Podcasts about customers

Chris Rose and Trevor Plouffe discuss the hottest stories in baseball Monday through Friday!   Thanks to our partners at T-Mobile for sponsoring today's episode.   Use code JOMBOY for up to 44% off your next Create order: https://trycreate.co/discount/JOMBOY?redirect=/pages/jomboy&utm_source=podcast&utm_medium=partnership&utm_campaign=jomboymedia&utm_content=Baseball-Today   Whether you're just wanting to test an idea out, or you're getting serious about launching your own brand, it's never been easier to get started on https://shopify.com/today.   https://fanaticsmarkets.onelink.me/3MFw?pid=jomboy&af_dp=fanmarkets%3A%2F%2Fhomepage&af_channel=partnerships&c=jomboy_fmx&af_ad=youtube&af_web_dp=https%3A%2F%2Ffanaticsmarkets.com%2F%3Fpid%3Djomboy%26c%3Djomboy_fmx%26af_ad%3Dyoutube%26utm_source%3Djomboy%26utm_medium%3Dreferral%26utm_campaign%3Djomboy_fmx%26utm_content%3Dyoutube   Event contracts carry risk of total loss and changing prices. Not good  for all investors. Not available in all states. Must be 21+. See Important Disclosures in Fanatics Markets app. Customers are introduced to Crypto.com by Paragon Global Markets, LLC, d/b/a Fanatics Markets IB, an Introducing Broker registered with the CFTC and a Member of the NFA.   https://shop.jomboymedia.com/products/all-star-party-philadelphia?_pos=1&_sid=4b05bf2fa&_ss=r&variant=45899062345926   Shop your favorite gear from the Jomboy Media store. Click here to shop today! https://shop.jomboymedia.com/   00:00 INTRO 02:59 Did we just witness the best pitching performance in baseball history? 12:03 White Sox beat the Dodgers! Are they the 2nd best team in the AL? 25:42 Guardians lose Jose Ramirez to hamate injury 35:16 How wide is the gap between the Yankees and the next best team in the AL East? 43:19 Drama in Baltimore and more quick-hitters from the weekend 56:29 OUTRO     Follow us on X/Instagram: @ChrisRoseSports   Chris Rose on X/Instagram: @ChrisRose   Trevor Plouffe on X/Instagram @TrevorPlouffe   Follow all of our content on https://jomboymedia.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Welcome to the Monday Minute — your weekly reset to lead better, think clearer, and build your independent dealership with intention.Front-end margins are getting squeezed. The spread between wholesale and retail is tighter than ever, competition is aggressive, and if your dealership is surviving on front-end gross alone, you're one bad month away from a real problem. That's why your F&I office isn't just extra profit — it's the profit stabilizer that can make or break your entire month. Service contracts, GAP, maintenance plans, tire and wheel, credit insurance — these products are the difference between surviving and thriving for a lot of independent dealers.In this episode, Jeff and Luke get specific about why most dealers don't have an F&I problem — they have a process problem. Your F&I person is prejudging who will and won't buy. The menu sits in the drawer instead of getting presented. Cash buyers get skipped. And products only get offered when there's "meat on the bone." That's not a strategy. That's random chance. The fix is simple but it takes discipline: 100% of the product, 100% of the time, to every customer, on every deal, every single presentation — no exceptions.Your assignment this week: pull your penetration numbers, review your F&I menu, identify your strongest and weakest products, and retrain your process around consistency. Customers don't buy products. They buy protection, peace of mind, and confidence. Make sure your team knows how to sell the value — not just the payment impact.Review this week's Sunday newsletter at TheIndependentDealer.com for the full theme and exercises.Not subscribed yet? Sign up now.Let's build this together.

Voice of Customer has been a fixture in Lean and Six Sigma for decades, but the word "voice" carries a hidden assumption: that the customer has to do something -- answer a survey, write an email, lift a finger -- before you learn anything. Most of the time they don't, and you're left improving in the dark.In this preview of our next Continuous Improvement Webinar, host Mark Graban talks with Annette Behrensmeyer and Volker Probst, managing partners at Resonance Growth Partners, about a broader idea: customer signals. These include the unsolicited, behavior-based indicators customers send all the time without being asked -- and the operational data that often reveals more than a survey ever could.The conversation gets at a problem every CI leader knows: the gap between what customers say and what they do. Volker shares a story from when his wife was hospitalized while pregnant with twins, and a nurse asked her daily to fill out a survey and award a perfect score -- a built-in bias that tells you almost nothing about the actual experience. The better question is what behaviors and operational indicators reveal about how an experience really went, and what an organization should fix because of it.The full webinar, Beyond the Voice of Customer: How Richer Customer Signals Can Improve Continuous Improvement, airs live Thursday, June 18 at 1:00 pm ET. There's relevant material here for manufacturing, service businesses, and healthcare leaders thinking about voice of the patient. Register at the link below, bring your questions for the live Q&A, or catch the recording here in the feed and on YouTube afterward.Register: https://info.kainexus.com/webinar-customer-signals-continuous-improvement

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com. Episode 2082: Michael Levitt shares practical strategies for helping local businesses attract more customers by increasing visibility, strengthening community connections, and combining digital and offline marketing efforts. He also outlines the core pillars of business safety, premises protection, data security, and product quality, offering actionable guidance that can help organizations build trust, reduce risk, and create a stronger foundation for long-term success. Read along with the original article(s) here: https://www.breakfastleadership.com/blog/how-your-local-business-can-stand-out-and-attract-customers & https://www.breakfastleadership.com/blog/2022/9/25/the-3-key-elements-of-business-safety Quotes to ponder: "A local business needs to attract local customers." "Local businesses have a real advantage in that they can make themselves a part of their community." "When customers use your service, and especially online, they may be trusting you with their financial and personal data, including their addresses, contact information, credit card numbers, and more." Episode references: Google Business Profile: https://www.google.com/business/ Learn more about your ad choices. Visit megaphone.fm/adchoices

Paramount Skydance's WBD acquisition moves forward, Roku explores a potential sale/partnership, Mozilla says almost no one uses the Firefox AI kill switch. MP3 Please SUBSCRIBE HERE for free or get DTNS shows ad-free. A special thanks to all our supporters–without you, none of this would be possible. If you enjoy what you see you canContinue reading "Anthropic Disables Fable 5 and Mythos 5 For All Customers – DTH"

https://fanaticsmarkets.onelink.me/3MFw?pid=jomboy&af_dp=fanmarkets%3A%2F%2Fhomepage&af_channel=partnerships&c=jomboy_fmx&af_ad=youtube&af_web_dp=https%3A%2F%2Ffanaticsmarkets.com%2F%3Fpid%3Djomboy%26c%3Djomboy_fmx%26af_ad%3Dyoutube%26utm_source%3Djomboy%26utm_medium%3Dreferral%26utm_campaign%3Djomboy_fmx%26utm_content%3Dyoutube Use our code for 10% off your next set of MLB tickets on SeatGeek*: https://seatgeek.onelink.me/RrnK/TALKIN2026. Sponsored by SeatGeek. *Restrictions apply. Max $20 discount Go to http://shadyrays.com  and use code TALKIN50 for 50% off 2+ pairs of polarized sunglasses.   Xfinity, get it now https://www.xfinity.com/learn/deals/offers   Check out our Father's Day merch https://shop.jomboymedia.com/collections/fathers-day-promo     Coach Trev and Talkin' Jake recap the series across all of baseball, Tyler Callihan's 1st homer off of Ohtani, and how the White Sox have taken the lead of the AL Central!   Event contracts carry risk of total loss and changing prices. Not good  for all investors. Not available in all states. Must be 21+. See Important Disclosures in Fanatics Markets app. Customers are introduced to Crypto.com by Paragon Global Markets, LLC, d/b/a Fanatics Markets IB, an Introducing Broker registered with the CFTC and a Member of the NFA. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

If the word “recession” keeps popping up and your numbers are starting to reflect it, you can feel the pressure building. Customers are hesitating, deals are dragging on, and what used to be steady growth suddenly feels fragile. When every decision counts more than ever, it's hard not to wonder if your business is ready for what's coming. In this episode, Omar breaks down what it really takes to navigate a recession without losing momentum. You'll hear why playing it safe could actually hold you back, how to rethink your position in your customers' lives when spending tightens, and what mindset shifts can make all the difference when the economy slows down. It's a practical look at how to stay strong and intentional during uncertain times. If you're serious about protecting and growing your business through a recession, click play up top and learn how to make your next 90 days count in a big way. MBA2793 How To Recession-Proof Your Business In The Next 90 Days Recommended episode to explore: 10 Low Cost Purchases Under $200 That Changed My Business Watch the episodes on YouTube: https://lm.fm/GgRPPHi SUBSCRIBE YouTube | Apple Podcast | Spotify | Podcast Feed Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

