Podcasts about customer service experiences

Episode 4 "Retail All" Episode 4 of This Podcast Is...Just Okay, Nick recounts his Top 5 worst retail Customer Service Experiences, and Highlights Denver Comic Con 2015 Opening Track-Written and Performed by N. Rose "Creatures Of The NIght" Written By KISS and Performed by N. Rose "Attitude" Written By Alien Ant Farm And Performed By N. Rose youtube.com/kissmembr34 ozband34.blogspot.com @ozmusic34 On The Twitter kissmembr34@gmail.com soundcloud.com/kissmembr34 facebook.com/thispodcastisjustokay ITUNES!!!! N. Rose This Podcast is...Just Okay Like, Comment, Subscribe, Review! Song Credits: N. Rose Guitars, Bass, Drums, Vocals, Keys, Etc.

Ed brought up a blog post recently where an avid NFL fan explained that they were not renewing their season tickets because of the "fan experience".  This leads Ed and Alan to define "Customer Experience Management", and address how what brings your customers in often differs from what keeps them.  Ed and Alan go through some various industry scenarios where the customer experience could make the difference as to whether we, as customers, "stay" or "go". Plus, as always, everyone's favorite portion of the show... the "Customer Service Experiences of the Month"! SHOW NOTE:  Ed's blog post, where he references the original NFL fan's post, can be found at http://serviceadvice.cssamerica.com/2013/10/16/is-your-fan-experience-a-reason-to-stay-or-leave/ Ed Gagnon is the President of Customer Service Solutions, helping organizations develop long-term relationships with their clients and partnering with them to meet their core customer service needs.  Learn more about Customer Service Solutions at www.cssamerica.com. Alan Jackson is President of The Jackson Group, a survey and consulting firm specializing in employee engagement surveys, patient satisfaction surveys, market research studies and leadership development.  Learn more about The Jackson Group at www.thejacksongroup.com.

Everyone has their own definition of good customer service... so leaving it to employees of an organization to provide their own defined level of customer service could result in an inconsistent experience for your customers.  Many organizations are setting "Customer Service Standards", which define the core expectations of their staff in terms of how they will treat each other and customers.  Ed and Alan discuss the purpose of customer service standards, the process involved, and sprinkle in some examples from various industries including Sports, Government and Healthcare. Plus, as always, everyone's favorite portion of the show... the "Customer Service Experiences of the Month"! Ed Gagnon is the President of Customer Service Solutions, helping organizations develop long-term relationships with their clients and partnering with them to meet their core customer service needs.  Learn more about Customer Service Solutions at www.cssamerica.com. Alan Jackson is President of The Jackson Group, a survey and consulting firm specializing in employee engagement surveys, patient satisfaction surveys, market research studies and leadership development.  Learn more about The Jackson Group at www.thejacksongroup.com.

Alan and Ed take a bit of a break from their normal discussion format as they decide to sit back and listen to Ed tell us the "Lessons Learned from a Young Hitchhiker."  Ed came into contact with an individual who had hitchhiked over 200 times in the past, and found that many of the things this person did to encourage people to pick him up are similar things we need to be doing when providing service to our customers. After the story and lesson-sharing, Alan and Ed both share their "Customer Service Experiences of the Month". Ed Gagnon is the President of Customer Service Solutions, helping organizations develop long-term relationships with their clients and partnering with them to meet their core customer service needs.  Learn more about Customer Service Solutions at www.cssamerica.com. Alan Jackson is President of The Jackson Group, a survey and consulting firm specializing in employee engagement surveys, patient satisfaction surveys, market research studies and leadership development.  Learn more about The Jackson Group at www.thejacksongroup.com.

Let's say you took our advice on the last episode and started gathering customer satisfaction and experience data.  Great!  Now what?  How can we take that data and actually use it to make changes within your organization?  Ed Gagnon of Customer Service Solutions and Alan Jackson of The Jackson Group describe several ways to use customer research data and examples of ways it can impact your operations and your bottom line.  And, as always, they end the show with their "Customer Service Experiences of the Month", where they share an experience — either positive or negative — they had recently and what we can learn from them. Ed Gagnon is the President of Customer Service Solutions, helping organizations develop long-term relationships with their clients and partnering with them to meet their core customer service needs.  Learn more about Customer Service Solutions at www.cssamerica.com. Alan Jackson is President of The Jackson Group, a survey and consulting firm specializing in employee engagement surveys, patient satisfaction surveys, market research studies and leadership development.  Learn more about The Jackson Group at www.thejacksongroup.com.

So you've been trying to improve the level of customer service in your organization, and you feel that things are starting to improve.  But how do you find out if your changes are truly affecting your customers' satisfaction?  It's time for some measurement!  Ed Gagnon of Customer Service Solutions and Alan Jackson of The Jackson Group discuss the importance of measuring satisfaction, various methods for conducting your measurement, and some pros and cons for each method.  They also end the show with their "Customer Service Experiences of the Month", where they share an experience — either positive or negative — they had recently and what we can learn from them. Ed Gagnon is the President of Customer Service Solutions, helping organizations develop long-term relationships with their clients and partnering with them to meet their core customer service needs.  Learn more about Customer Service Solutions at www.cssamerica.com. Alan Jackson is President of The Jackson Group, a survey and consulting firm specializing in employee engagement surveys, patient satisfaction surveys, market research studies and leadership development.  Learn more about The Jackson Group at www.thejacksongroup.com.

When confronted with hostile Black Friday shoppers, "compassion" is an emotion that can be hard to have and show to others in the customer service world. Yet, studies have shown that compassion is one of the most important attitudes traits for someone in customer service to have when dealing with clients, customers, or patients. In this episode, Alan and Ed discuss the idea of compassion in customer service, ranging from how to show empathy to others to the ways to properly communicate compassion to your customers. The co-hosts also share their "Customer Service Experiences of the Month"! Ed Gagnon is the President of Customer Service Solutions, helping organizations develop long-term relationships with their clients and partnering with them to meet their core customer service needs. Learn more about Customer Service Solutions at www.cssamerica.com. Alan Jackson is President of The Jackson Group, a survey and consulting firm specializing in employee engagement surveys, patient satisfaction surveys, market research studies and leadership development. Learn more about The Jackson Group at www.thejacksongroup.com.