Podcasts about senior director

The CPG Guys are joined in this episode by Kellanova's Mike McCune, Sr. Dir Sr. Director of Integrated Commercial Analytics & Maggie Gilliam Hoy, Sr. Director , and Omni COE lead. Today's episode is all about data, analytics, the changing shopper behavior to lean omnichannel and the story of how one snack manufacturer has leaned into reporting and insights in a meaningful way. Follow Mike on LinkedIn at: https://www.linkedin.com/in/michaelthomasmccune/Follow Maggie on LinkedIn at: https://www.linkedin.com/in/maggie-gilliam-hoy-22800120/Follow Kellanova on LinkedIn at: https://www.linkedin.com/company/kellanova/Here's what we asked them :1. Maggie, let's get this started with you. As Senior Director of Omni Capabilities at Kellanova, you cover a broad remit across commerce & marketing. How are you defining “omni commerce” in the snack/CPG space today? Also tell us about your remit.2. Mike, talk to us about your remit. You also have an RGM background - who do you support at Kellanova and what does a day in your life look like?3. With such a change in consumer behavior to omnichannel & ecommerce, believe you have developed a system called KOPS. What does it stand for and what data sets are the inputs - did we hear over 30 data sets? Mike to go first.4. Mike- what prompted the need for KOPS in the first place? What was not working well? What was replaced? How has it been received? Any surprises?5. Maggie - how are you preparing for more growth in ecommerce and digitally engaged shoppers in 2026. What sort of analytics do those whom you service need in these uncertain times?6. Mike - I'd like to ask you the same question - you touch much more than omnichannel and digital. Everyday business - what sort of data sets are now in play that are non negotiable?7. Maggie - as the head of the omnichannel COE, how do you coordinate omni activities so that the consumer experience is seamless across digital, physical retail, and experiential activations?8. Maggie - how are you handling non-traditional retailers or 3-party services like Instacart, Doordash, or Tik-Top Shop?; Are these a priority?”9. This last one is again for both of you - with your respective roles and lenses, looking into the next 3-5 years, what do you see as the biggest disruption (or opportunity) in how snack brands will go to market?CPG Guys Website: http://CPGguys.comFMCG Guys Website: http://FMCGguys.comSheCOMMERCE Website: https://shecommercepodcast.com/Rhea Raj's Website: http://rhearaj.comLara Raj in Katseye: https://www.katseye.world/DISCLAIMER: The content in this podcast episode is provided for general informational purposes only. By listening to our episode, you understand that no information contained in this episode should be construed as advice from CPGGUYS, LLC or the individual author, hosts, or guests, nor is it intended to be a substitute for research on any subject matter. Reference to any specific product or entity does not constitute an endorsement or recommendation by CPGGUYS, LLC. The views expressed by guests are their own and their appearance on the program does not imply an endorsement of them or any entity they represent.CPGGUYS LLC expressly disclaims any and all liability or responsibility for any direct, indirect, incidental, special, consequential or other damages arising out of any individual's use of, reference to, or inability to use this podcast or the information we presented in this podcast.

In this special episode of Threat Vector, host David Moulton, Senior Director of Thought Leadership for Unit 42, sits down with Stav Setty, Principal Researcher at Palo Alto Networks, to unpack Jingle Thief a cloud-only, identity-driven campaign that turned Microsoft 365 into a gift card printing press. Stav explains how the Morocco based group known as Atlas Lion lived off the land inside M365 for months at a time, using tailored phishing and smishing pages, URL tricks, and internal phishing to compromise one user and quietly pivot to dozens more. Together, David and Stav walk through how the attackers abused legitimate identity features like device registration, MFA resets, inbox forwarding rules, and ServiceNow style access requests to blend into normal business workflows and monetize “digital cash” in the form of gift cards. They dig into why MFA alone is not safety, why identity is now the real perimeter, and how behavioral analytics, UEBA, and ITDR can piece together small signals into a clear story of compromise. You'll come away with practical steps to harden identity posture, spot early warning signs in cloud environments, and protect high value systems where trust can be turned directly into profit. To go deeper on this campaign and the Atlas Lion threat actor, read the Unit 42 article Jingle Thief Inside a Cloud-Based Gift Card Fraud Campaign at https://unit42.paloaltonetworks.com/cloud-based-gift-card-fraud-campaign/ Join the conversation on our social media channels: Website:⁠⁠⁠⁠⁠ ⁠⁠⁠⁠https://www.paloaltonetworks.com/⁠⁠⁠⁠⁠ Threat Research:⁠⁠⁠⁠⁠ ⁠⁠⁠⁠https://unit42.paloaltonetworks.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠ Facebook:⁠⁠⁠⁠⁠ ⁠⁠⁠⁠https://www.facebook.com/LifeatPaloAltoNetworks/⁠⁠⁠⁠⁠⁠⁠⁠⁠ LinkedIn:⁠⁠⁠⁠⁠ ⁠⁠⁠⁠https://www.linkedin.com/company/unit42/⁠⁠⁠⁠⁠⁠⁠⁠⁠ YouTube:⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠@paloaltonetworks⁠⁠⁠⁠ Twitter:⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/PaloAltoNtwks⁠⁠⁠⁠⁠⁠⁠⁠ About Threat Vector Threat Vector by Palo Alto Networks is your premier podcast for security thought leadership. Join us as we explore pressing cybersecurity threats, robust protection strategies, and the latest industry trends. The podcast features in-depth discussions with industry leaders, Palo Alto Networks experts, and customers, providing crucial insights for security decision-makers. Whether you're looking to stay ahead of the curve with innovative solutions or understand the evolving cybersecurity landscape, Threat Vector equips you with the knowledge needed to safeguard your organization. Palo Alto Networks Palo Alto Networks enables your team to prevent successful cyberattacks with an automated approach that delivers consistent security across the cloud, network, and mobile.⁠⁠⁠⁠⁠ ⁠http://paloaltonetworks.com.⁠ Learn more about your ad choices. Visit megaphone.fm/adchoices

This episode features Tim Fuchs, Chief Growth Officer, and Amanda Whitener, Senior Director of Client Development at nimble solutions. They share actionable strategies ASCs can use to accelerate cash flow, strengthen revenue cycle performance, and stay proactive in the face of rising costs, increasing payer complexity, and ongoing industry uncertainty.This episode is sponsored by nimble solutions.

This episode features Tim Fuchs, Chief Growth Officer, and Amanda Whitener, Senior Director of Client Development at nimble solutions. They share actionable strategies ASCs can use to accelerate cash flow, strengthen revenue cycle performance, and stay proactive in the face of rising costs, increasing payer complexity, and ongoing industry uncertainty.This episode is sponsored by nimble solutions.

This episode features Tim Fuchs, Chief Growth Officer, and Amanda Whitener, Senior Director of Client Development at nimble solutions. They share actionable strategies ASCs can use to accelerate cash flow, strengthen revenue cycle performance, and stay proactive in the face of rising costs, increasing payer complexity, and ongoing industry uncertainty.This episode is sponsored by nimble solutions.

November is Men's Health Awareness month. In this episode of Texas County Voice, we sit down with TAC's Senior Director of Health Benefit Services Quincy Quinlan and Senior Wellness Consultant Mark Zollitsch to explore why men often avoid care, the barriers they face and how reaching out can make a difference. From vital stats to practical tips, we shine a light on why speaking up is the first step toward a healthier life.