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At Infosecurity Europe 2026 in London, VimalRaj Sampathkumar, Head of Technical Operations for the UK and Ireland at ManageEngine, opens with a sharp observation: the market does not lack tools, it lacks tools that work together. After 16 years with the company, he has watched IT and security teams collect software faster than they can connect it. ManageEngine, a division of Zoho Corporation, builds roughly 60 products across endpoint management, IT operations, service management, and identity and access management. The point is not the count. VimalRaj Sampathkumar explains how tight integration lets those products share data, run automations, and power workflows, so a process like joiner-mover-leaver can be shaped to how each organization actually works instead of forced into a template. That same logic carries into cybersecurity. Customers rarely ask for one feature; they ask how to strengthen their posture and reach resilience. ManageEngine answers with solutions that scale from a single tool to a full suite, backed by flexible licensing and an AI roadmap. It is a look at why consolidation, not collection, is becoming the smarter security strategy. This is a Brand Highlight. A Brand Highlight is a ~5 minute introductory conversation designed to put a spotlight on the guest and their company. Learn more: https://www.studioc60.com/creation#highlight GUEST VimalRaj Sampathkumar, Head of Technical Operations, UK & Ireland, ManageEngine LinkedIn: https://www.linkedin.com/in/zenandzipfiles/ RESOURCES Learn more about ManageEngine: https://www.manageengine.com Infosecurity Europe 2026 coverage: https://www.itspmagazine.com/infosecurity-europe-2026-infosec-london-cybersecurity-event-coverage Are you interested in telling your story? ▶︎ Full Length Brand Story: https://www.studioc60.com/content-creation#full ▶︎ Brand Spotlight Story: https://www.studioc60.com/content-creation#spotlight ▶︎ Brand Highlight Story: https://www.studioc60.com/content-creation#highlight ▶︎ Get your own Brand Briefing at an upcoming event: https://www.studioc60.com/buy-brand-briefings KEYWORDS VimalRaj Sampathkumar, ManageEngine, Zoho Corporation, Sean Martin, brand story, brand marketing, marketing podcast, brand highlight, IT management, IT security, endpoint management, identity and access management, IT operations, integration, consolidation, cyber resilience, Infosecurity Europe 2026 Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this Cloud Wars Special report, Bob Evans speaks with Jan Gilg about how AI is reshaping enterprise software and why the next phase of innovation will depend on trust, governance, business outcomes, and clean data. Gilg explains how SAP is positioning its Autonomous Suite as a foundation for the autonomous enterprise, combining ERP, business processes, and AI agents. Trust Powers Enterprise AI The Big Themes: Autonomous Enterprise Vision: Jan Gilg said Sapphire generated strong enthusiasm because customers finally heard a clear vision for enterprise AI. Rather than focusing solely on AI models or isolated features, SAP presented an integrated strategy built around the Autonomous Suite and Business AI. While consumer AI has dramatically improved personal productivity, enterprise leaders need AI that can help make critical business decisions and automate end-to-end processes. SAP's message resonated because it connected AI directly to business execution, positioning enterprise systems as the foundation for autonomous operations rather than treating AI as a standalone technology layer. AI Economics Matter: Another major topic was the cost of AI. Gilg noted that enterprises are becoming increasingly focused on transparency, consumption, and measurable outcomes. As AI usage expands, costs can grow rapidly, creating new concerns for business leaders. Customers want detailed visibility into which agents are being used, how resources are consumed, and whether the resulting business value justifies the expense. Gilg compared this need for transparency to a detailed telephone bill. Data Quality Determines Success: The interview concluded with examples demonstrating that AI success depends heavily on modernized systems and clean data. Gilg spoke of initiatives involving retailers such as H&M, where AI can improve customer experiences, fulfillment, and revenue generation. He also referenced work with Bayer and discussed ExxonMobil's modernization journey. These examples reinforced a key point: AI delivers the greatest value when built on standardized processes, strong master data, and simplified architectures. The Big Quote: “You have to lead with value. Yes, technology is exciting, but it does nothing if the customer doesn't see the outcome." More from Jan Gilg and SAP: Follow Jan Gilg on LinkedIn or learn more about Autonomous Suite. Visit Cloud Wars for more.

Michael Russo spent 20 years as a chef working 80-hour weeks, sometimes 100. He walked away at 40 with no farming experience, no degree, and no business background. First real growing season: $2,100 in his best week ($600 restaurant, $1,500 farmer's market). Even off weeks with groundhog damage, he pushed $1,000. He spent $30,000 on equipment in year one...all cash from his previous career, no debt. Watch the video on our YouTube Channel!  Interested in watching the series? Hop on over to our YouTube Channel!   Subscribe for more content on sustainable farming, market farming tips, and business insights!   Get market farming tools, seeds, and supplies at Modern Grower. Follow Modern Grower:  Instagram  Instagram Listen to other podcasts on the Modern Grower Podcast Network:  Carrot Cashflow  Farm Small Farm Smart  Farm Small Farm Smart Daily  The Growing Microgreens Podcast  The Urban Farmer Podcast  The Rookie Farmer Podcast  In Search of Soil Podcast Check out Diego's books:  Sell Everything You Grow on Amazon   Ready Farmer One on Amazon **** Modern Grower and Diego Footer participate in the Amazon Services LLC. Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.

Michael Russo spent 20 years as a chef working 80-hour weeks, sometimes 100. He walked away at 40 with no farming experience, no degree, and no business background. First real growing season: $2,100 in his best week ($600 restaurant, $1,500 farmer's market). Even off weeks with groundhog damage, he pushed $1,000. He spent $30,000 on equipment in year one...all cash from his previous career, no debt. Watch the video on our YouTube Channel!  Interested in watching the series? Hop on over to our YouTube Channel!   Subscribe for more content on sustainable farming, market farming tips, and business insights!   Get market farming tools, seeds, and supplies at Modern Grower. Follow Modern Grower:  Instagram  Instagram Listen to other podcasts on the Modern Grower Podcast Network:  Carrot Cashflow  Farm Small Farm Smart  Farm Small Farm Smart Daily  The Growing Microgreens Podcast  The Urban Farmer Podcast  The Rookie Farmer Podcast  In Search of Soil Podcast Check out Diego's books:  Sell Everything You Grow on Amazon   Ready Farmer One on Amazon **** Modern Grower and Diego Footer participate in the Amazon Services LLC. Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.

Most brands assume customers decide based on product features, benefits, and marketing messages. But before consumers buy, they're often asking five trust questions that determine whether they move forward—or walk away. In this episode, Sonia Thompson breaks down the hidden trust test customers run before every purchase decision and why unanswered trust questions are often the real reason customers don't buy. You'll learn: • The 5 trust questions customers need answered before they buy• Why consumers increasingly trust reviews, creators, communities, and word-of-mouth over brand messaging• How customer trust influences purchase decisions and consumer behavior• Why representation alone doesn't build trust• How brands like Cooper's Hawk create experiences that make trust visible• The role of customer experience, creator marketing, UGC, reviews, and community in modern buying decisions• Why customers don't buy—and where hidden trust friction may be costing your brand growth Whether you're a CMO, marketing leader, customer experience professional, founder, or business owner, this episode will help you better understand how consumers evaluate risk, build trust, and decide which brands deserve their business. Because customers aren't just looking for themselves. They're looking for evidence. Friction Finder Growth Audit: https://www.frictionlessgrowthlab.com/frictionfinder/ Email Sonia: sonia@soniaethompson.com

Morgan Mizrahi is the Co-founder and COO of Rebillia, a subscription management platform that helps e-commerce, SaaS, and recurring revenue businesses automate billing, reduce churn, and grow revenue. An experienced e-commerce and retail leader, she brings hands-on insight into the challenges merchants face when scaling subscriptions. Morgan helped build Rebillia to provide flexible billing infrastructure, lifecycle management, and customer-centered workflows. She is also a podcast guest and industry voice on subscription commerce and long-term customer growth. In this episode… Traditional subscription models often lock customers into rigid plans. As expectations shift in the AI era, merchants need billing systems that adapt to customer behavior, changing preferences, and new revenue opportunities. What does a modern subscription model look like when it is built around choice instead of churn? For Morgan Mizrahi, a subscription commerce and e-commerce technology leader, the answer is flexibility. She explains how Rebillia challenges the old subscription playbook by helping merchants offer adjustable plans that customers can update throughout the subscription lifecycle. Instead of forcing buyers into one-size-fits-all recurring plans, this approach gives customers more control while helping businesses improve retention and increase lifetime value. Morgan also shares how flexible subscription infrastructure can support e-commerce, SaaS, AI-powered applications, and partnership-driven revenue models. In this episode of the Inspired Insider Podcast, Dr. Jeremy Weisz sits down with Morgan Mizrahi, Co-founder and COO of Rebillia, to discuss the anti-subscription model for modern commerce. Morgan explains flexible billing, reducing churn through customer choice, and how AI agents and vibe coders are reshaping monetization. She also shares how partnerships create new revenue opportunities.

Send us Fan MailThe onslaught of customer AI agents.In the next 9 to 12 months, your customer will be able to say “hey Siri, call my subscription company and cancel my plan, then chat with the ABC airline and move my flight from Tuesday to Wednesday.”The AI agent launches the call or chat. It acts on their behalf.Think about what that does to your cx volume. Interactions are going to skyrocket. This is when and why AI in your contact center stops being optional. You'll need it just to handle the sheer volume of bots coming at you.So the question becomes whether you have an AI front door. Something that can answer these calls, do the basic triage, and hand off to a human only when it actually needs one.You can still have human service for human callers but you will need Ai to handle the Ai. IMO Sla will become less and less of a core metric as bots will wait in queue and won't care. How we operate will change too. All you centers with retention lines and agents. How do you downsell or save a bot told to cancel?And it's going to be really bad at first. Customers will not be happy with the bot outcomes. They will call you back to try to fix. It will get better but it's going to be a rocky start. Volume are going up. This is one of the main things we're thinking about at Expivia. And it's exactly what we're getting ready to help our BPO customers handle.The bots are coming. The centers that planned for them win. The ones that didn't get buried. Through Expivia Digital, Tom works with contact center leaders on CCaaS platform selection, AI implementations, and NICE Studio and integration services. Same honest, vendor-neutral advice you hear on the Call Center Geek podcast, applied directly to your specific operational challenges. Schedule a consultation at ExpiviaDigital.com to discuss your contact center technology strategy. Click here:expiviadigital.comFollow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/Follow on TikTok: https://www.tiktok.com/@callcenter_geekLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube ChannelOttoQA: try.ottoqa.comExpivia: Expiviausa.com

What do restaurant owners really think about customers? And what happens when a lifelong people-person—raised in the restaurant business, trained in psychology, and now leading tourism and community development—sits down for an honest conversation about modern life, parenting, hospitality, and America? In this episode of I Like That Story, Jeff Gould talks with Brittany Wagner, Tourism Director for Visit Yankton and a leader with Yankton Thrive in historic Yankton, South Dakota. Brittany's organization has invited Jeff to bring his acclaimed America's Story presentation to Yankton as part of the community's celebration surrounding America's 250th birthday—an especially meaningful event for one of the most historic communities in the Dakota Territory. Brittany shares her unique journey: * Growing up in her family's restaurant from the age of three * Working more than a decade as a mental health therapist for youth and families * Owning and operating a restaurant during the COVID era * Transitioning into tourism, storytelling, and community building through Visit Yankton and Yankton Thrive Together, Jeff and Brittany dive into: * The hidden psychology of restaurants and tipping * Restaurant cleanliness secrets diners never notice * Parenting in the smartphone and social media era * Gentle parenting vs. traditional parenting * Mental health challenges facing young people today * Why family dinners still matter * Storytelling, history, and preserving family memories * The beauty and challenges of small-town life * Why Yankton and the Missouri River region still matter in America's story The episode is funny, thoughtful, nostalgic, and surprisingly personal — blending restaurant stories, parenting insights, psychology, American history, and candid reflections about modern culture and human connection. Outside of work, Brittany and her husband Josh are raising four children while balancing the beautiful chaos of family life, youth sports, travel, hiking, and small-town living. Learn more about Yankton Thrive at:https://www.yanktonsd.com/ Explore Visit Yankton at:https://www.visityanktonsd.com/ 00:06 Introduction to Brittany Wagner and Yankton 01:34 Introduction to Brittany's Journey 03:25 Transitioning Careers: From Therapy to Tourism 09:16 The Restaurant Experience: Insights and Anecdotes 15:17 Challenges in the Restaurant Business 21:19 Family and Work-Life Balance 23:23 Nature vs. Nurture in Parenting 26:21 The Importance of Family Meals 30:17 Gentle Parenting: A Balancing Act 34:55 Mental Health Awareness in Youth 37:39 Navigating Technology and Parenting 45:29 Reflecting on America's 250th Birthday 47:31 Exploring Historical Movements 52:03 The Importance of Family Stories 54:21 The Art of Storytelling 57:24 Secrets of the Restaurant Industry 58:22 Navigating Age and Identity 01:12:17 Curiosity and Connection Learn all about America's Storyteller on his website: https://www.ilikethatstory.com Buy Jeff's books, CD, and audio book: https://www.ilikethatstory.net/shop Get urgent one-on-one coaching with Jeff now: https://calendly.com/jeffjgould Connect with Jeff on social media: LinkedIn — jeff-gould-americas-storyteller Twitter/X — https://x.com/jeffgouldstory Instagram — jeffgouldilikethatstory Facebook — jeffgouldilikethatstory For booking, contact: Email: book@ilikethatstory.net Phone: (605) 215-6414 or https://www.ilikethatstory.net/contact Send business/sponsorship inquiries to book@ilikethatstory.net © Jeff Gould, America's Storyteller This video is not to be reproduced without prior authorization. The original YouTube video may be distributed & embedded, if required. Callers waive all rights to privacy on this public call in show. If you need private coaching, pay for and book a call at https://www.ilikethatstory.com

