Podcasts about employee experience

In fast-growing companies and competitive tech hubs, culture can quietly become the deciding factor between loyal, engaged teams and constant turnover. Today's guest, Heather Page, Culture and Experience Manager at AdvancedMD, shares how her journey from hand-coding websites in the early days of the internet to building brand and people-first initiatives prepared her to design an environment where nearly 700 team members feel connected, valued, and excited to show up on Monday. In this episode of Marketer of the Day, Heather reveals how her background in UX and digital experience naturally evolved into human experience and internal culture. She explains why the same questions you ask when designing a great product “Does this feel intuitive? Does it create connections? Does it reflect who we are?” should guide how you design your company culture. Instead of treating culture as perks and free sodas, Heather focuses on what people are really thinking and feeling on Sunday night: are they dreading Monday, or excited to plug back in? Heather walks us through her journey from web designer to culture leader, including how she volunteered for culture committees, paid attention to cross-functional teams, and ultimately had a role created specifically for her at AdvancedMD. She shares practical examples of how she and her team listen to employees through twice-yearly anonymous surveys and, crucially, act on the data instead of letting it collect dust. For Heather, people-first isn't a slogan, it's a pillar that drives decisions, programs, and daily behavior. We also dive into AdvancedMD's medical office software and how it's helping doctors reclaim their time, reduce burnout, and reconnect with the human side of healthcare. Heather explains how AI-enabled digital charting, automation, and integrated EHR/practice management tools free physicians from after-hours note-taking and clunky legacy systems. With strong onboarding and hands-on professional services, AdvancedMD doesn't just sell software; they guide practices through the change so the whole team feels supported, not overwhelmed. https://youtu.be/jzUqj0sMaTs?si=wfnr5SshZmJGn-11 Throughout the conversation, Heather emphasizes that rapport, curiosity, and genuine human connection are timeless superpowers. She encourages employees at every level to stop waiting for permission: sit with support, learn how sales thinks, understand your colleagues' worlds, and build real relationships. Promotions, opportunities, and innovation often follow the people who are genuinely interested in others, not just in climbing the ladder. If you want to: Build a culture where people feel seen, valued, and eager to stay. Reduce job-hopping by creating a true culture fit instead of surface-level perks. Use AI and better systems to give professionals (especially doctors) their time and focus back. Lead with empathy, listening, and follow-through in a way that never goes out of style; then this episode with Heather Page will give you a fresh, people-first lens on both culture and customer experience. Quotes: “Culture, to me, is a lot like a well-designed product: it's intentional, it evolves, and it's built for the people using it every day.” “If you take care of your people inside your company, they will take care of people outside your company, and that's a win-win.” “Each of us brings our own culture to the table every day, and sometimes those cultures mesh, and sometimes it's oil and vinegar.” Contact Details: Stop Letting Admin Work Slow Your Practice Down: See AdvancedMD In Action Today Connect With Heather Page On LinkedIn Follow Heather Page On Facebook Listen To The AdvancedMD Podcast On Apple Podcasts

What kind of experience do other people have when they work with you? It's a simple question—and one that can transform the way you lead. In this conversation, executive coach and bestselling author Brenda Bence shares lessons from coaching CEOs around the world, along with pivotal moments from her own leadership journey. Through unforgettable stories and practical examples, she explains why great leaders build people before they build businesses, why curiosity and listening matter more than having all the answers, and why the best leaders continually examine the impact they have on others. Whether you lead an organization, a team, or simply want to become a better colleague, Brenda offers wisdom that will challenge you to think differently about the kind of leader you're becoming. Brenda Bence is recognized by Thinkers50 as a Coaching Legend and is ranked by Global Gurus as one of the world's top three executive coaches. She is a Hall of Fame professional speaker and the award-winning author of 12 books, including her latest, Would YOU Want to Work for YOU™? Known as the "Billion Dollar Coach," Brenda has coached dozens of C-Suite executives from many of the world's largest and most recognized corporations. Her passion lies at the intersection of leadership and branding, helping leaders build both the organizations they lead and the individual leadership brands they leave behind. Through Brenda's coaching, global keynote speeches, and award-winning books, she has inspired and developed hundreds of thousands of leaders around the world.  You'll DiscoverWhy growing people must be part of every business strategy. The mindset shift every leader must make to move from expert to leader. How understanding what motivates each employee dramatically improves engagement and retention. Why middle managers determine whether organizational change succeeds or fails. How listening and curiosity create stronger leaders than certainty and control.Connect with Brenda Bence LinkedIn https://www.linkedin.com/in/brendabenceWebsite Brenda Bence https://www.BrendaBence.com BooksWould YOU Want to Work for YOU? https://www.amazon.com/Would-YOU-Want-Work-Performance/dp/B0H5RDP3N1Leading YOU https://www.amazon.com/Leading-YOU-self-leadership-executive-success/dp/1942718012 Check out all the episodesLeave a review on Apple PodcastsConnect with Meredith on LinkedIn

Zach sits down with Brian Aquart is a Vice President, Workforce & Community Education, Advancing Pathways, Talent & Innovation, Narrative Leadership for Clarity & Purpose, Board Member with Northwell Health. About Living Corporate: ⁠⁠⁠Check out our merch⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠! https://living-corporate-shop.fourthwall.com/ Learn more about⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠Living Corporate's offerings and services⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. https://work.living-corporate.com/ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Join our Patreon⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠! ⁠https://www.patreon.com/livingcorporate About Brian Aquart : https://www.linkedin.com/in/brianaquart/

In this episode, Ray explores the uncomfortable truth: firm culture is revealed through what leaders reward, tolerate, and ignore on a typical Monday morning. For advisory firm owners, understanding your actual culture, not your aspirational values, has direct business impact.Ray makes the connection concrete: research from SHRM shows that employee experience and engagement account for 42% of turnover intent. Regrettable attrition is expensive. More importantly, in relational advisory businesses, internal culture becomes external client experience. Clients feel when teams are aligned, communication is clear, and people are supported. They also feel when turnover disrupts continuity and people are burned out.This episode is built around an immediately actionable framework: the culture evidence review. Rather than running another employee survey, Ray walks you through five practical questions that move culture from sentiment to evidence. You'll learn what to examine, what it means when certain behaviors are tolerated, and how to use stay interviews to listen early before exit interviews teach expensive lessons.WHAT YOU'LL LEARN IN THIS EPISODEWhy culture is revealed through behavior, not proclamation, and how to examine evidence instead of languageHow employee experience and engagement directly correlate with turnover intent (and the research that proves it)The five-question culture evidence review framework that translates culture into measurable leadership decisionsWhy tolerated behaviors become permission and what behaviors are costing your firm stability and client continuityHow to use stay interviews to listen early and understand what your best people need to stay engagedTHE FIVE-QUESTION CULTURE EVIDENCE REVIEWWhat behaviors are rewarded around here? Look past the value statement. Who gets promoted, praised, paid, invited to important conversations? Do you reward people who develop others or only those who generate revenue? Do you reward collaboration or information control? Do you reward system improvement or crisis heroics?What behaviors are tolerated? Every firm tolerates something. Poor follow-through, weak meetings, avoided feedback, disrespectful communication, hoarded clients, undermining peers, not using the CRM, treating staff as support instead of colleagues. When leaders tolerate these behaviors, tolerance becomes permission.What do employees fear saying out loud? Your team may know where the firm is stuck before leaders admit it. They know which processes are broken, which client segments drain the team, which advisors are difficult. A healthy culture gives truth a place to go.What are stay interviews telling us? Ask why people stay, what might cause them to leave, where they feel underutilized or unsupported, and what would help them grow. Listen early.What is AI anxiety doing to the culture? Employees may not directly name AI fear. They hesitate to use tools, fear being replaced, or assume productivity gains mean more work. Leaders need to surface this conversation.COACHING QUESTIONS FOR YOUR LEADERSHIP TEAMWhat behaviors are shaping your culture more than your stated values do?Where is the firm tolerating behavior that undermines trust or performance?What would your employees say the culture rewards most in your firm?What are stay interviews telling you before exit interviews make the lesson costly?How is AI anxiety manifesting in the culture, even if people are not naming it directly?Building the Billion Dollar Business is hosted by Ray Sclafani, Founder and CEO of ClientWise, the financial services industry's leading executive coaching and team development firm for elite advisors and wealth management teams.Find Ray and the ClientWise Team on the ClientWise website or LinkedIn | Twitter | Instagram | Facebook | YouTube

What You'll Learn in This Episode:In this episode, Patrick Adams is joined by Rebecca Moyers, Director of Operational Excellence for the State of Missouri, for a preview of her session at the Lean Solutions Summit, The Feedback Advantage. Rebecca shares how the State of Missouri is using employee and customer feedback to guide process improvement, strengthen experiences, and focus limited resources on the improvements that matter most.The conversation explores how Missouri built an operational excellence community across 17 executive agencies, uses feedback to support both employee and customer experience, and applies omni-channel listening to better understand the entire customer journey. Rebecca also explains why organizations need to look beyond internal silos and consider whether every part of an experience connects seamlessly from the customer's perspective.Rebecca shares practical examples of collecting feedback through website interactions, surveys, call centers, and operational data, and emphasizes that organizations shouldn't ask for feedback unless they're prepared to act on it. Most importantly, she explains that these principles aren't limited to government or large organizations; teams in virtually any industry can use intentional feedback to improve processes, culture, and the experiences they create.Key Takeaways:Feedback helps organizations focus improvement efforts on what matters mostGreat customer experiences require looking at the entire journey—not individual silosEmployee and customer feedback become more powerful when paired with operational dataDon't ask for feedback unless you're prepared to act on itLinks:https://www.findleansolutions.com/lean-summit/https://www.findleansolutions.com/

Psychological safety is more than a workplace term. It shows up in the everyday experiences employees have with their leaders, their teams, and the systems around them.In this episode of High Velocity Radio, host Lee Cantor talks with Sacha Thompson, founder of The Equity Equation, about creating authentic workplaces where people feel valued, heard, and able to contribute. Sacha shares how leaders can move beyond buzzwords and focus on what employees are actually experiencing day to day.Together, they explore the disconnect between stated culture and lived experience, the role of leadership alignment, the impact of AI on employee roles, and why investing in employee development is essential for building trust and sustaining healthy teams. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit deiafter5.substack.com/subscribe

