Podcasts about customers

The traditional call center may soon be a thing of the past. Jessie Zhang is building AI agents designed to replace monotonous human labor and transform how consumers interact with brands. Elad Gil sits down with Jesse Zhang, co-founder and CEO of Decagon, an AI agent company at the forefront of AI customer service. Jesse talks about how Decagon secured large enterprise clients and the impact of its AI agents, his journey as a second-time founder, and Decagon's company culture. Plus, they discuss what the future of agentic customer service may look like. Sign up for new podcasts every week. Email feedback to show@no-priors.com Follow us on Twitter: @NoPriorsPod | @Saranormous | @EladGil | @thejessezhang | @DecagonAI  Chapters: 00:00 – Jesse Zhang Introduction 00:30 – Decagon's Services 01:11 – Decagon's Customers and Growth 02:41 – Productivity Gains with Decagon 03:33 – How Decagon Integrates in Customer Workflows 04:25 – Jesse's Second Time Founder Story 05:41 – Jesse's Hiring Philosophy 09:13 – Counter-intuitive Advice for Founders 11:19 – How Decagon Thinks About Talent 14:12 – Areas for Longer Term Planning 15:37 – Decagon's Path to Customer Service 16:57 – Thoughts on Pushing Into the Application Layer 19:40 – What Decagon Does Uniquely  22:05 – Pricing Services in the AI Age 24:46 – How Decagon Sees Customer Service 25:53 – Defining Long-Term Success for Decagon 27:41 – Jesse's Views on an Agentic Future 31:22 – Conclusion

Superpowers for Good should not be considered investment advice. Seek counsel before making investment decisions. When you purchase an item, launch a campaign or create an investment account after clicking a link here, we may earn a fee. Engage to support our work.Watch the show on television by downloading the e360tv channel app to your Roku, LG or AmazonFireTV. You can also see it on YouTube.Devin: What is your superpower?Troy: Making a plan.Food delivery apps have revolutionized how we eat, but at what cost? Hidden fees, high commissions, and driver exploitation have left restaurants struggling to stay afloat. Recognizing this broken system, Troy Smith, CEO of Chop Chop, created a solution designed to empower restaurants and drivers alike while saving money for small businesses.Chop Chop isn't your typical food delivery app. “We're not an ordering app,” Troy explained in today's episode. “We believe restaurants should take their own orders and payments. What we do is connect drivers with restaurants.” This unique approach eliminates the hefty commissions that traditional apps charge—often up to 30% of an order—enabling restaurants to retain more of their revenue.Troy's innovative model is simple yet impactful. Restaurants pay a flat $199 monthly fee to access the app, allowing them to connect with vetted drivers who deliver orders. Unlike other platforms, Chop Chop ensures drivers are paid fairly—directly from the restaurant through Stripe, with funds held in escrow until delivery is confirmed. Customers receive real-time updates via SMS without needing to download the app, while restaurants maintain full control of the customer relationship.This streamlined system offers a lifeline to small businesses, especially mom-and-pop restaurants, which have been disproportionately affected by high delivery fees. “Deliveries have become a huge revenue stream for restaurants, especially since COVID,” Troy shared. “But the current system just isn't working. Restaurants are paying more money to send food to their own customers than ever before.”Chop Chop's mission extends beyond financial benefits. Many drivers and restaurants in the network are first-generation immigrants who often face exploitation in the gig economy. “FundingHope really resonated with us because they're looking out for the small guy,” Troy said. Chop Chop's crowdfunding campaign on FundingHope invites customers, drivers, and supporters to invest in the platform and help scale this game-changing solution.For just $199 a month—less than the price of a cup of coffee per day—restaurants can reclaim control, drivers can earn fairly, and customers can support their favorite local businesses without guilt. Chop Chop is more than a delivery app; it's a movement to restore fairness and transparency in food delivery.Visit ChopChop.mobi or FundingHope to learn more about this revolutionary app and its crowdfunding campaign.tl;dr:Troy Smith explains how Chop Chop empowers restaurants by eliminating high delivery fees and exploitation.The platform charges restaurants a flat $199 monthly fee, connecting them with vetted drivers for deliveries.Chop Chop ensures drivers are paid fairly via Stripe, fostering transparency and trust in the process.Inspired by personal experiences and challenges during COVID, Troy created a practical, scalable solution.The company invites investors to join its FundingHope campaign, supporting a fairer food delivery ecosystem.How to Develop Making a Plan As a SuperpowerTroy Smith's superpower, as he describes it, is the ability to “make a plan.” Growing up in Zimbabwe, he adopted the Afrikaans phrase maak a plan, meaning to solve problems through creativity and resourcefulness. “When something presents itself, a challenge, something is going wrong, you make a plan,” Troy explained in this episode.One powerful story that exemplifies this superpower occurred during the early days of COVID. Troy visited a small Japanese restaurant, where the owner, short on staff, asked him to deliver food for $10. This simple act planted the seed for Chop Chop. “She made the plan for me,” Troy said, “and I realized we could turn this into an app, connecting drivers with restaurants while ensuring fair pay.”To develop this superpower, Troy suggests starting with observation. “Instead of jumping in and trying to fix things, take a moment to see what's going on,” he shared. Identifying the root cause of a problem is key to crafting an effective solution. He also emphasizes the importance of systems, a lesson he learned while running McDonald's franchises in South Africa.By following Troy's example and advice, you can make problem-solving a skill. With practice and effort, you could make it a superpower that enables you to do more good in the world.Remember, however, that research into success suggests that building on your own superpowers is more important than creating new ones or overcoming weaknesses. You do you!Guest ProfileTroy Smith (he/him):CEO, Chop ChopAbout Chop Chop: Chop Chop is a logistics platform that empowers restaurants to run first-party delivery without the costs and headaches of hiring their own drivers. We are not an ordering platform. Restaurants continue to take orders and payments directly from their customers. We connect them with local verified drivers who are screened for license and insurance and who complete deliveries on demand. Unlike third-party apps, we do not take commissions or add hidden fees. Instead, we charge a flat subscription, allowing restaurants to keep more revenue, drivers to earn fairly, and customers to avoid surprise charges.Website: chopchop.mobiOther URL: invest.fundinghope.com/offering/chop-chop/detailsBiographical Information: Troy Smith is the co-founder and CEO of Chop Chop, a logistics platform that helps restaurants run first-party delivery without relying on costly third-party apps. A former McDonald's franchisee, Troy understands firsthand the challenges restaurants face with slim margins and complex operations. He launched Chop Chop to give restaurants control over delivery, ensure fair pay for drivers, and provide customers with transparent, fee-free service.LinkedIn Profile: linkedin.com/in/trychopchopSupport Our SponsorsOur generous sponsors make our work possible, serving impact investors, social entrepreneurs, community builders and diverse founders. Today's advertisers include FundingHope, Rancho Affordable Housing (Proactive), and Inner Space. Learn more about advertising with us here.Max-Impact MembersThe following Max-Impact Members provide valuable financial support:Carol Fineagan, Independent Consultant | Hiten Sonpal, RISE Robotics | Lory Moore, Lory Moore Law | Marcia Brinton, High Desert Gear | Mark Grimes, Networked Enterprise Development | Matthew Mead, Hempitecture |  Michael Pratt, Qnetic | Dr. Nicole Paulk, Siren Biotechnology | Paul Lovejoy, Stakeholder Enterprise | Pearl Wright, Global Changemaker | Ralf Mandt, Next Pitch | Scott Thorpe, Philanthropist | Sharon Samjitsingh, Health Care Originals | Add Your Name HereUpcoming SuperCrowd Event CalendarIf a location is not noted, the events below are virtual.Superpowers for Good Live Pitch, September 29, 2025. Hosted by Devin Thorpe on e360tv, this special event gives purpose-driven founders the chance to pitch their active Regulation Crowdfunding campaigns to a nationwide audience of investors and supporters. Selected founders will gain exposure to investors, national visibility across social and streaming platforms, and exclusive prizes from judges and sponsors—all at no cost to apply or pitch. Impact Cherub Club Meeting hosted by The Super Crowd, Inc., a public benefit corporation, on October 28, 2025, at 1:30 PM Eastern. Each month, the Club meets to review new offerings for investment consideration and to conduct due diligence on previously screened deals. To join the Impact Cherub Club, become an Impact Member of the SuperCrowd.Community Event CalendarSuccessful Funding with Karl Dakin, Tuesdays at 10:00 AM ET - Click on Events.Neighborhood Economics: Chicago takes place September 29–October 1, 2025, at Venue SIX10, bringing together changemakers, innovators, and community leaders reimagining wealth, ownership, and entrepreneurship to drive real community transformation. For the next two days only, save $200 on registration with promo code CHICAGOFLASH—flash sale ends Thursday at midnight! Register here.Earthstock Festival & Summit (Oct 2–5, 2025, Santa Monica & Venice, CA) unites music, arts, ecology, health, and green innovation for four days of learning, networking, and celebration. Register now at EarthstockFestival.com.Regulated Investment Crowdfunding Summit 2025, Crowdfunding Professional Association, Washington DC, October 21-22, 2025.Impact Accelerator Summit is a live in-person event taking place in Austin, Texas, from October 23–25, 2025. This exclusive gathering brings together 100 heart-centered, conscious entrepreneurs generating $1M+ in revenue with 20–30 family offices and venture funds actively seeking to invest in world-changing businesses. Referred by Michael Dash, participants can expect an inspiring, high-impact experience focused on capital connection, growth, and global impact.If you would like to submit an event for us to share with the 9,000+ changemakers, investors and entrepreneurs who are members of the SuperCrowd, click here.We use AI to help us write compelling recaps of each episode. Get full access to Superpowers for Good at www.superpowers4good.com/subscribe