When Fullerton Tool started down the e-commerce path, they weren't trying to build a custom platform. They were trying to solve customer problems. In this episode, Beth Bauer and Tim Roenicke share how a website that initially focused on inventory visibility and product search gradually evolved into a business-critical tool for quoting, ordering, customer service and distributor support. One of the most interesting parts of the conversation is how often customer behavior shaped the direction of development. Search functionality led to quoting. Quoting led to new workflows. Distributor feedback led to new features. Internal teams began using the same tools customers were using. Over time, the platform became less about e-commerce and more about removing friction from the buying process. We discuss: The lessons learned from an early failed attempt at e-commerceWhy product search became the foundation for everything elseHow instant quoting helped speed up sales conversations The importance of customer feedback loopsWhy some distributors embraced the platform while others resisted itThe realities of supporting a custom system in-houseWhat manufacturers should consider before deciding to build or buy This is a conversation about e-commerce, but it's really a conversation about understanding customers and designing digital experiences around the way they actually work. ABOUT IMC LIVE IMC Live is the interactive webinar series from the Industrial Marketing Collective — created for marketers at manufacturing companies. Each session is designed to help you connect with peers, sharpen your skills and drive measurable results in your work.

The real link between employee experience and customer experience is not happiness alone. It is readiness, training, empowerment, accountability, and leadership. Summary The phrase happy employees create happy customers is popular in customer experience, but it is incomplete. In this episode of The Customer Service Revolution Podcast, Denise Thompson and John DiJulius challenge the oversimplified belief that employee happiness alone leads to a world-class customer experience. Employee happiness matters. If employees are miserable, unsupported, burned out, or treated like a cost center, customers will feel it. But a happy employee who is poorly trained can still create a poor customer experience. A happy employee without standards can still be inconsistent. A happy employee without autonomy can still feel helpless when something goes wrong. John explains that the real connection between employee experience and customer experience comes from hiring people with the right service aptitude, then giving them the training, systems, coaching, empowerment, recognition, and accountability they need to succeed. Denise and John also discuss how toxic employees, rushed onboarding, broken policies, lack of recognition, and poor leadership can turn even naturally happy employees into frustrated or burned-out ones. The goal is not just happy employees. The goal is happy employees who feel valued, prepared, trusted, empowered, and responsible for the experience they create. Key Takeaways: 1. Happy Employees Matter, But Happiness Alone Is Not a Strategy Employee happiness is a critical part of customer experience, but it does not automatically create happy customers. Employees also need preparation, standards, tools, and leadership. 2. Employee Readiness Is Different From Employee Happiness A naturally positive employee can still fail the customer if they are rushed into the role without proper onboarding, technical training, or service aptitude training. 3. Poor Systems Can Destroy Employee Happiness When employees are forced to defend broken policies, cover for understaffing, or absorb customer frustration without support, happiness disappears quickly. 4. Technical Training Is Not Enough Companies often train employees on processes, tasks, and systems, but neglect the human skills required to deliver great service: empathy, energy, listening, curiosity, problem-solving, and service recovery. 5. Autonomy Requires Clarity Empowering employees to make decisions only works when they understand the standards, expectations, and boundaries behind the customer experience. 6. Toxic High Performers Are Still Toxic Keeping a negative employee because they bring in revenue can damage morale, increase turnover, and weaken the customer experience. 7. Recognition Cannot Only Go to Problem Employees Leaders often spend most of their time managing high-maintenance employees while overlooking the reliable employees who quietly keep the business running. 8. The Real Goal Is Prepared, Valued, Trusted Employees The connection between employee experience and customer experience is strongest when employees feel valued, prepared, trusted, empowered, and accountable. Standout Quotes "Happy employees are a critical part of the equation, but just hiring happy employees does not by itself produce happy customers." — John DiJulius "A happy employee who is poorly trained can still create a terrible customer experience." — Denise Thompson "The best time to hire a new employee is two months ago." — John DiJulius "Over 90% of the things that go wrong in a customer-facing situation are not the customer-facing employee's fault." — John DiJulius "You never trade your reputation for sales." — John DiJulius "Burnout is real, but I think it is misdiagnosed." — John DiJulius "The goal is not just happy employees. The goal is happy employees who feel valued, prepared, trusted, and responsible for the experience they create." — Denise Thompson Chapters List After 20 Years John shares that he is most proud of the community built around The DiJulius Group's customer experience philosophies. 03:00 – Why In-Person CX Communities Matter Denise and John reflect on the Customer Service Revolution Conference and why live learning creates stronger relationships, deeper community, and better transformation. 06:06 – Challenging "Happy Employees Create Happy Customers" Denise introduces the episode's central idea: the phrase is true in spirit, but too simplistic if taken literally. 07:31 – Why Happiness Alone Is Not Enough John explains that happy employees are essential, but without training, systems, standards, and leadership, they cannot consistently create happy customers. 09:19 – Employee Happiness vs. Employee Readiness Denise asks about the difference between employees who feel good at work and employees who are truly prepared to deliver a world-class customer experience. 10:13 – Why the Best Time to Hire Was Two Months Ago John explains why reactive hiring and rushed onboarding set employees and customers up for failure. 12:25 – When Broken Systems Frustrate Happy Employees Denise and John discuss how poor policies, lack of training, and customer frustration can quickly drain employee happiness. 14:24 – The Service Aptitude Skills Companies Forget to Train John explains why organizations must train human skills like empathy, energy, curiosity, listening, problem-solving, and service recovery. 16:10 – Turnover as a Warning Sign John shares how employee turnover often reveals deeper issues in hiring, leadership, compensation, or culture. 18:23 – How Long Should Leaders Try to Fix a Toxic Employee? Denise asks how much time companies should spend coaching someone who performs well in some areas but hurts the culture. 21:41 – When Happy Employees Become Unhappy Denise explains how employees can start out happy but lose energy or engagement as conditions change. 22:14 – Burnout, Boredom, and Broken Systems John and Denise discuss why burnout is often caused by lack of support, poor systems, understaffing, and inability to get results. 25:03 – Mastery, Autonomy, and Purpose John connects employee happiness to growth, empowerment, purpose, and the ability to keep building value for employees. 27:28 – Autonomy Without Standards Denise and John discuss what happens when employees are empowered but not fully trained to make the right decisions. 31:10 – Teaching Service Recovery John shares how organizations can teach employees to handle service failures with clarity, judgment, and escalation when needed. 32:13 – A Real Service Recovery Story from John Roberts Spa John tells a memorable story about a serious customer service failure and how immediate ownership and overcorrection matter. 38:01 – Why Employees Need to Feel Valued Denise and John discuss how leaders often overlook reliable employees while focusing attention on higher-maintenance team members. 39:54 – The Danger of Overloading Rock Stars Denise and John explore how high performers can unintentionally be punished with extra work and higher expectations. 43:10 – The Real Link Between EX and CX Denise summarizes the core message: the goal is not just happy employees, but employees who are valued, prepared, trusted, and accountable. 44:02 – Closing and 20th Anniversary Reflection Denise thanks John and again recognizes The DiJulius Group's 20th anniversary. Links: The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Company Service Aptitude Test:  https://thedijuliusgroup.com/c-sat-forms/individual-c-sat/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Ask John!  Submit your questions for John, to be aired on future episode:  tdg.click/ask Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Books:  https://thedijuliusgroup.com/shop/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com If you want to learn how world-class organizations build cultures customers cannot live without, explore The Experience Revolution Membership. Inside the membership you'll gain access to livestream workshops, practical frameworks, and proven strategies used by organizations around the world. Learn more at https://thedijuliusgroup.com/membership/ Learn More If your organization is working to improve customer experience but struggling to connect it to measurable business outcomes, The DiJulius Group can help. Visit: https://thedijuliusgroup.com Listen to more episodes: https://thedijuliusgroup.com/the-customer-service-revolution-podcast/ Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.  

Bad music is literally driving customers away according to new research. The study by One Music NZ, the agency that collects royalties and licenses music for commercial use surveyed more than 1200 people. It found 38 percent of people walk out of a store or venue if they don't like the music playing, and almost 50 percent will stay longer is the music vibe is right. OneMusic New Zealand director Greer Davies spoke to Lisa Owen.

Customers are coming back to Cracker Barrel faster than expected. Pizza Hut may be losing share to a surprising competitor. And The Habit Burger & Grill is jumping into the competitive wraps category.

