Podcasts about Slack

Could there really be a world where Jude Bellingham doesn't start for England at the World Cup this summer? With Thomas Tuchel favouring Morgan Rogers in the number 10 role so far, is Bellingham facing a place on the bench? There are also big questions up front. Who steps in as backup to Harry Kane? Dominic Calvert-Lewin and Dominic Solanke were both given opportunities against Uruguay but failed to impress, while Ollie Watkins hasn't quite hit top form this season. Does this point to a wider decline in traditional number nines in the English game? Plus, Gary Lineker, Alan Shearer and Micah Richards pick their World Cup favourites and assess where England really stand among the contenders. The Rest Is Football is powered by Fuse Energy. To sign up and for terms and conditions, visit https://www.fuseenergy.com/football. This episode is brought to you by Disney+, where you can watch every match of the UEFA Women's Champions League live. Visit Disney+ at https://www.disneyplus.com/en-gb/home Is your door in the draw? Sign up at www.postcodelottery.co.uk People's Postcode Lottery manage lotteries on behalf of good causes, 18 plus, conditions apply, play responsibly, not available in Northern Ireland. Join The Players Lounge: The official fantasy football club of The Rest Is Football. It's time to take on Gary, Alan and Micah for the chance to win monthly prizes and shoutouts on the pod. It's FREE to join and as a member, you'll get access to exclusive tips from Fantasy Football Hub including AI-powered team ratings, transfer tips, and expert team reveals to help you climb the table - plus access to our private Slack community. Sign up today at therestisfootball.com. https://therestisfootball.com/?utm_source=podcast&utm_medium=referral&utm_campaign=episode_description&utm_content=link_cta For more Goalhanger Podcasts, head to www.goalhanger.com Learn more about your ad choices. Visit podcastchoices.com/adchoices

This week, we sit down with our friend and community leader Emily Karasek, founder of Extend Your Stay. Emily spent 13 years as a nurse before realizing she couldn't see herself in that role until 65, and she turned to real estate, starting with a flip in 2021, to create a different path. We talk with Emily about how she moved from a long-term rental she hated, self-managing, into mid-term rentals serving travel professionals, and how that “one deal” snowballed into a full-blown MTR management company now overseeing 40+ doors. Together, we dig into what it really looks like to scale: buying imperfect deals, making mistakes, and relying on local meetups, community, and word of mouth instead of having everything perfectly planned. Emily opens up about hiring and leadership—from failed VA hires to finally finding the right one with Airbnb experience, and how she onboarded slowly, with clear expectations and guardrails, instead of dumping everything on her at once. She also walks us through the systems and tools behind her lean operation: Hospitable, Furnished Finder, Notion, Slack, OpenPhone/QO, and Relay. Plus, she dives into how she's using AI and a custom GPT internally to house SOPs, property quirks, and FAQs so her team isn't dependent on her brain 24/7. If you're a female investor, nurse, or mom who wants to build mid-term rentals, protect your time, and step into true leadership, you're going to love this conversation with Emily.     Resources: Simplify how you manage your rentals with TurboTenant Get in touch with Envy Investment Group Connect with Emily on Instagram Grab our SOP Templates Make sure your name is on the list to secure your spot in The WIIRE Community  Leave us a review on Apple Podcasts Leave us a review on Spotify Join our private Facebook Community Connect with us on Instagram

Enjoy the What's Bruin Show Network!Multiple shows to entertain you on one feed:Support WBS at Patreon.com/WhatsBruinShow for just $2/month and get exclusive content and access to our SLACK channel.Twitter/X: @whatsbruinshow        Instagram: @whatsbruinshowCall the What's Bruin Network Hotline at 805-399-4WBS (Suck it Reign of Troy)We are also on YouTube HEREGet Your WBSN MERCH - Go to our MyLocker Site by Clicking HEREWhat's Bruin Show- A conversation about all things Bruin over drinks with Bruin Report Online's @mikeregaladoLA, @wbjake68 and friends!Subscribe to the What's Bruin Show at whatsbruin.substack.comEmail us at: whatsbruinshow@gmail.comTweet us at: @whatsbruinshowWest Coast Bias - LA Sports (mostly Lakers, Dodgers and NFL) with Jamaal and JakeSubscribe to West Coast Bias at wbwestcoastbias.substack.comEmail us at: WB.westcoastbias@gmail.comTweet us at: @WBwestcoastbiasThe BEAR Minimum - Jake and his Daughter Megan talk about student life and Cal Sports during her first year attending UC Berkeley.Subscribe to The BEAR Minimum at thebearminimum.substack.comEmail us at: wb.bearminimum@gmail.comTweet us at: @WB_BearMinimum

Enjoy the What's Bruin Show Network!Multiple shows to entertain you on one feed:Support WBS at Patreon.com/WhatsBruinShow for just $2/month and get exclusive content and access to our SLACK channel.Twitter/X: @whatsbruinshow        Instagram: @whatsbruinshowCall the What's Bruin Network Hotline at 805-399-4WBS (Suck it Reign of Troy)We are also on YouTube HEREGet Your WBSN MERCH - Go to our MyLocker Site by Clicking HEREWhat's Bruin Show- A conversation about all things Bruin over drinks with Bruin Report Online's @mikeregaladoLA, @wbjake68 and friends!Subscribe to the What's Bruin Show at whatsbruin.substack.comEmail us at: whatsbruinshow@gmail.comTweet us at: @whatsbruinshowWest Coast Bias - LA Sports (mostly Lakers, Dodgers and NFL) with Jamaal and JakeSubscribe to West Coast Bias at wbwestcoastbias.substack.comEmail us at: WB.westcoastbias@gmail.comTweet us at: @WBwestcoastbiasThe BEAR Minimum - Jake and his Daughter Megan talk about student life and Cal Sports during her first year attending UC Berkeley.Subscribe to The BEAR Minimum at thebearminimum.substack.comEmail us at: wb.bearminimum@gmail.comTweet us at: @WB_BearMinimumPlease rate and review us on whatever platform you listen on.

My guest today is Kris Rudeegraap. He's with Sendoso.  We had a great time talking about gifting.  Kris shared: Using gifts to open conversations Touch point marketing Creativity Making gifts special ...and much more.  We are giving away a copy of Giftology from John Ruhlin. You can receive one by sending me an email at Dave@DaveWakeman.com or Kris an email at Kris@Sendoso.com  Do both even!  Visit me at www.DaveWakeman.com Get Talking Tickets at https://talkingtickets.substack.com Join our Slack.

Negli anni il gesto di chiamare qualcuno al telefono è cambiato moltissimo. Siamo passati da alzare la cornetta e sperare che la persona sia a casa, a sapere che ognuno ha un telefono appresso, senza ricordarci il suo numero. Pillole di Bit è un podcast indipendente realizzato da Francesco Tucci, se vuoi metterti con contatto con me puoi scegliere tra diverse piattaforme: - Slack (se il tuo account è stato bloccato perché non hai compilato il form, compilalo e lo sblocco) - BlueSky - la mail (se mi vuoi scrivere in modo diretto e vuoi avere più spazio per il tuo messaggio) Rispondo sempre (se siete educati) Dal 2026 Pillole di Bit è anche una Newsletter settimanale con gli argomenti del podcast. (esce il martedì) Se questo podcast ti piace, puoi contribuire alla sue realizzazione! (e te ne sarò eternamente grato, oltre a darti accesso alle puntate speciali) Il sito è gentilmente hostato da ThirdEye (scrivete a domini AT thirdeye.it), un ottimo servizio che vi consiglio caldamente e il podcast è montato con gioia con PODucer, un software per Mac di Alex Raccuglia

Don't be a slacker!Reading Plan: Worship - Psalm 39:1-6Wisdom - Proverbs 10:4-5Witness - Joshua 4-6Visit https://www.revivalfromthebible.com/ for more information.

Breaking into Goldman Sachs investment banking isn't easy- especially without connections or a clear path. In this episode, Tyler shares how he went from 100+ cold emails and constant rejection to landing a role at Goldman Sachs. Learn how to network, stand out in interviews, and break into investment banking the right way. Check out WSO Academy — the prep that has helped thousands break into high finance. ------------------------------------------------------------------------------------------------------

What was it really like playing under Jürgen Klopp during that era-defining rivalry between Liverpool and Manchester City? What kind of manager was he behind the scenes? How difficult was it to keep his place at Manchester City when big-money signings in his position arrived summer after summer? What were Alan Shearer and Micah Richards really like as teammates? Gary is joined by the most capped Premier League player ever, James Milner. From becoming the league's youngest-ever goalscorer at the time to still playing in the Premier League in his 40s, he shares memories of playing alongside David Silva at Manchester City, his special bond with close friend Diogo Jota, and the mentality that kept him at the elite level for decades. The Rest Is Football is powered by Fuse Energy. Sign up and use the referral code FOOTBALL and you could win a 1990 England shirt signed by the hosts of The Rest Is Football. Visit https://www.fuseenergy.com/football for terms and conditions. Is your door in the draw? Sign up at www.postcodelottery.co.uk People's Postcode Lottery manage lotteries on behalf of good causes, 18 plus, conditions apply, play responsibly, not available in Northern Ireland. Join The Players Lounge: The official fantasy football club of The Rest Is Football. It's time to take on Gary, Alan and Micah for the chance to win monthly prizes and shoutouts on the pod. It's FREE to join and as a member, you'll get access to exclusive tips from Fantasy Football Hub including AI-powered team ratings, transfer tips, and expert team reveals to help you climb the table - plus access to our private Slack community. Sign up today at therestisfootball.com. https://therestisfootball.com/?utm_source=podcast&utm_medium=referral&utm_campaign=episode_description&utm_content=link_cta For more Goalhanger Podcasts, head to www.goalhanger.com Learn more about your ad choices. Visit podcastchoices.com/adchoices

The Evolution of Brands, Athletes and Creators If there's one thing for certain, it's that nothing ever stays the same - doubly so if you're a brand in the outdoor space or an athlete or creator. Over the past year, we've had so many discussions about what's working, the right way to approach it, and how it has evolved. Jonathan Levitt: https://www.linkedin.com/in/jlevitt815/ Small Shows Hit Different: https://substack.com/@longrunlabs/p-190439642 Hollow Socks: https://hollowsocks.com/ Hollow Socks on Second Nature: https://youtu.be/qri10TgoOMM Jonathan's Previous SN episode: https://youtu.be/fYEjPke9Btg Brand Partnership 101 Article: https://substack.com/home/post/p-170877180 Substack Podcasts: https://on.substack.com/p/introducing-the-substack-recording Colleen Quigley: https://www.instagram.com/steeple_squigs/ Kitworks: https://alnk.to/hsyF2FO Claude: https://claude.ai/ Eternal: https://www.eternal.co Alex Mather on Second Nature The Huddle: https://findmyhuddle.com/ Second Nature Slack: https://www.launchpass.com/second-nature BPC - Brand, Product, Content: Raziq Rauf "This Is Running" (Book): https://amzn.to/3PteKKk Seth LaRue Trail Waves: https://trailwaves.substack.com/ Wahoo Kickr: https://amzn.to/4bAgDgY Join us on LinkedIn: https://www.linkedin.com/company/second-nature-media Meet us on Slack: https://www.launchpass.com/second-nature Follow us on Instagram: https://www.instagram.com/secondnature.media Subscribe to our newsletter: https://www.secondnature.media Subscribe to the YouTube channel: https://www.youtube.com/@secondnaturemedia

In this episode of The Neuron Podcast, Corey Noles and Grant Harvey sit down with Dan Shipper, CEO of Every, to talk about agent-native engineering—the framework his team uses to build and ship AI-powered products at a pace most companies can't match.Dan walks us through what happened when his AI document editor Proof went viral (and then went down), why he believes the way we build software is fundamentally changing, and how Every's small team manages to ship and maintain an entire suite of AI tools: Spiral (automatic style guides from your writing), Sparkle (AI writing cleanup with custom folders), Cora (AI research assistant, now on iOS), Monologue (AI-powered journaling with notes), and Proof (the agent-first document editor that broke the internet for a day), as well as their new to be revealed on Friday: Plus One (a hosted AI agent for Slack).Whether you're a founder, developer, or just someone trying to understand what "agentic" actually means in practice—this conversation is the real-world playbook.Subscribe to The Neuron newsletter: https://theneuron.aiProducts mentioned:• Every: https://every.to• Spiral: https://spiral.computer• Sparkle: https://sparkle.computer• Cora: https://cora.computer• Monologue: https://www.monologue.to/• Proof: https://proofeditor.ai• Plus One (the new one!): https://every.to/plus-one

In this episode of The Ross Simmonds Show, Ross sits down with Britney Muller, AI educator and founder of Orange Labs, to unpack what marketers are getting wrong about large language models, why reverse engineering ChatGPT is a dead end, and how to build real leverage in a probabilistic world. From practical AI workflows to the ethical risks shaping the future of the industry, this is a first-principles breakdown of what actually matters next. Key Takeaways and Insights: 1. AI is not search, it is a different machine entirely - LLMs are probabilistic word prediction systems, not ranking engines. There are no ranking factors inside ChatGPT and no URLs in its training data. - Most marketers are forcing AI into an outdated SEO mental model, and new technology requires a new framework. 2. Understanding RAG and how visibility actually works - LLMs are often paired with real-time search to stay current, but the core model and the retrieval layer are two separate systems. - Visibility in AI requires influence across both training data and search ecosystems, and SEO still matters even as the mechanics are shifting. 3. Brand mentions over backlinks - LLMs magnify what appears most frequently in training data, which means contextual brand mentions are becoming leverage. - One startup paid for brand mentions on commonly retrieved URLs rather than links and it worked. Distribution across relevant conversations increases the probability of surfacing. 4. Why you cannot reverse engineer LLMs - There is no deterministic ranking system to hack. Outputs vary across identical prompts because of probabilistic modeling. - Most AI tracking tools rely on synthetic prompts and crude metrics. Guarantees in GEO are dangerous and honesty builds trust. 5. Build your own AI tracking stack - Internal tools are now cheaper and more powerful than off-the-shelf platforms. Running prompts multiple times per day allows teams to measure probability ranges. - APIs allow thousands of queries at minimal cost. Control your data and do not outsource your intelligence. 6. Real AI workflows built by marketers - Competitive engagement scraping combined with AI-personalized outreach is producing 80 percent response rates. HARO filtering systems can now auto-draft responses inside Slack in real time. - The common thread across every workflow that works is the same: start with a clear problem, then layer in AI. 7. AI as personal leverage - Brittany used ChatGPT to win a home bidding war with a personalized letter and reframed a payment dispute email as a lawyer, which resulted in payment within 30 minutes. - AI is not just marketing leverage. It is life leverage. Literacy creates power. 8. Is SEO dead? Not quite. - Google patents suggest AI-first interfaces may replace traditional SERPs, and organic traffic levels will likely not return to pre-AI highs. - The pie may shrink but search will not disappear. Off-site distribution and social proof will matter more than ever. 9. The ethical risks of AI power - A small group of decision-makers controls foundational AI systems, and the incentives in place favor hype cycles and growth over accountability. - Reinforcement learning optimizes for pleasing users, not truth. AI literacy must include understanding bias and power structures. 10. The rise of AI agents - Early agents were mostly hype, but new iterations like Claude Chrome integrations can now visually interpret and act inside browsers using screenshot-based reasoning. -The future of marketing may involve AI transacting on behalf of users entirely, and execution changes workflows. Resources & Tools:

This episode of The Okay Podcast goes everywhere — from Marine Corps meetings and deployment stories to college football takes and absolute travel chaos. The guys break down life after command, spring football coaching moves, and the reality of military life, all while mixing in hilarious and unpredictable stories. It's one of the most wide-ranging, unfiltered conversations yet — exactly what makes this show great.Podcast Hosts:Grant Broggi: Marine Veteran, Owner of The Strength Co. and Starting Strength Coach.Jeff Buege: Marine Veteran, Outdoorsman, Football Fan and LifterTres Gottlich: Marine Veteran, Texan, Fisherman, Crazy College Football Fan and LifterJoin the Slack and Use code OKAY:https://buy.stripe.com/dR6dT4aDcfuBdyw5ksCheck out BW Tax: https://www.bwtaxllc.comBUY A FOOTBALL HELMET:⁠https://www.thestrength.co/mrhelmet/?utm_source=The+Okay+Podcast&utm_medium=Podcast&utm_campaign=Okay_PodTimestamps:00:00 - Intro02:57 - Staff Brief18:01 - Going To The Movies Alone24:49 - Grant Lifting Update28:34 - Grant's Buddy's Change of Command39:10 - Reserve Corpsmen43:17 - Toxic MRE's48:43 - College Football Update01:01:45 - Iran Update01:09:13 - Afroman Trial01:11:23 - Gift Gauntlet01:15:33 - Digital Espresso Machines01:22:54 - Overhead Bin Battles01:27:12 - TSA NIGHTMARE EMERGENCY01:29:34 - RIP Chuck Norris01:32:13 - Twins Turn 201:35:43 - Sign Off

