Podcasts about customers

In this week's “Throwback Thursday” segment, we hear from an athlete who sets out to create chewable energy gum. It's gum-believable! Side Hustle School features a new episode EVERY DAY, featuring detailed case studies of people who earn extra money without quitting their job. This year, the show includes free guided lessons and listener Q&A several days each week.Show notes: SideHustleSchool.comEmail: team@sidehustleschool.comBe on the show: SideHustleSchool.com/questionsConnect on Instagram: @193countriesVisit Chris's main site: ChrisGuillebeau.comRead A Year of Mental Health: yearofmentalhealth.comIf you're enjoying the show, please pass it along! It's free and has been published every single day since January 1, 2017. We're also very grateful for your five-star ratings—it shows that people are listening and looking forward to new episodes.

Today we are talking about "Why Your Customers HATE You!" gigstrategic.com seancastrina.com

#925: The NBA drops the hammer down on the LA Clippers for circumventing the league's salary-cap rules. The USS Abraham Lincoln makes a stop at a Thailand resort known for its history in sex tourism after a lengthy deployment. Customers are discovering restaurants are starting to rely on AI-generated images to promote their food…and it's disturbing. Neal dives into the numbers of the new “working class,” the dying tradition of the 10PM dinner in Spain, and the clever way the New England Patriots to distract their opponents field goal attempts. Finally, Uber lays off 10% of its employees.  Learn more at https://go.amex/morningbrew  If you're in NYC, come to our run club on 9/16: https://www.morningbrew.com/runclub Come to our trivia night! https://mbdtrivianight-september2026.splashthat.com/  Subscribe to Morning Brew Daily for more of the news you need to start your day. Share the show with a friend, and leave us a review on your favorite podcast app. Listen to Morning Brew Daily Here:⁠ ⁠⁠https://www.swap.fm/l/mbd-note⁠⁠⁠  Learn more about your ad choices. Visit megaphone.fm/adchoices

Marketing mistakes that make it through the approval process can lead to customer backlash, damaged brand reputation, and costly rework. In this episode of Frictionless Growth Lab, Sonia Thompson explores what the Callaway and Good Good Golf ad controversy reveals about a problem many brands face: marketing approval processes that aren't equipped to catch cultural issues before customers do. You'll learn how to strengthen your marketing approval process with clearer criteria, greater cultural intelligence, and the right escalation paths—so your team can identify potential problems before campaigns reach customers. Frictionless Growth Partnership: https://www.frictionlessgrowthlab.com/retainer/ Support with improving marketing infrastructure: https://calendly.com/soniathompson/30-minute-meeting-connection

News with Sean 9-3-2026 …Are AI Shopping Carts causing customers to spend more money?

A former SWAT cop who hates gun shops bought a 100-year-old bank and built one of the most creative firearms businesses in the country.In this episode of Founder Talk, Alex Sheridan sits down with Matthew Gerard, founder of Down Range CC in Rochelle, Illinois. From John Wick-style tastings inside a historic bank vault to challenge coins that replace business cards, Matthew is building an experience-driven brand in a lower income town that pulls customers from miles away.Key takeaways:00:00:00 Introduction00:01:36Q: How do you build a unique business in a traditional industry like firearms retail?A: Matthew Gerard explains that he hated the standard gun shop model, so he designed his store around education and premium experiences rather than volume sales. The building itself, a historic 1908 bank with an original vault, became the centerpiece of a completely different customer experience.00:36:35Q: How do you market a luxury product in a lower income area?A: Matthew Gerard spends as little time in his shop as possible and instead goes to golf outings and Chamber of Commerce events in wealthier surrounding towns. He gets in front of people with money rather than waiting for them to find him.00:40:10Q: Why are women the fastest growing market in firearms and how should gun shops respond?A: Matthew Gerard notes that most gun shops are not female friendly and default to handing women a small pink gun. Down Range has offered ladies-only classes for years and designs every element of the store experience to be welcoming regardless of gender.00:55:04Q: How do you market a firearms business when social media platforms shadow ban gun content?A: Matthew Gerard discovered that Facebook monitors the first 30 seconds of live streams. He opens every stream with "Welcome to the Down Range Natural History Museum" to bypass the filter, then transitions to gun sales content. The hack worked so well that Facebook is now paying him for engagement.01:00:01Q: Why is firearms training so critical even if you already own a gun?A: Matthew Gerard compares most gun owners to Linus from Peanuts carrying a security blanket. The gun makes them feel safe but they have never trained under stress. Down Range uses force-on-force training with airsoft to simulate real threat scenarios.

Can AI make tax prep cheaper without replacing the experts behind it? Hector Garcia joins Blake and David to unpack Intuit's TurboTax pricing pressure, QuickBooks' push into the mid-market, and whether AI-powered services are a bridge to automation. They also examine Thomson Reuters' proprietary tax-and-legal AI model, Relate's $100 million raise, and a student's unusual path onto the New Mexico Board of Accountancy.SponsorsCloud Accountant Staffing - http://accountingpodcast.promo/casThomson Reuters - http://accountingpodcast.promo/taxautomationOnPay - http://accountingpodcast.promo/onpaySavant Labs - http://accountingpodcast.promo/savantChapters(00:00) - TAP 503 (02:47) - Intuit earnings overview (03:52) - Meet Hector Garcia (04:40) - Intuit stock and AI fears (07:57) - TurboTax pricing pressure (11:34) - TurboTax Live strategy shift (16:12) - TurboTax Live vs firms (19:47) - AI plus human bridge (22:13) - QuickBooks Free and Light (25:54) - Thomson Reuters builds LLM (30:29) - Trust security and ownership (34:16) - Vertical models disrupt giants (35:18) - Copilot partnership pitch (36:51) - Bulk AI Adoption (38:59) - Rillet Unicorn News (39:21) - Workday Buyout Math (40:50) - Switching Costs Reality (43:12) - Intuit Versus Rillet (45:26) - How Rillet Wins (48:18) - AI Spend Line Item (51:15) - Stripe Buys OpenRouter (53:22) - Reframe Conference Pitch (56:01) - Pablo Pledgebar Cautionary (57:08) - Britton Joins Board (01:01:37) - Student View On PE (01:04:57) - Education And AI Concerns (01:09:33) - Board Dynamics Explained (01:12:12) - Regulation Priorities (01:15:13) - Wrap Up And CPE  Show NotesIntuit Reports Fourth Quarter and Full Year Fiscal 2026 Results; Sets Fiscal 2027 Guidancehttps://investors.intuit.com/news-events/press-releases/detail/1320/intuit-reports-fourth-quarter-and-full-year-fiscal-2026-results-sets-fiscal-2027-guidanceThomson Reuters Leverages its World-Class Data Assets to Launch Its Own Frontier Modelhttps://www.thomsonreuters.com/en/press-releases/2026/august/thomson-reuters-leverages-its-world-class-data-assets-to-launch-its-own-frontier-modelRillet Raises $100 Million Series C at $1 Billion Valuation, Becomes Unicornhttps://techcrunch.com/2026/08/19/rillet-raises-100m-series-c-at-1b-valuation-2-years-after-emerging-from-stealth/Silver Lake Eyes $51 Billion Workday Take-Private in Mega Software Dealhttps://www.axios.com/2026/08/14/silver-lake-workday-take-privateStripe Agrees to Acquire OpenRouter to Help Businesses Optimize Token Routing and Usagehttps://stripe.com/newsroom/news/stripe-agrees-to-acquire-openrouterFrom Accounting Major and Frat Brother to Suspected of Being Penn State's Largest Drug Dealerhttps://www.nbcnews.com/news/us-news/penn-state-agostino-abbatiello-drug-scheme-rcna593041Accounting Student Appointed to the New Mexico Public Accountancy Boardhttps://news.unm.edu/news/accounting-student-appointed-to-the-new-mexico-public-accountancy-boardNeed CPE?Get CPE for listening to podcasts with Earmark: https://earmarkcpe.comSubscribe to the Earmark Podcast: https://podcast.earmarkcpe.comGet in TouchThanks for listening and the great reviews! We appreciate you! Follow and tweet @BlakeTOliver and @DavidLeary. Find us on Facebook and Instagram. If you like what you hear, please do us a favor and write a review on Apple Podcasts or Podchaser. Call us and leave a voicemail; maybe we'll play it on the show. DIAL (202) 695-1040.SponsorshipsAre you interested in sponsoring The Accounting Podcast? For details, read the prospectus.Need Accounting Conference Info? Check out our new website - accountingconferences.comLimited edition shirts, stickers, and other necessitiesTeePublic Store: http://cloudacctpod.link/merchSubscribeApple Podcasts: http://cloudacctpod.link/ApplePodcastsYouTube: https://www.youtube.com/@TheAccountingPodcastSpotify: http://cloudacctpod.link/SpotifyPodchaser: http://cloudacctpod.link/podchaserStitcher: http://cloudacctpod.link/StitcherOvercast: http://cloudacctpod.link/OvercastClassifieds Fearless Foundry - www.advisoryamplified.comExpense Bot - https://www.expensebot.ai/accountantProfitRoot - https://tryprofitroot.com/Want to get the word out about your newsletter, webinar, party, Facebook group, podcast, e-book, job posting, or that fancy Excel macro you just created? Let the listeners of The Accounting Podcast know by running a classified ad. Go here to create your classified ad: https://cloudacctpod.link/RunClassifiedAdTranscriptsThe full transcript for this episode is available by clicking on the Transcript tab at the to...

We start off season six of the podcast with a great question about customer service around ceramics. The gang answer a question from a paint-you-own pottery studio about reassuring customers that they don't use lead and using the full range of cobalt and copper sources that are available on the market.    Have you checked out the new For Flux Sake Patreon? This is a great way to show your support and have access to discounted merch, live hangouts, and extra episodes. Head over to Patreon and sign up today.    Today's episode is brought to you by Monkey Stuff, Kiln Fire, Sheffield Pottery, Speed Ball, and Ceramic Materials Workshop's Ware Glazes.   This week's episode features the following topics: Season 6, paint-your-own pottery, lead, cadmium, cobalt, copper  

Could changing one word on a sign or product listing make a product sell better? Last week at our Farmer's Bag Toledo pickup, I noticed something strange happening with two kinds of onions sitting right next to each other. Customers kept choosing one—and passing over the other. Then one of our volunteers made an observation: "I wonder if it's the name." That comment made me think, "Oh I've got to do a podcast about this!" Because as farmers, we often name our products based on what we call them -- i.e. the variety in the seed catalog, the technical name of the cut, or whatever makes sense to us behind the scenes. But your product name isn't just an inventory label. It's marketing copy. In this episode, I'm sharing seven simple tests you can use when naming (or renaming) your farm products—from everyday items in your online store to bigger signature offers and programs. We'll talk about how the right name can help a customer understand what you're selling, recognize why they might want it, remember it, and sometimes even stop in their tracks and ask, "Wait... why do you call it THAT?" If you've ever struggled with what to call something, or you've got a product customers consistently seem to overlook, this episode will give you a new way to look at the words on the sign. Listen in and then choose ONE product on your farm to rename and test this week. Helpful Links & Resources What email provider do I use for my email marketing launches? I recommend Kit.com -- it is easy to use, powerful, and getting better every year. It also integrates with most e-commerce providers and tools. Use my affiliate link! Thank You to Our Podcast Sponsors: Local Line is my farm's preferred e-commerce platform for farmers. Are you looking for a new solution for your farm? I can't recommend it enough. Easy-to-use inventory management, great customer service, continuous improvement, and a culture dedicated to equipping farmers with marketing expertise. Local Line is offering a free premium feature for free for one year on top of your paid subscription. Claim your discount by signing up for a Local Line account today and using the coupon code: MDF2026. Head to my special affiliate link to get started: www.mydigitalfarmer.com/localline Farm Marketing School is my step-by-step membership program for direct-to-consumer farmers who are ready to treat marketing like a system, not a guessing game. Inside, you'll get plug-and-play projects, templates, monthly coaching, and a repeatable framework to help you grow your email list, run stronger promotions, and increase sales (whether you're a vegetable, meat, CSA, flower, dairy, microgreen, or value-added farm). Your investment is only $69/month. Over 15 marketing projects to choose from. Learn more and enroll at: www.mydigitalfarmer.com/fms Support the Podcast: Love the My Digital Farmer Podcast? Help me reach more farmer earbuds! Subscribe on your favorite podcast app so you never miss an episode. ⭐️  Leave a Review on Apple Podcasts, because it helps other farmers find the show. Share this episode with a fellow farmer or small business owner. Or forward my weekly email about the show to a farmer! (Get on that email list here to get more marketing tips: www.mydigitalfarmer.com/subscribe)

Welcome to another episode of Building the Premier Accounting Firm podcast. Join host Roger Knecht and serial entrepreneur Chris Shurian as they explore the vital intersection of accurate financial data, exceptional customer service, and business ownership. This episode provides actionable strategies for accounting professionals and business owners to better understand the metrics that drive success and the power of building genuine client relationships. In This Episode: 00:00 Defining Founders and Business Exits 04:16 The Crucial Role of Accurate Accounting 11:34 Key Metrics and Simplifying Financial Reporting 21:08 The Power of Exceptional Customer Service 30:46 Creating Wow Moments for Customers 40:52 Setting Expectations and Professional Care 50:55 Authenticity in Business Leadership Key Takeaways: Prioritize accurate, timely financial reporting to prevent business failure and enable informed decision-making. Implement the "barefoot experience" approach to customer service to exceed expectations and stand out in competitive industries. Use simple, high-level dashboards—or "scorecards"—to keep business owners focused on green-light, red-light metrics. Maintain human connection in business interactions, even when leveraging technology, to build long-term loyalty. Featured Quotes: "You have to know your numbers. You absolutely have to know your numbers." — Chris Shurian "Customer service is a contact sport." — Chris Shurian "We need to recognize that when we fail to actually do our jobs properly, it does hinder the business owner from making informed business decisions." — Roger Knecht Conclusion: Thank you for joining us for another episode of Building the Premier Accounting Firm with Roger Knecht. For more information on how you can establish your own accounting firm and take control of your time and income, call 435-344-2060 or schedule an appointment to connect with Roger's team here. Sponsors: Universal Accounting Center Helping accounting professionals confidently and competently offer quality accounting services to get paid what they are worth.   Offers: Special Offers for our Podcast Listeners, CLICK HERE to take advantage of them today!   Remember this: Accounting Success IS Universal. Be sure to listen to our next episode and subscribe.   Also, let us know what you think of the podcast and please share any suggestions you may have.  We look forward to your input: Podcast Feedback   For more information on how you can apply these principles to start and build your bookkeeping, accounting, & tax business, please visit us at www.universalaccountingschool.com or call us at 801-265-3777.  And know that if it's about accounting, it's Universal.

