Podcasts about customers

 PREVIEW FOR LATER Jim McTague explores a flourishing French pastry business in Pennsylvania where customers seek affordable instant gratification through high-quality, rich treats priced under ten dollars that consistently sell out for the owners daily. (2)1877 BUCKS COUNTY PA

The other day I found the perfect desk on Facebook Marketplace. Great photos. Fair price. Only ten minutes away from my house. But I didn't buy it. Why? Because one simple piece of information was missing — the dimensions. Without that one detail, I couldn't tell if it would fit our space… so I moved on. And it made me realize something. Farm customers do this all the time. They want to buy… but a small unanswered question stops them from moving forward. If customers are interested in your farm but not actually buying, the problem might not be your product -- it might be the questions your marketing isn't answering. In this episode, I'm unpacking the concept of customer objections and why understanding them is one of the most powerful marketing skills you can develop as a farmer. You'll learn: Why FAQs and customer objections are basically the same thing The most common questions farm customers ask before they buy Where in your marketing you should be answering these questions How unanswered objections quietly kill sales When you start intentionally addressing the questions your customers already have, something powerful happens… Your marketing becomes clearer. Your customers feel more confident. And sales become easier. Thank You to Our Podcast Sponsors: Local Line: Local Line is my farm's preferred e-commerce platform for farmers. Are you looking for a new solution for your farm? I can't recommend it enough. Easy-to-use inventory management, great customer service, continuous improvement, and a culture dedicated to equipping farmers with marketing expertise. Local Line is offering a free premium feature for free for one year on top of your paid subscription. Claim your discount by signing up for a Local Line account today and using the coupon code: MDF2026. Head to my special affiliate link to get started: www.mydigitalfarmer.com/localline Citizen Salmon Alaska Citizen Salmon Alaska is my go-to seafood partner for CSA farms. This is my fifth season working with them, and I keep coming back for a simple reason: it works. They offer wild sockeye salmon, halibut, black cod, shrimp, and smoked seafood — all sourced directly from independent fishermen out of Homer, Alaska. What makes this partnership such a win for farms is the model: I promote Citizen Salmon to my customers, they order directly from Citizen Salmon's website using a farm-specific code, Citizen Salmon ships frozen fish straight to them, and I earn a commission — without handling inventory, packing, or delivery. It's an aligned, ethical way to expand your product suite and serve your customers well. If you're curious about adding seafood to your CSA without adding work, learn more and reach out to Aaron at citizensalmonalaska.com. Farm Marketing School: Want a plug-and-play marketing system for your farm? Join Farm Marketing School, my monthly membership where I teach farmers how to build simple, repeatable marketing systems that actually drive sales. Inside, you'll get: ✅ Step-by-step marketing projects (emails, website design, lead magnets, promotions & more) ✅ Templates & swipe files to save you hours of work ✅ Live coaching calls every month for strategy & support Inside, you'll get access to bite-sized marketing projects like:

AI is no longer just automation or chatbots. It's becoming a real employee for service businesses. In this episode of Service Business Mastery, recorded live at AHR Expo 2026, Tersh Blissett sits down with Dennis Steele, co-founder of Podium, to talk about the rise of AI agents and how they're transforming HVAC and plumbing companies. From answering calls and booking jobs to handling angry customers and following up on estimates, AI agents are beginning to perform real work that previously required multiple team members. Dennis shares how Podium started by helping contractors get more Google reviews, how the platform evolved into a full communication system for trades, and why the new generation of AI agents can now handle complex tasks across phone calls, text messages, scheduling, and CRM data. They also discuss real-world examples of AI agents turning angry drivers into paying customers, managing after-hours calls, and helping companies scale without burning out their staff. If you're wondering whether AI will replace people or simply help service businesses run smarter and more efficiently, this episode breaks down what's actually happening right now. What You Will Learn in This Episode • What AI agents actually are and how they differ from chatbots • Why AI agents can now perform real human-level tasks • How AI employees can answer calls, texts, and book appointments • How AI agents help service businesses avoid missed calls and lost leads • A real story of an angry driver becoming a booked service call • How AI helps companies scale customer support without hiring more CSRs • Why consumer expectations are shifting because of AI • How AI agents can analyze business data to generate new jobs • How outbound AI will help fill service calendars automatically • Why AI employees need onboarding just like human employees • How companies can customize AI behavior with playbooks • What service business owners should know about AI security and voice cloning Timestamps 00:00 Introduction from AHR Expo 01:43 The origin story of Podium 03:00 What AI agents actually are 04:02 The shift from AI assistance to AI employees 06:05 How AI is changing customer expectations 07:13 Why human interaction still matters 08:15 Customers building relationships with AI agents 09:17 The angry driver story that turned into a booked job 10:16 How AI handles unlimited calls and scaling 11:28 Why after-hours calls are the biggest opportunity 12:11 AI outbound calling and membership follow-ups 13:17 Using data to generate new service opportunities 15:12 Customizing AI conversations with playbooks 18:37 When AI goes off script (opera singing story) 20:05 The origin of Podium's review platform 22:21 Building the communication platform for trades 24:10 The future of AI for service businesses 25:54 Onboarding and training your AI employee 28:47 Building strong company culture at scale 31:46 How to learn more about Podium 32:29 AI safety and voice cloning concerns Follow the Host and Guest Tersh Blissett: https://www.linkedin.com/in/tershblissett/ Josh Crouch: https://www.linkedin.com/in/josh-crouch/ Dennis Steele: https://www.linkedin.com/in/steeledennis/ Podium: https://www.podium.com/ Connect with Us • LinkedIn - https://www.linkedin.com/company/service-business-mastery • TikTok - https://www.tiktok.com/@servicebusinessmastery • Facebook Group - https://www.facebook.com/groups/servicebusinessmasterypodcast • Instagram - https://www.instagram.com/servicebusinessmasterypodcast

The Impact of AI Voice Technology on Customer Engagement  Shep interviews Alex Levin, CEO and co-founder of Regal. He talks about how AI-driven voice technology is transforming customer experience by making brand interactions more personal, efficient, and human-like.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How is AI revolutionizing voice-based customer interactions in modern contact centers?  What are the advantages of using voice over text for customer engagement?  How can AI-powered agents improve customer satisfaction and retention rates?  What role does personalization play in building a strong customer experience?  How are businesses leveraging new technology to proactively reach out to customers?  Top Takeaways:    AI-powered voice technology is creating customer experiences so lifelike that they're almost indistinguishable from human agents. This is not created to deceive customers but to provide great experiences, and with the transparency that should come with interacting with AI.  Despite all the advancements in texting, chatbots, and automation, the majority of customers still prefer to interact by voice, especially when they have complex or urgent issues. Since humans often think and speak faster than they type, voice interactions allow customers to have richer, more nuanced interactions with the brands they do business with.  AI-powered agents can remember every detail of a customer's history and use that to solve real-time problems. They can predict needs and personalize conversations at scale. This level of personalization is reminiscent of the “good old days” when support and sales agents knew their customers personally, but at a scale that wasn't possible before.  Building trust with AI often happens within the first ten seconds. Transparency about when customers are interacting with AI is important. The most successful AI experiences are those that match or exceed human-level service, especially in building trust and rapport.  The cost for businesses using AI for customer support has drastically decreased. This opens new opportunities for businesses to reach customers they were unable to serve before. More than just a cost-cutting tool, AI is a tool for growth.  Current AI agents can independently handle about 97% of customer interactions across complex industries such as banking, insurance, and healthcare. Customers are already responding to positive AI experiences by becoming more loyal and trusting of those brands.   Plus, Shep and Alex discuss how brands that are early adopters of advanced AI voice agents will set a new benchmark for customer expectations. Tune in!  Quote:   "The easiest way to engage with a brand when you're in the moment of need is voice. You talk faster than you type. When you have an issue, like your credit card being used incorrectly or a missed delivery, you want to talk on the phone, not type it out.”  About:    Alex Levin is the CEO and co-founder of Regal, a company that helps enterprise brands reconnect with customers through AI-driven voice and text experiences. His approach centers on building trust and improving outreach, enabling brands to drive revenue through more timely, personal engagement.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Join us in this engaging episode where we blend automotive banter with real-world business insights. Marshall and Nick discuss everything from car modifications, pricing strategies, to building sustainable relationships with clients — all through the lens of their automotive experiences.In this episode:The importance of honesty and transparency in customer relationshipsCommon mistakes in pricing and packaging servicesThe significance of efficiency and volume in low-cost detailing operationsHow to assess and maintain vehicle paint and headlight restoration standardsThe value of experience and knowledge in packaging, tools, and materialsLessons learned from business stories involving suspension installs, car detailing packages, and handling customer expectationsPractical tips on headlight restoration, headlight materials, and proper cleaning techniques for convertiblesThe role of humility and laughter in overcoming mistakes and building resilient businessesTimestamps:00:00 - The humorous dynamics of car decisions and friendly banter02:02 - The origins of the "Car Squat" and innovative vehicle modifications03:24 - The consequences of improper suspension install and visual mistakes05:01 - Building trust through honest communication and long-term relationships07:18 - The importance of transparency when mistakes happen in service08:10 - Handling customer expectations and the value of owning up to errors10:22 - Understanding and avoiding the "Oklahoma Rake" with suspension modifications12:46 - The significance of thorough walkarounds and customer communication in avoiding confusion14:24 - Navigating high-ticket jobs, risks, and the importance of realistic timeframes16:47 - Managing customer expectations around stains and scratches in detailing packages18:28 - How effective communication prevents misunderstandings in service delivery20:42 - The reality of detailing packages and setting proper customer expectations22:18 - The importance of volume, efficiency, and understanding costs for profitability25:26 - Building pricing structures based on real data and costs28:48 - Customer psychology around package choices and perceived value30:55 - The business of wholesale auto detailing and volume operations33:48 - The essentials of efficiency and time management in a busy shop environment36:34 - How large-scale operations profit through volume and organization39:07 - The importance of experience, expertise, and knowing your capabilities44:41 - Packaging, materials, and the consideration of glass vs. plastic bottles for coatings48:10 - Addressing material durability, cost, and practicality in product packaging53:28 - Real-world stories of mistakes, mishaps, and the value of humor in business58:05 - The art and science of paint correction and what low right (cutting versus polishing) entails61:51 - Techniques for headlight restoration and avoiding common pitfalls63:35 - Proper cleaning methods for convertibles and sensitive components65:07 - The debate between glass and plastic for visual plastics and headlight materials67:32 - Final thoughts and resources for further learning, including product recommendations and professional connections