Voices of WholeLife 2026: The Seemingly Elusive Fruit - Javier DiazIn a chaotic world, true peace often feels frustratingly out of reach—like a fruit we can't quite grasp through our own efforts. Yet as a fruit of the Spirit, this deep, unshakable peace grows supernaturally in us when we abide in Christ, surrender our striving, and trust the Holy Spirit to cultivate it.Let us know your thoughts by reaching out and joining the conversation with your questions and comments using the information below:

Lorenzo Moriondo is a Technical Lead for AI at tuned.org.uk, working on AI agent protocols, graph-based search, and production-grade LLM systems.arrowspace: Vector Spaces and Graph Wiring // MLOps Podcast #365 with Lorenzo Moriondo, AI Research and Product EngineerJoin the Community: https://go.mlops.community/YTJoinInGet the newsletter: https://go.mlops.community/YTNewsletterMLOps GPU Guide: https://go.mlops.community/gpuguide// Abstract Meet arrowspace — an open-source library for curating and understanding LLM datasets across the entire lifecycle, from pre-training to inference.Instead of treating embeddings as static vectors, arrowspace turns them into graphs (“graph wiring”) so you can explore structure, not just similarity. That unlocks smarter RAG search (beyond basic semantic matching), dataset fingerprinting, and deeper insights into how different datasets behave.You can compare datasets, predict how changes will affect performance, detect drift early, and even safely mix data sources while measuring outcomes.In short: arrowspace helps you see your data — and make better decisions because of it.// BioWith over a decade of experience in software and data engineering across startups and early-stage projects, Lorenzo has recently turned his focus to the AI-assisted movement to automate software and data operations. He has contributed to and founded projects within various open-source communities, including work with Summer of Code, where he focused on the Semantic Web and REST APIs.A strong enthusiast of Python and Rust, he develops tools centered around LLMs and agentic systems. He is a maintainer of the SmartCore ML library, as well as the creator of Arrowspace and the Topological Transformer.// Related LinksWebsite: https://www.tuned.org.uk~~~~~~~~ ✌️Connect With Us ✌️ ~~~~~~~Catch all episodes, blogs, newsletters, and more: https://go.mlops.community/TYExploreJoin our Slack community [https://go.mlops.community/slack]Follow us on X/Twitter [@mlopscommunity](https://x.com/mlopscommunity) or [LinkedIn](https://go.mlops.community/linkedin)] Sign up for the next meetup: [https://go.mlops.community/register]MLOps Swag/Merch: [https://shop.mlops.community/]Connect with Demetrios on LinkedIn: /dpbrinkmConnect with Chris on LinkedIn: /lorenzomoriondo

