Podcasts about customers

Blending AI Efficiency with Human Insight  Shep interviews Vinod Muthukrishnan, Vice President & General Manager of Webex Customer Experience at Cisco. He talks about how AI is moving from a technology tool to a collaborative coworker that helps businesses personalize service, automate routine tasks, and close the customer experience gap.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can AI create a human-centered customer experience?  How is artificial intelligence transforming customer service interactions?  What are the most effective ways to use analytics to improve customer support and reduce unnecessary contact center calls?  How can automation help resolve frequent customer complaints, such as long wait times or repetitive interactions?  Why should companies rethink traditional metrics, such as average handle time, when evaluating customer service performance?  Top Takeaways:    AI has evolved from being just a tool to becoming an actual coworker. It can handle routine tasks and take on responsibilities like note-taking during meetings, freeing up a lot of employees' time. This shift is radically transforming how we engage, connect, collaborate, and communicate with customers.  Brand interactions should aim to feel like engaging with a favorite human. The best experiences remember customers' history, never making them repeat themselves, and understanding their unique preferences. They also minimize wait times and meet customers on their channel of choice.  Customers are understanding when they know you genuinely care about their issues and are actively working to resolve them. But if they have to call three times for the same issue, it becomes another problem.   If you use AI to solve problems the right way, you bring customers to your side of the equation. Instead of asking the generic ‘How can I help you?' when they've already called multiple times, AI can help you acknowledge their frustration by providing customer history and knowledge base in real time, and guide you on the next best step to fixing the issue.  Using AI and analytics to predict, prevent, and preempt issues by proactively giving customers the information they need before they even ask creates a seamless experience where people rarely need to call for help.   Call containment and call deflection with AI do not mean companies stop talking to customers. It means letting AI handle routine tasks like password resets or payment verifications, so that when customers reach a human agent, the conversation can focus on more important tasks, like resolving complex issues or exploring new products.  Plus, Shep and Vinod discuss why brands that go “all-in” on AI for customer support often end up reversing their decisions. Tune in!  Quote:   "We have to start looking at AI not as a tool or a product, but as a teammate."    About:    Vinod Muthukrishnan is the VP & GM of Webex Customer Experience at Cisco. He is an expert in AI and innovative technology to transform how brands engage with customers, ensuring experiences are more human and personalized.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.   Learn more about your ad choices. Visit megaphone.fm/adchoices

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video Episode "The reality of a client advocates daily work is translating fear into clarity." Shop owner and coach Clint White explores a powerful shift at the auto repair front counter, from “Service Advisor” to “Repairathist.” He explains that because vehicles represent freedom and control, many customers arrive feeling anxious and financially defensive. As a result, the Repairathist's role becomes part technician, part therapist, focused on translating fear into clarity and helping people feel understood. Customers aren't buying parts, he says; they're buying relief. The conversation dives into how to put this mindset into practice, starting with a “language shift” that replaces industry jargon like “diag” and “DVI” with clear, value-based explanations. This approach invites customers into the process instead of making them feel excluded. White also stresses the importance of transparency, showing clients the “MRI and X-ray” of their vehicle before prioritizing repairs, and ensuring that front counter promises align with what happens in the shop. Ultimately, the episode defines the Repairathist as a professional with an “others first” mindset who builds trust through empathy, honesty, and consistency—delivering an experience so positive that customers remember how they felt more than what they spent. Timestamps 00:00:00 – Introduction 00:01:45 – Introducing the "Repairist" 00:03:15 – Therapy at the Counter: Clint explains that a Client Advocate's role is akin to a therapist, tasked with "translating fear into clarity" for anxious customers. 00:06:45 – The Psychology of the Car: Discussion on how vehicles represent freedom and control, making repairs an emotional issue rather than just a mechanical one. 00:10:15 – Selling Relief, Not Parts: Clint delivers the key insight that customers are not buying repairs; they are buying "relief from their current situation". 00:11:30 – The Experience Economy: The "Steak Dinner" analogy—customers don't remember the price as much as they remember how the experience made them feel. 00:14:00 – The Language Shift: Clint warns against using jargon like "diag" or "DVI," which makes customers feel excluded or stupid. He suggests using "testing and procedures" instead. 00:19:15 – Transparency & The MRI: Clint advocates for showing the customer "everything that is knowable" (the MRI/X-ray) before asking them to make a decision. 00:20:45 – Hiring for Heart: Clint explains that he hires for a "servant's heart" first; technical knowledge is secondary to empathy. 00:22:00 – The ROI of Empathy: Discussion on the business benefits of this mindset, including "sticky" clients, reduced staff turnover, and better reputation. 00:26:45 – Relationship vs. Transaction: Clint defines success not by money, but by building relationships strong enough that clients send Christmas cards years later Clint White, Coaching with Integrity, clint@coachingwithintegrity.llc Thanks to our Partners, NAPA Auto Care and NAPA TRACS Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care NAPA TRACS will move your shop into the SMS fast lane with onsite training and...

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Robbie Baxter is the world's leading expert on subscription and membership models. She wrote two bestselling books The Membership Economy and The Forever Transaction, hosts the podcast Subscription Stories, and has advised organizations like Netflix, Microsoft and the Wall Street Journal. Top 3 Value Bombs 1. Success comes from solving a real problem—not always from following your passion. 2. Subscriptions aren't about dumping content—they're about building trust and solving an ongoing need. 3. Subscribers stay for the community—make them feel they belong and they'll never want to leave. Explore Robbie's work and books. Check out her website - Robbie's Website Sponsors HighLevel - The ultimate all-in-one platform for entrepreneurs, marketers, coaches, and agencies. Learn more at HighLevelFire.com. Cape - A privacy-first mobile carrier, built from the ground up with security as the priority. If you care about protecting your digital life without giving up your smartphone, Cape makes that possible. Visit Cape.co/fire and use code FIRE for 33% off cape for 6 months today! Framer - A website builder that offers real-time collaboration, a robust CMS with everything you need for great SEO, and advanced analytics that include integrated A/B testing. Get started building for free today at Framer.com/fire. For 30% a Framer Pro annual plan use code FIRE!  

Want to double your ticket average without being pushy? Get access to real-time sales training, scripts, and role-play coaching inside the Blue Collar Closer community — join today before the next live Q&A drops: https://wastenoday.pro/BCC Join the Waste No Day! Facebook group: https://wastenoday.pro/FBgroup Coral Whale is a returning guest on the podcast and specializes in maximizing HVAC maintenance calls. She focuses on turning traditionally low-profit maintenance visits into consistent, profitable opportunities by simplifying communication, building trust with homeowners, and presenting clear solutions. Coral shares real-world experience from the field, emphasizing consistency, respect in customers' homes, and strong communication as the foundation for long-term client relationships and repeat business.   In this episode, we talked about maintenance calls, conversion, discipline, consistency...

The All Local Afternoon Update for Monday, February 16th 2026

It’s been called the “Case of the Century”, and it could change supermarket pricing forever. The ACCC is taking Coles to the Federal Court, alleging it engaged in a planned campaign to mislead customers over price discounts. Coles is denying allegations, saying the prices were a result of global inflation. In this episode of The Briefing, Natarsha is joined by economist Dr Meg Elkins, who unpacks today’s historic case and its implications for both consumers and companies. Headlines: Accused Bondi Gunman, Naveed Akram, has appeared in court for the first time, South Australian Police have announced a new search for evidence related to the disappearance of 4-year-old Gus Lamont, police are appealing for information after an 85-year-old was kidnapped from his Sydney home, and former US President Barack Obama has admitted he believes in aliens. See omnystudio.com/listener for privacy information.

Coles has been accused by the consumer watchdog of a planned campaign to mislead customers on the prices of hundreds of items.On the opening day of a Federal Court case in Melbourne, the ACCC claimed the conduct by Coles was planned and that it would have violated the supermarket's internal policies but they were changed prior to the Down Down program discounts in question.Coles has rejected the allegations that the discounts were fake and says rampant inflation was behind the price increases.  The Bondi Beach terror attack gunman Naveed Akram has appeared on a video link before a Sydney court for the first time since his arrest in December.It was a largely procedural mention of the case about suppression orders over the identities of survivors.The 24 year old is facing nearly 60 charges, including 15 counts of murder and one of committing a terrorist act, over the shooting at Bondi during a Jewish event on December 14.He is yet to make a plea.Police believe an elderly man mistakenly kidnapped from his home in north-west Sydney is still alive and are pleading for his safe release.It's alleged three people kidnapped 85-year-old Chris Baghsarian from his home in North Ryde early on Friday morning.The ABC understands a video of Mr Baghsarian was filmed by his kidnappers and distributed by his captors, and that police believe the kidnappers may have been targeting a different family nearby.. with links to organised crime.But police say they have the wrong man. 

The opening day of a landmark case in the Federal Court between the ACCC and Coles has adjourned.The consumer watchdog is seeking to prove the supermarket giant breached consumer law by misleading customers with fake discounts.Coles' legal counsel has told the court that the case hinged on whether the supermarket was justified in lowering the prices of a basket of goods, raising them for a brief period, and then lowering them again.Earlier, lawyers representing the A-triple-C labelled the price discounts as "utterly misleading".Police investigating the disappearance of four-year-old Gus Lamont on a remote South Australian station say they've charged a person with unrelated offences.It's understood Gus Lamont's grandmother, Josie Murray, was arrested and charged with firearms offences, as police conducted another search of Oak Park Station, near Yunta.Police say the charges aren't related to the disappearance of the boy from the property in September.Earlier this month, they said a person living at the property was considered a suspect in Gus's disappearance, but stressed his parents weren't being investigated.American journalist, Savannah Guthrie, has appealed to the kidnappers of her 84 year old mother, Nancy, to "do the right thing" and release her.Police believe Nancy Guthrie was abducted from her home in Arizona two weeks ago .They are now examining DNA from a glove recovered three kilometres away, which appears to match the pair worn by a masked prowler seen in doorbell camera footage.

