Profiles in Digital Leadership: Fraud vs. Friction

With over 20+ years in the fraud prevention space and multiple published books, Expedia Group Senior Vice President & GM of eCommerce, David Montague, has a wealth of expertise. In 2004, David started his own company, The Fraud Practice, focused on helping companies launch new payment and fraud strategies and improve their processes. In this podcast episode, David shares four key strategies all companies should implement within their fraud prevention strategy, the danger of "prevention mindset," and how to meet customer expectations as more consumers are now transacting online.

Whether she's speaking at universities or mentoring newcomers within the industry, Carmen Honacker, Senior Manager, Customer and Payment Fraud at Booking.com, keeps herself busy. In our latest episode, we talk with Carmen about the early days of fraud prevention and how companies have evolved to a customer-first mindset to enable frictionless experiences. Carmen also shares her thoughts on biometrics and the need to move away from static credentials to dynamic authentication.

The days of static usernames and static passwords are over. As threats evolve, it's time for companies and consumers to consider making the change to a passwordless system. Tune in to hear Trusona CEO and Founder, Ori Eisen. Ori explains the movement for a bulletproof internet and passwordless society along with his proudest moments and the origin of his company, Trusona.

Tom talks with Julie Fergerson, Chief Executive Officer at Merchant Risk Council (MRC) and Tom Sullivan, Director of Global Fraud Prevention at Starbucks & MRC Co-founder & Board Director Emeritus. They discuss the early days of MRC, how the organization has evolved over the last twenty years, and the bold MRC plans for the future.

We kick off our podcast with guest speaker, Lisha Bell from PayPal. Lisha shares her career journey within the payments space and discusses her current work with digital wallets. Tom and Lisha dive deep into the need for diversity within the fraud prevention space and Lisha's personal involvement in BLX VC, an organization that invests in Black and Latinx women founders and entrepreneurs.Connect with Lisha on LinkedIn