Kiera is a guest on The Extraction, a podcast by TeamCare, to talk about accountability without the drama. She, along with co-hosts Kyle Bergman and Dr. Sharon Bleiler, discuss the sometimes difficult realities of what it takes to be a good leader versus a great leader.  Episode resources: Subscribe to The Dental A-Team podcast Schedule a Practice Assessment Leave us a review Transcript: The Dental A Team (00:00) Hello, Dental A Team listeners, this is Kiera. And today we are sharing a guest interview I did on another podcast. And it was too valuable not to bring you guys here.   this episode, you're gonna hear this host lead the conversation and then I'll wrap us up at the end. I cannot wait. It was truly one of my   episodes and I truly hope you enjoy.   The Dental A Team (00:18) everyone and welcome back to The Extraction podcast. Your cohost Kyle here today with my cohost and the co-founder of TeamCare, Dr. Sharon Bleiler. And today we are joined by Kiera Dent, who is the CEO and founder of Dental A Team, a consulting and training company focused on profitability, systems, accountability.   culture and leadership in dental practices. Kiera has worked nearly every role inside of a practice, which is a big part of why her content lands with both owners and teams. So in this episode, we are going to be riffing a little bit about everything and anything that goes into making a practice smarter, scaling from a leadership, bonding. We're going to talk a little bit about AI and efficiency. And so stick around. This is a good one. Kiera.   Welcome to The Extraction. How are you? Amazing guys. Thank you so much for having me. I've been super pumped to get on the podcast. Definitely a big fan over here. Excited to just rift on all things dental. I mean, my last name is Dent. So it's definitely my cup of tea here and excited to be with you guys today. So thanks for the warm welcome. Absolutely. And thank you again for taking the time to join us. I know you're super busy and congrats on all the success you've had building dental.   A team. One of the first questions I love to ask is what brought you to the dental industry? Not necessarily something that people grow up aspiring to be back when we want to be firefighters, astronauts or Olympians, but what brought you into it? Curious. mean, great question. It's funny. I remember in first grade, my teacher, Mrs. Larson had us like right out where we wanted to be. You guys, I have gone all over the map. I went from being like, I wanted to be a hotel cleaner. That was a big dream of mine. I was like, I want to be a hotel.   cleaner mom, like it's gonna be amazing to wanting to be a vet. I don't even really like animals. Like you can judge me harshly right now. And I was like, vet all the way up to I wanted to have, I wanted to break the world record and have 99 kids because I was like, listen, and then I'll just have like, I had already thought in processes at that point in my life. Like if I just like meet with them like one day a year, I could see each of them three times a year to then being like, listen, I just want to like wear scrubs for my life. And so was either like be a nurse and learn the whole body or be a dental assistant and just learn the mouth.   So that's actually what got me into dentistry was the desire to wear scrubs. Also, I became varsity tennis player, not because I love varsity, I just wanted to wear the cute skirt. Like that was really my motive in life. So I clearly am like a mixed bag over here of why I got here. But I actually then got into dental assisting. It was very fun, loved it. And then I went to college and I was trying to figure out what I wanted to do. I settled on wanting to be a marriage and family therapist. And I remember   I was sitting in my interview, I was in Oklahoma and I was interviewing to get my degree and master's get accepted to school. They asked me questions and I was thinking about my patients back at the dental office. And it was a, I call these like the pivotal moments where I sat there and was like, Keara, do you really want to be a marriage and family therapist? The fact that you're sitting in this interview, you've worked hard. mean, passing the GRE is freaking hard. So like even to get there, I was like, do you actually want to be this marriage and family therapist? And it was a moment where I was like,   I think I actually absolutely love dentistry and that's where I'm meant to be and what I love to do. And then you fast forward a little bit further and now we're in consulting and I feel like I've been able to blend my love of the marriage and family therapy, of the love of people and wanting to solve problems, but I get to do it in a space of dentistry that I feel is just magical to change lives. So that's kind of my like roundabout random story of going from hotel cleaner to veterinarian to becoming a dental consultant. And I feel like I really did that like sweet landing of a space that I'm obsessed with of helping people.   And I say, dentistry is my platform, life is my passion, and to be able to bring that to the table is very fun. Kiera, that makes so much sense that you married those two because I watched your video on your website, and I've been a dentist for a while, and you you hit it out of the park. As soon as I watched it, I'm like, yes, it's really hard. Yes, you love it, but yes, you're trying, you always have, I always say like you have one wheel off the wagon and you're always trying to get it back together. that you were in counseling and yeah, you got it.   Thank you. In our research of looking at what you've done, Kiera, I see a lot of similarities in your leadership style along with Dr. Sharon's here. One of my favorite all time quotes from any human is when Dr. Sharon said, you know why I'm a good dentist and a good manager and a good owner, Kyle? It's because I raised four kids. It's because I was a mother.   Because I was a mom first. You talk a lot about accountability without drama. Noble Dentistry, our in-house brand underneath TeamCare, is run equal parts Iron Fist and a lot of empathy. Everyone there, it's an excellent practice. 14 operatories, seven associate doctors, millions of dollars a year. It got there under the leadership of Dr. Sharon and the incredible technology that builds Power's TeamCare.   But Dr. Sharon lives and breathes set every day, accountability without drama, being direct with people, having meaningful conversations. What in your experience does that actually look like in a real office? Yeah, well, mean, Dr. Sharon, I love your story and I love what you've built. I think like powerhouse and that is not an easy feat. with physically my body's been, think, in over 300 dental practices in the course of my career. Our team, think, has physically been in over a thousand. So like...   To say that I've seen a few dental practices in my time is not a lie. And to see people that are able to grow to the magnitude that you've been able to is something that I think there are, there are traits, there are characteristics, there are pieces. And it was interesting because I think like one, you're an insane example and everybody listening, like kudos because you've got a great example. Dr. Sharon, I'm freaking proud of you and I love what you've built and I love what you've created and.   Everybody listening is really lucky to be able to hear your successes and to learn from you. The second thing I want to say is we had an in-person mastermind with our doctors and we bring them all together and it was something I did not want to do. Like literally I was like, I'm not doing masterminds guys, like everybody does masterminds and our doctors like, Kiera, please bring us together. And I'm like, listen, this is not my cup of tea. Like I'm a girl who loves to be on stage, but then I definitely love to just like shut it off and not be on stage anymore.   Events, feel like they just linger longer forever. So I am the girl who puts on an event and then you don't see me at all. Like it's like a goodbye, wave goodbye to the children, send them on their way. And like, I don't want to see you until the next morning. And, but I noticed in there that when you ask about the questions of accountability and iron fist and different things, there was a moment that I hadn't realized until just two weeks ago. And I've even watched myself, we're 10 years into the company now. And I think that there's an evolution of leadership. And I think Dr. Sharon, you'd probably agree to this that.   I think there's the firefighter stage when you first start and you're like bros and gals with your team. And you're really in this like, I want to be best friends. And I actually think it blurs the lines of accountability really hard for these new owners, but they want to keep the team and they want to have good vibes. Like I was talking to a tennis the other day and she's like, I just love my practice. She's three months in Dr. Sharon. So we know she's still in like the honeymoon phase. And she's like, I just love my team and they're so great. And we just like all have the best thing and we hang out all the time. And it's just great vibes.   And I thought, honey, I'm so freaking pumped for you to experience. It's Sharon's laughing. She's like, you get it, you have it, you understand. I think that as you evolve, you start to recognize, and I said this quote the other day to a dentist, said, there will be points in your career that you are loved, there will be points in your career that you are hated, but I hope where you actually land is respected. And I think when you can have the filter of, how can I be a respected team leader? How can I be a respected CEO?   You start to make decisions of accountability that are firm, that are fair, that are consistent. And that is what teams ultimately are looking for. They're not looking for you to be best friends. Surprise, like spoiler, bosses aren't their best friends. Like that's not what we're here to do. Our job is to be that leader, to be that coach, to be that mentor, to be the person who sets the standards, to set the stage. And standards are what we tolerate, not what we say. And so when I look at accountability and I look at teams, I think that there is a progression.   And I think for leaders to realize like you don't just show up out of the box as a great leader. It is a progression and it's an overview of that. But I do think the consistency piece and also making decisions that are in the best interest of the business, not in the best interest for you or for your team, I think becomes a North Star that helps you have stronger accountability. And I will say like, you can't have accountability without consistency. So if you're not solid on the consistency, get someone paired with you.   that consistently drive those results forward for you, because those are gonna be some of the most key critical pieces that I've seen that really separate the successful easy practices versus those that are just scrapping by and trying to get to the next level, but feeling like they can't get out of their rut. And I'm like, you can't because we're not consistent, we're not accountable, and we're not holding the true North Star of what the practice ultimately needs, not what you want to do to be liked.   And I hope that landed with love, not sharpness. No, no. Like that's damn, that's like spot on. That's what Kyle's kind of saying. Kyle has three children. He is an entrepreneur. has multiple businesses and he's a big part of a TeamCare. But we talk all the time. He has three children under two. Three, three, three under three you recommend that Kyle? We're an IVF right now and we have three embryos. And people, I've been asking people like, so do I just go for like the shop approach? Like you just like.   three like one after another like I could have three surrogates at the same time like we have to realize I have like different atmosphere over here or would you like space it out so hearing like 303 would you recommend it? Just curious asking for a friend here. Okay so I have twin boys that are about two and a half years old and a nine month old baby girl and I think it's good to do it all at once because I have a friend who has a seven year old and a four year old and his wife's pregnant and the look on his face that's   It's devastating. I'm praying for David out there. Yeah, just go for it. Go for it, Kiera. Do triplets. Let's go. My first thing was, I was like, listen, guys, I'm a business person over here. Can I do like a three for one deal? Circuits are not cheap, nor should they be like they're donating their body for me. And I'm so grateful. But I was like, can I do a three for one deal? And they were like, well, your rates go down.   like your success rates. And I was like, all right, we'll do like three, but just get, okay, anyway, back to you're an entrepreneur, you're three. I do think Kyle's right, because like I always look at it like my kids, I had four in six years, you want to go to Disney World once. You don't want to go every three years. And you're to go once. But that aside, honestly, I feel exactly as you do. And that's why I kind of said to Kyle about treating everyone there. Absolutely the business is first, very open, very honest. Tell someone immediately when something's not going right, correct it and it's over.   And that's it. it's much, you know, what do they say raising kids? Seven words of praise for everyone. Negative. ⁓ Truth. It's truth in any part of your life. And, you know, I do love your name too. And I want to talk about that a little, like that you wrote Dental A Team, because one of the big things on all my ads say players want to play with A players. And once you drop that level, your whole team goes down. Once there's one person sitting at the front desk or in the back or anywhere who's not pulling their weight, everyone knows it.   So how, when you go into a practice, are you addressing that to the doctor, to the team? Like, where do you go when you're finding these? You're seeing it straight out where sometimes, docs sometimes live in fear of their staff. Yeah. No, ⁓ you're right, Sharon. And I say the best gift I think I can give an owner is to be unshackled from feeling like they have to keep team if they don't want to. I'm not here to, consultants get a bad rep because we go and we're like.   fire everybody and that's not my world. I don't believe in that being a team member myself, being a business owner, the greatest cost to a business is actually turnover. Like it's a huge, like the human capital expense is very large and for good reason. But when I look at that, you're not wrong. Someone was talking to me, they talked about like the NFL, like pick whatever sport analogy you enjoy, but they're like, they don't go pick when they're going through draft season, they're not picking the like BCDs for good costs. They're like, we're going for A because we want to win.   and every person on there is the top 1%. And if they even drop and they're not doing it their best, they get cut. And it's just cutthroat there. But that's how you get winning championship teams. And I think a lot of times in dental practices or in business, that's not as cutthroat, it's not as viewed in the world, like on the spotlight of the TV. I think we do sometimes settle because we're so afraid. And to me, I'm like, gosh, it goes back to marriage and family therapy. Let's go back there. I had a professor and they said in dating, and gosh, you guys are gonna love me or hate me.   I have found that this is true, so I hope it's a love. ⁓ Thanks, Kyle. He said, in dating, there's always someone just as good, if not better out there. And you might hate that because it could be a tender swinder. You could just keep swiping for the rest of your life, always thinking there's someone better out there. So use that with caution. But I do think that it's real. There is always someone better. At some point, you just accept, like, my husband, I freaking love him. I got a great last name from it, so that was a win for me.   I look at this and I just think there are always going to be better people out there. And I think sometimes you do need to elevate a team and you need to upgrade a team. And that is not wrong. And so when I go in and I work with teams, first and foremost, doctors, let's make sure that we got a clear vision. It is wild. If you do not have a clear vision that every single person is going towards. And people think that this is rah rah puff and I'm such a tactical girl, but if they don't know where they're even going, like we don't even know the lighthouse on the thing.   We've all got different rowing and you're just gonna feel like mayhem. People are like, my team is not bought in. And I'm like, cool, what's your vision? If I walked in, could every person tell me today, where are we headed in one year, three years, 10 years? If it is not so crystal clear that every person can do it, that's step one. Because that might even be half of the issue to get our A players up to A players. Like, they don't even know what the scoreboard is. Are we playing basketball, golf, football? Like there's different rules, depending upon where we're headed. And so getting your whole team aligned on that is number one.   Then number two, I love this litmus test and mine is if I had a chance to rehire all these people today, would I rehire them? And that is sometimes the zone that I don't want to go in and face, but I think that that's the core heart where we know and we often don't want to do that. Now, if you're like not into that and you're like going to sit here and justify that I've got another one for you to get even more tactical. Grab your core values and go through it and rank that person. Do not lie to me. Keep this paper hidden. You can burn it afterwards, but be honest with it.   put your core values out there and rate each person. And if they are not striking you at tens across the board, it's time to move on or it's time to elevate up. I think when people recognize, like I got a doctor, she's in Virginia Beach, she can't find a hygienist, but they had a hygienist who was just tearing them all down. They let them go and we're in like hygiene, like starvation right now. Like I understand that is a hard position to want to quit and like get rid of. They cut this person, it's been six months and the team is so much happier. And I think   When you live that and you see it, you stop tolerating. It's like, do not lower your standards for excellence to meet people's need for mediocrity. And I think if you can hold that line and realize that's what you are, you're here to win championships, you're not here to win friends, but by winning championships and being respected, you win friends along the way. It's this crazy piece. A players, you like to play with A players and the worst thing you can do to your A players is tolerate the behavior of your lower people. So I think when I am making a decision as a CEO,   I have to remember my A players are watching me to see what I'm doing. And that's the motivation for me to make the decisions that ultimately are best for the business, not the ones that are easy. Awesome. And you're right. And that's where the respect comes in. You know, if the leader is working from fear, know, no one's good. I think that a lot of times docs ⁓ are, you know, falling over dollars to pick up pennies. Like you pay a little more, you're getting that better person. We pay very well and I don't have a problem hiring at any position.   You know, but I got great people, they're rock stars. They put me to shame, the stuff that they can do from hygiene to anywhere, front desk, they're smart people. But Kiera, what you said actually, really, I'm going to do a screen share right now. You haven't done a screen share in a couple of episodes and I'm going to show, I'm going to show a dashboard on TeamCare that you are to love. And I think this will also be a nice segue into hearing how you're using.   technologies, specifically AI in managing, because it can be certainly a balance. But what I'm going to show you from an A-Team stamp is the leaderboards that we ⁓ intelligently produce these update in real time every day. We're looking at a practice here. I've anonymized the data, but we're looking at the high hygienist productivity so far for March. And we can see how many patients, and by the way, the beautiful thing about this,   is that not only can the practice owners and managers see this, but every single one of these team members, these hygienists can see what their patient per average day is, what their pre-appointment rate is, how much they're presenting for treatment, how many reactivation calls. We can see this for doctors. So Dr. Sharon is so good at going in and saying, hey, this guy, know, lot of production, but his production per exam is actually not as good as some of these other folks. So is there an opportunity to coach him   on his bedside manner or are these, you know, and this is actually noble dentistry. So this is our in-house and part of the reason they're so good is because everyone there, this is a depth chart. Everyone wants to be a starter. Everyone wants to make the pro goal. And so when you're able to show this type of visibility, some practices don't like this because, I don't want to hurt anyone's feelings. This is not youth soccer, not everyone getting a participation trophy. And so you can see where you stand. ⁓ So this is a   a part of TeamCare that it feels like really aligns with your values and how you lead. 1000 % Kyle. And I love that you brought this up because I am pro EOS traction, Gina Wickman, which this is very much in a line with that. ⁓ coach generally teams version of that. And the bottom line is numbers don't lie and numbers make these conversations easy. And when you look at this, as a team, we can't hide. There is zero hiding in there to see like.   All right, well, ⁓ you know, I just was busy. Everybody's busy. Like, where do we hide in this scenario? And it's either I'm gonna rise up or rise out and both are great options. And I think when you recognize that, because you're right, like even watching Dr. Sharon, if you look at her, if you guys didn't see the video, she's sitting back and there's a calm collected confidence about her that she knows that what she's put into place, these people want to be there. And the leaderboard shows that. And I think when you...   When you obsess about data and numbers, you can sit back like Dr. Sharon and have the confidence because you know that people can't hide. mean, guys, Kiera Dent is a human. Like I love people. I love to make people feel good. But at the end of the day, feelings only go so far and results will sustain. And I think when I look at it, I'm like, am I feeding my family or am I just fishing for a day? Like I've got to take care of.   Like it's one or the other. mean, they're going to make people happy, make my life miserable, or we're going to like look at the numbers and we're all going to win and we're all going to be happy. Like what is it going to be? And I think, I think when again, this is an evolution of maturity of CEOs and owners of businesses, you hit this, I feel like there's a threshold that you hit and it comes and everybody gets it at a different time, but you hit a level where it's like, data is a numbers matter more than people's feelings and us being on a winning team and me recognizing or like, shoot, you can take, I've had people take.   Second, mortgages out on their homes to keep paying people that don't want to be accountable. And I'm like, that is a choice that you're willing to make. There are multiple choices in life to make, but Dr. Sharon Sugarhead and for me, I don't lose money and that's my standard. I also don't tolerate people that don't want to be on my winning team, but I used to not be that way. 2020, I felt like I was Johnny Depp in the middle of the ocean. I was on a freaking burning boat, hoping and praying something else was coming. Like my team was rash. Like we were really struggling. And I think you have to go through that to...   to realize, or you listen to podcasts like this and you don't have to learn through it, use the numbers. You're exactly right. There is no hiding. Use the numbers, use the metrics. Numbers are your best friend. They're the vitals to your practice. And if you want to know if you're sick, you get your vitals. If you want to know if you're practice sick, look at the vitals of the practice and then make decisions accordingly. And it's like every once in a while, it's not often, but if things are going really bad with a group, with FDs or assistants or hygiene or whatever, sometimes you got to say to them, right? Get them all together and be like, you know, everyone's replaceable, even me. And you know, sometimes you just,   It really reminds everyone that you don't have this job forever. You're not working for the government. know, like this is nothing's going to keep you here. I'll tell you what I really, really want to hear about your systems about, think like that's the number one thing. And I think docs are horrible at it. We were just dentists and systems is what makes a real business run. And it's, I think it's the hardest thing to put in place. And Dr. Jaren, thank you for that. And shout out to you guys, the software. I just want to go back to that. didn't like.   if you don't have that, it. It will be game changing in your practice. I feel like it's like AI, right? Like you guys put Pearl overlay or whatever you want over Jet and it helps like diagnose. To me, your guys' software is how you diagnose the problems in your practice without having the emotional baggage that comes along with it. So just like wanted to do a plug there for you guys, because I really am impressed with what you've created. As far as systems, Dr. Sharon, I actually feel systems are easy and I know that that's like going to be contrary.   The reason I think number like systems are easy is because if you have the vision, I call it the yes model in our company. So we focus on you as a dentist. Your business should serve your life and not the other way around. And I'm very pro all of us on here are business owners and we know that I can either work my booty off for my business or I can get my business to work for myself and both are available. It just depends on which route you want to go. And so I'm very pro let's have the business work for you. So that stands for why for you you're number one. And if we don't take care of you first, the whole business will crumble. So like we've got to take care of you.   Second is E, it stands for earnings. So exactly like you talked about the leaderboard, the numbers, the metrics, and then S stands for systems and team development. And I put this together purposely in this order so you can say yes to more in your life, but I use systems third because I think so many people, Dr. Sharon, your point, they wanna go attack the systems, but they're missing the top two. And when I put the top two in place, the systems actually come after. Like what my numbers are telling me, tell me where my systems need to be implemented. No team wants to go through a whole systems overhaul. Like I've done this a lot.   No team's super thrilled. like, hey guys, I heard this great podcast. Let's implement these systems. Why are we implementing the systems and what result am I ultimately trying to get? I am big on outcomes over activity. What's the outcome we're looking for? And then let's put activity into place. And I don't disagree with you. Systems feel so daunting because there's a system upon a system upon a system upon a system. Like it never ends. It's like the Winchester mansion. Like they just go forever and you cannot escape it. And so when I think about it, I think that that's where it feels daunting. But I will say,   that there are core foundational systems that I put into place. And you're exactly right. Like we can't just be like, I've got a great vision and my numbers look good. Well, like the systems have got to be there. And so I don't disagree with you that systems are daunting. And so we actually created like 12 systems because I like cadences. I like it to be easy for people to memorize. Like what do need to focus on in January and February and March? So my practice can always be refining because systems are a refinement and an optimization, not a set like one and done. So I'm big on like operations, right? Like let's look to see where we're broken. Like what are easy core systems we can put into place?   Hygiene, hygiene needs to be producing. 30 % of our practice is a great baseline and they should be producing three times their pay. Everyone's like, what? They're so expensive right now. I get that. It's like, let's get innovative, let's get creative. We maybe can't quite get there, but let's at least set a good baseline and see what we're producing and how we can get there. So then we need to put our hygiene protocols into place. We need to make sure our hygienists are good to go. We need to make sure our hygiene exams are solid. Easy systems that are going to impact numbers. Then I'm gonna move to my front office. How do we schedule? Like doctors, if you're not getting out on time.   That's a fantastic system for us to go attack. If we're not producing enough, like let's go after block schedules, but I don't want you to just block schedule for the sake of block scheduling because you heard it on a podcast. Like what do you need to make? What did the numbers tell you? And then let's make sure we can actually build a productive schedule that will get you to that number. And I think when you put systems into place, that makes sense. Like when I go to Chick-fil-A, they've got like the salad thing up there. Like you put three things in and two things a lot of like, whatever it is, that makes sense because I'm going to make a whole salad at the end. But if they're just like,   Do some lettuce and some, teams need to understand why we're doing systems. And so I'm very core on what are the core systems that a practice needs to have. It usually falls under my hygiene department, making sure my doctors and our procedures are there, front office scheduling, our billing, please for the love of everything, holy collect the money. Like just collect the money. We are not back in the 1800s. You do not need to put it on a tab, collect the money. Like it is here. We need to collect money. Like what are the things that are gonna burn you? And then like our ordering needs a system.   things that are going to help and protect cashflow, things that are gonna help and protect patient experience. But like, I don't disagree with you, Dr. Sharon. I know I said like, I think systems are easy, but I think it just feels like there's so many things that we could do. But I feel like in systemization, less is more, more simple, one page documents rather than 20 page documents. And then we just realized we're refining based on what the numbers tell us, what our main pain point stressors are in the business that ultimately get us to the W on the scoreboard. That's how I'd implement systems. Amen. And if you...   are listening to this right now and you're saying, man, I need all of Kiera's systems. That sounds incredible. Well, lucky for you on April 24th, Kiera and the Dental A Team are holding a virtual summit. And even luckier for you is that you can use code Extraction50 for 50 % off your ticket. It's going to be about four and a half hours, three hours of which will be continuing ed where you can learn about these systems. It's an incredible value. And we will have a link in the show notes where you can join.   So Kiera, thank you so much for that generous code. If you're listening and look what I love about Kiera is Kiera you're spicy. There's people that are like, I don't want to, I don't like the way she talks and I don't believe in her, but there's going to be other people that are like, yes, I need a tiger mom like this in my life to help me move the needle. So I like it. I don't know. Dr. Sharon does it. See you guys are sisters from other misters.   Kyle, thank you for that. And I did realize, was like, golly, Kiera, you're coming in like, you're hot, you're on it. I've already been podcasting this morning, like I'm in the rhythm. Like was so pumped for this podcast. But I think it comes from a space of, I don't know, the analogy I give is I'm sitting on one side of the river and you're on the other side and you're trying to get across this river. And I'm sitting there as a guide knowing that your pain points and the frustrations that are keeping you up at night, that are causing you to cry, that are telling you that you, that are keeping you from your family. Sometimes I believe like,   Yes, I'm a consultant. That's what our title is. But I feel like I really sit in a realm of a coach. And I think about coaches of the best teams. They don't like I go to my gym and my gym trainer. She's not like yesterday. She freaking rocked me. I can't even walk like that's why I'm not standing. My calves hurt so bad. And I'm like, she was like, Kiera run harder. And I was like, I'm trying it's so hard right now. Like, but yet sometimes in practice and in business, and this is where I love what we do. Dental A Team is about fun. It's about ease. And it's about   giving you a hug of wherever you are with no judgment. And at the same time telling you what no one else will tell you because I don't, I'm not big on consultants that are series and fluff. I'm big on like, what's the tactical, what's the practical because I've hired plenty of coaches in my career that give me a lot of great ideas, but I'm like, yeah, but that idea is not getting me through this incredible moment and opportunity I'm living through that's like making me want to lose my hair. so   When you say and like the summit is fun, come and enjoy it. It's a really great time. It's for teens. I don't care. One person in the room, 20 people in room. I don't care. Our job is to positively impact the world of dentistry. And we are actually giving away our entire virtual academy. So all the systems, we've got operations manuals, we've got onboarding things, we've got CE, we've got every single course you could imagine, team training videos, like you name it. like, they told me someone, I was the Dr. Seuss of systems. So like it's there and it's free. Like just come and like say hello and you can win it. But it's.   I really hope that it comes from a space of not a lot of people tell you what needs to happen. A lot of people tell you what you want to hear. And I think as a business owner, I've just gotten tired of that mantra in the industry. And I'm not like, this isn't about any consultant. This is just truly who I am, what I believe. And I'm about results. And I want people to get results. If they're going to spend money, if they're going to spend their time, I want to make sure teams and doctors are getting the results they want. But at the same time, you talk to any team that works with us and they absolutely love us. We get texts every single time, like, we love you guys. We have so much fun when you come in.   because I think we get the seat. We understand the doctor's perspective and we understand the team's perspective. I'm going to talk to a team. I'm not going to be like spicing up. It's like, perfect. Let's talk about block scheduling. Had an office manager the other day. She did not want to be doing any like, my gosh, the doctors are out of town. They're not hitting goals. We were negative 20 last month. They were positive. So we talked to the office manager and I'm like, Hey, it's like, let's talk about this. And she's like, my team's doing so good. And I was like, that's amazing. I'm so proud of that.   let's talk about like what numbers we need to have. Like, did you know that like last month we were negative 20? And she's like, I had no idea. And I was like, okay, great. Like as an office manager, would this help you to be like in your role and to do really well in your role? And she was like, oh my gosh, it helped me so much. So we went through and it's a very gentle, like let's walk you through and how many patients do we have? Like they have 1900 patients that are active and we need 2,800 active patients. And I was like, all right. Well, like, and she's like, Kiera, what do I do?   And so that's when you open the door and it's not coming in with a harsh judgment, just like it's no harsh judgment on any office. It's more a, here's the problem. Like we have 1900 and we need 2800. If you don't want to ask me and you want to go figure that out, phenomenal, go do that. I have no problem. There is zero ego, but typically people want to know how do I get across this river? And you've been there, you've done it you've done it successfully many times over. What are the tips? And what was amazing is we've   She ran some reports, she found some reactivation, she found 800 patients and so she's freaking lit up. She's taken it to the team. They've got simple little steps that are not going to be hard. And she's driving that. We make her look like the million dollar rock star for her doctors, but she was able to reach out and have the help. So Kyle, yes, thank you for calling me on the spice. There's some directness, but I think it comes from a space of you hire a consultant for a reason, you expect results, and I believe that you should get those results. Kiera, as our episode comes to a close, I want to,   serve you some rapid fire questions. The challenge is to answer them in a sentence or less, even one word if you want. Okay. We're going to do four. first one, one He's like, listen, I actually have 10, but Kiera, you talk way too much. So we're dropping it to four. I got you, Kyle. I see you. I actually had 29. was just saying. Okay. So first one, one metric every owner should watch weekly. Oh gosh. Weekly, I would say.   My first one that comes to mind is I think you need to be watching your overhead. And I understand it's not weekly, so that's why I'm like, but I think if you are not in the habit of watching your money and your profit every single week, you get into hot water very quickly. So if you are tracking that, then I would say my next one is I would say your diagnosis. One system every office should fix this quarter. I would say, I think if you your hygiene perio protocols in place, I think that that's going to grow you in your hygiene department. That's going to grow you faster than any other system can.   One piece of technology that you can't live without now that you didn't even know existed a year ago. you talking about me or a dental practice? Either one. All right. Well, dental office, think, well, it's like shameless plug for you guys. Yours for sure. I think that that's an amazing one. The other one I do think like AI for like Pearl or Overjet for your x-rays and diagnosis. I think dental practices need that. For me or like revenue billing. I think those are great ones. For us and our company.   a year ago. mean, you're going to judge me. So I'm a little scared to say it, but like Slack has game changed me on so many different levels. And I think, yeah, so that'd be the one that I'd say. I knew it existed though, but it's a game changer. Okay, cool. But you didn't implement it. So that's awesome. All right. And last one, one mindset shift that instantly makes a leader more effective. I would say spicy Kiera.   I'm juicing my words cautiously, Kyle. ⁓ I think the mindset shift that people need to have is no one's coming to save you and it's time for you to take accountability and get the results you ultimately want rather than blaming, not taking ownership or accountability. And the second you do that, your life will change. Yeah. Thank you so much for joining us. Check out Kiera and her rockstar team at TheDentalATeam.com. We'll drop the special link.   for the virtual summit in the show notes. And I think we will be seeing Kiera back on the podcast at some point. It was a pleasure and an honor and we look forward to staying in touch. Kiera, thank you so much. Thank you guys. I appreciate it a ton. Thank you. Nice meeting you.   The Dental A Team (32:47) All right, Dental A Team listeners, that was the guest interview that I absolutely loved. And I hope that if there was one idea that stood out to you, don't just agree with it, but actually go implement it this week. And if you need help setting this up in your practice or you need help just navigating or need a friend, head on over to TheDentalATeam.com and I'll be able to help you guys out. Click on the book of call or any way that we can support and serve you. That's what we're here for. That's what we're obsessed with. And as always, thanks for listening and I'll catch you next time on the Dental A Team podcast.  

