Podcasts about employee experience

Hey CX Nation,In this CXWeekly Update episode #277 we walk through ideas, goals & CTAs the team at CXC has been focused on, not only internally but from the learnings we're being exposed to from clients & strategic partners on a regular basis. In this episode we walk through a few emerging trends around how AI is impacting the future of Sales, CX, Customer Success & Support + the future of work. Thanks to our friends at GoTo, Intercom & TriNet for supplying some amazing market reports that fuel this week's episodes. They collectively went out & interviewed & surveyed thousands of business leaders from across the world to see where they are in their AI foundation building efforts. Click here for GoTo Pulse of Work Report 2025Click here for Intercom Customer Service Transformation Report 2026Click here for Tri-Net State of Workplace Report 2025Don't worry we have a ton of amazing brand new guest interviews & episodes coming down the pipeline.We're also working on new forms & mediums of customer focused business content -- including my 2nd book "Make Happiness A Habit" that we are launching in the New Year. We've also been building a few new podcasts behind the scenes to take all that we've learned with CXCP & start finding other podcast areas ripe for more content. A big part of CXC's mission is to continue creating valuable customer & employee focused business leader content, including CXWeekly updates like this that are digestible, actionable & most importantly entertaining. The CXChronicles Podcast is approaching a huge milestone in the upcoming months that most podcasts will never achieve. We closing in on 300+ episodes of customer focused business content from incredible Founders & Executives from all over the world. CXC is partnered with several leading software & technology providers including Hubspot, Intercom, Freshworks, & several others who might be the difference in your CX/EX performance moving forward. We provide our clients with audits, assessments & scorecards and we provide custom CTAs centered around your content engine to drive CX/EX health, utilization & health performance for our partner solutions (Hubspot, Intercom, Freshworks), & on-demand managed services (partner led implementation, utilization performance & training for several of our partner solutions).If you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today.You know what would be even better?Go tell one of your friends or teammates about CXC's content, CX/CS/RevOps services, our customer & employee focused community & invite them to join the CX Nation!For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button).Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

In this episode of the Elevate Care podcast, Liz Cunningham interviews James Warren, founder and CEO of Share More Stories, about the transformative power of storytelling in healthcare. They explore how qualitative insights from stories complement traditional data, the importance of emotional stewardship, and how connecting employee experience to patient outcomes can drive meaningful change. James shares practical steps for healthcare leaders to embed storytelling into their engagement strategies and improve both employee and patient experiences.About James WarrenJames Warren is the founder and CEO of Share More Stories, an engagement and insights company that blends storytelling with AI. With a background in corporate brand management and a passion for storytelling, James helps organizations better understand and connect with their customers, employees, and communities. His work focuses on using stories to uncover deeper insights and improve experiences across various sectors, including healthcare.Chapters00:00 – Introduction00:30 – The Journey to Share More Stories02:22 – Insights Beyond Quantitative Data04:04 – A Healthcare Use Case: Emotional Toll on Frontline Employees07:10 – Identifying Indicators for Deeper Engagement10:16 – Leadership's Role in Employee Experience14:11 – Connecting Employee and Patient Experiences20:11 – Leadership, Vulnerability, and Emotional Stewardship24:00 – Practical Steps for Embedding Storytelling29:34 – Starting the Conversation: Open Questions and Listening34:54 – Final Advice: Keep It Real, Keep It Human Sponsors: We're proudly sponsored by AMN Healthcare, the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare. Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources!Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more.About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here. Connect with Our Hosts:Kerry on LinkedInNishan on LinkedInLiz on LinkedIn Find Us On:WebsiteYouTubeSpotifyAppleInstagramLinkedInXFacebook Powered by AMN Healthcare Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Achtung (Werbung in eigener Sache):  Jetzt mein neues Buch (in Co-Produktion mit Prof. Dr. Johanna Bath): "Die perfekte Employee Journey & Experience" kaufen (erschienen im Oktober 2025): Springer: https://link.springer.com/book/9783662714195 Amazon: https://bit.ly/44aajaP Thalia: https://www.thalia.de/shop/home/artikeldetails/A1074960417 Dieses Fachbuch stellt die wichtigsten Elemente der Employee Journey vor – vom Pre-Boarding bis zum Offboarding – und erläutert, wie Verantwortliche in Unternehmen eine gelungene Employee Experience realisieren und nachhaltig verankern können.   Mein Gast: Sabrina Rest  Sabrina Rest ist Karriere- und Führungskräftecoach, HR-Expertin und Strategin für Female Empowerment. Sie bringt über 20 Jahre Erfahrung aus Recruiting, HR Business Partnering, Führung sowie Personal- und Organisationsentwicklung mit – eine echte 360-Grad-Perspektive, die für ihre Kundinnen und Kunden unglaublich wertvoll ist. Was Sabrina besonders auszeichnet, ist ihre klare und ehrliche Haltung. Sie sagt nicht das, was bequem klingt, sondern das, was Menschen und Unternehmen wirklich weiterbringt. Sie zeigt auf, wie man Karrieren strategisch steuert, fair verhandeln und sichtbar wird, ohne sich an veraltete Spielregeln anpassen zu müssen. Gleichzeitig berät sie Unternehmen zu Diversity & Inclusion, moderner Führung und Employer Branding. Sie kennt die internen Mechanismen und die ungeschriebenen Regeln, die darüber entscheiden, wer sichtbar wird und wer echte Chancen erhält. Sabrina ist direkt, strategisch, menschlich und vor allem wirksam.   Das Thema Mit Sabrina Rest (Karriere- und Führungskräftecoach, HR-Expertin und Strategin für Female Empowerment) habe ich in der GainTalents-Podcastfolge 440 darüber sprechen können, was Führungskräfte über 50 im beruflichen Veränderungsprozess heute beachten sollten/müssen. Herzlichen Dank an Sabrina für die vielen guten Tipps zum Thema. Viel Spaß beim Reinhören!  Worauf sollten Führungskräfte über 50 im beruflichen Veränderungsprozess achten? Ehrliche Standortbestimmung ist zu Beginn wichtig Was habe ich für (negative) Glaubenssätze (bin ich zu alt für den Arbeitsmarkt, bin ich offen genug für neue Technologien, bin ich zu teuer für die Unternehmen, etc.)? Raus aus der Opferhaltung und rein ins Selbstbewusstsein ohne zu Übertreiben. Was bringe ich an Erfahrung mit und welche Kernkompetenzen habe ich? Was waren meine größten Erfolge und wie sind diese zustande gekommen? Kritische Bewertung und Reflexion der Kernkompetenzen, Erfolge und des Werdegangs - und - was macht mir am meisten Spaß an den einzelnen Themen? Wichtige Frage: welche Probleme habe ich für meinen Arbeitgeber in den letzten 3-5 Jahren gelöst bzw. wo habe ich das Unternehmen signifikant weitergebracht (Zahlen, Daten, Fakten)? Spiegeln der Selbstreflexion und der eigenen Wirkung mit anderen Führungskräften aus anderen Unternehmen und mit guten Bekannten/Freunden  Wichtiger Tipp: nicht sofort das erstbeste Angebot annehmen, sondern sehr kritisch bewerten, ob das Angebot für meine berufliche Zukunft wirklich passend ist Entscheidungskriterien definieren (Erwartungshaltung gehört auch dazu) - hierzu gehören auch maximale Untergrenzen (z.B. beim Thema Gehalt) Selbst ins aktive Handeln kommen - nicht nur Stellenangebote suchen (Reaktivmodus) Zielfirmen (Branche, Unternehmensgrößen, Standorte, etc.) definieren und dort die Inhaber und GF-Ebene direkt ansprechen Externen Rat einholen (andere Führungskräfte, Coaches, etc.) Belastbares! Netzwerk aufbauen Eigene Sichtbarkeit erhöhen (auf Events/Kongresse, Vorträge zu Fach- und Führungsthemen halten, auf LinkedIn, etc.)   #GainTalentsPodcast #Leadership #NewWork #Generation50Plus #Karriereberatung #Führungskräfte #ExperienceAge #Recruiting #PersonalBranding   Shownotes Links - Sabrina Rest LinkedIn: https://www.linkedin.com/in/sabrinarest/  Website: https://www.sabrinarest.de/ oder https://www.sunandsparks.com/  Insta: https://www.instagram.com/sabrina.rest.official/ Links Hans-Heinz Wisotzky:  Website: https://www.gaintalents.com/podcast und https://www.gaintalents.com/blog Podcast: https://www.gaintalents.com/podcast Bücher: Neu (jetzt überall zu kaufen): Die perfekte Employee Journey und Experience https://link.springer.com/book/9783662714195 Erste Buch: Die perfekte Candidate Journey und Experience https://www.gaintalents.com/buch-die-perfekte-candidate-journey-und-experience LinkedIn https://www.linkedin.com/in/hansheinzwisotzky/ LinkedIn https://www.linkedin.com/company/gaintalents XING https://www.xing.com/profile/HansHeinz_Wisotzky/cv Facebook https://www.facebook.com/GainTalents Instagram https://www.instagram.com/gain.talents/ Youtube https://bit.ly/2GnWMFg

