Podcasts about customers

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  • 7,866PODCASTS
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    Best podcasts about customers

    Show all podcasts related to customers

    Latest podcast episodes about customers

    The One Away Show
    Rahaf Harfoush: One Salon Visit Away From Balance

    The One Away Show

    Play Episode Listen Later May 27, 2022 48:04


    Rahaf Harfoush is a Strategist, Digital Anthropologist, and New York Times Best-Selling Author who focuses on the intersections between emerging technology, leadership, and digital culture. She is the Executive Director of the Red Thread Institute of Digital Culture, a Visiting Policy Fellow at the Oxford Internet Institute, and teaches at Sciences Politique's School of Management and Innovation in Paris. Rahaf was named to France's National Digital Council in 2021 and was a member of President Macron's commission on the impact of technology on democracy. Formerly, Rahaf was the Associate Director of the Technology Pioneer Program at the World Economic Forum in Geneva. Rahaf's accomplishments have been recognized by Thinkers50, the Canadian Arab Institute, the G20 Global Think Tank Summit, the Women's Forum for the Economy and Society, and the Hay Literary Festival among others. Rahaf is an accomplished author. Her first book, Yes We Did: An Insider's Look at How Social Media Built the Obama Brand, chronicled her experiences as a member of Barack Obama's digital media team during the 2008 Presidential elections and explored how social networking revolutionized political campaign strategy. Rahaf co-authored The Decoded Company: Know Your Talent Better Than You Know your Customers alongside Leerom Segal, Aaron Goldstein, and Jay Goldman. Her most recent book is Hustle & Float: Reclaim Your Creativity and Thrive in a World Obsessed with Work. She is currently working on her next book, Humane Productivity, which is due out in 2023. In her spare time, Rahaf writes fiction under the alias Hanna Noble. Her second novel, entitled The Reckoning, will be released in August 2022. Read the show notes here: https://bwmissions.com/one-away-podcast/

    Future Commerce  - A Retail Strategy Podcast
    Facing the Counterfactuals (How to Navigate the eCom Downturn)

    Future Commerce - A Retail Strategy Podcast

    Play Episode Listen Later May 27, 2022 48:38


    A Boom to the Creator Economy?Counterfactuals give us a what-if thinking. It's thinking through scenarios that haven't happened, but what if they did? They help us analyze our past performance“Counterfactual analysis makes up a lot of like our cause-effect thinking when we're thinking about how to apply a situation in a new context because nothing is ever the same and the pace of change is happening faster and faster.” -BrianThe concern that many have right now is where do customer place their loyalty? Will they be more experimental or less experimental? They're going to go to the things that they know and return to defaultsThere is a demand for growth and demand for goods right now that's being pent up. The demand is there, but it's not being metIn a downturn, more money is necessary for all areas of life, causing people to look for another job, side gig, and ways to bring in that extra income. With everything increasing, there will be a people supply as well, which in hand would lead to a boom in the creator economy Associated Links:Insiders #123: A Marketer's Guide to the Multiverse of MadnessStocking up and Seeking Out, RightpointStay tuned for VISIONS 2022…coming soon!Subscribe to Insiders and Senses to read more of our hot takes! Listen to our other episodes of Future CommerceCheck out Decoded, our newest limited seriesHave any questions or comments about the show? Let us know on Futurecommerce.fm, or reach out to us on Twitter, Facebook, Instagram, or LinkedIn. We love hearing from our listeners!

    She Turned Entrepreneur
    What's Recession-Proof, Recurring and Cuddly? A Woofies Pet Service Franchise!

    She Turned Entrepreneur

    Play Episode Listen Later May 27, 2022 20:30


    More than 70% of households have a pet, which explains why there is a $100 billion – with a “b” – industry offering related services. What the co-founder of the franchise featured on this episode of She Turned Entrepreneur saw 18 years ago was simple: “We knew the business could be so much more than what it was,” says Amy Reed, whose vision for a multi-service, mobile pet service option is today a thriving franchise opportunity. Pet sitters, walkers and groomers all in one, Woofies offer a 360-degree answer to pet care needs – many of which represent recurring business. Along with her co-founder Leslie Barron, Amy recognized early on the level of intimacy and trust involved. Pet owners are handing over security codes, keys and access to their homes, not to mention their beloved pets. That's why Woofies franchises maintain a gold standard of customer service and reliability. Another reason to become the owner of a Woofies franchise? All the furry friends! The model is adaptable, allowing owners to match their pet sitters with compatible pets and create ongoing relationships with the dogs that they groom. Franchise owners also receive a clear road map that speeds the process and prevents costly startup mistakes. Their intensive two-week training at headquarters in Ashburn, VA, covers every aspect of the business, from customer relations management and other tech systems to scheduling, hiring and marketing. It's pandemic-resistant. Recession-resistant. A member of the venerable Authority Brands family. The mobile nature of the business limits overhead and your van itself acts as a rolling billboard. Franchisees also have the fun of joining a community of pet-lovers, sponsoring popular “Yappy Hours” and other fun events. Establishing the Woofies model took time and a lot of trial and error. If you want to combine a love of animals and entrepreneurialism, you might be the perfect franchisee. Amy and Leslie learned the hard way – so that you don't have to! Click here to listen to, rate and review this or previous She Turned Entrepreneur episodes. Here are key takeaways from the conversation:· Shoot for the stars! If you see a niche that could be so much more, think big about how you might grow and expand a business sector with new services or a twist.· People say you're crazy to quit your corporate job? Could mean you're exactly on track!· Authority Brands is a powerful parent company for home-related franchise services.· The franchise model affords a nice balance between entrepreneurial independence and guardrails to build in success.· Want a marketing twofer? Mobile services out of vans double as rolling advertisements. Here's a quick look into the episode:· Woofies came to be in 2004 – the brainchild of two neighbors looking for pet care in an industry that was sparse. · Seeing a need and having a passion, Amy and her co-founder Leslie Barron quit their corporate jobs and dove into reinventing pet care.· They started walking dogs seven days a week and building a reputation, family by family, for being trustworthy and reliable. Customers who were relocating wanted to know how to find a similar service in their new zip codes.· A Decision Point: How to grow the business – with more corporate locations or a franchise model?· In 2018, Woofies launched its first franchise and in 2022 became part of the Authority Brands family, which is taking Woofies from a local to national profile.· What Woofies provides: o Dog walking (a great recurring revenue stream)o Pet sitting (in-house or overnight at a sitter's house)o Grooming (another great recurring revenue stream)· Woofies Differentiator: Pet sitting is not usually offered by services providing grooming or dog walking. But Amy has found that the three elements are all mutually reinforcing and synergistic. The more involvement, the deeper the bond with pet owners.· Ideal Franchisees: o #1: Understand and share a passion for pets.o #2: Have some amount of business acumen and the operational ability to coordinate and maximize various Woofies services. o #3: Know customer service and how to manage human resources.o #4: Value community, service, charity events and marketing through good will!· What it looks like to join the Woofies family:o A two-week training at headquarters in Ashburn, VA.o Hands-on help learning customer relations management systems, scheduling and live practice with new client consults. o “We try to make it as comprehensive and hands-on as possible!”o Subsequent to training, there are weekly and monthly follow-up calls and supplemental field support.o Franchise owners are the ultimate customer, so the Woofies ethic is all about tending to their success and satisfaction first.· Why being part of the Authority Brands family was pivotal: Amy and her partner wanted access to the most sophisticated resources possible to support franchisees.· The franchise model offers a balance between entrepreneurial independence and the know-how and experience acquired over time in developing the brand.· Initial Investment: The one-time franchise fee is $48,500, which is included in overall startup costs that run between $115,000-$200,000 (somewhat dependent on whether the franchisee works from home the first year). The mobile nature of the business reduces overhead while the van itself acts as a marketing tool. Royalties are 6.5% with a 1% brand marketing fee. · Interested in owning a Woofies franchise? Here's the baseline:o A net worth of at least $350,000-$400,000.o Liquid capital of $70,000-$80,000.· About the vans: Most people don't buy them outright. There is a lease option through Authority Brands. · The best part of being a Woofies franchisee? Hands down the interaction with pets. Being able to create your own independent business is icing on the cake!· It's an incredible time to be part of the $100 billion pet industry!To learn more about Woofies or other franchise opportunities, click here to set up a call.

    Marketing Trends
    The Marketing Playbook for the ‘New Economy' with Goodway Group's Michael Hayes

    Marketing Trends

    Play Episode Listen Later May 27, 2022 34:18


    The economy has evolved, and the marketing playbooks we've all relied on for decades are on their way out the door. It's time for a new playbook that takes the last several years of constant disruptions into account. Michael Hayes, Chief Growth Officer and Client Officer for the Goodway Group, shares his take on what he considers a “New Economy,” what key disruptions and challenges face marketers today, and what he envisions for the marketing playbook of the future.Tune in to learn:What is the “New Economy,” and what disruptions have led to its emergence? (3:30)What marketers need to consider in writing the marketing playbook of the future, including how metric measurement is changing (18:50)Why a key challenge facing companies today is brand building (24:30)Marketing Trends is brought to you by Salesforce Marketing Cloud. For more great marketing insights, sign up for The Marketing Moments newsletter. You'll get ideas to help you build better customer relationships, invites to upcoming events, and access to the latest industry research. Subscribe at https://sforce.co/MarketingMoments

    Accessible Astrology with Psychotherapist + Astrologer Eugenia Krok, MA
    Astrology For the Week Ahead for Your Clients & Customers with Eugenia Krok, MA [Instagram and LinkedIn Live 5/26/22]

    Accessible Astrology with Psychotherapist + Astrologer Eugenia Krok, MA

    Play Episode Listen Later May 26, 2022 13:27


    Astrologer, Eugenia Krok went live on Thursday, 5/26/22 to discuss the astrology for the week ahead for your clients and customers. A few highlights: We are currently in Aries energy but shifting out to a more playful and peaceful time next week. We are birthing the new and the summer ahead will feel a LOT lighter! New energy, new life, and new beginnings! Mercury goes direct on 6/3 and Saturn retrograde on 6/4. Join Eugenia EVERY Thursday at 4 pm MST to hear about astrology and key transits. To WATCH the full episode: https://www.instagram.com/accessible_astrology To BOOK a reading with Eugenia: https://accessibleastrology.as.me/schedule.php LAUNCH of the Accessible Astrology Academy and Research Institute coming soon (June 1, 2022)! Be the first to enroll: https://www.accessibleastrology.com/accessible-astrology-academy To learn more about Accessible Astrology, visit us online: https://www.accessibleastrology.com/      

