American multinational coffee company
POPULARITY
Categories
Welcome to another episode of LIFTS, where we explore the future of fitness, wellness and human performance. In this episode, hosts Matthew Januszek and Mohammed Iqbal are joined by Nico Varano, CEO of SWTHZ, one of North America's fastest-growing recovery and wellness brands. Recovery has become one of the biggest growth opportunities in health and fitness, with consumers increasingly seeking experiences that help them reduce stress, improve performance and build healthier habits. But what does it take to build a business around recovery? Nico shares his journey from becoming SWTHZ's very first franchisee to leading the company as CEO. Together, they explore why recovery is becoming a category in its own right, how contrast therapy is evolving beyond a wellness trend, and why hospitality, technology and habit-building are central to creating lasting customer experiences. The conversation also looks at the role of AI, wearables and personalised data, the differences between private and communal recovery experiences, and what the future holds as SWTHZ continues its expansion across North America. In this episode, we cover: Nico's journey from customer to CEO Why recovery is becoming a category of its own Building a scalable wellness franchise The rise of private contrast therapy experiences How hospitality is redefining customer expectations The role of AI, wearables and data in recovery Why habit-building matters more than one-off experiences The future of recovery, wellness and preventative health
This week on Wise_N_Nerdy, Joe's out, so I called in one of my favorite people to cause absolute chaos: Josh Cooper from Uploads of Fun and my co-host on The Little Brown Pill. We somehow go from debating the worst fictional roommate ever to reliving embarrassing stories, Dragon Con, burgers, mushrooms, and enough coffee talk to make a barista question their life choices. If you've ever wondered what happens when two friends are given microphones and zero adult supervision... this is it. Then things really go off the rails. We answer the age-old question of how to become a full-fledged coffee snob, roast everything from Starbucks to mushroom coffee, argue over fast food burgers, tell stories that probably should've stayed private, and somehow end up discussing ThunderCats, Fight Club, Pokémon cards, and whether Pig-Pen would be the roommate from hell. It's the kind of conversation that only makes sense while you're listening—and somehow gets funnier the deeper it goes. If you like nerd culture, dad humor, caffeine-fueled debates, and two guys chasing every rabbit trail they can find without ever losing the fun, this episode is for you. Grab your favorite mug, hit play, and come hang out with us. Just don't blame us if you suddenly find yourself shopping for a pour-over kit by the end of the episode. Learn more about your ad choices. Visit megaphone.fm/adchoices
Vinny Lingham is a Bitcoin OG who pioneered gift card payments in 2012 with Gyft, served on the board of the Bitcoin Foundation, spearheaded blockchain identity verification with CIvic, and in more recent years moved on to managing risk with Praxos Capital. Thanks to some of his accurate price predictions, Vinny has also received the nickname "The Oracle". In this episode, we talk about his Bitcoin journey and how his views have evolved over the last 14 years. Time stamps: 00:01:06 Intro & sponsors: Vinny Lingham, 15 years in Bitcoin 00:02:04 Gyft: a dozen companies and one gift card problem 00:02:26 Chargebacks, stolen cards & getting attacked by scammers 00:04:13 Why Bitcoin looked like the perfect payment rail 00:04:51 Zero-conf payments and the first-seen rule 00:05:48 The Starbucks and McDonald's signature math 00:06:51 100,000 Bitcoin payments, zero double spends 00:07:13 Civic's Bitcoin patents & the 2017 fee explosion 00:07:37 Blockstream, Adam Back, MIT and the Epstein files 00:08:10 Core keeps pruning dissenting voices 00:08:55 Why Bitcoin still can't be the whitepaper's payment system 00:09:08 Counterparty, Mastercoin & the birth of Ethereum 00:09:34 "Nothing has happened in Bitcoin in five years" 00:10:16 Why he went and backed Solana instead 00:10:23 Sympathy for BIP 110 over Core 00:11:08 Inscriptions can be done many ways 00:12:27 "Lightning will be ready in 18 months" forever 00:13:26 Drivechains, BIP 300 & the Ecash fork paying miners 00:14:44 UX, mainstream users and idiot-proof money 00:15:17 People who don't know you can hold BTC outside an ETF 00:15:27 Is the ETF the real scaling layer? 00:15:37 What Vinny signed up for when he read the whitepaper 00:16:30 Wayne Vaughn in the chat 00:16:48 Saylor's Bitcoin Security Consortium and the $15M 00:17:24 Saylor argues against bigger blocks and covenants 00:17:49 How is this different from the Bitcoin Foundation? 00:18:36 Saylor as systemic risk: crashing the minority fork 00:19:43 Losing SPV and the simplicity of early Bitcoin 00:20:48 When did you last actually use Bitcoin? 00:21:22 Six confirmations vs Apple Pay 00:21:41 Gyft's customers who had no credit cards 00:22:07 Not a store of value: a store of liquidity 00:23:24 So what is a store of value, exactly? 00:26:00 The 100 year test: one ounce of gold buys one suit 00:27:09 Does the whitepaper ever say "digital gold"? 00:27:53 Saylor's redefinition: expensive to move, held by institutions 00:28:08 Privacy, tiny payments and why volume creates stability 00:28:42 Exchanges are layer two, Lightning is layer three 00:29:06 Solana at the World Series of Poker 00:30:07 BSV, Teranode, BCH and who actually handles volume 00:30:58 Does everyone really need to run a node? 00:31:30 Luke Dashjr, 16MB blocks and 50 billion Catholics 00:33:34 Arguing with someone who redefines words 00:34:33 How did Blockstream become so politically powerful? 00:35:40 Reid Hoffman's $20 million 00:36:26 Reading the Epstein files with Bitcoin eyes 00:36:45 Tether won the global south instead 00:37:42 "The community is people who never built anything" 00:38:00 Why Elon Musk walked away from Bitcoin 00:39:07 The ESG excuse & the Bitcoin Mining Council 00:40:05 Elon on bandwidth, latency and second layers 00:41:03 Why Civic started on Bitcoin and left 00:42:05 Multicoin, the Solana seed round & founding Praxos 00:42:29 Why "Civic" and not "Supra" 00:42:46 Nobody wants identity: crypto's actual number one use case 00:44:03 Zcash's comeback, Ironwood & the auditable supply 00:45:34 Delistings and the headwinds facing privacy coins 00:46:06 Why Zcash chose DeFi rails over merchant adoption 00:47:07 How to know you're in a bear market 00:47:25 Elgamarov & how small this world really is 00:48:10 What does Vinny actually hold today? 00:49:27 Praxos: delta neutral, funding rates and volatility 00:51:44 Sponsors: Braiins, Cake Wallet, SideShift, LayerTwo Labs, Orange Rock 00:54:40 Wayne Vaughn's question: will the CLARITY Act pass? 00:56:47 Michael Saylor and the Strategy problem 00:57:14 The GBTC discount scenario 00:58:16 Why August could be a bloodbath 01:01:56 Node counts, sybil attacks and hash rate 01:03:16 The rewritten history of SegWit and SegWit2x 01:04:19 How Bitcoin Cash became the fallback plan 01:04:59 Gavin Andresen and the word "bamboozled" 01:06:00 Was Craig Wright involved at all? 01:08:04 Hal Finney's logs and the Van Nuy, California IP address 01:08:55 GMX, German privacy law and the missing paper trail 01:11:17 Roger Ver, the checksum test and Craig 01:13:00 Asking Claude who Satoshi is 01:14:17 The case for Nick Szabo and the trusted third parties 01:15:31 The counterfactual: what if Bitcoin had scaled? 01:19:35 Tron, USDT and five years of outperforming BTC 01:20:09 Bitcoiners understand supply, not demand 01:20:36 What happens when the block rewards run out 01:21:15 Rentable SHA256 and the state actor attack scenario 01:22:54 Will Vinny claim the August fork airdrops?
Send me a message!Both words mean "to acquire something in exchange for money." But in American English, they sound completely different—and using the wrong one makes you sound like a learner, not a native speaker.In this episode, we break down when to use "buy" (casual, everyday) and when to use "purchase" (formal, official, business). You'll learn the register differences, the situations where each one fits, and why understanding this "vibe difference" is what separates textbook English from real Social English.Key Scenarios: When you're at Starbucks • When you're signing a contract • When you're texting a friend • When you're talking to a client • When you're shopping onlineListen and discover: Why "purchase" in the wrong moment makes you sound stiff • Why "buy" is the default for everyday American life • How register matters more than vocabularySHOW NOTES !!Same Meaning, Different Vibe:Both "purchase" and "buy" mean to acquire something in exchange for money. But in American English, they're used in completely different situations. Using the wrong one makes you sound formal when you should sound casual, or casual when you should sound formal.Key Contexts for "Buy":- Ordering at Starbucks: "I'm going to buy coffee"- Texting a friend: "I bought the new Taylor Swift album"- Casual shopping: "I'm buying groceries this weekend"- Natural conversation: "They bought their house in 2015"Key Contexts for "Purchase":- Legal documents: "Date of purchase: July 17, 2026"- Business emails: "We will purchase office supplies"- Formal transactions: "The company purchased new equipment"- Financial terms: "Your purchase receipt is attached"Cultural Note: In American English, "buy" is the default. "Purchase" is the formal outlier. If you're not sure which to use, default to "buy."Challenge: Write two sentences—one casual (using "buy"), one formal (using "purchase"). Notice the difference in how they feel.Support the showYour friends speak English. You want to join them naturally. You're afraid. That fear is normal. | 友達が英語を話してる。自然に入りたい。怖い。その恐れは普通。Here's the thing: you already have the English. You just need the framework. | ここがポイント:英語はもう持ってる。フレームワークが必要なだけ。Get the free guide and start today: www.realsocialenglish.com | ガイドをもらって今日から始めよう。Instagram @social_english_for_japanese TikTok @realsocialenglish
Episode 385! Philip Dröge en Menno Swart fileren de irritante video van Corendon. De "kroe" van deze prijsvechter gaat Starbucks koffie serveren, uit een pakje. Bekijk de video van deze episode via YouTube: https://youtu.be/c1eRBu0SIbs We zijn voor de gek gehouden door Egmond Vintage Wings. Ze gaan een vliegende replica bouwen van de beroemde "Spin" van Anthony Fokker. Bosbranden blussen met Franse A400M. Nieuw: kruisraketten lanceren vanuit een C-390 transportvliegtuig. Fantastische beelden van een Japans watervliegtuig. 23 juli was de drukste dag ooit qua vluchten in de wereld. Het hele pakket in eigen hand: een vliegveld wil een eigen airline in de markt zetten. Ideetje misschien voor Schiphol? Nieuwe Porsche probeert de Stratocaster bij te houden. NASA-baas steelt de show in een MiG-29. Passagiers schrikken als een battery pack in de fik vliegt bij China Southern. Influencer boos op de ontwerper van gate M, voor de goedkope vluchten op Schiphol. Duur heen-en-weertje: Máxima eventjes in Nederland met een private jet. En nog veel meer. Muziek: "Zwoele Zomernachten" - @RutgervanBarneveldOfficial Tips en commentaar stuur je naar info@tmhc.nl Luister ook naar de Pantserbakken podcast.
Grace Ybarra and Galen Clavio are back on CrimsonCast to recap Big Ten Football Media Days, Galen's trip through Chicago and Las Vegas, and the increasingly strange world of college football media season.The episode starts with travel chaos, old minor-league hockey memories, and the surreal overlap of Big Ten Media Days and Lollapalooza in downtown Chicago. That leads naturally into the important question: which Big Ten coaches would fit best — or worst — at a Lolla VIP tent?From there, Grace and Galen dig into the actual football conversation. Curt Cignetti remains the central figure, from his SEC “hype machine” comments to the way he handles media attention without sounding scripted. They talk about why Cignetti has become such a compelling quote machine, how his rise compares to other coaches, and why his presence gives Indiana a unique voice in the Big Ten vs. SEC argument.The second half focuses heavily on Indiana football: the Hoosiers' player representatives at Media Days, the transition from the JMU-era culture carriers to IU-developed leaders, lazy national narratives about the roster, and the skepticism around Josh Hoover replacing Fernando Mendoza. Grace and Galen also discuss Big Ten unity, conference depth, Ohio State and Michigan rivalry comments, Ryan Day's media energy, Purdue expectations, Starbucks orders, and why football season suddenly feels very close.
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Every leader's obsessing over which AI model to deploy. Joseph Michelli argues they're ignoring the real algorithm: the middle manager who decides whether AI feels like a gift or a threat. Drawing on Gallup data — 42% of quits are preventable, and one weekly conversation quadruples engagement — plus a Starbucks store-manager story, he unpacks why enabling managers, not announcing tools, is what turns AI into engagement.
