Podcasts about customers

The guys are asked for their predictions on 5 future classics and 5 future duds, all sold within the last 5 years. For extra credit, even categorized in 5 countries! They debate fun choices for Jose B., who gets bored quickly and has owned multiple versions of the same sports car. Then, the Mercedes-Benz MBRACE app is being discontinued - what choices do owners have when car companies abandon technology that was a selling point? Did you see this? The newly-announced humanoid robot for homes, called NEO! Then, social media questions ask how do you tell a driver you're uncomfortable with their driving habits, what future cars are OEMs scrambling to build, and why do companies choose such large wheels for their cars now? Audio-only MP3 is available on Spotify, Apple Podcasts and 10 other platforms. Look for us on Tuesdays if you'd like to watch us debate, disagree and then go drive again! 00:00 - Intro 01:19 - Longbow Roadster & Speedster 06:58 - Topic Tuesday: 5 Future Classics, 5 Future Duds, All Under 5 Years Old 10:46 - Todd's 5 ‘Classics' List 18:42 - Paul's 5 ‘Classics' List 24:43 - Todd's 5 ‘Jokes' List 35:13 - Paul's 5 ‘Jokes' List 52:28 - Hooked On Driving November 2025 54:44 - Car Debate #1: The ‘House Cars' vs. ‘Fun Cars' 1:12:04 - Car Debate #2: Mercedes-Benz Sunsetting MBRACE App 1:24:39 - Did You See This? NEO Humanoid Home Robot 1:35:33 - Audience Questions On Social Media  Rate and review us on Apple Podcasts, and subscribe to our two YouTube channels. Write to us your Topic Tuesdays, Car Conclusions and those great Car Debates at everydaydrivertv@gmail.com or everydaydriver.com Learn more about your ad choices. Visit megaphone.fm/adchoices

At this show we believe that the onus for setting people up for success and being the chief servant of those above them is squarely on the leader or owner of the cafe. they have more power, say, and responsibility. With that said we must not pretend that they are the only ones who have power, authority, influence or responsibility. Baristas also have these things and how well they do in their career or how good they feel about the work they do is in no small part based on stewarding the things they have taken on when choosing to represent the coffee, the company, and the well being of their co-workers and guest. How well a barista does here can determine what future leadership in cafes looks like. But there are some beliefs we need to address. Today on the show we venture into the world of myths that baristas believe and breakdown the nuances surrounding many assumptions that take root that are not always so helpful in producing the kind of positive change we want to see advanced in coffee. We cover: The owner is probably exploiting you The cafe is where I get to express myself I don't owe anyone my emotional labor Customers are the worst educating myself in coffee and success in competitors means I am a good barista This is my bar Related episodes: Baristas Are Not Magic 561: How to Motivate Baristas SHIFT BREAK! How Not To Be a Jerk When Training Baristas SHIFT BREAK: Evil Owners and Lazy Baristas The Barista Slump : Thoughts on how to deal with times of love-loss, uncertainty, hardship, and weariness in your coffee career 031 : Essential Advice for New Baristas : Tips to help you successfully navigate and thrive in your new coffee career Reasonable Expectations

Customers don't judge by jargon; they judge by what they see and how their pool performs after you leave. We dive straight into the habits that signal true professionalism on a pool route: a 30–40 second equipment scan, disciplined filter decisions, and a firm stance on water-level responsibilities that keeps you out of liability trouble.You'll learn a simple checklist for catching leaks, reading filter pressure, and spotting a dirty salt cell before a homeowner does. We talk through the real cost of “I'll clean the filter next week,” why a quick backwash rarely saves the day, and how to protect your margins by doing the hard work at the right moment. We also get practical about safety and optics—why you should avoid driveways, how to handle muriatic acid without scarring a brand-new deck, and the small presentation cues (uniforms, tidy trucks, clear logos) that build trust long before test strips touch water.Heavy bather load on the calendar? We walk through a pre-party plan that actually works: boost chlorine, add non-chlorine shock, set the salt system to 100 percent, extend runtime, and remove the cleaner to prevent breakage. You'll get language for a one-page service agreement that makes the customer responsible for filling the pool and a message template for low-water situations that documents the waterline and turns the system off until it's safe. These steps reduce callbacks, avoid ugly claims, and turn your route into a smooth, predictable operation clients rave about.If you're ready to look, act, and perform like the pro you are, this conversation gives you the playbook. Subscribe for more route-ready tactics, share this episode with a fellow tech who could use a cleaner workflow, and leave a review to tell us the habit that changed your season.We break down the habits that prove competency on a pool route, from fast equipment assessments to firm water-level boundaries that prevent liability. We also cover pro presentation, customer communication for parties, and the smarter way to handle filters, chemicals, and parking.Send us a textSupport the Pool Guy Podcast Show Sponsors! HASA https://bit.ly/HASAThe Bottom Feeder. Save $100 with Code: DVB100https://store.thebottomfeeder.com/Try Skimmer FREE for 30 days:https://getskimmer.com/poolguy Get UPA Liability Insurance $64 a month! https://forms.gle/F9YoTWNQ8WnvT4QBAPool Guy Coaching: https://bit.ly/40wFE6y

For episode 620 of the BlockHash Podcast, host Brandon Zemp is joined by Rens Troost, Founder & CTO of Rational Exponent.Their flagship platform, RE:Agent, empowers customers to adapt quickly to evolving regulatory requirements with actionable intelligence, dynamic controls, and strategic risk insights embedded directly into operational workflows. Purpose-built for scalability, transparency, and agility, Rational Exponent makes it possible for organizations to maximize operational performance and accelerate growth while remaining grounded in prudent, compliant risk management.  Rens brings 30+ years of leadership experience, from early-stage startups to NASDAQ-listed companies. He's a repeat founder, board member, and CTO for Rational Exponent, an AI-native fintech company coming out of Stealth to start the movement for building banks of the future. ⏳ Timestamps: (0:00) Introduction(0:57) Who is Rens Troost?(3:21) What is RE:Agent?(6:36) RE:Agent use-cases(10:42) Impact of AGI(14:38) Guardrails for AGI(20:14) Goals at Money20/20(23:05) Contact Rational Exponent 

In this weeks' Scale Your Sales Podcast episode, my guest is Tue Sottrup.   With over 20 years of experience in customer service, I am driven by my passion for providing exceptional customer experiences. My expertise lies in the intersection of technology and customer-centricity, and I am proud to hold the Certified Customer Experience Professional (CCXP) credential from the Customer Experience Professionals Association (CXPA).   In today's episode of Scale Your Sales podcast, Tue shares about balancing AI and automation with genuine human connection in customer service. He told his insights from over 20 years in the field, discussing how organizations can enhance efficiency without losing empathy, the evolving role of service teams, and where chatbots support—or hinder—the customer journey. This conversation offers practical guidance for leaders committed to building trust, improving service performance, and delivering truly customer-centric experiences.   Welcome to Scale Your Sales Podcast, Tue Sottrup.     Timestamps: 00:00 Human Connection in Sales Tech 05:10 AI Empowering Smarter Customer Service 07:46 AI Enhances Performance Evaluation 12:19 Evolving Customer Support Expectations 15:49 Customer Service Efficiency Insights 17:47 AI Bots vs Human Empathy 21:07 Leadership Listening to Customers 24:54 Focus on Retaining Customers     https://www.linkedin.com/in/tuesottrup/ https://x.com/tuesottrup     Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.   Book Janice to speak virtually at your next event: https://janicebgordon.com   LinkedIn: https://www.linkedin.com/janice-b-gordon/   Twitter: https://twitter.com/JaniceBGordon   Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast   More on the blog: https://scaleyoursales.co.uk/blog   Instagram: https://www.instagram.com/janicebgordon   Facebook: https://www.facebook.com/ScaleYourSales   And more! Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

RUNDOWN   Is Mitch secretly a MOBSTER? The guys ride the high of a Seahawks blowout while fretting an Earnest Jones IV injury and torching D.C.'s awful turf, then rip through birthday/lore nuggets. An unforgettable World Series finish, seen through a Seattle lens—taking petty joy in Toronto's collapse while admitting Game 7 (and the under-discussed, error-filled Game 6) will haunt Mariners fans for years. Then it's all Seahawks: a near-perfect beatdown in D.C., vintage throwback uniforms, and why John Schneider should chase help at WR/OL/LB before the deadline. Mitch, Brady, and Jacson break down Seattle's 38–14 primetime rout of Washington — a game where both sides of the ball finally clicked. They discuss Sam Darnold's near-perfect night (one of only four 97+ QBRs in the NFL this season — three belonging to him), Mike Macdonald's astounding 11–1 road record, and the play-calling brilliance driving the offense. Rick Neuheisel joins Mitch to break down a wild week in college football — from the bloated buyouts fueling a $160 million coaching carousel to Washington's unlikely playoff path. The two dive into quarterback drama, "alma mater alimony," and the rise of dual-threat sensation Demond Williams, before wrapping with Taco Time's weekly honors — including a nod to Oklahoma's kicker and his unforgettable Daisy Duke game-day look. Christian Caple joins Mitch to assess the Huskies' 6–2 season and the playoff math that could still put Washington in the 12-team field if they run the table. He breaks down the defense's ability to hang with Oregon, the tricky stretch at UCLA, and how Jed Fish's success could make him a hot-commodity coach with a star quarterback in tow.   GUESTS   Brady Henderson | Seahawks Insider, ESPN Jacson Bevens | Writer, Cigar Thoughts Rick Neuheisel | CBS College Football Analyst, Former Head Coach & Rose Bowl Champion Christian Caple | UW Football Insider, On Montlake   TABLE OF CONTENTS   0:00 | Mitch Gets Mistaken for a Mobster, Hotshot's Arrest-Video Obsession, and a Giddy Seahawks Sunday 20:12 | BEAT THE BOYS - Register at MitchUnfiltered.com 27:48 | Mariners Heartbreak, Dodgers Relief, and a Seahawks Surge with Trade-Deadline Stakes 46:58 | GUEST: Seahawks No-Table; Seahawks Dominate in D.C. — Darnold's Surge, McDonald's Mastery, and a 6–2 Statement 1:09:20 | GUEST: Rick Neuheisel; on the Coaching Carousel, Playoff Chaos, and the Short Shorts Heard 'Round the Nation 1:41:08 | GUEST: Christian Caple: on Washington's Playoff Chances, Jed Fish's Future, and the Rise of Demond Williams Jr. 2:04:56 | Other Stuff Segment: NFL 68-yard field goal record (JAX kicker Cam Little), NBA gambling/poker scandal (prop bets, x-ray glasses, star player tax lien), Pittsburgh radio host loses bet and gets nipple piercings, Scott Woodward's AD buyout saga (Jimbo Fisher, Brian Kelly, LSU governor, Woodward payout), Robert Englund gets Hollywood Walk of Fame star (Freddy Krueger story), Adrian Peterson's latest DWI and weapon arrest, Phil Mickelson insider-info case echoes 2016 SEC probe, RIPs: Bob Trumpy — Bengals TE/longtime NBC broadcaster (80), Carol Davis — Raiders co-owner, widow of Al Davis (93), Yoervis Medina — former Mariners/Cubs pitcher (37), Nick Mangold — former Jets center (41), Ace Frehley — original KISS guitarist, Dwayne Roberts — inventor of the frozen burrito (88), HEADLINEs: Breathing through our butts proven safe — Mitch Levy's been talking out his ass for years, GQ says "Nut Maxers" aim for maximum output — I was hoping it was a candy bar, MSN reports boob jobs are shrinking — so no more inflation, Detroit cop appears pantless in court — didn't stand up well, Customers sue On shoes for squeaks — my mom should've sued my dad first.