Achtung (Werbung in eigener Sache):  Jetzt mein neues Buch kaufen (in Co-Produktion mit Prof. Dr. Johanna Bath): "Die perfekte Employee Journey & Experience" (erschienen im Oktober 2025): Springer: https://link.springer.com/book/9783662714195 Amazon: https://bit.ly/44aajaP Thalia: https://www.thalia.de/shop/home/artikeldetails/A1074960417 Dieses Fachbuch stellt die wichtigsten Elemente der Employee Journey vor – vom Pre-Boarding bis zum Offboarding – und erläutert, wie Verantwortliche in Unternehmen eine gelungene Employee Experience realisieren und nachhaltig verankern können. Mein Gast: Tim Leuthold Tim Leuthold ist IT-Management-Experte und Co-Founder & General Manager der WBS CODING SCHOOL. Dort beschäftigt er sich intensiv mit der Frage, wie Unternehmen technologische Kompetenzen entwickeln und Mitarbeitende auf eine zunehmend durch Künstliche Intelligenz geprägte Arbeitswelt vorbereiten können. Im Mittelpunkt steht für ihn ein sehr praxisorientierter Ansatz: KI-Kompetenz entsteht nicht durch einzelne Schulungen oder theoretisches Wissen, sondern vor allem durch konkrete Anwendung im Arbeitsalltag. Gleichzeitig beobachtet Tim, wie KI etablierte IT-Rollen verändert, neue Kompetenzanforderungen entstehen und bisher klar getrennte Aufgabenbereiche zunehmend zusammenwachsen. Thema der Folge: In dieser GainTalents-Folge 461 spreche ich mit Tim Leuthold darüber, wie KI-Upskilling in der IT wirklich gelingen kann und warum klassische Weiterbildung dafür nicht ausreicht. Wir sprechen darüber, wie sich insbesondere das Rollenbild von Softwareentwickler:innen verändert, warum das reine Schreiben von Code an Bedeutung verliert und Kompetenzen wie Softwarearchitektur, Anforderungsmanagement, Qualitätskontrolle und die Orchestrierung von KI-Systemen wichtiger werden. Außerdem geht es darum, wie Unternehmen KI-Kompetenz durch konkrete Anwendung, KI-Ambassadors und die Vorbildfunktion von Führungskräften fördern können und welche Rolle junge Talente beim technologischen Wandel spielen. Herzlichen Dank an Tim für die vielen fundierten Einblicke und konkreten Praxisbeispiele! Die wichtigsten Erkenntnisse aus dem Gespräch mit Tim: KI-Kompetenz entsteht vor allem durch Anwendung. Klassische Zwei- oder Drei-Tages-Trainings reichen nicht aus. Lernen muss möglichst nah an echten Aufgaben, Projekten und Use Cases stattfinden. Führungskräfte müssen KI-Nutzung vorleben. Der Hinweis „Nutzt doch mal ChatGPT" verändert wenig. Führungskräfte sollten selbst Anwendungsfälle entwickeln, Erfahrungen teilen und Mitarbeitenden gleichzeitig Ängste vor der Technologie nehmen. Das Rollenbild von Softwareentwickler:innen verändert sich massiv – verschwindet aber nicht. Weniger Zeit wird für das reine Schreiben von Code benötigt, dafür gewinnen Architekturverständnis, Anforderungsmanagement, Qualitätssicherung, Sicherheit und die Orchestrierung von KI-Agenten an Bedeutung. Bisher getrennte IT-Rollen wachsen zusammen. Tim beschreibt beispielsweise den entstehenden „Product Engineer" als Verbindung von Produktmanagement, Softwareentwicklung und Design. KI verschiebt Engpässe in Entwicklungsprozessen. Wenn Software deutlich schneller produziert werden kann, werden beispielsweise Testing, Qualitätssicherung, interne Abstimmung oder die Aufnahmefähigkeit des Kunden zum neuen Bottleneck. Junge KI-Talente bringen einen wichtigen Impuls in Unternehmen. Sie gehen häufig selbstverständlicher mit neuen Technologien um. Entscheidend ist aber, dieses neue Denken mit dem Erfahrungswissen etablierter Mitarbeitender zu verbinden. Upskilling muss sich an zukünftigen Rollenbildern orientieren. Unternehmen sollten gemeinsam mit IT-Führung und HR zunächst klären, wie sich Rollen verändern – und daraus gezielt die notwendigen Up- und Reskilling-Maßnahmen ableiten. Der wichtigste Rat von Tim: ins Tun kommen. Mit konkreten eigenen Anwendungsfällen beginnen, Erfahrungen teilen und KI Schritt für Schritt in den Arbeitsalltag integrieren. #GainTalentsPodcast #KI #KünstlicheIntelligenz #ITUpskilling #FutureSkills #Softwareentwicklung #Talententwicklung #Reskilling #Leadership Shownote-Links Tim Leuthold LinkedIn: https://www.linkedin.com/in/tim-leuthold/ Springer Professional Interview:  https://www.springerprofessional.de/kuenstliche-intelligenz/aus--und-weiterbildung/-ki-kompetenz-entsteht-im-arbeitsalltag-/52203170 Viele Bewerbungen, keine Rückmeldung? Welche KI-Skills Unternehmen wirklich suchen https://www.chip.de/news/business/zahlreiche-bewerbungen-keine-rueckmeldung-diese-ki-skills-suchen-unternehmen-wirklich_63afae83-a4a5-4789-a8dc-f734d777052f.html Deswegen muss eine neue Definition für den IT-Admin her! https://www.datacenter-insider.de/deswegen-muss-eine-neue-definition-fuer-den-it-admin-her-a-b47d0bb39e253914cb3df5cb60abfd5a/ Wie Unternehmen KI-Kompetenz systematisch aufbauen https://digitaleweltmagazin.de/eu-ki-verordnung-wie-unternehmen-ki-kompetenz-systematisch-aufbauen/   Links Hans-Heinz Wisotzky:  Website: https://www.gaintalents.com/podcast und https://www.gaintalents.com/blog Podcast: https://www.gaintalents.com/podcast Bücher: Neu (jetzt überall zu kaufen): Die perfekte Employee Journey und Experience https://link.springer.com/book/9783662714195 Erste Buch: Die perfekte Candidate Journey und Experience https://www.gaintalents.com/buch-die-perfekte-candidate-journey-und-experience LinkedIn https://www.linkedin.com/in/hansheinzwisotzky/ LinkedIn https://www.linkedin.com/company/gaintalents XING https://www.xing.com/profile/HansHeinz_Wisotzky/cv Facebook https://www.facebook.com/GainTalents

In this conversation, Boris Musheyev, founder of BORISMTAX, ranked No. 2,051 on the 2025 Inc. 5000, shares his approach to employee experience, leadership, and building a strong company culture. Boris describes the firm as a tax planning and advisory business focused primarily on helping business owners better understand and manage their taxes through clear communication and education. He explains how leading by example and taking a family-first approach have helped him attract and retain talented employees by creating a workplace where people feel supported, personal needs can be discussed openly, and work-life balance is valued. Boris also discusses the importance of celebrating his team, offering flexibility, and avoiding unnecessary overtime outside of tax season.  Above all, he emphasizes that people are the company's greatest asset, that hiring should be intentional, and that he will always prioritize his team when a client treats them disrespectfully. The conversation offers an insightful look at how thoughtful leadership and a people-first culture can contribute to both employee satisfaction and long-term business success. Episode Highlights & Time Stamps 0:06 Family First, Lead by Example 0:49 Employee Experience Matters 2:35 Meet Boris M. Tax 7:10 Core Leadership Principles 8:26 Building a Family-First Culture 11:46 Signs of True Family Values 15:22 Experience Over Output 17:50 People Are the Biggest Asset 20:58 Team Before Clients 23:17 Lead by Example and Growth The Bigger Leadership Lesson ✅The most important takeaway from this conversation is that culture isn't built through slogans. It's built through repeated actions. ✅If you say family comes first, your employees need to see you live it. ✅If you say people matter, you need to invest in them. ✅If you say respect matters, you need to protect your team when difficult situations arise. ✅And if you want people to bring energy and commitment to the business, leaders have to create an environment where people feel valued, trusted, and supported. ✅Boris's approach demonstrates that you don't have to choose between a high-performing company and a people-first culture. The right culture can become one of the reasons your company performs better. Key Takeaways for Founders ✅Lead by example. Your team will follow what you do more than what you say. ✅Make your values visible. Values only matter when they influence real decisions. ✅Put people before processes. Your employees are a major driver of growth and scalability. ✅Create an experience, not just a job. Give people reasons to enjoy being part of your company. ✅Support employees as whole people. Their families, goals, and lives matter. ✅Protect your culture. Not every client or employee is the right fit. ✅Invest in your people. Coaching, development, and personal support can build long-term loyalty. Remember that culture affects the bottom line. A strong employee experience can translate into stronger teams, happier customers, and a healthier business. Listen to the Full Episode If you're a founder working hard to grow your company but still find yourself too deeply involved in the day-to-day, this episode offers a different perspective: your company's growth isn't just about working harder. It's about building the people, culture, and leadership systems that allow the business to grow beyond you. Listen to the full conversation to hear Boris's firsthand experiences and practical approach to building a company where people genuinely want to show up, contribute, and grow.

