Podcasts about customers

In December 1953, Hollywood film stars Stan Laurel and Oliver Hardy spent a few weeks at the Bull Inn, Bottesford, Leicestershire, while they performed a show at the nearby Nottingham Empire.Stan's sister, Olga Healey, was the landlady.Customers and staff said the duo spent time serving behind the bar, signing autographs and chatting with regulars.This was produced and presented by Rachel Naylor, in collaboration with BBC Archives.Eye-witness accounts brought to life by archive. Witness History is for those fascinated by the past. We take you to the events that have shaped our world through the eyes of the people who were there.For nine minutes every day, we take you back in time and all over the world, to examine wars, coups, scientific discoveries, cultural moments and much more.Recent episodes explore everything from the death of Adolf Hitler, the first spacewalk and the making of the movie Jaws, to celebrity tortoise Lonesome George, the Kobe earthquake and the invention of superglue.We look at the lives of some of the most famous leaders, artists, scientists and personalities in history, including: Eva Peron – Argentina's Evita; President Ronald Reagan and his famous ‘tear down this wall' speech; Thomas Keneally on why he wrote Schindler's List; and Jacques Derrida, France's ‘rock star' philosopher.You can learn all about fascinating and surprising stories, such as the civil rights swimming protest; the disastrous D-Day rehearsal; and the death of one of the world's oldest languages.(Photo: Oliver Hardy and Stan Laurel. Credit: Getty Images)

Shoot us a Text.Episode #1222: Today we break down Cox Automotive's 2026 forecast and why fragmentation is becoming the industry's defining theme. We also cover California regulators taking aim at Tesla's Autopilot language.Show Notes with links:Cox Automotive says the auto industry beat expectations in 2025, but 2026 will be shaped by fragmentation everywhere—from consumers and labor to policy, EVs, and AI. The result is softer volumes, tighter margins, and a market that rewards precision over optimism.The 5 big forces at play: A bifurcated consumer trading down, a stagnant job market, inflation easing but Fed uncertainty lingering, shifting policy and an EV incentive cliff, and AI hitting an operational inflection point—all pulling the market in different directions.New-vehicle volumes reset lower: Cox forecasts 15.8 million SAAR in 2026, down 2.4% YoY, signaling the high-15 million range as the new normal rather than a temporary dip.Retail, fleet, and leasing cool: New retail sales fall about 1.5%, fleet declines more sharply, and lease penetration drops toward 21%, the lowest level in three years as EV tax credits and leasing loopholes disappear.Used remains the pressure valve: Total used sales dip roughly 1%, but tight retail inventory and affordability concerns keep demand steady, pushing more shoppers toward lower-priced vehicles.Wholesale values normalize: Cox expects the Manheim Used Vehicle Value Index to rise 2% by the end of 2026, pointing to normal depreciation—with growing EV volume adding pricing complexity.California regulators ruled Tesla misled consumers with its “Autopilot” and “Full Self-Driving” marketing, giving the automaker 90 days to fix its language. The case briefly threatened Tesla's ability to sell cars in the state, but stops short of halting production.The DMV ordered a 30-day suspension of Tesla's dealer license, which would prevent Tesla from selling vehicles directly to consumers in California if it goes into effect.That dealer suspension is stayed for 90 days, meaning Tesla can keep selling cars as long as it updates its advertising and disclosures within that window.A separate manufacturing license suspension—which could have affected Tesla's ability to build vehicles in California—was permanently stayed and will not take effect.Regulators say Tesla's use of “Autopilot” and “Full Self-Driving Capability” implied autonomy that doesn't exist, creating unsafe assumptions for drivers.Tesla pushed back strongly, saying no consumer complained and stating, “Tesla has never misled consumers.”Thank you to today's sponsor, Mia. Capture more revenue, protect CSI, and never miss a call or connection again with 24/7 phone coverage and texting (SMS) follow-up for sales, service, and reception. Learn more at https://www.mia.inc/Join Paul J Daly and Kyle Mountsier every morning for the Automotive State of the Union podcast as they connect the dots across car dealerships, retail trends, emerging tech like AI, and cultural shifts—bringing clarity, speed, and people-first insight to automotive leaders navigating a rapidly changing industry.Get the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/

In this insightful episode of SaaS Fuel, host Jeff Mains welcomes Jimi Gibson, VP of Brand Communication at Thrive Internet Marketing Agency—and a former professional magician! Together, they unpack the art (and science) of connecting with B2B SaaS customers through authentic storytelling, brand strategy, and personal visibility. Jimi Gibson shares his powerful Five Finger Framework for brand building, why founders should put a face to their company, and actionable strategies to create lasting emotional ties and customer loyalty—even in an AI-driven, content-saturated world.If you're a SaaS founder tired of beige, forgettable marketing and want your brand to stand out for something meaningful, this conversation is a treasure trove of tactical wisdom and inspiration.Key Takeaways00:00 "Feature Ops & AI Strategies"05:07 Magic, Marketing, and Connection08:05 "The Stump Test Mystery"12:13 SaaS Exits, Branding, and AI16:49 "Magic, Frameworks, and Authenticity"19:26 "Commitment Drives Long-Term Success"22:07 "Name Your Villain Strategically"24:52 Thumbs Up: Measuring Impact28:16 Customer-Centric Solutions Matter Most31:34 Building Long-Term Customer Relationships36:44 Identifying Competitor Weaknesses Strategically39:20 "Defining Your Target Market"41:00 Maximizing AB Testing Value46:01 AI Lacks Human Connection47:50 "Building Authority Through Personal Branding"51:47 Essential Brand Stories FrameworkTweetable Quotes"Marketing, like magic, is about capturing attention and delivering the wow—the call to action." — Jimi Gibson"Founders, your audience is not 'everybody.' It's one person. Speak directly to them." — Jimi Gibson"A faceless brand is forgettable. People buy from people, not just companies." — Jeff Mains"Declare your villain. If you don't stand for something—or against something—your brand stands for nothing." — Jimi Gibson"The clearer you can be, the more likely your message will resonate with someone who needs your solution." — Jimi Gibson "You can't out-robot the robots. Your experience, empathy, and story are your ultimate differentiators." — Jimi GibsonSaaS Leadership LessonsConnect Authentically, Not Generically:Strong SaaS leaders craft messaging as if speaking to one person—even in a large market.Show Your Face:Humanizing your brand increases trust and long-term retention. Don't hide behind anonymity.Stand for (and Against) Something:Declaring a clear brand "villain" or enemy sets your tribe apart and ignites loyalty.Long-Term Relationships > Short-Term Transactions:Protect your customer “family,” listen deeply, and own up to mistakes for lasting affinity.Measure the Impact You Leave:Track not just revenue, but employee growth, industry disruption, customer transformation, and your unique “thumbprint.”Be Visible in the AI Era:Customer stories, bylined articles, and video increase your odds of being cited and found as the authority, not just another generic provider.Guest Resourcesjimi@Thriveagency.comhttps://thriveagency.com/https://www.linkedin.com/in/jimi-gibson/Episode Sponsor

Homeware retail giant IKEA appears to be a victim of its own success. It's shutting down its customer support centre from tomorrow for the rest of the week so that its team can focus entirely on rebooking customer orders and resolving outstanding cases. But now some customers are dealing with repeated delivery delays and wrangling over payments & tech issues. Long-time IKEA customer Pete Targett is in queue for a delivery and spoke to Lisa Owen.

Expressing appreciation is a dying principal in modern business. There is no way around this. Saying THANK YOU to customers is all but dead. An expression of appreciation on a paper, or text receipt is not making any customer feel warm and fuzzy. When are you going to pick up the phone, write a handwritten note, or send some chocolates to a customer?Support the show

Are you curious how entrepreneurs manage to sell products before they've even built them? Pre‑selling is the key to validating your idea and getting money in the bank before launch day.In this episode, Omar shares how he pre‑sold his own software to beta customers and the exact steps you can follow too. You'll learn how to craft a no‑brainer offer, build trust, and use risk reversal strategies to land your first paying beta members. He also breaks down four key moves, including how to anchor your price, treat beta users like VIPs, and validate your product before investing years of effort.Hit play at the top of the page and walk away with a clear framework for pre‑selling to your own beta customers and setting your business up for long‑term growth.To submit your questions, visit 100mba.net/q.Watch the episodes on YouTube: https://lm.fm/GgRPPHiSUBSCRIBEYouTube | Apple Podcast | Spotify | Podcast Feed Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

This week on Hysteria 51, we're serving up two stories that prove society is being held together by duct tape and pure audacity.First: GameStop's “Trade Anything Day.” And they meant anything. Customers reportedly rolled in with a goose, a bobcat, and a Wii Netflix disc—which is basically the Rosetta Stone of “please don't ask how long this has been in my trunk.” If you've ever wondered what retail looks like when chaos is the manager on duty, welcome home.Then we head to the high-stakes world of competitive stone skimming, where a cheating scandal has allegedly rocked the World Stone Skimming Championships—because apparently even skipping rocks isn't safe from scandal, suspicion, and somebody's cousin “who definitely knows a guy.” It's sports drama, but with wetter pants and more passive-aggressive shoreline energy.Two stories. Zero dignity. Maximum weird. Hit play and let's skim straight into the absurd.Links & Resources