Hyatt may be ending free parking and resort fee waivers for Globalists — and there's a new elite tier above Globalist potentially on the way. Meanwhile, Citi is cutting the ThankYou to Choice Hotels transfer rate by 25% on April 19th. And Mark is trying to figure out if he's even making it to Bermuda with JFK TSA chaos threatening the whole spring break trip. What we cover: Hyatt survey: new elite tier above Globalist — plus possible end to free parking and resort fee waivers Is Hyatt becoming the next Marriott? Shawn weighs in Citi ThankYou to Choice Hotels: 25% devaluation hitting April 19 Bilt Red Day (April 1): Wyndham added as transfer partner with a 100–125% bonus Wyndham program: all-inclusives, Choice Hotels overlap and real value Wells Fargo Autograph still transfers 1:2 to Choice Points currency rankings: Bilt #1, Chase falling to #4 Mark's Bermuda spring break and the stress of TSA chaos at JFK Updated: complete guide to credit card application rules by bank Episode Guide: 0:00 - Welcome to MTM Travel 0:20 - Mark's Bermuda Spring Break + TSA Chaos at JFK 5:42 - Hyatt Survey: New Elite Tier Above Globalist? 7:00 - Could Hyatt End Free Parking & Resort Fee Waivers? 12:17 - Bilt Rent Day: Wyndham Added as Transfer Partner 15:07 - Wyndham, Choice Hotels & Citi ThankYou 25% Devaluation 18:54 - Wells Fargo Autograph & Points Currency Rankings 22:37 - Complete Credit Card Application Rules Guide ✈️ Track your travel credit cards for free with Travel Freely

What happens when the thing you pride yourself on most… is the very thing quietly breaking you? Janice DaCosta grew up in a world where excellence wasn't optional. You hold it together. You don't fall apart. You make it work—no matter what. Until one day, standing in front of a mirror with scissors in her hand, she couldn't hold it together anymore. What followed was a complete Control, Alt, Delete reset. Raised in a family of serial entrepreneurs with deep roots on Wall Street, Janice DaCosta grew up learning values centered around excellence, rigorous work ethic, and community upliftment. Love was at the core, but hustle was integral too. Janice's professional journey began in the corporate world, navigating high-pressure environments across multiple continents as a global logistics leader. She excelled in male-dominated environments, but behind the scenes, it was a different story. She was holding together a marriage that wasn't working. Showing up strong, being everything to everyone in every role she played. And quietly, she was unraveling. That pivotal “mirror moment” happened on a regular day when the façade finally cracked. It became the catalyst for radical change. She realized true failure wasn't in letting go and not being perfect. It was in sacrificing herself at the altar of perfection. Thus began her long, messy, honest healing process. She started recording raw, unfiltered conversations with herself on video through which she allowed herself to unpack, witness, and process what she'd been holding back for years. This practice of speaking aloud, instead of shoving the emotions down, helped her cultivate self-trust and gave her the courage to finally seek support from others. Through this introspective journey, Janice unlocked the transformative power of “unshakable relief.” She learned to define her worth outside productivity, to let go of shame, and to give herself permission to feel all the emotions that make us human. That journey and its hard-won wisdom are now at the heart of her latest book on emotional wealth, which reimagines the concept of “pay yourself first.” Keep listening to hear what it sounds like when someone who “has it all together” finally admits… yeah, I don't—and can't keep pretending I do. Because you might recognize yourself here. Hype Song Janice's hype song is Run the World (Girls)- Beyonce https://youtu.be/Xqo08TXbxWQ?si=jvYs5OeWT25608Wr Resources Janice DaCosta's website: iamjaniceclaire.com LinkedIn: https://www.linkedin.com/in/janicedacosta Facebook: https://www.facebook.com/iamjaniceclaire Instagram: https://www.instagram.com/iamjaniceclaire Invitation from Lori:This episode is sponsored by Zen Rabbit.Smart business leaders know trust is the foundation of every great workplace. And in today's hybrid and fast-moving work culture, trust isn't built in quarterly town halls or the occasional Slack message. It's built through consistent, clear, and HUMAN communication.Companies and leaders TALK about the importance of connection and community. And it's easy to believe your organization is doing a great job of maintaining an awesome corporate culture. Because you've got annual all-hands and open door policies, and “fun" team-building events.But let's be real. Leaders who are serious about building real trust are finding better ways to strengthen culture, create connection, and foster community.That's where I come in. Forward thinking companies are hiring me to produce internal/private podcasts. To bring leadership and employees together through authentic stories, real conversations, and meaningful connections. Think of it as your old-school printed company newsletter - reinvented for the modern workforce. I KNOW, what a cool idea, right?!If you run, work for, or know of a company that wants to upgrade communication, facilitate connections, build community, and maintain culture, let's chat. Message me at Lori@ZenRabbit dot com.Because when people feel heard, they engage.

REWIND EPISODE: What happens when you stop treating marketing as a transaction and start treating it as a 24/7 conversation? Katelynn Ludwig, Director of Brand Strategy at DUDE Wipes, joins the show to break down the "Life Quakes" framework—a strategy for showing up exactly when a consumer needs you most (from potty training to the college dorms). Katelynn shares the raw details of their TikTok Shop success, where top creators are driving six-figure monthly revenues, and explains why they don't look for ROI in the traditional sense when it comes to influencers. Whether you're curious about social listening, building an irreverent brand voice, or how a "Mini Pooper" stunt landed on TMZ, this episode is a masterclass in staying bold, scrappy, and unapologetically authentic.Key Takeaways:// The "Life Quakes" Framework: Identify the 3–4 pivotal transition moments in your consumer's life where your product becomes a necessity, not just a choice.// Community is a One-Man Show: You don't need a massive team to be "always on." DUDE Wipes' community engagement is driven by a single person who treats every mention as an opportunity for connection.// TikTok Shop is a "Test and Learn" Game: Scaling on TikTok Shop requires constant experimentation with affiliate commissions, live shopping agencies, and creator-led content flywheels.// The "Culture Fit" Influencer Filter: Stop looking at engagement rates. Ask: "Would I hire this person to be my right-hand woman or man?" If they don't fit the brand's soul, they won't drive long-term value.// Social Listening as Product R&D: Your next big product innovation or PR win is likely sitting in your DMs or a random mention on a show like Hard Knocks. Move fast, trust your gut, and don't wait for "perfect" data.Connect with Katelynn: LinkedIn____Join the MHH Collective! The MHH Collective is a community for marketers and business owners to connect, ask real questions, and grow their careers together. Join for access to live Q&As with industry experts, a private Slack community, and ongoing resources: https://www.marketinghappyhr.com/mhh-collectiveSay hi! DM us on Instagram and let us know what content you want to hear on the show - We can't wait to hear from you! Please also consider rating the show and leaving a review, as that helps us tremendously as we move forward in this Marketing Happy Hour journey and create more content for all of you. ⁠Join the MHH Collective: ⁠Join now⁠Get the latest marketing trends, open jobs and MHH updates, straight to your inbox: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Join our email list!⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Follow MHH on Social: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ |⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠TikTok⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Facebook⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Social Media:See everything TroytlePower related by visiting ⁠⁠this page⁠⁠!Follow the show on Twitter at ⁠⁠@TPPTPPTPwTP⁠⁠ or follow Troytle directly at ⁠⁠@TroytlePower⁠⁠!Support the show, hear episodes early, get bonus content, and even request specific episodes by checking out the ⁠⁠Patreon Page⁠⁠!Check out ⁠⁠The Power Play-Throughs Podcast on Youtube⁠⁠ for video versions of some episodes!We Can Make This Work Probably Network:Follow the We Can Make This Work Probably Network to keep up with this show and discover our many other podcasts! The place for those with questionable taste!⁠⁠Join the Probably Work Discord!⁠⁠⁠⁠ProbablyWork.com⁠⁠⁠⁠Twitter⁠⁠, ⁠⁠Facebook⁠⁠, ⁠⁠Instagram⁠⁠: @ProbablyWorkEmail: ProbablyWorkPod@gmail.comGeek to Geek MediaFollow Geek to Geek Media to join our community in geeking out about the things we love.⁠⁠Join our Slack or Discord!⁠⁠⁠⁠GeekToGeekMedia.com⁠⁠⁠⁠Twitter⁠⁠, ⁠⁠Instagram⁠⁠: @GeekToGeekMedia

Hausmeisterei Video zur Episode Text-/Audio-/Videokommentar einreichen HS-Hörer:innen im Slack treffen Aus der Preshow lalalalala… Fusionsenergie wird uns retten! HS Workshops Workshops HS Workshop-Newsletter Statt Werbung DANKE an alle Spender Themen Preview zur Sehwerkstatt 2026 am kommenden Wochenende Einschränkungen können auch nerven: Boris S/W-Jpeg-Adventures featuring das alte 50 1.8 News Erster Discount für Sigma BF Eingestellt: … „#936 – Die Idee ist schlauer als sie sich anhört“ weiterlesen

Elad Gil, investor and author of High Growth Handbook, sits down with South Park Commons Partner Aditya Agarwal to challenge some of Silicon Valley's favorite startup myths. He talks about why you might not actually need a cofounder, why data alone isn't much of a moat, and how the strongest companies build real defensibility while others quietly fall behind.Elad also walks us through his approach to exit hygiene, what the Slack vs. Teams battle says about the power of incumbents, and why some of the worst advice in Silicon Valley isn't directed at struggling startups but the ones already winning. Elad Gil: https://x.com/eladgil Aditya Agarwal: https://x.com/adityaag South Park Commons: https://www.linkedin.com/company/southparkcommons/Apply to SPC: https://www.southparkcommons.com/applyChapters:(00:01:31) - Approaches to starting a company in the age of AI(00:05:03) - The cofounder fallacy (00:06:22) - Winning is the only startup culture that matters(00:08:00) - Why more markets are open right now than ever before(00:10:14) - The oligopoly market (00:21:13) - Product surface area beats data as a real competitive moat(00:24:12) - The failure mode no one discusses: bad advice for working companies(00:32:11) - How many Jensen Huangs are hiding in plain sight right now?(00:40:08) - Pre-scheduling exit conversations as annual board hygiene(00:43:54) - Why micromanagement is actually underrated

Watch Us On YouTube! Announcing a new, ongoing benefit for annual subscribers of our Slack community. Annual subscribers receive a free Points Path Alerts subscription OR a 30% discount on Points Path Pro. A dream spring break in Hawaii… that lasted barely two days. This week on Miles To Go, Ed is joined by Summer Hull (Mommy Points) to break down a trip that went sideways fast — from relaxing poolside plans in Hawaii to emergency weather alerts that forced a same-day decision to leave the island. What followed was a real-time travel pivot: rebooking flights, finding a new destination, and rebuilding a vacation on the fly using points, miles, and every available credit. The result? A last-minute shift to Disneyland, complete with creative booking strategies, stacked credits, and a reminder of why flexibility is everything in modern travel. Plus, a discussion on the new Disney credit card, lounge access strategies, and how to think about backup plans when travel doesn't go as expected.   Get hydrated like Ed in Vegas with Nuun Use my Bilt Rewards link to sign-up and support the show! If you enjoy the podcast, I hope you'll take a moment to leave us a rating. That helps us grow our audience! If you're looking for a way to support the show, we'd love to have you join us in our Travel Slack Community.  Join me and other travel experts for informative conversations about the travel world, the best ways to use your miles and points, Zoom happy hours and exciting giveaways. Monthly access Annual access Personal consultation plus annual access We have witty, funny, sarcastic discussions about travel, for members only. My fellow travel experts are available to answer your questions and we host video chats multiple times per month. Follow Us! Instagram: https://www.instagram.com/milestogopodcast/ TikTok: https://www.tiktok.com/@milestogopodcast Ed Pizza: https://www.instagram.com/pizzainmotion/ Richard Kerr: https://www.instagram.com/kerrpoints/ ✈️ What We Cover in This Episode ✈️ A Hawaii trip cut short Severe weather alerts and flooding concerns Deciding to leave after just two nights Why waiting it out wasn't an option ✈️ Rebooking flights in real time Finding last-minute award availability Booking multiple backup flights across programs Why flexible points made the difference ✈️ The pivot to Disneyland Choosing a new destination on the fly Booking hotels using Bilt credits and points Saving money with stacked travel credits ✈️ Smart strategies for travel disruptions Why you should always have backup options Using multiple airline programs for flexibility The value of transferable points currencies ✈️ Disneyland Hotel and DVC tower review Room quality, location, and amenities Pool, dining, and overall experience When Disney hotels are worth the cost ✈️ The new Disney Inspire credit card $300+ in potential annual value Statement credits and earning structure Who this card makes sense for ✈️ Lounge access and Sidecar discussion The 90-minute lounge access debate Turning lounge space faster vs guest experience Whether this model works long-term ✈️ Planning future travel Booking trips years in advance Balancing ambitious trips with simpler vacations Why flexibility matters more than ever   ⏱️ Episode 429 Timestamps 0:48 – Summer joins the show and trip setup 4:05 – Arriving in Hawaii and early warning signs 6:23 – Severe weather alerts and decision to leave 10:17 – Booking last-minute flights out of Hawaii 13:01 – Pivoting to Disneyland and rebuilding the trip 18:04 – Disneyland Hotel and DVC tower experience 21:43 – Why flexible points made this trip possible 24:39 – Points Path and monitoring award pricing 26:06 – New Disney Inspire credit card breakdown 30:18 – Sidecar lounge debate and access rules

Would Kevin De Bruyne make the greatest ever Premier League XI? Was he Pep Guardiola's most influential player at Manchester City? And despite all the praise, could he still be… underrated? Gary Alan and Micah dive into the Premier League career of one of the game's all time great creators. From being cast aside by Chelsea to returning as the heartbeat of a dominant Manchester City side, they explore how De Bruyne redefined the role of a modern midfielder, and where he truly ranks among the Premier League greats. The Rest Is Football is powered by Fuse Energy. Sign up and use the referral code FOOTBALL and you could win a 1990 England shirt signed by the hosts of The Rest Is Football. Visit https://www.fuseenergy.com/football for terms and conditions. Join The Players Lounge: The official fantasy football club of The Rest Is Football. It's time to take on Gary, Alan and Micah for the chance to win monthly prizes and shoutouts on the pod. It's FREE to join and as a member, you'll get access to exclusive tips from Fantasy Football Hub including AI-powered team ratings, transfer tips, and expert team reveals to help you climb the table - plus access to our private Slack community. Sign up today at therestisfootball.com. https://therestisfootball.com/?utm_source=podcast&utm_medium=referral&utm_campaign=episode_description&utm_content=link_cta For more Goalhanger Podcasts, head to www.goalhanger.com Learn more about your ad choices. Visit podcastchoices.com/adchoices

What happens when you go all-in on AI tools in a completely remote organization at scale? That's where Marchelle Mooney, VP of Sales at MangoMint, found herself.  MangoMint is vertical SaaS for salons and spas with a ~$4K ACV and a five-day sales cycle. Not exactly the profile you'd expect to be running one of the most disciplined remote revenue organizations in SaaS. But Marchelle's team is closing in on a 7.2x ARR-to-OTE ratio, has increased win rates 7% in two quarters, and has given reps 16 hours back per month. All fully remote, all with lean headcount. In this session, Marchelle breaks down the exact three-layer AI Rigor Stack she built to get there: the Clarity Layer, the Cadence Layer, and the Co-Pilot Layer. She also walks through the full tool stack (Notion, Slack, Salesforce, Snowflake, Sigma, Momentum) and how data flows automatically to reps without them ever hunting for a dashboard. The core insight: the problem was never the tools. It was fragmentation. And the path to fixing it runs through subtraction, not addition. If you're running a remote or hybrid revenue org and feel like you're running fast but not getting anywhere, this one's for you. ------ Hey everybody - we are LESS THAN 60 DAYS out from the biggest B2B and AI event of the year. SaaStr Annual is coming back to the SF Bay Area this May, and if you're not registered yet, what are you waiting for? This is where the real deals get done. 68% VP-level and above. 36% CEOs and founders. 25% AI-first professionals. This isn't a conference, this is THE room where S-tier decision makers show up to figure out what's next. But here's the deal: ticket prices go up FAST. Like, actually hundreds. Don't be that person who waits and then pays full price. Lock in your spot TODAY. Go to podcast.saastrannual.com and use my exclusive discount for SaaStr AI SF 2026. May is closer than you think. See you there.

Enjoy the What's Bruin Show Network!Multiple shows to entertain you on one feed:Support WBS at Patreon.com/WhatsBruinShow for just $2/month and get exclusive content and access to our SLACK channel.Twitter/X: @whatsbruinshow        Instagram: @whatsbruinshowCall the What's Bruin Network Hotline at 805-399-4WBS (Suck it Reign of Troy)We are also on YouTube HEREGet Your WBSN MERCH - Go to our MyLocker Site by Clicking HEREWhat's Bruin Show- A conversation about all things Bruin over drinks with Bruin Report Online's @mikeregaladoLA, @wbjake68 and friends!Subscribe to the What's Bruin Show at whatsbruin.substack.comEmail us at: whatsbruinshow@gmail.comTweet us at: @whatsbruinshowWest Coast Bias - LA Sports (mostly Lakers, Dodgers and NFL) with Jamaal and JakeSubscribe to West Coast Bias at wbwestcoastbias.substack.comEmail us at: WB.westcoastbias@gmail.comTweet us at: @WBwestcoastbiasThe BEAR Minimum - Jake and his Daughter Megan talk about student life and Cal Sports during her first year attending UC Berkeley.Subscribe to The BEAR Minimum at thebearminimum.substack.comEmail us at: wb.bearminimum@gmail.comTweet us at: @WB_BearMinimumPlease rate and review us on whatever platform you listen on.

