Podcasts about customers

In episode 662, join Rob Walling for a solo listening adventure where he talks through the key factors to consider in an acquisition, whether to sell a business for five years of runway and knowing when to move on from a SaaS app you built. Topics we cover: 1:15 - Switching jobs while bootstrapping 7:36 - Key factors to consider for an acquisition 18:57 - Taking a job as a founding engineer vs. starting a lifestyle business? 23:49 - Selling a business for five years of runway 27:47- Knowing when it is time to move on from a SaaS app you've built Links from the Show: The Art of Selling Your Business: Winning Strategies & Secret Hacks For Exiting on Top Deploy Empathy: A Practical Guide to Interviewing Customers  The Mom Test: How to Talk to Customers & Learn If Your Business is a Good Idea When Everyone Is Lying To You  Episode 628 I The 5 P.M. Idea Validation Framework  MicroConf Europe MicroConf Youtube Channel If you have questions about...Read more... »Click the icon below to listen.  

In this episode, we bring you part 2 of our interview with Cris Rodriguez, the owner and founder of Grow Pro Agency. Cris specializes in digital marketing for martial arts schools, with a focus on social media and PPC advertising. Her expertise extends to a unique concierge service that excels in customer follow-ups. Gain valuable insights and inspiration from this interview, whether you're a martial arts school owner or interested in starting your own concierge business.

Environmental, Social, and Governance (ESG) is a high profile – and quickly evolving – set of standards by which organizations are being measured. Customers and the market as a whole are often watching closely to see what commitments they make and how they perform against those targets. For supply chain professionals, this means it is critical to understand all the risks covered by the ‘umbrella' of ESG, including environmental (e.g., climate change and emissions), social (human rights, labor), and governance (compliance, sanctions, and anti-corruption).Heiko Schwarz is the founder of riskmethods, now Sphera Supply Chain Risk Management. He has successfully led companies through the adoption of supply chain risk management (SCRM) technology for over a decade.In this livestream-based session, Heiko joins hosts Scott Luton and Enrique Alvarez from Vector Global Logistics to discuss:• Why ESG is an expanding part of global supply chains and how it factors into the ongoing effort to manage supply chain risk• The cross-functional collaboration required to build a sustainable ESG program that achieves its stated goals at scale• How technology is not only making it possible for supply chain teams to balance the demands of risk management and ESG targets, but also setting them up for success as wellAdditional Links & Resources:Learn more about Supply Chain Now: https://supplychainnow.comCheck out our new Supply Chain Now Media Kit: https://bit.ly/3emdLcKSubscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribeJoin the NOW Community: http://bit.ly/41kpUSOLeveraging Logistics and Supply Chain for Ukraine: https://vectorgl.com/stand-with-ukraine/2023 Q1 U.S. Bank Freight Payment Index: https://bit.ly/3VuwnIkWEBINAR- “Decoding Digital Transformation” – Charting a path forward: https://bit.ly/3VvVc6VWEBINAR- 5 Reasons Network Design is Essential to Supply Chain Resiliency: https://bit.ly/3MxcCNsThis episode is hosted by Scott Luton and Enrique Alvarez. For additional information, please visit our dedicated show page at: https://supplychainnow.com/how-adapt-supply-chain-risk-programs-evolving-ESG-mandates-1120

When it comes to ensuring more business for the summer, the best tip we can give you is to plan ahead. But it's not necessarily too late to throw together some fun ideas. More than anything, you need to realize that people are going to be taking fun trips all summer long, whether it be weekend trips to theme parks, national parks, or cross-country vacations. Out-of-towners are bound to pass through your city, and your best best is to be ready for the business in case of breakdowns. The other piece of the puzzle is putting together exciting events to get locals on the drive.   Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Mike is the CEO and co-founder of ManyChat, the world's learning marketing platform that helps people connect with their customers through messaging apps. Due to the recent DM chatbox automation feature from Instagram, users are now allowed to automate messages to their followers. Mike breaks down the many advantages that come with this new feature along with common growth tools. Mike's goal is to disrupt the 5 billion dollar email marketing industry by bringing the convenience of messenger to business and customer communication.   Tune in to hear Mike's story… [00:00] Introduction to Mike Yan [02:19] ManyChat [03:37] Big changes going on in social media messaging apps [05:30] How to use chat box automation to drive customer conversion [07:57] ManyChat subscription [09:25] What is DM automation? [17:33] Commons growth tool [23:33] Final words of advice [25:21] Favorite tool [26:21] Favorite book [27:00] Connect with Mike Resources: Connect with Mike: Website: ManyChat.com Instagram Mike's Favorite Business Tool: Slack, Notion, and Telegram Mike's Favorite Book: The Mom Test: How to talk to customers & learn if your business is a good idea when everyone is lying to you By Rob Fitzpatrick ————————- If you enjoyed this episode, please RATE / REVIEW and SUBSCRIBE to ensure you never miss an episode. Connect with Dennis Brown  AskDennisBrown.com LinkedIn Twitter Instagram [Free Giveaways]

Welcome to another episode of the Pints and Polishing Podcast, hosted by Nick! In today's episode, we have an incredible story to share with you. Picture this: a movie shoot where we were entrusted with the monumental task of detailing all the cars for our customer. The twist? We were given a mere 8 hours notice! Join us as we recount the adrenaline-fueled experience of rising to the challenge and delivering exceptional results under tight time constraints. We'll discuss the strategic planning, quick thinking, and efficient execution required to transform those cars into on-screen beauties. But that's not all. In this episode, we'll also delve into the topic of creating a win-win scenario for our customers. We'll explore the key elements that contribute to building a successful business that not only meets but exceeds customer expectations. From personalized service to attention to detail, we'll share our insights on how to forge lasting relationships that benefit both parties. So, whether you're an auto detailing enthusiast, a movie buff, or simply eager to learn about the art of customer satisfaction, this episode is a must-listen. Tune in now and get ready for a thrilling ride with Nick as he takes you behind the scenes of the fast-paced world of movie car detailing and shares invaluable lessons on building a customer-centric business.