    EV News Daily - Electric Car Podcast
    26 May | Lucid Air Sets New Hypermiling Record Of 687 Miles

    EV News Daily - Electric Car Podcast

    Play Episode Listen Later May 26, 2022 20:44


    Show #1479…(headline story). Stick around and we'll get you up to speed! Well…Good morning, good afternoon and good evening wherever you are in the world, welcome to EV News Daily, your trusted source of EV information. It's Thursday 26th May, my penultimate day of hosting the show. I'm Blake Boland, and I've gone through every EV story today so that you don't have to! Watch Lucid Air Set New Hypermiling Record Of 687 Miles - The Lucid Air Dream Edition Range remains the world's longest-range production car, with an EPA rating of 520 miles (836 kilometers). - Tom Moloughney got remarkably close to that in the real world by covering 500 miles in the Lucid Air in InsideEVs' 70 mph range test. But how far can the electric luxury sedan go if the driver's only concern is range? - The plan was to drive the car at a constant 27 mph (43 km/h), switching drivers roughly every three hours. Any time the Lucid Air needed to stop or turn around, the driver would switch into neutral and coast before accelerating slowly back to 27 mph. - However, the vehicle did not manage to break the 700-mile threshold, with the 118-kWh battery running completely out of juice after 687.4 miles (1,106.2 kilometers). That was still good enough to qualify as a world record for the longest range achieved by production electric vehicle on public roads, but still a long way from the 999-mile Guinness World Record that includes prototypes on private tracks. Original Source : Watch Lucid Air Set New Hypermiling Record Of 687 Miles (insideevs.com) Harley-Davidson selling out its newest electric motorcycle in 18 minutes - When Harley-Davidson first unveiled its original LiveWire electric motorcycle and began taking orders nearly four years ago, the industry was largely in consensus about the bike itself. It scored impressive marks and high acclaim for performance and style, but its sales suffered due to the original lofty price of nearly $30,000 (though the price did drop to $22,000 after entering the LiveWire sub-brand). And so it's no surprise that ever since the original launch, significant hype has been building for Harley-Davidson's next lower-cost electric motorcycle. Original Source : Harley-Davidson LiveWire Del Mar electric motorcycle sold out in 18 mins (electrek.co) CATL partners with European electric bus maker Solaris on battery supply - Contemporary Amperex Technology Co Ltd (CATL, SHE: 300750) recently entered into a partnership with European electric bus maker Solaris to help drive the transition to electric urban mobility in Europe, the largest Chinese power battery maker announced today. - CATL will provide Solaris' buses with lithium iron phosphate (LFP) batteries using CTP (cell to pack) technology to drive the electrification of buses, the company said. - Thanks to the long life and high thermal stability of CATL's LFP system, Solaris' electric buses will demonstrate significant advantages in safety and temperature resilience, CATL said. - Solaris, based in Poland, is one of Europe's leading bus and trolleybus manufacturers, having built more than 22,000 vehicles in the past 25 years. Original Source : CATL partners with European electric bus maker Solaris on battery supply - CnEVPost ADS-TEC Energy Extends Battery-Buffered Ultra-Fast EV Charging - ADS-TEC Energy plc is extending its battery-buffered, ultra-fast EV charging portfolio in Europe, despite global supply chain and other market challenges, with the addition of ChargePost later this year. Unlike the currently-available, battery-buffered ChargeBox, which consists of a separate battery-booster module and two charging dispensers, the ChargePost consolidates battery-buffering and dispensers into a single "all-in-one" system with a large display that provides revenue-generating advertising opportunities. Original Source : ADS-TEC Energy Extends Battery-Buffered Ultra-Fast EV Charging | Green Technology Progress (greentechprogress.com) Tesla releases new software update with better range calculation - Tesla has started to release a new software update (2022.16.0.2) with a better range calculation incorporating more environmental factors and the ability for media accounts to be linked to driver profiles. “Energy prediction for your route has been improved by incorporating forecasted crosswind, headwind, humidity and ambient temperature when using online navigation.” Original Source : Tesla releases new software update with better range calculation and media accounts linked to driver profiles - Electrek Battery startup Sparkz, United Mine Workers of America announce labor-management agreement for W Va Gigafactory - Sparkz, a battery startup with exclusive licenses from Oak Ridge National Laboratory (ORNL) to produce domestic cobalt-free lithium batteries (earlier post), and the United Mine Workers of America (UMWA) signed a memorandum of understanding establishing a labor-management agreement that would mark one of the largest climate-tech union workforce partnerships in the United States. - Sparkz announced in March it will begin construction in 2022 of a Gigafactory in West Virginia to commercialize their zero-cobalt battery which will initially employ 350 workers and could grow to as many as 3,000. Original Source : Battery startup Sparkz, United Mine Workers of America announce labor-management agreement for W Va Gigafactory - Green Car Congress Over 300 battery gigafactories in the global pipeline - As EV demand steadily grows, automakers and their suppliers are wisely hustling to increase battery production capacity—preferably close to their auto plants and markets. Benchmark Mineral Intelligence reports that there are currently over 300 battery gigafactories in the construction or planning stages around the world. - This represents some 6,388 GWh worth of battery capacity, a 68% increase compared to the figure a year ago. Original Source : Charged EVs | Over 300 battery gigafactories in the global pipeline - Charged EVs Micro presents variants for the compact Microlino - ‘'In total, however, the Microlino will be available in four variants, all of which will be powered by an electric motor with an output of 12.5 kW. The top speed of the electric two-seater is 90 km/h. In addition, the Microlino will be available with three battery sizes (6, 10.5 or 14 kWh), which should enable ranges of 91, 177 and 230 kilometres respectively. The respective chemical storage can be recharged via type 2. With a maximum charging power of 1.35 kW, the small battery needs four hours, the medium battery with 2.6 kW three hours and the largest battery (also 2.6 kW) four hours.'' Original Source : Micro presents variants for the compact Microlino - electrive.com Volkswagen rumoured to name their estate car ID.7 Tourer - It is no secret that Volkswagen is planning an all-electric estate car. Now it has been revealed that the electric counterparts to the Passat series, previously announced by VW as Aero A and Aero B, could come onto the market as the ID.7. Original Source: Volkswagen rumoured to name their estate car ID.7 Tourer - electrive.com Buick Electra-X Teased As Brand's First Ultium-Based SUV Concept - Buick China has dropped two teaser photos of an upcoming all-electric concept vehicle named Electra-X, the brand's first electric SUV concept developed on GM's Ultium platform. - The new design study could be a more production-ready follow-up to the Buick Electra Concept from 2020, at least judging by the name and the fact it's an electric SUV. Set to debut at the upcoming Buick China Brand Day in early June, the Electra-X is said to offer "a sneak peek at future Ultium-based EVs for Buick in China." Original Source: Buick Electra-X Teased As Brand's First Ultium-Based SUV Concept (insideevs.com) The commodities giant Glencore will pay $1.1 billion to settle bribery and price-fixing charges. - The settlement was not a surprise. In February, the company set aside $1.5 billion in reserves to pay for fines and clawbacks that might result from international investigations into its operations in a handful of resource-rich countries in Africa and South America. Original Source: Glencore Will Pay $1.1 Billion to Settle Bribery and Price-Fixing Charges - The New York Times (nytimes.com) Tesla, GM supplier Glencore pleads guilty to $1.1bn penalty for FCPA violations - Glencore admitted that, in the Democratic Republic of the Congo, it offered to pay $27.5 million to third parties to secure improper business advantages. In Venezuela, Glencore paid $1.2 million to an intermediary company that made corrupt payments that benefitted a Venezuelan official. - Tesla receives Cobalt from Glencore's Kamoto Copper mine in the DRC and Nickel from the company's Murrin Murrin mine in Australia, it said in its 2021 Impact Report. GM receives Cobalt from the Murrin Murrin mine as well. Original Source: Tesla, GM supplier Glencore pleads guilty to $1.1bn penalty for FCPA violations (teslarati.com) New Smart #1 SUV available to order in December 2022 - Customers will be able to reserve the all-new Smart #1 towards the end of this year, with the first 100 cars arriving in Launch Edition guise. - The new Smart #1 is based on an all-new electric architecture from Geely, called SEA. This will underpin Smart's forthcoming new range. - From launch the #1 is installed with a 66kWh battery, for a claimed headline range of up to 440km (273 miles). It's likely that more affordable, smaller battery options will be available in time, too.  Original Source:  New Smart #1 SUV available to order in December 2022 | Auto Express QUESTION OF THE WEEK WITH EMOBILITYNORWAY.COM What's your dream driveway?  But there are some rules: 2 or 3 vehicles, budget is $150,000 USD or equivalent wherever you are.  Email your answers to Martyn: hello@evnewsdaily.com For the week that's in it…catch me on Twitter @evlifeireland It would mean a lot if you could take 2mins to leave a quick review on whichever platform you download the podcast. PREMIUM PARTNERS PHIL ROBERTS / ELECTRIC FUTURE BRAD CROSBY PORSCHE OF THE VILLAGE CINCINNATI AUDI CINCINNATI EAST VOLVO CARS CINCINNATI EAST NATIONAL CAR CHARGING ON THE US MAINLAND AND ALOHA CHARGE IN HAWAII DEREK REILLY FROM THE EV REVIEW IRELAND YOUTUBE CHANNEL RICHARD AT RSEV.CO.UK – FOR BUYING AND SELLING EVS IN THE UK EMOBILITYNORWAY.COM/ OCTOPUS ELECTRIC JUICE - MAKING PUBLIC CHARGING SIMPLE WITH ONE CARD, ONE MAP AND ONE APP MILLBROOKCOTTAGES.CO.UK – 5* LUXURY COTTAGES IN DEVON, JUMP IN THE HOT TUB WHILST YOUR EV CHARGES