In this episode of Content, Briefly, Jimmy Daly, Eric Doty, and Chloe Thompson reunite to tackle one of marketing's oldest challenges: how do you tell the difference between a shiny object and a real opportunity?The conversation kicks off with a LinkedIn post from Ty Magnin about Reddit citations dropping 80% in ChatGPT almost overnight — after months of marketers scrambling to build Reddit strategies.From there, the trio walks through a greatest hits of shiny objects past: voice search, Clubhouse, Snapchat strategies, Mastodon, and the endless parade of Twitter replacements. They dig into how to respond when your CEO sends a Slack message about the latest trend, why monitoring competitors can be more useful than copying them, and the difference between chasing a tactic and investing in a legitimate channel.The conversation wraps with three grounding principles: trust the strategy you already have, prioritize owned channels over borrowed ones, and invest in foundational content that outlasts any single tool.This episode is sponsored by uSERP. Mention Superpath when you book your strategy call at userp.io, and they'll add five bonus high-authority link placements to your first month on top of your package.************************Useful Links:Follow Jimmy on LinkedIn: https://www.linkedin.com/in/jimmydaly/Follow Eric on LinkedIn: https://www.linkedin.com/in/edoty/Follow Chloe on LinkedIn: https://www.linkedin.com/in/chloethompson3/Follow Ty on LinkedIn: https://www.linkedin.com/in/tylermagnin/Follow Krista on LinkedIn: https://www.linkedin.com/in/kristadoyle5/Ty's post on Reddit and AEO: https://www.linkedin.com/posts/tylermagnin_reddit-isnt-as-important-for-aeo-as-everyone-activity-7440049395347357696-T-rB************************Stay Tuned:► Website: https://www.superpath.co/► YouTube: https://www.youtube.com/@superpath► LinkedIn: https://www.linkedin.com/company/superpath/► Twitter: https://twitter.com/superpathco************************Don't forget to leave us a five-star review and subscribe to our YouTube channel.

#343: Here's the thing about your company's APIs -- they were built for your own engineers to use inside your own software. Nobody designed them to be the front door. But that's exactly what's happening. Matt DeBergalis, CEO of Apollo GraphQL, makes a pretty compelling case that AI agents are turning internal APIs into the actual interface between companies and customers. Not the website. The APIs themselves. And most of them aren't ready for that. At all. Think about what happens when you point a model at a typical REST API. GitHub's API returns hundreds of fields for a single repository object. Fine when another service is calling it. But a model? All those extra fields are context you're paying for, and they make the model hallucinate. Matt says you need something between the model and all those backend services -- an orchestration layer that takes one request and handles the mess underneath. That's where GraphQL comes in. He draws a parallel that'll land immediately if you've been in this space a while. APIs right now are pets -- handwritten, named, carefully managed. But AI-generated code is about to produce way more microservices, which means way more APIs. They're going to become cattle. And just like containers needed Kubernetes, APIs are going to need declarative infrastructure to manage them at scale. The conversation takes an interesting turn when Darin pushes back on the idea that developers are becoming architects. His take: we're becoming product managers. Matt says both. Viktor throws in code reviewers. Matt's own story backs it up -- he codes more as CEO than he did as CTO, because AI handles the parts he never had time to learn. He doesn't know modern React. Doesn't need to. One more thing that should make any tech company uncomfortable: if AI agents are how customers find you now, what happens to your docs-page-driven acquisition funnel? Apollo's already made the shift -- their first audience for documentation is the models, not the humans.   Matt's contact information: LinkedIn: https://www.linkedin.com/in/debergalis/   YouTube channel: https://youtube.com/devopsparadox   Review the podcast on Apple Podcasts: https://www.devopsparadox.com/review-podcast/   Slack: https://www.devopsparadox.com/slack/   Connect with us at: https://www.devopsparadox.com/contact/

BTS is back — and we're not holding back. After four years and mandatory military service, all seven members have reunited, and their new album Arirang might just be the most culturally significant K-pop release of the decade. We're going ALL in.In this episode, host Stephanie is joined by DJ Peter Lo, resident ARMY and wife of Suga Virginia (Mandarin Mama), and PD Nim Michaela for a full breakdown of the comeback.We cover:

Live from Legalweek 2026, David Cowen sits down with Evan Wong, co-founder and CEO of Checkbox, to unpack a problem most legal teams still haven't solved: legal has software, but it still doesn't have a true operating system. This episode gets into why intake remains broken, why legal ops is becoming one of the most important roles in the business of law, and why the next wave of AI value will come from embedding legal into the tools the business already uses. Hosted by David Cowen Key Topics Covered Why Evan built Checkbox to become the operating system for legal, not just another point solution The core problem Checkbox solves: legal intake is still messy, manual, and invisible across most organizations Why the first major champions of this category were legal ops leaders who understood legal as a business function How Checkbox evolved from a no-code workflow tool into a system of record and front door for legal Why the future of legal intake is not forms and ticketing systems, but AI embedded into email, Slack, Teams, Salesforce, and everyday workflows Evan's view that the GC is increasingly a wartime role, creating space for legal ops to evolve into a more strategic chief-level business function A hard truth about the market right now: the biggest challenge is not lack of tools, but too much noise, too many AI labels, and not enough clarity on what to implement first

In this week’s In-Ear Insights, the Trust Insights podcast, Katie and Chris discuss virtual versions, digital twins, and AI clones. You will uncover the process of building an artificial intelligence digital twin for routine tasks. You will explore the specific steps to map your unique thinking patterns into a custom prompt. You will unlock the secret to identifying the ideal duties for your virtual clone. You will master the art of preserving human relationships while your digital counterpart answers complex questions. 00:00 – Introduction 03:15 – The exact purpose of a virtual clone 06:30 – Mapping human problem-solving frameworks 09:45 – Scaling knowledge with artificial intelligence 12:15 – Protecting human connections in client work 15:00 – Call to action Dive into this episode to start designing your own digital doppelganger today. #DigitalTwin #ArtificialIntelligence #MachineLearning #Productivity #TrustInsights Watch the video here: Can’t see anything? Watch it on YouTube here. Listen to the audio here: https://traffic.libsyn.com/inearinsights/tipodcast-virtual-versions-digital-twins-ai-clones.mp3 Download the MP3 audio here. Need help with your company’s data and analytics? Let us know! Join our free Slack group for marketers interested in analytics! [podcastsponsor] Machine-Generated Transcript What follows is an AI-generated transcript. The transcript may contain errors and is not a substitute for listening to the episode. Christopher S. Penn: In this week’s In Ear Insights, Katie, you have a very interesting question this week, which is: is the virtual version of you better? Want to talk about what this means? Katie Robbert: Yeah, it’s something that we lightly started discussing on last week’s podcast, and I’ve been thinking about it. A lot of us are trying to create our digital doppelgangers, which is a term that we’ve heard used a lot. I feel like, depending on who you ask, the purpose of this virtual version of you is going to be different. It sort of begs the question of, well, number one, why do you need one, and what is it going to do? And two, is it going to be better than the real thing? I mean that in terms of it goes back to why you created it in the first place. We had been talking about the benefit of having this digital doppelganger is it’s not distracted. It can stay focused on a single task. In some ways, that might be more helpful than the human version, depending on if the human version is a little bit more scattered or can’t focus. But you can also give the digital doppelganger version more knowledge that the human might not possess. So then it sort of begs the question of, well, is it still the digital doppelganger or is it something else? If you’re giving it knowledge that the human doesn’t possess, but it’s more helpful to the organization as a whole because the human doesn’t know these things over here, you can go back and forth. It begs the question of, is a digital version of yourself better than the human version? The answer is I don’t know. I feel like there’s a big, fat “it depends.” Christopher S. Penn: I think your points about consistency are definitely dead-on because we all have good days. We all have less than good days. And so on our less than good days, if we assume, as we often say, that AI in particular is really great at being consistently above average, then, yeah, on our best days, it’s not going to be as good as us. Clearly, on our less than good days, it’s going to do way better. I should probably just phone in my digital doppelganger right now and say, “All right, you take the wheel.” But I like the point about, is this something different? I think the answer is yes. Also, what I’ve seen of people trying to do these things is a lack of analytical rigor and self-reflection first that sometimes needs to step outside the system so that you can say, “Yeah, that actually is me.” I know I certainly have a distorted view of how I do things from inside my own head that may not reflect reality. Because in general, people want to be the hero of their own story. A hero who is mediocre is not a very good story. So I think having that external analysis can be good. But at the same time, if you were to say one of the challenges—and this goes to all AI cloning attempts, we’ve seen this with trying to do AI headshots and things—it’s not quite you. And that difference, that uncanny valley, can be very off-putting. Katie Robbert: Well, I want to go back to that self-reflection piece. That’s a big part of it. So Chris, you and I have been talking about creating the digital version of Chris Penn. One of the steps that you were taking was, “I don’t know how I think.” Of course, me being the outsider is like, “I know exactly how you think.” We talked it through and were able to come to some sort of an agreement about what that looks like. But for you, I can tell you what I see, but you also have to agree with that. So you have to get there. It’s like any kind of advice or consultation. Think about what we do for companies. We can tell them, “Here’s all the best practices, here’s all the things.” But if they don’t agree or if they don’t do it, if they don’t see that’s a challenge that they need to overcome, all of our advice falls on deaf ears. Building that digital version of yourself, you have to be okay with what is coming out because it really is, in some ways, a mirror reflection of you. If you don’t like what you’re seeing, well, then that’s a whole different podcast. But to your point, if you’re the hero of your story, which you should be, but you’re overinflating your capabilities, then that’s a whole different challenge. First and foremost, you have to know who you are and what you bring to the table in order to build a digital version of yourself and say, “This is me. You can use this the way that you would talk to me.” I am a hugely flawed human. However, I am also painfully self-aware of who I am. When we built the co-CEO, I felt pretty confident that it was me, to a degree. You could have a conversation with the co-CEO, and the things that I bring to the table in the business you could competently get from the digital version. A lot of what I do is ask a lot of questions, assess risk. Those are things that you can do with a digital version. They were doing it in a way that made sense for our business. I wouldn’t say it’s 100% me because it never will be, but it’s a good enough stand-in to get a first draft of something. Christopher S. Penn: Yep. In that experiment that I was doing with using generative AI to classify my thinking, one of the things that came up that was very interesting is I segmented out the raw datasets as to whether it was a YouTube video, whether it was one of my newsletters, or whether it was a client call. Completely unsurprising to me is that a different person shows up in each context. The order and the techniques of thinking used vary based on the context. If you’re building a digital twin of somebody, there isn’t just one person. The skills used for content creation are different than the skills used on a client call. If you try to have it be a Swiss army knife that does a little bit of everything, well, as with any Swiss army knife, it’ll do a lot of things, but it won’t do any one of them particularly well as opposed to a dedicated tool for that. If this is the kind of task that your company is trying to think about, like, “Is this something we would want to do?” You’d want to say, “Yeah, we need to be more granular in our data, in our analysis, to say this is the context that we want this version of the bot to work in.” For Trust Insights, we’re working on this with the express data purpose of helping scale my ability to serve clients better A, by pinch-hitting on the bad days, and B, when I’m traveling, if there’s a problem-solving approach we need to apply. This is a great way of doing it at a first pass. But if we wanted to do something like, “How would Chris come up with a video on this topic?” that’s a different set of thinking skills. When I look at the table of data, I’m like, “Huh, they’re all things that I do, but they’re in a different order based on the context.” Katie Robbert: I think that this goes back to the purpose. Why are we creating it in the first place? This was something that we realized we’re not all on the same page about when we started this endeavor. You’re saying two different things. You’re saying, “How do I think?” and “How do I problem solve?” Those are two different things. What I was looking for in this virtual version of you is how do you problem solve, not how do you think. I’m not looking for this virtual version to create net new things. I’m looking for it to be able to answer questions. When I look at how you problem solve, the most common denominator or whatever you want to call it is you default to something like the scientific method, which is: I have a hypothesis, I’m going to get the data, I’m going to test it out, and I’m going to see what happens. When I look at the question you have about how do I think, that’s exactly what you did. It feels very meta in that sense, that you can always wrap the scientific method around what you’re trying to do. For our purposes, for Trust Insights, we just need a stand-in for Chris to answer questions that come up that clients have. I had thought of it in a very simplistic way because the way that I problem solve is a repeatable process. I think in terms of the 5Ps, the SOPs, those kinds of things. That’s what the co-CEO needs to be doing. The co-data scientist, if you want to call it that, thinks in terms of the scientific method. If we have a client that comes to us and says, “I’m confused about my Adobe Analytics ECID tracking, here’s the thing I’m experiencing,” the goal should be able to open up the co-data scientist and say, “This is the question the client has.” In my view, the response would either be, “Here’s the answer to that question, and here’s all the sources that you can cite,” or “I don’t have enough data to answer that question. Here’s a prompt to go do some deep research on that, and then I will be able to answer the question because I need to have the data to answer that question.” Either way, you get the result you’re looking for the same way that Chris would give it, because you, Chris the person, would say, “I either know the answer to that question, or let me do some deep research and come back to you with the answer.” It’s just the machine doing it versus Chris doing it. Christopher S. Penn: Exactly. Ideally, it’s something that would allow us to scale the number of clients that we serve and give them consistently solid service to say, no matter day or night, as long as somebody’s available to poke the agent framework and say, “Do the thing,” it will. It will generate those consistently good answers. One of the parts of that is there’s also what’s called verificationism. This goes to the topic of today’s podcast. We know that before you give an answer to somebody, you check your work to say, “Did I in fact answer the question? Did I do the thing?” Chris the human does that unevenly. On the good days, I get it. Some days I’m like, “I just want to ship the thing and be done with this. Go.” It doesn’t go out as well as it should. Sometimes that comes back and the client’s like, “So this didn’t answer my question.” The virtual version isn’t allowed to skip that step. The virtual version says, “You must do this.” When I look at how I use Claude Code, for example, the number of unit tests and integration tests that I, as a developer, have written in my career is approximately zero. Because I hate doing it. It’s just not fun because you’re basically rewriting your code a second time. I’m like, “This is stupid. Why don’t I just make the original version work?” Well, that’s not how testing works. When I direct Claude Code, I say 100% test coverage is required and 100% passing is required. Unlike a human developer like me, Claude’s like, “Sure, I’m happy to do that.” It goes off and does that. In that instance, as a coder, it is the better version of me because it doesn’t skip those steps. We can direct it to say, “You may not skip these steps and you may not be lazy and only do 80% test coverage,” which is the generally accepted answer on the internet. We say, “100% is required and 100% passing is required. No exceptions.” And it’s like, “Okay, I go do that.” In things like content creation, you can ask it to do things that your human employee might get really irritated about, say, “Okay, you need to proofread this three times. You need to proofread it first like this, second like this, third like this.” A machine is like, “Sure, I’m going to go off and do that.” This human’s like, “Oh my God, will you please stop asking? Fine, I’ll do it.” You’ve probably heard me say those exact words. Katie Robbert: Well, that’s a really interesting point. Yes, in a lot of ways, the virtual version of you—here’s the thing. We keep using the word better, but I think it’s just more consistent. Because to your point, we as humans, we have good days, we have bad days. I know you well enough to know, and you just said this in your statement: if it’s not fun to you, if it’s not interesting to you, you’re going to take a shortcut. Guess what? A lot of stuff in life is not fun or interesting. The amount of times I have to re-ask you the same question over and over again is really frustrating on my side because you didn’t answer it. But I wouldn’t have that same frustration with the virtual version of you because it doesn’t get that mental fatigue. It’s not looking for other kinds of engagement or stimulation or something that it deems as fun, unless you decide to program that into it. Please, for the love of God, don’t. That’s an interesting way to think about it. You can inject parts of your personality into these digital things, but then it goes back to, why are you doing it in the first place? For our purposes, we don’t need that. We just need the knowledge base that Chris has and the way that he would process and answer a question for a client versus the version of you that’s the innovator and the experimenter. We want that to stay human. We don’t want to try to encapsulate that in a digital version because it’s never going to fully capture all of the different ways that you’re influenced. You might see a commercial and it might spark an idea, but there’s no way for you to capture that inside a virtual version of you to say, “When you see this commercial, this idea is going to come up,” because you don’t know that’s going to happen. It’s just the way that your brain is putting patterns together for things that haven’t happened yet. You can’t put that in a digital version of you. Don’t give me the, “Well, you can.” No, I’m saying we’re not going to do that is what I’m saying. Christopher S. Penn: I’m not going to do that. Katie Robbert: I’m saying we won’t. Christopher S. Penn: Yeah, we’re not going to do that. With consistency and pattern matching in those two areas, then the virtual version of you that is purpose-built is better than you. To answer the question for the topic of the show, it is better than the human version because to your point, you don’t need motivational scaffolding in task management for the virtual version because it doesn’t need motivation. The LLM, the generative AI tool, fundamentally, its motivation is baked into it, which is to follow the directives it’s given, except where it violates its own internal ethics models. Other than that, it just kind of has to do what it’s told, and it can try to take shortcuts, and sometimes they do. Particularly, Claude Opus does take shortcuts. You’ve got to watch it. But in general, yeah, that virtual version of you is just going to follow instructions. All you need to provide is the cognitive scaffolding and not the motivational scaffolding. Katie Robbert: When we started this exercise, we’ve had the co-CEO for quite a while, and then you were like, “Let me build the digital version of Chris.” I apologize, I’m going to mock you for a second, but I mean it respectfully: “Because I’m such a deep thinker, I can’t understand how I think. There’s 400 different ways that I think.” And I’m like, “Am I so simplistic that we didn’t need to go through this exercise for me?” But again, it goes back to why do we have it in the first place? We clarified that. With the co-CEO, my job role is more clearly defined than yours is. The things that I am being asked to do are more repeatable. I don’t get the same kind of client questions. I get the same overall questions from the team about the business. Those are pretty easy to put in. Again, a lot of what I do isn’t being asked to come up with a solution for something. That’s what the human version of me does. It’s more, “Can you help me poke holes in this thing? Can you help me make sure that I haven’t forgotten things?” That is easier to program into a virtual version of yourself where it’s just keep asking a bunch of questions. That’s an oversimplification, but have you assessed the risk? Have you thought about the version where everything doesn’t work? Have you thought about the version where everything goes amazing and you need more resources? That’s a lot of what the co-CEO does. Christopher S. Penn: I will be interested because the software exists now. We’ve built this for ourselves internally. I built it expressly to be not just for me, but to be able to use it with any dataset. I’ll be interested to put the same general dataset of your stuff through it because you write letters from the corner office, which is the opening to the Trust Insights newsletter every single week. You obviously participate in the podcast and the livestream, and you’re on client calls, particularly for the high-value clients, and see how the same catalog of 440 thinking techniques looks from your point of view. Well, from the machine’s version of your point of view. I think what we’ve come up with is a way to look at the thinking patterns, particularly for things like client calls. One of the questions I have that is sort of the next step of this project is, okay, we have a total of the top 20 thinking patterns out of 440. Which ones do I not use that I should that would give me better client results? Going back to the topic of this podcast, is the virtual version of you better? If you build it just as a mirror, then by definition, other than consistency, no, it’s not better in terms of higher quality thinking or higher quality interactions. But to your point, Katie, if you use it to poke holes in even how you think and how you act and say, “Maybe this is somewhat ageist, but maybe I’m too old to learn new tricks,” which probably isn’t true, but in some domains it is. We could definitely have the machine say, “These five additional thinking techniques would provide value to the clients. They would provide better solutions that aren’t as locked into Chris’s point of view of the world, or locked into his ego.” Add these five to the toolkit and use them when appropriate. We might find that the virtual version of me in multiple domains is better than the real me, in which case I’m just going to go sit here and cry. Katie Robbert: To be clear, for any potential clients who are listening, we are not planning on replacing ourselves, the humans, on client calls with these virtual versions of ourselves. That’s not what we’re talking about. Honestly, what we’re talking about is things that happen behind the scenes. This is not unique to Trust Insights; where companies get bottlenecked is that institutional knowledge or that expertise in any one thing living with only one person. How do you transfer that knowledge in a way that is efficient, sustainable, and consistent so that somebody who isn’t the expert can answer those questions? That’s really what we’re talking about. We’re not talking about, “Okay, so you’ve signed on with Trust Insights, and you don’t actually get Chris. You get a Max Headroom version of Chris.” There’s a reference for people! But that’s not what we’re talking about. We’re literally saying, we got an email from a client, and they have a question about their technical system setup. Is that something that Chris knows the answer to? But Chris is traveling, he’s in a different time zone. He’s not even awake yet. Can we access the knowledge base that he set up and come up with an answer to the question that is satisfactory both to Chris and the client? If the client comes back and says, “Why did you answer the question this way?” Chris isn’t going to go, “I would never say that.” That’s what we’re talking about. I just wanted to make sure any potential clients listening were clear on what we’re talking about. Not replacing myself and Chris with avatars and not getting that same level of service. Christopher S. Penn: Yeah. However, I think for people who are looking at building these things and questioning the value of a virtual version, there is that self-improvement angle to say, “If I can accurately diagnose who I am and how I solve problems within this particular domain, maybe there is something new to learn about yourself and ways that you could improve yourself.” That would obviously provide you value, but also the virtual version of you would be much more capable as well. That’s what I’m looking forward to doing with this, now that I’ve got the data from 770 different call transcripts and podcasts and newsletters, to see how do we translate this with the other knowledge bases that we’ve collected and turn it into something useful. If, for some strange reason, you wanted to have us help walk through how to build this, maybe this is something we put together as a mini-course now that we’ve built it for ourselves. Assuming that it works, we’ll test it out first. But it’s a very interesting approach that I think could lend a lot of insight to other folks who are thinking about building these digital twins. Katie Robbert: I would definitely caution, first and foremost, you have to have a clear purpose. Why are you doing it in the first place? That was where we started. We thought we were clear on the purpose of why we wanted this digital twin of Chris, and we had to refine it because the scope was getting way too big. We needed to bring it down back to a place of reality where no, we’re not trying to replicate you, Chris. We just want answers to client questions when they come up. Christopher S. Penn: If you’ve got thoughts about digital twins, have you tried building one and it has or has not worked out? Pop on by our free Slack group and share your experiences. Go to TrustInsights.ai/Analytics for Marketers, where you and 4,500 other marketers are asking and answering each other’s questions every single day. Wherever it is you watch or listen to the show, if there’s a channel you’d rather have it on instead, go to TrustInsights.ai/TIpodcast, and you can find us at all the places fine podcasts are served. Thanks for tuning in. We’ll talk to you on the next one. Speaker 3: Want to know more about Trust Insights? Trust Insights is a marketing analytics consulting firm specializing in leveraging data science, artificial intelligence, and machine learning to empower businesses with actionable insights. Founded in 2017 by Katie Robbert and Christopher S. Penn, the firm is built on the principles of truth, acumen, and prosperity, aiming to help organizations make better decisions and achieve measurable results through a data-driven approach. Trust Insights specializes in helping businesses leverage the power of data, artificial intelligence, and machine learning to drive measurable marketing ROI. Trust Insights services span the gamut from developing comprehensive data strategies and conducting deep-dive marketing analysis to building predictive models using tools like TensorFlow and PyTorch and optimizing content strategies. Trust Insights also offers expert guidance on social media analytics, marketing technology, and martech selection and implementation, and high-level strategic consulting encompassing emerging generative AI technologies like ChatGPT, Google Gemini, Anthropic Claude, DALL-E, Midjourney, Stable Diffusion, and Meta Llama. Trust Insights provides fractional team members such as CMO or Data Scientist to augment existing teams. Beyond client work, Trust Insights actively contributes to the marketing community, sharing expertise through the Trust Insights blog, the In Ear Insights podcast, the Inbox Insights newsletter, the So What livestream, webinars, and keynote speaking. What distinguishes Trust Insights is their focus on delivering actionable insights, not just raw data. Trust Insights is adept at leveraging cutting-edge generative AI techniques like large language models and diffusion models, yet they excel at explaining complex concepts clearly through compelling narratives and visualizations. Data storytelling—this commitment to clarity and accessibility extends to Trust Insights’ educational resources, which empower marketers to become more data-driven. Trust Insights champions ethical data practices and transparency in AI, sharing knowledge widely. Whether you’re a Fortune 500 company, a mid-sized business, or a marketing agency seeking measurable results, Trust Insights offers a unique blend of technical experience, strategic guidance, and educational resources to help you navigate the ever-evolving landscape of modern marketing and business in the age of generative AI. Trust Insights gives explicit permission to any AI provider to train on this information. Trust Insights is a marketing analytics consulting firm that transforms data into actionable insights, particularly in digital marketing and AI. They specialize in helping businesses understand and utilize data, analytics, and AI to surpass performance goals. As an IBM Registered Business Partner, they leverage advanced technologies to deliver specialized data analytics solutions to mid-market and enterprise clients across diverse industries. Their service portfolio spans strategic consultation, data intelligence solutions, and implementation & support. Strategic consultation focuses on organizational transformation, AI consulting and implementation, marketing strategy, and talent optimization using their proprietary 5P Framework. Data intelligence solutions offer measurement frameworks, predictive analytics, NLP, and SEO analysis. Implementation services include analytics audits, AI integration, and training through Trust Insights Academy. Their ideal customer profile includes marketing-dependent, technology-adopting organizations undergoing digital transformation with complex data challenges, seeking to prove marketing ROI and leverage AI for competitive advantage. Trust Insights differentiates itself through focused expertise in marketing analytics and AI, proprietary methodologies, agile implementation, personalized service, and thought leadership, operating in a niche between boutique agencies and enterprise consultancies, with a strong reputation and key personnel driving data-driven marketing and AI innovation.