Summary: this episode of On the Brink, Andi Simon speaks with Alastair Frost about what it truly means to be future ready in a fast-changing world. Together, they explore how curiosity—asking "why" and "what if" like a child—opens the door to new possibilities, and how reclaiming our natural creativity helps individuals and organizations move beyond comfort and complacency. Rather than trying to predict the future, Frost encourages leaders to focus on what is inevitable and to build the mindset and habits that keep them adaptable, relevant, and ready for whatever comes next.   On On the Brink with Andi Simon, we often explore one central question: how do you keep from getting stuck or stalled in a world that refuses to stand still? In this episode, I had the pleasure of speaking with Allister Frost, a former Microsoft executive turned global keynote speaker and author of Ready Already. Alastair brings a refreshing and deeply practical perspective on what it means to be "future ready" in a time when change feels constant, overwhelming, and unpredictable. As an anthropologist, I often remind audiences that humans have always been innovators. When our ancestors harnessed fire, they transformed not only how they ate but how their brains evolved. We are, by nature, adaptive and creative. Yet today, many leaders and organizations behave as if stability is the goal and change is the threat. Allister challenges that thinking. Change Is Not the Enemy—Complacency Is One of the most powerful ideas in our conversation is this: we are not resistant to change because we dislike it. In fact, as a species, we thrive on it. The problem is not change itself—it's comfort. Allister contrasts two corporate mindsets from his career. In one company, the mantra was, "If it ain't broke, don't fix it." At Microsoft, the philosophy was closer to: "If it works today, it's already becoming obsolete." That shift—from preservation to proactive reinvention—is at the heart of a future-ready mindset. But here's the nuance: Alastair doesn't ask leaders to predict the future. Instead, he invites them to prepare for what is inevitable. The Power of "Inevitable" Rather than speculating about what the world might look like in 20 years, Alastair suggests focusing on what is almost certain to happen in the near term. Budgets will shift. Technologies will evolve. Customers will change their expectations. Systems that feel new today will eventually become outdated. Leadership will turn over. Markets will fluctuate. If these shifts are inevitable, then the question becomes: are you ready already? This approach feels practical and empowering. It pulls futurism out of the abstract and places it squarely in your hands. The Frost Framework: A Practical Process for Growth Allister has developed what many call the "Frost Framework," a simple but powerful growth cycle that individuals and organizations can use to stay adaptable. At its core, the process begins with identifying what is inevitable and choosing one area to explore. But the real magic happens in what he calls three human "superpowers"—abilities that artificial intelligence cannot replicate at the same depth: Open: Approach your work with childlike curiosity. Ask "Why?" as if you are five years old. Why do we hold this meeting? Why do we serve customers this way? Why does this process exist at all? Curiosity cracks open possibility. Surprise: Give yourself permission to imagine bold, even ridiculous ideas. Most innovations begin as ideas that seem impractical. Let your thinking go big before reality trims it down. Tell: Courageously share your ideas in a way that invites collaboration. Replace "No, that won't work" with "Yes, and…" That simple shift can transform defensive conversations into generative ones. What I particularly appreciate is that this process is personal. It's not about waiting for the CEO to hand down the strategy. It's about each individual reconnecting with their own purpose and creativity. Humility: The Leader's First Step For senior leaders, Allister emphasizes humility. The higher you rise, the easier it is to believe you must have all the answers. In reality, the opposite is true. The future is too complex for any one person to control. A future-ready leader shifts from being a "know-it-all" to being a "learn-it-all." That humility not only relieves pressure—it unlocks collective intelligence across the organization. As I often say, humans are copycats. If leaders model curiosity, openness, and experimentation, others will follow. Reclaiming Your Creative Mind One of the most striking moments in our conversation was when Alastair described how people physically shrink when he mentions creativity. "I'm not creative," they say. But if you can daydream, you are creative. Creativity isn't confined to a whiteboard in a dark conference room. It happens on morning walks, in the quiet moments between sleep and waking, in conversations where someone asks "What if?" In fact, one of my favorite stories from our discussion involved a sales leader who realized that every time a client asked "What if?" he had ignored it. Yet that's where the opportunity lived. He returned home and built an entirely new "What If" sales process. That's the shift—from defending the status quo to exploring possibility. Ready Already In a time when so many feel overwhelmed by uncertainty, this episode is a reminder that you do not need to predict the future. You need to prepare your mindset. Be curious. Focus on what is inevitable. Use your uniquely human superpowers. Lead with humility. Ask "What if?" The times are changing. But they always have. The question is not whether change will come. The question is: are you ready already? For more information about Allister Frost: Allister's profile linkedin.com/in/allisterspeaks Website allisterspeaks.com (Personal) Connect with me: Website: www.simonassociates.net Email: info@simonassociates.net Learn more about our books here: Rethink: Smashing the Myths of Women in Business Women Mean Business: Over 500 Insights from Extraordinary Leaders to Spark Your Success On the Brink: A Fresh Lens to Take Your Business to New Heights Watch for our new book, Rethink Retirement: It's Not The End--It's the Beginning of What's Next. Due out Spring 2026. Listen + Subscribe: Available wherever you get your podcasts—Apple, Spotify, Stitcher, YouTube, and more. If you enjoyed this episode, leave a review and share with someone navigating their own leadership journey. Reach out and contact us if you want to see how a little anthropology can help your business grow.  Let's Talk!

Why Experience Matters as Much (Or More) Than Product With Dan Thumberg, Swan Brewing Tony interviews Dan Thumberg, founder of Swan Brewing in Lakeland, Florida. Dan's background spans the carnival and amusement park industry, beer distribution, and leadership roles at American Express and Apple. He now combines enterprise-level service systems with small-business hospitality to build community-centered experiences. Plus, Dan shares insights from his journey across large customer service organizations and into entrepreneurship - and how those lessons shape the way he leads today. Key Takeaways: Design your service like a system. Customer service skills are more important than any of the hard skills you can teach. Customers have no patience for friction or hassles in today's market. There is a structural shift in hospitality expectations. Guests want an experience designed to be intentional, not accidental. It is crucial to hire people with service spirit, personality, and the ability to empathize because you cannot train for that. Be selective when you hire and continue to nurture them after you bring them onboard. The keys to building a customer-focused team are autonomy, mastery, and purpose. Train and empower your team to solve problems and support decisions that are not detrimental to the business. Book time with me to learn about our speaking, training, and consulting services: https://calendly.com/thetonyjohnson/strategy  Links & Resources:

Send us your feedback In this episode, Technology Partner Tom Maasland and Litigation Partner Andrew Horne examine AI through an insurance risk lens, discussing what insurers are most concerned about, how those concerns are evolving, and what professional firms and businesses need to do to stay insurable as AI use becomes mainstream.[01:07] Tom and Andy reflect on how recent insurer conversations have shifted from traditional cyber security concerns to AI taking centre stage, with insurers increasingly focused on how AI related risks translate into real world liabilities and claims exposure.[02:51] Andy talks through insurers' concerns that professionals may place reliance on AI generated work without adequate human oversight, highlighting cases where hallucinated outputs have resulted in court sanctions, regulatory referrals, reputational harm, and financial loss.[06:35] They then examine other examples of AI failures beyond the legal profession, noting some high profile examples from consulting, health, and retail where poorly supervised AI tools or use of AI has caused harm, embarrassment, or safety risks, reinforcing insurers' fears about unintended consequences when AI systems lack adequate guardrails.[09:44] Tom and Andy consider what happens when confidential and privileged information is entered into generative AI systems from an insurance risk perspective, prompting discussion on data training, contractual protections, enterprise grade closed circuit AI tools, and the growing risk of IP infringement or third-party confidentiality breaches.[12:17] Andy discusses insurers' expectations for clear AI guidelines and policies, staff training and human oversight, noting that despite increasing AI adoption, many New Zealand businesses are still well behind on risk frameworks and compliance as reported in Datacom's 2025 State of AI Index Research Report.[13:55] Lastly, they consider how AI insurers might assess AI risk in the future, highlighting that they are likely to follow the cyber insurance model, asking increasingly detailed questions about AI purpose, governance, security, provenance, and regulatory awareness, with potential impacts on premiums, exclusions, and coverage availability. Information in this episode is accurate as at the date of recording, 30 January 2026. Please contact Andrew Horne, Tom Maasland or our Litigation team if you need legal advice and guidance on any of the topics discussed in the episode. And don't forget to rate, review or follow MinterEllisonRuddWatts wherever you get your podcasts. You can also email us directly at techsuite@minterellison.co.nz and sign up to receive technology updates via your inbox here.  Additional resourcesDatacom's 2025 State of AI Index Research Report MinterEllisonRuddWatts publication: AI risks: WhFor show notes and additional resources visit minterellison.co.nz/podcasts

themselves to become better? While the experience economy remains important, Strategic Horizons cofounder B. Joseph Pine II argues that it's not enough to acquire and retain customers in today's competitive environment. He sees the next wave in business as one focused on offering outcomes to customers - and that might even mean only getting paid when customers succeed. He shares how this model might actually reduce risk, what it means in a world of AI and mass personalization, and ways that companies can truly deliver on their promises. Pine is author of the book The Transformation Economy: Guiding Customers to Achieve Their Aspirations.