Getting polite interest but no actual sales? It's one of the most frustrating parts of running a business- when people seem genuinely curious, ask great questions, and then… vanish. If you've been stuck in that limbo, this episode is for you.This week's question comes from Brenda, who asked why customers often show interest but still don't take the leap. Omar breaks down the real reasons behind this hesitation, from subtle messaging gaps to emotional friction points. You'll learn how to build trust, follow up effectively, and create offers that move people from “maybe” to “yes”- without being pushy.Ready to turn interest into action? Hit the play button at the top of this page and dive into a lesson that'll help you close more sales and serve your audience with confidence.To submit your questions, visit 100mba.net/q.Watch the episodes on YouTube: https://lm.fm/GgRPPHiSUBSCRIBEYouTube | Apple Podcast | Spotify | Podcast Feed Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

South Korean court rules that it's illegal to insult virtual pop idols. Holocaust survivor ends up beaten to death by in a retirement home by a wheelchair. Man arrested in Surprise Arizona after urinating on spectators in a movie theater during a screening of Demon Slayer. // Weird AF News is the only daily weird news podcast in the world. Weird news 5 days/week and on Friday it's only Floridaman. SUPPORT by joining the Weird AF News Patreon http://patreon.com/weirdafnews - OR buy Jonesy a coffee at http://buymeacoffee.com/funnyjones Buy MERCH: https://weirdafnews.merchmake.com/ - Check out the official website https://WeirdAFnews.com and FOLLOW host Jonesy at http://instagram.com/funnyjones

At The Little Farm on Olga Road on Orcas, Carol Wetzel and Allan Tone live in a small house and have devoted much of the surrounding three acres to growing a food-herb-and-flower farm and seasonal plant nursery to serve their neighbors and island visitors, including destination wedding clients. The Little Farm is a Big Endeavor […] The post Episode 734: A visit to The Little Farm on Olga Road, with Carol Wetzel and Allan Tone, where customers are welcomed to harvest the beauty of flowers, herbs, and vegetables appeared first on Slow Flowers Podcast with Debra Prinzing.

In this riveting episode of Unleashing Intuition Secrets, host Michael Jaco is joined by author and researcher Leo Zagami, known for exposing the shadowy networks of the Illuminati and their grip on global power. Together, they break down shocking events tied to the recent assassination of Charlie Kirk, examining whether mind control, extremist groups, and orchestrated manipulation were at play. The conversation digs deep into the hidden influence of secret societies, the rise of modern terrorism, and the cultural ideologies being weaponized to destabilize society. Leo shares his personal insights and historical perspective on how political manipulation, globalist agendas, and covert power structures continue to shape today's world. With Michael's background in military intelligence and Leo's deep knowledge of esoteric systems, this dialogue offers a rare and eye-opening glimpse into the battle between freedom and control. This episode challenges you to look beyond the headlines and uncover the hidden forces driving today's crises.

In today's rapidly changing financial landscape, traditional banking is no longer enough. Customers expect more than just accounts, loans, and transactions—they want personalized, real-time value delivered seamlessly across every touchpoint in their lives. That's where ecosystem banking comes in. In this episode of Banking Transformed, I'm joined by Mike Cook and Carson Kotnyek from Zafin to explore how banks can move beyond legacy limitations and become orchestrators of value. We'll unpack what ecosystem banking truly means, why orchestration—not just innovation—is the new growth engine, and how financial institutions can remain relevant by delivering holistic solutions that meet customers wherever they are. If you want to understand how the future of banking is being built—not just in the branch, but in housing, health, commerce, and beyond—this conversation is your playbook. This episode of Banking Transformed is sponsored by Zafin Zafin's Loyalty Rewards capability helps banks deepen customer engagement by rewarding behaviors across the entire banking journey, not just their transactions and spends. It offers behavior-based incentives, flexible point strategies, and personalized rewards, moving beyond traditional spend-based models. With seamless integration and real-time analytics, banks can optimize loyalty programs to enhance customer lifetime value and drive sustainable growth. Visit zafin.com

In this urgent and eye-opening conversation, Michael Jaco sits down with Sheila Holm to uncover the hidden agendas threatening America's families, schools, and future. They examine the controversy surrounding Charlie Kirk and what it reveals about the larger orchestrated efforts to silence conservative voices and destabilize society. From radicalized school systems to the systematic destruction of the family unit, Michael and Sheila expose how socialism, fascism, and communism are being woven into the fabric of American life. Drawing on Sheila's extensive research and books, they reveal historic patterns of manipulation, the infiltration of secret societies, and the role of the media in pushing false narratives. Together, they connect these dots to the global deep state agenda and call for vigilance, faith, and citizen action to protect children, preserve family integrity, and reclaim America's soul. This is more than a podcast — it's a rallying cry for patriots, parents, and truth-seekers who refuse to surrender the next generation.