On today's show we are talking about the street level process for getting a property leased up. Marketing is all about generating interest. Sales is about generating revenue.We have an industrial outdoor storage project that was built in central Florida to meet the needs of contractors who have equipment and materials that need storage. These are businesses that have valuable equipment like excavators that you can't just park in your driveway. The HOA won't allow it. These contractors have trailers full of battery powered tools that need a secure place to charge overnight. Many landscaping companies purchase composite decking materials for each job because they don't have the space to store materials. They have to charge more, and they lose some bids because their prices are not competitive. If they purchased materials by the truckload, they could get a 15-20% discount on those materials. In the landscaping business that kind of discount can make the difference between getting the job or not. It can make the difference between a profitable season and a break-even season. Not every customer will want the colors you chose. But if you have a few standard colors that are widely popular, you can win more bids for the modest cost of renting additional outdoor storage space. This is a relationship-driven outreach, not a passive listing exercise. The contractors who will sign leases are often busy doing project work, not browsing general property sites. To lease to these clients you need to  target where they are, speak their language, and make the transaction clear and simple.---------------**Real Estate Espresso Podcast:** Spotify: [The Real Estate Espresso Podcast](https://open.spotify.com/show/3GvtwRmTq4r3es8cbw8jW0?si=c75ea506a6694ef1)   iTunes: [The Real Estate Espresso Podcast](https://podcasts.apple.com/ca/podcast/the-real-estate-espresso-podcast/id1340482613)   Website: [www.victorjm.com](http://www.victorjm.com)   LinkedIn: [Victor Menasce](http://www.linkedin.com/in/vmenasce)   YouTube: [The Real Estate Espresso Podcast](http://www.youtube.com/@victorjmenasce6734)   Facebook: [www.facebook.com/realestateespresso](http://www.facebook.com/realestateespresso)   Email: [podcast@victorjm.com](mailto:podcast@victorjm.com)  **Y Street Capital:** Website: [www.ystreetcapital.com](http://www.ystreetcapital.com)   Facebook: [www.facebook.com/YStreetCapital](https://www.facebook.com/YStreetCapital)   Instagram: [@ystreetcapital](http://www.instagram.com/ystreetcapital)  

Working in the back-of-house at many restaurants in Minnesota, you'll find a Hispanic or Latino employee. Government labor data shows that the most common occupations for Hispanic or Latino Minnesotans are chefs and cooks. Immigrations and Customs Enforcement have detained hundreds of people in the Twin Cities this month, including many from Latin American countries. ICE agents are now in their third week of an operation in the metro area and their increased activity has put the restaurant industry on edge. For perspective, MPR News host Nina Moini talked with Gustavo Romero, co-owner and chef of the restaurant Oro by Nixta in Minneapolis.

Send us a textFundraising doesn't have to be a black box or a waiting game. We sit down with Woodie, co-founder of Crowdfund Capital Advisors and a key architect behind the JOBS Act crowdfunding rules, to map a founder-first path that fuses data, community, and disciplined execution. From Wall Street to Silicon Valley to Washington, Woodie's journey reveals why regulation crowdfunding has unlocked billions for startups in thousands of cities—and how the next wave of “influestors” will power growth far beyond traditional venture hubs.We dig into investor sentiment as a real-time signal of demand: daily check counts, dollars committed, and momentum curves that predict funding velocity and downstream success. Then we get practical about valuations—why sober pricing wins, how to benchmark with a 10,000-offering dataset, and the milestone-driven cadence that earns step-ups. You'll hear the three signals Woody watches before any meeting, the pitfalls of algorithmic overconfidence, and where human diligence—team, moat, market timing—still decides outcomes.The conversation flips the script on marketing too. Customers who become investors don't just write checks; they evangelize, bring sales, and defend your brand in public. We share the playbook for turning a raise into a launch, engaging comment threads as social proof, and structuring cap tables that signal either viral scale (many backers) or strategic conviction (larger checks). Expect candid talk on time costs, legal prep, and the founder mindset required to tune out naysayers while staying responsive and transparent.If you're building outside the usual VC corridors or simply want smarter capital, this is your roadmap: calibrate valuation with data, engineer sentiment with story, prove revenue momentum, and let your community carry the signal. Subscribe, share with a builder who needs this, and leave a review with the biggest funding question you want answered next.Support the show

Customers of the Week All seing eye jewels Current Events Bad Holiday Music

In this episode of 10X Growth Strategies, host Saradha Sriram sits down with John Boccuzzi — author of The Art of Seducing Your Customers and President of Research at ISG — to unpack why the best businesses don't sell harder, they build emotional connection, trust, and clarity. Drawing from decades of research and real-world experience, John reframes sales and customer experience through an unconventional but powerful lens: seduction over manipulation. From the origins of his TEDx talk to stories spanning Uber, Kodak, UPS, and Zappos, he explains how storytelling, friction reduction, and employee empowerment quietly separate companies that retain customers for decades from those that lose them overnight. A sharp, experience-backed conversation on why sales is a job of rejection, why cost-cutting often destroys customer experience, and how leaders can immediately diagnose friction inside their own organizations. ⸻ ⏱️ Chapters 00:00 – 00:45 • Intro 00:45 – 01:30 • Saradha introduces John Boccuzzi & his work 01:30 – 02:40 • Why “Seduction” — The TEDx origin behind the book's title 02:40 – 04:30 • The Frame Store Story — Confidence, storytelling & 27 years of loyalty 04:30 – 05:50 • Seduction vs Manipulation — Emotional appeal, trust & value creation 05:50 – 08:35 • Sales Is Dating — Listening, timing & relationship-building 08:35 – 10:40 • The Seduction Framework — Empowering employees & retention-first design 10:40 – 12:25 • Friction Hunting — How Uber exposed broken customer experiences 12:25 – 13:45 • Operational Insight — UPS, right-hand turns & invisible efficiency 13:45 – 14:45 • Kodak's Failure — Fear, disruption & missed opportunity 14:45 – 16:15 • Hiring the Wrong Way — Jobs vs careers & the EQ gap 16:15 – 17:25 • The Cost-Cutting Trap — Why CX isn't a savings exercise 17:25 – 18:55 • Handling Rejection — Knowing when to walk away 18:55 – 20:00 • Storytelling That Endures — The Budweiser Super Bowl lesson 20:00 – 21:40 • B2B vs B2C — Why customer principles don't change 21:40 – 23:45 • Losing $300M Deals — The 500-page contract mistake 23:45 – 25:40 • Immediate Action — Running a friction audit 25:40 – 26:55 • The Missing Chapter — AI & the future of customer experience 26:55 – 28:45 • What's Next — Keynotes, research & closing thoughts

A store selling well known brands through infomercials has been found guilty of falsifying customer product reviews; getting staff who had ever used the goods to pen positive write ups. The TV shop has been convicted of 13 charges of breaching the fair trading act over nearly four years. The court found the parent company misled customers about the popularity and quality of its good, effectively using staff posing as real customers. It also erased genuine negative reviews. The Commerce Commission's Deputy Chair Anne Callinan spoke to Lisa Owen.

Here's just one Omaha downtown/midtown business owner optimistic about the future with the streetcar ... if they can survive through this construction to get there.

Collecting and Using Data Ethically to Create Customer Delight  Shep interviews Phyllis Fang, Head of Marketing at Transcend. She talks about the importance of personalization and how companies can ethically collect, unify, and use customer data to create seamless, trust-building interactions.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can companies ethically collect and use customer data without crossing privacy boundaries?  Why is transparency important when asking customers for permission to use their data?  How can brands strike the right balance between personalization and avoiding being perceived as intrusive or "creepy"?  What are the best practices for building trust with customers through data collection and usage?  How does unified customer identity across digital and real-world touchpoints improve the overall customer journey?  Top Takeaways:    Customers are willing to share information, but only if they get something valuable in return. When a company uses customer preferences to recommend something relevant at the right time, customers are more willing to engage. On the other hand, when the connection feels forced or overwhelming, it can make customers stop buying and look for other companies that will respect their trust.  Customers feel better when companies are upfront about what data they're collecting and how it will be used. When a brand is transparent with why they need information and asks for permission, customers feel respected and safe. Giving customers options about how their data is used makes them more likely to share details.  Businesses should focus on getting only getting the information they need to start doing business with a customer. Then, gradually over time, the business can learn more.   Ethical use of data builds trust. Just because a business can use a customer's data does not mean it always should. It's important for companies to explain how they use customer information, and to give customers choices. When customers know what's happening and have control, they are more likely to trust a brand with their information and their business.  Some customers want weekly emails or product updates, while others just want order confirmations or receipts. Give your customers a way to choose the kind of information they receive and how often they want it, and make setting this up easy.  Better business practices lead to loyal customers. When companies focus on giving people what they want, respecting their choices, and treating data carefully, customers become fans who keep coming back.  Personalization isn't just about online shopping. It can happen in real life too. Imagine walking into a store and the salesperson remembers what you like, what you bought before, and even your favorite colors. This shows how connecting customer history, identity, and preferences creates a great experience both digitally and face-to-face.   Plus, Shep and Phyllis discuss the importance of making sure customers understand what they are saying yes to, such as cookie banners and opt-in forms. Tune in!  Quote:   “When customers share information, they often want control over how and where it's used. A company needs to respect those preferences and enforce them consistently.”  About:    Phyllis Fang is the Head of Marketing at Transcend, where she helps brands grow through customer trust, personalization, and digital transformation. Before working at Transcend, she drove key product marketing initiatives at Uber and has a strong background in e-commerce and digital marketing.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.   Learn more about your ad choices. Visit megaphone.fm/adchoices

"We were delivering five-star service to clients who couldn't afford it."  Most businesses don't struggle because they lack talent or work ethic. They struggle because they're solving real problems for customers who can't afford meaningful solutions. When clients are under-resourced, even great work becomes exhausting, unpredictable, and hard to scale. The same effort, applied to better-capitalized customers, creates stability, clarity, and room to think long term instead of constantly chasing the next invoice.  Emad Rizkalla shares how his company worked with world-class brands yet still found itself financially strained. The issue wasn't capability—it was deal size. By moving upstream into government, defense, and large-scale workforce development, everything changed. Larger contracts meant fewer distractions, longer runways, and the ability to plan years ahead instead of months. The work didn't get easier, but the business finally made sense.  Emad is the founder of Bluedrop, a Canadian technology company focused on workforce development, training systems, and simulation for government and aerospace clients. Over more than 30 years, he's built and evolved organizations by pairing strong culture with the discipline to pursue opportunities that actually support long-term growth.  Expert action steps:  Build a strong, non-toxic company culture before trying to scale revenue.  Stop tying your self-worth solely to outcomes you cannot fully control.  Hire for values and character first, and train skills second.  Learn more & connect:  https://bluedrop.com/  Also in this episode:  https://dreambuilder.org/  Visit https://www.eCircleAcademy.com and book a success call with Nicky to take your practice to the next level. 