"Come as you are works in Japan when leaders are also willing to read the air and meet people where they are". "Japan isn't as risk-averse as people think; it is uncertainty avoidance and consensus norms like nemawashi and ringi-sho that slow decisions". "In Japan, numbers are universal, but how people feel about those numbers is where real leadership begins". "For foreign leaders, kindness, patience, and genuine curiosity are far more powerful than charisma or title". "Women leaders who embrace their own style, instead of copying male role models, can quietly transform Japanese workplaces".   Joanne Lin is Senior Director, APAC, for Deckers Brands, the American company behind UGG, HOKA, and Teva. Born in Taiwan and raised in Canada, she later completed her MBA at Boston University and began her career in Boston, working in a trading company and then at Merrill Lynch Investment Company. In 2000, she moved to Japan for family reasons and has since built a 25-year leadership career in this complex market. In Japan, Joanne first held senior finance roles, including Head of Finance for Reebok Japan and CFO for Aegis Media, where she worked on mergers and acquisitions. She joined Deckers over thirteen years ago as CFO for Japan and was later asked to step in as interim Country Manager for Deckers Japan. Today she is back in an APAC-wide role, responsible for finance and strategy across 15 markets, including Japan, China, South Korea, Hong Kong, Australia and New Zealand. Her remit covers subsidiaries and distributor markets alike, requiring constant adaptation across cultures. Throughout her journey, Joanne has learned to reconcile a direct, North American style with Japan's more implicit, consensus-driven culture. Often mistaken for Japanese because of her appearance, she calls herself the "invisible gaijin", using that ambiguity to observe carefully, read body language, and bridge cultural expectations. Her leadership story is one of resilience, curiosity, and the quiet confidence to lead as herself in a country that often expects conformity. Joanne Lin's leadership journey began far from Japan. Born in Taiwan and raised in Toronto, she grew up immersed in North American directness, meritocracy, and straight-talking feedback. After completing an MBA at Boston University, she started her career in Boston, first at a trading company and then at Merrill Lynch Investment Company, building a strong foundation in finance. Numbers, ratios, and cash flows were her native business language long before she ever heard the phrase kūki o yomu — "reading the air" — in Japan. In 2000, she moved to Japan for family reasons, expecting to build a career but not realising how deeply the culture would challenge her assumptions about leadership. She entered the corporate world here without Japanese language skills and without local experience. Physically, many colleagues assumed she was Japanese, or at least of Japanese descent, and treated her accordingly. She jokes that she became an "invisible gaijin": expected to understand unspoken rules despite never having grown up with them. Early on, she discovered that in Japan, silence often speaks louder than words. Concepts akin to nemawashi — the quiet groundwork of building consensus before meetings — and the unspoken pressure to align with the group meant that decisions rarely came from a single, charismatic leader. Instead, she had to watch faces, posture and micro-reactions around the table. While she came from an environment where people said "yes" or "no" clearly, in Japan phrases like "I'll think about it" could mean "no" 80% of the time. Learning to interpret these signals became as important as reading the P&L. Her career advanced steadily through senior finance roles: Head of Finance for Reebok Japan, CFO for Aegis Media leading M&A, and later CFO for Deckers Japan. Over thirteen years at Deckers, she helped steer the growth of brands such as UGG and the fast-rising performance brand HOKA in one of the world's most competitive footwear markets. Eventually, she was asked to serve as interim Country Manager for Deckers Japan, an opportunity that tested her ability to go beyond numbers and lead entire functions including sales, marketing, HR and retail. Joanne's leadership philosophy is grounded in being genuine and transparent. She believes in explaining the "why" behind decisions, giving context, and aligning people rather than simply seeking agreement. She spends time helping non-finance colleagues understand what gross margin, discounts and operating income mean in practical terms, translating finance into everyday language rather than using it as a gatekeeping tool. Engagement surveys, where Japan often scores modestly compared with global benchmarks, have been a recurring theme in her work. Rather than blaming culture, she looks at how questions are worded, how norms shape responses, and then uses those insights to design practical remedies — from "lunch and learn" sessions to cross-functional gatherings and new-joiner lunches with senior leaders. As a woman leader, Joanne has wrestled with impostor syndrome yet chosen to step forward anyway. She sees many high-potential women in Japan holding back, waiting to be "perfect" before raising their hand. Her message to them is clear: trust yourself, recognise your natural strengths in communication and empathy, and accept that no leader — male or female — is ever fully ready. In the end, her story is about blending global experience with local nuance, leading with kindness and clarity, and proving that one can honour Japanese culture while still bringing a distinct, authentic leadership style to the table. Q&A Summary What makes leadership in Japan unique? For Joanne, leadership in Japan is defined by what is not said. The real meeting often happens before and after the official meeting, through nemawashi, where stakeholders quietly shape outcomes. In the room, kūki o yomu — reading the air — is critical: leaders must observe body language, side glances and subtle hesitations to interpret what people truly think. Formal tools like ringi-sho workflows, built on stamped approvals and consensus, reinforce a collective approach to decision-making. Japanese employees often assume the leader should already know their needs without them having to say it. That expectation of intuitive understanding, combined with a strong norm of harmony, makes empathetic listening and patience indispensable leadership skills. Why do global executives struggle? Global executives often arrive with a Western template: clear targets, rapid decisions, direct feedback. In Japan, that can clash with a culture that prizes stability, seniority and group consensus. Leaders may misinterpret indirect communication as indecisiveness or lack of ambition, when in fact people are carefully weighing the impact on the group. Engagement surveys then show Japan at the bottom of global rankings, and headquarters misreads this as disengagement, rather than a reflection of conservative scoring norms. Many foreign leaders also underestimate how much time must be invested in trust-building, one-on-one conversations, and slow-burn relationship work before people feel safe to share ideas or challenge the status quo. Is Japan truly risk-averse? Joanne sees Japan as more uncertainty-avoidant than risk-averse in the pure financial sense. As a finance professional, she knows that commercial risk can be quantified — through scenarios, ratios and forecasts. But in Japan, the social and reputational risks loom equally large: who will be blamed if this fails, what will it do to group harmony, how will customers react? These uncertainty factors slow decisions more than the numbers themselves. Leaders who introduce tools like decision intelligence platforms, scenario simulation or even digital twins of supply chains can help Japanese teams see risk in a structured way, reducing the emotional fear around uncertainty and making experimentation feel safer. What leadership style actually works? The style that works for Joanne is grounded in transparency, modesty and consistency. She leads by example, explaining not only what must be done, but why, and what it means for individuals and teams. She tries to give her people "airtime", resisting the urge — common to many finance leaders — to jump straight to the solution. In practice, that means listening to ideas without immediate judgement, thanking people publicly for their input, and celebrating small wins as much as big milestones. She maintains high standards but increasingly recognises that not everyone should be held to the same work rhythm she sets for herself. Alignment, not forced agreement, is the goal: people may disagree but still commit to the path once they feel heard. How can technology help? Technology, in Joanne's world, is not just about efficiency; it is a bridge between data and human behaviour. Advanced analytics, dashboards and decision-support tools can make trade-offs between margin, volume and investment more tangible for non-finance teams. AI-driven text analysis of engagement comments can surface themes that traditional surveys miss, helping leaders understand sentiment behind Japan's modest scoring patterns. Scenario modelling and digital twins of operations can turn abstract risks into concrete options, making it easier for consensus-driven teams to move forward. At its best, technology supports nemawashi by giving everyone a shared, data-informed picture, rather than replacing dialogue. Does language proficiency matter? Joanne arrived in Japan with no Japanese language ability and was forced to become an intense observer of body language and context. That experience convinced her that leadership is possible without fluency — but far more sustainable with it. Learning Japanese shows respect, reduces distance, and makes informal conversations and humour possible. Even basic proficiency helps leaders understand nuance in ringi documents, hallway chats, and customer feedback. She encourages foreign leaders to invest in language learning not as a checkbox, but as a signal of commitment to the market and to their teams. What's the ultimate leadership lesson? Her core lesson is simple yet demanding: be kind, be open, and be yourself. Leaders should stop expecting perfection from themselves and from others, especially in a country where external shocks like currency swings, tariffs and pandemics can derail even the best-laid plans. Instead, they should focus on doing their best, communicating clearly, and treating people with respect. For women leaders especially, Joanne's message is to step forward even when self-doubt whispers otherwise — to recognise that their strengths in empathy, communication and cultural sensitivity are not "soft" add-ons but central to effective leadership in Japan. In the long run, success here is less about heroics and more about steady, human-centred leadership that people genuinely want to follow. Timecoded Summary [00:00] The conversation opens with an introduction to Deckers Brands, the American company headquartered in Santa Barbara and best known in Japan for UGG, HOKA and Teva. Joanne explains that Deckers historically functions as a holding-style company, acquiring and growing footwear brands, and that Japan is a key market where three major brands are active. She outlines her current role as Senior Director, APAC, overseeing finance and strategy across 15 countries, including both subsidiaries and distributor markets. [05:20] Joanne traces her career arc: Taiwanese by birth, raised in Canada, MBA from Boston University, then finance roles in Boston with a trading company and Merrill Lynch Investment Company. In 2000 she relocates to Japan for family reasons, later becoming Head of Finance for Reebok Japan and CFO for Aegis Media, working on M&A. She joins Deckers over thirteen years ago as CFO for Japan and eventually steps into an interim Country Manager role, before returning to a wider APAC mandate based in Japan. [12:45] The discussion shifts to cultural adjustment. Because she "looks Japanese", colleagues initially assume she understands Japanese norms. She describes becoming an "invisible gaijin", held to local expectations without having grown up here. She learns to read the air, focusing on facial expressions, body language and context. Phrases like "I'll consider it" often conceal a "no", and she gradually becomes adept at interpreting such indirect communication. Her direct North American instincts must be tempered by Japanese expectations for restraint and harmony. [19:30] Finance and human reactions to numbers come into focus. Joanne notes that while sales, gross margin and SG&A appear objective, different functions interpret them in varied ways: finance may celebrate high margins while sales may worry they are under-investing. She stresses the importance of explaining financial concepts in simple terms, almost as if speaking to a 10-year-old, so that everyone can understand consequences. Her temporary shift from CFO to GM broadens her empathy for non-finance views and deepens her appreciation for cross-functional tension. [26:10] Attention turns to team engagement and communication. Japan's engagement survey scores routinely trail global averages, a pattern she attributes partly to cultural modesty and translation issues. Instead of accepting low scores as fate, she focuses on post-survey action: leaders are asked to talk openly with teams, understand expectations, and co-create remedies. Concrete initiatives such as "lunch and learn" sessions and new-joiner lunches with directors help break silos, humanise leadership and create informal nemawashi-like spaces where people can ask questions and share concerns. [33:40] Joanne discusses culture-building under the umbrella of Deckers' "Come as you are" value. She supports self-expression — even store staff in gender-fluid fashion — as long as it's tasteful and customer-appropriate. Her own leadership style is to be genuine, transparent and open about vulnerabilities. She balances the efficiency of top-down directives with the long-term benefits of participation: while consensus-building and alignment take time, they reduce turnover, re-training costs and disengagement. [40:15] Gender and leadership come into sharper focus. Joanne recounts her own bouts of impostor syndrome and the temptation, earlier in her career, to doubt her readiness for bigger roles. She notes that many women hesitate to raise their hands until they feel almost 100% qualified, while men may step up with far less. She encourages aspiring women leaders to recognise their strengths in empathy and nuanced communication, to "give it a try" even when not fully confident, and to view setbacks as learning rather than final verdicts. [47:30] The interview closes with advice for foreign leaders coming to Japan. Joanne emphasises being open, respectful and kind — to oneself and to others. She urges leaders to accept that Japan's deep-rooted culture will not change in a short posting, and that success depends on adapting rather than trying to remodel the country. Learning Japanese, even imperfectly, is both a sign of respect and a practical tool for building trust. Ultimately, she argues, effective leadership in Japan is about balancing data and humanity, global standards and local nuance, ambition and empathy. Author Credentials Dr. Greg Story, Ph.D. in Japanese Decision-Making, is President of Dale Carnegie Tokyo Training and Adjunct Professor at Griffith University. He is a two-time winner of the Dale Carnegie "One Carnegie Award" (2018, 2021) and recipient of the Griffith University Business School Outstanding Alumnus Award (2012). As a Dale Carnegie Master Trainer, Greg is certified to deliver globally across all leadership, communication, sales, and presentation programs, including Leadership Training for Results. He has written several books, including three best-sellers — Japan Business Mastery, Japan Sales Mastery, and Japan Presentations Mastery — along with Japan Leadership Mastery and How to Stop Wasting Money on Training. His works have also been translated into Japanese, including Za Eigyō (ザ営業), Purezen no Tatsujin (プレゼンの達人), Torēningu de Okane o Muda ni Suru no wa Yamemashō (トレーニングでお金を無駄にするのはやめましょう), and Gendaiban "Hito o Ugokasu" Rīdā (現代版「人を動かす」リーダー). In addition to his books, Greg publishes daily blogs on LinkedIn, Facebook, and Twitter, offering practical insights on leadership, communication, and Japanese business culture. He is also the host of six weekly podcasts, including The Leadership Japan Series, The Sales Japan Series, The Presentations Japan Series, Japan Business Mastery, and Japan's Top Business Interviews. On YouTube, he produces three weekly shows — The Cutting Edge Japan Business Show, Japan Business Mastery, and Japan's Top Business Interviews — which have become leading resources for executives seeking strategies for success in Japan.