Tonight we have unexplainable creatures, haunted coffee shops, a terrifying long humanoid and much more. Keep it spooky and enjoy!Season 21 Episode 24 of Monsters Among Us Podcast, true paranormal stories of ghosts, cryptids, UFOs and more, told by the witnesses themselves.SHOW NOTES:Support the show! Get ad-free, extended & bonus episodes (and more) on Patreon - https://www.patreon.com/monstersamonguspodcastSupport Our Sponsors - https://www.monstersamonguspodcast.com/sponsorsMAU Merch Shop - https://www.monstersamonguspodcast.com/shopMAU Discord - https://discord.gg/ybjc9KUagYWatch FREE - Shadows in the Desert: High Strangeness in the Borrego Triangle - https://www.borregotriangle.com/Monsters Among Us Junior on Apple Podcasts - https://podcasts.apple.com/us/podcast/monsters-among-us-junior/id1764989478Monsters Among Us Junior on Spotify -https://open.spotify.com/show/1bh5mWa4lDSqeMMX1mYxDZ?si=9ec6f4f74d61498bSitgreaves Humanoids - https://www.headcountcoffee.com/blogs/coffee-news/the-sitgreaves-humanoids-arizona-s-unsettling-forest-sightings?srsltid=AfmBOop68vehmLXZIfM6vpRBYZ_oxjk7lWoaWzD07Fm5pIQRoe08m9ROLumberjack Cryptids - https://en.wikipedia.org/wiki/Fearsome_crittersNUFORC UFO Sighting 135129 (Las Cruces, NM – July 12, 2017) - https://nuforc.org/sighting/?id=135129NUFORC UFO Sighting 145946 (Las Cruces, NM – April 25, 2019) - https://nuforc.org/sighting/?id=145946NUFORC UFO Sighting 148236 (Las Cruces, NM – August 12, 2019) - https://nuforc.org/sighting/?id=148236NUFORC UFO Sighting 148238 (Las Cruces, NM – August 12, 2019) - https://nuforc.org/sighting/?id=148238NUFORC UFO Sighting 152704 (Mesquite, NM – January 17, 2020) - https://nuforc.org/sighting/?id=152704White Sands Missile Range - https://home.army.mil/wsmr/#:~:text=White%20Sands%20Missile%20Range%20is,America's%20Missile%20and%20Space%20ActivityLas Cruces, NM - https://en.wikipedia.org/wiki/Las_Cruces,_New_MexicoGeneral Wayne haunted television Unsolved Mysteries - https://www.youtube.com/watch?v=nbssFfYVYsMGeneral Wayne Inn - https://en.wikipedia.org/wiki/General_Wayne_InnShadows in the Desert documentary - https://www.borregotriangle.com/Perseid Meteor Shower - https://science.nasa.gov/solar-system/meteors-meteorites/perseids/Palomar Mountain Observatory - https://en.wikipedia.org/wiki/Palomar_ObservatoryPike's Peak haunting (Where Starbucks is located) - https://www.seattletimes.com/seattle-news/special-reports/ghost-stories-haunt-pike-place-market/Carbrook Hall Starbucks - https://www.yorkshirepost.co.uk/news/people/carbrook-hall-sheffield-breathtaking-history-its-now-a-starbucks-and-dubbed-the-most-haunted-coffee-shop-in-the-uk-3898119Starbucks exorcism - https://www.youtube.com/watch?v=K2G0FYzCvXEInside the basement of a Fall River coffee shop with a dark history - https://www.youtube.com/watch?v=SPrrg-OoJPwAudiobook - I Saw It Out There: Terrifying True Stories of Unexplained Encounters, Cryptid Sightings, and Paranormal Horrors in the Wilderness - https://www.amazon.com/Saw-Out-There-Terrifying-Unexplained/dp/B0H73QJHWS/ref=sr_1_2?dib=eyJ2IjoiMSJ9.u11OhLBmHryIK9jZ8Yb3EKTxZShUAmG0SFWLm0AFIkBgaSrF9DWLrWbzwqWdWb0JyC4GDVgmKp0OfTmA-kH5eFUJuBb6hBSnUNj5jFAyI3c.uqkWWTQ99MKPHUx264DZOj7q6Lpklf2i4AOSq4Oo_d4&dib_tag=se&keywords=Derek+Hayes&qid=1783125122&s=audible&sr=1-2Music from tonight's episode:Music by Iron Cthulhu Apocalypse - https://www.youtube.com/c/IronCthulhuApocalypseCO.AG Music - https://www.youtube.com/channel/UCcavSftXHgxLBWwLDm_bNvAMusic By Karl Casey @ White Bat Audio - https://www.youtube.com/@WhiteBatAudioWhite Bat Audio Songs:DivaLast NightPersonaMidnight Run
This week we're catching up on everything that's happened over the last few days... and somehow it includes a trip to urgent care, a fake broken toe, girls' night, minivan debates, and a life update after our move to Nashville. We also answer some of your questions about how we're really doing since the move, what work looks like now, missing family, surviving life with four kids, and why neither of us is getting much sleep these days. As always, it's a little chaotic, a lot of laughing, and feels like you're hanging out in the living room with us. Subscribe to our official YouTube channel, @deinfluencedpodcast, and follow along on Spotify, Apple Podcasts, or wherever you get your De-Influenced fix. You can also find us on Instagram and TikTok at @deinfluencedpodcast. Thanks so much for listening and supporting the show! Sponsors Cozy EarthHead to cozyearth.com and use my code DANI for an exclusive 20% off. Cash App If you're ready to start teaching money habits without adding more stress to your plate, download Cash App and set up a managed account for your child today. For a limited time, new Cash App customers who are parents can use our exclusive referral code FAMILY10 to earn $10. Download Cash App, enter the referral code in your profile, send $5 to a friend within 14 days, and you will receive $10. Terms apply. Cash App is a financial services platform, not a bank. Banking services provided by Cash App's bank partner(s). Prepaid debit cards issued by Sutton Bank, Member FDIC. Cash App Visa® Debit Flex Cards issued by Sutton Bank, Member FDIC, and The Bancorp Bank, N.A., pursuant to a license from Visa U.S.A. Inc. See terms and conditions for the Sutton prepaid card, Sutton debit flex card, and Bancorp debit flex card. Savings and Offers provided by Cash App, a Block, Inc. brand. Parents and legal guardians can open a managed account for kids 6–12. Visit cash.app/legal/podcast for full disclosures. Ross Find your nearest Ross at RossStores.com. ResortPass Go to resortpass.com/dani and use code DANI for $20 off your first booking of $100 or more. resortpass.com/dani, code DANI. ResortPass—the day is yours. Rythm Right now, Rythm is offering our listeners 15% off your first month and free shipping at rythm.health/dani. Stop guessing, start testing. Our Place Upgrade your kitchen with Our Place today. Visit fromourplace.com/DANI and use code DANI for 10% off sitewide. With a 100-day trial, you can try it completely risk-free. Starbucks Learn more at Starbucks.com/Partners. Learn more about your ad choices. Visit megaphone.fm/adchoices
P.M. Edition for July 30. The U.S. economy grew just 1.5% last quarter, lower than the previous quarter and falling short of economists' expectations. WSJ economics reporter Harriet Torry explains why the details in the report, particularly around consumer spending, suggest things aren't as bad as the headline number makes it seem. Plus, the buzzy AI-focused hedge fund Situational Awareness, founded by AI whiz kid Leopold Aschenbrenner, sold most of its stock portfolio to investment firm Citadel. We hear from WSJ special writer Greg Zuckerman about why this happened and where the company goes from here. And a big rally in tech companies sent U.S. stocks soaring today. Alex Ossola hosts. See the new fronts in the Iran war. Sign up for the WSJ's free What's News newsletter. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
A.M. Edition for July 30. Meta shares fall and Microsoft rallies after the hyperscalers sent very different signals on how they're monetizing their massive AI outlays. Plus, as some people are allowed to return to their homes in southwestern France, WSJ's Ed Ballard says a debate over aging water bombers and the country's readiness ahead of a summer of wildfires is picking up. And DoorDash secures a key certification from the FAA to use drones for deliveries. Luke Vargas hosts. Sign up for the WSJ's free What's News newsletter. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
Have you ever looked like you had everything under control while quietly falling apart inside? Have you ever thought, "I'm fine. I just need to get through this." Or maybe... "I don't want to be difficult." "I don't want to inconvenience anyone." Today I'm sharing a much more personal story than I usually do. What was supposed to be a once-in-a-lifetime family trip ended with three broken ribs, a collapsed lung, and a hospital stay — and it forced me to confront something I'd been minimizing for years. This isn't really a story about a vacation gone wrong. It's about people-pleasing. It's about powering through pain. It's about how easy it is to ignore your own needs while making sure everyone else is comfortable. And it's about why those patterns matter so much when you're building an alcohol-free life. For the full show notes, kindly go to this podcast episode link: https://hellosomedaycoaching.com/the-wake-up-call-i-didnt-see-coming-people-pleasing-pain-and-protecting-your-sobriety/ 4 Ways I Can Support You In Drinking Less + Living More Join The Sobriety Starter Kit, the only sober coaching course designed specifically for busy women. My proven, step-by-step sober coaching program will teach you exactly how to stop drinking — and how to make it the best decision of your life. Save your seat in my FREE MASTERCLASS, 5 Secrets To Successfully Take a Break From Drinking Grab the Free 30-Day Guide To Quitting Drinking, 30 Tips For Your First Month Alcohol-Free. Connect with me for free sober coaching tips, updates + videos on YouTube, Instagram, Facebook, Pinterest and TikTok @hellosomedaysober. Love The Podcast and Want To Say Thanks? ☕ Buy me a coffee! In the true spirit of Seattle, coffee is my love language. So if you want to support the hours that go into creating this show each week, click this link to buy me a coffee and I'll run to the nearest Starbucks + lift a Venti Almond Milk Latte and toast to you! https://www.buymeacoffee.com/hellosomeday
One day after the sell-off sparked by Fed Chairman Warsh's comments at his post-Fed rate decision news conference, Carl Quintanilla, Jim Cramer and David Faber explored mega-tech earnings and the AI trade: Microsoft shares soared and Meta shares tumbled in reaction to their respective quarterly results and AI spending guidance. Starbucks CEO Brian Niccol joined the program to discuss higher sales and upbeat guidance that lifted the stock. Arm Holdings CEO Rene Haas spoke about the company's AI-fueled results that boosted the stock. Also in focus: Sources tell David that AI investor Leopold Aschenbrenner's hedge fund unwound all of its public stock positions due to steep losses; Earnings winners and losers; Jersey Mike's goes public. Squawk on the Street Disclaimer Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
Denver's downtown is bleeding out — and city hall is spinning the corpse. Despite pouring $177 million into a renovation project and insisting the urban core is on the mend, three iconic businesses have permanently closed: Rock Bottom Brewery, 1Up Arcade Bar, and others that defined what downtown Denver once was. The city's own numbers quietly tell the story officials won't: a vacancy rate approaching 40%, surpassing even Seattle as the benchmark for progressive urban collapse.The causes aren't mysterious. Years of defund-the-police ideology, a revolving door for criminals, and sanctuary-city status signaled to businesses — and the criminals who prey on them — that Denver's leadership had chosen a side. When a Rockies game day can't keep the bars open, the math has broken down completely.Denver officials point to falling crime statistics as proof of a comeback. But a 40% commercial vacancy rate, combined with Rock Bottom closing its doors for good, is the kind of evidence that doesn't care about press releases. Colorado was once a state people built things in. Progressive leadership has made it a state people leave.CHAPTERS0:00 The Blue City exodus hits Denver: 3…1:05 Three Downtown Denver Businesses Close2:49 One Up Arcade Closes Near Coors Field4:29 Rock Bottom Brewery Closes in Denver6:52 Crime and Pandemic Drive Denver Closures8:03 World Cup Disappoints Seattle Local…10:28 Washington State Warns on Potent…11:29 Church and Union Denver Closes Saturday12:54 Denver Office Vacancy Hits Record High14:29 Katie Wilson Backtracks on Starbucks…16:34 Revisiting Denver's Tren de Aragua…17:33 Until Next EpisodeSubscribe to @reasonablenews for daily coverage of the stories the mainstream media buries — the blue-city exodus, failed urban policy, and what's really happening in your backyard.#GavinNewsom #CaliforniaPolitics #BillionaireTaxGO PREMIUM WITH REASONABLE+ FOR UNCENSORED ACCESS
Washington's millionaire income tax is heading to a ballot fight. Initiative 645 has been officially certified after more than 500,000 signatures were verified, forcing a statewide vote this November on whether to repeal the capital gains income tax that Governor Bob Ferguson has staked $13 billion in state spending on. Ferguson appeared at Seattle press events to call the repeal a big mistake — but it's hard to take the warning seriously when the people he claims to be protecting are already gone.Jeff Bezos left. Howard Schultz left. Starbucks is reportedly relocating to Tennessee. Washington Democrats passed the income tax on the promise it would stay limited to millionaires, then began laying the groundwork to expand it — and they funded the whole social welfare apparatus on the Climate Commitment Act, which voters already repealed once. The $13 billion isn't at risk because of the initiative. It's at risk because Democrats built it on a foundation voters never consented to.Let's Go Washington argues the problem was never revenue — it was a spending addiction that required new taxes to sustain itself. After years of a Democrat supermajority ramming through policies and then daring voters to undo them, Washington residents are getting a direct vote on whether the experiment continues. Washington state's income tax has been struck down or repealed eleven times. Round twelve is on the November ballot.Sean reads the I-645 certification text, walks through what $13 billion really means for the state's budget math, and explains why he thinks Washington is on California's trajectory — just a few years behind. Subscribe to @reasonablenews for daily commentary on Pacific Northwest politics and the stories the mainstream won't cover straight.#NFRP #WashingtonState #BobFergusonGO PREMIUM WITH REASONABLE+ FOR UNCENSORED ACCESS
Send us Fan MailOn the latest, Full Court Press: A College Basketball Coaches Show, LT ventures down to the beach with his family and decides to surprise new College of Charleston Head Coach John Groce with an unepxected visit. We have another lively conversation with one of our favorites on the expectation for Cougars Basketball, building championship culture, his love for Starbucks and Michael Jackson plus his appreciation for Akron and his excitement for Charleston. Real basketball. Real coaching. Real conversations.
Die Wall Street startet nach dem schwachen Vortag mit einer kräftigen Erholung, mit Rückenwind vor allem durch Microsoft. Der Softwarekonzern übertraf die Erwartungen bei Umsatz und Gewinn deutlich, Azure wuchs mit 43 Prozent stärker als erwartet und überschritt erstmals die Marke von 100 Milliarden US-Dollar Jahresumsatz. Zudem überraschte Microsoft mit einem robusten Ausblick und signalisierte trotz unverändert hoher Investitionen keine weitere Ausweitung der KI-Ausgaben. Genau das kommt an der Börse gut an, nachdem zuletzt die Sorge vor einer unkontrollierten Ausgabenflut im KI-Sektor zugenommen hatte. Meta zeigt dagegen die Kehrseite des KI-Booms. Zwar stieg der Umsatz um 28 Prozent, doch die Gewinne blieben wegen eines Anstiegs der Kosten um 55 Prozent hinter den Erwartungen zurück. Der freie Cashflow brach auf 784 Millionen US-Dollar ein, den niedrigsten Wert seit 2022. Wie dem auch sei, rechnete die Wall Street mit negativen Cashflow. Mark Zuckerberg bekräftigte die langfristige KI-Strategie, dämpfte aber Spekulationen über eine Vermietung überschüssiger Rechenkapazitäten. Insgesamt bleibt damit die zentrale Frage für die Wall Street bestehen: Wann beginnen sich die gewaltigen KI-Investitionen auszuzahlen? Bei weiteren Ergebnissen überzeugten Starbucks, Fortinet, Lam Research und Robinhood mit teils deutlich besseren Zahlen und angehobenen Ausblicken. Chipotle meldete ein solides Quartal und erhöhte die Prognose für das vergleichbare Umsatzwachstum, während Arm trotz guter Zahlen und eines ordentlichen Ausblicks unter hohen Erwartungen litt. Qualcomm enttäuschte dagegen mit schwächeren Margen und einem vorsichtigen Gewinnziel für das laufende Quartal. Auch Carvana blieb trotz höherer Umsätze bei den Margen hinter den Erwartungen zurück, während Bristol Myers Squibb, Cigna, KKR und L3Harris mit starken Ergebnissen und verbesserten Jahreszielen positiv auffielen. Ein Podcast - featured by Handelsblatt. ► Entdecke den exklusiven NordVPN Deal! Jetzt risikofrei testen mit einer 30-Tage-Geld-zurück-Garantie: https://nordvpn.com/wallstreet * ► Erhalte einen exklusiven 15% Rabatt auf Saily eSIM Datentarife! Lade die Saily-App herunter und benutze den Code wallstreet beim Bezahlen: https://saily.com/wallstreet * ► Direkt an der Börse handeln mit tradegate.direct: https://bit.ly/WallStreet_Juni * +++ Alle Rabattcodes und Infos zu unseren Werbepartnern findet ihr hier: https://linktr.ee/wallstreet_podcast +++ ► Mehr Einblicke: https://bit.ly/360wallstreetpc * Impressum: https://www.360wallstreet.de/impressum *Werbung
Markets weighed a flurry of corporate earnings alongside an unusually divided Federal Reserve, leaving investors with fresh questions about where opportunities lie. Michelle Martin unpacks Keppel's sharp drop in headline profit and why its underlying business tells a much stronger story as the company continues its asset-light transformation. She also explores why DBS believes StarHub could emerge as an unexpected winner following the collapse of the M1-Simba deal, and what renewed consolidation could mean for Singapore's telecom sector. The programme also covers a strong turnaround at Starbucks, a volatile night on Wall Street following a split Fed decision, and the latest winners and losers from the AI investment cycle, including Microsoft, Samsung Electronics and Meta Platforms. Plus, Singtel's reported plans to unlock value from its fast-growing data centre business, Nxera, through a potential dual listing and REIT, and in the Last Word, why FIFA's proposed US$20 billion commercial rights deal raises bigger questions about the growing influence of private capital in global sport.See omnystudio.com/listener for privacy information.