Artificial intelligence is transforming the workplace, but successful organizations know that technology alone isn't enough. Recorded live at World Workplace Europe, Dr. Matt Tucker sits down with Jessica Schmidt, Future of Work Strategy Lead at EY, to discuss how leaders can prepare their workforce for the future of work. Together, they explore evolving talent expectations, AI leadership, workplace strategy and why organizations must balance technology, physical workplaces and human behavior to create lasting business value. They also discuss the skills leaders need, why only a small percentage of organizations are realizing measurable returns from AI investments and what facility managers can do to prepare for the future.  Timestamps: 0:00 - Why only 28% of companies see business value from AI 1:18 - Introduction to Jessica Schmidt and the future of work 3:35 - The biggest forces reshaping today's workplace 5:42 - Why generational stereotypes miss the bigger picture 6:28 - Changing talent expectations and workplace sustainability 8:18 - Bricks, bytes and behaviors explained 10:06 - Why people matter more than technology 12:34 - Leading AI transformation in facility management 14:15 - World Workplace 2026 15:00 - What an AI-enabled organization really looks like 16:10 - The leadership framework: Tool set, skill set and mindset 17:12 - Building AI skills across your workforce 18:03 - Why mindset is the biggest leadership challenge 19:20 - Helping employees embrace AI instead of fearing it 20:18 - Why most AI investments fail to deliver value 21:10 - From AI assistants to AI agents 22:22 - Preparing the next generation of FM professionals 23:48 - The Great Resignation and evolving employee expectations 25:00 - Why learning is becoming a competitive advantage 26:15 - How organizations can attract and retain top talent 26:52 - Closing remarks Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

Achtung (Werbung in eigener Sache):  Jetzt mein neues Buch kaufen (in Co-Produktion mit Prof. Dr. Johanna Bath): "Die perfekte Employee Journey & Experience" (erschienen im Oktober 2025): Springer: https://link.springer.com/book/9783662714195 Amazon: https://bit.ly/44aajaP Thalia: https://www.thalia.de/shop/home/artikeldetails/A1074960417 Dieses Fachbuch stellt die wichtigsten Elemente der Employee Journey vor – vom Pre-Boarding bis zum Offboarding – und erläutert, wie Verantwortliche in Unternehmen eine gelungene Employee Experience realisieren und nachhaltig verankern können. Mein Gast: Dr. Bernd Geropp Dr. Bernd Geropp war viele Jahre selbst erfolgreicher Unternehmer, bevor er sich als Mentor für Unternehmer, Autor sowie Podcaster und Videocaster darauf spezialisiert hat, Unternehmer und Führungskräfte bei der Entwicklung wirksamer Führung und leistungsfähiger Organisationen zu begleiten. Mit seinem Podcast und YouTube-Kanal „Führung auf den Punkt gebracht" sowie mehreren Fachbüchern erreicht er seit vielen Jahren Unternehmer und Führungskräfte im deutschsprachigen Raum. Im Mittelpunkt seiner Arbeit steht die Frage, wie Unternehmen wachsen können, ohne dass der Unternehmer selbst zum Engpass wird. Dabei zeigt Bernd, dass nachhaltiger Unternehmenserfolg nicht in erster Linie durch noch mehr persönlichen Einsatz oder stärkere Kontrolle entsteht. Entscheidend sind klare Rollen, wirksame Führung, konsequente Selbstführung und eine Organisation, in der Verantwortung tatsächlich auf mehrere Schultern verteilt wird. Thema der Folge: In dieser GainTalents-Folge spreche ich mit Dr. Bernd Geropp darüber, warum gute Mitarbeitende und Führungskräfte Unternehmen verlassen, wenn der Unternehmer selbst zum Engpass wird. Wir sprechen darüber, weshalb die fachliche Stärke eines Gründers in einer frühen Unternehmensphase ein entscheidender Erfolgsfaktor sein kann, mit zunehmendem Wachstum aber zum Risiko wird. Bernd erläutert, warum Unternehmer aus der Rolle des besten Fachexperten herauswachsen, Verantwortung konsequent übertragen und ihre eigene Rolle immer wieder neu definieren müssen. Ein besonderer Schwerpunkt liegt auf der Frage, warum leistungsstarke Mitarbeitende echte Entscheidungs- und Gestaltungsspielräume benötigen. Werden Führungskräfte formal eingesetzt, gleichzeitig aber regelmäßig durch den Unternehmer übergangen, verlieren sie an Autorität und verlassen häufig früher oder später das Unternehmen. Herzlichen Dank an Bernd für die vielen klaren Impulse, konkreten Beispiele und unmittelbar umsetzbaren Empfehlungen! Die wichtigsten Erkenntnisse aus dem Gespräch mit Bernd: Unternehmer sind zu Beginn oft gleichzeitig Fachexperte, Manager und Unternehmer. Mit wachsendem Unternehmen müssen sie sich schrittweise aus dem operativen Geschäft lösen. Ein klares Warnsignal: Das Unternehmen funktioniert nicht zwei Wochen ohne Entscheidungen, Freigaben oder Rückfragen an den Inhaber. Gute Mitarbeitende und Führungskräfte brauchen echte Gestaltungs- und Entscheidungsfreiräume. Werden sie ständig übergangen, verlieren sie Motivation und Wirksamkeit. Delegation bedeutet nicht nur, Aufgaben abzugeben, sondern auch Verantwortung und klar definierte Entscheidungsrechte zu übertragen. Viele Führungsprobleme entstehen tiefer: durch unklare Rollen, fehlende Strukturen, eine schwache Positionierung oder mangelnde Selbstführung. Unternehmer sollten regelmäßig prüfen, wie viel Zeit sie operativ und wie viel Zeit sie strategisch am Unternehmen arbeiten. Hilfreich ist eine feste tägliche Zeitspanne für strategische Aufgaben – ohne E-Mails, Telefonate und operative Unterbrechungen.   #GainTalentsPodcast #Leadership #Selbstführung #Unternehmertum #Mitarbeiterbindung #Führungskräfteentwicklung #Organisationsentwicklung #Delegation #Mittelstand #Unternehmenswachstum Shownote-Links Dr. Bernd Geropp LinkedIn: https://www.linkedin.com/in/berndgeropp/ Website: https://www.mehr-fuehren.de/ Kostenloser Unabhängigkeitscheck: https://www.mehr-fuehren.de/check Podcast „Führung auf den Punkt gebracht": https://www.mehr-fuehren.de/podcast/ YouTube: https://www.youtube.com/@BerndGeropp   Links Hans-Heinz Wisotzky:  Website: https://www.gaintalents.com/podcast und https://www.gaintalents.com/blog Podcast: https://www.gaintalents.com/podcast Bücher: Neu (jetzt überall zu kaufen): Die perfekte Employee Journey und Experience https://link.springer.com/book/9783662714195 Erste Buch: Die perfekte Candidate Journey und Experience https://www.gaintalents.com/buch-die-perfekte-candidate-journey-und-experience LinkedIn https://www.linkedin.com/in/hansheinzwisotzky/ LinkedIn https://www.linkedin.com/company/gaintalents XING https://www.xing.com/profile/HansHeinz_Wisotzky/cv Facebook https://www.facebook.com/GainTalents

As I have been working on my book “The UN-WOW,” I've been talking to a lot of people in experience design and experience management about whether or not my idea for the book makes sense. Two things have emerged from these conversations. First, people generally are very supportive of the principles behind The UN-WOW. It seems that people see a lot of opportunity in exploring more mundane aspects of everyday life for design opportunities. It has been great to hear that vote of confidence as I work on the project, and people being excited to hear more about it as it is coming together. The second thing to emerge is that on a certain level, none of this experience design work should be that hard because our goals are pretty simple. At its foundation, we ideally are trying to make life better for our design audiences. Whether it is user, customer, patient, employee, student, client, or any other experience design space, we want to improve the experiences that people have (regardless of whether these experiences are mundane or metamorphic).  How we create these experiences, and the scale that it is done, becomes the work of the designers. What should be easy becomes more challenging when other organizational priorities take over. Organizations can become fixated on outcomes that run counter to the goals of experience designers. Caring about customers, employees, users, and others can be seen as a luxury when the only focus is profitability. Thus, many experience designers feel frustrated when trying to do their work, running into barriers that either minimize the scope of their work, or completely block it from happening. Leaders may want to talk about being human-centered, but don't necessarily see the need to treat people like human beings. To talk about the challenges and opportunities, I welcome Tamar Cohen to the Experience by Design studios. Like many people in experience design, Tamar had a very non-linear path to her work. Starting out as an Art History major, she worked in galleries and auction houses. She found herself at Citibank for 16 years, applying the skills she acquired from art history to her work in customer experience. She also shares her work leading other companies like Zoetis as the Head of Global Customer Experience Strategy and at Travelers as VP of Employee Experience. We talk about the importance of connecting employee experience and customer experience, making your employees your first customers. We also talk about the importance of ethnographic research to understand the full employee and customer journeys.   We also discuss her new project with Michael Lowenstein as well as work with James Killian (both former guests on ExD). She describes what she calls the Halo Effect, which includes conducting qualitative research based on the Four E's Framework: educate, empower, engage, and energize. Her company HaloEffect works by diagnosing the human system first, working with organizations and leadership to put people first. Again, a simple idea that companies struggle executing, which Tamar tries to help them accomplish. It was a great conversation about the importance of employee experience (especially in relation to customer experience), how to lead with a people-first strategy, and how even a degree in Art History can lay the foundation for better experience designs.  Tamar Cohen on LinkedIn: https://www.linkedin.com/in/tamarcohen HaloEffect: https://www.myhaloeffect.com/