In banking, every second matters. Fraud happens in milliseconds. Customers demand instant answers. And AI can only deliver value if it's powered by live, real-time data. Yet many banks are still relying on batch reports and outdated systems, making decisions based on yesterday's insights. The shift can't wait. Forrester predicts that by 2025, half of all businesses will use AI-powered self-service as their primary customer touchpoint. That future won't be possible without real-time data at the core. Banks that leverage streaming data will transform customer experiences, manage risks more efficiently, and unlock the full potential of AI. Those who don't risk being left behind. Today, I'm joined by Guillaume Aymé, CEO of Lenses.io and a leading voice on data innovation. Together, we'll explore why real-time data is becoming the lifeblood of modern banking, the hurdles institutions must overcome, and how to build the foundation for AI-driven success. This episode of Banking Transformed is sponsored by Lenses Lenses 6.0 is a Developer Experience designed to empower organizations to modernize applications and systems with real-time data autonomy. This is particularly crucial as AI adoption accelerates, and enterprises operate hundreds of Kafka clusters across multi-cloud environments. As the industry's first multi-Kafka developer experience, Lenses 6.0 allows teams to access, govern and process streaming data across any combination of Apache Kafka-based streaming platforms, from a single interface. https://lenses.io/

"Customers need more than what you want to sell them." This week, Tim has a long-awaited conversation with his sister-In-law Kristin Ratzlaff, a global team leader at a software as a service (SaaS) company, with decades of experience, who travels the world doing high-level sales. After years of discussing everything from business and sales to fear and opportunity, they finally sits down with Kristin to talk about growing up in the fireplace industry and how that impacted her career in sales. In this episode, Tim and Kristin discuss: How early experiences in sales can teach valuable lessons that stay with you throughout your career. Building credibility through being authentic and allowing customers to talk about themselves to see where you fit. Approaching difficult conversations with team members and balancing coaching and encouragement while being sensitive to the individual. The sales process and building a framework that sets people up for success. Pursuing opportunities so that momentum doesn't stall without being too pushy or aggressive. Don't miss this unique episode to hear how a sales leader can create an environment that sets their team up for success. ------ Become a supporter of The Fire Time Network and get access to awesome rewards: ⁠⁠⁠https://itsfiretime.com/join⁠⁠⁠ To hear more audio articles from our magazine, subscribe to the Fire Time Magazine Podcast: ⁠⁠⁠https://www.itsfiretime.com/magazine⁠⁠⁠ Read The Fire Time Magazine Reader Edition online: ⁠⁠⁠https://magazine.itsfiretime.com⁠⁠⁠ Download The Fire Time Magazine app to get full access to the magazine (for free): ⁠⁠⁠https://www.itsfiretime.com/app

Think of onboarding like a marriage: you don't stop showing up once the vows (or the sale) are made. In this episode, they unpack why onboarding is the delight phase of the buyer's journey, how to prevent buyer's remorse, and the small but powerful touches that turn customers into lifelong fans (and evangelists). If you've ever wondered how to make sure your clients feel like they “married the right business,” this one's for you.A Few Q&As From The EpisodeWhy is onboarding such a critical step after a sale? Answer: Because the sale isn't the finish line, it's the starting point of the customer relationship. Onboarding reassures buyers they made the right decision, prevents buyer's remorse, sets clear expectations, and begins building long-term trust.What are some simple ways solopreneurs can make onboarding effective?Answer: Start with a warm welcome, whether it's a personalized email, a short video, or even a handwritten note. Follow up with clear next steps, resources, or tutorials to help customers get value quickly. The key is making clients feel seen, supported, and confident right away.How does great onboarding impact future sales and referrals?Answer: Thoughtful onboarding turns new customers into fans and fans into evangelists. When clients feel cared for and successful with your product or service, they're far more likely to renew, upgrade, or tell their friends about you, which makes lead generation and sales much easier down the line. Okay, this might be the craziest offer we've ever made. We're giving away a solopreneur platform that normally costs five hundred dollars a year…For twenty-five bucks. And not for a month, not for a year… forever.All you have to do is pre-order our new book: Solopreneur Business for Dummies.When we first went solo, we thought we could just Google our way through it. But the advice out there? It was built for startups with teams and money, not someone trying to do it all themselves. We kept thinking: “There's gotta be a better way.”So we made one. LifeStarr Premier is the system we wish we had back then: the tools, the strategy, the community, all in one place.Go to book.lifestarr.com to lock it in.This deal goes away when the book drops, October 6, 2025, and it's not coming back.Pre-order the book. Upload your receipt. You're in. For good.

Surgical Safety Technologies is pioneering the transformation of operating rooms from secretive environments into data-driven spaces that optimize patient outcomes. With their "Operating Black Box" platform now deployed in over 50 hospitals across the US, Canada, and Western Europe, the company has generated over 100 peer-reviewed publications demonstrating the ability to reduce patient morbidity and mortality by more than 30% while increasing hospital efficiency by $20 million annually for a typical 40-50 OR facility. In this episode, we sat down with Teodor Grantcharov, founder of Surgical Safety Technologies, to explore his 20-year journey from academic researcher to category-creating entrepreneur in the challenging world of healthcare innovation. Topics Discussed: The evolution from virtual reality surgical simulators in the late 1990s to comprehensive OR analytics platforms Breaking through the cultural resistance to measurement and transparency in surgical environments The strategic decision to target top-tier academic medical centers as early adopters Building a platform with four distinct modules: efficiency, compliance, quality/safety, and education The 10-year journey from research hypothesis to proven commercial success with measurable patient outcomes Creating the category of "data-driven healthcare" in traditionally dogma-driven medical environments GTM Lessons For B2B Founders: Use demanding customers as product validation engines: Teodor's team deliberately targeted top-tier academic medical centers as their initial customer base with a specific thesis: "If we can make the best in the world even better, then we can make anyone better." This wasn't just about prestige - these customers had "internal, very sophisticated systems" and "very knowledgeable professionals and leaders" who would stress-test the platform in ways that revealed product gaps early. The approach creates a competitive moat: once you can satisfy the most demanding buyers in your category, you possess capabilities that competitors serving easier customers lack. Build category credibility through academic validation at scale: Surgical Safety Technologies generated over 100 peer-reviewed publications before their sales process accelerated, creating what Teodor calls "irrefutable" evidence. This wasn't just marketing - the publications came from top hospitals proving 30% mortality reduction and $20 million annual efficiency gains per 40-50 OR facility. The strategy transforms sales conversations: instead of pitching features, they present peer-reviewed outcomes data that procurement committees and clinical leaders cannot dismiss. Category creators in regulated industries should consider academic validation as sales ammunition, not just credibility building. Structure modular platforms for multi-stakeholder enterprise sales: Rather than forcing binary adoption decisions, Surgical Safety Technologies created four distinct platform modules (efficiency, compliance, quality/safety, education) that can be sold individually or as a complete suite. This addresses the reality that "each of those have different stakeholders" within hospital systems. The modular approach enables two distinct sales motions: land-and-expand with single-module entry points for budget-constrained buyers, or comprehensive platform sales when "we usually upsell additional modules to the subscription." This architecture is particularly valuable in complex enterprise environments where different departments control separate budget lines. Leverage mission-driven culture as a competitive advantage: Teodor emphasizes that every hire must understand "what we do, why we do it" and that the company constantly reminds itself "this is not just a gadget or an application. We have a responsibility for improving performance and ultimately improving quality of care for patients." In industries where trust and outcomes matter more than features, a genuine mission-driven approach becomes a critical differentiator that influences everything from branding to employee retention. Time market entry with regulatory and cultural shifts: The company's success accelerated as healthcare systems became more willing to measure performance and embrace transparency. Teodor observes: "Now we see hospitals recognize that you can't improve what you can't measure." B2B founders should identify when broader industry trends create openings for previously resistant categories, and position themselves to capitalize on these inflection points.   //   Sponsors: Front Lines — We help B2B tech companies launch, manage, and grow podcasts that drive demand, awareness, and thought leadership. www.FrontLines.io The Global Talent Co. — We help tech startups find, vet, hire, pay, and retain amazing marketing talent that costs 50-70% less than the US & Europe.  www.GlobalTalent.co   //   Don't Miss: New Podcast Series — How I Hire Senior GTM leaders share the tactical hiring frameworks they use to build winning revenue teams. Hosted by Andy Mowat, who scaled 4 unicorns from $10M to $100M+ ARR and launched Whispered to help executives find their next role. Subscribe here: https://open.spotify.com/show/53yCHlPfLSMFimtv0riPyM 

Rob Pizzola and the team from The Hammer Betting Network dive deep into the latest news and drama making waves on Gambling Twitter. From controversial takes to unexpected betting strategies, we're breaking down all the must-know moments from the week with Geoff Fienberg, Kirk Evans, and Jacob Gramegna. In today's show, we discuss a recreational sportsbook seemingly unfairly changing the price of a pre-existing bet, the protocol in place when a game ends early, a potential secret grifter in the space and much more. Whether you're here for the insights or just the entertainment, don't miss this lively discussion on the hottest topics in the betting community on Circle Back, the latest show on The Hammer Betting Network, part of Circles Off, and proudly presented by Kalshi.

