Podcasts about customers

How Positive Leadership Transforms Workplace Culture and Elevates Customer Experience  Shep interviews Ryan Minton, Best-Selling Author and Keynote Speaker. He talks about his new book, Uplifted and shares insights from his experience in hospitality, including the impact of employee engagement, appreciation, and empowerment in creating uplifting work environments and better customer experiences.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What practical benefits come from creating an uplifting workplace culture?  How does a hospitality mindset improve customer service across different industries?  What impact does leadership have on employee morale and customer experience?  How does positive leadership help reduce staff turnover in customer-facing roles?  In what ways does an employee's mood affect customer interactions?  Top Takeaways:    The hospitality mentality is not just for hotels and restaurants. It is valuable in every industry because it sets the bar for the customer experience standard. It teaches every employee to always show care, gratitude, and kindness no matter what industry they work in.  A heartfelt "thanks for coming in today" can make a real difference in someone's mood and attitude. It is a simple yet powerful statement that leaders can say to make their employees know that they matter. When employees feel appreciated, they're more likely to enjoy coming to work and give their best. It creates a workplace where people want to come, stay, and grow.  Every employee becomes the face of your brand the moment they interact with your customers. When they are not happy at their jobs, customers feel it. High turnover and unhappiness can hurt customer satisfaction, so making sure that employees are engaged, equipped, and fulfilled helps create positive customer experiences.   Strict policies can sometimes get in the way of the human aspect of customer service. When employees are trusted to handle situations as they see fit, they feel empowered to do their jobs. Employees need to grow through training and be equipped with the right tools so that they can use policies as guidelines while exercising common sense to meet each customer's unique needs.   Happy employees lead to happy customers, and happy customers come back. Invest in people through appreciation, empowerment, and uplifting leadership.  Loyalty programs and perks can encourage repeat business, but truly memorable companies don't rely on them alone. Being helpful, friendly, and uplifting is the best loyalty program you can offer. When people feel good about you, they'll keep coming back, with or without loyalty programs.  Plus, Ryan shares the "balloon effect" and how it can elevate customer and employee experiences. Tune in!  Quote:   "Good old-fashioned customer service is just good old-fashioned hospitality. So many brands look to the hotel industry because it has become the standard for customer service."     About:    Ryan Minton is a Best-Selling Author and Keynote Speaker with over 20 years of experience leading world-class hospitality brands. He is the author of Thanks for Coming in Today: Creating a Culture Where Employees Thrive & Customer Service is Alive. His upcoming book Uplifted! The Remarkable Power of Positive Leadership on Frontline Teams launches June 10th.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

A Saharan dust cloud is heading towards the the United States. It costs around $1,500 a year for a dog. A new trend in China includes pretending you have a job. Uber Eats driver admits that they've eaten some of their customers food while their delivering it. Environmental activists are looking for a replacement for toilet paper.See omnystudio.com/listener for privacy information.

Send us a textThis week the guys talk with Joe Choflet, vice president, sales and marketing, NIBCO. Joe talks about going to market in today's economy, listening to customers, meeting his wife, and the University of Pittsburgh and Notre Dame.The For The Pro® app is available for both iOS and Android devices through the Apple and Google app stores, download it today!Subscribe to the Appetite for Construction podcast at any of your favorite streaming channels and don't forget about the other ways to interact with the Mechanical Hub Team! Follow Plumbing Perspective IG @plumbing_perspective Follow Mechanical Hub IG @mechanicalhub Sign up for our newsletter at www.mechanical-hub.com/enewsletter Visit our websites at www.mechanical-hub.com and www.plumbingperspective.com Send John and Tim your feedback or topic ideas: @plumbing_perspective

963 Triple M Tech Expert Trevor Long provides a warning to MIA Foxtel satellite customers to not expect the cable provider's assistance in repairing and solving service issues for much longer!See omnystudio.com/listener for privacy information.

If you're struggling to fill your schedule or want to grow your lawn care or landscaping company with better customers, this video is for you. I'm sharing 5 simple, proven strategies that can help you generate more leads, boost your local presence, and close more jobs—without breaking the bank. Whether you're a solo operator or scaling multiple crews, these tips will help you stand out in a competitive market and win more profitable work.

Dell Technologies helps customers design modern disaggregated data centres with storage, cyber resilience, software, and integrated solution innovations. Why it matters Organisations face increasing demands to efficiently manage and secure both modern and traditional workloads across on-premises data centres, cloud, and edge environments. IT and business needs keep changing, so the modern data centre must be ready for anything. Dell's approach to disaggregated infrastructure combines management of shared compute, networking and storage resource pools with software-driven automation, security, and partner integrations. Advanced storage and cyber resiliency capabilities Dell storage and cyber resiliency advancements deliver the performance and protection that modern data centres need. Dell PowerProtect Data Domain All-Flash appliances improve cyber resiliency with up to four times faster data restores and two times faster replication performance. They are more efficient, taking up 40% less rack space and saving up to 80% on power when compared to HDD systems. Dell PowerScale software advancements enhance object storage support and cyber resilience. The PowerScale Cybersecurity Suite offers comprehensive solutions to protect, access and recover critical data. Customers can boost application performance with Amazon EC2 cloud burst and reduce costs by backing up to Dell ObjectScale, Amazon S3 or Wasabi. PowerStore Advanced Ransomware Detection helps organisations validate data integrity and minimise downtime from ransomware attacks using advanced AI analytics. The news comes as Dell celebrates PowerStore's fifth anniversary and over 17,000 global customers. Automate private cloud and edge operations Dell software automates the deployment and management of disaggregated private cloud and edge solutions built with Dell's industry-leading infrastructure and partner technologies. Dell Private Cloud offers a new approach to deploying, managing and scaling private clouds built with cloud software from vendors like Broadcom, Nutanix and Red Hat on Dell disaggregated infrastructure. Organisations can protect their investment with reusable infrastructure, simplify operations with full lifecycle management and support customer choice with a catalogue of validated blueprints. Automation helps customers provision a private cloud stack in 90% fewer steps than manual processes, delivering a cluster in just two and a half hours with no manual effort. Dell Private Cloud is delivered using the Dell Automation Platform, a software platform designed to simplify how customers deploy and operate disaggregated solutions with secure, zero-touch onboarding and centralised management. "Dell Private Cloud has proven to be the right fit to help us meet our business priorities," said Keith Bradley, vice president, IT and Security, Nature Fresh Farms. "The flexibility to transition between cloud ecosystems and the ability to repurpose hardware is a game-changer for us by providing investment protection and enabling us to respond to evolving business needs quickly." New Dell NativeEdge features make it the most advanced and cost-effective solution for virtualised workloads at the edge and in remote branch offices.7 Critical data is protected and secured with policy-based load balancing, VM snapshots and backup and migration capabilities. Organisations can manage diverse edge environments consistently with non-Dell and legacy infrastructure support. "At Dell Technologies, we're defining the future architecture of the intelligent enterprise," said Arthur Lewis, president, Infrastructure Solutions Group, Dell Technologies. "Our disaggregated infrastructure approach helps customers build secure, efficient modern data centres that turn data into intelligence and complexity into clarity." More about Irish Tech News Irish Tech News are Ireland's No. 1 Online Tech Publication and often Ireland's No.1 Tech Podcast too. You can find hundreds of fantastic previous epis...