This encore presentation revisits our conversation with Natasha Miller Williams, a speaker and writer who brings data and insight together to advance the conversation about inclusion in the workplace. Together we explore a powerful idea: one person can challenge an established system.We talk about why systems inside organizations often continue long after they stop serving people well, and how leaders at every level can begin shifting them. Natasha introduces the S.E.E.R. approach: See, Expect, Express, Repeat. It offers a practical way to recognize unfair or unbalanced systems, speak up with clarity, and stay committed to change even when resistance appears.We also discuss the responsibility leaders have to create environments where people feel safe sharing perspectives that may be unpopular or overlooked. When leaders listen with empathy and act on what they hear, they strengthen trust and open the door for better decisions.This conversation reminds us that meaningful change often begins with one voice choosing to speak.Key HighlightsOne Voice Can Start Change – We explore how any leader, regardless of title, can challenge systems by speaking up and sharing a perspective that may not yet be represented in the room.Awareness Comes First – We learn why noticing whose voices are heard and whose are missing is the first step toward creating more balanced and inclusive systems.Clarity Drives Better Outcomes – We discuss the importance of knowing the outcome we expect when challenging a system so conversations stay focused on meaningful change.Communication Shapes Influence – We look at how understanding what others value helps us express ideas in ways that increase the chances they will be heard and acted on.Persistence Creates Momentum – We reflect on why challenging systems requires patience, support from others, and the courage to keep going when change takes time.About the Guest:Natasha Miller Williams is a speaker and a writer who brings data and insights together to advance the conversation on inclusion in the workplace. Her career has spanned many aspects of business, but what matters most to Natasha is finding ways to improve how we all relate to each other and the opportunities we can create for everyone.Natasha shares her perspective and research on belonging, self-expression, and organizational resilience at keynotes, panels and workshops. She's been a guest speaker for The Conference Board, Society for Human Resource Management, DiversityInc, DiversityMBA, Human Capital Institute, and many talent, inclusion and performance conferences.She is recognized as one of Crain's Notable DE&I Executives, DiversityMBA Magazine's Top 100 Executive Leaders and Top 100 Women of Influence. Natasha has been featured in several career and lifestyle magazines including Black Enterprise and SharpHeels. She sits on the editorial board for Training Industry Magazine and on the board of directors for the Village of Oak Lawn's Chamber of Commerce.About the Host:Amy L. Riley is an internationally renowned speaker, author and consultant. She has over 2 decades of experience developing leaders at all levels. Her clients include Cisco Systems, Deloitte and Barclays.As a trusted leadership coach and consultant, Amy has worked with hundreds of leaders one-on-one, and thousands more as part of a group, to fully step into their leadership, create amazing teams and achieve extraordinary results.Amy's most popular keynote speeches are:The Courage of a Leader: The Power of a Leadership LegacyThe Courage of a Leader: Create a Competitive Advantage with Sustainable, Results-Producing Cross-System CollaborationThe Courage of a Leader: Accelerate Trust with Your Team, Customers and CommunityThe Courage of a Leader: How to Build a Happy and Successful Hybrid TeamHer new book is a #1 international best-seller and is entitled, The Courage of a Leader: How to Inspire, Engage and Get Extraordinary Results.www.courageofaleader.comhttps://www.linkedin.com/in/amyshoopriley/Link mentioned in the podcastThe Inspire Your Team assessment (the courage assessment): https://courageofaleader.com/inspireyourteam/ Thanks for listening!Thanks so much for listening to The Courage of a Leader podcast! If you got inspired and/or got valuable leadership techniques you can use from this episode and think that others could benefit from listening, please share using the social media buttons on this page.Do you have questions or feedback about this episode? Leave a comment in the section below!Subscribe to the podcastIf you would like to get automatic updates of new The Courage of a Leader podcast episodes, you can subscribe to the podcast on Apple Podcasts. You can also subscribe in your favorite podcast app.Leave us an Apple Podcasts reviewRatings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which helps us ignite The Courage of a Leader in more leaders! Please take a minute and leave an honest review on Apple Podcasts.Mentioned in this episode:The Inspire Your Team to Greatness Assessment (The Courage Assessment)https://courageofaleader.com/inspireyourteam/

Superpowers for Good should not be considered investment advice. Seek counsel before making investment decisions. When you purchase an item, launch a campaign or create an investment account after clicking a link here, we may earn a fee. Engage to support our work.Watch the show on television by downloading the e360tv channel app to your Roku, LG or AmazonFireTV. You can also see it on YouTube.Devin: What is your superpower?Jane: If something goes poorly, I'm like, okay, how can we fix this?Rob: I don't really accept constraints... I want to always find a way around the issue.Imagine a drive-thru where you can order your favorite coffee with a single app click, arrive at the pickup spot, and leave in seconds—no line, no waiting, no tipping. This seamless experience is the vision of Jane Lo and Rob Whitten, co-founders of p!ng, a fully automated drive-thru system designed to solve the inefficiencies of traditional drive-thrus.The idea was born out of frustration. Rob, a robotics expert and father of three, described how bad drive-thru experiences with his daughters inspired the project. “My three daughters made me go through a bunch of drive-throughs. It was a terrible experience, and Jane told me to stop complaining one day and just fix it,” he shared. Jane, a marketing and customer experience expert, immediately saw the potential. Together, they combined their skills to create what Rob calls “the nerd's revenge for bad drive-throughs.”The technology behind p!ng is as impressive as its simplicity. Customers use an app to place their orders, which are prepared only when they approach the pickup location. Sensors and geofencing track vehicles, ensuring orders are ready precisely when needed. Rob explained, “We wanted you to leave p!ng feeling victorious and like you're living in the future. It's nice and simple on the surface, but underneath, there's a bunch of really cool tech happening.”Jane and Rob's innovative system is already making waves among consumers, who appreciate the speed and ease of the experience. “Our customers were like, ‘This is amazing. Why doesn't this already exist?'” Jane said. Yet, traditional venture capitalists often didn't understand the scope of the problem. “If you're someone wealthier, you probably have an assistant or a fancy espresso machine. You're not likely to be in that drive-thru lane,” she explained.To fund their vision of revolutionizing drive-thru convenience, the pair turned to regulated investment crowdfunding on Wefunder, where everyday people can invest in their mission. “It's awesome because good customers make great investors and vice versa,” Rob noted.By combining cutting-edge robotics with a deep understanding of customer needs, Jane and Rob aren't just solving a problem—they're creating an entirely new experience. p!ng shows how innovation and impact can work hand in hand to redefine convenience.tl;dr:Jane Lo and Rob Whitten founded p!ng to create a frictionless, fully automated drive-thru experience.They combined expertise in robotics and customer experience to revolutionize how people get coffee.Traditional VCs didn't see the problem, so they turned to crowdfunding to fund their vision.Jane's adaptability and Rob's determination to overcome constraints drive their ability to innovate.p!ng's technology simplifies the customer experience while showcasing the potential of robotics.How to Develop Adaptability and Problem Solving As a SuperpowerJane and Rob's superpowers center on adaptability and a refusal to accept limits. Jane describes herself as an “adapter,” someone who embraces change and thrives in uncertain situations. “If something goes poorly, I'm like, okay, how can we fix this?” she explained. Rob, on the other hand, described his ability to challenge constraints: “I don't really accept constraints... I want to always find a way around the issue.” Together, these superpowers enable them to tackle challenges head-on and innovate in ways others might overlook.When Jane was recovering from hip replacement surgery, she adapted by learning to solder at home so she could contribute to p!ng's pilot project. “We made like a hundred of them or something,” she said, referring to the wiring components she assembled. Meanwhile, Rob shared his story of running a two-football-field-long hose to solve a water shortage during a robotics test at Amazon, demonstrating his determination to overcome obstacles quickly and creatively.Tips for Developing the Superpower:Push your boundaries by tackling things you fear or find uncomfortable.Embrace change as an opportunity for growth rather than something to avoid.Interrogate constraints instead of accepting them—ask “how can I solve this?” rather than “can I?”Use AI tools creatively to brainstorm and find out-of-the-box solutions.Focus on the next step instead of dwelling on failures or setbacks.By following Jane and Rob's example and advice, you can make adaptability and problem solving a skill. With practice and effort, you could make it a superpower that enables you to do more good in the world.Remember, however, that research into success suggests that building on your own superpowers is more important than creating new ones or overcoming weaknesses. You do you!Invest in Ending Organ Shortages!Guest ProfileJane Lo (she/her):Co-founder, p!ngAbout p!ng: p!ng is the fastest autonomous coffee drive-thru in the galaxy — a compact, robotics and AI-powered pod that serves premium specialty drinks in under a minute with virtually no wait and a radically better customer experience. Designed by veterans of Amazon Robotics, iRobot, and SharkNinja, p!ng delivers the speed, consistency, and convenience today's on-the-go consumers crave, whether that's during the chaotic morning rush or afternoon beverage side quest.Website: pingthru.comCompany Facebook Page: facebook.com/pingthrucoffeeCompany Instagram Handle: @pingthrucoffee Other URL: wefunder.com/pingBiographical Information: I grew up in the Bay Area and after graduating from UC Berkeley, began my career in healthcare consulting and biotech. These experiences made one thing clear: I wanted to work as close to the end consumer as possible. I returned to school to earn my MBA from The University of Chicago Booth School of Business, then moved into product marketing, brand marketing, and media production for consumer brands including Samsonite and SharkNinja. I met Rob, my co-founder, at SharkNinja, working on the same kitchen appliances development team. I found my true passion in Customer Experience analytics at Forrester Research, heading up a team of analysts and working as an advisor to Fortune 500 executives. I used data to show companies how well they are delivering for customers (or not), and what they could do to improve. Over time, I realized that even with good intentions and well-resourced teams, many companies struggle to create real change. Today, I use my love of working with and understanding customers to build joy-inducing experiences that make everyday life better.LinkedIn: linkedin.com/in/jane-lo-pingRob Whitten (he/him)Co-founder, p!ngBiographical Information: Rob Whitten is the co‑founder of p!ng, the wicked fast robotic coffee drive‑thru. Raised in Loudon, NH, he attended West Point and served as an Army infantry officer before settling in Billerica, MA in 2004.With a degree in Systems Engineering and a Master's in Program Management, Rob has spent his career solving complex problems across defense, consumer electronics, and e‑commerce. He has led high‑performing teams at BAE Systems, iRobot, SharkNinja, and Amazon Robotics, working on projects including autonomous manipulation, robotics sortation, and grocery automation.In 2023, frustrated by long drive‑thru experiences with his daughters, he co‑founded p!ng to reinvent the model through automation.Outside of work, Rob enjoys riding his Harley with Jane, competing in triathlons, skiing, hiking, traveling, cooking, and crafting epic Star Wars lawn decorations.LinkedIn: linkedin.com/in/rob-whitten-pingthruInvest in Career Success!Support Our SponsorsOur generous sponsors make our work possible, serving impact investors, social entrepreneurs, community builders and diverse founders. Today's advertisers include rHealth, Frontier Bio, and Rise Up at Work. Learn more about advertising with us here.Max-Impact Members(We're grateful for every one of these community champions who make this work possible.)Brian Christie, Brainsy | Cameron Neil, Lend For Good | Carol Fineagan, Independent Consultant | Hiten Sonpal, RISE Robotics | John Berlet, CORE Tax Deeds, LLC. | Justin Starbird, The Aebli Group | Lory Moore, Lory Moore Law | Marcia Brinton, High Desert Gear | Mark Grimes, Networked Enterprise Development | Matthew Mead, Hempitecture | Michael Pratt, Qnetic | Mike Green, Envirosult | Nick Degnan, Unlimit Ventures | Dr. Nicole Paulk, Siren Biotechnology | Paul Lovejoy, Stakeholder Enterprise | Pearl Wright, Global Changemaker | Scott Thorpe, Philanthropist | Sharon Samjitsingh, Health Care Originals | Add Your Name HereUpcoming SuperCrowd Event CalendarIf a location is not noted, the events below are virtual.Superpowers for Good Live Pitch – Private Investor Session: Immediately following the March 17, 2026, live broadcast at 8 PM ET / 5 PM PT, investors are invited to join an exclusive private Zoom session to engage directly with the presenting founders—BRG Therapeutics (Dale Walker), GigaWatt (Deep Patel), My Diabetes Health (Dr. Prem Sahasranam), and rHEALTH (Eugene Chan). In this dedicated off-air environment, participants can ask deeper questions about strategy, traction, deal terms, and impact while exploring their active Regulation Crowdfunding campaigns in real time. Watch the live pitches on Roku, Amazon Fire TV, LG Smart TVs via e360tv, LinkedIn, YouTube, or Facebook—then continue the conversation in the private investor session where capital and clarity come together. Register free to get access to both events.SuperCrowd Impact Member Networking Session: Impact (and, of course, Max-Impact) Members of the SuperCrowd are invited to a private networking session on March 17th at 1:30 PM ET/10:30 AM PT. Mark your calendar. We'll send private emails to Impact Members with registration details. Upgrade to Impact Membership today!SuperCrowdHour March: This month, Devin Thorpe will explore how investors can align profit with purpose in a powerful session titled “Why You Should Make Money with Impact Crowdfunding.” As CEO and Founder of The Super Crowd, Inc., Devin will share practical insights on generating financial returns while driving measurable social and environmental impact through regulated investment crowdfunding. Register free to get all the details. March 18th at Noon ET/9:00 PT.SuperCrowd26 featuring PurposeBuilt100™: This August 25–27, founders, investors, and ecosystem leaders will gather for a three-day, broadcast-quality global experience focused on disciplined capital formation, regulated investment crowdfunding, and purpose-driven growth. We're bringing together leading voices in impact investing, compliance, digital marketing, and circular economy innovation to deliver practical frameworks, real-world case studies, and actionable strategies. The event culminates in the PurposeBuilt100™ Showcase, recognizing 100 of the fastest-growing purpose-driven companies in the U.S. Register now to secure your seat and get all the details. August 25–27, streaming worldwide.Share the application for the PurposeBuilt100™: Purpose-driven founders deserve recognition. The PurposeBuilt100™ application window is now open—celebrating the fastest-growing companies building profit with purpose. If you know a founder creating real impact and real growth, please share this opportunity. Applications are free and confidential. Explore the program and apply today: PurposeBuilt100.com.Community Event CalendarSuccessful Funding with Karl Dakin, Tuesdays at 10:00 AM ET - Click on Events.Nominate your MedTech, BioTech or Life Sciences company for the prestigious TAG Awards. The deadline is quickly approaching! Apply before March 13! Use the discount code SUPERPOWER to save 20%!Save the Date! October 20th and 21st will be the Crowdfunding Professional Association Regulated Investment Crowdfunding Summit for 2026. This is the event of the year for everyone in the crowdfunding ecosystem.If you would like to submit an event for us to share with the 10,000+ changemakers, investors and entrepreneurs who are members of the SuperCrowd, click here.Manage the volume of emails you receive from us by clicking here.We use AI to help us write compelling recaps of each episode. Get full access to Superpowers for Good at www.superpowers4good.com/subscribe