Your Tenant Is Running a Business From Your Rental. Now What? Your tenant starts operating a business from your rental property. Do you care? Maybe not. But your condo corporation, municipality, lease agreement and insurance company might. In today's episode of the Canadian Real Estate Investing Morning Show, Wayne and Gabby break down a real situation happening inside their own rental portfolio after a condo corporation discovered that one of their tenants was advertising childcare services from the property. The tenant may simply have been trying to earn some additional income. From Wayne's perspective, that alone is not the problem. The problem is what that business could potentially do to the risk and liability attached to the property. Customers entering the rental. Children being cared for inside. Additional traffic and parking. Increased wear and tear. Business equipment or inventory. Potential injuries. And most importantly: What happens to your landlord insurance policy if the property is being used for something your insurer never agreed to cover? This is the kind of boring property-management system that becomes extremely important the day something goes wrong. What You'll Learn What happened when Wayne and Gabby discovered a tenant advertising childcare from their rental Why the condo corporation became involved Whether landlords should automatically prohibit every home-based business The difference between working from home and operating a customer-facing business Why customer traffic may dramatically change the risk How a business can create parking issues in a condominium Why certain businesses may increase wear and tear Why condo bylaws matter even if the landlord personally approves of the business Why municipal permission does not necessarily override condo bylaws Why Wayne recommends prohibiting businesses by default in the lease How landlords can later approve specific activities individually Why landlord insurance is based partly on the property's intended use How business activity could change coverage, exclusions, deductibles or premiums Why the tenant may need separate business liability insurance Whether the landlord may need to be added as an additional insured Why you should get insurance approval in writing Why landlords should confirm the facts before confronting a tenant How Wayne and Gabby communicated with their tenant Why simply sending an email is not the end of the process How landlords can verify compliance Why a property manager does not eliminate the owner's responsibility Why regular inspections and systems still matter even with professional management Why Wayne Doesn't Obsess Over Daily Real Estate News Wayne starts today's episode responding to a listener who complained that the Morning Show does not spend enough time discussing inflation, trade negotiations, interest-rate predictions and daily real estate-market news. His response is that most of that information has very little impact on how he operates a properly structured long-term rental portfolio. Wayne's strategy is not built around predicting what property values will do next month. It is built around buying properties capable of surviving 20 years or more. That means strong cash flow, strong returns without relying on appreciation, strong tenant demand, the right landlord environment, promising long-term market fundamentals and systems capable of protecting the investment when something inevitably goes wrong. Wayne does pay attention to market information when it could influence an actual decision. Should he buy? Sell? Refinance? Take equity out? Change financing strategy? Those forecasts matter because they affect the operation of the business. But endlessly predicting whether values will move slightly up or down is not the foundation of his investing strategy. Long-Term Investors Need Systems This leads directly into today's primary topic. If you are planning to own a property for 20 years, you need systems for situations that may only happen once or twice during that ownership period. A tenant operating a business from the property is one of those situations. The probability may be relatively low. The consequences could still be significant. And Wayne's philosophy is that the investor should have the system before the problem appears. The Real Situation: A Tenant Advertising Childcare Wayne and Gabby recently received an email from the manager of one of their condominium corporations. Someone had discovered a social-media advertisement from their tenant offering childcare or day-home services from the rental property. The condo corporation provided Wayne and Gabby with a screenshot of the advertisement, the applicable condominium bylaw and a request that the activity stop. The condo bylaws prohibited this type of commercial activity from the townhouse. Wayne's personal reaction was not: "How dare our tenant make money?" Quite the opposite. If the tenant can earn additional income, that may improve their financial situation and ability to pay rent. The problem is that Wayne's personal opinion does not override the condo bylaws. And even without the condo restriction, there would still be several other issues to investigate. Working From Home Is Not Necessarily the Same Thing A home-based business can mean many different things. Someone working remotely on a laptop is obviously different from operating a daycare. Someone selling T-shirts online and shipping them through the mail is different from running a salon with customers coming through the door every hour. Gabby says one of the most important dividing lines is often: Are customers attending the property? Once customers begin arriving, the potential liability changes. That can also affect parking, neighbours and common-property usage in a condominium. A childcare business creates another level of concern because multiple children may be on the property for extended periods. Increased Wear and Tear Insurance is not the only concern. Different businesses can also affect the physical property. Consider customer traffic, equipment, furniture, inventory, frequent use of entrances, additional plumbing or electrical usage and changes made to rooms to accommodate the business. The question becomes: How is this business changing the way my rental property is being used? That matters to both the landlord and insurer. Check the Condo Bylaws For condominium properties, this is one of the first checks. A tenant must comply with the condominium corporation's bylaws. A landlord cannot simply tell the tenant: "I'm okay with it." If the activity violates the condo bylaws, the landlord's permission does not solve the problem. That is exactly what happened in Wayne and Gabby's situation. The activity was prohibited under the condo bylaws, so it could not continue. Check Municipal Requirements If the property is not governed by restrictive condo bylaws, or if the bylaws permit the activity, the next question is whether the municipality allows it. Some businesses may require licensing, permits, specific zoning, parking requirements, occupancy restrictions or other approvals. However, municipal approval does not automatically mean the landlord or condo corporation must allow it. There can be multiple layers of requirements. Put It in the Lease Wayne recommends that landlords address home-based businesses directly in the lease. His preferred default is: No business activity without landlord approval. That does not mean the landlord can never approve one. It means the tenant must first ask. The landlord can then investigate: What exactly is the business? Will customers attend? Is it permitted by the municipality? Is it permitted by the condo corporation? Does it affect insurance? Is additional coverage required? Once those questions are answered, the landlord can make an informed decision. Leaving the lease silent creates unnecessary ambiguity. The Biggest Issue: Insurance This is where today's episode becomes especially important. A landlord insurance policy is written based on the expected use of the property. The insurer believes it is insuring a residential rental. If that rental begins functioning partly as a commercial operation, the risk may change. That could affect policy eligibility, liability coverage, premiums, deductibles, exclusions or required coverage. Wayne uses the example of someone operating a hair business. Imagine a customer gets injured. Or a hot styling tool causes a fire. The insurer investigates the loss and discovers that a commercial hair operation was being run from a property insured simply as a residential rental. That is not something Wayne wants to discover after the claim. Questions to Ask Your Insurance Broker If you are considering allowing a tenant to run a business from your rental, Wayne and Gabby recommend speaking directly with your insurance broker. Ask: Does my landlord policy permit this specific activity? Does customer traffic change my coverage? Does childcare change the coverage? Does business equipment or inventory change anything? Does the tenant require separate commercial liability insurance? Should the landlord be added as an additional insured? Are there new limits, exclusions or deductibles? Can the insurer confirm its approval in writing? That last question matters. A phone conversation with a broker is useful. Written confirmation is much better. Don't Accuse the Tenant Before Confirming the Facts Gabby emphasizes another important part of the process. Just because somebody tells you that your tenant is running a business does not automatically make it true. Verify first. Ask for evidence. Review the advertisement. Review the condo bylaws. Confirm what the tenant is actually doing. Check municipal requirements. Speak with your insurer. Then communicate with the tenant. In Wayne and Gabby's situation, they already had screenshots of the advertisement and the applicable condominium rule. That gave them enough information to address it properly. How Wayne and Gabby Addressed the Tenant Their assistant sent the tenant a professional written message. The tone was not aggressive. They acknowledged that the tenant may not have realized the activity would create an issue. They explained that the childcare services were contrary to the condominium bylaws and their lease agreement. They asked the tenant to discontinue providing the services from the property. And they invited the tenant to respond if there had been a misunderstanding. That is a much better approach than immediately sending an angry threat. Get the facts. Explain the issue. Put it in writing. Don't Stop at the Email Sending the email does not finish the process. The landlord still needs to verify compliance. That may mean a follow-up. It may mean an inspection with proper notice. It may mean monitoring whether the activity continues to be advertised. The important part is having a documented process rather than simply assuming: "I told them to stop, so I'm sure they stopped." Property Managers Don't Remove Your Responsibility Wayne finishes with an important warning for investors using property managers. Hiring a property manager does not mean you should completely stop paying attention. A tenant could pay rent on time, have excellent credit, never complain, remain in the property for five years and still be operating an activity that creates significant liability. If nobody ever checks the property, how would you know? Wayne is not criticizing property managers. His point is that the risk ultimately belongs to the property owner. If something goes wrong, ignorance does not automatically protect you. You need systems that ensure these issues are actually being checked. The Main Lesson Home-based businesses are not automatically bad. Some may create almost no meaningful additional risk. Others can fundamentally change how the property is being used. The landlord's job is not to make assumptions. The landlord's job is to investigate. Check the lease. Check the condo bylaws. Check municipal requirements. Check the insurance. Confirm the facts. Communicate in writing. Verify compliance. That may not be as exciting as predicting next month's interest-rate decision. But these are the systems that help you keep a rental property profitable and protected for 20 years. And that is where long-term real estate wealth is actually built. About Your Hosts Wayne and Gabby Hillier are Canadian real estate investors, entrepreneurs and founders of REI Masters. Through the Canadian Real Estate Investing Morning Show, they provide practical education, free coaching and lessons from operating their own Canadian rental-property portfolio. Resources & Contact Send Your Questions to the Show Have a question about tenants, insurance, property management, buying rental properties or building your portfolio? Wayne and Gabby answer investor questions on the Morning Show.

"The customer doesn't care about who did what. They want it to be right." Episode Chapters [00:01:41] Can Operations Deliver What Marketing Promises? [00:04:21] Keeping the Frontline Informed [00:06:52] Creating One Purpose Across Departments [00:08:41] Trust, Ethics, and Speaking Up [00:10:18] Preparing Operations for Big Disney Announcements [00:14:24] Meeting the Expectations You Create Every promise your organization makes creates an expectation your operation must be prepared to meet. Lee Cockerell discussed what happens behind the scenes when marketing, sales, creative teams, and operations need to work together to deliver for the customer. Lee uses his experiences as a leader at Walt Disney World to highlight the importance of communication, respecting each department's expertise, preparing frontline employees, and creating a culture where people are comfortable speaking up when they see a potential problem. Customers don't care which department made the promise. They remember whether your organization kept it. Read my blog for more from this episode. Resources CockerellStore.com The Cockerell Academy About Lee Cockerell Mainstreet Leader Jody Maberry Travel Guidance Magical Vacation Planners are my preferred travel advisors. Reach out to have them help plan your next vacation. You can reach them at 407-442-2694.    

This podcast was previously recorded in March 2023. The actionable recommendations apply even more today! Customer experience teams are deploying chatbots and AI assistants earlier in the service journey because leadership wants faster resolution and lower cost per contact. That shifts more first interactions to automated flows. Customers are encountering decision-tree prompts instead of human conversation. That produces frustration and forgettable moments instead of loyalty-building moments. This episode addresses that operating pattern with a clear alternative: design AI around emotion and memory, not just efficiency. The conversation features Brian Solis, VP of Global Innovation at Salesforce, a digital anthropologist and futurist who has advised thousands of startups and enterprise organizations on innovation and transformation. He brings a human-centered lens to AI, automation, and the future of work, and he shares how leaders can use technology to build better relationships, better experiences, and better business models without losing the human element. What You Will Learn Replace "cheap automation" with human-centered design by mapping each AI touchpoint to an intended emotional reaction and a memorable moment. Close the skills gap for the jobs of the future by investing in soft skills such as creativity, listening, critical thinking, empathy, and leadership. Use AI to reimagine the customer journey and touchpoints, not just to cut cost, so relationships deepen instead of thinning out. Protect creativity and deep work by rewiring daily habits to reduce distraction and restore flow. Run an "undercover boss" moment to feel the customer and employee experience, then adjust processes so people feel understood and valued. Have a question or thoughts to share? Leave a voice message: https://www.speakpipe.com/StacySherman Learn more at DoingCXRight.com and subscribe to the newsletter for more actionable strategies.

What if the biggest thing holding your dealership back isn't the market, the leads, or even the competition... but the habits happening inside the store every single day? "The biggest bad habit you have is that you allow your employees to run your dealership." - Sean V. Bradley In this episode of the Millionaire Car Salesman Podcast, Sean V. Bradley and LA Williams take a hard look at the small, repeated behaviors that can quietly limit performance across every level of a dealership, from salespeople to leadership. "You've got to expect greatness from yourself." - LA Williams The conversation explores how complacency, inconsistent follow-up, underused technology, negative thinking, and drifting away from proven processes can slowly become part of the culture if they are not addressed. Sean and LA also challenge automotive professionals to think bigger about ownership, accountability, and personal growth, including what it really means to maximize the tools, training, opportunities, and resources already available to you. "If you don't know the tools inside and out, you're only using 10% or 20% of the potential value of it." - Sean V. Bradley If you are serious about becoming sharper, more disciplined, and more intentional in your career, this conversation will definitely make you look at your daily routine a little differently! Key Takeaways: ✅ Many sales professionals fail to fully utilize the advanced tools and systems available at their dealerships, thereby limiting their potential success. ✅ Developing a proactive mindset and treating car sales as an entrepreneurial endeavor can significantly enhance individual and dealership success. ✅ Effective training and personal development go beyond learning sales tactics, encompassing mastery of digital marketing, customer relationship management, and personal branding. ✅ Managers and dealer principals need to enforce accountability and ensure their teams adhere to proven processes, instead of allowing complacent behaviors. ✅ Reflecting on personal weaknesses and embracing continuous improvement can lead to personal and professional transformation.   About Sean V. Bradley Sean V. Bradley is a renowned entrepreneur, keynote speaker, and CEO of Dealer Synergy, a company specializing in training and consulting automotive dealerships to improve sales and operations. With over two decades of experience in the automotive industry, Sean is a celebrated author and is recognized for his innovative strategies in digital marketing and customer relationship management.   About LA Williams LA Williams, also known as the Blind Master, holds the position of Vice President at Dealer Synergy. He is the co-creator of the Millionaire Car Salesman Podcast and an acclaimed author. Despite being totally blind, LA has achieved significant success by leveraging his unique frameworks to inspire and educate automotive professionals to overcome adversity and maximize their potential.     Harnessing Success: Dissecting Effective Strategies from Automotive Sales Titans Key Takeaways Understanding and leveraging tools and technology is imperative for maximizing success in the automotive sales industry. The mindset of treating automotive sales as your own business can lead to unparalleled growth and innovation. Leadership rooted in authentic practice and constant self-improvement sets the groundwork for dealership excellence.   In the high-octane world of automotive sales, the difference between mediocrity and greatness isn't just about product knowledge or charismatic sales pitches. As illuminated in a vibrant exchange between industry veterans Sean V. Bradley and LA Williams, the path to monumental success encompasses mindset mastery, strategic tool utilization, and transformational leadership. With Sean's no-nonsense approach to self-empowerment and LA's captivating advocacy for greatness, automotive professionals are invited to embrace a revolutionary perspective on sales, management, and personal development.   Mastering Technology in Automotive Sales One of the most pertinent themes discussed is the underutilization of technology and resources within dealerships. Sean V. Bradley emphasizes the necessity for employees to fully engage with their available tools, stating, "You are only as strong as your weakest link." This indicates that even the most advanced technologies, akin to the latest iPhone features, yield little value if only used for basic functions. In dealerships where resources like CRM systems, AI integration, and data mining tools are abundant, the challenge is not in their availability but in their effective utilization. As Sean elaborates using the analogy of a ninja equipped with an arsenal of weapons, the expertise lies not in possessing tools but in mastering them: "Can you imagine if you only were able to use it basic or rudimentary?" The implications of this extend beyond individual success, reflecting on the dealership's profitability and competitive edge. With every employee maximizing their toolset, the collective efficacy of the dealership multiplies.   Adopting an Entrepreneurial Mindset Transitioning from technology to mindset, Sean and LA underscore an entrepreneurial approach to automotive sales, treating it as one's own business. Many salespeople fall into the trap of dependency, leading to complacency and stagnation. Instead, Sean encourages a paradigm shift, "You are building your business within the dealership's business." This self-starter attitude circumvents any limitations posed by the dealership's supply of leads or market fluctuations. By pursuing eight varied strategies for car sales—ranging from walk-ins to referrals and beyond—sales professionals can expand their influence and multiply opportunities. This entrepreneurial mindset not only fuels personal income growth but fosters an environment where innovation thrives, setting apart top performers like Cody Carter, who achieved remarkable earnings by mastering these principles. The broader impact of this theme reveals a market characterized by agile, autonomous professionals poised for optimum success.   Transformative Leadership and Accountability Effective leadership, as addressed by Sean, emerges as the backbone of all transformative practices within a dealership. Critically, he observes a pervasive issue: leaders allowing employees to dictate the pace and quality of operations. "You allow your employees to run your dealership," Sean firmly states, highlighting a common pitfall among dealers. For an organization striving for excellence, leadership rooted in authentic practice and unwavering accountability holds the key. The narrative implores leaders to embody the values and discipline they wish to instill in their teams. "Are you the personification of what you're trying to articulate to your people?" Sean challenges. By doing so, they ensure that processes are adhered to and that strategic goals are not just theoretical ideals but operational realities. This approach to leadership extends beyond immediate organizational benefits, fostering a culture that values integrity, dedication, and continuous improvement. As these qualities permeate through all organizational levels, the dealership elevates its standing and success in the competitive automotive landscape.   In examining the dynamic dialogue and intricate strategies shared by Sean V. Bradley and LA Williams, automotive professionals are invited to transcend conventional practices and embrace transformative methodologies. From mastering cutting-edge technologies to adopting an entrepreneurial spirit, and executing authentic leadership, the road to monumental success is paved with conscious decisions, self-mastery, and community empowerment. This profound discourse draws a blueprint not merely for immediate gain but for enduring excellence and innovation in the automotive sales industry.       Resources + Our Proud Sponsors:   ➼ Podium: The AI Platform Powering the Modern Dealership. From instant lead response to seamless test drive scheduling, Podium's AI Employee Jerry works 24/7 to turn every lead into a conversion, so your team can focus on closing. Trusted by thousands of dealerships nationwide and proudly featured on the Millionaire Car Salesman Podcast. Learn how Podium can help you sell more cars, book more service appointments, and grow your dealership. Discover how Podium's innovative AI technology can unlock unparalleled efficiency and drive your dealership's sales to new heights. Visit www.podium.com/mcs to learn more!   ➼ The Millionaire Car Salesman Facebook Group: Join the #1 Automotive Sales Mastermind Facebook Group with over 29,000 automotive professionals worldwide. The Millionaire Car Salesman Facebook Group is the go-to community for car salespeople, BDC agents, sales managers, general managers, and dealer principals looking to increase performance, income, and leadership skills. Inside the group, members collaborate daily on automotive sales strategies, lead handling, phone scripts, closing techniques, CRM best practices, dealership leadership, and accountability systems. Learn directly from top automotive trainers, industry mentors, and high-performing sales leaders who are actively winning in today's market. If you're serious about growing your automotive career, increasing car sales, and building long-term success, join The Millionaire Car Salesman Facebook Group today!   ➼ Dealer Synergy: Dealer Synergy is the automotive industry's #1 Sales Training, Consulting, and Accountability Firm, with over 20 years of proven dealership success nationwide. We specialize in helping car dealerships increase sales, improve processes, and build high-performing Sales, Internet, and BDC departments from the ground up. Our expertise includes automotive phone scripts, rebuttals, CRM action plans, lead handling strategies, BDC workflows, Internet sales processes, management training, and accountability systems. Dealer Synergy partners directly with dealership leadership to align people, process, and technology, ensuring consistent results and scalable growth. From independent dealers to large dealer groups and OEM partnerships, Dealer Synergy delivers measurable performance improvements, stronger teams, and sustainable profitability.   ➼ Bradley On Demand: Bradley On Demand is the automotive industry's most advanced interactive training, tracking, testing, and certification platform for car dealerships — built to develop top-performing teams across Sales, Internet Sales, BDC, CRM, Phone Skills, Leadership, and Management. In addition to LIVE virtual automotive training classes and a library of 9,000+ on-demand dealership training modules, Bradley On Demand now includes AI Phone Roleplaying and Coaching to help salespeople and BDC agents practice real dealership conversations before they ever get on the phone with customers. This AI-powered roleplay technology strengthens phone scripts, objection handling, appointment setting, lead follow-up, and closing skills, while providing measurable coaching feedback for continuous improvement. Bradley On Demand empowers dealerships to train faster, coach smarter, improve call performance, increase closing ratios, and sell more cars more profitably — all through structured, trackable, modern automotive training.