    Female Startup Club
    Disrupting a category, acquiring customers at scale through guerrilla marketing & a $9m raise with Maev Founder Katie Spies (part 1)

    Female Startup Club

    Play Episode Listen Later May 26, 2022 37:22


    Today on the show we're learning from Katie Spies, founder of Maev.Founded in 2020, Maev started as a collective of dog parents who wanted better for their dogs. After Katie's adopted dog George experienced a health scare, she turned her focus to nutrition to keep him healthy and happy. With help from her pet parent community, she began conducting deep research into the modern dog's biological needs and the shortcomings of products we've been told to trust. Fast forward to today Maev has raised $9 million dollars and is on a mission to disrupt the industry.If you love this episode and learn something, please do share it on Instagram tagging us or by leaving a review to help other ears find us.LINKS WE MENTION: Maev's InstagramMaev's FacebookFemale Startup Club's InstagramDoone's InstagramDoone's TikTokIn sponsorship with Zyro, easiest to use website builder and eCommerce platformIn partnership with Klaviyo, the best email marketing tool for ecommerce businesses.Female Startup Club's YouTubeFemale Startup Club's Private Facebook GroupSay hello to Doone: hello@femalestartupclub.comFemale Startup Club + Clearco: Clear.co/partner/female-star

    eCommerce Badassery
    132. [BIZ BITE] How Do I Accommodate My eCommerce Customers if I'm on Vacation?

    eCommerce Badassery

    Play Episode Listen Later May 26, 2022 2:57


      Sometimes your life and business don't align, and until you have a team to manage your eCommerce business while you're away, you might have to temporarily shut down operations so you can take a real vacation. So... what do you do? Let's talk about it.   What You'll Learn   What to do if you're going on vacation and don't have anyone to ship orders while you're away   Links Mentioned   The Lounge: Membership for eCommerce Business Owners   Read the Full Episode Transcript http://ecommercebadassery.com/132   FREE Resource Library  Every freebie I've created to help you grow the traffic, sales, and profit in your eCommerce Business, all in one place! http://ecommercebadassery.com/freestuff   Want More Badassery? Join the eCommerce Badassery Facebook Group and connect with other eCommerce entrepreneurs just like you!  http://ecommercebadassery.com/facebook Let's connect on Instagram @ecommercebadassery https://instagram.com/ecommercebadassery   Ready to Level Up Your Email Marketing & eCommerce Business? Try the Klaviyo Email Marketing Platform - Built specifically for eCommerce, serving entrepreneurs, and iconic brands.   https://ecommercebadassery.com/klaviyo Work With Me Interested in getting my brain focused on YOUR business? Learn more about my services…   Email Marketing Help: https://ecommercebadassery.com/email-marketing eCommerce Help: https://ecommercebadassery.com/ecommerce-help   Rate, Review, & Subscribe Like what you heard? I'd be forever grateful if you'd rate, review and subscribe to the show! Not only does it help your fellow eCommerce entrepreneurs find the eCommerce Badassery podcast; it's also valuable feedback for me to continue bringing you the content you want to hear.    Review Here: https://podcasts.apple.com/us/podcast/ecommerce-badassery/id1507457683 This podcast uses the following third-party services for analysis:  Chartable - https://chartable.com/privacy    

    The Contractor Fight with Tom Reber
    TCF585: Contractor Q&A: “How to Handle the Customers' Hovering Over the Crew?”

    The Contractor Fight with Tom Reber

    Play Episode Listen Later May 26, 2022 12:12


    Tom and Dan answer your questions about dealing with customers hovering over the crew during the workday and how to deal with unrealistic expectations from customers.   Question1: How do you mitigate customers hovering over the crew during the workday? Let them know beforehand what will happen and what you expect from them. Zip walls keep the customer away if you work inside. Handle it playfully — tell them that your people are uncomfortable and less efficient when they watch their every move. Ask why they are watching you and express your concerns to them — they will usually understand   Question2: How do you deal with customers' unrealistic expectations besides walking away? Make sure you know all their expectations before you accept the job.  Before you take even a penny from them, be clear and precise about the work — they'll have no leverage at that point. Include them in the contract, and list them in the work order — so that there is documentation on what was discussed and agreed upon.   Resources:  Submit your questions to help@thecontractorfight.com with the subject “Podcast” and Tom and Dan will try to answer them on an upcoming show.   Visit our sponsors of this episode, NiceJob. NiceJob is Reputation Marketing software that will help your business collect 2-3 times more reviews on Google, Facebook, and the platforms that matter. Don't forget to use code “Fight” for $50 off the first month on new accounts! https://www.TheContractorFight.com/nicejob    Are you stealing money from your family because you aren't charging enough for your services? Discover what you SHOULD be charging. Download our 50% Gross Profit cheat sheet: https://thecontractorfight.com/50   == Join us in BATTLEGROUND == Everything your contracting business needs in one comprehensive program with three main focus areas: Leadership, Communication, and Numbers. For more info check out: https://TheContractorFight.com/Battleground    == Order your free copy of Tom's book Winning the Contractor Fight (Just pay to ship) == https://thecontractorfight.com/book    == Grab the Gear == https://gear.thecontractorfight.com/    == Find Us on Social Media == YouTube: https://www.youtube.com/c/TomReber  Instagram: https://thecontractorfight.com/ig

    Science of CX
    Bryan Rutberg: Transforming Customers Into Lustomers

    Science of CX

    Play Episode Listen Later May 25, 2022 47:17


    As the founder and leader of 3C Comms, Bryan Rutberg guides and inspires corporate leaders and organizations on how to demonstrate love, understanding, and appreciation to their customers as a clear path to deeper loyalty, greater market share, and way more fun for everyone.   As a consultant, Bryan helps companies and nonprofits create the right messages for their unique audiences and improve their business communications skills. His clients have ranged from authors preparing speeches for book tours to non-profit executives who want to tell their organizations' stories better. His consulting work has included interim CMO engagements; leading customer, partner, employee, and investor messaging initiatives; developing programs and culture to capture customer voices for better business planning; training sales, marketing, and customer support professionals in communications and relationship-building. Key Takeaways Bryan reminisces about what it was like going to school in Beverly Hills High. Finding out what really differentiates a customer from a lustomer. 3 Reasons why lustomers are the perfect business utopia; increased profits, referrals they make, and long-term partnerships you form with them. Understanding why firing customers is an essential step in business growth. Identifying customers that are perfect for your business; those who appreciate your services and are willing to build a successful long term relationship. Communicating to your audience in ways that are meaningful to them during the evaluation phase. Why it's important to get everybody in a business organization on the same page. Making your existing customer base more engaged and treasured at every step of growth in your business. Being able to defend your value successfully in the midst of competitors who do the same things you do, but for free.  Connect wit Bryan  LinkedIn - https://www.linkedin.com/in/bryanrutberg/  Website - https://3ccomms.com/ (To download the free pdf covering the 10 tips for transforming Customers into Lustomers) Twitter - https://twitter.com/3CComms

    My Digital Farmer | Marketing Strategies for Farmers
    How to Run an Online Farm Grocery with Neighborhood Hubs - Interview with Kate Estrade

    My Digital Farmer | Marketing Strategies for Farmers

    Play Episode Listen Later May 25, 2022 68:09


    In today's episode, I interview a farmer from Louisiana, Kate Estrade, who is a curator of locally-produced farm goods -- from her own pasture-based farm, as well as from over 25 other local farms and producers. She sells through an onsite "grocery" store as well as several neighborhood hubs. Customers have been "trained" to pre-order online each week and then come pickup their order at their location of choice. In this episode, we talk about how this business model evolved over time, how Kate helps customers support many local producers in one stop, what marketing looks like for this kind of business, and how she decides what vendors to work with. Could this "local distributor" model be the ticket for your farm?...

    The Art of Product
    210: Talk To Your Customers

    The Art of Product

    Play Episode Listen Later May 25, 2022 40:26


    Derrick is launching a bunch of SavvyCal features this month, including a Close integration and meeting polls. Ben has had good experiences lately talking to customers.

    Marketing Trends
    Gaining Insights Ethically With Kumar Doshi, the SVP of Marketing at Cint

    Marketing Trends

    Play Episode Listen Later May 25, 2022 35:05


    Businesses and organizations aim to gain insights. The challenge is in attaining them productively and ethically. Kumar Doshi, Senior Vice President of Marketing at Cint, describes that the company maintains an ethical practice concerning obtaining first-party data because it is gleaned from surveys where participants opt in to provide their information. Kumar also talks about the lessons he's learned by going through acquisitions and explains how Lucid, the previous company he worked for, has recently been acquired by Cint.Tune in to learn:Why keeping an open mind is vital during mergers and acquisitions (10:52) What does an ethical approach to gathering data look like? (13:15) What are the new consumer trends to be on the lookout for? (18:00)Marketing Trends is brought to you by Salesforce Marketing Cloud. For more great marketing insights, sign up for The Marketing Moments newsletter. You'll get ideas to help you build better customer relationships, invites to upcoming events, and access to the latest industry research. Subscribe at https://sforce.co/MarketingMoments

    Pints & Polishing...an Auto Detailing Podcast
    Big Changes Coming to The Pro Ceramic Coating Market. Plus Discount vs High End Customers

    Pints & Polishing...an Auto Detailing Podcast

    Play Episode Listen Later May 24, 2022 49:32


    On todays episode we talk about big news that is starting to break about the changes coming to the pro ceramic coating market. We also talk about high end vs discount customers. Many times we want to have this conversation as a good vs bad but the truth is that they are just different. There are more customers searching for discounts so it will ramp up your business much faster than chasing a high end clientele. We share a little about the high end customers we have dealt with as well as a fun buy and sell segment this week. Thank you for listening to the podcast and being a part of our auto detailing community!