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On this week's episode of Beautiful and Bothered, Johnny and Kevin discuss the Ulta Beauty World fiasco that left people fuming! The unnecessary influencer culture at UBW, and scolding behind-the-scenes tea from Johnny's time on the Ulta Beauty Collective. Plus, they discuss and review the Lipstick Lesbian's new brand, Leaked Labs!

Meanwhile... Customers calling a support line were surprised by a malfunctioning AI bot, the home from "The Brady Bunch" is now an official Los Angeles landmark, New Yorkers are bracing for new audio ads in the subway system, Stephen has a few words for the nerds who created an advanced "Lord of the Rings" climate model, tequila magnate George Clooney is introducing a non-alcoholic beer, and researchers claim to have solved the mystery of why cats always land on their feet. To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy Learn more about your ad choices. Visit https://podcastchoices.com/adchoices

Summary In this episode of the AI for Sales podcast, host Chad Burmeister speaks with Chirag Kulkarni, co-founder and CEO of Hobbes, about the evolving role of AI in sales and customer experience. They discuss how AI is transforming customer interactions, the balance between automation and human touch, and the misconceptions surrounding AI's capabilities. The conversation also touches on emerging technologies, ethical considerations, and the importance of emotional intelligence in sales. Takeaways AI is shifting from automation to augmenting human capabilities. Customers expect software to simplify their tasks. The human element in sales remains crucial despite AI advancements. AI can resolve issues faster, enhancing customer experience. Finding the right balance between AI and human interaction is essential. Misconceptions about AI's intelligence can lead to unrealistic expectations. Humans possess emotional intelligence that AI cannot replicate. Local AI models are set to revolutionize the industry. Transparency in AI interactions fosters trust with customers. Ethical considerations in AI are becoming increasingly important. Chapters 00:00 Introduction to AI in Sales 02:03 The Evolution of Customer Experience with AI 05:28 AI's Role in Onboarding and Customer Retention 09:10 Misconceptions About AI and Its Capabilities 12:48 Balancing AI Automation with Human Touch 16:38 Emerging Technologies in AI 20:09 Ethical Considerations in AI The AI for Sales Podcast is brought to you by BDR.ai, Nooks.ai, and ZoomInfo—the go-to-market intelligence platform that accelerates revenue growth. Skip the forms and website hunting—Chad will connect you directly with the right person at any of these companies.

What do the red flashing lights on F1 cars mean? When do drivers attack and defend? How do F1 mechanics fix crashed cars so quickly? F1 Explains answers your questions after the first race of 2026.F1 Correspondent and Presenter Lawrence Barretto joins Christian Hewgill to explain battery recharging, the way drivers are using Boost and Overtake modes, and what the new active aero front wings have in common with electric toothbrushes...And, after Mercedes showed their speed in Australia, we look at how power unit manufacturers work with their customer teams.Get your question answered on the podcastSend your questions to F1Explains@F1.comF1 Explains + F1 Nation have teamed up for 2026Find the latest race previews and reviews on this feed - 2026 Chinese GP Preview out now with Tom Clarkson and Jolyon PalmerThis week on F1 Beyond The GridCadillac CEO Dan Towriss talks about launching the team

In this episode of the Loveall Sales Podcast, Brent Loveall breaks down one of the most frustrating realities in sales — customer ghosting. If you've ever had a prospect disappear after showing interest, this episode will help you understand why it happens and how elite sales professionals prevent it.With over 23 years of experience in the automotive industry, Brent explains that ghosting usually isn't about the customer — it's about the process. Too many salespeople treat phone calls like transactions instead of opportunities to build real connections.Brent dives into the strategies that separate top performers from average salespeople, including:• Figuring out the customer's “why” and understanding their true motivation• How to build a connection quickly and stand out from other salespeople• Why weak appointments lead to no-shows — and how to fix them• The power of button-up questions and trial closes to secure commitment• How to paint a picture in the customer's mind that builds excitement and value• Why persistent follow-up is the ultimate competitive advantage in salesBrent also shares his personal experience achieving a 70% show rate on appointments — far above the industry average — and explains the mindset and structure that helped him consistently outperform the competition.If you want to stop getting ghosted, control the conversation, ask better questions, and lead your customers the right way.Whether you're in automotive sales or any sales industry, this episode will help you build stronger connections, increase appointment show rates, and close more deals.If this episode helps you, share it with your team, your dealership, or someone who wants to become elite in sales.Because the mission of the Loveall Sales Podcast is simple:Help sales professionals become the absolute best version of themselves.

On this Free-For-All Friday episode of Turf Nerds on Turf's Up Radio, Evan and Greg talk about the most overused phrases lawn care customers say—from “my last guy did it cheaper” to “while you're here…”. They also discuss when their mowing season really starts in Michigan, prepping equipment for spring, sharpening mower blades, and getting your lawn care business ready for the busy season. A fun mix of lawn care talk, industry insights, and contractor stories from the field.

Justin sits down with Allison Skidmore, Chief Customer Officer at Optimizely, the world's first operating system for marketing teams.Allison brings a rich perspective shaped by stints at Adobe, Stackla, Gigya, and SAP across Asia Pacific before landing in the US to lead customer success at Optimizely. This episode explores how AI is fundamentally reshaping the marketer's daily workflow, what great onboarding looks like in an AI-native world, and what the CCO role must become as organizations race to stay ahead.Episode Notes & Key Topics1. Allison's Career JourneyStarted in SEM at a Sydney agency later acquired by Adobe, rode the wave of digital marketing's early SaaS transition.Spent six years at Adobe running customer success across Asia Pacific, building offshore teams and subscription services models.Moved through Stackla and Gigya (acquired by SAP nine months in), then scaled the CS role across all SAP lines of business in APAC.Joined Optimizely two years ago after reconnecting with CEO Alex Atzberger, bringing global enterprise CS experience to a fast-growing martech platform.2. What Stays the Same in Customer SuccessThe sales-to-CS handover friction is timeless: it never goes away regardless of company size or stage.Digital-first customer engagement (email, offshore teams, automation) has been a constant scaling challenge for decades.The shift from time-and-materials professional services to subscription models remains a dominant trend.Tech advancements create the inflection points:  AI is today's example.3. AI and the Marketer's Day-in-the-LifeAllison paints a vivid picture: by 10 AM, an AI-enabled marketer has completed a full week's worth of work.Optimizely's Opal AI product is provisioned across the entire team, enabling agent building, workflow automation, and access to tools like Claude and Gemini.The opportunity is not just efficiency, it's the ability to pull forward backlogged work and shrink implementation timelines (e.g., from 12 months to 3).The companies moving fastest are the ones blocking calendar time to train their teams on prompting and agent-building, not just giving access.4. Reimagining Onboarding and the Customer JourneyAllison's framework: great onboarding is the seamless alignment of three channels, human-to-human touchpoints, email marketing, and in-product experience.Customers now expect to self-serve answers (just like asking AI instead of calling a mechanic), human-heavy onboarding alone no longer cuts it.Consistency is the key: the message the customer gets in the product, in their inbox, and from their CSM should be identical, no basic repeats, no skipped steps.5. The Evolving Role of the CCOThe C-suite fundamentals don't change: stay curious, solve problems, skate to where the puck is going.Today, the puck is AI.  If you can't build an agent, you can't expect your team to.Allison is actively realigning roles, KPIs, and commissions around AI-native execution.The CCO who can't leverage AI to scale themselves and reimagine their business will become extinct, just like Blockbuster.Lego is the positive model: reinvention again and again.6. What's Top of Mind for 2026AI continues to dominate, but the customer journey evolution is a close second.Consumers are shifting from Google to ChatGPT and similar tools, which means brands must optimize for GEO (Generative Engine Optimization), not just SEO.Personalization is entering a new era:  every touchpoint, not just the website.