Happy Valentine's Day Weekend! Need to Outperform Your Competitors in 2026? Favour Obasi-ike, MBA, MS delivers an insightful masterclass on outperforming your competition through applied and actionable SEO marketing tactics. The discussion covers the critical distinction between direct and indirect competitors, strategic approaches to competitive analysis using tools like SimilarWeb.com and SparkToro.com, and the importance of focusing on long-term performance over short-term rankings.Favour emphasizes the value of understanding customer intent, the difference between pre-purchase and post-purchase behavior, and how to leverage both Google search and social media platforms like Instagram for comprehensive market visibility. The session includes live Q&A with participants discussing real-world challenges in SEO strategy, website validation, and go-to-market approaches for startups in niche markets.Book SEO Services | Quick Links for Social Business>> ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Book SEO Services with Favour Obasi-ike⁠>> Visit Work and PLAY Entertainment website to learn about our digital marketing services>> ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Join our exclusive SEO Marketing community⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠>> Read SEO Articles>> ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Subscribe to the We Don't PLAY Podcast⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠>> Purchase Flaev Beatz Beats Online>> Favour Obasi-ike Quick LinksDetailed TimestampsIntroduction & Topic Overview00:00 - 02:02 - Opening: Outperform competitors with applied search everywhere optimization (SEO marketing tactics)02:02 - 03:10 - Understanding your competitors: National, international, local, and regional competitionDirect vs. Indirect Competitors03:10 - 04:46 - Defining direct and indirect competitors in your market04:46 - 06:17 - Market share dynamics and competitive positioningPractical Example: Flower Business Case Study06:17 - 09:13 - Using a Valentine's flower business as a practical example09:13 - 11:47 - Time-based pricing strategies and customer behavior patterns11:47 - 14:22 - Applying competitive insights to pricing and positioningSEO Strategy & Competitive Analysis14:22 - 17:35 - Understanding competitor strengths and weaknesses17:35 - 20:48 - Using competitive intelligence for content strategy20:48 - 23:19 - Keyword research and search intent analysisTools & Resources for Competitive Research23:19 - 25:42 - Introduction to SimilarWeb, SocialBlade, and SparkToro25:42 - 27:58 - Cost-effective alternatives for competitive analysis27:58 - 30:16 - Building long-term visibility through strategic toolsLive Q&A Session Begins•30:16 - 31:02 - Mohsen introduces himself: Software engineer starting a startup in the tattoo field31:02 - 32:34 - Question: How to approach SEO when there's no competition in your field?Google vs. Instagram Strategy Discussion32:34 - 35:05 - Why Google is the most unsaturated platform for search-based marketing35:05 - 37:15 - Instagram as a feed-based platform vs. Google as intent-based search37:15 - 40:30 - Pre-purchase vs. post-purchase intent: Amazon vs. YouTube analogyWebsite Validation & Trust Building40:30 - 43:12 - The importance of having a website for business credibility43:12 - 45:38 - Off-page SEO: Connecting Instagram to your website45:38 - 48:05 - Building relationship models across platformsAdvanced SEO Tactics48:05 - 50:21 - Running ads effectively: Brand awareness before advertising spend50:21 - 52:47 - Understanding audience targeting and customer journey mapping52:47 - 54:26 - Closing remarks and how to stay connected on ClubhouseFrequently Asked Questions (FAQs)1. What is the difference between direct and indirect competitors?Direct competitors are businesses that offer the same products or services within your niche or market. They target the same customer base and operate in similar ways. For example, if you sell red roses, other florists selling red roses are your direct competitors.Indirect competitors are businesses that offer different products or services but satisfy the same customer need or compete for the same market share. Using the flower example, supermarkets and farmer's markets selling flowers would be indirect competitors to a specialized florist.2. How do I find out who my competitors are?Favour recommends using several competitive analysis tools:SimilarWeb: For website traffic and audience insightsSocialBlade: For social media analytics and competitor trackingSparkToro: For audience intelligence and content discoveryYou can also identify competitors by searching for your target keywords on Google and seeing which businesses rank for those terms. Consider both national, international, local, and regional competitors depending on your market scope.3. Should I focus on Google or Instagram for my business?According to Favour, Google is the most unsaturated platform because it's based on search intent—people actively looking for specific solutions. Instagram is a feed-based platform better suited for brand awareness and showcasing visual results (before/after transformations, product demonstrations).Best approach: Use both strategically. Google captures pre-purchase intent (people researching solutions), while Instagram provides post-purchase validation and builds brand awareness. Having a website connected to your Instagram profile adds credibility and improves your off-page SEO.4. What's more important: ranking or performance?Favour emphasizes that performance is more important than ranking. Rankings fluctuate constantly (like stock prices or gas prices), but performance focuses on long-term outcomes:How quickly can you serve customers?What value do you provide beyond just appearing in search results?Can customers find your information when they need it?Anyone can rank with AI-generated content today, but what makes your business different is the experience, speed, and value you deliver to customers.5. How do I approach SEO if I have no competition in my field?When you're in a niche market with little to no competition, Favour suggests:Reverse engineer your success: If you're getting traction on Instagram, create corresponding website content (10 Instagram posts = 10 website articles)Focus on search volume: Research if there's search demand on Google for your servicesBuild credibility: Having a website validates your business more than social media aloneCreate content ecosystems: Connect your social media to your website through embedding posts and cross-linking6. Why is having a website important if I already have Instagram?A website provides business validation and credibility. As Favour's example illustrated: if three businesses offer the same service but only one has a website, customers will trust the one with a website because it demonstrates investment in human resources, infrastructure, and long-term commitment.Additionally, a website enables off-page SEO—when your Instagram links to your website, you're building relationship models between platforms that improve your overall search visibility.7. What is pre-purchase vs. post-purchase intent?Pre-purchase intent: Customers researching before buying (e.g., reading Amazon reviews, comparing products on Google)Post-purchase intent: Customers who already bought and need guidance (e.g., watching YouTube tutorials on how to use an air fryer they purchased)Understanding this distinction helps you create appropriate content for each stage of the customer journey. Google and review sites capture pre-purchase intent, while platforms like YouTube and Instagram serve post-purchase needs.8. Should I run ads if people can't find my business organically?Favour advises: Don't run ads first if people can't find you organically. If the answer to "Will they find my business without ads?" is no, then focus on building organic visibility first through SEO and content creation.If people can already find you organically, then running ads becomes more cost-effective because you're amplifying existing brand awareness rather than starting from zero.9. What are applied SEO marketing tactics?Applied SEO refers to search everywhere optimization—not just optimizing for Google, but creating a comprehensive presence across all platforms where customers might search:Google searchInstagram searchYouTube searchSocial media platformsReview sitesLocal directoriesIt's about understanding customer behavior across multiple touchpoints and ensuring your business is discoverable wherever customers are looking.Additional Resources MentionedSimilarWeb: Competitive website analyticsSocialBlade: Social media statistics and trackingSparkToro: Audience research and insightsChatGPT: AI content generation tool (mentioned in context of ranking vs. performance)See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

What if your website... doesn't matter anymore?This is called “Zero Click Commerce” In this episode of the High Voltage Business Builders Podcast, Neil breaks down the shift from keyword search to conversational buying. Customers are completing purchases inside ChatGPT, TikTok Shop, Instagram, and Google's AI environments without ever touching your website.If you are still optimizing only for traffic, funnels, and on-site conversions, you may be improving a system that customers are bypassing entirely.

Wild Child Wines is one of those rare downtown spots that feels instantly like a neighborhood living room—warm, inviting, and full of discovery. In this episode of Discover Lafayette, we sit down with Katie and Denny Culbert, the couple behind Lafayette's signature natural wine shop and wine bar, to talk about how Wild Child began, how it grew, and why it's become a destination for locals and visitors alike. Along the way, we also explore their other creative ventures—Katie's long-running boutique, Kiki, and Denny's career as a professional photographer whose work has taken him deep into food, place, and storytelling. Their vision and dedication to hospitality and curated wine culture earned Wild Child Wines a 2026 James Beard Award semifinalist nomination in the Outstanding Bar category, one of the highest honors in the American culinary and beverage world. This is really a major moment for Lafayette’s food and drink scene. Katie and Denny's story starts, fittingly, in Lafayette's community orbit. Denny was photographing an event for the newspaper. “It happened to be Palates and Pate. A big fundraiser,”when their paths crossed. Katie remembers she was in her late 20s, and after a mutual friend introduced them, they “found the same friend group at the same time.” Denny wasn't from Lafayette originally; he moved to South Louisiana for journalism, explaining, “I grew up in northeastern Ohio, but I moved to Baton Rouge in 2008 to intern for the Advocate” before landing a job at The Daily Advertiser. Working for the paper, he says, became the fastest way to understand Acadiana: “I’ve been to every single high school gymnasium, every festival, every school board meeting.” He even created a column called Dishing It Out, where he'd spend time inside local restaurants and build photo essays from the same set of questions he asked each owner, every time. Katie's background is equally rooted in local business and community. She has spent years helping operate Kiki, the boutique founded by her mother, Kiki Frayard, and describes how she stepped in to help make the business viable beyond its early stage: “Not so much with the creative side of it, more with the bookkeeping, looking at numbers and keep making it a viable business.” That blend: Katie's retail and business instincts and Denny's creative storytelling, formed a foundation for what became Wild Child Wines. Runaway Dish – “Their former life” “We used to have a magazine when we were doing Runaway Dish, a physical magazine that went along with each dinner. We’d do a chef interview and then farmer interviews for all the products that we were using. That also influenced Wild Child Wines, being in that world. It’s definitely how we ended up here because we met so many chefs. Denny was photographing chefs in their kitchens for the paper. And then beyond that, chefs really didn’t know one another. There was not a tight knit chef community. The goal was to bridge that and start these dinners where we’d get two chefs together, they come up with a menu, we pay for everything, and then any sous chefs could come and hang out and help, or just watch. It brought all these cool gangs of people together that we didn’t really know and they didn’t know each other. We’d get together every few months.” The idea for Wild Child Wines grew out of lived experience, not a business plan on paper. The couple traveled frequently for work, ate in great restaurants, met chefs, and kept discovering wines that simply weren't available in Lafayette. Katie describes how a shift happened while traveling: “It changed my thinking and perspective on what wine was and could be. It opened my eyes.” She remembers thinking, “Instead of driving to New Orleans and getting cases of wine every time we go, maybe we could just open a tiny wine shop.” They already had a downtown space; Denny had been renting it since 2016 as studio and workspace, so the “tiny wine shop” idea became real. Wild Child Wines opened in January 2020, just weeks before the world changed. “Right before Covid,” they say, an unexpected test for any new business. But their concept proved resilient. “Everyone still needed wine,” Katie says, and the shop pivoted fast. “We made a website overnight,” they recalled, creating pickup windows where they'd be “boxing wine, drinking wine, handing wine to people.” Looking back, they describe it as a strange but workable season: “For us personally, it was okay… the right concept.” A big part of the Wild Child experience is how they talk about wine, without intimidation, and with a deep respect for where it comes from. Katie explains that wine is, at its core, agriculture: “Wine is an agricultural product. It’s grapes.” Over time, she says, wine became commercialized and manipulated: “When you look at what wine has become, it’s become this process where lots of things are added to preserve it” For them, the appeal of low-intervention or “natural” wine is both philosophical and physical. “It should just be grapes,” she says, and she describes the feeling of these wines as having “a liveliness.” Denny offers a simple comparison: “Think of it more as like the farmers market of wine, rather than this mass produced grocery store wine.” They focus on small producers, sometimes only “300 to 600 cases of wine a year”, and still marvel that a tiny shop in Lafayette can receive a case from a winemaker in Umbria, Italy: “That's incredible.” Inside the shop, the goal is to help people try and learn in real time. They rotate “6 to 8 wines by the glass,” and if something is open, they're generous with tastes: “We'll give you a taste, as much as you want.” Customers can shop with a glass in hand, explore without pressure, and let curiosity lead. Katie laughs that they still see themselves as learners: “We're wine babies too. I still don't know a lot about wine,” Katie says. Yet the shop's culture and hospitality, powered by a staff they praise repeatedly, creates a place where people want to linger, meet, and return. Over time, Wild Child also expanded through food, always in service of the wine, but now very much part of the experience. Katie admits the shop was originally meant to be only “a tiny wine shop with a little tasting bar, 600 square feet,” but after lockdown, food grew naturally. She began working on pizza recipes during lockdown, hosting backyard pizza parties, then bringing that idea to the shop as a low-barrier entry point: “The barrier to entry for pizza is much lower than this new wine that they haven’t seen.” She describes the strategy plainly: “Everything that we’ve added is just to get more people in the door to sell more wine. That’s the goal.” Today, Wild Child offers a popular Friday lunch, making bread in-house and building a menu around sandwiches, salads, and “snacks”—including tinned fish, olives, and small plates. Food, for them, is also about local connection. Katie talks about sourcing flour from a local mill—“the flour we’re getting is milled right down the road at Straw Cove”—and finding produce at markets: “I'll go to Moncus Park mostly…” Their approach mirrors their wine philosophy: ingredients matter, and good inputs create good outcomes. “It goes back to the wine,” Denny says, emphasizing that they want products that are “clean” and made with care. Seafood is another growing part of the Wild Child story, especially oysters. They highlight a favorite oyster farmer: “Albert “Buzzy” Besson, Grand Isle native… he’s now farming oysters there.” Besson delivers directly to the shop every Thursday, and the relationship embodies what they love about downtown: small-business networks, familiar faces, and a Main Street feeling. They describe field trips with other downtown restaurants to learn oyster farming firsthand and reflect on the changing coastal reality that is shaping new oyster traditions. Katie and Denny Culbert in 2024 at Wild Child Wines. Photo by Brad Kemp of the Advocate. One of the most delightful segments of the interview is their passion for tinned fish, which has become a signature part of the shop's identity. Katie traces her “aha moment” to a Grand Canyon trip where canned smoked oysters became the perfect camp appetizer: “We're just on a sandy beach in the middle of the Grand Canyon eating smoked oysters out of a can.” What started as a personal love turned into a curated selection that grew so big it demanded its own wall, “floor to ceiling tin fish.” They'll even plate it for guests with pickles and fresh bread: “If you come in, we'll do tinned fish plate and set it up for you.” They love that it bridges cultures too—both the adventurous foodie and “the guy who’s been eating sardines in the duck blinds” can appreciate it. The episode also includes a meaningful reflection on Lafayette hospitality, prompted by the recent passing of Charlie Goodson of Charlie G's. Katie describes growing up around Charlie G's and remembers him as “such a mentor for so many people.” They recount seeing him in recent years, coming in for lunch and wine at Wild Child Wines with his wife. and how much it meant that he supported what they were building: “We felt like we were doing something right… knowing that he loved the place and supported it.” For them, Charlie's example is part of the inspiration behind the kind of welcome they want to offer. We close with practical details, such as where to find them and when to visit, and a brief, fun photography “nerd-out” with Denny. He shares his camera choice (a Nikon Z9), his photojournalism background at Ohio University, and a simple tip that applies to everyone, even iPhone shooters: “Not mixing light sources… if you’ve got a big window… turn off all the other lights in the room and use that.” The conversation ends with a glimpse into their personal lives and how their passions have become their work. As Katie puts it with a laugh, “Our hobby is the wine shop. It’s our house.” Wild Child Wines is located at 210 Vermilion Street, directly across from Parc Sans Souci. Their hours: Tuesday–Thursday, noon–8 PM, and Friday–Saturday, 11 AM–9 PM. Visit https://wildchildwines.com/ for more information.