The Big K Hour 1: Big News For Previous Rite Aid Customers, And President Trump's Visit Here full 1437 Fri, 30 May 2025 12:03:17 +0000 e5Bwr2qkLRLQHqMhtFEYTj36I6s53K9F news,a-newscasts,top picks The Big K Morning Show news,a-newscasts,top picks The Big K Hour 1: Big News For Previous Rite Aid Customers, And President Trump's Visit Here The Big K Morning Show 2024 © 2021 Audacy, Inc. News News News News news News News News News News False

Join former Navy SEAL and top-ranked LifeWave sponsor Michael Jaco as he hosts Major General Paul Vallely in a hard-hitting conversation about the threats facing America from within. With decades of military leadership and national security insight, Gen. Vallely shares why he believes it's time for every county to establish a Patriot Guard—a movement of awakened citizens ready to protect their communities and uphold the Constitution. This episode exposes the coordinated efforts undermining America's core values and lays out a strategy for grassroots action. If you're ready to stand up, get informed, and connect with fellow patriots, this is the conversation you need to hear.

Join us for an insightful interview with Dale Knipp, SVP of Business at Alaska Communications. Dale shares how Alaska Communications is the "easy button" for partners needing network solutions in the state, with a unique approach to serving customers in challenging environments.

A pub landlord has stepped down from his role after a barmaid was overheard warning customers to ditch drugs moments before police arrived with sniffer dogs.It happened while two undercover officers were in the bar in Sandgate, during a covert operation targeting drug use in pubs and bars. Also in today's podcast, a court has heard a drunken clubber punched a taxi driver eight times in the face after she refused to pay for her £8 ride home.The 41-year-old, who is originally from Russia, had been on a night out in Maidstone and was said to be “aggressive from the off” when she jumped into the cab. A group of young people have been seen running amok at a derelict secondary school just days after a suspicious fire at the building.Firefighters have tackled a spate of suspected arson attacks at St John Fisher School in Chatham – it's led to calls for its demolition to take place sooner. Villagers fear there are “dark and depressing times ahead” after plans for a controversial 1,350-home estate were officially submitted.School facilities are also lined up for land in Chestfield. And an animal sanctuary has announced the birth of a snow leopard cub.She's been nicknamed “Little Lady” and was born at The Big Cat Sanctuary  – you can hear from one of her carers. 

Ep. 232: Training for her ultramarathon in Spain helped Heidi break big goals into small, achievable steps. Her approach offers a compelling blueprint for building trust, inspiring teams, and elevating the customer experience. Rooted in small-town Kansas values and shaped by global experience, you will learn in this conversation how to stop treating customers like transactions. 1. Our BONUS RESOURCE for this episode includes Don's favorite quotes from today's episode and a reflection question so you can apply today's insights.  2. Do you want to write a book? In my new role as Publisher at Forbes Books and with the incredible resources and expertise of their team, we're making it easier than ever to help YOU to tell your story. Send us a message here to get started: https://books.forbes.com/don/  3. Looking for a speaker for your next event? From more than 30 years of interviewing and studying the greatest winners of all time Don offers these live and virtual presentations built to inspire your team towards personal and professional greatness.  Special thanks to Alissa Pupich and Karson Hills for making this episode possible.

In this episode of Builders Wanted, we sit down with Cole Moir, Vice President of Brand and Digital Marketing at TCL North America, to explore what it takes to create a standout brand in a crowded market. Tune in to hear about the methods behind creating high-impact, emotionally resonant brand experiences and the future role of AI and personalization in marketing.-------------------Key Takeaways:A focus on creating memorable and emotional moments for audiences builds a more meaningful connection with consumers and aligns with the brand's identity and values.Brands that leverage cultural moments to enhance their relevance and impact connect with audiences on a shared emotional and cultural ground.Clarity in messaging often wins over cleverness, especially in crowded markets, and leads to stronger trust and engagement among consumers.-------------------“ The key is to design brand experiences that respect attention, not demand it. In a world of infinite content, brands that break through are the ones that earn the moment by being useful or entertaining or emotionally resonant. We don't chase eyeballs, we chase impact.” – Cole Moir-------------------Episode Timestamps:‍*(02:08) - The boldest thing TCL is building right now‍*(06:08) - How Cole thinks about aligning brand moments with cultural ones ‍*(09:17) - How to design brand experiences without burning out your audience‍*(12:54) - How TCL stays fresh in a fast moving category‍*(21:54) - What Cole learned from campaigns early in his career‍*(28:28) - Quick hits: insight and inspiration-------------------Links:Connect with Cole on LinkedInConnect with Kailey on LinkedInLearn more about Caspian Studios-------------------SponsorBuilders Wanted is brought to you by Twilio – the Customer Engagement Platform that helps builders turn real-time data into meaningful customer experiences. More than 320,000 businesses trust Twilio to transform signals into connections—and connections into revenue. Ready to build what's next? Learn more at twilio.com.

Feeling overwhelmed when considering the jump from +EV betting to building your own model?We don't blame you. The little content there is out there on how to get started makes it sound impossible. But the reality is, in the beginning, it's rather straightforward.In this episode, the boys help you get started with your first sports betting model before getting into the news and Q&A0:00 Intro2:30 How to Build Sports Models55:51 News1:15:30 Q&AWelcome to The Risk Takers Podcast, hosted by professional sports bettor John Shilling (GoldenPants13) and SportsProjections. This podcast is the best betting education available - PERIOD. And it's free - please share and subscribe if you like it.My website: https://www.goldenpants.com/ Follow SportsProjections on Twitter: https://x.com/Sports__ProjWant to work with my betting group?: john@goldenpants.comWant 100s of +EV picks a day?: https://www.goldenpants.com/gp-picks

Hey, it's Anna, and today I want to talk about something I've been quietly refining over the last five years, working with founders and marketing teams. It's called Whole-Person Customer Research and it's the foundation for how I help startups get clarity on their positioning, messaging, GTM and content strategy.For more content, subscribe to Building With Buyers on Apple or Spotify or wherever you like to listen, and don't forget to leave a review if you're lovin' the show. Music by my talented daughter.Anna on LinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.linkedin.com/in/annafurmanov⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Website: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠furmanovmarketing.com

Is your customer experience too easy? According to Dr. Joseph Michelli — psychologist, author of 13 books, and consultant to brands like Starbucks, Mercedes-Benz, and Ritz-Carlton — that could actually be the problem. Dr. Joseph Michelli joins Lacey to dismantle the myth of “effortless” CX and make the bold claim: CX might not survive unless we get a lot more human… and a little more emotional.Want your customers to care? They need to struggle (just a little). Want your team to win with AI? Teach your bots emotional intelligence. Deep, funny, a little existential — this conversation is for CX pros, tech optimists, and anyone who's ever asked, "Wait… did that chatbot just gaslight me?"Tune in to hear why Joseph says, “All business is personal,” and what brands must do now to build human connection at scale.Key Moments: 00:00 Customer Effort vs. Ease, AI in CX, & Introducing Dr. Joseph Michelli05:10 From Psychology to Business Consulting10:59 The Art and Science of Customer Experience24:04 The Balance Between Effort and Ease39:35 The Service Recovery Paradox40:03 Handling Friction in Customer Relationships42:34 Generational Differences in Technology Adoption46:41 Emotional Intelligence in AI Interactions01:11:32 Impressive CX & Key Advice for CX Leaders –Are your teams facing growing demands? Join CX leaders transforming their AI strategy with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org