A.M. Edition for July 29. Oil prices rise after Iran launches a surprise missile attack on U.S. forces. Plus, Europe's luxury brands try to move past years of sluggish demand. And as Meta spends big on its AI transformation—technology CEO Mark Zuckerberg says the U.S. should help to accelerate—Journal reporter Meghan Bobrowsky says a host of lawsuits could cost it billions. Luke Vargas hosts. Sign up for the WSJ's free What's News newsletter. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
The traders monitoring after-the-bell mega cap earnings like Meta, Microsoft and Qualcomm. Live reactions to the reports and what they mean for the tech market in the second half. Co-head of technology and portfolio manager at T. Rowe Price Tony Wang talks all things tech and where he thinks the best trades are in that market.Then, the Fed keeping interest rates at 3.5-3.75%. All the details from today's FOMC meeting and why Fed Chairman Warsh is praising the surge in high tech capex. Plus, earnings results from Starbucks, SK Hynix and more. Fast Money Disclaimer Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
What if the reason your business cannot scale is not your team, your strategy, or your market. It is you. Rajesh Nagjee is a business physicist. Over more than 30 years, he has worked with over 350 CEOs across 15 countries to solve what he calls the founder bottleneck. That moment when a company is ready to scale but still depends on the founder for decisions, clarity, and stability. He is also the creator of CEO Freedom OS, a leadership architecture designed to help CEOs scale without losing control. In this conversation, Larry Olsen sits down with Rajesh to talk about how the very person who built the company becomes the one holding it back. Not because they are not capable, but because the way they think, decide, and operate has not evolved at the same speed as the business itself. What you'll hear: • Why Rajesh believes recognition produces a fixed way of being (and how it locks founders into identity traps) • The 1989 breakdown that reshaped Rajesh's entire methodology • The observer effect in quantum physics applied to founder-run businesses • The five default states of survival that keep leaders stuck (cynical, skeptical, resigned, cocky, arrogant) • The two intersections: where whining lives, and where possibilities live • Rajesh's father's line that shaped his life: the moment you decide, you will succeed • What Rajesh learned from meeting Mother Teresa about ruthless compassion ABOUT RAJESH NAGJEE Rajesh Nagjee is a CEO mentor and self-described business physicist with over 30 years of experience and work with more than 350 CEOs across 15 countries. He is the creator of CEO Freedom OS, a leadership architecture designed to help CEOs scale without losing control. His methodology was forged through personal breakdown in 1989 and refined over decades of working with founders and leaders. Based in Dubai. ABOUT LARRY OLSEN Larry Olsen is a Two-Time Vistage Speaker of the Year and Fortune 50/500 Executive Performance Advisor with 40+ years of client work at Toyota, PepsiCo, Starbucks, Harley-Davidson, Honda, American Airlines, State Farm, Frito Lay, Lexus, and Tropicana. He is the author of Get a Vision and Live It! and the founder of Performance Driven Neurology. IF THIS LANDED FOR YOU The next step is Larry's Brain Hacks Intensive. It is a guided practice that walks you through the foundational mindset shifts Larry teaches Fortune 500 executives. Brain Hacks Intensive: https://neuromindedcollective.com/brain-hacks-challenge FOR EXECUTIVE LEADERS AND FOUNDERS If you want to find out which patterns are currently running your leadership, take Larry's free 5% Leadership Assessment. Less than 5 percent of leaders operate from the patterns it measures. 5% Leadership Assessment: https://tally.so/r/kde74r CONNECT WITH LARRY Website: larryolsen.com LinkedIn: linkedin.com/in/larry-r-olsen CONNECT WITH RAJESH NAGJEE LinkedIn: Rajesh Nagjee (posts regularly) Website: RajeshNagjee.com Email: Rajesh@RajeshNagjee.com SUBSCRIBE FOR MORE New episodes of the Brain Vault Podcast publish every other Wednesday. Yours in growth, Larry
Delta Airlines and Starbucks are teaming up!See omnystudio.com/listener for privacy information.
Bryan Gildenberg has his sights set on margins when it comes to Chipotle's (CMG) earnings after competitors in the fast casual space showed signs of compression. In Starbucks (SBUX), he argues competition will be the key pressure point for the coffee giant, as it will need to justify rising prices to core consumers. Tom White offers an example options trade for Starbucks. ======== Schwab Network ========Empowering every investor and trader, every market day.Options involve risks and are not suitable for all investors. Before trading, read the Options Disclosure Document. http://bit.ly/2v9tH6DSubscribe to the Market Minute newsletter - https://schwabnetwork.com/subscribeDownload the iOS app - https://apps.apple.com/us/app/schwab-network/id1460719185Download the Amazon Fire Tv App - https://www.amazon.com/TD-Ameritrade-Network/dp/B07KRD76C7Watch on Sling - https://watch.sling.com/1/asset/191928615bd8d47686f94682aefaa007/watchWatch on Vizio - https://www.vizio.com/en/watchfreeplus-exploreWatch on DistroTV - https://www.distro.tv/live/schwab-network/Follow us on X – https://twitter.com/schwabnetworkFollow us on Facebook – https://www.facebook.com/schwabnetworkFollow us on LinkedIn - https://www.linkedin.com/company/schwab-network/About Schwab Network - https://schwabnetwork.com/about
Several things came together today to tank Wall Street and that's where we start this evening. This is The Business News Headlines for Wednesday the 29th day of July, thanks for being with us again. In other news, we'll take a deeper look at the Fed decision today. Also in the news and a blow to unions a court strikes down collective bargaining in Wisconsin. Starbucks reports better than expected sales. An arts school in Michigan reveals a link to Jeffery Epstein and concerns about sexual involvement by faculty and staff. We'll check the numbers in The Wall Street Report and we'll take a deeper look at food prices that have spiked by 33%. Thanks for listening! The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.
This week, I sat down with Cosmic RX founder Madi Murphy. I met her when I wandered into the coffee shop she owned in Brooklyn nearly a decade ago, and since then, she's launched her own show, The Cosmic RX, published her first book, and started a family. Madi's comeback began when she decided to leave behind her brick-and-mortar businesses, stepping out of her comfort zone and into what she calls the “Cosmic Zone.” We talk about her trademark dispute with Starbucks over a drink she created, the public backlash that followed, and how that experience ultimately became the catalyst for greater confidence, visibility, and a completely different life path. Plus, she breaks down Saturn cycles and transits, the importance of embodiment over endlessly consuming information, and trusting your own timing. SHOW NOTES & RESOURCES: Learn more about Madi Murphy here Explore the Cosmic Revolution on Substack Follow Madi on Instagram: @iammadimurphy & @thecosmicrx Sign up for Madi Murphy's newsletter Listen to CosmicRx Radio with Madi Murphy Katie's Substack | Instagram: @letitouttt + @katiedalebout | Zine shop Explore my Creative Clinic If you liked this episode, try this one from the archive: Episode 335: But You're Still So Young, Redefining Our 30s with Kayleen Schaefer
As investors rotate out of chip stocks and question the AI spending boom, Apple is suddenly standing out for what it has not done.Mike Armstrong and Paul Lane discuss the continued selloff in tech and semiconductor stocks, Apple reclaiming the title of the world's most valuable company, and why its slower approach to artificial intelligence may be helping the stock even as valuation and input-cost concerns remain. They also break down the retirement math many people miss, including rising housing, insurance, healthcare, dental, and long-term care costs. Plus, they look at whether AI customer service is ready to replace human workers, why Starbucks is still struggling to revive growth, and why companies like Cracker Barrel keep turning to older executives when a turnaround gets messy.
Send us Fan Mail✈️
The Australian share market is poised for a stronger open as investors digest overnight US earnings and await the Federal Reserve's interest rate decision. Chipmakers remain under pressure, while oil and base metals have retreated amid easing Middle East tensions. Back home, all eyes will be on the latest consumer price index figures, while another round of major US tech earnings is due including Microsoft, Meta and Starbucks. James Gruber, Equity Market Strategist at CommSec takes you through all the key numbers. Check out our Market News page Follow us on:InstagramLinkedInYouTubeTikTok The content in this podcast is prepared, approved and distributed in Australia by Commonwealth Securities Limited ABN 60 067 254 399 AFSL 238814. The information does not take into account your objectives, financial situation or needs. Consider the appropriateness of the information before acting and if necessary, seek appropriate professional advice.See omnystudio.com/listener for privacy information.
This week, Jason is joined by professional heavyweight boxer, reality television personality, and Misfits Boxing Heavyweight Champion Chase DeMoor for a conversation about his journey from chasing the NFL to building a career in reality television and combat sports. Chase breaks down working at Starbucks while pursuing football, signing with the CFL, and pivoting to Too Hot to Handle after the pandemic disrupted his career. He reveals how reality television grew from $1,000 per week and small brand deals into six-figure appearances and a legitimate business. Jason and Chase also dive into the economics of professional boxing, including the expenses that reduced Chase's first $100,000 purse to roughly $25,000–$30,000. Chase shares the contract terms behind his victory over Andrew Tate, why he accepted a smaller payday for the opportunity, and how the win transformed his negotiating power and brand. Plus, Chase explains the psychology behind trash talk, reading opponents during faceoffs, and why constantly pivoting and reinvesting in himself has been the key to his success. Chase reveals all this and so much more in another episode you can't afford to miss! Subscribe to the Trading Secrets podcast! Host: Jason Tartick Audio: John Gurney Video: Marc Colcer Guest: Chase DeMoor Learn more about your ad choices. Visit podcastchoices.com/adchoices
Mazel Morons! This week, we talk about a near-miss on a Hamptons road, Josh shares how Barb is not above judging her own hallucinations, and Ben swears by his latest diet fad. Plus a pregnant woman's massive In-N-Out order, TRIGGER WARNING - a shocking Moron Mail on feral cats, an awkward Legoland encounter, and can you “What Are You Nuts?” yourself? What are ya nuts?! Love ya! Write us! Send your messages to goodguyspodcast1@gmail.com Follow us on Instagram and TikTok! Sponsors: Visit Carawayhome.com/GOOD10 to take an additional 10% off your next purchase. Hero Bread is offering 10% off your order. Go to hero.co and use code GUYS at checkout. Get 15% off Branch Basics with the code GOODGUYS at https://branchbasics.com/GOODGUYS #branchbasicspod Unlock all the best summer memories with the Tropical Butterfly Refresher from Starbucks. To shop the most wonderful deals for school, check out staples.com/GoodGuys. Visit resortpass.com/goodguys to get $20 off your first booking of $100 or more. Please note that this episode may contain paid endorsements and advertisements for products and services. Individuals on the show may have a direct or indirect financial interest in products or services referred to in this episode. Produced by Dear Media. Learn more about your ad choices. Visit megaphone.fm/adchoices
Keith welcomes back Todd Drowlette, star of A&E's The Real Estate Commission, to help demystify commercial real estate for residential investors. They explore which sectors are most resilient to disruption from AI, automation, and Amazon, why certain office and warehouse assets still work, and how service-based retail like nail salons and quick-service restaurants can offer durable returns. Todd breaks down the basics and advantages of triple net (NNN) leases, key considerations in office-to-residential conversions, and how rising interest rates are reshaping commercial deals. He also shares negotiation tactics from large commercial transactions that investors can immediately apply to their next rental property purchase. Episode Page: GetRichEducation.com/616 For access to properties or free help with a GRE Investment Coach, start here: GREmarketplace.com GRE Free Investment Coaching: GREinvestmentcoach.com Get mortgage loans for investment property: RidgeLendingGroup.com or call 855-74-RIDGE or e-mail: info@RidgeLendingGroup.com Invest with Freedom Family Investments. For predictable 10-12% quarterly returns, visit FreedomFamilyInvestments.com/GRE or text FAMILY to 66866 Unlock truly passive real estate income—visit flockhomes.com/GRE today to see if your properties qualify for a 721 exchange with Flock Homes. To get in the best physical, mental, and professional shape of your life, go to DanielThomasHind.com and apply for Daniel's intensive 1-on-1 coaching for burnt-out entrepreneurs and executives. Will you please leave a review for the show? I'd be grateful. Search "how to leave an Apple Podcasts review" For advertising inquiries, visit: GetRichEducation.com/ad Best Financial Education: GetRichEducation.com Get our wealth-building newsletter free— GREletter.com Our YouTube Channel: www.youtube.com/c/GetRichEducation Follow us on Instagram: @getricheducation Complete episode transcript: Keith Weinhold 0:01 Welcome to GRE. I'm your host Keith Weinhold. We're talking with the star of the A&E show, the Real Estate Commission today. What real estate sectors are safe from AI, robots, and Amazon disruption? How many deals on the commercial side are still going to implode due to mortgage rates resetting higher? And some of the best negotiation techniques from $100 million deals that you can use in your own deals, and more today on Get Rich Education. You know, Mid South Homebuyers, that top Memphis turnkey provider. I learned that a secret weapon behind their explosive growth is more than just you buying their properties. It's an executive coach. For nine years now, their CEO Terry Kerr and his COO Pat Nix have worked privately with a coach who I've now learned from too, and he doesn't market himself online anywhere. After 12 years behind the scenes, that coach is now making himself available exclusively for GRE listeners, his name is Daniel Thomas Hind. If you're a hard-charging business owner or investor who wants to get in the best shape of your life, physically, mentally, and professionally, you can fill out an application for a free consult. This is private one-on-one coaching for those willing to go to uncommon lengths to achieve uncommon results. Thanks to Daniel, we've all become better leaders, better operators, and better men. It started by showing up for ourselves. Now it's your turn. Go to DanielThomashHind.com. H-I-N-D. That's DanielThomashHind.com and sign up before spots fill. What if you got your mortgage loans the same place I get mine? You sure can at Ridge Lending Group NMLS 42056 They provided GRE listeners with more loans than anyone because Ridge specializes in investment property. They'll help you build a long-term plan for growing your real estate empire with leverage. Start your prequal and even chat directly with President Caeli Ridge. While it's on your mind, start at ridgelendinggroup.com. That's ridgelendinggroup.com. Speaker 1 2:19 You're listening to the show that has created more financial freedom than nearly any show in the world. This is Get Rich Education. Keith Weinhold 2:35 Welcome to GRE from Peoria, Illinois to Peoria, Arizona, and across 188 world nations. I'm Keith Weinhold, and you're listening to Get Rich Education. Though we're a show centered on how to build wealth through residential real estate investing, today we're talking mostly about the commercial side with a guest that's more comfortable investing in commercial real estate than he is residential. We'll learn why. He is the star of the new real estate show called the Real Estate Commission that airs on A&E Network. Todd Drowlette, because he was here with us last year shortly before the show debuted, and he had so many interesting things to tell us then. That's why he's back. Now we know that residential real estate is positioned well at surviving the boom in artificial intelligence's influence because everybody still needs a place to live. You can't download a kitchen or living room, and a chatbot can't replace a roof. But some types of commercial real estate are vulnerable to AI. I'm going to ask Todd which types and businesses are the most resilient to survive AI, robots, and Amazon, because there surely are some. He does a good job of making commercial real estate approachable to those that have never invested in it before. Keith Weinhold 3:59 Contrary to the narrative, he also likes to talk about why office real estate is not dead. Occupying both worlds, I will ask him about office to residential conversions and also get his take on what is happening with commercial loans because apartment investors have been feeling the pain ever since mortgage rates doubled and nearly tripled in 2022. I'll ask about commercial loans blowing up and just how much more of that is expected to happen because the pain is certainly not over there. Let's meet this week's guest. A series on A and E Television and streaming launched last year called The Real Estate Commission, and it's going well enough that it's gearing up for season two. The star of that show is with us today. He was with us last year just before the show debuted, and that's when he shared all kinds of interesting insights with us, like why. A gas station is on a certain side of the road. He's perhaps the most prolific commercial real estate broker in the nation. He's managing director at Titan Commercial