Achtung (Werbung in eigener Sache):  Jetzt mein neues Buch (in Co-Produktion mit Prof. Dr. Johanna Bath): "Die perfekte Employee Journey & Experience" kaufen (erschienen im Oktober 2025): Springer: https://link.springer.com/book/9783662714195 Amazon: https://bit.ly/44aajaP Thalia: https://www.thalia.de/shop/home/artikeldetails/A1074960417 Dieses Fachbuch stellt die wichtigsten Elemente der Employee Journey vor – vom Pre-Boarding bis zum Offboarding – und erläutert, wie Verantwortliche in Unternehmen eine gelungene Employee Experience realisieren und nachhaltig verankern können.   Mein Gast: Sabrina Rest  Sabrina Rest ist Karriere- und Führungskräftecoach, HR-Expertin und Strategin für Female Empowerment. Sie bringt über 20 Jahre Erfahrung aus Recruiting, HR Business Partnering, Führung sowie Personal- und Organisationsentwicklung mit – eine echte 360-Grad-Perspektive, die für ihre Kundinnen und Kunden unglaublich wertvoll ist. Was Sabrina besonders auszeichnet, ist ihre klare und ehrliche Haltung. Sie sagt nicht das, was bequem klingt, sondern das, was Menschen und Unternehmen wirklich weiterbringt. Sie zeigt auf, wie man Karrieren strategisch steuert, fair verhandeln und sichtbar wird, ohne sich an veraltete Spielregeln anpassen zu müssen. Gleichzeitig berät sie Unternehmen zu Diversity & Inclusion, moderner Führung und Employer Branding. Sie kennt die internen Mechanismen und die ungeschriebenen Regeln, die darüber entscheiden, wer sichtbar wird und wer echte Chancen erhält. Sabrina ist direkt, strategisch, menschlich und vor allem wirksam.   Das Thema Mit Sabrina Rest (Karriere- und Führungskräftecoach, HR-Expertin und Strategin für Female Empowerment) habe ich in der GainTalents-Podcastfolge 440 darüber sprechen können, was Führungskräfte über 50 im beruflichen Veränderungsprozess heute beachten sollten/müssen. Herzlichen Dank an Sabrina für die vielen guten Tipps zum Thema. Viel Spaß beim Reinhören!  Worauf sollten Führungskräfte über 50 im beruflichen Veränderungsprozess achten? Ehrliche Standortbestimmung ist zu Beginn wichtig Was habe ich für (negative) Glaubenssätze (bin ich zu alt für den Arbeitsmarkt, bin ich offen genug für neue Technologien, bin ich zu teuer für die Unternehmen, etc.)? Raus aus der Opferhaltung und rein ins Selbstbewusstsein ohne zu Übertreiben. Was bringe ich an Erfahrung mit und welche Kernkompetenzen habe ich? Was waren meine größten Erfolge und wie sind diese zustande gekommen? Kritische Bewertung und Reflexion der Kernkompetenzen, Erfolge und des Werdegangs - und - was macht mir am meisten Spaß an den einzelnen Themen? Wichtige Frage: welche Probleme habe ich für meinen Arbeitgeber in den letzten 3-5 Jahren gelöst bzw. wo habe ich das Unternehmen signifikant weitergebracht (Zahlen, Daten, Fakten)? Spiegeln der Selbstreflexion und der eigenen Wirkung mit anderen Führungskräften aus anderen Unternehmen und mit guten Bekannten/Freunden  Wichtiger Tipp: nicht sofort das erstbeste Angebot annehmen, sondern sehr kritisch bewerten, ob das Angebot für meine berufliche Zukunft wirklich passend ist Entscheidungskriterien definieren (Erwartungshaltung gehört auch dazu) - hierzu gehören auch maximale Untergrenzen (z.B. beim Thema Gehalt) Selbst ins aktive Handeln kommen - nicht nur Stellenangebote suchen (Reaktivmodus) Zielfirmen (Branche, Unternehmensgrößen, Standorte, etc.) definieren und dort die Inhaber und GF-Ebene direkt ansprechen Externen Rat einholen (andere Führungskräfte, Coaches, etc.) Belastbares! Netzwerk aufbauen Eigene Sichtbarkeit erhöhen (auf Events/Kongresse, Vorträge zu Fach- und Führungsthemen halten, auf LinkedIn, etc.)   #GainTalentsPodcast #Leadership #NewWork #Generation50Plus #Karriereberatung #Führungskräfte #ExperienceAge #Recruiting #PersonalBranding   Shownotes Links - Sabrina Rest LinkedIn: https://www.linkedin.com/in/sabrinarest/  Website: https://www.sabrinarest.de/ oder https://www.sunandsparks.com/  Insta: https://www.instagram.com/sabrina.rest.official/ Links Hans-Heinz Wisotzky:  Website: https://www.gaintalents.com/podcast und https://www.gaintalents.com/blog Podcast: https://www.gaintalents.com/podcast Bücher: Neu (jetzt überall zu kaufen): Die perfekte Employee Journey und Experience https://link.springer.com/book/9783662714195 Erste Buch: Die perfekte Candidate Journey und Experience https://www.gaintalents.com/buch-die-perfekte-candidate-journey-und-experience LinkedIn https://www.linkedin.com/in/hansheinzwisotzky/ LinkedIn https://www.linkedin.com/company/gaintalents XING https://www.xing.com/profile/HansHeinz_Wisotzky/cv Facebook https://www.facebook.com/GainTalents Instagram https://www.instagram.com/gain.talents/ Youtube https://bit.ly/2GnWMFg

Leaders today face a critical AI dilemma: move too quickly and risk producing low-quality "work slop," or move too slowly and sacrifice a crucial competitive edge in innovation. But one global real estate powerhouse, managing 3% of the world's GDP, has successfully navigated this tightrope for nearly three years, offering a proven model for enterprise AI adoption. In this episode, Prologis CHRO Nathaalie Carey reveals how the company solved this dilemma with an "innovation first" strategy, a journey that began by deploying an enterprise version of ChatGPT well ahead of the curve. Prologis achieved this by deliberately empowering its workforce, intentionally prioritizing widespread innovation over premature governance. By providing direct access to tools, supported by strategic training, the company drove 95% adoption rate and sparked over 1,000 crowdsourced custom GPTs. Carey explains how the company built trust by reframing AI as a "bargain" to trade mundane tasks for high-value strategic work. She also details the company's evolution from using AI for basic information gathering to utilizing it for complex decision-making and upcoming "agentic AI" workflows for processes like underwriting and background checks. Carey argues that as AI becomes a "great equalizer" for technical skills, the true competitive advantage lies in balancing technological speed with authentic human connection and the power of human imagination. ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Stop patching problems and start designing an intentional workplace. The 8 Laws of Employee Experience gives you the how. Order your copy: 8EXlaws.com

¿Qué pasaría si trataras a tus empleados como tratas a tus mejores clientes? Airbnb eliminó RR.HH y creó algo radicalmente distinto: Employee Experience integral. En el tercer episodio de Código Abierto, decodificamos el caso de Airbnb: una empresa que decidió que gestionar talento con manuales tradicionales no era coherente con su obsesión por la experiencia. Así nació EX (Employee Experience): una integración radical entre HR, cultura, espacios, comunicación interna y marca. Suscríbete a Hackers del Talento si quieres más análisis reales de estrategias de talento. ⚡ Descubre cómo alcanzar tu máximo potencial sin sacrificar tu bienestar en el nuevo programa MAX HUMAN, aquí te puedes inscribir: www.hackersdeltalento.com/max-human

Leaders often try to "brute force" AI adoption, only to find their best people pushing back. The blame often goes to a lack of skill. But this friction is actually caused by a crisis of identity where high performers feel their professional value is being replaced by an algorithm. To overcome this means moving from "enforcement" to "normalization" by focusing on how people actually work. In this episode of Future Ready Today, I break down eight exclusive insights from Uber's CTO, Praveen Neppalli Naga, on why organizational velocity, not just efficiency, is the new competitive divide. Expect a deep dive into why ROI obsession sabotages growth, how to disassemble jobs into tasks, and why the real risk of AI isn't job loss, but the threat of rogue agents. We also unpack why HR and Tech must now operate as a single leadership system to keep culture from becoming purely software-driven. ---------- Quick heads-up: my new book, The 8 Laws of Employee Experience, is a practical playbook for building an environment where people do their best work—order a copy here: 8EXlaws.com

Jacob Morgan has spent years studying what actually drives employee engagement, and what leaders keep getting wrong. In this wide ranging conversation, we unpack why most engagement efforts turn into short term "dopamine hits" like perks and programs, and why they never solve the real issue. We talk about the difference between employee engagement and employee experience, the cost of disengagement for both the employee and the organization, and how AI is changing the pressure on performance and expectations. Jacob also breaks down a simple framework from his new book and explains how leaders can raise standards without creating burnout or coddled mediocrity. We close with a conversation about accountability, consistency, and the kind of leadership that earns trust when change is required. Jacob's new book is The Eight Laws of Employee Experience    

Feb 10, 2026: Today's leaders are buried under an avalanche of trend reports and news cycles, making it nearly impossible to distinguish between genuine structural shifts and mere media noise. This "trend inflation" has created a cycle of reactive decision-making and to move forward, leaders are required to shift from simple awareness to discernment—the ability to separate a true signal from temporary hype. In this episode of Future Ready Today, I give you a practical walkthrough of the STEEPLE framework to help your organization categorize every emerging trend into one of three actions: adapt, pause, or push back. By examining a case study of a manufacturing company evaluating AI for performance reviews, I teach you how to interrogate the context of a trend rather than just copying a headline. We're focusing on using internal data and organizational values to ensure innovation fits the company's unique culture rather than being forced upon it. Not Every Trend Deserves Action. ---------- Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Order here: 8EXlaws.com

In this episode, host Edward Wagoner speaks with Claire Coder, founder of Aunt Flow, IFMA Global Influencer, and Forbes 30 Under 30 honoree, about why accessible period care should be treated as a basic workplace necessity. They discuss how providing period products alongside other restroom essentials can improve employee experience, productivity, and safety, reduce plumbing and maintenance costs and support more inclusive, human-centered facility design across workplaces, schools and public spaces worldwide. 00:00 Introduction00:52 Interview with Claire Coder, Aunt Flow Founder02:26 Claire Coder's Journey and Vision03:03 The Importance of Talking About Menstruation06:32 Aunt Flow's Impact and Cost Benefits14:38 Advocating for Change in Period Care19:36 Global Policy Changes and Expansion24:03 Addressing Concerns and Overuse28:35 Rapid Fire Questions with Claire Coder34:36 Conclusion and Final Thoughts Connect with Us:LinkedIn: https://www.linkedin.com/company/ifmaFacebook: https://www.facebook.com/InternationalFacilityManagementAssociation/Twitter: https://twitter.com/IFMAInstagram: https://www.instagram.com/ifma_hq/YouTube: https://youtube.com/ifmaglobalVisit us at https://ifma.org