Today in Lighting is sponsored by BEGA, now bringing smart lighting control to projects of any scale. Learn more at https://utm.io/ulQzv. Highlights include: Cree Lighting Updates on Racine Facility Operations Signify CEO As Tempelman Focuses on Customers and Specifiers Transforming a Soho Workspace With Casambi's LightingOS Southeast Regional Vice President with Barron Lighting

Want to Start or Grow a Successful Business? Schedule a FREE 13-Point Assessment with Clay Clark Today At: www.ThrivetimeShow.com   Join Clay Clark's Thrivetime Show Business Workshop!!! Learn Branding, Marketing, SEO, Sales, Workflow Design, Accounting & More. **Request Tickets & See Testimonials At: www.ThrivetimeShow.com  **Request Tickets Via Text At (918) 851-0102   See the Thousands of Success Stories and Millionaires That Clay Clark Has Helped to Produce HERE: https://www.thrivetimeshow.com/testimonials/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire   See Thousands of Case Studies Today HERE: www.thrivetimeshow.com/does-it-work/  

In the quiet winter of 1994, the small town of New Haven woke to a mystery that would refuse to fade. On the morning of April 3, a young convenience store clerk named Heidi Allen unlocked the doors at D&W Convenience Store just as she had countless times before. Customers came and went, the coffee brewed, and the ordinary rhythms of a Sunday morning settled in. Then, sometime between one routine moment and the next, something went terribly wrong. Within hours, the register sat open, Heidi's car remained in the parking lot, and a handful of chilling clues hinted that whatever had happened inside that small roadside store had unfolded in seconds. What followed would consume investigators, divide a community, and leave a question hanging in the cold air for decades: how does someone simply vanish in the middle of a normal morning?1) Heidi Allen's Page on The Doe Network2) Heidi Allen's Page on The Charley Project3) People v. Gary Thibodeau4) People v. Gary Thibodeau5) Gary Thibodeau Looks to Have Conviction Overturned6) Gary Thibodeau, convicted of kidnapping Heidi Allen in 1994, dead at 637) Thibodeau's death offers no closure for either side8) Judge Denies Thibodeau Motion for New Trial9) State's Highest Court Turns Down Thibodeau's Attempt For New Trial

If you want more customers and clients, but wonder if your prices are too high, this episode is for you. We're digging into the real reason customers choose one business over another — and it has nothing to do with who's cheapest. READ MORE HERE

Shoot us a Text.Episode #1291: An activist investor pushes CarMax to overhaul its digital game, Carvana accelerates same-day delivery into Los Angeles, and Lucid rolls out CarPlay and Android Auto updates while resetting its software strategy. Activist investor Starboard Value is turning up the heat on CarMax's incoming CEO, arguing the used-car giant has plenty of untapped potential, and they've got a $350 million stake to back up that opinion.Starboard sent a letter to CEO-elect Keith Barr calling out CarMax for falling short, and pushing for a streamlined online trade-in process and better digital conversion rates.The firm wants SG&A expenses capped at 70–75% of gross profit, and believes modest price cuts of $100–$300 per vehicle could restore competitiveness.Starboard is also nominating two board members, including its own CEO Jeffrey Smith, signaling this is more than a suggestion.Analysts at Truist agree there's room to improve, but warn that gaining ground on Carvana while cutting costs at the same time won't be easy."If CarMax can get its flywheel moving again as Starboard talked about, then I think the stock would be drastically higher than it is today," said Morningstar analyst David Whiston.Carvana is taking its same-day delivery service to the City of Angels, and if you thought they were already moving fast, Los Angeles is about to find out what that really means.Carvana has rolled out same-day vehicle delivery to the Los Angeles metro area, letting eligible customers go from online checkout to driveway delivery in a matter of hours.Customers looking to sell can also get same-day pickup or drop-off after completing an online appraisal — making the whole transaction, buy or sell, a same-day affair.LA joins Sacramento and San Diego, making California one of the more saturated same-day markets, with Carvana now operating the service across 20 states nationwide.Lucid Motors is delivering some good news to Gravity SUV owners just in time for its investor day. After a rough few months of software headaches, it's a welcome update.Lucid is pushing a software update to North American Gravity SUV owners Thursday that enables Apple CarPlay and Android Auto, with European and Middle East owners getting it in late March.The features have been available on the Lucid Air sedan for some time, but the Gravity has had a rocky software rollout, significant enough that Lucid's interim CEO issued a public apology to owners.Lucid recently parted ways with several top software leaders and last month laid off 12% of its workforce.Today's show is brought to you by iPacket Value. From accurate MSRP validation to smarter merchandJoin Paul J Daly and Kyle Mountsier every morning for the Automotive State of the Union podcast as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry.Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/

Sponsored by Chargebee, subscription and revenue management → Founders, check out their upcoming $100k buyer pitch at Fort Mason in San Francisco: https://luma.com/beelieve   Helen Hastings, Founder of Quanta https://www.linkedin.com/in/helenbhastings/

Accountability culture is not about rules, consequences, or compliance. It is about ownership. It is about people choosing to keep their commitments because they believe in what they are part of. For Sam Silverstein, accountability culture is the defining factor that separates average organizations from extraordinary ones. Many companies talk about accountability. Few actually build it into the fabric of how they operate. Silverstein has spent decades challenging leaders to rethink what accountability really means. Too often, it is treated as something imposed from the top down. A missed deadline results in blame. A mistake results in discipline. A performance issue results in pressure. But that approach does not create accountability culture. It creates compliance culture. The difference matters. In a compliance culture, employees do just enough to avoid consequences. In an accountability culture, people take ownership because they are committed to the outcome. They understand the expectations. They believe in the mission. They know their role matters. That shift from compliance to commitment is where performance transforms. Ford Saeks often emphasizes that sustainable business growth requires clarity. Clarity of vision. Clarity of expectations. Clarity of communication. Without clarity, teams default to assumptions. Assumptions lead to inconsistency. Inconsistency erodes trust. And without trust, accountability culture cannot exist. Silverstein's perspective reframes accountability as a promise, not a threat. When someone makes a commitment, they are giving their word. In strong cultures, a person's word carries weight. Leaders model this first. They do what they say they will do. They show up prepared. They follow through. They admit mistakes. That modeling creates permission for others to do the same. Accountability culture also requires alignment. It is not enough to post core values on a wall. Leaders must connect daily behaviors to those values. If integrity is a value, how does it show up in meetings? If service is a value, how is it demonstrated with customers? When values become behavioral standards rather than marketing language, accountability becomes measurable. Another key principle is ownership without excuses. In many organizations, people are quick to explain why something did not happen. The market shifted. The vendor failed. The deadline was unrealistic. While context matters, accountability culture asks a different question. What could we have done differently? That question shifts the focus from blame to responsibility. Silverstein often reminds leaders that accountability is not about punishment. It is about support. If someone misses a commitment, the conversation is not about shame. It is about understanding. What got in the way? What resources were missing? What needs to change moving forward? This approach strengthens relationships instead of weakening them. For growing companies, accountability culture becomes even more critical. As teams expand, complexity increases. Communication lines multiply. Without clear accountability, tasks fall through the cracks. Projects stall. Frustration builds. Leaders feel the weight of carrying too much themselves. When accountability is distributed throughout the organization, leadership capacity multiplies. Saeks frequently speaks about systems driving scalability. Systems create consistency. But systems only work when people are committed to executing them. Accountability culture ensures that systems are respected, refined, and followed. It bridges the gap between strategy and execution. There is also a financial impact. Organizations with strong accountability cultures tend to have higher employee engagement, lower turnover, and stronger customer loyalty. When employees feel ownership, they invest discretionary effort. They go beyond minimum standards. Customers feel the difference. Building accountability culture requires intentional action. Leaders must define clear expectations. They must create safe environments for honest conversations. They must hold themselves to the same standards they expect from others. Most importantly, they must reinforce accountability consistently, not only when something goes wrong. The shift does not happen overnight. Culture is built through repeated behavior. Each kept promise strengthens it. Each honest conversation reinforces it. Each aligned decision deepens it. Accountability culture is ultimately about respect. Respect for the mission. Respect for the team. Respect for the commitments made. When accountability becomes part of the identity of an organization, performance improves naturally. Not because people are forced to perform, but because they choose to. For leaders seeking sustainable growth, accountability culture is not optional. It is foundational. When ownership replaces excuses and commitment replaces compliance, organizations unlock a level of performance that no policy manual can enforce. Watch the full episode on YouTube. Fordify LIVE streams every Wednesday at 11:00 a.m. Central across all social media platforms, featuring real-time conversations with business leaders and growth-minded experts. New episodes of The Business Growth Show podcast drop every Thursday. About Sam Silverstein Sam Silverstein, CSP, CPAE, is a Hall of Fame keynote speaker, author, and consultant who has spent more than 30 years helping leaders build organizations rooted in accountability culture. As a former business owner and executive, Sam led manufacturing and distribution companies that sold more than $100 million in products and services before successfully selling one of his businesses to a Fortune 500 company. Today, Sam works with entrepreneurs, corporations, government agencies, and multi-national organizations to strengthen leadership, increase engagement, and drive measurable performance. He is the author of 13 books on accountability, leadership, and workplace culture, and his mission is clear: empower individuals and organizations to take ownership, keep commitments, and operate at extraordinary levels. A member of the National Speakers Association Speaker Hall of Fame and inducted into the Legends of Professional Speaking, Sam challenges leaders to rethink traditional approaches to management and instead design sustainable, high-performance cultures built on ownership and trust. To learn more about Sam Silverstein, visit SamSilverstein.com and TheAccountabilityInstitute.com About Ford Saeks Ford Saeks is a Business Growth Accelerator who has generated more than a billion dollars in sales worldwide for organizations ranging from startups to Fortune 500 companies. As President and CEO of Prime Concepts Group, Inc., Ford helps businesses attract loyal customers, expand brand awareness, and ignite innovation through strategic marketing and operational excellence. A tenacious entrepreneur, Ford has founded more than ten companies, authored five books, earned three U.S. patents, and received numerous industry awards. He is widely recognized for his expertise in AI prompt engineering and training organizations to leverage artificial intelligence to improve operations, marketing, sales, and customer experience. Ford recently showcased this expertise at the Unleash AI for Business Summit, where he demonstrated how ChatGPT is transforming business performance. Through Fordify LIVE and The Business Growth Show, Ford continues to equip leaders with actionable strategies that accelerate growth and strengthen leadership. Learn more at ProfitRichResults.com and watch his TV show at Fordify.tv.