    Cloud N Clear
    EP 126 / INTEL LEVERAGES SADA PARTNERSHIP TO HELP CUSTOMERS REALIZE BEST-IN-CLASS COST AND PERFORMANCE ON GOOGLE CLOUD

    Cloud N Clear

    Play Episode Listen Later May 24, 2022 41:32


    Tactical Leadership
    Creating Magnetic Stories

    Tactical Leadership

    Play Episode Listen Later May 24, 2022 30:45


    “We need to share stories to really get our people connected and engaged to our company values.” – Gabrielle Dolan In today's episode, we welcome Gabrielle Dollan. Gabrielle is a leadership expert and the author of several books, including "The 7 Day Starter Kit: How to Change the Way You Lead Forever" and "The Art of Strategic Communication." In this conversation, Gabrielle shares how storytelling has been an important tool for her in her work as a leader. She talks about how storytelling is an important part of effective communication and leadership, and how it can connect leaders to their employees and customers authentically.   [00:01 - 11:47] Storytelling Connects With People On A Personal Level Gabrielle on failing English as a student and experiencing imposter syndrome Getting her first leadership role Realizing the power of storytelling in business communication Sharing personal stories as a leader How she started teaching storytelling to businesses   [11:48 - 18:35] Understanding The Importance of Storytelling Teach leaders to improve on their storytelling skills in order to connect with their audiences The blindspots leaders have when in comes to storytelling Using storytelling for internal communications to motivate employees Engaging with customers with brand storytelling   [18:36 - 27:04] Storytelling As A Powerful Tool for Businesses Gabrielle on the catalyst that made her write her book Stories are what customers resonate with Instead of telling a timeline, share your “why” Make your story more relatable to your audiences Talk about mistakes and life lessons   [24:05 - 30:44] Closing Segment Gabrielle shares her insights on how storytelling can be used to empower leaders and create a legacy Connect with Gabrielle (links below) Join us for Tactical Friday! Head over tohttps://www.myvoicechallenge.com/discovermyvoice ( myvoicechallenge.com) to find out how you can discover your voice, claim your independence, and build that thriving business that you've always wanted!   Key Quotes:  “Storytelling is about communicating and influencing. Whether you're leading your team or whether you're pitching for work or whether you're strengthening the relationship with your clients to get more work, it's actually a really valuable skill.”  - Gabrielle Dolan “People aren't seeing the power of these stories and so there's a reluctance to put it out there and it takes courage.” - Gabrielle Dolan   Connect with Gabrielle Learn more about Gabrielle through her websitehttps://www.facebook.com/gabrielledolanconsulting/ ( Facebook),https://twitter.com/GabrielleDolan1/ ( Twitter),https://www.linkedin.com/in/gabrielledolan/ ( LinkedIn),https://www.youtube.com/channel/UClAs1ijUnlVKFTk8H4SEnmg ( YouTube), andhttps://www.instagram.com/gabrielledolan.1/ ( Instagram)! Check out herhttps://gabrielledolan.com/starterkit/ ( 7 Day Storytelling Starter Kit) and begin crafting stories for your business now!   Resources Mentioned: https://www.amazon.com/Real-Communication-How-Lead-True/dp/0730369722 (Real Communication: How To Be You and Lead True by Gabrielle Dolan) https://www.amazon.com/Stories-Work-Essential-Business-Storytelling/dp/0730343294 (Stories for Work: The Essential Guide to Business Storytelling by Gabrielle Dolan) https://www.amazon.com/Magnetic-Stories-Customers-Employees-Storytelling/dp/0730388514 (Magnetic Stories: Connect with Customers and Engage Employees with Brand Storytelling) https://www.amazon.com/Leaders-Guide-Storytelling-Mastering-Discipline/dp/1522686371 (Leader's Guide to Storytelling by Stephen Denning) https://www.amazon.com/Story-Factor-Inspiration-Persuasion-Storytelling/dp/0465078079 (The Story Factor by Annette Simmons) https://www.amazon.com/Wake-Me-When-Data-Over/dp/047048330X (Wake Me Up When The Data is Over by Lori L. Silverman) https://www.dalecarnegie.com/en (Dale Carnegie)   Did you love the value...