Realty Group in New York, closing deals totaling over $2 billion all across commercial real estate sectors. He's represented everyone from local startups to national reits. Hey, welcome back to Get Rich Education, Todd Drowlette. Todd Drowlette 5:26 Thank you so much for having me back. I appreciate it. It's always great to talk to you. Keith Weinhold 5:30 Yeah, same. It was so interesting when you were here last year, and I do want to ask you about how it's going with the A and E show later. Most of our listeners own single family rentals or small multifamily, and I think the commercial side, Todd. Frankly, it it intimidates some people. I know I've thought of it that way before. What are some of the misconceptions that the residential side seems to have about the commercial side? Todd Drowlette 5:56 So a big misconception is that you have to be smart to do it. You certainly do not. A lot of people also think you have to already be a multimillionaire to do it, right? So the same way with residential, there's levels to it. There's levels to commercial real estate. So I say there's pros and cons, right? So in commercial real estate, if you have an office building or a shopping center or a ground lease, you rent to a McDonald's, whatever. You don't get phone calls at two in the morning saying my hot water tank just exploded, my furnace isn't working. So you still get property management calls, but they're typically from you know Monday through Friday, nine to five type of thing, and you don't need millions of dollars. People think you do. It's like you can buy a small two or three tenant office building or a two or three tenant retail shopping center, maybe something has a nail salon, hair salon in it. Depending on the market you're in, that could be a couple $100,000 to buy. If you're in a tertiary town in the United States, if you're in a major metro, it could be a million, 2 million bucks. But the rent is commiserate with what you're paying. So if you can make an 8 or 10% return, a lot of banks will finance startup people as long they're looking in commercial at the quality of the tenant and what the lease is. So you could have no experience, but if you're going to rent to a Hertz rental car, a Starbucks, a McDonald's, even if you personally have like say a 750 credit score, it's decent. It's not a perfect credit score, but you're financeable. They're lending in commercial real estate based on the credit and the length of the leases, not necessarily on your own financials. And a lot of people don't realize that, and they think, "Oh, bank's never going to approve me because I've never done commercial real estate before. Well, nobody's ever done anything until they do it, right? So as long as you start small, banks will lend to people, you know, on smaller things, there's a ton of pros to being in commercial real estate compared to residential. There's less competition. It's easier to repeat deals because once you know one tenant's looking for something, then you can find the next thing they're looking for, and it's a small knit group. You know, if there's 3 million real estate agents in the United States, I would say across the entire country, maybe 10,000 of us are commercial real estate agents. Keith Weinhold 8:05 Yeah. Todd Drowlette 8:06 So if you get into commercial, once you get into that network of people with a deal with the tenants and the whatever, you know, if you're in, you're in. If you're out, you're out. That was a very long answer to a very short question. Keith Weinhold 8:16 Well, some people even have one of the same hangups about residential real estate investing-they think just to buy income property takes an awful lot of money, not realizing you can start with a single-family home of less than 300k or even less than 200k still today and make a small down payment on it. And you know, Todd, I think one thing that refines commercial real estate for some people and piques interest among residential investors is one of the first things that they learn when they're finding out about commercial real estate investing is the triple net lease. Oftentimes, you see that abbreviated NNN out there, and how that can make things somewhat more hands off for that commercial real estate investor. So, can you tell us about triple net leases? Todd Drowlette 9:00 I sure can. Number one, the funny thing about triple net leases: none of the three things the N's represent start with an N. So your triple nets are literally your real estate taxes, your insurance, and your commonary maintenance. None of which start with an N. Yet it's called N N N. Keith Weinhold 9:14 It's kind of like reading, writing, and arithmetic. The 3r is what only one of them starts with an R. It's a terrible acronym, but yes. Todd Drowlette 9:22 Exactly. So there's different types of triple net properties. So essentially, a triple net property, unlike most residential, where you're responsible, you get X amount of rent, and then out of that rent for your income, you're going to subtract out your school tax, your property tax, your property insurance, liability insurance, you know, snow plowing, lawn mowing, all that type of stuff, right? So triple net properties, you have absolute net properties, which is the best thing you can own from a landlord's perspective. Those are things that are called absolute ground leases or an absolute net lease. Typically, you'll see those in like many gas stations. Will be that a lot of McDonald's. Deals are that where essentially you own a piece of property, you buy a piece of property, and you go here. You have X amount of time to put your building up, do construction, get your approvals. You're going to pay me X per month in a ground rent. You build your own building, you own your own building, you're responsible for it, and I just own the dirt. And those are typically 10 to 20 year leases with options. The downside of a triple net ground lease is you can't depreciate anything because it's just ground, right? So you don't get the depreciation you get with other properties, but you have no risk other than the credit of the tenant. So if you're signing a lease with the United States Postal Service and it's the federal government, you know you're getting that. Those will trade typically about one percentage point higher than U.S. Treasuries because there's very, very little risk in it. But there is some risk, so as an investor, you need a little bit better return than the guarantee of a U.S. Treasury. Todd Drowlette 10:54 Then you have roof and structure triple net properties, where basically, okay, the roof and the structure I'm responsible for as the landlord. Anything inside of that, or you're responsible for, and then the tenants pay the proportionate share of, like I said, the taxes, the snow plowing, whatever. If that's a multi-tenant building, then you run the risk. Oh, tenant moves out as the landlord, you got to pick up that percentage. If if you have a 10,000 foot building and someone's in 2000 feet and they move out, well, now you're responsible for 20% of that tax and CAM and insurance bill until you replace it with a new tenant. But typically, if you're investing in small strip centers, smaller office buildings, which people say office is dead, I've made a fortune in office. Office is not dead. You just have to own the right office in the right place. A lot of downtown offices are dead, where they're moving to the suburbs for drugs and a lot of other issues. But typically, you know, strip centers today, people are buying those for 8% returns to as much as 10, 12% and a lot of times they're vacancy. That's upside you can add into it as well. But again, these are all things that you can get into for a couple $100,000 down, and there's way more room for error than people think there is. As long as you have a professional that's looking at the lease for you before you buy it, you know you just want to make sure the guarantee is on the lease that you have corporate guarantees. But typically, if a bank will finance it, they're also looking at that. But it's not as scary as people think it is, and it's really a strong alternative to investing in single-family homes. Not that I'm knocking single-family homes. There's pros and cons to literally everything you do in life, as you know. 100. Keith Weinhold 12:28 A triple net lease, where in commercial property the tenant covers three main expenses or nets: property taxes, insurance, and the maintenance and repairs. And in a lot of the situations, like Todd is describing, that really leaves landlords responsible for little more than the mortgage, really increasing the passivity here. And you know, tenants that are willing to shoulder a triple net lease, I don't think of them as taking on those extra costs for nothing. I think about it is in exchange, tenants typically pay lower rent then, and the tenant also gets more control over the property in a triple net arrangement. Todd Drowlette 13:08 That's a generally safe thing to say, but I hate saying this. I can't believe I'm even saying this, but you know they say location, location, location. So it really depends on the market. The biggest mistake people make to go, oh, I get asked all the time, should I invest in land? I'm like, hell no, raw land. I go when I develop stuff, I have a use for it. Once I get the approvals, then I'll close and buy the land. Land banking stuff and just going and buying land and hoping it goes up in value. I have a number one rule that I always say to people, and it's anytime you can buy $1 for 50 cents, you buy it, but you don't buy property for $1 hoping it goes to $2 because there's no guarantee that that'll happen. In raw land, you know you have a guaranteed. You're paying taxes every year, so just paying taxes on something that's also not returning you anything is a terrible investment, in my opinion. You're speculating. If you want to speculate, just go to the casino, play roulette, pick black or red, and you have roughly a 50-50 shop minus the three greens, but there's a lot easier ways to make money than buying raw land. But shopping centers, triple net properties, there's definitely ways for people to get into that that are much lower risk, and they're not as scary as you'd think. And many banks will finance them. Keith Weinhold 14:18 Now, if you had to buy one commercial asset today, what would that be? I know that might depend on some factors, but generally, I've got to say, industrial comes to mind for me as one of the hottest commercial real estate asset classes in quite a while. Todd Drowlette 14:32 So I would pick two strategies. One would be high bay warehouse, whether it's specifically industrial or just warehouse, but things with high ceilings, open floor plans, like you know, a 20,000 foot warehouse, 30,000 feet, something in that range, that a lot of people want that type of use. Warehouse rents have been increasing way faster than office or retail rents have been in the same markets. And as things get more and more automated, you still need to ship stuff. You still need to. Stuff you still need to get things to people's houses, so with the whole AI boom and the crazy things that are happening, I think there's going to be a lot fewer people with jobs sooner than people realize. But I do think the warehouse is a good thing to be invested in, especially if it's on main streets. It could be retail, could be warehouse, could be whatever. The second thing I'll say that's very low risk are any businesses that Amazon can't compete with you for. So, a small strip center that's two or three tenants, that's a hair salon, a nail salon, service type business, retail tenants, because it's a turnover business. So, like nail salons, they're never going to come to your house and do your nails unless you're a billionaire, because they can make more money with people coming to them in back-to-back appointments. So any type of service business tenant that you can have, and typically nail salons, hair salons, they don't usually go out completely. Usually, if they don't want to do it anymore, they'll sell the business to somebody else, and you keep a tenant. From an ownership standpoint, there's very low turnover and having to pay new brokerage fees or do give tenant fit-ups or free rent to like get their business up and running. So I would either go high bay warehouse with loading docks like 18 foot, 20 foot or higher ceilings, open floor plans, overhead doors, 20, 30,000 square feet, or two or three tenant strip malls with high traffic counts, good suburban locations that have service type businesses. Those are your two. Would be very hard to lose as long as you don't overpay when you buy them. Keith Weinhold 16:25 This is such an interesting thing to say when you think about a resilient business, something that can't easily be disrupted by AI or Amazon, which something like a nail salon would fit into. Tell us about some of those other types that might fit into a small retail center that are resilient that way. Todd Drowlette 16:45 End caps, so any kind of like a Popeyes, a McDonald's, anything that's drive-through or food. Even you're starting to see, you know, the Tesla robots, and you're seeing more and more of that. However, people will still buy the food. So whether the employees are actually still in there, it's all robots. They still physically need a place that's close and convenient for people to drive to, or even the food delivery apps. Like a lot of the retail restaurants now are telling me 30, 40% of their orders are delivery through like Uber Eats and whatever. But those are great tenants to have because they're still making money, and as the world's changing, they're adapting. And I want tenants that adapt to the changing world. And honestly, they can afford to pay more. This is terrible. But from a strictly landlord perspective, the fewer employees they have, you don't have workers' comp claims, you don't have the insurance, you don't have all those things. The more you can afford to pay rent to landlords. So as the world's changing, those type of retail, small strip centers, end caps, fast food, QSR type food, quick serve retail. Those are definitely things that I would be considering if I was someone getting into this, and they're things that I also own. So I always recommend what I would do myself. Keith Weinhold 17:55 Right, and with that commercial tenant, if they're serving fast food, yes, it's not like their customer has to physically show up there at that business for that business to thrive. Todd Drowlette 18:06 And actually, if you have them as a tenant, because of the delivery, like with a drive-through, you're typically only working off one or two miles. But Uber Eats or these other meal services, they're now going out five, six, even seven miles in some places. So that actually means their sales could be higher. And another thing I didn't mention, but now I'm thinking, a lot of restaurant tenants will pay a percentage rent. So actually, as their sales go up, even though there's not more infrastructure, you know, strains from more customers coming in and out of your property, as they're doing the meal delivery, you're actually potentially be getting cut of that as a landlord with percentage rent, which is a thing that doesn't exist in residential real estate, obviously, there's multiple streams of income for triple net properties at times when you have percentage rent that doesn't exist in warehouse, where it's in retail. It doesn't exist in office, doesn't exist in warehouse, doesn't exist in residential. So that can be a nice bonus, and you see that with supermarkets, restaurants, different types of retailers pay percentage run. Keith Weinhold 19:05 Okay, so in a sense, Todd, we've been talking about going against the flow, if you will, in being in businesses that are resilient toward disruption from AI or Amazon. But while we're talking about industrial real estate, warehouses do come to mind for me soon afterward, I think generations ago maybe industrial had the connotation of a dirty factory. But today, when I think about warehouses, I think about Amazon fulfillment centers or AI data centers. So, what is the business like for investing in those sort of warehouse deals, and how do those deals even get put together for these warehouse types. Todd Drowlette 19:42 So you have two types. So you have people who do spec building. So there's guys that will go out and say, "Hey, I'm in the warehousing business, and they'll go through. They'll get approvals and they'll say they'll buy 10 acres, 20 acres, 30 acres, and they'll say, "Okay, we're going to." Put I'm making this up. 500,000 square feet of warehouse on this. They'll go get approved, but they basically will put up a spec building of 40,000 50,000 feet, and then they'll lease it. Depending how long it takes them to lease it, then they'll build the next one. Once you kind of have one building up, it's much easier to prelease. If you just have a piece of dirt and say, hey, I'm going to do a warehouse building here. Unless you have a direct in specifically with Amazon, and they're like, hey, we need to be in Skoda, New York, you know, at this exit within 10 miles of that. And it's like anything. Once you do something for someone once, they're working across the whole country. So if you're particularly good in a specific region as developer, they will often say, "Hey, find me a spot here, here, because they're in the business of getting open and running data centers. They don't care if you're making a profit on the real estate, and they're not set up to locally go through the approvals, know the politicians, know the process, that whole thing. So there's opportunities like that. If you don't know anyone from a hole in the wall, if you have a big piece of property and you start with whatever you're comfortable with to spec out a warehouse, 10,000 feet, 5000 feet. See how long it takes. Do you lease that in six months? Does it take three months? Does it take a year? And then you can kind of take some of the profits from that, either refinance, or if you have a construction loan, then build the next one, build the next one, and build the next one. You can kind of build out as the demand comes along. Keith Weinhold 21:22 You're listening to Get Rich Education. We're talking to the star of the A and E show, the