Bob just returned from Italy with a story that should make every customer service leader pay attention.At train stations in Venice and Florence, there were no employees to help. Just kiosks. If you wanted a ticket, you figured it out yourself. If you had a question, there was nobody to ask. It wasn't a glimpse of the future. It was the present.That experience led us into a bigger discussion about AI, automation, and what customer service becomes when human interaction disappears.We unpacked a recent Anthropic report showing that customer service roles have some of the highest exposure to AI-driven task automation. But exposure to tasks is not the same as elimination of jobs.The deeper question is this:Is customer service simply a collection of transactions, or is it fundamentally about relationships?We discussed real-world results from an enterprise deployment of agentic AI where:Escalation rates were 4x higher when customers interacted with AI versus humans.Customers were significantly more likely to demand supervisors from bots.Contact volume increased by 50% in less than six months.Companies discovered that delivering bad news remains far more effective when done by a human.History suggests that new channels rarely reduce demand. Email didn't reduce contacts. ATMs didn't eliminate bank tellers. They changed the nature of the work.AI may do the same.At the same time, organizations are racing toward automation while learning that token costs, increased interactions, and customer behavior may complicate the promised economics.The technology is arriving at bullet-train speed.The question is no longer whether AI is coming.The question is:Who are you in an AI-first world?Will your company become a vending machine that happens to sell products?Or will you intentionally preserve the human elements that create trust, loyalty, and relationships?Because customer relationship management was never supposed to become customer technology management.Topics discussed:Anthropic's AI exposure findingsWhy task automation doesn't automatically eliminate jobsThe difference between transactional and relational serviceReal-world lessons from agentic AI deploymentsRising escalation rates with AI interactionsThe hidden cost of token consumptionWhy customers treat bots differently than humansThe future role of human agentsHow leaders should rethink customer service strategy in an AI-first era

Most entrepreneurs think their biggest challenge is marketing. Or sales. Or cash flow. Or finding more customers. But one of the biggest challenges business owners face is something that rarely gets talked about: Loneliness. In this episode of the New Jersey Business Podcast, Paul and Vanessa Valverde have an honest conversation about the hidden emotional side of entrepreneurship and why so many business owners feel isolated while building their businesses. Entrepreneurship often looks exciting from the outside. Freedom. Flexibility. Growth. Opportunity. But behind the scenes, many entrepreneurs carry responsibilities, pressures, decisions, and uncertainties that few people truly understand. Friends and family may support you. Employees may appreciate you. Customers may value your work. But that does not always mean they understand what it feels like to be responsible for building and sustaining a business. This episode explores why entrepreneurship can feel so lonely, the hidden costs of isolation, why traditional networking often fails to solve the problem, and why meaningful community may be one of the most overlooked success tools available to entrepreneurs. Paul and Vanessa also share personal experiences from building New Jersey Business Media, launching the New Jersey Business Podcast, creating entrepreneurial communities, and observing the common struggles business owners face regardless of industry. This conversation is not about business tactics. It's about the human side of entrepreneurship. Because sometimes the biggest breakthrough is not another strategy. It's finding the right people to walk the journey with you.

Grow Clinton is proud to highlight the people and businesses driving our local economy forward, and Episode 241 of the Grow Clinton Podcast does exactly that. In this episode, we sit down with Darrick Bickford, owner of Bickford's Hometown Store in Clinton, Iowa, to talk about small business ownership, community investment, and what makes a hometown hardware and supply store so essential.Located in Clinton, Iowa, Bickford's Hometown Store has become a trusted destination for residents and contractors alike. Under Darrick Bickford's leadership, the store offers a wide-ranging inventory designed to meet the everyday needs of homeowners, DIY enthusiasts, and professionals.Customers can find a comprehensive selection of hardware, tools, home improvement supplies, lawn and garden products, and seasonal items. In addition to its product selection, Bickford's Hometown Store emphasizes competitive pricing and regular sales that help customers get the most value for their money. Customers can learn more about current inventory, promotions, and store hours by visiting https://www.bickfordshometownstore.com/index.html.Do you have an idea for a certain topic or special guest to feature on the Grow Clinton Podcast? Email podcast@growclinton.com. Be sure to subscribe so you never miss a conversation with the people who make the Greater Clinton Region AWESOME!- Apple Music- Spotify- Amazon Music- Buzzsprout- Overcast- YouTubeFor more information about the Grow Clinton Podcast, visit https://www.facebook.com/growclintonpodcast.   Have an idea for a podcast guest? Send us a message!

Building a Moat Into a Startup Hello, this is Hall T. Martin with the Startup Funding Espresso -- your daily shot of startup funding and investing. Startups in the early days have little to protect the business beyond intellectual property. As the company grows, the startup can build a stronger moat. Here are some key steps for building a moat into a startup: Network effects -- grow the network within your customer base to strengthen the business. Design the product and the marketing to connect others to the customer base. Platforms -- design a platform into the solution offered. A platform brings reduced cost and greater capabilities versus one-off products. Integrate with partners -- use APIs and other technical connections to create a seamless solution for customers. Integrations add value and are difficult to compete against. Bundle products -- package several services into a single product. Through bundling, one creates a better solution that appeals to a broader audience. Long-term sales contracts -- signing long-term contracts provides a moat. Customers who want to switch will find it costly, and competitors will get tired of waiting for the customer to come back to the table. Proprietary data -- data that is unique to the business adds value. Unique data can be mined for additional products and services. Brand -- build a brand that provides a unique promise to the customer. Brands take time to build but can provide an additional moat for the company. Consider these steps in building a moat into your startup. Thank you for joining us for the Startup Funding Espresso where we help startups and investors connect for funding. Let's go startup something today. _______________________________________________________ For more episodes from Investor Connect, please visit the site at: http://investorconnect.org Check out our other podcasts here: https://investorconnect.org/ For Investors check out: https://tencapital.group/investor-landing/ For Startups check out: https://tencapital.group/company-landing/ For eGuides check out: https://tencapital.group/education/ For upcoming Events, check out https://tencapital.group/events/ For Feedback please contact info@tencapital.group Please follow, share, and leave a review. Music courtesy of Bensound.

https://fanaticsmarkets.onelink.me/3MFw?pid=jomboy&af_dp=fanmarkets%3A%2F%2Fhomepage&af_channel=partnerships&c=jomboy_fmx&af_ad=youtube&af_web_dp=https%3A%2F%2Ffanaticsmarkets.com%2F%3Fpid%3Djomboy%26c%3Djomboy_fmx%26af_ad%3Dyoutube%26utm_source%3Djomboy%26utm_medium%3Dreferral%26utm_campaign%3Djomboy_fmx%26utm_content%3Dyoutube Xfinity, get it now https://www.xfinity.com/learn/deals/offers Book your next trip at https://www.bestwestern.com This episode is brought to you by Samuel Adams.  https://www.samueladams.com/cheers-to-250     Coach Trev and Talkin' Jake break down who is getting traded including; where is Tarik Skubal landing, is Luis Arraez the best bat available at deadline, can Matt Chapman end up on the Phillies and more!   Event contracts carry risk of total loss and changing prices. Not good  for all investors. Not available in all states. Must be 21+. See Important Disclosures in Fanatics Markets app. Customers are introduced to Crypto.com by Paragon Global Markets, LLC, d/b/a Fanatics Markets IB, an Introducing Broker registered with the CFTC and a Member of the NFA. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Customers aren't finding businesses the way they did a few years ago, and many small business owners haven't caught up. AI search, topic authority, reviews, and credibility signals are reshaping how buying decisions happen online. Learn what makes a business findable today, why traditional SEO alone is no longer enough, and the practical changes that help customers choose you over competitors. 00:00 Introduction 04:32 How AI Search Is Changing Marketing 10:05 Your Website Should Sell, Not Explain 12:25 Build Content AI Will Recommend 15:40 Why Third-Party Mentions Matter More 17:23 See If AI Recommends Your Business Rate, Review, & Follow If you liked this episode, please rate and review the show. Let us know what you loved most about the episode. Struggling with strategy? Unlock your free AI-powered prompts now and start building a winning strategy today!

Send us Fan MailIn this episode of the Talking Pools Podcast, host Natalie Hood sits down with Michael Thill, Regional Sales Manager with The Grit Game, to tackle some of the biggest misconceptions surrounding sales, distribution, retail operations, dealer support, and business growth in the swimming pool industry. Michael shares lessons learned from more than 15 years in retail, distribution, service, renovations, and manufacturer representation, offering a behind-the-scenes look at what really drives success in today's marketplace. From his unexpected introduction to the industry in 2011 as a part-time helper at Caribbean Pools to leadership roles with PoolCorp and now The Grit Game, Michael discusses the power of company culture, mentorship, relationship building, and why loving what you do can completely transform your career. Topics Covered in This EpisodeDo Dealers Only Care About Price?Michael explains why price is often the first question asked—but rarely the deciding factor. Customers and dealers alike are willing to pay more when they receive exceptional service, expert guidance, and genuine support. The conversation explores how value consistently outperforms price in long-term business relationships. Why Product Knowledge Still MattersThe discussion challenges the idea that customers should educate themselves before entering a retail store. Natalie and Michael explain why knowledgeable staff remain one of the most valuable assets a business can have and how ongoing education creates better customer experiences, stronger teams, and increased profitability. The Real Purpose of Retail StoresContrary to popular belief, customers don't only visit pool stores when something breaks. The episode explores how successful retailers create environments that foster loyalty, trust, community, and repeat business long after the initial sale. Distribution Is More Than Moving BoxesMichael shares what he learned working inside distribution and why great distributor representatives function as educators, problem-solvers, business developers, and strategic partners—not simply order takers. Inventory, Forecasting & Supply Chain RealitiesThe pair discuss common misconceptions about inventory availability, forecasting, lead times, and why communication between dealers, distributors, manufacturers, and reps is critical to maintaining product availability and supporting business growth. Building Better Dealer RelationshipsWhat makes a dealer easy to support? What creates challenges? Michael shares candid insights about adaptability, openness to change, communication, and why strong relationships remain one of the most powerful business tools available. Why Great Products Don't Always WinThe conversation explores why even outstanding products can struggle to gain market share and how education, awareness, promotion, and dealer buy-in often matter more than product quality alone. Promotion vs. DiscountingOne of the most practical discussions of the episode focuses on the difference between promoting products and discounting them. Michael explains why businesses often rush to markdowns before fully utilizing effective marketing, customer engagement, and event-driven promotion strategies. Key Takeaways Relationships outperform transactions.  Product knowledge remains a competitive advantage.  Great customer experiences create loyalty beyond price.  Distribution and manufacturer reps can be valuable business partners.  Forecasting and communication reduce inventory challenges.  Education fuels growth at every level of the industry.  Promotion creates excitement; discounts should be a last resort.  Long-term success comes from investing in people, not just products. Memorable Quote"Plants don't grow in the same pot they started in. They need new soil, new opportunities, and continued cultivation. Businesses are no different." — Michael Thill Whether you're a builder, service professional, retailer, distributor, manufacturer, or sales representative, this episode provides valuable insight into the relationships, strategies, and mindset required to thrive in today's pool industry.#TalkingPools #PoolIndustry #PoolBusiness #DealerSupport #Distribution #SalesLeadership #PoolProfessionals #RetailSuccess #BusinessGrowth #AquaticsIndustry #NatalieHood #MichaelThill Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

