Video Tutorials

Managers deal with conflict all the time. Great bosses know how to minimize needless conflict and turn the rest into the most positive outcomes. They do it by understanding their own approach to conflict and how to adapt it to specific situations. Part of being a great boss is recognizing that they have a "default" style of conflict resolution that can help or hurt them in times of stress. In this video, we'll show them how to adopt the right approach for the right conflict and challenge.

Every manager has a leadership style. Just ask the staff. Great bosses understand they need to adapt their style to fit the situation. This video lesson will help you understand the variety of leadership styles a manager can use and how they can adapt those styles in response to specific situations.

Can an introvert be a compelling speaker? Can an extrovert be a focused listener? Yes, if they know the steps to success. After watching this video lesson, you will understand how your personality type -- introvert or extrovert can affect how you communicate as a manager, how you interact with employees and how you are perceived as a leader.