Introduction: Welcome to Five & Thrive: a weekly podcast highlighting the Southeast's most interesting news, entrepreneurs, and information of the week, all under 5 minutes.  My name is Jon Birdsong and I'm with Atlanta Ventures. Companies Worth Applying To: There are several companies looking for SDR's including Greenzie, AdPipe, and Copient Health. If you or any of your network know a talented recent graduate looking to break into sales, I cannot recommend these options enough. SDR's are needed across many companies and these three are ones I know that will cultivate them into a valuable, qualified, and efficient sales professional.   Event of the Week: Last week I was on the Friday Nooner with Pete, Jackie, and Joe of GrepBeat and through our wonderful conversation, was reminded that Grep-a-palooza is coming up on June 1st. It is being held in Raleigh and has a great set of topics and discussion points. We put the link to the entire agenda in the show notes.  Company Coming Up: I came across a unique and fast growing company out of Decatur this week called Volanto. Founded in 2014,. Volantio frees airlines from the constraints of fixed capacity and they do this through a dynamic platform that moves select customers on popular services to alternate off-peak choices post-booking (with compensation).  This is fully automated self-service process which allows airlines to secure more prime capacity, improved guest satisfaction, all while significantly improving their bottom line.  Volantio's customers include 15+ airlines globally.. Volantio was founded by Azim Barodawala and Fenn Bailey and they just raised their Series A last September which includes customer, Alaska Airlines. Impressive progress.  LinkedIn Post of the Week: I follow several thought leaders whether it's on LInkedIn or Twitter and every now and then one post just blows me away with its simplicity and timeliness and that happened with a recent post from Seth Radman. Seth is the CTO of Infinite Giving and has built dozens and dozens of products and one of his most recent posts just struck such a wonderful chord was around MVP's and pushing out a product. He writes: “If your MVP doesn't immediately drive word of mouth growth, improving the product won't help. Adding more features to something that didn't get people excited on Day 1 won't make it better.” The simplicity in this message makes it resonate so well. If future customers in your market are not getting excited about the value prop of your product, it will never matter that the degree of it's robustness or functionality. At Atlanta Ventures, we call this authentic demand and it is required for a market – even if it is initially a niche market – to build something successful. Great thought leadership Seth and keep creating.  Platform Announcement of the Week: FlockSafety, which helped secure a dangerous shooter in Atlanta two weeks ago, announced a major product and really platform evolution in the business. Their 4 major products which includes their license plate reader (LPR), now incorporate the Flock Safety Raven product, their FlockOS product and the FlockSafety Condor. This mix of software around audio, video, and streaming services makes up for their full suite of services to fight crime in communities and I can tell you, as my kid's school was locked down two weeks ago, I'm very glad these advancements are being made.   Flock Safety currently serves 3,000 communities across the U.S. The company's devices and software provide the evidence for police to solve about 7% of reported crime in the U.S.   Raise a Glass: This week, Eskuad out of the Atlanta Tech Village raised $1.6M led by Outlander VC. Eskuad is a mobile-first data platform built specifically for field operations. You don't even need wireless access. Their products help you build forms, enter data, manage tasks and teams, with world-class offline function. Customers are saving 20% in operational costs and getting reports delivered 20x faster. Congrats to Eskuad on the round and the future ahead.  Annnnnd that's five minutes! Companies Worth Applying To: SDR's need at AdPipe, Greenzie, and Copient Event of the Week: Grep-a-palooza Company Coming Up: Volantio  LinkedIn Post of the Week: Seth Radman's Post Platform Release of the Week: FlockSafety Raise a Glass: Eskuad

Brent O'Brien is the Senior Ecommerce Manager at Pactimo, a cycling clothing and custom team apparel store. As a dynamic and motivated ecommerce manager, he brings 10-plus years of experience to the table. He has developed marketing and sales strategies at companies such as Yeti and Truewerk. Before his ecommerce career, Brent worked in the football programs at several universities. In this episode… Every ecommerce store is looking for simple ways to drive traffic and increase sales. Unfortunately, it can be complex to decipher what may be the best plan of attack and often requires someone with experience to map it out. To learn the most effective strategies, you should learn from those with a proven track record. With a wealth of experience as an ecommerce manager and marketing leader, Brent O'Brien knows the tricks of the trade. At Pactimo, he has propelled the company toward furthering its success by growing its ecommerce DTC clothing line. When you know how to use the strategic intricacies of directing, attracting, and retaining customers using exemplary methods, you will boost your bottom line. So what are Brent's secrets?  In this episode of the Ecommerce Wizards Podcast, Guillaume Le Tual talks with Brent O'Brien, Senior Ecommerce Manager at Pactimo, to discuss his approach to acquiring customers and improving sales. They touch on the company's best strategies, average order value, maximizing the checkout process, and how to use free trials of apps to your advantage. 

I have the pleasure of discussing YouTube and the online world of long-form content creation with YouTube expert, Augie Johnston.   Augie works with full-time YouTubers, online personalities, thought leaders, and anyone that creates online videos for their businesses. Augie shares how he got into YouTube as an early platform adopter and has maintained a presence through the years.   We discuss a common objection that it's too late to get started on YouTube or create an online presence, and how anyone can get started on the platform. Augie also shares tips on how to turn YouTube views into actual income, including leveraging sponsorships, merchandising, and affiliate marketing.   As YouTube is becoming the new cable TV, this episode is a must-listen for anyone looking to get started on YouTube or build a successful online presence.   [2:51] What prompted Augie to get into youtube and how early was he to the youtube scene? [4:15] What do you say to the person who says that it's too late to get into YouTube or create an online presence? [5:59] How does Augie recommend people build a strategy and get started on YouTube?  [10:30] How do you create YouTube views into actual dollars? [12:13] What are some tips to help increase subscribership and growth? [16:00] Should you stick to a niche on YouTube or should you try and chase what is popular at the time? [17:20] How to make money from ads on YouTube? [19:30] How do you overcome some of the barriers to entry to creating video content and what are some easy ways for people to get started? [21:15] What does Augie think the future looks like for YouTube and YouTubers?   Connect with Augie: vidchops.com @augiejohnston   * Related episodes: Investing in Branded Merchandise Without Wasting Money with Amanda Hofman Investing in Your Digital Storefront with Lynzee Krohne Turning Tweets to Customers with JK Molina   * Find everything you need at https://www.keepwhatyouearn.com! https://www.keepwhatyouearn.com/ * Questions about this episode? Text me!: https://my.community.com/shannonweinsteincpa * Chat about this episode in the Keep What You Earn Community – http://keepwhatyouearn.circle.so/ * Hire us: https://www.fitnancialsolutions.com/accounting * See how much you can save with an S Corp: https://www.keepwhatyouearn.com/keep-what-you-earn-s-corp-calculator * Find me on IG https://www.instagram.com/shannonkweinstein/ * Meet me face-to-face on YouTube: https://www.youtube.com/channel/UCMlIuZsrllp1Uc_MlhriLvQ * Featured in Yahoo Finance! Read more here: https://finance.yahoo.com/news/10-bookkeepers-accountants-watch-2021-113800161.html     The information contained in this podcast is intended for educational purposes only and is not individual tax advice. Please consult a qualified professional before implementing anything you learn.

In this week's episode of CRO Confidential, host Sam Blond wraps up the founder-led sales series with one of the most accomplished sales leaders in the world, Ben Cassidy.  Cassidy was Blond's VP of Sales at Echosign and, before that, was one of the first sales leaders at LinkedIn. Post-Echosign, he was the first sales leader at Talkdesk, valued at $10+B. Cassidy is now a co-founder at CoSell, a.k.a. the relationship platform designed to organize your intro efforts.  The point of CRO Confidential is to help startups acquire customers, and Cassidy provides a unique perspective on founder-led sales as a current founder and highly talented sales leader.  So what secrets has Cassidy learned over the past decades of building businesses and acquiring customers?  Let's find out.  Watch the video: https://youtu.be/3m5s7tskuB4   ***** SaaStr Europa is back! And this time, we're heading to London for 2 fun-filled days of content, networking, and SaaS. Join us June 6th and 7th for SaaStr Europa 2023. Use code FAVE100 for $100 off tickets at saastrlondon.com.   ***** Want to join the SaaStr community? We're the

Ep. 146: Wrestling shaped this founding member of the Disney Cruise Line who rose to President. When I first met Tom, he handed me the coolest business card I had ever seen. He was the chief executive of a 1-ship cruise line called The World. The business card he handed me let me know I was talking the President of The World.  Today as CEO of Virgin Voyages, he leads a world-class team in all elements of ship design, sailor experience, construction, crew, safety, operations and service delivery.   Our BONUS RESOURCE for this episode includes fill-in-the-blank notes and reflection questions. Click here to download the bonus resource.  If these lessons resonated with you, connect with me and my team at maxwellleadership.com/don and together we can next-level your company culture!   Special thanks to Davd Beira and Ethan Salzberg for making this episode possible.

Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com) See the Thousands of Success Stories and Millionaires That Clay Clark Has Coached to Success HERE: https://www.thrivetimeshow.com/testimonials/ Learn More About Attending the Highest Rated and Most Reviewed Business Workshops On the Planet Hosted by Clay Clark In Tulsa, Oklahoma HERE: https://www.thrivetimeshow.com/business-conferences/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire

  Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com) See the Thousands of Success Stories and Millionaires That Clay Clark Has Coached to Success HERE: https://www.thrivetimeshow.com/testimonials/ Learn More About How Clay Has Taught Doctor Joe Lai And His Team Orthodontic Team How to Achieve Massive Success Today At: www.KLOrtho.com Learn How to Grow Your Business Full THROTTLE NOW!!! Learn How to Turn Your Ideas Into A REAL Successful Company + Learn How Clay Clark Coached Bob Healy Into the Success Of His www.GrillBlazer.com Products   Learn More About the Grill Blazer Product Today At: www.GrillBlazer.com Learn More About the Actual Client Success Stories Referenced In Today's Video Including: www.ShawHomes.com www.SteveCurrington.com www.TheGarageBA.com www.TipTopK9.com Learn More About How Clay Clark Has Helped Roy Coggeshall to TRIPLE the Size of His Businesses for Less Money That It Costs to Even Hire One Full-Time Minimum Wage Employee Today At: www.ThrivetimeShow.com To Learn More About Roy Coggeshall And His Real Businesses Today Visit: https://TheGarageBA.com/ https://RCAutospecialists.com/ Clay Clark Testimonials | "Clay Clark Has Helped Us to Grow from 2 Locations to Now 6 Locations. Clay Has Done a Great Job Helping Us to Navigate Anything That Has to Do with Running the Business, Building the System, the Workflows, to Buy Property." - Charles Colaw (Learn More Charles Colaw and Colaw Fitness Today HERE: www.ColawFitness.com) See the Thousands of Success Stories and Millionaires That Clay Clark Has Coached to Success HERE: https://www.thrivetimeshow.com/testimonials/ Learn More About Attending the Highest Rated and Most Reviewed Business Workshops On the Planet Hosted by Clay Clark In Tulsa, Oklahoma HERE: https://www.thrivetimeshow.com/business-conferences/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire See Thousands of Actual Client Success Stories from Real Clay Clark Clients Today HERE: https://www.thrivetimeshow.com/testimonials/

Cybersecurity has moved from a luxury to a necessity for pretty much every business. But still, many organizations are operating in a reactive rather than a proactive fashion when it comes to securing their networks. Adam Burke, VP Sales & Partnerships, Quest Technology Management, explains why this is and how to change your mindset and operate in a more secure fashion. Tune in to learn:What is Quest Technology? (1:45)The security needed to work in the cloud (5:10)Recommendations for organizations to address potential security concerns (11:45)Finding the right person to protect your infrastructure (19:30)How to choose the right third-party to help with cybersecurity (22:30)How Adam got his tech chops (25:55)The impact of AI in tracking cybersecurity activity (32:20)How fast Quest can help a customer in need (39:20)The benefits of military service for a tech professional (41:00)–Zayo's future-ready network and tailored connectivity solutions enable some of the world's most innovative companies to connect what's next for their business. Exceptional end-user experiences and better business outcomes demand one thing – a strong, healthy network. How's your network health? There's one way to find out – take Zayo's Network Health Check now. https://zayo.is/3ztMpIuMission.org is a media studio producing content for world-class clients. Learn more at mission.org.

Some users of Buy Now, Pay Later programs like Klarna and Affirm say they have faced unexpected denials or lower spending limits when they try to make purchases. WSJ personal-finance reporter Imani Moise joins host J.R. Whalen to explain why the companies are tightening credit standards. Learn more about your ad choices. Visit megaphone.fm/adchoices

Find out how to get the money you need to take your product from the idea stage to manufacturing to getting sales. There are multiple opportunities to find that money, but keep in mind that the first one you think of might not be the best one for you. Angie White visits with Alison J. Prince about how crowdfunding played a role in helping her and her business partner Betsy Mikesell get their first Beddy's products launched. But she doesn't just talk bottom line; she also shares how Betsy originally came up with the idea, what they did while waiting for funding, how they treat the very first customers who supported them, and what to do when you're not 100% sure of your next step.  Shop BeddysWebsite: www.beddys.comFollow on Instagram: @beddysFollow on Facebook: @BeddysBedsConnect with Alison:Facebook and Instagram: @alisonjprinceLearn about the 0-100K System and how you can launch and grow your own online business at https://0-100k.com/master-class-reg-page 

On this week's episode of Service Drive Revolution, Chris and Christian discuss the top 10 reasons that your customers leave. Most of the time there's no Dear John letter, no goodbye. You just never hear from them again. They've moved on to another store or independent shop and they'll likely never come back. There's a variety of reasons why, but at the end of the day it's all about communication, setting expectations, sticking to the process. Discounted Offers for Training and Books in Description Below ⬇⬇⬇ Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.  http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: http://bit.ly/ISM_yt Millionaire Service Advisor also includes our 11-step Circle of Trust System: http://bit.ly/MSA_yt Join our Facebook Groups: For Fixed Ops -- http://bit.ly/YTfixedopsgroup For Independent Shop Owners -- http://bit.ly/YTRSOSgroup

Sweepwings Instagram https://www.instagram.com/sweepwingsrc/ Instagram FPVRAW https://www.instagram.com/fpvraw/ Facebook FPVRAW DED Facebook Sweepwings DED Youtube  FPVRAW Youtube https://www.youtube.com/channel/UCY4Oy0QukT11D3hZsbypkjg/featured Sweepwings Youtube https://www.youtube.com/channel/UCNbMgLsoigN6DCw8O-wmSng

As the Title 42 immigration policy ends at the border, a new immigration law that aims to crackdown on employers who hire undocumented workers has been signed in Florida. We get into the economic implications of Gov. Ron DeSantis’ new immigration policy. Then, we haven’t hit the debt-ceiling deadline … yet. But we’re already feeling the pain. Plus, a round of Half-Full/Half-Empty, full of appreciation for mothers. Here’s everything we talked about today: “South Florida workers already feeling heat of immigration bill” from CBS “Here's how Gov. DeSantis' new immigration policy could impact Florida economy” from ClickOrlando “Italian pasta prices are soaring. Rome is in crisis talks with producers” from CNN “Consequences of the Debt-Ceiling Standoff Are Already Here” from Bloomberg “Debt limit debate, which puts the nation’s credit and trust on the line, endangers already fragile U.S. economic outlook” from NBC “You Can Finally Try Starbucks' New Olive Oil Coffee in the US—But Why Would You?” from Bon Appétit “Elon Musk has found his replacement as CEO of Twitter” from The Verge “Behind the mission to preserve Black Twitter” from The 19th “3 things you should know about the end of the Covid public health emergency” from Vox “Wendy’s Installing Drive-Thru AI Chatbot That Takes Your Order” from Futurism “Chocolate is a sweet tradition for Mother's Day” from Marketplace “Customers are being asked to tip even at self check-out” from Insider It's our May fundraiser. We need to raise $350K to stay on track for this fiscal year, and your gift now can help us reach our goal. Give today.