    Screaming in the Cloud
    Let Your Backups Help you Sleep with Simon Bennett

    Screaming in the Cloud

    Play Episode Listen Later May 24, 2022 33:43


    About SimonFounder and CEO of SnapShooter a backup company Links Referenced: SnapShooter.com: https://SnapShooter.com MrSimonBennett: https://twitter.com/MrSimonBennett TranscriptAnnouncer: Hello, and welcome to Screaming in the Cloud with your host, Chief Cloud Economist at The Duckbill Group, Corey Quinn. This weekly show features conversations with people doing interesting work in the world of cloud, thoughtful commentary on the state of the technical world, and ridiculous titles for which Corey refuses to apologize. This is Screaming in the Cloud.Corey: Finding skilled DevOps engineers is a pain in the neck! And if you need to deploy a secure and compliant application to AWS, forgettaboutit! But that's where DuploCloud can help. Their comprehensive no-code/low-code software platform guarantees a secure and compliant infrastructure in as little as two weeks, while automating the full DevSecOps lifestyle. Get started with DevOps-as-a-Service from DuploCloud so that your cloud configurations are done right the first time. Tell them I sent you and your first two months are free. To learn more visit: snark.cloud/duplo. Thats's snark.cloud/D-U-P-L-O-C-L-O-U-D.Corey: What if there were a single place to get an inventory of what you're running in the cloud that wasn't "the monthly bill?" Further, what if there were a way to compare that inventory to what you were already managing via Terraform, Pulumi, or CloudFormation, but then automatically add the missing unmanaged or drifted parts to it? And what if there were a policy engine to immediately flag and remediate a wide variety of misconfigurations? Well, stop dreaming and start doing; visit snark.cloud/firefly to learn more.Corey: Welcome to Screaming in the Cloud. I'm Corey Quinn. One of the things that I learned early on in my career as a grumpy Unix systems administrator is that there are two kinds of people out there: those who care about backups an awful lot, and people who haven't lost data yet. I lost a bunch of data once upon a time and then I too fell on the side of backups are super important. Here to talk with me about them a bit today is Simon Bennett, founder and CEO of SnapShooter.com. Simon, thanks for joining me.Simon: Thanks for having me. Thank you very much.Corey: It's fun to be able to talk to people who are doing business in the cloud space—in this sense too—that is not venture-backed, that is not, “Well, we have 600 people here that are building this thing out.” And similar to the way that I handle things at The Duckbill Group, you are effectively one of those legacy things known as a profitable business that self-funds. What made you decide to pursue that model as opposed to, well, whatever the polite version of bilking venture capitalists out of enormous piles of money for [unintelligible 00:01:32]?Simon: I think I always liked the idea of being self-sufficient and running a business, so I always wanted to start a physical business when I was younger, but when I got into software, I realized that that's a really easy way, no capital needed, to get started. And I tried for years and years to build products, all of which failed until finally SnapShooter actually gained a customer. [laugh].Corey: “Oh, wait, someone finally is paying money for this, I guess I'm onto something.”Simon: Yeah.Corey: And it's sort of progressed from there. How long have you been in business?Simon: We started in 2017, as… it was an internal project for a company I was working at who had problems with DigitalOcean backups, or they had problems with their servers getting compromised. So, I looked at DigitalOcean API and realized I could build something. And it took less than a week to build a product [with billing 00:02:20]. And I put that online and people started using it. So, that was how it worked.Every other product I tried before, I'd spent months and months developing it and never getting a customer. And the one time I spent less than [laugh] less than a week's worth of evenings, someone started paying. I mean, admittedly, the first person was only paying a couple of dollars a month, but it was something.Corey: There's a huge turning point where you just validate the ability and willingness for someone to transfer one dollar from their bank account to yours. It speaks to validation in a way that social media nonsense generally doesn't. It's the oh, someone is actually willing to pay because I'm adding value to what they do. That's no small thing.Simon: Yeah. There's definitely a big difference between people saying they're going to and they'd love it, and actually doing it. So.Corey: I first heard about you when Patrick McKenzie—or @patio11, as he goes by on Twitter—wound up doing a mini-thread on you about, “I've now used SnapShooter.com for real, and it was such a joy, including making a server migration easier than it would otherwise have been. Now, I have automatically monitored backups to my own S3 account for a bunch of things, which already had a fairly remote risk of failure.” And he keeps talking about the awesome aspects of it. And okay, when Patrick says, “This is neat,” that usually means it's time for me to at least click the link and see what's going on.And the thing that jumped out at me was a few things about what it is that you offer. You talk about making sure that people can sleep well at night, that it's about why backups are important, about—you obviously check the boxes and talk about how you do things and why you do them the way that you do, but it resonates around the idea of helping people sleep well at night. Because no one wants to think about backups. Because no one cares about backups; they just care an awful lot about restores, usually right after they should have cared about the backups.Simon: Yeah. This is actually a big problem with getting customers because I don't think it's on a lot of people's minds, getting backups set up until, as you said in the intro, something's gone wrong. [laugh]. And then they're happy to be a customer for life.Corey: I started clicking around and looking at your testimonials, for example, on your website. And the first one I saw was from the CEO of Transistor.fm. For those who aren't familiar with what they do, they are the company that hosts this podcast. I pay them as a vendor for all the back issues and whatnot.Whenever you download the show. It's routing through their stuff. So yeah, I kind of want them to have backups of these things because I really don't want to have all these conversations [laugh] again with everyone. That's an important thing. But Transistor's business is not making sure that the data is safe and secure; it's making podcasts available, making it easy to publish to them.And in your case, you're handling the backup portion of it so they can pay their money and they set it up effectively once—set it and forget it—and then they can go back to doing the thing that they do, and not having to fuss with it constantly. I think a lot of companies get it wrong, where they seem to think that people are going to make sustained, engaged efforts in whatever platform or tool or service they build. People have bigger fish to fry; they just want the thing to work and not take up brain sweat.Simon: Yeah. Customers hardly ever log in. I think it's probably a good sign when they don't have to log in. So, they get their report emails, and that's that. And they obviously come back when they got new stuff to set up, but from a support point of view is pretty, pretty easy, really, people don't—[laugh] constantly on there.Corey: From where I sit, the large cloud providers—and some of the small ones, too—they all have backup functionality built into the offering that they've got. And some are great, some are terrible. I assume—perhaps naively—that all of them do what it says on the tin and actually back up the data. If that were sufficient, you wouldn't have any customers. You clearly have customers. What is it that makes those things not work super well?Simon: Some of them are inflexible. So, some of the providers have built-in server backups that only happen weekly, and six days of no backups can be a big problem when you've made a mistake. So, we offer a lot of flexibility around how often you backup your data. And then another key part is that we let you store your data where you want. A lot of the providers have either vendor lock-in, or they only store it in themselves. So… we let you take your data from one side of the globe to the other if you want.Corey: As anyone who has listened to the show is aware, I'm not a huge advocate for multi-cloud for a variety of excellent reasons. And I mean that on a per-workload basis, not, “Oh, we're going to go with one company called Amazon,” and you use everything that they do, including their WorkMail product. Yeah, even Amazon doesn't use WorkMail; they use Exchange like a real company would. And great, pick the thing that works best for you, but backups have always been one of those areas.I know that AWS has great region separation—most of the time. I know that it is unheard of for there to be a catastrophic data loss story that transcends multiple regions, so the story from their side is very often, oh, just back it up to a different region. Problem solved. Ignoring the data transfer aspect of that from a pricing perspective, okay. But there's also a risk element here where everyone talks about the single point of failure with the AWS account that it's there, people don't talk about as much: it's your payment instrument; if they suspend your account, you're not getting into any region.There's also the story of if someone gets access to your account, how do you back that up? If you're going to be doing backups, from my perspective, that is the perfect use case, to put it on a different provider. Because if I'm backing up from, I don't know, Amazon to Google Cloud or vice versa, I have a hard time envisioning a scenario in which both of those companies simultaneously have lost my data and I still care about computers. It is very hard for me to imagine that kind of failure mode, it's way out of scope for any disaster recovery or business continuity plan that I'm coming up with.Simon: Yeah, that's right. Yeah, I haven't—[laugh] I don't have that in my disaster recovery plan, to be honest about going to a different cloud, as in, we'll solve that problem when it happens. But the data is, as you say, in two different places, or more. But yeah, the security one is a key one because, you know, there's quite a lot of surface area on your AWS account for compromising, but if you're using either—even a separate AWS account or a different provider purely for storage, that can be very tightly controlled.Corey: I also appreciate the idea that when you're backing stuff up between different providers, the idea of owning both sides of it—I know you offer a solution where you wind up hosting the data as well, and that has its value, don't get me wrong, but there are also times, particularly for regulated industries, where yeah, I kind of don't want my backup data just hanging out with someone else's account with whatever they choose to do with it. There's also the verification question, which again, I'm not accusing you of in any way, shape, or form of being nefarious, but it's also one of those when I have to report to a board of directors of like, “Are you sure that they're doing what they say they're doing?” It's a, “Well, he seemed trustworthy,” is not the greatest answer. And the boards ask questions like that all the time. Netflix has talked about this where they backup a rehydrate-the-business level of data to Google Cloud from AWS, not because they think Amazon is going to disappear off the face of the earth, but because it's easier to do that and explain it than having to say, “Well, it's extremely unlikely and here's why,” and not get torn to pieces by auditors, shareholders, et cetera. It's the path of least resistance, and there is some validity to it.Simon: Yeah, when you see those big companies who've been with ransomware attacks and they've had to either pay the ransom or they've literally got to build the business from scratch, like, the cost associated with that is almost business-ending. So, just one backup for their data, off-site [laugh] they could have saved themselves millions and millions of pounds. So.Corey: It's one of those things where an ounce of prevention is worth a pound of cure. And we're still seeing that stuff continue to evolve and continue to exist out in the ecosystem. There's a whole host of things that I think about like, “Ooh, if I lost, that would be annoying but not disastrous.” When I was going through some contractual stuff when we were first setting up The Duckbill Group and talking to clients about this, they would periodically ask questions about, “Well, what's your DR policy for these things?” It's, “Well, we have a number of employees; no more than two are located in the same city anywhere, and we all work from laptops because it is the 21st century, so if someone's internet goes out, they'll go to a coffee shop. If everyone's internet goes out, do you really care about the AWS bill that month?”It's a very different use case and [unintelligible 00:11:02] with these things. Now, let's be clear, we are a consultancy that fixes AWS bills; we're not a hospital. There's a big difference in the use case and what is acceptable in different ways. But what I like is that you have really build something out that lets people choose their own adventure in how managed they want it to be, what the source is, what the target should be. And it gives people enough control but without having to worry about the finicky parts of aligning a bunch of scripts that wind up firing off in cron jobs.Simon: Yeah. I'd say a fair few people run into issues running scripts or, you know, they silently fail and then you realize you haven't actually been running backups for the last six months until you're trying to pull them, even if you were trying to—Corey: Bold of you to think that I would notice it that quickly.Simon: [laugh]. Yeah, right. True. Yeah, that's presuming you have a disaster recovery plan that you actually test. Lots of small businesses have never even heard of that as a thing. So, having as us, kind of, manage backups sort of enables us to very easily tell people that backups of, like—we couldn't take the backup. Like, you need to address this.Also, to your previous point about the control, you can decide completely where data flows between. So, when people ask us about what's GDPR policies around data and stuff, we can say, “Well, we don't actually handle your data in that sense. It goes directly from your source through almost a proxy that you control to your storage.” So.Corey: The best answer: GDPR is out of scope. Please come again. And [laugh] yeah, just pass that off to someone else.Simon: In a way, you've already approved those two: you've approved the person that you're managing servers with and you've already approved the people that are doing storage with. You kind of… you do need to approve us, but we're not handling the data. So, we're handling your data, like your actual customer; we're not handling your customer's customer's data.Corey: Oh, yeah. Now, it's a valuable thing. One of my famous personal backup issues was okay, “I'm going to back this up onto the shared drive,” and I sort of might have screwed up the backup script—in the better way, given the two possible directions this can go—but it was backing up all of its data and all the existing backup data, so you know, exponential growth of your backups. Now, my storage vendor was about to buy a boat and name it after me when I caught that. “Oh, yeah, let's go ahead and fix that.”But this stuff is finicky, it's annoying, and in most cases, it fails in silent ways that only show up as a giant bill in one form or another. And not having to think about that is valuable. I'm willing to spend a few hours setting up a backup strategy and the rest; I'm not willing to tend it on an ongoing basis, just because I have other things I care about and things I need to get done.Simon: Yeah. It's such a kind of simple and trivial thing that can quickly become a nightmare [laugh] when you've made a mistake. So, not doing it yourself is a good [laugh] solution.Corey: So, it wouldn't have been a @patio11 recommendation to look at what you do without having some insight into the rest of the nuts and bolts of the business and the rest. Your plans are interesting. You have a free tier of course, which is a single daily backup job and half a gig of storage—or bring your own to that it's unlimited storage—Simon: Yep. Yeah.Corey: Unlimited: the only limits are your budget. Yeah. Zombo.com got it slightly wrong. It's not your mind, it's your budget. And then it goes from Light to Startup to Business to Agency at the high end.A question I have for you is at the high end, what I've found has been sort of the SaaS approach. The top end is always been a ‘Contact Us' form where it's the enterprise scope of folks where they tend to have procurement departments looking at this, and they're going to have a whole bunch of custom contract stuff, but they're also not used to signing checks with fewer than two commas in them. So, it's the signaling and the messaging of, “Reach out and talk to us.” Have you experimented with that at all, yet? Is it something you haven't gotten to yet or do you not have interest in serving that particular market segment?Simon: I'd say we've been gearing the business from starting off very small with one solution to, you know, last—and two years ago, we