In this episode of the Customer Success Pro Podcast, Anika Zubair emphasizes the importance of building genuine human relationships with customers. She discusses the challenges faced by Customer Success Managers in managing multiple accounts and the need to shift from transactional interactions to strategic partnerships. Anika outlines common mistakes CSMs make, such as only reaching out when they need something and failing to personalize communication. She introduces principles for building strong relationships, including being relevant, consistent, and human. The episode concludes with actionable challenges for listeners to enhance their customer relationships.Get your FREE QBR Revenue Guide: https://thecustomersuccesspro.com/resourcesGet on the VIP Waitlist for RevUP Academy: https://www.thecustomersuccesspro.com/revupChapters:00:00 Building Lasting Customer Relationships02:15 Customer Management in CS05:34 Myths in Customer Success10:10 Principles of Strategic Relationships15:44 Consistency Over Intensity19:34 The Human Element in Customer Success22:18 Actionable TakeawaysConnect with Anika Zubair: Website: https://thecustomersuccesspro.com/LinkedIn:  https://www.linkedin.com/in/anikazubair/CSM RevUP Academy: https://thecustomersuccesspro.com/revupSend Anika a text :) Want to be our next guest? Apply here: https://www.thecustomersuccesspro.com/podcast-guest Podcast Editor: https://podcastmagician.com/

Customers are now being offered a buy now pay later option when buying low-cost items such as clothes brands like Very or take away through Deliveroo.But could this lead to people ending up in unnecessary debt?Joining Kieran to discuss is Paul Merriman, CEO of Fair Stone & Founder of Ask Paul.

“Laundry Bear” airs dirty cyber linen in the Netherlands. AI coding agents are tricked by malicious prompts in a Github MCP vulnerability.Tenable patches critical flaws in Network Monitor on Windows. MathWorks confirms ransomware behind MATLAB outage. Feds audit NVD over vulnerability backlog. FBI warns law firms of evolving Silent Ransom Group tactics. Chinese hackers exploit Cityworks flaw to breach US municipal networks. Everest Ransomware Group leaks Coca-Cola employee data. Nova Scotia Power hit by ransomware.  On today's Threat Vector, ⁠David Moulton⁠ speaks with ⁠his Palo Alto Networks colleagues Tanya Shastri⁠ and ⁠Navneet Singh about a strategy for secure AI by design.  CIA's secret spy site was… a Star Wars fan page? Remember to leave us a 5-star rating and review in your favorite podcast app. Miss an episode? Sign-up for our daily intelligence roundup, Daily Briefing, and you'll never miss a beat. And be sure to follow CyberWire Daily on LinkedIn. Threat Vector In this segment of Threat Vector, host ⁠David Moulton⁠ speaks with ⁠Tanya Shastri⁠, SVP of Product Management, and ⁠Navneet Singh⁠, VP of Marketing - Network Security, at Palo Alto Networks. They explore what it means to adopt a secure AI by design strategy, giving employees the freedom to innovate with generative AI while maintaining control and reducing risk. You can hear their full discussion on Threat Vector ⁠here⁠ and catch new episodes every Thursday on your favorite podcast app. Selected Reading Dutch intelligence unmasks previously unknown Russian hacking group 'Laundry Bear' (The Record) GitHub MCP Server Vulnerability Let Attackers Access Private Repositories (Cybersecurity News) Tenable Network Monitor Vulnerabilities Let Attackers Escalate Privileges (Cybersecurity News) Ransomware attack on MATLAB dev MathWorks – licensing center still locked down (The Register) US Government Launches Audit of NIST's National Vulnerability Database (Infosecurity Magazine) Law Firms Warned of Silent Ransom Group Attacks  (SecurityWeek) Chinese Hackers Exploit Cityworks Flaw to Target US Local Governments (Infosecurity Magazine) Everest Ransomware Leaks Coca-Cola Employee Data Online (Hackread) Nova Scotia Power Suffers Ransomware Attack; 280,000 Customers' Data Compromised (GB Hackers) The CIA Secretly Ran a Star Wars Fan Site (404 Media) Want to hear your company in the show? You too can reach the most influential leaders and operators in the industry. Here's our media kit. Contact us at cyberwire@n2k.com to request more info. The CyberWire is a production of N2K Networks, your source for strategic workforce intelligence. © N2K Networks, Inc. Learn more about your ad choices. Visit megaphone.fm/adchoices

Maintaining Consistent Customer Service Standards Across Every Location  Shep interviews Ray Titus, CEO of United Franchise Group (UFG). They discuss embracing change, balancing creativity and standards, and maintaining consistency across over 1,800 franchises in over 80 countries.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can businesses maintain consistent customer service across different industries?  How does staff training influence customer satisfaction?  How does community involvement enhance customer loyalty?  Can one employee's actions shape the reputation of an entire franchise network?  How does embracing technological change improve customer experience?  Top Takeaways:    Different types of businesses may require different standards when it comes to their products and procedures. However, customer experience standards like being easy to do business with and maintaining excellent customer communication can be applied to any industry.   Delivering a consistent level of service helps customers know what to expect, no matter which location or brand they visit. It's this consistency that builds trust and a strong reputation over time.  Every business and leader must be receptive to change, whether it is new technology, rising customer expectations, or new regulations. Companies need to keep learning and adapting to thrive.  Every employee, from new hires to experienced managers, represents the entire brand and all its locations the second they interact with a customer. Every person in the company must be trained and equipped to be the "CEO of the Moment" because a single moment can make or break the brand's reputation.   Becoming involved in the local community allows brands to stand out and build loyalty. This could mean supporting Little League teams, participating in school events, or helping with local charities. Customers appreciate it when brands support the causes that they care about. When a brand becomes "the most popular person in town," people will go out of their way to support it.  Training isn't something you did. It's something you do continuously and consistently. It isn't just about teaching people how to do their jobs. It's about sharing company values, customer service best practices, and keeping up to date with the standards for each type of business.  Examine every touchpoint in a customer's journey and try to make it the best in the world. Businesses can set themselves apart by making little improvements in each interaction that add up to an unforgettable experience for customers.  Plus, Shep and Ray talk about Will Guidara's concept of "unreasonable hospitality" that can be applied to all businesses, in every industry. Tune in!  Quote:   "Your employees must understand that what they say and do impacts others. When they interact with a customer, they represent not just themselves but the entire organization's reputation."  About:    Ray Titus is the CEO of United Franchise Group (UFG), a global leader in franchising. UFG and its affiliated brands currently have a presence in over 80 countries, with a network of over 1,800 franchise locations worldwide.      Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