This week on the Artist Academy Podcast, I get to revisit with muralist Hibaaq Ibrahim, who first joined me years ago when she was just starting out. Back then, she had only recently quit her day job—today, she's a full-time commercial artist in Minnesota with projects starting at $10k and a schedule that keeps her booked year-round. In this episode, Hibaaq shares how her mindset, goal-setting, and smart investments in courses and mentorship helped her grow quickly. She talks about the habits that keep her consistent, why she only takes on projects that align with her values, and how working with an art consultant has freed her up to focus on creating. This conversation is full of practical advice for artists who want to raise their rates, attract better clients, and build a career they actually love.

Branding expert Laura Ries joins Jason to talk about her new book, The Strategic Enemy , and the power of positioning. Together, they break down how companies can define what they stand against, win customers, and become the go-to name in their category. This is a packed conversation about how to create campaigns that resonate and understand the strategy behind the marketing that shapes our world. Learn more about your ad choices. Visit megaphone.fm/adchoices

How many sales are you losing because you don't answer your phone?

Oz Akgun is the CEO of Limo Miami. Since establishing Limo Miami Exquisite Transportation Services in 2012, the company has been honored by many magazines associations and local authorities numerous times for outstanding performance, customer service, efficacy, and industry involvement. They pride themselves on having one of the largest fleets in Miami-Dade County. Limo Miami offers a wide variety of luxury sedans, luxury SUVs, stretch limousines, luxury sedans, corporate buses, and corporate motor coaches. Customers rely on Limo Miami, as more than 500,000+ transfers have been done in the past. Connect with Jon Dwoskin: Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin Instagram: https://www.instagram.com/thejondwoskinexperience/ Website: https://jondwoskin.com/LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: jon@jondwoskin.com Get Jon's Book: The Think Big Movement: Grow your business big. Very Big!

Become a cleaning business Automation Member! Visit https://cleanbizuniversity.com/automa... and use discount code 50TODAY at checkout to get half off for a limited time!Join this channel to get access to perks:   / @ajsimmonsonline  Schedule a 1 on 1 Consultation: https://calendly.com/ajsimmonsGet TubeBuddy to grow your YouTube channel! https://www.tubebuddy.com/pricing?a=a...Follow: @AjSimmonsOnline on Instagram   / ajsimmonsonline  Need Business Insurance? Click this link https://nextinsurance.sjv.io/Ea23K9Get Bookkeeping for your business! Click this link https://bench.co/?via=ajThank you for watching, subscribing, liking, sharing, and commenting!!!!

Copernic Catalysts is developing next-generation chemical catalysts using computational materials design to replace century-old technology in the $80 billion ammonia industry. The company has raised $10 million and is working with top-five global ammonia producers to prove their Neptune catalyst can deliver tens of millions in annual savings per plant while reducing the industry's 1% contribution to global greenhouse gas emissions. In this episode, Jacob Grose shares insights from his journey from BASF venture capitalist to deep-tech founder, revealing how his team is navigating one of the most conservative B2B markets while building transformational technology for both current chemical production and future sustainable shipping fuels. Topics Discussed: The century-old ammonia catalyst problem and why the industry hasn't innovated Copernic's computational approach to rationally designing drop-in replacement catalysts The extreme conservatism of chemical industry customers and how to overcome it Multi-stage go-to-market strategy from lab samples to pilot demonstrations to commercial scale Using toll manufacturing partnerships to scale capital-efficiently while building customer trust The historical significance of ammonia synthesis and its role in feeding 8 billion people Building a platform technology for multiple catalyst products across different chemical markets GTM Lessons For B2B Founders: Navigate ultra-conservative B2B markets with staged proof: Jacob outlined a methodical approach for entering markets where customers are "terrified of change" due to tight margins and operational risks. Start with small lab samples to top customers, progress to pilot-scale demonstrations over 6-12 months, then secure commercial installations. This staged approach allows conservative buyers to gradually build confidence while de-risking their decision-making process. Leverage toll manufacturing for customer credibility and capital efficiency: Rather than building manufacturing capabilities, Copernic partners with established catalyst manufacturers using an "Apple model" - they own the IP while trusted partners handle production. This approach provides three key advantages: faster scale-up, capital efficiency, and most importantly, customer comfort with proven quality control systems. For deep-tech founders, partnering with established players can accelerate market acceptance. Turn industry conservatism into a competitive moat: While chemical industry conservatism creates barriers to entry, Jacob recognized it also creates powerful moats once you're established. Companies using 100-year-old iron-based catalysts represent massive switching costs and customer lock-in opportunities. Founders entering conservative industries should view initial resistance as future protection against competitors. Design for drop-in replacement adoption: Copernic deliberately engineered their catalyst to work within existing plant infrastructure, minimizing customer adoption friction. Jacob emphasized using "base metals" (common, inexpensive materials) and standard manufacturing techniques to ensure compatibility. When disrupting established industries, reducing implementation complexity can be more valuable than maximizing performance gains. Build technical credibility through domain expertise transfer: Jacob's nine years at BASF provided deep industry knowledge that proved essential for both product development and customer trust. His background in corporate venture capital gave him insights into how large chemical companies evaluate new technologies. Founders targeting specialized B2B markets should consider how domain expertise - whether through hiring, partnerships, or personal experience - can accelerate credibility and customer relationships. Position platform technology for multiple market opportunities: While focused on ammonia catalysts initially, Jacob positioned Copernic as a platform company with computational catalyst design capabilities applicable across multiple chemical markets. This platform approach appeals to investors seeking larger addressable markets while providing strategic flexibility as the company scales.   //   Sponsors: Front Lines — We help B2B tech companies launch, manage, and grow podcasts that drive demand, awareness, and thought leadership. www.FrontLines.io The Global Talent Co. — We help tech startups find, vet, hire, pay, and retain amazing marketing talent that costs 50-70% less than the US & Europe.  www.GlobalTalent.co   //   Don't Miss: New Podcast Series — How I Hire Senior GTM leaders share the tactical hiring frameworks they use to build winning revenue teams. Hosted by Andy Mowat, who scaled 4 unicorns from $10M to $100M+ ARR and launched Whispered to help executives find their next role. Subscribe here: https://open.spotify.com/show/53yCHlPfLSMFimtv0riPyM 

While most UX teams obsess over reducing clicks, Carhartt discovered that fewer clicks can actually hurt revenue and customer satisfaction.Join hosts Chuck Moxley and Nick Paladino as they talk with Bruce Shields, who leads digital experience optimization at Carhartt. Carhartt has been making durable workwear since 1889—but their digital experience team is just as focused on longevity and performance. In this episode, Bruce Shields, head of Carhartt's Global UX team, shares how his team uses two years of homepage interaction data to build predictive models, benchmark creative assets, and shift decisions from gut feel to data-led.Key Actionable Takeaways:Move from gut feelings to data-first design decisions - Create a culture where "Have we tested that?" becomes the standard question in every design discussionBuild predictive models from interaction data - Use click and scroll data to create benchmarks that can forecast component performance before launchSegment B2B and B2C user experiences differently - B2B buyers have fundamentally different motivations since they're purchasing for others, not themselvesWant more tips and strategies about digital transformation and customer experience? Subscribe to our newsletter! https://www.thefrictionlessexperience.com/frictionless/ Download the Black Friday/Cyber Monday eBook: http://bluetriangle.com/ebookBruce Shield's LinkedIn: https://www.linkedin.com/in/bruceshields/Nick Paladino's LinkedIn: https://linkedin.com/in/npaladinoChuck Moxley's LinkedIn: https://linkedin.com/in/chuck-moxleyChapters:(00:00) Introduction(03:00) Team structure across nine time zones and specializations(06:00) Moving from design intuition to data-first decisions(08:26) Preventing confirmation bias in testing culture(11:22) Grid ordering system case study - When leadership was wrong(16:59) Two years of homepage data creates predictive models(18:22) Building interaction rate benchmarks by component position(23:03) Moving predictive analytics into wireframing stage(26:49) Most reliable performance predictors - PLP to PDP conversion(30:18) Why fewer clicks isn't always better - The journey optimization debate(34:30) Conclusion

Ever wondered how different generations really impact your business—both as customers and as employees? In this week's Small Business Made Simple Podcast, I sit down with the fabulous Michelle Pascoe to unpack the power (and quirks!) of generational marketing and leadership. From Baby Boomers to Gen Z—and even the brand-new Betas—we explore what motivates each group, the assumptions that hold us back, and how smart leaders can bridge the gaps.