Send us Fan MailAre your customers actually coming back after their first purchase? In this episode of The Unstoppable Marketer®, Mark Goldhart and Trevor Crump break down why customer retention and brand loyalty are getting harder for DTC brands—from declining organic reach and crowded email inboxes to rising acquisition costs and changing consumer behavior. More importantly, they explain what brands can do about it: increase AOV while customers are buying, rethink retargeting, maximize high-attention touchpoints like checkout and order confirmations, and create offers that give customers a compelling reason to buy again. The big takeaway? Stop assuming customers will come back later and start maximizing the moments when you know you have their attention.Connect with The Unstoppable Marketer® on Instagram, TikTok, Facebook, X, and YouTube @unstoppablemarketerpodcast, and let us know how you're telling your brand story this year!00:00 — Is Brand Loyalty Dying?03:23 — Why Retention Is Harder06:24 — Email Reach Is Collapsing09:14 — Are Customers Still Loyal?15:00 — Stop Waiting for Repeat Buyers20:23 — Maximize Customer Attention

A round-up of the main headlines in Sweden on 1st September 2026. You can hear more reports on our homepage www.radiosweden.se, or in the app Sveriges Radio. Presenter/producer: Kris Boswell.

Technical debt rarely arrives in a support ticket labeled “technical debt.” Customers experience something simpler: the product is slow, unreliable, or the same problem keeps coming back. Kristin Isaac, Co-Founder and CEO of Strudel, joins Robby to look at software maintainability from the customer and product side of the organization. Kristin shares how her background in customer success, sales, and support shaped the way she thinks about reliability and why engineering teams often lack the business context surrounding the problems they're being asked to solve. That disconnect becomes especially important when engineers need to advocate for work customers may never directly see. Kristin and Robby explore why talking about technical debt alone often fails to persuade business leaders, and how engineers can instead connect maintenance work to customer experience, renewals, revenue, reliability, and risk. They also discuss the danger of letting the loudest customer determine priorities, the tension between urgent roadmap work and important foundational work, and why engineers shouldn't quietly absorb the trade-offs that come with shipping faster. Kristin argues that better storytelling, shared metrics, and stronger relationships with customer-facing teams can help engineering make a much stronger case. The conversation also turns to AI and the growing gap between generating software and understanding it. Robby and Kristin consider what happens when engineers increasingly ask AI for help instead of their teammates, and what that might mean for collaboration, onboarding, and learning. Rather than keeping that experimentation inside engineering, Kristin sees an opportunity for engineers to become educators across the organization… helping colleagues understand where AI works, where it falls short, and how teams can experiment with it together. Episode Highlights [00:00:49] Measuring Well-Maintained Software: Kristin shares practical measures around alert volume, detection time, recovery time, and confidence in frequent deployments. [00:02:26] What Strudel Does: Kristin explains Strudel's focus on bringing engineering, support, customer, and business context together around technical customer issues. [00:07:35] What Customers Actually Experience: Robby and Kristin connect technical debt to the problems customers notice, including slow, unreliable, and broken software. [00:12:39] Prioritizing With Business Context: They explore competing incentives across engineering, product, sales, support, and customer success, including the danger of relying on the “squeaky wheel.” [00:21:14] Different Teams, Different Versions of the Problem: Kristin explains why no single department necessarily has the complete picture and why shared context matters. [00:23:29] Who Owns Reliability?: Robby and Kristin consider where responsibility for reliability sits across engineering, product, and the broader organization. [00:24:32] Making the Case for Technical Debt: Kristin explains why technical debt is easier to ignore when engineers can't connect it to measurable customer or business impact. [00:26:21] Advocating for Invisible Maintenance Work: The conversation turns to foundational improvements, the tension between urgent and important work, and partnering with customer-facing teams to build a stronger case. [00:33:25] Engineers as Storytellers: Kristin argues that engineers can become more effective advocates by learning how to communicate technical concerns in terms the rest of the business understands. [00:34:54] AI and the Understanding Gap: Robby and Kristin discuss whether software is becoming faster to generate than it is to understand and maintain. [00:37:20] What Happens When Engineers Stop Asking Each Other?: They explore AI's potential effects on collaboration, learning, onboarding, and the social dynamics of engineering teams. [00:46:20] Engineers as AI Educators: Kristin makes the case for engineers sharing their AI experiments with product, sales, marketing, and customer-facing teams instead of keeping that knowledge inside engineering. Thanks to Our Sponsors! Your test coverage says 90%, but that might be misleading. Undercover CI looks at your Ruby pull requests and shows you which parts of your changes weren't tested- not just overall coverage, but what changed and what got missed, down to the method level. Visit undercover-ci.com and use code MAINTAINABLE for 15% off your first billing cycle. Free for public repos. Private repos with unlimited users also available. [Mailtrap]Mailtrap is a modern email delivery platform built for developers. Native SDKs, a secure Email API and SMTP, and a free tier with 4,000 emails a month. When you need help, you'll reach real people on 24/7 support, not an AI chatbot. Try Mailtrap for free! Resources & Links Strudel Kristin Isaac on LinkedIn Strudel on LinkedIn Empire of AI by Karen Hao Fablehaven series by Brandon Mull Subscribe to Maintainable on:Apple PodcastsSpotifyOr search "Maintainable" wherever you stream your podcasts.Keep up to date with the Maintainable Podcast by joining the newsletter.

Your website can be gorgeous and still quietly lose you clients in seconds. In this episode, I share a simple way to spot what is really happening when someone lands on your homepage, clicks around for a moment, and disappears and why the answer is usually not a full redesign or “more traffic.”We break down the five layers of a website that actually works. We talk through the shift from thinking “Is my website good enough?” to asking the question that matters more: “What do I want a visitor to do next, and is it obvious?” Along the way, we connect the dots between customer language, conversion focused copywriting, and SEO keywords that help people discover you through search and increasingly through AI and answer engine optimization.Then we get tactical with three common website leaks and how to fix each one. If you want your website to do its job, listen now, then take the marketing clarity quiz at https://janicehostager.com/quiz. Send us Fan MailSupport the showShow Notes  

#1060 What if the key to growing a product business isn't doing more yourself — but building it so you barely have to touch the product at all? In Part 2 of this two-part episode, host Britlyn Williams continues her conversation with Eli Mash, founder of Makor Coffee, to break down the systems and strategies that have allowed him to grow the brand alongside a full-time career. Eli shares how he found manufacturing partners, used smaller distributors and in-store demos to break into retail, and outsourced production, fulfillment, advertising, and social media so he can focus primarily on operations, finance, and growth. He also explains why knowing your margins is critical in a physical product business, how bundles and a $60 free-shipping threshold increased average order value by roughly 15%, and why repeat customers can make the difference between burning cash and building a sustainable company. Plus, Eli opens up about influencer marketing, Amazon, handling negative feedback, and the mindset that helps him keep going through the inevitable ups and downs of entrepreneurship — including his advice to anyone with a business idea: take one small step every day! What we discuss with Eli: + Sourcing organic ingredients + Finding manufacturing partners + Breaking into retail stores + Using distributors to scale + Increasing average order value + Bundles and free shipping + Outsourcing to third parties + Influencer marketing lessons + Knowing your margins + Building one step at a time Thank you, Eli! Check out Part 1 of this episode. Check out Makor Coffee at ⁠MakorCoffee.com⁠. Follow Eli on ⁠Instagram⁠. Watch the ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠video podcast⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ of this episode! Get your FREE 5 Minute Business Plan at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠MillionaireUniversity.com/Plan⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ To get exclusive offers mentioned in this episode and to support the show, visit ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠MillionaireUniversity.com/Sponsors⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Learn more about your ad choices. Visit megaphone.fm/adchoices

#1059 What if you could build a growing product brand without quitting your day job, hiring a big team, or even packing a single order yourself? In Part 1 of this two-part episode, host Britlyn Williams sits down with Eli Mash, founder of Makor Coffee, to unpack how he built a health-focused coffee brand as a nights-and-weekends side hustle while continuing his career in technology sales. Eli shares how his background inspired Makor's focus on organic ingredients and clean coffee, how he landed his first customers and built credibility through reviews and organic outreach, and why spending heavily on ads too early ended up costing him money. He also breaks down his expansion into retail and Amazon, why 65% of Makor's monthly business comes from returning customers, and how outsourcing nearly the entire operation allows him to keep growing the company alongside his full-time job. Plus, Eli explains why keeping the product line small, prioritizing customer retention, and building a product people genuinely want to buy again have been key to making the business work! What we discuss with Eli: + Building a business on nights and weekends + Creating a health-focused coffee brand + Finding the first customers + Building trust through reviews + The mistake of advertising too early + Expanding into retail stores + Getting started on Amazon + Turning buyers into repeat customers + Outsourcing fulfillment and operations + Keeping the product line simple Thank you, Eli! Check out Part 2 of this episode. Check out Makor Coffee at MakorCoffee.com. Follow Eli on Instagram. Watch the ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠video podcast⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ of this episode! Get your FREE 5 Minute Business Plan at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠MillionaireUniversity.com/Plan⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ To get exclusive offers mentioned in this episode and to support the show, visit ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠MillionaireUniversity.com/Sponsors⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Learn more about your ad choices. Visit megaphone.fm/adchoices

Get the free Core Drives in the Wild guide, behavioral design applied to real products: professorgame.com/WildCD Episode Summary Rob breaks down the peak-end rule, the finding from Daniel Kahneman and Donald Redelmeier's 1996 study that people remember an experience by its most intense moment and its ending, not its average. He walks through how cruise lines engineer both moments with nightly raffle dinners, a captain's dinner placed near the end of the trip, and a deliberately overinvested farewell, mapping each to Core Drives 1, 5, and 7 from the Octalysis Framework. Listeners learn why the remembering self, not the experiencing self, drives repeat purchases, how to cap sessions while desire is still climbing, and where the ethical line sits between honest peak design and covering up a bad experience. About the Host Rob Alvarez is Head of Engagement Strategy, Europe at The Octalysis Group (TOG), a leading gamification and behavioral design consultancy. A globally recognized gamification strategist and TEDx speaker, he founded and hosts Professor Game, the #1 gamification podcast, and has interviewed hundreds of global experts. He designs evidence-based engagement systems that drive motivation, loyalty, and results, and teaches LEGO® SERIOUS PLAY® and gamification at top institutions including IE Business School, EFMD, and EBS University across Europe, the Americas, and Asia. Key Takeaways In Kahneman and Redelmeier's 1996 study, deliberately extending a painful colonoscopy so it ended on milder discomfort increased total pain, yet those patients remembered the procedure as less bad and returned for follow-ups at higher rates. The remembering self, not the experiencing self, makes the decision to come back, and it is a terrible statistician: it keeps two data points, the peak and the ending, and discards the average entirely. Cruise lines run the peak-end rule as a business model: nightly raffle dinners built on Core Drive 7 (Unpredictability and Curiosity) and Core Drive 5 (Social Influence and Relatedness) rewrite a mediocre day with a manufactured high. The captain's dinner adds Core Drive 1 (Epic Meaning and Calling) near the end of the trip, and disembarkation is deliberately overinvested because cruises live off travelers who rebook every year, not first-timers. A concrete design move: cap the session while desire is still climbing, so the last memory is "I wanted more" instead of "I was starting to get bored." The ethical line: peak-end design is honest when the peak and the ending tell the truth about the experience, and manipulative when those two moments are used to cover up an experience that was genuinely terrible. Topics Covered 0:00 — The peak-end rule and a painful paradox 1:34 — Inside Kahneman and Redelmeier's 1996 study 2:55 — Experiencing self versus remembering self 4:07 — Rob's reluctant cruise vacation 5:47 — How cruises manufacture nightly peaks 7:38 — Overinvesting in the ending on purpose 9:55 — Cap the session while it's climbing 11:26 — The ethical line of designed memories 12:11 — Diagnostics: did you design your ending? Mentioned in This Episode The peak-end rule Daniel Kahneman and Donald Redelmeier's 1996 study on patients' memories of painful medical procedures The Octalysis Framework and the 8 Core Drives Core Drives in the Wild: Professor Game Free Guide Free Resources and Get in Touch Core Drives in the Wild: Professor Game Free Guide Get Daily Value on Your Email Let's chat about your gamification project YouTube LinkedIn Instagram Facebook Start Your Community on Skool for Free Ask a question