When Josh Worthington was driving up and down the highway, working with Angus breeders across the state, he couldn't imagine a better job than executive director of the Missouri Angus Association. But then he and his wife, Corry, started raising their family, and he knew he needed a job that kept him at home more often. Worthington Angus was born and quickly grew to include two production sales a year. Today, he's focused on helping his customers market their calves, whether that's by providing genetics that will be in demand by the ultimate consumer or by offering an outlet for bred females. This conversation covers everything from Josh's journey to the Angus breed and mentors along the way to how he defines balance in his breeding program and who does chores on Christmas.  HOSTS: Miranda Reiman and Mark McCully  GUEST: Josh Worthington Josh Worthington is a first-generation Angus breeder who calls Dadeville, Mo., home. Josh runs Worthington Angus with his wife and childhood sweetheart, Corry, and three sons, Wriston, Grayson and Corbin. They started the operation in 2005 and now breed around 350 females and transfer upwards of 400 embryos annually. He was recently named the American Angus Association 2025 Young Breeder of the Year.  RELATED CONTENT:Worthington Named Angus Young Breeder of the YearSPONSORS:  As you plan your spring production sale, Superior Purebred Auctions has cut broadcast rates in half with a new $3,000 flat rate fee, making it easier than ever to showcase your genetics nationwide. Backed by Superior Livestock Auction, your sale reaches the largest commercial cattle buyer and seller base in the country. Visit SuperiorLivestock.com to learn more.   Your bull is worth the hype. With the Angus Bull Book: Spring 2026 Angus Sire Directory, your customers will know it, too. The Angus Bull Book will be mailed along with the March Angus Journal, reaching 27,500 readers. It will also be published online through Pasture to Publish, with live EPDs updated weekly. Give your bull the attention he deserves. Secure your advertising spot today. Contact your regional manager or Rachel Hunter at 816-383-5226. Don't miss news in the Angus breed. Visit www.AngusJournal.net and subscribe to the AJ Daily e-newsletter and our monthly magazine, the Angus Journal.

Commissioner Fergal Mulligan, member of the Commission for Regulation of Utilities, on the plans to upgrade the national electricity grid and the cost in customers' bills.

Dexory builds data intelligence platforms for logistics, using autonomous robots to create digital twins of warehouse operations. With over $280 million raised through a recent preemptive Series C, the company has scaled from a bootstrapped startup to a full-stack robotics operation expanding across Europe and the US. In this episode of Category Visionaries, I sat down with Andrei Danescu, Founder and CEO of Dexory, to unpack how the company navigated early product-market misalignment, cracked the messaging for a category-creating technology, and maintained execution velocity as a capital-intensive business. Topics Discussed: Building in logistics after observing parts tracking failures in Formula One operations The costly mistake: spending years on public space robots before committing to warehouse logistics Why bootstrapping for five to six years forced product discipline before venture funding Messaging shift from autonomous robot capabilities to inventory visibility pain points Zero infrastructure change as a strategic product constraint for live warehouse deployments Geographic expansion strategy using multinational customers for internal reference selling How the convergence of AI adoption, sensor cost reduction, and industry data appetite created market timing Maintaining commercial velocity as the primary metric for Series C readiness in full-stack businesses GTM Lessons For B2B Founders: Message to the problem, not the technology stack: When Dexory led with "world's tallest autonomous robots" and "scan 10,000+ pallets per hour," prospects responded with "what does it actually do?" The shift to leading with inventory visibility and stock control—a pain point customers immediately recognized—unlocked early traction. For category-creating products, customers need to map your solution to existing problems before they can appreciate technical differentiation. Andrei's insight: start with the problem customers know they have, then layer in technical superiority once you've established relevance. Turn operational constraints into product requirements: Dexory designed around the reality that warehouses operate as "live businesses" that cannot pause for infrastructure overhauls. Zero infrastructure change became a core product spec, not a nice-to-have feature. This required autonomous navigation in complex, dynamic environments rather than controlled spaces. Founders building for established industries should identify non-negotiable operational constraints early and architect solutions that respect them rather than requiring customers to adapt their operations. Build value expansion mechanisms before closing your first customer: Dexory established infrastructure for continuous product improvement from day one, treating early deployments as ongoing collaborations rather than transactions. Customers influenced roadmap priorities while Dexory delivered incremental value increases over time. This transformed buyers into advocates who took "point of pride" in the technology. The tactical approach: structure customer agreements and product architecture to support continuous delivery cycles that compound value rather than one-time implementations. Use multinational customers as geographic expansion infrastructure: Instead of opening regional offices across territories, Dexory targeted global companies where a European deployment could generate US interest through internal reference calls. Andrei noted this creates "a lot stronger" references "because they're already part of the same company." The expansion velocity this enabled—UK to Europe to US without massive regional buildout—proved critical for a capital-intensive business. Founders should prioritize customers with multi-region operations who can accelerate geographic reach through internal advocacy networks. Treat post-raise execution velocity as your next round metric: After Dexory's Series B, investors returned a month later to find the company "already ahead of plan." This consistent over-delivery on growth targets set up their preemptive Series C. For full-stack businesses where each dollar deployed takes longer to show returns, maintaining commercial momentum signals execution capability that justifies higher valuations. Andrei's warning: the temptation to slow down and "invest a bit more in product" after raising capital is exactly when founders need to double down on commercial traction as the North Star. // Sponsors: Front Lines — We help B2B tech companies launch, manage, and grow podcasts that drive demand, awareness, and thought leadership. www.FrontLines.io The Global Talent Co. — We help tech startups find, vet, hire, pay, and retain amazing marketing talent that costs 50-70% less than the US & Europe. www.GlobalTalent.co // Don't Miss: New Podcast Series — How I Hire Senior GTM leaders share the tactical hiring frameworks they use to build winning revenue teams. Hosted by Andy Mowat, who scaled 4 unicorns from $10M to $100M+ ARR and launched Whispered to help executives find their next role. Subscribe here: https://open.spotify.com/show/53yCHlPfLSMFimtv0riPyM

Everyone's talking about AI, but customers aren't convinced it's in their best interest. This episode explores where AI improves the insurance experience, where it raises red flags, and what agency owners need to know before leading with tech. Learn more at IntegraPartnerNetwork.com.

When Swedish homewares giant IKEA opened its doors earlier this month, it also opened up for online orders. But, some online shoppers say they're still waiting for their deliveries nearly two weeks on. Managing director of retail consultancy RX Juanita Neville Te Rito spoke to Corin Dann.

Gas Station Overcharges Customers THOUSANDS of Dollars Each by Lehto's Law

In an era where consumers gather inspiration everywhere else, branded eCommerce sites face an existential crisis: prove your utility or become irrelevant. This episode examines how consumer expectations have shifted toward "get me what I want, when and how I want it," with 58% finding returns the most frustrating aspect of online shopping. We dissect why guest checkout remains a universal pain point and how brands can differentiate through seamless utility rather than flashy features.The Foundational Basis Matters MostKey takeaways:eCommerce sites have evolved from discovery engines to confirmation engines—customers arrive with pre-baked decisions seeking reassurance, not persuasion.Speed, clarity, and consistency are the new table stakes. Flashy features mean nothing if your site is slow, your checkout is clunky, or your shipping policy is unclear.Personalization should be engagement-based, not identity-based. Customers want relevance without creepiness—focus on their behavior in the moment, not invasive tracking.AI is an enabler, not the answer. Use it to understand cross-platform touchpoints and customer frustrations, not as a magic bullet for conversion. [00:04:06] "By the time they land on your site, they have pretty much created an idea of who you are, of what you offer, of what your product is. It's more on the choice confirmation bias...they don't want to be challenged. They just want to be reassured that they made the right decision." – Felipe Pose[00:14:00] "The role of the website has become more about clarity and reassurance, and not about communicating everything that you are, everything that you do, everything that you provide." – Felipe Pose[00:20:33] "I think that is one of the most powerful insights that we have gathered from many reports...they don't want to be really over targeted. They don't want identity based personalization. It's more based on what I want in this moment. What do I need from you? It's personalization based on engagement." – Felipe Pose[00:29:11] "If you are playing like a Jenga game...if you don't have a really strong foundation, if you don't have a site that is working correctly, a site that has some really slow pages, you have an unclear shipping policy...those are the things that will end up moving the needle the more." – Felipe Pose[00:32:46] "It's all about being prepared for the future and really understanding. Do I have everything I need today to be prepared for that? Because if you are on a really slow platform, something that is not scalable, you will not have a good experience today, even more so in 2026." – Felipe PoseAssociated Links:Check out Future Commerce on YouTubeCheck out Future Commerce+ for exclusive content and save on merch and printSubscribe to Insiders and The Senses to read more about what we are witnessing in the commerce worldListen to our other episodes of Future CommerceHave any questions or comments about the show? Let us know on futurecommerce.com, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners! Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Why do some home service owners stay stuck while others build companies that run with predictability? Many think the problem is marketing or labor, but the real issue is a lack of clarity. When the owner is unclear, the team becomes unclear. That creates mixed messages, slow decisions, and systems that break under pressure.  In this episode of The Better Than Rich Show, Mike Abramowitz sits down with Christine Marie, a 4th-Gen trades professional and consultant to leaders in the home service space. Christine explains how Legacy, identity, and apparent self-awareness influence the way an owner leads. She shows how personal clarity impacts the brand message, decision-making, systems, customer experience, and team alignment.   Christine guides business owners through vision work, emotional drivers, customer journey audits, and essential systems to help their businesses grow without personal burden. She shows how emotional intelligence, clear values, and strong relationships create predictable companies that scale confidently.   Timestamps [00:00] Opening and guest introduction [02:48] Legacy and the fourth-generation story [07:26] Why Legacy matters for every owner [11:26] Bringing identity into the business [12:31] Vision, clarity, and the eulogy exercise [18:58] Prompts for self-reflection [22:48] How relationships affect business health [26:39] Systems, audits, and predictable operations [30:42] The customer journey from first search to follow-up [32:33] Why emotions drive buying decisions [36:20] Understanding how customers feel [39:56] A simple testimonial framework [42:41] Emotional transformation for the customer [45:53] The complete client journey and referral loop [49:50] Bottom of funnel strategies [50:50] The Knowing Framework [52:15] How to connect with Christine [53:30] What it means to be better than rich  Key Quotes   “Every owner has a personal brand, even if they ignore it.”  “Your decisions today create the legacy your kids live with.”  “Predictability comes from systems, not talent.”  “Customers buy with emotion before they buy with logic.”  “Relationships shape the future of your business.” Key Takeaways    Get clear on who you want to be and what you want your business to become.  Audit the whole customer journey from search to follow-up.  Track how customers feel at every step.  Use systems to remove friction and free up your time.  Keep nurturing customers long after the job is done.  Links Mentioned https://christenemarie.com/ theknowingagency.com  Connect with The Better Than RichWebsite - https://www.betterthanrich.com/Facebook - https://m.facebook.com/betterthanrich/Instagram - https://www.instagram.com/betterthan_rich/Twitter - https://mobile.twitter.com/betterthan_richTikTok - https://www.tiktok.com/@betterthanrichYouTube - https://www.youtube.com/channel/UC3xXEb7rKBvkCOdtWd4tj2ALinkedin - https://www.linkedin.com/company/betterthanrich