On Tuesday, a federal court blocked Texas from using its newly drawn congressional map in the 2026 midterms– a decision now in limbo as Republicans look to the Supreme Court for a potential reversal. Rep. Pat Fallon (R-TX) joins the Rundown to voice his disappointment with the ruling, denounce what he calls racially motivated gerrymandering allegations, and addresses the ongoing investigation into gunman Thomas Crooks, who attempted to assassinate President Trump at a rally. The rules are about to change for the millions of users who go on the popular gaming platform Roblox. They're introducing new age-restriction tools after lawsuits accused the platform of failing to protect children from online predators. Eliza Jacobs, Senior Director of Product Policy at Roblox, joins the Rundown to break down their new age verification system and why she believes it could become the industry standard for protecting children from online threats. Plus, commentary by 'Ruthless' podcast co-host Michael Duncan. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Troy Weatherhead from the class of 2011 was known for his accuracy and leadership at quarterback for the Chargers. The former All-American and GLIAC Player of the Year is one of the newest members of Hillsdale College’s Athletic Hall of Fame. Once a standout on the football field, he now succeeds in the medical sales field as Senior Director of Global Marketing for Stryker Sage. ------ Informative. Inspirational. Uplifting. Those are the goals of the White and Blue podcast. We are here to tell the interesting stories of Hillsdale College alumni, who number more than 15,000 strong. Our guests will share about their time and experiences while on campus, and also the impact they have had on the world since graduating. What makes the Hillsdale College graduate unique? We will explore that question and more, including how alumni have impacted the past, present, and future of the College. Won’t you join us?See omnystudio.com/listener for privacy information.

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com Breakthroughs don't happen in silos; they happen through collaboration. In this episode, Komeil Nasrollahi, Senior Director of Innovation and Venture Partnerships at Siemens Healthineers, discusses how the company combines 180 years of engineering excellence with startup-driven innovation to accelerate the transformation of healthcare. He explains why seamless clinical workflow integration is essential for any new technology to succeed. He shares lessons learned from evaluating emerging AI and diagnostic tools, including the importance of aligning the perspectives of enterprises, startups, and clinicians. He also highlights why digital twins and personalized medicine will redefine how patients are diagnosed and treated. Tune in to explore the future of healthcare innovation! Resources: Connect with and follow Komeil Nasrollahi on LinkedIn. Follow Siemens Healthineers on LinkedIn and explore their website!

Tyson Heaton is Senior Director of Co-Learning and Business Strategy and a Senior Coach at the Lean Enterprise Institute (LEI), where he partners with organizations worldwide to guide enterprise transformations and develop leaders who can build learning organizations. His Lean journey began in food and manufacturing operations at JBS, Schreiber Foods, and Greencore before spending more than a decade at O.C. Tanner, where he led supply chain operations, leadership development, and continuous improvement initiatives in partnership with Toyota's TSSC. Today, Tyson focuses on how Lean thinking intersects with the future of work - helping leaders navigate the disruptive impacts of AI, automation, and shifting workplace cultures while keeping people at the center of improvement. He is also a Shingo Institute examiner and an advocate for building organizations that combine operational excellence with human capability development.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

The Nov. 20 episode features the latest DC and technical updates. Plus, hear a discussion on audit practice evolution and standards changes, as well as expert insights into how to revolutionize your leadership, challenge your comfort zone and unlock potential in yourself and your team.   Topics include: DC update Latest technical guidance Practice evolution and audit transformation Leadership lessons from expert Michael Brody-Waite Speakers:  Michael Cerami, EVP, CPA.com Rachel Dresen, Senior Director of Congressional & Political Affairs, AICPA Melanie Lauridsen, VP, Tax Policy & Advocacy, AICPA Erin Hartman, Senior Manager, Firm Services, AICPA Emily Remington, Director, Audit Product Management, CPA.com Michael Brand, Member, BMSS Advisors & CPAs Michael Brody-Waite, CEO, Addictive Leadership

Jennifer Iverson interviews Make It Awkward curriculum speaker Peter Mutabazi and Senior Director of Church Engagement at World Vision about his story of growing up in Uganda and his journey to being a foster dad. He also shares the opportunity to partner with World Vision to bring hope to children and communities across the globe. To connect with World Vision, visit World Vision | The MomCo. Learn more about The MomCo Matthew 25 Challenge here. You can find our cohosts on Instagram: @andreafortenberry, @ivymamma and @sherri_crandall.Get your MOMCON tickets today.Sign up for MomCo Membership today!Learn more about The MomCo!Find a group online or in person near you.

