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Hosted by support driven
4 episodes with support driven
In this episode we have with us the founder of Support Driven, Scott Tran, and we talk about a new community that’s popping up, how it’s used, and what it is and how it has become a great resource for people to share and connect. Tune in to understand how to create a sense of community during challenging times!Scott Tran and how he created his community 0:52About the community 3:51How has the community reacted 6:39Being more effective with less people 8:51“There’s also a social aspect to it. We have talented people with different hobbies and that’s often been a way for people to connect in these times. We’ve had quite a few people start making progress.” 10:31https://www.linkedin.com/in/scott-tran-188815a3/supportdriven.com
Our final episode of the season delves into the world of support engineering. What the heck is it, exactly? How can you make your first steps into support engineering? How can you sharpen your troubleshooting skills? All this and more, including highlights from Support Driven and a bubbly chat about seltzer. Hosts: Abby Armada (Slack: […]
Our final episode of the season delves into the world of support engineering. What the heck is it, exactly? How can you make your first steps into support engineering? How can you sharpen your troubleshooting skills? All this and more, including highlights from Support Driven and a bubbly chat about seltzer. Hosts: Abby Armada (Slack: […]
In this episode we’re discussing metrics and data with Nicholas Tang from MongoDB. And, of course, food. Links: https://www.kayako.com/blog/hiring-customer-service-representatives/ Hosts: Abby Armada (Slack: @abby) Diana Potter (Slack: @dpotter) Guests: Nicholas Tang (@Nicholas Tang) For more information on Support Driven and our Slack community, click here. Intro/Outro Music: Katsuhiko – Big Bang Jump This episode of […]
In this episode we’re discussing metrics and data with Nicholas Tang from MongoDB. And, of course, food. Links: https://www.kayako.com/blog/hiring-customer-service-representatives/ Hosts: Abby Armada (Slack: @abby) Diana Potter (Slack: @dpotter) Guests: Nicholas Tang (@Nicholas Tang) For more information on Support Driven and our Slack community, click here. Intro/Outro Music: Katsuhiko – Big Bang Jump This episode of […]
In this episode, we discuss hiring, culture fit, personality tests, and of course, food. Links: https://well.blogs.nytimes.com/2007/10/12/the-science-of-chicken-soup/ Hosts: Abby Armada (Slack: @abby) Diana Potter (Slack: @dpotter) Guest: Chris McCraw (Slack: @fool) For more information on Support Driven and our Slack community, click here. Intro/Outro Music: Katsuhiko – Big Bang Jump This episode of Recap is brought […]
In this episode, we discuss hiring, culture fit, personality tests, and of course, food. Links: https://well.blogs.nytimes.com/2007/10/12/the-science-of-chicken-soup/ Hosts: Abby Armada (Slack: @abby) Diana Potter (Slack: @dpotter) Guest: Chris McCraw (Slack: @fool) For more information on Support Driven and our Slack community, click here. Intro/Outro Music: Katsuhiko – Big Bang Jump This episode of Recap is brought […]
In this episode, we discuss transitions as they relate to your career in customer support. Hosts: Abby Armada (Slack: @abby) Diana Potter (Slack: @dpotter) Andrew Spittle (Slack: @andrewspittle) Guests: Denise Twum (Slack: @awurama) Keisha Washington (Slack: @Keisha) For more information on Support Driven and our Slack community, click here. Intro/Outro Music: Katsuhiko – Big Bang […]
In this episode, we discuss transitions as they relate to your career in customer support. Hosts: Abby Armada (Slack: @abby) Diana Potter (Slack: @dpotter) Andrew Spittle (Slack: @andrewspittle) Guests: Denise Twum (Slack: @awurama) Keisha Washington (Slack: @Keisha) For more information on Support Driven and our Slack community, click here. Intro/Outro Music: Katsuhiko – Big Bang […]
Episode 48 of the Support Breakfast podcast with: - Lisa Hunt (Geckoboard) - Dave Chapman (Buffer) - Sarah Ley-Hamilton (Timely) - Conor Pendergrast (Expensify) - Sarah Chambers (Supported Content) This week we're chatting about building and managing customer/partner/developer communities. Links mentioned: * Geckoboard Developer Community: https://community.geckoboard.com * Buffer Chat #bufferchat: https://buffer.com/bufferchat * Community.Expensify.com * GeckoBoard are hiring generally: https://www.geckoboard.com/careers/ * So are Timely: https://www.gettimely.com/careers/ * MozCon Code of Conduct: https://moz.com/mozcon/code-of-conduct * Mom Community guidelines: https://moz.com/community/blog-disclaimer * Support Driven: https://supportdriven.com/support-driven-chat/ * Job here: https://jobs.lever.co/geckoboard/d367e252-9acf-40f4-b5b2-8b9679946f49 * Ko-fi.com/supportbrekkie
A bonus episode of the Support Breakfast podcast, with Lisa Hunt (Moz), Sarah Ley-Hamilton (Timely), Sarah Chambers (Supported Content) Dave Chapman (Buffer) and Conor Pendergrast (Expensify). Lisa reports back from her time at Supconf Seattle and talks to members of the Support Driven community about their favourite breakfast foods and advice for their younger selves, plus interviews with Scott Tran, Matt Dale and Christina Jones. See full shownotes at: https://supportbreakfast.com/2017/04/04/support-breakfast-supconf-seattle-special/
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