ServiceTalk - The ServiceTick Podcast

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Podcast by Paul O'Brien and Paul Middlege

Paul O'Brien and Paul Middlege


    • Jul 4, 2018 LATEST EPISODE
    • infrequent NEW EPISODES
    • 30m AVG DURATION
    • 6 EPISODES


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    Latest episodes from ServiceTalk - The ServiceTick Podcast

    Show 6 - ServiceTick and Davies, with special guest Dan Saulter, CEO of the Davies Group

    Play Episode Listen Later Jul 4, 2018 20:14


    In ServiceTalk Show 6 ServiceTick Technology and Innovation Director Paul O'Brien and Head of Product Paul Middlege talk to Davies Group CEO Dan Saulter about what Davies does and how it does it, how ServiceTick fits into the group and what impact technology will have on the group's future.

    Show 5 - Understand how your customers feel about your business with 'ServiceTick Emotion Score'

    Play Episode Listen Later May 8, 2018 15:20


    In a new bite-sized format, Show 5 unveils 'Servicetick Emotion Score' ('SES', pronounced 'sĕz'), to help you understand how your customers feel about your business

    Show 4 - Paulo's back! Introducing Project Bedrock, a major new update from ServiceTick

    Play Episode Listen Later Apr 23, 2018 47:10


    In ServiceTalk Show 4 ServiceTick Technology and Innovation Director Paul O'Brien and Head of Product Paul Middlege discuss Paulo's recent trip to San Francisco and a major new update from ServiceTick, 'Bedrock'.

    Show 3 - Acquisitions, integration and culture with Jason Wolfe and Matt Button

    Play Episode Listen Later Mar 21, 2018 24:26


    In ServiceTalk Show 3 ServiceTick Technology and Innovation Director Paul O'Brien is joined by ServiceTick Managing Director Jason Wolfe and Davies Group Corporate Development Director Matt Button to talk acquisitions, integration and corporate culture.

    Show 2 - Let’s get some insight with Thomas Cowper Johnson

    Play Episode Listen Later Feb 13, 2018 32:01


    In this second show in the new ServiceTalk series, hosts Paul O'Brien and Paul Middlege are joined by ServiceTick Insight Director Thomas Cowper-Johnson, covering Facebook's use of surveys to determine the trustworthiness of news sources, the rise of AI in customer feedback and a number of other VoC related topics. Do you have feedback for the podcast? We'd love to hear it!

    Show 1 - Welcome to the ServiceTick Podcast

    Play Episode Listen Later Dec 22, 2017 46:27


    In this first show of the new ServiceTalk series, hosts Paul O'Brien and Paul Middlege introduce ServiceTick, talk about the product offering as a whole and our IVR product specifically, where ServiceTick is hosted and how one of this year's hottest gifts, the Amazon Alexa, might impact the world of customer feedback. Got feedback for the podcast? We'd love to hear it!

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