-Introduction TomTom isn't just “navigation” anymore. In this episode of the InsurTech Leadership Podcast, Josh Hollander talks with Vinod Poomalai, Head of InsurTech Product Marketing at TomTom, about how insurers are using location, map, and traffic intelligence to improve how they price risk, validate claims, and build telematics programs that actually produce underwriting signal. Guest bio Vinod Pumalai leads go-to-market for TomTom's insurance and InsurTech vertical. His work focuses on helping carriers, brokers, actuaries, and InsurTech teams integrate TomTom's location and traffic data into risk models, pricing engines, and telematics workflows—with a practical emphasis on adoption inside real operating environments. Key topics -From static territories to live location intelligence -Why “territory” is a crude proxy—and how mobility patterns add resolution to risk. -Territory risk models powered by traffic + map data -How insurers use location and traffic attributes to refine pricing and portfolio strategy. -Telematics enablement: APIs, SDKs, and flexible integration -What teams actually plug into, and what the implementation path looks like in practice. -Claims validation and fraud detection using mobility history -Using historical mobility/traffic context to validate events faster and reduce leakage. -Where experimentation becomes operational value -The difference between demos and workflows that move loss ratio outcomes. -What the insurance market is missing in location data -Why the market has been underserved—and what that creates as an opportunity. -Talent and leadership required to make it real -Product, data, and insurance domain collaboration: what “good” looks like inside carriers. Quotes -“The insurance market as a whole is very underserved when it comes to location data, traffic data, and so on.” -“At the end of the day, what our clients really care about… is loss ratios.” -“Customers are leveraging our traffic data in validating auto insurance claims.” Resources -Vinod Poomalai: https://www.linkedin.com/in/vinod-kumar-poomalai/ -TomTom Insurtech: https://www.tomtom.com/solutions/insurtech/ -Joshua Hollander: https://www.linkedin.com/in/joshuarhollander/ If you found this useful, subscribe to the InsurTech Leadership Podcast on YouTube and your preferred podcast app. Share the episode with an underwriting, claims, or telematics leader on your team—and leave a review to help more operators find the show.

The best way to grow your business is to guarantee repeat customers.  On Designing Your Life Today, Pat Council, share how to solidify repeat customers.  Get your customers excited about doing more business with you, as well as sending you referrals.  This podcast discusses how to make getting repeat business easier. Resources and Mentions  Email List:  Join Pat's email list.  Click here. You Tube Video:  Pat Council Live If you found value in this episode, please share with a friend.           

Dynatrace is at a pivotal point, expanding beyond traditional observability into a platform designed for autonomous operations and security powered by agentic AI. In an interview on *The New Stack Makers*, recorded at the Dynatrace Perform conference, Chief Technology Strategist Alois Reitbauer discussed his vision for AI-managed production environments. The conversation followed Dynatrace's acquisition of DevCycle, a feature-management platform. Reitbauer highlighted feature flags—long used in software development—as a critical safety mechanism in the age of agentic AI. Rather than allowing AI agents to rewrite and deploy code, Dynatrace envisions them operating within guardrails by adjusting configuration settings through feature flags. This approach limits risk while enabling faster, automated decision-making. Customers, Reitbauer noted, are increasingly comfortable with AI handling defined tasks under constraints, but not with agents making sweeping, unsupervised changes. By combining AI with controlled configuration tools, Dynatrace aims to create a safer path toward truly autonomous operations. Learn more from The New Stack about the latest in progressive delivery: Why You Can't Build AI Without Progressive Delivery Continuous Delivery: Gold Standard for Software Development Join our community of newsletter subscribers to stay on top of the news and at the top of your game.  Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Most hardware teams don't fail because of engineering; they fail because they misread the market. In episode 314 of China Manufacturing Decoded, Adrian speaks with Renaud Anjoran about how product teams can answer three make-or-break questions before investing in prototypes, tooling, and mass production: Is there real demand? Why “friends and family” feedback is misleading, what strong validation actually looks like (interviews, deposits, LOIs, and real use tests), and how to run low-cost market experiments. Who is the target customer? How to move beyond “everyone” to a precise, reachable segment using hypothesis testing, interviews, and smart segmentation by industry, company size, and behavior. What features do customers truly want? A practical deep-dive into qualitative research, using a real-world example, showing how to identify must-have features, spot patterns across 20–30 interviews, and avoid costly over-engineering. Renaud explains why customer development must run in parallel with product development, how to de-risk market acceptance early, and why teams should avoid multiple prototype rounds without clear market proof. If you're bringing a physical product to market, whether consumer or B2B, this episode is a practical playbook for reducing risk, saving money, and increasing your chances of success.   Episode Sections: 00:00 – Intro: The big question — are you building what people will actually buy? 01:04 – Is there real demand? (customer discovery first) 09:40 – Who is the target customer? (segmentation beats ‘everyone') 15:35 – What features do customers actually want? (listen for patterns) 24:30 – Three lessons before you spend on tooling. 25:25 – Close & resources.   Related content… Agilian Technology — “The 3 Major Hardware Startup Killers: Part 1 – The Market.” Agilian Technology — “How to do Qualitative Market Research for a New Product.” Sofeast — “3 New Product Launch Tips for E-commerce Sellers.” QualityInspection.org — “9 Key Questions When Developing A New Product (Part 1).” QualityInspection.org — “The 8-Step Customer Journey Manufacturers Need To Consider.” The Mom Test: How to talk to customers & learn if your business is a good idea when everyone is lying to you by Robert Fitzpatrick The Right It: Why So Many Ideas Fail and How to Make Sure Yours Succeed by Alberto Savoia The Four Steps to the Epiphany: Successful Strategies for Products that Win by Steve Blank   This episode is brought to you by The Sofeast Group and includes links in the show notes to our blog posts and resources, and recommended books. For help with manufacturing in Asia, inspections, auditing, new product development, contract manufacturing, 3PL warehousing and fulfillment, visit sofeast.com. Tune in to learn concrete steps to ensure you're building something people will actually buy. Get in touch with us Connect with us on LinkedIn Contact us via Sofeast's contact page Subscribe to our YouTube channel Prefer Facebook? Check us out on FB