You can join us in https://businesscreator.club/ Are you struggling to transition from in-person networking to online connections? You're not alone. In this episode, I sit down with Marie-Nicole, a Business Creator Club founding member, to explore the challenges and opportunities of building meaningful relationships and business in the digital world. We go full behind the scenes mode in her journey from running a physical retail space and creative co-working hub to offering online coaching services. We discuss the hurdles she's faced in adapting her networking strategies and how she's working to overcome them. Key Takeaways from Our Conversation: - How to tackle outreach in online networking - Strategies for finding and engaging with your ideal audience online - How to leverage content creation to attract potential clients - Tips for transitioning from physical to digital networking spaces - The value of one-on-one conversations in building business relationships If you're feeling stuck in your online networking efforts or looking for fresh ideas to connect with potential clients, this episode is packed with actionable insights. Learn how to bridge the gap between physical and digital networking, and discover strategies to make your online presence work harder for your business. Ready to take your online networking to the next level? Tune in now and join us in the Content is Profit Facebook group to put these strategies into practice! Timestamped Overview: [00:00] Intro: What makes this episode different — a real coaching call [01:00] Overview of the Business Creator ecosystem and purpose of the Club [04:00] Marie-Nicole's backstory: from creative coworking to personal coaching [08:00] Transitioning from space-based business to personal brand and service [11:00] The fear of feeling narcissistic when promoting yourself [15:00] Dharma coaching, embodiment work, and seasonal energy alignment [19:00] Real-world pivots: streamlining offerings for sustainability [24:00] Using content to find your people — the balance of art and business [28:00] How podcasting opened unexpected doors (and built momentum) [34:00] Paid vs. organic content strategies and YouTube experiments [40:00] Tactical advice: how to proactively create conversations and leads [48:00] Translating in-person strategies into the online world [53:00] Wrapping up: creating content that aligns with your energy and message Connect with Fonzi: Facebook Instagram LinkedIn Twitter Connect with LUISDA: Facebook Instagram LinkedIn Twitter Subscribe to the podcast on Youtube, Apple, Spotify, Google, Stitcher, or anywhere you listen to your podcasts. You can find this episode plus all previous episodes here. If this episode was helpful, please don't forget to leave us a review by clicking here, and share it with a friend.

In this episode of Gartner ThinkCast, we explore what customer experience looks like in 2025 — a world where your most valuable customers might not even be human. Gartner Distinguished VP Analyst Don Scheibenreif joins host Alexis Wierenga to unpack how CEO perceptions, AI agents and machine customers are reshaping CX strategy. Drawing from Gartner's latest CEO research, Don shares critical insights on the shift in customer expectations, the rapid emergence of autonomous buyers and the emotional impact of AI adoption. Whether you're designing for humans, machines or both, this episode offers a roadmap for getting customer experience right in an AI-first future. Tune in to discover: • Why CEOs may not know their customers as well as they think • What machine customers are and why they matter now • The key blind spots in AI-driven CX strategies • How to balance automation and humanity to create trust Dig Deeper Attend the Conference: Gartner IT Symposium/Xpo™ https://gtnr.it/3UpD6Ei  Register for the Webinar: Explore the Impact of AI on Customer Experience in Your Organization https://gtnr.it/4myNki0  Watch for More Insights: When Machines Become Customers https://gtnr.it/4mwGCsL 

Create Raving Fans: How Small Businesses Win Big with Memorable Experiences  EP304 Profit With A Plan Podcast Released May 27, 2025 Guest: Vance Morris, Customer Retention Expert, founder of Chesapeake Service Solutions Host: Marcia Riner, Business Growth Strategist, CEO Infinite Profit® Podcast Notes: In this unforgettable episode of Profit With A Plan, Marcia Riner sits down with Vance Morris—Disney veteran, customer retention expert, and founder of Chesapeake Service Solutions. Vance reveals how small business owners can stop chasing new customers and start creating raving fans who return again and again—and bring their friends with them. If you're tired of transactional relationships and want to build a business that thrives through loyalty, storytelling, and unforgettable experiences, this episode is your roadmap. ⏱️ Timestamps + Key Moments: 00:02:15 – Meet Vance Morris: From Disney leadership to customer experience strategist 00:04:02 – What Disney taught Vance about loyalty and brand affinity 00:05:38 – Why Chick-fil-A trains better employees than most companies 00:07:00 – The real reason small businesses can't blame the labor pool 00:08:50 – Cultivating brand evangelists like Apple, Harley-Davidson & Disney 00:10:04 – Why creating emotional connection beats flashy branding every time 00:12:00 – How Vance used his kids in marketing to create unforgettable bonds with clients 00:13:58 – The simple 3-part system to keep clients for life 00:15:50 – Why paper newsletters still outperform digital marketing 00:17:40 – How even B2B firms can use customer experience to grow loyalty 00:20:55 – Real-world example: Turning an oil change shop into the "Disney of service stations" 00:26:53 – The ROI of experience: higher prices, lower churn, and brand buzz 00:29:11 – Branding an insurance agency as “the agency that rocks” 00:31:05 – Why being memorable is better than being the cheapest 00:32:11 – Little things, big impact: how a university security guard wowed Vance's family 00:36:03 – Vance's free gift: 52 Ways to Wow Your Customers Without Breaking the Bank

Send us a textWelcome back to our New Home Value series! In Part 1, we talked about the rising popularity of new construction homes. In Part 2, we unpacked the critical role of a real estate agent in representing buyers during that process. Today, in Part 3, we're shifting the spotlight to you—the agent—and how you can turn the new home experience into a powerful lead generation tool.Let's face it: new builds are hot right now—and smart agents are using that momentum to create buzz, build brand awareness, and attract serious buyers. Whether it's posting model home video tours on Instagram and TikTok, hosting live virtual walkthroughs, or organizing new home caravan tours, there are countless ways to use new construction to grow your pipeline.In this episode, we're walking through the Top 10 strategies every agent should be using to leverage new home communities—from co-hosting events with builders, to launching “VIP New Home Deals” lists, to creating lifestyle-driven content that sells the neighborhood, not just the house.Plus, we'll give you practical weekly action items to help you stay consistent and visible, week after week.If you're ready to stop waiting for leads to find you—and start positioning yourself as the go-to new home expert in your market—this episode is for you.Let's get into it.https://rickfullerinc.com/new-build/Support the show

Newton Zheng is a good Canadian guy. (That seems important to mention, lately). Listen to his rise in athletics (we're calling him the Rocky of Badminton now), to Newton taking a different career path than Elon Musk, to Newton becoming a digital marketing entrepreneur.Newton and his team at ePropel Digital has found a niche helping cannabis dispensaries and other cannabis businesses. Cannabis businesses have many, many rules and regulations about how or if they can advertise. And if you can't let potential customers know that your business exists, how are they going to buy from you?ePropel Digital helps cannabis businesses increase their sales using an organic digital marketing system. It doesn't break any restrictions. ePropel helps businesses to be found at the top of Google when their potential customers search for their products or services.After you listen to the episode, Newton has one more surprise for you. Click the referral link below to get a deal on marketing your business from Newton and the folks at ePropel!Referral LinkePropel - WebsiteNewton Zheng - LinkedInePropel - LinkedInAdditional Music: Desiree Dorion desireedorion.comMarc Clement - FacebookTranscripts, papers and so much more at: reefermed.ca

It's a real issue for the majority of Christian women I coach on a regular basis. In today's episode, I'm talking about how to put together an offer, price it confidently, and make an impact on your followers and future customers. There's no reason your “help” needs to be free anymore. Sometimes, helping can—and should—have a dollar sign on it.  Important Links: Join my free 3-day bootcamp and finally get clarity on what you're selling, who it's for, and how to shape it into something that people want to buy. Sign up for Offer Blueprint Bootcamp today!  Episode 540 Save TIME & MONEY by running your biz on a single platform- check out my software, Equipt360