Watch on YouTube here: https://youtu.be/j4eaNgNz3yw?si=7is17YCNNiMMx2Mw If you've created a guide, checklist, or mini-course—but you're not promoting it because you're thinking “Who am I to sell this?”—you're not alone. The real blocker usually isn't your product; it's confidence and not knowing what to say or where to say it. In this post, I'll show you two quick AI prompts that flip that script and give you the exact words and plan to promote—plus how to publish a ready-to-buy sales page with MiloTree's Free Plan in minutes (no website needed). Show Notes: MiloTree Confidence and Promotion AI Prompt Pack (Free Download) Digital Product Ladder AI Prompt (Free Download) 6 Purchasing Triggers Test Join The Blogger Genius Newsletter Become a Blogger Genius Facebook Group Subscribe to the Blogger Genius Podcast: iTunes YouTube Spotify The Real Problem: “Who am I to sell this?” Most creators stall after hitting “publish” because they're afraid to promote. The result? Crickets—not because the product is bad, but because no one heard about it enough times to buy. The fix is a mindset + messaging shift you can trigger with AI in under a minute. The 60-Second Fix: Copy/Paste These 2 Prompts Prompt #1 — Confidence & Language Paste this into your AI tool: Act as my business coach and mindset mentor. I've created a digital product about [TOPIC] but I feel nervous promoting it. Remind me why my experience has value, explain how selling helps people, write me a confident script for talking about my product, and give me 5 places to share it today. Be encouraging but honest. This gives you: a quick reframe, a confidence boost, and a short script you can actually use in DMs, posts, and conversations. Prompt #2 — Distribution Plan (What to Post & Where) I'm ready to promote with confidence. Give me 10 places to share my product today with exact words for each platform (helpful, not salesy). Include social media, email ideas, and networking conversation starters. Also give me a simple 7-day promotion schedule. This turns “random posting” into a repeatable weekly cadence that compounds—how you go from your first $100 to your first $1,000. Make Buying Frictionless: Use MiloTree (Free Plan) Confidence is great—but people still need a place to buy. Here's the fast path with MiloTree: Set up your product in MiloTree → choose Digital Download. Name, price, and upload your PDF or file (e.g., “Time Management for Busy Moms” at $27). Click Create Sales Page → MiloTree's AI writes your sales copy for you. Get one shareable link you can paste everywhere (social, email, DMs). Payments go to you via Stripe; MiloTree auto-delivers the file to customers. Why creators love this workflow No website or tech stack required AI-written sales page (goodbye blank page) Auto-delivery + instant payments Share one link everywhere and focus on consistent promotion

From Startup to IPO: Amanda Patterson on Scaling with Strategy and Customer TruthIn this episode of Uncomplicate It, I sit down with Amanda Patterson — seasoned tech marketing executive, former Head of Marketing at Mindbody, and co-founder of Rocket Fuel Labs. Amanda has seen it all: scaling Mindbody from $30M to $200M, growing leads by 300% in a single year, building a marketing team 5x larger, launching the consumer app, and creating the BOLD Conference with speakers like Michelle Obama and Magic Johnson.Today, through Rocket Fuel Labs, she helps early and growth-stage companies build strategies that blend brand, demand, and culture for lasting growth.We cover:Why growth is built detail by detail — not through one silver bulletHow to diversify channels and avoid over-reliance on one platformWhy listening to your customers matters more than your assumptionsBalancing long-term brand building with short-term ROIUsing creativity and offsite brainstorming to solve growth challengesHow to approach partnerships strategically, even as a young companyWhat it really takes to prepare for IPO — discipline, tracking, and cross-team alignmentWhere AI adds value — and why human insight is still irreplaceable

Many brands are haemorrhaging money on the wrong customers, often without even realising it. While marketers obsess over age groups, income brackets, and geographic data, they're missing the fundamental psychological divide that actually determines buying behaviour.  Today's guest, Dr Ross Honeywill, has spent many years uncovering why traditional demographic segmentation fails so spectacularly – and what smart businesses should focus on instead. Dr Honeywill is a consumer psychologist and the architect behind the NEO (New Economic Order) framework, a research-backed approach that segments customers by mindset rather than demographics.  After surveying hundreds of thousands of consumers and working with major brands like JB Hi-Fi and David Jones (back in their heyday), Ross has proven that understanding whether your customers are emotion-driven NEOs or price-focused Traditional buyers can be the difference between explosive growth and costly customer acquisition disasters.  For example, his work helped transform JB Hi-Fi from a small music retailer into a retail giant, with 80% of their revenue now generated by just 40% of their customer base – the NEO segment. Whether you're struggling with high customer acquisition costs, low lifetime values, or feel like you're constantly competing on price, this episode will fundamentally shift how you think about who your customers really are – and why getting it right matters more than you ever imagined.   Links mentioned in this episode: If you'd like help to achieve your goals, I invite you to have a chat to find out how we can make that happen together HERE By booking a Free Growth Strategy https://productpreneurmarketing.com/lets-talk Podcast Show Notes: https://www.catherinelangman.com/episode-281/   Other Ways To Enjoy This Episode: Listen on Apple Podcasts Listen on Spotify Youtube  

Most customers are smarter than we give them credit for. Perpetual excuse- making vendors put themselves at high risk for a short business life. Many buyers can easily detect vendor BS, and the quick penalty is a lost customer. Sadly, often times these unhappy buyers will share their frustrations with many other people. If you are a vendor/supplier, maybe it's time to focus on results? Maybe it's time to stop making excuses?Support the show

Today on CarEdge Live, Ray and Zach discuss the latest news from various automakers and car dealers. Tune in to learn more.

This episode of the Hot Options Report breaks down the day's most active options markets. While VIX and Qs trading was slow, major indices like SPY, SPX, and IWM saw heavy volume. The show highlights explosive single-stock action, with new names appearing on the leaderboard and a massive rally in meme stock OPEN.  Mark discusses the most popular options contracts in each market and provides insight into the potential trades and risks involved. Timestamps: [00:00] VIX [02:00] SPY [03:00] SPX [03:40] IWM [04:20] QQQ [05:20] (10) WBD [06:30] (9) Micron [07:20] (8) Intel [08:15] (7) AMD [09:00] (6) Baba [09:50] (5) Apple [10:50] (4) Oracle [12:20] (3) Nvidia [13:10] (2) Tesla [14:00] (1) OPEN ----------------------------------------------------------------------- All investing involves risk. Brokerage services for US listed securities, options and bonds in a self-directed brokerage account are offered by Open to the Public Investing Inc, member FINRA & SIPC. Not investment advice. Options trading entails significant risk and is not appropriate for all investors.  Customers must read and understand the Characteristics and Risks of Standardized Options before considering any options strategy.  Options investors can rapidly lose the value of their investment in a short period of time and incur permanent loss by expiration date. Certain complex options strategies carry additional risk, including the potential for losses that may exceed the original investment amount, and are only available for qualified customers.  Index options have special features and fees that should be carefully considered, including settlement, exercise, expiration, tax, and cost characteristics.  See Fee Schedule for all options trading fees. There are additional costs associated with option strategies that call for multiple purchases and sales of options, such as spreads, straddles, among others, as compared with a single option trade. Rebate rates vary monthly from $0.06-$0.18 and depend on the particular security, whether the trade was placed via API, as well as your current and prior month's options trading volume. Review Options Rebate Terms here. Rates are subject to change. Go to public.com/optionsbrief to learn more.    