Achtung (Werbung in eigener Sache):  Jetzt mein neues Buch kaufen (in Co-Produktion mit Prof. Dr. Johanna Bath): "Die perfekte Employee Journey & Experience" (erschienen im Oktober 2025): Springer: https://link.springer.com/book/9783662714195 Amazon: https://bit.ly/44aajaP Thalia: https://www.thalia.de/shop/home/artikeldetails/A1074960417 Dieses Fachbuch stellt die wichtigsten Elemente der Employee Journey vor – vom Pre-Boarding bis zum Offboarding – und erläutert, wie Verantwortliche in Unternehmen eine gelungene Employee Experience realisieren und nachhaltig verankern können.   Mein Gast: Dennis Schmidt Dennis Schmidt ist Senior People & Culture Manager bei der Berliner Digital-Marketing-Agentur Claneo. Dort begleitet er seit mehreren Jahren die Weiterentwicklung der Personalarbeit und Unternehmenskultur für ein Team von mehr als 80 Expertinnen und Experten. Bevor Dennis zu Claneo kam, war er als Inhouse-Trainer tätig. In dieser Funktion schulte er Führungskräfte im Managementverhalten, bildete interne Trainerinnen und Trainer aus und führte Workshops zu Kommunikation, Konfliktmanagement und Unternehmenswerten durch. Werte sind für Dennis deshalb keine abstrakten Begriffe oder dekorativen Aussagen auf einer Unternehmenswebsite. Entscheidend ist für ihn, wie persönliche und organisationale Werte miteinander verbunden und im Recruiting, Onboarding, in der Führung sowie in der täglichen Zusammenarbeit konkret erlebbar werden. In der GainTalents-Folge 459 spreche ich mit Dennis Schmidt (Senior People & Culture Manager bei Claneo) darüber, wie Unternehmenswerte im Alltag wirklich wirksam werden. Wir sprechen über die Verbindung persönlicher und organisationaler Werte, die Rolle von Führungskräften und darüber, wie Werte konkret in Recruiting, Onboarding, Feedback und Zielsysteme integriert werden können. Herzlichen Dank an Dennis für die vielen praxisnahen Impulse und Beispiele!   Die wichtigsten Erkenntnisse aus dem Gespräch mit Dennis: Unternehmenswerte schaffen nur dann Orientierung, wenn sie sich im täglichen Verhalten, in Entscheidungen und in der Zusammenarbeit konkret wiederfinden. Wenige, klar definierte Werte sind dabei wirksamer als umfangreiche und austauschbare Wertekataloge. Persönliche Werte begleiten Menschen auch im beruflichen Alltag. Eine hohe Übereinstimmung mit den Unternehmenswerten kann Motivation, Zusammenarbeit und Bindung stärken. Dauerhafte Wertekonflikte führen dagegen häufig zu innerer Distanz oder zum Austritt. Wertearbeit sollte bereits im Recruiting beginnen. Statt Bewerbende direkt nach ihrer Zustimmung zu einem Wert zu fragen, eignen sich verhaltensbasierte Fragen zu konkreten Situationen und Entscheidungen deutlich besser. Im Onboarding müssen Werte praktisch erlebbar werden. Einführungsveranstaltungen, Workshops und Feedback sowie z.B. eine Präsentation der Mitarbeitenden nach den ersten 60 oder 90 Tagen sollten mit konkreten Erfahrungen zu dem Thema Werte aus dem Arbeitsalltag verbunden sein. Führungskräfte haben eine nicht delegierbare Vorbildfunktion. Wenn ihr tatsächliches Verhalten den formulierten Werten widerspricht, verlieren Leitbilder schnell an Glaubwürdigkeit. Gerade in Wachstums-, Veränderungs- und Druckphasen müssen Werte bewusst geschützt und regelmäßig thematisiert werden. Andernfalls können Wertschätzung, Feedback und Zusammenarbeit schleichend an Bedeutung verlieren. Retrospektiven, Offsites, Entwicklungsgespräche, wertebasierte Ziele und Peer-Anerkennungsformate helfen dabei, Unternehmenswerte dauerhaft sichtbar und handlungsleitend zu machen. #GainTalentsPodcast #Unternehmenswerte #PeopleAndCulture #Unternehmenskultur #Leadership #Mitarbeiterbindung #Recruiting #Onboarding #Feedbackkultur #Organisationsentwicklung   Shownote-Links Dennis Schmidt:  LinkedIn:https://de.linkedin.com/in/dennis-schmidt-633916236 Claneo:https://www.claneo.com/de/ Claneo – Über uns:https://www.claneo.com/de/ueber-uns/   Links Hans-Heinz Wisotzky:  Website: https://www.gaintalents.com/podcast und https://www.gaintalents.com/blog Podcast: https://www.gaintalents.com/podcast Bücher: Neu (jetzt überall zu kaufen): Die perfekte Employee Journey und Experience https://link.springer.com/book/9783662714195 Erste Buch: Die perfekte Candidate Journey und Experience https://www.gaintalents.com/buch-die-perfekte-candidate-journey-und-experience LinkedIn https://www.linkedin.com/in/hansheinzwisotzky/ LinkedIn https://www.linkedin.com/company/gaintalents XING https://www.xing.com/profile/HansHeinz_Wisotzky/cv Facebook https://www.facebook.com/GainTalents

I'm back from my vacation with the kids, which we took in Lake Placid, New York. For those of you with kids, you know that vacation with kids is never really a relaxing time. It is more of a relocation, but with more spending and trying to keep people entertained. Despite those challenges, I had a good time, even though I feel like I need a vacation to recover from my vacation. Instead of getting that, I came home to one of my dogs having developed Lyme disease and had to take him to the vet. Thankfully he is responding well to the medication (albeit $200 plus dollars later).  Also freaking me out a bit is that it is nearly August. How the year is over half over is beyond me.  The end of my vacation means that August is nearly here. When August is nearly here, it also means that the new school year is nearly here. And that eventuality means a shift in my work. I've had a productive summer of writing the UN-WOW book manuscript. I now need to continue that work while shifting to my other work of (hopefully) educating young minds. It feels like I divide my life not into months, but phases of work. Probably you do too. We can think about our year in which financial quarter we are in, the tempo of our work projects, the phases of required work reports. Work dictates our sense of time, or how we think about time, which speaks to the significance that work plays in our lives beyond simply providing an income. Dr. Michael Lowenstein has spent his career understanding the impact of work and workplaces on employees, focusing on the relationship between employee experience and customer experience. In my employee experience course, I actually use his book “Employee Ambassadorship,” which focuses on how to create cultures that turn employees into brand ambassadors. Or put more simply, “What is the likelihood that your employees would recommend your company to others?” He is working on a new book project and course framework with Tamar Cohen that further demonstrates the links between customer experience and employee experience, emphasizing that if you want to do well by your customers, you first have to do better by your employees. Michael and I talk about the importance of stakeholder integration in your strategic planning, that you have to create alignment before taking action. Michael shares his experience working with organizations that prioritize both employees and customers, citing examples like MBNA America, Costco, and Market Basket. He explained how companies like Virgin, Baptist Healthcare, and Ritz-Carlton have successfully transformed their cultures to align internal and external focus, moving from employee satisfaction to engagement to commitment and ultimately customer advocacy. We also compare different organizational models, including B corporations, private companies, and public companies, in terms of their effectiveness in fostering employee-customer linkages. I've known Michael for a long time, having done presentations and other events together. It was great to catch up with him, as well as capture his insights and experience on the podcast.  Michael Lowenstein on LinkedIn: https://www.linkedin.com/in/michaellowenstein/ “Employee Ambassadorship”: https://www.amazon.com/dp/163157664X

Calling empathy a “soft skill” sounds harmless until you see what it does to your customer experience and your retention numbers. We dig into the uncomfortable pattern where leaders say they want people to feel heard and valued, then invest almost all training time in systems, process, and compliance. The result is predictable: frontline teams feel unsupported in the moments that require judgment and compassion, customers sense the disconnect, and both groups walk away.From inconsistent experiences that erode brand trust to the steep cost of attrition and lost institutional knowledge, we connect “soft skills” investment directly to business outcomes. If you're ready to turn customer experience into a winning business strategy, listen now, then subscribe, share this with a leader who owns onboarding, and leave a review with the one “human skill” you want your organization to take seriously.Looking for more help with CX strategy? Contact Experience Investigators -- https://experienceinvestigators.com/contact/Resources Mentioned:Order your copy of Experience Is Everything -- http://experienceiseverythingbook.comLearn more about CXI Membership™ and apply -- http://CXIMembership.comExperience Investigators Website -- https://experienceinvestigators.comEnjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact.Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

AI is changing work faster than most people expect.The real question isn't whether jobs will change, but whether employees and leaders are prepared to adapt. In this episode, Jacob Morgan, Best-Selling Author, Keynote Speaker and Founder of Future Of Work Leaders, explains why employee experience must evolve and what organisations can do to stay ahead.Jacob introduces the Eight Laws of Employee Experience, showing how organisations can return to the fundamentals while adapting for an AI-driven future. He explores why leaders must balance empathy with accountability, create cultures where difficult conversations drive innovation, and invest in internal mobility rather than leaving employees uncertain about what's next.For HR and business leaders, this conversation is a reminder that AI doesn't remove the need for great leadership, it raises the standard. Whether you're redesigning employee experience, preparing your workforce for AI, or helping people take ownership of their careers, this episode offers practical ideas for building organisations that are ready for what's next.

It's a strange time: the economy and capital markets are booming, yet worker engagement is as low as it was during the pandemic. It's a strange combination of events: stock market at all time highs while affordability and trust are at all time lows. Have we over-inflated our economy or is it something more systemic. As I discuss in my latest article, some of the challenges we face have been building for many years, while others are very recent. We live in a world of growing automation, fear of job loss, yet an extraordinary world of new health, business, and creative opportunities. And young people are the most pessimistic of all. Is it just the “chaos of change” that's causing the issue? In today's podcast I explain the factors and give you, as a business or HR leader, some advice on what to do. Additional Background Affordability Is Not Just Inflation: It's Time For A Historic Shift In Wages. Worker engagement just hit a decade low — and new data from 88 million employees shows why managers are the problem AI Prices Are Going Up, Up, Up – And What This Means For Enterprise AI Conflicts are on the rise globally, at the highest level since WWII, data shows There's Another Reason Gen Z Can't Find Work Chapters (00:00:00) - Employee Engagement and Trust in Companies(00:06:07) - Wage stagnation and what can we do about it(00:11:08) - Employee Experience in the AI Era(00:12:28) - IBM's Core(00:18:17) - More Focus on Frontline Work

Send us Fan MailLike many family-owned businesses, Jasons NY Pizza had a moment of reflection during the COVID pandemic. If they wanted to continue to grow and expand, the leadership team would have to create more management positions and solidify a processes for employee pay structures and raises. Chief Experience Officer Zachary Black joins The Hot Slice podcast to share how these changes have allowed Jasons to double the number of stores it operates in Maine and permitted the owners time to work on the business – not just in the business. The pizzeria now adheres to a pay schedule, and workers know when they can expect raises – and how much. Such new systems have reduced turnover and freed up time to work on a new employee-training program.SHOW NOTESJasons NY Pizza: jasonsnypizza.comEmployee Experience Edition of Pizza Today magazinePizza Expo ColumbusJuly 2026 issue of Pizza Today magazine