added the ability to store data from one provider to a different provider. So, we're sort of stair-stepping our way up to enterprise. For example, at the end of last year, we went and got certificates for ISO 27001 and… one other one, I can't remember the name of them, and we're probably going to get SOC 2 at some point this year. And then yes, we will be pushing more towards enterprises. We add, like, APIs as well so people can set up backups on the fly, or so they can put it as part of their provisioning.That's hopefully where I'm seeing the business go, as in we'll become under-the-hood backup provider for, like, a managed hosting solution or something where their customers won't even realize it's us, but we're taking the backups away from—responsibility away from businesses.Corey: For those listeners who are fortunate enough to not have to have spent as long as I have in the woods of corporate governance, the correct answer to, “Well, how do we know that vendor is doing what they say that they're doing,” because the, “Well, he seemed like a nice guy,” is not going to carry water, well, here are the certifications that they have attested to. Here's copies under NDA, if their audit reports that call out what controls they claim to have and it validates that they are in fact doing what they say that they're doing. That is corporate-speak that attests that you're doing the right things. Now, you're going to, in most cases, find yourself spending all your time doing work for no real money if you start making those things available to every customer spending 50 cents a year with you. So generally, the, “Oh, we're going to go through the compliance, get you the reports,” is one of the higher, more expensive tiers where you must spend at least this much for us to start engaging down this rabbit hole of various nonsense.And I don't blame you in the least for not going down that path. One of these years, I'm going to wind up going through at least one of those certification approaches myself, but historically, we don't handle anything except your billing data, and here's how we do it has so far been sufficient for our contractual needs. But the world's evolving; sophistication of enterprise buyers is at varying places and at some point, it'll just be easier to go down that path.Simon: Yeah, to be honest, we haven't had many, many of those customers. Sometimes we have people who come in well over the plan limits, and that's where we do a custom plan for them, but we've not had too many requests for certification. But obviously, we have the certification now, so if anyone ever [laugh] did want to see it under NDA, we could add some commas to any price. [laugh].Corey: This episode is sponsored in parts by our friend EnterpriseDB. EnterpriseDB has been powering enterprise applications with PostgreSQL for 15 years. And now EnterpriseDB has you covered wherever you deploy PostgreSQL on premises, private cloud, and they just announced a fully managed service on AWS and Azure called BigAnimal, all one word.Don't leave managing your database to your cloud vendor because they're too busy launching another half dozen manage databases to focus on any one of them that they didn't build themselves. Instead, work with the experts over at EnterpriseDB. They can save you time and money, they can even help you migrate legacy applications, including Oracle, to the cloud.To learn more, try BigAnimal for free. Go to biganimal.com/snark, and tell them Corey sent you.Corey: What I like as well is that you offer backups for a bunch of different things. You can do snapshots from, effectively, every provider. I'm sorry, I'm just going to call out because I love this: AWS and Amazon LightSail are called out as two distinct things. And Amazonians will say, “Oh, well, under the hood, they're really the same thing, et cetera.” Yeah, the user experience is wildly different, so yeah, calling those things out as separate things make sense.But it goes beyond that because it's not just, “Well, I took a disk image. There we go. Come again.” You also offer backup recipes for specific things where you could, for example, back things up to a local file and external storage where someone is. Great, you also backup WordPress and MongoDB and MySQL and a whole bunch of other things.A unified cloud controller, which is something I have in my house, and I keep thinking I should find a way to back that up. Yeah, this is great. It's not just about the big server thing; it's about having data living in managed services. It's about making sure that the application data is backed up in a reasonable, responsible way. I really liked that approach. Was that an evolution or is that something you wound up focusing on almost from the beginning?Simon: It was an evolution. So, we started with the snapshots, which got the business quite far to be honest and it was very simple. It was just DigitalOcean to start with, actually, for the first two years. Pretty easy to market in a way because it's just focused on one thing. Then the other solutions came in, like the other providers and, you know, once you add one, it was easy to add many.And then came database backups and file backups. And I just had those two solutions because that was what people were asking for. Like, they wanted to make sure their whole server snapshot, if you have a whole server snapshot, the point in time data for MySQL could be corrupt. Like, there could be stuff in RAM that a MySQL dump would have pulled out, for example. Like… there's a possibility that the database could be corrupt from a snapshot, so people were asking for a bit of, more, peace of mind with doing proper backups of MySQL.So, that's what we added. And it soon became apparent when more customers were asking for more solutions that we really needed to, like, step back and think about what we're actually offering. So, we rebuilt this whole, kind of like, database engine, then that allowed us to consume data from anywhere. So, we can easily add more backup types. So, the reason you can see all the ones you've listed there is because that's kind of what people have been asking for. And every time someone comes up with a new, [laugh], like, a new open-source project or database or whatever, we'll add support, even ones I've never heard of before. When people ask for some weird file—Corey: All it takes is just waiting for someone to reach out and say, hey, can you back this thing up, please?Simon: Yeah, exactly, some weird file-based database system that I've never ever heard of. Yeah, sure. Just give us [laugh] a test server to mess around with and we'll build, essentially, like, we use bash in the background for doing the backups; if you can stream the data from a command, we can then deal with the whole management process. So, that's the reason why. And then, I was seeing in, like, the Laravel space, for example, people were doing MySQL backups and they'd have a script, and then for whatever reason, someone rotated the passwords on the database and the backup script… was forgotten about.So, there it is, not working for months. So, we thought we could build a backup where you could just point it at where the Laravel project is. We can get all the config we need at the runtime because it's all there with the project anyway, and then thus, you never need to tell us the password for your database and that problem goes away. And it's the same with WordPress.Corey: I'm looking at this now just as you go through this, and I'm a big believer in disclaiming my biases, conflicts of interest, et cetera. And until this point, neither of us have traded a penny in either direction between us that I'm ever aware of—maybe you bought a t-shirt or something once upon a time—but great, I'm about to become a customer of this because I already have backup solutions for a lot of the things that you currently support, but again, when you're a grumpy admin who's lost data in the past, it's, “Huh, you know what I would really like? That's right, another backup.” And if that costs me a few hundred bucks a year for the peace of mind is money well spent because the failure mode is I get to rewrite a whole lot of blog posts and re-record all podcasts and pay for a whole bunch of custom development again. And it's just not something that I particularly want to have to deal with. There's something to be said for a holistic backup solution. I wish that more people thought about these things.Simon: Can you imagine having to pull all the blog posts off [unintelligible 00:22:19]? [laugh]—Corey: Oh, my got—Simon: —to try and rebuild it.Corey: That is called the crappiest summer internship someone has ever had.Simon: Yeah.Corey: And that is just painful. I can't quite fathom having to do that as a strategy. Every once in a while some big site will have a data loss incident or go out of business or something, and there's a frantic archiving endeavor that happens where people are trying to copy the content out of the Google Search Engine's cache before it expires at whatever timeline that is. And that looks like the worst possible situation for any sort of giant backup.Simon: At least that's one you can fix. I mean, if you were to lose all the payment information, then you've got to restitch all that together, or anything else. Like, that's a fixable solution, but a lot of these other ones, if you lose the data, yeah, there's no two ways around it, you're screwed. So.Corey: Yeah, it's a challenging thing. And it's also—the question also becomes one of, “Well, hang on. I know about backups on this because I have this data, but it's used to working in an AWS environment. What possible good would it do me sitting somewhere else?” It's, yeah, the point is, it's sitting somewhere else, at least in my experience. You can copy it back to that sort of environment.I'm not suggesting this is a way that you can run your AWS serverless environment on DigitalOcean, but it's a matter of if everything turns against you, you can rebuild from those backups. That's the approach that I've usually taken. Do you find that your customers understand that going in or is there an education process?Simon: I'd say people come for all sorts of reasons for why they want backup. So, having your data in two places for that is one of the reasons but, you know, I think there's a lot of reasons why people want peace of mind: for either developer mistakes or migration mistakes or hacking, all these things. So, I guess the big one we come up with a lot is people talking about databases and they don't need backups because they've got replication. And trying to explain that replication between two databases isn't the same as a backup. Like, you make a mistake you drop—[laugh] you run your delete query wrong on the first database, it's gone, replicated or not.Corey: Right, the odds of me fat-fingering an S3 bucket command are incredibly likelier than the odds of AWS losing an entire region's S3 data irretrievably. I make mistakes a lot more than they tend to architecturally, but let's also be clear, they're one of the best. My impression has always been the big three mostly do a decent job of this. The jury's still out, in my opinion, on other third-party clouds that are not, I guess, tier one. What's your take?Simon: I have to be careful. I've got quite good relationships with some of these. [laugh].Corey: Oh, of course. Of course. Of course.Simon: But yes, I would say most customers do end up using S3 as their storage option, and I think that is because it is, I think, the best. Like, is in terms of reliability and performance, some storage can be a little slow at times for pulling data in, which could or could not be a problem depending on what your use case is. But there are some trade-offs. Obviously, S3, if you're trying to get your data back out, is expensive. If you were to look at Backblaze, for example, as well, that's considerably cheaper than S3, especially, like, when you're talking in the petabyte-scale, there can be huge savings there. So… they all sort of bring their own thing to the table. Personally, I store the backups in S3 and in Backblaze, and in one other provider. [laugh].Corey: Oh, yeah. Like—Simon: I like to have them spread.Corey: Like, every once in a while in the industry, there's something that happens that's sort of a watershed moment where it reminds everyone, “Oh, right. That's why we do backups.” I think the most recent one—and again, love to them; this stuff is never fun—was when that OVH data center burned down. And OVH is a somewhat more traditional hosting provider, in some respects. Like, their pricing is great, but they wind up giving you what amounts to here as a server in a rack. You get to build all this stuff yourself.And that backup story is one of those. Oh, okay. Well, I just got two of them and I'll copy backups to each other. Yeah, but they're in the same building and that building just burned down. Now, what? And a lot of people learned a very painful lesson. And oh, right, that's why we have to do that.Simon: Yeah. The other big lesson from that was that even if the people with data in a different region—like, they'd had cross-regional backups—because of the demand at the time for accessing backups, if you wanted to get your data quickly, you're in a queue because so many other people were in the same boat as you're trying to restore stored backups. So, being off-site with a different provider would have made that a little easier. [laugh].Corey: It's a herd of elephants problem. You test your DR strategy on a scheduled basis; great, you're the only person doing it—give or take—at that time, as opposed to a large provider has lost a region and everyone is hitting their backup service simultaneously. It generally isn't built for that type of scale and provisioning. One other question I have for you is when I make mistakes, for better or worse, they're usually relatively small-scale. I want to restore a certain file or I will want to, “Ooh, that one item I just dropped out of that database really should not have been dropped.” Do you currently offer things that go beyond the entire restore everything or nothing? Or right now are you still approaching this from the perspective of this is for the catastrophic case where you're in some pain already?Simon: Mostly the catastrophic stage. So, we have MySQL [bin logs 00:27:57] as an option. So, if you wanted to do, like, a point-in-time of store, which… may be more applicable to what you're saying, but generally, its whole, whole website recovery. For example, like, we have a WordPress backup that'll go through all the WordPress websites on the server and we'll back them up individually so you can restore just one. There are ways that we have helped customers in the past just pull one table, for example, from a backup.But yeah, we geared towards, kind of, the set and the forget. And people don't often restore backups, to be honest. They don't. But when they do, it's obviously [laugh] very crucial that they work, so I prefer to back up the whole thing and then help people, like, if you need to extract ten megabytes out of an entire gig backup, that's a bit wasteful, but at least, you know, you've got the data there. So.Corey: Yeah. I'm a big believer in having backups in a variety of different levels. Because I don't really want to do a whole server restore when I remove a file. And let's be clear, I still have that grumpy old Unix admin of before I start making changes to a file, yeah, my editor can undo things and remembers that persistently and all. But I have a disturbing number of files and directories whose names end in ‘.bac' with then, like, a date or something on it, just because it's—you know, like, “Oh, I have to fix something in Git. How do I do this?”Step one, I'm going to copy the entire directory so when I make a pig's breakfast out of this and I lose things that I care about, rather than having to play Git surgeon for two more days, I can just copy it back over and try again. Disk space is cheap for those things. But that's also not a holistic backup strategy because I have to remember to do it every time and the whole point of what you're building and the value you're adding, from my perspective, is people don't have to think about it.Simon: Yes. Yeah yeah yeah. Once it's there, it's there. It's running. It's as you say, it's not the most efficient thing if you wanted to restore one file—not to say you couldn't—but at least you didn't have to think about doing the backup first.Corey: I really want to thank you for taking the time out of your day to talk to me about all this. If people want to learn more for themselves, where can they find you?Simon: So, SnapShooter.com is a great place, or on Twitter, if you want to follow me. I am @MrSimonBennett.Corey: And we will, of course, put links to that in the [show notes 00:30:11]. Thank you once again. I really appreciate it.Simon: Thank you. Thank you very much for having me.Corey: Simon Bennett, founder and CEO of SnapShooter.com. I'm Cloud Economist Corey Quinn and this is Screaming in the Cloud. If you've enjoyed this episode, please leave a five-star review on your podcast platform of choice, whereas if you've hated this episode, please leave a five-star review on your podcast platform of choice, along with an angry insulting comment that, just like your backup strategy, you haven't put enough thought into.Corey: If your AWS bill keeps rising and your blood pressure is doing the same, then you need The Duckbill Group. We help companies fix their AWS bill by making it smaller and less horrifying. The Duckbill Group works for you, not AWS. We tailor recommendations to your business and we get to the point. Visit duckbillgroup.com to get started.Announcer: This has been a HumblePod production. Stay humble.