Why? Why? Why? In my 35 years of doing business, whenever there are problems, customers always want to know why. However, so many vendors get a failing grade when it comes to answering this simple question. If you want to make customers really happy, start telling them why there are issues with their orders…don't just tell them there are issues. The main question on their mind is why. When will you start providing answers to the most prevalent question in business?Support the show

In this episode, Jane is joined by Daniel Hakim, founder and CEO of the Club of United Business (CUB). Daniel has built a thriving community for business owners who want to grow, connect, and enjoy networking. They’re focusing on Little Locker, an ethically made kids’ clothing brand founded by Emily. Jane and Daniel break down Little Locker’s product range, website, and positioning in the kids’ clothing market, highlighting what really matters in brand messaging and how to connect with customers in a crowded space. By the end of the episode, you’ll learn: How to pinpoint the key messaging your customers actually care about. Why ethics alone aren’t enough and how to combine them with design, style, and premium positioning. How to diversify your product range while maintaining a strong brand identity. Practical strategies to test, refine, and market products effectively. If you’re building a brand, trying to stand out in a niche market, or want actionable tips for creating messaging that resonates and drives results, this episode is packed with insights. Connect with us:Follow The Lazy CEO podcast: @thelazyceo_podcast @thelazyceopodStay updated with Jane Lu: @thelazyceoConnect with Daniel Hakim: @the.danielhakimSee omnystudio.com/listener for privacy information.

Host: Tony JohnsonGuest: Geoffrey Reid Author: The Revenue Catalyst: Mastering the Art of Sales In this episode, I sit down with Geoffrey Reid, a globally recognized sales leader with a rare blend of academic depth and real-world execution. Geoffrey's journey from public policy and mediation to sales leadership gives him a unique lens on how selling really works and why so many organizations struggle to teach it well. We dig into why customers want to buy but hate being sold, how sales has become a full business discipline rather than a single function, and what leaders must do to build sales teams that last. Key Takeaways Customers want to buy, but they do not want to be sold Sales today requires an all-fronts, fifth-dimension approach across the business Intentional hiring matters if you want teams that stay through tough cycles Training, coaching, and development are not optional for sales excellence KPIs should be embedded across the entire sales journey, not just at the close This conversation is practical, grounded, and especially relevant for leaders who want sales to feel less transactional and more connected and intentional.   Book time with me to learn about our speaking, training, and consulting services: https://calendly.com/thetonyjohnson/strategy  Links & Resources:

In this episode, we break down the most valuable lessons drawn from working with more than 250 salespeople and sales leaders over the past 12 months across trade, construction, industrial, and commercial settings.From electricians and plumbers through to equipment suppliers, renewables businesses, finance providers, and commercial specialists, the same challenges—and the same solutions—have surfaced time and time again.Today, we unpack the five most consistent sales patterns we've observed, why they matter, and how you can apply them straight away to drive stronger results and sustained Sales Growth as you head into 2026.This episode serves as both a reality check and a roadmap—helping you cut through the noise and focus on what genuinely moves the needle in modern sales.Key Takeaways:Sales success requires intention and consistencyPlaying to strengths beats spreading effort too thinClarity on your ideal customer increases close rates Value is created by understanding, not talkingMeaningful change can happen faster than you think1% improvement, stacked daily, creates long-term Sales GrowthTime Stamps:00:00 Intro00:45 Working With Over 250 Sales People1:35 Key Lessons From Working with Sales People3:26 Sales Just Don't Happen4:50 Leveraging Strength5:59 Getting Clear On Who You Serve7:18 Creating Value9:28 Recap10:18 Wrap-Up10:57 OutroTo learn more about our Coaching Program that is seriously growing our Customers sales: https://strongersalesteams.com/program/To book a time to Meet with Ben directly: https://strongersalesteams.com/strategy/This podcast helps the entrepreneur, founder, CEO, and business owner in the trade, construction and industry segments, regain focus, build confidence, and achieve measurable results through powerful sales training, effective sales strategy, and expert sales coaching—guiding every sales leader, sales manager, and sales team in mastering the sales process, optimizing the sales pipeline, and driving business growth while fostering leadership, balance, and freedom amidst overwhelm, stress, and potential burnout, creating lasting peace of mind and smarter decision making for every California business and Australia business ready to scale up with excellence in sales management.

Evil Hat Productions has opened submissions for new role-playing games, with a primary focus on titles that utilize the Powered by the Apocalypse, Forged in the Dark, or Powered by Fate systems. They are specifically not publishing 5E material. The company is looking for complete or near-complete game manuscripts between 40,000 and 100,000 words that align with the Evil Hat product lines. They offer full publisher services, including editing, art direction, and public playtesting, and are seeking partners in marketing. Pitches should include a short game description, target audience, setting/tone details, mechanics, and development progress, and should be emailed to submissions@evilhat.com. Paizo has unveiled *Starfinder Galactic Ancestries*, an upcoming 224-page rulebook for *Starfinder Second Edition*, scheduled for release in April 2026 at an MSRP of $69.95. This expansion will introduce 21 brand new playable alien ancestries, such as the worlanisi, bantrid, and novian, alongside expanded options for existing Starfinder species like Vesk and Shirren. The book also provides Starfinder updates for classic fantasy ancestries including elves, gnomes, and goblins. Additionally, it features the Gap-touched versatile heritage and the xenometric android, allowing players to create robotic versions of any Starfinder alien or human. A new official Cyberpunk 2077 trading card game, titled *Cyberpunk TCG*, has been announced by CD Projekt Red and Weird Co. A hype trailer was released on December 9th, coinciding with the fifth anniversary of *Cyberpunk 2077*. The game will draw heavily on the aesthetics and characters of both *Cyberpunk 2077* and the *Cyberpunk: Edgerunners* anime, featuring Legends like Jackie Welles and Judy Alvarez, as well as V and Johnny Silverhand. Developed by a team with experience on games like *Marvel Snap* and *Universus*, the TCG is designed to be accessible to new players while offering depth for enthusiasts, with a crowdfunding campaign slated for 2026. A massive month-long sale is currently running on DriveThruRPG for the *Fallout RPG* line from Modiphius. Customers can save 33% on nearly every title, including the 438-page Core Rulebook, which uses the 2d20 cinematic roleplaying system and draws lore primarily from the Bethesda video games, particularly *Fallout 4*. The sale is an opportunity to acquire core books and expansions, such as the *Gamemaster's Toolkit*, the *Winter of Atom* campaign, or the *Wanderer's Guide Book*. Free Quickstart rules are also available for newcomers. #evilhat #starfinder #cyberpunkTCG #falloutrpg Evil Hat Game Submissions: https://evilhat.com/game-submissions/ Fallout RPG Sale: https://www.drivethrurpg.com/ja/product/366742/fallout-the-roleplaying-game-core-rulebook-pdf?affiliate_id=2081746 Free Guild Ball Starter Set: https://steamforged.com/products/guild-ball-starter-kit Warmachine on MyMiniFactory: https://mmf.io/upturned Mantic Companion App: https://companion.manticgames.com/ Use our Referral code: MCTXEE Support us by Shopping at Miniature Market (afilliate link): https://miniature-market.sjv.io/K0yj7n Support Us by Shopping on DTRPG (afilliate link): https://www.drivethrurpg.com?affiliate_id=2081746 Matt’s DriveThruRPG Publications: https://www.drivethrurpg.com/browse.php?author=Matthew%20Robinson https://substack.com/@matthewrobinson3 Chris on social media: https://hyvemynd.itch.io/​​ Abusecartoons Weekly Cartoons: http://www.abusecartoons.com/​​ https://www.twitch.tv/abusecartoons ​​Support Us on Patreon: https://www.patreon.com/upturnedtable Give us a tip on our livestream: https://streamlabs.com/upturnedtabletop/tip​ Donate or give us a tip on Paypal: https://www.paypal.com/ncp/payment/2754JZFW2QZU4 Intro song is “Chips” by KokoroNoMe https://kokoronome.bandcamp.com/

Welcome to MrMaple Podcasts, your go-to destination for all things horticulture. Our playlist is a collection of podcasts that showcase various plants and interview renowned horticulturists. We aim to educate and inspire our listeners about the beauty of plants and the knowledge needed to cultivate them. Our podcasts cover a wide range of topics, from Japanese Maples, Conifers, Ginkgos, and Azaleas to interviews with experts in the field. Tune in every Sunday at 8PM eastern for a new episode and join us on this journey to discover the wonders of horticulture.

AI was supposed to fix customer service.Instead, many companies are rehiring humans.In this episode of CX Riot Radio, we break down why customers are still skeptical of AI, why contact center leaders are more optimistic, and where the disconnect is costing companies trust and loyalty.We unpack new research on AI in customer service, the growing backlash against chatbot-first CX, and why 2025 is shaping up to be the year businesses realize empathy, judgment, and real human connection still matter.Article Cited: https://www.techfinitive.com/2025-the-year-of-rehiring-humans-after-ai-fails/#:~:text=exceptional%20customer%20experiences.%E2%80%9D-,Hiring%20back%20humans,the%20same%20speed%20as%20before%E2%80%9D.Here's the LinkTree: https://linktr.ee/caffcx

On today's episode, Andy & DJ break down Erika Kirk's sharp response to the wild conspiracy theories circulating online about her jewelry coming just as the alleged killer in Charlie Kirk's case prepares for his first in-person court appearance, the controversial ruling from a federal judge ordering Kilmar Abrego Garcia to be released from ICE custody, and the growing outrage from Cracker Barrel diners who say a new company move has them furious.