This episode is brought to you by Appriss RetailProduct returns are often seen as a necessary evil — but when return fraud enters the mix, things get a lot more costly, and complicated.In this Retail Remix Deep Dive bonus episode — brought to you by Appriss Retail — guest host Adam Blair (Editor, Retail TouchPoints) takes a closer look at how retailers can cut down on fraudulent returns without sacrificing customer experience.Joined by Vishal Patel and Pedro Ramos of Appriss Retail, the conversation covers:Why the scale of returns fraud is rising—and how it's evolving;The growing tension between consumer expectations and loss prevention efforts;How retailers can adjust return policies without alienating loyal shoppers;Key findings from Appriss Retail's latest Consumer Returns in the Retail Industry report;Real-world success stories from retailers tackling this issue head-on.If you're rethinking your return policy or struggling with increasing return rates, this episode offers strategic insights backed by real data.RELATED LINKS:Explore the latest ORC report from Appriss RetailLearn more about Appriss RetailRead more from Retail TouchPointsCatch up on all episodes of Retail Remix -----Reduce returns, stop abuse and fraud, and protect your bottom line. Visit ApprissRetail.com to learn more.

Join us in Clean Biz Network! https://www.cleanbiznetwork.app/AJ Simmons consultation call with ColleahJoin this channel to get access to perks:   / @ajsimmonsonline  Schedule a 1 on 1 Consultation: https://calendly.com/ajsimmonsLet my lead generation company to set bid appointments for you! Click here https://www.cleanbizleads.comFollow: @AjSimmonsOnline on Instagram   / ajsimmonsonline  Need Business Insurance? Click this link https://nextinsurance.sjv.io/Ea23K9Need Business Credit? Apply at this linkhttps://americanexpress.com/en-us/ref...Thank you for watching, subscribing, liking, sharing, and commenting!!!!

Amazon may be muscling into the field of augmented reality glasses. According to a report by The Information, sources claimed that the company is working on AR glasses for consumers, allegedly with plans to release the product in late 2026 or early 2027. In other news, David Zaslav, the CEO of Warner Bros. Discovery, plans to make HBO more expensive, and passwords a lot harder to share, according to The Hollywood Reporter. And, Lyft and May Mobility have teamed up to launch a fleet of autonomous vehicles in Atlanta. It's a pilot program, so it's currently only available to Lyft riders in the area of midtown Atlanta. The companies promise a "measured, safety-first approach" with this rollout. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Want to Start or Grow a Successful Business? Schedule a FREE 13-Point Assessment with Clay Clark Today At: www.ThrivetimeShow.com   Join Clay Clark's Thrivetime Show Business Workshop!!! Learn Branding, Marketing, SEO, Sales, Workflow Design, Accounting & More. **Request Tickets & See Testimonials At: www.ThrivetimeShow.com  **Request Tickets Via Text At (918) 851-0102   See the Thousands of Success Stories and Millionaires That Clay Clark Has Helped to Produce HERE: https://www.thrivetimeshow.com/testimonials/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire   See Thousands of Case Studies Today HERE: www.thrivetimeshow.com/does-it-work/  

We always talk about adding value to the customer experience. In the coffee shop this is usually focused on things like the look, flavor, price, and service rendered. But I believe it goes a level deeper than that. In fact, in order to truly deliver value, we have to believe in the core thing our service and product symbolizes or else we are less likely to consistently provide it.  Today on Shift Break we will be talking about how to break down the various components of value, why they, matter, and how to bake them into the operations of your business.  Related episodes:  329 : How to Teach Company Values to Your Staff Bridging the Values-Actions Gap 545: Breathing Life Into Your Coffee Shop SHIFT BREAK! What Should Coffee Cost a Customer? 480: Focus on What Your Customers Love

In this episode of Unleashing Intuition Secrets, Michael Jaco is joined by Cindy Young for a hard-hitting conversation about the struggles faced by the January 6th community and the deep corruption undermining justice in America today. Cindy shares heartbreaking realities about the ongoing persecution of J6ers and their families, including financial ruin, broken homes, and lives lost to despair. Together, she and Michael expose how media manipulation, faulty trials, and government overreach have created a system where innocent Americans are left to suffer without true justice. The discussion expands to the larger picture of America's challenges, from judicial failures and political corruption to the urgent need for grassroots action, tactical civics, and courageous voices willing to speak out. With passion and clarity, Cindy calls for unity, resilience, and faith as tools to break free from tyranny and reclaim America's future. This is more than an interview — it's a rallying cry for patriots to rise, support those unjustly silenced, and take an active role in the fight for freedom.   LANDING PAGE for people to get a "FREE" precious metals consultation with Dr. Kirk Elliott: https://www.kepm.com/jaco/ Affordable Cell Activation Technology with LifeWave: Experience miracles with a deep discount as a Brand Partner https://www.lifewave.com/michaeljaco https://michaelkjaco.com/liveyoungerwithmj/ Power of the Patch Information Resource: Go to: https://liveyounger.com/ AGE REVERSAL WITH GHK-Cu Copper Peptides contained in X-39 and X-49 https://copperpeptidebreakthrough.com Join us every week for Michael Jaco's Miracle Monday Meeting at 6:00 PM EST for Product Testimonials & Questions This 50 Minute Meeting Will Teach You Everything You Need To Know About Phototherapy & LifeWave!! ~ Great for Guests, Customers & Brand Partners ~ ⏬ Click the link below for Meeting access ⏬ Join Zoom Meeting https://us06web.zoom.us/j/87949021063 JoinMichaels Business Builder Webinar ~ Friday 6:00 EST Tune in weekly to Michael Jaco's LifeWave Business Builder Webinars feature LifeWave's top leaders sharing proven strategies, business tips, and real-world success stories to help you grow your organization and achieve lasting financial success. ⏬ Click the link below for Webinar access ⏬ https://us06web.zoom.us/j/86714931635?pwd=WQ8UTQc8o95A1g5q7bOAnRW79mPJep.1 Shop Intuitive Wellness Products to reverse the devastating effects of the vaccine impacts on cardiovascular, reproduction and greater potential for death at any time in history. Also increase overall health and resistance to all disease and inflammation. https://intuitivewellness.michaelkjaco.com/ INTUITIVE ULTRA CLEANSE/INTUITIVE OCEANS VIDEO ON DETOXING ALL FOODS: https://www.diseasediscoverychallenge.vip/food-dtox WAVWATCH - The revolutionary selfcare watch that's designed to support the health of your mind AND body! This one-of-a-kind watch provides anxiety relief, pain support, productivity boost, immune system enhancement, and more!