Text us a pool question!In this episode, Lee and guest host Peter Legaz discuss significant changes in the pool industry, including leadership transitions within Spasa and the impact of these changes on the industry. They explore the importance of community engagement, the challenges of staff management, and personal experiences that shape their business insights. The conversation emphasizes the need for adaptability and the value of personal connections in business. The conversation delves into the pressing staffing challenges faced by the swimming pool and spa industry, emphasizing the need for effective training and development initiatives. The speakers discuss the importance of investing in staff to enhance their skills and empower them, ultimately leading to a more competent workforce. They highlight the significance of clear expectations in training and the value of allowing employees to learn from their experiences. The discussion concludes with a call to action for ongoing training opportunities to foster growth within the industry.takeawaysPeter Legaz has been in the pool industry for 30 years.Family personas in business can enhance customer connection.Leadership changes can bring fresh perspectives to an industry.The importance of unity in industry associations.Recognition of pool service technicians as a trade is a significant achievement.Making tough staffing decisions is essential for business health.Hiring slowly and firing quickly can prevent prolonged issues.Personal experiences can lead to valuable business insights.Building personal relationships with clients is crucial.Adaptability is key in navigating industry changes. Staffing issues have worsened since COVID-19, impacting business operations.An academy for training new talent in the industry is needed.Investing in staff training leads to better employee retention.Empowering employees enhances their sense of value and contribution.Training programs should be industry-specific to ensure relevance.Clear expectations are essential for effective training outcomes.Allowing employees to learn from mistakes fosters growth.Training can significantly enhance employee skills and confidence.Investing in staff is crucial for long-term business success.Ongoing training opportunities are vital for industry development.Sound Bites"Customers love that family persona.""It's great to see a woman at the helm.""Unity brings strength in our industry.""We need to make the hard decisions.""Hire slow and fire fast.""When one door closes, another opens.""Let them learn from their mistakes."Chapters00:00Introduction and Guest Introduction04:01Industry Changes and Leadership Transitions08:13The Impact of Leadership on Industry Growth11:55Navigating Staff Changes and Business Dynamics16:02Perso BufferZoneBufferZone has been created by a frustrated pool maintenance companyDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Support the showThank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com

May 26, 2025 - National Grid is seeking approval by state regulators on a three-year rate increase for their residential customers in upstate New York. We explore what's driving their plan and how the proposal was reached with Phil Decicco, the company's general counsel for business in the Empire State. 

The latest Consumer Voice Report 2025 from ServiceNow paints a clear picture of changing consumer expectations in Ireland when it comes to AI in customer service. The report reveals that consumers in Ireland no longer view AI as impressive simply for completing tasks. People now expect AI to engage on a more human level - capable of understanding not just requests, but the emotional context behind them. "Business leaders across EMEA risk being left behind if they fail to embrace the collaboration between AI and human expertise. Consumers are no longer satisfied with disconnected, inefficient service. They expect AI to streamline interactions, anticipate their needs, and complement human agents, not replace them. The companies that successfully integrate AI with human-driven customer service will not only improve efficiency but also build stronger, more trusted customer relationships," said Cathy Mauzaize, President, EMEA at ServiceNow. Consumers in Ireland are among the region's leaders in their ability to detect when an interaction is AI-powered, with 68% saying that AI chatbots, while efficient, often come across as emotionless. Less than a quarter (23%) of respondents recognise this trait as typical of human service, making the need for emotionally intelligent AI systems more critical than ever. "Consumer sentiment in Ireland echoes what we're seeing across the EMEA region," said Paul Turley, Senior Director, ServiceNow Ireland. "Customers want quick response and resolution speeds. However, the majority also feel that, as it stands, AI's emotional sensitivity is lacking, and there's a very real expectation that this gap should close in the near future. Businesses need to realise that consumers are pushing for systems that don't just "solve" but "understand" - demanding more advanced technologies such as agentic AI that offer seamless, empathetic, and adaptive experiences." Closing the AI-human gap Despite some worries, there is a belief that AI will eventually catch up. Across EMEA, 71% of consumers are optimistic that AI will gain the ability to understand emotions. This optimism is even greater in Ireland, with 73% believing the gap between human and machine interactions will close. Age plays a major role in shaping these attitudes toward AI. While 14% of younger consumers (ages 18-34) in Ireland think AI will never emotionally understand humans, this number jumps dramatically to four in ten (41%) among those aged 55 and over. This scepticism plays out in how consumers choose to interact with customer service. Even though human-led support often causes frustration, such as long wait times (58%) and having to repeat information (45%), more than a quarter of Irish consumers still prefer speaking with a real person on the phone over other channels. Consumer behavior presents an intriguing paradox when it comes to AI and human interaction. While AI aims to bring efficiency and speed, consumers still tend to prefer human interaction for complex or sensitive conversations. This paradox suggests a disconnect between what people want and what they trust, sparking further engagement and discussion. Trust depends on the task Trust in AI is not universal and is heavily dependent on the task at hand. In Ireland, consumers primarily use AI for routine, low-stakes tasks such as scheduling a car service (13%) or tracking a delivery (16%). However, trust significantly declines when it comes to emotionally sensitive or high-risk scenarios. For instance, only 4% of consumers in Ireland would feel comfortable allowing AI to close a deceased loved one's bank account, and just 5% would trust AI to handle a disputed financial transaction. A growing number of consumers who don't currently trust AI to handle sensitive tasks say they would reconsider within the next three years. Notably, 29% of UK respondents who wouldn't currently trust AI to dispute a suspicious transaction believe they will be open to it shortly - a 24-point increase. Among...

In this powerful episode of Unleashing Intuition Secrets, Michael Jaco is joined by renowned researcher Ole Dammegard to uncover the deeper layers behind one of the most pivotal events in American history—the assassination of President John F. Kennedy. Drawing from decades of investigation and the archives of LightOnConspiracies.com, Ole sheds light on the newly released JFK files and what they may still be concealing. Together, Michael and Ole explore the shadowy involvement of figures like James Files and other alleged operatives, as well as the potential influence of artificial intelligence in shaping narratives and distorting truth. They raise compelling questions about the integrity of the recent CIA document disclosures and the broader implications of controlled information in a world influenced by hidden power structures. This episode challenges the mainstream account and emphasizes the urgent need for transparency and full disclosure to bring genuine justice and understanding to the forefront. Tune in for a thought-provoking conversation that aims to illuminate the forces still shaping our collective reality.   Michael Jaco brings over two decades of expertise as a Remote Viewer, Remote Influencer, and master training specialist who has trained thousands to reach their highest potential in every area of life. His mission: to help you awaken, unlock your inner power, and succeed at the deepest levels of human achievement.