In this episode of Cloud Wars Live, Bob Evans speaks with Bonnie Tinder, founder and CEO of Raven Intelligence, about the surge of hype, confusion, and opportunity surrounding AI in enterprise technology. As headlines claim AI could replace traditional software and “vibe coding” threatens SaaS vendors, Tinder brings a grounded perspective from years of advising organizations on enterprise systems like Salesforce, Workday, and SAP. Their conversation explores what AI can realistically do today, why enterprise software remains critical, and how companies can move forward without falling for hype. Episode 58: AI Hype vs. Reality The Big Themes: Why “Vibe Coding” Won't Replace ERP: The idea that AI-powered “vibe coding” could replace enterprise applications is a popular narrative, but both Evans and Tinder challenge its practicality. Even companies developing cutting-edge AI models are still relying on traditional enterprise systems. For example, Tinder notes that AI companies themselves are hiring administrators for established software platforms rather than replacing them. Leadership Must Guide AI Adoption: The discussion also emphasizes that AI adoption cannot be left solely to technology teams. According to Evans, the entire executive leadership team, especially the CEO, needs to be actively involved in defining how AI will shape the organization. AI initiatives affect workflows, job roles, data governance, and competitive strategy. Without clear leadership alignment, different departments may pursue conflicting approaches, slowing progress or introducing risk. Fear and FUD Are Slowing Progress: Ironically, the greatest threat from AI hype may be paralysis. Tinder argues that fear, uncertainty, and doubt in the market are causing many companies to delay decisions altogether. Organizations worry about choosing the wrong tools, implementing technology too early, or missing the next wave of innovation. This hesitation can prevent companies from making meaningful progress. Instead of waiting for perfect clarity, organizations should take practical steps. The Big Quote: “You can vibe code your way around [a] notion or a content system, that's way different though, than having an in-house solution for an enterprise software." More from Bonnie Tinder: Connect with Bonnie on LinkedIn. Visit Cloud Wars for more.

PlantSwitch CEO Dillon Baxter won a 25-million-unit Walmart contract before his company had a production facility. He flew to China, stood up a 300,000 square foot vertically integrated factory in 45 days, and delivered 100 million forks in the first year. This episode covers what he learned about vertical integration, GTM sequencing, and why selling materials to legacy manufacturers is a trap most founders fall into too late.Winning a Walmart contract with no factory and executing a 45-day China buildoutThe failure mode of selling raw materials to legacy manufacturers — and the vertical integration pivot that unlocked PMFCompeting against greenwashing in the "industrial compostable" categoryHow tariffs and trade war disruption killed national procurement cycles and forced a distribution pivotBuilding a full product catalog as the precondition for distribution network leverageLive Nation partnership and the shift to mid-market B2B distributionPricing strategy against plastic alternatives, not commodity plasticSelling materials to legacy manufacturers is a distribution trap PlantSwitch originally raised on the premise of creating the raw material and letting large manufacturers take it to market. It looked clean on a pitch deck. In practice, a legacy plastics manufacturer has no urgency to sell a new sustainable material — it's a rounding error on their P&L. For PlantSwitch, it was survival. The insight isn't just operational; it's about sales intensity asymmetry. Whoever has the most to lose will always outsell the partner who doesn't. "If you sell a new material to a manufacturer, they still have to go sell that to the customer. Who is going to be better at selling that material to the customer — is it going to be the legacy manufacturer who's been selling plastic for 50 years, or is it going to be the young, innovative startup where that's our livelihood?"Distribution network before product catalog — then invert When trade war uncertainty froze national procurement cycles, PlantSwitch pivoted away from chasing large direct accounts and spent 2024 building a distribution network. The sequencing was deliberate: no distributor wants a single SKU. PlantSwitch had to build straws, cutlery, cups, and variations across all of them to have a compelling catalog. Now that the network exists, every new product launch has immediate reach. "Now that we've built out that distribution network, it's a lot easier to just get penetration for those products and sell them to our existing customers."Your biggest contract shouldn't require a factory you don't have — but it might be your best outcome anyway The conventional wisdom is to ramp into enterprise. PlantSwitch skipped it entirely, went straight to Walmart, and had to build a 300,000 square foot factory in 45 days to deliver. The compressed execution forced operational rigor that a slow ramp never would have. The cost was pressure. The benefit was capability consolidation. "Trial by fire at its finest."Compete against the greenwashing tier, not commodity pricing PlantSwitch's customers have already ruled out plastic. The real competitive set is the "industrial compostable" category — products labeled sustainable that require special high-heat facilities to compost, and which still create microplastics if they end up in the environment. Customers in that category are paying a premium for a sustainability story that doesn't hold. PlantSwitch competes on being genuinely home compostable, at competitive pricing, with higher performance. "Companies are paying double for this sustainable messaging and it's not solving any sort of sustainable problem."// Sponsors: Front Lines — Silicon Valley's leading Podcast Production Studio. We help B2B tech companies launch, manage, and grow podcasts that drive demand, awareness, and thought leadership. Mention you are a listener and get a 10% discount. www.FrontLines.io/Podcast-as-a-Service

Most businesses believe they have strong brand positioning — but if you asked their team or customers to explain it, you'd likely hear ten different answers.That's the problem.If your audience can't clearly explain what makes your brand different, you don't own your market… your competitors do.In this episode of The Unified Brand Podcast, we break down what brand positioning actually means and why it's one of the most important foundations for sustainable growth.You'll discover why the strongest brands don't just sell products — they own a clear idea in the minds of their audience.We also explore the three essential elements of powerful positioning and how aligning them can transform your marketing, simplify your decisions, and make your brand the obvious choice.In this episode you'll learn:What brand positioning really is (and what it isn't)Why unclear positioning weakens your marketingThe 3 core elements every strong brand positioning needsWhy being different beats being betterHow to test whether your current positioning actually worksWhen your positioning is clear, differentiated, and emotionally meaningful, everything becomes easier — from marketing campaigns to sales conversations.Your brand stops competing and starts owning its space.-----------------

A significant risk area discussed is the challenge of “invisible work” in managed services due to increasing automation and the adoption of artificial intelligence (AI). Customers, according to participants, increasingly lack awareness of the work being performed on their behalf, which raises doubts about the value of services provided by MSPs. With prices for services escalating, clients are demanding higher-touch engagement and visibility into operations, creating a disconnect between automated backend activities and client expectations for tangible service. Supporting this, hosts cited the difficulties in proving the value of proactive prevention, such as security incidents that did not occur, and noted that with further automation, particularly through AI, this challenge will intensify. Customers may question why they continue to pay elevated fees if tasks can be completed by AI or low-cost competitors, amplifying price pressure and the potential for misaligned perceptions of value. Examples included references to the current technology stack, where some tools cost more to integrate and operate—particularly with new AI workloads—than previous turnkey supplier models, often with increased operational complexity and support risks. The episode addressed secondary risks stemming from overreliance on both small, unproven vendors and on large-scale automation. Hosts highlighted the volatility of new entrants in security and infrastructure, pointing out that many lack lifecycle support or robustness, making them unreliable partners for business-critical tasks. Recent events, such as the OpenAI boycott following its Department of Defense contract and operational disruptions at AI provider Claude, were used to illustrate instability among technology suppliers. The conversation also covered the risks of unchecked AI deployment, with examples from military and financial sectors where automation led to errors or was used to rationalize significant workforce reductions. The practical implications for MSPs and IT service providers center on maintaining transparency with clients, reassessing vendor risk (particularly with AI and new software providers), and calibrating expectations for automation. The hosts recommended reinforcing client communication regarding the nature and value of services, conducting due diligence on technology partners, and aligning automation strategies with operational risk management frameworks. Emphasis was placed on the need for ongoing human oversight, especially where automated decisions could lead to adverse outcomes, and on approaching AI adoption as a phase for careful experimentation rather than wholesale business transformation. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Fred wants to know if you work in customer service if you hate your customers!See omnystudio.com/listener for privacy information.

The Transformation Ground Control podcast covers a number of topics important to digital and business transformation. This episode covers the following topics and interviews:   What ERP Vendor Roadmaps Reveal About AI in 2026, Q&A (Darian Chwialkowski, Third Stage Consulting) How Customers Are Taking Back Control of Their Technology Roadmap (Eric Helmer, Rimini Street) Why Some ECC Customers Are Being Told to Spend Over $100M on S/4HANA We also cover a number of other relevant topics related to digital and business transformation throughout the show.  

In this episode of Turf Nerds (On Turf's Up Radio), Evan and Greg talk about dealing with high-maintenance customers and knowing when a job simply isn't worth the headache. They also break down who actually owns many of the major mower brands. From Toro and Spartan to Ferris, Bobcat, and more, while sharing some real-world lawn care business stories along the way. It's classic Turf Nerds shop talk about the industry, equipment, and the everyday realities of running a lawn care business. ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Tap Here for Turf Nerds Merch!⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Look! We Have A Website!⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Don't forget to check out ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Green Frog Web Design⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ and tell them the Turf Nerds sent you. Or Greg will scalp your lawn! Use promo code TURFNERDS for 50% off Equip Expo 2026 registration! Shoot us an email! evan@turfnerdspod.com ⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠TikTok⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Subscribe on YouTube: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.youtube.com/@TurfNerdsPodcast?sub_confirmation=1⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠#LawnCare #LawnMaintenance #Mowing #MowingGrass #LawnCareBusiness #Toro #ToroMultiforce #CubCadet #BibleStudy #Bible #Christian #Business #Entrepreneurship #Comedy #2024 #Marketing #Advertising #TipsAndTricks #Tips #Success #Yakta #YaktaMowers #YaktaOutdoor #Spring #SpringRush #FYP #Mower #NewMower #UsedMower #RouteDensity #EquipExpo #EquipExpo2024 #Echo #Stihl #RedMax #Shindaiwa #StringTrimmer #WeedWhip #GreenFrogWebDesign #WebDesign #EzraMcCarthy #Aerator #Aeration #ZAerate #Bobcat #BobcatMowers #Husqvarna #HusqvarnaGroup #HYGREENTOOL #GOMOW #ThunderLightingSupply #ChristmasLights #Christmas #Trump #DonaldTrump #PresidentTrump #ElectionDay #EZDumper #DumpInsert #StempkyNursery #Mulch #MulchInstallation #TurfNerds #Newsmax #NewsmaxTV #CarlHigbie #CharlieKirk #TurfsUpRadio