What makes people genuinely love where they work?In this episode of Success Leaves Clues, Robin Bailey is joined by special guest co-host Ashlea DesRoches for an inspiring conversation with Stephanie Crombie, Employee Experience Manager at HeyOrca, about the power of creating workplaces where people truly feel they belong.Drawing from a career that began in hospitality and took her around the world aboard cruise ships, Stephanie shares how memorable experiences, intentional leadership, and personalized employee journeys can transform workplace culture, especially in fully remote organizations.Rather than relying on generic perks or one-size-fits-all programs, Stephanie explains why today's most successful organizations create meaningful moments that help employees feel seen, valued, and connected from their very first day. From onboarding new hires to recognizing everyday contributions, she reveals practical strategies leaders can implement to improve engagement, retention, and long-term business success.Robin, Ashlea, and Stephanie also discuss remote culture, personalization, employee recognition, onboarding, belonging, leadership, workplace happiness, and why the way leaders make people feel will always matter more than any KPI.Whether you're a CEO, founder, HR leader, people manager, or someone passionate about building stronger workplace cultures, this episode offers actionable ideas for creating organizations where people thrive.You'll hear about:Why employee experience extends far beyond perks and benefits Creating meaningful workplace moments that employees remember Building a culture of belonging in fully remote teams The connection between employee happiness and business success Why personalized recognition outperforms generic rewards How intentional onboarding increases engagement and retention Practical ways leaders can make employees feel seen and valued Recognizing effort throughout the journey, not just outcomes Voice and choice as the foundation of great employee experiences How small moments create lasting workplace cultures Why human connection remains leadership's greatest advantageWe talk about:00:00 Welcome and introduction to Stephanie Crombie02:00 From hospitality to employee experience leadership05:45 Why people remember how work made them feel10:20 Building belonging in fully remote organizations15:30 Spotting culture shifts before they become problems17:30 Creating unforgettable onboarding experiences22:20 Personalization versus automation in employee experience27:00 Why generic perks no longer create engagement28:15 The power of "Voice and Choice"30:00 Happiness, belonging, and leadership culture32:00 Planting trees for future employees35:00 Final leadership lessons and closing thoughtsConnect with StephanieLinkedIn: https://www.linkedin.com/in/stephanie-crombie14/ Website: https://www.heyorca.com/ Connect with UsLinkedIn: Robin Bailey and Al McDonald Website: Aria Benefits and Life & Legacy Advisory Group

Did you know social workers are making an impact in the NFL? In this episode, we explore the growing field of sports social work and what it's really like to support professional football players and retired athletes. From mental health and substance use concerns to career transitions and family support, social workers play a vital role both on and off the field.We also discuss common interventions, ethical dilemmas unique to professional sports, and how new NFL mandates around behavioral health are creating exciting career opportunities for social workers interested in sports.In this episode, we cover:What social workers do in the NFL and professional sportsHow social workers support current and former playersCommon interventions, including crisis support and mental health careEthical challenges and confidentiality concerns in sports settingsNew NFL policies that are expanding opportunities for social workersIf you've ever wondered what a career in sports social work looks like, this episode will give you an inside look at one of the most unique and rapidly growing areas of the profession.Devon Lewis-Buchanan has built his career on the belief that leadership rooted in empathy and service can transform people, teams, and communities.A former NFL hopeful who once earned a tryout with the Oakland Raiders, Devon's journey has come full circle. He returned to the organization as Director of Alumni Benefits & Resources, helping redefine how professional sports teams support their former players, setting a new standard for alumni care and transition services.Now serving as Senior Director of Diversity, Inclusion & Employee Experience for the Las Vegas Raiders, Devon leads strategies that integrate diversity, wellness, recognition, and community impact, creating a holistic, human-centered employee experience.As a Licensed Clinical Social Worker (LCSW) and Certified Diversity Executive (CDE®), Devon is deeply committed to cultivating environments where people feel seen, valued, and empowered to thrive.____________________________________⁠Tap Here to Subscribe⁠ to the Social Workers, Rise! Email Resource List⁠Tap Here⁠ to shop career courses for Social Workers.____________________________________Thank you to our SPONSORSHPSO Professional liability insurance designed for healthcare providersRISE Directory for Clinical Supervision

Working from home over the summer, primarily working on the Un-WOW book but other things as well, I get to see what passes for daytime television today. It takes me back to my childhood a little when I would be at my grandparent's home during the summer months where they would watch me. This was in the archaic before-times, when cable television didn't exist. Although in Detroit we were living pretty large because we were able to get the Canadian Broadcasting Corporation (or CBC) with our antenna. Even with this expanded option, my grandmother's TV was always tuned to the daytime soap operas, including the long-running One Life to Live. The show ran for 21 seasons, from 1968 to 2013. Being young, I never quite captured what was going on, but it all seemed pretty dramatic.  It is an interesting concept to ponder having ‘one life to live.' In a biological sense, that might be inarguable given that we are alive for a finite period of time. On the other hand, it is completely inaccurate. If you think about your own life, there are probably many different ‘lives' that you have lived. We might even think of them as stages in our lives, where we end one thing only to begin another. At some point, to quote The Talking Heads David Byrne, “And you may ask yourself, Well, how did I get here?” Beats me. Some parts of my life seem many lifetimes ago. I don't even know who that person was. I can see glimpses of him, but that person isn't here anymore. All that's left is me right now, and even that is transitory.  So, many lives and many transitions in one's life. In fact, we can say that life is about transformation and transition, changing and becoming. Much more than just one life to live.  My guest on Experience by Design today Danielle Bennett has, like all of us, undergone some transitions in her life. First was her stint in the Navy, working first on the surface fleet and in the air service, and then on submarines, where she learned valuable lessons in leadership and how small errors can lead to major consequences. Then there was the transition out of the Navy due to a medical discharge, meaning finding her place and purpose in civilian life. There also was the transition to being a franchise owner and entrepreneur, as well as consultant and coach. Additionally, there was her gender transition to becoming a woman, making the decision to become Danielle. We talk about lessons learned from the Navy, especially in the Silent Service, such as when a lack of coffee filters required immediate action. She also talks about how coaching girls softball and coaching business leaders can be very similar in that they both require helping guide people get the most out of themselves. Danielle uses the mantra of “Chin up, chest out” to promote pride in facing transitions with resilience. Danielle also shares how she works with clients to improve organizational systems, especially in the aerospace and defense industries.  Finally, Danielle talks about her book “Leadership Voltage: Capturing Lightning with Triadic Balance,” where she emphasizes “Growth is everything” and leaders need to empower (rather than manage). She also shares her business academy DS7 Precision, offering 12-14 weeks intensive coaching programs.  LEARN MORE: Danielle Bennett on LinkedIn: https://www.linkedin.com/in/daniellejoleighbennett/ Danielle Bennett Website: https://www.daniellejoleighbennett.com/   Radiant Legacy Collective: https://www.radiantlegacycollective.com/   DS7 Precision: https://ds7precision.com/   “Leadership Voltage”: https://www.amazon.com/Leadership-Voltage-Capturing-Lightning-Triadic/dp/B0GVNBYGHF/

Are Your Benefits Training Top Talent to Leave?Healthcare costs continue to rise, and many employers feel trapped in a system that gets more expensive every year.In this episode of the People/AI Strategy Forum, Sam Reeve speaks with Chris Hamilton, Employee Benefits Practice Leader at Hotchkiss Insurance, about how organizations can rethink their benefits strategies to improve employee retention, create more value, and regain control over healthcare spending. Chris explains why traditional insurance models often create misaligned incentives and shares practical strategies that leading employers are using to design more effective and differentiated benefits programs.In This Episode:• Why healthcare costs keep rising • The hidden economics of health insurance • How benefits impact retention and recruitment • The advantages of customized and self-funded plans • Questions every employer should ask their broker • Strategies for creating more valuable employee benefits • How benefits can become a competitive advantageKey TakeawayBenefits should not simply be viewed as an expense.When designed strategically, they can become one of the most powerful tools organizations have to attract, retain, and support great people.Guest:Chris Hamilton Employee Benefits Practice Leader, Hotchkiss InsuranceLearn more: https://www.itschrishamilton.com/Learn more about CompTeam: https://compteam.net/Watch the full video episode: https://www.youtube.com/@PeopleStrategyForumPoweredByCompTeamIf you enjoyed this episode, follow the People/AI Strategy Forum on your preferred podcast platform and join the conversation! About the People/AI Strategy Forum The People/AI Strategy Forum explores how leaders navigate the intersection of people strategy, leadership, and artificial intelligence. Hosted by Sam Reeve, Founder & CEO of CompTeam, the Forum features conversations with executives, practitioners, and experts shaping the future of work.Learn more about CompTeam and the People/AI Strategy Forum at compteam.net.

Send us Fan MailSend us Fan MailIn this insightful episode of Living the Dream with Curveball, we welcome Robert Reitknecht, a seasoned expert in the hospitality industry known for his ability to lead, connect, and create meaningful change in high-pressure environments. Robert shares his passion for transforming everyday challenges into opportunities for growth, focusing on the importance of aligning leadership, teams, and customer care.Listeners will discover how Robert helps boutique and luxury hotels bridge the gap between their brand promises and the actual experiences guests encounter. He emphasizes that the key to delivering exceptional customer care lies in understanding and enhancing the employee experience first, ultimately leading to improved guest satisfaction.Throughout the conversation, Robert discusses common challenges faced by hospitality teams, including misalignment and the struggle to maintain engagement in fast-paced environments. He shares valuable insights on how to foster a culture of collaboration and purpose, which is essential for thriving under pressure.Join us as Robert reflects on his legacy in the hospitality industry and shares stories of cultural transformations that highlight the power of listening and engaging with team members. He also touches on the evolving landscape of hospitality, including the impact of AI and the importance of community connections.What You'll Learn in This Episode:- The significance of aligning leadership and teams for guest satisfaction- How to foster an engaging employee experience to enhance customer care- Strategies for overcoming common challenges in the hospitality industry- The role of purpose in driving performance and team alignment- Insights into the future of hospitality and the integration of technologyFor more information on Robert Reitknecht and his work, connect with him on LinkedIn Don't miss out on this engaging episode filled with practical advice for anyone in the hospitality sector and beyond.Support the show