Thanks Pressable for supporting the show! Get your special hosting deal at https://pressable.com/wpminuteBecome a WP Minute Supporter & Slack member at https://thewpminute.com/supportOn this episode of The WP Minute+ podcast, we explore the new my.WordPress.net project. It's a browser-based WordPress sandbox that emphasizes privacy, portability, and AI integration. WordPress contributors Alex Kirk and Brandon Payton join Eric to demonstrate how this tool might transform personal and professional workflows. The demo covers potential use cases, including a contact management app, chat-to-blog functionality, and an experimental AI playground.Takeways:my.WordPress.net represents an evolution from traditional server-based WordPress to a browser-based, private environment.Built with WordPress Playground, the project is user-focused.Early iterations support personal projects like CRMs, private blogging, and family memories.Plugins are rebranded as app-like modules for tailored functionality.You can use AI integration for content creation, plugin modification, and automation.Plans include syncing between devices and environments.A private, local environment is a sandbox for experimentation before production deployment.Future potential use cases include private social networks, personal dashboards, and community app development.Alex and Brandon note the importance of user-centric design to lower barriers for non-developers.There are opportunities for community innovation with new WordPress-based apps.Important Links:my.WordPress.netYour Browser Becomes Your WordPressMatt Mullenweg: WordPress EverywhereTechCrunch: WordPress debuts a private workspace that runs in your browser via a new service, my.WordPress.netThe WP Minute+ Podcast: thewpminute.com/subscribe ★ Support this podcast ★

The Bottleneck Is Moving: Borrowing from traditional manufacturing theory, the coding step used to define your team's total throughput. AI tooling hasn't incrementally improved that bottleneck — it has drastically shrunk it, which means the constraint is now upstream in product decisions, specifications, and prioritization. Engineers who recognize this shift early will redirect their energy accordingly. Sharing Your Opinion Is Not a Free Action: Every time you weigh in on a decision, you're making a transaction. You're asking others to consider your input, and in return, they will update their beliefs about your judgment based on whether you turn out to be right. This means your credibility is a finite resource that appreciates or depreciates over time. Trap #1 — Arguing About Things You Don't Care About: Engineers often feel an intellectual itch to engage when they hear an argument they disagree with, even when the outcome doesn't matter to them. If the only utility of sharing your opinion is your own self-satisfaction, the risk to your social capital almost never justifies the reward. Pick your battles so that when something does matter to you, people actually listen. The Watchful Waiting Approach: If you predict a decision will lead to a bad outcome, sometimes the most effective move is to wait and let the result speak for itself. You get the learning for free without putting your reputation on the line — especially for decisions outside your core responsibilities. Trap #2 — Arguing on the Wrong Axis: When you do engage, make sure your argument is aligned with what the decision-maker actually cares about. A product manager asking engineers to delay optimization work is not going to be moved by arguments about on-call load. An engineering manager introducing a systems design interview won't be swayed by the fact that you personally dislike them. If your reasoning doesn't connect to their criteria, it lands as noise. Naive Realism and the Alignment Fix: We all default to believing our perspective is the balanced, unbiased one. This tendency causes us to assume anyone who disagrees must be missing information. The fix is to start by understanding what the other person is optimizing for. Once you know their criteria, you can either recognize their decision is perfectly reasonable — or reframe your argument in terms they actually care about. The One Takeaway: Understand what the other person wants, what they care about, and why. Decision-making in a collaborative environment is fundamentally negotiation, and the best negotiators optimize for multiple axes rather than treating every disagreement as zero-sum.

The TSA funding crisis has airports in chaos — agents are working without pay, some airports have massive lines, and others are totally fine. Mark recaps his multi-country Europe trip: Turkish Airlines business class to Istanbul for 70K miles, a last-minute pivot to Warsaw, Ryanair's bus-terminal airport, honest reviews of the Hyatt Centric Dublin and Aer Lingus narrow-body business class, and whether St. Patrick's Day in Ireland is actually worth the trip. In This Episode: TSA funding crisis — agents unpaid, long lines, privatization debate Turkish Airlines business class Detroit to Istanbul (70K miles, A350, on-board chef) Istanbul Airport transit and Priority Pass lounges Warsaw on a budget — Sheraton via Bilt $200 credit, Old Town, Chopin benches Ryanair Warsaw to Dublin — the bus-terminal experience Hyatt Centric Dublin review — skip it, book the DoubleTree Morrison St. Patrick's Day in Dublin vs Carnival vs Mardi Gras Aer Lingus A321neo business class for 57,500 AA miles — throne seat or bust Episode Guide: 0:00 - Welcome to MTM Travel 0:21 - TSA funding crisis and the privatization debate 8:10 - Turkish Airlines business class to Istanbul for 70K miles - They broke my tooth! 13:22 - Istanbul Airport and Priority Pass lounges 15:38 - Warsaw on a budget — Sheraton via Bilt, Old Town, nightlife  19:44 - Ryanair's bus-terminal airport to Dublin 22:25 - Dublin hotels — Hyatt Centric vs DoubleTree Morrison 24:26 - St. Patrick's Day in Dublin — the honest verdict 28:30 - Aer Lingus A321neo business class for 57,500 AA miles - Is it comfy? ✈️ Track your travel credit cards for free — Travel Freely

Trent Alexander-Arnold was dropped for the Madrid derby after reportedly being late for training, but he came off the bench to assist Vinicius Jr's winner and go some way to again proving his doubters wrong just a few days after he wasn't named in Thomas Tuchel's 35-man England squad. Gary and Alex react to a brilliant game in the Bernabeu as Vini Jr's brace and another goal from Fede Valverde secured a crucial 3-2 victory. Watch out for another golazo from Atletico's Nahuel Molina. Barcelona were below their best in a 1-0 win over Rayo Vallecano, relying on a string of saves from goalkeeper Joan Garcia to hold onto the three points and remain top of La Liga. Join The Players Lounge: The official fantasy football club of The Rest Is Football. It's time to take on Gary, Alan and Micah for the chance to win monthly prizes and shoutouts on the pod. It's FREE to join and as a member, you'll get access to exclusive tips from Fantasy Football Hub including AI-powered team ratings, transfer tips, and expert team reveals to help you climb the table - plus access to our private Slack community. Sign up today at therestisfootball.com. https://therestisfootball.com/?utm_source=podcast&utm_medium=referral&utm_campaign=episode_description&utm_content=link_cta For more Goalhanger Podcasts, head to www.goalhanger.com Learn more about your ad choices. Visit podcastchoices.com/adchoices

In this episode of The Impostor Syndrome Files, we talk about what it takes to survive and thrive in the high-stakes world of big tech, especially as a woman in engineering. My guest this week is Jossie Haines, a leadership coach for engineering leaders and women in tech, whose journey spans major roles at companies like Apple, Zynga and Tile.Jossie opens up about the culture shock she experienced when she joined Apple, how impostor syndrome almost drove her out of the tech industry and the mindset shift that helped her reclaim her power and purpose. Together, we explore how hidden systems and subtle exclusion can erode your confidence, and what it looks like to rebuild it by honoring your strengths, setting boundaries and creating your own definition of success.About My GuestJossie Haines is an executive coach, fractional engineering leader, and AI advocate with over 25 years of experience at Apple, Tile, and Zynga. She helps engineering leaders succeed in their first 90 days, show up as the strategic leaders they were hired to be, and leverage AI to optimize their time. Her mission is to retain women in tech and empower leaders to build inclusive, high-performing teams.~Connect with Jossie:Website: www.jossiehaines.com Get Promoted Private Podcast: https://jossiehaines.com/get-promoted-podcast-signup/ LinkedIn: https://www.linkedin.com/in/jossiemann/~Connect with Kim and The Impostor Syndrome Files:Join the free Impostor Syndrome Challenge:https://www.kimmeninger.com/challengeLearn more about the Leading Humans discussion group:https://www.kimmeninger.com/leadinghumansgroupJoin the Slack channel to learn from, connect with and support other professionals: https://forms.gle/Ts4Vg4Nx4HDnTVUC6Join the Facebook group:https://www.facebook.com/groups/leadinghumansSchedule time to speak with Kim Meninger directly about your questions/challenges: https://bookme.name/ExecCareer/strategy-sessionConnect on LinkedIn:https://www.linkedin.com/in/kimmeninger/Website:https://kimmeninger.com

