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Recently, Omega Performance sponsored a comprehensive study conducted by Allegiant Partners to explore the effects of the recent financial crisis on both banking executives and consumers in the US. Although the findings show an overwhelming trend of negative consumer opinions about banks and other financial institutions, this information can help banking executives better gauge the [...]

As banks close branches and focus more on deal by deal credit quality, it is easy to lose focus on overall relationship development. Bankers need to look at three planning factors in order to maximize live customer encounters. Learn more on today’s podcast.  

In Omega’s many discussions every month with senior and executive managers in North America, we continue to hear that one of the single-most critical business issues that financial services providers are working through, is how to better position their local presence – how to get the branch or financial service center and the Branch Manager [...]

Is your organization going to be a leader or a follower in recapturing the consumer loan customer? Consumer lending, excluding mortgage lending, has slowed considerably in most lending organizations, and some simply stopped lending. Now, as more organizations are seeing signs of a turnaround, some forward-thinking lenders are reentering the market with new ideas, and [...]

In today’s environment, bankers are being held accountable for their performance to achieve goals at a much faster pace. In order to ensure speed to performance, individuals and must commit to action plans in order to outline the skills and behaviors that are necessary to meet the business objectives.    

What do a children’s book, a Nobel Prize, and the World Bank have in common? More than you would think. The book One Hen tells the story of how a very small loan made a very big difference—it’s the story of the effect of microlending. Although microlending has been around for about 30 years, and [...]

Many organizations are looking to implement a best practice referred to as onboarding. Today’s topic will address the importance of implementing an effective onboarding strategy because when done right, organizations experience an increase in cross-selling and customer loyalty and retention.

Many organizations are looking to implement a best practice referred to as onboarding. Today’s topic will address the importance of implementing an effective onboarding strategy because when done right, organizations experience an increase in cross-selling and customer loyalty and retention.

In spite of the weak economy and concerns about the availability of credit, the market for small business banking relationships is being hotly contested by financial institutions. Recent research shows that a certain group of financial institutions may have a current advantage, but the ultimate winners in the competition for small business relationships will be [...]

For many years, financial institutions have believed that there is a “stickiness” that makes it difficult for business relationships with loans, a checking account and other products to switch to another institution. Today’s constricted credit environment and tougher credit standards have created a sense of uncertainty for even the best business borrowers, who now are [...]

For many years, financial institutions have believed that there is a “stickiness” that makes it difficult for business relationships with loans, a checking account and other products to switch to another institution. Today’s constricted credit environment and tougher credit standards have created a sense of uncertainty for even the best business borrowers, who now are [...]

Blended learning can be a key tool in helping organizations accomplish their business objectives in these challenging times. Find out some specific ways to leverage technology by clicking on the link for this week’s podcast.

With only 21 percent of prospects being converted into customers, according to recent research, it is more important than ever for salespeople to include key questions on their pre-call plans to make sure they involve Decision Makers in the sales process.

A new cottage industry is rising from the ashes of the credit crisis, exemplified by a company called “You Walk Away” that helps borrowers in foreclosure by finding flaws in their mortgage documents. These flaws make it difficult or even impossible for the lender to collect or liquidate the collateral; and the borrower walks away. [...]

It’s no secret—with a downward economy come layoffs, cutbacks, and downsizing. While this provides critical relief to the bottom line in the short-term, research indicates that cutting back on your organization’s training function could impact your organization’s competitiveness in the long-term. How can you keep your global competitive edge despite these inevitable challenges? Listen to [...]

This year we are finally seeing evidence that the global financial crisis has impacted commercial and industrial lending (C&I loans). Recent data points to a declining trend in the volume of new C&I loans originated. Aside from the obvious concern about credit quality in the C&I portfolio, commercial institutions are now challenged with saving and [...]

As organizations look to increase wallet share and deepen customer relationships to ensure loyalty, employees and managers at all levels must identify customer needs quickly and accurately, and match them with appropriate solutions. The ability to recall product features and benefits in the context of customer needs is critical to achieving the business results organizations [...]

The smallest components of the global economy, individuals and small businesses, are crucial to the health of the financial system. As the current economic stresses and credit constraints impact larger numbers of small businesses, financial institutions must address opportunities to preserve quality relationships, grow (selectively), and proactively manage risk in this vital market segment.

Small businesses are among the groups being hardest hit by the current credit crunch—partly because so many small businesses depend on the owner’s home equity as their collateral for their loans, and partly because lenders aren’t yet prepared to change course and perform their analysis a different way. Instead of cutting off the flow of [...]