As the Title 42 immigration policy ends at the border, a new immigration law that aims to crackdown on employers who hire undocumented workers has been signed in Florida. We get into the economic implications of Gov. Ron DeSantis’ new immigration policy. Then, we haven’t hit the debt-ceiling deadline … yet. But we’re already feeling the pain. Plus, a round of Half-Full/Half-Empty, full of appreciation for mothers. Here’s everything we talked about today: “South Florida workers already feeling heat of immigration bill” from CBS “Here's how Gov. DeSantis' new immigration policy could impact Florida economy” from ClickOrlando “Italian pasta prices are soaring. Rome is in crisis talks with producers” from CNN “Consequences of the Debt-Ceiling Standoff Are Already Here” from Bloomberg “Debt limit debate, which puts the nation’s credit and trust on the line, endangers already fragile U.S. economic outlook” from NBC “You Can Finally Try Starbucks' New Olive Oil Coffee in the US—But Why Would You?” from Bon Appétit “Elon Musk has found his replacement as CEO of Twitter” from The Verge “Behind the mission to preserve Black Twitter” from The 19th “3 things you should know about the end of the Covid public health emergency” from Vox “Wendy’s Installing Drive-Thru AI Chatbot That Takes Your Order” from Futurism “Chocolate is a sweet tradition for Mother's Day” from Marketplace “Customers are being asked to tip even at self check-out” from Insider It's our May fundraiser. We need to raise $350K to stay on track for this fiscal year, and your gift now can help us reach our goal. Give today.

How do you add value to your customers by raising your prices? There is more to it than just charging more. You provide a better service to your customers when you earn a profit and are able to invest in systems that create more efficiency, allow you to hire knowledgable people, scale your business and improve your product. You provide the best value and can charge what you're worth.  I share what I have learned from spending several years studying business and will dive into this topic of Adding Value to Customers by raising your prices. Don't miss episode 108 with Elizabeth Chapell. Turn your CRAFT into a CAREER! Did you find this podcast helpful? Find more creative business takeaways, tutorials, courses, plus much more below.  SHOW NOTES: https://quilterscandy.com/podcast/ QUILTERS CANDY WEBSITE: https://quilterscandy.com/ INSTAGRAM: Craft to Career Podcast @crafttocareer Quilters Candy @quilters_candy  

In 1998, Lori Morton founded AerieHub, a customizable mobile app that helps facility managers efficiently control building information and operations, including compliance records, blueprints, and employee training. Morton onboarded industry giants such as Netflix, Michelin Tires, GE, Bosch, and others reaching over $1 million in annual recurring revenue. Thanks to a rigorous onboarding process and exceptional customer service, Morton lost only two clients in 24 years. In 2022, JDM Technology Group acquired AerieHub in a lucrative 100% cash upfront deal.

This episode features an interview with Krish Sailam, Marketing Technology & Operations Lead at Nextdoor. After spending 20 years in the AdTech and MarTech space, he now helps brands craft their experiences from a customer-centric perspective. Prior to Nextdoor, Krish served IPG and Dentsu where he managed large programmatic accounts for Amazon, Cisco, Oracle, Slack, and Intel.In this episode, Kailey and Krish discuss driving community engagement through localization at scale, creating customer-centric user journeys, and escaping the data cesspool. -------------------Key Takeaways:Designing your user experience based on what the customer wants instead of what the latest innovative technology can do will help you drive retention of relationships and revenue. Customers are looking for experiences that feel natural and intuitive to them.As technology continues to revolutionize data, it's important to shift the balance of the customer experience into the hands of AI to streamline that process. Ensure you have knowledgeable people in your organization and restructure your data systems so they are built for AI.Don't be afraid to kill off your systems. With all of these new developments in AI and data, it pays to be adaptable. By practicing “data Pilates,” you're creating systems that have a strong core, but are flexible and sustainable.-------------------“Don't be afraid to kill off your systems, in the spirit of AI coming down the pipe and needing to rebuild these things. The way I see it is, you really need to practice this concept of data Pilates or data yoga. Come up with a really strong core, but make sure it's really flexible and it's able to do a lot of things.” – Krish Sailam-------------------Episode Timestamps:‍*(02:20) - Krish's career journey*(07:16) - Krish explains Nextdoor*(10:10) - Industry trends in customer engagement in tech*(20:41) - Changes in customer behavior in tech*(26:41) - Challenges in the customer engagement journey*(29:24) - How Krish defines “good data”*(39:04) - A time Krish was surprised by data*(42:15) - Changes in customer engagement in the next 6-12 months‍*(45:26) - An example of another company doing it right with customer engagement (hint: it's Little Spoon and Spotify)*(48:08) - Krish's recommendations for upleveling customer engagement-------------------Links:Connect with Krish on LinkedInConnect with Kailey on LinkedInLearn more about Caspian Studios-------------------SponsorGood Data, Better Marketing is brought to you by Twilio Segment. In today's digital-first economy, being data-driven is no longer aspirational. It's necessary. Find out why over 20,000 businesses trust Segment to enable personalized, consistent, real-time customer experiences by visiting  Segment.com.

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Jim Edwards http://www.thejimedwardsmethod.com and Stew Smith discuss how to use Jim's software as a start up business with NO customers --- YET! This podcast is the last Sales Copy Writing and Content Marketing Hacks Podcast but we are not going anywhere – we are just re-branding and evolving with a focus on using AI as a tool to help businesses be more efficient with their sales copy writing and content marketing (even book writing)! For more information on the Wizards and AI Genies used to make outstanding sales copy check out https://www.CopyandContent.ai

The numbers climb each year. www.patreon.com/stevelehto

In this episode: A very good weekend. In Da Newz: The Writers Strike is hurting TV and Lisa Vanderpump is closing one of her restaurants. A Movie Hack. First Date at a Gym? The most dangerous job in America. A fart prank goes wrong. Too many browsers can be stressful. Customers are being asked to pay a tip at self-checkout. The Jank Line 855-JANKY-69. Fast Stories about Fast Food: Big Mac Sauce, Losing Weight on McDonald's, Panda Express Wagyu, and Smuggling Fruit Roll-Ups. A message for the ladies and more!! You can reach the podcast anytime by calling the JANK LINE at 855-JANKY-69 or by email at jankytown69@gmail.com. Follow us on Twitter & Instagram @jankytown69 for the latest jank!! Support the show and join the fun on Patreon for as little as $2: Patreon.com/jankytown   Help Keep Janky Town alive! Show some love on Pay Pal: paypal.me/jankytown69

We all know that networking marketing is all about building a team and recruiting new members, but one thing that often gets overlooked is the value of taking care of your customers. It's been on our minds lately that we decided to discuss it in today's episode. If you're the network marketer who tends to reach out to customers only when it's time for them to reorder or when you need additional volume to meet your goal, then this episode is for you. It's also for you if you already have a growing customer base and want to learn how to nurture them even more. So go ahead and hit play!By the end of the episode, you will learn:Why it's crucial to give attention to your customersWhy people purchase from youHow to nurture your customer baseReady to focus more on your customers? Registered for SOCIAL SUMMER CAMP! Your shortcut to getting more orders & cultivating your customer base!https://www.roxtalks.co/offers/ycCCuQJf/checkout_____________________________________Is social media not working for you? Take this quiz to find out why! Plus get one action step for the next 30 days www.roxtalks.co/quiz