Why isn't Fixed Ops saving dealerships while vehicle sales and front-end gross are falling? In Service Drive Revolution #374, Chris, Hogi and Adam examine why service and parts departments are remaining flat when they should be carrying dealership overhead. Customers are keeping vehicles longer and driving more, yet many stores are booked out for weeks, losing customer-pay work and allowing independent shops to capture market share. The team identifies technician capacity as the primary constraint. When warranty repair orders begin matching or exceeding customer-pay ROs, it may reveal that customers who have a choice are going elsewhere. Chris explains why dealers must add technicians before the shop feels ready, price labor correctly and stop waiting for the mythical "unicorn" tech. They also challenge leaders to mystery-shop their own appointment process, reinvest in customer experience and replace systems that have barely evolved in a century. Plus: Is the AI bubble finally popping? The crew discusses failed AI phone systems, advisor kiosks and why AI works best as a tool that amplifies expertise—not as a replacement for human relationships. KEY TAKEAWAYS * Fixed Ops Should Carry the Store: When sales decline, service and parts should protect dealership profitability. * Capacity Is the Constraint: Being booked out sends urgent customer-pay work to competitors. * Watch the RO Mix: Warranty ROs exceeding customer-pay ROs can reveal technician shortages and lost retention. * Hire Before It Feels Comfortable: More technicians can improve work distribution, efficiency and available capacity. * Price Labor for Reality: Labor rates should reflect technician compensation, demand and the cost of timely service. * AI Should Amplify Talent: It can accelerate research, coding & internal systems, but cannot replace customer connection.  * Mystery-Shop the Process: Leaders often don't know how difficult their own BDC & appointment experience has become. FAQ Q: Why isn't Fixed Ops saving struggling dealerships? A: Many departments lack technician capacity, lose customer-pay work, use outdated systems and underinvest in retention and customer experience. Q: What does it mean when warranty ROs exceed customer-pay ROs? A: Warranty customers must return to the brand, while customer-pay clients can leave. A rising warranty mix may mean customers with choices are defecting. Q: Should a dealership hire technicians before its current techs are fully efficient? A: Yes. Additional capacity can improve workflow and efficiency while allowing the dealership to capture more work. Q: Should higher technician pay reduce service gross? A: It does not have to. Labor rates can be adjusted to reflect technician wages, market demand and the cost of timely service. Q: Can AI replace Service Advisors or the BDC? A: The team says current AI is better used as support. Advisors create trust, validation and relationships that automation cannot reproduce. Chapters 0:00 Live From Indiana 1:45 Why Isn't Fixed Ops Saving Dealerships? 2:35 Summer, Boats and Power-Sports Dealers 8:30 Buying Without a Test Drive 9:25 The Power-Sports Technician Shortage 1 0:20 Seasonal Service and Motorcycle Storage 17:55 Power-Sports Absorption 19:20 Parts and Service Between Two Flames 22:35 Is the AI Bubble Popping? 24:00 Tablets, Kiosks and Digital Inspection Hype 26:35 Why AI Phone Systems Are Failing 27:20 Where AI Actually Saves Time 30:40 AI vs. Human Customer Service 33:20 Use AI to Amplify Expertise 36:50 AI Is Changing Search 37:50 Why Fixed Ops Historically Carried Dealerships 40:55 Falling Sales and Flat Fixed Ops 44:00 Technician Capacity Is the First Problem 44:30 Warranty vs. Customer-Pay ROs 46:00 Add Capacity Before the Constraint 47:00 Why Independents Are Gaining Market Share 48:40 Mystery-Shop Your Dealership 50:40 Paying More for Technicians 53:25 Antiquated Dealership Systems 54:00 Consolidation and Customer Experience 57:20 Fixed Ops as a Force Multiplier 59:00 Dealership Leadership Needs Fixed Ops Experience 1:00:40 Final Thoughts

Ep 146: Your Customers Are Doing Economics Whether You Are or Not with Dr. Kristi-Warren Scott Bishop of Verity ConsultingPart of noseyAF's 31 Days of Black Business series

Send us Fan MailEpisode 376: In this episode of The Heavy Duty Parts Report, our host Jamie Irvine speaks with Joe Steward, General Manager of Betts Truck Parts and Service, about the ongoing challenges of heavy-duty truck parts identification. They compare the catalog-based methods of the past with today's digital tools, discussing how modern trucks have become significantly more complex. The conversation explores the costly impact of misidentified parts across the supply chain, including vehicle downtime, missed customer commitments, lost profitability, and strained business relationships. Joe explains how service providers often go to extraordinary lengths to source the correct part and keep trucks operating, while also highlighting the growing reliance on technology, online catalogs, cross-reference systems, and vendor training to compensate for shrinking industry experience. Both agree that while technology has improved access to information, expertise, attention to detail, and strong customer service remain critical to getting the right part the first time. Links·         BettsTruckParts.comSponsors of this EpisodeThe Hub Corp: Introducing the new standard in wheel-end protection: The Hub Corp's revolutionary XTRACTOR™. The only line of heavy-duty hub caps with a built-in 3-Stage Magnetic Oil Filter that safeguards critical axle components under extreme loads for longer. And with the patent-pending HexThread™ cartridge, the XTRACTOR makes hub oil servicing and inspections faster, easier, and cleaner. The Hub Corp: Challenge The Standard. Visit TheHubCorp.com to learn more and join the waitlist.  Fullbay: Fullbay is built for the heavy-duty world, giving your operation the tools to keep your fleet or independent repair shop running. Features like streamlined scheduling, real-time inventory tracking, technician efficiency insights, and detailed reports are how Fullbay helps shops reduce downtime and keep your vehicles on the road where they belong. Check out Fullbay.com/power to maximize your shop's productivity.GenAlpha: Equip360 by GenAlpha helps manufacturers and distributors grow their parts sales and make life easier for their customers. With real-time insights into inventory, pricing, and order tracking, it keeps customers coming back. Plus, it saves time by automating routine tasks and making repeat purchases simple. Explore Equip360 at GenAlpha.com.Disclaimer: This content and description may contain affiliate links, which means that if you click on one of the product links, The Heavy Duty Parts Report may receive a commission. Follow the podcast to never miss an episode. If you'd like to work with Jamie Irvine directly, you can schedule a meeting with him today.

Today's guest is Bernard Lee, a longtime property manager who has spent more than thirty years working with elevator service companies. He's seen the value of having technicians who know a building inside and out, and he's also seen what happens when that continuity disappears. In this conversation, we discuss trends he's seen in elevator service over the years, why technician turnover matters so much to customers, and how mentorship can strengthen the industry as a whole.Chapters:00:00 - Intro01:13 - How Elevator Service Has Changed Over 30 Years02:37 - The Customer Impact of Technician Turnover04:04 - Why Long-Term Technicians Know a Building Differently07:25 - What Constant Turnover Signals to Customers09:01 - When Turnover Creates Costly Problems10:19 - Why Mentorship Is Critical to the Elevator Industry12:33 - What Makes a Great Mentor?16:34 - What the Elevator Industry Loses When Experience Walks Away19:27 - Hands-On Learning22:33 - How Elevator Companies Can Rebuild Customer Relationships24:21 - Building the Next Generation of Elevator TechniciansResources: Subscribe: https://www.youtube.com/@elevatorcareers/ Submit a Topic Idea for the Podcast: https://elevatorcareers.net/ Connect With Us: linktr.ee/AllredGroupA Message From Our Sponsor: Looking for top-tier talent to join your team? Call The Allred Group for your elevator recruiting needs! With a deep network and unmatched industry expertise, we quickly connect you with skilled professionals who are ready to elevate your team. Let us handle the hiring process, so you can focus on growing your business with the best in the industry. Reach out today, and let us help you take your business to new heights! To contact us go to: https://allredgroup.com

When revenue drops, I know the first instinct is usually to get more customers through the door. But what if you're trying to market your way out of the wrong problem?In this episode, I break down why increasing your guest check average can be one of the fastest ways to grow revenue without spending more money on traffic or marketing.I get into how to benchmark your check average, when your team should prompt the second round, how menu price anchoring can influence what guests spend, and where small changes in the guest journey can help you make more from the customers you already have. Because before you spend more money trying to fill more seats, make sure you're getting the most from the seats you've already filled.

Search is the optimal word. Customers will very rarely tell you that they are leaving, and why they are leaving. You have to go find the information, filter it, investigate, and then fix it. The cost to reinvent a lost customer is far too expensive to do on a routine basis. The road to customer loyalty is paved by not making the same mistake twice. Your future is an four R (RRRR) proposition. Retain. Repeat. Refer. Reap.Support the show