Sign the petition: https://www.change.org/p/give-mister-ed-his-rightful-spot-on-the-hollywood-walk-of-fame?source_location=psf_petitions NEW HATS ARE LIVE: https://store.barstoolsports.com/collections/mostly-sports Mark Titus and Brandon Walker talking sports... mostly. JOIN THE DK LEAGUE: https://dkn.gs/r/eFrJ21EzUEaXU3kP7Rni3w Thanks to our sponsors: Jägermeister: Check Jägermeister out at http://barstoolxjagermeister.com. Drink Responsibly, Jägermeister Liqueur 35% alcohol by volume. Imported by Mast Jägermeister US, White Plains. NY. Gametime: Download the Gametime app and use code MOSTLY for $20 off your first purchase. DraftKings: GAMBLING PROBLEM? CALL 1-800-GAMBLER, (800) 327-5050 or visit gamblinghelplinema.org (MA). Call 877-8-HOPENY/text HOPENY (467369) (NY). Please Gamble Responsibly. 888-789-7777/visit ccpg.org (CT), or visit www.mdgamblinghelp.org (MD). 21+ and present in most states. (18+ DC/KY/NH/WY). Void in ONT. Eligibility restrictions apply. Terms: draftkings.com/sportsbook. On behalf of Boot Hill Casino & Resort (KS). Pass-thru of per wager tax may apply in IL. Opt-in req. 1 Token per customer, valid only for min. $5 pregame NBA player prop bets w/ min. odds of -200 or longer. Tokens are single-use and expire at the start of the final of NBA game each day when offered. Must select token BEFORE placing bet. Customers who place bet w/ Token and pick day's PRA stat leader will receive equal share of $1,000,000, issued as a non-withdrawable Bonus Bet that expires in 7 days (168 hours). Stake removed from payout. Terms: sportsbook.draftkings.com/promos. Sponsored by DK. Sport Clips: Sport Clips. It's a Game Changer. https://sportclips.com Experian: Download the Experian® app today. Your wallet will thank you. Subscribe on YouTube: https://www.youtube.com/@MostlySportsTitusandWalker?sub_confirmation=1. Follow Mostly Sports on Twitter: https://twitter.com/MostlySports Follow Mark on Twitter: https://twitter.com/clubtrillion Follow Brandon on Twitter: https://twitter.com/bfw Follow Mostly Sports on Instagram: https://www.instagram.com/mostlysportsshow/ Follow Mark on Instagram: https://www.instagram.com/marktheshark34/ Follow Brandon on Instagram: https://www.instagram.com/bwalkersec/ Follow Mostly Sports on TikTok: https://www.tiktok.com/@mostlysportsshow?lang=en Follow Brandon on TikTok: https://www.tiktok.com/@brandonfwalker?lang=en Follow Mark on TikTok: https://www.tiktok.com/@marktituspod?lang=en

Previewing Sam Bankman Fried's appeal hearing with Former SEC Senior Trial Counsel, Howard Fischer. Former SEC Senior Trial Counsel Howard Fischer joins CoinDesk's Jennifer Sanasie and Nik De to break down the high stakes of Sam Bankman-Fried's appeal, ahead of Tuesday's hearing. Plus, they analyze the defense's strategy, the appellate judges' likely focus, and why overturning a trial judge's decisions is exceedingly difficult. - Break the cycle of exploitation. Break down the barriers to truth. Break into the next generation of privacy. Break Free. Free to scroll without being monetized. Free from censorship. Freedom without fear. We deserve more when it comes to privacy. Experience the next generation of blockchain that is private and inclusive by design. Break free with Midnight, visit ⁠⁠⁠https://midnight.network/break-free⁠⁠⁠ - OwlTing (Nasdaq: OWLS) is building invisible rails for global payments. With OwlPay, businesses and users can bridge fiat and stablecoins, send money instantly across borders, and access stablecoin checkout at lower costs. Licensed worldwide, OwlTing delivers secure, compliant, and regulated infrastructure for the digital economy. Learn more at ⁠⁠⁠https://www.owlting.com/portal/?lang=en&utm_source=CoinDesk&utm_medium=cpc&utm_campaign=CoinDesk_Banner⁠⁠⁠. - Genius Group has partnered with CoinDesk for Bitcoin Treasury Month, launching the Genius x CoinDesk Quest. Participants can join the Bitcoin Academy, complete free microcourses from experts like Natalie Brunell and Saifedean Ammous, and enter to win 1,000,000 GEMs (worth 1 BTC) promoting bitcoin education and adoption.Learn more at:  geniusgroup.ai/coindesk-bitcoin-treasury-month/ - This episode was hosted by Jennifer Sanasie and Nik De.

We reveal five types of customers who can turn any day into a challenge. Learn how to handle them with confidence, keep your sanity, and turn tough situations into opportunities for success. ---------- JOIN THE AOS ACADEMY – top-tier, high-impact online courses designed to catalyze your success and satisfaction in life – learn more at https://aos.academy Join host Steve Wohlenhaus on the ANATOMY OF SUCCESS podcast and dig deep into what actions you can take to find success in health, work, and relationships. Expect transparent candor and challenges that require action, all to help you define success on your own terms. CONNECT ON SOCIAL LinkedIn: https://www.linkedin.com/in/steve-wohlenhaus/ Instagram: @stevewohlenhaus / https://www.instagram.com/stevewohlenhaus/ Facebook: stevewohlenhaus / https://www.facebook.com/stevewohlenhaus TikTok: @stevewohlenhaus / https://www.tiktok.com/@stevewohlenhaus More about Steve: https://weatherology.com/steve/ Steve's real-time audio weather company: https://weatherology.com/ Catch the latest episodes or binge the podcast on Spotify, Apple Podcasts, or Amazon.

The Interview That Sparked This EssayJoe Corkery and I worked together at Google years ago, and he has since gone on to build a venture-backed company tackling a real and systemic problem in healthcare communication. This essay is my attempt to synthesize that conversation. It is written for early and mid career PMs in Silicon Valley who want to get sharper at product judgment, market discovery, customer validation, and knowing the difference between encouragement and signal. If you feel like you have ever shipped something, presented it to customers, and then heard polite nodding instead of movement and urgency, this is for you.Joe's Unusual Career ArcJoe's background is not typical for a founder. He is a software engineer. And a physician. And someone who has led business development in the pharmaceutical industry. That multidisciplinary profile allowed him to see something that many insiders miss: healthcare is full of problems that everyone acknowledges, yet very few organizations are structurally capable of solving.When Joe joined Google Cloud in 2014, he helped start the healthcare and life sciences product org. Yet the timing was difficult. As he put it:“The world wasn't ready or Google wasn't ready to do healthcare.” So instead of building healthcare products right away, he spent two years working on security, compliance, and privacy. That detour will matter later, because it set the foundation for everything he is now doing at Jaide.Years later, he left Google to build a healthcare company focused initially on guided healthcare search, particularly for women's health. The idea resonated emotionally. Every customer interview validated the need. Investors said it was important. Healthcare organizations nodded enthusiastically.And yet, there was no traction.This created a familiar and emotionally challenging founder dilemma:* When everyone is encouraging you* But no one will pay you or adopt early* How do you know if you are early, unlucky, or wrong?This is the question at the heart of product strategy.False Positives: Why Encouragement Is Not FeedbackIf you have worked as a PM or founder for more than a few weeks, you have encountered positive feedback that turned out to be meaningless. People love your idea. Executives praise your clarity. Customers tell you they would definitely use it. Friends offer supportive high-fives.But then nothing moves.As Joe put it:“Everyone wanted to be supportive. But that makes it hard to know whether you're actually on the right path.” This is not because people are dishonest. It is because people are kind, polite, and socially conditioned to encourage enthusiasm. In Silicon Valley especially, we celebrate ambition. We praise risk-taking. We cheer for the founder-in-the-garage mythology. If someone tells you that your idea is flawed, they fear they are crushing your passion.So even when we explicitly ask for brutal honesty, people soften their answers.This is the false positive trap.And if you misread encouragement as traction, you can waste months or even years.The Small Framing Change That Changes EverythingJoe eventually realized that the problem was not the idea itself. The problem was how he was asking for feedback.When you present your idea as the idea, people naturally react supportively:* “That's really interesting.”* “I could see that being useful.”* “This is definitely needed.”But when you instead present two competing ideas and ask someone to help you choose, you change the psychology of the conversation entirely.Joe explained it this way:“When we said, ‘We are building this. What do you think?' people wanted to be encouraging. But when we asked, ‘We are choosing between these two products. Which one should we build?' it gave them permission to actually critique.” This shift is subtle, but powerful. Suddenly:* People contrast.* Their reasoning surfaces.* Their hesitation becomes visible.* Their priorities emerge with clarity.By asking someone to choose between two ideas, you activate their decision-making brain instead of their supportive brain.It is no different from usability testing. If you show someone a screen and ask what they think, they are polite. If you give them a task and ask them to complete it, their actual friction appears immediately.In product discovery, friction is truth.How This Applies to PMs, Not Just FoundersYou may be thinking: this is interesting for entrepreneurs, but I work inside a company. I have stakeholders, OKRs, a roadmap, and a backlog that already feels too full.This technique is actually more relevant for PMs inside companies than for founders.Inside organizations, political encouragement is even more pervasive:* Leaders say they want innovation, but are risk averse.* Cross-functional partners smile in meetings, but quietly maintain objections.* Engineers nod when you present the roadmap, but may not believe in it.* Customers say they like your idea, but do not prioritize adoption.One of the most powerful tools you can use as a PM is explicitly framing your product decisions as explicit choices, rather than proposals seeking validation. For example:Instead of saying:“We are planning to build a new onboarding flow. Here is the design. Thoughts?”Say:“We are deciding between optimizing retention or acquisition next quarter. If we choose retention, the main lever is onboarding friction. Here are two possible approaches. Which outcome matters more to the business right now?”In the second framing:* The business goal is visible.* The tradeoff is unavoidable.* The decision owner is clear.* The conversation becomes real.This is how PMs build credibility and influence: not through slides or persuasion, but through framing decisions clearly.Jaide's Pivot: From Health Search to AI TranslationThe result of Joe's reframed feedback approach was unambiguous.Across dozens of conversations with healthcare executives and hospital leaders, one pattern emerged consistently:Translation was the urgent, budget-backed, economically meaningful problem.As Joe put it, after talking to more than 40 healthcare decision-makers:“Every single person told us to build the translation product. Not mostly. Not many. Every single one.” This kind of clarity is rare in product strategy. When you get it, you do not ignore it. You move.Jaide Health shifted its core focus to solving a very real, very measurable, and very painful problem in healthcare: the language gap affecting millions of patients.More than 25 million patients in the United States do not speak English well enough to communicate with clinicians. This leads to measurable harm:* Longer hospital stays* Increased readmission rates* Higher medical error rates* Lower comprehension of discharge instructionsThe status quo for translation relies on human interpreters who are expensive, limited, slow to schedule, and often unavailable after hours or in rare languages. Many clinicians, due to lack of resources, simply use Google Translate privately on their phones. They know this is not secure or compliant, but they feel like they have no better option.So Jaide built a platform that integrates compliance, healthcare-specific terminology, workflow embedding, custom glossaries, discharge summaries, and real-time accessibility.This is not simply “healthcare plus GPT”. It is targeted, workflow-integrated, risk-aware operational excellence.Product managers should study this pattern closely.The winning strategy was not inventing a new problem. It was solving a painful problem that everyone already agreed mattered.The Core PM Lesson: Focus on Problems With Urgent Budgets Behind ThemA question I often ask PMs I coach:Who loses sleep if this problem is not solved?If the answer is:* “Not sure”* “Eventually the business will feel it”* “It would improve the experience”* “It could move a KPI if adoption increases”Then you do not have a real problem yet.Real product opportunities have:* A user who is blocked from achieving something meaningful* A measurable cost or consequence of inaction* An internal champion with authority to push change* An adjacent workflow that your product can attach to immediately* A budget owner who is willing to pay now, not laterHealthcare translation checks every box. That is why Joe now has institutional adoption and a business with meaningful traction behind it.Why PMs Struggle With This in PracticeIf the lesson seems obvious, why do so many PMs fall into the encouragement trap?The reason is emotional more than analytical.It is uncomfortable to confront the possibility that your idea, feature, roadmap, strategy, or deck is not compelling enough yet. It is easier to seek validation than truth.In my first startup, we kept our product in closed beta for months longer than we should have. We told ourselves we were refining the UX, improving onboarding, solidifying architecture. The real reason, which I only admitted years later, was that I was afraid the product was not good enough. I delayed reality to protect my ego.In product work, speed of invalidation is as important as speed of iteration.If something is not working, you need to know as quickly as possible. The faster you learn, the more shots you get. The best PMs do not fall in love with their solutions. They fall in love with the moments of clarity that allow them to change direction quickly.Actionable Advice for Early and Mid Career PMsBelow are specific behaviors and habits you can put into practice immediately.1. Always test product concepts as choices, not presentationsInstead of asking:“What do you think of this idea?”Ask:“We are deciding between these two approaches. Which one is more important for you right now and why?”This forces prioritization, not politeness.2. Never ship a feature without observing real usage inside the workflowA feature that exists but is not used does not exist.Sit next to users. Watch screen behavior. Listen to their muttering. Ask where they hesitate. And most importantly, observe what they do after they close your product.That is where the real friction lives.3. Always ask: What is the cost of not solving this?If there is no real cost of inaction, the feature will not drive adoption.Impact must be felt, not imagined.4. Look for users with strong emotional urgency, not polite agreementWhen someone says:“This would be helpful.”That is death.When someone says:“I need this and I need it now.”That is life.Find urgency. Design around urgency. Ignore politeness.5. Know the business model of your customer better than they doThis is where many PMs plateau.If you want to be taken seriously by executives, you must understand:* How your customer makes money* What costs they must manage* Which levers influence financial outcomesWhen PMs learn to speak in revenue, cost, and risk instead of features, priorities, and backlog, their influence changes instantly.The Broader Strategic Question: What Happens When Foundational Models Improve?During our conversation, I asked Joe whether the rapid improvement of GPT-like translation will eventually make specialized healthcare translation unnecessary.His answer was pragmatic:“Our goal is to ride the wave. The best technology alone does not win. The integrated solution that solves the real problem wins.” This is another crucial product lesson:* Foundational models are table stakes.* Differentiation comes from workflow integration, specialization, compliance, and trust.* Adoption is driven by reducing operational friction.In other words:In AI-first product strategy, the model is the engine. The workflow is the vehicle. The customer problem is the road.The Future of Product Work: Judgment Over OutputThe world is changing. Tools are accelerating. Capabilities are compounding. But the core skill of product leadership remains the same:Can you tell the difference between signal and noise, urgency and politeness, truth and encouragement?That is judgment.Product management will increasingly become less about writing PRDs or pushing execution and more about identifying the real problem worth solving, framing tradeoffs clearly, and navigating ambiguity with confidence and clarity.The PMs who will thrive in the coming decade are those who learn how to ask better questions.ClosingThis conversation with Joe reminded me that most of the time, product failure is not the result of a bad idea. It is the result of insufficient clarity. The clarity does not come from thinking harder. It comes from testing real choices, with real users, in real workflows, and asking questions that force truth rather than encouragement.If this resonates and you want help sharpening your product judgment, improving your influence with executives, developing clarity in your roadmap, or navigating career transitions, I work 1:1 with a small number of PMs, founders, and product executives.You can learn more at tomleungcoaching.com.OK. Enough pontificating. Let's ship greatness. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit firesidepm.substack.com