Business so often show appreciation with a pre-printed card in the mail or the occassional "thank you". But what happens when a business makes customer appreciation a core piece of how they do business? We sit down with Noah Paden with Schuber Mitchell Homes to talk how one home builder isn't just building homes for their customers, but also how they are creating customers for life.   Learn more about Schuber Mitchell Homes at https://www.schubermitchell.com/   This episode is sponsored by Equity Business Solutions. Do you want to make sense of the numbers for your business? From equity, to liabilities and assets, to understanding cash flow... sometimes you need an expert.    Go to EquityBusinessSolutionsLLC.com and get value beyond the numbers. Enjoy the podcast? Support the show at our Patreon. Patreon.com/GoodAdvice

President Trump hosted a gathering on Thursday with the highest-paying customers of his personal cryptocurrency business, sparking bipartisan concerns that he's selling access to the presidency for personal profit. Geoff Bennett discussed the event with Eric Lipton, who covers the intersection of the presidency and Trump’s business interests for The New York Times. PBS News is supported by - https://www.pbs.org/newshour/about/funders

In this episode of the Faith & Work Podcast, former Vectren CEO Carl Chapman shares how decades in the energy industry shaped his view of leadership, service, and faith. From navigating environmental challenges to investing in community partnerships and employee well-being, Carl offers thoughtful insights on balancing business priorities with a deeper sense of purpose, and reminds us that it's not that complicated to choose to "do the right thing" at any level of your leadership. Do you like The Faith & Work Podcast? Be sure to subscribe! Now available on iTunes and Spotify.   HIGHLIGHTS 4 C's of Success: Colleagues Customers Community  Capital On Community Impact "That's true today. Customers, many of them, have a difficult time paying their utility bill. And that's something that you have to focus on. We can't just ignore that reality. And so what we saw was a couple of things. One was we thought that we would be able to help our communities. And maybe beyond what the typical business even sees, the utility business is heavily impacted by how strong their community is because of the customers there... So we felt strongly that this not only was the right thing to do, but was also the right business issue because we really could go in and help our communities. That meant we might have conservation programs and efficiency programs for our customers."   RESOURCES Download the Episode Transcript Here

“Verification is no longer a nice-to-have—it's a must-have,” says Gegham Azatyan, Co-Founder and Chief Business Officer at Dexatel, in a conversation with Doug Green, Publisher of Technology Reseller News. In this episode, Azatyan introduces Dexatel Verify, a new CPaaS solution designed to intelligently authenticate users across multiple channels in real time. Founded in 2015, Dexatel helps global brands build secure and reliable customer communication through SMS, voice, email, and chat apps like WhatsApp, Telegram, and Viber. Now, with the launch of Dexatel Verify, the company is addressing the rising challenges of online fraud, fake accounts, and high messaging costs—particularly in markets where SMS pricing is prohibitive or unreliable. Gegham Azatyan Unlike traditional one-time password (OTP) solutions, Dexatel Verify uses smart fallback logic, a system that dynamically selects the best communication channel for each user and region. If a text message fails, the system might try a voice call or switch to WhatsApp or RCS—all automatically and in real time. This innovation isn't just about efficiency—it's also about cost savings. “Customers using fallback logic can save up to 30%,” Azatyan notes, especially those in high-volume industries like fintech, e-commerce, healthcare, and education. The solution is also fully compliant with GDPR and ISO 27001, making it suitable for businesses operating in regulated sectors. As Dexatel expands into the U.S. and Canadian markets, Azatyan sees Verify as a critical enabler for companies onboarding new users securely and affordably—turning customer verification into a seamless, cost-effective, and fraud-resistant process. Learn more at https://dexatel.com

One. Just one. Today. There is low-hanging improvement opportunity fruit all around us. We invite you to grab a pen, paper, find a quiet space, and we are confident you can find an easy, customer-pleasing improvement in 30 minutes of thought. One. Just one. Today.Support the show

President Trump hosted a gathering on Thursday with the highest-paying customers of his personal cryptocurrency business, sparking bipartisan concerns that he's selling access to the presidency for personal profit. Geoff Bennett discussed the event with Eric Lipton, who covers the intersection of the presidency and Trump’s business interests for The New York Times. PBS News is supported by - https://www.pbs.org/newshour/about/funders

What 160 founders taught us at DC Mexico—why deep customer engagement beats ads, how group workshops are replacing sales calls, what lifestyle entrepreneurs can learn from the FIRE movement, and how financial clarity and community still drive the biggest results. CHAPTERS (00:00:34) DC Mexico Recap (00:02:42) Why We Do This (Essay by Jeff Pecaro) (00:06:23) Deep Giveaways That Convert (00:12:31) High Ticket Offers (00:15:30) Lifestyle Business vs. FIRE Movement (00:19:07) Masterminds as Money Makers (00:21:08) The Real Challenge of Parenting? (00:24:49) Pivots and Resetting the Vision (00:25:58) Real AI Workflows Founders Are Using (00:26:31) Clarity, Courage, and Deal-Making (00:27:45) Nailing Your Best Marketing Channel (00:29:00) Know Your P&L CONNECT Dan “at” tropicalmba dot com Ian “at” tropicalmba dot com LINKS Join the DC (http://dynamitecircle.com) Subscribe to the newsletter (https://tropicalmba.com/subscribe) Follow us on Instagram (https://www.instagram.com/tropicalmba/) Free resources for business owners (https://tropicalmba.com/resources) MORE EPISODES The Roadmap for Turning a Skill Into a $1M Business (https://tropicalmba.com/episodes/7-figure-productized-business) The Unexpected Downsides of Selling Your Business (https://tropicalmba.com/episodes/exit-founders-disappointed) Success Without Sacrifice? (https://tropicalmba.com/episodes/success-without-sacrifice) Shiny Object Syndrome (https://tropicalmba.com/episodes/shiny-object-syndrome) The Anti-Agency Agency + High ROI Customer Service Strategies (https://tropicalmba.com/episodes/anti-agency-high-roi)

Send us a textAmazon is refunding customers for old returns, some dating back to 2018 with no prior notice. A $1.1 billion charge and internal review raise questions about delayed Amazon refunds.Here's Steven Pope's original post that started everything: https://www.linkedin.com/feed/update/urn:li:activity:7330744101614551040/Steven Pope was featured in multiple news articles covering this story:USA Today | https://bit.ly/USAtodaySPNBC Chicago | https://bit.ly/NBCChicagoSPCyberNews | https://bit.ly/CyberNewsSPAARP | https://bit.ly/AARPSPNewsweek | https://bit.ly/NewsweekSPEntrepreneur | https://bit.ly/EntrepreneurSPFox Live Now | https://bit.ly/FoxLiveNowSPEconomic Times | https://bit.ly/EconomicTimesSPBlavity | https://bit.ly/BlavitySPRead more from My Amazon Guy: https://myamazonguy.com/news/amazon-issues-late-refunds/Need help with your Amazon account? Book a 1-on-1 with Noah Wickham: https://bit.ly/3YwtgCr#AmazonRefunds #EcommerceNews #AmazonReturns #amazonnews Watch these videos next:Is Amazon Suppressing Your Listing Image Hacks? https://www.youtube.com/watch?v=npD7UjHkkL8&list=PLDkvNlz8yl_YEKE1B5o1uhbBm1QQcPzmY&index=3Amazon Changed SEO Again https://www.youtube.com/watch?v=qIao9ijrMDQ&list=PLDkvNlz8yl_YEKE1B5o1uhbBm1QQcPzmY&index=9-----------------------------------------------Having trouble with SEO, PPC, or listing issues?  Send it to us: https://myamazonguy.com/contact/?utm_source=YouTube&utm_medium=referral&utm_campaign=Contact%20UsTimestamps00:00 - Amazon Refund Scandal Overview00:16 - Refunds Going Back to 201800:34 - $1.1 Billion One-Time Charge Explained01:10 - Inventory & Tariffs Connection01:45 - Internal Review or Lawsuit Cover?02:30 - Class Action Lawsuit Timing03:00 - Steven Pope's $1,800 Refund Case03:45 - Refund Delays for Regular Customers04:25 - Amazon's Interest Double Standard04:55 - Final Thoughts and Call to Action----------------------------------------------Follow us:LinkedIn: https://www.linkedin.com/company/28605816/Instagram: https://www.instagram.com/stevenpopemag/Pinterest: https://www.pinterest.com/myamazonguys/Twitter: https://twitter.com/myamazonguySubscribe to the My Amazon Guy podcast: https://podcast.myamazonguy.comApple Podcast: https://podcasts.apple.com/us/podcast/my-amazon-guy/id1501974229Spotify: https://open.spotify.com/show/4A5ASHGGfr6s4wWNQIqyVwSupport the show