Dave Goyal, Founder and CEO of Think AI Corporation, is driven to Turn Disabilities into Unique Abilities by using technology to empower disabled entrepreneurs and help businesses unlock the value of their data. After contracting polio as an infant, Dave transformed physical limitations and early adversity into a passion for solving business problems, building companies, and giving back to society. Through Think AI, he helps manufacturing and healthcare leaders use data and AI to generate real-time insights, improve productivity, reduce costs, and create new opportunities for growth. In this conversation, Dave introduces The 3G AI Augmentation Framework—Gap: Where are we losing time, quality, ability, or capacity? Grow: Apply AI to augment people and improve that work. Glow: Institutionalize the solution so humans and AI collaborate effectively. Dave also shares how his private second brain and AI executive agents save him up to 80 hours per month, why human control and security must remain central to AI adoption, and how authority, trust, people, customers, and culture drive business growth. He also discusses his book, Real-Time Business Intelligence Mastery, and his vision for creating a venture studio for disabled entrepreneurs. — Turn Disabilities into Unique Abilities with Dave Goyal  Good day. Steve Preda here with The Management Blueprint. And today my guest is Dave Goyal, the founder and CEO of Think AI Corporation, which helps CTOs and CIOs in manufacturing and healthcare turn siloed data into real-time insights and automation, creating reduced downtime, increased efficiency, and going from weeks to days in project launches. Dave, welcome to the show.  Thank you for having me, Steve.  Well, I’m really curious to learn about you and your company, Think AI Corporation, but first I’d like to ask you about your personal why and how you are manifesting it in your business.  So thank you again, Steve. I’m really excited to be on your show. I’m in the data and AI business, and really tech innovation, for the last 30 years. In this particular company, Think AI, I have a partner, Manish Bhardia, and we both have been working very actively with Microsoft partners, the Microsoft ecosystem, and implementing data and AI solutions for midsize companies and manufacturing companies. You went on why, which is amazing.  My why: I’m a disabled entrepreneur. I have this hunger for building businesses. I’ve built nine businesses. We can talk about it later. And five of them were miserable failures in my books. Not all of them were that miserable, as I say. But five of them were failures, and I learned a lot from them. And I’m really motivated now to expand it further, to give back to small businesses.  We’ve been working with midsize and enterprise clients, but to midsize companies, and then motivate—I have a 15-year-old kid—so motivate young people and also small businesses to make use of the power of their own data and use and consume AI on a day-to-day basis. That’s my why.  Wow. So, to learn the power of their own data and use AI, why is this important to you?  The main reason is I am passionate about technology. Everybody is good at something. I am really good at solving business problems using technology. Being a disabled entrepreneur, I did not have a lot of luxury initially, even walking. Eventually, I started using braces, started going to different countries. So the passion became really the source of energy and motivation, and that passion is now going to a level where I want to motivate people like me who are disabled entrepreneurs and want to go into this kind of business. So my real passion is technology and giving back to society using technology, to sum it up.  Wow. So you mentioned this disabled entrepreneur. I’ve never heard this term. I mean, you talk about minority entrepreneurs, women entrepreneurs, you know, veteran entrepreneurs, and actually the government recognizes these categories, but I never heard about disabled entrepreneurs. So would you mind sharing a little bit about what happened to you and how you got into this entrepreneurship?  Sure, yeah. And that’s really good, by the way. I don’t see anybody else using that term but me, so probably I should keep it with me as a copyright term. Just joking on it. But having said that, every disability brings some kind of ability. That’s why sometimes they call it differently abled. When you have these abilities, you don’t know the source or the channels to use them. So, for example, blind people, they may have a lot of great listening power. That’s why they are into music most of the time.  Sometimes they have amazing reasoning and critical-thinking power, but they don’t know how to channel it, so they fight on a day-to-day basis with these issues. Bringing it back to me, I have polio. When I was six months old, I got hit by the polio virus. Initially, for a few years, I had to just lie down on the bed, had a lot of physical therapy. Then I was able to get up and sit, at least. Then my father was carrying me to school, and I could see the kids were going out and playing. I got beaten up because of that, too, because kids don’t understand. No fault of theirs that I’m not throwing the ball at them and they are playing.  And so that brought a lot of negativity in me. Eventually, my grandfather and my father helped me get over that, and I started channeling that into building businesses. So I started teaching music. I learned music through some of my friends. I started teaching music during my college days and started making money. And I had a blind friend, and he needed money because he was abandoned by his parents, so I had to help him out. I started making some money. I was doing well with my family, so I could just pay everything back to him. So that seed got planted there, and I didn’t know what to do back then, right?  Still a 14-, 15-year-old kid or a teenager, in this case. So I started getting into that mindset of, how about I build businesses for me and then start helping out the community? I’m still not there yet. I’m going towards helping that community. But I want to identify disability in three ways, not just physical. So those three are physical, but the bigger one is mental. A lot of people are really mentally blocked, and you see people, you know, “Oh, I can’t change anything in my life.” People die by suic*de. Kids get into depression. This is a form of disability, by all means.  I don’t think education, parents, and community are doing so much about that other than having a cliché thing that, “I was a victim of depression, so I’m doing that,” just to show off. But really, to help out the community in a methodical manner, that doesn’t exist. Second, physical disability, like I said, given by God sometimes, like war veterans and others, then you feel really limited. So what to do with that? And I come into that category, so I know that really well. Third is financial disability. So a lot of financial disability is in the mind, too. I’ve heard a phrase called, “You don’t die by hunger; you really die by indigestion.”  So you would find ways and means to make money even if you’re a completely disabled person. So I don’t think finance is an issue in general. So these three areas, to me, are the real disability areas. I’m obviously only working on one today, which is physical disability: how to identify the potential of people who can create something different within that limitation and then make a change in the world. So that’s the motivation. That’s my Life 2.0, where I’m moving now. Love it. Love it. So how did you have time to build nine businesses?  I started it in 1993, ’94, I believe, or ’95, I think. And they’re one at a time. Today I have about three. I sold one. And yeah, I did not have time. One of the big challenges when I built these three in the last six, seven, eight years, the biggest challenge I faced is I do not have time for working with customers, which I love to do—talking and listening to their business problems, solving those problems. I end up doing a lot of operational work.  Post-2020, and it’s a very blunt thing to say, people got lazy. They want to change jobs, make more money, do moonlighting, do multiple things, but not work hard like we did back in the days. And that kind of pushed all of us small businesses to do a lot more management of resources, especially human resources, in a distributed environment. I have teams in India, the Philippines, Canada. So that became a bigger challenge. But having said that, AI came as a savior. In the last 18 months, AI has changed quite a lot.  And if you don’t go into a debate of whether AI is good or bad, or you’re a skeptic or an enthusiast, AI can really help you if you really put together how it can help you. It should not replace you, but it should give you an additional helping arm. In my business, I started deploying C-suite. So I still have a VP of operations. My business partner is into sales. But then I started filling in other functions, like a fractional CFO, as an example. My fractional CFO is monitoring my top line and bottom line. I call him Felix. I have to give names to AI agents.  So Felix is actually looking on a weekly basis at what invoices are billed, if we have vendors or employees, what we need to pay, where our expenses are going, what’s the monthly or maybe six-month cash flow run. Are we within limits? Do we have borderline cash availability so that we can survive? So it started to do a lot of things. But not only that, because we are feeding our own data, our own mind, I have built my own second brain. It started to read off of that and started giving me insights that a human would not give me. And even if I hire a fractional CFO, he will only hear what I have to say, look into some of my books, and then give me some blanket suggestions.  Here, this is really tailor-made to our problems, our situation, and it worked phenomenally well. So I’m building that as a product now. It’s not done yet. Then I also deployed my own CMO called Sasha, and she started to look into my marketing angles, my branding, my voice, my identity. I love writing, but now AI can help me—not just create a blanket AI post or something, but really read how I write, what I write. So I create ideas. It helps me research, does a factual check on it. So I give 100 words. It can take those ideas and then expand into newsletter articles or a big campaign.  I can start building different case studies for our customers, proof of concept, building podcasts such as these. So this started freeing up—I only talked about two executives, and I have seven of them—but they started to help me free up my time. And believe it or not, I am getting about 40 to 60 hours, and in good months, about 80 hours per month. So 30 to 50% of my regular time is freed up. So that time is now going into this movement that I’m thinking about, which is disabled entrepreneurship.  Wow, that is impressive. So tell me a little bit about this. This is a podcast of frameworks. So do you have a framework for maybe launching an AI agent like that?  I definitely do, and I want you to expand on it. But in terms of what I have, I look into three things. Where is the gap in terms of human? Where I see either performance issues, quality issues, or availability and capacity issues. So what are those things which don’t hit my security side of things, don’t interact with my customer, and still help me in my operations? That’s the gap we look into. How can we use and fill that gap to grow what we need to work on? And then last, so I use three Gs with my last name, Goyal, right? So Gap to Grow to Glow.  So now how can we use this in our business to glow and create an environment where even humans can interact with this AI persona? So we are always big on human-in-the-loop or human-in-control with any AI solution. So it always starts with the gap. Where is the gap? Where is it taking time from one of the human sides of our team?  I like that. I like that you isolated those things which are less risky to develop, because I think a lot of people are held back by this idea that it’s a black box, you don’t know what you’re getting into, you don’t know what you don’t know, and it’s risky, and then they don’t do anything.  But you actually isolated that customer interaction is a risk you don’t want to live with right now, and security is another one you don’t want to, which, I mean, it’s obvious. But if those are not hurt, then really what is the risk you’re running? So I like it. So how do you fire up an AI agent like that?  So in terms of technology, I’m using a few things. I’m using Claude Code, the full Claude environment. So we build it off of that. Back in my days, I worked as a white-hat hacker, so the security angle we mentioned, I’m always so worried about hacking and security. So I have a completely isolated environment at my home on a Mac Mini, a really powerful Mac Mini, and that cannot go out on the internet and do things. And nobody can inject anything.  But then I still need to feed information to it, so I have another machine where the only job of that machine is to provide information to this system. So I have my own second brain mapped into Obsidian, which is a note-taking application, but it’s really organized. So I first fed all my knowledge. I’ve recorded lots and lots of audios and documents, and it has learned. So I built that system first, like Dave’s second brain. And my second brain has learned everything about me. Nobody can see it but me. That’s my initial basis, right?  After that, I built a working memory for my agents, for my company, and I’m doing it for one company at a time. Think AI is not completely live on the system, but Data & AI Studio is, which is a solo entrepreneurship business that I have. It is learning everything about that business as we speak. Even the transcripts from these podcasts and other places go into it, and it learns from it. There will be some insights which it will find, so it retains them. So Claude Code, Mac Mini, Obsidian—these are the basis. And then I’ve deployed my own personal models, like DeepSeek, and that is sitting locally on that machine.  So the model is local. The downside is it’s not getting updated, so I only update it when I feel that it’s right. Not risk, it’s really the downside. There’s no risk in it. So you’re not on the latest and greatest, but you don’t have to be on the latest and greatest all the time. So Claude Code is on the latest and greatest, but when we deploy, it may not apply certain features that Claude Code is making available. And that’s fine. That’s the risk I’m taking. That’s the trade-off I’m taking. And the system is working great for the last six months.  In the last 18 months, even though I started AI about 28, 30 years ago, the last 18 months is when I learned the new-age AI, and the last six months is when I started building this in an iterative manner. And it is pretty stable now. It can do a lot of things like I mentioned. So your agents are running on your Mac Mini off the grid?  Yes.  And then you’re feeding information with another computer to it to essentially give them the raw material from which they can build stuff, right?  Right. A good example there, if I may expand: we use QuickBooks in our accounting system. It cannot read QuickBooks directly, but we, being a Microsoft partner, understand technology. I can write a job which can push data into the Mac Mini. It doesn’t read off of it. My Mac Mini, which has the agent, doesn’t know where that data has come from. It has the data, so it’s already synthesized.  It cannot communicate with others. So that’s the calculated risk we take, right? Getting the data from one angle, one way, and then it’s synthesizing and analyzing data and getting insights out of it. So that’s the balance of systems that I have.  I love it. That’s very clever. And what is your main business anyway? Because you talk about three businesses right now. What is your core business? What is your flagship business?  The flagship business is Think AI. It’s a consulting organization, a three-time Inc. 5000 winner in terms of growth. We have our own team, but then we also use a lot of vendors which are qualified by us throughout the world. And we are Microsoft Advanced Specialization partners. What that means is we are in the top 2% of the worldwide partners within the Microsoft ecosystem, which is about 500,000 partners. And we work mainly with midsize manufacturers, and sometimes healthcare if they are okay and open to AI, and if not, data. So we go in there, look into whether they have a data and AI strategy.  If they do, we work on their initiatives. If they have the initiatives. If not, we create the initiatives for them by doing some POCs and whatnot. And once we get engaged, we do deliverables like consulting services. But it’s not like typical consulting services where you place a resource. It’s really a value-based delivery model where we try to understand two business imperatives. One is what can help them make more revenue. And if we cannot find that, what can help them be more productive and have cost-cutting in one way or the other.  So these are the two main business imperatives we work on. When and if we align with that, then we give them a roadmap, a phase-wise approach, which they can do with us or with somebody else, and then we keep delivering on it. So that’s the whole model.  So what drives growth in the Think AI business?  I mean, finding more customers, to say the least. And that becomes difficult because today everything is becoming a commodity. So one good learning, by the way, I need to share with the audience here. When you’re a small business, you think your brand is the value that you have. It’s the founders who are the brand. So it’s Manish and me. Manish, my business partner, is really big in productivity, project management, and that kind of thing. And I’m really good at building solutions using tech. And together we have about 55 years of experience.  And then our key team members are ex-Microsoft or MVPs, Microsoft Most Valuable Professionals. So we hire a really strong key team. And the team below, we can either fill with our members, hire our own members, or go to the vendors also, and we tell it to our clients also. So our delivery model is we are the ones who are delivering. The guarantee is taken by Manish and Dave, not by Think AI. We have gotten into that situation. We are about 95% successful, so there’s a 5% failure. And the failure is either because we have the wrong team member, the communication between the client and us was not clear, the scope was not clear, the definition of value and done was not clear, and we have learned from it.  So our business model is towards that, and that brings us growth because we work with a number of partners. Manish is part of a lot of Microsoft channel partner networks. We provide complementary services to those partners. So one channel is we work with a lot of partners because the trust is there. Authority and trust are the two factors we have understood which establish your business, and it’s the founders’ authority and trust, not the company. Company will build on its own. So we started building our own authority and trust, and that gets us growth. It’s not at the level we’d like, but we are happy.  You are happy. Okay. So what is your vision? What would you like to make out of this?  So we have an exit plan, at least on Think AI. And like I told you, Manish has his own. That is up to him. For me, I want to create this venture studio for disabled entrepreneurs, get the funds from here, and then harvest, go across the world. So three hobbies I have.  One is travel. Second is reading, writing stuff, books. And third is music. And entrepreneurship comes in this whole surroundings, in this whole ring, so it’s the foundation of it. So we’re going to build this disabled entrepreneurship venture studio with a little bit of funds from our exit, and hope to grow there and hope to retire or die with that thinking.  Love it. Love it. It’s fascinating. So you have a book that is on your LinkedIn page, Real-Time Business Intelligence Mastery. So tell me about this book. Why did you write it, and what’s it about?  Sure. So we went into a coaching program. Up until 2022, we were arrogant enough to say, “Oh yeah, we can do everything on our own.” And then slowly we realized we need help, and we started taking help. We went to a couple of coaches in India where they were coaching us either on how to manage operations and operational excellence, and then another coach who’s like a life/building-your-brand marketing coach, and he inspired us to write a book.  Now, I’ve been writing in my own native Hindi language, songs and compositions, but writing a book was a dream, and I thought it’s a big undertaking. But with their little bit of motivation and help, not in writing, but in the angle of what a book can bring. So I have a lot of experience working in midsize manufacturing organizations, working with CTOs and CIOs, and business intelligence is delayed. So it’s either a one-day delay or a week delay or a month delay, and it’s more reactive in nature.  So the book was more about how you can build a real-time business intelligence culture so that you can get the insights from your data, make actionable insights, take actions on it, and grow your business for those two imperatives I talked about, which is grow your revenue or increase your productivity and decrease your cost.  So are you writing about some of the things that you talked about? Leveraging AI, building AI agents?  It has more about—so I wrote it in 2022, I believe. It has a lot more detail about. AI was not as popular, right? I mean, I did write about AI in it, but it was more about building a data culture than AI. It does talk briefly about AI because real-time is going very closely with AI. That’s the enabler for AI insights or data insights through AI. So it does talk a little bit about AI, but it talks more about tech leaders like CIOs and CTOs. What do they need to do? How do they need to build a culture around harvesting data, bring the data, build the team, where to take it? So it has those details.  Okay. That’s fascinating. Who is this book for? Is it for founders? Is it for C-level executives? Who is the target?  Like I said, it’s for tech leaders, CIOs, and CTOs of midsize organizations.  Okay. That’s awesome. And these are the people that are your target customers as well at Think AI?  Yes. That’s our true ideal client profile too, and that’s whom we have worked with all our lives. So they’re close friends, target audience, and customers. Future customers and current customers.  All in one. All in one. That’s so nice when you write a book to your friends. That’s a very cool concept. So let me ask you this, Dave. If you had a magic wand, you’ve done a lot of things in your business, you built nine businesses. You learned from some of the failures that you had, which is part of entrepreneurship, and now you created AI agents, and then you have a second brain, and you’re leveraging all that technology. So if you had a magic wand and you could fix one thing in your business in the next 12 months, what would that be?  I wish I had more senior leadership. Any business works with delegation. We have a couple who are really amazing, and they wear a lot of hats. But growth depends on three things, right? Being in front of the right customer, having the right team, and having the right product. Our product is people, unfortunately and fortunately. Customers, we are very happy and excited, and they trust us. We know how to get to them. We know how to create value for them. We are very satisfied. Everybody would say, “I need more customers,” and we would do that too.  But I think more important is what product you are offering. So then people are what we are offering, and we are competing against big ones like Accenture and Avanade and Cognizant of the world in our business, the tech consulting business. But then we are not competing against cost; we are competing against value. So how do you create value? You find a valuable customer. They understand our language. The next level is, where is the product, which is the people? And that management becomes quite difficult. And harvesting and getting the right people in place is a job by itself.  So kudos to those large companies if they’re harvesting one, although that’s debatable because when we go to the client, they complain a lot about their resources as well. So harvesting the right product and the right team is the key. And how do you do that? If you have the right leaders on top. Two partners alone cannot do that. So building more leaders underneath is the key. We are able to build a few, and I wish we could build a lot more. So when you have the right core team, your growth comes in, is my belief system. It could be different for everyone else.  No, I think it’s a very deep insight, and very few people actually talk about this idea that the purpose of a business, especially in today’s AI age, is to build leaders. That’s your purpose, because people will take care of everything. They’re going to run your AI agents. They’re going to manifest your vision. But you can’t have just AI agents in a company, right?  Because then the mental load is so much on the leader, and then the single-person dependency becomes critical. So is this what you mean by this? Where do you come from with this idea of harvesting people and leaders in the business?  Absolutely. You said it well. Building leaders doesn’t just apply to an organization, whether small, medium, or big, but even to countries. If you don’t have the right leaders in place, it’s going to bite you back. And all cultures, some of the top management consultants will teach you to go into succession planning. That is what they really mean by that.  It’s not succession planning by, okay, replace a CEO with a CEO. It’s the mindset. Apple is a great example of it. Steve Jobs hired Tim Cook from Compaq, from that world, and he had that vision. Obviously, he had a mission, but he had the vision—who to take, where to take, and what they would do. And that legacy continues even today. So Apple didn’t change a single bit in their model. And people would argue and debate, and that’s fine.  But when I see it from my eye, he built a great leader. When he did that, the company stayed the same, right? So it’s not about what products Apple is creating today, whether it’s iPhone or iPad or Apple Vision Pro or some of the other things that they are doing, but it’s really that leader. Same thing went with Google, or Microsoft, Satya Nadella. And you see the right leaders were built by these founders. And by any means, we are not that big, and hopefully we can get to some place which is pretty good in our books.  But finding and building the right people, it gives you a lot of satisfaction, happiness, bliss, if you can give it back to somebody who’s capable enough. And I’m always in hunt of the right people, building the right team in place.  It’s so interesting you mention Apple because when Isaacson came out with the Steve Jobs biography, he said, basically, I think it’s in the preamble of the book, that Steve Jobs wanted people to remember him not for the products that he created, but the company. So his biggest contribution was creating a company. And I didn’t get what he meant by it.  But if you witness the last—since he died 13 years ago—the last 13 years, this company has gone from strength to strength. Ninety percent of its market capitalization has been created since he died, right? So it keeps growing and keeps going from strength to strength, and that is the culture and the people that he built. This is the company he built. So it’s quite an amazing idea.  I was about to comment on company. Something came back to me or reminded me that companies generally build on three pillars: customer, people, and culture. And if you don’t have the right balance of it—so, the right people, but if you don’t have the right culture, they’re going to run away. If you don’t have the right customers, you should have the ability to say no to certain types of customers too. Like Apple never targeted small, cheap products.  And when I say cheap, meaning which doesn’t have the right quality in place, not about the cost. It’s always cost versus quality. So they have really struck the right balance in those three angles, and I think that’s the right way to do it. Some are able to do it, some are able to push through to do it, and some are not. But that’s where I think the focus needs to be if you are a founder. Find that right balance of people, client or customer, and culture.  Yeah.  And that is your core values too.  Yeah. I agree with you. That’s wonderful. If you are listening to this conversation with Dave Goyal, and you would like to learn more about him and what he does and Think AI Corporation, where should our listeners go to learn more?  Thank you for this opportunity, first of all. And people can find me on LinkedIn by my name, Dave Goyal. I’m very active there. I recently started a YouTube channel with the name Dave Goyal, so you can find me on YouTube. And mainly on LinkedIn, I have a newsletter on AI, and I’m pretty passionate about what’s happening in AI.  So I even publish AI news this week, but with a different angle, a builder’s angle in mind. And last but not least, you can connect with me through LinkedIn for a 15-, 30-minute call. No angle there. I will just come and help you if you really want to do something with AI. I can listen to your challenges or your fear of missing out, if that’s the case, and tell you if AI is the right fit for you or not, and what you can do on your own also. And if you need our help, we are happy to.  That’s fantastic. So take Dave up on his offer, which I think is very generous. And obviously, Dave, you know what you’re talking about. You built a second brain. You’re running AI agents. Your C-suite is chock-full of AI agents, which is very impressive. I’d love to learn more about this myself.  So if you’re curious about that, make sure you book a call with Dave or check out his stuff. Where is your newsletter? Is it a Substack? Where can people find your newsletter?  It’s on LinkedIn. It’s called Data & AI Demystified in my profile.  Okay. So that’s easy. So we can go to Dave’s LinkedIn profile. And if you enjoyed this conversation, make sure you subscribe and follow us on Apple Podcasts and YouTube. Give us a review because every week I bring in a couple of exciting entrepreneurs like Dave who share their favorite frameworks with you. So Dave, thanks for coming, and thank you for listening. Important Links: Dave's LinkedIn Dave's website