Achtung (Werbung in eigener Sache):  Jetzt mein neues Buch (in Co-Produktion mit Prof. Dr. Johanna Bath): "Die perfekte Employee Journey & Experience" kaufen (erschienen im Oktober 2025): Springer: https://link.springer.com/book/9783662714195 Amazon: https://bit.ly/44aajaPThalia: https://www.thalia.de/shop/home/artikeldetails/A1074960417 Dieses Fachbuch stellt die wichtigsten Elemente der Employee Journey vor – vom Pre-Boarding bis zum Offboarding – und erläutert, wie Verantwortliche in Unternehmen eine gelungene Employee Experience realisieren und nachhaltig verankern können.   Mein Gast: Juliane Stork  Juliane Stork ist District Managerin in einem Unternehmen im Bereich Selfstorage-Bereich. Dort verantwortet Juliane 9 Stores mit 13 Mitarbeitenden. Von der Filialleitung mit Personalverantwortung bis zur District Managerin hat sie Mitarbeitende eingestellt, entwickelt und geführt. So hat Juliane gelernt, wie man Potenziale erkennt, Prozesse steuert und Verantwortung für Menschen und Ergebnisse trägt. Gerade diese Erfahrungen machen sie jetzt neugierig und daher möchte Juliane ihr Wissen in den Bereichen HR, Recruiting und perspektivisch Personal- und Organisationsentwicklung vertiefen. Ihr Ziel ist es, ihre operative Führungserfahrung, ihre Menschenkenntnisse und ihr Verständnis für Strukturen einzusetzen, um Teams, Prozesse und Organisationen nachhaltig zu stärken. Vor diesem Hintergrund und Julianes eigenen Erfahrungen sind die Fragen entstanden, die wir heute in diesem Podcast besprechen.   Das Thema In der GainTalents-Podcastfolge 439 drehen wir mal wieder unser Format um. Zu einem meiner LinkedIn-Posts hat mir mein heutiger Gast eine ganze Reihe von sehr guten Fragen gestellt. Da ich davon überzeugt bin, dass viele Hörer:innen wahrscheinlich ähnliche Fragen haben, wollte ich das ganze dazu nutzen, meine Antworten in Form eines Podcasts Euch allen zur Verfügung zu stellen. Herzlichen Dank an Juliane für die vielen guten Fragen zum Thema. Viel Spaß beim Reinhören!  Fragen von Juliane zum Thema Auswahl von Führungskräften und was dabei beachtet werden sollte: Benötige ich bei der Auswahl nicht auch Bauchgefühl? Ganz zum Schluß vielleicht ja, aber vorher geht es darum alle Biases so gut wie möglich zu eliminieren Eignungsdiagnostik hilft dabei (Führungskompetenzen, Persönlichkeitseigenschaften, kontraproduktive Verhaltenstendenzen, etc.) Warum ist das Einholen von Referenzen wichtig? Überprüfung von in der Eignungsdiagnostik evaluierten kritischen Dimensionen Gespräche mit ehemaligen Vorgesetzten, Peers (gleiche Führungsebene) und Mitarbeitende Referenzgespräche immer mit Führungskräften des zukünftigen Unternehmens gemeinsam führen (nicht an HR delegieren!) Wie bewertet ein Unternehmen ehemalige Erfolge der zukünftigen Führungskraft? Was ist für das zukünftige Unternehmen eigentlich Erfolg (Umsatzwachstum, Ergebniswachstum, Brand-Positionierung, Restrukturierungserfolg, etc.) wie sind die Erfolge zustande gekommen (Branchenwachstum, Performance des Teams, etc.)? Systematik vs. Zufall (auch hier helfen Referenzgespräche)   #GainTalentsPodcast #Executivesearch #Führungskräfteauswahl #LeadershipHiring #Eignungsdiagnostik #LeadershipDevelopment #TalentManagement   Shownotes Links - Juliane Stork LinkedIn: https://www.linkedin.com/in/jjuliane-sstork/ XING: https://www.xing.com/profile/Juliane_Stork/web_profiles?nwt_nav=profile_icon Links Hans-Heinz Wisotzky:  Website: https://www.gaintalents.com/podcast und https://www.gaintalents.com/blog Podcast: https://www.gaintalents.com/podcast Bücher: Neu (jetzt überall zu kaufen): Die perfekte Employee Journey und Experience https://link.springer.com/book/9783662714195 Erste Buch: Die perfekte Candidate Journey und Experience https://www.gaintalents.com/buch-die-perfekte-candidate-journey-und-experience LinkedIn https://www.linkedin.com/in/hansheinzwisotzky/ LinkedIn https://www.linkedin.com/company/gaintalents XING https://www.xing.com/profile/HansHeinz_Wisotzky/cv Facebook https://www.facebook.com/GainTalents Instagram https://www.instagram.com/gain.talents/ Youtube https://bit.ly/2GnWMFg

Achtung (Werbung in eigener Sache):  Jetzt mein neues Buch (in Co-Produktion mit Prof. Dr. Johanna Bath): "Die perfekte Employee Journey & Experience" kaufen (erschienen im Oktober 2025): Springer: https://link.springer.com/book/9783662714195 Amazon: https://bit.ly/44aajaPThalia: https://www.thalia.de/shop/home/artikeldetails/A1074960417 Dieses Fachbuch stellt die wichtigsten Elemente der Employee Journey vor – vom Pre-Boarding bis zum Offboarding – und erläutert, wie Verantwortliche in Unternehmen eine gelungene Employee Experience realisieren und nachhaltig verankern können.   Mein Gast: Juliane Stork  Juliane Stork ist District Managerin in einem Unternehmen im Bereich Selfstorage-Bereich. Dort verantwortet Juliane 9 Stores mit 13 Mitarbeitenden. Von der Filialleitung mit Personalverantwortung bis zur District Managerin hat sie Mitarbeitende eingestellt, entwickelt und geführt. So hat Juliane gelernt, wie man Potenziale erkennt, Prozesse steuert und Verantwortung für Menschen und Ergebnisse trägt. Gerade diese Erfahrungen machen sie jetzt neugierig und daher möchte Juliane ihr Wissen in den Bereichen HR, Recruiting und perspektivisch Personal- und Organisationsentwicklung vertiefen. Ihr Ziel ist es, ihre operative Führungserfahrung, ihre Menschenkenntnisse und ihr Verständnis für Strukturen einzusetzen, um Teams, Prozesse und Organisationen nachhaltig zu stärken. Vor diesem Hintergrund und Julianes eigenen Erfahrungen sind die Fragen entstanden, die wir heute in diesem Podcast besprechen.   Das Thema In der GainTalents-Podcastfolge 439 drehen wir mal wieder unser Format um. Zu einem meiner LinkedIn-Posts hat mir mein heutiger Gast eine ganze Reihe von sehr guten Fragen gestellt. Da ich davon überzeugt bin, dass viele Hörer:innen wahrscheinlich ähnliche Fragen haben, wollte ich das ganze dazu nutzen, meine Antworten in Form eines Podcasts Euch allen zur Verfügung zu stellen. Herzlichen Dank an Juliane für die vielen guten Fragen zum Thema. Viel Spaß beim Reinhören!  Fragen von Juliane zum Thema Auswahl von Führungskräften und was dabei beachtet werden sollte: Benötige ich bei der Auswahl nicht auch Bauchgefühl? Ganz zum Schluß vielleicht ja, aber vorher geht es darum alle Biases so gut wie möglich zu eliminieren Eignungsdiagnostik hilft dabei (Führungskompetenzen, Persönlichkeitseigenschaften, kontraproduktive Verhaltenstendenzen, etc.) Warum ist das Einholen von Referenzen wichtig? Überprüfung von in der Eignungsdiagnostik evaluierten kritischen Dimensionen Gespräche mit ehemaligen Vorgesetzten, Peers (gleiche Führungsebene) und Mitarbeitende Referenzgespräche immer mit Führungskräften des zukünftigen Unternehmens gemeinsam führen (nicht an HR delegieren!) Wie bewertet ein Unternehmen ehemalige Erfolge der zukünftigen Führungskraft? Was ist für das zukünftige Unternehmen eigentlich Erfolg (Umsatzwachstum, Ergebniswachstum, Brand-Positionierung, Restrukturierungserfolg, etc.) wie sind die Erfolge zustande gekommen (Branchenwachstum, Performance des Teams, etc.)? Systematik vs. Zufall (auch hier helfen Referenzgespräche)   #GainTalentsPodcast #Executivesearch #Führungskräfteauswahl #LeadershipHiring #Eignungsdiagnostik #LeadershipDevelopment #TalentManagement   Shownotes Links - Juliane Stork LinkedIn: https://www.linkedin.com/in/jjuliane-sstork/ XING: https://www.xing.com/profile/Juliane_Stork/web_profiles?nwt_nav=profile_icon Links Hans-Heinz Wisotzky:  Website: https://www.gaintalents.com/podcast und https://www.gaintalents.com/blog Podcast: https://www.gaintalents.com/podcast Bücher: Neu (jetzt überall zu kaufen): Die perfekte Employee Journey und Experience https://link.springer.com/book/9783662714195 Erste Buch: Die perfekte Candidate Journey und Experience https://www.gaintalents.com/buch-die-perfekte-candidate-journey-und-experience LinkedIn https://www.linkedin.com/in/hansheinzwisotzky/ LinkedIn https://www.linkedin.com/company/gaintalents XING https://www.xing.com/profile/HansHeinz_Wisotzky/cv Facebook https://www.facebook.com/GainTalents Instagram https://www.instagram.com/gain.talents/ Youtube https://bit.ly/2GnWMFg

The old playbooks for leadership no longer apply when your top performers might never step foot in a traditional office. It's time to move past the superficial logistics of where people sit and uncover the specific cultural habits that maintain high standards and relentless speed as your organization evolves. In this episode, LJ Brock, Chief People Officer at Coinbase, joins me to explore the high-stakes evolution of leading a remote-first organization that scales without losing its competitive edge. We dive into the practical reality of managing 5,000 global employees, moving beyond the "return to office" debate to discuss Coinbase's "magnet, not mandate" hub strategy and their recent pivot toward mandatory quarterly in-person sessions designed specifically for execution. LJ pulls back the curtain on the unique operating system that powers their culture—including the bold decision to outlaw committees—and shares the specific decision-making frameworks, like the Directly Responsible Individual (DRI) and Problem Proposed Solution (PPS) models, that ensure individual accountability remains front and center. From tackling the nuances of performance management and asynchronous collaboration to leveraging AI for future efficiency, this conversation is a must-watch for CHROs who want to build a high-performance culture that prioritizes measurable results over physical proximity. ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Quick heads-up: my new book, The 8 Laws of Employee Experience, is a practical playbook for building an environment where people do their best work—order a copy here: 8EXlaws.com

De toekomst van werk bouw je niet door blindelings hypes te volgen. Je bouwt ze door te vertragen, scherp te kijken naar wat vandaag verandert en daar doelgericht op in te spelen. In deze aflevering van #ZigZagHR Brainpickings gaat Lesley Arens in gesprek met Bruce Fecheyr Lippens, Chief People Officer bij SD Worx, over het HR Trends 2026-rapport en de vier grote verschuivingen die de HR-rol fundamenteel hertekenen.Dit zijn de 4 HR-trends voor 2026 die aan bod komen:1) Van AI-moeheid naar AI als digitale partnerNiet meer experimenteren om het experiment, maar slimme, real-time en betrouwbare AI die HR ondersteunt, terwijl mensen blijven beslissen, verbinden en richting geven.2) HR als strategische partner in de bestuurskamerHR schuift definitief mee aan tafel en creëert gedeelde waarde tussen mensen en performance. Bruce vergelijkt de samenwerking tussen HR en business met een tango: soms leid je, soms word je geleid, maar altijd in sync.3)  Employee experience als onderscheidende factorWeg van statische programma's en jaarlijkse cycli. Richting mensgerichte, inclusieve en ervaringsgedreven momenten doorheen de volledige employee lifecycle, met verantwoordelijkheid als kern van échte engagement.4) Wendbare HR-processen in een wereld die blijft versnellenGeen kumbaya rond een kampvuur, wel modulaire rollen, niet-lineaire carrièrepaden en continu leren, gebouwd op vertrouwen, eigenaarschap en duidelijke kaders.Tot slot deelt Bruce zijn persoonlijk advies aan HR-leiders: hoe ga je vooruit zonder blind te springen én hij kondigt het nieuwe boek Join the Club aan, dat hij samen met CEO Kobe Verdonck schreef over het bouwen van een duurzame impactcultuur. Het HR Trends 2026-rapport vind je hier#HRTrends2026 #FutureOfWork #AIinHR #EmployeeExperience #HRLeadership #StrategicHR #WendbareOrganisaties #SDWorx #ZigZagHR #BrainpickingsHonger naar meer? SCHRIJF JE IN VOOR DE NIEUWSBRIEF BLIJF OP DE HOOGTE VAN ALLE HR-ACTUA ABONNEER JE OP HET #ZIGZAGHR BOOKAZINE It's a great time to be in HR! www.zigzaghr.be