Host Osama Aduib from ISS Facility Services sits down with his colleagues Paul Ratkovic and Amelia Ekus to discuss the “hidden menu” of facility management. The conversation explores how invisible systems, operational decisions and hospitality-focused thinking shape the workplace experience in ways occupants may never notice directly, from HVAC and lighting to food service, cleanliness and comfort. Paul and Amelia share insights on empathy in facility management, anticipatory service, workplace innovation and how FM teams can create seamless, people-centered environments through collaboration and intentional design. They also discuss the role of technology, AI and data-driven insights in supporting proactive building operations while emphasizing that hospitality, human connection and emotional intelligence remain at the center of exceptional workplace experiences. This episode is sponsored by SiteMap®, powered by GPRS. Learn more at sitemap.com/ifma Resources: Re-thinking the Purpose of the Workplace Experience The Enduring Significance of Place Timestamps: 0:00 - Introduction to the “Hidden Menu” of Facility Management 2:01 - How hospitality and facility management intersect 3:10 - Defining the hidden menu in workplace experiences 4:38 - Why engineering is one of the most hospitality-driven functions 6:18 - Frictionless experiences vs. “good friction” in the workplace 8:47 - The emotional impact of HVAC, comfort and building systems 11:10 - Emotional intelligence and empathy in facility management 14:28 - Innovation, anticipation and proactive workplace experiences 16:35 - AI, data and the future of anticipatory service 18:55 - How engineering teams create invisible, seamless experiences 20:35 - Building a culture of hospitality across FM teams 22:10 - Using sensors and data to improve occupant experiences 23:40 - Predictive analytics, occupancy insights and space behavior 25:35 - Practical ways FM leaders can activate the hidden menu 27:15 - Why “placemakers” mindset matters in FM 28:20 - Final thoughts on service, visibility and human-centered experiences 30:20 - Closing remarks Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

What if the patient never noticed the merger at all? For Matt Staub, that's not a failure — it's the goal. In this episode, Your Health CEO Matt Staub sits down with Jamie to talk through the company's merger with TCPA and Providence Care — a move that brings together similar footprints in primary care, palliative, hospice, skilled nursing, and assisted living across South Carolina and Georgia. As a 23-year healthcare veteran going through his first merger, Matt is candid about the tedious due-diligence "earnest money" phase, the EMR transitions ahead, and why he refuses to let "what could go wrong" crowd out "what could go right." You'll hear: Why "mass moves mass" — and what scale actually buys patients in care management and data analytics How Your Health breaks 50,000 patients into groups, teams, and "hubs" so no one falls through the cracks The "change is hard" philosophy and the discipline of productive (not just effective) communication How the spirit of agape — godly love — still threads through a company that's evolved far past its original name What success looks like in six months: patient retention, mission and margin If you lead through change — or live through it — this one will reframe how you think about getting bigger without losing what made you matter.

Summary In this episode, Chad Burmeister speaks with Josh Hill, VP of HR at Tier 11 and co-founder of Super Hired and Super Trained, about the transformative role of AI in recruitment and employee experience. They discuss how AI can enhance the hiring process, the importance of understanding employee needs, and the necessity of a human-led approach in AI interactions. Josh emphasizes the need for a bespoke recruitment process that considers the unique context of both candidates and companies, and the importance of building trust in AI technologies. Takeaways AI enhances employee experience by providing insights into their needs. Recruitment should focus on first principles to understand candidates better. AI can be a powerful tool but must be used intentionally. The recruitment process is often flawed due to surface-level data. Candidates need to feel valued and engaged during the hiring process. Human connection is essential in AI-driven recruitment. Trust in AI is crucial for effective candidate interactions. Recruiters are evolving into multifaceted roles, including career coaching. Understanding emotional nuances is key to successful hiring. The future of recruitment lies in innovative, human-led technologies. Chapters 00:00 Introduction to AI in Sales and HR 02:47 The Role of AI in Enhancing Employee Experience 05:29 AI as a Tool for Recruitment and Discovery 08:34 The Importance of First Principles in Hiring 10:46 Challenges in Traditional Recruitment Processes 13:33 Innovative Approaches to Candidate Engagement 16:36 The Human Element in AI-Driven Recruitment 19:19 Building Trust and Value in AI Interactions 22:04 Future Technologies in Recruitment 24:43 Conclusion and Key Takeaways The AI for Sales Podcast is brought to you by BDR.ai, Nooks.ai, and ZoomInfo—the go-to-market intelligence platform that accelerates revenue growth. Skip the forms and website hunting—Chad will connect you directly with the right person at any of these companies.

Send us Fan MailIn the eleventh episode of That Workplace Experience Podcast, host Dan Moscrop visits Dock Shed at Canada Water with Michael Wiseman, Head of Campuses at British Land, and Simon Kincaid, Principal and Partner at Conran and Partners, to explore how hospitality thinking is transforming workplace design.Download the Workbook and watch the episode to see the spaces in full.Joined by Michael and Simon, Dan explores Dock Shed, a new workplace destination designed to blur the boundaries between office, hospitality and social space. Together, they discuss how workplace expectations have evolved, shifting the focus from functional buildings to creating experiences that add genuine value for the people who use them.The conversation explores the growing influence of hospitality within workplace design, from welcoming arrival experiences and flexible social spaces to creating environments that feel warm, memorable and human-centred. Michael and Simon share how Dock Shed was designed as an extension of the workplace, offering spaces that support collaboration, informal meetings, events and everyday connection.The episode also touches on campus strategy, workplace amenities and the future of London's office market, exploring why successful workplaces are increasingly defined by the experience around the building as much as the building itself. Michael and Simon reflect on the importance of creating authentic destinations that people form an emotional connection with, rather than simply places to work.Video production and camera: Calum LindsayCamera: Miguel Santa ClaraIllustration: Phoebe Gitsham

Join us as we sit down with Mary Baird, author of "Squash the Sunday Scaries," to unpack what's broken at work and how to genuinely improve the employee experience. This episode is packed with actionable insights for HR leaders, people managers, and anyone tired of ping-pong table fixes. Why "work is broken" and how trust issues drive disengagement Old Guard vs. New Guard HR: why your people matter more than policies The true value of employee listening (and which survey questions to actually ask) Simple, practical approaches for having hard conversations and building trust Eight strategic levers to improve employee experience spoiler: compensation isn't one of them Connect with us here: https://www.thesimplifiers.com/book https://mathewblades.com/  

What happens when a digital strategist stops fighting reality and starts leading from it.There are conversations that feel like a strategy session and a therapy session at the same time. This one was both. Mary Brodie came into the Power Lounge and did something rare. She made acceptance sound like the most powerful leadership move you can make.If you work in digital, lead a team, or run your own business, you know the pressure to chase the aspirational audience, the perfect product, the frictionless experience. Mary has spent over 20 years helping companies stop chasing and start seeing. And what she has found is that the women in digital who thrive are the ones who learn to work with what is, not just what they wish were true.Mary Brodie is the Founder and Digital Experience Strategist at Gearmark, a consultancy she has built over two decades across apps, websites, content strategy, lead generation, and full digital experience design. She holds a BA and MA from Simmons College, a certificate from MIT, and an Executive Master's in Corporate Communications from IE University in Madrid. She is currently pursuing her doctorate at Case Western Reserve University, where her research explores how B2B buying teams build relationships with supplier salespeople.Key TakeawaysAcceptance is not passive. It is the foundation of every smart business decision, from knowing your real customers to building a team that actually trusts each other.Your digital experience reflects your internal experience. If your employees are disengaged, that bleeds into every customer touchpoint, every chatbot, every support call.Women in digital and female entrepreneurs online often chase aspirational audiences instead of maximizing the ones they already have. The brands that win know exactly who their customer is and own it.AI is a tool, not a replacement. Using it well means knowing what question you are actually trying to answer and what data you are feeding it.The most underrated skill in women leadership and digital marketing for women is listening. Not the performative kind. The kind where you feel something shift in the room.Mary Brodie said, "Accept yourself and make sure that you're happy with what you're doing and what your output is. Not your perfect foot. Your best foot."Mary Brodie said, "Once you accept that we don't all share the same values, the world becomes a very different place. And it's not a scary place. It's just a different place. And a lot of the world becomes a lot clearer."Timestamps00:00 Welcome to the Power Lounge.01:51 Twenty years of entrepreneurship. What keeps Mary going.04:26 Why Mary kept going back to school, MIT, Simmons, Madrid.07:37 Being the only American in the room. What that taught her.09:41 Customer experience and employee experience are the same problem.13:10 How to know if your company actually has a digital experience.16:33 AI and digital strategy. Tool or replacement.21:00 What gets in the way of leaders communicating their vision clearly.26:54 What a broken internal experience is costing your organization right now.31:08 The Art of Acceptance. What it means as a leadership practice.40:04 What Mary looks for before any strategy or deliverable.41:19 One shift for every woman in the audience.42:37 Power Round. Rapid fire with Mary Brodie.Connect with Mary BrodieEmail: mfbrodie@gearmark.comLinkedIn: linkedin.com/in/marybrodieWebsite: gearmark.comSupport the show

We have all worked at a place where we felt like just another number in a spreadsheet. It is incredibly frustrating when you offer feedback that seems to vanish into a black hole of corporate bureaucracy. But what if your company actually treated your voice like a strategic roadmap for the future? In this episode, DJ Casto, the EVP and Chief Human Resources Officer at Synchrony, joins us to explore how his team transformed their culture to become the number one best place to work in 2026. DJ shares the secrets behind their decade-long journey of separation from GE Capital and how they climbed the rankings by anchoring their identity in the concept of trust. We dive deep into their philosophy of co-creation, where active listening through quarterly pulse surveys and roundtables allows employees to directly design the culture they want to inhabit. Discover how Synchrony applies agile software principles to HR by launching minimal viable products for benefits like personalized wellness coaches and on-site therapists to see what truly resonates with the workforce. We also tackle the modern challenge of AI, moving past the doom and gloom to discuss how technology can actually unlock human creativity and fulfill more enriched roles. You'll learn how to foster employee accountability through a focus on critical experiences rather than rigid job paths. This episode unpacks how you can build a high-trust organization where continuous improvement is a lifestyle rather than a one-time goal. Watch the full video on YouTube ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Quick heads-up: my new book, The 8 Laws of Employee Experience, is a practical playbook for building an environment where people do their best work—order a copy here: https://bit.ly/8exlaws

