Accelerating Support

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Join host’s Chris Buttenham and Kristen Barker for Accelerating Support: the podcast. Listen to learn how industry leaders are leveraging tech, trends and best in class techniques to accelerate support and enable self-service for their companies.

Obie


    • Jun 15, 2021 LATEST EPISODE
    • monthly NEW EPISODES
    • 36m AVG DURATION
    • 7 EPISODES


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    Latest episodes from Accelerating Support

    How to Create a Culture of Knowledge Sharing - The Role of Technology - Part 3 Of 3

    Play Episode Listen Later Jun 15, 2021 24:48


    This three-part series was originally recorded as a webinar hosted by Chris Buttenham and Kristen Barker of Obie. This series featured the following topics: 1. Quantifying the cost of a lack of knowledge sharing 2. Incentive structure and motivating employees 3. The role of technology

    incentive obie quantifying
    How to Create a Culture of Knowledge Sharing - Incentives and Motivating Employees - Part 2 of 3

    Play Episode Listen Later Jun 15, 2021 25:30


    This three-part series was originally recorded as a webinar hosted by Chris Buttenham and Kristen Barker of Obie. This series featured the following topics: 1. Quantifying the cost of a lack of knowledge sharing 2. Incentive structure and motivating employees 3. The role of technology

    incentive obie quantifying
    How to Create a Culture of Knowledge Sharing - Quantifying the cost of the problem - Part 1 of 3

    Play Episode Listen Later Jun 15, 2021 31:34


    This three-part series was originally recorded as a webinar hosted by Chris Buttenham and Kristen Barker of Obie. This series featured the following topics: 1. Quantifying the cost of a lack of knowledge sharing 2. Incentive structure and motivating employees 3. The role of technology

    incentive obie quantifying
    Episode 4 - Kaitlin Pettersen, Senior Director, Customer Support at Intercom | Accelerating Support

    Play Episode Listen Later Dec 21, 2020 34:58


    Welcome to Accelerating Support! We host discussions with thought leaders and industry experts about overcoming challenges with best in class techniques to accelerate internal support. The podcast is hosted by Chris Buttenham and Kristen Barker from Obie. This episodes guest is Kaitlin Pettersen, Senior Director of Customer Support at Intercom. On this episode we discuss: - Automated vs. human support - Finding efficiencies in support w/ support ops - Quality over speed in support Level up your customer journey: www.intercom.com Accelerating Support is brought to you by Obie obie.ai/acceleratingsupport

    senior director automated intercom obie customer support
    Episode 3 - Matthew Caron, Head of Customer Support at OpenTable | Accelerating Support

    Play Episode Listen Later Aug 13, 2020 51:40


    Welcome to Accelerating Support! We host discussions with thought leaders and industry experts about overcoming challenges with best in class techniques to accelerate internal support. The podcast is hosted by Chris Buttenham and Kristen Barker from Obie. This episodes guest is Matthew Caron, Head of Customer Support at OpenTable. On this episode we discuss: - Building a support culture that scales - Asking questions is the start of good leadership - Support technology and why it's a decade behind Find a table: https://www.opentable.com Accelerating Support is brought to you by Obie obie.ai/acceleratingsupport

    head building obie opentable customer support
    Episode 2 - John Riordan, Director of Support at Shopify | Accelerating Support

    Play Episode Listen Later Jun 22, 2020 51:23


    Welcome to Accelerating Support! We host discussions with thought leaders and industry experts about overcoming challenges with best in class techniques to accelerate internal support. The podcast is hosted by Chris Buttenham and Kristen Barker from Obie.ai On this episode we discuss: - Importance of building trust in remote work - Significance of knowledge management - Reality of technology in the support landscape Connect with John: https://twitter.com/johncriordan Accelerating Support is brought to you by Obie.ai https://obie.ai/acceleratingsupport

    reality significance obie
    Episode 1 - Darren Murph, Head of Remote at GitLab | Accelerating Support

    Play Episode Listen Later Mar 31, 2020 34:49


    Welcome to Accelerating Support! We host discussions with thought leaders and industry experts about overcoming challenges with best in class techniques to accelerate internal support. The podcast is hosted by Chris Buttenham and Kristen Barker from Obie.ai On this episode: - The GitLab "handbook-first" approach to documentation - What role technology should play in remote work and accelerating support - Darren's vision for the future of remote work Connect with Darren: https://allremote.info/ https://twitter.com/darrenmurph Accelerating Support is brought to you by Obie.ai https://obie.ai/acceleratingsupport

    gitlab obie

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