How Leaders Build Cultures That Actually Work w/Lachandra “La” BakerLachandra “La” Baker is a workforce optimization strategist, speaker, and author of Your Own Biggest Cheerleader. She helps leaders and organizations create lasting change from the inside out by aligning mindset, behavior, and systems — so people feel valued, teams perform better, and cultures actually work.A three-time TEDx speaker and two-time TEDx performer, she is a Gold, Silver and Bronze Quill Award winner and was recognized as one of Columbus's Future 50 leaders.Links:https://www.lbbedutainment.com/https://www.linkedin.com/in/lachandrabbaker/Tags:Emotional Intelligence,Employee Experience,Leadership,Psychological Safety,Thought Leader,Workplace Culture,How Leaders Build Cultures That Actually Work w/Lachandra “La” Baker,Live Video Podcast Interview,Podcast,Phantom Electric Ghost Podcast,InterviewSupport PEG by checking out our Sponsors:Download and use Newsly for free now from www.newsly.me or from the link in the description, and use promo code “GHOST” and receive a 1-month free premium subscription.The best tool for getting podcast guests:https://podmatch.com/signup/phantomelectricghostSubscribe to our Instagram for exclusive content:https://www.instagram.com/expansive_sound_experiments/Subscribe to our YouTube https://youtube.com/@phantomelectricghost?si=rEyT56WQvDsAoRprRSShttps://anchor.fm/s/3b31908/podcast/rssSubstackhttps://substack.com/@phantomelectricghost?utm_source=edit-profile-page

L'intelligenza artificiale sta trasformando il mondo del lavoro, dall'automazione dei processi alla gestione delle risorse umane. Ma come può l'IA rendere più semplice e intuitivo l'ingresso di un nuovo dipendente in azienda, semplificando la ricerca di informazioni e migliorando l'esperienza dei lavoratori fin dal primo giorno? In questa puntata esploriamo il concetto di AI-boarding, un approccio innovativo all'onboarding aziendale che sfrutta assistenti virtuali intelligenti per guidare i nuovi assunti attraverso i primi passi in azienda. Per scoprire come queste soluzioni vengono sviluppate e implementate, abbiamo invitato Ernesto Di Iorio, CEO di QuestIT, specializzata nello sviluppo di soluzioni avanzate basate su intelligenza artificiale.Nella sezione delle notizie parliamo di Project Genie 3, il nuovo modello di Google DeepMind in grado di creare mondi virtuali tridimensionali a partire da un semplice prompt e della normativa cinese che vieterà l'apertura solo elettronica delle automobili per motivi di sicurezza.--Indice--00:00 - Introduzione01:42 - Google DeepMind lancia Genie 3 (HDBlog.it, Luca Martinelli)02:55 - La Cina vieta l'apertura elettronica delle auto (DDay.it, Matteo Gallo)04:11 - QuestIT: l'onboarding aziendale assistito dall'IA (Ernesto Di Iorio, Davide Fasoli, Luca Martinelli)34:32 - Conclusione--Testo--Leggi la trascrizione: https://www.dentrolatecnologia.it/S8E6#testo--Contatti--• www.dentrolatecnologia.it• Instagram (@dentrolatecnologia)• Telegram (@dentrolatecnologia)• YouTube (@dentrolatecnologia)• redazione@dentrolatecnologia.it--Immagini--• Foto copertina: Rocketpixel su Freepik--Brani--• Ecstasy by Rabbit Theft• No Pressure by Tim Beeren & xChenda

In this Employee Experience episode of The Experience Perspective, Bhavna is joined by Albrecht Küfner, Team Lead for Employee Experience at Deutsche Bahn, to explore what it really takes to move from running employee surveys to becoming a genuinely insight-led employee experience professional, while successfully operating in a highly unionised, works-council-led environment. Drawing on his journey from academic psychology into large-scale organisational research, Albrecht reflects on how his role evolved from being highly operational to becoming deeply strategic, political, and people centred. Together, they unpack what “insight-led” means in practice, particularly within a complex, state-owned organisation, where unions and works councils play a critical role in shaping employee experience programmes. The conversation goes beyond theory, offering a candid look at trust-building, stakeholder partnership, and the realities of designing and running employee listening programmes in environments shaped by strong external influence and competing priorities. Albrecht explains why operational excellence is necessary but not sufficient, how letting go of the “survey manager” identity creates space for strategic impact, and why genuine connection (across hierarchy levels, functions, and perspectives) is the foundation of effective employee experience.Key takeaways from the episode:1. Operational excellence is essential, but impact comes from translating employee data into insight that leaders understand, trust, and act on.2. Insight-led practitioners must connect shop-floor realities with C-suite priorities, acting as interpreters rather than just analysts.3. Early involvement, honesty, and shared ownership turn works councils into ambassadors rather than blockers of EX programmes.4. Long-term success depends on open dialogue, clear boundaries, and the willingness to say no, while maintaining respect and transparency.This episode is essential listening for anyone running employee listening or experience programmes in complex, unionised organisations and for EX professionals looking to elevate their role from execution to strategic influence.

Achtung (Werbung in eigener Sache):  Jetzt mein neues Buch (in Co-Produktion mit Prof. Dr. Johanna Bath): "Die perfekte Employee Journey & Experience" kaufen (erschienen im Oktober 2025): Springer: https://link.springer.com/book/9783662714195 Amazon: https://bit.ly/44aajaP Thalia: https://www.thalia.de/shop/home/artikeldetails/A1074960417 Dieses Fachbuch stellt die wichtigsten Elemente der Employee Journey vor – vom Pre-Boarding bis zum Offboarding – und erläutert, wie Verantwortliche in Unternehmen eine gelungene Employee Experience realisieren und nachhaltig verankern können.   Mein Gast: Antonio Zill  Antonio Zill ist Gründer und Geschäftsführer von Pactos, einer KI-basierten Plattform für das Management von externen Arbeitskräften. Antonio ist ein erfahrener Gründer mit Hintergrund in strategischer Unternehmensführung, Digitalisierung und am Puls der Zeit - zuvor hat er bereits eine Präventionsklinik gegründet. In dieser Podcastfolge erhalten wir von Antonio spannende Einblicke in HR-Tech, KI im Workforce-Management und in die Herausforderungen moderner Personaldienstleistung.    Das Thema In der GainTalents-Podcastfolge 438 habe ich mit Antonio Zill (Gründer und Geschäftsführer von Pactos) darüber gesprochen, wie Unternehmen externe Arbeitskräfte KI-gestützt rekrutieren und verwalten können. Herzlichen Dank an Antonio für die vielen guten Tipps zum Thema. Viel Spaß beim Reinhören!  Wann kann der Einsatz externer Arbeitskräfte sinnvoll sein? saisonale Schwankungen, bestimmtes Skillset oder Aushilftstätigkeit sind häufig Gründe Über wen kann ich auf externe Arbeitskräfte zugreifen? in der Regel über Personaldienstleister die Arbeitskräfte über den Weg der Arbeitnehmerüberlassung oder Freelancing anbieten Was kennzeichnet einen guten Personaldienstleister? Qualität (die richtigen Kandidaten - passend zum Anforderungsprofil) Geschwindigkeit (schnelle Lieferung - Basis ist dann die digitale Zusammenarbeit) Preis-/Leistungsverhältnis muss passen Wo kommt in das ganze Thema Künstliche Intelligenz zum Einsatz? Beim Recruiting in den Bereichen Bedarfserfassung, Selektion  der richtigen Dienstleister, Anforderungsmatching, u.v.m. Bedarfsplanung: Inhouse werden Bedarfe ermittelt inkl. Spezifikation des Bedarfs Analyse, Bewertung sowie Priorisierung der Bedarfe  KI-Agenten automatisieren die dahinterliegenden Prozesse  Übergabe der Anforderungen an die Personaldienstleister Auswahl der Kandidaten: Digitale Kollaboration mit Personaldienstleistern Screening der Kandidaten (Anforderungsmatching) Inhouse-Abstimmung mit Hiring-Manager:innen Management der externen Arbeitskräfte Abstimmungsprozesse hinsichtlich Einsatzort/-zeit und Onboarding Planung von Schichten, Organisation von Einsatzplänen (z.B. auch interne vs. externe Arbeitskräfte) Sicherstellung der Compliance (gesetzliche Anforderungen wie Dokumente, Arbeitszeiten, etc.)   #GainTalentsPodcast #KI #ExterneArbeitskräfte #FreelancerManagement #WorkforceManagement #HRTech #FutureOfWork   Shownotes Links - Antonio Zill LinkedIn: https://www.linkedin.com/in/antonio-zill/ Unternehmen: Pactos – https://www.pactos.ai Links Hans-Heinz Wisotzky:  Website: https://www.gaintalents.com/podcast und https://www.gaintalents.com/blog Podcast: https://www.gaintalents.com/podcast Bücher: Neu (jetzt überall zu kaufen): Die perfekte Employee Journey und Experience https://link.springer.com/book/9783662714195 Erste Buch: Die perfekte Candidate Journey und Experience https://www.gaintalents.com/buch-die-perfekte-candidate-journey-und-experience LinkedIn https://www.linkedin.com/in/hansheinzwisotzky/ LinkedIn https://www.linkedin.com/company/gaintalents XING https://www.xing.com/profile/HansHeinz_Wisotzky/cv Facebook https://www.facebook.com/GainTalents Instagram https://www.instagram.com/gain.talents/