Real Estate Commission, Todd Drowlette. So much when we come back. He's going to update us on what's happening with office to residential conversions, how much higher interest rate pain is still going to surface in some of these deals, and a negotiation tactic or two that you can use for your own residential deals. I'm your host Keith Weinhold. Flock Homes helps you retire from real estate and landlording, whether it's one problem property or your whole portfolio, through a 721 exchange, deferring your capital gains tax and depreciation recapture. It's a strategy long used by the ultra wealthy. Now, mom and pop landlords can 721 the residential real estate request your initial valuation. See if your properties qualify at flockhomes.com/gre. That's flockehomes.com/gre. Let me ask you something: If you've worked hard to build wealth, is your money positioned to actually support your goals? A lot of accredited investors leave capital sitting in cash because it feels safe, but inflation and missed income opportunities can quietly erode its value. Freedom Family Investments offers freedom notes for investors seeking structured income backed by real estate. It's a straightforward approach built on real assets, not speculation. And full disclosure, I'm an investor myself. What I like is that their team walks you through how it all works, so you can decide if it aligns with your portfolio and income goals. Every investment carries risk, and nothing is guaranteed, but with a track record of consistent, on-time investor payouts, they built real credibility. Todd Drowlette 24:15 Well, I'll tell you about some of the pitfalls, and I'll tell you the huge opportunities. If you have office buildings that are vacant, you know, particularly in downtown municipalities like in Albany, New York, you know, our state capital in New York. Politicians and the government right now are creating a lot of incentives to convert those, where they're putting up grant and giving away millions of dollars to private developers that you don't have to repay. So there's a huge opportunity to have people take on a lot of the risk for you to do it. Some of the pitfalls people get into are you want to pick the right office building to do it for. So you want to a make sure that that office building either has on site parking garages or on site parking because I've seen people try to do it and that. Downtowns where there's no parking, and you can put a lot of money in a building with no parking. And if you're not in New York City, where people are used to, and you're competing against suburban apartments, that's a tough sell. So that's number one. Number two, for whatever reason, people really want in office buildings and downtown settings floor-to-ceiling windows. So you really want to pick office buildings that already have floor-to-ceiling windows because it can be very expensive. If you get over three floors, it can be very expensive to cut out windows and make them larger. And another, this is a huge money potential pitfall if you're not careful. Many municipalities and states have different codes for elevators for residential buildings than they have for office. It makes no sense to me, but office buildings. It has to do with fitting the elevator has to be large enough that you can get a stretcher if someone had a heart attack and needed to be wheeled out. Ah, for some reason, residential buildings require larger elevators, and if your shaft isn't big enough and your car isn't big enough. You could have a million dollars or more of an unexpected expense to either make the shaft bigger. Some buildings you can't even do it. Keith Weinhold 26:08 Well, but if it was originally set up for- Todd Drowlette 26:09 It doesn't make any sense either. This is new. If you have an office building that's 30 stories tall, people could have heart attacks in the middle of the day at the office. So how is that any different than if they're at home in an apartment and have a heart attack, so it doesn't make any sense to me why the code is different for the fire code. But in New York State, the fire code is different, and that can be astronomically expensive, or it can literally stop your project dead in the tracks if it just becomes cost prohibitive to do it. Keith Weinhold 26:34 That's something that I never would have thought about. I generally like to see office to residential conversions revitalizing central business districts in our cities. You know, you talked about the parking before having less need for parking. If people can walk to work and where they work, that increases the walkability of an area. I like so many things about office to residential conversions, despite all the hardships and the pitfalls you have to avoid. Todd Drowlette 27:01 Oh, they're great. You just want to make sure you're picking the right building. So my point is, if you have five or 10 vacant office buildings, mostly vacant office buildings, just make sure you're choosing the right one. And before you buy it, do your due diligence and go through with contractors and engineers and architects that understand all the codes and say, hey, the other positive thing that saves money in office conversions is most office buildings. If you have an elevator bank, typically have bathrooms directly across from the elevator bank, so water and sewer can be very expensive when you're running apartments. So having central lines going up through usually concrete floors can save you a ton of money in the design and the layout of how you place the units and do it around central bathrooms, but typically larger office buildings will have plumbing and sewer on different parts of the floor. So it just means you have to go less distance and it saves money. And a lot of office buildings, even older ones, have higher ceilings, which today is very desirable for apartments. So if you can have a building that has natural light, high ceilings, and you can get grant money to do it, that's definitely something people should look into. And even with a smaller building, I've seen people in New York people are converting 5000 foot office buildings into like five units. You know, there's money to be made. You just have to buy right. I always say, you know, if you can buy $1 for 50 cents. Buy it. Don't buy $1 and hope it goes to $2 A Keith Weinhold 28:25 lot of these physical limitations, oftentimes in the office to residential conversion, and Todd in the residential world, oftentimes apartment buildings have been problematic. A lot of these syndicators have had their deals blow up because in 2022 or earlier they got five to seven year fixed rate debt. Those deals are coming due. The mortgage payments double, and a lot of times the operator just can't meet it, and it blows up. And apartment building values have been down about 30% nationally, largely for that reason, even though an apartment building owner gets a commercial loan, I still want to know from the commercial side and the commercial use type how much higher interest rate pain do you see that has surfaced and is still going to surface. Todd Drowlette 29:17 So, I'll answer this by quoting my grandmother. She said, "Anytime you want to cook, whatever size pot you think you need, pick twice that size pot and start using that. Keith Weinhold 29:29 Yeah. Todd Drowlette 29:29 So I say the same thing when you're financing a deal or you're writing it out and seeing what your returns are. I always say to people, make sure that you have a big enough cushion in there for all the things you can never predict in commercial loans, there's a ton of guys that are about to lose their shirts, and you're starting to see it because, unfortunately, I don't know if it's true in residential real estate, but in commercial real estate, I've seen guys go from nothing to 50 million, 100 million, $200 million net worths, but I've also seen. Lose everything. So what happens in commercial real estate that you don't want to do is so many people say OPM, use other people's money, use other people's money, use other people's money, which is fine as a strategy. But what you don't want to do is cross collateralized loans. So if you have one property and then you go, oh, let me refinance that and then buy a next property and I'll refinance that and buy the next property, and then the bank's like, okay, we'll refinance that, but we're going to now tie all these properties together as one mortgage, or you're going to cross guarantee these properties. Right. The problem with that is, the people who do that strategy, if you started at that, you know, in 2021 when interest rates, you could get things at three and three quarters percent. Well, commercial loans are five-year loans typically, and they might have 20 or 20-five-year amortizations. So, unlike a residential mortgage that's a 15 or 20 or 30-year self-amortizing loan, they're not. At the end of five years, you have a balloon payment that you have to pay off. So, if interest rates are going down, that's amazing because if your tenants are the same, and even if your rents didn't change, and you bought something at 6% and now it's at 5% Your cash flow goes up significantly, and nothing happened other than your refinance. The problem is you have a ton of guys right now, guys, women, people that were financing stuff five years ago at three and three quarters, and now interest rates are hanging six and a quarter, six and a half, depending on the property, is might maybe seven. Same tenant, same everything. You're giving the keys back to the bank because you're broke now. Because all of a sudden you're financing, you squeeze too much out of the deal. I always say you can take on the in in or you can take on the out, but you can't have both. So when people are financing stuff, they just need to make sure. Like here's another thing I'll go off on. A lot of people will buy stuff with tax credits, and you see even with residential apartments, a lot of guys are financing that, selling people tax credits. Economies and things change and things move. If a deal is so tight that you need the tax credits to make the deal make sense, yeah, don't do the fricking deal because tax credits should be an added bonus. That's just, hey, that's a nice adding to the cushion. So many people have razor thin margins. They go, oh well, I do the tax credits. If I can get 70 cents on the dollar, this is how I make the money. I tell people I will have nothing to do with tax credit deals unless it's strictly a bonus. The deal has to stand on its own, and always assume in the course of five years interest rates could go up three points or down three points. Most people will not listen to me and will not do that. If you do that, you'll never get killed and you won't lose a property. It's super conservative, but there's enough money you can make, and if you buy it right, that's how you can afford to figure that spread in when you're financing something. But just so many people get greedy, and I just think back to my friend Bob Bear, who died. I met him when he was like 70-five. He was a billionaire, self-made, and he used to say to me, "It's not what you make; it's what you keep. And when people would ask how rich are you, he knew how rich he was. He would say, "I don't owe anybody in the world a dime. Todd Drowlette 32:59 And to me, my entire strategy is I don't owe anybody in the world a dime. So I personally look at deals and say, out of my own cash flows, what can I buy? And instead of buying four properties a year, I might buy one property a year. But if I'm buying that and compounding my returns, I'm not paying interest to the banks. So it's just a different strategy. I sleep at night. I'm like the multimillionaire next door. I don't live extravagantly. I don't drive Ferraris and Rolls Royces. That's just not my thing. But I sleep at night and I have peace, which is important to me, knowing I don't owe anybody in the world a dime. But will I get as rich as the guy who's risking everything? No. But real estate to me is musical chairs, and the music always stops at some point. And there's never enough chairs for everybody. But if you're somebody who's in a cash position, which you're going to be going through in the next six months to a year, on the residential and commercial, I think there's going to be blood in the streets. And I think people who are sitting in cash are going to have like a once in a lifetime opportunity to buy things at a deep discount. Keith Weinhold 34:02 Philosophically, we're different in one way. I use debt and leverage to grow larger, but ensuring that I do have enough income to cover the mortgage and all the operating expenses. But Todd, to your analogy about your grandmother in selecting a bigger pot than what she would need to cook whatever she's going to do, when it does come to debt, the last time I bought an apartment building myself, which wasn't recent, I could have chosen seven-year fixed-rate debt with a balloon at the end, or 10-year fixed-rate debt with a balloon at the end. The 10-year fixed-rate debt cost me one quarter of a percent more in mortgage rate, which dented my cash flow during the entire duration of that loan. But I did indeed choose that 10-year loan in order to have that much more certainty, and I sure am glad that that's what I did. Todd Drowlette 34:54 That's always the game because it's people think that rich people know what you don't, or it's inside. Whatever I'm like. Number one, if you sit in a room with a bunch of rich people, yes, they will work against you if it benefits them to work together. But if it doesn't, you have egos and separate interests that are all competing. And there's always that thing of I know very very rich people who could buy and sell me 100 times over, and I also know that you don't know what you don't know, and the world has gotten so complicated, and financial markets are all intertwined globally. Anyone to be able to predict, it's like it's a crapshoot when you're like, okay, do I take seven years? Where do I think interest rates will be in seven years? It's hard to say where interest rates going to be tomorrow. You ask a banker tomorrow, they can't tell you. So it's like, what's your best educated guess of seven or 10 years? What's the better play? But I always go the conservative route. Keith Weinhold 35:43 I think it's easier to predict the future direction of capital prices than it is interest rates. Myself, Todd Drowlette 35:50 but I will say also, I am the exception. And if you have 100 other guests on here in the next year, well, 50-one more guests in here the next year, yeah, they would all say Todd's an idiot. That's terrible advice. If you want to get rich, literally leverage, leverage. Just do it intelligently, and I acknowledge that. I don't see the world the way other people do, but my end game is to be rich and comfortable, and to sleep at night with peace. And that's why I choose to do what I do, realizing I'm giving up. It's the you know what are you giving up to what do you gain benefit analysis, and I'm realizing I'm giving up some upside in my total potential net worth. But I like peace, and you know I had anxiety for years. I don't have it anymore, and I live my life to be as anxiety free as I can possibly be. Keith Weinhold 36:34 That's interesting, and that certainly works for you, Todd. What's one negotiation tactic that you get from dealing with, well, let's say Decca or Centa million dollar commercial deals that our listeners could use the very next time that they buy a rental property. Todd Drowlette 36:53 So the number one mistake I think people make is they assume what's motivating the other person, and they assume it's always price. So anytime I'm going to negotiate a deal from someone, whoever has the most information always wins, and whoever doesn't need the deal always wins. Yeah. So I want to know as much about that other person on the other side as I am. Are they going through a divorce? Are they desperate? Do they hate each other? Is it a partnership breakup? Did somebody inherit it and they live five states away and don't even know what this thing is worth that they have. So the number one thing from a negotiating standpoint is understand exactly who you're negotiating with and what's motivating them. From an actual tactic standpoint, just think logically through whatever the process is, and you can always go up. You can't go down. So the key is to offer as little as you can without insulting the person, so they don't even respond. So figure out what that fine line is, and before you go into the negotiation, know what your walk away number is. That's just the point you're not getting over. The fast way to lose in a negotiation is to get stuck in a bidding war. There's nothing I want so much that I'm going to overpay for it. So when people go, "Well, if somebody else is interested, I go then sell it to them. Yeah, I don't need it. Sell it to them. And then the other thing I'll say is, if you start the negotiation, this is the one piece. Say your number and shut up. So many people are scared of silence. And then, right, if the person doesn't immediately respond, they go, "Oh, well, I guess I offered you 500,000 I mean, I guess I could go 550. As soon as you talk after you give a number, you're negotiating against yourself. So throw the number, let it land wherever it lands, and do not talk until that person responds to you. That's like the number one mistake I see people do. They throw out a number, they get nervous with the silence, and then they immediately go up in their offer. That person could have been thinking, "Oh my God, did I forget to call back my whatever? And they're not even thinking about the number you just threw out. But people just assume, oh God, the number was too low, and then they negotiate against those. Do not do that. Keith Weinhold 38:48 Risk the awkward silence. And yes, to your point about learning more about the other side, terms are often more important than price for sure. Well, Todd, you know a lot of commercial real estate content in mainstream media it tends to focus on these big institutional deals. But what has made your A and E show interesting, the Real Estate Commission, is what it's called. Is it focuses more on sort of leasing and this negotiation that we're just touching on there, and that's what makes you interesting. So