Customers don't automatically see your value — you have to show it. In this episode of Main Street Matters, Patrick Keiser continues our series inspired by Thomas Nagle's The Strategy and Tactics of Pricing with a focus on one of the most important — and often overlooked — parts of pricing strategy: how to communicate your worth clearly, consistently, and confidently.As Nagle writes: “Value must be perceived to be realized.”In this episode, you'll learn: Why even great products and service can go unnoticed without strong communication How to express value without sounding “salesy” or defensive Practical ways to show value through signage, storytelling, packaging, and staff language How to build confidence in your pricing and help your team do the same Three small changes you can make this week to make your value visible — and your prices feel natural If you've ever struggled to explain why your store is “worth it,” this episode will help you master the language, visuals, and confidence that turn clarity into profit.Keywords: independent retail, small business pricing, value communication, customer experience, retail storytelling, pricing confidence, Main Street marketing, The Strategy and Tactics of Pricing

Ever been hounded by a salesperson who just won't take no for an answer?  Oddly enough, there's a centuries-old folk tale that perfectly captures why pushy marketing makes everyone want to run away. Rachel Allen joins me to discuss the spectacularly annoying Gingerbread Man. We discuss what six inches of overconfident dough can teach us about boundaries + the difference between being present versus being pushy. Look for more Classics episodes where we take stories that definitely aren't business books + see what lessons we can learn anyway. Rachel's Website:  boltfromthebluecopywriting.com Rachel's Instagram: instagram.com/boltfromthebluecopywriting Rachel's Substack: boltfromtheblue.substack.com Rachel's email : hello at boltfromthebluecopywriting.com ==== If you'd like my help with your Business go to www.lizscully.com/endlessClients ==== And don't forget to get your reading list of the 10 essential reads for every successful biz owner - these are the books Liz recommends almost on the daily to her strategy + Mastermind clients. This isn't your usual list of biz books, these answer the challenges you've actually got coming up right now. Helpful, quick to read and very timely. Click here lizscully.com/reading to get your book list

Sean Garner, a marketing expert for local service businesses, helps companies dominate their industries through a combination of strategy, sales funnels, SEO, and StoryBrand messaging. He emphasizes that success requires both mastery of your craft and a growth mindset, not just flashy marketing tactics. Garner uses a “Marketing Domination Framework” to build, fill, and optimize sales funnels, turning skilled professionals into recognized industry leaders while capturing and nurturing leads effectively. In this episode of Marketer of the Day, Garner advocates for service-based businesses to leverage video podcasts as a content strategy, repurposing them into blogs, social posts, and emails to maximize reach and authority. He emphasizes that strong marketing starts with the right words and messaging that address customer needs, rather than relying on logos or superficial branding. By highlighting the importance of systems like sales funnels and SEO, he shows how proper implementation can turn skilled professionals into recognized industry leaders. Garner stresses taking action, noting that knowledge alone is useless without execution, and invites businesses to work with his agency at seangarner.co for tailored, high-impact marketing support. Quotes: "Marketing doesn't start with logos or flashy visuals. It starts with words that speak directly to your customer's needs and problems. When you master that, everything else becomes easier." "Knowledge alone won't grow your business. You need systems, execution, and consistency. Without action, even the best ideas stay useless." "A strong sales funnel is more than a tool—it's a framework that turns skilled professionals into recognized leaders in their industries while capturing and nurturing leads effectively." "Video podcasts are a goldmine for service-based businesses. Repurpose them into blogs, emails, and social posts to expand reach, build authority, and connect with your audience in multiple ways." Resources: Connect with Sean Garner on LinkedIn Follow Sean Garner on Facebook Marketing Agency for Local Service Business Owners Who Want to Dominate Online

Your customers are changing because of AI. But so are you—whether you realize it or not. Host Dan Nestle welcomes back Mark Schaefer, whose new book How AI Changes Your Customers reveals a transformation most people aren't prepared for. As one of 300 futurists who contributed to Elon University's Being Human in 2035 study, Mark brings insights beyond the usual AI hype. Mark and Dan explore the psychological rewiring that is happening as AI reshapes human agency, empathy, purpose, and trust. They confront the choice everyone faces: use AI to augment your thinking, or delegate so much that critical skills atrophy. This isn't another "AI will save us" or "AI will ruin everything" conversation. It's a balanced look at implications most people haven't considered—like algorithms becoming decision-makers, with conversion rates from AI referrals 23 times higher than those from traditional SEO. Listen in and hear about... The psychology of AI and how humanity is being rewired Choosing between augmentation and delegation in your AI usage Why algorithms are becoming your actual customers The loss of agency, empathy, and purpose when we depend too heavily on AI How AI reveals patterns you didn't know existed through intellectual archaeology Notable Quotes On The Psychology of AI: "No one's talking about the psychology of AI that literally before our eyes, humanity is being rewired. The psychology of human beings is changing." - Mark Schaefer [00:08:13 → 00:08:28] On Attention Spans: "Don't tell me people don't have a long attention span. The problem is they're being more selective. You've got to earn it. So it's not that they have a short attention span. You, You've got a short interesting span. They're abandoning you for something else." - Mark Schaefer [00:15:38 → 00:15:53] On The Power of Vulnerability: "What this world is lacking is a real human voice, friendly, accessible, vulnerable. And think about the power of that. To really be human. You've got to be. Have a sense of vulnerability. But we don't get that from brand voices. Very, very rarely. And think of the opportunity to stand out, to be audacious, to just by flubbing up once in a while, just by admitting you made a mistake every once in a while." - Mark Schaefer [00:27:37 → 00:28:05] Resources and Links Dan Nestle Inquisitive Communications | Website The Trending Communicator | Website Communications Trends from Trending Communicators | Dan Nestle's Substack Dan Nestle | LinkedIn Mark Schaefer Mark Schaefer | Website and Blog How AI Changes Your Customers | Book (Amazon) The Marketing Companion | Podcast Mark Schaefer | LinkedIn The RISE Community | Apply to Join Timestamps 0:00:00 AI's Impact: Dan's Intro and Use of NotebookLM0:03:03 Mark's Reaction: AI Enables Bolder, Creative Work0:05:16 Mutual Mentorship and AI Experimentation0:07:29 Mark's Book: Humanity's Changing Psychology with AI0:09:12 Agency, Empathy, Intimacy, and AI Decision-Making0:11:41 AI Search: GEO, Marketing to Algorithms0:13:02 The Golden Age of PR: Credibility and Authority0:15:13 Attention Span Myth & Content Selectivity0:17:21 Volume vs. Quality: Content for AI and Humans0:19:35 Cumulative Advantage & Brand Authority in AI Era0:21:42 Personal Brand Building: Quality is Essential0:23:13 Earning Social Signals & Genuine Content0:25:47 AI Editing, Strategic Awkwardness, and Vulnerability0:28:46 Challenges for Corporates: Embracing Awkwardness0:31:20 Feelings as a Competitive Advantage0:35:28 Transcendence: Artful, Long-Form, and Human Content0:37:56 Respecting the Reader: Content Length & Value0:39:55 Hopeful AI: Augmentation, Mentorship, Markbot0:42:24 Real Education & AI: Preparing Young People0:42:46 Closing Remarks: Book Recommendation & Mark's Links (Notes co-created by Human Dan, Claude, and Castmagic) Learn more about your ad choices. Visit megaphone.fm/adchoices

**Cold Open (The dentist and Jake's old man habits)****Skip the Cold Open at 10:00**We received an email from a client a few days ago that part asked and part dictated strategy. This didn't sit well with us and it led Jake to ask Cody if we should list our prices on our website.It sounds completely unrelated, but we position ourselves as a productized agency and not a boutique agency. That means our services are rigid and we are transactional, not consultative.No matter how many times we try, illustrating what a productized agency is to a client still never gets the message across.So Jake had an idea.What if we just listed our pricing on our website?----------------------------------JOIN THE FREE DISCORDhttps://discord.gg/uvHRRRFVRDOur recommended agency tools:everbrospodcast.com/recommended-tools/----------------------------------⭐⭐⭐⭐⭐As always, if you enjoyed this episode or this podcast in general and want to leave us a review or rating, head over to Apple and let us know what you like! It helps us get found and motivates us to keep producing this free content.----------------------------------Want to connect with us? Reach out to us on the everbrospodcast.com website, subscribe to us on YouTube, or connect with us on socials:YouTube: @agencygrowthpodcastTwitter/X: @theagency_uLinkedIn: linkedin.com/company/agencypodcastFacebook: facebook.com/theagencyuInstagram: @theagencyuReddit: r/agency & u/JakeHundleyTikTok: @agency.u

Every sales professional has a horror story that still makes them break out in a cold sweat years later. The deal that imploded spectacularly. The customer interaction that went sideways in ways you couldn't predict. The moment you sat in your car afterward in complete silence, questioning every decision that led you to this career. These moments feel intensely personal and isolating. But the truth is, every rep who's lasted in this profession has been there. On an episode of The Sales Gravy Podcast, Ashley Blount and I collected nightmare sales stories from our years in the automotive and telecommunications industries, plus stories from the sales community. We found 16 tales that prove no one faces this alone. Here are some of the most terrifying. Smelly Dave: The Angel of Death This sales horror story comes from the automotive industry, posted on Reddit by someone who still sounds traumatized. Dave started at the dealership after Sears closed. We found out he'd been the “Angel of Death” at several franchises—Sears, Future Shop, RadioShack. Every place he touched eventually shut down. Dave was in his early 40s, wore the same shirt with the same coffee stain on it every single day, and smelled terribly. Customers would flee after test drives, refusing to come back into the building with him. On one occasion, a customer was dry heaving. Management tried to delicately bring up the hygiene issue, but Dave wouldn't listen. One day, the manager was told to drop off a sold vehicle to a customer, and Dave drove the chase car. As they returned together, the smell in that enclosed space was so unbearable that the manager walked into the boss's office afterward and apologized for whatever he had done to deserve that punishment. The boss laughed, called Dave in, and fired him on the spot. The Bluetooth Incident That Still Haunts Ashley Ashley had been selling cars for a few months when a sweet older couple came into the dealership. The husband was retiring, probably late 60s, and they were one of those rare couples who were actually pleasant to work with. He picked out a lime green Ford Fiesta for his retirement car. They completed the test drive, finished all the paperwork, and Ashley sent the vehicle back to get ready for delivery. When delivering a new vehicle, you always get in with the customer to help them connect their phone to Bluetooth and walk them through all the features. Since it was a couple, the husband was in the driver's seat, his wife was in the front passenger seat, and Ashley was sitting in the middle of the back seat. They got his phone connected to the Bluetooth, matched the code, and turned up the volume on the car. He went to open his phone. The most explicit, obscene audio you can imagine came blasting out of the speakers. Dead silence in that vehicle for what felt like forever. Ashley wished them well, exited the car, and walked back inside, mortified. When asked how it went, she told them the story and muttered, “I don't really want to follow up. I'm not sure that's appropriate.” The Telecom Contractors Who Started a Gunfight I had door-knocked a large hair salon and built a relationship with the salon owner, who also owned the building. He helped me get in the door with all four of his tenants. Because he was switching, they all switched. I closed three to four months of quota on this one deal because of what he did for me.  Installation day arrives. At 6 a.m., my phone rings. I try to sound as awake as possible with my gravelly morning voice, and the owner immediately screams, "Jeb, what the f**k?" He explains that our contractors came out the night before, got in a huge argument, waved guns at each other—he swears one of them shot at the other. Then they came back in the morning and dug a trench that cut every single internet line to the building. Every single one. No internet on the salon's busiest day, and all the other stores were out, too. I arrived at 6:45 a.m.