There is a moment in every conversation about cybercrime when the criminal stops being a shadow and becomes a person with a desk, a calendar, and a complaint about Monday. That moment is the one that interests me. For years I've been told cybersecurity is a technical problem. Firewalls, patches, acronyms nobody outside the room understands. And it is, partly. But sit with Geoff White for fifteen minutes at InfoSecurity Europe and the technical layer becomes what it always was underneath: people. People who get out of bed, argue with their partners, drink too much vodka after a breakup, and worry about a grandmother in the hospital — while running an extortion racket that, somewhere else, is shutting down the hospital treating someone else's grandmother. Geoff is an investigative journalist and author who has built a career out of refusing to let crime stay abstract. His new BBC series, Cyber Hack — the strand that grew out of The Lazarus Heist — turns its attention to one of the world's biggest ransomware gangs, Conti. And here is the detail that stayed with me: he has read their mail. Three hundred thousand internal messages, leaked, written by the criminals themselves when they assumed no one was watching. A journalist's candy store, as he called it. Also a nightmare — in Russian, thick with slang, mistranslated so often that “Bitcoin” comes out as “cue ball” and money hides behind the word for “grandmothers.” What fascinates me is not the heist. It is the self-portrait. Because the gang does not see a gang. They see a company. They have clients, they say. Customers. Negotiations conducted professionally. Some of them even hand the victim a report afterward — here is how we got in, here is what you should fix — as though extortion were a security audit with an invoice attached. Geoff has a theory I find hard to argue with: extortion is exhausting work for a smart person to do every day, so the brain quietly rewrites the job description. Criminal becomes businessman. The part that knows the truth shrinks. The story they tell themselves takes over. I'm Italian, so of course The Godfather arrived uninvited in the middle of our conversation. It's a business. Nothing personal. We laughed — I get to make that joke and Geoff doesn't — but underneath the laugh is something genuinely unsettling, and it has nothing to do with hackers. It's about all of us. We are all narrating ourselves into the people we'd prefer to be. The ransomware gang simply does it with higher stakes and worse intentions. This is why storytelling isn't decoration on top of cybersecurity. It's the only tool that makes the invisible visible. Geoff's last BBC series landed at number seven on the US charts, a few slots below Joe Rogan, because he tells these stories as stories — with the technical iceberg sitting safely below the waterline. People learn when they aren't being lectured. And we should learn, quickly. The same week I'm laughing about cue balls, Geoff describes cloning his own mother's voice with an AI tool and phoning her. She thought the line was just a little muffled. I told him what I tell my parents: if anything feels strange, hang up and call me directly. A pre-digital instinct, used as armor against a very digital trick. So what do we carry forward, and what do we leave behind? We carry the stories. We leave behind the comfortable idea that any of this is happening somewhere else, to someone else. The new season of Cyber Hack is expected in July. Listen to it — not because it will scare you, though it might, but because it makes a hidden world legible, and legibility is where every defense we have begins. Geoff's books and the show are linked below. And if you'd like more of these conversations, subscribe to the newsletter at marcociappelli.com. Let's keep thinking. — Marco Co-Founder ITSPmagazine & Studio C60 | Creative Director | Branding & Marketing Advisor | Personal Branding Coach | Journalist | Writer | Podcast: An Analog Brain In A Digital Age ⚠️ Beware: Pigs May Fly |

In this episode of Torsion Talk, Ryan breaks down the latest Google, AI, SEO, and digital marketing updates that are reshaping the future of garage door companies and home service businesses. From Google's newest AI-powered search features to ChatGPT advertising and major Google Business Profile updates, there's a lot happening that business owners need to understand right now.Ryan explains how Google is rolling out AI performance reporting inside Search Console, what the new AI visibility metrics mean, and why traditional SEO reporting is becoming more difficult as AI Overviews continue to replace website clicks. He also discusses how AI is changing customer behavior, reducing organic traffic, and creating new challenges for local businesses that depend heavily on search engine rankings.One of the biggest topics covered is Google's new AI calling feature, which allows Google to contact businesses on behalf of homeowners to gather pricing, availability, warranties, and service information. Ryan shares why answering the phone quickly, training your customer service team, and maintaining an optimized Google Business Profile may soon become even more critical for rankings and lead generation.The conversation also covers ChatGPT Ads, OpenAI's new advertising platform, local AI advertising opportunities, conversion tracking, and what these changes could mean for garage door companies, HVAC contractors, plumbers, electricians, and other home service providers. Ryan discusses the opportunities, risks, and competitive advantages available to businesses that embrace AI early.Additional topics include Google's latest core update, AI Overviews appearing in nearly half of all searches, Google Business Profile integration with Google Analytics, AI attribution challenges, online reviews, local search optimization, and why relying solely on SEO is becoming increasingly risky.Ryan also shares updates on his latest garage door sales training program, discusses real-world success stories from service technicians implementing proven sales systems, and gives listeners a behind-the-scenes look at the new Torsion Talk studio setup.If you own a garage door company, HVAC business, plumbing company, electrical company, roofing business, or any local service company, this episode provides practical insights on where digital marketing is headed and how to stay competitive as AI transforms the industry.Subscribe to Torsion Talk on YouTube, Spotify, and Apple Podcasts for weekly content covering AI, local SEO, Google updates, digital marketing, sales training, entrepreneurship, leadership, garage door industry news, and business growth strategies.Find Ryan at:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://garagedooru.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://aaronoverheaddoors.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://markinuity.com/⁠Check out our sponsors!Sommer USA - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠http://sommer-usa.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Surewinder - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://surewinder.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Stealth Hardware - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://quietmydoor.com/⁠

#SecurityConfidential #DarkRhiinoSecurityDavid Linthicum is a globally recognized AI, cloud, and cybersecurity thought leader with more than 30 years of experience. David has advised Global companies, startups, and government agencies on AI strategy, cloud architecture, and digital innovation. He is a five-time bestselling author, former CEO and CTO, and one of the world's most influential voices in cloud computing and artificial intelligence. 00:00 Intro02:04 Our Guest06:30 Do you see companies downsizing humans for AI?09:04 What were AI Agents doing back in 1985?17:20 What is solvable using AI and what is not?29:30 Deal with the chatbot36:00 Customers hate AI, Companies are going back38:37 In the old model, I am the product 42:10 You can't get that AI Data back52:45 Connect with David----------------------------------------------------------------------To learn more about David visit https://www.linkedin.com/in/davidlinthicum/To learn more about Dark Rhiino Security visit https://www.darkrhiinosecurity.com

Most business owners understand the importance of confidentiality during a sale process. What many do not fully appreciate is just how fragile that confidentiality can be once the business is taken to market. A single conversation, unusual document request, or shift in behavior can create concern among employees, uncertainty among customers, and speculation among vendors or competitors. And once uncertainty enters the picture, business value can begin eroding long before a transaction ever closes. In this episode, Greg Kovsky joins Pat Ennis and Walter Deyhle to discuss how business owners can explore a sale while protecting the relationships and stability that make their company valuable in the first place. Drawing on more than three decades of M&A experience and over 300 completed transactions, Greg shares practical insights into confidentiality, buyer screening, information control, and the realities of taking a business to market without creating unnecessary disruption. Whether you're considering a sale in the near future or simply want to understand how the process works, this conversation provides valuable perspective on preserving trust, protecting value, and maintaining leverage throughout the transaction process. In This Episode, We Discuss:What "selling in stealth mode" actually means in practiceWhy confidentiality is critical to preserving business valueCommon mistakes that unintentionally expose a sale processHow experienced advisors screen potential buyersThe role and limitations of non-disclosure agreements (NDAs)When employees, customers, and vendors should be informedHow to protect key relationships during due diligenceWhat a well-managed confidential sale process looks likePractical advice for owners considering a future saleGuest Gregory KovskyPresident & CEO, International Business Associates (IBA) Greg is President & CEO of International Business Associates, the Pacific Northwest's oldest and largest business brokerage firm. With more than 30 years of experience as an M&A intermediary, he has facilitated over 300 transactions involving privately held companies and family businesses across multiple industries, typically ranging from $1 million to $30 million in enterprise value. He is also a published author, seminar speaker, and advocate for entrepreneurship. Connect with Greg (Insert website and contact information)  ───────────────────────────────────────── Trying to build your exit plan yourself? ExitReadiness® DIY™ provides a proven framework, AI-powered tools, assessments, and practical guidance to help you increase business value, prepare for a future transition, and make more informed decisions. When you need additional expertise, credentialed exit planning professionals are available to help you navigate the issues that matter most.  Check it out at exitreadiness.com.Conversations that move you closer to a regret-proof exit. Subscribe To The Channel By Clicking HERE!Learn more about working with Pat and Walter at ennislp.com Connect with Pat: linkedin.com/in/pat-ennis-25b4a111/Connect with Walter: linkedin.com/in/walter-deyhle-cpa-abv-cff-maff-cexp-cepa-57386614/#PatEnnis #WalterDeyhle #ExitReadinessDISCLAIMER: The information in this presentation is provided as education only. Neither the presenter nor ENNIS Legacy Partners is engaged to render legal, accounting, or other professional services. Consult a qualified professional for advice specific to your situation. ENNIS Legacy Partners assumes no legal liability for any loss related to information contained in this presentation.

