Podcasts about always culture

Unless you live under a rock, you already know there is a serious nursing shortage in this country. The Bureau of Labor Statistics currently estimates a deficit of nearly one million nurses by the year 2022. Nursing shortages are not new, but this one is different from some of its predecessors. Previous shortages, like the […] The post [PODCAST] Causes and Solutions for the Nursing Shortage appeared first on Always Culture.

Unless you live under a rock, you already know there is a serious nursing shortage in this country. The Bureau of Labor Statistics currently estimates a deficit of nearly one million nurses by the year 2022. Nursing shortages are not new, but this one is different from some of its predecessors. Previous shortages, like the […] The post [PODCAST] Causes and Solutions for the Nursing Shortage appeared first on Always Culture.

How do more tenured nurses feel about value based care? It’s a question that challenges any person in a staffing and management position. The ideas of value based purchasing, raising HCAHPS scores, and patient satisfaction aren’t new for staff members in a hospital setting. For the nursing staff on the front lines, however; the concept […] The post [PODCAST] Introducing Tenured Staff to Value Based Care appeared first on Always Culture.

How do more tenured nurses feel about value based care? It’s a question that challenges any person in a staffing and management position. The ideas of value based purchasing, raising HCAHPS scores, and patient satisfaction aren’t new for staff members in a hospital setting. For the nursing staff on the front lines, however; the concept […] The post [PODCAST] Introducing Tenured Staff to Value Based Care appeared first on Always Culture.

Proper onboarding of new nurses is key to retention, job satisfaction, and engagement in complete patient care. Nurses who are comfortable in their environment, and feel supported by management, will become a critical part of the care team. Listen to the podcast and see our related podcast to learn more:  5 Steps to Achieve Buy-in […] The post [PODCAST] 5 Steps to Achieve Buy-in to Your Hospital’s Nursing Culture appeared first on Always Culture.

Proper onboarding of new nurses is key to retention, job satisfaction, and engagement in complete patient care. Nurses who are comfortable in their environment, and feel supported by management, will become a critical part of the care team. Listen to the podcast and see our related podcast to learn more:  5 Steps to Achieve Buy-in […] The post [PODCAST] 5 Steps to Achieve Buy-in to Your Hospital’s Nursing Culture appeared first on Always Culture.

Today’s patients see care teams differently than they once did. In the past, patients played more of a child-like role to their physicians and nurses. However, in today’s more patient-centered market, there has been a shift to patients wanting more information and control over their own care—they want to be a member of their own […] The post [PODCAST] How Today’s Patients See Care Teams appeared first on Always Culture.

Today’s patients see care teams differently than they once did. In the past, patients played more of a child-like role to their physicians and nurses. However, in today’s more patient-centered market, there has been a shift to patients wanting more information and control over their own care—they want to be a member of their own […] The post [PODCAST] How Today’s Patients See Care Teams appeared first on Always Culture.

Nurses and nurse managers, strive to provide safe care along with an excellent patient experience. If your organization has attained that goal, then you may have found your hospital in the upper 25th percentile of the national database. That’s an accomplishment, so congratulations – high fives all around. The problem is once you meet that […] The post [PODCAST] How Nursing Leadership Can Move Surveys from Usually to Always appeared first on Always Culture.

Nurses and nurse managers, strive to provide safe care along with an excellent patient experience. If your organization has attained that goal, then you may have found your hospital in the upper 25th percentile of the national database. That’s an accomplishment, so congratulations – high fives all around. The problem is once you meet that […] The post [PODCAST] How Nursing Leadership Can Move Surveys from Usually to Always appeared first on Always Culture.

There are five questions on the HCAHPS survey dealing with the discharge home, or the transition of care, and they all center around the patient’s level of understanding of their discharge instructions and your staff’s level of understanding of patient preferences. For improved HCAHPS scores, we need to recognize a problem with the discharge process: we, […] The post [PODCAST] Adjusting the Discharge Process for Improved HCAHPS Scores appeared first on Always Culture.