Hi friends, I'm Scott and this is What a Weird Week, a look at the odd, interesting, strange, fun and weird stories that made news this week. See bottom of shownotes page for a transcript of the podcast episode.  To Subscribe/ get in touch/ other/ see www.shownotes.page. Thanks for rating and reviewing along with subscribing!These are the shownotes for Season 7, Ep 7 first published Feb 13, 2026.  10 Man Breaks Allegedly Breaks Into Pizza Place, Cooks Pizza for Customers. https://people.com/former-little-caesars-employee-arrested-allegedly-breaking-in-selling-pizzas-11900047 9 Claw Machine Kid https://fox2now.com/news/missouri/toddler-climbs-into-claw-machine-at-soccerdome-in-webster-groves/ 8 During a boxing match at Madison Square Garden, heavyweight Jarrell Miller's toupee came loose https://news.sky.com/story/boxer-loses-hairpiece-in-the-ring-and-blames-mothers-shampoo-13501837 7 A 23-foot, 8-inch reticulated python discovered in Indonesia has been confirmed by Guinness World Records as the longest wild snake ever formally measured https://www.upi.com/Odd_News/2026/02/05/indonesia-Guinness-World-Records-longest-snake/8411770312850/ 6 A Colorado woman captured video of a rare weather phenomenon known as a "snownado" or "snow devil"https://www.upi.com/Odd_News/2026/02/06/snow-devil-Divide-Colorado/2181770394710/ 5 Five ice skaters were rescued by Vermont State Police and the U.S. Coast Guard after the ice sheet they were on broke away from the shore of Lake Champlain https://www.upi.com/Odd_News/2026/02/06/Lake-Champlain-drifting-ice-skaters-rescue/9801770396901/ 4 Texas man folds 250 functional paper planes, world reacts. https://www.upi.com/Odd_News/2026/02/09/Guinness-World-Records-paper-planes-one-hour/2351770657444/ 3 Twelve-year-old nabs Guinness Record for nuclear fusion. Also of note, Aiden has been working on this for four years... so like, since he was ~8 years old?! https://www.nbcdfw.com/news/local/young-dallas-scientist-builds-nuclear-fusion-machine-eyes-guinness-record/3981178/2 Love Stinks! ("Dollars for Dung") https://timesofindia.indiatimes.com/etimes/trending/got-an-ex-this-zoo-lets-you-name-animal-poop-after-them-for-5-on-valentines-day/articleshow/128209831.cms 1 (tie) Weird Valentine's 2026https://www.fastcasual.com/blogs/6-ways-restaurants-are-making-valentines-day-wonderfuly-weird-in-2026/  

Who would've thought? Last month, PepsiCo cut snack prices. McDonald's has been cutting prices, too, and said it's paying off. Yesterday, the company released better-than-expected results for the tail end of 2025. Also, big revisions to datasets like yesterday's jobs report are becoming more common in an economy undergoing big shifts, and Germany is looking to recruit foreign-born skilled workers as harsher immigration policy and rhetoric make the U.S. less appealing.

Who would've thought? Last month, PepsiCo cut snack prices. McDonald's has been cutting prices, too, and said it's paying off. Yesterday, the company released better-than-expected results for the tail end of 2025. Also, big revisions to datasets like yesterday's jobs report are becoming more common in an economy undergoing big shifts, and Germany is looking to recruit foreign-born skilled workers as harsher immigration policy and rhetoric make the U.S. less appealing.

Today I'm joined by Donald Kemp, General Sales Manager at Stowasser Buick GMC. We dig into why human-first social content is outperforming inventory posts, how moving F&I earlier drives higher penetration, and where dealers are quietly leaking money through junk fees. The conversation is tactical, practical, and immediately applicable for stores feeling margin pressure. This episode is brought to you by: 1. Experian Automotive - Like most Car Dealership Guy Listeners, you're constantly looking for the inside edge on the auto industry. So if you're ready to step up your game to the next level – outpacing the competition and building customer loyalty – there's only one place to go from here: Experian Automotive. They're the only ones with exclusive data across vehicles, consumers, and credit—plus expert data scientists who connect the dots to uncover the insights you need. Get the industry-leading insights from Experian Automotive today! Learn more by visiting @ https://carguymedia.com/4cfcLjZ. 2. Privacy4Cars - Privacy4Cars' app lets your team delete it all in minutes and prove it with a Certificate of Deletion. Customers pay more. Trade-in capture rates soar. And you stand out as the dealership that actually protects people and what matters most to them. Drive more trade-ins, more loyalty, and more revenue. Offer customer vehicle privacy services today– visit @ https://privacy4cars.com/. 3. Nomad Content Studio - Most dealers still fumble social—posting dry inventory pics or handing it off without a plan. Meanwhile, the store down the street is racking up millions of views and selling / buying cars using video. That's where Nomad Content Studio comes in. We train your own videographer, direct what to shoot, and handle strategy, to posting, to feedback. Want in with the team behind George Saliba, EV Auto, and top auto groups? Book a call @ http://www.trynomad.co. Check out Car Dealership Guy's stuff: For dealers: CDG Circles ➤ ⁠⁠⁠⁠⁠⁠https://cdgcircles.com/⁠⁠⁠⁠⁠⁠ Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Dealership recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgrecruiting.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Fix your dealership's social media ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.trynomad.co⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ For industry vendors: Advertise with Car Dealership Guy ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Industry job board ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://jobs.dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Request to be a podcast guest ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://www.cdgguest.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Topics: 00:43 What are the key business insights? 02:42 What is the used car strategy? 05:41 How to improve finance and service? 23:38 How to manage vendor relationships? 26:10 Which lead sources are best? 29:14 How to optimize lending practices? 34:37 How to leverage social media? 24:38 How to reduce credit card fees? Car Dealership Guy Socials: X ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠x.com/GuyDealership⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Instagram ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠instagram.com/cardealershipguy/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ TikTok ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠tiktok.com/@guydealership⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ LinkedIn ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠linkedin.com/company/cardealershipguy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Threads ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠threads.net/@cardealershipguy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Facebook ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠facebook.com/profile.php?id=100077402857683⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Everything else ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

From garage startup to global cult following. During NRF 2026, one thing really stood out in this conversation between Marie Schwartz and Jennifer Sprague, CMO at Hammit. Hammit has built something rare. Customers do not just buy a bag. They collect them. They trade them. They know the story behind the rivets. That kind of loyalty is intentional.. They discuss: - How Hammit protects its brand identity while expanding physical retail - Why resale and community are strengthening long-term loyalty - The operational discipline behind rapid DTC and store growth - Luxury today is built on identity, connection, and strategic retail expansion. Join the conversation with our global retail community at www.globalretailleaders.com

In this episode of Sales POP!, supplement industry veteran John Smiddy (New to Marketers) reveals the strategies behind his $100M+ in client revenue. Key takeaways for 2026:  AI-first optimization: Structure your product data for AI recommendation engines, not just search engines. Consumers are buying through ChatGPT conversations now. Amazon launch strategy: Start on Amazon to build instant credibility and reviews. Smiddy's data shows conversion rates of 5%+ for new brands- better than most DTC sites. Differentiation is critical: Generic formulations fail. Partner with experts to create proprietary blends backed by clinical validation and third-party testing. Balance AI with authenticity: Use AI for research and optimization, but keep your creative human. Customers can spot AI-generated content instantly.

Send a textTim & John talk with Nicole Bergen, founder and chief strategist, Elevate, a research and marketing solutions company, and Jennifer Johns, vice president of charge of strategic partnerships with Elevate. Together they help you understand what customers think about your brand. This episode is brought to you by Bradford White — trusted by pros for high-quality, innovative products. Their new AeroTherm Series G2 hybrid electric heat pump water heater is their most efficient yet, boasting a best-in-class 4.20 UEF on the 65-gallon model. It features the easy-to-use ICON System LED display, ultra-quiet operation, and flexible zero-clearance installation. Plus, with Bradford White Wave built-in connectivity, you can perform diagnostics remotely and your customersSubscribe to the Appetite for Construction podcast at any of your favorite streaming channels and don't forget about the other ways to interact with the Mechanical Hub Team! Follow Plumbing Perspective IG @plumbing_perspective Follow Mechanical Hub IG @mechanicalhub Sign up for our newsletter at www.mechanical-hub.com/enewsletter Visit our websites at www.mechanical-hub.com and www.plumbingperspective.com Send John and Tim your feedback or topic ideas: @plumbing_perspective

In a podcast recorded at ITEXPO / MSP EXPO, Doug Green, Publisher of Technology Reseller News, spoke with Tomas Sjostrom, CISSP and President of Technology Services at James Moore Co., about how cybersecurity and compliance priorities are evolving for small and mid-sized businesses. Sjostrom explained that James Moore is a long-established CPA firm with more than 60 years of experience serving Florida-based organizations, and nearly three decades delivering IT managed services alongside traditional financial and audit work. As cybersecurity threats increase and regulatory requirements expand, SMBs are showing greater interest in both protecting their environments and demonstrating compliance—often driven by cyber insurance requirements, customer demands, or new business opportunities. A key theme of the discussion focused on how organizations assess and manage cybersecurity risk. Sjostrom emphasized that the process begins with understanding what is motivating a customer's concern, whether it is insurance questionnaires, data protection issues, or compliance mandates tied to industries such as defense contracting. From there, James Moore leverages onboarding and automated discovery tools to establish a baseline and support continuous compliance. “Customers want to meet new requirements as fast as possible, reliably, and without spending excessive time or money,” Sjostrom noted, highlighting the need for scalable and automated approaches. The conversation also touched on AI adoption and compliance readiness. Sjostrom observed that less mature organizations often start with questions around data protection and privacy, while more advanced companies already understand where their critical assets reside and can move more quickly toward compliant AI deployments. As cybersecurity, compliance, and AI increasingly intersect, Sjostrom positioned proactive risk monitoring as a strategic advantage for SMBs working with trusted MSP and advisory partners. Visit https://www.jmco.com/

Jacqui Turner founded the Turner Corner Leadership Academy. She is based at Great Malvern, which is close to Stratford-Upon-Avon in the UK. The academy is focused on customer service training, leadership programmes and coaching interventions. Training followed by coaching with Jacqui's team has been proven to make training much more effective, in terms of staff productivity, performance and business results. In this discussion with Peter Ryan, Jacqui talks about vulnerable customers. How do businesses define their vulnerable customers and how can they design CX that works better for customers with special needs or the need for greater consideration? Vulnerability in CX design is often overlooked, but it is essential and for many types of regulated business this is mandatory. https://www.linkedin.com/in/jacqueline-turner-leadership-trainer/ https://turnercorner.co.uk/   SUMMARY: Peter introduces Jacqui Turner, who emphasizes the importance of understanding and addressing vulnerabilities in customer service. Jacqui highlights that vulnerability can manifest in various forms, including age, health issues, financial struggles, and digital illiteracy. She stresses the need for organizations to have policies and training for handling vulnerable customers across different communication channels. Jacqui also advocates for AI technology to be designed with vulnerability in mind to maintain accessible communication.