Sales scripts are often promoted as the key to success. But let's be honest—scripts can sound robotic and insincere. If you're relying too much on a script, you might be missing out on connecting with your prospect on a human level. In this month's Stump The Guru show, I talked about “Are You Using A Sales Script?”. I've made it my life's mission to create the clarity that is missing in the traditional sales process, through decades of working with thousands of business owners all over the world, refining Trust-Based Selling into a true art form: · Stop "chasing" ghosts (leads that never call you back!)· Make the sale in ONE conversation, without pressure· Stop selling, create deep trust instead This podcast is live, unedited, unrehearsed and with guests from all over the world, from all different industries …. Listen in as I offer coaching you on how you can handle this particular situation whilst my guests try to stump me with their challenging sales situations. Get Ari's latest best-selling book "Trust In A Split Second!" for FREE along with a Complimentary Lead & Sales Growth Consultation (Value $995.00) at http://www.UnlockTheGame.com/FreeConsult, and join him as a guest on his podcast "Stump The Guru" and get your chance to ask Ari one-on-one questions, fill in the form to be clickable to this link: https://share.hsforms.com/1AvcqZA_jSiiCVWa9p2JuWw5l19f 

The Big Themes:SAP's Flywheel Strategy: SAP introduced a compelling flywheel model that integrates applications, data, and AI to drive enterprise momentum. The idea is that integrated applications generate structured data, which then feeds a robust AI layer. As these layers build on one another, they create a self-reinforcing cycle of productivity, insight, and innovation—a flywheel effect. Unlike Microsoft and ServiceNow, which predict the collapse of applications in favor of agents, SAP asserts that AI agents will enhance, not replace, applications.The Business Data Cloud and Databricks Partnership: A highlight of the event was SAP's Business Data Cloud (BDC), launched in partnership with Databricks. This foundational layer brings together internal SAP data and external sources like Moody's or climate models, enabling richer decision-making. SAP showcased real-world use cases, such as tariff fluctuation impact analysis across supply chains, to demonstrate the power of combining enterprise and contextual data.Prompt Optimizer and the End of Prompt Engineering: SAP's introduction of a “Prompt Optimizer” signals a shift in the AI interface landscape. Instead of manual prompt engineering, users will soon rely on AI to manage and optimize prompts across multiple large language models (LLMs), including ChatGPT, Claude, Gemini, and Perplexity. CTO Philipp Herzig even declared we're at “the beginning of the end” of prompt engineering.The Big Quote: "[Customers are] not ready to deploy AI and have that completely eliminate the need for apps. The data is just not there. So, maybe five years from now, let's see what progress we've made. But what's in the here and now is that customers are looking for applications."

A grocery boy's summer job delivering to remote cabins turns into a lifelong brush with an ancient evil—one only kept at bay by a small, black-and-red stone and the quiet sacrifices of those who know its price. Author: Jake Bible Huge thanks to our sponsor: BetterHelp: This episode is brought to you by BetterHelp. Head to ⁠betterhelp.com/dns⁠ to get 10% off your first month. * * * EXPLICIT CONTENT DISCLAIMER: This episode contains explicit content not limited to intense themes, strong language, and graphic depictions of violence intended for adults 18 years of age or older. These stories are NOT intended for children under the age of 18. Parental guidance is strongly advised for children under the age of 18. Listener discretion is advised. #drnosleep #scarystories #horrorstories #doctornosleep #truescarystories #horrorpodcast #horror Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, I dive into the crucial topic of building trust online, especially in the digital marketing landscape. You've probably heard about the phrase 'know, like, and trust,' but I believe there's a missing piece in this equation. I argue that trust is not just a byproduct of likability; it also hinges on reliability. Trust is formed through the relationship plus the consistency of behavior that demonstrates a commitment. Through real-world examples and expert insights, I discuss how being reliable—such as consistently answering DMs or providing valuable content—can dramatically enhance trustworthiness. Plus, I share tips on how to analyze and improve your current strategies to build a more robust trust framework with your audience. Tune in to this episode and learn how to create a business that earns and retains the trust of your clients.   What You'll hear in this episode: [00:45] Understanding Know, Like, and Trust [01:50] The Equation of Trust: Relationship + Reliability [03:05] Building Trust Through Consistency [03:50] The Importance of Responsiveness [04:25] Trust in Client Relationships [06:40] Consistency and Commitment in Business   If you like this episode, check out: The Key to Building Authentic Relationships and Network with Cassandra Thompson What Drives You Beyond the Numbers? Boosting Business with Better Client Care   Want to learn more so you can earn more?  Visit keepwhatyouearn.com to dive deeper on our episodes  Visit keepwhatyouearncfo.com to work with Shannon and her team  Watch this episode and more here: https://www.youtube.com/channel/UCMlIuZsrllp1Uc_MlhriLvQ  Connect with Shannon on IG: https://www.instagram.com/shannonkweinstein/   The information contained in this podcast is intended for educational purposes only and is not individual tax advice. Please consult a qualified professional before implementing anything you learn.

Exciting news, Hero Makers! We're sharing a new episode of Why That Worked – Presented by StoryBrand.AI, with Donald Miller back in the host seat. This new show uncovers why certain ideas, brands, and strategies succeed—so you can think differently and apply those insights to your business and life.   We're only sharing these episodes in the former Marketing Made Simple feed for a limited time! Catch them early every Monday by subscribing to the StoryBrand YouTube Channel or following Why That Worked wherever you listen to podcasts.   Now, enjoy this week's episode of Why That Worked!   --       Coming up with a product name or tagline seems simple. Until you have to do it. You brainstorm, you debate, and you finally land on something… only to find yourself explaining it to people over and over. That's the real test of a name: if you have to explain it, it's not working. The truth is, your name or tagline is doing more heavy lifting than you realize. It's your first impression, elevator pitch, and clearest hook all rolled into a few words. So why do some names work instantly while others fall flat? And how do you make sure yours is good?   In today's episode, hosts Donald Miller and Kyle Reed break down the art and science of naming and tagline creation, using the podcast app Snipd as a case study. They explore how a name that sounds clever can still confuse your audience, and why instant clarity always beats creativity. You'll hear a practical breakdown of how to avoid the “curse of knowledge,” how to test if your name really works, and what makes a tagline stick in someone's brain. Listen in to discover the simple shifts that make your message irresistible.   --   Unlock the power of a framework that works—the StoryBrand Framework at StoryBrand.ai. It's like having the world's best copywriter create high-converting marketing whenever you need it. Start your free 7-day trial at StoryBrand.ai.   Learn how to make your marketing and messaging work using a proven framework in the updated book, Building a StoryBrand 2.0. Order it now on Amazon  or wherever you buy books!