"You'll not sustain shareholder value unless you create greater value for your customers. (It's time to) rethink and reconceptualize the organization as being into business at customer service." - Bill GeorgeDelve in this [Un]churned conversation with host, Josh Schachter and Bill George, an executive fellow at Harvard Business School and author of the True North series as they discuss02:43 -  True North Framework05:30 -  Younger generations are more focused on purpose and values.07:26 -  Serving customers is the focal point of business success 09:04 -  Talk to customers every day!10:21 -  CEOs spend only 3% of their time talking to customers12:23 -  The importance of prioritizing frontline people over CEOs16:31 - Everyone in an organization must think of themselves as a leader to make a difference.21:00 - Bill George's True North Resources- Connect with Bill on Linkedin- Get a copy of True North: Leading Authentically in Today's Workplace

Making sure that your customer's balances are correct will not only ensure your financial statements are accurate, but you will have fewer inquiries from customers about their balances as well and less cleanup on your Accounts Receivable Aging Report down the road.  Over the next few weeks, I am going to help you gain a deeper understanding of your Accounts Receivable Aging Report as well as how you can make any adjustments so that your customer's balances are accurate, and we are going to start this week off with how to issue a customer a credit in QuickBooks.  In today's podcast episode, I'm covering what a credit memo is, when you need to issue one, and how you can properly apply a credit memo to an outstanding invoice.  Whether you are starting a business or side hustle, you're a self-employed individual, a solopreneur, entrepreneur, mompreneur, freelancer, small business owner, a remote, virtual, online, or in-house bookkeeper, or a virtual assistant or VA, understanding when it is appropriate to issue your customers a credit memo and how to do it correctly will help ensure your customers are happy and your books are accurate.  These tips are essential whether you are using a computerized software system like QuickBooks, Xero, Wave, FreshBooks, or HoneyBooks for your business finances; or doing your bookkeeping manually with an Excel spreadsheet or even a Google Document… Accountants, CPAs, Bookkeepers, Tax Preparers & Financial Professionals, sign up here to get updates on upcoming opportunities: https://www.financialadventure.com/accountant Ready to set up your business?  I have a program I'm creating to help you get your business set up so that you can start making money.  Sign up for this program here: https://www.financialadventure.com/start Are you ready to try coaching?  Schedule an Introductory Coaching Session today.  You'll have the opportunity to dip your toes in and see how you like coaching with an affordable Introductory Coaching Session.  I'll spend the whole time coaching you on anything you'd like coaching on in your business or your personal life: https://www.financialadventure.com/intro Schedule a free consultation, and we'll work together to dive into where you'd like to see yourself and your business in the future.  We'll create a laser-focused plan, including which action steps you need to take to get started on the path to success: https://www.financialadventure.com/work-with-me Join us in the Mastering Your Small Business Finances PROFIT LAB if you are ready to take control of your business finances and create the profitable business you are striving for.  Are you ready to generate revenues and increase the profit in your business: https://www.financialadventure.com/profit If You Are Ready To Choose, Start Or Grow Your Side Hustle, Get Your Free Checklist And Assessment Here: https://www.financialadventure.com/sidehustle Grab Your FREE guide:  5 Essential Strategies For Stress-Free Bookkeeping: https://www.financialadventure.com/5essentials Your FREE Online Virtual Bookkeeping Business Starter Guide & Success Path Is Waiting For You: https://www.financialadventure.com/starterguide Join Our Facebook Community:  https://www.facebook.com/groups/womenbusinessownersultimatediybookkeepingboutique The Strategic Bookkeeping Academy, including Bookkeeping Basics, is open for registration!  You can learn more and sign up here: https://www.financialadventure.com/sba Looking for a payroll solution for your business?  You can get an exclusive 15% discount on your payroll services when you sign up here: https://www.financialadventure.com/adp QuickBooks Online - Save 30% Your First 6 Months: https://www.financialadventure.com/quickbooks Sign up for a virtual coffee chat to see if starting a Bookkeeping Business is right for you: https://www.financialadventure.com/discovery Show Notes:  https://www.financialadventure.com This podcast is sponsored by Financial Adventure, LLC ~ visit https://www.financialadventure.com for additional information and free resources.

Do you want to make more sales from your emails? We know how. And that's by using buyer psychology in email marketing to your customers to buy from you again and again. Ready to find out our best-kept secrets?(They're not really secrets by the way - we're more than happy to share so you can take your business to the next level!)SOME EPISODE HIGHLIGHTS: (0:15) Join our FREE Facebook Group. (4:41) What actually is buyer psychology?(9:17) People's beliefs impact the way they buy.(13:55) Other factors that impact the buyer's psychology.(21:45) Use stories in your email marketing. (26:49) Talk to your audience as if they were already customers. (29:32) Train your subscribers to click. (32:21) Share social proof (and sell hope).(36:07) Use urgency in your emails.(39:17) Subject line of the week.What actually is buyer psychology? Psychology is a huge part of what we do – it's at the core of our work and frameworks. The idea here is to get people to buy based on what they think and feel about something. Because thoughts and feelings affect how people buy things. What we experience over the course of our lives leads us to who we are today, which is why two people may feel differently about the same set of circumstances. That's what makes us the humans we are. And this concept also rolls over into the process of buying. You might have two people who are demographically identical but who are psychologically very different and think differently about a lot of things. Just like us two, for example, which is why we tend to buy things for very different reasons! People's beliefs impact the way they buyOne of the things that impact how people buy is what previous experience they have with what you sell. If they've been ripped off by someone else in your niche, or if they've failed before, that's going to influence what (and if) they buy. So in our case for example, we know we have to do things to make sure we show that our approach is very different – it's no bullshit and straight to the point. It's open and honest.When people have beliefs or previous experience with someone in the same industry, they might approach your product or service with misconceptions. For example, a lot of people who already do email marketing don't think they need to hear anything new from us, so they'll immediately put their walls up. But our approach is completely different!The point is that someone's beliefs about what you sell and what you do affect their ability to buy. Do they believe you're trustworthy or that your process will work? Do they think you have their best interests at heart?What beliefs do people hold about themselves? On top of that, you also need to take into account the beliefs that people have about themselves. They might believe your programme works, but will it work for them? They might question this because maybe they tried something similar in the past and failed. The beliefs they have about themselves can contribute to buying or can stop them from buying. The psychology around how people buy isn't all positive or all negative. But it's something you can definitely tap into to fuel people's decisions. Because not only do people have beliefs about you and what you sell but also self-imposed beliefs about themselves. So if someone thinks they can only succeed through accountability, for example, your job is to tell them your programme has an element of accountability.Don't try and fight people's beliefs – instead,...