This week on Better Buildings for Humans, host Joe Menchefski sits down with Ryan Mikita of Ricca Design Studios for a fascinating conversation about the hidden world of foodservice design and the critical role it plays in shaping the restaurants, hotels, schools, arenas, and hospitality spaces we experience every day. Drawing on his unique journey from restaurant operations to leading large-scale foodservice design projects, Ryan shares how thoughtful planning can improve efficiency, employee well-being, sustainability, and the overall guest experience.The discussion explores everything from kitchen ergonomics and ventilation to workflow optimization, allergen-safe design, sustainability initiatives, and the growing shift toward all-electric commercial kitchens. Ryan also dives into the science and art behind restaurant operations, explaining how foodservice designers balance mathematical planning with human-centered design to create spaces that support both staff performance and memorable customer experiences.From university dining halls and hospitality venues to major public assembly projects and international developments, this episode offers a rare behind-the-scenes look at the systems that power great food experiences. It's an insightful conversation about how exceptional buildings aren't just beautiful on the surface—they're thoughtfully designed from the inside out to serve the people who use them every day.More About Ryan MikitaRyan is a Pittsburgh-based Partner at Ricca Design Studios, where he leads a design studio focused on commercial kitchen and restaurant design across a wide range of project types. While based in Pittsburgh, his portfolio spans the globe, encompassing diverse and emerging markets, operational models, and project archetypes.His experience includes hospitality, healthcare, higher education, stadiums and arenas, government facilities, and corporate headquarters. Although each project presents its own unique challenges—often large-scale and highly complex—Ryan's approach remains consistent: designing foodservice environments that are efficient, reliable, and aligned with the broader goals of the project.Ryan works closely with ownership teams, architects, developers, and operators to bring concepts to life in ways that are both practical and well-executed. His perspective is firmly grounded in operations, with a strong emphasis on workflow, staffing, and day-to-day functionality, supported by extensive technical experience in the field.Much of his work involves complex projects requiring coordination across multiple disciplines. From feasibility studies and conceptual design through construction, Ryan helps teams align with financial constraints, navigate challenging existing conditions, and develop clear, realistic paths to execution. He focuses on delivering solutions that are buildable, thoughtful, and positioned for long-term success.At the core of Ryan's work is a passion for translating ambitious ideas into spaces that perform—balancing form and function in ways that hold up both on paper and in practice.CONTACT:www.ricca.com www.linkedin.com/in/rmikita www.instagram.com/mister_mikita Where To Find Us:https://bbfhpod.advancedglazings.com/www.advancedglazings.comhttps://www.linkedin.com/company/better-buildings-for-humans-podcastwww.linkedin.com/in/advanced-glazings-ltd-848b4625https://twitter.com/bbfhpodhttps://twitter.com/Solera_Daylighthttps://www.instagram.com/bbfhpod/https://www.instagram.com/advancedglazingsltdhttps://www.facebook.com/AdvancedGlazingsltd

Thanks to our Partners, Pico Technology, and AutelWatch Full Video EpisodeIn this episode, Matt Fanslow continues the conversation around game theory and economics in the automotive repair industry, focusing on one of the biggest invisible forces affecting customer trust: information asymmetry.Auto repair is a credence good service, meaning most customers cannot fully judge the quality of the work before, during, or even after the repair. A grinding brake noise may disappear after a $200 backyard brake job or a $500 professional repair, but the customer may not be able to tell whether the work was safe, complete, or performed to a professional standard. That gap between what the shop knows and what the customer can reasonably know creates distrust by default.Matt connects this to economist George Akerlof's “Market for Lemons,” originally applied to the used-car market, and explains how the same logic applies directly to auto repair. When customers cannot reliably distinguish quality from poor work, lower-quality providers can drag down trust in the entire market.The episode then turns toward solutions: better documentation, digital vehicle inspections, before-and-after photos or videos, service information references, and clearer explanations that help narrow the information gap without trying to turn every customer into a technician. The goal is not to overwhelm customers with technical data. The goal is to give them enough context to understand what was found, why it matters, and why the repair has value.Matt also discusses how YouTube, forums, and large language models can complicate trust by giving customers information that may be incomplete, misunderstood, or flat-out wrong. Shops now have to compete not just with other shops, but with customer fear, confirmation bias, and online explanations that may reinforce distrust.Key TopicsInformation asymmetry in automotive repairAuto repair as a credence good serviceWhy customers often distrust repair recommendationsGeorge Akerlof and “The Market for Lemons”How poor-quality providers affect trust in good shopsThe role of digital vehicle inspectionsBefore-and-after documentation as trust-buildingUsing service information to demonstrate valueThe impact of YouTube, forums, and AI tools on customer expectationsWhy economic and game theory language matters in shop managementEpisode HighlightsMatt explains that customers often cannot tell the difference between a good repair and a poor repair if the obvious symptom goes away. That makes trust harder to earn and easier to lose.He uses the brake job example to show how two repairs can appear identical to a customer even when one is much safer, more complete, and more professional than the other.The “Market for Lemons” idea is used to explain how low-quality or deceptive providers can create distrust that affects the entire profession.The episode stresses that documentation is not just paperwork. Photos, videos, voltage readings, service information, and before-and-after evidence are part of how shops demonstrate value.Matt argues that shops need to use economic and game theory terms because many of the answers to shop problems already exist in those fields. Without the right language, it becomes harder to find or explain the solution.Notable Quote“We're insulating ourselves from a market for lemons.”Practical Takeaways for ShopsUse digital vehicle inspections to show customers what is good, what is bad, and why it matters.Do not assume the customer understands the significance of a test result. Explain the before and after in plain terms.Show comparisons when possible: good versus bad, before versus after, failed versus repaired.Reference manufacturer service information when it helps explain why the job requires certain steps.Recognize that customers may arrive with fear, skepticism, or bad information before you ever speak to them.Trust is not built only by being honest. It is built by making honest work visible and understandable.Thanks to our Partner, Pico TechnologyAre you chasing elusive automotive problems? Pico Technology empowers you to see what's really happening. Their PicoScope oscilloscopes transform your diagnostic capabilities. Visit PicoAuto.comThanks to our Partner, AutelFrom drivability diagnostics and TPMS service to ADAS and advanced safety systems, Autel helps technicians follow OEM procedures and repair with confidence. Learn more at Autel.comContact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube ChannelThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

A founder builds something people trust. Customers love it. Employees believe in it. Investors are happy.Then, slowly, something changes.The targets shift. The incentives change. The message stays the same – but the behaviour doesn't.And trust starts to fade.In this episode, I sit down with Eric Ries @theericriesshow – author of Incorruptible and The Lean Startup – and one of the most influential thinkers in modern entrepreneurship. We talked about why so many companies start with strong values and drift over time – even when leaders care about doing the right thing.Eric shares powerful stories – from Cloudflare's “unspoken mission” to Sol Price, the father of modern retail, and the paradox of success that can make great companies vulnerable.One idea keeps coming back:Communication isn't just what you say.It's what people see repeated in decisions, incentives and trade-offs.We explore why mission statements often fail, why jargon weakens clarity, and why trust – not strategy, not growth, not even innovation – shapes long-term success.We also talk about what happens under pressure.Because that's where leadership communication is tested.What You'll Learn:* Why people believe what you reinforce, not just what you say * How to align your message with incentives and decisions* Why inconsistent signals weaken trust inside teams* How to communicate purpose so it holds under pressure* What leaders do differently when they build lasting trustIn This Episode:03:45 – The story behind Incorruptible08:21 – Why business jargon weakens communication09:17 – Cloudflare's unspoken mission17:47 – External pressure and “financial gravity”24:55 – When people stop believing your message25:30 – You can't command an organisation28:46 – Sol Price and the power of ethos34:29 – The paradox of success47:01 – Trust as the most underrated assetIf you lead a team, build a business or communicate ideas for a living, this episode will change how you think about communication.We hope you enjoy it! ———————Eric Ries:* Book website: https://www.incorruptible.co/ * LinkedIn: https://www.linkedin.com/in/eries/ * X: https://x.com/ericries * Instagram: https://www.instagram.com/ericriesactual/ * Newsletter: https://news.theleanstartup.com/ * Podcast: https://www.youtube.com/@theericriesshow ———————IDEAS ON STAGE RESOURCES * Timeless Presenter & Confident Presenter (books) – free copy: https://bit.ly/claimyourbooks   * Business Presentation Revolution (book): https://www.ideasonstage.com/resources/books/business-presentation-revolution-book/ * The Confident Presenter Scorecard: https://ideasonstage.com/score * Free Web Class: https://www.ideasonstage.com/uk/events/   #IdeasOnStagePodcast #LeadershipCommunication #BusinessCommunication #OrganizationalCulture

After more than 160 episodes of The Delighted Customers Podcast, this episode marks an intentional shift.Over the past decade, I've had the privilege of learning from leading thinkers, practitioners, and authors in customer experience, leadership, and trust. Again and again, a pattern emerged:Even when everyone agrees on what needs to change… nothing changes.In this episode, I explain why I'm evolving the show into The Trusted Guide Podcast—and what that shift means for you.This is not a departure from the work. It's a deeper focus on what actually makes change possible when authority is limited, stakeholders are misaligned, and progress stalls.Going forward, this podcast will explore how leaders, practitioners, and individual contributors can:– Navigate complex organizations without formal authority – Build trust that enables real movement – Turn insight into action when alignment isn't enough If you've ever asked, “Why isn't this moving forward?”—this show is for you.Welcome to The Trusted Guide Podcast.

What if your boutique wasn't dependent on just one source of customers? In this episode, Ashley sits down with Angie Shelton, owner of Rising Phoenix boutique, to talk about how she built multiple revenue streams that continue to fuel growth in her business. What started as a simple graphic tee business has evolved into a storefront, mobile boutique trailer, two marketplace locations, a website, and several customer experience offerings that keep shoppers coming back for more. You'll learn: The strategy behind her graphic tee bar, hat bar, and perfume bar experiences What makes an event worth attending (and when to say no) Why branded bags became a powerful marketing tool Lessons on delegation, CEO mindset, and protecting family time Join The Boutique Hub Retail Bootcamp Accelerator   Angie Shelton & Rising Phoenix: Instagram:@rising_phoenix_tx Facebook: risingphoenixtx Website: risingphoenixtx.com      The bags

FREE Two Day Event: Farm Marketing Week - June 2026 Sign Up HERE Click HERE and Let's Meet! Chat with us to see if The Profitable Farmer can break you out of marketing misery. You sell out every market. Customers rave. So why can't you pay yourself? If you've built something real on your farm and the math still isn't adding up, this episode is for you. Farm marketing coach Charlotte Smith breaks down the single shift that separates farms that sell out and stay broke from farms that sell out and finally turn a profit. Spoiler: it's not your prices. It's not your photos. It's not "pasture-raised" or "organic" or your logo. It's branding — and not the kind you think. In this episode: The real reason hardworking farms can't pay the farmer Why labels and farm practices don't sell (and what does) What branding actually means (it's not visual identity) How to stop competing on price The "Power of One" focus shift that fast-tracks profitability