On this episode of The SaaS CFO Podcast, host Ben Murray welcomes Ben Winter, co-founder and COO at Stuut. Ben Winter brings a dynamic background in management consulting, design agencies, and executive leadership roles within scaling SaaS companies. He shares the story behind founding Stuut—an AI-powered platform designed to transform the order-to-cash process for businesses where working capital and collection efficiency are essential. Ben Winter reveals how Stuut's AI agents streamline everything from invoice communication to payment collection, targeting verticals like manufacturing, logistics, and medical devices that rely on fast cash cycles. The discussion delves into Stuut's journey—from early customer pain points to rapid fundraising, the importance of founder–investor alignment, and their innovative approach to go-to-market and brand differentiation in the crowded finance technology space. Listen in for actionable insights on SaaS metrics, building AI-driven solutions, and lessons learned in scaling an operationally efficient company—straight from a COO who's at the forefront of fintech innovation. Show Notes: 00:00 "Automating AR with AI" 05:19 "Optimizing Cash Flow for Growth" 07:11 Evolving CFO Strategies for Collections 12:34 "Delivering Value to Customers" 16:25 In-Person Impact and Clear Value 19:14 "Non-Traditional Marketing Strategies" 21:16 "Digital Coworkers for Collections Teams" 24:09 "AP & AR Strategy Insights" 29:57 "Scaling Efficiently with AI" 31:28 "Rethinking Team Structures Efficiently" Links: SaaS Fundraising Stories: https://www.thesaasnews.com/news/stuut-technologies-raises-29-5m-series-a Ben Winter's LinkedIn: https://www.linkedin.com/in/bengwinter/ Stuut's LinkedIn: https://www.linkedin.com/company/stuut/ Stuut's Website: https://www.stuut.ai/ To learn more about Ben check out the links below: Subscribe to Ben's daily metrics newsletter: https://saasmetricsschool.beehiiv.com/subscribe Subscribe to Ben's SaaS newsletter: https://mailchi.mp/df1db6bf8bca/the-saas-cfo-sign-up-landing-page SaaS Metrics courses here: https://www.thesaasacademy.com/ Join Ben's SaaS community here: https://www.thesaasacademy.com/offers/ivNjwYDx/checkout Follow Ben on LinkedIn: https://www.linkedin.com/in/benrmurray

Welcome to The Trade Talks Live, where we celebrate the blue-collar trades and everything they stand for! Join us every Wednesday from 3:00-4:30 Cental as we dive into national news, review trade websites, and share tips on mindset growth to help you succeed. Don't miss this hour of insights, inspiration, and practical advice! A big thank you to Leak-Pro for sponsoring this episode of The Trade Talks Live! Register for my FREE webinar! https://www.justmetroger.com LeakPro provides state-of-the-art leak detection solutions specifically designed for plumbers, helping professionals pinpoint hidden leaks with accuracy and efficiency. By utilizing advanced acoustic technology and digital sensors, LeakPro allows plumbers to reduce unnecessary damage, saving time and money on every job. LeakPro's tools are essential for detecting slab leaks, pipe leaks, and irrigation system failures without invasive measures. Whether working in residential or commercial plumbing, LeakPro offers cutting-edge solutions that enhance service quality. For more information, visit https://www.leak-pro.com or call 1-888-853-2577 Tradesmen built America. This is the "Blue Collar Channel"... Where you can listen to the top tradespeople around the world. Everything you need to learn about getting into the trades, becoming the best tradesman, starting your own business, and using networking and social media... To GROW in the trades!!!

James Hurman, founder of Previously Unavailable and one of the sharpest marketing strategists in the region, analysed data across dozens of retail brands and billions of dollars in transactions. What he found flips the default ecommerce logic on its head. Growth didn't come from retaining more customers. It came from retaining the customers who increased their spend over time.That insight became the foundation for this Playbook.In this Playbook:Why the brands retaining the most customers are often growing the slowestHow to identify which retained customers actually increase lifetime valueWhat Culture Kings learned about “toxic products” and one-and-done buyersWhy Who Is Elijah stopped discounting its Discovery SetHow Ryderwear protects margin by excluding high-propensity buyers from discountsThe difference between retention volume and retention valueHow to rebalance loyalty and penetration for sustainable ecommerce growthConnect with James Explore Previously UnavailableJames' main episodeCulture Kings' main episodeWho Is Elijah's main episodeRyderwear's main episodeSMS us to request a guest!Support the showWant to level up your ecommerce game? Come hang out in the Add To Cart Community. We're talking deep dives, smart events, and real-world inspo for operators who are in it for the long haul. Connect with Nathan BushContact Add To CartJoin the Community

Sky has announced it is bringing together Disney+, HBO Max, Netflix and Hayu into a single Sky TV subscription. Sky becomes the home of must-watch entertainment, with the most popular streaming apps sitting side by side alongside Sky Originals, including Amadeus and Under Salt Marsh, and Sky Exclusives like Heated Rivalry, all in one place and integrated as part of the Sky TV experience. For the first time, new customers can get Sky, HBO Max, Disney+, Hayu and Netflix together as part of Sky Ultimate TV from €28 a month, delivering the best value in the market. Existing customers will get easy access as part of their Sky TV subscription, with over €30 worth of streaming apps included each month, with: Disney+ Standard with Ads arriving in March HBO Max Basic with Ads from when it launches in the UK & Ireland on the 26th March Hayu from July, with a selection of top shows available from March NOW TV – Also from launch, HBO Max Basic with Ads will be packaged together with NOW Entertainment, included at no extra cost for existing customers and fully integrated into the NOW platform. Speaking on today's announcement, Caroline Donnellan, Sky Ireland's Director of Marketing and Brand, said: "This marks a new era for Sky and NOW. In a world-first, we're setting a new standard for TV value by bringing together Sky, Netflix, Disney+, HBO Max and Hayu into a single Sky TV subscription. Nowhere else offers all of this incredible entertainment, in a fully integrated experience, with everything customers love watching side by side so viewers can jump from show to show with ease." Matthew Price, Commercial Director at Sky Ireland, said: "For our customers, it couldn't be simpler. We are committed to offering them the best value and the best experience. Existing Sky TV customers, whether on Sky Q, Sky Stream or Sky Glass, will get easy access to this new line-up as standard. All NOW Entertainment customers will get access to HBO Max, included at no extra cost, all integrated within the NOW app. We're proud to continue Sky's legacy of innovation, making it easier than ever for people to enjoy the very best entertainment, all in one place." Unmissable TV series and blockbuster movies on Disney+ Sky and Disney have signed a new multi-year agreement in the UK and Ireland, giving more Sky customers access to Disney stories and entertainment. From March, eligible Sky TV customers will receive Disney+ Standard with Ads included in their subscription, worth up to €8.99 a month, with the option to take the Disney+ Standard or Premium plan while keeping that saving. This includes Sky Stream and Sky Glass customers with Ultimate TV, eligible Sky Q customers, and Sky Essential TV customers with Sky Cinema. Existing Disney+ customers can also choose to move their current Standard or Premium plan to Sky, saving €8.99 a month, keeping their profile and watch history. Customers can enjoy a constantly growing library of unmissable entertainment, from acclaimed TV series including Rivals and FX's The Bear to blockbuster movies such as Disney's Moana 2 and Marvel Studios' The Fantastic Four: First Steps, from Disney, Pixar, Marvel, Star Wars, National Geographic, Hulu, FX, 20th Century Studios, and more. Sky Cinema customers will also get a new Disney+ Cinema channel, giving them access to even more great movies as part of their subscription. HBO Max included with Sky Sky has expanded its partnership with Warner Bros. Discovery to continue bringing HBO shows and Warner Bros. movies to Sky and NOW customers through HBO Max, available from 26th March. Sky Stream and Sky Glass customers with Ultimate TV, and Sky Q customers will get HBO Max Basic With Ads included as part of their Sky subscription. Serving up unmissable HBO drama, including fan-favourite shows like Succession and The Wire, as well as new productions like the 2025 Emmy and Critics' Choice Award-winning Max Original The Pitt, and a selection of Warner Bros. movies. Sky+ customers will also be a...

Gary uses a recent trip to a pizza restaurant (two actually) to teach a lesson about free-market economics. Governments should not be involved in what businesses offer (or don't offer) and how much money they make or charge. Customers will quickly let a business know the value of its decisions.

Am I the Genius? is the show where you get real answers to questions you've always wondered but didn't think to ask. Subscribe on YouTube - youtube.com/@amithegenius?sub_confirmation=1 Am I the Jerk? on Instagram - instagram.com/amithegenius Am I the Jerk? on Spotify - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://open.spotify.com/show/0uEkxvRMpxLuuHeyPVVioF?si=b279dadfe593432b⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ x.com/amithejerk facebook.com/amithejerk SUBMIT YOUR OWN STORIES HERE ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://amithejerk.com/submit⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Mint Mobile - Get this new customer offer and your 3-month Unlimited wireless plan for just 15 bucks a month at MINTMOBILE.com/AITJ Quince - Keep it classic and cool — with long-lasting staples from Quince. Go to Quince.com/AITJ for free shipping on your order and three hundred and sixty-five -day returns. EveryPlate - Dig into these flavor-packed meals your household will love. New customers can enjoy this special offer of only $1.99 a meal. Go to everyplate.com/podcast and use code AITG199 to get started. Green Chef - Head to Greenchef.com/50AITJ and use code 50AITJ to get fifty percent off your first month, then twenty percent off for two months with free shipping. Lola Blankets - Get 35% off your entire order at Lolablankets.com by using code AITJ at checkout. Uncommon Goods - To get 15% off your next gift, go to UncommonGoods.com/AITJ Don't miss out on this limited-time offer. Uncommon Goods. Learn more about your ad choices. Visit megaphone.fm/adchoices