How to Leverage Customer Feedback to Enhance Every Stage of the Customer Journey Shep Hyken interviews Evan Klein, Founder and President of Satrix Solutions, a customer experience and employee engagement consulting firm. He talks about how businesses can encourage customer feedback and how to leverage that to improve the overall experience. Top Takeaways:   ·      The Net Promoter Score (NPS) is the question that lets your customer rate the likelihood of them recommending your business on a scale of 0 to 10. A rating of 9 or 10 is a promoter. Customers are more likely to recommend you after a great experience.   ·      A successful NPS program in your business ensures that all of your employees are aligned and understand their role in delivering an exceptional service experience.   ·      The frontline is important, but we need all employees to act based on the feedback of the customers. Every employee should leverage customer feedback to think about their role in enhancing the customer experience.   ·      Be open to really listening to the customer. NPS is a good way to start understanding your customer's experience with your brand. Adding open-ended questions like “What can make your experience even better?” can give you so much more context and rich feedback.   ·      Survey and ask for feedback from different audiences. Decision makers, influencers, subject matter experts, and users experience your brand in different ways. Tailor your surveys with each customer's experience in mind.   ·      Leverage your promoters. Use their feedback for marketing purposes, testimonials, and case studies. Find feedback patterns that will influence your product roadmap, service delivery model, support channels, and future investments.   ·      Plus, Shep and Evan discuss how to maximize customer participation in the age of survey fatigue. Tune in!  Quote:  "Be open for context and find patterns across all the feedback you receive from your customers. Probe and understand customer frustrations. Mobilize your promoters and leverage their feedback to operationalize creating excellent customer service."   About:   Evan Klein is the Founder and President of Satrix Solutions. He helps companies increase revenue growth by enhancing customer experience and improving employee engagement. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

President Biden and House Speaker McCarthy are set to meet today as financial markets brace for a possible June 1st Government default. Hollywood is referring to the writers strike as "The Netflix Strike" - but why? Customers are being asked to leave a tip at self-checkout stations, and frankly, it's emotional blackmail. And the "Gold Rush 2.0" is on its way, and people are getting prepared for the treasure hunt.

Welcome to this episode entitled: Find Peace in Leadership Storms: Top Podcast Fan Shares Her Most Powerful Secrets From Our Previous Guests.You'll hear from Elisabeth Herbner, a dear friend, business owner and healthcare worker who helps people reach their goals in a variety of ways.I'm glad you're here because you're going to get the cliff notes from 3 previous episodes of The Courage of a Leader podcast, which provide important Ah Ha!s, and learn how you can create your own Ah Ha!s every day. About the Guest:Elisabeth Herbner has been helping people reach their goals since studying health and wellness in college. She owns a small business teaching yoga where she is fulfilling her purpose of bringing peace, light and love into the world. Elisabeth has worked with a wide variety of clients from professional athletes to librarians. In 2014, she actively chose to step down from people leadership and full time fitness to start working in health care. Over her multiple careers, she has found her favorite role is support and cheerleader, which she learned from her biggest fan, her mom. About the Host:Amy L. Riley is an internationally renowned speaker, author and consultant. She has over 2 decades of experience developing leaders at all levels. Her clients include Cisco Systems, Deloitte and Barclays.As a trusted leadership coach and consultant, Amy has worked with hundreds of leaders one-on-one, and thousands more as part of a group, to fully step into their leadership, create amazing teams and achieve extraordinary results. Amy's most popular keynote speeches are:The Courage of a Leader: The Power of a Leadership LegacyThe Courage of a Leader: Create a Competitive Advantage with Sustainable, Results-Producing Cross-System CollaborationThe Courage of a Leader: Accelerate Trust with Your Team, Customers and CommunityThe Courage of a Leader: How to Build a Happy and Successful Hybrid Team Her new book is a #1 international best-seller and is entitled, The Courage of a Leader: How to Inspire, Engage and Get Extraordinary Results. www.courageofaleader.comhttps://www.linkedin.com/in/amyshoopriley/ Link mentioned in the podcastHow to Use What We Know About Neuroscience to Be Exponentially More Influential (podcast episode): https://courageofaleader.com/captivate-podcast/how-to-use-what-we-know-about-neuroscience-to-be-exponentially-more-influential-with-laura-berger/The Courage to Be An Inclusive Leader (podcast episode): https://courageofaleader.com/captivate-podcast/the-courage-to-be-an-inclusive-leader-with-ellen-burton/Innovative Ways You Can Create a More Sustainable World (podcast episode): https://courageofaleader.com/captivate-podcast/innovative-ways-you-can-create-a-more-sustainable-world-with-simon-bailey/The Inspire Your Team assessment (the courage assessment): https://courageofaleader.com/inspireyourteam/ Thanks for listening!Thanks so much for listening to The Courage of a Leader podcast! If you got inspired and/or got valuable...

We are in uncharted territory with today's economic uncertainty. Customers are concerned about the safety of their bank and credit union and don't know where to turn. Open and honest communication is only the start as the bank crisis continues to unfold. Financial institutions must provide resources and answers in real-time that help customers and employees ease their stress and help your brand become a trustworthy advisor during a time of need. This can ensure customer loyalty — and potentially even attract new customers. My guest on the Banking Transformed podcast is Steven Ramirez, CEO of Beyond the Arc. He shares what financial institutions should say and share, and how they should communicate during these tumultuous times. This episode of Banking Transformed is sponsored by Microsoft: See how Microsoft can help to unlock new opportunities at speed through innovative business models, deliver differentiated customer experiences across channels, products and services, and redefine new ways of working. More at Microsoft.com/financialservices This episode of Banking Transformed is sponsored by FIS How do you find your feet on ground that's constantly shifting? You have to read The Global Innovation Report from our partners at FIS. From embedded finance and ESG to crypto, decentralized finance and the metaverse, FIS pinpoints the trends you need to watch – and explains how innovation can give you an advantage, in good times and bad. Discover how the latest innovations could affect your business. Explore the research today by visiting www.fisglobal.com/global-innovation-report FIS. Advancing the way the world pays banks and invests.

Alex Stone comes on the show to give an update on the suspect in the outlet mall shooting in Texas over the weekend. A woman is now being charged with the murder of her husband after she had wrote a book about coping with the loss of her husband. Pets consuming recreational drugs is on the rise. Customers are taken aback by tipping prompts in places you wouldn't normally tip. See omnystudio.com/listener for privacy information.

Do our processes, training, and marketing really align with what our customers care about most?In this short series, I'm covering some concepts I think are sometimes forgotten, but are critical to address when developing raving fans.Tune in to hear a concept we take for granted, but when we are wrong can cost us dearly!Come check out my new group, Service Business Academy, where you can ask, and we will immediately solve, the most pressing problems you are facing RIGHT NOW.To get the Zoom and other details, just send a quick, introductory email to hello@serviceindustrysuccess.com with the word 'group' in the subject.Learn more about Brian's training and coaching at: https://www.serviceindustrysuccess.comSchedule a complimentary, one-on-one, session with Brian to tackle your most pressing problem today at: https://calendly.com/success-session-with-brian/45min

5 - 9-23 ANY SERVERS HAVE CUSTOMERS WHO DINE AND DASHED by Maine's Coast 93.1

Customers routinely tip service workers, but many shoppers are perplexed and even angry to find some self-checkout machines prompting them to leave upwards of 20%. WSJ reporter Rachel Wolfe joins host J.R. Whalen to discuss so-called tip creep and where, exactly, those tips are going . Learn more about your ad choices. Visit megaphone.fm/adchoices

So, is Walmart “good” for America or “bad” for America? Well, many millions of people freely vote “for” Walmart every day, choosing to spend their hard-earned money there—they are fans! But Walmart has its critics, too! So, just what are the finances and pricing of Walmart and forces that cause these quite different opinions? Join Kevin as we delve into the fans and critics of Walmart in light of its pricing practices. This is gonna be fun! // Download this episode's Application & Action questions and PDF transcript at whitestone.org.