    Small Business Made Simple Podcast
    How to Deal with Your Customers Objections - Podcast Episode 192

    Small Business Made Simple Podcast

    Play Episode Listen Later May 24, 2022 14:49


    How do you deal with your prospect's objections to buying your products or services?  Know the “I would love to purchase BUT”!  Yep, it is literally called the YES, BUT questions, and we need to make sure we are dealing with them to help the sales process be smoother, and easier, and ultimately you make more sales!  There's questions to be answered and a challenge to be had, should you be game enough! It's SO GOOD! You can find the show notes at www.socialmediaandmarketing.com.au/192 Take a listen to episode 192 and hear the GOLD! WANT IDEAS ON WHAT TO POST ON SOCIAL MEDIA? Free eBook – https://bit.ly/108Social   READY TO LIFT YOUR SOCIAL MEDIA GAME? Take the Challenge: https://bit.ly/5daysocialchallenge   WANT TO CREATE YOUR FIRST SUCCESSFUL FACEBOOK AD? Download the FREE eBook: https://bit.ly/beginnersguidetoads   SHOW NOTES (including a transcription of this episode and all links and resources): www.socialmediaandmarketing.com.au/192    DM JENN OVER ON INSTAGRAM https://www.instagram.com/jenndonovan_/

    The Insurance Coffee House
    Embedding a Marriage of Tech and Product Innovation – with Darcy Shapiro, COO Americas, Cover Genius

    The Insurance Coffee House

    Play Episode Listen Later May 24, 2022 41:20


    “Customers are coming to expect that when they purchase a product or interact with a brand online, protection is a given”, says Darcy. Joining Cover Genius in 2018, the former lawyer shares her pivot in to the insurance sector and transition to insurtech, following varied roles with AIG, Liberty Mutual and The Hartford. Darcy explains the journey to the launch of Cover Genius and the benefit on offer from its core technology product, XCover – a global distribution platform for all lines of insurance.  “The core feature is that it's product agnostic. We can be a central integration point for a business to be able to offer any types of insurance products in any of the markets where they're doing business.” Working across a broad spectrum of sectors and with some of the world's best known brands – including Booking.com, Ryanair, Intuit, eBay, Wayfair and Amazon, Darcy outlines the advantages Cover Genius offers to customers, clients and capacity providers, as well as their approach to using anonymised data from partners.  Darcy shares her thoughts on the future of the insurance sector and discusses the value those with insurance knowledge can bring to the team, emphasising the importance of a growth mindset at all stages of a career journey.  For those looking to transition in to the insurtech space, Darcy highlights the importance of research, understanding the different value propositions on offer and building a network. “Once you know people, they'll want to help you out. If opportunity doesn't exist today, it might in a year or two.” Connect with Darcy Shapiro on https://www.linkedin.com/in/darcy-shapiro-581a23a9/ (LinkedIn), email darcy@covergenius.com or find out more about https://covergenius.com/ (Cover Genius). The Insurance Coffee House Podcast is hosted by Nick Hoadley, CEO, https://my.captivate.fm/www.insurance-search.com (Insurance Search), the Executive Search Consultancy for growing Insurance and Insurtech businesses across the globe. To discuss identifying & attracting the very best talent to your team or being a podcast guest, reach out to Nick via nick.hoadley@insurance-search.com or connect on https://www.linkedin.com/in/nick-hoadley-78a498143/ (LinkedIn) Copyright https://insurance-search.com/ (Insurance) https://insurance-search.com/ (Search) 2022 – All Rights Reserved.    

    Let's Talk Loyalty
    #226: Virgin Red - Where Customers Genuinely Come First (Short Summary Show)

    Let's Talk Loyalty

    Play Episode Listen Later May 24, 2022 7:12


    In today's short summary episode of Let's Talk Loyalty, Paula Thomas looked back on her conversation with Virgin Reds Chief Marketing Officer, Kelly Best who shared exactly how Virgin is prioritising its customers throughout their new Virgin Red Program. Virgin realised that customers really dislike when their loyalty points expire, so they created a programme where that would never happen! Another key principle is how Virgin Red ensured its program is accessible to all of its members, creating an affordable and appealing partnerships with dozens of small businesses, supporting them while ensuring rewards were easy to reach for its members. Listen to this show to learn more about how iconic brand is truly prioritising its customers in its group-wide loyalty program. Show Notes: Virgin Red Kelly Best #84: Virgin Red Loyalty Programme Launches in the UK #195: Virgin Red - The Red Thread Connecting the Virgin Brand Globally

    Packet Pushers - Full Podcast Feed
    Network Break 383: Cyber Insurers Realize Customers Have Terrible Security; F5's Big Vulnerability

    Packet Pushers - Full Podcast Feed

    Play Episode Listen Later May 23, 2022 42:23


    This week's Network Break discusses a new threat containment feature from Rubrik to prevent companies from re-infecting themselves via compromised backups. F5 has released patches for a serious vulnerability in its Big-IP load balancer, cyber insurers raised premiums by as much 92% last year, and more IT news. The post Network Break 383: Cyber Insurers Realize Customers Have Terrible Security; F5’s Big Vulnerability appeared first on Packet Pushers.

    Packet Pushers - Network Break
    Network Break 383: Cyber Insurers Realize Customers Have Terrible Security; F5's Big Vulnerability

    Packet Pushers - Network Break

    Play Episode Listen Later May 23, 2022 42:23


    This week's Network Break discusses a new threat containment feature from Rubrik to prevent companies from re-infecting themselves via compromised backups. F5 has released patches for a serious vulnerability in its Big-IP load balancer, cyber insurers raised premiums by as much 92% last year, and more IT news. The post Network Break 383: Cyber Insurers Realize Customers Have Terrible Security; F5’s Big Vulnerability appeared first on Packet Pushers.

    Packet Pushers - Fat Pipe
    Network Break 383: Cyber Insurers Realize Customers Have Terrible Security; F5's Big Vulnerability

    Packet Pushers - Fat Pipe

    Play Episode Listen Later May 23, 2022 42:23


    This week's Network Break discusses a new threat containment feature from Rubrik to prevent companies from re-infecting themselves via compromised backups. F5 has released patches for a serious vulnerability in its Big-IP load balancer, cyber insurers raised premiums by as much 92% last year, and more IT news. The post Network Break 383: Cyber Insurers Realize Customers Have Terrible Security; F5’s Big Vulnerability appeared first on Packet Pushers.

    The Real Truth About Health Free 17 Day Live Online Conference Podcast
    The Livestock Industry Helps To Create Disease Which Turns People Into Customers For The Use Of Drugs - T. Colin Campbell, PhD - Interview

    The Real Truth About Health Free 17 Day Live Online Conference Podcast

    Play Episode Listen Later May 23, 2022 11:27


    The Livestock Industry Helps To Create Disease Which Turns People Into Customers For The Use Of Drugs - T. Colin Campbell, PhD - Interview T. Colin Campbell, Ph.D. • https://nutritionstudies.org/• Book - China Study: The Most Comprehensive Study of Nutrition Ever Conducted and the Startling Implications for Diet, Weight Loss and Long Term Health T. Colin Campbell, PhD has been dedicated to the science of human health for more than 60 years. His primary focus is on the association between diet and disease, particularly cancer. Although largely known for the China Study — one of the most comprehensive studies of health and nutrition ever conducted, and recognized by The New York Times as the “Grand Prix of epidemiology” — Dr. Campbell's profound impact also includes extensive involvement in education, public policy, and laboratory research.Dr. Campbell grew up on a dairy farm and was the first in his family to go to college, where he studied pre-veterinary medicine at Pennsylvania State University. After obtaining his bachelor's degree, and while completing his first year at the University of Georgia veterinary school, he received a telegram from a well known professor at Cornell University, offering a scholarship and research opportunity too good to turn down. And so he completed his education at Cornell University (M.S., Ph.D.) and MIT (Research Associate) in nutrition, biochemistry and toxicology. He then spent 10 years on the faculty of Virginia Tech's Department of Biochemistry and Nutrition before returning to Cornell in 1975 where he presently holds his Endowed Chair as the Jacob Gould Schurman Professor Emeritus of Nutritional Biochemistry in the Division of Nutritional Sciences.Dr. Campbell's research experience includes both laboratory experiments and large-scale human studies. He has received over 70 grant-years of peer-reviewed research funding (mostly with NIH), served on grant review panels of multiple funding agencies, actively participated in the development of national and international nutrition policy, and authored over 300 research papers. Throughout his career, he has confronted a great deal of confusion surrounding nutrition and its effects. It is precisely this confusion that he has focused so much on, in recent years. #ColinCampbell #TheRealTruthAboutHealth  #WholeFood #Vegan #Vegetarian #PlantBasedNutrition CLICK HERE - To Checkout Our MEMBERSHIP CLUB: http://www.realtruthtalks.com  • Social Media ChannelsFacebook: https://www.facebook.com/TRTAHConferenceInstagram : https://www.instagram.com/therealtruthabouthealth/ Twitter: https://twitter.com/RTAHealth Linkedin: https://www.linkedin.com/company/the-real-truth-about-health-conference/ Youtube: https://www.youtube.com/c/TheRealTruthAboutHealth    • Check out our Podcasts  Visit us on Apple Podcast and Itunes search:  The Real Truth About Health Free 17 Day Live Online Conference Podcast Amazon: https://music.amazon.com/podcasts/23a037be-99dd-4099-b9e0-1cad50774b5a/real-truth-about-health-live-online-conference-podcastSpotify: https://open.spotify.com/show/0RZbS2BafJIEzHYyThm83J Google:https://www.google.com/podcasts?feed=aHR0cHM6Ly9mZWVkcy5zaW1wbGVjYXN0LmNvbS8yM0ZqRWNTMg%3D%3DStitcher: https://www.stitcher.com/podcast/real-truth-about-health-live-online-conference-podcastAudacy: https://go.audacy.com/partner-podcast-listen-real-truth-about-health-live-online-conference-podcastiHeartRadio: https://www.iheart.com/podcast/269-real-truth-about-health-li-85932821/ Deezer: https://www.deezer.com/us/show/2867272 Reason: https://reason.fm/podcast/real-truth-about-health-live-online-conference-podcast • Other Video ChannelsYoutube:https://www.youtube.com/c/TheRealTruthAboutHealthVimeo:https://vimeo.com/channels/1733189Rumble:  https://rumble.com/c/c-1111513 Facebook:https://www.facebook.com/TRTAHConference/videos/?ref=page_internal DailyMotion: https://www.dailymotion.com/TheRealTruthAboutHealthBitChute:https://www.bitchute.com/channel/JQryXTPDOMih/ Disclaimer:Medical and Health information changes constantly. Therefore, the information provided in this podcast should not be considered current, complete, or exhaustive. Reliance on any information provided in this podcast is solely at your own risk. The Real Truth About Health does not recommend or endorse any specific tests, products, procedures, or opinions referenced in the following podcasts, nor does it exercise any authority or editorial control over that material. The Real Truth About Health provides a forum for discussion of public health issues. The views and opinions of our panelists do not necessarily reflect those of The Real Truth About Health and are provided by those panelists in their individual capacities. The Real Truth About Health has not reviewed or evaluated those statements or claims. 