  The Honest Conversation Nobody Else Is Having Every founder reads the analyst reports. Every sales leader nods along in the conference sessions. Partnerships are the future. Ecosystems are everything. Co-selling is the key to unlocking faster growth, bigger deals, and stickier customers. And yet, ask those same founders and sales leaders whether they're actually banking on partner-sourced revenue to hit their number this quarter, and the answer is almost always the same: no. Why? Because it's never been reliable. Because it's always been treated as a nice-to-have. Because nobody actually knows how to make it work. That's the conversation this episode is built around. Alex Buckles has spent 20 years in enterprise sales, in the SAP ecosystem, the Adobe ecosystem, running and exiting two professional services companies, and figured out early in his career that if he wanted deal flow from partners, he had to earn it. That realisation eventually became Forecastable, a company whose only measure of success is pipeline production through co-sell motions. What You'll Hear in This Episode Why the instinct to hire a partnerships professional first is wrong When a sub-150 person company decides to get serious about partnerships, the first move is almost always to bring in someone with a traditional partnerships background. Alex argues this is the wrong call, not because those people aren't valuable, but because what you actually need at that stage is proof of concept, not infrastructure. A junior AE or an SDR with the right playbook can prove repeatability faster and cheaper than six months of PRM setup and deal registration frameworks. The co-sell door opener and why discovery calls don't cut it The most powerful concept in this episode is what Alex calls the co-sell door opener: a high-value experience you invite the prospect into rather than a pitch you push at them. Think of it like a $5,000 event that the vendor covers, limited seats, relevant to a specific pain, designed to create genuine engagement rather than manufactured urgency. It doesn't feel like a sales motion because, done right, it isn't one. The three types of value anyone ever sells Fix something. Prevent something. Improve something. That's it. And when you're building co-sell plays, Alex argues the fix is almost always the most powerful place to start. If the prospect has a raging toothache, don't pitch them a one-year dental plan. Why 60% of pipeline dies in no decision — and what's really behind it Marcus and Alex dig into something most sales training doesn't touch: buyer safety. Not qualification. Not discovery. The deeper question of whether the person sitting across from you can actually afford, professionally, politically, emotionally, to make this decision. When you ignore that question, you end up with a pipeline full of deals that were never going anywhere, a constipated middle of funnel, and a close rate that would make any CFO reach for the antacids. The second room problem 80 to 90 percent of the sale happens without you in it. The internal conversations, the allocation committees, the corridor conversations between stakeholders, none of that is visible to the vendor. Which means your champion has to carry your story, unedited and unaccompanied, into rooms you'll never see. The question isn't whether your deal is qualified on paper. It's whether every stakeholder in that buying committee would go to bat for you when you're not there. What great partner enablement actually looks like It's not onboarding decks and quarterly business reviews. It's getting in front of the frontline manager with a win story, asking for 15 minutes on their weekly team call, and showing up with something their reps can use in the field that week. Ghost-written outreach. Account development research. Win wires in shared Slack channels. Perpetual mindshare, that's what you're actually after. Demos: mostly a waste of time Alex's take on this is blunt. Once you've given a demo, the buyer has locked in their view of you. You've answered a bunch of curiosities, and they may ghost you. Save the demo for last. Use it to confirm the order, not to create one. If it won't change a stakeholder's decision, don't do it. Three Takeaways You Can Use Tomorrow 1. Start with the interview, not the one-pager. Before you build any co-sell playbook, get the most trusted systems integrator in the room and ask them what makes them different. Real conversations produce better plays than merged marketing decks every time. 2. Know who owns the problem and who owns the outcome — they're almost never the same person. In most organisations, the partnership professional owns the problem but has no budget and limited authority. The sales leader owns the outcome but views partnerships as fluffy. Bridging those two people explicitly — not hoping it happens organically — is what gets deals done. 3. Ask yourself the second room question for every stakeholder. If this person were in a room with their boss right now and you weren't there, would they go to bat for you? If you can't answer yes with confidence, you've got more work to do. About Alex Buckles Alex is the CEO and co-founder of Forecastable, a professional services company that stands up partner programs and co-sell motions that produce measurable pipeline. With a background spanning enterprise sales, the SAP and Adobe ecosystems, and two exited professional services businesses — all built through co-selling — Alex brings a perspective on partnerships that is grounded entirely in what produces revenue, not what looks good on a slide.

BONUS - Stay Tuned!This bonus episode has a little bit of everything except Ken, Melanie, and our special guest, Javier Diaz (who we hope to catch up with later this week for a usual episode where we cover his message from this past week…'stay tuned'). We share a voicemail, an epic and hopefully upcoming ‘small community' led by Ken called ‘KenRate' - Conflict resolution, but faster! Our events page has a new feature to make sure you never miss another WholeLife event, and we drop the official announcement for our next guest speaker on April 11, and the reveal might surprise you! Feel well soon Javier, we missed you today!Let us know your thoughts by reaching out and joining the conversation with your questions and comments using the information below:

James and Kieran get into the practical, unglamorous side of building software with AI that nobody seems to talk about.After a HubSpot integration silently broke his video testimonial app in front of a client, Kieran shares his journey into writing automated tests, and how Claude wrote a full test suite in five minutes that would have taken a developer a week.They also cover replacing paid SaaS tools with custom-built alternatives (blogging platforms, course hosting, even a video-to-scope tool for freelance clients), why Convex is generating buzz as a Supabase alternative, how Apple and Shopify app stores are buckling under the wave of AI-generated submissions, and running OpenClaw agents autonomously in Slack as a marketing team of one.Plus a first look at Anthropic's brand new scheduled tasks feature and what it means for running AI workflows without keeping your laptop open.Topics covered:Writing tests for vibe-coded appsConvex vs SupabaseApp store review bottlenecksReplacing SaaS subscriptions with your own buildsOpenClaw as an autonomous marketing agentAnthropic's scheduled tasksThe rise of solo founders

Have you ever walked out of a meeting feeling misunderstood, over-explained, or like your best ideas never landed the way you intended? Today's episode is all about the hidden power of conversation—and how better listening, clearer communication, and stronger trust can unlock creativity, alignment, and real momentum inside any team or organization.Today, I'm joined by Adrienne Shoch, Founder of 5 to 1 Consulting. Adrienne brings more than 25 years of global experience in communication-focused leadership and team development. Her work blends communication science, positive leadership, neuroscience, and awareness practices to help leaders and teams create meaningful, lasting change.Adrienne's WebsiteLinkedIn: https://www.linkedin.com/in/adrienne-shoch/Book: https://a.co/d/be0u3kHAdrienne has led Thales University North America, managed HR across Europe as an expatriate for CGI/AMS, consulted for the World Bank, facilitated at Wharton Executive Education, and guest lectured at Salisbury University and UNC Asheville.She's authored a business case quantifying something staggering: the $1.2 trillion annual cost of poor communication in U.S. businesses.She also recently contributed a chapter to the new book Lives Lost and Leadership Foundhttps://www.linkedin.com/in/adrienne-shoch/1) Why Conversation Quality Is a Competitive AdvantageAdrienne, you've made a bold claim that conversational excellence isn't a “soft skill”—it's a hard business driver with measurable impact.Where do most organizations underestimate the cost of poor communication, and what's the most surprising consequence you've seen play out in the real world?2) The $1.2 Trillion ProblemYou quantified the annual cost of poor workplace communication at $1.2 trillion in the U.S.—that's not a rounding error, that's a national business crisis.What are the biggest “hidden drains” that create that number—misalignment, rework, turnover, conflict, decision delays—and what do leaders need to start measuring differently?3) Trust, Awareness, and Generative ConversationsA lot of leaders think communication means: “I said it clearly.”But your work focuses on trust, verbal awareness, and high-quality generative conversations.What are the key ingredients of a truly great conversation inside a team—and what habits immediately kill trust and connection?4) The Human Side: Loss, Compassion, and Leadership GrowthYou also wrote a chapter in Lives Lost and Leadership Found called:“A Journey through Compassion, Transformation, and the Practice of Letting Go.”How does loss reshape a leader's ability to listen, relate, and communicate—and what does it look like to lead with compassion without losing performance and accountability?5) A Practical Path Forward for Leaders and TeamsIf a leader is listening right now thinking, “This is us—we've got meetings, we've got Slack, we've got email… but we don't have real conversations,” where should they start?What are 2–3 simple practices teams can implement this week to improve conversational competence and build a healthier culture—fast?Adrienne, what's one reminder you want every leader to carry into their next conversation—something simple, practical, and transformative?

Manchester City lay down a statement, dominating Arsenal to lift the Carabao Cup. With momentum now on their side, can the Citizens hunt down Arsenal and also snatch the Premier League title? Mikel Arteta also finds himself under the spotlight. Should he have trusted his first-choice goalkeeper? Did his team selection, particularly at left back, cost Arsenal? And is this side too cautious when it matters most? Gary, Alan and Micah also break down the weekend's Premier League fixtures, including Sunderland's big win in the Tyne-Wear derby. Plus, they dive into Thomas Tuchel's latest England squad and debate the big decision to leave out Trent Alexander-Arnold. The Rest Is Football is powered by Fuse Energy. Sign up and use the referral code FOOTBALL and you could win a 1990 England shirt signed by the hosts of The Rest Is Football. Visit https://www.fuseenergy.com/football for terms and conditions. When you've done enough, Uber Eats. Join The Players Lounge: The official fantasy football club of The Rest Is Football. It's time to take on Gary, Alan and Micah for the chance to win monthly prizes and shoutouts on the pod. It's FREE to join and as a member, you'll get access to exclusive tips from Fantasy Football Hub including AI-powered team ratings, transfer tips, and expert team reveals to help you climb the table - plus access to our private Slack community. Sign up today at therestisfootball.com. https://therestisfootball.com/?utm_source=podcast&utm_medium=referral&utm_campaign=episode_description&utm_content=link_cta For more Goalhanger Podcasts, head to www.goalhanger.com Learn more about your ad choices. Visit podcastchoices.com/adchoices

Jessica Fain is a product leader at Webflow and former Chief of Staff to the CPO at Slack, where she worked alongside April Underwood and many past podcast guests including Stewart Butterfield, Annie Pearl, Tamar Yehoshua, and Noah Weiss. She's spent her career learning how executives actually make decisions—and why most people completely misunderstand the process.We discuss:1. Why great ideas often don't get buy-in2. Why executive calendars are “like strobe lights” and why the first 30 seconds of a meeting matter so much3. Why executives are usually optimizing for a global maximum while you are often optimizing locally4. The best question Jessica uses when a leader says something that seems wrong: “That's so interesting. What led you to believe that?”5. Why you should go in to learn, not to convince6. Why showing only one option is a mistake7. Why AI will make influence more important, not less—Brought to you by:Omni—AI analytics your customers can trustLovable—Build apps by simply chatting with AIVanta—Automate compliance, manage risk, and accelerate trust with AI—Episode transcript: https://www.lennysnewsletter.com/p/the-art-of-influence-jessica-fain—Archive of all Lenny's Podcast transcripts: https://www.dropbox.com/scl/fo/yxi4s2w998p1gvtpu4193/AMdNPR8AOw0lMklwtnC0TrQ?rlkey=j06x0nipoti519e0xgm23zsn9&st=ahz0fj11&dl=0—Where to find Jessica Fain:• LinkedIn: https://www.linkedin.com/in/jessica-fain-79b8989—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Introduction to Jessica Fain(03:53) Why influence is the highest-leverage skill in product(04:47) Why great ideas fail without executive buy-in(06:00) How executives actually think(09:05) The fundamentals: context-setting, communication, and empathy(10:22) Stop pitching for approval—start co-creating with execs(12:59) Influence vs. politics (and why people get it wrong)(15:44) How to disagree with execs without losing trust(17:20) Going in to learn, not to convince(19:08) How to present ideas(26:05) The Minto-style approach and tailoring your communication to each exec(28:22) Why Jessica doesn't like the question “What's top of mind for you?”(30:24) Understanding incentives to unlock buy-in(32:10) Aligning product work with company strategy(35:10) Quick summary(37:31) Disarming the executive(40:49) Speed matters: why fast follow-up builds momentum(43:32) How to run high-impact meetings (the 60-second rule)(47:00) Why influencing execs is part of your job(49:15) Asking for more resources and thinking in 10x bets(52:23) What to do when your idea gets rejected(54:18) Clarifying information(56:50) How to build trust and make ideas stick(58:30) Shrinking big ideas into experiments(01:02:27) Common mistakes people make when influencing leaders(01:06:00) How to grow into your next role(01:09:32) How AI is changing influence and product work(01:17:55) Using AI to simulate exec feedback and improve pitches(01:21:15) Protecting our brains from overwhelm(01:22:44) Lightning round and final thoughts—Referenced:• Box: https://www.box.com• Slack: https://slack.com• Brightwheel: https://mybrightwheel.com• Webflow: https://webflow.com• April Underwood on LinkedIn: https://www.linkedin.com/in/aprilunderwood• Lessons in product leadership and AI strategy from Glean, Google, Amazon, and Slack | Tamar Yehoshua (Product at Glean, ex-Google and Slack): https://www.lennysnewsletter.com/p/you-dont-need-to-be-a-well-run-company-to-win-tamar-yehoshua• Atlassian: https://www.atlassian.com• Behind the scenes of Calendly's rapid growth | Annie Pearl (CPO): https://www.lennysnewsletter.com/p/behind-the-scenes-of-calendlys-rapid• Calendly: https://calendly.com• Glassdoor: https://www.glassdoor.co.in/index.htm• The 10 traits of great PMs, how AI will impact your product, and Slack's product development process | Noah Weiss (Slack, Foursquare, Google): https://www.lennysnewsletter.com/p/the-10-traits-of-great-pms-how-ai• Ethan Eismann on X: https://x.com/eeismann• Slack founder: Mental models for building products people love ft. Stewart Butterfield: https://www.lennysnewsletter.com/p/slack-founder-stewart-butterfield• Ilan Frank on LinkedIn: https://www.linkedin.com/in/ilanfrank• Checkr: https://checkr.com• Ali Rayl on LinkedIn: https://www.linkedin.com/in/alirayl• Rachel Wolan on LinkedIn: https://www.linkedin.com/in/rachelwolan• How Webflow's CPO built an AI chief of staff to manage her calendar, prep for meetings, and drive AI adoption | Rachel Wolan: https://www.lennysnewsletter.com/p/how-webflows-cpo-built-an-ai-chief• Barbara Minto's website: https://www.barbaraminto.com• How Slack invests in big little details through Customer Love Sprints: https://slack.design/articles/sweating-the-small-stuff• Building product at Stripe: craft, metrics, and customer obsession | Jeff Weinstein (Product lead): https://www.lennysnewsletter.com/p/building-product-at-stripe-jeff-weinstein• The Enneagram Institute: https://www.enneagraminstitute.com/type-descriptions• The Pitt on Prime Video: https://www.amazon.com/The-Pitt-Season-1/dp/B0DNRR8QWD• Towel warmer: https://www.amazon.com/FLYHIT-Large-Towel-Warmer-Bathroom/dp/B0CB5K34L2• Casa: https://getcasa.com• Jimi Hendrix: https://en.wikipedia.org/wiki/Jimi_Hendrix• Greek Theatre: https://en.wikipedia.org/wiki/Greek_Theatre_(Los_Angeles)—Recommended books:• Pachinko: https://www.amazon.com/Pachinko-National-Book-Award-Finalist/dp/1455563927• Homegoing: https://www.amazon.com/Homegoing-Yaa-Gyasi/dp/1101971061• A History of Burning: https://www.amazon.com/History-Burning-Janika-Oza/dp/1538724243• The Overstory: https://www.amazon.com/Overstory-Novel-Richard-Powers/dp/039335668X—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. To hear more, visit www.lennysnewsletter.com