tell us about what audiences can expect for season two of the Real Estate Commission on A and E. Todd Drowlette 39:24 So, season two, you will 100% see real landlords, real brokers, real investors. You'll see real retailers. You'll see people relocating their offices in New York City. You'll see stuff in upstate New York. It's generally in the Northeast. In the first season, we helped a kitchen cabinet manufacturer relocate their suburban offices in Philadelphia. I sold a 50-unit HUD property that has a HAP contract you might be familiar with. That was crazy going through a bankruptcy foreclosure proceeding two year. That was crazy. Yeah, so you are going to. See more of that. It's a documentary. It's not a reality show, so you're watching the deal as it unfolds. Some things have happy endings. Some things have terrible endings, but they're real endings either way. So people will see a lot of that of deals happening in the Northeast. And if someone's listening and they're a business owner and they want to be part of the show, they can apply. We're announcing the casting will be open for about three weeks across the U.S. They can go to the realestatecommission.com/forward/tv and they can apply to be part of the show. Keith Weinhold 40:32 Now, since you started this last year, I want to ask: Has this A and E exposure helped you generate more business and create traffic? I would really think so. Todd Drowlette 40:42 Yeah, I wasn't sure. You know how because you never anything new. You never know, right? Like I put time and energy into it. It definitely did. Definitely, people start to notice you, which is a little weird. I was in a cell phone store, and they literally it was playing, and the guy's like, "Oh, it's you! Like, and then everybody who's walking in, he's like, "Hey, look, it's the guy on TV. He's right here. That was like kind of an awkward. Like, I'm like, "Okay, this is weird. Guy was excited, so that was fine. It's an adjustment of things, but it definitely has increased our overall visibility and people reaching out to do deals with us for sure. Keith Weinhold 41:18 Is there any last resource you'd like to tell our audience about. Todd Drowlette 41:21 I would just quickly announce the first season did so well. We're actually doing a spinoff show that'll also air on A and E called the Real Estate Commission New York that we're casting in upstate New York as well as New York City for brokers, agents, home sellers, home buyers that will actually document real buyers, real sellers, same thing. It'll follow our format, which I know there's a million shows on TV about real estate. Those are reality shows, not docu series. And I'll say, without going into the details, there's a very big difference between those two and what you're actually seeing on camera and what's happening. That will air in March of 2027, back to back with our show, I will make cameos in that. But I'm executive producing that show, so from your residential audience, that's a show they should tune into. I think they'll get a lot out of it. Keith Weinhold 42:12 Congratulations! Your show has had so much success that it's setting the template for another show, and it has been most interesting since we first had you here last year to follow this along, Todd Drowlette. It's been a valuable chat. Thanks so much for coming back onto the show. Todd Drowlette 42:28 I'd love to come back anytime, and thank you so much for having me on again. I appreciate it. Keith Weinhold 42:38 Drowlette is spelled D R O W L E T T E. Todd and I talk a good bit off mic as well. In addition to the elevators, sometimes he emphasizes how cumbersome to impossible HVAC system compatibility is when you're doing office to residential building conversions. Too, you just never seem to hear about an easier than expected office to residential property conversion. It is most interesting and rare that Todd is not much of a leverage guy at all. Whereas in the vein of financially free beats debt free, I like to approach deals where the interest cost is lower than the expected opportunity cost. When it comes to negotiating, some of Todd's approach, you know, it's similar to what prominent hostage negotiator Chris Voss shared with you here on the show a few years ago. That silence is powerful in negotiating. In fact, if you feel like you need to say something to fill the silence. Use what Chris Voss calls the mirroring technique, and the mirroring technique that is simply repeating what the other party just said, kind of like a parrot would. For example, if you're trying to buy a property and the seller says that the best they can do is sell it to you for 550k and a delayed 90-day close. Reply with 550k and a 90-day close, and then listen to see if the seller comes down from there. Or instead, you can simply say nothing and just sit there with the silence like Todd recommended. The reason I like these particular negotiating techniques right here is that they're easy to remember and they're easy to do. You either remain silent or, per the mirroring technique, you just repeat the last words that the other party said. Thanks to Todd Drowlette today, you can check out the real estate commission on A and E Coming up here on the show soon. Back to residential, where for the first time ever on the show here we discuss what might be the greatest real estate cash flow strategy because it's becoming quite popular today. Until next week, I'm your host Keith Weinhold. Don't quit your daydream. Speaker 1 45:08 Nothing on this show should be considered specific, personal, or professional advice. Please consult an appropriate tax, legal, real estate, financial, or business professional for individualized advice. Opinions of guests are their own. Information is not guaranteed. All investment strategies have the potential for profit or loss. The host is operating on behalf of Get Rich Education LLC exclusively. Keith Weinhold 45:36 The preceding program was brought to you by your home for wealth building getricheducation.com
Send us Fan MailTwenty years in this business means running into a lot of characters. This week Bill and Bryan riff on the people — bosses, clients, gatekeepers, baristas — who taught them something they never forgot, whether the lesson was about sales or just about being human.You'll hear about "Leisure Suit Larry," the grocery store manager who refused to acknowledge salespeople existed, and what he taught Bill about never forcing yourself on someone who doesn't want to talk.They also talk about the trap of looking down on younger salespeople — and what a 20-year-old Starbucks employee named Joey reminded Bryan about assuming too much, even when the assumption seems like a compliment.It's the 20th anniversary of the show, and Bill and Bryan want to hear from you — send a short voice memo to listener@advancedsellingpodcast.com for their September anniversary celebration.The Insider program is open for enrollment. To check out our small learning group, go to http://advancedsellingpodcast.com/insiderIf you haven't already, join 14,000+ other sales professionals in our LinkedIn group at advancedsellingpodcast.com/linkedinIs it time to make a BOLD move in your business? If so, download our brand new book, "12 Bold Moves - Insider Secrets to Reinventing Yourself and Your Business." http://12boldmoves.com
Doron Levi arrived in the United States at 20 years old with no money, no network, and no safety net. Born in Israel, raised in Africa, he showed up in America and built three service businesses from scratch — scaling each one from zero to a profitable exit — before pivoting into real estate development with no prior industry experience. In this episode, Doron traces that arc from carpet cleaning to a multi-million commercial conversion, and breaks down the business principles that drove every step: building the right team, doing right by people, and treating real estate the same way he treated every other business he built. About Doron Levi Doron Levi is a real estate developer, investor, and entrepreneur who has led more than $70 million in multifamily, commercial, and redevelopment projects. Before real estate, he built and exited three service companies, the last of which operated in four states with 47 employees and contracts with national brands including Starbucks, FedEx, and Barnes & Noble. He skipped fix-and-flip entirely and started his real estate career as a developer, completing a 25-unit ground-up project as his first deal. What We Cover in This Episode How Doron built his first business — a carpet cleaning company — from $350,000 in debt to a profitable exit with 14 employees and over $1 million in annual revenue Why recurring revenue and customer relationships were the foundation of every business he built How he scaled a disaster restoration company to $3.2 million in revenue with 63 insurance company contracts Why he pivoted to commercial clients and what made commercial service businesses easier to scale than residential The loss of his father that triggered a complete pivot — and how he recognized he had become the absent parent he'd lost Why he entered real estate as a developer rather than starting with fix-and-flip The warehouse deal: how he bought a half-block of warehouse, subdivided it, sold half for what he paid for the whole thing, and used the proceeds to fund a 25-unit ground-up development How he built the 25-unit complex in 12 months on an 18-month loan and stabilized it to 100% occupancy in under 4 months How a $3.5 million build became a $7.2 million asset through refinancing and appreciation The proxy buyer strategy he used to reacquire the other half of the warehouse without tipping off the seller A $3 million acquisition and $8.5 million renovation of a historic building converted to senior assisted living — now appraised at over $30 million Why Doron treats real estate as a business with four pillars: operations, financials, HR, and sales How he finds the right people and what he means when he says "your vibe attracts your tribe" Leadership accountability: why he looks in the mirror first when something goes wrong How his team is building a multi-agent AI system using Claude Code to handle acquisitions and operations with minimal human oversight Key Insight Doron's first real estate deal was not a duplex or a fix-and-flip. He bought a half-block warehouse, subdivided it, and sold half for exactly what he paid for the entire parcel — effectively acquiring the remaining half for free. He then used those proceeds as the down payment on a construction loan, built a 25-unit multifamily complex in 12 months, stabilized it to full occupancy in under four months, and refinanced his capital back out before the construction loan expired. The same asset that cost $3.5 million to build is now worth $7.2 million. He then used a proxy buyer to reacquire the half he'd sold and built that out as well. Why This Episode Matters Doron never took a real estate course, attended a mastermind, or started small. He applied the same four business pillars he had used to build and sell three companies — operations, financials, people, and sales — to development, and treated the asset class as a business problem to be solved. For investors who feel stuck between knowing the theory and knowing how to execute at scale, this episode makes a clear case for what business fundamentals actually look like when applied to real estate. Find Out More Instagram: @doronlevirei Website: doronlevi.io YouTube: @DoronLeviREI Facebook: doron.levi.2025 Sponsors Today's episode is brought to you by Green Property Management, managing everything from single family homes to apartment complexes in the West Michigan area. https://www.livegreenlocal.com And RCB & Associates, helping Michigan-based real estate investors and small business owners navigate the complex world of health insurance and Medicare benefits. https://www.rcbassociatesllc.com
Send us Fan MailOriginally from Venice Beach, California, Kelly Bolton is a former professional BMX athlete who rode for Eastern Bikes and DC Shoes. Now, he owns and operates Dumont Creative alongside his wife, Angela, creating CGI, motion graphics, and design work for clients such as Paramount, NFL, Starbucks, NIKE, and more. In today's episode, we dive into Kelly's early years growing up in an era of Venice Beach and the South Bay area that was quite rough, splitting his time between his mom and dad, how bikes become part of his life, becoming a professional BMX athlete, the struggles of the industry (both mentally and financially), how and why his time with Eastern Bikes ended, starting Dumont Creative with his wife, and so much. This was a really wonderful conversation with so many stories about Kelly's personal life, his BMX career, and more. A part two is absolutely warranted as there was so much more to get into. I hope all enjoy and thank you so much Kelly for such a wonderful conversation. Follow Kelly Bolton on Instagram: https://www.instagram.com/kellyboltoncoFollow Dumont Creative on Insagram: https://www.instagram.com/dumontcreativeDumont Creative Web site: https://www.dumontcreative.com/Follow The Failed Experiment on Instagram: https://www.instagram.com/_thefailedexperiment/Support the the Failed Experiment: https://account.venmo.com/u/kylecowlingFollow The Failed Experiment on YouTube: https://www.youtube.com/@_TFEFollow Kyle Cowling on Instagram: https://www.instagram.com/kylecowling/Support the show
Send us Fan MailNintendo says customers received exactly what they paid for and are not entitled to any portion of the company's potential tariff refund. Is Nintendo legally correct, morally wrong—or both?Xbox is also testing free, ad-supported cloud gaming that allows players to stream games they already own without a Game Pass subscription. We explain why the current offer may actually benefit players, while establishing the lines Microsoft cannot be allowed to cross.Also in this episode:• A Florida man allegedly used malware-infected Steam games to steal cryptocurrency from gamers. • Pokémon card stores are being targeted in smash-and-grab robberies across the United States and Australia. • A West Virginia lawmaker and teacher faces a federal charge involving the alleged exploitation of a minor after communication that began through Roblox. • KFC launches Simpsons and Evangelion menus. • McDonald's introduces Honey Brown Butter breakfast sandwiches. • Starbucks prepares 5 Orange Cream drinks. • OMEA and the After End Demo are recognized as our Games of the Week.Join NickMoses05 and the MoFam for gaming news, strong opinions, food madness, and debates that go beyond the headlines.Support the show
The consumer behaviors behind today's strongest retail trends and what they mean for retailers, landlords, and shopping centers.Retail traffic is telling a very different story than most headlines suggest.According to Ethan Chernofsky, Chief Marketing Officer at Placer.ai, consumers aren't abandoning stores. They're redefining how they use them.One of the biggest shifts is happening inside everyday shopping trips. Consumers are visiting more retailers within the same category, particularly grocery, while spending less time in each store. Instead of trying to be everything to everyone, retailers with a clearly defined value proposition are winning over today's more intentional shopper.Chris Ressa and Ethan explore why physical retail has become more valuable, not less. While ecommerce remains an essential part of the customer journey, stores are becoming even more important as fulfillment hubs, discovery engines, and places where brands can build lasting customer relationships. Stores remain the most profitable channel for many retailers while often delivering the best value for consumers. That alignment creates a powerful long term advantage that extends well beyond convenience.Even mall traffic continues to surprise analysts, especially among younger shoppers. Gen Z is proving that physical retail still serves an important social function, reinforcing the growing importance of placemaking and creating destinations people actually want to visit.Whether it's Starbucks extending pumpkin spice season, Dairy Queen creating a spring traffic surge with Free Cone Day, or retailers capitalizing on major cultural moments, the lesson is clear: great operators don't simply react to consumer behavior, they influence it.For retailers, landlords, and anyone watching the future of physical commerce, the message is simple: stores matter more than ever. The retailers and shopping centers that understand changing consumer behavior, and respond with intentional experiences, convenience, and operational excellence, will be the ones that continue to outperform.What You'll HearWhy the smartest retailers create demand instead of waiting for itThe surprising shift in how consumers are shopping todayWhy physical stores are becoming more valuable, not lessHow Starbucks and Dairy Queen turn ordinary days into traffic driversWhy Gen Z is spending more time at mallsThe comeback stories proving great brands are hard to beatChapters00:00 – Meet Ethan ChernofskyHow Placer.ai uses location data to understand consumer behavior.01:08 – The new rules of retail trafficWhy shoppers are making more trips while spending less time in stores.04:58 – Why physical stores keep winningThe overlooked value physical retail creates for retailers and consumers alike.09:41 – Discovery still happens in storesWhy the in-store experience continues to drive purchases and loyalty.12:13 – Gen Z is bringing malls backWhat younger shoppers reveal about the future of placemaking.13:42 – Convenience vs. placemakingWhen retailers should prioritize speed—and when they should encourage longer visits.17:19 – Retail lessons from around the worldHow culture shapes shopping behavior across global markets.18:45 – Back-to-school traffic winnersThe retailers and brands positioned to benefit this season.20:48 – How great retailers create demandWhat Starbucks, Dairy Queen, and other brands can teach every retailer.23:24 – The traffic stories nobody saw comingUnexpected trends shaping home improvement and retail performance.26:12 – Never count out great brandsWhy Target, Starbucks, and other leaders continue to find their way back.27:23 – Looking aheadWhat today's traffic trends could mean for the holiday shopping season.