There are five questions on the HCAHPS survey dealing with the discharge home, or the transition of care, and they all center around the patient’s level of understanding of their discharge instructions and your staff’s level of understanding of patient preferences. For improved HCAHPS scores, we need to recognize a problem with the discharge process: we, […] The post [PODCAST] Adjusting the Discharge Process for Improved HCAHPS Scores appeared first on Always Culture.

Nearly every patient that comes into the hospital arrives with pain. Controlling pain and working towards HCAHPS improvement can be a challenge. The HCAHPS survey asks two questions with regards to pain management: “How often was your pain well-controlled?”  “How often did hospital staff do everything they could to help you with your pain?” Listen […] The post [PODCAST] Effective Pain Management for HCAHPS Improvement appeared first on Always Culture.

Nearly every patient that comes into the hospital arrives with pain. Controlling pain and working towards HCAHPS improvement can be a challenge. The HCAHPS survey asks two questions with regards to pain management: “How often was your pain well-controlled?”  “How often did hospital staff do everything they could to help you with your pain?” Listen […] The post [PODCAST] Effective Pain Management for HCAHPS Improvement appeared first on Always Culture.

Communication with patients on medications is important for both patient experience, HCAHPS scores, AND patient safety. Listen to the podcast to learn tactics for improving communication on medications or checkout the full video and article: Communication on Medications Effects HCAHPS Scores and Patient Safety The post [PODCAST] Communication on Medications Effects HCAHPS Scores and Patient Safety appeared first on Always Culture.

Communication with patients on medications is important for both patient experience, HCAHPS scores, AND patient safety. Listen to the podcast to learn tactics for improving communication on medications or checkout the full video and article: Communication on Medications Effects HCAHPS Scores and Patient Safety The post [PODCAST] Communication on Medications Effects HCAHPS Scores and Patient Safety appeared first on Always Culture.

When a patient sits down with their HCAHPS survey to answer questions on how they communicated with their nurses, they’re going to be answering questions based on just about every communication they had with all staff members at the hospital… Listen to the podcast to learn tactics for improving patient communication with nurses or checkout the full video […] The post [PODCAST] The Metric that Most Correlates with Overall HCAHPS Ratings appeared first on Always Culture.

When a patient sits down with their HCAHPS survey to answer questions on how they communicated with their nurses, they’re going to be answering questions based on just about every communication they had with all staff members at the hospital… Listen to the podcast to learn tactics for improving patient communication with nurses or checkout the full video […] The post [PODCAST] The Metric that Most Correlates with Overall HCAHPS Ratings appeared first on Always Culture.

The HCAHPS survey asks about the measure of responsiveness in a very specific way. It doesn’t ask about responsiveness as it relates to how food trays are delivered, how medications are handled or how transportation is provided throughout the hospital. The HCAHPS survey asks about responsiveness in two specific areas… Listen to the podcast to […] The post [PODCAST] 2 Key Measurements for the HCAHPS Survey Responsiveness Score appeared first on Always Culture.

The HCAHPS survey asks about the measure of responsiveness in a very specific way. It doesn’t ask about responsiveness as it relates to how food trays are delivered, how medications are handled or how transportation is provided throughout the hospital. The HCAHPS survey asks about responsiveness in two specific areas… Listen to the podcast to […] The post [PODCAST] 2 Key Measurements for the HCAHPS Survey Responsiveness Score appeared first on Always Culture.

Many organizations are adopting the concept of creating an "Always Culture", especially in the healthcare industry where standardized satisfaction surveys ask patients to tell us how often good customer service takes place.  The goal is to not have customer service be a light switch (turning on and off as needd), but instead for it to be an "all the time" thing.  Alan and Ed discuss how to create and maintain an "Always Culture" in your organization in this month's episode of Stepping Up Service. For more information on creating an "Always Culture", take a look at Ed's blog post on the Customer Service Solutions web site:  http://cssamerica.com/develop-an-always-culture-21814-tow/ Ed Gagnon is the President of Customer Service Solutions, helping organizations develop long-term relationships with their clients and partnering with them to meet their core customer service needs. Learn more about Customer Service Solutions at www.cssamerica.com. Alan Jackson is President of The Jackson Group, a survey and consulting firm specializing in employee engagement surveys, patient satisfaction surveys, market research studies and leadership development. Learn more about The Jackson Group at www.thejacksongroup.com.