This week, I have with me renowned customer experience expert, David Avrin, for a discussion on why being "ridiculously easy to do business with" is now the ultimate sales advantage. David shares insights into how rigid processes and a lack of flexibility often frustrate customers—and how organizations can turn ease and responsiveness into their biggest differentiators.  Tune in as we discuss common friction points, explore practical steps for boosting customer satisfaction, and discover the top dos and don'ts every sales team should follow to future-proof their success in today's fiercely competitive market. Outline of This Episode [05:06] Ease over persuasion in sales [07:35] Rejecting rigid sales tactics [12:54] Sales promises vs. delivery [14:56] Speed up, simplify, say yes [19:30] Insights from a solo speaker [21:12] Speed wins, so respond faster Why Are We Still Making It Hard? David calls out a fundamental problem in today's sales organizations: an over-reliance on rigid processes. It's not that businesses don't understand their customers—it's that the urge for predictability and control often leads to inflexible sales journeys. The problem is that sellers tend to be a little more regimented in adhering to the process. Customers, on the other hand, haven't read your employee manual; they simply want to do things their own way, and their preferred path is often different with each interaction. The result is frustrated buyers who encounter unnecessary roadblocks, from complex checkout procedures to chatbot dead-ends and telephone mazes. Convenience, speed, and options matter more than ever. Why Ease Is Today's Greatest Differentiator You might believe that your superior quality, price, or expertise is what sets you apart. But these have become "table stakes"—the minimum required to play in today's market. Customers now assume quality; what they evaluate is the experience. The differentiator is the process…who can get it to me faster, who's got better service, who's easier to work with. With instant access to reviews and competing options, a difficult buying experience can quickly push customers away—even if your product edges out the competition on paper. Being easy to buy from is no longer a "nice to have"—it's essential for growth. Common Friction Points (and How to Fix Them) What are the most frequent sources of customer frustration? Often, they're the result of well-meaning internal processes: Long-winded sales cycles Mandatory steps that don't fit the buyer's needs Lack of options to skip or expedite parts of the journey Poor post-sale support or rigid "policy" barriers Absence of real human contact—hiding behind contact forms or chatbots To fix these, David recommends a simple but powerful exercise: walk your own customer journey. Try buying from yourself as a customer and see where the pain points are. Then empower staff with flexibility: say yes more often; if a customer has a reasonable request, find a way to accommodate it. Reduce unnecessary steps and rethink policies that exist "because they always have." The Secret Sauce of Responsiveness One of the most actionable tips from the interview centers on speed. Customers have access to so many other options that are quick and easy. David demonstrates this principle in his own business. By making himself ultra-accessible—listing cell numbers, emails, and responding within minutes—he consistently outperforms competitors. Research shows that responding within five minutes gives you a 100 times better chance of landing a client.  Becoming ridiculously easy to do business with isn't about sacrificing quality or giving up control—it's about meeting customers where they are and adapting your processes to fit their needs.    Connect with David Avrin David Avrin on LinkedIn  David Avrin on X  Connect With Paul Watts  LinkedIn Twitter  Subscribe to SALES REINVENTED Audio Production and Show Notes by PODCAST FAST TRACK https://www.podcastfasttrack.com  

Subscribe to DTC Newsletter - https://dtcnews.link/signupWe co-authored The Conversational Report with Postscript to understand one simple question: when shoppers text brands back, what happens next? The punchline is uncomfortable. Customers treat texting like a real conversation, but most brands treat replies like a support inbox, or ignore them entirely. That gap is where a lot of abandoned carts live.Role-based hook: For DTC founders and operators scaling past $1M who want SMS to do more than broadcast promos, and want replies to turn into revenue plus better creative and PDPs.Mike Manheimer from Postscript joins to break down what the data says, why brands struggle operationally, and how AI changes the economics of responding quickly.What we get into:Why brands misread replies as “support,” and why that kills revenueThe consumer expectation gap, plus why 26% real time reply rate is a gift for anyone who executesThe easiest way to start: add one question to your welcome flow and watch what comes backTurning reply data into a weekly insight loop for PDP, creative angles, and offer clarityWhat a real playbook looks like beyond “send more promos”Who this is for: Retention, growth, CX, and founders who know SMS works, but feel like it has not matured into what it should be.What to steal:The “question mark” strategy for welcome and abandoned cart flowsA reply triage model that does not require headcount explosionsA simple way to turn conversations into segments you can act onPostscriptMikeReportTimestamps00:00 Why brands are wasting SMS potential02:00 The gap between brand assumptions and shopper behavior04:14 Why SMS should be treated like sales, not support06:00 The staffing problem behind slow SMS replies08:10 How Postscript's conversational AI actually works11:20 Why fast replies create a better buying experience13:05 The LTV upside of real SMS relationships15:10 How to write SMS flows that get real responses18:12 The revenue and ROI from conversational SMS21:35 Why PDPs cannot answer every shopper question25:05 How SMS conversations create better customer insights31:20 The best conversational SMS playbook for brands37:45 Why one-way SMS is becoming obsoleteSubscribe to DTC Newsletter - https://dtcnews.link/signupAdvertise on DTC - https://dtcnews.link/advertiseWork with Pilothouse - https://dtcnews.link/pilothouseFollow us on Instagram & Twitter - @dtcnewsletterWatch this interview on YouTube - https://dtcnews.link/video

Recently, the internet has been buzzing about the situation surrounding Hanifa Official and the delays with Black Friday orders. Thousands of customers have voiced frustrations, and the conversation online has escalated quickly.But instead of piling on, this episode of Full Transparency takes a step back.As a CEO, I believe two things can be true at the same time:Customers deserve the products they paid for.And entrepreneurs - especially bootstrapped founders - deserve grace when the realities of scaling a business collide with unexpected demand.In this episode, we're unpacking what really happens behind the scenes when a brand grows faster than its systems. We'll also talk about the double standards between small businesses and large corporations, and why many big companies survive operational failures that would destroy smaller brands.More importantly, this conversation is about what entrepreneurs can learn from moments like this so they don't find themselves in the same position.

Elevating Customer Support Teams with Smart AI Integration  Shep interviews Sam Wilson, Chief Executive Officer of 8x8. He talks about the evolving role of AI in business communications and why customer experience professionals should be recognized as revenue generators rather than cost centers.   This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What impact does self-service technology have on customer satisfaction?  How can AI self-service and human support work together effectively?   What drives customers to switch companies due to poor self-service?  What makes customers more forgiving of mistakes by human agents than AI systems?  Why should businesses view customer service as a revenue center rather than a cost center?  Top Takeaways:    Relying exclusively on self-service or automation is not enough. Customers should always have a way to speak to a real person when technology can't meet their needs. AI-powered solutions work well for routine requests, but there must be a seamless failover to a human agent when things get complicated or the customer is dissatisfied.  California has enacted a law requiring companies to offer a quick, clear option for customers to connect with a human representative if their self-service solutions, often powered by AI, don't deliver satisfactory results.  AI and automation in customer service are growing, reducing the volume of easy, repetitive cases handled by humans. More complex and sensitive issues are go to human agents and as a result, today's customer support agents are required to handle more complex issues and provide a higher level of expertise and empathy, making them specialists rather than agents.  The customer support department is a revenue center. Delivering consistently excellent experiences leads to higher retention rates, repeat business, and positive reviews.   Customers of different ages have distinct preferences for how they interact with support. Older customers lean towards phone support, while younger generations prefer chat or digital channels. But both demographics still want the assurance of being able to call a support agent if their problem isn't resolved online.  Leading companies like Amazon have set the standard for customer support by combining AI for routine tasks with proactive escalation to human agents when needed. They have created a seamless customer experience by enabling quick, easy connection with knowledgeable support agents and avoiding the need to repeat themselves to get their issue resolved.   Regular customers sustain and grow a company. Regular customers drive steady revenue and are typically the brand's biggest advocates.  The future of customer service lies in integrating effective technology with empowered employees. Companies that invest in effective digital solutions and well-trained customer specialists are best positioned to create positive experiences, adapt to customer preferences, and succeed in a competitive marketplace.  Effective customer support isn't rocket science. The technology exists today to empower both businesses and consumers with choice and flexibility, and it is more affordable than it was five or ten years ago. The real differentiator is the willingness to implement these solutions and put the customer's needs first.   Quote:   "One of the great mistakes tech companies make is we talk too much about features and don't talk enough about our customers."     About:    Sam Wilson is the Chief Executive Officer of 8x8, with over 25 years of experience in finance, investment, and sales. He has held several key leadership roles at 8x8, including Chief Financial Officer and Chief Customer Officer.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

In this special edition episode recorded at the EMARKETER Creator Trends 2026 Virtual Summit, you will learn how shoppable video, retail media integrations, storefronts, and affiliate programs are reshaping the journey, and the metrics and org models needed to make always-on creator commerce truly work. Minda Smiley, Senior Analyst at EMARKETER hosts a panel with Cory Weaver, Head of Influence at Gap, Inc. and Alexis Call, Director of Digital Merchandising and Site Experience at Stanley 1913. Listen everywhere you find podcasts and watch on YouTube and Spotify.   Subscribe to EMARKETER's newsletters. Go to https://www.emarketer.com/newsletters   Follow us on Instagram at: https://www.instagram.com/emarketer/   For sponsorship opportunities, contact us: advertising@emarketer.com   For more information, visit: https://www.emarketer.com/advertise/   Have questions or just want to say hi? Drop us a line at podcast@emarketer.com    For a transcript of this episode, click here: https://www.emarketer.com/content/podcast-creators-meet-commerce-how-they-guide-customers-inspiration-checkout-behind-numbers-special-edition   © 2026 EMARKETER

On this episode of Bulture podcast:BREAKING: Saks Fifth Avenue to close Tysons Galleria store after 38 years.IPIC Theaters files for bankruptcy; Pike and Rose location could close. The location is expected to close by April 28, 2026, if a buyer is not found.One day just put Future music on Shuffle and pay attention to how many B side songs you know word for word!50 Cent fires back at TI in new “Power Origins theme song Ft Leon Thomas “No One Told Us”.That 50 Cent and Max B collab is trash.King Harris is now reportedly selling cannabis with 50 Cent's late mother, Sabrina Jackson, on the cover—‘Ms. Jack Pack'—and telling fans where to buy it.Papoose jumped over 50 Cent's “Many Men” beat to release a freestyle dissing him.  50 Cent responded via his Instagram profile.Prayers up! Monaleo cancels upcoming shows after losing part of her reproductive system in emergency surgery.Ari Fletcher goes off on Akademiks and puts $350K toward defamation suit against DJ Akademiks after he says she's known for being involved with multiple men! Ari vows to bankrupt him.Grammy winning Rapper Killer Mike told TMZ that poor kids should stop fighting America's wars and that Rich kids should be the only ones sent to go fight.Former Marine Sgt. Brian McGuinness stood up in Congress to say that Americans don't want to fight a war with Iran for Israel before being removed by Capitol Police.PlaqueBoyMax was left stunned and a little spooked after Chinese drill rapper FOUR4444 told him that King Von taught her how to rap in a dream.Treach and Pepa's daughter was knocked out in her boxing match just now against a trained two-time Olympic gold medalist fighter.Lil Baby's baby mama, Jayda Wayda, explains how men used to approach her inappropriately because most of her friends were 304s.Southwest Airlines is considering no longer cleaning coach seats between flights. Customers who want a guaranteed clean seat may have to upgrade to premium.People are complaining about with the Breakfast Club being on Netflix and not YouTube. How important is community when it comes to what you like for entertainment?The nationwide average of gas prices is up $.42 cents from a month ago according to AAA.The Raiders agreed to trade five-time Pro-Bowl DE Maxx Crosby to the Ravens in exchange for 2026 and 2027 first-round picks.Jayda Cheaves posted a YouTube video sharing that she is on a social media fast during Lent season to strengthen her relationship with the Lord and be more present.Bernice Burgos shares progress update after recent refinement cosmetic surgeryBia posted a picture from Gayle King's interview in response to Megan Thee Stallion laughing at a diss song aimed at her.Slutty Vegan founder Pinky Cole channels Soulja Boy, explains different types of bankruptcy in rap.Patriots to release Stefon Diggs, New England saves more than $16 million against cap by parting ways with WR!Woman goes off, saying she gets really upset if a man she deems unattractive tries to talk to her—she calls it offensive because of her good looks-WNBA All-Star Arike Ogunbowale was arrested Thursday at Club E11EVEN in Miami while celebrating her team's Unrivaled championship.-Nicki Minaj's sister pulls up to Cardi B's tour rapping her songs word for word-Cardi B, Megan Thee Stallion backstage at Cardi's SOLD OUT Houston show.Kyle Pitts reveals that only seven of former NFL player Rondale Moore's teammates showed up to his funeral after he died.NBA Star Draymond Green defends Atlanta Hawks ‘Magic City Monday' and says adult entertainment Is actually an art.11-year-old boy shoots, k*lls mother's boyfriend during altercation according to Philadelphia police.