Is retail dying or are we just doing sales completely wrong? Everyone keeps yelling about online shopping, the economy, and why “nobody wants to buy anything,” but what if the real problem is the way we're showing up in front of customers? What if the biggest leak in your business isn't traffic, but the human connection you never built? This conversation flips the usual retail pity party on its head and asks the uncomfortable question: Are we the ones pushing customers out the door? Studio Sponsor: ⁠Cardio Miracle⁠ - "Unlock the secret to a healthier heart, increased energy levels, and transform your cardiovascular fitness like never before.": ⁠CardioMiracle.com/TBNS⁠ Today I'm joined by sales legend Bob Phibbs - the Retail Doc - and we dig into why small and mid sized businesses keep losing sales they should be winning, how mindset is quietly destroying your revenue, and what every entrepreneur needs to fix before blaming the market. If you've ever wondered why your KPIs are sliding, why your team feels stuck, or why retail still matters in a digital world, this might be the episode that changes everything. Order ⁠Cardio Miracle⁠ (⁠CardioMiracle.com/TBNS⁠) for 15% off and take a step towards better heart health and overall well-being! WATCH The Brian Nichols Show on ⁠YouTube⁠ & ⁠Rumble⁠. Follow Brian on social media: X.com/Twitter ⁠(https://www.briannicholsshow.com/twitter⁠) & Facebook (⁠https://www.briannicholsshow.com/facebook⁠) LIKE, SHARE, and SUBSCRIBE to ⁠The Brian Nichols Show ⁠for 3 new episodes per week! Email Listener Questions to ⁠brian@briannicholsshow.com⁠! Learn more about your ad choices. Visit megaphone.fm/adchoices

Learn how to close more high-ticket sales without the endless follow-ups and objections The gateway strategy is the secret weapon that's allowing businesses across every industry to turn cold leads into $50K+ buyers – and if you're still trying to sell high-ticket offers on the first call, you're leaving serious money on the table. In this episode, I break down exactly why 90% of high-ticket sales fail and reveal the proven gateway method that's generated over $100 million in revenue for our clients. Think of it like the Panda Express sample strategy – give people a taste of what you can do with a smaller, low-risk engagement, and they'll naturally want the full meal. I'm joined by my co-founder and head of coaching, Stephanie Vaughan, who brings over $100 million in organizational impact through her coaching expertise. As the former president of coaching for Tony Robbins' Business Breakthroughs International and developer of 150 coaches worldwide, Stephanie knows exactly what it takes to scale high-ticket sales systems that actually work. KEY TAKEAWAYS: High-ticket sales fail because most entrepreneurs try to make the sale too fast without building sufficient trust and relationship first. The gateway strategy uses smaller, paid low-risk engagements that lead prospects naturally toward your premium offers. Gateway offers work like food court samples – they give prospects an initial win and taste of your results before asking for bigger commitments. High-ticket sales cycles require multiple calls, meetings, and touchpoints with a team of people to build confidence in the decision. Your super consumer is based on real data from your best clients, not theoretical ideal client profiles you created when starting out. Know your super consumer by identifying clients who pay the most, get the best results, send referrals, and are easiest to work with. Gateway strategies work across any industry – from custom coding to consulting to physical products. The key is creating an irresistible gateway offer that provides immediate value while demonstrating your capability to deliver on larger promises. Growing your business is hard, but it doesn't have to be. In this podcast, we will be discussing top level strategies for both growing and expanding your business beyond seven figures. The show will feature a mix of pure content and expert interviews to present key concepts and fundamental topics in a variety of different formats. We believe that this format will enable our listeners to learn the most from the show, implement more in their businesses, and get real value out of the podcast. Enjoy the show. Please remember to rate, review and subscribe to the podcast so you don't miss any future episodes. Your support and reviews are important and help us to grow and improve the show. Follow Charles Gaudet and Predictable Profits on Social Media: Facebook: facebook.com/PredictableProfits Instagram: instagram.com/predictableprofits Twitter: twitter.com/charlesgaudet LinkedIn: linkedin.com/in/charlesgaudet Visit Charles Gaudet's Wesbites:  www.PredictableProfits.com www.predictableprofits.com/community https://start.predictableprofits.com/community  

Is retail dying or are we just doing sales completely wrong? Everyone keeps yelling about online shopping, the economy, and why “nobody wants to buy anything,” but what if the real problem is the way we're showing up in front of customers? What if the biggest leak in your business isn't traffic, but the human connection you never built? This conversation flips the usual retail pity party on its head and asks the uncomfortable question: Are we the ones pushing customers out the door? Studio Sponsor: ⁠Cardio Miracle⁠ - "Unlock the secret to a healthier heart, increased energy levels, and transform your cardiovascular fitness like never before.": ⁠CardioMiracle.com/TBNS⁠ Today I'm joined by sales legend Bob Phibbs - the Retail Doc - and we dig into why small and mid sized businesses keep losing sales they should be winning, how mindset is quietly destroying your revenue, and what every entrepreneur needs to fix before blaming the market. If you've ever wondered why your KPIs are sliding, why your team feels stuck, or why retail still matters in a digital world, this might be the episode that changes everything. ❤️ Order ⁠Cardio Miracle⁠ (⁠CardioMiracle.com/TBNS⁠) for 15% off and take a step towards better heart health and overall well-being!

The Seagull Painting Episode: A Very Large Painting, a Suburban Life, a Gargantuan Campus, Divorce and Time, Aunts and Couches, Smaller Than I Remember, The Painting for Money, Customers, An Office Wall, a Regret of No Better Memory.An episode about a very large painting that lives in my office, and the story (and life) behind it.

Jen Tejada is CEO of PagerDuty, a public company serving 30,000+ customers worldwide. She joined Village Global GP Ben Casnocha for a masterclass on scaling in the AI era, followed by live feedback sessions with four founders building AI-native companies.Takeaways:Enterprise sentiment has shifted from “fear of missing out” to “fear of getting in.” Customers are anxious about security, resilience, and managing the people transition.Know what gets your customer promoted and what gets them fired. Different personas care about different things. A CIO has different anxieties than a developer or CMO.Pricing is a strategic foundation, not a tactical enabler. Start with value realization for the customer, then build pricing metrics that tie back to that value. Consumption-based models are popular, but predictability matters more than novelty.Transparency is becoming an expectation. Customers want instrumentation in your product that makes their consumption and costs visible. Nobody likes surprises when managing margins.The AI transformation is moving faster than any previous shift. Old playbooks don't always apply. The people willing to embrace change and experiment with new ways of operating will win faster.Build your CEO village. Having a trusted network of other CEOs who understand the unique pressures of the role makes all the difference. Invest in that community on a daily basis.Psychology matters in people transitions. Asking employees to use AI to replace themselves won't work. Think differently about how you organize to get work done while helping people transition to where they can add value.Thanks for listening — if you like what you hear, please review us on your favorite podcast platform. Check us out on the web at www.villageglobal.com or get in touch with us on X @villageglobal.Want to get updates from us? Subscribe to get a peek inside the Village. We'll send you reading recommendations, exclusive event invites, and commentary on the latest happenings in Silicon Valley. www.villageglobal.com/signup

Video of a plane landing right on top of a car is making jaws drop across the country. Amazingly the 57-year-old woman inside the Toyota Camry was not seriously injured. Her biggest concern? That her car is totaled. And it's being called a real-life Stranger Things. Customers inside a Hardees restaurant were eating their meals when they looked up and discovered all the employees had vanished. They even called 911. So, what was going on? Plus, a Door Dash driver delivers a food order. After putting the order down, she sprays the bag?! Was it pepper spray. The woman who ate it...started feeling sick. When she and her husband checked their doorbell camera video...they saw the shocking moment. And big changes on morning TV! It was just announced CBS Mornings co-host Tony Dokoupil is now going to be anchoring the evening news for the network. To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy Learn more about your ad choices. Visit https://podcastchoices.com/adchoices

 Wanting to grow your laundry service business? This episode is packed full of golden nuggets to help you reach more customers and elevate your revenue! In this episode of The Laundromat Millionaire Show, Dave & Carla interview Pete Valconesi, founder of High Mark Manufacturing, Laundry Lockers and a former laundromat owner. Learn about his journey, his products, and how and where we see a future for his high tech smart laundry lockers to accelerate growth in your business.Referenced Links: Our Guest's Links: https://www.highmarkmanufacturing.com/ and https://laundry-lockers.com/https://www.instagram.com/laundry_lockers/https://www.facebook.com/profile.php?id=61562036923248https://www.facebook.com/profile.php?id=100032295776673https://www.linkedin.com/in/pete-valconesi-2b862823/Our Sponsors: H-M Company Drain Troughs: https://www.draintroughs.com & LaundroBoost: https://laundroboostmarketing.comOur Website: https://www.laundromatmillionaire.comOur Online Course: https://dave-menz.mykajabi.com/sales-pageOur Youtube channel: https://youtube.com/c/LaundromatMillionaireOur Podcast: https://laundromatmillionaire.com/podcast/Our Facebook: https://www.facebook.com/laundromatmillionaire/Our Facebook Group: https://www.facebook.com/groups/laundromatmillionaireOur LinkedIn: https://www.linkedin.com/in/dave-laundromat-millionaire-menz/Our Instagram: https://www.instagram.com/laundromatmillionaire/Our laundromats: https://www.queencitylaundry.comOur pick-up and delivery laundry services: https://www.queencitylaundry.com/deliveryOur WDF & Delivery Workshop: https://laundromatmillionaire.com/pick-up-delivery-workshop/Suggested Services Page: https://www.laundromatmillionaire.com/servicesWDF & Delivery Dynamics: A Complete Business Blueprint: https://laundromatmillionaire.com/wdf-delivery-dynamics-a-business-blueprint/The Laundromat Millionaire Insurance Program: https://laundromatmillionaire.com/insurance/Timestamps 00:00 Episode 111 Intro – Pete Valconesi02:19 Spotlight: The Laundromat Millionaire Insurance Program03:20 Pete's Backstory07:10 Starting High Mark Manufacturing – Solving a Problem12:35 The Evolution of Bulkheads20:40 Adding Furniture & Folding Tables22:37 Durability & 10 Year Warranty26:45 Company Growth28:17 Pete's Laundromat Journey32:42 The Idea for Laundry Lockers39:04 How Laundry Lockers Work with the App42:56 Possible Uses for Laundry Lockers50:44 Technology & Integrations with Other Systems55:03 Final Thoughts & Contact Information 