“We work for you—the partner.” In this Technology Reseller News podcast, Mark Sher, Senior Vice President of Product Marketing at Intermedia, discusses how the company's embedded Microsoft Teams solution can help MSPs simplify business communications, strengthen customer relationships and create new recurring revenue. Intermedia is an intelligent communications provider serving small and midsized businesses primarily through the channel. More than 80 percent of the company's revenue comes through partners, shaping how Intermedia develops, deploys and supports its products. Sher says businesses ultimately need communications technology to accomplish two things: enable employees to collaborate internally and connect the business with customers, vendors and other outside parties. Microsoft Teams has become highly effective at the first. Intermedia's embedded Teams solution is designed to bring voice and broader external communications into the same environment. “To the extent that someone is already using Microsoft Teams for collaboration, we can bring in that second piece in a really cohesive way,” Sher says. Intermedia embeds its communications capabilities directly inside Teams while running voice on Intermedia's own network. Customers therefore do not need to purchase a separate Microsoft Teams Voice license. That architecture also provides an additional business continuity option. If Teams becomes unavailable, users can access Intermedia's communications services through the web and continue working until Teams returns. The offering extends beyond basic voice. Intermedia supports SMS, AI-powered call recap, archiving and broader customer experience capabilities, including omnichannel CX, AI agent assist and AI supervisor assist. Partners can also tailor the communications package at the individual-user level, allowing customers to pay for the capabilities particular employees actually require. For MSPs, Sher says the larger opportunity is economic. Many Intermedia partners operate as true resellers, purchasing services wholesale and reselling them under their own customer relationships. That enables partners to recognize top-line revenue, establish their own pricing and retain the customer relationship rather than functioning simply as agents. “The partner owns the customer relationship,” Sher says. “Our customer is the partner.” That model also allows MSPs to bundle communications with security, desktop support, networking and other managed services, creating a more differentiated offering than simply reselling another Teams license. Visit Intermedia to learn more about its embedded Teams solution and partner program.

We'd love to have your feedback and ideas for future episodes of Retail Unwrapped. Just text us!Membership points and convenience aren't the same thing as loyalty. Starbucks found this out the hard way when their app went dark; customers didn't wait in line for their order; they walked down the street to the competition. Join Shelley and David Wachs, founder of Handwrytten, as they reveal why personal attention beats personalization. They unpack what scalable tools retailers can use to keep customers feeling valued. Real loyalty is emotional, relatable and trustworthy; personalized tech tools could usher in the return of the lost art of handwritten notes…written and addressed in longhand by robots!Guest: David Wachs, Founder of HandwryttenFor more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from retail industry experts, and be sure to follow us on LinkedIn, Instagram and Twitter.

Listen and subscribe to Money Making Conversations on iHeartRadio, Apple Podcasts, Spotify, www.moneymakingconversations.com/subscribe/ or wherever you listen to podcasts. New Money Making Conversations episodes drop daily. I want to alert you, so you don’t miss out on expert analysis and insider perspectives from my guests who provide tips that can help you uplift the community, improve your financial planning, motivation, or advice on how to be a successful entrepreneur. Keep winning! Two-time Emmy and Three-time NAACP Image Award-winning television Executive Producer Rushion McDonald interviewed Nidhi Singhvi. Co-founder and CEO of OnVault, an AI-powered financial platform designed to help consumers value, track, and sell their gold jewelry. The conversation explores how millions of Americans may be sitting on untapped wealth in the form of jewelry and other precious metal assets without realizing their true value. Singvi discusses the mission behind OnVault: transforming personal jewelry from a forgotten possession into a transparent, trackable financial asset. By combining artificial intelligence, mobile technology, and financial education, OnVault aims to empower consumers to understand, manage, and monetize the value of their jewelry. Purpose of the Interview The interview was designed to: Introduce OnVault and explain how AI is changing jewelry valuation. Educate consumers about the hidden value of gold jewelry and tangible assets. Promote financial literacy through asset awareness. Explain how technology can provide transparency in jewelry sales and valuation. Challenge the negative perceptions associated with pawn shops and traditional jewelry resale. Demonstrate how dormant assets can become tools for financial flexibility and wealth-building. Key Takeaways 1. Many Americans Are Sitting on Hidden Wealth Nidhi Singvi estimates that hundreds of billions of dollars in gold jewelry are sitting unused in homes across America. Most people view jewelry as sentimental possessions rather than financial assets. 2. Jewelry Should Be Treated Like Other Assets Consumers regularly track the value of stocks, homes, cars, and collectibles. Singvi argues that jewelry should be viewed similarly, especially gold jewelry whose value fluctuates with market prices. 3. AI Makes Valuation Easier and More Accessible OnVault allows users to upload photos of their jewelry and receive an AI-generated valuation. The platform analyzes factors such as: Gold content Weight Construction type Age and style of the piece Current gold market prices This eliminates the need for expensive appraisals or visits to jewelry stores. 4. Transparency Is the Company's Core Differentiator Singvi repeatedly emphasizes transparency as a key advantage over traditional resale channels. Customers receive: Detailed valuation reports Video documentation of inspections Explanations of how offers are calculated Breakdowns of gold, gemstone, and diamond values 5. The Traditional Pawn Shop Experience Needs Reinvention A major theme of the discussion is the emotional discomfort people often associate with pawn shops. Singvi believes technology can remove the stigma, uncertainty, and lack of transparency that consumers frequently experience. 6. Financial Literacy Should Include Tangible Assets The interview highlights that financial education often focuses on: Budgeting Saving Investing Credit Singvi believes consumers should also understand the value of physical assets they already own. 7. Gold Remains an Important Asset Class Singvi explains that gold has experienced significant appreciation and has outperformed many traditional investment indexes over extended periods. She encourages consumers to understand how gold pricing affects jewelry values. 8. OnVault's Long-Term Vision Extends Beyond Jewelry Sales The company's vision includes helping consumers: Track jewelry values Sell jewelry Access loans using jewelry-backed portfolios Obtain insurance coverage Manage jewelry as part of a broader financial plan 9. AI Vision Technology Created the Opportunity Advances in AI image recognition now allow OnVault to analyze a simple photograph and estimate a jewelry item's dimensions and value with a high level of confidence. 10. Convenience Drives Adoption Users can complete the valuation process from home using only a smartphone and a web browser, removing many of the barriers traditionally associated with jewelry appraisal and resale. Notable Quotes On OnVault's Mission "We want to start with the education of gold and jewelry as an asset." On Consumer Empowerment "We want people to understand their jewelry before they even think of selling it." On Transparency "We send you the entire video of the process." On Understanding Value "That entire evaluation is just for the customer to know a little bit more before selling their jewelry." On Financial Awareness "Jewelry is actually one of the most real assets you can own." On Consumer Education "First is understand it, then you can sell wherever you want to sell." On Hidden Wealth "There is a lot of gold in the U.S. We think of it as an asset class." On the Company's Mission "We want there to be respect in this process of understanding the value and then selling jewelry." On Future Services "We can help you sell your jewelry. We can give you loans on top of it. We can help you insure it." On AI's Role "We could actually take a photo of a ring and understand its dimensions." On Accessibility "We don't want you to leave home. We want you to do that piece at home so that everything else becomes easier." On Simplifying Wealth Discovery "The process takes 60 seconds." On Long-Term Impact "We are changing people's perception on jewelry." Bottom Line The interview positions OnVault as a modern financial technology platform that seeks to unlock the hidden value of personal jewelry through AI, transparency, and financial education. Nidhi Singvi's central message is that many consumers already own valuable assets but lack the tools to understand and leverage them. By making valuation simple, transparent, and accessible, OnVault aims to transform jewelry from a forgotten possession into a meaningful component of personal wealth and financial planning. #BEST #SHMS #STRAW Money Making Conversations Master Class with Rushion McDonald is America's premier entrepreneurship, business leadership, financial literacy, and wealth-building podcast featuring successful entrepreneurs, executives, founders, celebrities, and industry experts sharing actionable insights for professional and financial success. Business Podcast Entrepreneurship Small Business Business Growth Financial Literacy Wealth Building Black Entrepreneurs Minority Business Leadership Executive Leadership Business Funding Marketing Strategies Personal Development Startup Advice Sales Training CEO Interviews Founder Stories Professional Development Economic Empowerment Business Success Networking Brand Building Innovation How to start a business Small business funding Entrepreneur success stories Business leadership podcast Wealth building strategies Black entrepreneur podcast Minority business development Marketing for small businesses Business growth strategies Startup funding opportunities Executive leadership training Financial literacy education Success mindset podcastSupport the show: https://www.steveharveyfm.com/See omnystudio.com/listener for privacy information.

Listen and subscribe to Money Making Conversations on iHeartRadio, Apple Podcasts, Spotify, www.moneymakingconversations.com/subscribe/ or wherever you listen to podcasts. New Money Making Conversations episodes drop daily. I want to alert you, so you don’t miss out on expert analysis and insider perspectives from my guests who provide tips that can help you uplift the community, improve your financial planning, motivation, or advice on how to be a successful entrepreneur. Keep winning! Two-time Emmy and Three-time NAACP Image Award-winning television Executive Producer Rushion McDonald interviewed Nidhi Singhvi. Co-founder and CEO of OnVault, an AI-powered financial platform designed to help consumers value, track, and sell their gold jewelry. The conversation explores how millions of Americans may be sitting on untapped wealth in the form of jewelry and other precious metal assets without realizing their true value. Singvi discusses the mission behind OnVault: transforming personal jewelry from a forgotten possession into a transparent, trackable financial asset. By combining artificial intelligence, mobile technology, and financial education, OnVault aims to empower consumers to understand, manage, and monetize the value of their jewelry. Purpose of the Interview The interview was designed to: Introduce OnVault and explain how AI is changing jewelry valuation. Educate consumers about the hidden value of gold jewelry and tangible assets. Promote financial literacy through asset awareness. Explain how technology can provide transparency in jewelry sales and valuation. Challenge the negative perceptions associated with pawn shops and traditional jewelry resale. Demonstrate how dormant assets can become tools for financial flexibility and wealth-building. Key Takeaways 1. Many Americans Are Sitting on Hidden Wealth Nidhi Singvi estimates that hundreds of billions of dollars in gold jewelry are sitting unused in homes across America. Most people view jewelry as sentimental possessions rather than financial assets. 2. Jewelry Should Be Treated Like Other Assets Consumers regularly track the value of stocks, homes, cars, and collectibles. Singvi argues that jewelry should be viewed similarly, especially gold jewelry whose value fluctuates with market prices. 3. AI Makes Valuation Easier and More Accessible OnVault allows users to upload photos of their jewelry and receive an AI-generated valuation. The platform analyzes factors such as: Gold content Weight Construction type Age and style of the piece Current gold market prices This eliminates the need for expensive appraisals or visits to jewelry stores. 4. Transparency Is the Company's Core Differentiator Singvi repeatedly emphasizes transparency as a key advantage over traditional resale channels. Customers receive: Detailed valuation reports Video documentation of inspections Explanations of how offers are calculated Breakdowns of gold, gemstone, and diamond values 5. The Traditional Pawn Shop Experience Needs Reinvention A major theme of the discussion is the emotional discomfort people often associate with pawn shops. Singvi believes technology can remove the stigma, uncertainty, and lack of transparency that consumers frequently experience. 6. Financial Literacy Should Include Tangible Assets The interview highlights that financial education often focuses on: Budgeting Saving Investing Credit Singvi believes consumers should also understand the value of physical assets they already own. 7. Gold Remains an Important Asset Class Singvi explains that gold has experienced significant appreciation and has outperformed many traditional investment indexes over extended periods. She encourages consumers to understand how gold pricing affects jewelry values. 8. OnVault's Long-Term Vision Extends Beyond Jewelry Sales The company's vision includes helping consumers: Track jewelry values Sell jewelry Access loans using jewelry-backed portfolios Obtain insurance coverage Manage jewelry as part of a broader financial plan 9. AI Vision Technology Created the Opportunity Advances in AI image recognition now allow OnVault to analyze a simple photograph and estimate a jewelry item's dimensions and value with a high level of confidence. 10. Convenience Drives Adoption Users can complete the valuation process from home using only a smartphone and a web browser, removing many of the barriers traditionally associated with jewelry appraisal and resale. Notable Quotes On OnVault's Mission "We want to start with the education of gold and jewelry as an asset." On Consumer Empowerment "We want people to understand their jewelry before they even think of selling it." On Transparency "We send you the entire video of the process." On Understanding Value "That entire evaluation is just for the customer to know a little bit more before selling their jewelry." On Financial Awareness "Jewelry is actually one of the most real assets you can own." On Consumer Education "First is understand it, then you can sell wherever you want to sell." On Hidden Wealth "There is a lot of gold in the U.S. We think of it as an asset class." On the Company's Mission "We want there to be respect in this process of understanding the value and then selling jewelry." On Future Services "We can help you sell your jewelry. We can give you loans on top of it. We can help you insure it." On AI's Role "We could actually take a photo of a ring and understand its dimensions." On Accessibility "We don't want you to leave home. We want you to do that piece at home so that everything else becomes easier." On Simplifying Wealth Discovery "The process takes 60 seconds." On Long-Term Impact "We are changing people's perception on jewelry." Bottom Line The interview positions OnVault as a modern financial technology platform that seeks to unlock the hidden value of personal jewelry through AI, transparency, and financial education. Nidhi Singvi's central message is that many consumers already own valuable assets but lack the tools to understand and leverage them. By making valuation simple, transparent, and accessible, OnVault aims to transform jewelry from a forgotten possession into a meaningful component of personal wealth and financial planning. #BEST #SHMS #STRAW Money Making Conversations Master Class with Rushion McDonald is America's premier entrepreneurship, business leadership, financial literacy, and wealth-building podcast featuring successful entrepreneurs, executives, founders, celebrities, and industry experts sharing actionable insights for professional and financial success. Business Podcast Entrepreneurship Small Business Business Growth Financial Literacy Wealth Building Black Entrepreneurs Minority Business Leadership Executive Leadership Business Funding Marketing Strategies Personal Development Startup Advice Sales Training CEO Interviews Founder Stories Professional Development Economic Empowerment Business Success Networking Brand Building Innovation How to start a business Small business funding Entrepreneur success stories Business leadership podcast Wealth building strategies Black entrepreneur podcast Minority business development Marketing for small businesses Business growth strategies Startup funding opportunities Executive leadership training Financial literacy education Success mindset podcastSee omnystudio.com/listener for privacy information.

