ITIL in the Trenches Podcast Series

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Quick and efficient audio tips, tricks, solutions and stories from Mark Thomas, ITIL instructor at Interface Technical Training with over 20 years of professional experience, spanning leadership roles from Datacenter CIO to Management and IT Consultant.

Interface Technical Training

Jan 14, 2020 LATEST EPISODE
infrequent NEW EPISODES
4m AVG DURATION
7 EPISODES

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Latest episodes from ITIL in the Trenches Podcast Series

07: Risk management

Play Episode Listen Later Jan 14, 2020 8:35

Risk management

risk risk management

06: The really right way to close a problem ticket

Play Episode Listen Later Jan 14, 2020 4:24

The really right way to close a problem ticket

ticket right way

05: Release management vs. Deploy management

Play Episode Listen Later Jan 14, 2020 2:54

Release management vs. Deploy management

management deploy

04: Incidents and requests...Not the same!

Play Episode Listen Later Jan 14, 2020 3:04

Incidents and requests...Not the same!

requests incidents

03: New features in the latest ITIL 4 release

Play Episode Listen Later Jan 14, 2020 2:54

New features in the latest ITIL 4 release

itil

02: The four dimensions of ITIL 4

Play Episode Listen Later Jan 14, 2020 6:11

The four dimensions of ITIL 4

itil four dimensions

01: Can problem tickets be projects in ITIL?

Play Episode Listen Later Jan 14, 2020 2:40

In this episode, Mark Thomas describes how problem tickets can be treated as projects in ITIL!

tickets projects itil mark thomas

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