Customers defect after they have endured enough doses of la-di-da service. Time is the currency of the Experience Economy. When customers sense the violation of their time, they usually say goodbye to that vendor. It is simply their way to punish bad service. Where is your company in this cause and effect equation? Is it time to revise your service mindset?Support the show

In today's episode, we unpack one of the most powerful—yet often underdeveloped—performance drivers in Sales Leadership: effective time management for sales teams.Even though it's one of the most talked-about skills in the professional world, time management remains a major challenge for both salespeople and sales leaders alike. Drawing on principles from Atomic Habits and the Ford Motor Company's process-efficiency revolution, this episode equips Sales Leaders with practical, actionable steps to sharpen their team's focus and eliminate the day-to-day chaos that drags down performance.Key Takeaways:Time management fuels Sales Growth, consistency, and customer experience.Sales teams MUST use their calendars as non-negotiable planning tools.Power Hours create deep work blocks that move deals forward faster.A CRM should guide workflow—not just store information.Every active deal needs a scheduled next step.These habits create clarity, structure, and 1% daily improvement.Time Stamps:0:00 Intro0:57 Time Management2:33 Calendars3:56 Setting Up Power Hours4:40 Making the CRM Non-Negotiable6:35 Action Items7:33 OutroTo learn more about our Coaching Program that is seriously growing our Customers sales: https://strongersalesteams.com/program/To book a time to Meet with Ben directly: https://strongersalesteams.com/strategy/This podcast helps the entrepreneur, founder, CEO, and business owner in the trade, construction and industry segments, regain focus, build confidence, and achieve measurable results through powerful sales training, effective sales strategy, and expert sales coaching—guiding every sales leader, sales manager, and sales team in mastering the sales process, optimizing the sales pipeline, and driving business growth while fostering leadership, balance, and freedom amidst overwhelm, stress, and potential burnout, creating lasting peace of mind and smarter decision making for every California business and Australia business ready to scale up with excellence in sales management.

In this episode, Paul discusses the importance of building a strong relationship with your customer from the outset, enabling the cash cow to flourish and ultimately drive growth. Learn the touchpoints to building a relationship with your customer and now to retain their business in the future. This is not rocket science, but there is a proven method for building success with repeat business rather than trying to fight the lead magnet mentality to always gain new customers. You already have a goldmine with your existing clients if you know how to market to them. Listen as Paul Abernathy, CEO and Founder of Electrical Code Academy, Inc., the leading electrical educator in the country, discusses electrical code, electrical trade, and electrical business-related topics to help electricians maximize their knowledge and industry investment.If you are looking to learn more about the National Electrical Code, for electrical exam preparation, or to better your knowledge of the NEC, then visit https://fasttraxsystem.com for all the electrical code training you will ever need by the leading electrical educator in the country with the best NEC learning program on the planet.Become a supporter of this podcast: https://www.spreaker.com/podcast/master-the-nec-podcast--1083733/support.Struggling with the National Electrical Code? Discover the real difference at Electrical Code Academy, Inc.—where you'll learn from the nation's most down-to-earth NEC expert who genuinely cares about your success. No fluff. No gimmicks. Just the best NEC training you'll actually remember.Visit https://FastTraxSystem.com to learn more.

Melanie Paddock is Sr. Manager, Customer Marketing & Advocacy at Gainsight. Gainsight is the world's leading Customer Success platform. 1,100 ppl, $156M+ total funding, Series E.Here's what we cover:02:48 The Importance of Customer Love05:34 Building an Advocacy Program from Scratch08:24 Gamification and Customer Engagement11:16 Creating a Community for your Advocates14:20 Leveraging Customer Proof for Sales17:08 Top Challenges in Customer Marketing19:57 Building deep Relationships with Customers is such an opportunity22:41 Avoiding Transactional Relationships in Customer Marketing23:31 How to build trust29:08 Transforming Customer Marketing into your Strategic Advantage, not a "nice to have"29:24 The Role of Customer Research in Marketing34:30 Leveraging AI in Customer Marketing43:59 Melanie asks me her burning question (HINT: the future of customer marketing + the impact of AI)Melanie on LinkedIn: www.linkedin.com/in/melaniepaddockGainsight: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.gainsight.comSubscribe to Building With Buyers on Apple or Spotify or wherever you like to listen, let me know what episodes you're into, and don't forget to leave a review if you're lovin' the show.Music by my talented daughter.Anna on LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠linkedin.com/in/annafurmanov⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Website: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠furmanovmarketing.com⁠⁠⁠⁠⁠⁠Newsletter: ⁠⁠⁠⁠⁠One Insight

Today, we sit down with Steve Waddell, award-winning author of Valuepreneurs and the inventor behind the innovative Nasoni fountain faucet. Steve shares a complete roadmap for transforming an idea into a viable, profitable product, while avoiding the common pitfalls that cause 90% of startups and 95% of new products to fail.In this episode, Steve breaks down his Value Driven Product Development (VDPD) system, a proven 5-stage, 15-step framework designed to reduce risk, validate your customer, and ensure your product is truly ready for launch. From early concept development to funding strategies, including how Steve personally secured over $5 million in grants. This conversation is a masterclass for inventors, founders, and product creators at any stage.You'll also hear the story behind Nasoni's creation, how Steve handled three major “black swan events,” and why starting with your customer is far more important than starting with why.Whether you're developing your first prototype, considering licensing, or preparing for a full launch, this episode offers the insights you need to move forward with confidence.In today's episode of the Harvest Growth Podcast, you'll learn:A killer strategy that helps you create products with immediate demand.When to file a provisional patent to protect your idea without wasting money.How to determine whether licensing or launching is the best path for your product.Why adaptability and creativity are just as critical as capital in early-stage entrepreneurship.How shifting your target customer can unlock entirely new funding and market opportunities.And so much more!Want to learn more? Explore Steve's book, resources, and frameworks at www.valuepreneurs.com. You can also find Valuepreneurs on Amazon in four formats: audiobook, Kindle, paperback, and hardcover here.To be a guest on our next podcast, contact us today!Do you have a brand that you'd like to launch or grow? Do you want help from a partner that has successfully launched hundreds of brands totaling over $2 billion in revenues? Visit HarvestGrowth.com and set up a free consultation with us today! 