Achtung (Werbung in eigener Sache):  Jetzt mein neues Buch (in Co-Produktion mit Prof. Dr. Johanna Bath): "Die perfekte Employee Journey & Experience" kaufen (erschienen im Oktober 2025): Springer: https://link.springer.com/book/9783662714195 Amazon: https://bit.ly/44aajaP Thalia: https://www.thalia.de/shop/home/artikeldetails/A1074960417 Dieses Fachbuch stellt die wichtigsten Elemente der Employee Journey vor – vom Pre-Boarding bis zum Offboarding – und erläutert, wie Verantwortliche in Unternehmen eine gelungene Employee Experience realisieren und nachhaltig verankern können.   Mein Gast: Antonio Zill  Antonio Zill ist Gründer und Geschäftsführer von Pactos, einer KI-basierten Plattform für das Management von externen Arbeitskräften. Antonio ist ein erfahrener Gründer mit Hintergrund in strategischer Unternehmensführung, Digitalisierung und am Puls der Zeit - zuvor hat er bereits eine Präventionsklinik gegründet. In dieser Podcastfolge erhalten wir von Antonio spannende Einblicke in HR-Tech, KI im Workforce-Management und in die Herausforderungen moderner Personaldienstleistung.    Das Thema In der GainTalents-Podcastfolge 438 habe ich mit Antonio Zill (Gründer und Geschäftsführer von Pactos) darüber gesprochen, wie Unternehmen externe Arbeitskräfte KI-gestützt rekrutieren und verwalten können. Herzlichen Dank an Antonio für die vielen guten Tipps zum Thema. Viel Spaß beim Reinhören!  Wann kann der Einsatz externer Arbeitskräfte sinnvoll sein? saisonale Schwankungen, bestimmtes Skillset oder Aushilftstätigkeit sind häufig Gründe Über wen kann ich auf externe Arbeitskräfte zugreifen? in der Regel über Personaldienstleister die Arbeitskräfte über den Weg der Arbeitnehmerüberlassung oder Freelancing anbieten Was kennzeichnet einen guten Personaldienstleister? Qualität (die richtigen Kandidaten - passend zum Anforderungsprofil) Geschwindigkeit (schnelle Lieferung - Basis ist dann die digitale Zusammenarbeit) Preis-/Leistungsverhältnis muss passen Wo kommt in das ganze Thema Künstliche Intelligenz zum Einsatz? Beim Recruiting in den Bereichen Bedarfserfassung, Selektion  der richtigen Dienstleister, Anforderungsmatching, u.v.m. Bedarfsplanung: Inhouse werden Bedarfe ermittelt inkl. Spezifikation des Bedarfs Analyse, Bewertung sowie Priorisierung der Bedarfe  KI-Agenten automatisieren die dahinterliegenden Prozesse  Übergabe der Anforderungen an die Personaldienstleister Auswahl der Kandidaten: Digitale Kollaboration mit Personaldienstleistern Screening der Kandidaten (Anforderungsmatching) Inhouse-Abstimmung mit Hiring-Manager:innen Management der externen Arbeitskräfte Abstimmungsprozesse hinsichtlich Einsatzort/-zeit und Onboarding Planung von Schichten, Organisation von Einsatzplänen (z.B. auch interne vs. externe Arbeitskräfte) Sicherstellung der Compliance (gesetzliche Anforderungen wie Dokumente, Arbeitszeiten, etc.)   #GainTalentsPodcast #KI #ExterneArbeitskräfte #FreelancerManagement #WorkforceManagement #HRTech #FutureOfWork   Shownotes Links - Antonio Zill LinkedIn: https://www.linkedin.com/in/antonio-zill/ Unternehmen: Pactos – https://www.pactos.ai Links Hans-Heinz Wisotzky:  Website: https://www.gaintalents.com/podcast und https://www.gaintalents.com/blog Podcast: https://www.gaintalents.com/podcast Bücher: Neu (jetzt überall zu kaufen): Die perfekte Employee Journey und Experience https://link.springer.com/book/9783662714195 Erste Buch: Die perfekte Candidate Journey und Experience https://www.gaintalents.com/buch-die-perfekte-candidate-journey-und-experience LinkedIn https://www.linkedin.com/in/hansheinzwisotzky/ LinkedIn https://www.linkedin.com/company/gaintalents XING https://www.xing.com/profile/HansHeinz_Wisotzky/cv Facebook https://www.facebook.com/GainTalents Instagram https://www.instagram.com/gain.talents/

What happens when activist investors call your multi-billion dollar acquisition the "single worst deal of the decade"? Most leadership teams would panic, but NRG Energy did the opposite: they doubled down on their people. While most large-scale acquisitions look great on a spreadsheet, they often fail because leadership loses sight of the human energy behind the numbers. In this episode, Peter Johnson, SVP and Head of Talent and Culture at NRG, reveals how his team navigated the acquisition of Vivint—a deal that tripled their workforce to 16,000 employees and was publicly condemned by activist investors as the "single worst deal" in the sector. While the announcement triggered a 25% stock crash, their leadership's commitment to a strategic "North Star" and a "don't crush the butterfly" cultural philosophy eventually drove a staggering 420% stock recovery. Peter explores the raw challenges of an 18-month integration, from the technical hurdles of migrating 16,000 employees between competing HR systems to the deeply emotional task of harmonizing job titles across disparate industries. By prioritizing the "why" behind the change and fostering a unified "One NRG" identity, the company successfully blended traditional corporate discipline with tech-forward innovation, nearly doubling employee engagement and proving that human-centric leadership is a massive financial win. If you're a CHRO, this episode shows what real value creation looks like when people come first.   ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Quick heads-up: my new book, The 8 Laws of Employee Experience, is a practical playbook for building an environment where people do their best work—preorder a copy here: 8EXlaws.com

This past weekend, I had the pleasure of attending an RV Expo in Worcester Massachusetts. I'm not looking for an RV, but am generally RV curious. I find the concept of an RV pretty interesting, and I have to say that walking about the expo revealed the range of designs that exist in the RV market. Different sizes, different features, slide outs, Fifth wheels, hitches, toy haulers, so much to take in at once given that I am a RV newbie. I also learned that RV manufacturers are always taking customer feedback and trying to improve their designs, as any good business does. What was more surprising was that the majority of RVs made in the US come out of Indiana. In fact, turns out that Elkhart, Indiana is the RV capital of the wold. I'm originally from Michigan, and frankly had no idea that RVs happen in Indiana even though it is a neighboring state. Beyond basketball and corn in Indiana, there are also RVs. Who knew?My guest today on Experience by Design is also from Indiana, Fort Wayne to be exact. Barry LaBov is the founder and CEO of LABOV Marketing and Communications, but he is much more than that. He also has authored over a dozen books, including his new book The Power of Differentiation, aimed at leaders looking to differentiate their brands and products by moving beyond a commodity mindset and showcase what makes them unique. This focus not only makes companies more attractive to customers, but also employees as it gives them a sense of purpose regarding the work they do. We talk about his work with clients guiding them to differentiate and identify what makes them unique. We explore the vital aspects of connecting customer and employee experience, and why alignment in your experience design matters. He digs into the branding challenges in troubling times as companies try to navigate the social landscape. He describes the importance of qualitative data in understanding your customers and employees, and not waiting for the “perfect data” to present itself. He also describes his experiences as a musician, touring with the band Mark Urgent and how learning music is similar to his efforts as a marketing expert. And of course we talk about RVs. Barry LaBov: https://www.barrylabov.com/LABOV: https://www.labov.com/“The Power of Differentiation”: https://www.barrylabov.com/books

Dean Carter discusses his book co-authored with Samantha Gadd and Mark Levy, Employee Experience Design: How to Co-Create Work Where People and Organizations Thrive. The book outlines a practical, design-led approach to building more engaged, productive, and resilient workplaces. Listen for three action items you can use today. Do you want to be a guest? https://Everyday-MBA.com/guest Do you want to advertise on the show? https://Everyday-MBA.com/advertise Host, Kevin Craine  

Customer experience leaders face a familiar tension: do we put employees first or customers first? As organizations scale and adopt AI, that question becomes operational. In this special takeover episode of The Modern Customer Podcast, Jacob Morgan shares insights from The 8 Laws of Employee Experience, based on research with more than 100 CHROs. He explains why CX and EX operate as one system—and how leadership decisions behind the scenes shape customer outcomes. This conversation gives CX leaders a practical, systems-level lens to strengthen trust, consistency, and performance as AI raises the stakes. Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today's Customer. Follow Blake Morgan on LinkedIn For regular updates on customer experience, sign up for her weekly newsletter here. 

Ever feel like your journey map leaves teams on the sidelines? In this episode, we explore a practical way to make customer journey mapping more inclusive without losing the customer's voice. We reframe journey mapping as a verb—one that engages cross-functional partners, incorporates frontline insight, and is grounded in customer data—while keeping the focus on real customer moments like triggers, actions, emotions, and outcomes (not org chart debates).From there, we introduce service blueprinting as the execution layer that turns insight into action. You'll hear how blueprinting clarifies what happens front stage and backstage, and how people, processes, systems, and tools support—or hinder—the experience you're trying to deliver.Along the way, we share practical tips for building alignment and shared ownership: inviting stakeholders who felt left out, defining goals that cut across teams, and tying internal decisions to customer outcomes. We also discuss the constraints and gaps that surface when teams blueprint together, plus the kinds of measurable improvements you can expect. Whether you're refreshing an existing map or pairing it with your first blueprint, this conversation offers grounded guidance for creating clarity, momentum, and more connected CX work.Have a question you want us to tackle next? Leave it at askjeannie.vip, explore more tools inside our CXI Membership, and pre‑order Experience Is Everything to deepen your practice. If this conversation helped, follow the show, share it with a teammate, and leave a quick review to support the community.Resources Mentioned:Learn more about CXI Membership™ and apply -- http://CXIMembership.comCustomer​​ Service Blueprinting [LinkedIn Learning Course] -- https://bit.ly/lilblueprintCustomer Experience: Journey Mapping [LinkedIn Learning Course] -- https://bit.ly/liljourneymapOrder your copy of Experience Is Everything -- http://experienceiseverythingbook.comExperience Investigators Website -- https://experienceinvestigators.comWant to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

AI can handle entry-level tasks today, but at what cost to your future leadership? Many companies are accidentally "hollowing out" their talent pipeline by cutting junior roles, creating a massive gap that will haunt them in five years. Efficiency today shouldn't come at the expense of your leaders tomorrow. How do we thoughtfully architect the future workforce to prioritize the health and depth of the leadership bench? In this episode, Melanie Tinto, CHRO of Grainger, joins us to explore how the company utilizes Strategic Workforce Planning (SWP) to ensure a "tech powered, human led" organization that balances automation with career development. This discipline informs every aspect of Grainger's talent strategy, from navigating the impact of AI to addressing talent shortages. We look into the necessity of viewing workforce planning as a mirror to financial planning, focusing on the strategic migration of roles and skills rather than simple headcount reduction. Key highlights include managing the surge of AI-generated job applications, the importance of foundational talent programs such as maintaining the campus recruiting "spigot," and transitioning toward a skills-based organization through internal upskilling and "build vs. buy" strategies. This episode is the CHROs' blueprint to become strategic visionaries who stay three moves ahead of market disruption. Discover how to master these critical "chess moves" before the talent gap becomes irreversible.   ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXlaws.com  

In this podcast, Greg Voisen sits down with four-time CHRO Dean E. Carter to dismantle the "command and control" ghosts of corporate past and reveal the blueprint for a workplace where people actually want to show up. Drawing from his transformative leadership at iconic brands like Patagonia, Airbnb, and even a "sinking" Sears, Carter explains why the secret to a thriving organization isn't found in a ping-pong table or a snack bar, but in the radical act of designing work with people rather than for them. Whether you are leading a team of ten or ten thousand, this conversation serves as a masterclass on how to bridge the growing trust gap between CEOs and employees by injecting wisdom, wonder, and wit back into the professional experience.

Annie Andrews, VP of People at QGenda, shares how building a great culture starts with candidate experience and how to build culture for remote teams. She also shares what it's been like to grow from a Recruiting Coordinator to a VP of People role.  Thank you to our sponsor, SecureVision, for making this show possible! Follow us:https://www.linkedin.com/company/82436841/SecureVision: #1 Rated Embedded Recruitment Firm on G2!https://www.g2.com/products/securevision/reviewsThanks for listening!