By Phoebe Nieves & Simon Cocking. We look at The 8 Laws of Employee Experience, see more about this book here. This book comes at an interesting time, with a push back from some employers, HR departments and companies who feel that meeting the demands of employees have become too high. Initially when reading this book, we were wondering if there was an anti-woke agenda even being laid down here. Naturally in a period of flux and discourse between different generational needs, perspectives, and goals, it is a tricky path to navigate. Do new entrants have unrealistic expectations from what work should be offering them. At the same time, for employers, it can feel like the amount of time necessary to be expended, to get people up to speed, and delivering a suitable level of work done in return for renumeration offered, is seriously challenging. Jacob Morgan does a good job of finding a wide range of opinions and perspectives to help the reader navigate this challenging subject. The story of his own grandfather, newly arrived in the US, Georgian, barely speaking English, but clearly determined to work hard and return the faith in the first person who would hire him, is a smart, logical, and relevant anecdote. Immigrants are often some of the best hires, they want to work, have moved heaven and earth to even be in their new country, therefore they could be some of your best hires. It is unfortunate we live in a time where it is an easy, lazy, cheap trick to demonize those that look or sound different to us, when they may be a fantastic future asset to your company. Morgan aims to take through the nuances of how to find the best people people for your business, and to then continue to ensure there is value for all parties. Companies with the best retention rates are always to be looked at, and to also have an open door for returning ex-employees too, as they can then bring even more value. Therefore holistic attitudes and approaches can often bring more, and better value for the company and those who work for you, both now, in the past, and in the future. This was a thought provoking read, and one that will reward return visits too. More about the book here Organizations around the world have lost their way. It's time to get back to basics and focus on what really drives people and performance. In chasing talent, organizations have turned employee experience into an entitlement culture – lavishing perks without accountability, lowering standards in the name of empathy, and confusing short-term fixes with long-term solutions. The result? Performance suffers, leaders are scared to lead, and culture drifts. The 8 Laws of Employee Experience is a reset, a new framework to build a future-ready organization in an AI driven world. Best-selling author and professionally trained futurist Jacob Morgan shows that employee experience must return to its core: a value exchange where employees contribute, grow, and lead, and where organizations enable them to thrive. Based on over 100 CHRO interviews at companies like Verizon, Delta, Hilton, IBM,and LVMH, Morgan lays out eight unshakeable laws that form the new operating system for the future of work. This book isn't just about where we are today – it's about where employee experience is going over the next decade, and how leaders can design the future instead of being dragged into it. After reading this book you'll learn how to: Separate signal from noise in an era of trend-chasing with the STEEPLE methodology Discover the eight laws required to build a future-ready organization and how to implement them Use futurist frameworks like the Cone of Possibilities to map out multiple employee experience scenarios Conduct a future-ready audit to see where your company stands today and where it must go next Explore the five potential futures of employee experience and how to steer your organization towards the right one Challenge the myth that employee experience is about making people happy Combining...

Jacob Morgan is one of the most forward-thinking voices on leadership, employee experience, and the future of work. He is the bestselling author of six books, including Leading With Vulnerability and his latest, The 8 Laws of Employee Experience, released in February 2026. He is a TED Speaker, the host of the podcast Future Ready Leadership with Jacob Morgan, and the founder of the Future of Work Leaders community, a network of CHROs from organizations like Johnson & Johnson, Dow, LEGO, and Northrop Grumman. Jacob returned to the Elevate Podcast to talk to Robert Glazer about the future of leadership, people-first cultures, balancing high support with high standards, and much more. Thank you to the sponsors of The Elevate Podcast Shopify: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠shopify.com/elevate⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Framer: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠framer.com/elevate⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Indeed: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠indeed.com/elevate⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Ethos Life: ⁠⁠⁠ethos.com/elevate⁠⁠⁠ Keeper Security: ⁠⁠⁠⁠keepersecurity.com/ELEVATE⁠⁠ Fora Travel: foratravel.com/elevate Northwest Registered Agent: northwestregisteredagent.com/elevate Whatnot: Search "Whatnot" in the app store to download Learn more about your ad choices. Visit megaphone.fm/adchoices

Have you ever walked into a meeting and felt like everyone was just wearing a mask of professional perfection while their true selves stayed hidden in the parking lot? It is easy to get lost in the data and the dashboards of modern work, but we often forget that the people behind those numbers are what actually drive the results. We all want to be part of a team where we are seen for who we really are rather than just what we can produce. In this episode, I sit down with Veronique Subileau, the Senior Vice President of HR at UGI Corporation, to explore the invisible roots of corporate culture that turn a 140-year-old energy company into a breakthrough environment. Veronique shares her unique philosophy on why leaders must touch the heart before speaking about results, offering practical tools like her four core questions regarding fun and purpose to foster deep human connection. You'll learn how to navigate the tension between high-performance standards and radical authenticity through the company's poetic values framework while discovering why the shadow you cast as a leader determines the energy of your entire team. We also dive into the future of work as Veronique explains how to invest in humans as much as technology by using AI to unleash time so employees can shift from being human doings to true human beings. This episode redefines the role of the leader as a human prompt engineer who knows how to pull unique creativity and heart out of a workforce in an increasingly automated world. Watch the full video on YouTube ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Quick heads-up: my new book, The 8 Laws of Employee Experience, is a practical playbook for building an environment where people do their best work—order a copy here: https://bit.ly/8exlaws

If your CX work keeps getting reduced to dashboards, survey scores, and “please fix this one issue,” it's time to change how you lead. We respond to a listener who's using Experience Is Everything with their team and wants the clearest path from customer experience ideas to real execution. The big theme is simple: structure creates credibility, and credibility creates the room you need to drive meaningful change. We start with the most powerful foundation you can build fast: a CX mission statement. It aligns mindset across the organization, helps you stop acting like a feedback narrator, and gives your team language they can confidently evangelize. From there, we dig into customer experience strategy, because too many organizations never actually write one down. We walk through how to define success in a way that supports organizational goals so your CX work becomes proactive, intentional, and business-led rather than reactive. Then we get practical about culture and discipline. Culture is hard to change, so we talk about scoring where you are today, choosing one area you can influence, and re-checking progress over time. We also cover the CX charter, the document that turns your foundation into coordinated efforts with the right people involved, a clear communication cadence, and shared measures of success. Subscribe, share with your team, and leave a rating and review so more CX leaders can find it.Enjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact.Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

What happens when you stop focusing on human resources and start focusing on the human experience? Technology is advancing faster than human nature can keep up. If you want to stay relevant, you need a fundamental cultural reset, not just new software.  In this interview, Laura Cushing, the Chief People Experience Officer at Pacific Life, discusses the evolving intersection of organizational culture, employee engagement, and artificial intelligence. She emphasizes a strategic shift toward accountability and transparency as the balance of power moves back toward employers in a post-pandemic landscape. To prepare for an AI-driven future, Pacific Life has implemented a Gen AI Academy and Innovation Labs to demystify technology and help staff reimagine their workflows. Cushing highlights the rising importance of "power skills"—human-centric abilities like coaching and visionary leadership—which remain essential as technical tasks become automated. Ultimately, she argues that HR leaders must cultivate deep business acumen and proactive trust-building to successfully guide their workforces through digital transformation. Watch the full video on YouTube ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Quick heads-up: my new book, The 8 Laws of Employee Experience, is a practical playbook for building an environment where people do their best work—order a copy here: https://bit.ly/8exlaws

Andy Storch sits down with Sanjit Kaur to discuss how modern HR leaders can drive business transformation through culture, leadership development, and intentional employee experience. Sanjit shares her journey from frontline contact center roles into executive HR leadership, emphasizing the importance of understanding the business, speaking the language of leadership, and aligning people strategy with organizational growth.Throughout the conversation, Sanjit explores how Cox Automotive is transforming its HR function through technology modernization, inclusive people practices, leadership development programs, and investment in future workforce skills. She highlights the importance of creating safe spaces, empowering middle managers, building a strong learning culture, and preparing employees for the evolving impact of AI and digital transformation. The discussion ultimately centers on one key message: intentional cultures and continuous learning are essential for building engaged teams and future-ready organizations.I hope you enjoy it! As always you can learn more and connect with me on my website (andystorch.com) or LinkedIn. And you can find my books - Own Your Career Own Your Life and Own Your Brand, Own Your Career - on Amazon.Connect with Sanjit Kaur: LinkedIn

If your organization isn't obsessed with how fast your people can learn, you're already falling behind in the race to "out-learn" the competition. In this episode, I'm joined by Susan LaMonica, the Chief Human Resource Officer at Citizens Financial Group—a super-regional bank with $226 billion in assets and 18,000 employees.  We explore how they are driving a massive workforce transformation to build a team that is ready for the future of work. We dive deep into their journey of becoming a skills-based organization and how they use a "skills taxonomy" and an internal talent marketplace to support mobility and career development. Susan also explains their "measured approach" to AI governance within a heavily regulated industry, including the role of their Generative AI Council. We unpack their "Reimagine the Bank" initiative, where they are rethinking 47 different business processes to drive value and effectiveness. From launching internal "gigs" to tracking productivity metrics like customer NPS and employee sentiment, this conversation is a strategic guide for any leader looking to blend high-tech tools with a human-centered culture. Watch the full video on YouTube ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Quick heads-up: my new book, The 8 Laws of Employee Experience, is a practical playbook for building an environment where people do their best work—order a copy here: https://bit.ly/8exlaws

What's the value of employee experience if you can't tie it to business performance results?In this special bonus episode of the Digital HR Leaders podcast, host David Green is joined Katarina Coppé and Jake Mealy, respectively Senior Partner and Chief Data Solutions Officer at Welliba. Drawing on new research analysing over 25 million data points across the S&P 500, they unpack the direct link between employee experience and financial performance, showing why companies with stronger employee sentiment consistently outperform the market. Join them to learn more about: Why traditional employee listening models are breaking down and what's replacing them How external data can reveal competitive blind spots in attraction and retention The surprising link between employee experience and shareholder returns Why “fixing the floor” matters more than chasing high engagement scores How HR can bring employee experience into board-level and investor conversationsPractical steps to move from insight to action - faster Welliba, winner of the 2024 HR Unleash Global Startup Award, is redefining people, culture and organisational insights. Using the latest AI technologies combined with behavioural science, their EXcelerate solution, instantly analyses all available public data, delivering deep insights into people and organisations - without the need for surveys. Discover how you can elevate your talent strategy, transform your workforce, and stay ahead of your competitors. Learn more at offer.welliba.com/insight222-2026 Hosted on Acast. See acast.com/privacy for more information.