In this episode of The Pool Guy Podcast Show, I share how to spot and avoid bad customers. From late payers to micromanagers and unrealistic pool owners, I'll walk you through the red flags I've learned to recognize over the years. I'll also give you my strategies for setting expectations, protecting yourself with agreements, and knowing when it's time to walk away. Not every account is worth keeping — and sometimes saying no is the smartest business move you can make.Send us a textSupport the Pool Guy Podcast Show Sponsors! HASA https://bit.ly/HASAThe Bottom Feeder. Save $100 with Code: DVB100https://store.thebottomfeeder.com/Try Skimmer FREE for 30 days:https://getskimmer.com/poolguy Get UPA Liability Insurance $64 a month! https://forms.gle/F9YoTWNQ8WnvT4QBAPool Guy Coaching: https://bit.ly/40wFE6y

What if we stopped investing like bystanders and started investing like owners and “neighbors” in the story of our finances?When you invest like an owner, our portfolios can reflect faithful stewardship and create real-world impact. Robin John joins us today to share practical ways to move from passive investing to purposeful ownership.Robin John is co-founder and Chief Executive Officer at Eventide Asset Management, an underwriter of Faith & Finance. He's also the author of the book, The Good Investor: How Your Work Can Confront Injustice, Love Your Neighbor, and Bring Healing to the World.Investing vs. SpeculatingMany people confuse investing with speculating. Speculating—like day trading—is often no different than gambling. It's focused on short-term gains, trying to predict what the market will do tomorrow. But investing is about ownership. When you buy a stock, you're buying a piece of a company. You become a co-owner.That means your money is participating in real work—serving customers, employing people, and creating products that impact lives. As Christians, we should invest in companies we believe are doing good for the world, not just generating profits.Speculation is reactive and anxious. Investing, when done faithfully, allows us to rest in the knowledge that our capital is working toward purposes aligned with God's design for flourishing.The Responsibility of OwnershipOwnership changes everything. It confers ethical responsibility.If you owned a neighborhood store, you'd care deeply about how it serves your community, treats employees, and impacts the environment. In the same way, being a shareholder means you share in both the profits and the moral implications of what that company does.That's why Eventide Asset Management believes that Christians must think like owners, not traders. Ownership means engaging thoughtfully with the companies we invest in—voting proxies, engaging in dialogue with management, and ensuring that our capital is stewarded with integrity. Our investing isn't just about earning; it's about embodying our faith in the marketplace.Why Passive Investing Deserves a Closer LookIn recent years, many investors have turned to index funds or “passive” strategies. While these offer simplicity and diversification, I believe we should pause and ask: What are we actually owning?As Christians, we can't do anything passively—not even investing. Romans 12:2 calls us to avoid conforming to the patterns of this world, to renew our minds, and to discern what is good. That means we can't blindly invest in every company just because it's part of a market index.Do we really want to profit from industries like pornography, abortion, gambling, or tobacco? Our calling is to pursue good profits—profits that come from serving others and honoring God.To meet that need, Eventide has created systematic ETFs—investment funds that provide broad market exposure while intentionally excluding harmful industries. They're designed for believers who want to participate in the market without compromising biblical conviction.The Neighbor Map: Loving People Through InvestingIn his book, The Good Investor, Robin shares something he calls the Neighbor Map—a framework that helps us see all the “neighbors” affected by a business.God's command to “love your neighbor as yourself” (Leviticus 19) isn't abstract. It applies to the business world. At Eventide, they have identified six key neighbors every company should serve:Customers – Are the company's products truly good for those who use them?Employees – Are they treated with dignity, fairness, and care?Suppliers – Are business relationships ethical and respectful?Communities – Does the company create meaningful jobs and contribute positively to local life?The Environment – Is creation being stewarded well? Caring for creation is one of the most direct ways to love the poor, because it's the poor who suffer most from pollution and neglect.Society – Is the company contributing to the flourishing of the broader culture?Faithful investing isn't only about avoiding harm—it's also about embracing good. When we invest in companies that love their neighbors well, we participate in God's ongoing work of restoration.As investors, we're not distant spectators. We're partners. At Eventide, they engage directly with the companies we invest in—raising concerns, asking hard questions, and encouraging leadership to act with wisdom and compassion.Their goal isn't confrontation—it's collaboration. Whether it's addressing supply chain ethics, employee safety, or corporate philanthropy, we approach these conversations as co-owners who want to see good companies become even better.Clarity for Every Christian InvestorMany believers are unaware of what their money supports. That's why the team at Eventide created GoodInvestor.com—a free tool that allows you to screen your portfolio and see exactly what you're investing in. You can also connect with advisors who understand faith-based investing and can help you align your portfolio with your convictions.We hope that Christians everywhere would invest with joy, clarity, and confidence—knowing that their capital is serving God's purposes in the world. When we invest, we're not just moving money—we're shaping the world. Every dollar we deploy carries moral and spiritual weight.Our prayer is that more believers would see investing as a form of worship—a way to love God and neighbor through the stewardship of capital. Together, we can build a world that rejoices, where profits are good, people are valued, and creation is honored.On Today's Program, Rob Answers Listener Questions:Back in 2010, my parents set up a life estate warranty deed for their home, adding my siblings and me to the deed. My mom passed away eight years ago, and my dad passed in December 2024. We're preparing to sell the house now, but I keep hearing that we need to use a “life expectancy table” to calculate the home's value for capital gains or losses. Can you explain how that works and what steps we'll need to take for the taxes?I've saved up three months' worth of income—about $2,300 in total—and I still owe around $500 on a HELOC and another $500 on a credit card with interest rates of about 7% and 8.9%. My question is: Should I treat my savings separately from my three-month emergency fund? For example, if something unexpected happens—like a car repair—I don't want to touch my emergency fund. Is there a certain percentage or guideline for how much should be in an emergency fund versus regular savings?Resources Mentioned:Faithful Steward: FaithFi's New Quarterly Magazine (Become a FaithFi Partner)The Good Investor: How Your Work Can Confront Injustice, Love Your Neighbor, and Bring Healing to the World by Robin C. JohnEventide Asset ManagementGoodInvestor.com (Investment Screening Tool and Advisor Search)Wisdom Over Wealth: 12 Lessons from Ecclesiastes on MoneyLook At The Sparrows: A 21-Day Devotional on Financial Fear and AnxietyRich Toward God: A Study on the Parable of the Rich FoolFind a Certified Kingdom Advisor (CKA) or Certified Christian Financial Counselor (CertCFC)FaithFi App Remember, you can call in to ask your questions every workday at (800) 525-7000. Faith & Finance is also available on Moody Radio Network and American Family Radio. You can also visit FaithFi.com to connect with our online community and partner with us as we help more people live as faithful stewards of God's resources. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Episode 257: How do you earn the next banking customer's loyalty, one moment at a time? Focus on what customers choose, and why. According to John Finley, head of marketing, technology, and innovation at BMO, a bank operating across North America, customer loyalty shifts with context. His team takes signals—what customers say—and wires them back into the very next touch. They then test whether the micro-fix actually changes the next behavior. The goal is to earn the next choice—and the corresponding interaction. To make this happen, BMO runs targeted interventions wherever friction points show up. For example, "Customers who don't know who their banker is are much more likely to be a detractor," explains John. To address this, BMO will reintroduce the customer to their banker and then track whether that specific change moves the next response. It's a practical and simple playbook: close rapport gaps, personalize the next contact, and measure whether advocacy—not just willingness to recommend alone—drives ongoing loyalty. Guest: John Finley, Managing Director, Head of Marketing, Technology, & Innovation, BMO Host: Rob Markey, Partner, Bain & Company Give us feedback: Customer Confidential Podcast Feedback Send us a note: Contact Rob Time-Stamped Topics [00:03:00] Feeding survey input back into the next interaction [00:03:00] Use case on reintroducing the banker to close detractor risk [00:04:00] Causation vs. correlation: designing tests that read the next response [00:05:00] Post-acquisition noise: how integration affects signals [00:06:00] A multi-bank reality of how loyalty shifts according to the situation [00:07:00] Loyalty (the emotional) compared to retention (the behavioral) [00:09:00] Advocacy and "willing to recommend"; why formal referrals fall short [00:10:00] Don't chase more surveys; mine behavioral data to reap value Notable Quotes [05:00] "Customers who don't know who their banker is are much more likely to be a detractor." [06:00] "We're very much in test mode. … We're going to be able to measure how the interaction [customers] had influences the next time they provide us feedback." [08:00] "If somebody's willing to recommend, that's one thing. But if somebody's advocating strongly, it's that next step of loyalty."

Today's podcast features the first part of a recent webinar produced on September 24, 2025, titled: "A New Era for Banking: What President Trump's Debanking Executive Order and Related State Laws Mean for Financial Institutions, Government, and Banking Customers." In Part 1, we discuss the following topics: 1.     History of Debanking, including: o   Operation Chokepoint: An initiative by federal prudential banking regulators during the Obama administration aimed at discouraging banks supervised by them from providing services to companies engaged in payday lending. o   OCC Final Regulation on Debanking: Issued by Acting Comptroller Brian Brooks toward the end of President Trump's first term, this regulation applied only to the largest banks in the country. It was sent to the Federal Register but never published and, therefore, never became effective. 2.     Elements and Scope of the Debanking Executive Order 3.     Statutory Authority (or Lack Thereof) of the Executive Order, which was largely based on the unfairness prongs of UDAAP and UDAP, even though a federal district court in Alabama held a few years ago that such unfairness prongs do not cover discrimination. Our presenters, who hold diverse views on the wisdom of the Executive Order, are: ·        Jason Mikula Founder and Publisher, Fintech Business Weekly Jason Mikula is an independent fintech and banking advisor, consultant, and investor. He also publishes Fintech Business Weekly, a newsletter analyzing trends in banking and fintech. He opposes the Executive Order. ·        Brian Knight Senior Counsel, Corporate Engagement, Alliance Defending Freedom Brian Knight serves as Senior Counsel on the Corporate Engagement Team at Alliance Defending Freedom. His work focuses on issues of financial access, debanking, and preventing the politicization of financial services. He opposes the Executive Order. ·        Todd Phillips Assistant Professor of Law, J. Mack Robinson College of Business, Georgia State University Todd Phillips is an assistant professor of law at Georgia State University. His areas of expertise include bank capital and prudential regulation, deposit insurance, and the laws governing federal regulators. He opposes the Executive Order. ·        Will Hild Executive Director, Consumers' Research Will Hild is the Executive Director of Consumers' Research, the nation's oldest consumer protection organization. He has led efforts to combat ESG and what he considers "woke capitalism," including launching the Consumers First campaign. He supports the Executive Order. ·        Graham Steele Assistant Secretary for Financial Institutions, U.S. Department of the Treasury Graham Steele serves as the Assistant Secretary for Financial Institutions at the U.S. Department of the Treasury. He is an expert on financial regulation and financial institutions, with over a decade of experience working at the highest levels of law and policy in Washington, D.C. He opposes the Executive Order. Alan Kaplinsky, the founder and first practice group leader and now Senior Counsel of the Consumer Financial Services Group at our firm, moderated the webinar. We will be releasing Part 2 of this webinar on November 6, 2025.

Michael Dowling, of Irish Mortgage Brokers, assesses how the sale of PTSB will affect their mortgage holders.