On a brisk morning in the Valley, the Camping for Hunger Bus sits parked at Royal Plaza Shopping Center, buzzing with activity. Valley Today host Janet Michael welcomes listeners to a special conversation with Jason Craig, Senior Director of Community Health for Valley Health. Together, they broadcast live from the heart of a community initiative that's more than just a food drive—it's a movement to address hunger, health, and hope. Connecting Food, Health, and Community As donations pour in—bags of groceries, checks, and even children learning the value of giving—Janet and Jason dive into the complex web of factors that shape community health. Jason explains, "Community health is complicated. It's not just healthcare; it's food, housing, transportation, and workforce." He shares how Valley Health's triennial Community Health Needs Assessment guides their focus, revealing that 10% of hospital patients are food insecure. This startling statistic underscores the urgent need for access to healthy food, education on nutrition, and support for those facing chronic diseases. Partnerships that Make a Difference Transitioning from data to action, the conversation highlights the power of partnerships. Valley Health collaborates with local nonprofits, schools, and government agencies to implement solutions identified in the assessment. From supporting community gardens and food pack programs to investing in behavioral health facilities, the organization leverages its resources and "street cred" to seed sustainable change. Jason notes, "We can't be everywhere for everyone, but we can help others get started and make a difference." Education, Engagement, and Empowerment Throughout the conversation, Janet and Jason emphasize the importance of education—both for individuals learning how to prepare healthy meals and for the broader community understanding the challenges their neighbors face. They discuss the evolving nature of health needs, from access to care and mental health to housing and workforce development. The implementation process, Jason explains, is ongoing and open to all: "It takes a village. We want everyone involved—local governments, organizations, and community members." A Call to Action As the bus prepares to roll out with its bounty, the hosts urge listeners to stay engaged. Whether by reading the upcoming Community Health Needs Assessment, volunteering with local nonprofits, or simply donating a can of food, every action counts. Janet sums it up: "All the things we collect this week will benefit the community. Your time is running out to be part of it." Conclusion This conversation offers a window into the heart of a community rallying together—where health is more than medicine, and hope arrives on four wheels. Through candid conversation, practical insights, and a shared commitment to service, Janet and Jason inspire listeners to join the journey toward a healthier, more connected Valley.

4:20 pm: Alfonso Aguilar, Senior Director of Government Affairs for Defending Education, joins Rod and Greg to discuss the recent reorganization of the U.S. Department of Education.4:38 pm: Tyler O'Neil, Managing Editor for The Daily Signal, joins the program for a conversation about how a new report from Health and Human Services about transgender care for minors has revealed why activists have tried to silence critics.6:05 pm: John Tillman, CEO of American Culture Project, joins the show to discuss his piece for Real Clear Politics about how television news networks should just admit their bias instead of attempting to be objective.

On Tuesday, a federal court blocked Texas from using its newly drawn congressional map in the 2026 midterms– a decision now in limbo as Republicans look to the Supreme Court for a potential reversal. Rep. Pat Fallon (R-TX) joins the Rundown to voice his disappointment with the ruling, denounce what he calls racially motivated gerrymandering allegations, and addresses the ongoing investigation into gunman Thomas Crooks, who attempted to assassinate President Trump at a rally. The rules are about to change for the millions of users who go on the popular gaming platform Roblox. They're introducing new age-restriction tools after lawsuits accused the platform of failing to protect children from online predators. Eliza Jacobs, Senior Director of Product Policy at Roblox, joins the Rundown to break down their new age verification system and why she believes it could become the industry standard for protecting children from online threats. Plus, commentary by 'Ruthless' podcast co-host Michael Duncan. Learn more about your ad choices. Visit podcastchoices.com/adchoices

On Tuesday, a federal court blocked Texas from using its newly drawn congressional map in the 2026 midterms– a decision now in limbo as Republicans look to the Supreme Court for a potential reversal. Rep. Pat Fallon (R-TX) joins the Rundown to voice his disappointment with the ruling, denounce what he calls racially motivated gerrymandering allegations, and addresses the ongoing investigation into gunman Thomas Crooks, who attempted to assassinate President Trump at a rally. The rules are about to change for the millions of users who go on the popular gaming platform Roblox. They're introducing new age-restriction tools after lawsuits accused the platform of failing to protect children from online predators. Eliza Jacobs, Senior Director of Product Policy at Roblox, joins the Rundown to break down their new age verification system and why she believes it could become the industry standard for protecting children from online threats. Plus, commentary by 'Ruthless' podcast co-host Michael Duncan. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Welcome to the Identity Theft Resource Center's Weekly Breach Breakdown for November 21, 2025. I'm Alex Achten, Senior Director of Communications & Media Relations for the ITRC. Thanks to Sentilink for supporting the ITRC and this podcast. A house of cards can look super cool when constructed well! However, while they may appear majestic to the eye as they tower higher and higher, they can also become unstable and collapse. I am not here to declare that AI will come crumbling down like a house of cards. However, reports suggest that the rapid development and deployment of AI may have created data security and privacy risks for those who use it. Follow on LinkedIn: www.linkedin.com/company/idtheftcenter/ Follow on X: twitter.com/IDTheftCenter

In this can't-miss episode of The Food Professor Podcast, Michael LeBlanc and Sylvain Charlebois return with Part Two of their exclusive, final official interview with Michael Medline, former President & CEO of Empire/Sobeys. Medline offers unusually candid reflections on leadership, culture, vendor relationships, and the evolution of one of Canada's largest food retailers.The conversation opens with a deep dive into vendor relations and the Canadian Grocery Code of Conduct. Medline explains his early shock at the combative nature of vendor–retailer dynamics and details his personal commitment to transforming the ecosystem into one built on fairness, respect, and partnership. He reflects on how mentorship from industry leaders like Michael Graydon and collaboration with executives such as Mark Taylor helped advance the Code from concept to reality — ultimately becoming one of the proudest achievements of his tenure.Medline also shares rare behind-the-scenes reflections on working with the Sobey family, leading through disruption, and preparing the company for the next era of food retail. From AI-driven transformation to the duty of stewarding an organization with 129,000 teammates, he speaks openly about responsibility, succession, and what comes next in his career. His insights offer a masterclass in modern leadership during one of the most transformative decades in grocery retail.The episode also features a rich and timely news segment. Michael and Sylvain break down Health Canada's pause on cloned beef and swine approvals, a fast-moving story with major implications for transparency, labeling, science communication, and cross-border food integration. They examine why Canada's decision diverges from the U.S., where cloned-animal offspring have been permitted for nearly two decades — often without consumer awareness.The hosts then analyze the newest edition of the Canadian Food Sentiment Index, highlighting renewed concerns about food inflation, declining trust in grocers, shifting loyalty behaviours, and the end of Canada's “couponing era.” They explore evolving consumer habits, smarter comparison shopping, and the influence of younger digital-first generations.Other key topics include:• The Lancet's callout of ultra-processed foods — and why Sylvain believes the academic narrative is oversimplified.• The rapid rise of GLP-1 drugs and their early impact on grocery and foodservice behaviour.• Nutrien's reported decision to build a major potash terminal in Washington State rather than Canada.• The tangled story behind beef prices and the federal policies that may be limiting supply.• A big win for Canadian agriculture as GoodLeaf Farms raises $52 million to expand capacity and boost controlled-environment production. Go Here for the The Canadian Food Sentiment Index, Volume 2, no. 1  The Food Professor #podcast is presented by Caddle. About UsDr. Sylvain Charlebois is a Professor in food distribution and policy in the Faculties of Management and Agriculture at Dalhousie University in Halifax. He is also the Senior Director of the Agri-food Analytics Lab, also located at Dalhousie University. Before joining Dalhousie, he was affiliated with the University of Guelph's Arrell Food Institute, which he co-founded. Known as “The Food Professor”, his current research interest lies in the broad area of food distribution, security and safety. Google Scholar ranks him as one of the world's most cited scholars in food supply chain management, food value chains and traceability.He has authored five books on global food systems, his most recent one published in 2017 by Wiley-Blackwell entitled “Food Safety, Risk Intelligence and Benchmarking”. He has also published over 500 peer-reviewed journal articles in several academic publications. Furthermore, his research has been featured in several newspapers and media groups, including The Lancet, The Economist, the New York Times, the Boston Globe, the Wall Street Journal, Washington Post, BBC, NBC, ABC, Fox News, Foreign Affairs, the Globe & Mail, the National Post and the Toronto Star.Dr. Charlebois sits on a few company boards, and supports many organizations as a special advisor, including some publicly traded companies. Charlebois is also a member of the Scientific Council of the Business Scientific Institute, based in Luxemburg. Dr. Charlebois is a member of the Global Food Traceability Centre's Advisory Board based in Washington DC, and a member of the National Scientific Committee of the Canadian Food Inspection Agency (CFIA) in Ottawa. Michael LeBlanc is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and now, media entrepreneur. He has been on the front lines of retail industry change for his entire career. Michael has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada's Retail Marketing conference with leaders from Walmart & Google. He brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, CanWest Media, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in America, Remarkable Retail with his partner, Dallas-based best-selling author Steve Dennis; Canada's top retail industry podcast The Voice of Retail and Canada's top food industry and one of the top Canadian-produced management independent podcasts in the country, The Food Professor with Dr. Sylvain Charlebois from Dalhousie University in Halifax.Rethink Retail has recognized Michael as one of the top global retail experts for the fourth year in a row, Thinkers 360 has named him on of the Top 50 global thought leaders in retail, RTIH has named him a top 100 global though leader in retail technology and Coresight Research has named Michael a Retail AI Influencer. If you are a BBQ fan, you can tune into Michael's cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Michael is available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state and future of the retail industry in North America and around the world.

