You'll hear how these environments impact mental health, motivation, and performance, and what you can do to fix the silent culture killers draining your people. This episode will also show you why corporate culture is really the side effects of working at your company, and why modern leaders must see themselves as the front line of human connection, not just task management.   ________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/

#thePOZcast is proudly brought to you by Fountain - the leading enterprise platform for workforce management. Our platform enables companies to support their frontline workers from job application to departure. Fountain elevates the hiring, management, and retention of frontline workers at scale.To learn more, please visit: https://www.fountain.com/?utm_source=shrm-2024&utm_medium=event&utm_campaign=shrm-2024-podcast-adam-posner.Thanks for listening, and please follow us on Insta @NHPTalent and www.youtube.com/thePOZcastFor all episodes, please check out www.thePOZcast.com Takeaways:- Work architecture is essential for understanding how work gets done.- Workforce design and strategy are closely linked.- Employee experience mapping can enhance workforce design.- Onboarding is a critical stage in the employee journey.- Mutual responsibility exists in managing employee expectations.- Technology can complicate employee experiences if not implemented thoughtfully.- Future-ready organizations prioritize employee development and upskilling.- HR must claim a seat at the revenue table to drive business outcomes.- Remote work requires intentional design to foster collaboration.- Contentment is a dynamic goal worth striving for in one's career.SummaryIn this conversation, Adam Posner and Josh Newman delve into the intricacies of workforce design and employee experience. They discuss the importance of understanding work architecture, the critical stages of employee onboarding, and the mutual responsibilities of employers and employees in managing expectations. Josh shares insights from past workforce design projects, highlighting lessons learned from failures and the significance of creating future-ready organizations that prioritize employee development. The discussion also touches on the evolving role of HR in driving revenue, the challenges of remote work, and the impact of parenthood on leadership styles. They conclude with reflections on career advice and the true definition of success. Chapters 00:00 Understanding Workforce Design and Architecture02:59 Employee Experience Mapping: The Six Stages05:56 Mutual Responsibility in Onboarding08:53 Lessons from Workforce Design Failures11:52 Future-Ready Organizations: Human-Centric Approaches14:37 The Role of HR in Revenue Generation17:48 Navigating Remote Work and Mentorship Challenges20:18 The Transformative Power of Parenthood26:44 Navigating Work-Life Balance and Productivity31:55 The Future of Work and Employee Value Proposition34:56 Defining Success Beyond Traditional Metrics     

Kahina Ouerdane, Chief People Officer at Workleap, joined us on The Modern People Leader.We talked about her journey from international human rights law to tech, how software is the new workplace, why AI is forcing a rethinking of learning and org design, and more.---- Sponsor Links:

This episode of Cruising Altitude features a conversation with Matthew Owenby, Chief Strategy Officer and Corporate Services Executive at Aflac. Matthew and host Nicole Alvino discuss Aflac's commitment to fostering a supportive and respectful workplace culture, which translates into authentic and empathetic customer interactions. The discussion covers Aflac's hiring processes, their focus on dignity and respect, and how AI can enhance the employee experience.Quotes“ The employee experience here is built in the foundation and really a philosophy that if you take care of your employees, they're going to take care of the company and take care of the customers.  What we mean by that, in a daily basis, is treating people with dignity and respect. Trying to enter into a relationship with our employees, which we know is foundational to communication and trust and engagement. We want the same type of relationship with our consumers. So we are overtly focused on our employees' experience as well as how they feel about the workplace.”“ We customize our development based upon the roles that you're in. So we have continuing ed, we have leadership development, we have new employee orientation, new leader orientation. And that is all sort of foundationally kept within our annual ethics training, our annual awareness training around engagement activities. And so it really is a system rather than an activity that happens once or twice a year. We have a systematic integrated talent management program that's been operating here continuously for three decades, if not more.”“ We see AI as enhancing an employee's experience, reducing the level of anxiety around a special project, or I need to go do this specialized research on this. Or when a consumer calls, what would it be like if you had all of their claims history, all of the times that they've called, some of the issues they've had as a customer support specialist. If you had all that, how would that change your interaction with that person if you had all of that at hand?”Time Stamps*(02:22): Meet Matthew Owenby*(07:23): Aflac's unique employee experience*(11:24): Aflac's hiring and training policies *(15:44): The crossover of consumer and employee experience*(20:27): The impact of AI on employee and customer experience*(23:59): The biggest employee experience lesson Matthew has learnedLinksConnect with Matthew on LinkedInEmail MatthewThank you to our friendsThis episode is brought to you by Firstup, the world's first intelligent communication platform. More than 40 percent of Fortune 100 companies use our platform to connect with their people, design and deliver personalized communications, and gain engagement insights throughout the employee journey. That's how they give their employees better experiences from hire to retire. Learn more at firstup.io

When communicating with their employees, most firms have no idea who they're talking to.Good communication is about knowing your audience. But if your organization is only focused on knowing your customers, James Root says you're forgetting a whole other cohort: your employees.Root is a senior partner at Bain & Company, Chair of Bain Futures, and author of The Archetype Effect, in which he reveals a simple but overlooked truth: people want different things from their jobs. Despite this, most companies' approach to employee motivation and reward is one-size-fits-all. “Every aspect of the standard organization model is built around this idea of the average worker,” he says. The problem? No average worker exists. “What people want from work is highly varied,” he says, and while many organizations spend millions to learn what drives their customers, “The mystery is why haven't we applied that same thinking to our workers?"In this episode of Think Fast, Talk Smart, Root and host Matt Abrahams explore how firms can transform organizational success by understanding their internal audience. Whether you're trying to attract new talent or encourage better performance from the team you already have, Root's research shows why it's about knowing your audience — recognizing that different people are motivated by fundamentally different things at work.Episode Reference Links:James RootJames' Book: The Archetype EffectThe Archetype QuizEp.176 From Stereotypes to Synergy: Communicating Across GenerationsEp.104 How to Change: Building Better Habits and Behaviors (And Getting Out of Your Own Way) Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:21) - The Evolving Nature of Work (05:21) - Leading Multigenerational Teams (08:50) - The Six Archetypes Explained (13:55) - The Archetypes Evolution (19:33) - The Final Three Question (22:51) - Conclusion  ********This Episode is brought to you by Strawberry.me. Get $50 off coaching today at Strawberry.me/smartBecome a Faster Smarter Supporter by joining TFTS Premium.    

How do you unlock the power of employee experience?Why is a people-first mindset so critical in modernizing HR?My guest on this episode is Assil Omar, VP, People Experience, AbbVie.During our conversation Assil and I discuss:Why we should embrace new opportunities as a way to reinvent ourselves and our careers.How AbbVie maintains a unique culture of purpose, performance, and careWhy HR practitioners must become students of both human motivation and organizational transformation to drive real impact.Why it's important to start with the employee experience first when designing systems.Her advice to HR leaders who want to start a people experience teamConnecting with Assil: Connect with Assil Omar on LinkedInEpisode Sponsor: Next-Gen HR Accelerator - Learn more about this best-in-class leadership development program for next-gen HR leadersHR Leader's Blueprint - 18 pages of real-world advice from 100+ HR thought leaders. Simple, actionable, and proven strategies to advance your career.Succession Planning Playbook: In this focused 1-page resource, I cut through the noise to give you the vital elements that define what “great” succession planning looks like.

How can HR leaders move beyond surveys to drive real business outcomes? Scott Leuchter, Global Chief People Officer at Ideal Tridon Group, shares how predictive analytics uncovers key drivers of performance, retention, and productivity. Learn how data-driven assessments, feedback loops, and smart change management can transform employee experience into measurable business impact.