Buyers are more cautious, deals are stalling, and trust is at an all-time low! Learn the proven strategies emotionally intelligent leaders use to protect margins, rebuild trust, and shorten sales cycles, even when uncertainty reigns.And don't forget! You can crush your marketing strategy with just a few minutes a week by signing up for the StrategyCast Newsletter. You'll receive weekly bursts of marketing tips, clips, resources, and a whole lot more. Visit https://strategycast.com/ for more details.==Let's Break It Down==05:37 "Decline of Trust in Institutions"08:05 "Stick to Ideal Client Profiles"12:35 "Strategic Insights for Sales Success"14:08 "Solving Problems Over Features"19:46 "Listen and Learn from Customers"21:44 "Survival Brain in Sales"26:37 "Addressing the Elephant in Sales"29:24 "Why Mentors Matter"==Where You Can Find Us==Website: https://strategycast.com/Instagram: https://www.instagram.com/strategy_cast/Facebook: https://www.facebook.com/strategycast==Leave a Review==Hey there, StrategyCast fans!If you've found our tips and tricks on marketing strategies helpful in growing your business, we'd be thrilled if you could take a moment to leave us a review on Apple Podcasts. Your feedback not only supports us but also helps others discover how they can elevate their business game!

Superpowers for Good should not be considered investment advice. Seek counsel before making investment decisions. When you purchase an item, launch a campaign or create an investment account after clicking a link here, we may earn a fee. Engage to support our work.Watch the show on television by downloading the e360tv channel app to your Roku, LG or AmazonFireTV. You can also see it on YouTube.Devin: What is your superpower?John: Ability to believe without evidence.In what world does it make sense to have the most important two parts of the value chain have the least power? That is the question John Tabis asked before launching The Bouqs Company. By recognizing that both flower farmers and consumers were being ignored by the traditional floral industry, he found a unique way to disrupt the market.In today's episode, John shared how his company deploys technology directly at the source. Instead of flowers passing through five or six layers of middlemen, farmers cut, prep and pack the product to send directly to the consumer. This model drastically reduces waste and increases freshness.“We thought, what an amazing opportunity to build a new supply chain that simplifies that supply chain, uses technology to deliver the freshest, high quality, sustainable blooms,” John explained.Since launching with just a few thousand dollars in the bank, the company has generated over a billion dollars in gross revenue. Customers love the value and they deeply resonate with the brand's commitment to sustainability.Now, John is taking community engagement to the next level. The Bouqs Company is currently raising capital through a regulated investment crowdfunding campaign. This allows loyal customers and everyday investors to own a piece of the business.John noted that turning a customer base into an investor base creates a massive crowd of brand promoters. When people invest in a company they love, they naturally share its mission with friends and family.The current regulation crowdfunding campaign is capped at $5 million and is filling up quickly. The funds will be used to expand their physical retail footprint nationwide to offer faster delivery and fully arranged vases.If you want to support a sustainable business model and own a stake in a rapidly growing brand, this is a remarkable opportunity to align your investments with your values.tl;dr:John Tabis revolutionized the floral industry by connecting sustainable farms directly to everyday consumers.The Bouqs Company reduces waste and ensures fresher flowers by eliminating unnecessary supply chain middlemen.The company is currently raising up to $5 million through a regulated investment crowdfunding campaign.John relies on his superpower of unending faith to navigate the toughest entrepreneurial challenges successfully.In today's episode we learned that combining strong convictions with flexibility drives massive business growth.How to Develop Unending Faith As a SuperpowerJohn defines his superpower as having unending faith. He describes it as “the ability to believe without evidence” and notes that as an entrepreneur he consistently has faith in a better future. He believes that “there's a better step ahead” and that “a better version of ourselves, of our companies, of our products [is] around the corner.” This unwavering belief serves as the absolute cornerstone of his journey as a founder.A powerful example of this faith occurred during the company's Series B fundraising round about eight or nine years ago. The business was burning cash and was literally weeks away from running completely out of money. John's VP of finance asked when they should pull the emergency cord to start cutting costs. Relying on his unending faith, John told him not to worry. Just four or five days before their cash ran out, they received a term sheet and successfully closed the capital needed to keep the business thriving.To develop unending faith as a personal strength, John offers the following actionable tips:Maintain very strong convictions but hold them loosely so you can adapt when necessary.Be 100 percent sure of your vision until you receive clear evidence that you need to pivot.Remain highly flexible and willing to shift your strategy dramatically based on market feedback.Iterate your way to the right solution instead of getting trapped by narrow-minded tunnel vision.By following John's example and advice, you can make unending faith a skill. With practice and effort, you could make it a superpower that enables you to do more good in the world.Remember, however, that research into success suggests that building on your own superpowers is more important than creating new ones or overcoming weaknesses. You do you!Guest ProfileJohn Tabis (he/him):Founder & Chairman, The Bouqs CompanyAbout The Bouqs Company: Bouqs is a digital first online disruptor of the $100B global floral market leveraging technology to improve the customer experience with flowers.Website: bouqs.comCompany Facebook Page: facebook.com/thebouqsco Company Twitter Handle: @thebouqsco Other URL: invest.bouqs.comBiographical Information: John Tabis is a visionary, a strategist, a marketer, and a Founder. John is currently Founder & Chairman of the Board at The Bouqs Company, Partner & Head of Incubation at M13, and Professor of Entrepreneurship at UCLA Anderson. Prior to these roles John worked at global management consulting firm Bain & Company, and in Strategy & Innovation at The Walt Disney Company. John studied Business at The University of Notre Dame, where he graduated Summa Cum Laude, and earned his MBA at the UCLA Anderson School of Management, where he studied on Fellowship. Jon resides in Southern California with his wife and three children. LinkedIn Profile: linkedin.com/in/jtabisInstagram Handle: @jtlives4thisSupport Our SponsorsOur generous sponsors make our work possible, serving impact investors, social entrepreneurs, community builders and diverse founders. Today's advertisers include rHealth, and Frontier Bio. Learn more about advertising with us here.Max-Impact Members(We're grateful for every one of these community champions who make this work possible.)Brian Christie, Brainsy | Cameron Neil, Lend For Good | Carol Fineagan, Independent Consultant | Hiten Sonpal, RISE Robotics | John Berlet, CORE Tax Deeds, LLC. | Justin Starbird, The Aebli Group | Lory Moore, Lory Moore Law | Mark Grimes, Networked Enterprise Development | Matthew Mead, Hempitecture | Michael Pratt, Qnetic | Mike Green, Envirosult | Nick Degnan, Unlimit Ventures | Dr. Nicole Paulk, Siren Biotechnology | Paul Lovejoy, Stakeholder Enterprise | Pearl Wright, Global Changemaker | Scott Thorpe, Philanthropist | Sharon Samjitsingh, Health Care Originals | Add Your Name HereUpcoming SuperCrowd Event CalendarIf a location is not noted, the events below are virtual.Superpowers for Good Live Pitch – Private Investor Session: Immediately following the March 17, 2026, live broadcast at 8 PM ET / 5 PM PT, investors are invited to join an exclusive private Zoom session to engage directly with the presenting founders—BRG Therapeutics (Dale Walker), GigaWatt (Deep Patel), My Diabetes Health (Dr. Prem Sahasranam), and rHEALTH (Eugene Chan). In this dedicated off-air environment, participants can ask deeper questions about strategy, traction, deal terms, and impact while exploring their active Regulation Crowdfunding campaigns in real time. Watch the live pitches on Roku, Amazon Fire TV, LG Smart TVs via e360tv, LinkedIn, YouTube, or Facebook—then continue the conversation in the private investor session where capital and clarity come together. Register free to get access to both events.SuperCrowd Impact Member Networking Session: Impact (and, of course, Max-Impact) Members of the SuperCrowd are invited to a private networking session on March 17th at 1:30 PM ET/10:30 AM PT. Mark your calendar. We'll send private emails to Impact Members with registration details. Upgrade to Impact Membership today!SuperCrowdHour March: This month, Devin Thorpe will explore how investors can align profit with purpose in a powerful session titled “Why You Should Make Money with Impact Crowdfunding.” As CEO and Founder of The Super Crowd, Inc., Devin will share practical insights on generating financial returns while driving measurable social and environmental impact through regulated investment crowdfunding. Register free to get all the details. March 18th at Noon ET/9:00 PT.SuperCrowd26 featuring PurposeBuilt100™: This August 25–27, founders, investors, and ecosystem leaders will gather for a three-day, broadcast-quality global experience focused on disciplined capital formation, regulated investment crowdfunding, and purpose-driven growth. We're bringing together leading voices in impact investing, compliance, digital marketing, and circular economy innovation to deliver practical frameworks, real-world case studies, and actionable strategies. The event culminates in the PurposeBuilt100™ Showcase, recognizing 100 of the fastest-growing purpose-driven companies in the U.S. Register now to secure your seat and get all the details. August 25–27, streaming worldwide.Community Event CalendarSuccessful Funding with Karl Dakin, Tuesdays at 10:00 AM ET - Click on Events.Nominate your MedTech, BioTech or Life Sciences company for the prestigious TAG Awards. The deadline is quickly approaching! Apply before March 13! Use the discount code SUPERPOWER to save 20%!If you would like to submit an event for us to share with the 10,000+ changemakers, investors and entrepreneurs who are members of the SuperCrowd, click here.Manage the volume of emails you receive from us by clicking here.We use AI to help us write compelling recaps of each episode. Get full access to Superpowers for Good at www.superpowers4good.com/subscribe

Tech Diva Biz Talks is talking to a strategist who cuts through the noise like a laser. Ryan Burch is the Founder of Tobie Group, a consultancy built on one simple belief: businesses deserve better marketing.After running advertising campaigns for major Fortune 500 brands at eBay, Ryan saw firsthand how bloated budgets, buzzwords, and confusion often get in the way of real results. So he built something different. At Tobie Group, he delivers smart strategy, flexible support, and marketing that actually moves the needle.With 20+ years of experience across retail, healthcare, financial services, SaaS, education, and consumer products, Ryan brings a rare dual perspective; he's been on both the agency side and inside the pressure cooker of corporate teams. That's why he's known for simplifying the complex, cutting the fluff, and helping overwhelmed teams regain clarity.From paid media and SEO to CRM systems, marketing tech, and the new world of AI and automation, Ryan helps businesses stay competitive, sustainable, and dialed-in to what actually works, not what's trending this week.He also publishes Office Hours, a marketing newsletter for business owners who want practical insights without burnout, and he advises nonprofits and startups while breaking down classic ads for timeless marketing lessons.So get ready, because today, we're diving into the kind of marketing clarity every business owner needs.Tobie GroupAds Report CardSend us a messageBuzzsprout - Let's get your podcast launched!Start for FREEDigital Marketing PlatformContent Creator Machine - The integrated all-in-one online marketing, business tool/platform.Altogether Domains, Hosting and MoreBringing your business online - domain names, web design, branded email, security, hosting and more.Digital Business CardsLet's speed up your follow up. Get a digital business card.Small Business Legal ServicesYour Small Business Legal Plan can help with any business legal matter.Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showWant to be a guest on Tech Diva Biz Talks? Send Audrey Wiggins a message on PodMatch, here: podmatch.com/hostdetailpreview/audreywiggins To work with Audrey schedule a breakthrough/discovery session.