Listen and subscribe to Money Making Conversations on iHeartRadio, Apple Podcasts, Spotify, www.moneymakingconversations.com/subscribe/ or wherever you listen to podcasts. New Money Making Conversations episodes drop daily. I want to alert you, so you don’t miss out on expert analysis and insider perspectives from my guests who provide tips that can help you uplift the community, improve your financial planning, motivation, or advice on how to be a successful entrepreneur. Keep winning! Two-time Emmy and Three-time NAACP Image Award-winning television Executive Producer Rushion McDonald interviewed Nidhi Singhvi. Co-founder and CEO of OnVault, an AI-powered financial platform designed to help consumers value, track, and sell their gold jewelry. The conversation explores how millions of Americans may be sitting on untapped wealth in the form of jewelry and other precious metal assets without realizing their true value. Singvi discusses the mission behind OnVault: transforming personal jewelry from a forgotten possession into a transparent, trackable financial asset. By combining artificial intelligence, mobile technology, and financial education, OnVault aims to empower consumers to understand, manage, and monetize the value of their jewelry. Purpose of the Interview The interview was designed to: Introduce OnVault and explain how AI is changing jewelry valuation. Educate consumers about the hidden value of gold jewelry and tangible assets. Promote financial literacy through asset awareness. Explain how technology can provide transparency in jewelry sales and valuation. Challenge the negative perceptions associated with pawn shops and traditional jewelry resale. Demonstrate how dormant assets can become tools for financial flexibility and wealth-building. Key Takeaways 1. Many Americans Are Sitting on Hidden Wealth Nidhi Singvi estimates that hundreds of billions of dollars in gold jewelry are sitting unused in homes across America. Most people view jewelry as sentimental possessions rather than financial assets. 2. Jewelry Should Be Treated Like Other Assets Consumers regularly track the value of stocks, homes, cars, and collectibles. Singvi argues that jewelry should be viewed similarly, especially gold jewelry whose value fluctuates with market prices. 3. AI Makes Valuation Easier and More Accessible OnVault allows users to upload photos of their jewelry and receive an AI-generated valuation. The platform analyzes factors such as: Gold content Weight Construction type Age and style of the piece Current gold market prices This eliminates the need for expensive appraisals or visits to jewelry stores. 4. Transparency Is the Company's Core Differentiator Singvi repeatedly emphasizes transparency as a key advantage over traditional resale channels. Customers receive: Detailed valuation reports Video documentation of inspections Explanations of how offers are calculated Breakdowns of gold, gemstone, and diamond values 5. The Traditional Pawn Shop Experience Needs Reinvention A major theme of the discussion is the emotional discomfort people often associate with pawn shops. Singvi believes technology can remove the stigma, uncertainty, and lack of transparency that consumers frequently experience. 6. Financial Literacy Should Include Tangible Assets The interview highlights that financial education often focuses on: Budgeting Saving Investing Credit Singvi believes consumers should also understand the value of physical assets they already own. 7. Gold Remains an Important Asset Class Singvi explains that gold has experienced significant appreciation and has outperformed many traditional investment indexes over extended periods. She encourages consumers to understand how gold pricing affects jewelry values. 8. OnVault's Long-Term Vision Extends Beyond Jewelry Sales The company's vision includes helping consumers: Track jewelry values Sell jewelry Access loans using jewelry-backed portfolios Obtain insurance coverage Manage jewelry as part of a broader financial plan 9. AI Vision Technology Created the Opportunity Advances in AI image recognition now allow OnVault to analyze a simple photograph and estimate a jewelry item's dimensions and value with a high level of confidence. 10. Convenience Drives Adoption Users can complete the valuation process from home using only a smartphone and a web browser, removing many of the barriers traditionally associated with jewelry appraisal and resale. Notable Quotes On OnVault's Mission "We want to start with the education of gold and jewelry as an asset." On Consumer Empowerment "We want people to understand their jewelry before they even think of selling it." On Transparency "We send you the entire video of the process." On Understanding Value "That entire evaluation is just for the customer to know a little bit more before selling their jewelry." On Financial Awareness "Jewelry is actually one of the most real assets you can own." On Consumer Education "First is understand it, then you can sell wherever you want to sell." On Hidden Wealth "There is a lot of gold in the U.S. We think of it as an asset class." On the Company's Mission "We want there to be respect in this process of understanding the value and then selling jewelry." On Future Services "We can help you sell your jewelry. We can give you loans on top of it. We can help you insure it." On AI's Role "We could actually take a photo of a ring and understand its dimensions." On Accessibility "We don't want you to leave home. We want you to do that piece at home so that everything else becomes easier." On Simplifying Wealth Discovery "The process takes 60 seconds." On Long-Term Impact "We are changing people's perception on jewelry." Bottom Line The interview positions OnVault as a modern financial technology platform that seeks to unlock the hidden value of personal jewelry through AI, transparency, and financial education. Nidhi Singvi's central message is that many consumers already own valuable assets but lack the tools to understand and leverage them. By making valuation simple, transparent, and accessible, OnVault aims to transform jewelry from a forgotten possession into a meaningful component of personal wealth and financial planning. #BEST #SHMS #STRAW Money Making Conversations Master Class with Rushion McDonald is America's premier entrepreneurship, business leadership, financial literacy, and wealth-building podcast featuring successful entrepreneurs, executives, founders, celebrities, and industry experts sharing actionable insights for professional and financial success. Business Podcast Entrepreneurship Small Business Business Growth Financial Literacy Wealth Building Black Entrepreneurs Minority Business Leadership Executive Leadership Business Funding Marketing Strategies Personal Development Startup Advice Sales Training CEO Interviews Founder Stories Professional Development Economic Empowerment Business Success Networking Brand Building Innovation How to start a business Small business funding Entrepreneur success stories Business leadership podcast Wealth building strategies Black entrepreneur podcast Minority business development Marketing for small businesses Business growth strategies Startup funding opportunities Executive leadership training Financial literacy education Success mindset podcastSteve Harvey Morning Show Online: http://www.steveharveyfm.com/See omnystudio.com/listener for privacy information.

In this episode of the Green Side Up podcast, Jason and Jordan sit down with industry veteran Tony Bass of Super Lawn Trucks live from the Landscape Show in Orlando. Tony shares hard-won lessons from nearly four decades in the lawn and landscape industry, including why financial literacy is the real foundation of confident pricing and sustainable profit. The conversation then shifts into a masterclass on modern marketing for contractors: using problem-focused truck signage, QR codes, and video-driven landing pages to generate higher-quality leads in a world where AI is reshaping search. Tony walks through his "scale-ready" formula for turning truck signs into automated sales funnels, from headlines like "Is your tree sick?" to online scheduling and even paid consultations. They also dig into the growing influence of private equity in the green industry, why being a local, independent contractor is becoming a powerful differentiator, and preview Tony's upcoming book, The Proud Landscaper. This episode is a practical, high-energy playbook for landscape and tree service owners who want to sharpen their numbers, upgrade their marketing, and protect the soul of independent business. Connect with Jason and Jordan:

Something has shifted in the way people make decisions and most business owners have not caught up yet.The techniques that used to work, building rapport quickly, presenting your solution confidently, following up persistently, are now doing the opposite of what they were designed to do.We are living through a Trust Recession.And the old sales playbook was written for a different era.In this month's Stump The Guru, I am getting into what this actually means for your business and what a trust-based approach looks like in the world we are selling in today.I have made it my life's mission to create the clarity that is missing in the traditional sales process, through decades of working with thousands of business owners all over the world, refining Trust-Based Selling into a true art form:· Stop "chasing" ghosts (leads that never call you back!)· Make the sale in ONE conversation, without pressure· Stop selling, create deep trust insteadI've taken my mission one step further and created a livestream show called “Stump The Guru'” -- where you get the opportunity to jump on live and ask me your toughest sales questions that you'd love an answer for.Get Ari's latest best-selling book "Trust In A Split Second!" for FREE along with a Complimentary Lead & Sales Growth Consultation (Value $995.00) at http://www.UnlockTheGame.com/FreeConsult, and join him as a guest on his podcast "Stump The Guru" and get your chance to ask Ari one-on-one questions, fill in the form to be clickable to this link: https://links.arigalper.com/widget/form/rh5YanDqzZqPHVBCKlKG

The Customer Service Department Is Dead: What the Future Service-Centric Organization Looks Like Customer service cannot remain the department responsible for cleaning up problems created by the rest of the company. If an organization is serious about becoming service-centric, every department must understand how its decisions shape the customer experience—and one accountable leader must ensure the entire system works. In Episode 268 of the Customer Service Revolution Podcast, Denise Thompson and John R. DiJulius III examine what the future service-centric organization will look like as AI reshapes customer behavior, frontline roles, organizational design, and the economics of service. The future will not belong to the company with the fastest chatbot or the fewest employees. It will belong to the organization that uses technology to remove friction behind the scenes while making the experience more human in front of the customer. Customer Experience Must Be Enterprise-Wide—but Someone Still Has to Own It "Customer experience is everyone's responsibility" sounds inspiring, but it can become an excuse for having no accountability. John argues that successful organizations need a clear experience champion—someone who loses sleep over the experience and has the authority, KPIs, and executive access to challenge decisions that could hurt customers or employees. In a large enterprise, that may be a chief experience officer supported by a customer experience department. In a smaller organization, it may be a shared role assigned to an HR, training, operations, or other senior leader. The title matters less than the clarity of the mandate, the time committed to it, and the metrics tied to it. The role should also extend beyond the customer. A truly service-centric organization manages the entire experience ecosystem: customer experience, employee experience, and vendor experience. AI Should Remove Friction, Not Humanity AI is changing customer service, but using it only to reduce headcount can create expensive unintended consequences. Gartner predicts that by 2027, half of the companies that cut customer service staff because of AI will rehire people to perform similar functions under different titles. Gartner has also reported that only 20% of customer service leaders had reduced agent staffing because of AI. As AI handles routine questions, human employees inherit the escalations, emotional customers, sensitive conversations, and high-stakes decisions. That work can be more meaningful—but also far more demanding. Organizations must protect employees from empathy fatigue, make access to a human easier, and train people in the skills technology cannot replace: empathy, curiosity, listening, rapport building, judgment, and the ability to defuse an upset customer. Your Customer May Send an AI Agent Instead of Visiting Your Website The customer journey may no longer begin on a company's website, app, or contact center. Gartner found that customers were approximately three times more likely to use a third-party generative AI tool than a company-provided chatbot when trying to resolve a service issue. Among customers who already used generative AI, 58% had used it to complete a task—not merely find information—and that figure reached 74% in B2B settings. That creates a new strategic threat: the company can become invisible while an outside AI platform recommends brands, compares choices, completes purchases, and resolves problems. Technology is easy for competitors to copy. Human connection, trust, community, and a distinctive brand experience are harder to duplicate. Access to a Human Could Become the Next Competitive Advantage Pega research found that 77% of consumers believed they always or often achieved better outcomes when dealing only with a human, while two-thirds preferred human-led support. Nearly half said they did not trust businesses that used AI to handle customer service interactions completely. Despite that preference, many organizations continue to make people fight through layers of self-service before reaching an employee. John's answer is blunt: a customer should be able to reach a human when the customer wants to. Companies that preserve convenient human access—and equip those employees to deliver empathy, expertise, and judgment—may be able to turn humanity itself into a powerful brand differentiator. Personalization Without Integrity Becomes Exploitation More customer data creates more opportunities to personalize an experience, but not every technically possible use of data is ethical. The public controversy over Delta Air Lines' AI-supported pricing illustrated how quickly personalization can be perceived as surveillance pricing. Using customer knowledge to anticipate a need or make someone feel cared for is service. Using a customer's identity, vulnerability, income, or presumed willingness to pay to extract the highest possible price is exploitation. Customers should be allowed to choose and pay for clearly defined service levels; businesses should not quietly decide that a particular customer can be charged more. Integrity cannot become collateral damage in the race to personalize. The Best Model Is People-Led and Technology-Powered Walmart and Starbucks offer a more promising blueprint. Walmart has introduced AI tools designed to support approximately 1.5 million U.S. associates, including real-time translation and technology that reduced shift-planning time from 90 minutes to 30 minutes. Starbucks' Green Apron Service model combines staffing, workflow improvements, and technology to give employees more time for craft and customer connection. These organizations are not presenting technology as the experience. They are positioning it as the infrastructure that helps people deliver the experience. That is where AI creates real value: transcribing workshop notes, organizing information, handling repetitive tasks, accelerating internal processes, and giving employees more time to think, connect, and solve. Stop Measuring Speed at the Expense of Loyalty Average handle time, ticket volume, and cost per contact can reward speed while quietly damaging the relationship. Fast service that makes a customer feel dismissed is not a win. Neither is a warm interaction that fails to solve the problem. The future service-centric organization must measure both efficiency and experience. John recommends tracking earned sales growth—the percentage of business generated through repeat customers and referrals rather than purchased through advertising—along with the operational and experience measures that explain why loyalty is rising or falling. The most important question is not simply, "Was the issue resolved?" It is, "How did the customer feel after doing business with us?" What Leaders Should Build Now The future service-centric organization will: Assign one accountable experience champion with clear authority, priorities, KPIs, and executive access. Make every department responsible for understanding its internal or external customer and its effect on the end experience. Use AI for repetitive, administrative, and low-risk work while preserving human judgment for sensitive, ethical, financial, and health-related decisions. Train employees continuously in AI readiness and service aptitude skills. Give frontline employees the authority to solve problems without unnecessary permission-seeking. Protect easy access to a skilled human whenever a customer wants or needs one. Measure loyalty, repeat business, referrals, complaints, certainty, and customer outcomes—not speed alone. Refuse uses of customer data that exploit vulnerability or presumed ability to pay. Build strong customer service systems first, then layer AI on top of them. Customer service may stop being a department, but service must become the operating system of the entire company. Chapters 00:59 — Why the customer service department is dead 01:51 — Enterprise-wide ownership still needs one accountable champion 05:06 — Does every company need a chief experience officer? 07:34 — Breaking silos through cross-functional CX leadership 08:26 — Are companies using AI to improve service or cut headcount? 11:14 — The new role of the human service professional 13:30 — Preventing escalation overload and empathy fatigue 15:17 — When customers send third-party AI to handle your company 19:36 — Will access to a human become a premium service? 23:08 — Why community and brand experience are returning 26:11 — AI costs, disappearing entry-level roles, and the talent pipeline 30:14 — Walmart, Starbucks, and the people-led, tech-powered model 34:03 — Personalization, surveillance, and the integrity line 38:59 — Which traditional customer service metrics now work against CX? 42:23 — A practical blueprint for leadership, employees, technology, and measurement 48:05 — The first question every CEO should ask Key Takeaways Customer experience can be enterprise-wide without becoming leaderless; one person must still own the system and its results. AI creates the most value when it removes repetitive work and gives employees more time for judgment, empathy, and connection. Automating simple interactions can leave human agents with a relentless stream of emotionally difficult cases, increasing the risk of empathy fatigue. Third-party AI platforms may become the new front door to the customer journey, making a distinctive human brand experience even more important. Easy access to a knowledgeable human can become a powerful competitive advantage. Personalization crosses the line when customer data is used to exploit vulnerability or presumed willingness to pay. Metrics such as average handle time can produce unintended behavior when they are not balanced with loyalty, customer outcomes, repeat business, and referrals. A company needs clear service systems before it layers AI onto the customer experience. Quotes "Someone has to lose sleep at night over the experience the company is providing." — John R. DiJulius III "When answers are everywhere, questions become the scarce resource." — John R. DiJulius III "When the world gets more artificial, we need to become more human." — John R. DiJulius III "The more digital we become, the more human is the competitive advantage." — John R. DiJulius III "Integrity shouldn't be something that is outdated." — John R. DiJulius III "EX equals CX. Employee experience equals customer experience." — John R. DiJulius III "Customer service may stop being a department, but service must become the operating system of the entire company." — Denise Thompson Resources Mentioned in This Episode Gartner: Half of companies that cut customer service staff because of AI will rehire by 2027 Gartner: 85% of service leaders are expanding human-agent responsibilities Gartner: Customers are three times more likely to use third-party GenAI than company chatbots Pega: Consumers demand more from AI-powered customer service PwC: 2025 Customer Experience Survey Walmart: AI-powered tools for 1.5 million associates Starbucks: Green Apron Service and improved service performance Delta Air Lines: Response regarding AI-supported pricing Links: ROX Dashboard:  https://thedijuliusgroup.com/rox-dashboard/ The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Company Service Aptitude Test:  https://thedijuliusgroup.com/c-sat-forms/individual-c-sat/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Ask John!  Submit your questions for John, to be aired on future episode:  tdg.click/ask Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Books:  https://thedijuliusgroup.com/shop/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com If you want to learn how world-class organizations build cultures customers cannot live without, explore The Experience Revolution Membership. Inside the membership you'll gain access to livestream workshops, practical frameworks, and proven strategies used by organizations around the world. Learn more at https://thedijuliusgroup.com/membership/ Learn More If your organization is working to improve customer experience but struggling to connect it to measurable business outcomes, The DiJulius Group can help. Visit: https://thedijuliusgroup.com Listen to more episodes: https://thedijuliusgroup.com/the-customer-service-revolution-podcast/ Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.