The traditional corporate ladder is a relic of the past. While we once viewed career growth as a predictable, linear climb, today's AI-driven landscape has replaced that fixed path with a much more fluid reality. In this episode, Denise Kulikowsky, CPO of Tapestry, joins me to explore the rise of the non-linear career path and how forward-thinking companies are formalizing professional fluidity to drive innovation. Tapestry, the parent company of Coach and Kate Spade, utilizes a "walk, run, fly" AI strategy where tools are treated as enablers for employees to proactively direct their own development. Denise reframes the concern that using AI is "cheating" by emphasizing that it is an efficiency tool, provided employees remain accountable for the final output. Denise highlights key strategies like the Talent Communities program, which facilitates six-month global job swaps for senior managers and directors to drive cultural immersion. The company also uses a "magic and logic" approach to build success profiles that define future-ready behaviors like leading with courage and activating the vision. Additionally, she shares insights on bridging the gap between frontline and corporate roles through rotational programs that bring store leaders into the home office. Get the strategic blueprint you need for building a resilient workforce that is adaptable to technological advancement. Watch the full video on YouTube ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Quick heads-up: my new book, The 8 Laws of Employee Experience, is a practical playbook for building an environment where people do their best work—order a copy here: 8EXlaws.com

What happens when AI enters the workplace at full speed? In this episode of Deep Leadership, I sit down with futurist, bestselling author, and workplace expert Jacob Morgan to discuss why the future of work will reward high performers more than ever before. We explore the return of accountability in the workplace, the growing divide between high performers and average contributors, and why AI won't replace the best employees—it will amplify them. Jacob also shares insights from his new book, The 8 Laws of Employee Experience, including: Why “entitlement culture” at work is ending How AI will reshape leadership and employee experience Why accountability is making a comeback The future of hybrid work and workplace flexibility How leaders can use AI to amplify humanity instead of replacing it What employees must do now to stay valuable in the AI era This conversation is a wake-up call for leaders, employees, and anyone thinking about the future of work. If you want to stay relevant, future-ready, and valuable in the age of AI, don't miss this episode. Jacob's Book & Resources:The 8 Laws of Employee Experience Book - https://amzn.to/42p6gHm Jacob's website - https://thefutureorganization.com/ Subscribe to Deep Leadership: If you enjoyed this episode, make sure to subscribe and share it with someone who wants to become a better leader. Sponsors: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Cadre of Men⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Farrow Skin Care⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Salty Sailor Coffee Company⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Leader Connect⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠The Qualified Leadership Series⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ____ Get all of Jon Rennie's bestselling leadership books for 15% off the regular price today! ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠HERE⁠⁠ Learn more about your ad choices. Visit megaphone.fm/adchoices

Send us Fan MailIn this episode, Yanique Grant sits down with Jimi Gibson, VP of Brand Communication at Thrive Internet Marketing Agency, to explore how AI is fundamentally changing business visibility online.Jimi shares insights from 20+ years in digital marketing and 70+ podcast appearances, discussing the critical shift from traditional SEO to AI Search Optimization (Answer Engine Optimization and Generative Engine Optimization).Learn why 60% of Google searches don't click through anymore, how to become visible to large language models like ChatGPT, Claude, and Gemini, and why personal branding is now mandatory for business growth in 2026. Discover what the future holds for AI agents, autonomous task management, and how to ensure your business doesn't get left behind.Key Topics:• From Magician to Marketing Strategist: Jimi's unexpected career path• The 60% Google search shift and what it means for your business• Traditional SEO vs. AI Search Optimization (AEO/GEO)• How to become visible to large language models• The future of AI agents and autonomous helpers• Why YouTube and LinkedIn are critical for AI visibility• The personal branding revolution: Why it's mandatory now• Featured books: Jonathan Livingston Seagull & I'm PossibleResources:Thrive Internet Marketing Agency: thrive-agency.comJimi on LinkedIn: Connect with Jimi for daily AI insights (posts Mon-Fri)Follow Navigating the Customer Experience:X (Twitter): @NavigatingCXFacebook: Navigating the Customer Experience CommunityWebsite: yaniquegrant.com

A massive wave of retirements known as "Peak 65" is creating a serious crisis for organizations as decades of institutional knowledge begin to walk out the door. This shift in workforce demographics means we must act now to secure our talent pipeline before these experts leave for good. In this episode, CHRO Robin Benoit shares how she and her team at FM are tackling this challenge at its core. We explore their unique mentorship program called AKA (Accelerating Knowledge Advancement), which pulls experts away from their day jobs to help newer employees reach senior-level career growth years ahead of schedule. Robin explains the balance between AI optimization and human interaction, highlighting the danger of using technology to automate entry-level work in a way that "kills off" the learning process for future leaders. We discuss building a "career lattice" for internal mobility and why we need transparent retirement conversations to ensure experienced workers don't block promotion paths while we still benefit from their wisdom through reverse mentorship. This episode is essential for CHROs who want to use succession planning and employee engagement to thrive in the future of work. Watch the full video on YouTube ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Quick heads-up: my new book, The 8 Laws of Employee Experience, is a practical playbook for building an environment where people do their best work—order a copy here: 8EXlaws.com

Employee experience is in shambles today. How can you put it back together? Today, we're talking to Jacob Morgan, Author and Futurist at Future Ready Leadership. We discuss why organizations must return to the basics of employee experience in an AI-driven world, how leaders need to adopt five key archetypes to stay relevant, and why designing for flexibility inside your organization is the future of talent retention. All of this right here, right now, on the Modern CTO Podcast!  To connect with Jacob, check out his website here.

It feels like we are on a fast treadmill because technology and AI are changing work so quickly. It is hard to stay ahead when old ways of doing things no longer work in this new, advanced digital world. In this episode, Sue Davies, EVP & CHRO of Markel, discusses navigating organizational transformation and how to build resilience in an AI-driven world. We uncover the "ABCS" (Awareness, Buy-in, Competence, and Sustainability) framework for organizational change to guide employees through the anxieties of technological change. We explore the shift from the traditional career ladder to internal talent mobility and why individual accountability is the key to upskilling for the future of work. Sue also shares how AI tools, like Co-pilot can speed up employee training while keeping human interaction and trust at the center of the business. From reflections on a 40-year career to modern AI pilots, Sue shares a clear focus on building workforce adaptability without losing the human touch. This episode provides a strategic roadmap for CHROs looking to lead their people through AI transformation with confidence and empathy. Watch the full video on YouTube ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Quick heads-up: my new book, The 8 Laws of Employee Experience, is a practical playbook for building an environment where people do their best work—order a copy here: 8EXlaws.com

Technology is moving faster than ever, and many of us feel the pressure to keep up without losing our human touch. We need a clear path to help our teams embrace change while building a culture of trust and growth. In this episode, Lisa Coulson, SVP and Chief Human Resource Officer at Principal Financial Group, joins me to talk about what it means to build an AI-literate workforce at its core within financial services. We explore how their data literacy and employee training program reached 90% of workers and how internal AI tools like "Page" and "Penny" helped with their AI adoption. Lisa shares their step-by-step "funnel" approach to reskilling and upskilling, the impact of AI in leadership development, and how to build an internal talent marketplace to match employee skills with new roles. We also tackle the necessity of governance in a regulated industry and the ongoing challenge of measuring AI's ROI and productivity gains during a workforce transformation. This episode is every CHRO's clear guide for leading a digital shift while keeping the employee experience strong. Watch the full video on YouTube ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Quick heads-up: my new book, The 8 Laws of Employee Experience, is a practical playbook for building an environment where people do their best work—order a copy here: 8EXlaws.com

April 17, 2026: Employer power has officially returned and workers are accepting things they never would have a year ago — but is that actually a bad thing? Then, teen boys are dating their AI chatbots and experts are warning about what that means for the future workforce. And finally, Gallup's 2026 State of the Global Workplace report reveals that global employee engagement has hit a five-year low — and what employees say they actually want from their leaders might surprise you. Watch the full episode on YouTube.   ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ If you lead people, you design experiences—do it on purpose with The 8 Laws of Employee Experience. Order now: 8EXlaws.com

Companies today are rushing to build an AI strategy, but they often forget to create a human strategy to match it. As technology takes over daily tasks, keeping the human element alive at work is a huge challenge for business leaders. In this episode, Kathie Patterson, Chief Human Resources Officer at Ally, joins us to explore how to balance new AI tools with human emotional intelligence. We uncover how to roll out AI to employees for better efficiency while making sure a human is always in the loop for the moments that truly matter. Kathie explains why leaders need strong EQ and training in crucial conversations to handle conflicts, since frustrating moments like getting stuck in dead-end phone trees prove that people still crave real human connection during stressful times. We also explore balancing workplace empathy with business accountability, offering real support like mental health and fertility benefits without treating adult employees like children. Finally, we look at how to adapt to generational shifts, like Gen Z entering the workplace, and the risks of using AI for HR tasks like hiring and promotions. CHROs will find this episode essential for building a future-ready culture that embraces both high-tech tools and deep human connection. Watch the full video on YouTube ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Quick heads-up: my new book, The 8 Laws of Employee Experience, is a practical playbook for building an environment where people do their best work—order a copy here: 8EXlaws.com

Preparing a global team for a world that changes by the minute can feel like a race against time, especially when 80% of jobs face major shifts by 2030. In this episode, we tackle the challenge of turning that fear into a high-performance culture that stays ahead of the technology curve. Tracy Platt, CHRO of Newell Brands, joins us to explore top strategies for AI adoption, focusing on the move toward "agentic commerce" and the urgent need for AI literacy across the whole company. We also unpack simple ways to put AI into daily work, like cutting performance management review times from two hours down to 30 minutes. Our discussion highlights the shift from tracking vanity metrics to measuring real business results and why human judgment is the ultimate guardrail for AI-driven work. Tracy shares how managing ambiguity has become the most valuable currency for modern leaders in this brave new world. For CHROs, this episode is your clear roadmap for leading your talent strategy and workforce planning through the rapid evolution of the future of work. Watch the full video on YouTube ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Quick heads-up: my new book, The 8 Laws of Employee Experience, is a practical playbook for building an environment where people do their best work—order a copy here: 8EXlaws.com

In this podcast episode, Dr. Jonathan H. Westover talks with Dean E. Carter about employee experience design.Dean E. Carter, newly named CEO at Instill.ai and co-author of EMPLOYEE EXPERIENCE DESIGN, has over two decades of experience as an executive officer for renowned, and Fortune50 companies, such as Patagonia and Sears, as well as a board director for private and publicly traded companies. His views on employee experience and future of work are frequently featured in global publications, podcasts, corporate events, and mainstage keynotes. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.