In this episode of Disruption/Interruption, KJ sits down with Joey Coleman, two-time Wall Street Journal bestselling author and expert in experience design and retention strategy. Joey reveals the shocking truth about employee turnover—costing businesses a trillion dollars annually—and shares his proven framework for transforming the first 100 days of any relationship. From his background as a criminal defense attorney and White House advisor to consulting with NASA, Volkswagen, and Zappos, Joey brings unique insights into why companies lose employees and customers, and more importantly, how to keep them. Four Key Takeaways The First Day Crisis (10:25) 4% of all new hires quit after their first day of work globally, and by day 45, that number jumps to 22%. By the one-year mark, 40% of employees have left—costing U.S. businesses approximately $1 trillion annually. The True Cost of Turnover (13:00) Replacing an employee costs between 100-300% of their annual salary just to get someone new into the seat—not including their actual salary and benefits. For a $50,000 employee, you're looking at $50,000-$150,000 in replacement costs alone. HR's Shift from Culture to Compliance (27:00) Over the past 50 years, HR departments have shifted focus from creating great workplace cultures to managing compliance, documentation, and litigation prevention—leaving no one responsible for making the workplace the best it can be. The Remarkable Organization Test (35:31) "The way you know you're running a remarkable organization is if you announce you're hiring and your existing employees immediately recommend amazing people they want to work with. In most organizations, internal referral candidates measure close to zero." Quote of the Show (28:12):"There is no one who wakes up in the morning, looks in the mirror and says, 'My primary job when I get to work today is to make sure that this is the best place that any of these people have ever worked.'" – Joey Coleman Join our Anti-PR newsletter where we’re keeping a watchful and clever eye on PR trends, PR fails, and interesting news in tech so you don't have to. You're welcome. Want PR that actually matters? Get 30 minutes of expert advice in a fast-paced, zero-nonsense session from Karla Jo Helms, a veteran Crisis PR and Anti-PR Strategist who knows how to tell your story in the best possible light and get the exposure you need to disrupt your industry. Click here to book your call: https://info.jotopr.com/free-anti-pr-eval Ways to connect with Joey Coleman: LinkedIn: https://www.linkedin.com/in/joeycoleman1/ How to get more Disruption/Interruption: Amazon Music - https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruption Apple Podcast - https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755 Spotify - https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlDSee omnystudio.com/listener for privacy information.

As the cost of living rises, employee financial wellness has become a growing concern for workers and a complex challenge for employers. Tyler Horn, Head of Planning at Origin and a Certified Financial Planner, joins host Monique Akanbi, SHRM-CP, to discuss how HR can approach financial wellness as an employee experience strategy while balancing organizational sustainability.  Subscribe to Honest HR to get the latest episodes, expert insights, and additional resources delivered straight to your inbox: https://shrm.co/voegyz   ---  Explore SHRM's all-new flagships. Content curated by experts. Created for you weekly. Each content journey features engaging podcasts, video, articles, and groundbreaking newsletters tailored to meet your unique needs in your organization and career. Learn More: https://shrm.co/coy63r 

Imagine an eighty-year-old grandmother discussing Russian literature with ChatGPT in her native tongue; it is a powerful reminder that AI is no longer a futuristic concept but a present reality that bridges generations. For CHROs, the challenge is not simply the technology itself, but rather shifting the human behaviour that interacts with these tools. In this episode, Joanne Rodgers, the CHRO of New York Life, shares the strategic roadmap used to scale AI adoption across 24,000 employees and agents by focusing on the mindset, skill set, and tool set. We explored the firm's Ignite AI initiative, which prioritised responsible AI and AI training, remarkably leading to the creation of over 10,000 self-made GPTs. We look into how they integrated mandatory AI goals into performance reviews while maintaining a strict human-in-the-loop governance model to protect the employee experience. Moreover, Joanne highlights the success of their career hub and talent marketplace, explaining how time-bound gigs have boosted internal mobility to 40%. This discussion is your fresh playbook in change management, demonstrating how to foster employee engagement and upskilling in a rapidly evolving landscape without sacrificing the essential human element. ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXlaws.com

Today, I'm joined by Jacob Morgan—a futurist, 5x bestselling author, and one of the world's leading authorities on leadership and the future of work. Jacob is also the host of the Great Leadership podcast and a highly sought-after keynote speaker.In this episode, Jacob shares his candid thoughts on how leadership is evolving in 2026, why accountability is the most overlooked skill in today's workplace, and what it really takes to create future-ready organizations. We explore the myth of consensus, the limits of empathy, and how strong communication builds trust even when teams disagree.Jacob also discusses how the pandemic reshaped leadership expectations, why perks can't replace purpose, and how great leaders communicate with clarity and conviction—especially when it's hard.Let's dive in.Additional Resources:► Follow Communispond on LinkedIn for more communication skills tips: https://www.linkedin.com/company/communispond► Connect with Scott D'Amico on LinkedIn: https://www.linkedin.com/in/scottdamico/► Connect with Jacob: https://www.linkedin.com/in/jacobmorgan8/► Learn more about Jacob's work: www.thefutureorganization.com► Order Jacob's book: https://thefutureorganization.com/books/► Subscribe to Communicast: https://communicast.simplecast.com/► Learn more about Communispond: https://www.communispond.com

In this episode of Mission Admissions, host Jeremy Tiers chats with Dr. Kevin McClure about the employee experience in Higher Ed - why it needs to be a higher priority for most colleges and universities, and how leaders can start to make transformational change.Guest Name: Kevin McClure, Professor & Department Chair, University of North Carolina WilmingtonGuest Social: https://www.linkedin.com/in/kevin-mcclure-424145223/Guest Bio: Dr. Kevin R. McClure is a Professor of Higher Education and Chair of the Department of Educational Leadership at the University of North Carolina Wilmington. Dr. McClure is a distinguished scholar of college leadership and organizational change. His best-selling book, The Caring University: Reimagining the Higher Education Workplace after the Great Resignation, was released with Johns Hopkins University Press in 2025. - - - -Connect With Our Host:Jeremy Tiershttps://www.linkedin.com/in/jeremytiers/https://twitter.com/CoachTiersAbout The Enrollify Podcast Network:Mission Admissions is a part of the Enrollify Podcast Network. If you like this podcast, chances are you'll like other Enrollify shows too!Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Scaling a massive workforce culture often fails because the big-picture strategy never reaches the people on the front line. What is the real secret to consistent growth future-ready leaders should know to scale culture within a massive organization of 130,000 employees? In this episode, I sat down with Chipotle COO Jason Kidd to explore how culture actually scales through systems, standards, and leadership discipline. Jason breaks down the discipline of "mastering the mundane," a strategy that ensures every department—from the CHRO to marketing and finance—is perfectly aligned to support the front line. We discussed how Chipotle achieves an incredible 80–90% internal promotion rate for General Managers by identifying "happy people" with a competitive drive and utilising "Avacado," more often called "Ava," their AI-driven recruitment assistant, to remove friction from the hiring process. For executive leaders, Jason provides a masterclass in granular succession planning, revealing how they forecast leadership needs up to four years in advance to sustain rapid growth. This episode highlights that while technology like AI serves as a powerful "assist," the human touch and leadership intuition remain the essential ingredients for scaling a high-performance culture.   ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXlaws.com  

Summary In this episode, Andy talks with Barry Wolfe, author of It's All In Your Head: Why Psychology Doesn't Help Your Workforce Deliver Value - And What Can. Barry is a seasoned HR executive and business leader who has built a reputation as one of the rare "HR guys who actually has a head for business." In this frank and eye-opening conversation, Barry challenges many of the tools and ideas we've come to rely on in leadership and management. Andy and Barry discuss why frameworks like Maslow's hierarchy may be doing more harm than good, how personality assessments can become limiting narratives, and why our obsession with "fit" often backfires. But this isn't just a critique. Barry offers an alternative in the form of Value-Centric Leadership, a model that reframes how we think about work, leadership, and results. You'll learn about tools like The Same Page and the 4C's of leadership that can help you lead with more clarity and purpose. If you're ready to challenge what you think you know about managing people (and want practical tools to lead more effectively), this episode is for you! Sound Bites "Most of the hiring tools we use today are only marginally better than chance." "We act like we're selecting with science, but we're often just rationalizing our preferences." "Maslow never created a pyramid. That was a marketing add-on, not a scientific insight." "Psychology gave us language, but somewhere along the way, it became the product." "What do I want to pay people to do?" becomes "What results do I want to buy from them?" "We pay people to do activities, but it's because we want to buy results." "Nobody buys verbs. People buy nouns." "Maslow had no interest in actually validating his model. He just threw it out there." "If you get married and someone asks, what are you looking for in a spouse? Would you really say the upper left box?" "The guy who created the DISC assessment was also the creator of Wonder Woman." "Given the choice between thinking hard and spending money, most business leaders would rather spend money." "Part of the problem with these tools is you're learning about science through something called marketing." "We've got strategic plans, core values, mission statements. What's missing is being on the same page." Chapters 00:00 Introduction 01:45 Start of Interview 02:00 Barry's Early Career Influences and Business Perspective 06:42 Why Leaders Rely So Heavily on Assessments 09:25 The "Yes, Buts" of Psychological Tools 15:20 What We Get Wrong About Maslow's Hierarchy 19:00 From Paying for Activities to Buying Results 23:30 Connecting Project Work to Real Value 24:00 Introducing The Same Page 28:47 The Most Overlooked Element of Leadership 33:47z Looking Ahead at AI, Automation, and the Future of Work 41:22 End of Interview 42:03 Andy Comments After the Interview 45:19 Outtakes Learn More You can learn more about Barry and his work at ArgosHR.com. For more learning on this topic, check out: Episode 473 with Jeffrey Hull & Margaret Moore. They have rigorously researched what it takes to lead, and I think you'll find their approach and findings to be a nice complement to today's episode. Episode 417 with Mary Crossan and Bill Furlong. They have deeply researched 11 dimensions of character, which has some nice alignment with the 4 C's that Barry talked about. Episode 47 with Henry Mintzberg. If you haven't been with us since the early days, it would be easy to have missed this episode with one of the foremost curmudgeons of management. I think you'll find his insights in episode 47 to be a helpful addition to what Barry talked about in this episode. Help Passing the PMP Exam If you or someone you know is thinking about getting PMP certified, we've put together a helpful guide called The 5 Best Resources to Help You Pass the PMP Exam on Your First Try. We've helped thousands of people earn their certification, and we'd love to help you, too. It's totally free, and it's a great way to get a head start. Just go to 5BestResources.PeopleAndProjectsPodcast.com to grab your copy. I'd love to help you get your PMP this year! Join Us for LEAD52 I know you want to be a more confident leader—that's why you listen to this podcast. LEAD52 is a global community of people like you who are committed to transforming their ability to lead and deliver. It's 52 weeks of leadership learning, delivered right to your inbox, taking less than 5 minutes a week. And it's all for free. Learn more and sign up at GetLEAD52.com. Thanks! Level Up Your AI Skills Join other listeners from around the world who are taking our AI Made Simple course to prepare for an AI-infused future. Just go to ai.PeopleAndProjectsPodcast.com. Thanks! Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Power Skills Topics: Leadership, People Management, Business Psychology, Strategic HR, Hiring, Performance Management, Personality Assessments, Organizational Culture, Project Value, Team Development, Employee Experience, Decision Making The following music was used for this episode: Music: Summer Morning Full Version by MusicLFiles License (CC BY 4.0): https://filmmusic.io/standard-license Music: Energetic Drive Indie Rock by WinnieTheMoog License (CC BY 4.0): https://filmmusic.io/standard-license

January 7, 2026: Nearly a decade ago, I wrote The Employee Experience Advantage to challenge organizations to move beyond perks, surveys, and surface-level engagement. Since then, employee experience has become a top priority—but in many cases, we've lost sight of what it actually means. In this episode, I share why post-pandemic workplace strategies focused on "giving everything to everyone" were unsustainable, how accountability and performance quietly disappeared, and why great employee experience isn't about making work easy—it's about enabling people to grow, contribute, and do meaningful work. I also explain why employee experience is a leadership responsibility, not an HR program, and introduce a futurist framework built from conversations with over 100 CHROs around the world to help organizations design workplaces that are human, challenging, and future-ready. If you're trying to cut through the noise and rethink what employee experience should look like for the next decade, this episode will help reset your perspective.