Many individuals choose to rent properties, whether for personal residences or business premises. While renting may initially appear cost-effective, it can have detrimental long-term financial implications. Essentially, you are indirectly paying someone else's mortgage. It's time to break free from this cycle and invest in your own residential or commercial property. This show is designed to guide and empower you in strategizing and actualizing Your Real Estate Life. Discover a wealth of knowledge on real estate—whether you're just beginning, advancing, or expanding your portfolio. This radio program dives deep into the toughest questions, covering lending programs, interest rates, financial literacy, economic trends, and more. Equip yourself with the insights to become an informed decision-maker regarding your most valuable assets. Join us at the forefront of property ownership and unlock your full potential. Maximize your financial decisions by adopting the right approach when entering a 30-year loan and purchasing property. Learn how to convert debt into wealth efficiently—without compromising your lifestyle, resorting to unnecessary refinancing, or jeopardizing your well-being. Uncover smart strategies to reduce excessive payments to lenders and responsibly eliminate debt. You deserve the best in life; don't compromise your safety for real estate victories. This radio program serves as your guide to identifying red flags in the market. Carelessness could lead to unmanageable loans or crippling interest rates. Equip yourself with the knowledge, tools, and resources to navigate the unpredictable waters of property acquisition. By being well-educated about the industry, you can protect yourself from exploitation. This show ensures that you have everything you need to thrive. Meet Michael A. Harris, your radio host with more than 38 years of lending experience. He is the President and CEO of United Mortgage Corporation of America, a direct lending mortgage banking company operating and originating loans in California, Colorado, Montana, Texas, and Washington. Michael is passionate about helping others achieve financial comfort within their own homes. He tirelessly serves clients by eliminating years of mortgage interest. As a Senior Director and Certified Field Trainer at United Financial Freedom, Michael has dedicated himself to guiding families toward a debt-free life. In this radio program, Michael imparts invaluable advice, financial insights, and practical resources for effectively managing your loans and transforming debt into wealth. While he may not have authored the lending programs you're currently enrolled in, his objective is to enlighten you on proper repayment strategies. Though he is not a certified public accountant, attorney, estate planner, or realtor, he can connect you with top-notch professionals through his extensive business network, ensuring you receive the best possible assistance. The economy is dynamic and ever-evolving. You will encounter numerous external factors beyond your control and face challenging questions that test your knowledge. However, amidst these challenges, there are still opportunities to secure your real estate future. Start saving time and money today on your purchase or refinance with the perfect interest rate and plan tailored to you and your family. Discover how to navigate the complex loan selection and acquisition process to meet your unique needs. Break free from the grip of your landlord and start building equity through homeownership. When it comes to finding your dream neighborhood and elevating your financial status, having the right support is crucial. Find it all in this enlightening radio program today. Investment loans are available in all states except North Dakota (ND), Nevada (NV), South Dakota (SD), and Vermont (VT).

Watch the newest episode of the CIONET Podcast, where Claudio Balbo, Senior Director and Head of IT Architecture at Intesa Sanpaolo, discusses one of the most ambitious core banking transformations in Europe. Claudio is a Nominee in the Applications & Architecture category and a speaker at CIONET Awards: Part 1 on 9 December 2025 at 15:00 CET. Save your seat now to find out who wins this prestigious title

Wednesday 4pm Hour: Jason saw something... disturbing in the company microwave. Then he's joined by Sean O'Neil, Senior Director of Economic Development and Research for the Minnesota Chamber Foundation, to talk about what their research is showing about Minnesota's lack of growth

The Bret Mega Show talks with The St. Louis Blues' Senior Director of Communications, Megan Little, about their new Kids Zone and some upcoming theme nights.

Join host Rob Stoddard for an impactful discussion with Geremy Keeton, Senior Director of Counseling Services at Focus on the Family. With more than two decades of experience as a licensed marriage and family therapist, Geremy brings deep, compassionate insight into how families can heal, reconnect, and thrive in Christ.In this episode, you'll hear:✓ The most common ways hidden struggles impact marriages✓ Why trust is often the first casualty — and how to rebuild it✓ The myths couples believe that make healing harder✓ What a healthy, transformative accountability relationship really looks like✓ Practical, hopeful guidance for parents raising children in a digital world✓ The role of the church in fostering healing, support, and restoration✓ Key Focus on the Family resources for individuals, couples, and pastorsGeremy also shares wisdom from Focus on the Family's counseling team, who serve thousands each month through free ministry consultations.

Russ Gleber is the Senior Director of Penetration Testing Solutions at BreachLock. In this episode, he joins host Scott Schober to discuss the process of communicating cybersecurity finds to executive boards, how best to translate risk, and more. This episode is brought to you by BreachLock. To learn more about our sponsor, visit https://breachlock.com.

Today on The Social Studies Show, we're exploring how culture, creativity, and commerce intersect to shape opportunity in music, sports, and advertising. Our guest, Olukoya Davis, has spent over 20 years building bridges between culture and commerce — helping artists, athletes, and brands tell stories that move people and markets. Currently, he is Senior Director of  West Coast Sales at Vevo, where he drives revenue and partnerships across CTV and digital platforms. Before that, he served as Vice President of Brand Partnerships at the NBPA, and held leadership roles at Roc Nation, Complex, NBC Sports, Disney, and Warner Bros. Beyond the boardroom, Olukoya helped grow Misha's Foods from a farmers market brand into major retail stores, and founded The Entersection Group — a strategy firm focused on authentic partnerships across culture, content, and community. He's also the Board President of 100 Black Men of Los Angeles, an MBA grad from Hampton University, and a proud dad — using mentorship and access to empower the next generation of creatives and leaders.

Stevens Roundtable:  Winter Weather Readiness with Senior Safety Director Ken Resta As winter approaches and weather becomes increasingly unpredictable across the country, Senior Director of Safety Ken Resta joins Tim to discuss how drivers can stay prepared using advanced forecasting tools. Ken explains how Stevens Transport uses WeatherOptics to deliver ground-level, real-time weather alerts such as storms, road closures, high winds, chain laws, and travel restrictions directly to drivers through audible onboard notifications and geofenced alerts. Safety Reminder: Safe Mountain and Grade Descent Procedure In this essential safety segment, Safety Supervisor Terrence Burgess reminds us of the proper procedure for descending steep mountain grades without the use of Jake Brakes. He emphasizes selecting the correct gear—using the "divide your gears by two" rule—and locking the transmission in manual mode to prevent unwanted upshifts. Drivers are reminded to use either light, steady braking or the snub braking method to maintain safe speed while keeping brakes cool. Terrence also stresses the importance of a thorough pre-descent brake inspection, daily air-tank drainage to prevent freezing issues, and careful trip planning to anticipate challenging road and weather conditions. Following these steps ensures maximum control, safety, and confidence on every downhill run. Become a Team Driver Discover the transformative world of team driving with Stevens Transport in this insightful discussion. Learn how driving with a partner boosts efficiency, earning potential, and safety, while allowing for nearly constant travel and the enjoyment of America's stunning landscapes. Understand how federal regulations intersect with teamwork logistics, enabling over 5,500 miles a week. Insights on rest strategies, like bunk bed sleeping arrangements, are shared. Stevens Transport explains the advantages of choosing your driving partner and how this approach can elevate your trucking career. Explore team driving's benefits and start your journey to success now. Earn More/Team Up - https://vimeo.com/1020240977 Driver Rendell Thompson Driver Rendell Thompson, a Navy veteran, shares how patience, self-competition, and daily dedication drive his success on and off the road. From learning to adapt to life on the road to mentoring new drivers, his story reminds us that greatness comes from consistency! See the video here: https://youtu.be/2uf3nSnfgZ8?si=A0-BRZK6y2Zrq9FE Staying the Course: Andres Sanchez on Loyalty, Technology & Success In this Driver Spotlight, we sit down with Andres Sanchez III, who has proudly spent all 18 years of his professional driving career with Stevens Transport. Andres reflects on the early days of driving the old blue trucks, the evolution to today's advanced black fleet, and how adapting to new safety technologies has helped drivers stay protected on the road. Tip of the Stevens Cap We are proud to recognize Mason Melen as our September Company Driver of the Month! A huge congratulations to Anthony "Tony" Green on achieving this incredible milestone od one million miles with Stevens Transport! Congratulations to William D. Morris on reaching over 2 MILLION MILES! Pilot/Flying J Rewards App: https://pilotflyingj.com/rewards Become a Driver for Stevens Transport For questions on whether you meet our driver qualifications, please call our Recruiting Department at 1-800-333-8595 or visit: www.stevenstransport.com/drivers/ Stevens Transport 9757 Military Parkway, Dallas, TX 75227 http://www.stevenstransport.com/ http://www.becomeadriver.com/ Driver Recruiting: 1-800-333-8595.  Apply Here: https://intelliapp2.driverapponline.com Paragon Leasing Technician Careers: https://www.stevenstransport.com/careers/fleet-maintenance-jobs/

The Environmental Protection Agency and the Army Corps of Engineers released a new rule Monday on the Waters of the U.S. or WOTUS, law. Courtney Briggs, Senior Director of Government Affairs with the American Farm Bureau Federation, outlines some of the highlights. NAFB News ServiceSee omnystudio.com/listener for privacy information.