    Hammer & Grind
    EP64: The Hidden Secret To Sales

    Hammer & Grind

    Play Episode Listen Later May 23, 2022 33:58


    Stop sabotaging your sales and start establishing an affinity with your customers. Listen to learn why your customers must always know, like, and trust you! In this episode, we talk about… What affinity is and how it impacts sales 3 things that must happen on every single sales call: 1. Customers must know you 2. They must like you 3. They must trust you Remember: Sales isn't about you, it's about the customer Suggestion to record your next sales call to become aware of what you say Don't try to be perfect for your clients It's okay to not know everything Understand what head trash your client might have and how to work around it Don't make the customer wrong Create a winning opportunity Make sure these 3 things align: 1. Affinity 2. Reality 3. Communication 2 types of sales wins: 1. Customer likes you and wants to hire you 2. Customer likes you and can't afford you (but still refers you to others) Links to Resources: Learn how to better manage pressure in the Profit Club – www.hammerandgrind.com/theprofitclub Discord - https://discord.gg/jd3yX6crQ8 Facebook group - https://www.facebook.com/groups/thecontractorprofitgroup Facebook – https://www.facebook.com/hammerandgrindpodcast Instagram - https://www.instagram.com/hammerandgrindpodcast/ Website – www.hammerandgrind.com Help us get the word out to other contractors by leaving us a review or sharing our podcast!

    Work Less, Earn More
    EP 119: Roundup: How Did You Get Your First Customers or Clients?

    Work Less, Earn More

    Play Episode Listen Later May 23, 2022 26:50


    In the last episode, you heard the story of how I got my first clients and customers and finally started attracting the right customers.Now I want to share the stories of several other business owners and how they got their first customers and how those clients led them to where they are today.Emily Banks works with online business owners to help elevate their brands, products and marketing materials through strategy based design.Tiffany Pichardo of Virtually Simple is a Virtual Assistant who specializes in customer service and YouTube growth. Samantha Harris is a Lead Generation and Sales Strategist for online business owners. She focuses on developing organic strategies to help her clients reach more of their target audience so they can sell more of their offers.Tony Rulli is the Co-founder and Head of Advertising at Intentional Spark, a digital advertising agency dedicated to helping online business owners grow their businesses through digital marketing. Tony and his teams focus on Facebook and Instagram ads, but also manage all ad platforms for their clients. Listen to the full episode to hear:How Samantha used Instagram and Facebook to network her way into her first clientsHow being engaged in private groups and chats for small business owners landed Emily her first clients, without having to pitch her servicesHow Tiffany built her skill set in another position that led to her first clientsHow providing value, support, and free consultations through networking groups helped Tony fill his client rosterLearn more about Emily Banks:Emily Banks CreativeInstagram: @EmilyBanksCreativeLearn more about Tiffany Pichardo:YouTube: The Happy HomeschoolerLearn more about Samantha Harris:TheSamanthaHarris.comInstagram: @TheSamantHarrisTikTok: @TheSamantHarrisLearn more about Tony Rulli:Intentional SparkInstagram: @IntentionalSparkLearn more about Gillian:Startup SocietyGet on the waitlist for VALIDATEProfit Planning ChallengeGet in touch!Instagram: @GillianZPerkinsResources:Work Less, Earn More Ep 118: How I Finally Found My First Customers

    MLM Nation
    How Megan George got 100 Customers in a Month using Tiktok

    MLM Nation

    Play Episode Listen Later May 23, 2022 31:05


    Megan George shares social media tips and her Tiktok routine that helped her get 100 customers in a month for her network marketing businessWho is Megan George?Before Megan George got started in network marketing, she was working 60 hours a week for Corporate America and was burnt out from the long hours.Today she's a 6 figure earner with a team of over 1800 customers and 300 team members.Megan credits her success to her consistency, grit and how she shows up on social media every single day.Favorite QuoteThe harder the fall, the bigger the bounceRecommended Books 21 Irrefutable Laws of Leadership by John Maxwell Superfans by Pat Flynn  Recommended Online AppTelegramRecommended Prospecting ToolVideo inside Facebook Groups using ATM (Add Tag Message) strategy Contact InfoMegan George on Facebook and Instagram and Tiktok

    Screw The Commute Podcast
    597 - Make it easy for your customers: Tom talks Online Customer Service

    Screw The Commute Podcast

    Play Episode Listen Later May 23, 2022 14:27


    In today's episode, I tell you how to get customer satisfaction online and what to use. There are so many tech solutions to the "customer service" problem, so don't keep it a problem. Use what I tell you and you'll reap the rewards. Screw The Commute Podcast Show Notes Episode 597 How To Automate Your Business - https://screwthecommute.com/automatefree/ Internet Marketing Training Center - https://imtcva.org/ Higher Education Webinar – https://screwthecommute.com/webinars See Tom's Stuff – https://linktr.ee/antionandassociates 01:09 Tom's introduction to Online Customer Service 02:46 Give the customers many ways to get their problem resolved 04:59 Customer self-service must actually work 07:59 Make it easy to interact and be empathetic 10:49 Figure out what you can do to make it right Entrepreneurial Resources Mentioned in This Podcast Higher Education Webinar - https://screwthecommute.com/webinars Screw The Commute - https://screwthecommute.com/ Screw The Commute Podcast App - https://screwthecommute.com/app/ College Ripoff Quiz - https://imtcva.org/quiz Know a young person for our Youth Episode Series? Send an email to Tom! - orders@antion.com Have a Roku box? Find Tom's Public Speaking Channel there! - https://channelstore.roku.com/details/267358/the-public-speaking-channel How To Automate Your Business - https://screwthecommute.com/automatefree/ Internet Marketing Retreat and Joint Venture Program - https://greatinternetmarketingtraining.com/ KickStartCart - http://www.kickstartcart.com/ Copywriting901 - https://copywriting901.com/ Disabilities Page - https://imtcva.org/disabilities/ Email Tom: Tom@ScrewTheCommute.com Internet Marketing Training Center - https://imtcva.org/ Related Episodes YouTube Hacks - https://screwthecommute.com/596/ More Entrepreneurial Resources for Home Based Business, Lifestyle Business, Passive Income, Professional Speaking and Online Business I discovered a great new headline / subject line / subheading generator that will actually analyze which headlines and subject lines are best for your market. I negotiated a deal with the developer of this revolutionary and inexpensive software. Oh, and it's good on Mac and PC. Go here: http://jvz1.com/c/41743/183906 The Wordpress Ecourse. Learn how to Make World Class Websites for $20 or less. https://screwthecommute.com/wordpressecourse/ Join our Private Facebook Group! One week trial for only a buck and then $37 a month, or save a ton with one payment of $297 for a year. Click the image to see all the details and sign up or go to https://www.greatinternetmarketing.com/screwthecommute/ After you sign up, check your email for instructions on getting in the group.

    Six O'Clock News
    22/05/2022 The energy supplier, E.ON has warned that up to 40 per cent of its customers could face fuel poverty in October

    Six O'Clock News

    Play Episode Listen Later May 22, 2022 15:21


    One of Britain's biggest energy suppliers, E.ON has warned that up to 40 per cent of its customers could face fuel poverty in October

    Your Shopify business is a journey. We help navigate and accelerate growth in the complex world of ecommerce.
    Why Shopify Store Customers Are Demanding Voice Support With Gianna Scorsone Of Aircall

    Your Shopify business is a journey. We help navigate and accelerate growth in the complex world of ecommerce.

    Play Episode Listen Later May 22, 2022 40:58


    In today's Shopify eCommerce podcast, my guest is Gianna Scorsone the GM and Head of North America from Aircall. They are a cloud-based business phone solution for ecommerce brands. They enable Shopify brands to connect more genuinely, consistently, and effectively with their customers by providing past context to conversations. They serve anyone who needs a voice channel powered with integrations of over 100 tools and platforms, including Shopify.They are turning the voice channel from a black box that requires manual review of recordings or live note taking into a smart, AI-enabled channel. They really are making it possible for all Shopify brands, regardless of their maturity and complexity to drive customer engagement and ultimately loyalty at scale.Profitably GROW and SCALE your Shopify store with the resources mentioned in todays ecommerce podcast episode.CLICK HERE > eCommerceFastlane.com and eCommerceFastlanePodcast.com See acast.com/privacy for privacy and opt-out information.

    Manage Smarter
    202: Julie Hansen: Improving Digital Credibility

    Manage Smarter

    Play Episode Listen Later May 22, 2022 27:04


    Julie is a virtual-selling thought leader and the author of three books including the recent, "Look Me In The Eye: Using Video to Build Relationships with Customers, Partners, & Teams," which was named Top Sales Book of 2021. Through her Selling On Video Master Class and coaching, Julie helps sales leaders and teams to leverag