Send us a MessageIn this celebratory 100th episode of Culture Change RX, I reflect on the journey of the podcast since its inception in early 2024. The episode highlights key themes and subcategories discussed in previous episodes, focusing on improving the employee and patient experience in healthcare organizations. I emphasize the importance of organizational culture, employee engagement, leadership effectiveness, and communication in fostering a positive healthcare environment. Download (and  share!) this helpful index of prior podcast episodes.We're stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We'd love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.netHi! I'm Sue Tetzlaff. I'm a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I've worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I've learned is this: culture is not a soft thing. It's the hardest thing, and it determines everything.When you're ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won't find on the podcast.

When a longtime CEO steps down, it's not just a change in leadership—it's a shift in the organization's heartbeat. After 40 years of service, Williams faced exactly that moment: a legacy to honor, a culture to protect, and a future to build. But how do you preserve stability while ushering in transformation? In this episode, Debbie Pickle, Senior Vice President and Chief Human Resource Officer at Williams, talks about orchestrating a seamless CEO succession  after long tenures and the CHRO's pivotal role in managing the culture, priorities, and structure during these executive transitions. She walks through creating a CEO Resource Guide, using tools like Hogan Assessments, 360 feedback, and development plans to prepare candidates, and crafting a thoughtful 30–60–90-day plan for the incoming CEO. Debbie also shares how Williams redefined its core values and replaced its mission and vision with a purpose statement, all while aligning the board of directors through strong governance principles like "noses in, fingers out." CHROs will learn all tips into managing leadership transitions through feedback loop, the importance of continuous learning during change, and how to become a true strategic partner and CEO whisperer in the organization. You'll learn how to guide your company through its next defining leadership chapter and balance what's changing vs. what's staying the same.   ---------- Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXlaws.com

Happy New Year's everyone!New Year is the time of year when we build unrealistic expectations about what the huge celebration we should be part of, and what big changes we are going to make in the form of our resolutions. It is a lot to live up to, and can create a lot of pressure. All of which is why I don't like New Year's. To be honest, I feel like our run of holidays go steadily downhill starting with Labor Day and ending with New Year's Day in terms of the pressure that they create. We can get fixated on the types of experiences we should be having, and measuring what happens to often unrealistic expectations. The good news is that the only way to go is up! However your holidays went, I hope things are looking up for you.Experiencing a lot of pressure, going down, and going back up are all great themes for this week's guest on Experience by Design. I first learned of Henry Rausch when I found his book “Submerged: Life on a Fast Attack Submarine in the Last Days of the Cold War.” For long-time listeners, you will be familiar with my fascination with US naval history as well as the working environments of submarines. His book is a great first-person account of being deployed on a submarine, including the “ups and downs” associated with submarine life. “Submerged” is currently the #1 Best Seller on Amazon in the Biographies of the Military Navy, as well as a winner of other book awards, including First Place in Published Nonfiction at WriterCon 2025. Hank's second book is “How to Hotwire an Airplane: A Novel of Regret and Redemption,” and weaves together his father's experience being a medic in the Vietnam War along with his own experiences being a pilot. The book places this in the context of US border policy its impact on those who cross the border seeking a better life. Taken together, Hank's work explores personal transformation under stressful and sometimes dire circumstances. We discuss his experiences in the US Navy, and what he learned about leadership as a naval officer. He describes the months submerged while on patrol, along with the good times of being back in port. He talks about his subsequent work as an IT consultant working in satellite operation centers, and how lessons from his submarine tours informed his management style in civilian life. Finally we talk about the lessons that learning to fly has on life. As Hank describes, when you are teaching someone to fly, you have to let them fail up to the point that they might die. He emphasizes the need to enforce high standards, and how performance and recognition will predict how much satisfaction is felt in their work. He also teases the new book that he is working on, so we get a sneak preview of that as well. Henry Rausch: https://henryrausch.com/“Submerged: Life on a Fast Attack Submarine in the Last Days of the Cold War”: https://www.amazon.com/Submerged-Life-Fast-Attack-Submarine-ebook/dp/B0DN8CFV3S“How to Hotwire an Airplane: A Novel of Regret and Redemption”: https://www.amazon.com/How-Hotwire-Airplane-Henry-Rausch-ebook/dp/B0DHV4VVHX

In this episode of Transform Your Workplace, Brandon Laws welcomes back Jacob Morgan to explore ideas from his upcoming book, The Eight Laws of Employee Experience: How to Build a Future-Ready Organization, releasing in February 2026. Drawing from more than 100 interviews with CHROs, Jacob shares why many organizations have lost direction since the pandemic and how well-intended employee experience efforts have sometimes drifted into entitlement, reactivity, and trend-chasing. The conversation unpacks why leaders often operate in "defense mode," how AI is being misunderstood and misused at work, and why employee experience is not an HR initiative but a shared responsibility across the organization. Listeners will also hear practical frameworks for separating trends from truths, rethinking learning and development, understanding employees beyond survey data, and designing flexibility and culture in more intentional ways. This episode offers clear perspectives for leaders who want to stop reacting and start building the future of work they actually want. Key Timestamps 00:00 – Introduction and episode overview 02:00 – Why organizations have lost their way post-pandemic 05:30 – Employee experience, entitlement culture, and unintended consequences 08:00 – Why leaders are stuck playing defense instead of offense 11:00 – Trends vs truths and the risks of chasing competitors 13:00 – AI at work and the rise of "work slop" 15:00 – A framework to adapt, pause, or push back on trends 17:00 – Overview of The Eight Laws of Employee Experience 19:00 – Decoding the human signal and knowing employees beyond data 24:30 – Surveys vs real conversations and the importance of human connection 27:00 – Rethinking learning, skill-building, and application on the job 31:00 – The limits of AI and why managers still matter 34:00 – The growth framework for development, readiness, and decision-making 37:00 – Designing flexibility and the idea of a career "command center" 40:00 – Using technology to amplify humanity, not replace it 43:00 – Choosing the future you want to build as an organization 45:00 – Final reflections and where to learn more   A QUICK GLIMPSE INTO OUR PODCAST Podcast: Transform Your Workplace, sponsored by Xenium HR Host: Brandon Laws In Brandon's own words: "The Transform Your Workplace podcast is your go-to source for the latest workplace trends, big ideas, and time-tested methods straight from the mouths of industry experts and respected thought leaders." About Xenium HR Xenium HR is on a mission to transform workplaces by providing expert outsourced HR and payroll services for small and medium-sized businesses. With a people-first approach, Xenium helps organizations create thriving work environments where employees feel valued and supported. From navigating compliance to enhancing workplace culture, Xenium offers tailored solutions that empower growth and simplify HR. Whether managing employee relations, payroll processing, or implementing impactful training programs, Xenium is the trusted partner businesses rely on to elevate their workplace experience. Learn more: https://www.xeniumhr.com/ Connect with Brandon Laws LinkedIn: https://www.linkedin.com/in/lawsbrandon Instagram: https://www.instagram.com/lawsbrandon About: https://xeniumhr.com/about-xenium/meet-the-team/brandon-laws Connect with Xenium HR Website: https://www.xeniumhr.com/ LinkedIn: https://www.linkedin.com/company/xenium-hr Facebook: https://www.facebook.com/XeniumHR Twitter: https://twitter.com/XeniumHR Instagram: https://www.instagram.com/xeniumhr YouTube: https://www.youtube.com/user/XeniumHR

The world of work didn't just change, it fundamentally broke the old rules. Forget just 'adapting'—this episode is your essential guide to understanding the radical shifts currently squeezing CHROs and how to build a team that can truly withstand them. In this special episode, we revisit three of our most important conversations from the past year. Entrepreneur and author Mark Matson reframes the American Dream for the modern workplace, revealing how distorted mindsets—entitlement, resentment, and "juicy victimhood"—are limiting performance more than circumstances ever could, and what leaders can do to revive accountability and ownership. Endurance expert and best-selling author Alex Hutchinson shows how the science of athletic training applies directly to leadership today, from managing chronic stress to sustaining creativity and peak performance. And Stephen Schmidt, Chief Security Officer at Amazon, breaks down why the biggest AI threats aren't technical at all, but human—rooted in behavior, trust, and a lack of guardrails. Together, these segments surface a simple truth: the future belongs to leaders who can build personal responsibility, manage stress like an athlete, and create a culture strong enough to withstand the risks of an AI-powered world.   ________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Quick heads-up: my new book, The 8 Laws of Employee Experience, is a practical playbook for building an environment where people do their best work—preorder a copy here: 8EXlaws.com  

Happy holidays once again! This is being aired the day after Christmas, or on Boxing Day for those who are in places that do a thing called Boxing Day. I guess it has something to do with giving boxes, or having boxes, or maybe relatives boxing one another after spending time together over the holidays. Whatever it is, hope you have a happy one. The actual origins, according to Wikipedia, seems to be around the mid 1700s when “traditionally on this day tradespeople, employees, etc., would receive presents or gratuities (a ‘Christmas box') from their customers or employers.” So maybe one of the earlier manifestations of customer and employee experience. One of the things that I love about doing experience design is how relatively small things can make someone feel like a superhero. Little acts of experience design can make a big difference in people's days and even their lives. And isn't that what it is all about, including the holidays? Whatever you believe or don't believe regarding the holidays, being mindful of extending small acts of kindness or doing something that is relatively simple to make a huge impact. Which is a perfect thing to keep in mind for our show today. My guest on Experience by Design is Erika Sinner. Erika brings a lot of compassion and empathy to the world. In fact, she prefers the title of Chief Empathy Officer. Her book Pets are Family emphasizes the importance of pet bereavement policies in organizations. This is just one part of her efforts to bring more empathy to the workplace. She also is the CEO and Founder of Directorie, “a(n) agency that connects seasoned commercial, marketing, and market access experts” with organizations that are under-resourced and overworked. If that wasn't enough, she now is the Chief Empathy Officer of Tiny Super Heroes, which makes children who are facing unique medical challenges to feel like the superheroes that they are. As their website states, “We're setting out to transform hospital culture - one hospital at a time - because every child's clinical journey should be filled with strength, hope, and a little more fun.”As part of Tiny Super Heroes, children get their own superhero capes and get badges to mark the medical treatments they receive as well as other accomplishments. It is all at no cost, and made possible through the donations of individuals and organizations, and aims to reach all 226 children's hospitals in the country.We talk about Erika's personal journey and struggles that led her to her work as a founder Directorie and now CEO of Tiny Super Heroes. We also talk about the importance of play in the workplace as a way of creating a sense of safety and trust. Talking about culture as a leader isn't enough; leaders need to take the necessary steps to create a place where employees don't dread Sunday nights because they have to go to work on Monday. She discusses the importance of company culture and employee commitment in attracting top talent, especially for Gen Z and Gen Alpha who prioritize making a difference.Erika discusses the positive impact of the Tiny Super Heroes program on children with medical conditions, highlighting how it helps reduce anxiety and improve clinical outcomes by transforming medical experiences into fun missions. The program has online support groups for parents, which currently have around 60,000 members. Healthcare providers also benefit from the program by creating a more positive and playful environment in hospitals. In this way, it is really an experience design that impacts the healthcare ecosystem.So on this Boxing Day, you can listen to this episode and head over to the Tiny Super Heroes website to give a gift that can make all the difference.Erika Sinner: https://www.linkedin.com/in/erikasinner/Erika Sinner Website: https://www.erikasinner.org/“Pets are Family” Book: https://www.erikasinner.org/for-bookstoreDirectorie: https://www.directorie.com/Tiny Super Heroes: https://tinysuperheroes.com/

