Novant Health Human Experience

Volunteers are integral to the work we do at Novant Health. They are often the first touch made when our patients walk in the door and the last smile or hug as they depart us. In this episode we celebrate one special volunteer, Paul Finke, that turned 100 years old on March 12, 2020 and chose to spend it doing what he loves...volunteering at Novant Health Huntersville Medical Center. Paul is a valued member of the Novant Health family and dedicated fixture at the facility! The leaders of the Novant Health Veterans BRG (Business Resource Group), Kathy Cobb and Dr. Mark Higdon, performed a special coin presentation replicating that which is done for active military members. Join us as we salute the remarkable volunteers during National Volunteer Month!

Tara Box tells the poignant story of the loss of her Border Collie, Bella, during her transition into a new role at Novant Health. Not only was Tara juggling the learning curve at work, she was managing her emotions as she navigated the expectancy of losing Bella, the only family she had in a new city. Listen in as Tara shares how her leaders responded to her loss.

Nick Sullivan expands further on the new perspective gained from his daughter's complicated care journey and why he has taken this experience to heart.

Hospitals and health challenges can create fear in even the most fearless, let alone a young child. Nick Sullivan is the proud parent of Paige, who just happens to have been diagnosed with a rare heart condition at just three months old. Nick is also the system administrative executive of Novant Health's Neuroscience and Psychiatry Institute...no stranger to healthcare at its highest level. But in this case, he is DAD. Listen as Nick shares their family's experience, their lessons and how this journey made him a better administrator and made Paige an author! They both encourage us to 'Embrace your cape,' like a superhero and conquer your fears.

Giving birth can be one of the most amazing experiences, until it isn't. A complicated birth or unexpected experience can lead to anxiety and sadness. For one mom at Novant Health Rowan Medical Center, the situation couldn't have been more scary. After giving birth by c-section and additional complications, she was separated from her baby to get more specialized care in hopes of a speedy recovery. What she didn't expect were two nurses with McGyver-like skills and big hearts that gave her the support and encouragement to endure long enough to experience her first precious moments with her new baby since birth. Ashley Hendricks, RN and Ashley Black, RN, MSN and Assistant Nurse Manager give us the scoop.

When it comes to patients, Novant Health Rowan Medical Center's team will go above and beyond to make sure that they have a remarkable experience. And for the team in the intensive care unit (ICU), this meant orchestrating a wedding. Listen to two team members relive one of the best and most memorable days of one of their patients and the team when they pulled together a wedding on the actual unit in the hospital.

Not many of us have a job where you can come home from work with a whole new family! For two nurses at Novant Health Rowan Medical Center, they did just that. Two nurses give more than expected to make sure two kids have a chance to stay together and ultimately be reunited with their mother. Listen to their story, you won't believe it!

In this episode you will hear the remarkable story of two nurses that worked together as a team and leveraged their connection with their patient to create a healing experience that changed his outlook and ultimately his health. It's a reminder that healing can come in many forms, from many places and people. Thank you to the nurses from Novant Health Rowan Medical Center for keeping your patients at the center of your care.

LaShonda Rawlins, Novant Health Huntersville Medical Center patient access manager tells us why the Continuing the Conversation series is so important to her leadership journey and experience as a team member. Her unique perspective, as a Caribbean professional female illuminates the relevance of diversity and inclusion dialogue among her peers.

It's a story of resilience, compassion and care. When the team a Novant Health Maplewood Family Medical Clinic were struck time after time by painful personal losses, personal tragedies and challenging health diagnoses, every one stepped up to support each other...EVERY.SINGLE.TEAM MEMBER. Patients are our central focus at Novant Health, but when you endure all that this team has in such a short span of time, it is nothing short of amazing that their patients continue to shower them with praise and high marks! This is just one example of the remarkable care that our teams provide to our patients - and one another.

We could all use a crash course in understanding the social determinants of health. Every day we make decisions and exhibit behaviors affecting our health, both good and bad. But what about the things we cannot control or are so far out of our control that had a determinantal affect on our health. Could you be consistent with picking up your heart medication, taking it regularly all while trying to figure out where you are going to lay your head to sleep - let alone if that resting place is safe. There are people in our community right now facing this struggle. Let's unpack this topic.

This story of the human experience is shared by Novant Health patient, Nilda Navedo. Ms. Navedo talks with Kelli Sadler, chief nursing officer of Novant Health's greater Charlotte market, about her experiences with the sickle cell disease and the many caregivers that have supported her journey over decades. You'll gain great insight and new-found perspective on why she calls Novant Health her second home and her caregivers family.

Most of us may only think of Cullen Jones in his swim lane or with Olympic medals around his neck. But I got the chance to sit down and learn about his journey from his first experiences as a young swimmer to his new role at Novant Health and everything in between! It's interesting, conscious, concerning and heartwarming all at the same time.  Check out our bonus episode where Cullen recounts his first experience in the water.

When you think of an Olympic swimmer, it can be easy to assume that they were always a natural in the water. This was just not the case for Cullen Jones. Listen in as he describes his first experience in a body of water larger than the bathtub!

Patients are at the center of everything we do at Novant Health, and we are focused on providing an authentic, personalized human experience to everyone that walks through our doors. Listen in as our patients and team member’s alike share endearing stories about the experiences we create that have made an indelible impact in their lives.