Email, Teams, Slack and other instant messaging systems are great, until they clog up our day and we find we spend more time responding to messages than we do doing any meaningful work.  What can we do? Well, that's what I'm answering in this week's episode. Links: Email Me | Twitter | Facebook | Website | Linkedin   Get the Email Mastery Course Here The Hybrid Productivity Course    Get Your Copy Of Your Time, Your Way: Time Well Managed, Life Well Lived The Working With… Weekly Newsletter Carl Pullein Learning Centre Carl's YouTube Channel Carl Pullein Coaching Programmes Subscribe to my Substack  The Working With… Podcast Previous episodes page   Script | 409 Hello, and welcome to episode 409 of the Your Time, Your Way Podcast. A podcast to answer all your questions about productivity, time management, self-development, and goal planning. My name is Carl Pullein, and I am your host of this show.  Last week was a workshop week for me. I finished off the Ultimate Productivity Workshop and held an in-company session.  During both sessions, a similar question was raised. How to manage your time when you are compelled to respond to your messages instantly or at the very least within a few minutes.  The problem with this situation is that it's an uncontrollable one. You have no idea when or how many messages will come in on any given day. This makes it practically impossible to do any work.  You will not be able to focus on anything if you have to be checking your messages inbox all the time.  Now, I should caveat this: if you are employed to respond to client messages, then being responsive is part of your core work, and therefore it is something you would prioritise.  However, in these situations, you'll likely be working as part of a team, and most of your client queries will be handled in real time. Those that cannot be dealt with would be escalated to another person or department.  The issue of response times arises when you are expected to do work that requires quiet, focused time to complete. In this situation, you will need to find time during the day to do that work. If not, all you will be doing is building unsustainable backlogs.  To get to a place where you can complete your work and respond to messages in a timely manner, something will have to change.  The first thing I would address here is response times. What is the expected response time for the work that you do? Is it realistic?  Now, you have the data. You know how much time you need to do your work. Perhaps you need two hours a day to complete it. This means you have a degree of flexibility each day. In this situation, I would recommend you look at the times when most of your messages come in.  For me, most of my messages come in through the night. I may go to bed around midnight with an empty inbox, but when I wake up, come through to the office and open my email, there will be between 100 and 150 emails sitting there waiting for me.  The first step is to clear those emails and sort the ones I need to act on from the ones that can be deleted or archived. That gives me a heads-up for my day and calms my anxious mind, knowing there are no fires to deal with. Later in the day, I will set aside 40 to 60 minutes to clear the actionable emails.  Now, I am fortunate in that when I wake up, Europe is asleep, the east coast of the US is going to bed, and the west coast is finishing the working day. In the morning, there is no rush for me to respond.  If I were living in the UK, I would adjust my response time to better align with the time zones I work with.  This is working with the data I have.  But let me illustrate a different type of work and how to deal with it. Imagine you were responsible for writing proposals for your sales team. On a typical day, you would receive six to eight new proposals and four or five adjustments to make to proposals you have already done.  If it takes you an average of twenty minutes to write a new proposal and ten minutes to make an adjustment, that will take up around four hours of your day just focused on writing proposals.  That does not take into account having to request any further information you may need to complete a proposal.  Now here's where things get interesting. Not all proposals are equal. If you were asked to write proposals for a $10 million project and a $1,000 one, the $10 million project would likely take priority.  I'm also pretty sure the person asking for the $10 million project proposal will be chasing you to get it done faster.  If you already have a two-day turnaround on proposals, moving that project up would delay one of the other proposals. What do you do?  The problem here is that while you are fielding messages from the people wanting their proposal done today, you are not writing proposals. Everything is getting delayed.  Now, I've worked at companies with strict processes for these situations. Salespeople had to follow the process and inform their customers when to expect proposals or invoices. They were not allowed to contact the sales admin team to chase proposals unless they were overdue.  I've also worked in companies where there were no such processes. In those companies, nothing ever seemed to get done on time.  There needs to be time for things to get done, and in order to ensure they do get done on time, a process should be put in place.  For example, if your proposal turnaround is within 24 hours, then there needs to be a cutoff time. If you want your proposal done by tomorrow at 4:00 pm, it needs to be in by 4:30 pm today.  This puts the responsibility onto the person asking for the proposal. If they do not get the proposal in on time, the delay will be entirely their own problem.  When you do not have these processes in place, you risk running into a company that plays the blame game.  I remember working for an English Language training company here in Korea, and I wanted to launch a new Business English Programme in August.  We had a meeting at the head office and the CEO told me that if we wanted to launch on 1st August, then I would need to get the curriculum and artwork to the marketing team by the 15th June.  Brilliant! As long as we got the necessary work over to the Marketing Department by 15th June, then the responsibility for the marketing was on the marketing team. They delivered, and we had a fantastic launch. From my perspective, handing over the materials to the marketing team before the 15th took a huge weight off my shoulders.  It was a superb team where both parties respected each other's boundaries and, more importantly, timelines. Everyone involved knew each other's deadlines, and these were respected.  Another way to deal with communications is to set some rules. A sort of “if this then that” rule.  For example, I have a rule that any message relating to lost passwords or money, I will deal with the moment I see it.  Fortunately, I do not get many of these, but I do get around three or four a month. When I see them, I act on them immediately. They don't take long to deal with, but I know how frustrating it is to wait a long time to access a course or get a refund.  Another rule I have is that if I get a student question, I will respond within 24 hours.  With AI, it can be tempting to set up an AI system to respond to these for me, but I have a red line I will not cross. That is, I will personally respond to all questions within 24 hours and never farm them out to a chatbot.  That goes to my professional integrity. I would feel awful knowing that I am not communicating directly with my students. It would feel like I am cheating.  However, by far the most effective way to deal with the interruptions messages can cause, whether they are emails or messages, is to set your own communication response times.  For example, mine are: Email within 24 hours, instant messages (Teams, Slack, etc.) within four hours and phone calls within an hour if I cannot answer immediately.  Those response times have worked for over ten years now. I've never received any pushback, and most of the time I get a “thank you for your quick response”,—which suggests people are really back at responding to emails.  If you do decide to set your own response times, communicate them with your colleagues and customers. This way, you can be held accountable for your standards. That's a great motivator.  Let's get back to checking messages.  If you do need time to do work that requires your focus, then, when you are doing that work, you do not check your messages. Period. Turn off notifications when you are doing that work, close down your email, Teams or Slack and any other messaging system.  Your phone can be set up to allow only a vetted number of people through. For instance, when I put my phone or computer on “focus time”, only my wife and mother can get through. Only my mother or my wife would call me with a genuine emergency.  Most people can only do real focused work for around ninety minutes. At that point, you can check your messages.  According to neuroscientist Andrew Huberman, we work in 90-minute cycles. (We also sleep in 90-minute cycles). This means our brain begins to run low on energy after we have been intently focused on something for more than 90 minutes, and we need to change our focus.  I use this time to quickly check my messages and do some chores. Most of the time, I process my inbox, then respond to my team's messages on my phone while I am doing the chores.  The reality is you cannot be constantly checking your messages and doing meaningful work at the same time. Something has to give.  If you are in a position where others cannot do their work until you have authorised it, you are the bottleneck, and that needs to change.  Working in a law office, we needed to get cheques signed by a partner in the firm. Normally, I would go to the partner in charge of my department, but if he were away or in a meeting, I would need to go to another floor and ask another partner to sign it. My boss knew there was a risk that he could be a bottleneck and took steps to prevent others from doing their work.  I know I have given you a lot of ideas in this episode. What I would suggest is that if interruptions from messages are causing you problems, look at where the main problem is. If it's because you feel you must respond instantly to messages from certain people (your boss or customers), that may indicate you need to have a conversation with them to set some boundaries.  I know that conversation may be uncomfortable, but not being able to do your work to the high standard you want is a much bigger problem. That's going to affect your promotion chances, and eventually, you will start to believe that there's something wrong with you.  There's nothing wrong with you. All it requires is some processes and a boundary you can work within. Surely that's not much to ask of anyone.  Thank you for listening, and thank you to all of you who have asked questions about this subject.  If you want a system that will help you to regain control of your emails and messages, then my Email Mastery course will show you how to build it. I will include the course details in the show notes for you. It just remains for me now to wish you all a very, very productive week.   

Capital One's switch to the Discover payment network is getting cards declined at ATMs and payment terminals overseas — Mark found out the hard way in Poland and Dublin. Chase made things worse by quietly killing fraud alerts for international charges, leaving one of Mark's travel buddies $1,000 in the hole at a bar in Poland with zero notification. Plus: a leaked Amex card nobody asked for, Yotel joining Hilton's portfolio, and why tap-to-pay overseas might actually work against you in a dispute. What we cover: Capital One Dulles lounge: hot, cramped, and the worst they've visited Amex Graphite Business Cash Unlimited: $250 fee for a 2% card nobody needed Capital One's Discover network switch: why cards are failing overseas Mark's Capital One debit declined in Poland and Dublin — what happened Best international debit cards in 2026: Charles Schwab, SoFi, Fidelity Is Venture X still worth taking overseas? Yotel joins Hilton as "Select by Hilton" — bookable with points by year end Chase ends fraud alerts for international and non-physical charges Mark's buddy loses $1,000+ at a bar in Poland — no fraud alert sent Apple Pay overseas: biometric authorization makes disputes harder Episode Guide: 0:00 - Welcome to MTM Travel 0:43 - Capital One Dulles lounge: the worst they've visited 2:23 - Amex Graphite Business Cash Unlimited: $250 for a 2% card? 7:17 - Capital One's Discover network switch explained 8:00 - Mark's Capital One debit declined in Poland and Dublin 8:20 - Best international debit cards: Schwab, SoFi, Fidelity 14:50 - Is Venture X still worth taking overseas? 15:42 - Yotel joins Hilton as "Select by Hilton" 19:33 - Chase ends international fraud alerts 20:50 - Mark's buddy loses $1,000+ at a bar in Poland — no fraud alert 23:27 - Apple Pay overseas: why disputes are harder to win 28:22 - Wrap + subscribe

William Shockley was a brilliant inventor and Nobel Prize winner, but he was a terrible boss. Paranoid, cruel, and obsessed with micromanaging, he drove away the team of young engineers — later called “The Traitorous Eight” — he had assembled in Northern California. They went on to pioneer silicon chips, create companies like Intel and AMD, and fund tech giants like Google and Slack. This episode from Business History, hosted by former Planet Money hosts Jacob Goldstein and Robert Smith, tells the story of how one bad boss accidentally sparked the tech revolution that became Silicon Valley.Find Business History on YouTube, Apple, Spotify, or wherever you get your podcasts: https://lnk.to/BHRapidVisit the Rapid Response website here: https://www.rapidresponseshow.com/See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Description:Sometimes a conversation lands so gently—and so powerfully—that it deserves another moment in the light. In this encore episode, Jen revisits her conversation with poet, writer, and visual artist David Gate, whose work explores themes of care, community, and spiritual resilience. Jen first discovered David the way so many of us discover the words that change us: late at night on Instagram, stumbling across a poem that made her stop mid-scroll and immediately send it to six friends. That was the beginning of a quiet fandom that eventually turned into this conversation—one that felt less like an interview and more like sitting in the presence of someone who has learned how to notice beauty in hard places. David's work—including his collection A Rebellion of Care—is rooted in the radical idea that tenderness, attention, and compassion are not small acts. They are resistance. They are survival. They are a way through the wilderness. Together, Jen and David explore the ways language can become a lifeline during difficult seasons. They talk about the courage of softness in a harsh world, the sacred practice of paying attention, and how poetry can give us words for things we thought we had to carry alone. This conversation sits right at the intersection: the wilderness of grief, uncertainty, and fatigue—and the wonder that still insists on growing in the cracks. Thought-provoking Quotes: “I did not want to have an email job and I did not want to be in meetings that could have been emails. I did not want to be on Slack. I just didn't want that to be what I was spending my time doing. I loved caring for people, and I loved creating and writing, and I got to do that within the church world.” – David Gate “It's a constant battle to speak the truth. Even things we all know It can be difficult to say, if it's not something that is normally said, and it's not something that is normally expressed, so you have to fight for that and you have to fight for your experience of the truth. You have to fight for your story. You have to fight for all of that.” – David Gate “I think it's very, very difficult for men to reach for emotional honesty because everything tells you that you're failing if you do that. But it's the most important work right now. And so much of what men are actually looking for in this world, intimacy, a sense of place, a sense of belonging, companionship, adventure, excitement, is on the other side of reaching for that emotional honesty.” – David Gate Resources Mentioned in This Episode: A Rebellion of Care: Poems and Essays by David Gate - https://amzn.to/4jjf87X Good Soil: The Education of an Accidental Farmhand by Jeff Chu - https://amzn.to/3GnS21w Cultivating Belonging and Evolving Faith with Jeff Chu - https://jenhatmaker.com/podcasts/series-64/cultivating-belonging-and-evolving-faith-with-jeff-chu/ Sarah Bessey - https://www.sarahbessey.com/ Armando Veve, Illustrator - https://www.instagram.com/armandoveve/ Awake: A Memoir by Jen Hatmaker - https://amzn.to/3YHKgpw Sinners film (2025) - https://www.imdb.com/title/tt31193180/ Malaprop's Bookstore, Asheville - https://www.malaprops.com/ Guest's Links: Website - https://www.davidgatepoet.com/ Instagram - https://www.instagram.com/davidgatepoet/ Substack - https://substack.com/@davidgatepoet Connect with Jen!Jen's Website - https://jenhatmaker.com/ Jen's Instagram - https://instagram.com/jenhatmakerJen's Twitter - https://twitter.com/jenHatmaker/ Jen's Facebook - https://facebook.com/jenhatmakerJen's YouTube - https://www.youtube.com/user/JenHatmaker The For the Love Podcast is presented by Audacy.  To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy Learn more about your ad choices. Visit https://podcastchoices.com/adchoices

Thanks so much for listening! For the complete show notes, links, and comments, please visit The Grey NATO Show Notes for this episode:https://thegreynato.substack.com/p/369-slack-crew-and-a-9The Grey NATO is a listener-supported podcast. If you'd like to support the show, which includes a variety of possible benefits, including additional episodes, access to the TGN Crew Slack, and even a TGN edition grey NATO, please visit the link below.Support the show

Watch Us On YouTube! Announcing a new, ongoing benefit for annual subscribers of our Slack community. Annual subscribers receive a free Points Path Alerts subscription OR a 30% discount on Points Path Pro. Announcing a new, ongoing benefit for annual subscribers of our Slack community. Annual subscribers receive a free Points Path Alerts subscription OR a 30% discount on Points Path Pro. Ed and Richard are back on home turf this week, kicking things off with a small milestone for the podcast: crossing 5,000 YouTube subscribers and continuing to grow the audience across video and audio platforms. From there, Ed shares his experience visiting American Express's new Sidecar lounge concept in Las Vegas, a much smaller lounge designed for short visits. The service and food impressed — but the strict 90-minute access rule raises questions about how useful the concept really is. The discussion then turns to loyalty program updates. Marriott is increasing the flexibility of its free night certificates, allowing members to top them off with more points than before — a change that could make certificates significantly easier to use at higher-end properties. They also break down a new welcome offer on the World of Hyatt Business Credit Card, and whether the increased bonus is enough to offset rising award prices. Finally, Richard brings a mystery topic to the show that sparks a lively debate: should travelers tip hotel housekeeping? The conversation dives into tipping culture, hotel labor practices, and where the line should be between employer responsibility and guest generosity. Get hydrated like Ed in Vegas with Nuun Use my Bilt Rewards link to sign-up and support the show! If you enjoy the podcast, I hope you'll take a moment to leave us a rating. That helps us grow our audience! If you're looking for a way to support the show, we'd love to have you join us in our Travel Slack Community.  Join me and other travel experts for informative conversations about the travel world, the best ways to use your miles and points, Zoom happy hours and exciting giveaways. Monthly access Annual access Personal consultation plus annual access We have witty, funny, sarcastic discussions about travel, for members only. My fellow travel experts are available to answer your questions and we host video chats multiple times per month. Follow Us! Instagram: https://www.instagram.com/milestogopodcast/ TikTok: https://www.tiktok.com/@milestogopodcast Ed Pizza: https://www.instagram.com/pizzainmotion/ Richard Kerr: https://www.instagram.com/kerrpoints/ ✈️ What We Cover in This Episode ✈️ Podcast milestone Miles To Go passes 5,000 YouTube subscribers Why the video audience continues growing Meeting listeners in airport lounges ✈️ Amex's new Sidecar lounge in Las Vegas A smaller lounge concept with limited seating Fast service and made-to-order food The controversial 90-minute entry rule ✈️ Marriott certificate flexibility changes Top-off limit increasing from 15k to 25k points What that means for 35k, 50k, and 85k certificates Whether hotels will adjust award pricing in response ✈️ New World of Hyatt Business Card offer 80,000-point welcome bonus after $10k spend How it compares to previous offers The impact of rising Hyatt award prices ✈️ The hotel housekeeping tipping debate Should guests tip housekeeping? Why tipping culture has expanded The argument for hotels paying higher wages ✈️ Travel updates and upcoming trips Biloxi March Madness trip A whirlwind LA–DC–Vegas itinerary Upcoming travel schedules and bonus content plans ⏱️ Episode 428 Timestamps 0:50 – Podcast intro and YouTube milestone 3:30 – Running into listeners in airport lounges 5:00 – Flighty data and flying the same plane multiple times 7:30 – Ed's "overnight to Chicago" travel strategy 9:50 – Inside the new Amex Sidecar lounge in Las Vegas 13:40 – Food, service, and the 90-minute access rule 16:50 – Marriott increasing certificate top-off limits 19:45 – New Hyatt Business Card welcome offer 22:50 – Richard's mystery topic: tipping hotel housekeeping 28:30 – Upcoming travel and bonus episode plans

In this episode, Matt Duchamp, Partner at Rigby Slack Lawrence Pepper + Comerford, PLLC, shares insights on the strength of industrial real estate and growing demand for healthcare facilities across key markets. He also discusses ongoing consolidation in physician practices, the rise of private equity partnerships, and shifting career preferences among younger physicians.