Mazel Morons! We're topical and uncut. We discuss what kind of beer-and-cigarette guys we'd be, Josh's experience working with Christopher Nolan on Oppenheimer, and whether we could actually work with our wives. Plus, we get into naughty happenings in New Orleans, displaying LEGO as an adult, putting honey on everything, and LeBron James' next team. What are ya nuts?! Love ya! Write us! Send your messages to goodguyspodcast1@gmail.com Follow us on Instagram and TikTok! Sponsors: If you're looking for a better way to season and prepare everyday meals, you really need to try Diamond Crystal® Kosher Salt, a chef trusted, additive free salt made with light, flaky crystals for easy control, available online and nationwide at your favorite stores like Target, Kroger, Albertsons and more. Go to http://shadyrays.com and use code GOODGUYS for 40% off 2+ pairs of polarized sunglasses. Unlock all the best summer memories with the Tropical Butterfly Refresher from Starbucks. Go to RO.CO/GOODGUYS to see if you qualify. Check out Wildmen with Dylan Sprouse and Brendan Columbus starting July 14th, Youtube or wherever you get your podcasts. Head to dosedaily.co/GOODGUYS or enter GOODGUYS to get 35% off your first subscription. Please note that this episode may contain paid endorsements and advertisements for products and services. Individuals on the show may have a direct or indirect financial interest in products or services referred to in this episode. Produced by Dear Media. Learn more about your ad choices. Visit megaphone.fm/adchoices
This week's episode is very exciting! Friend of the show, Harrison Wallace, is back on to talk about their summer vibes/plans and his new needlepoint collection launching with Friend of Mine. Here are the wedding questions you need answers to! Hope you enjoy! PROPOSAL VLOG: https://www.youtube.com/watch?v=Ze4KsihNwYA&t=921sBLOG: https://kenzieelizabeth.coSHOP MERCH OUT NOW: https://shop.dearmedia.com/collections/ilysmWatch us on youtube: https://youtube.com/kenzieelizabethKenzie's IG: https://bit.ly/298RzRnKenzie's Twitter: https://bit.ly/2RdtJsEHG IG: https://bit.ly/2vlwxXy Sponsors: Something Borrowed Blooms: Visit SomethingBorrowedBlooms.com and use code HOUSEGUEST at checkout for $100 off of $500+ Super.com: Go to Super.com/credit right now to see how Super+ can help you boost your credit score Starbucks: Learn more at Starbucks.com/partners Quince: Go to Quince.com/houseguest for free shipping on your order and 365-day returns Learn more about your ad choices. Visit megaphone.fm/adchoices
Michael Angelo Zervos is a Guinness World Record holder — he visited all 195 UN-recognized countries in 499 days. Along the way he interviewed people in every country about the happiest moment of their life. That project became a book, published by Penguin Random House, out February 23rd. We talked about: how the record works and what actually counts as "visiting" a country; a year and a half of planning vs. the Brazilian who claimed he did it by accident; getting jailed overnight in Liberia for taking a photo of a building; being deported from Nicaragua because they thought he was a journalist; how he got into North Korea during a two-week window that's since closed permanently; what North Korea is actually like (his answer: Plato's allegory of the cave, in real life); Cuba on the ground vs. what the left says about it; traveling through Ukraine, Palestine, Syria, and Sudan; asking people about happiness in active conflict zones; and what his grandfather being forced to fight for communist guerrillas in the Greek Civil War has to do with any of it. Get the book → The Happiest Moment of Your Life: True Stories from a Journey to Every Country in the World https://amzn.to/4pHdYav Follow Michael on Instagram → https://www.instagram.com/theprojectkosmos/ TIMESTAMPS: 0:00 — Intro — who is Michael Angelo Zervos? 0:34 — Greeks in America — diners, Coney Islands, and the varsity jacket problem 5:05 — Christopher Nolan's Odyssey — not a single Greek in the cast 6:25 — 195 countries in 499 days — how the Guinness World Record works 8:04 — A year and a half of planning — and the Brazilian who claimed he did it by accident 9:33 — What counts as "visiting" a country? The Guinness rules 11:08 — Project Cosmos — interviewing people about the happiest moment of their life 13:13 — Brand deals, sponsorships, and the reality of Guinness World Record celebrity 14:35 — Traveling as a man vs. a woman — the real differences 16:37 — Married with two kids — how he pulled this off 20:24 — The happiest moment of the trip — waking up in Ghana 21:33 — The Swiss man who came out as bisexual at a phone-free party in Zurich 23:45 — The worst moments: jailed in Liberia for photographing a building 26:57 — Deported from Nicaragua — they thought he was a journalist 27:41 — Left-wing dictatorships and the memory hole 29:50 — North Korea — getting in through a two-week window that's now closed 32:14 — North Korea as Plato's cave — the allegory of the cave in real life 33:44 — His grandfather forced to fight for communist guerrillas in the Greek Civil War 35:29 — Dennis Rodman's translator was a libertarian 36:44 — Cuba — what it's actually like on the ground 38:40 — Poverty porn, romanticizing socialism, and what Cubans actually think 43:42 — The Facebook argument: "Oh no, Starbucks is going to ruin Cuba" 45:38 — What's actually lost when wealth is generated — community and dependency 47:27 — Traveling through conflict zones: Ukraine, Palestine, Syria, Sudan 49:37 — Asking people about happiness in a war zone 50:27 — The book: published by Penguin Random House, out February 23rd 52:23 — Chicken soup for the soul meets Anthony Bourdain — what the book actually is 54:14 — Outro — follow Michael and get the book Watch full episodes on YouTube → https://www.youtube.com/watch?v=J4Vb53s4I0A&list=PLb5trMQQvT077-L1roE0iZyAgT4dD4EtJ Listen on Apple Podcasts → https://podcasts.apple.com/us/podcast/the-lou-perez-podcast/id1535032081 Listen on Spotify → https://open.spotify.com/show/2KAtC7eFS3NHWMZp2UgMVU Co-host of Happy Hour Econ → https://podcasts.apple.com/us/podcast/happy-hour-econ/id1863476697 Lou's book — That Joke Isn't Funny Anymore: https://amzn.to/3VhFa1r TheLouPerez.com | info@thelouperez.com Newsletter: https://substack.com/@louperez Learn more about your ad choices. Visit megaphone.fm/adchoices
If you're the woman who gets everything done, shows up for everyone else, looks successful from the outside, and still ends the day exhausted with a glass of wine in your hand, this episode is for you. In this conversation, I sit down with Sonia Kahlon, co-host of the Sisters in Sobriety podcast who spent years building a successful career while quietly questioning her relationship with alcohol. Like so many women, Sonia didn't hit the stereotypical rock bottom we often associate with alcohol problems. But she was exhausted, anxious, disconnected from herself, and tired of living a life that looked successful while feeling increasingly out of alignment. Together, we talk about why so many women stay stuck in the drinking cycle for years, what finally helped us stop, and why you don't need a dramatic crisis to decide you want something different. For the full show notes, kindly go to this podcast episode link: https://hellosomedaycoaching.com/making-the-decision-to-get-sober-without-hitting-rock-bottom/ 4 Ways I Can Support You In Drinking Less + Living More Join The Sobriety Starter Kit, the only sober coaching course designed specifically for busy women. My proven, step-by-step sober coaching program will teach you exactly how to stop drinking — and how to make it the best decision of your life. Save your seat in my FREE MASTERCLASS, 5 Secrets To Successfully Take a Break From Drinking Grab the Free 30-Day Guide To Quitting Drinking, 30 Tips For Your First Month Alcohol-Free. Connect with me for free sober coaching tips, updates + videos on YouTube, Instagram, Facebook, Pinterest and TikTok @hellosomedaysober. Love The Podcast and Want To Say Thanks? ☕ Buy me a coffee! In the true spirit of Seattle, coffee is my love language. So if you want to support the hours that go into creating this show each week, click this link to buy me a coffee and I'll run to the nearest Starbucks + lift a Venti Almond Milk Latte and toast to you! https://www.buymeacoffee.com/hellosomeday
Kiera shares ways practices can make patients feel valued from that first visit to their final treatment, including tips for establishing consistency, intentionality, and the genuine connections between it all. Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: Kiera (00:00) Hello, Dental A Team listeners. This is Kiera. And today I wanted to just talk about how to help people feel valued. Like, I know that seems so cliche. I know you're like, great, but patience to team members, like, what are some of those secret sauces that just really make people feel that extra ump to feel that extra peace? Because honestly, patients don't leave because of bad dentistry. Patients leave because they don't feel seen, known, or valued. And I don't think it's about being overly nice. I just think it's about being intentional. And so today I want to just kind of dive into something that's going to impact your patients, your team, your leaders. of just like little tips. What are some little ways? And I'll I'll do a patient side and I'll do a team side of how do you help people just feel valued, feel like humans? And the reason I want to bring this up is because I feel like this actually is a like, gosh, it's like the Like the cheat code, if you will, to success right now. I feel like so many people are mean. I feel like so many people don't genuinely care right now. People are just not nice in the world anymore. And so to me, I'm like, this is the cheat code to success. This is one of the easiest ways for you to improve and to win in the patient experience, to improve and to win in the team retention experience. And it's one of those of like, how do we have a full journey and different little things to have? So A lot of pieces that I'm gonna pull from are a book that I really enjoyed, Unreasonable Hospitality. If you haven't read it, read it. That one is one of my like go-tos that I think of often of how can I make magic moments for my patients and for my team. And that's really showing them and help them to feel valued. So a couple of things, and this ties to leadership and this ties to patient experiences. We've got to make sure that we're consistent, having consistency in how we lead, not having favorites, consistency in our patient experience. There was a book, gosh. I can see the title of it. It's blue. You guys are gonna like write me an email and tell me what it is. But it was about this guy who went to the barber. And every time you go into the barber, it was a different experience. So, like the first time he got like a warm towel and a great shave. Then the second time he like got a shave, but not a warm towel, and then he got a drink. The third time, like towel, no shave, no drink. And he left. And I thought about it like. Gosh, if you could just be consistent. I think about Starbucks. People say I go to Starbucks not because they have great coffee, but because I know it's always going to be consistent every time I go. And I think about this like people want that consistency. They want the experience to be consistent. They want their boss to be consistent. Like every single month we do one-on-one check-ins and I check in on you on your life and who you are. And we do morning huddles every day. Like things that can feel consistent with our patients. We have a warm handoff. Like it's A handoff every single time where it just feels like we're a put together movie set, if you will. Like it's like we don't feel rushed. I remember I was in the ER for my appendix years ago. Yep. That was fun. That was a fun moment. And I remember the ER doctor just it felt like he was the nicest human in the entire world. I was not doped up on drugs. at the point, I was in a lot of pain still, but he was so nice to me. And my husband happened to like step out to go use the bathroom and I remember he's like, Kiera, I saw that ER doctor and he was freaking running, like running. But as soon as he got to the door, he like put himself together, walked in, and was like calm as a cucumber. And I think for us in our patient experience, like we don't want to feel rushed. We don't want to feel like we are rushing through. You can be very efficient and consistent and help patients really feel very valued. So for example, we have a very consistent handoff from hygienist to doctor, where the patient's a part of it. We're not talking behind their head. We're talking to them as a human, they're part of it. And like I call it the ICRP handoff. So introduction, compliment, recap the treatment already discussed, and do a personal note. This way the patient feels like you heard me, you listened to me. This hygienist has been actually taking care of me or dental assistants. Dental assistants are a little trickier, I get it. but if we say like, hey, Dr. Jones, this is Kiera, you met her last time. she's been doing an amazing job on her flossing. She's really, really ramped that up. Just so you know, we already chatted. She knows she's got a couple of crowns probably on the upper right. She knows she needs to come back for that deep cleaning. and then she also knows that there's probably a couple of fillings on the lower left. And then just so you know, Dr. Jones, Kiera is headed off to Hawaii next month. and she's just we're so excited for that Hawaii trip. She's gonna absolutely love it. Well, now Dr. Jones can seem incredibly warm. Have a warm welcome, talk to me about Hawaii, compliment me on my flossing. Me as a patient, I instantly feel at ease and I feel like you love me. You know me, you heard about me, you're going to take great care of me and you're genuinely interested in me. Then doctor does the exam. Doctor then wraps up with the next visit, the date, the time, the recare, making sure that's all done. Wishes me well on Hawaii because we've already made that easy connection. That could take five to seven minutes tops from start to finish. And that patient just felt like I had the most incredible experience with that doctor. I felt like the whole team is on board. Then that hygienist takes that front office team member up. Or that patient up to the front office and they say, Hey, perfect, Dr. Jones on C Care back in two weeks. We're gonna start with the upper cro the upper right crowns. We're also gonna get her scheduled for that deep cleaning. Kiera, Sarah's amazing. She's gonna take incredible care of you. We've already got your cleaning scheduled for you. I can't wait to see you back in a couple of weeks. she's gonna take great care of you. Now Sarah picks it up and Sarah schedules me and perfect. Let's get you in with Dr. Jones. We'll make sure you're super taken care of. How was it today for you? All these different pieces for you. Let's get you scheduled. We're gonna get you scheduled for that crown. Blah dah da. Gets me scheduled, sends me on my way. I have a great experience. That feels so consistent. And if that happens every single time where the doctor gets a handoff, the doctor handoffs to the hygienist, hygienist hands off to the front office or clinical team. We say it the same way. We have it. People feel like this experience was magical. They feel like, wow, they like really have their stuff put together. They feel very connected. They feel like they know me. I didn't feel rushed through the process. You can be psychotic, rushed and behind, but that patient doesn't need to feel that because you are like that ER doctor where you are a duck on water and you're just paddling underneath, but you're taking care of all the pieces. And they're judging like patients and team judge the entire experience. So if we're talking about patients and helping them feel valued scene, practice these interactions. Practice how it is. We can practice how the new patient experience happens. Like, what do we say on the phone? How do we schedule them? What happens if it's ringing? Also pay attention to when they walk in. Like, does someone greet them consistently every time? Do we have our coffee bar stocked all the time? Do we have like nice things all the time for them? Whatever our experience is, you don't have to go expensive. You don't have to have, but you just make it consistent for them where they can count on it and it feels welcoming. I will also do a hard, like no food at the front office. It drives me nuts. I can't tell you how many times I've walked in and they're eating, and I'm just like, stop it. I know you don't think it's that big of a deal, but it feels you're in a medical space. Stop that. Don't. Front office, I used to be guilty of this. I had like my little snacks in the drawer. No, go to the break room, get your water in the back. Don't have clutter everywhere. Have it clean when they walk in. Make those patients feel like this is the best decision. It's clean. It's welcoming. Also, if you're on the phone, no problem. You can like wave to them. You can make eye contact with them. You can like point to the drinks. give them a little heart. Like you're so happy that they're there and so welcoming to them. When you answer the phone, smile. Like every single time we smile, we're so happy to answer that phone. and to truly love them. And so if you do each of those little checkpoints, patients feel insanely valued. And then we pivot that to how do we make our team feel the same way? Let's have morning huddles where we do shout outs of core values. Let's have one-on-one check-ins with them every time. Let's every single day doctors like if you need to, I had a doctor set a compliment alarm where you genuinely compliment and say thank you. Not just a Thanks for a great day. It's a, hey Kiera, thanks for rocking that root canal with me today. Like you crushed it. I couldn't do this without you. And I'm so grateful I can always count on you. Very intentional thank yous to your team members. Both sides of that equation make both people feel very valued. Doesn't take a lot of time. It's just very consistent. Other things I feel are just very confident on like next steps. And this ties to patients and team members. that's NDTR. Like, what is the next step at the end of my exam? Like, What am I doing? Where are we going? How much time is this? That way patients aren't defaulting to like, I'm gonna think about this or whatever. Same thing with team members. If we've got one-on-one corrective action, like what is the next step? What is that process? Britt in our company, she does a lot of our operations in HR and she says clear is kind. And I think for both patients and team members to feel valued, to feel seen, what's clear? Like how do I make this as clear as possible? Clear is kind. So what are the next steps? Being very clear on our communication. Making sure our treatment plans are clear, making sure we're asking what questions do you have, not do you have questions? Same thing with team members. Both of these are interchangeable. Like, here is the plan. What questions do you have for me? When we're rolling out a new training, what questions do you have for me? I'm going to send over the plan. This is what's expected of every person. These are the dates. These are the times. This is the expectation of what we're going to do. This way people feel certain. Certainty creates confidence and certainty creates value. People feel like They're ready to go. Like confusion is the enemy of execution on either side. Confusion is where people feel anxious. People feel don't value. They don't feel seen. They don't feel loved. So how do we make everything with our patient experience and our team experience where we have clear communication, where