There are 4 elements you need in order to find success in the direct sales world. These elements are: attract, convert, engage, and serve! Well, today we will be talking about how to convert your followers into customers. Let me tell you right now, it is not about how many followers you've got, it's all about how to engage with them to build trust and establish a relationship.Join me in this episode to uncover the 5 steps you need to follow to finally start making things happen for you and your business. It will require time, and you'll need to be consistent in order for this to work, but trust me, it works! Start with knowing who your followers are, their needs, and their interests to tailor your content around that and attract the right audience, because the truth is, we can't convert anyone if we're not attracting customers to our business!!In this episode you'll learn the following:1. The importance of knowing who your audience is, what they need, and how to speak to their pain points.2. The type of content people are looking for lately in social media. Is not just entertainment anymore!3. How to use social proof, what is it, and why you also need to make sure you have a variety of CTAs for your audience to interact with.Watch my video training - www.rachelaperry.com/videoHang out with me more! Send me the message PODCAST over on Instagram at @rachelaperry and I'll send you my 90-day action planner.For Additional Resources for Direct Sellers:www.rachelaperry.com

In this episode of Peak Performance Selling, Jordan sits with Sophie Salzman to talk about her journey going into sales and the strategies that define how she sells successfully over the years.Sophie talks about the impact of trust in building and enhancing relationships with customers and prospects alike. Building trust is all about knowing the person first. This makes it easier for them to communicate what they need or want from your product or service overall. PEAK PERFORMANCE HIGHLIGHTS:SOPHIE: YOU NEED TO GET TO KNOW THE PERSON TO BUILD TRUST“Being in a sales role is just being in a relationship role. You've got to understand what the product is, but when you ask me 'how do I build trust?', I don't lead with 'I think you need X', I'm telling you what you don't need.” You can connect with Sophie and check out her work in the links below:Sophie Salzman | HubSpot Careers If you're listening to the Peak Performance Selling Podcast, please subscribe, share, and send us your feedback.Jordan Benjamin | MyCoreOs.com | Podcast | Email | Twitter

In this episode of Peak Performance Selling, Jordan sits with Sophie Salzman to talk about her journey going into sales and the strategies that define how she sells successfully over the years. Sophie talks about the impact of trust in building and enhancing relationships with customers and prospects alike. Building trust is all about knowing the person first. This makes it easier for them to communicate what they need or want from your product or service overall. PEAK PERFORMANCE HIGHLIGHTS:SOPHIE: YOU NEED TO GET TO KNOW THE PERSON TO BUILD TRUST“Being in a sales role is just being in a relationship role. You've got to understand what the product is, but when you ask me 'how do I build trust?', I don't lead with 'I think you need X', I'm telling you what you don't need.” You can connect with Sophie and check out her work in the links below:Sophie Salzman | HubSpot CareersIf you're listening to the Peak Performance Selling Podcast, please subscribe, share, and send us your feedback.Jordan Benjamin | MyCoreOs.com | Podcast | Email | Twitter

This is a Tuesday Tips episode where you will hear host Drew Neisser, CMOs, and other B2B experts share their hard-earned wisdom and fresh marketing insights in a bitesize format. Featuring: Jennifer Houston, Ellina Shinnick of HUB International, and Bhaskar Roy of Workato To see the video versions, follow Drew Neisser on LinkedIn or visit our YouTube channel—The Renegade Marketing Hub! And if you're a B2B CMO, check out our thriving community: https://cmohuddles.com/​​

This episode is brought to you by Sendlane.   Ryan says, “Care more about humans. And as much as you think, you care. It's not even close to where you should be. That's what I would say. I think everyone needs to take a very long look at what they're in business for. If you're in business for profits and cash, then you'll never gonna realize the profits and cash that you actually want, because you're just gonna be thinking about yourself.”   Today, we interview Ryan Bartlett, Co-Founder & CEO of True Classic. At True Classic they get it, everybody makes shirts, but not every body is shaped the same. That's where True Classic comes in. True Classic makes everyday essentials for every type of person. Premium high-quality basics with no gimmicks.   We discussed:    * What's he grateful for  * How his health concerns changed his life * Asking himself is he raising good humans (about his kids) * Overview and origin of True Classic * Why entrepreneurs need to get used to failing * Think about how you are serving and adding value to the customer * Why, when starting out in business, don't spend a lot of money * How analysis can cause paralysis * A dark time in the business * Why forecasting is the number one most important thing in business * Advice for other founders * Dealing with family life, your spouse or partner when you're an entrepreneur * Their upcoming line of women's clothing * Why their clothing gives their customers confidence   Join Ramon Vela and Ryan Bartlett as we break down the inside story of True Classic on The Story of a Brand.   For more on True Classic, visit: https://www.trueclassictees.com/   Subscribe and listen to the podcast on all major apps. Simply search for “The Story of a Brand” on your favorite podcast player.   *   This episode is brought to you by Sendlane.   Here's the deal: I have a gift for you from our primary sponsor — Sendlane. They're giving away their online course eCommerce Academy - Email & SMS Marketing!   This course gives you the step-by-step playbook to drive more revenue and retention with email & SMS. This is typically a $500 package, but for our listeners, it's entirely FREE when you get started with your FREE 14-day trial of Sendlane.    When you do, chat with their support team and let them know you're one of our listeners to get full access to hours of course content that will help you make email marketing your #1 growth engine.   Visit https://storybrandgift.com to get the details, sign up for a free trial and get your gift!

The more time we spend in this industry the more we learn that there is very little that is genuinely new. Take the insurtech community's recent discovery of the idea of embedded insurance. To read some of the posts about this on social media, this is an idea forged in the white heat of technology and so recently-minted that it's still hot to the touch. Well, today's guest puts that idea into considerable perspective. Keith Meier is Chief Operating Officer of US-headquartered Fortune 500 insurer Assurant and has spent a career of over twenty-five years working in the business to business to consumer insurance space – or B2B2C as it is more often called. Operating in 21 countries, there is almost nothing that Keith and Assurant don't know about embedding insurance right into the heart of the product offerings of the world's largest consumer brands. So this is a very mature sector and what follows is a masterclass on how to succeed in this specialist niche of the industry. Keith's absolute customer-centricity will be a revelation to many listeners from the wholesale world. What's clear is this is a long-term business that needs the right cultural approach to work for all parties. You have to offer real value or you just won't last. But when it works, it really works. The insurer grows profitable business and service revenues, consumers get great service and added-value products and the consumer giants get new revenue streams and more loyal and better-quality customers. What's also clear is that technology is enabling this segment to be so much more responsive than it has been in the past, with new products configurable at scale in a matter of days and weeks at negligible cost. That's clearly the part that's exciting the insurtechs – and the growth prospects are indeed considerable. But here is one embedded incumbent who is way ahead and is going to be very, very hard to disrupt! LINKS We thank our naming sponsor AdvantageGo: https://www.advantagego.com/

Grace shares a story that caught her eye this morning. Apparently customers are a little peeved they're being asked to tip at the SELF-CHECKOUT. Where is the money going if there's no human worker there? Grace and her listeners discuss when tipping is appropriate and when it's egregious to ask for extra cash for a menial task.