In this episode of AI Answers, Paul Roetzer and Cathy McPhillips answer the complex, and often uncomfortable questions shaping the future of AI. From the moral framing of “good” versus “evil,” to the technical risks of viruses, misinformation, and intellectual property, the discussion unpacks what it really means to use AI responsibly in a world moving faster than regulation or understanding. Along the way, Paul and Cathy discuss fact-checking AI, the emerging need to authenticate synthetic content, and keeping a human-centered role in creation and communication.   Show Notes: Access the show notes and show links here Timestamps: 00:00:00 — Intro 00:04:31 — Is AI good or evil? 00:08:51 — Is AI a vector for viruses or trojans? 00:11:13 — If we're using AI information, can we be sued if AI is pulling intellectual property? 00:13:10 — Is there one AI company that's more ethical than others? 00:16:10 — Someone told me to add a prompt to ‘exclude hallucinations' to avoid problems. Is that accurate? 00:18:03 — Is it helpful to use one AI tool to fact-check another?  00:20:08 — Will there ever be a way to definitively identify AI-created videos?  00:23:39 — Where do you decide where the human stays front-facing, like the podcast or webinars?  00:29:18 — What books do you recommend reading to learn more about Gen AI?  00:30:52 — My organization is focused on what not to do with AI. But I think we should also communicate what to do. What do you think about that balance? 00:34:18 — As a Director of Learning and Development, who's doing AI in L&D right? 00:36:47 — Is there an AI concept for retirees that can help manage issues like healthcare decisions or transfer of wealth? 00:41:51 — It's estimated Spotify has 100 million songs, and 75 million are AI-generated. Should Spotify and other streaming platforms flag this content as AI? 00:46:47 —  Do you have any moments from 2025 that you want to, that you've been thinking about over the past few weeks?   This episode is brought to you by Google Cloud:  Google Cloud is the new way to the cloud, providing AI, infrastructure, developer, data, security, and collaboration tools built for today and tomorrow. Google Cloud offers a powerful, fully integrated and optimized AI stack with its own planet-scale infrastructure, custom-built chips, generative AI models and development platform, as well as AI-powered applications, to help organizations transform. Customers in more than 200 countries and territories turn to Google Cloud as their trusted technology partner. Learn more about Google Cloud here: https://cloud.google.com/   Visit our website Receive our weekly newsletter Join our community: Slack LinkedIn Twitter Instagram Facebook Looking for content and resources? Register for a free webinar Come to our next Marketing AI Conference Enroll in our AI Academy 

You nailed your Black Friday sales — but did your customers come back? In this episode, Salena Knight reveals how to turn one-time holiday buyers into repeat, loyal customers. You'll learn why 75% of shoppers never make a second purchase, and the simple retention strategies that can change that. From the unboxing experience to post-purchase emails and referral programs, Salena walks you through the exact steps to build connection, drive repeat sales, and measure what's working.

Welp, Azure crashed on Microsoft's earnings day, the cloud's weakest link exposed just as AI investments hit mind-boggling numbers. And 2.5 years into the AI era, things are still moving quickly, and there are extreme opinions on both ends of the spectrum. But Paul finally found a source for a good way to evaluate AI and figure out where it works and where it does not. It came from an unexpected place.Windows 11 Week D arrives with a massive Preview Update for 24H2 and 25H2 - including the new Start menu, finally Copy & Search, Voice typing improvements, Proactive Memory Diagnostics, more in Dev and Beta Copilot Vision in Copilot app updated with text input and output across all Insider channels Intel earnings are great unless you understand how numbers work Microsoft 365 Australia regulator sues Microsoft over misleading Microsoft 365 consumer pricing Copilot is being integrated into the People, Files, and Calendar companion apps for Microsoft 365 commercial On the day Microsoft will report earnings, Microsoft 365 and Azure went down. Hilarious! AI OpenAI completes its transition to a for-profit owned by a non-profit Microsoft's stake is 27 percent. A lot has changed in the Microsoft/OpenAI partnership agreement WSJ finally calls out Microsoft for its lack of financial reporting transparency. Paul's been complaining about that for over a decade - Big Tech has became a shell game. These companies are managing money they don't even have and actual products and services and "real" value be damned Big Copilot feature dump for consumers with a human touch: Mico, Copilot Groups, memory improvements, connectors, Proactive Actions in preview, Copilot for Health, Copilot in Edge improvements, and Copilot in Windows updates from last week Microsoft 365 Copilot is getting App Builder and Workflow agents GitHub Copilot to support third-party AI agents Grammarly rebrands as Superhuman Xbox and gaming Credible report claims Microsoft requires Xbox/Microsoft Gaming to deliver 30 percent profit margin That is impossible and this is clearly coming from Amy Hood and has led to the ensh*ttification of Xbox as a platform As Microsoft launches first gaming handhelds, all anyone wants to talk about is the next-generation Xbox console. It started with Sarah Bond last week - "very premium" console with "curated" experience Phil Spencer discusses it this week, who implied Windows at the heart of console The rumor mill churns up - Will be Windows, as we've said, will drop multiplayer paywall that debuted in 2002 Now Satya Nadella is commenting on the next console, confirms publisher focus for this business Halo: Campaign Evolved is coming in 2026, new features, new Unreal Engine graphics, new PS5 compatibility Also, The Outer Worlds 2 is now available. Yes, on PS5 too Amazon relaunches Luna, and the new Amazon layoffs point to a new focus on casual gaming Tips and picks Tip of the week: Understand where AI works and where AI is just a marketing term used to hype something that doesn't work App pick of the week: Tiny11 Builder RunAs Radio this week: AI for DBAs with Grant Fritchey Brown liquor pick of the week: Redbreast Dream Casks These show notes have been truncated due to length. For the full show notes, visit https://twit.tv/shows/windows-weekly/episodes/956 Hosts: Leo Laporte, Paul Thurrott, and Richard Campbell Sponsors: framer.com/design promo code WW auraframes.com/ink ventionteams.com/twit cachefly.com/twit

Welp, Azure crashed on Microsoft's earnings day, the cloud's weakest link exposed just as AI investments hit mind-boggling numbers. And 2.5 years into the AI era, things are still moving quickly, and there are extreme opinions on both ends of the spectrum. But Paul finally found a source for a good way to evaluate AI and figure out where it works and where it does not. It came from an unexpected place.Windows 11 Week D arrives with a massive Preview Update for 24H2 and 25H2 - including the new Start menu, finally Copy & Search, Voice typing improvements, Proactive Memory Diagnostics, more in Dev and Beta Copilot Vision in Copilot app updated with text input and output across all Insider channels Intel earnings are great unless you understand how numbers work Microsoft 365 Australia regulator sues Microsoft over misleading Microsoft 365 consumer pricing Copilot is being integrated into the People, Files, and Calendar companion apps for Microsoft 365 commercial On the day Microsoft will report earnings, Microsoft 365 and Azure went down. Hilarious! AI OpenAI completes its transition to a for-profit owned by a non-profit Microsoft's stake is 27 percent. A lot has changed in the Microsoft/OpenAI partnership agreement WSJ finally calls out Microsoft for its lack of financial reporting transparency. Paul's been complaining about that for over a decade - Big Tech has became a shell game. These companies are managing money they don't even have and actual products and services and "real" value be damned Big Copilot feature dump for consumers with a human touch: Mico, Copilot Groups, memory improvements, connectors, Proactive Actions in preview, Copilot for Health, Copilot in Edge improvements, and Copilot in Windows updates from last week Microsoft 365 Copilot is getting App Builder and Workflow agents GitHub Copilot to support third-party AI agents Grammarly rebrands as Superhuman Xbox and gaming Credible report claims Microsoft requires Xbox/Microsoft Gaming to deliver 30 percent profit margin That is impossible and this is clearly coming from Amy Hood and has led to the ensh*ttification of Xbox as a platform As Microsoft launches first gaming handhelds, all anyone wants to talk about is the next-generation Xbox console. It started with Sarah Bond last week - "very premium" console with "curated" experience Phil Spencer discusses it this week, who implied Windows at the heart of console The rumor mill churns up - Will be Windows, as we've said, will drop multiplayer paywall that debuted in 2002 Now Satya Nadella is commenting on the next console, confirms publisher focus for this business Halo: Campaign Evolved is coming in 2026, new features, new Unreal Engine graphics, new PS5 compatibility Also, The Outer Worlds 2 is now available. Yes, on PS5 too Amazon relaunches Luna, and the new Amazon layoffs point to a new focus on casual gaming Tips and picks Tip of the week: Understand where AI works and where AI is just a marketing term used to hype something that doesn't work App pick of the week: Tiny11 Builder RunAs Radio this week: AI for DBAs with Grant Fritchey Brown liquor pick of the week: Redbreast Dream Casks These show notes have been truncated due to length. For the full show notes, visit https://twit.tv/shows/windows-weekly/episodes/956 Hosts: Leo Laporte, Paul Thurrott, and Richard Campbell Sponsors: framer.com/design promo code WW auraframes.com/ink ventionteams.com/twit cachefly.com/twit

Car Guy Coffee Podcast Live from NAMAD 2025: Vegas. Special Guest Matt Jones “60,000 Customers” Welcome to the Car Guy Coffee Podcast. Kickstart your day the right way  and join us as we tap into the brightest minds and most passionate voices across the automotive world to bring you the education, motivation, and inspiration you need to thrive. From the showroom floor to the service lane, prepare to Upshift and Uplift your perspective. In this next episode of our Mini Series “NAMAD 2025 Recap”, Lou Ramirez and Fred Leonard are excited to welcome Matt Jones as we discuss the significance of understanding consumer behavior and adapting sales strategies accordingly. 

Wayne and Rob discuss slow paying customers and how that effects business owners. Follow Bona US Professional online: Website: https://www1.bona.com/en-us/professional/ Subscribe on YouTube: https://www.youtube.com/BonaProfessional Facebook: https://www.facebook.com/bonauspro/ Instagram: https://www.instagram.com/bonapro.us/

Bonnie Tinder is the founder and CEO of Raven Intelligence, an independent B2B peer review site that amplifies the voice of the customer. She focuses on software customers, consulting partners, and software vendors and helps identify the best partners for their needs. In this episode, she shares powerful insights from leading organizations on how AI is being used not to replace employees, but to enhance experiences, streamline operations, and drive better business outcomes through purpose-driven, human-centered deployment strategies.Episode 56 | Human-Centered AI StrategiesThe Big Themes:Augments, Not Replaces Humans: AI should enhance the human experience, not eliminate it. Real-world examples, such as Marriott's use of AI to improve the check-in process, demonstrate that AI can remove operational friction and allow frontline staff to focus on hospitality and customer engagement. In the energy sector, utilities are embedding AI into safety systems to make work more accurate and proactive. These examples show that the most successful AI deployments begin by identifying pain points in human workflows.Cultural Readiness Is Crucial for AI Success: AI adoption is not just a technical project; it is a cultural transformation. Multiple examples made it clear that even the most advanced tools can fail without the right introduction. One university CHRO compared AI implementation to sneaking vegetables into meals. By avoiding technical jargon and focusing on small improvements, they saw stronger adoption. People often resist what they do not understand, especially when it feels like a threat. Leaders who frame AI as a tool for reducing stress, reclaiming time, and increasing impact are more likely to succeed.AI Should Start with Outcomes: Real AI value begins with the business goal, not the technology itself. Companies that succeed with AI are the ones that begin by identifying the result they want to achieve. Whether it's streamlining hotel check-ins, reducing safety risks in energy infrastructure, or accelerating clinical breakthroughs, effective strategies start with specific problems. These companies ask their teams where the friction lies, and then choose tools to fix those issues. This is a shift from a technology-first mindset to an outcome-first mindset.The Big Quote: “I hope you know business people will all start to get to the point of like, yes, the nature of work is going to change. But AI is not going to spell doom and gloom for every worker on Earth. It's going to give many, many, many of them an opportunity to do better things." Visit Cloud Wars for more.

When a family calls your funeral home, they are not shopping for a product. They are searching for peace of mind.If you lead sales, answer phones, or manage training for your team, this is a masterclass in turning a price inquiry into a real relationship!#FuneralHomeSoftware #CremationSoftware #FuneralManagementSystem#FuneralDirectorTips #OnlineCremations #FuneralArrangingSoftware #CremationBusiness #FuneralServiceSoftware #FuneralHomeMarketing #FuneralTech-Timestamps00:00:00 Intro00:01:12 Welcome to the Direct Cremation Podcast!00:01:26 Welcome Ashley Jones!00:02:04 Importance of the First Phone Call00:04:05 Building Trust on the First Call00:05:36 Balancing Facts and Genuine Connection00:09:01 Goals of the First Phone Call00:12:03 Common Mistakes in the First Call00:13:32 Avoiding a Robotic Approach00:15:43 Understanding the Language of Care00:17:12 Powerful Language Swaps in the Funeral Industry00:22:57 Handling Different Types of Customers00:24:51 Closing the Call and Next Steps00:26:53 Dealing with Uncertain Customers00:29:41 The Importance of the Second Phone Call00:32:17 Maintaining Consistency Across Multiple Locations00:33:48 Training Staff for Effective Phone Interactions00:36:26 Learning from Negative and Positive Feedback00:40:23 The #1 Thing You Should Remember Before Answering a Call00:42:34 The Impact of Good Phone Etiquette on Business GrowthFor Innovative Funeral Directors Blazing a Trail.A podcast for funeral home owners where we talk about trends & opportunities we see in the funeral home industry. We bring on death care professionals and cremation experts to share what they know.Click here to subscribe: https://bit.ly/3PxOqMOFind us at https://directcremation.comSpotify: http://bit.ly/3yDEwj7Apple Podcasts: http://bit.ly/3lj2soTWant to start a cremation brand yourself? Learn how the some of the biggest cremation brands do it at https://www.partingpro.comLearn the playbook responsible for growing my family business to over 4500 calls a year without digital marketing: https://wdgroupconsulting.com

