AccountsRecovery.net Webinars on Demand

Every collection agency executive knows that new hires -- and even long-time employees -- need training. But what should go into that training? And how should it be taught?In this webinar, sponsored by Peak Revenue Learning, a panel of training experts from across the credit and collection industry will share their insights to building a successful training program.

Enabling a remote workforce has been one of the most challenging aspects for companies in the credit and collection industry in managing their response to the coronavirus pandemic. Getting employees set up to be able to work from home was an important step, but just as important is making sure those employees are doing their jobs.In this webinar, sponsored by Peak Revenue Learning, a panel of leading industry experts will share their tips and strategies for managing and monitoring their remote workforces.

There are so many questions in today's collection industry as we all struggle to figure out what we can and can't do. In this episode, John will be joined by Tim Haag from State Collection Service and Lauren Valenzuela from Performant Corp. as they answer your questions about working remotely, or teleworking. They will tackle legal and compliance questions as well as questions about logistics and equipment. Sign up to get insights and perspectives that you will not get anywhere else.

Technology has become the most important component inside a collection operation today. Connecting people and allowing employees to work remotely while also still trying to collect money has never been so complicated. In this webinar, sponsored by InterProse, a panel of leading collection executives will share how they are managing their technology resources in today's world.

While the response to coronavirus has strained businesses of all shapes and sizes, perhaps where it has been felt most is with employees. Setting up employees to work remotely, having to lay off staff, dealing with concerns about social distancing inside the office are all issues facing companies in the credit and collection industry. In this webinar, a panel of executives from across the industry will share how they are managing their staffs to help everyone get through this crisis.

There's a reason for the saying, "One bad apple spoils the bunch." The same is true for employees. Making sure that you're hiring the right employee can make a huge difference in the morale and productivity of an office. In this webinar, sponsored by Peak Revenue Learning, a panel of leading executives will share their tips and ideas to help companies in the credit and collection industry hire the right employees. At a time when job candidates can be pickier than ever and when it's become harder and harder to hire employees, making sure that you're not making a mistake has never been so important.

Today's collection operation is loaded with data points. Collection software, dialing software, and every application is loaded with reports and analytical tools to help executives maximize their productivity and efficiency. In this webinar, sponsored by TCN, a panel of leading collection executives will walk through the importance of business intelligence tools and how companies can maximize their productivity.

This is an exciting time to be in the credit and collection industry. The development of new technology is being launched at an unprecedented pace, but it can be difficult to completely understand how all the different systems and products interact with one another. In this webinar, sponsored by TCN, a panel of leading experts from across the credit and collection industry will share their thoughts and perspectives into how companies can maximize the impact that new technology can have on their recovery and right-party contact rates without making spending or compliance-related mistakes.

Training collectors can be a complex and mundane task. Keeping the attention of employees and making sure they are engaged is no small feat. In this webinar, sponsored by Peak Revenue Learning and The Collections Coach, we have two of the foremost training experts from the credit and collection industry here to share their tips and insights into how they make sure individuals not only learn what is important, but retain it as well.This webinar is being generously sponsored by Peak Revenue Learning and The Collections Coach. You’ll get the chance to hear about them a little later throughout our program today.

Text messaging is becoming a more popular tool for companies in the credit and collection industry. Consumers appreciate the convenience of being able to communicate on their terms and are more likely to engage than other, more traditional, forms of communication. But, setting up a text messaging operation can be a daunting project. In this webinar, sponsored by Solutions by Text, a panel of compliance executives will share their tips for helping companies set up a text messaging operation that operates within all of the required laws and regulations.

Collectors are a different breed. It takes a special set of skills to be a good collector and finding individuals with those skills is not always an easy task. In this webinar, sponsored by Peak Revenue Learning, a panel of experts from the credit and collection industry will share their strategies for finding the best collectors. Especially as the industry starts to ramp up for income tax season, this is a webinar not to be missed.

Companies in the credit and collection industry are inundated with policies and procedures -- those from clients and vendors, as well as all of the regulatory guidance requirements at a state and federal level. But how do companies ensure that those policies and procedures are being followed? In this webinar, sponsored by Ontario Systems, a panel of leading experts from the credit and collection industry will share their insights and strategies into making sure that all employees are following the proper policies and procedures. At a time when even the most technical violation can lead to fines and class-action lawsuits, making sure that policies and procedures are being followed has never been more important.

Text messaging is becoming a more popular tool for companies in the credit and collection industry. Most consumers have a smartphone and many of them rely on text messaging as their primary form of communication. In this webinar, sponsored by Solutions by Text, a panel of leading experts from the accounts receivable management industry will share their insights into how deploying a text message communication strategy can help companies boost their contact and recovery rates.

The language used in collection letters is coming under increased scrutiny by plaintiff's attorneys and judges across the country. Even using the statutory language from the Fair Debt Collection Practices Act is not necessarily safe in some districts. In this webinar, sponsored by CompuMail, a panel of compliance experts from across the credit and collection industry will share their insights into what can and can't and what should and shouldn't be included in collection letters.

Text messaging and emails are two of the most bullish communication channels that companies in the credit and collection industry would love to start using. But there is so much uncertainty and confusion about what is and what is not allowed that many companies opt to just stay on the sidelines. But that doesn't have to be the case. In this webinar, sponsored by LexisNexis Risk Solutions, a pair of compliance experts from the credit and collection industry will share their perspectives about how to approach communicating via text messages and emails.

Collection agents are the lifeblood of a successful collection agency. That means they have to be humming on all cylinders in order to keep an agency's productivity as high as possible. In this webinar, sponsored by Peak Revenue Learning, a panel of experts in the credit and collection industry will share their tips and strategies for maximizing collector productivity.

Collecting on debt where the statute of limitations has expired requires its own special skillset. In this webinar, sponsored by Microbilt, a panel of experts from the credit and collection industry will share their tips and techniques for navigating the wares of time-barred collection. Time-Barred debt does not have to be a lost cause for a collection agency, creditor, or debt buyer. Sign up for this webinar to learn how you can still make money on those accounts.PANELISTS:Steven Fuernstahl, Stoneleigh Recovery AssociatesKelly Knepper-Stephens, TrueAccordRick Perr, Fineman Krekstein & Harris

Writing RFPs can be a thankless task and when you don’t win a contract, you often don’t find out what you did wrong. We’re fortunate to have a Nick Bernardo from My GovWatch to share his insights to help companies improve their RFP response rates. This webinar is sponsored by MyGovWatch.com