In this episode of Independent Insights, host Suzanne Feeney sits down with Josh Babb, Senior Director of Government Relations at McKesson, to unpack H.R. 3164, the Ensuring Community Access to Pharmacist Services Act (ECAPS). This bipartisan bill could be a game-changer for independent pharmacies, finally allowing Medicare Part B reimbursement for pharmacist-provided services in states where they're already authorized to deliver care. If you're an independent pharmacist, this episode is a must-listen. You'll hear real stories, understand the legislative landscape, and walk away with clear calls to action, from contacting your legislators to preparing your pharmacy for expanded services. ECAPS isn't just about policy, it's about people, access, and the future of pharmacy.HostSuzanne Feeney, PharmDSr. Director, Pharmacy SolutionsMcKesson / Health MartGuestsJosh BabbSenior Director, Government RelationsMcKessonResourcesHealth Mart University (HMU) for: Helpful CE courses and more on advocacyHealth Mart pharmacists to claim their CE credit for weekly GameChangers episodesAction Items for Listeners:Know Your LegislatorsCheck if your representatives are co-sponsors of H.R. 3164:Find Your Representative & Bill Status Contact Your LegislatorsCall or email your representative.Share personal stories of patient impact and care gaps.Ask for their support or thank them if they're already co-sponsors.Subscribe to Advocacy UpdatesStay informed and get involved through Health Mart's advocacy portal:Health Mart Advocacy Portal Prepare Your PharmacyStart offering eligible services (flue, strep, RSV, COVID-19).Explore billing options (commercial insurance, cash).Get operationally ready for Medicare reimbursement.Host a Legislator VisitInterested in hosting a member of Congress in your pharmacy?Listen to Episode 17: From Aisles to Action: Welcoming Legislators into Your Pharmacy.Reach out to McKesson or Health Mart to get connected.The views and opinions expressed in this podcast are those of the guest and do not necessarily represent the views or positions of Health Mart, McKesson or its affiliates or subsidiaries ("McKesson”). The information provided herein is for informational purposes only and does not constitute the rendering of clinical, legal or other professional advice by McKesson.

Senior Director of the Community Action Center Anika Rychner discusses their annual fundraiser for Operation Joy, which helps provide Northfield families with support during the holiday season. 

Children's mental health isn't just a family issue—it's a workplace issue. When kids struggle, parents and caregivers face missed work and mounting stress, creating ripple effects across their lives. This week we explore the link between children's mental health and workplace performance, and the roles Central Ohio employers, healthcare leaders, and advocates are playing  in breaking the cycle of stress for families. Featuring: Anna Ankenbauer, Senior Director, Global Giving, Engagement, Learning & Development, Abercrombie & Fitch Co. Nina Day, Community Mental Health Advocate. Dr. Ariana Hoet, Executive Director, The Kids Mental Health Foundation. The host is Cierra Johnson, Anchor & Reporter, NBC4. This forum was sponsored by Cardinal Health. The presenting sponsor of the CMC livestream was The Center for Human Kindness at the Columbus Foundation. CMC's livestream partner was The Columbus Dispatch. This forum was also supported by Downtown Columbus, Inc. and The National Veterans Memorial and Museum. If you're ready to keep exploring this week's forum topic, our partners at The Columbus Metropolitan Library recommend reading Finding Time: The Economics of Work-Life Conflict, by Heather Boushey. This forum was recorded before a live audience at The National Veterans Memorial and Museum in Columbus, Ohio on November 19, 2025.

Most agents think marketing has gotten harder, that technology, AI, and algorithms have made everything too complicated. But the truth is, it's never been easier to be a marketer and to actually get results. You can create video content without showing your face. You can automate your emails, SMS, and social posts in minutes. You can turn one idea into ten pieces of content that generate leads while you sleep. Yet most agents still struggle to grow; not because the tools are hard, but because they're doing what everyone else is doing… or worse, doing the bare minimum. In today's market, average doesn't convert. The agents winning right now aren't the ones spending the most money; they're the ones showing up consistently, leveraging automation, and using AI to amplify their expertise instead of hiding behind excuses. How can you turn one real estate deal into multiple streams of income? How do agents embrace tech?  That's what I'm unpacking on Constant Contact's Be a Marketer podcast, where I was featured as a guest.  Along with co-hosts Dave Charest, Stephanie Alonso, I break down why most agents misunderstand marketing, how to simplify your systems, and what it takes to build a business that compounds while you're off the clock.   Things You'll Learn In This Episode  The no excuse zone mindset Success doesn't come from talent or timing; it comes from eliminating excuses. How do you rewire your habits to operate like an entrepreneur, not an employee? Consistency over charisma The most profitable agents aren't the flashiest; they're the most consistent. What boring, daily habits separate six-figure producers from struggling agents? Video is the ultimate multiplier Video isn't optional; it's the only form of content that can be repurposed into text, audio, and leads. How can you use AI and automation to make video your most scalable marketing tool? Leads, loyalty, and longevity New agents often wait for brokers to hand them leads. How can CRMs, landing pages, and follow-ups turn your list into a self-sustaining income engine?   Guest Bios Stephanie Alonso is a speaker and the Senior Director of Vertical Innovation at Constant Contact. She is a dynamic, results-driven sales and strategy leader with a relentless passion for empowering individuals and teams to achieve their highest potential. Stephanie's track record as a revenue generator, strategic thinker, and sales training and enablement expert has led to success in developing and executing go-to-market strategies that drive revenue growth. Connect with Stephanie on LinkedIn.  Dave Charest is a keynote speaker, award-winning podcast host of Be A Marketer, and the Director of Small Business Success at Constant Contact, the digital marketing platform trusted by millions of small businesses. Every day, Dave talks with small business owners about what really works in marketing. His job is to take those lessons, strip out the noise, and make marketing make sense—whether it's email, social, text, or AI. Connect with Dave on LinkedIn.  Listen to Be a Marketer here.    About Your Host Marki Lemons Ryhal is a ​​Licensed Managing Broker, REALTOR®, and avid volunteer.  She is a dynamic keynote speaker and workshop facilitator, both on-site and virtual; she's the go-to expert for artificial Intelligence, entrepreneurship, and social media in real estate. Marki Lemons Ryhal is dedicated to all things real estate, and with 25+ years of marketing experience, Marki has taught over 250,000 REALTORS® how to earn up to a 2682% return on their marketing dollars. Marki's expertise has been featured in Forbes, the Washington Post, Homes.com, and REALTOR® Magazine.   Check out this episode on our website, Apple Podcasts, or Spotify, and don't forget to leave a review if you like what you heard. Your review feeds the algorithm so our show reaches more people. Thank you!