In today's Cloud Wars Minute, I explain why customer pressure is forcing SAP, Oracle, and Workday to overhaul traditional enterprise software sales models. Highlights 00:01 — Hello my friends. Welcome back to Cloud Wars Minute. We've got some big news here because we've got SAP, Oracle, and Workday all agreeing on a very key issue here and instituting some changes at the same time. What led to this unprecedented alignment between three companies that you know, day after day in the marketplace, are scratching each other's eyes out? 00:49 — It's really this notion about what's going on with customers here in these days of the AI revolution, with things moving so much faster. Customers are under enormous pressure to do things differently, to get AI throughout the organization and achieve better outcomes, but not spend too much money and not take risks. 01:20 — The very last thing that customers want or need or are willing to tolerate is old-fashioned approaches to how they engage with software companies. Especially now as the software itself is changing. They're not just apps vendors anymore, but agent vendors and data cloud vendors helping customers organize data and revise processes. 02:21 — Across the board these companies have decided they need to combine different sales organizations or flatten the existing ones to achieve a simpler point of contact for customers. Not so many different people from the same vendor calling on them. Workday says customers are moving faster and the old decision model doesn't work anymore. 03:08 — Rob Enslin, President and Chief Commercial Officer at Workday, said the company wants to push more decisions out to the point of the customer and have them spend less time with the inner workings of what Workday is doing. At SAP, the sales organization called Customer Success is now paired with the services and delivery team run by Thomas Saueressig. 04:00 — Customers are saying they want to give these companies their money but don't have time to hear endless presentations or meet half of a sales force. Either make it simpler or you're never going to see another nickel. In the early days of the AI revolution leading into the AI economy, customers cannot operate the old-fashioned way with software companies. Visit Cloud Wars for more.

The latest North State and California news on our airwaves for Tuesday, March 10, 2026.

Most B2B content fails for a simple reason: it talks about the company instead of the customer. In this episode, Nick Centera explains how great marketers find the intersection between what the business wants to say and what customers actually care about—and why anything else turns into what he calls a “glorified pamphlet.”  Nick shares a practical approach for uncovering real customer insight, mapping it to the buyer journey, and turning features into stories that people remember. We also explore the emotional side of B2B marketing—something many teams ignore even though every purchase still comes down to people making decisions.If your content feels busy but not effective, this conversation will help you rethink how you plan, structure, and tell better marketing stories.What you'll learn in this episode:Why most B2B content fails when it focuses on the company instead of the customerHow to find the intersection between business goals and customer needsPractical ways to capture the voice of the customer (even in complex industries)How to map content across the buyer journey—from awareness to decisionThe difference between listing features and communicating real benefitsWhy emotional connection still matters in high-value B2B dealsHow storytelling principles from filmmaking can strengthen marketing contentA simple test to ensure your content answers the most important question: “Why should the customer care?”About Nick CenteraNick Centera is a marketer in the renewable energy sector who focuses on using storytelling to connect complex industries with the people they serve. Before entering marketing, Nick worked in film and production with the goal of becoming a cinematographer. That background in storytelling now shapes how he approaches marketing—especially in technical B2B environments.Over the past decade, he has built marketing strategies that combine customer insight, narrative structure, and business goals to create content that resonates beyond product features.Nick also hosts the Renewable Storytellers podcast, where he speaks with leaders across the utility-scale energy space about the people and stories powering the industry.Connect with Nick:LinkedInPodcast – Renewable StorytellersQcells EPCText us what you think about this episode!

Episode 1911 - brought to you by our incredible sponsors: QUINCE: Don't keep settling that clothes that don't last. Go to Quince.com/hardfactor for free shipping and 365-day returns.  FACTOR -  Head to factormeals.com/hardfactor50off and use code hardfactor50off to get 50% off your first Factor box PLUS free breakfast for 1 year. *Offer only valid for new Factor customers with code and qualifying auto-renewing subscription purchase. Make healthier eating easy with Factor.  00:00:00 Timestamps 00:05:50 What happened in 1911? 00:08:00 Meta is being sued as it's alleged that their AI glasses have been sharing customers' nude, having sex, jerking off, and bank cards, to Meta contractors reviewing 00:23:55 Epstein file FBI interviews related to Trump allegations were released  00:28:00 New Epstein death stuff coming out about a guard getting weird payments 00:35:20 UNR student and OF member caught jerking it in the school library 00:39:10 Canadian man steals and tortures beloved flamingo from Vegas Flamingo resort And much more Thank you for listening and supporting the pod! Go to patreon.com/HardFactor to join our community, get access to Discord chat, bonus pods, and much more - but most importantly: HAGFD!! Learn more about your ad choices. Visit megaphone.fm/adchoices

If you've ever struggled to explain what your business does or felt like your marketing should be converting better, join us for StoryBrand Your Business Live. It's a two-day workshop in Nashville this May 7-8, 2026 where Donald Miller will teach you how to build clear messaging that works. You'll also get direct feedback from StoryBrand Certified Guides so you walk out confident your message connects. Every workshop this year has filled up fast, and this one will too. Register now at http://storybrand.com/live       Chances are, you already know that story is everything when it comes to growing your business. Customers who feel invited into a narrative engage more, understand more, and buy more. The harder question has always been a practical one: where do these stories actually go, and how do you write them without starting from scratch every time?   In this episode, Donald Miller shares the exact 7-part AI prompt he uses with clients to transform flat copy into story-driven messaging, from landing pages to keynotes to product descriptions on Amazon. He walks through how to name the problem, agitate it emotionally, state a clear need, and only then introduce your product as the solution. Use this formula correctly, and you're not just writing better marketing. You're making it nearly impossible for your customer to look away.         Connect with Donald Miller on social media: https://www.instagram.com/donaldmiller/ https://www.facebook.com/donaldmillerwords http://StoryBrand.com   Building a StoryBrand 2.0 is now available! https://buildingastorybrand.com/?utm_medium=social&utm_source=youtube&utm_campaign=&utm_term=cb&utm_content=SB_Framework   Make your marketing and messaging work with the StoryBrand framework—and you can do that with the updated version of the book, Building a StoryBrand 2.0, now available!

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Retail today looks a lot different than it used to. Customers can shop on their phone from their couch. They can compare us to the entire world in about five seconds. They expect personalization. They expect overnight, or even two-hour delivery. And honestly? That's fair! If we want to stay relevant, we have to evolve and grow to meet the customer's changing needs. But one constant that's anchored us through our entire 125 years is that we don't define what good service looks like—customers do. In parts 1 and 2 of our 125th anniversary series we took a look back at our history, and how our culture has spread and grown along with the company. For Part 3 we're bringing the focus to the present—to pay attention to what a modern customer is looking for, to meet them on their terms, and to empower our people to seek out new and better ways to serve. To help tell this story you'll hear, once again, from my brother and Co-CEO, Erik Nordstrom, as well as our cousin and Chief Merchandising Officer, Jamie Nordstrom. You'll also hear from a few current Nordstrom employees in varying roles—from the physical sales floor to our digital marketplace. No matter where our customers wish to shop with us—in a store face-to-face, or in sweatpants under a blanket in bed—we'll be there for it. Yes, the business has become more complex, but the mission is simple: Make customers feel good, and look their best. Thanks for tuning in to episode 105. We hope you enjoy it! Did you know that YOU can be on The Nordy Pod? This show isn't just a one-way conversation. We want to hear about what Nordstrom looks like through your eyes. Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: 206.594.0526, or send an email to nordypodcast@nordstrom.com to be a part of the conversation! And, be sure to follow us on Instagram @thenordypod to stay up to date on new episodes, announcements and more.

Am I the Genius? is the show where you get real answers to questions you've always wondered but didn't think to ask. Subscribe on YouTube - youtube.com/@amithegenius?sub_confirmation=1 Am I the Jerk? on Instagram - instagram.com/amithegenius Am I the Jerk? on Spotify - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://open.spotify.com/show/0uEkxvRMpxLuuHeyPVVioF?si=b279dadfe593432b⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ x.com/amithejerk facebook.com/amithejerk SUBMIT YOUR OWN STORIES HERE ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://amithejerk.com/submit⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Mint Mobile - Get this new customer offer and your 3-month Unlimited wireless plan for just 15 bucks a month at MINTMOBILE.com/AITJ Quince - Keep it classic and cool — with long-lasting staples from Quince. Go to Quince.com/AITJ for free shipping on your order and three hundred and sixty-five -day returns. EveryPlate - Dig into these flavor-packed meals your household will love. New customers can enjoy this special offer of only $1.99 a meal. Go to everyplate.com/podcast and use code AITG199 to get started. Green Chef - Head to Greenchef.com/50AITJ and use code 50AITJ to get fifty percent off your first month, then twenty percent off for two months with free shipping. Lola Blankets - Get 35% off your entire order at Lolablankets.com by using code AITJ at checkout. Uncommon Goods - To get 15% off your next gift, go to UncommonGoods.com/AITJ Don't miss out on this limited-time offer. Uncommon Goods. Learn more about your ad choices. Visit megaphone.fm/adchoices

The Brands That Win Care More. In baseball, you can feel when a team cares. You walk into the clubhouse… You watch how players treat the equipment manager… You see the energy in batting practice. You know immediately. The same thing happens in business. Customers can feel when a company actually gives a damn. And when they do… they become your biggest promoters. In this episode of WINNERS FIND A WAY, Trent Clark sits down with Justin Ricklefs, founder of Guild Collective and author of Give a Damn, to talk about the real competitive advantage in business today: human connection. Justin shares how brands win when they stop shouting about their products… and start telling stories that connect with people. This conversation covers: • Why your brand story matters more than your marketing budget • The biggest mistake companies make when communicating with customers • Why Chick-fil-A, Nike, and Apple dominate through emotional connection • How great leaders build companies that people actually care about • The power of customer delight in a noisy marketplace As Justin says: "Your brand is the story people tell about you when you're not in the room." Winners Find a Way_ Guest-Justi… The question every leader should ask is simple: What story are people telling about your company? ABOUT THE GUEST Justin Ricklefs is the Founder and CEO of Guild Collective, a Human-First brand agency helping organizations grow through clarity, connection, and creativity. Before launching Guild Collective, Justin spent years working in sports organizations including the Kansas City Chiefs, helping build partnerships and revenue through strategic storytelling. Justin is also the author of Give a Damn: The Catalyst for Caring Companies, a book that challenges businesses to rediscover the power of caring about customers, employees, and community. He lives in Kansas City with his wife Brooke and their five children. RESOURCES MENTIONED Justin Ricklefs Website: https://guildcollective.com Book: Give a Damn Connect with Justin LinkedIn: https://www.linkedin.com/in/justinricklefs/ WATCH / LISTEN TO THE EPISODE