Recorded live at MBA Annual25 in Las Vegas, host Rebecca Kritzman and guests Ashley Sellers, Elaina McFarland, and Bobby Deery break down what lenders are asking for right now: AI-driven workflow efficiency, expanding use of soft-pull strategies, and dual processing to analyze Vantage Score alongside existing scores. Who are the speakers?Rebecca Kritzman – SVP, Experience & Partner Marketing, EquifaxAshley Sellers – VP, Mortgage Sales, EquifaxElaina McFarland – Leader, Solution Sales Experts (Credit & Verification), EquifaxBobby Deery – SVP, Product, Credit Division, EquifaxTogether, they explore the intersection of innovation, compliance, and customer trust.What were the major insights from Day Two?AI and Automation in Workflows: Lenders are adopting AI to streamline process flows and improve efficiency from application through close.Rising Interest in Dual Processing: Many lenders are testing Vantage Score alongside existing models to compare outcomes and assess portfolio risk.Soft Pull Momentum: Equifax's soft-pull tools are helping lenders pre-qualify borrowers and protect consumers' credit scores, especially under the new trigger law.Voice of the Customer: Product teams are incorporating direct lender feedback to guide new innovations such as income qualify and telco/pay-TV/utility data integrations.Education and Clarity: With rapid industry change — from FICO model updates to 1B vs. 3B credit reporting — customers are asking for clear, data-driven guidance. What challenges did attendees highlight?Widespread uncertainty dominated discussions — from pricing implications and trigger-law timing to confusion around single- vs. tri-bureau models. Customers expressed concern about misinformation and asked for help educating both lenders and consumers on what these changes truly mean.What recommendations did Equifax leaders share?Stand up dual-score processing to compare outcomes between Vantage and FICO models.Collaborate with Equifax product teams to provide feedback that shapes future solutions.Audit your process flows to align products (credit, verification, income qualify) with milestones that deliver the most value.Prioritize education and communication — both internally and with consumers — to navigate market shifts confidently. 

On this episode, we explore why satisfied customers leave — and what it takes to turn satisfaction into lasting loyalty.Most B2B and B2C businesses assume that satisfied customers will stay. But research shows that 20 to 70% of new customers leave within their first 100 days — even when they rate their experience as "satisfactory." Drawing from examples across a wide variety of industries, our expert guests reveal the critical moments in the customer journey when satisfied customers are driven to leave, the hidden costs of customer attrition that extend beyond lost revenue, and the practical strategies that transform transactional relationships into emotional connections strong enough to keep customers coming back.Listen for the compelling insights of Joey Coleman, keynote speaker and author of Never Lose a Customer Again, and Brian Breslin, vice president of fintech and SaaS at TELUS Digital.Visit our website to learn more about TELUS Digital.

Train AI to be Your Revenue Generating Co-Pilot Guide: https://www.thecustomersuccesspro.com/offers/P66P25Uw/In this episode of the Customer Success Pro Podcast, Anika Zubair explores the phenomenon of customer ghosting, particularly during the Halloween season. She discusses the reasons why customers may go silent, the common mistakes made by customer success professionals, and effective strategies to re-engage ghosted customers. Anika shares personal anecdotes and emphasizes the importance of understanding customer needs, setting clear expectations, and adapting communication styles. The episode concludes with actionable takeaways and a challenge for listeners to apply the discussed strategies.Chapters00:00 The Haunting of Customer Relationships03:07 Understanding Customer Ghosting05:37 Common Mistakes Leading to Ghosting08:42 Communication Styles and Customer Engagement11:46 Reviving Ghosted Customers17:47 Strategies for Re-engagementConnect with Anika Zubair:Website: https://thecustomersuccesspro.com/LinkedIn:  https://www.linkedin.com/in/anikazubair/CSM RevUP Academy: https://thecustomersuccesspro.com/revupSend Anika a text :) Grab our FREE resources here: https://thecustomersuccesspro.com/resources Want to be our next podcast guest? Apply here: https://www.thecustomersuccesspro.com/podcast-guest Book Anika as a speaker at your next team event: https://www.thecustomersuccesspro.com/team-event

Companies that buy and sell gold have seen a boom as customers flock to capitalise on recent record high prices for the precious metal. Krystal Gibbens spoke to businesses experiencing a gold rush.

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hey Dude For a limited time, go to heydude.com/barstool and use code: PICKS20 to get 20% off the HEYDUDE Barstool collection. That's code PICKS20 to grab 20% off all our favorite styles. Order yours today and experience comfort all season long. DraftKings DESCRIPTION LINK (FOR PRODUCERS ONLY) GAMBLING PROBLEM? CALL 1-800-GAMBLER, (800) 327-5050 or visit gamblinghelplinema.org (MA). Call 877-8-HOPENY/text HOPENY (467369) (NY). Please Gamble Responsibly. 888-789-7777/visit ccpg.org (CT), or visit www.mdgamblinghelp.org (MD). 21+ and present in most states. (18+ DC/KY/NH/WY). Void in ONT. Eligibility restrictions apply. Terms: draftkings.com/sportsbook. On behalf of Boot Hill Casino & Resort (KS). Pass-thru of per wager tax may apply in IL. Opt-in req. 1 Token per customer, valid only for min. $5 pregame NBA player prop bets w/ min. odds of -200 or longer. Tokens are single-use and expire at the start of the final of NBA game each day when offered. Must select token BEFORE placing bet. Customers who place bet w/ Token and pick day's PRA stat leader will receive equal share of $1,000,000, issued as a non-withdrawable Bonus Bet that expires in 7 days (168 hours). Stake removed from payout. Terms: sportsbook.draftkings.com/promos. Sponsored by DK. Follow Barstool Sports here: Facebook: https://facebook.com/barstoolsports Twitter: https://twitter.com/barstoolsports Instagram: http://instagram.com/barstoolsportsYou can find every episode of this show on Apple Podcasts, Spotify or YouTube. Prime Members can listen ad-free on Amazon Music. For more, visit barstool.link/pickscentral

Sign the petition: https://www.change.org/p/give-mister-ed-his-rightful-spot-on-the-hollywood-walk-of-fame?source_location=psf_petitions NEW HATS ARE LIVE: https://store.barstoolsports.com/collections/mostly-sports Mark Titus and Brandon Walker talking sports... mostly. JOIN THE DK LEAGUE: https://dkn.gs/r/eFrJ21EzUEaXU3kP7Rni3w Thanks to our sponsors: Jägermeister: Check Jägermeister out at http://barstoolxjagermeister.com. Drink Responsibly, Jägermeister Liqueur 35% alcohol by volume. Imported by Mast Jägermeister US, White Plains. NY. NASCAR: Tickets are on sale now! Don't miss the 2026 Daytona 500. Lock in your seats today at https://NASCAR.com before they're gone! DraftKings: GAMBLING PROBLEM? CALL 1-800-GAMBLER, (800) 327-5050 or visit gamblinghelplinema.org (MA). Call 877-8-HOPENY/text HOPENY (467369) (NY). Please Gamble Responsibly. 888-789-7777/visit ccpg.org (CT), or visit www.mdgamblinghelp.org (MD). 21+ and present in most states. (18+ DC/KY/NH/WY). Void in ONT. Eligibility restrictions apply. Terms: draftkings.com/sportsbook. On behalf of Boot Hill Casino & Resort (KS). Pass-thru of per wager tax may apply in IL. Opt-in req. 1 Token per customer, valid only for min. $5 pregame NBA player prop bets w/ min. odds of -200 or longer. Tokens are single-use and expire at the start of the final of NBA game each day when offered. Must select token BEFORE placing bet. Customers who place bet w/ Token and pick day's PRA stat leader will receive equal share of $1,000,000, issued as a non-withdrawable Bonus Bet that expires in 7 days (168 hours). Stake removed from payout. Terms: sportsbook.draftkings.com/promos. Sponsored by DK. Jackpocket: GAMBLING PROBLEM? CALL 1-800-GAMBLER, Call 877-8-HOPENY/text HOPENY (467369) (NY). 18+ (19+ in NE, 21+ in AZ). Physically present where Jackpocket operates. Jackpocket is a lottery courier and not affiliated with any State Lottery. Eligibility restrictions apply. Void where prohibited. 1 per new customer. Opt-in for $5 in non-withdrawable Lottery Credits that expire in 7 days (168 hours). Ends 12/31/25 at 11:59PM ET. Terms: jkpt.co/draw5. Scratch off tickets subject to availability. Sponsored by Jackpocket. Based on 2025 iOS download data collected by Sensor Tower. Subscribe on YouTube: https://www.youtube.com/@MostlySportsTitusandWalker?sub_confirmation=1. Follow Mostly Sports on Twitter: https://twitter.com/MostlySports Follow Mark on Twitter: https://twitter.com/clubtrillion Follow Brandon on Twitter: https://twitter.com/bfw Follow Mostly Sports on Instagram: https://www.instagram.com/mostlysportsshow/ Follow Mark on Instagram: https://www.instagram.com/marktheshark34/ Follow Brandon on Instagram: https://www.instagram.com/bwalkersec/ Follow Mostly Sports on TikTok: https://www.tiktok.com/@mostlysportsshow?lang=en Follow Brandon on TikTok: https://www.tiktok.com/@brandonfwalker?lang=en Follow Mark on TikTok: https://www.tiktok.com/@marktituspod?lang=en

Subscribe to The FoundHer Files. Practical advice for your small business. No fluff. No gatekeeping. Just what works...because we're better together. SUBSCRIBE HEREWhat does it take to turn a small idea into a brand that ends up on the racks at Bergdorf Goodman? For Ramy Brook Sharp, it started with a few silk tops, a gap in her own wardrobe, and a belief that women deserved fashion that felt both beautiful and effortless. Lindsay Pinchuk sits down with Ramy to unpack how those early living room trunk shows, personal fabric runs through New York's Garment District, and countless lessons learned through trial and error shaped what would become the Ramy Brook brand.Ramy talks about what listening to her customers taught her, like how a simple request for bra-friendly tops completely changed her design philosophy, and how one connection with a personal shopper at Bergdorf Goodman turned into a career-defining moment. She reflects on what it means to start a business later in life and why experience and curiosity can be powerful advantages when building something new.This episode invites you to think differently about growth, resilience, and what it really means to create something that lasts.Episode Breakdown:00:00 How Ramy Brook Built a Fashion Brand from Scratch01:39 The Closet Problem That Sparked an Idea04:41 Launching Through Trunk Shows and Word-of-Mouth Marketing06:52 Listening to Customers and Designing for Real Women09:23 The Bergdorf Goodman Breakthrough16:55 Starting a Business at 42 and Leveraging Life Experience24:44 How AI and Innovation Shape the Future of Ramy Brook32:59 Three Lessons Every Aspiring Founder Should HearConnect with Ramy Brook Sharp:Follow Ramy Brook on InstagramFollow Ramy on InstagramFollow Lindsay @dearfoundher on InstagramInterested in leveling up your marketing? Get on the waitlist for Marketing Made Simple for Small Business.Join the Dear FoundHer... Forum Networking CommunityFoundHer Faves:Inspiro Tequila Juliet Wine:Sav Blanc Pinot Noir Maelove Laura Geller Beauty Thirdlove Devotion Nutrition Podcast production and show notes provided by HiveCast.fm Hosted on Acast. See acast.com/privacy for more information.