In today's Cloud Wars Minute, I analyze Salesforce's latest results and why Dreamforce could be critical for proving its AI opportunity is here now. Highlights 00:03 — Salesforce yesterday released its Q2 results, and I'd say that while there's some very good things in there, it's a little bit of a mixed bag relative to what some other companies in its category are doing. But let's take a look at this because I think the big, the big news here, aside from the numbers, is Salesforce announced a huge new partnership with Anthropic. 00:41 — Customers will be able to tap into the power of Anthropic reasoning with their Salesforce applications and agents and data. So I think that offers a lot of potential for the future. But some of the key numbers here: we saw Salesforce revenue go up 11% for Q2, ended July 31. That's $11.3 billion relative to Q1. 01:30 — Its AI and data products—starting to break those out—said they now have an annualized revenue run rate of about $3.85 billion, almost $3.9 billion. It said that's up 210%, and then for Agentforce, annualized run rate of almost $1.5 billion, it said that's up 240%, and this, that. 02:43 — Combine that with the incredible presence of Salesforce applications and agents all over the world, all sorts of businesses. Bring those together. I'm sure for Anthropic, this is great too, as they aspire to become an enterprise powerhouse. The Salesforce partnership and connection here gives them entrée to some huge customers and huge opportunities. 04:21 — It's got to step up the urgency on that, and I think the deal with Anthropic is going to be just the medicine that's needed here for Salesforce. Got a detailed article that'll go into this on CloudWars.com, and we'll be following up more next week with the analysis of what Marc Benioff and others talked about on the earnings call. Visit Cloud Wars for more.

What if your next customer never visits your website? AI is changing the way customers search for, research, and potentially choose local businesses and Phil Risher believes contractors and home-service business owners need to start preparing now. In this episode, Dominic Rubino sits down with Phil Risher of Phlash Consulting to break down the shift from traditional Google searches and keywords toward conversational AI, AI recommendations, and eventually AI agents. For years, businesses focused on ranking #1 on Google. But Phil argues that the next competitive advantage could be something very different: Don't just rank. Become the answer. Phil explains why real customer conversations could become one of your most valuable marketing assets. Instead of publishing generic AI-generated content, businesses can capture the questions customers actually ask, combine them with real-world experience and local expertise, and build a body of content that establishes authority. In this episode, you'll discover: • Why Google search behavior is changing • What AI agents are and why business owners should care • Why customers are asking longer, conversational questions • The difference between ranking for keywords and becoming the answer • Why generic "AI slop" could hurt your content strategy • How to turn real customer calls into useful content • What a business "knowledge base" or digital twin could look like • What share of voice and mention rate mean in AI search • How AI could change the role of your website • Why local expertise and real stories matter • How contractors can start preparing without becoming AI experts themselves • Why business owners should focus on the "who," not just the "how" Phil also shares a simple starting point for businesses that want to capture their expertise and build a knowledge base from existing customer conversations. If you own a construction, contracting, cabinet, remodeling, HVAC, roofing, or other home-service business, this conversation will help you think differently about how future customers may find you. The shift has already started. The question is whether your business will be ready for what comes next.

Duji has broken up with Duji Hater Dave 72. Charlie is back from Toronto. Customers are unhappy about the eggs they received at brunch. Charlie won't eat eggs or bleu cheese. Snitz has lost 33 lbs. A man in Oklahoma poops into a plastic bag and smears it on businesses. GTA 6. Deshawn Watson will start this season as QB for the Browns. A high school football coach was fired after he kicked a football into a player's crotch. A woman complains about a homeless man sleeping on a chair at Aviator Nation. A homeless person is showering in the locker room. Owner of the San Fransico 49ers was busted for trying to pay for a prostitute in Ohio. Duji wants to be a mascot. Kacey Musgraves sang from a pair of bedazzled truck nuts. Puke and rally. Ella Langley. See omnystudio.com/listener for privacy information.

What happens when a cidermaker decides to do less and give cider more time? Spencer Morris of Sowams Cider Works in Warren, Rhode Island, makes cider with more than 70 apple varieties, old mechanical rack-and-cloth presses, glass demijohns and a remarkably hands-off approach. Explore still cider, single-varietal apples, long aging on the lees, native fermentation, and why some Sowams ciders aren't released until they are three or four years old. Timestamps 00:00 Doing Less and Giving Cider Time 00:25 Meet the Guest 01:59 Single Varietal Cider 05:25 News from Ciderville 08:24 Fall Cider Festivals 10:29 Arriving in Rhode Island 12:55 Inside Sowams Cider Works 14:38 Spencer's Cider Story 18:38 Orchard and Rootstocks 22:37 Harvest Timing 24:55 Fermenting in Demijohns 31:59 No Sulfites, No Filtration 35:15 Aging Cider and Favorite Apples 37:07 Storing Apples Before Pressing 37:49 Concentrating the Fruit 38:30 Culling Apples and Sediment 40:53 Hands-Off Fermentation 42:07 Customers and the American Palate 46:15 Rhode Island Heritage Apples 48:53 Tasting the Orchard Blend 51:44 Serving Cider and Batch Numbers 55:03 Blending Apples at the Press 58:04 Tasting Rhode Island Greening 01:01:13 Weather and Vintage Variation 01:02:17 Visit Sowams and Final Thoughts   Listen & Subscribe

Text Me A Question!AI isn't your consistency problem—you're playing the wrong game. Stop copying influencer “attention” strategies and start creating conversion content using the get seen → get paid → get bigger roadmap. Set up a real AI thought partner with clear context, then answer three validated audience questions to get back in motion fast. Content Calendar Challenge Sign Up!Content To Customers Live Workshop Sign Up!Support the show ➡️ Are you a Coach, Expert, or Service Provider wanting to get more Customers from your Content?

In this episode of Business Brain, we start with a simple receipt that carried a big idea: a restaurant inviting you to text its COO directly, real number and all. You’ll hear why radical accessibility sends exactly the right message to your customers, how the age of personalization lets you automate and stay personal at the same time, and why every business is really in the customer service business. Small touches like proactive reports and easy feedback loops are how you build loyalty that lasts. Then we get into the hard stuff: what happens when a giant customer disappears overnight. Drawing on real names and real receipts from clients that once made up the bulk of the business and then imploded, we walk you through how to prepare instead of panic. You’ll learn to ask your team the uncomfortable question now, redeploy the resources a big client is paying to build, and why twenty small clients often beat one whale. Change is the only constant, so build the resilience that keeps everyone employed and keeps you living the charmed life.We dig into letting staff use all the AI they need and how AI text watermarking actually works. 00:00:00 Business Brain – The Entrepreneurs' Podcast #782 for Wednesday, August 26th, 2026 August 26th: National Dog Day 00:02:05 Text our COO – Making yourself accessible to your customers That guy that used to put his Social Security Number on billboards 00:04:59 We're in the age of personalization 00:08:30 SPONSOR: Hims. With Wegovy® at Hims, lose up to 20% of your body weight when combined with diet and exercise. Visit https://hims.com/businessbrain to get a personalized, affordable plan that gets you. 00:10:01 SPONSOR: SomniPods 3 sleep earbuds from Fitnexa: Flat enough to sleep on, and the app is the real prize: https://go.fitnexa.com/brain automatically applies $10 off (or use code BRAIN). 00:11:35 How to react to losing huge customers Paying attention to your large customers internal and external signals Changes aren't permanent, but change is. 00:18:05 Business Brain 782 Outtro This Episode's Big Takeway: The only constant is change. Be ready for it with your largest customer. What would happen if they disappeared tomorrow? Check out Business Brain Blueprints Tell Your Friends! Business Blueprints Review Business Brain Subscribe to the show feedback@businessbrain.show Call/Text: (567) 274-6977 X/Twitter: @ShannonJean & @DaveHamilton, & @BizBrainShow LinkedIn: Shannon Jean, Dave Hamilton, & Business Brain Facebook: Dave Hamilton, Shannon Jean, & Business Brain The post Losing Huge Customers and Please Text our COO – Business Brain 782 appeared first on Business Brain - The Entrepreneurs' Podcast.

Send us Fan MailMost founders never build a company that their employees' grandchildren will work for. Robert L. Wallace did.Then he did it again. His second company builds solar plants across the US, Africa and the Caribbean.Before either worked, five or six of his businesses failed.What's covered:What he would build first, starting again with nothingThe four billion person market almost nobody is building forWhy wealth ruins founders who get it before they can hold itWhy he ran for mayor when people in his church warned him not toLearn more about Robert L. Wallace  at https://robertwallace.com/*Want the signal from today's conversation — the strategy, the frameworks, the takeaways? It's free at https://substack.com/@priscillashumba

Duji has broken up with Duji Hater Dave 72. Charlie is back from Toronto. Customers are unhappy about the eggs they received at brunch. Charlie won't eat eggs or bleu cheese. Snitz has lost 33 lbs.See omnystudio.com/listener for privacy information.

Duji has broken up with Duji Hater Dave 72. Charlie is back from Toronto. Customers are unhappy about the eggs they received at brunch. Charlie won't eat eggs or bleu cheese. Snitz has lost 33 lbs.

Duji has broken up with Duji Hater Dave 72. Charlie is back from Toronto. Customers are unhappy about the eggs they received at brunch. Charlie won't eat eggs or bleu cheese. Snitz has lost 33 lbs. A man in Oklahoma poops into a plastic bag and smears it on businesses. GTA 6. Deshawn Watson will start this season as QB for the Browns. A high school football coach was fired after he kicked a football into a player's crotch. A woman complains about a homeless man sleeping on a chair at Aviator Nation. A homeless person is showering in the locker room. Owner of the San Fransico 49ers was busted for trying to pay for a prostitute in Ohio. Duji wants to be a mascot. Kacey Musgraves sang from a pair of bedazzled truck nuts. Puke and rally. Ella Langley. 

What if 80 out of every 100 customers come back and buy again. Sounds like a dream come true, right? But not so fast. Today I'm following up with Jen O'Rourke, owner of Bear and Roo, a made-to-order clothing business. A year ago, Jen had a returning customer rate so high it meant she had a serious  problem: in order to make her sales she had to sell more to the same pile of existing customers. She desperately needed an infusion of new customers. You'll learn: Why a high returning customer rate can hide a serious problem A strategy that works to get NEW customers How to keep your cool during a rough patch   Come hear exactly what she did about it, how she landed 320 new customers in a year, and the strategy she's using to create a steady stream of new customers every month. You can do this very same thing!   RELATED LINKS:   Check out Jen's store at www.bearandroo.com A 10 minute check up you should do today https://www.thesocialsalesgirls.com/blog/a-10-minute-checkup-you-should-do-today-episode-157 What to do when you need new Customers https://www.thesocialsalesgirls.com/blog/what-to-do-when-you-need-new-customers-episode-263 How Melissa reduced her cost of acquiring a customer by 44% https://www.thesocialsalesgirls.com/blog/how-melissa-reduced-her-cost-of-acquiring-a-customer-by-44-percent-episode-191 ----------------------------------- Stop wondering if you're "doing it right" and learn how to grow your sales in a consistent, predictable way. Spend 40 minutes with me in this eye opening workshop, and you'll leave with a few simple steps that will grow your sales next month. Find a time that works for you, and register here: https://watch.thesocialsalesgirls.com/s/77wKvQ "Insightful, actionable and engaging! I learn so much every single time I listen. I can't believe this information is free"  - If you feel like this too, I'd love it if you would leave us a review. Reviewing the show will help us reach even more store owners, so we can help the grow their sales. Click here, scroll down, tap to rate with 5 stars and select "Write a review". Let us know what you find most helpful about the podcast!    

Customers of the meal kit company Blue Apron have been complaining about canceled orders, missing ingredients and incomplete recipes. The company even acknowledged in a social media post that "recent orders have fallen short." What's behind this mess? WSJ's Sarah Nassauer breaks down the chaos at Blue Apron. Imani Moise hosts. Further Listening: - Jersey Mike's Journey From the Shore to Wall Street - What's Going On With Lettuce? Sign up for WSJ's free What's News newsletter. Learn more about your ad choices. Visit megaphone.fm/adchoices

Visit Hims.com/talkin for simple, online access to personalized, affordable care for ED, hair loss, and more. https://www.youtube.com/watch?v=8bYtmtKNXSY https://fanaticsmarkets.onelink.me/3MFw?pid=jomboy&af_dp=fanmarkets%3A%2F%2Fhomepage&af_channel=partnerships&c=jomboy_fmx&af_ad=youtube&af_web_dp=https%3A%2F%2Ffanaticsmarkets.com%2F%3Fpid%3Djomboy%26c%3Djomboy_fmx%26af_ad%3Dyoutube%26utm_source%3Djomboy%26utm_medium%3Dreferral%26utm_campaign%3Djomboy_fmx%26utm_content%3Dyoutube Willie, Mickey & "The Duke" – Talkin' Baseball® - Written & Recorded by Terry Cashman, and other recordings involving baseball, are available to purchase on Lifesong Records   Coach Trev and Talkin' Jake discuss the Phillies hot streak heading into the final stretch of the MLB season, the Giancarlo Stanton news, Mariners hanging on by Randy Arozarena, if Fernando Tatis is the most fun to watch in baseball and more!   The Talkin' Baseball® trademark is exclusively owned by PKM Productions LLC for sound recordings. PKM Productions LLC and Lifesong Records are not associated with Jomboy Media Event contracts carry risk of total loss and changing prices. Not good  for all investors. Not available in all states. Must be 21+. See Important Disclosures in Fanatics Markets app. Customers are introduced to Crypto.com by Paragon Global Markets, LLC, d/b/a Fanatics Markets IB, an Introducing Broker registered with the CFTC and a Member of the NFA. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Today's listener is in search of his first customer! He wants to become a digital personal assistant to help people with tech support. How should he proceed?Side Hustle School features a new episode EVERY DAY, featuring detailed case studies of people who earn extra money without quitting their job. This year, the show includes free guided lessons and listener Q&A several days each week.Show notes: SideHustleSchool.comEmail: team@sidehustleschool.comBe on the show: SideHustleSchool.com/questionsConnect on Instagram: @193countriesVisit Chris's main site: ChrisGuillebeau.comRead A Year of Mental Health: yearofmentalhealth.comIf you're enjoying the show, please pass it along! It's free and has been published every single day since January 1, 2017. We're also very grateful for your five-star ratings—it shows that people are listening and looking forward to new episodes.