Send a textWelcome back to the Laundromat Resource Podcast! In this episode, host Jordan Berry sits down with Randy Roberts, a powerhouse in the world of laundry pickup and delivery who has built a thriving commercial laundry business in a market where most would have doubted success. From running large sales organizations in corporate America to coaching his son's sports teams, Randy Roberts shares how his background paved the way for his rapid rise in the laundry industry—even after being advised not to pursue commercial clients.In this conversation, you'll hear Randy Roberts walk us through how he and his cousin started with two laundromats and quickly scaled up their pickup and delivery business by focusing on high-value commercial accounts, outpacing giants like Cintas along the way. Randy Roberts discusses everything from sales strategies, the importance of SEO, and building strong industry partnerships, to investing in advanced equipment like the Foltex folding machine.Whether you're an industry veteran or just curious about the laundry business, this episode is packed with actionable insights on scaling commercial laundry services, the value of mentorship, and the mindset required to turn challenges into opportunities. Get ready for an instant classic with concrete advice for operators at any stage—and a reminder that action, learning, and building the right relationships are the real keys to success.In this episode, Jordan and Randy discuss:00:00 "Randy Roberts' Laundry Success"08:35 "Choosing Retirement and New Paths"11:44 Laundromats and Revenue Growth Journey19:34 "Default to Action Mindset"25:24 "The Rich Don't Work Money"28:03 Breaking Laundry Business Rules35:00 Scaling Success in Delivery Business37:30 "Building Trust for Success"43:39 "Standing Firm on Pricing"51:17 Confident Pricing Wins Clients56:27 "Firing Clients to Save Time"01:03:23 "Struggles with Chemical Supply Vendors"01:07:40 "Revolutionizing Efficiency in Folding"01:13:56 "Efficient Laundry Operations Insight"01:17:09 Ego-Free Growth in Business01:24:41 "Sharing Price Secures Business"01:28:01 "Active Stewardship Builds Trust"01:32:28 "Missing the Connection Opportunity"01:36:14 "Path to Harmony"

Wednesday morning's earnings movers has one big winner and two notable losers, says Diane King Hall. She explains why Cloudflare's (NET) growth tied to AI agents has investors rewarding the stock with a 20% rally. Unity (U) shares fell more than 20% with its weaker-than-expected guidance outweighing an earnings beat. Diane also notes how Verizon (VZ) stole some of T-Mobile's (TMUS) customer base, cutting into its earnings. ======== Schwab Network ========Empowering every investor and trader, every market day.Options involve risks and are not suitable for all investors. Before trading, read the Options Disclosure Document. http://bit.ly/2v9tH6DSubscribe to the Market Minute newsletter - https://schwabnetwork.com/subscribeDownload the iOS app - https://apps.apple.com/us/app/schwab-network/id1460719185Download the Amazon Fire Tv App - https://www.amazon.com/TD-Ameritrade-Network/dp/B07KRD76C7Watch on Sling - https://watch.sling.com/1/asset/191928615bd8d47686f94682aefaa007/watchWatch on Vizio - https://www.vizio.com/en/watchfreeplus-exploreWatch on DistroTV - https://www.distro.tv/live/schwab-network/Follow us on X – https://twitter.com/schwabnetworkFollow us on Facebook – https://www.facebook.com/schwabnetworkFollow us on LinkedIn - https://www.linkedin.com/company/schwab-network/About Schwab Network - https://schwabnetwork.com/about

AI is transforming cybersecurity for better and for worse, with Irish organisations now operating on the front line of this AI-driven threat landscape. AI technology is now embedded on both sides, enabling threat actors to launch highly sophisticated attacks at the click of a button, while helping defenders to detect and respond at machine speed. From automated phishing campaigns to self-adapted malware, AI is accelerating the speed and the scale of cybercrime across Ireland's digital economy. To keep pace, regional organisations are deploying equally advanced AI-driven security solutions, including Arctic Wolf's Aurora Platform, which delivers AI-powered detection and response at scale. But technology alone isn't enough for full protection. Unlike threat actors, Irish businesses must operate within strict legal, regulatory and ethical constraints. They cannot move as freely or illicitly as their adversaries, leaving even the most advanced AI systems constrained. As this technological warfare continues, it's people, processes and security culture that will determine the outcome of cyber incidents. For channel partners, recognising this shift is critical. Long-term value no longer comes from transactional product resale, but from delivering continuous protection, advisory-led services and measurable security outcomes. Arctic Wolf is driving this change across the Irish channel ecosystem through its AI-enabled managed detection and response (MDR) services, it's 24/7 concierge security model and its stronger-together partner approach which sees it work side-by-side with local resellers to help them build scalable, services-led security practices. Threat landscape escalation and the human factor Ransomware remains the dominant threat across Ireland and the wider UK&I region, with ransomware-as-a-service (RaaS) platforms dramatically lowering the barrier to entry for less-skilled attackers. At the same time, AI-powered phishing, deepfake fraud and self-adapting malware are becoming mainstream tools for cybercriminals. Supply chain vulnerabilities and third-party risk are also rising sharply, exposing organisations across industry. For resellers in the region, the growth in attack sophistication is driving demand for always-on monitoring, rapid incident response and third-party risk management services, accelerating the shift toward managed security offerings. Compounding this is the persistent human threat. Low phishing awareness, the rapid adoption of ungoverned AI tools and simple user error continue to play a role in some of the most damaging breaches. Even in highly regulated and technologically mature environments, the human layer remains the most exploited. Arctic Wolf research shows that nearly two-thirds of IT managers admit to having clicked on a phishing link themselves, proving cyber risk isn't confined to junior staff or non-technical users – it's a universal issue. This is why developing a strong, trust-based security culture is as vital as deploying tools. Employees must feel confident in recognising suspicious activity and empowered to report it quickly, without fear of blame. This openness can be the difference between containing an incident quickly or having an entire operation shut down. While Arctic Wolf's platform analyses over nine trillion security events a week, it is the company's 24/7 human-led SOC and concierge security teams that are transforming insight into action for Irish customers and partners, helping prioritise risk, contain active threats and strengthen their security posture. For resellers, this means they can deliver enterprise-grade security operations without having to build or staff their own SOC. Why this matters to the channel For channel partners in the UK&I, this technological evolution marks a shift away from transactional-based resale towards high-value, recurring managed security and advisory services. Customers want products, but also guidance, visibility and assurance in an increa...

Is your internal developer platform actually improving velocity, or is it a bottleneck? We discuss why platform teams building "cool" abstractions is a red flag, and you should aim to create the best platform for software engineers.In this episode, we cover:Why "Golden Paths" can turn into roadblocks for developers.The danger of Shadow IT and why it's a symptom of a failed platform.How to measure if your platform is saving time.Connect with Adnan Alshar:https://www.linkedin.com/in/adnanmalshar92Connect with Jelmer de Jong:https://www.linkedin.com/in/jelmerdejong-xebia00:00:00 - Intro 00:00:54 - Is DevOps Dead? The Truth About Platform Engineering 00:03:07 - Why Developers Are Drowning in Complexity Today 00:04:37 - Why Having No Platform Is Better Than a Bad Platform 00:07:20 - Treating Software Engineers as Customers of the Platform 00:11:26 - The Exact Moment You Should Start Building a Platform 00:14:18 - Who Should Be on Your First Platform Team? 00:17:33 - Turning Your Angriest Developers Into Platform Evangelists 00:18:57 - Key Metrics: How to Measure Platform Engineering Success 00:21:01 - Why 60% of Companies Don't Measure Platform Success00:23:35 - Why No Metrics Is the Biggest Red Flag00:25:23 - The Disconnect Between Executives and AI Readiness 00:31:34 - Integrating AI Tools and Large Language Models Securely 00:34:22 - Shadow IT: The Symptom of a Broken Platform 00:38:03 - How to Scale Without Becoming a Bottleneck 00:41:45 - Don't Forget the Business Side of Platform Engineering#PlatformEngineering #DevOps #DeveloperProductivity

TIMESTAMPS: 00:00:18 WELCOME BACK 00:04:24 TRADES 00:04:31 JAMES HARDEN 00:13:43 UTAH STORIES 00:19:23 VUC TO BOSTON 00:24:01 AD TO WASHINGTON 00:38:29 MCCAIN TO PHILA 00:47:05 MODERN NBA 00:57:41 BIG GAME 00:58:38 JWILL HAS BEEF 01:15:51 LINDSEY VONN 01:21:23 ASG CONTESTS 01:25:08 JA MORANT 01:28:45 MVP 01:31:52 USA VS WORLD ADS: -- DraftKings: GAMBLING PROBLEM? Call 1-800-GAMBLER or 1-800-522-4700, (800) 327-5050 or visit gamblinghelplinema.org (MA). Call 877-8-HOPENY/text HOPENY (467369) (NY). Please Gamble Responsibly. 888-789-7777/visit ccpg.org (CT), or visit www.mdgamblinghelp.org (MD). 21+ and present in most states. (18+ DC/KY/NH/WY). Void in ONT. Eligibility restrictions apply. Terms: draftkings.com/sportsbook. On behalf of Boot Hill Casino & Resort (KS). Pass-thru of per wager tax may apply in IL. Opt-in req. 1 Token per customer, valid only for min. $5 pregame NBA player prop bets w/ min. odds of -200 or longer. Tokens are single-use and expire at the start of the final of NBA game each day when offered. Must select token BEFORE placing bet. Customers who place bet w/ Token and pick day's PRA stat leader will receive equal share of $1,000,000, issued as a non-withdrawable Bonus Bet that expires in 7 days (168 hours). Stake removed from payout. Terms: sportsbook.draftkings.com/promos. Sponsored by DK. -- Gametime: Download the Gametime app and use code HOOPIN for $20 off your first purchase. -- DraftKings: GAMBLING PROBLEM? Call 1-800-GAMBLER or 1-800-522-4700, (800) 327-5050 or visit gamblinghelplinema.org (MA). Call 877-8-HOPENY/text HOPENY (467369) (NY). Please Gamble Responsibly. 888-789-7777/visit ccpg.org (CT), or visit www.mdgamblinghelp.org (MD). 21+ and present in most states. (18+ DC/KY/NH/WY). Void in ONT/OR/NH. Eligibility restrictions apply. On behalf of Boot Hill Casino & Resort (KS). Pass-thru of per wager tax may apply in IL. 1 per new customer. Must register new account to receive reward Token. Must select Token BEFORE placing min. $5 bet to receive $300 in Bonus Bets if your bet wins. Min. -500 odds req. Token and Bonus Bets are single-use and non-withdrawable. Bet must settle by and Token expires 2/22/26. Bonus Bets expire in 7 days (168 hours). Stake removed from payout. Terms: sportsbook.draftkings.com/promos. Ends 2/15/26 at 11:59 PM ET. Sponsored by DK.You can find every episode of this show on Apple Podcasts, Spotify or YouTube. Prime Members can listen ad-free on Amazon Music. For more, visit barstool.link/patbevpod

This week, Billy Sammons from Live Local Warm Marketing joins us to talk about warm marketing and how it can help your company grow. He shares insights on adding value and building real connections to attract new customers. Billy and Dave also discuss practical ways to stay customer-focused and consistently deliver value.