Send us a textIn this episode, we sit down with Django Degree II, CEO and co-founder of Focus On Words, an innovative independent bookstore and publishing platform. He shares his mission to empower authors by providing higher royalties, faster payments, robust marketing tools, and crucial reader data analytics. Django discusses the shortcomings of traditional publishing, emphasizing how self-publishing offers greater control and connection to readers. Discover how AI-powered insights and personalized e-commerce solutions are revolutionizing the book industry. For anyone passionate about writing and publishing, this conversation is a must-watch!https://home.focusonwords.com/GET THE HOW TO LIVE AN EXTRAORDINARY LIFE, WITH OR WITHOUT MR. RIGHT BOOK AND WORKBOOKWebsite: https://withorwithoutmrright.com/books/Book: https://amzn.to/3ZjtBJJWorkbook: https://amzn.to/4guXFYALeave a review about the book: https://www.amazon.com/review/create-review?asin=B0DMVP65PRAudiobook: https://withorwithoutmrright.com/books/LISTEN TO CHAPTER ONE https://app.helloaudio.fm/feed/3228c79f-0dea-4f6b-a428-d7fcfd1f72f5/signupSupport the showLET'S CONNECT! I'm @HustleinFaith on all social networks.

What If Your Biggest Growth Opportunity Was Rethinking How Your Customer Actually Moves Through Your Business? If your business growth feels stalled, the issue might not be your funnel, ads, or webinar strategy — it could be that your ideal customer has outgrown you. In this episode, I introduce a powerful reframe around how to think about your customer journey. Instead of treating your ICA (ideal customer avatar) like a static snapshot, I show you how to evolve your messaging, offers, and marketing strategy alongside your audience. I pull back the curtain on how I reimagined my entire customer journey to support one evolving ICA (affectionately named Hank) through multiple phases of business growth. You'll also get an insider look at how I use ChatGPT to build detailed ICA guides, how this strategy transformed my offerings, and how it can create more clarity, consistency, and alignment across your business. HERE ARE THE 3 KEY TAKEAWAYS FROM THIS EPISODE: 1️⃣ Your ICA Is Growing — And So Should Your Strategy When you recognize that your audience is evolving through different phases of growth, it opens up new ways to support them with intention and clarity. 2️⃣ You Can Create Offers That Grow Alongside Your Audience Whether someone is brand new or already established, having a thoughtful path for them to follow can deepen trust and increase lifetime value. 3️⃣ Your Messaging Can Meet Them Where They Are Mapping your content and strategies to the different phases of your ICA's journey creates more alignment, better results, and a stronger connection overall. RESOURCES MENTIONED IN THIS EPISODE: Learn more about the 1 Hour Offer - 1houroffer.amyporterfield.com  Check out all my courses and mentorship offerings - amyporterfield.com/online-business-courses  MORE FROM ME Follow me on Instagram @amyporterfield Every Tuesday, I share zero-fluff business tips, behind-the-scenes stories, and straight-from-the-group-chat insights you won't find on Instagram.

Crypto Town Hall is a daily Twitter Spaces hosted by Scott Melker, Ran Neuner & Mario Nawfal. Every day we discuss the latest news in the crypto and bring the biggest names in the crypto space to share their opinions.►►OKX Sign up for an OKX Trading Account then deposit & trade to unlock mystery box rewards of up to $60,000! 

Building Trust with AI in Customer Support  Shep interviews Kenji Hayward, Senior Director of Customer Support at Front. He talks about Front's The State of Service Expectations report and how customer expectations are evolving around AI, response times, loyalty, and what businesses can do to meet and exceed those expectations.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What are the top expectations customers have from brands? What role does AI play in enhancing customer interactions and support?  How many bad experiences does it take before a customer stops doing business with a company?  Why is it important for companies to use their products?  Is there a difference between how businesses and customers perceive good response times?  Top Takeaways:    Be a customer of your own business. One of the best ways to understand and improve a product is by using it yourself. When team members, including managers and leaders, act as customers, they feel what real customers experience, both the good and the bad.    The State of Service Expectations by Front found that it only takes three bad experiences before 59% of customers decide to leave and find a different company to do business with. This leaves almost half of the customers who leave after 2 or even 1 negative experience from your brand. This means every interaction counts.  The very first interaction can set the tone for their whole experience. Many companies are now using AI to handle their first contact, so it must be friendly, fast, and accurate.  Transparency is essential in building trust. Companies using AI or chatbots should always be upfront with customers. People appreciate being told whether they are chatting with a human or a digital assistant, and that when the technology isn't working, there is an easy way to reach a real person.  Many customers (39%) like it when companies remember their preferences or past purchases and use that information to offer better service. However, some customers (57%) also worry about how much personal data is shared with AI or other technology. Finding the right balance between personalization and privacy is important so customers can feel comfortable and safe with how their information is being used.  Customers want an amazing experience, even if it costs extra. The State of Service Expectations found that 60% of customers would be willing to pay more for faster response times. Our customer service and experience research echoes this, where 59% of customers say customer service is more important than price.   AI has gotten much better, faster, and cheaper in the last few years. It's easy to get caught up in the latest technology or the fanciest software. But no matter how advanced your tech is, it won't matter if you don't have the foundations of good customer service, like empathy, transparency, speed, and convenience.  Plus, Shep and Kenji discuss how much customers are willing to wait for email, chat, or phone responses before they start to lose patience with your brand. Tune in!  Quote:   "Bad experiences can turn the customer off and make you lose their loyalty. In this day and age, where customers have many options on brands they want to work with, the role of customer support teams has become really amplified."    About:    Kenji Hayward is the Senior Director of Customer Support at Front. He is a customer experience and AI innovator. You can follow his newsletter on customer support and technology, Top Tier Support.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Unleashing Intuition Secrets: Quantum Healing, Big Pharma Takedowns, and Shilajit Benefits   In this episode of 'Unleashing Intuition Secrets,' Host Michael Jaco and guest Noah dive into the transformative realm of quantum healing, the promising advancements in health under the new administration, and the controversies surrounding big pharma.   They discuss the innovative work of Casey and Callie Means, breakthroughs in dietary guidelines, and the potential hazards of ultra-processed foods. The conversation also touches upon the benefits of Shilajit, a natural adaptogen, and its role in enhancing health and combating daily stressors, supported by various scientific studies. The duo provides an in-depth analysis of current health paradigms and future prospects, emphasizing the importance of staying observant and open-minded in these rapidly changing times.  

Coming up with a product name or tagline seems simple. Until you have to do it. You brainstorm, you debate, and you finally land on something… only to find yourself explaining it to people over and over. That's the real test of a name: if you have to explain it, it's not working. The truth is, your name or tagline is doing more heavy lifting than you realize. It's your first impression, elevator pitch, and clearest hook all rolled into a few words. So why do some names work instantly while others fall flat? And how do you make sure yours is good?   In today's episode, hosts Donald Miller and Kyle Reed break down the art and science of naming and tagline creation, using the podcast app Snipd as a case study. They explore how a name that sounds clever can still confuse your audience, and why instant clarity always beats creativity. You'll hear a practical breakdown of how to avoid the “curse of knowledge,” how to test if your name really works, and what makes a tagline stick in someone's brain. Listen in to discover the simple shifts that make your message irresistible.   --   Unlock the power of a framework that works—the StoryBrand Framework at StoryBrand.ai. It's like having the world's best copywriter create high-converting marketing whenever you need it. Start your free 7-day trial at StoryBrand.ai.   Learn how to make your marketing and messaging work using a proven framework in the updated book, Building a StoryBrand 2.0. Order it now on Amazon  or wherever you buy books!