Today, we'll hear from: •      A business leader struggling to train and delegate to a team member •      Leadership principles learned from extreme sports with Alison Levine •      A house call dentist who feels guilty for making a profit •      A small-business owner wanting advice on how to enforce a cancellation policy with grace Links mentioned in this episode: •      The EntreLeadership Podcast: https://bit.ly/TheEntreLeadershipPodcast •      Register for EntreLeadership Summit: https://bit.ly/3LRiZJH •      Alison Levine's website: https://bit.ly/3neLPf3 •      On the Edge by Alison Levine: https://bit.ly/3oAEZkn •      Start your free trial of EntreLeadership Elite: https://bit.ly/3tI2fN8 •      Learn more about EntreLeadership's Stages of Business: http://bit.ly/3yvdavv •      Have a question for The EntreLeadership Podcast? Leave a voicemail at 844.944.1070, or submit your question for a chance to be on the show with Dave Ramsey: https://www.entreleadership.com/ask   Take our listener survey and let us know what you think about The EntreLeadership Podcast being a caller-driven show. When you do, you'll be entered to win a $100 gift card: http://bit.ly/40dV9hf Start growing in business and leadership with the EntreLeadership Newsletter. Sign up to receive tactical tools, advice and resources in your inbox every week: https://bit.ly/3IRWnsL Support our sponsors: •      NetSuite: https://bit.ly/NetSuiteEntre •      BELAY: https://bit.ly/351P9AE •      Payority: https://bit.ly/3IaA5SK •      Staples: https://staplesbusinessadvantage.com/ramsey Learn more about EntreLeadership Events: •      EntreLeadership Summit: https://bit.ly/EntreLeadershipSummit •      EntreLeadership Master Series: https://bit.ly/EntreLeadershipMasterSeries   Learn more about EntreLeadership Coaching: •      Elite: https://bit.ly/3tI2fN8 •      Advisory Groups: https://bit.ly/EntreLeadershipAdvisoryGroups •      Executive Coaching: https://bit.ly/EntreLeadershipExecutiveCoaching •      Workshops: https://bit.ly/EntreLeadershipWorkshops Listen to all the Ramsey Network podcasts anytime, anywhere in our Ramsey Network app: https://apple.co/3eN8jNq Learn more about your ad choices: https://www.megaphone.fm/adchoices Ramsey Solutions Privacy Policy: https://www.ramseysolutions.com/company/policies/privacy-policy

Summary: Welcome to another great episode of Startup Junkies!   On this episode, hosts Caleb Talley and Jeff Amerine sit down with Rick West and Henry Ho, co-founders of Field Agent, where Rick serves as the CEO and Henry is the Chief Strategy Officer. Field Agent is a tech company built for winning at retail by connecting brands to shoppers across the country. This enables companies to capture in-store information, gather rich consumer insights, and drive product trials completely on demand. Throughout the show, Rick and Henry discuss the solutions Field Agent provides, how to improve interactions with customers, and how to create business ventures that are scalable and repeatable.   Show Notes: (0:57) Introduction to Rick and Henry (1:41) Field Agent's Backstory (9:33) About Field Agent (14:18) Raising Outside Venture Capital (18:56) What's Next for Field Agent (26:03) Interacting with Customers (27:56) The Future Utilization of AI (35:16) Scalability and Repeatability (39:13) Northwest Arkansas's Collaborative Ecosystem (46:27) Advice to Younger Self (49:57) Closing Question   Links: Caleb Talley Jeff Amerine Rick West Henry Ho Field Agent   Quotes: “We built this platform along with a crowdsourcing engine to help our clients understand store conditions like pricing product, distribution, merchandising, etc…We also created it so we would be able to gain everyday shopper insights into their shopping experience.” - Henry Ho, (10:19)   “We've created an opportunity or a marketplace for people to be able to come in and see items and actually purchase as opposed to talking to a bunch of different sales people from different companies to try and make something work.” - Rick West, (19:24)   “We think we have the secret sauce to have a services mentality, a sales led growth mentality, and taking the best of that and then productizing it to make it scalable and repeatable.” - Rick West, (35:37)   “I think one of the joys I have as an entrepreneur is not only are we pouring into business entrepreneurs, there's a whole bunch of social entrepreneurs in Northwest Arkansas that are doing incredible things.” - Henry Ho, (44:51)

Text Hawk to 66866 to become part of "Mindful Monday." Join 10's of thousands of your fellow learning leaders and receive a carefully curated email from me each Monday morning to help you start your week off right... Full show notes at www.LearningLeader.com Twitter/IG: @RyanHawk12   https://twitter.com/RyanHawk12 Frank Slootman is the CEO at Snowflake. Frank has over 25 years of experience as an entrepreneur and executive in the enterprise software industry. Frank served as CEO of ServiceNow from 2011 to 2017, taking the organization from $100M in revenue, through an IPO, to $1.4B. Prior to that, Frank served as President at EMC following an acquisition of Data Domain Corporation, where he served as the CEO, leading the company through an IPO to its acquisition by EMC for $2.4B. He's also the best-selling author of Amp It Up. Notes: Frank's work ethic was developed as a child in the Netherlands. In his teens, he had summer jobs harvesting tulip bulbs and walking behind a tractor ten hours a day. He also cleaned factory toilets one summer in the plant where his dad worked. “The Man In The Arena” Theodore Roosevelt – Frank put this at the beginning of Amp It Up.  After retiring from ServiceNow in 2017, Frank had no intention of taking another CEO role, but people like him “have a hard time leaving the arena.” It's exciting to be back in a CEO role with Snowflake. Hiring -- “Hire people ahead of their own curve.” Hire more for aptitude than experience and give people the career opportunity of a lifetime. NO MBO -- “Another source of misalignment is management by objective (MBO). Which I have eliminated at every company I've joined in the last 20 years.” Push the pace -- Leaders set the pace. “Instead of getting back to me in a week, I asked, “Why not tomorrow?” Change the cadence. Push the pace. The leadership "must-have" qualities: A need to prove something Unbalanced They want to show the world something... They have passion High trust Need some ego, but it has to be in check Legacy? "I don't think about legacy much. When you're dead, you're dead." Frank's leadership team: We are not balanced, we are available to each other 24/7. Drivers vs. Passengers -- “Passengers are people who don't mind simply being carried along by the company's momentum …They are often pleasant, get along with everyone, attend meetings promptly, and generally do not stand out as troublemakers … While passengers can often diagnose and articulate a problem quite well, they have no investment in solving it.” Frank wants front-seat drivers who'll take ownership, make trouble, and help navigate. Raise Your Standards -- Push for insanely great. A leader must always push the standard higher. Focus -- “Founders don't have a mindset around operating companies. Focus is one of our number one things. You need to learn to have extreme, machine focus, and most people don't even know the beginning of what that means. They think they do, and they don't.” “I'm more of a Patton than an Eisenhower,” he says, known for constantly driving the troops forward. Sequoia's Carl Eschenbach remembers, “When we brought Frank into Snowflake, at our first board meeting he said, ‘Let me tell you how I'm running the board meetings and how you're going to participate. We're going to keep this very simple. I'm not even gonna tell you anything about the good stuff that's happening because you already know that—I'm going to dive into the shit that's broken and how we're going to fix it.'” Very Brief Retirement -- In 2017, Frank spent time regatta sailing, winning the iconic ocean race, Transpac. Race from Los Angeles to Oahu. (To win, “We focused on recruiting talent”). Put The Success of The Company Ahead of Your Own – If you want to build a Snowflake-sized company,  you can't be about the celeb-CEO lifestyle. “That's not real life. Real life is you're terrorized and uncomfortable every day of the week. People always ask me, ‘Is this normal?' I'm like, yep.” Snowflake - Hit the ground running on April 26, 2019.  Good news: They were on already on a tear. The bad news: “The company was quite impressed with itself.” Growth in all areas (revenue, retention rate, total customers, $1m Customers, Forbes Global 2000 Customers, Customer Satisfaction). The first 90 days as a new leader. It's a combat zone. You must quickly assess what's working, and what's not. Who should stay on the bus, and who should get off?