Building Customer Loyalty Through Experience and Community  Shep interviews Sujay Saha, founder and CEO of Cortico-X. He talks about how aligning customer experience with pricing and expectations drives value.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What is return on experience (ROX) and how can businesses measure it?  How can businesses match customer expectations to pricing?  How does blending creativity and data improve customer service strategies?  What steps can companies take to minimize friction in the customer journey?  How does building customer communities foster brand loyalty?  Top Takeaways:    The higher the price, the higher the expectation. However, this does not automatically mean more products or more features. To create amazing experiences that provide value, brands need to understand what truly matters to their customers.   Every customer looks for a specific kind of value, whether it is convenience, quality, community, or something else. Understand the value that your customers are looking for and design your experiences to meet (or even exceed) these expectations.  Memorable experiences are not always expensive. They are often simple, timely, or personal. Offering a free car cleaning service at an auto repair shop or designing a seamless airline boarding system can add extra value to customer interactions.  Customers love connecting with others who share their experience. By cultivating communities, brands can provide memorable, shareable experiences that create loyalty and a sense of belongingness.  Customers don't just compare you to similar businesses. They compare you to the best experiences they have ever had, regardless of industry, product, or price point. The real competition is every amazing experience.  The return on experience (ROX) should be both actionable and accountable. Leaders must examine the root drivers behind customer experiences and use them as a guide on where to direct their investments. Then measure these investments to see whether they translate into the desired outcomes, such as increased loyalty or brand advocacy.  Plus, Shep and Sujay share real-world examples of organizations that are reaping the returns of delivering exceptional customer experience. Tune in!  Quote:   "Don't just consider the cost of experiences, but also think about how much loyalty you can create (with that investment), which can turn into future sales."  About:    Sujay Saha is the Founder and CEO of Cortico-X, known for advancing experience-led strategies and pioneering ROX (Return on Experience) for Fortune 500 companies.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.   Learn more about your ad choices. Visit megaphone.fm/adchoices

Hospitality consultant Preston Lee explains how restaurants can build stronger teams, earn employee trust and create the kind of human connection that keeps guests coming back.Why This Episode MattersWhy hospitality begins with genuine care, not a memorized scriptWhat younger employees need from restaurant leaders todayHow daily training creates consistency without overwhelming the staffWhy the employee experience directly shapes the guest experienceHow AI may make real human hospitality even more valuableBanterMark and Francis take aim at New York City's new anti-alcohol campaign and its failure to acknowledge the social and cultural role of restaurants and bars. Francis proposes a protest involving drinks, campaign posters and social media…until Mark's old college beer funnel makes an appearance and immediately weakens the case.The ConversationPreston Lee joins Mark and Francis to discuss why hospitality is ultimately a structured form of kindness and care. He explains how restaurants can motivate younger employees by providing purpose, clarity and consistent expectations rather than assuming earnings alone will create commitment. The conversation explores hands-on training, daily pre-shifts and Preston's “drip training” approach, which introduces meaningful changes gradually and reinforces them through accountability. They also discuss creating hospitality between employees, recognizing when someone is not right for the organization and developing managers rather than simply promoting them. Finally, Preston considers how AI may support restaurant training while making authentic human interaction an increasingly valuable luxury.Timestamps0:00 New York City's anti-alcohol campaign6:35 Hospitality as kindness, care and purpose17:00 What Gen Z needs from restaurant leaders25:00 Drip training, accountability and earning trust30:30 Building hospitality within the restaurant team43:30 The 30% Rule, AI and the future of human connectionBioPreston Lee is a hospitality consultant, founder of The 30% Rule and author of The Hospitality Handbook: How Unconditional Hospitality Transforms Teams, Customers, and Companies. He works with restaurant operators to develop stronger leaders, more consistent teams and hospitality systems that can grow with the business.InfoPreston's book The Hospitality Handbook: How Unconditional Hospitality Transforms Teams, Customers, and CompaniesPreston's site https://30percentrule.com/ Subscribe: Restaurant Guys' Regularhttps://restaurantguysregulars.buzzsprout.com/Magyar Bankhttps://www.magbank.com/Stage Left Wine Shophttps://www.stageleftwineshop.com/Our PlacesStage Left Steakhttps://www.stageleft.com/Catherine Lombardi Restauranthttps://www.catherinelombardi.com/Stage Left Wineshophttps://www.stageleftwineshop.com/Reach Out to The Guys!TheGuys@restaurantguyspodcast.com

Join us as we unpack the complexities of modern car detailing—covering social media's impact, customer confusion, the realities of online advertising, and best practices for maintaining and showcasing vehicles. Whether you're a detailer or a car enthusiast, this episode offers valuable insights into navigating this crowded space.Main Topics Covered:The evolving landscape of car care and customer awarenessThe role of social media and online ads in attracting clientsRealities of removing scratches, stains, and wheel damageStrategies for effective interior and exterior maintenanceHow car show season influences detailing practicesThe importance of proper product use and rinsing techniquesThe power of consistent maintenance for vehicle longevity and valueLeveraging tools like Discord and social channels for education and client engagementTimestamp Highlights:00:00 - The crowded car care space: challenges for consumers and detailers00:29 - The importance of community and network referrals in finding quality services01:58 - How social media educates and misleads consumers simultaneously03:20 - Effective social media strategies for local visibility in 202604:38 - Educating local consumers with targeted, relevant content vs industry jargon06:06 - The rising costs and decreasing returns of paid online advertising for shops08:06 - Balancing online marketing with community engagement and events09:08 - How clutch culture serves as an educational bridge for enthusiasts and professionals10:18 - Utilizing podcasts and social media insights as learning tools for mechanics and detailers12:27 - The critical value of maintaining your vehicle for pride, function, and market advantage13:47 - Proper techniques for removing scratches and understanding repair limits16:36 - Risks of improper pad and rotary use — buffer trails and surface damage18:12 - How consistent vehicle care impacts resale value and owner pride21:22 - The significance of inspecting and protecting wheels with appropriate chemicals24:35 - The role of Discord and online communities for technical advice and networking26:36 - The importance of chemistry knowledge in wheel and paint care34:40 - Recognizing when scratches and stains are too deep for simple detailing38:31 - Avoiding abrasive fixes like magic erasers that can cause permanent damage42:33 - The benefits of regular interior maintenance to prevent staining and wear45:46 - Effective interior extraction techniques and the importance of thorough rinsing50:43 - How proper rinsing and product application prevent common cosmetic issues55:02 - Using simple, proven products like Fuego, TRX, and AWX for specific tasks58:36 - Preparing vehicles for car shows with appropriate cleaning and glossing methods59:46 - The science behind punchy, simple protection layers versus heavy sealants61:27 - Juice as a streak-free, easy-to-use quick detailer for shows and regular maintenance62:34 - Combining eco-friendly products for efficient, safe car care at shows65:02 - Closing thoughts: how consistent, educated care elevates the industry and owner pride

Enterprise marketers struggle with declining go-to-market efficiency—now just 47% effective. Liza Adams, AI advisor and former CMO at major tech companies including Pure Storage and Smartsheet, shares proven frameworks for rebuilding customer trust in the AI era. The discussion covers her three-layer trust framework (visibility, sentiment, and recommendation), strategic approaches to ungating content for AI discoverability, and implementing "people-first AI forward" transformation methodologies that prioritize human upskilling over workforce reduction.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

What if the biggest challenge with AI isn't the technology itself, but how it makes people feel? Lately, almost every conversation I'm having with clients comes back to AI. Not surprisingly, it's dominating boardroom discussions, strategy sessions, and innovation agendas everywhere. But what fascinates me most isn't the technology. It's the human response to it. In this solo episode, I'm talking about something I believe doesn't get nearly enough attention in the AI conversation: empathy. I recently read that companies like Anthropic are hiring storytellers at salaries approaching half a million dollars a year. That caught my attention. Why would one of the world's leading AI companies place such a premium on storytelling? Because even the most advanced AI still struggles to create the kind of human connection that comes naturally through empathy, understanding, and authentic communication.   As organizations rush to implement AI tools, I'm hearing the same concerns again and again. Employees are being asked to trust systems they don't fully understand. Leaders are under pressure to move faster than ever before.  Customers are interacting with AI-powered experiences that often feel efficient but strangely hollow. That's why I believe empathy isn't a soft skill anymore. It's a business strategy. In this episode, I share why so many AI initiatives struggle with adoption, even when the technology works perfectly and the business case is clear. I talk about the hidden cost of asking people to abandon the systems and expertise they've spent years mastering. More importantly, I explain why resistance to change is rarely about stubbornness and almost always about self-preservation. When we ask people to adopt new AI tools, we're often asking them to give up something deeply valuable: the confidence that comes from mastery. That's a much bigger ask than most leaders realize. I'll also share practical ways to bridge what I call the empathy chasm, helping teams feel supported rather than threatened, involved rather than replaced, and excited rather than overwhelmed.  If there's one thing I've learned from working with innovators around the world, it's that people don't resist technology. They resist feeling disconnected from the reason behind the change. How are you bringing empathy into your AI strategy, and are you doing enough to bring the humans along on the AI journey?  