Watch The X22 Report On Video No videos found (function(w,d,s,i){w.ldAdInit=w.ldAdInit||[];w.ldAdInit.push({slot:17532056201798502,size:[0, 0],id:"ld-9437-3289"});if(!d.getElementById(i)){var j=d.createElement(s),p=d.getElementsByTagName(s)[0];j.async=true;j.src="https://cdn2.decide.dev/_js/ajs.js";j.id=i;p.parentNode.insertBefore(j,p);}})(window,document,"script","ld-ajs");pt> Click On Picture To See Larger PictureThe [CB][DS] are trying to convince the world high electricity costs are coming from AI and Crypto mining, it is not, its coming from the green new scam. Gas prices are coming way down. The new system Trump is building is getting stronger and stronger. The [CB] will fight back against Trump’s tariff system. The [DS] is pushing back, they want war and they do not want the peace deal. Corruption is being exposed in Ukraine which is putting a lot of pressure on Zelensky, the EU is now funding Ukraine. Soon he will be pushed out or he will sign the peace deal. Trump says its time for election in Ukraine. The [DS] criminal syndicate that they setup in DC under threat by the SC. They will rule that Trump as the right to remove the agencies and people, they are not independent of the Executive Branch, game over. Economy https://twitter.com/MarioNawfal/status/1997946755116359938?s=20 thanks to bad energy policy, not data centers. He slammed subsidies for unreliable sources like offshore wind, saying some projects cost $11B for 1GW of intermittent power, versus $1–2B for 24/7 reliable supply. Burgum laid into what he called “climate extremists,” accusing them of prioritizing flashy green experiments over building energy systems that actually work. The result is sky-high bills for electricity that cuts out when the weather does, while lawmakers pat themselves on the back for feel-good “net zero” policies that don't add up. Burgum: “A lot of the higher prices that you’re seeing are not related to the AI data centers. The policy choices of the last 5 years, driven by sometimes climate extremists, were the ones that are driving up the prices you’re seeing.” (function(w,d,s,i){w.ldAdInit=w.ldAdInit||[];w.ldAdInit.push({slot:18510697282300316,size:[0, 0],id:"ld-8599-9832"});if(!d.getElementById(i)){var j=d.createElement(s),p=d.getElementsByTagName(s)[0];j.async=true;j.src="https://cdn2.decide.dev/_js/ajs.js";j.id=i;p.parentNode.insertBefore(j,p);}})(window,document,"script","ld-ajs");   That is why I have authorized documentation to impose a 5% Tariff on Mexico if this water isn't released, IMMEDIATELY. The longer Mexico takes to release the water, the more our Farmers are hurt. Mexico has an obligation to FIX THIS NOW. Thank you for your attention to this matter! Gas Prices Drop To Lowest Level In Nearly 5 Years Across US Gasoline prices have dropped to their lowest levels in nearly five years and stand at around $2.90 per gallon on average as of Monday, according to data from GasBuddy, a company that tracks gas prices. “The national average has just slipped below $2.90 per gallon for the first time since May 2, 2021,” GasBuddy analyst Patrick De Haan wrote in a Sunday post on X.   Source: zerohedge.com https://twitter.com/RapidResponse47/status/1998037849539846303?s=20 ADP Weekly Employment Report Signals Rebound In Labor Market  the US labor market turned up for the four weeks ending Nov. 22, 2025, private employers added an average of 4,750 jobs a week., according to ADP’s new weekly employment data This week's positive number hints at an upswing in the labor market after four straight weeks of negative pulse estimates, after four straight weeks of losing jobs. This follows the almost unprecedented decline in initial jobless claims last week (which some have argued was impacted by Thanksgiving Week irregularities). Source: zerohedge.com https://twitter.com/profstonge/status/1998369537851346975?s=20   “degraded” products that nobody wanted, a terrible idea that slowed Innovation, and hurt the American Worker. That Era is OVER! We will protect National Security, create American Jobs, and keep America's lead in AI. NVIDIA's U.S. Customers are already moving forward with their incredible, highly advanced Blackwell chips, and soon, Rubin, neither of which are part of this deal. My Administration will always put America FIRST. The Department of Commerce is finalizing the details, and the same approach will apply to AMD, Intel, and other GREAT American Companies. MAKE AMERICA GREAT AGAIN!  Political/Rights https://twitter.com/DHSgov/status/1998069235734520159?s=20  putting American lives at risk. There are another 4,015 aliens in the custody of an Illinois jurisdiction that ICE is seeking to arrest. Criminal illegal aliens should not be released back onto our streets to terrorize more innocent Americans. https://twitter.com/EricLDaugh/status/1998407499884511706?s=20 https://twitter.com/FBIDirectorKash/status/1998416601050161442?s=20 https://twitter.com/FBIDDBongino/status/1998135848546746381?s=20  daily to dismantle the network and all those criminal actors associated with it. https://twitter.com/EricLDaugh/status/1998400657217257829?s=20 DOGE https://twitter.com/EricLDaugh/status/1998127452195852468?s=20   don’t see how they can do that!” “I’ll speak about it later. I’ll get a FULL report on it.” “Europe has to be VERY careful…Europe is going in some BAD directions.” @ElonMusk will win this! Geopolitical https://twitter.com/PM_ViktorOrban/status/1998044051203928212?s=20  Hungary will not implement the measures of the Migration Pact. The rebellion begins! War/Peace https://twitter.com/Rasmussen_Poll/status/1998163342465306883?s=20 https://twitter.com/MarioNawfal/status/1998082649425125715?s=20  amid uncertainty about future U.S. involvement. Zelensky met with Macron, Merz, and Starmer to align Europe's position on Ukraine peace talks. The message? If the U.S. steps back, Europe is ready to step up. Macron spoke of “convergence” between Europe, Ukraine, and the U.S., code for: we're not waiting for Trump. Starmer promised “a just and lasting settlement.” Merz framed Ukraine's future as “the destiny of Europe.” This isn't just about Ukraine anymore, it's about Europe's ability to act without Washington.aa the subtext is clear: Europe knows Trump may walk away, and they're preparing for it. Ukraine is only part of the equation, the real test is whether Europe can act without Washington. For the first time since 2022, the center of gravity on Ukraine is shifting eastward, to Paris, Berlin, and London. If Trump wins, the burden of leadership falls on Europe. Today may have been the first test of whether it’s ready https://twitter.com/BRICSinfo/status/1998299398456131611?s=20 What’s The Likelihood Of A NATO-Russian Non-Aggression Pact? Putin recently proposed providing Europe, the majority of whose countries are part of NATO, with formal guarantees that it won't attack. In connection with this, he also assessed that those who fearmonger about Russia are serving the interests of the military-industrial complex and/or trying to bolster their domestic image, which exposed their ulterior motives. In any case, his proposal could hypothetically lead to a NATO-Russian Non-Aggression Pact (NRNAP), but only if the political will exists on both sides Source: zerohedge.com  https://twitter.com/TheOtherSideRu/status/1998356606119981155?s=20   it's not a democracy anymore” https://twitter.com/visegrad24/status/1998356214384611652?s=20   hold an election, but I would think the Ukrainian people should have that choice. And maybe Zelensky would win. But they haven't had an election in a long time. They talk about a democracy, but it gets to a point where it's not a democracy anymore,” Donald Trump said. As of December 2025, Ukrainian President Volodymyr Zelenskyy’s approval (or trust) rating in Ukraine has reportedly plummeted due to a major corruption scandal involving leaked “Mindich tapes” tied to his inner circle and energy sector graft. Multiple sources, including Ukrainian media and lawmakers, indicate the rating has dropped by about 40 percentage points in a single week, now sitting at or below 20-25%. Medical/False Flags [DS] Agenda https://twitter.com/libsoftiktok/status/1998187351026348280?s=20 WATCH: Crockett Launches Senate Campaign By Posting Bizarre Compilation of Trump Repeatedly Calling Her ‘Low IQ' FBI Agents Sue Kash Patel After Being Fired Over BLM Support — Claim Kneeling ‘Saved American Lives'   The FBI agents who kneeled during the George Floyd BLM riots were fired on Friday by the FBI. A group of former FBI agents has filed a lawsuit against Director Kash Patel and the federal government after being fired for supporting the Black Lives Matter movement. The dozen agents complained that almost immediately upon becoming director of the bureau, Patel began working to terminate all agents who had kneeled in support of the movement. The lawsuit also claims the agents would not have been fired had they had the same perceived political affiliations as those involved in the January 6th protests. Source: thegatewaypundit.com The FBI, as a U.S. federal law enforcement agency under the Department of Justice (DOJ), is required to maintain political neutrality and impartiality in its operations and public actions. It does not take official political stands or engage in activism, as its mission focuses on enforcing federal laws without partisan bias. Individual FBI employees (including agents) are subject to strict restrictions under the Hatch Act, which prohibits most forms of partisan political activity to ensure a neutral federal workforce. FBI personnel are classified as “further restricted” employees, meaning they face additional limitations compared to most other federal workers. Key Prohibitions for FBI EmployeesThese apply at all times (on or off duty) unless otherwise noted, with the goal of preventing any appearance of political influence or coercion: Taking a partisan political stand: They may not endorse or oppose candidates for partisan office or political parties in advertisements, broadcasts, campaign literature, speeches at partisan events, or similar materials if done in coordination with a candidate, party, or partisan group.     Pushing partisan activism: Active participation in partisan political management or campaigns is banned, including organizing rallies/caucuses, promoting/selling tickets to fundraising events, addressing partisan gatherings in support of/opposition to candidates, or driving voters to polls in coordination with partisan entities. They cannot use their official authority to interfere with elections or solicit/discourage political activity from individuals with business before the DOJ/FBI. Permitted Activities for FBI EmployeesWhile heavily restricted, some non-active or non-partisan actions are allowed, primarily off-duty: . https://twitter.com/amuse/status/1998131089542713808?s=20   million in fees from Fani Willis's office after she was disqualified for an improper relationship with a special prosecutor. The Georgia Supreme Court removed her permanently in September, opening the door for all 19 defendants to file similar reimbursement claims. The total cost could dwarf Trump's alone and stands as a humiliating rebuke of Willis's partisan prosecution. The blowback is now financial as well as legal. https://twitter.com/MarioNawfal/status/1998354564790284308?s=20 notice. 18 of them are still actively covered. September 2025. Monthly payout: over $10,000. GAO’s just…monitoring them. Because apparently nobody at HHS has. No SSN? Fine. No proof of citizenship? Whatever. No income documentation? Come on in. GAO literally wrote in their report: “[We] did not provide documentation yet received coverage.” They’re not even hiding it – they got benefits with nothing. The system just said yes. Now check the real-world damage. In 2023, 29,000 Social Security numbers somehow got used for multiple full-year coverage plans. By 2024? That jumped to 68,000. Someone’s running the same number through the machine twice, three times, however many times it takes, and the alarms aren’t going off. Then there’s the $94 million that went to dead people in 2023. Not “accounts tied to people who died recently and the paperwork hasn’t caught up” – straight up deceased recipients. Death certificates filed, funerals held, checks still clearing. But here’s the really wild part: GAO tried to track $21 billion in subsidies from 2023 back to actual Social Security numbers. Couldn’t do it. 21 billion dollars just floating out there with no clear connection to who’s supposed to be getting it. The system allows multiple enrollments per SSN “to help ensure actual SSN-holder can enroll in cases of identity theft or data entry errors.” In other words: we built in workarounds so generous that fraud looks identical to legitimate use. Now Congress is fighting over whether to extend these enhanced COVID subsidies past December 31. Cost to keep them? $30 billion annually. 24 million people enrolled, over 90% getting subsidies. Without extension, premiums spike overnight and 22 million people might lose coverage. Republicans looking at GAO’s findings saying: this is exactly why we shouldn’t pour another $30B into a system that can’t tell fake accounts from real ones. Democrats saying: you’re going to kick 22 million people off insurance because less than 1% is fraud? Both sides kinda have a point. Yeah, the fraud’s under 1% of total enrollees. But when you’re burning $30B yearly and literally cannot verify where $21B went, “less than 1%” stops sounding so minor. Senate vote coming this week. Expected to fail. Which means scramble for short-term extension, fight continues into 2026 budget battles, and absolutely nothing changes about fraud controls. Because here’s what nobody wants to say out loud: the system isn’t designed to catch fraud. It’s designed to maximize enrollment. When your mandate is “get people covered,” asking too many questions becomes the enemy. Verification slows things down. Documentation creates barriers. Better to let a few fake accounts slip through than risk denying real people who need coverage. So GAO’s 18 fictional enrollees will keep collecting their $10K monthly until someone at HHS manually shuts them down. Which requires someone at HHS to actually read GAO reports. Which requires someone at HHS to care more about fraud than enrollment numbers. Don’t hold your breath. By next year, GAO will run the same test. Find the same results. Write the same warnings. And Congress will have the same fight about whether feeding money into a system that can’t track where it goes is compassionate policy or expensive theater. Meanwhile, somewhere in America, a completely imaginary person just got their subsidized premium renewed for 2026. https://twitter.com/chad_mizelle/status/1998194850324222006?s=20  clown show. Ignore him. In the meantime, Congress needs to start acting like a co-equal branch and initiate its own inquiry into Boasberg. President Trump's Plan Alina Habba Resigns as U.S. Attorney for New Jersey After Courts Rule Against Her Appointment Alina Habba, President Donald Trump's pick to serve as U.S. attorney for New Jersey, has resigned from her role following a federal court's ruling to uphold a lower court's decision that she was not “lawfully” appointed to the office. The news was announced Monday by U.S. Attorney General Pam Bondi, who said she was “saddened to accept Alina's resignation”: https://twitter.com/AGPamBondi/status/1998102734680318084?ref_src=twsrc%5Etfw%7Ctwcamp%5Etweetembed%7Ctwterm%5E1998102734680318084%7Ctwgr%5E61a3e334e8e6099ea26f7cf5005134be5bf746cd%7Ctwcon%5Es1_c10&ref_url=https%3A%2F%2Fwww.breitbart.com%2Ft%2Fassets%2Fhtml%2Ftweet-5.html1998102734680318084 Habba intends to return to the U.S. attorney's office if that occurs, Bondi added, noting that she will be continuing with the DOJ as a senior advisor. Source: breitbart.com Do Not Mistake Compliance For Surrender” – Alina Habba Steps Down As Acting US Attorney For New Jersey    Habba's statement Monday said “do not mistake compliance for surrender”. https://twitter.com/AlinaHabba/status/1998101999024550125?ref_src=twsrc%5Etfw%7Ctwcamp%5Etweetembed%7Ctwterm%5E1998101999024550125%7Ctwgr%5Ec3b83e0f57525961eabb9975a6e4dab69d0d73c0%7Ctwcon%5Es1_c10&ref_url=https%3A%2F%2Fwww.zerohedge.com%2Fpolitical%2Fdo-not-mistake-compliance-surrender-alina-habba-steps-down-acting-us-attorney-new-jersey Source: zerohedge.com https://twitter.com/JoeLang51440671/status/1998202248636072142?s=20  Ketanji Brown Jackson claimed the president should have no power to fire expert bureaucrats. She said economists, PhDs, scientists, & transportation officials should operate beyond presidential reach. Such a view would carve the heart out of Article II & cement rule by permanent insiders rather than elected leadership. Jackson's theory elevates the deep state over the voters who choose a president. That is a constitutional revolution in plain sight. https://twitter.com/AwakenedOutlaw/status/1998116399190036973?s=20   Furthermore, the same logic would apply to the Federal Reserve, IMO. In fact, that’s almost certainly where this is going. Justice Kavanaugh: “I want to give you a chance to deal with the hard hypothetical. When both Houses of Congress and the President are controlled by the same party, they create a lot of these independent agencies or extend some of the current independent agencies into these kinds of situations so as to thwart future Presidents of the opposite party https://twitter.com/nayibbukele/status/1894547479367938142?s=20 https://twitter.com/Rothbard1776/status/1998162884455522528?s=20 https://twitter.com/MJTruthUltra/status/1998149963835191541?s=20 https://twitter.com/EricLDaugh/status/1998129151857848575?s=20   where you have Dem Senators, they won’t approve him! This gentlemen’s agreement [blue slip] has lasted TOO LONG. It means you can’t appoint a GOP US Attorney!” “In VA, NJ, CA, a US Attorney or judge…the only people you can get by are Democrats because they put a HOLD ON IT!” “It only takes one senator! If they are Democrat, they won’t approve it.” “All because GRASSLEY with his BLUE SLIP stuff won’t let anybody go by! And by the way, Democrats have violated blue slip!” Susie Wiles: Trump Will Campaign for 2026 Midterms ‘Like It's 2024 Again' White House Chief of Staff Susie Wiles revealed that President Donald Trump will get out and “campaign like it's 2024 again” for the 2026 midterm elections. Wiles went on to explain that “in the midterms, it's not about who's sitting at the White House,” but about localizing the election and keeping “the federal officials out of it.” “We're actually going to turn that on its head,” Wiles shared. “And, put him on the ballot because so many of those low propensity voters are Trump voters. And, we saw, a week ago Tuesday, what happens when he's not on the ballot and not active. So, I haven't quite broken it to him yet, but he's going to campaign like it's 2024 again.” Source: breitbart.com (function(w,d,s,i){w.ldAdInit=w.ldAdInit||[];w.ldAdInit.push({slot:13499335648425062,size:[0, 0],id:"ld-7164-1323"});if(!d.getElementById(i)){var j=d.createElement(s),p=d.getElementsByTagName(s)[0];j.async=true;j.src="//cdn2.customads.co/_js/ajs.js";j.id=i;p.parentNode.insertBefore(j,p);}})(window,document,"script","ld-ajs");