Real strength isn't flashy. It's earned through quiet discipline over time. The same goes for B2B marketing: sustainable growth comes from strong foundations, not sporadic wins.That's the lesson of Dr. Peter Attia, the longevity expert who reshaped how millions think about health. In this episode, we explore his B2B marketing parallels with the help of our special guest Ashley Sturm, VP of Marketing at Opengear.Together, we uncover what B2B marketers can learn from building strong systems behind every campaign, committing to a long-term content strategy, and meeting audiences where they are with multichannel storytelling.About our guest, Ashley SturmAshley Sturm is VP of Marketing at Opengear. Ashley is a marketing and strategy leader with more than 15 years of experience developing strategic marketing initiatives to increase brand affinity, shape the customer experience, and grow market share. Before joining Opengear, she served as the Vice President of Marketing at Nautilus Data Technologies. Prior to that, she served as the Senior Director of Marketing Brand and Content for NTT Global Data Centers Americas, spearheading marketing efforts to open two out of six data center campuses.Ashley has led global marketing through the startup of Vertiv's Global Data Center Solutions business unit, where she developed the unit's foundational messaging and established global and regional marketing teams. Ashley's career experience includes extensive work with the US Navy through the Clearinghouse for Military Family Readiness as well as broadcast journalism. A graduate of the University of Missouri's School of Journalism, Ashley specializes in journalism and converged media.What B2B Companies Can Learn From Dr. Peter Attia:Focus on strength in the unseen work. Just like Dr. Attia emphasizes strength in the eccentric phase of movement (the part no one sees), Ashley connects that to B2B marketing fundamentals. Campaigns fail when the foundation is weak. As she puts it: “[It's] not just the big flashy campaigns or the launches, it's about the control, the discipline, and the structure behind them.” By investing in process, frameworks, and messaging systems, brands build resilience and long-term performance. The lesson: don't obsess over launch day, obsess over what holds it all together.Commit to the slow burn strategy. Dr. Attia didn't explode overnight. He showed up for years through podcasts, long-form content, and thought leadership before publishing his book, Outlive: The Science and Art of Longevity. Ashley calls out the power of consistency over time, saying: “He committed to the slow burn… we're in this for the long haul.” In B2B, that translates to sticking with a point of view, consistently educating your market, and building credibility brick by brick. Thought leadership is earned, not launched, and trust compounds for brands that stay the course.Meet people on their terms. Dr. Attia doesn't rely on one channel or format. He scales his ideas across podcasts, books, YouTube tutorials, social clips, and deep science blogs. Ashley ties that directly to B2B content strategy: “Where are they gonna be? How do they wanna consume it? Let's make sure we've morphed the content to fit that medium.” Your buyers consume differently at different moments. Repurpose one core message into channel-native formats to reach them everywhere they are, not where you wish they were.Quote“Strength is built in the parts we sometimes overlook — the details, the structure, the lowering motion — that's where you build resilience. Whether in health or in business.”Time Stamps[00:55] Meet Ashley Sturm, VP of Marketing at Opengear[01:12] Why Dr. Peter Attia?[04:02] Role of VP of Marketing at Opengear[05:03] Deep Dive into Dr. Peter Attia's Work[11:23] B2B Marketing Lessons from Dr. Peter Attia[39:48] Building Authentic Content Strategies[45:57] Advice for Marketing Leaders[48:35] Final Thoughts and TakeawaysLinksConnect with Ashley on LinkedInLearn more about OpengearAbout Remarkable!Remarkable! is created by the team at Caspian Studios, the premier B2B Podcast-as-a-Service company. Caspian creates both nonfiction and fiction series for B2B companies. If you want a fiction series check out our new offering - The Business Thriller - Hollywood style storytelling for B2B. Learn more at CaspianStudios.com. In today's episode, you heard from Ian Faison (CEO of Caspian Studios) and Meredith Gooderham (Head of Production). Remarkable was produced this week by Jess Avellino, mixed by Scott Goodrich, and our theme song is “Solomon” by FALAK. Create something remarkable. Rise above the noise. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

It's often said that “words matter.”And hospital patient status assignment is no exception. What do your teams say when a patient is in inpatient status which isn't supported?  How about the reverse: when a patient is in outpatient status with observation services. Can your team change to inpatient? Words matter, and Dr. Juliet Ugarte Hopkins, chief medical officer for Phoenix Medical Management, Inc., will explain precisely how impactful your choices can be.During the next live edition of Talk Ten Tuesday, Dr. Juliet Ugarte Hopkins will report on this timely topic.The broadcast will also feature these instantly recognizable panelists, who will report more news during their segments:Social Determinants of Health: Tiffany Ferguson, CEO for Phoenix Medical Management, Inc., will report on the news that is happening at the intersection of medical record auditing and the SDoH.CDI Report: Cheryl Ericson, Senior Director of Clinical Policy and Education for the vaunted Brundage Group, will have the latest CDI updates.The Coding Report: Christine Geiger, Assistant Vice President of Acute and Post-Acute Coding Services for First Class Solutions, will report on the latest coding news.News Desk: Timothy Powell, ICD10monitor national correspondent, will anchor the Talk Ten Tuesdays News Desk.

Tony Holly, Senior Director at Magnet's Strategic Advisory Team, joins the podcast to reveal the massive blind spot in most organisations' talent intelligence: contingent labour. Tony's team touches 600,000–800,000 contingent workers every single week across 600+ Fortune 500 clients. Despite this enormous scale, contingent workforce data remains largely invisible to strategic workforce planning—a gap that's costing organisations millions.What We CoverThe Contingent Workforce at Scale - Large organisations manage 2,000–4,000 contingent workers weekly through 100+ staffing agencies. One pharmaceutical client had billions in professional services spend with no way to connect costs to quality outcomes. Time-to-fill averages 15 days but hits 53 in markets like New York, yet most organisations lack visibility into these metrics.The Fatal Migration to SOW - Organisations systematically move contingent workers from staff augmentation (40% markup) to statement of work arrangements (70%+ markup) to circumvent headcount policies. Same worker, same work, same supplier—but a 30 percentage point premium. Tony calls this expensive policy avoidance masquerading as workforce strategy.Redeployment as Competitive Advantage - Leading organisations maintain talent pools including recently completed assignments, silver medallists from permanent recruitment, and retired workers seeking short engagements. Technology matches historical quality scores, pricing data, and skills to new requisitions—eliminating onboarding friction since workers already have systems access and cultural knowledge.Context Over Numbers - Tony's team contextualises data against benchmarks to identify red flags before they become crises. When five consecutive workers cite the same manager's attitude in exit feedback, that's not a data point—it's a leadership intervention waiting to happen.Total Talent Intelligence Remains Elusive - Despite years of rhetoric, permanent and contingent workforces remain siloed. Magnet's "stage five visionary clients" achieve true total talent intelligence—mapping all workers in one view to answer strategically: should we build, borrow, or bot this capability?Key Quote"We've seen organisations pay 70% more to get around artificial headcount policies. They're paying 30 percentage points more to circumvent rules that are hurting the organisation and costing more money. Why do that?"Practical Tips for TI LeadersConsolidate all contingent workforce data immediately—dirty and unclean—then identify gaps rather than waiting for perfect dataAudit whether workers are moving to SOW to avoid headcount limits—you may be paying a 30-point premiumBuild redeployment pools including completed assignments, silver medallists, and retired workersMap contingent workers geographically and analyse metrics by location before making return-to-office decisionsAlways provide context through benchmarks and identify red flags before they become crisesWhat Tony is Working OnExpanding total talent intelligence capabilities integrating FTE and contingent workforce dataDeveloping redeployment matching tools pairing skills, quality scores, and pricing historyAdvising clients on the "fatal migration to SOW" and quantifying cost impactsAbout Tony HollyTony Holly is Senior Director with Magnet's Strategic Advisory Team, leading 40+ business intelligence consultants globally. He supports 600 of Magnet's 700 clients—including 20% of the Fortune 500. With degrees in psychology, industrial-organisational psychology, and organisational development, Tony has spent over a decade building analytics capabilities in the contingent labour space.As ever—big thanks to our sponsors: https://lightcast.io

An interview with Lindsey Ford, a Senior Fellow at ORF America, formerly Special Assistant to the President and Senior Director for South Asia at the National Security Council from 2024-2025. See “The New Eurasian OrderAmerica Must Link Its Atlantic and Pacific Strategies”Julianne Smith and Lindsey FordNovember/December 2025Published on October 21, 2025https://www.foreignaffairs.com/united-states/new-eurasian-order-smith-ford

How Global Workforce Strategies Are Redefining Talent Acquisition The modern workforce is no longer defined by geography. Astechnology continues to dissolve physical boundaries and offer new options for getting work done, organizations are increasingly exploring offshore and nearshore hiring models to expand their access to global talent. By leveraging these strategies, companies can achieve greater scalability, cost efficiency, and flexibility while maintaining high-quality standards across regions.    On the latest episode of the HRO Today Educational Podcast, Daniel Cornett, Senior Director of RPO for APAC at KellyOCG + Sevenstep, joins host Elliot Clark, CEO of HRO Today, to discuss how talent leaders can successfully navigate the shift toward borderless workforces.    Listen in as Cornett discusses how forward-thinking companies are redefining talent acquisition to create cohesive, collaborative teams across the globe. 