Send us a textIn this episode of Navigating the Customer Experience, we welcome back Joseph Michelli, a certified customer experience professional, New York Times and Wall Street Journal #1 bestselling author, and internationally sought-after keynote speaker. Known for his books on iconic brands such as The Ritz-Carlton, Mercedes-Benz, Starbucks, Zappos, and Airbnb, Joseph brings decades of insight on how leaders and frontline teams can elevate human experiences.We dive into his latest book, All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement. Joseph highlights how One Medical—now part of Amazon—revolutionized healthcare delivery by combining AI and digital convenience with deeply personal human connections. He explains how technology can remove inefficiencies, like long waits and scheduling frustrations, while still keeping care human-centered. His insights underscore the importance of balancing automation with empathy—especially as industries increasingly adopt AI.On the topic of patient comfort with digital healthcare, Joseph notes the learning curve. While technology can enhance convenience, it must never replace the human connection where it matters most. He shares examples of how One Medical redesigned workflows so patients were seen promptly, providers spent less time on charts, and the overall experience felt more personal, not less. The takeaway: technology should enable more meaningful human interactions, not eliminate them.Looking ahead to 2026, Joseph outlines three key priorities for CX leaders:AI-readiness – Organizations must understand how AI is influencing customer interactions and ensure their brand is positioned effectively in AI-driven recommendations.Convenience and hyper-personalization – Customers expect seamless, tailored experiences; tone-deaf or generic messaging erodes loyalty.Human-empowered service – Well-trained, emotionally intelligent employees remain essential for delivering authentic, personalized experiences.Joseph also shares exciting news: the launch of a fully online Master's Degree in Customer Experience at Campbellsville University. This program equips professionals with academic and practical tools—from persona-based journey mapping to ecosystem design—to advance CX as a business-driving discipline.When discussing the core competencies for CX representatives, Joseph emphasizes emotional intelligence as the foundation. Empathy, self-awareness, managing emotions, and understanding what customers should feel in every interaction are crucial across all industries. Leaders, meanwhile, must also master influence, persistence, vision, and the ability to deliver measurable business outcomes.Joseph closes with a guiding philosophy he leans on during challenges: “Service serves us.” By focusing on creating value for others, we in turn are enriched. Yet he also reminds us that service must be balanced with self-respect—serving up to the point where we are valued, not devalued.This rich conversation covers Joseph's career journey, the evolving role of AI, the future of CX leadership, and the enduring importance of empathy in business. Don't miss this chance to learn from one of the leading voices in customer experience.Links Mentioned:All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement by Joseph A. MichelliCampbellsville University's Master of Science in Customer Experience programFree guide: The ABC's of a Fantastic Customer ExperienceConnect with us on X @navigatingcx and join our private Facebook community, Navigating the Customer Experience.

Episode #272!The Business of Life Master Class Podcasthttps://www.facebook.com/TheBusinessOfLifeMasterClassInstagram: @thebusinessoflifemasterclassTwitter/X: @ClassTBOLSusie PecuchLinkedIn ProfileYoutubeGDA Speakers - Design the Customer ConversationHosts: Debbie Lundberg & Barbara Zantwww.debbielundberg.com - Presenting Powerfully - 813-494-4438Facebook/Twitter/X/Instagram: @debbielundbergTikTok: @DebbieLundbergCoachInstagram for Barb Zant: @thestayatworkmomDigital Engineer: Brianna ConnollyMusic: www.bensound.comMusic by AlexiAction from Pixabay - License code: CBKCX3HKZL8FJ2CMSend us a textSupport the showThe Business of Life Master Class Podcast. Listen. Choose. Do!

Every trade faces it — HVAC, plumbing, electrical: You show up, diagnose the problem, replace a part, and 20 minutes later the system is running again. The invoice? $400. And the customer says: “Why am I paying so much for something that looks so quick and simple?” In this episode of Windshield Time, Chris Elmore and James “J Dub” Walker unpack one of the most common challenges in the trades: explaining the true cost of service calls. Here's what you'll learn: -Why customers confuse time and parts with value -The real cost of rolling a truck — labor, benefits, overhead, marketing, fuel -How to show customers they're paying for comfort, safety, expertise, and peace of mind -Why diagnosis and communication matter more than the part itself -The “squeaky floor” story — how one nail can be worth $400 when backed by skill and a guarantee If you've ever had a customer push back on pricing, this episode will give you the tools and language to defend your value and protect your professionalism.

This is part two of our three-part Marketing Math Remodelers Ignore series on Builder Funnel Radio. Many remodelers obsess over lowering cost per lead—but the real question is: are you paying for leads or customers? In this episode, Spencer Powell breaks down why lead cost can be misleading, how to calculate your true cost to acquire a customer, and why ROI depends on focusing at the bottom of the funnel, not the top. If you've ever been tempted by cheap leads that don't convert, this episode will help you reframe your marketing math so you can scale profitably.

On this episode of The Hot Options Report, Mark Longo provides a rundown of the most active options contracts for Wednesday, September 10, 2025. Despite a mixed market day, options volume was surprisingly high. The report covers major indices like VIX, SPY, SPX, IWM, and QQQ, noting significant call and put activity and the prevalence of spreads. The second half of the show is a countdown of the top 10 single-name stocks with the most options volume, featuring a wide range of companies from technology and utilities to a surprise showing from Oracle following a strong earnings report. The report highlights specific strikes, prices, and volumes for the most traded options in each name. Time Stamps 0:00 - Welcome to the show 1:25 - VIX 2:40 - SPY  3:25 - SPX  4:10 - IWM  4:50 - QQQ  5:35 - Single Names - A look at the top 10 single-name stocks with the most options activity. 6:00 - #10 OPEN 6:55 - #9 AVGO 8:10 - #8 AMZN 9:20 - #7 AMD 10:15 - #6 PCG 11:15 - #5 PLTR 12:20 - #4 AAPL 13:20 - #3 ORCL 14:35 - #2 TSLA 15:55 - #1 NVDA 17:00 - Mark wraps up the show and previews the next episode. ---------------------------------------------------------------------- All investing involves risk. Brokerage services for US listed securities, options and bonds in a self-directed brokerage account are offered by Open to the Public Investing Inc, member FINRA & SIPC. Not investment advice. Options trading entails significant risk and is not appropriate for all investors.  Customers must read and understand the Characteristics and Risks of Standardized Options before considering any options strategy.  Options investors can rapidly lose the value of their investment in a short period of time and incur permanent loss by expiration date. Certain complex options strategies carry additional risk, including the potential for losses that may exceed the original investment amount, and are only available for qualified customers.  Index options have special features and fees that should be carefully considered, including settlement, exercise, expiration, tax, and cost characteristics.  See Fee Schedule for all options trading fees. There are additional costs associated with option strategies that call for multiple purchases and sales of options, such as spreads, straddles, among others, as compared with a single option trade. Rebate rates vary monthly from $0.06-$0.18 and depend on the particular security, whether the trade was placed via API, as well as your current and prior month's options trading volume. Review Options Rebate Terms here. Rates are subject to change. Go to public.com/optionsbrief to learn more.  

Too many salespeople kill deals during the walkaround by turning it into a boring spec sheet recital. The result? Customers tune out, trust drops, and the deal falls apart.   In this episode of the AutoKnerd Car Sales Podcast, Andrew shows you how to flip the script, deliver a customer-first walkaround, and prove you were listening — all while boosting commissions.  