Rylan Foltz went from JP Morgan analyst to independent wealth advisor to co-founding WealthFeed — a marketing and prospecting platform helping financial advisors find better clients faster using predictive analytics and behavioral data. In this episode, Rylan walks through the full arc of that journey and unpacks the strategic decisions that took WealthFeed from zero to thousands of advisors in just two years.Jeff and Rylan dig into why the wealth management industry is so underserved by marketing technology, the power of building bottom-up before going enterprise, how to make a SaaS product genuinely sticky in a regulated industry, and why your distribution moat matters more than your product moat in an era where anyone can spin up a competing product overnight.Whether you're a first-time founder trying to crack product-market fit, or a scaling SaaS leader thinking through enterprise sales cycles, pricing strategy, and team-building, this episode delivers actionable insight on all fronts.Key Takeaways3:47 — The Origin of WealthFeed Rylan realized as a practicing advisor that organic growth was the hardest part of the job — and that the wealth management industry had almost no structured approach to marketing. That gap became the business.6:15 — Why Finance Is Marketing's Last Frontier Advisors can name the big firms but not their local competitors. The industry is dominated by aging, lifestyle-mode advisors who stopped teaching growth tactics — leaving a giant opportunity for a niche marketing platform.10:39 — What's Old Is New Again WealthFeed offers machine-written handwritten notes that look like wedding invitations. In a world saturated with digital communication, old-school physical outreach is standing out again.11:22 — Stop Thinking Leads, Start Building Assets Advisors shouldn't buy leads — they should build a database audience the way Budweiser buys Super Bowl ads: consistent, compounding, ROI over time.13:01 — Niche Marketing Builds Trust Generic messaging ("I help with retirement planning") signals you don't know your prospect. Hyper-specific messaging ("I work exclusively with SaaS co-founders on RSUs and equity comp") creates immediate trust and relevance.14:12 — The All-in-One Platform Advantage WealthFeed layers CRM, outbound marketing (LinkedIn, email, direct mail, handwritten notes), and proprietary data into one workflow — so advisors don't stitch together five point solutions.17:41 — Simplicity Over Power at Launch Early on, feature overload slowed adoption. The lesson: launch with one compelling use case (for WealthFeed, inheritance lead data), get users in the door, then upsell from there.20:55 — Your Moat Is Your Distribution AI lets anyone copy a product in a weekend. What can't be copied overnight is your relationships, your user base, and the custom integrations you've built into a customer's workflow.25:03 — Bottom-Up Enterprise Strategy WealthFeed got traction by signing individual advisors first, letting the grassroots demand bubble up to management — which created enterprise deals without having to wait in long procurement queues.27:09 — Don't Hunt Elephants Until You Can Afford To Enterprise deals can drag for three years. Without revenue from individual and SMB customers, a startup can starve waiting for that one big contract to close.29:28 — Hybrid Pricing: Access Fee + Usage Credits Flat subscriptions don't work when one advisor sends 20,000 handwritten notes and another logs in once a month. A hybrid model lets you charge for scale without penalizing light users.31:28 — Price High, Discount Down Starting low and raising prices creates churn and resentment. Starting at a premium and offering a promotional discount sets expectations — customers know the real value from day one.33:19 — Balancing Founder Vision vs. Customer Feedback A 50/50 split: take customer input seriously, but don't become a yes-man. The most successful founders — especially those who've lived the problem — trust their forward vision even when customers can't yet see it.35:59 — Build Infrastructure Before You're Drowning WealthFeed hired sales, dev, and customer success earlier than felt necessary. That foundation is now why their customer success "outperforms anyone else in the industry."38:30 — Flatten the Org to Connect Dev and Customer Tech teams that never see how the product is used build the wrong things. WealthFeed has engineers sit in on sales calls so they understand why features matter, not just what to build.39:45 — Let Compliance Work With You, Not Against You Instead of pitching firms on new compliance workflows, WealthFeed integrates into whatever compliance process already exists — dramatically speeding up enterprise approvals.Tweetable Quotes"Your moat is your distribution. Go-to-market has gotten extremely valuable because you could almost create the product overnight." — Rylan Foltz"Stop thinking about leads. Start thinking about building an audience, a database, an asset for life." — Rylan Foltz"No one wants a generalist. Everyone wants the best knee surgeon in the country. As an advisor, you've got to become really niche-focused." — Rylan Foltz"Start your pricing high. You can always discount down. It's really hard to raise prices." — Rylan Foltz"It's easier to sell one flavor of ice cream and say it's the best than to offer 32 flavors and create option overload." — Rylan Foltz"What's old is new. Everything shifted to digital, so old-school processes are how you stand out now." — Rylan Foltz"You'll be most successful solving a problem you personally went through. It comes across in your sales, your fundraising, everything." — Rylan Foltz"Don't get too caught up in enterprise until you build up the user base. Get revenue first, then you can afford to chase the elephants." — Rylan FoltzSaaS Leadership Lessons1. Niche down relentlessly — and mean it. Rylan didn't just say "we focus on financial advisors." WealthFeed built every feature, every data layer, and every compliance workflow around that single ICP. The more specific your niche, the stronger your trust signal, the better your retention, and the harder you are to displace. Generalist products get commoditized. Specialists get embedded.2. Distribution is the real product. In a world where a working SaaS product can be replicated in a weekend, your go-to-market is your most defensible asset. Relationships, user base saturation within target firms, custom integrations, and compliance workflow ownership are what prevent a competitor from walking in and saying "we do the same thing." Build distribution as intentionally as you build product.3. Start simple — layer complexity after adoption. Feature-rich doesn't mean better. WealthFeed launched with one use case (inheritance lead data) and expanded from there. Getting a user in the door on one powerful idea is vastly easier than selling a full platform. Upselling to an existing user is far more efficient than converting a prospect who's overwhelmed at first glance.4. Build your team infrastructure earlier than you think you need it. Founders often hire only when they're already underwater. Rylan and his team built out sales, dev, and customer success before they felt the pressure — and that head start compounded into top-tier customer outcomes. Infrastructure built under stress tends to crack. Infrastructure built with intention scales.5. Price to your value, then offer strategic discounts. Starting low might feel like a growth hack, but it sets a price anchor that's almost impossible to raise without friction. Starting at a premium gives you room to discount strategically, run promos, and still maintain perceived value. Customers who came in knowing the "real" price won't balk at renewal the way customers who got a surprise price hike will.6. Close the gap between your builders and your buyers. One of WealthFeed's most impactful structural choices: having engineers sit in on sales calls. When the people building the product understand how it's actually used — and why it matters — they build better, faster, and with more empathy. Kill the wall between tech and go-to-market. Your roadmap will thank you.Guest Resourcesrylan@wealthfeed.comhttps://www.wealthfeed.com/https://www.linkedin.com/in/rylanfolts/Episode SponsorThe Futureproof Series - https://www.youtube.com/playlist?list=PLfkXKUPZ5xuOqMPR7_gzGybncTtavyR1NThe Captain's KeysSmall Fish, Big Pond – https://smallfishbigpond.com/ Use the promo code ‘SaaSFuel'Champion Leadership Group –

Everyone knows how to find Flo, the Geico Gecko, or Jake from State Farm. But how do customers actually find an independent insurance agent?One of the biggest challenges (and greatest opportunities) for independent agencies is visibility. We discuss online reviews, referrals, community involvement, referrals, social media, authentic relationship-building, and the real ways customers discover and choose independent agents.T If you've ever wondered why some agencies seem to attract customers effortlessly while others struggle to get noticed, this episode offers practical ideas you can implement right away.Learn more at IntegraPartnerNetwork.com.

https://fanaticsmarkets.onelink.me/3MFw?pid=jomboy&af_dp=fanmarkets%3A%2F%2Fhomepage&af_channel=partnerships&c=jomboy_fmx&af_ad=youtube&af_web_dp=https%3A%2F%2Ffanaticsmarkets.com%2F%3Fpid%3Djomboy%26c%3Djomboy_fmx%26af_ad%3Dyoutube%26utm_source%3Djomboy%26utm_medium%3Dreferral%26utm_campaign%3Djomboy_fmx%26utm_content%3Dyoutube Use our code for 10% off your next set of MLB tickets on SeatGeek*: https://seatgeek.onelink.me/RrnK/TALKIN2026. Sponsored by SeatGeek. *Restrictions apply. Max $20 discount Go to http://shadyrays.com  and use code TALKIN50 for 50% off 2+ pairs of polarized sunglasses. Xfinity, get it now https://www.xfinity.com/learn/deals/offers Check out our Father's Day merch https://shop.jomboymedia.com/collections/fathers-day-promo Start your free online visit today at https://Hims.com/talkin for your personalized ED treatment options.   Coach Trev and Talkin' Jake discuss Manny Machado's comments on analytics, the Braves continuing to dominate, Ernie Clement's basepath, Cubs down bad and more!   Event contracts carry risk of total loss and changing prices. Not good  for all investors. Not available in all states. Must be 21+. See Important Disclosures in Fanatics Markets app. Customers are introduced to Crypto.com by Paragon Global Markets, LLC, d/b/a Fanatics Markets IB, an Introducing Broker registered with the CFTC and a Member of the NFA.   Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Chris Rose and Trevor Plouffe discuss the hottest stories in baseball Monday through Friday!   Thanks to our partners at T-Mobile for sponsoring today's episode.   This episode is brought to you by Samuel Adams.  https://www.samueladams.com/cheers-to-250     Whether you're just wanting to test an idea out, or you're getting serious about launching your own brand, it's never been easier to get started on https://shopify.com/today.   https://fanaticsmarkets.onelink.me/3MFw?pid=jomboy&af_dp=fanmarkets%3A%2F%2Fhomepage&af_channel=partnerships&c=jomboy_fmx&af_ad=youtube&af_web_dp=https%3A%2F%2Ffanaticsmarkets.com%2F%3Fpid%3Djomboy%26c%3Djomboy_fmx%26af_ad%3Dyoutube%26utm_source%3Djomboy%26utm_medium%3Dreferral%26utm_campaign%3Djomboy_fmx%26utm_content%3Dyoutube   Event contracts carry risk of total loss and changing prices. Not good  for all investors. Not available in all states. Must be 21+. See Important Disclosures in Fanatics Markets app. Customers are introduced to Crypto.com by Paragon Global Markets, LLC, d/b/a Fanatics Markets IB, an Introducing Broker registered with the CFTC and a Member of the NFA.   https://shop.jomboymedia.com/products/all-star-party-philadelphia?_pos=1&_sid=4b05bf2fa&_ss=r&variant=45899062345926   Shop your favorite gear from the Jomboy Media store. Click here to shop today! https://shop.jomboymedia.com/   00:00 INTRO 01:31 Are the Tigers back? 20:38 Did Miz just take the next step? 28:18 Roki Sasaki dominates Angels 36:57 Padres keep losing + Manny causes stir with postgame interview 47:54 Juan Soto doesn't run out grounder + more quick hitters 1:00:05 OUTRO   Follow us on X/Instagram: @ChrisRoseSports   Chris Rose on X/Instagram: @ChrisRose   Trevor Plouffe on X/Instagram @TrevorPlouffe   Follow all of our content on https://jomboymedia.com  Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Today we're back with Field to Front Door

Xfinity, get it now https://www.xfinity.com/learn/deals/offers This episode is brought to you by Samuel Adams.  https://www.samueladams.com/cheers-to-250 Head to https://www.factormeals.com/talkin50off to save 50% off your first box! https://fanaticsmarkets.onelink.me/3MFw?pid=jomboy&af_dp=fanmarkets%3A%2F%2Fhomepage&af_channel=partnerships&c=jomboy_fmx&af_ad=youtube&af_web_dp=https%3A%2F%2Ffanaticsmarkets.com%2F%3Fpid%3Djomboy%26c%3Djomboy_fmx%26af_ad%3Dyoutube%26utm_source%3Djomboy%26utm_medium%3Dreferral%26utm_campaign%3Djomboy_fmx%26utm_content%3Dyoutube   Coach Trev and Talkin' Jake discuss the the Phillies lack of offense but they keep winning, Shohei Ohtani being a unicorn, the Diamondbacks Marte walk-off and what the D-Backs can be, the Cubs almost getting swept at home and more!   Event contracts carry risk of total loss and changing prices. Not good  for all investors. Not available in all states. Must be 21+. See Important Disclosures in Fanatics Markets app. Customers are introduced to Crypto.com by Paragon Global Markets, LLC, d/b/a Fanatics Markets IB, an Introducing Broker registered with the CFTC and a Member of the NFA.   Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.