Creating an Actionable Customer-Centric Company Culture  Shep interviews Sean Crichton-Browne, co-founder of Market Culture and co-author of The Human Culture Imperative. He talks about how organizations can drive business success by focusing on building a customer-centric culture of empowered employees.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What's more important, happy customers or happy employees?  How does starting with the end goal of happy customers encourage better customer service?  What role does leadership play in creating a strong culture of customer-centricity?  How can a company's internal culture directly impact the quality of the customer experience?  How does employee engagement influence customer loyalty and retention?  Top Takeaways:    Whenever you're working to improve customer experience, it helps to begin by picturing how you want your customers to feel at the end. Imagine what you want the customer's experience to be. Work backward from your goal, which is happy and loyal customers, and figure out what is needed at every level of the organization to achieve it.  Happy employees create happy customers, but flipping this idea on its head can create great results for your organization as well. Making customers happy can actually make employees feel better about where they work.  It leads to a better work environment that motivates and engages employees.  When customers are satisfied with the product or service, employees don't have to respond to as many complaints or stressful situations, which makes their jobs more enjoyable and fulfilling. Happy customers often give positive feedback, creating a sense of pride for everyone on the team and encouraging even better service. Listen to your customers. Ask them what they want and what's important to them. When you focus on understanding and meeting those needs, you create a connection between leadership, employees, and customers.  Empowering employees, especially those who deal directly with customers, improves the customer experience. When staff can act quickly to solve issues or offer solutions, without always needing a manager's okay, problems get fixed faster, and customers feel seen, heard, and valued.  The stories told inside a company, whether big or small, have a lasting impact on culture. When employees hear about coworkers going the extra mile for customers or leaders making decisions that put customers first, they inspire similar behavior that can be operationalized for consistency.  Plus, Sean shares more "golden nuggets" from his latest book, The Human Culture Imperative. Tune in!  Quote:   "Put the customer at the center of the business and focus on their satisfaction. Because if we don't have a customer, we don't actually have a business."  About:    Sean Crichton-Browne is the co-founder of Market Culture, a company dedicated to helping organizations understand and implement customer-centric cultures. He is the co-author of The Human Culture Imperative: The Leader's Playbook for Innovation and Sustainable Growth.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

In this eye-opening episode of the Millionaire Car Salesman Podcast, hosts Sean V. Bradley and L.A. Williams tackle one of the most costly mistakes in automotive: sales professionals practicing on REAL customers! "Practice makes permanent. Only perfect practice makes something perfect." - Sean V. Bradley They break down why the industry can no longer afford to "wing it" and how the world's top performers master their craft before they ever meet a client. Listeners will hear powerful insights on how the next generation of dealerships are training smarter, not harder, by using technology and artificial intelligence to simulate real-world selling situations without the real-world risk. "If you want the things the average person doesn't have, you've got to be willing to do the things that the average person isn't willing to do." - Sean V. Bradley Whether you're a dealer principal, manager, or salesperson, this episode will challenge how you think about preparation, training, and accountability. Discover how a commitment to practice, performance, and innovation can unlock better customer experiences, higher profits, and a stronger dealership culture. "AI is not there to take your jobs, folks. AI is there to enhance what you do, how you do it, and help you increase your engagements and your results." - Sean V. Bradley

Welcome to another episode of HALO Talks! Today, host Pete Moore sits down with Luke Hartelust--a dynamic entrepreneur and now the founder of MNLY--who made the leap from the oil and gas rigs off the coast of Australia to California's innovative health tech scene. Luke shares his journey from the grueling world of offshore drilling to launching and scaling fitness businesses, including his instrumental role in bringing F45 Training to Southern California. The conversation dives deep into his latest venture, a groundbreaking men's health platform that uses AI, cutting-edge blood analysis, and custom supplementation to help men take true ownership of their health. Tune in to hear his insights on building community, the power of personalization in wellness, and what it takes to stand out in the rapidly evolving health optimization space. When it comes to the personalized health revolution he states, "Based on your blood work, our model will prescribe specific doses of specific micronutrients, aminos, herbs, extracts and minerals into that custom supplement formula that comes in morning, noon and night packs." Key themes discussed Career transition from oil and gas to health tech. Entrepreneurship journey and lessons learned from failures. F45 Training franchise growth and operational strategies. Brand protection and building strong community engagement. Men's health issues and the need for accountability. Personalized, AI-driven health optimization and supplement plans. Differentiation of in the men's health market. A Few Key Takeaways: 1. From Oil Rigs to Health Tech: Luke shared his path from working shifts on oil rigs to building fitness businesses and eventually moving into health tech. His drive was sparked by a personal epiphany—wanting to create a better life and help others, which led him to become an entrepreneur. 2. Lessons Learned from F45 and Brand Protection: Luke's experience scaling F45 franchises in Southern California gave him a "six-year apprenticeship" in what to do—and what not to do—when building and protecting a brand. A key takeaway: Focus on the emotions your brand evokes and prioritize building a strong community before chasing customer acquisition at scale. 3. Identifying a Gap in Men's Health-Accountability Over Access: After experiencing low energy despite living a healthy lifestyle, Luke discovered his own testosterone was severely low and saw first-hand the ineffectiveness and friction in telehealth for men. He believes the real crisis isn't just health, but accountability and ownership—people need tools and systems that make it easier for them to take proactive control of their well-being. 4. MNLY's Personalized Health Platform-Seamless, AI-Driven, and Fast: MNLY stands apart by integrating AI-powered testing and personalized recommendations to deliver tailored health plans and custom supplement packs. Customers use an at-home blood kit and environmental health assessment, then receive actionable insights and products within days—removing friction points common in traditional telehealth models. 5. Proven Results and a Focus on Efficiency: MNLY's approach delivers results about 50% faster than most competitors, according to Luke, and their pilot data showed significant improvements in markers like testosterone (on average, a 30% increase in 90 days among test users). Their evolving concierge model combines AI-driven support with human coaching, aiming to streamline the path to better health for busy men. Resources: Luke Hartelust: https://www.linkedin.com/in/luke-hartelust-597332253 MNLY: https://www.getmnly.com Integrity Square: https://www.integritysq.com Prospect Wizard: https://www.theprospectwizard.com Promotion Vault: http://www.promotionvault.com HigherDose: http://www.higherdose.com

PayPal (PYPL) and SoFi Technologies (SOFI) have shown a "tale of two different performances" when it comes to their stock prices, says Noah Hamman. He points to PayPal's struggles in recent months but notes its earnings Tuesday and a partnership with OpenAI as positive catalysts ahead. Ted Rossman gives credit for both companies and their peers for "meeting customers where they are" as consumers navigate economic uncertainty. He notes opportunities ahead for fintech firms to capitalize on changing trends, including setting the groundwork for a "super app."======== Schwab Network ========Empowering every investor and trader, every market day. Subscribe to the Market Minute newsletter - https://schwabnetwork.com/subscribeDownload the iOS app - https://apps.apple.com/us/app/schwab-network/id1460719185Download the Amazon Fire Tv App - https://www.amazon.com/TD-Ameritrade-Network/dp/B07KRD76C7Watch on Sling - https://watch.sling.com/1/asset/191928615bd8d47686f94682aefaa007/watchWatch on Vizio - https://www.vizio.com/en/watchfreeplus-exploreWatch on DistroTV - https://www.distro.tv/live/schwab-network/Follow us on X – https://twitter.com/schwabnetworkFollow us on Facebook – https://www.facebook.com/schwabnetworkFollow us on LinkedIn - https://www.linkedin.com/company/schwab-network/ About Schwab Network - https://schwabnetwork.com/about

RS Raghavan, CEO and Co-Founder of Animaker, joins the podcast to share how his passion for visual storytelling inspired a platform that makes video creation as easy as building a PowerPoint. RS explains how Animaker has evolved from a simple editing tool into an AI-powered platform that lets anyone generate videos from text prompts, turning what once took weeks into minutes. He discusses how marketers use video to boost engagement across sales, training, and social media, and why storytelling remains the key to standing out. He also touches on the importance of brand consistency, creativity, and continuous learning, offering practical insights for marketers looking to harness the power of video in a fast-changing digital landscape. About Animaker Animaker is one of the world's leading AI-powered creative platforms that helps businesses build studio-quality videos in minutes. From L&D professionals & trainers, marketers to educators, entrepreneurs and enterprises, anyone can simplify video creation and marketing at scale with Animaker and its suite of AI tools. Serving over 30Million users worldwide, Animaker's AI suite includes Steve AI, Vmaker AI, Show (AI Marketers), and Picmaker that enables organizations to harness AI for smarter storytelling, faster content productions, and stronger customer engagement. About RS Raghavan RS Raghavan is the CEO & Co Founder of Animaker Inc, a leading double AI patented SaaS startup in the visual content creation space with over 30M + users. With a background in technology and a passion for creativity, Raghav has helped numerous Fortune companies run successful marketing & video campaigns and L&D training sessions. He strongly believes creativity can solve big problems and has delivered keynote talks at top conferences worldwide. RS has received several accolades, including the CII Startupreneur Award and Tech Entrepreneur of the Year He is also involved in initiatives like Say No to Cancer and Education for All. Time Stamps 00:00:18 - Meet RS, CEO and Co-Founder of Animaker 00:03:06 - Creating Videos with Animaker 00:04:44 - Simplifying Video Production 00:07:38 - Standing Out in a Crowded Video Space 00:12:50 - Video's Role in the Sales Process 00:16:02 - Design Teams vs. DIY Video Creation 00:18:50 - Future Trends in Video Marketing 00:21:13 - Final Thoughts and Marketing Advice Quotes "Standing out comes from the story. You can literally have the same character, same background, same all of it. But still, you want to create the engagement that comes from the story." RS Raghavan, CEO and Co-Founder of Animaker. "If you're doing a product launch, have a nice video to it. There is no excuse of not having a video to any of your product launches in the initial days." RS Raghavan, CEO and Co-Founder of Animaker. "Marketing starts before even your product development starts. The moment a feature or something we have developed, the first thing goes in my mind is like, how come the customer is going to receive it?" RS Raghavan, CEO and Co-Founder of Animaker. Follow RS: RS Raghavan on LinkedIn: https://www.linkedin.com/in/rsraghavan/ Animaker website: https://www.animaker.com/ Animaker on LinkedIn: https://www.linkedin.com/company/animaker/ Follow Mike: Mike Maynard on LinkedIn: https://www.linkedin.com/in/mikemaynard/ Napier website: https://www.napierb2b.com/ Napier LinkedIn: https://www.linkedin.com/company/napier-partnership-limited/ If you enjoyed this episode, be sure to subscribe to our podcast for more discussions about the latest in Marketing B2B Tech and connect with us on social media to stay updated on upcoming episodes. We'd also appreciate it if you could leave us a review on your favourite podcast platform. Want more? Check out Napier's other podcast - The Marketing Automation Moment: https://podcasts.apple.com/ua/podcast/the-marketing-automation-moment-podcast/id1659211547

In today's Cloud Wars Minute, I dive into how ServiceNow is redefining enterprise automation with its new AI Experience platform.Highlights00:15 — ServiceNow has for a long time been intriguing in the way that it does not necessarily map to or compete directly against lots of the other major Cloud Wars Top 10 companies. ServiceNow has gone a different sort of route, everything they're doing from AI and workflows. The company has taken another big step with a service they introduced recently called the AI Experience.00:56 — I had a chance earlier this week to speak with ServiceNow's President, Chief Product Officer and Chief Operating Officer, Amit Zavery. Now, one of the big things that Zavery said is: "Look, just as customers got sort of over the hump of saying, okay, I've got to integrate all my applications and my databases and my systems now along comes AI."01:28 — A concern among customers has been there's going to be lots of new pieces, and the customer is going to be stuck in the middle again. Amit said that a key point here is it [AI Experience] ties together these different data types, voice, images, data, text, and everything from the people, the data and the workflows that are happening around the company.02:28 — Amit further said: "What we want to try to do here is this automation, happening with AI end-to-end, across company." So, it's not just the processes, but how the company works up and down, across the organization, and with customers and with suppliers. He said: "We're trying to ensure that customers can use AI to cut technical debt, rather than add to it."03:13 — Another big point about this was, there's lots of productivity, lots of innovation here again. He said: "Trust has never been more important." He said that the AI Experience, in tandem with the AI Control Tower from ServiceNow, is going to give customers the ability to feel very comfortable that they understand they're on top of where these AI deployments are happening.04:28 — And he talks about how ServiceNow being very open in this platform. He said: "We're finding new ways to work with the other big tech companies to ensure that customers get what they want, and that we're not forcing customers to, again, get into that big game of integration. We want more innovation and less integration." Visit Cloud Wars for more.