The pandemic forced organizations to rethink how they engage their people, with many old rules torn up almost overnight. Five years on, AI has arrived and changed the game again.  Leaders are now facing a new set of questions. How do you design experiences that attract and retain talent while driving the performance your business needs? And how do you prepare for a future that's increasingly impossible to predict? So, how do you build a truly future-ready strategy for employee experience? My guest this week is Jacob Morgan, author of the upcoming book The Eight Laws of Employee Experience. In our conversation, Jacob shares insights from over 100 CHRO interviews that he has conducted around employee experience and reveals the principles that separate thriving organizations from those struggling to keep up. In the interview, we discuss: What's changed about the employee experience in the last five years? Proactively planning for the future The eight laws of employee experience Empathetic excellence Using AI to amplify humanity Enablement and augmentation Personalization at scale Run culture like an operating system TA & the employee experience What are the biggest changes going to be in the next two years? Follow this podcast on Apple Podcasts. Follow this podcast on Spotify.

For many leaders, "transformation at scale" feels like an impossible task—especially when employees are overwhelmed, technology is accelerating, and expectations about the future of work keep shifting. But Norfolk Southern has done this successfully in one of the toughest environments imaginable: a 200-year-old freight railroad with a safety-sensitive, unionized workforce. And in this episode, you'll hear how. Annie Adams, CHRO and former Chief Transformation Officer, shows what operational excellence powered by AI really looks like in practice. You'll learn how she led a headquarters relocation to Atlanta, built a future-ready corporate headquarters around employee experience, and used guiding principles like clear communication, leader toolkits, and discretionary effort to manage transformation fatigue. Annie dives into how Norfolk Southern "puts the AI in railroad" through innovations like digital train inspection portals, machine vision, on-edge computing, and 75+ algorithms that turn "finders into fixers." She also breaks down how their data science team uses predictive maintenance to model track wear, how giving frontline employees mobile tools has improved the way work gets done, and how Copilot is helping leaders make sense of 26,000+ employee survey comments. She shares cultural anchors like their SPIRIT values and the iconic Lake Pontchartrain recovery story that reveals the company's deep commitment to innovation and purpose. ________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/ Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXLaws.com

AI is failing most companies, trapping employees in digital exhaustion. The real problem isn't the technology, but the organization itself. Forget fixing your models—the path to true transformation is redesigning your workflows, structure, and human collaboration to finally work with AI. In this episode, Rebecca Hinds, Head of the Work AI Institute at Glean, unpacks insights from the Work Transformation 100 study, revealing what 100+ leaders, technologists, and researchers are doing differently to make AI actually work. You'll learn how AI needs to be embedded in the flow of work, why organizational structure eats AI for breakfast, how centralization and decentralization must coexist, and how leaders can avoid automating the soul of work by preserving ownership, creativity, and accountability. Rebecca breaks down the emerging collaboration between HR and IT, the rise of agentic workflows, the role of telemetry data in measuring AI adoption, and why flattening org charts for the sake of AI often backfires. She also shares real examples of bottom-up and top-down AI change, the impact of digital exhaustion, and the critical importance of redesigning processes and incentives before redesigning technology. This episode is every CHRO's playbook to lead AI transformation with human insight, organizational clarity, and people-first strategy, not hype.   ________________ This Episode is sponsored by Glean: The AI Transformation 100 is here — Glean's Work AI Institute reveals what's really working with AI at work The AI Transformation 100, authored by Dr. Rebecca Hinds, Head of the Work AI Institute at Glean and Stanford's Bob Sutton surfaces 100 hard-won lessons from leaders actually deploying AI at scale. It's not about what AI could do — it's about what works, what fails, and what companies have to get right to make AI real. One takeaway: AI doesn't fix broken systems. It amplifies them. ________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/   Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXLaws.com

The right rituals—and the right conversations—can transform how your team collaborates.Strong collaboration starts with thoughtful practices and clear communication. As Molly Sands, Head of the Teamwork Lab at Atlassian, emphasizes, the teams that thrive are the ones that regularly pause to align on what matters and how they're progressing. “You want to know if you're making progress,” she notes, “and you want ways to redirect early—before you're scrambling at the end.”Through her research with teams across Atlassian and around the world, Sands has seen how small, consistent habits—monthly goal reviews, transparent updates, shared spaces for spontaneous interaction—build alignment, psychological safety, and momentum. And in hybrid and distributed environments, she highlights how “bursty” collaboration patterns and intentional meeting design help teams move faster without burning out.In this Quick Thinks episode of Think Fast, Talk Smart, Sands and host Matt Abrahams break down the rituals that make teamwork work, from OKR check-ins to collaboration hours to the rotating Chief Vibes Officer. No matter where your team sits, Sands shows how intentional communication unlocks connection, speed, and more satisfying ways of working together.Episode Reference Links:Molly SandsEp.241 Team Spirit: How to Make Group Work WorkConnect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:43) - Measuring Collaboration the Right Way (05:35) - Training Leaders & Goal Rituals (07:49) - Creating Space for Spontaneous Work (11:20) - Making In-Person Time Count (11:44) - Three High-Impact Team Gatherings (14:00) - Supporting Diverse Communication Styles (16:08) - Conclusion  ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost. Go to Quince.com/ThinkFast for free shipping on your order and 365-day returns. Join our Think Fast Talk Smart Learning Community and become the communicator you want to be.

The secret to effective teamwork and collaboration.To collaborate, we have to communicate. As Molly Sands knows, “The more that we can get on the same page, the more effective we are.”Sands is a behavioral scientist and the head of the Teamwork Lab at Atlassian, where she researches how teams can collaborate more effectively and efficiently, especially in distributed and hybrid work environments. As she's seen in her research and within her own team, “People can accomplish a lot more together when they work well together.” The key to unlocking that potential lies in communication that aligns people not just in their activity, but in their deeper goals and vision. “The best work happens when you start by asking why,” she says, “getting people to really understand: why is this a problem, why do we wanna solve it, and how are we uniquely positioned to do that? The more that we can map this out together, the more effective our teams tend to be.”In this episode of Think Fast, Talk Smart, Sands and host Matt Abrahams discuss strategies for effective collaboration, from “page-led” meetings and asynchronous video messages to using AI as a collaborator. Whether your team is working face-to-face or across time zones, Sands' insights show how better communication is the key to better collaboration.Episode Reference Links:Molly SandsEp.241 Team Spirit: How to Make Group Work WorkConnect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:32) - How the Teamwork Lab Works (04:03) - Top Challenges for Teams (04:37) - Clarifying Goals & Alignment (07:19) - AI as a Collaborative Partner (09:25) - Atlassian's AI Onboarding Buddy (12:49) - Rethinking Meetings (15:58) - Three Types of Work Time (17:17) - Replacing Meetings with Asynchronous Video (20:02) - The Final Three Questions (24:11) - Conclusion  ********This episode is sponsored by Grammarly. Let Grammarly take the busywork off your plate so you can focus on high-impact work. Download Grammarly for free today Join our Think Fast Talk Smart Learning Community and become the communicator you want to be.

Automation and AI are rewriting the rules of work, leaving CHROs grappling with a challenge to preserve humanity that fuels innovation. When technology starts moving faster than people, the real test of leadership begins. In this episode, CHRO Katie Watson shares how she's leading an AI revolution without losing the heart of business at Western Digital, a 55-year-old tech company powering the world's data. We explore how Western Digital is modernizing every corner of its workforce—from fully automated "lights-out" factories in Thailand to AI-assisted engineering and HR systems—while protecting what makes work meaningful. Katie shares how upskilling programs have helped thousands of employees transition into higher-value roles, why "AI champions" are key to driving adoption, and how human connection must remain at the center of digital change. She also discusses how HR and business leaders can govern AI responsibly, build comfort with experimentation, and help employees see technology as a collaborator rather than a threat. The tension between innovation and humanity begins as the AI takeover lingers, but the future of work isn't about choosing between people or technology, but learning how they can grow stronger together. ________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/   Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXLaws.com

While technology is transforming work, the real competitive advantage lies in human curiosity, creativity, and connection—because AI can optimize efficiency, but only people can create joy. In this episode, Deborah Borg, Chief People and Culture Officer at International Flavors & Fragrances (IFF), joins us to explore how one of the world's most innovative companies is reimagining talent strategy through the fusion of AI, analytics, and human creativity. Deborah shares how IFF—home to the scents, flavors, and enzymes found in everyday products—builds its people strategy around both science and soul. She walks through the entire talent lifecycle, from AI-assisted recruiting and predictive analytics in engagement to apprenticeship-based mentoring for niche roles like perfumers and scientists. The conversation unpacks how IFF balances technology with human judgment, ensuring cultural fit and creativity remain central as AI accelerates hiring and decision-making. Deborah also reveals how IFF's cross-functional AI Council governs innovation responsibly, enabling experimentation without losing the human touch. ------------ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email: ⁠⁠https://greatleadership.substack.com/   Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXLaws.com

November 26, 2025: Today's episode breaks down six major stories shaping the future of work: Clifford Chance cuts 10% of business services roles, HP slashes up to 6,000 jobs as it embeds AI, a new survey shows worker anxiety at record highs, McKinsey says humans and AI agents will work side-by-side, new UK data warns 3 million low-skilled jobs could vanish by 2035, and a Las Vegas report predicts up to 95% of hospitality jobs may be automated. I unpack what these signals mean for leaders navigating AI disruption, workforce redesign, and the changing psychology of work.   ---------- Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXlaws.com

November 25, 2025: Fast Company reports that on-site workers are experiencing significantly worse "Sunday Scaries" than remote employees. The Wall Street Journal highlights how the U.S. economy is becoming increasingly dependent on corporate AI spending. Fortune features Slack's cofounder warning that employees are drowning in "fake work" that looks productive but delivers little value. Amazon's latest layoffs are tied directly to automation and robotics. The WSJ outlines the next wave of office design focused on biophilic spaces, flexible collaboration zones, and personalized climate control. And Moderna has merged its technology and HR departments, creating a unified workforce systems model that signals a major structural shift in how organizations will operate in the AI era.   ---------- Future-ready organizations are built, not hoped for. My latest book, -The 8 Laws of Employee Experience shows how. Preorder here: 8EXlaws.com