Today I'm joined by Mark Altieri, EVP of Business Development at Zonic Design. We break down why fixed ops is still the most under-leveraged profit center in dealerships—and how communication gaps are quietly eroding customer loyalty. Mark explains how AI is reshaping customer engagement, why half of a dealership's DMS often sits untouched, and what operators can do to immediately improve retention. Clear takeaways, practical frameworks, and fast-changing tech insights make this a must-listen for every dealer. Have questions about how Zonic Design can help your service operations, reach out to Mark directly at mark@zonicdesign.com or find him on linkedin at https://www.linkedin.com/in/maltieri/ This episode is brought to you by: 1. Repair360 - If you're in the used car business, you know wasted time is wasted money. Check out Repair360—the first and only reconditioning software that connects every function in the dealership to tighten recon and help you sell more cars — No more hounding vendors. Goodbye endless texts and hallway chases. Repair 360 connects all the dots. See where every car is and what its recon is costing minute-to-minute in real time. Go to www.repair360.com 2. fullthrottle.ai® - fullthrottle.ai® is a next-generation AdTech powerhouse. The Automotive DSP™ is built specifically for the auto industry, combining advanced programmatic targeting, real-time bidding, and analytics tailored to drive dealership and OEM performance. With fullthrottle.ai®, marketers can reach the right car shoppers at the right moment and optimize toward real business outcomes like test drives, leads, or sales. fullthrottle.ai® bridges the gap between auto media buying and results-driven marketing. Check out http://fullthrottle.ai 3. Zonic Design - 28 years providing direct to dealer fixed operations solutions. Data • Print • Digital • Voice • AI, Removing the noise in pursuit of frictionless customer engagement. Learn more about BDC-Angel at https://zonicdesign.com Check out Car Dealership Guy's stuff: For dealers: CDG Circles ➤ ⁠https://cdgcircles.com/⁠ Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Fix your dealership's social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ For industry vendors: Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Topics: 00:06 Why are fixed ops so important? 00:28 What's the first impression in service? 02:38 Biggest challenge and opportunity in fixed ops? 06:10 How to improve dealership communication? 08:24 How can AI help service departments? 21:50 Tailoring communication strategies for different customers? 28:37 Final piece of advice for fixed ops? Car Dealership Guy Socials: X ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠x.com/GuyDealership⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Instagram ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠instagram.com/cardealershipguy/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ TikTok ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠tiktok.com/@guydealership⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ LinkedIn ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠linkedin.com/company/cardealershipguy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Threads ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠threads.net/@cardealershipguy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Facebook ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠facebook.com/profile.php?id=100077402857683⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Everything else ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Closing the Gap Between Customer Expectation and Customer Experience  Shep interviews Peter Cross, customer behavior expert, keynote speaker, and author of  Start with the Customer: How to Deliver World-Class Customer Service. He talks about the importance of company culture in delivering amazing experiences and how to close the gap between customer expectations and their lived experiences.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can brands empower employees to deliver exceptional customer experiences?  What are the most common changes in customer expectations in recent years?  How does technology, such as automation and AI, impact customer service delivery?  How can organizations make customers feel valued, even when their requests can't always be fulfilled?  What role should leadership play in promoting a culture of excellent customer service?  Top Takeaways:    Technology may be advancing quickly, but customer needs have stayed the same. Customers still want trust, transparency, inspiration, expertise, and genuine human connection. While new technology like AI and digital experiences can make customer service easier, it's important not to lose sight of what customers truly expect from you.   Modern customers compare every experience they have to the best companies, not just  direct competitors. Brands need to aim for world-class service, no matter the industry, in order to thrive.  Customers are not always right. They sometimes have unrealistic expectations or behave poorly. Regardless, even though employees shouldn't have to deal with unreasonable requests, they should always make customers feel valued and listened to.  Customers come with expectations, whether they say it or not. When there is a gap between what customers hope for and what actually happens, problems can occur. The goal is to always listen to what the customers need and aim to close the gap with every interaction.   Brands don't need to go over the top to close the expectation gap. All brands need to do is what they promised their customers. When customers say, "they are always friendly, always helpful, always knowledgeable," the word "always" in front of all those expectations describes where amazement happens.  Customer service is cultural. It's a team effort. Every person in the organization, from the leadership to the newly hired employees, is responsible for delivering an amazing customer experience.   Customers are willing to pay more for service that is friendly and, more importantly, convenient. Making it easy and pleasant to do business with you should always be a top priority. Convenience and friendliness are more than just nice. They are what keeps customers coming back.  Plus, Shep and Peter discuss more insights from new research by the Institute of Customer Service (ICS) and Start with the Customer. Tune in!  Quote:   "How meeting customer needs may have changed because of technology, but the needs themselves haven't changed at all. They still want to be inspired. They want trust, transparency, and connection."  About:    Peter Cross is a customer behavior expert, consultant, speaker, and the co-author of Start with the Customer: How to Deliver World-Class Customer Service. He is Vice President at the Institute of Customer Service, an Ambassador for the Retail Trust, and a Leader in Residence at the University of Leeds.   Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Rethink your rush to rebrand! Learn how slowing down reveals customer insights that make messaging stick, aligns teams, and transforms research into results. We share proven frameworks to avoid the speed trap and build lasting brand impact.And don't forget! You can crush your marketing strategy with just a few minutes a week by signing up for the StrategyCast Newsletter. You'll receive weekly bursts of marketing tips, clips, resources, and a whole lot more. Visit https://strategycast.com/ for more details.==Let's Break It Down==05:39 Rebranding vs. Repositioning Insights07:24 Strengthening Position for Market Leadership11:25 Backbase's US Market Struggles12:33 "New Coke Campaign Failure"16:31 Customer Insights Drive Success21:34 Customer Insights Revive Business Relationships24:06 Listening to Customers' Pain Points26:24 "Repositioning Goals and Alignment"29:57 Expanding Tacos Through Testing33:06 Rapid Promotion Rollout Strategy==Where You Can Find Us==Website: https://strategycast.com/Instagram: https://www.instagram.com/strategy_cast/Facebook: https://www.facebook.com/strategycast==Leave a Review==Hey there, StrategyCast fans!If you've found our tips and tricks on marketing strategies helpful in growing your business, we'd be thrilled if you could take a moment to leave us a review on Apple Podcasts. Your feedback not only supports us but also helps others discover how they can elevate their business game!

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