Start planning like the world's smartest marketers! This episode shows you how to reverse-engineer strategy for maximum impact, master situation analysis, and use AI-powered systems to scale your marketing without extra headcount.And don't forget! You can crush your marketing strategy with just a few minutes a week by signing up for the StrategyCast Newsletter. You'll receive weekly bursts of marketing tips, clips, resources, and a whole lot more. Visit https://strategycast.com/ for more details.==Let's Break It Down==04:42 "Goal-Driven Strategy Development"07:00 Evolving Market Strategy Fundamentals12:25 "Testing Budgets & Missing Steps"15:27 "Refining Value for Customers"17:17 Adapting Marketing Strategies with AI20:01 "Understanding Customers and Market Fit"23:13 Optimizing Funnels and Adjustments29:05 "Streamlining Content Creation Workflow"31:09 "Strategic AI Marketing Essentials"35:33 "AI Missteps Widen Market Gap"==Where You Can Find Us==Website: https://strategycast.com/Instagram: https://www.instagram.com/strategy_cast/Facebook: https://www.facebook.com/strategycast==Leave a Review==Hey there, StrategyCast fans!If you've found our tips and tricks on marketing strategies helpful in growing your business, we'd be thrilled if you could take a moment to leave us a review on Apple Podcasts. Your feedback not only supports us but also helps others discover how they can elevate their business game!

Black holes are unanswered  communication. As time ticks by, the inquiring party becomes increasingly agitated because their inquiry has gone unacknowledged, and unanswered. Many deals have been lost, and many customers have defected because they were sent to a cyberspace blackhole by a vendor. It is time to Wakey-Wakey! Just answer your dang communication! Do a 180 degree turnaround today!Support the show

What if the real reason some leaders close billion-dollar deals isn't tactics—but resilience, authenticity, and personal brand?In competitive trade, construction, and industry businesses, it's not enough to have a product or a process. Customers buy from leaders they trust. This episode breaks down how Shark Tank investor Barbara Corcoran built a billion-dollar real estate empire by standing out in a brutal market—and why the same principles apply directly to leaders running seven- and eight-figure businesses today.In this episode, you'll learn:How resilience becomes a competitive advantage when deals are tough and growth feels slowWhy authenticity and personal brand can accelerate trust and help you close higher-value dealsHow leaders in the $1–$10M range can leverage their own presence to drive faster sales growthHit play now to uncover how resilience, authenticity, and personal brand can help you win more deals and lead your business through its next stage of growth.New episodes every Monday, Wednesday and Friday.Grow Your Sales By 25% - Book in for a FREE 30-minute Sales Process Audit and walk out with 3 rapid actions that will GROW your SalesTo see how we've helped business grow their sales:Read Client ResultsWatch TestimonialsOr email Ben if you would like to get in touch: hello@strongersalesteams.comThis podcast helps the entrepreneur, founder, CEO, and business owner in the trade, construction and industry segments, regain focus, build confidence, and achieve measurable results through powerful sales training, effective sales strategy, and expert sales coaching—guiding every sales leader, sales manager, and sales team in mastering the sales process, optimizing the sales pipeline, and driving business growth while fostering leadership, balance, and freedom amidst overwhelm, stress, and potential burnout, creating lasting peace of mind and smarter decision making for every California business and Australia business ready to scale up with excellence in sales management.

In this episode of Security Squawk, Bryan Hornung, Reginald Ande, & Randy Bryan break down three stories that should change how executives think about cyber risk. This is not about tools, alerts, or vendor promises. It is about operational dependency, leadership accountability, and financial exposure when systems fail. Story one focuses on active exploitation of SolarWinds Web Help Desk vulnerabilities being used as an entry point for ransomware staging. Researchers are seeing attackers move fast after initial access, blending in by using legitimate remote management and incident response tools. That is the point. When attackers use normal looking admin utilities, many organizations do not detect the intrusion until the business impact is already locked in. If you run Web Help Desk or you have not verified your patch posture, this is a governance issue, not an IT debate. Patch timelines and exposure management are leadership decisions because they directly affect business interruption risk. Story two is a warning about the ransomware market adapting. As more organizations refuse to pay for data theft only extortion, threat actors are expected to pivot back toward encryption. Encryption creates urgency because it disrupts operations. The financial exposure shifts toward downtime, recovery labor, lost revenue, and customer churn. Executives should treat restore capability like a business continuity requirement. If your recovery plan has not been tested under pressure, it is not a plan. Story three covers the BridgePay ransomware incident and the downstream impact on merchants and local government services. Even when payment card data is not confirmed compromised, availability failures still create real harm. Customers do not care which vendor was hit. They only see that your business cannot process transactions. This is a clear reminder to revisit vendor criticality, SLAs, outage communications, and contingency processing options. Security Squawk is built for business owners, executives, board members, and IT leaders who want the real world impact without the fear marketing. Subscribe, share, and support the show at https://buymeacoffee.com/securitysquawk

When a prospect asks you for a discount, what do you do? Most salespeople negotiate. They justify the price, explain the value, maybe split the difference. What's actually happening is that the customer doesn't see or appreciate the value you're offering. And that's not a pricing problem. That's a qualification problem.

Watch the video on YouTube here. Most creators are stuck on an exhausting hamster wheel. They're constantly hunting for new customers to buy their $27 product. Let's say they make a hundred sales in a month. Great job! But next month, they start all over, hunting for those same $27 customers again. But what if that same customer became worth $2,000 to your business? Same effort to acquire them, but 235 times more profitable. Show Notes: MiloTree Sign Up for MiloTree FREE: Digital Product Ladder AI Prompt FREE: Product Goldmine AI Prompt Join The Blogger Genius Newsletter Subscribe to the Blogger Genius Podcast: iTunes YouTube Spotify The $27 Trap: Why Most Creators Are Leaving Money on the Table Here's what most of us do: We create that one product, price it at $27, and pour all our energy into getting new people to buy it. We're constantly putting up Instagram posts, Pinterest pins, writing blog posts, sending emails, running ads. And even when it works, the math is terrible. Let's say you get 100 new customers at $27 each. That's $2,700. Sounds good, right? But next month, you need 100 more new customers to make that same $2,700. It never ends. You're always hustling for new people. Meanwhile, those 100 customers you already have? They trusted you enough to buy once—but you're ignoring them while you chase strangers. That's where most creators are leaving thousands of dollars on the table and burning out. If you're feeling this exhaustion, you're not alone. In my post on why people won't pay for information anymore, I talk about how the old model of selling one product isn't working in 2026. The solution isn't more hustle—it's a smarter business model. What Is a Digital Product Ladder? Here's what smart creators do instead. They build what I call a digital product ladder, and it completely changes the economics of your business. Instead of selling one thing and moving on, you create a journey for your customer: The 6 Rungs of a Product Ladder Freebie/Lead Magnet – This is how you earn their trust. They end up on your email list. Tripwire Product ($27) – Something small that goes deeper at solving their problem. They buy it, get results, and now trust you even more. Product Bundle ($97) – A comprehensive solution combining multiple resources. Course or Coaching ($297) – Premium transformation and deeper support. Membership (Recurring) – They're paying you every month for ongoing value and community. Mastermind/High-Touch Program – For serious implementers who want direct access to you. Same customers. One acquisition cost. But instead of making $27, you're making over $2,000 over time from that same person. And here's the beautiful part: Each sale after the first one costs you almost nothing. They already know you. They already trust you. They are easier to sell to than a complete stranger. This is exactly why I teach the upsell and order bump strategy inside MiloTree—it's the fastest way to increase your customer lifetime value without finding new customers. Your Action Plan: Start Today Here's what I want you to do right now: Step 1: Grab the AI Prompt Download my complete Digital Product Ladder AI Prompt — it's free. Run it for your topic tonight. Don't wait. Step 2: Sign Up for MiloTree's Free Plan Sign up here — no credit card needed. Set up your freebie lead magnet, test it, and see how easy this all is. Step 3: Build Your Full Ladder When you're ready to build your full ladder, upgrade to one of our paid plans. They start at just $19/month. Most people do this within the first two weeks of signing up. What gets them upgraded? The ability to offer multiple freebies to grow their email list faster—so they have more people to sell to. The Bottom Line With MiloTree, you have everything you need to turn that $27 customer into a $2,000 customer. Stop chasing strangers. Start building real relationships. That's how you get to $1,000, $5,000, $10,000 a month without burning out. Other Related Blogger Genius Podcast Episodes You'll Enjoy: How to Pivot from Ad Revenue to $12,500/Month Selling Digital Products The 5 Digital Products Creators Will Use to Make $10K–$50K/Month in 2026 How to Increase Your Revenue with Upsells and Order Bumps How to Automate Your Digital Product Sales and Make Money While You Sleep   Ready to build your product ladder? Start with MiloTree's free plan →  

Today we're talking about the bravest move a business owner can make: Raising your rates. Discounting is a race to the bottom, and the prize for winning is going out of business.

Jay was running a respectable AI startup with $3M ARR. But he knew it wasn't a venture-scale rocket ship. So, he decided to fire all his customers, pivot the entire company, and bet everything on a new vertical: legal AI for plaintiff attorneys.Eve went from zero to unicorn status in under two years, raising $100M at a $1B valuation. In this episode, Jay breaks down the brutal reality of pivoting a revenue-generating company, how to achieve "demo shock" in an antiquated industry, and why 4-hour user sessions were the first sign that he had struck gold.Why You Should ListenHow threatening to shut down your product can reveal PMF.Why firing all your existing customers might be the only way to scale.How to achieve a 40% conversion rate from cold outreach to demo.Why you should target mid market instead of enterprise if you want to deploy AI fast.Keywordsstartup podcast, startup podcast for founders, product market fit, finding pmf, pivot, legal tech, AI startup, B2B sales, unicorn startup, Jay Madheswaran, Eve00:00:00 Intro00:02:27 From VC to Founder00:08:42 The First Idea: RPA for NLP00:16:52 The Hard Decision to Pivot at 3M ARR00:24:26 Product Discovery While Still Supporting Old Customers00:33:56 40 Percent Conversion from Cold Outreach00:39:56 Firing Customers to Find True PMF00:41:06 The 4-Hour User Session Signal00:46:05 From 1M to 10M ARR in One Year00:49:11 The Moment of True Product Market FitSend me a message to let me know what you think!

Most businesses pour energy into marketing while overlooking what actually drives growth. Darren Hardy unpacks a deceptively simple truth behind referrals, reputation, and repeat business. He challenges how value is delivered and remembered, raising one unsettling question about what people truly say after interacting with you. Get more personal mentoring from Darren each day. Go to DarrenDaily at http://darrendaily.com/join to learn more.