In this episode of Conversations on Careers and Professional Life, I explire one of the most powerful frameworks for structuring clear, persuasive business communication: the Minto Pyramid Principle. The framework, created by Barbara Minto at McKinsey, is a simple but transformative way to organize ideas. Think of your communication as a pyramid: At the top is your main point — your recommendation, your answer, your "so what." Beneath that are the supporting arguments — the key reasons your audience should agree with or believe your main point. At the base are the evidence and details — the facts, data, and analysis that give those arguments weight. The beauty of the Pyramid Principle is that it works at every level. Your entire presentation can follow it, each section within your presentation can follow it, and even each individual slide can follow it. Every idea should ladder up neatly to the one above it. Why does this matter? Because most presentations and meetings fail not because the ideas are bad, but because the structure is confusing. When you cram multiple ideas into a single slide, include disconnected data, or bury the lead, your audience can't follow the story. If everything is important, nothing is important. The Pyramid Principle forces you to make choices. It asks: What's the single most important point I want my audience to remember if they leave after five minutes? That's the point that belongs at the top of the pyramid. Everything else exists to serve that idea—or it doesn't belong. Here's how to apply it. Start with your answer—your key recommendation. Imagine that the most senior person in the room gets a phone call and leaves six minutes into your presentation. If they walk out then, will they know what you're recommending? Don't make your audience wait until slide 17 to find out your point. Put it right up front. Then, support it with your major premises—ideally three. There's a reason consultants love the "rule of three." Research shows that once you go beyond three supporting points, credibility actually drops. Four or five reasons feel like overkill; three feels complete. For example: "We recommend launching the pilot in Austin—because customer adoption is highest, operational costs are lowest, and the competitive landscape is still open." That single sentence is a mini pyramid: a clear main point supported by three reasons. Each reason could then become a section, a slide, or even a paragraph of an email—each with its own evidence and analysis. Finally, check that every piece of content—every chart, bullet, and image—supports one of those reasons. If it doesn't, cut it. Anton Chekhov said, "If there's a gun on the wall in Act I, it must go off by Act III. If it's not going to be fired, take it down." The same is true for your slides: if it doesn't serve your main point, it shouldn't be there. Common pitfalls? Starting with background or methodology. You want to show your process, but your audience doesn't care how you got there until they know where you're going. Start with the destination. Overloading slides. Each slide should have one key message, and the title should say it, not label it. Instead of "Customer Survey Results," say, "Customers are willing to pay 20% more for faster delivery." Forgetting your audience. The Pyramid Principle works best when grounded in AIM—Audience, Intent, Message. Who are you talking to? What do they care about? What action do you want them to take? Before you build your next deck, don't start in PowerPoint. Start with a piece of paper. Write your main point at the top, your three strongest supporting arguments underneath, and then only the data or visuals that prove those points. When you've done that, you've built a story pyramid that's clear, concise, and persuasive. Remember—slides don't cost anything. Use as many as you need, but only one idea per slide. Start with the answer. Support it with logic. End with confidence. That's the Minto Pyramid Principle—and it's how you turn information into influence. Resources Mentioned Barbara Minto, The Pyramid Principle Nancy Duarte, Resonate and Slide:ology Scott Berinato, Good Charts HBR: "How to Give a Killer Presentation," by Chris Anderson

Episode web page: https://bit.ly/4nZFApH ----------------------- Episode summary: How do you know when your content is hitting the mark? And once you do, how can you scale it efficiently and strategically? In this episode of Insights Unlocked, host Nathan Isaacs sits down with Ross Simmonds, CEO of Foundation, a B2B content marketing agency known for its bold distribution strategies. Ross breaks down how to move beyond guesswork in content marketing by identifying real signals of content-market fit and using those insights to fuel smarter, faster content creation. From mining Reddit threads to making your content "baby unicorns," Ross shares tactical strategies for understanding your audience, experimenting with purpose, and leveraging data to guide decision-making. He also discusses why marketers should embrace AI to scale their efforts and stay competitive—without losing the curiosity and creativity that drives meaningful engagement. Whether you're a solo content creator or part of a larger marketing team, this episode is packed with practical advice on how to produce content that resonates, distributes well, and drives real business results. What you'll learn in this episode: Why content, like products, needs to have a strong fit with your audience How to spot signals of content-market fit across platforms like Reddit, X (Twitter), LinkedIn, and more Why you need to slow down in order to move faster—and how to "be the meerkat" in your marketing strategy Tips for running quarterly content reviews and influencing stakeholders with data How one tweet became a foundational content pillar for Ross's entire brand strategy The role of curiosity and experimentation in finding new content channels before they're saturated How to embrace AI to boost efficiency, scale distribution, and improve as a marketer Resources & Links: Ross Simmonds on LinkedIn (https://www.linkedin.com/in/rosssimmonds/) Foundation (https://foundationinc.co/) Distribution.ai (http://Distribution.ai) Nathan Isaacs on LinkedIn (https://www.linkedin.com/in/nathanisaacs/) Learn more about Insights Unlocked: https://www.usertesting.com/podcast About the show: Insights Unlocked is the go-to podcast for marketing, UX, product, and CX leaders. Each week, we feature candid conversations with the builders and thinkers behind today's most impactful customer experiences. Brought to you by UserTesting

This Day in Legal History: Copyright Act of 1976On October 27, 1978, key provisions of the Copyright Act of 1976 officially took effect, modernizing U.S. copyright law for the first time in nearly 70 years. Although signed by President Gerald Ford in 1976, the Act delayed implementation of its core provisions until this date to allow for public and institutional adjustment. The law marked a major shift in how copyright was conceived, particularly by aligning U.S. law more closely with international standards.One of the most important changes was the extension of copyright protection to unpublished works, which had previously existed in a murky legal space. The Act also introduced the concept of works being protected once they were “fixed in a tangible medium of expression”, rather than requiring publication or registration, making protection more automatic and accessible. It moved away from the fixed-term system—previously 28 years with a renewal—toward a life-plus-50-years standard for most works, further updated to life-plus-70 years in 1998.Additionally, the law provided for fair use codification, laying out a four-factor test still used by courts today. It also clarified authorship and ownership rights, especially in the context of work-for-hire arrangements, and created clearer paths for compulsory licensing of certain works, including music.The Copyright Act of 1976 thus ushered in a more author-centric and technologically adaptive framework. It was designed with an eye toward the emerging digital era, even though it predates the internet. The Act remains the backbone of American copyright law today, regularly referenced and amended as new challenges arise.What I guess could be broadly considered a feel-good story, Isaac Stein's pivot from federal tax attorney to full-time hot dog vendor during the government shutdown is equal parts charming and quietly damning. With the IRS idled and thousands of public workers furloughed, Stein has taken his sidelining as an opportunity to live out a childhood dream — running a hot dog cart named SHYSTERS, complete with Moon Pies, RC Cola, and a slogan that reads, “The Only Honest Ripoff in D.C.” Wearing his usual business suit, he blends satire and performance art while serving construction workers, telecommuters, and other locals near the D.C. Metro.What began as a quirky weekend hobby has become a daily operation thanks to the indefinite work stoppage. Stein, 31, brings a regulatory lawyer's precision to the permitting process and a people person's flair to sidewalk commerce, referencing old-school D.C. aesthetics and childhood nostalgia with every dog he serves. Customers who can explain the cultural significance of RC Cola and Moon Pies even get a nickel off — an appropriately ironic twist in a city where billions of dollars are stuck in limbo.But the charm of this setup — a suit-clad lawyer slinging hot dogs under a punny sign — shouldn't distract from the underlying issue: Stein, like hundreds of thousands of other federal workers, is benched not by choice but by political dysfunction. He can afford to make it into an art project; others can't. The shutdown has real economic and emotional consequences, and not everyone has the resources or flexibility to turn lost income into a pop-up business. As clever and good-humored as SHYSTERS is, it also reminds us that “doing something fun” is not a substitute for stable governance or paychecks that come on time.Washington lawyer on furlough lives out dream of running a hot dog cart | ReutersPresident Donald Trump has appointed Michael Selig as chair of the Commodity Futures Trading Commission (CFTC), signaling a continued push to make the U.S. a global hub for digital assets. Selig, currently the CFTC's chief counsel for its crypto task force, confirmed his selection alongside David Sacks, the White House's lead official for AI and crypto policy. Both praised the move as aligning with broader goals to modernize financial regulations and support innovation in digital markets.Selig stated he would prioritize freedom, competition, and innovation while helping establish the U.S. as the “Crypto Capital of the World.” His appointment follows a series of pro-crypto policy moves under Trump, including passage of the GENIUS and CLARITY Acts, both aimed at creating clearer regulatory frameworks for cryptocurrencies.Selig replaces Brian Quintenz, whose stalled nomination was reportedly derailed by lobbying efforts from Gemini co-founder Tyler Winklevoss. The episode highlighted tensions within the crypto industry over regulatory leadership. Selig brings both public and private sector experience to the role, having previously worked at the law firm Willkie Farr & Gallagher before joining the CFTC in March 2025. His appointment reflects the administration's continued alignment with digital asset advocates and its willingness to reshape financial oversight around emerging technologies.Trump names Michael Selig to chair CFTC; Selig cites crypto capital goal | ReutersExxon Mobil has filed a lawsuit against the state of California, challenging two newly enacted climate disclosure laws that require large companies to publicly report greenhouse gas emissions and climate-related financial risks. In its complaint filed in federal court, Exxon argues that Senate Bills 253 and 261 violate its First Amendment rights by compelling it to endorse views on climate reporting it disagrees with. The company contends that California's mandated frameworks are misleading, unnecessary, and conflict with existing voluntary disclosures and federal regulations.SB 253, set to take effect in 2026, targets companies earning over $1 billion annually and requires them to report both direct and indirect emissions — including those from suppliers and consumers. SB 261 applies to firms with over $500 million in revenue and mandates disclosure of climate-related financial risks and mitigation strategies. Exxon says the laws amount to forced speech and overreach by the state, particularly given the overlap with federal disclosure requirements.While tech giants like Apple, Ikea, and Microsoft backed the legislation, major industry groups such as the U.S. Chamber of Commerce and the American Farm Bureau Federation opposed it, calling the mandates burdensome. California has defended similar environmental policies in the past, but the outcome of this case could shape how far individual states can go in regulating corporate climate disclosures, especially when federal standards already exist.Exxon sues California over climate disclosure laws | Reuters This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit www.minimumcomp.com/subscribe

Am I the Jerk? is the show where you can confess your deepest darkest secrets and be part of the conversation.

Welcome to The Game w/ Alex Hormozi, hosted by entrepreneur, founder, investor, author, public speaker, and content creator Alex Hormozi. On this podcast you'll hear how to get more customers, make more profit per customer, how to keep them longer, and the many failures and lessons Alex has learned and will learn on his path from $100M to $1B in net worth.Wanna scale your business? Click here.Follow Alex Hormozi's Socials:LinkedIn | Instagram | Facebook | YouTube | Twitter | Acquisition

What if your perfectly crafted brand message, your multi-million dollar ad campaign, and your carefully designed user experience are completely ignored by your next customer... because your next customer is a machine? Agility requires not just adapting to changing customer behaviors, but completely rethinking the very definition of a "customer interaction." It means building the technical and strategic flexibility to engage with autonomous agents as effectively as we do with people. Today, we are at MAICON - the Marketing AI Conference - in Cleveland, Ohio, and we're going to talk about a concept that's moving from science fiction to strategic planning: agentic commerce. This is the world where AI agents don't just help us, they act for us. On one hand, brands are using internal agents to optimize their own operations. But the more disruptive side, and our main focus today, is when consumers deploy their own AI agents to research, negotiate, and purchase on their behalf. This shift could fundamentally change everything from marketing and branding to the very nature of e-commerce. About Robin Ross I'm a marketing and strategy executive with 20+ years of experience driving growth through data, loyalty, and digital transformation. I've led initiatives that expand membership, strengthen customer engagement, and scale innovation across functions.My expertise includes marketing analytics, loyalty programs, digital transformation, and applying AI and data to accelerate decision-making. I focus on simplifying complexity, aligning teams, and building systems that deliver measurable results.I thrive at the intersection of strategy and execution—partnering with leaders to clarify goals, design customer-centric programs, and turn them into business impact. Robin Ross on LinkedIn: https://www.linkedin.com/in/robin-ross-activateinsight/ Resources Activate Insight: https://www.costco.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow Register now for Sitecore Symposium, November 3-5 in Orlando Florida. Use code SYM25-2Media10 to receive 10% off. Go here for more: https://symposium.sitecore.com/Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/ Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.showCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

The Crown is Yours | Son of a Boy Dad #345 ft. Spittin Chiclets -- The boys are joined by Keith Yandle, Paul Bissonnette and Ryan Whitney for some laughs -- #Ad: Download the Gametime app today and use code BOYDAD for $20 off your first purchase -- #Ad: GAMBLING PROBLEM? CALL 1-800-GAMBLER, (800) 327-5050 or visit gamblinghelplinema.org (MA). Call 877-8-HOPENY/text HOPENY (467369) (NY). Please Gamble Responsibly. 888-789-7777/visit ccpg.org (CT), or visit www.mdgamblinghelp.org (MD). 21+ and present in most states. (18+ DC/KY/NH/WY). Void in ONT. Eligibility restrictions apply. Terms: draftkings.com/sportsbook. On behalf of Boot Hill Casino & Resort (KS). Pass-thru of per wager tax may apply in IL. Opt-in req. 1 Token per customer, valid only for min. $5 pregame NBA player prop bets w/ min. odds of -200 or longer. Tokens are single-use and expire at the start of the final of NBA game each day when offered. Must select token BEFORE placing bet. Customers who place bet w/ Token and pick day's PRA stat leader will receive equal share of $1,000,000, issued as a non-withdrawable Bonus Bet that expires in 7 days (168 hours). Stake removed from payout. Terms: sportsbook.draftkings.com/promos. Sponsored by DK. -- Follow us on our socials: https://linktr.ee/sonofaboydad -- Merch: https://store.barstoolsports.com/collections/son-of-a-boy-dad -- SUBSCRIBE TO THE YOUTUBE #SonOfABoyDad #BarstoolSportsYou can find every episode of this show on Apple Podcasts, Spotify or YouTube. Prime Members can listen ad-free on Amazon Music. For more, visit barstool.link/sonofaboydad