it's drawn out, it's very much where people can just feel solid. You might not like the decisions, you might not like the treatment, but you're very clear. The communication was clear, the expectations were clear. Pieces were very, very clear for you. And then another piece is like, Making sure we have genuine relationships, not just transactional relationships. So knowing people, like so if we have a big case, I'm really big on like calling those patients. There are pe places where you can have automated voicemails so it acts like you call them, but you don't actually have to call them. Medenta was fantastic at this. And you could just have a voicemail after a big case where it's like, hey, care, hey, like, hey, this is Dr. Jones. I'm just calling to check in and see how that appointment went for you. If you have any issues or any pain, please give me a call. I'm hoping that you're doing really, really well on all of this. You don't even have to the patient's name, but it feels like you cared about them. what are check-ins? How can we check in to see how they're doing? like when patients come in, remembering little subtle things about them. So if care is going to Hawaii, we put it in our notes and we ask her, How is Hawaii when you come back in? Those little simple things create relationships. Same thing on the one-on-ones. If someone tells you that they're going on vacation, ask your team member how was that vacation? if it's their birthday or anniversary. What ways can I foster the relationship? And to me, this is where I tie into unreasonable hospitality of how do I make magic moments for these people where they're like making meaningful moments in the everyday moments. So how do I help people feel seen, heard, and loved in both of them? So we don't just stop at checkout for our patients. We don't just stop after the one on one. We know them as humans. shout out to Tiff with her consultant team. She does Tiffany's connection time. And she literally like meets with the consultants, talks to them, connects with them as humans. And I love that she calls it connection time because I feel like that's her building relationships. Connection time with your patients. How do I build those relationships? How do I remember who they are? How do I remember little things? I have a fee for service chiropractor. I love her every time. She's like, So you just got back from Kentucky? And I'm like, Yes. And she's like, How is like in your next trip? You guys are headed out to wherever? Like, I feel she knows me. She has a lot of patience. But people want to be known, they want to be remembered, they want to be seen for birthdays and anniversaries, like big small big team, small team. How do you make that person feel seen, valued, heard? How do you do the small daily things where you're looking out, you're sending out thank yous? you guys compliment each other? Do you guys have a shout-out jar where you guys call out on each other? What can you do to make sure that there's strong bonds and relationships? Because people don't leave offices because of usually money, sometimes they do, but typically it's due to a lack of a relationship, a lack of a bond. Tip told me she said, cure the reason I've been with you for almost a decade. Shout out to the TT Spiffy Tiffy over there. she's like it's because of the relationship we have. And I think about that and I know it can feel like as our team's getting larger, this is something I'm often questioning of how do I make sure team members feel seen, valued and heard. And I will say as a CEO, one of the things I do and as an office manager, Gosh, I hope my team doesn't listen. I don't, I'm not perfect at this, but I do have a list of every team member and I actually hand write letters to them and I'll mail them to them. or if I know something's going on for them, I will make it a point to either ask about it or make sure I help out with certain things with them. I'm not perfect at it, but I do feel like when people feel seen, valued, and heard, we always for their birthdays, we have in a survey and we send them their absolute favorite things. And every time, and we send them a gift, we send them something personal for them. when I know someone's got a rough day, we'll just send over a little treat. You don't have to have a lot of money, you just have to have intentionality. And this goes to patients and it goes to team members. If you know someone's birthday's coming up, like so many times I I check in at places and it's my birthday, and people get my ID. They type in my birthday and they don't say it. Like, could you just look ahead and see whose birthday's coming up? How could I like could we celebrate? Anyone whose birthday is in June or July? Tell your patient happy birthday. If you see something that they did, how do you just build the relationship so it's not transactional? It's very much feels like a it feels like you know them, that you love them. And I would say that comes from genuinely loving people, from genuinely wanting them to feel valued, genuinely wanting to make a magic moment for them, getting excited. There's a doctor in Georgia that's on our team, and he got so giddy. He just got so giddy. He's like, Here, I'm putting together the holiday party for them. And He like goes all out and he like spent all night decorating and he just got so giddy. And I love working with him. I love learning from him because to have that genuine joy and curiosity and excitement and love for your team, it filters into then how you say thank you to them. And I think it's seeing teams and patients. Do you see them as liabilities or do you see them as assets? Do you see them as value ads or soul sucking? and the way you view them is how you're going to treat them and you're going to create more of that. So I might encourage you of just looking to see how we can do that. So just a couple of things, just as a quick recap for you, is making sure you are consistent, making sure you have clear communication, clear as kind, and really truly trying to build that relationship with them. and I think if you can can just again. To me, these are the sprinkles on a cupcake. You've already got the cupcake, you've already got the frosting. I feel like the sprinkles really are what make the pop, the pizzazz, the the what makes you stand out from the other offices. All the other offices have a cupcake and they got frosting. Maybe some offices only have cupcake. Like they do dentistry. You need dentistry and you at least have some of the pieces. But to me, this is where I feel like value comes from sprinkles. And I think it in the analogy of this cupcake, the cupcake's the core. That's their job, that's their coming to the dentist. The frosting is I don't know, probably their management and their clinical care. the sprinkles to me are what are going to set you apart and what people are going to remember. And I love the analogy because the cupcake is the largest, the frosting is smaller, and the sprinkles are really just the accent pieces. but it's crazy. I had a designer come out, we were doing some fun things and she's like, Kiera, it's crazy because the little things, like she literally like had a bowl and rolled the napkins and like the placemats and put them in the bowl rather than just like I was gonna just stack them. And she's like, Kiera, those small little details are what make people feel like this is a home and it's cozy and it's warm versus like sloppy and not put together. And I thought about that and I'm like, it's those sprinkles that make people feel valued or make them feel like they're just a transaction or just a number on the page. And so I would I would encourage you to figure out like what sprinkle of these ones that we talked about can you do to make your patients and your team feel more valued. Again, it's not more and I know I said more valued, but I think it's just intentionally valued where it's not doing more, it's being intentional. It's changing of how I do it. Can I be intentional on my thank yous at the end of the day? Can I be more intentional on my communication with them so everything's clear and mapped out for them? Can I have it where I have a consistent experience for my patients every single time? can I look to build the relationship a bit stronger and write? a thank you card. It could take six months, guys. Like I'm not saying it's every single month. Like I have a list and I work through it and then I go back and is there a way where I can maybe change our birthdays and our anniversaries? Our team does videos for everyone and I know it's like we have so many. They come up so often. But to get like that takes 30 seconds from our teammates to make somebody feel valued and important and special. Those to me are the sprinkles. 30 seconds out of an entire eight hour day is so minimal. And yet That's sprinkle on your cupcake. So where can you add the sprinkles? Where can you add the value? Teams deserve it. You deserve it. And I believe that this is the greatest way to like truly it's the secret sauce to win, to win, to hire and retain people, to bring in patients that feel valued, to feel seen, to feel loved. We're all looking to see how we can compete with others and how we can have a cutting edge. And I would say, like, add the sprinkles, add the sprinkles, stand out just a bit stronger. Everyone else has the cupcake. Most people have the frosting. Not all have the frosting. But if you've got the cupcake and the frosting, add those sprinkles, help people feel valued. And if you're struggling with this, or you're like, gosh, that's just not my thing. As I said, we give doctors the the to-do of you put a compliment alarm on your on your phone and you do that. this is where I love to help people go to the next level to optimize, to scale, to have structure, but in a way that's not necessarily production scale. But in happiness scale and fulfillment scale, which ultimately is going to lead to higher production, higher profitability. So reach out. I'd love to chat with you. Hello@TheDentalATeam.com. Go make it a magical day. Go spread some sprinkles. Go share. Go love. Go genuinely enjoy what you get to do every single day. It won't be forever that you get to do this. So let's make it magical. Let's make it impactful. And let's make it meaningful with helping people feel seen, valued, and loved. And as always, thanks for listening. And I'll catch you next time on the Dental A Team Podcast.
On today's 7.22.26 show we talked about the different versions of Jimothy, drone blimps by the Bay Bridge, Marshall's has dupes of the Starbucks bear cups, Harry Styles had to cancel a recent show in Brazil, Selena is on her manifestation journey, the first day of Leo season, an A's player suffered a horrible injury, updates to D4vd's preliminary hearing and more!See omnystudio.com/listener for privacy information.
It's Ticked Off Tuesday, and Jared is complaining with YOU about
What is a COO actually for, and why do so many CEOs never figure it out?In this solo episode, Cameron Herold tackles a question most CEOs never answer clearly: What is the point of a COO? Working through Chapter 2 of his book Second in Command, he makes the case that there is no single template. The right COO is the one who fits the CEO.Cameron breaks down the traits that set strong seconds-in-command apart. Inward versus outward-facing roles. Translating between departments without being the expert. Finding shortcuts and building systems, the worst employee on the worst day can still run. He shares hard-won lessons from his years as COO of 1-800-GOT-JUNK, including the blowup that spread bad energy through the company for a month.Get the fit wrong, and you get a swamped firefighter. Get it right, and you get real leverage. Listen now.Timestamped Highlights[00:36] – Why there's no single template for a great COO, only fit[02:16] – Inward or outward facing: which COO does your CEO actually need[04:52] – The role a COO almost always plays, even when nobody sees them[06:05] – Why being a chameleon beats being the smartest expert in the room[08:29] – Empowerment over rescue: the parenting rule that reframes the job[10:36] – The department feud Cameron refereed without taking over the work[11:29] – The burned-out Starbucks sign that exposes a leadership question[13:07] – The currency bet that saved $100,000 a year for every penny[14:13] – The Buffalo snowstorm test for whether a system truly works[15:20] – Strategy or tactics: the Sun Tzu line every COO should sit with[19:07] – The blowup that spread bad energy through the company for a month[19:50] – Why the best COO might be 27, not 57Mentioned ResourcesFree PR by Cameron Herold and Adrian SalamunovicThe E-Myth by Michael GerberGood to Great by Jim CollinsThe Art of War by Sun TzuShopify (Harley Finkelstein, Tobias Lütke)1-800-GOT-JUNK and O2E Brands (Erik Church)Apple (Steve Jobs)Tesla (Elon Musk)Ben & Jerry's (Ben Cohen and Jerry Greenfield)Starbucks (Greg Johnson)Dell (Michael Dell)Meta (Facebook) (Sheryl Sandberg)Important LinksConnect with Cameron: Website | LinkedInClaim your FREE copy: Second in Command: Unleash the Power of Your COO BookExplore the COO Alliance - The World's Leading Community for Seconds in CommandGet Cameron's book: Second in Command, Unleash the Power of Your COO BookTake his course: Invest In Your Leaders Online Course (Use promo code PODCAST10 before the end of the month for 10% off)Chat or video call with AI Cameron via DelphiThe Second in Command Podcast is an original production hosted by Cameron Herold. Brought to you by COO Alliance. Production and editing by Podcast Your Brand.
In this episode, Scott Becker explores Peter Lynch’s investment philosophy and how consumer experiences with brands like Starbucks, Netflix, and Peloton can offer valuable investing insights.
Wingstop just crushed the fast-food race with 382 new locations, De Beers is getting gutted by lab-grown diamonds, and Olive Garden's $100 Never-Ending Pasta Pass is back after a six-year hiatus. Donny Deutsch and his Executive producer Lou Pellegrino run through this week's biggest movers: a booming box office (Odyssey, the MJ biopic, Toy Story 5), Hasbro turning Monopoly into a movie, the Mickey Mouse Club reboot, a surprise CD sales boom, solo dining's 52% surge, Starbucks swapping "grande" for "medium," and Pringles' controversial hot dog buns in a can. Plus, the debut of a new segment: Grand Brand of the Week. Tune in Thursday for Donny's big sit-down with Stephen A. Smith. Rate, review, and subscribe on Apple Podcasts, Spotify or wherever you get your podcasts. Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, Leslie and Rochelle dive into a colorful mix of quilting updates and life adventures! From the excitement of a button project using Lori Holt fabrics to the preparation for upcoming quilting retreats in Missouri, they share their latest creative sparks. We also hear about Rochelle's mission to find rare Starbucks glass bear mugs, a surprising conversation with a tobacco distributor on a plane, and her plans for an upcoming trip to Europe to hunt for the perfect Black Forest cuckoo clock.The conversation gets real with heart-to-heart updates on family health and the everyday hurdles of being a maker, including managing arthritis while appliqueing and navigating a green algae bloom in the swimming pool. Between tips on needle turn applique and the best thread colors for the "Stillwater" quilt, they reflectson the importance of fellowship in the quilting community. It's an episode packed with crafty inspiration, personal anecdotes, and plenty of "quilty" fun!Send us Fan MailSupport the showFollow Leslie on Instagram at @leslie_quilts and Rochelle at @doughnutwarrior
Bill Ackman built one of the most closely watched hedge funds on Wall Street; when he speaks, markets move. Literally. Today, he joins Nicole to break down the opportunities he's seeing in the market, which companies are in his portfolio, and what could trigger the next 2008. Bill walks Nicole through his investing playbook, the biggest mistake new investors make, and whether we're in an AI bubble. Then, Nicole and Bill play a rapid-fire round of Bullish or Bearish where Bill gives his takes on gold, Bitcoin, Chipotle, Starbucks, T-bills, Trump, and Mamdani. Bill also gets personal about his inheritance plans for his four daughters, what he actually thinks makes someone successful in business, and whether he would run for office. Check out Nicole's financial literacy course The Money School Find a Financial Advisor or Financial Coach from Nicole's company Private Wealth Collective Watch video clips from the pod on Money Rehab's Instagram and Nicole Lapin's Instagram Follow Bill Ackman on X Learn about Pershing Square Here's what Nicole covers with Bill: 00:00 Are You Ready for Some Money Rehab? 01:14 Bill Ackman on the State of the Economy Right Now 03:00 Who Wins the AI Race: OpenAI vs. Anthropic vs. SpaceX 04:31 Why a Great Business Is Like a Bond 05:56 Is the Stock Market Too Expensive Right Now? 07:01 Where to Put Your First $1,0000 7:39 Inside Pershing Square's 12-15 Stock Portfolio 09:22 Democratizing Hedge Funds with PSUS 10:39 Buying Stocks at a Discount 11:18 Apple's Innovation Problem and Life After the iPhone 12:33 The Best Advice for New Investors 14:06 Are We in an AI Bubble? 16:46 Predicting the Future and the Next Financial Crisis 17:52 Why You Should Never Borrow Against Your Stocks 19:20 Carl Icahn's Billion-Dollar Leverage Cautionary Tale 20:16 The Worst Investing Advice He's Ever Heard 23:00 Fixing the Retirement Crisis 25:48 Bullish or Bearish: Gold, Bitcoin, Chipotle, Starbucks, Trump and Mamdani 33:30 What It's Like When Your Tweets Move Markets 35:15 Would Ackman Ever Run for Mayor of NYC? 38:01 The World He Wants for His Four Daughters (and His Inheritance Plan) 42:25 The Real Formula for Success in Business 44:21 Bill Ackman's Tip You Can Take Straight to the Bank All investing involves the risk of loss, including loss of principal. This podcast is for informational purposes only and does not constitute financial, investment, or legal advice. Always do your own research and consult a licensed financial advisor before making any financial decisions or investments.
Mazel Morons! We're tackling life's greatest inconveniences- from the black hole between your car seat and center console to why Amazon has somehow solved every problem. The guys debate whether the McDonald's Filet-O-Fish deserves redemption, pitch a new series trying fast food's least-ordered menu items, and somehow end up talking kosher cheese, ChatGPT rabbit holes, and Burger King tacos. Plus, we break down a viral relationship debate about dating a guy who's addicted to chips, answer your questions about GLP-1s and drinking, and question whether Uber Courier is secretly perfect for criminals. What are ya nuts?! Love ya! Write us! Send your messages to goodguyspodcast1@gmail.com Follow us on Instagram and TikTok! Sponsors: For a limited time, Nutrafol is offering our listeners $10 off your first month's subscription and free shipping when you visit Nutrafol.com and enter promo code GOODGUYS10. Visit resortpass.com/goodguys to get $20 off your first booking of $100 or more. Download the Bilt app and join the membership for where you live, at joinbilt.com/goodguys. Try Hint, now available online at drinkhint.com and in stores nationwide. Unlock all the best summer memories with the Tropical Butterfly Refresher from Starbucks. To shop the most wonderful deals for school, check out staples.com/GoodGuys. Please note that this episode may contain paid endorsements and advertisements for products and services. Individuals on the show may have a direct or indirect financial interest in products or services referred to in this episode. Produced by Dear Media. Learn more about your ad choices. Visit megaphone.fm/adchoices