Community, Loyalty, and Human Touch in Customer Experience  Shep interviews Craig Crisler,  CEO and co-founder of SupportNinja. He talks about how brands are adapting (or not) to meet younger customers' expectations, and the importance of blending technology with genuine human connection in CX.   This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What makes loyalty programs appealing to Gen Z customers?  How does Gen Z's approach to customer loyalty differ from previous generations?  Why is it important for brands to focus on building community within their loyalty programs?  How does personalized service contribute to repeat business and customer loyalty?  Why should companies continuously evolve their loyalty programs for new generations?  Top Takeaways:    Gen Z consumers, people roughly between 18 and 28 years old, are quickly becoming one of the most influential groups of spenders. Their preferences are shaping the way companies design their services and loyalty programs.  Loyalty programs must evolve over time to meet the changing needs and habits of new and younger customers. Brands that don't update their loyalty strategy risk losing relevance as younger customers will look elsewhere for more meaningful rewards.   While loyalty programs often offer perks like discounts or points, creating a sense of belonging and exclusivity resonates more with Gen Z customers. For example, loyalty clubs that invite them to events or offer early access to new products go beyond just saving money and make customers feel like they are part of something special.  It's easy to fall into the trap of generational stereotypes like "Millennials are lazy" or "Gen Z can't focus." The truth is every generation has slackers as well as go-getters. Instead of hiring employees based on which generation they belong to, focus on attitude, personality, and drive.  Gen Z shoppers are drawn to brands that build real experiences and communities around their products. Creating experiences helps customers form memories and connections that keep them coming back.   Successful loyalty programs prioritize the personal aspect of the customer experience. Small gestures, such as using a customer's name or offering information relevant to their needs, can make a huge impression. Customers like to return to brands that make them feel welcome and valued on an individual level.  When brands reach out to customers at a younger age, they can build lifelong loyalty. Companies that nurture these relationships as customers grow are more likely to keep them for decades, and the trust from the start pays off in long-term customer retention.  Businesses should use AI to make things easier but not forget that real conversations matter. AI should enable, not erase, the connections between companies and their customers. Customers of all generations still want to talk to actual people who understand their needs and can provide help.  Plus, Shep and Chris share customer loyalty strategy examples from brands like Nordstrom, Ikea, Starbucks, and Delta. Tune in!  Quote:   "Gen Z leans in on the idea of community in loyalty programs. They want a sense of belonging and love feeling treated special by the way a loyalty program works."    About:    Craig Crisler is the CEO and co-founder of SupportNinja, a people-focused company that provides full-cycle outsourced customer support solutions for emerging brands around the world.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Struggling to make Facebook actually work for your dog daycare or boarding business? You're not alone—and you're probably just a few tweaks away from turning it into a reliable lead machine. In this episode, we dive into a powerful three-tier strategy that breaks down exactly what kind of content you should be posting (and who it's for) so you can stop guessing and start attracting the right people at the right time.Whether you're trying to reach total strangers, warm up curious lurkers, or finally convert those hot leads that seem to hover but never commit, this episode gives you a roadmap to do it right. With real examples and actionable tactics, it's your blueprint for building trust, growing engagement, and actually booking more services. If Facebook has ever felt like a black hole, this one's for you.

This episode of The Hot Options Report provides an overview of a day of options trading activity on September 9, 2025. Mark Longo first details the activity in major indices, including VIX, SPY, SPX, IWM, and QQQ, before counting down the top 10 most active single-name equity options. The report highlights significant volume in names like Nvidia, Apple, and Tesla, with notable call activity across the board and a rare put-dominated day for Open. 3:15 - VIX 4:00 - SPY 4:50 - SPX 5:45 - IWM 7:00 - NASDAQ (QQQ) 8:00 - 10. JD.com (JD) 9:35 - 9. Alphabet Class A (GOOGL) 10:45 - 8. Open (OPEN) 11:55 - 7. Robinhood (HOOD) 12:55 - 6. Advanced Micro Devices (AMD) 14:05 - 5. UnitedHealth Group (UNH) 15:40 - 4. Palantir (PLTR) 16:45 - 3. Tesla (TSLA) 17:50 - 2. Apple (AAPL) 19:10 - 1. Nvidia (NVDA) ---------------------------------------------------------------- All investing involves risk. Brokerage services for US listed securities, options and bonds in a self-directed brokerage account are offered by Open to the Public Investing Inc, member FINRA & SIPC. Not investment advice. Options trading entails significant risk and is not appropriate for all investors.  Customers must read and understand the Characteristics and Risks of Standardized Options before considering any options strategy.  Options investors can rapidly lose the value of their investment in a short period of time and incur permanent loss by expiration date. Certain complex options strategies carry additional risk, including the potential for losses that may exceed the original investment amount, and are only available for qualified customers.  Index options have special features and fees that should be carefully considered, including settlement, exercise, expiration, tax, and cost characteristics.  See Fee Schedule for all options trading fees. There are additional costs associated with option strategies that call for multiple purchases and sales of options, such as spreads, straddles, among others, as compared with a single option trade. Rebate rates vary monthly from $0.06-$0.18 and depend on the particular security, whether the trade was placed via API, as well as your current and prior month's options trading volume. Review Options Rebate Terms here. Rates are subject to change. Go to public.com/optionsbrief to learn more.  

Send us a textReviews of Samuel “Sam" Burns highlight him as a talented and versatile jazz guitarist and bandleader, praised for his improvisation, stage presence, and teaching abilities, particularly within the Chicago-land area. Customers and gig-goers appreciate his professionalism, adaptability, and ability to create excellent atmospheres for events, while fellow musicians recognize his strong improvisational skills in jazz and his work with ensembles like the Heritage Jazz Orchestra.  Support the showPodcast edited by Paul Martin.Theme song courtesy of M&R Rush.www.rocknrollchicagopodcast.com

Too much advice points you to polls and focus groups. Darren Hardy takes a scalpel to that mindset and shows a smarter path to breakthrough ideas. If you're aiming for category-defining leaps, not tweaks, this will challenge your assumptions and recalibrate how you generate value. Get more personal mentoring from Darren each day. Go to DarrenDaily at http://darrendaily.com/join to learn more.

In this episode, we dive into the red flags you need to watch for when taking on new customers — but more importantly, how to truly understand what they're saying and what they actually need. We'll talk about how to read between the lines, uncover hidden expectations, and make sure your agreements reflect reality. This way, you protect your business, deliver value, and set the stage for long-term success.

Text us a pool question!In this episode, Shane and Lee discuss the transition into the spring pool season, the impact of weather on pool maintenance, and the increasing presence of AI in the pool service industry. They emphasize the importance of human connection in business, especially in a field where personal relationships can significantly influence customer loyalty. The conversation highlights the need for pool service professionals to adapt to technological advancements while maintaining a personal touch with their clients.takeawaysThe start of spring marks a busy season for pool services.Weather significantly impacts customer demand for pool maintenance.Pool professionals must adapt to changing weather conditions.AI technology is becoming more prevalent in pool maintenance.Human connection is crucial in the service industry.Customers prefer to do business with people they trust.Feedback, whether positive or negative, is valuable for improvement.Building relationships with clients fosters loyalty and repeat business.Personalized communication enhances customer satisfaction.Understanding customer needs is key to standing out in the market.Sound Bites"AI isn't always right.""What makes you different?""All feedback is good feedback."Chapters00:00Spring Awakening: The Start of Pool Season11:03Navigating the AI Landscape in Pool Maintenance22:30Building Connections: The Human Element in Pool Services Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

In this episode of Service Drive Revolution, we dig into a hot-button topic in the service lane: what to do when customers say "NO!" Should advisors really be trained to overcome objections? Or is that outdated sales tactic actually hurting CSI, retention, and long-term profitability? We share stories from real dealership experiences—including a Range Rover service visit—and reveal why the way most advisors are taught to handle a “no” is broken. Instead of teaching advisors to push harder, we break down how to build trust, create "key-thrower" customers, and design systems that prevent objections in the first place. We also cover: ✅ The big announcement for Top Dog Live (October 23–24 in Los Angeles, with Chris Voss (Never Split the Difference) ✅ Why alignments, inspections, and advisor write-up systems make or break customer trust ✅ Real talk on recalls, dealer inventory shortages, and the reality of $5,000 mirrors ✅ Why treating symptoms (like “overcoming objections”) will never fix your dealership's real problems If you're serious about running a more profitable, customer-focused service drive—and want to stop losing customers because advisors are taught bad habits—you need to hear this one.  #ServiceDriveRevolution #DealershipLife #AdvisorTraining #CustomerExperience #ChrisCollins #TopDogLive #NeverSplitTheDifference Offers on Training and Books in Description Below ⬇⬇⬇ OnDemand Training For Huge Results - https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq

In this episode of Five Minute Friday, we're answering another frequently asked question from retailers and small business owners: What's the difference between a sale and a promotion? It's one of the most common points of confusion in retail—and getting it wrong could be costing your business profit. In this episode, Sarah from The Boutique Hub explains how to tell the difference, when to use each strategy, and how to protect your margins while driving customer engagement.