Alex Schmider is a producer of award winning films like Changing The Game, Disclosure and Chasing Chasing Amy, and his next film - KICK - will chronicle the amazing journey of 1500m distance runner Nikki Hiltz to the 2024 Olympics. Alex is also the Senior Director of Entertainment at GLAAD, where he oversees consultation and advising on TV, film and digital media that feature LGBTQ characters and storylines. Fresh off his inclusion on the OUT100 list, we are thrilled to have Alex Schmider join the show to discuss his incredible career & filmography. Read up on Alex's latest honor of being included in the OUT100 List https://www.out.com/out100/2025/educators/alex-schmider Check out Alex Schmider's filmography https://www.imdb.com/name/nm9559142/?ref_=ttfc_fcr_4_15 Learn more and support Alex Schmider's good work at GLAAD https://glaad.org/ And if you'd like to support KICK - about Nikki Hiltz - here's an opportunity to do that as well. https://seedandspark.com/fund/kick-1#story As for us at MMO, please follow us on social media and support our podcast via positive ratings and reviews wherever you may listen. https://linktr.ee/mikemikeandoscar

Every successful surgery starts with a perfectly assembled case cart. But what happens when the next cart rolling into the OR is missing a critical supply or instrument? This week, we're joined by Courtney Kleeb, Senior Director of Perioperative Surgical Solutions at HealthTrust Performance Group, for a deep dive into what really drives case cart success. From preference card cleanup to fixing inefficient pick paths that send your team zigzagging, Courtney breaks down the real-world strategies that turn incomplete carts into streamlined workflows. Whether you're dealing with multiple departments all touching the same cart or just tired of chasing down missing supplies between cases, this conversation has the practical solutions you need to unite your OR, SPD, and Supply Chain around one goal—delivering excellent patient care! Season 30 of Beyond Clean releases under the 1 Episode = 1 CE delivery model. After finishing this interview, earn your 1 CE credit immediately by passing the short quiz linked here: https://www.flexiquiz.com/SC/N/episode30-07 Visit our CE Credit Hub at https://www.beyondcleanmedia.com/ce-credit-hub to access this quiz and over 350 other free CE credits. #BeyondClean #SterileProcessing #Podcast #Season30 #TrayCommand #CaseCarts #Accuracy #Surgery #SurgicalSupplies #Instruments

In the latest episode of the Nomad Futurist Podcast, co-hosts Nabeel Mahmood and Phillip Koblence sit down with Chris Pruitt, Senior Director of Data Center Operations at CoreSite, and a seasoned veteran of the digital infrastructure world whose personal journey offers a masterclass in resilience, curiosity, and transformation. Once a behind-the-scenes part of the tech ecosystem, data centers are now in the spotlight, sparking conversations in local communities and capturing public interest like never before. As Chris puts it: "Our worlds have officially collided with the rest of the outside world, more acutely, I think, in the last 12 months than in the previous 29 years.” Chris's story begins in Tennessee, marked by early manual labor, a detour in college, and a pivotal turn through the U.S. Navy. Instead of letting early setbacks define him, he turned them into stepping stones, propelled by strong mentorship and relentless drive. His advice to anyone finding their way in tech rings clear: “Look for a mentor. If you find something you're passionate about, a mentor can help guide you." And it's not just talk. Chris's career proves that failure isn't final, but rather often the foundation of future success: “Just because you failed doesn't mean you can't make it.” For newcomers curious about the industry, Chris offers one of the simplest — and most powerful — pieces of advice: ask questions. "If you want to ask [an industry veteran] something, they're more than happy to tell you all you want to know... That's the thing kids, you got to start asking. Start probing.” Whether you're a student, a career changer, or a technologist looking to deepen your impact, Chris Pruitt's story is a blueprint for building a meaningful career in digital infrastructure. His message is timeless: resilience, mentorship, curiosity, and openness are the keys to thriving in an industry that's evolving faster, and mattering more, than ever. Stay connected with Chris Pruit on LinkedIn to learn more.

Today's guest is Karan Gandhi, Senior Director for Verification and Fraud at Best Egg. Best Egg is a consumer lending platform focused on responsible, data-driven credit access. Karan joins Emerj Editorial Director Matthew DeMello to explore how deepfakes, synthetic identities, bot attacks, and agentic systems are reshaping the fraud landscape and what these shifts mean for data and AI strategy in financial services. Karan also breaks down the practical steps enterprises can take to strengthen verification workflows, leverage metadata and OCR analysis more effectively, and frame fraud-prevention ROI in a way that secures executive buy-in for modernizing their technology stack. Want to share your AI adoption story with executive peers? Click emerj.com/e2 for more information and to be a potential future guest on Emerj's flagship' AI in Business' podcast! If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

Cultural Differences and Government with Maria Paula Correa Maria Paula Correa serves as Chief Relationship Officer at Libra Group, overseeing global partnerships with governments and key stakeholders. Based in Miami and Bogotá, she is part of the Group's Leadership Team. She plays a pivotal role in establishing connections that bridge cultural differences and align government priorities across international markets. Her focus is on creating trust-based relationships that drive cooperation and sustainable growth. Between 2018 and 2022, Maria was Chief of Cabinet to the President of Colombia, working under President Iván Duque Márquez. In this position, she directed interinstitutional coordination, international relations, and strategic communications for the national government. Before that, she was Senior Director of Strategic Engagement at Concordia, promoting dialogue on global partnerships and how cultural differences and government influence policy and collaboration. Earlier, she worked as Consul at the Colombian Consulate in New York and as Advisor to the Chief of Staff during President Álvaro Uribe's administration, strengthening Colombia's diplomatic relations abroad. Maria holds an MPA from Columbia University's School of International and Public Affairs and a B.A. in Law with a Political Science concentration from Universidad de Los Andes in Colombia. She also completed diplomas in Political Communications from Universidad Javeriana and Public Management and Administrative Institutions from Universidad de Los Andes. Her background demonstrates a deep commitment to diplomacy, public service, and leadership. Through her work, she consistently emphasizes how cultural differences and government dynamics shape global decision-making and cooperation. In addition to her executive responsibilities, Maria serves on the Board of Directors of Casa Editorial El Tiempo, Colombia's largest media organization, where she contributes to strengthening informed dialogue and international understanding. Her tips to become more culturally competent are: Pay attention to detail. Don't underestimate cultural intelligence. Always respond, even though they might not like the response. Listen before you interpret and respond. You need to have contacts. This is usually more valuable than what you know. Build cultural curiosity into your life. Want to avoid the most common mistakes when working internationally? Read this article. Cultural Differences and Government with Maria Paula Correa More stories and culture can be found here. Culture Matters The Culture Matters Podcast on International Business & Management Podcast Build your Cultural Competence, listen to interesting stories, learn about the cultural pitfalls and how to avoid them, and get the Global perspective here at the Culture Matters podcast on International Business. We help you understand Cultural Diversity better by interviewing real people with real experiences. Every episode there is an interview with a prominent guest, who will tell his or her story and share international experiences. Helping you develop your cultural competence. Welcome to this culture podcast and management podcast. To Subscribe to this Management Podcast, Click here. The Culture Matters Culture Podcast. Available on iTunes and Stitcher Radio Click here to get the podcast on Spotify Talk to your Amazon Alexa and listen to the Podcast Listen directly on Amazon If you have a minute, please leave me an honest rating and review on iTunes by clicking here. It will help the visibility and the ranking of this culture podcast on iTunes immensely! A BIG THANK YOU! Enjoy this FREE culture podcast! Music: Song title - Bensound.com More Ways of Listening: Get a Taste of How Chris Presents, Watch his TEDx Talk     Name Email Address Phone Number Message 14 + 13 = Send Call Direct: +32476524957   European Office (Paris) Whatsapp: +32476524957   The Americas (USA; Atlanta, GA; también en Español):  +1 678 301 8369 Book Chris Smit as a Speaker If you're looking for an Engaging, Exciting, and Interactive speaker on the subject of Intercultural Management & Awareness you came to the right place. Chris has spoken at hundreds of events and to thousands of people on the subject of Cultural Diversity & Cultural Competence. This is What Others Say About Chris: “Very Interactive and Engaging” “In little time he knew how to get the audience inspired and connected to his story” “His ability to make large groups of participants quickly and adequately aware of the huge impact of cultural differences is excellent” “Chris is a dedicated and inspirational professional” In addition, his presentations can cover specific topics cultural topics, or generally on Cultural differences. Presentations can vary anywhere from 20 minutes to 2 hours and are given worldwide. Book Chris now by simply sending an email. Click here to do so. Read more about what Chris can do for you. Percentage of People Rating a Presentation as Excellent 86% 86% Rating the Presentation as Practical 89% 89% Applicability of Chris' presentation 90% 90% About Peter van der Lende Peter has joined forces with Culture Matters. Because he has years and years of international business development experience joining forces therefore only seemed logical. Being born and raised in the Netherlands, he has lived in more than 9 countries of which most were in Latin America. He currently lives in Atlanta, Georgia (USA) with his family. You can find out more at https://expand360.com/ Or find out what Peter can do for you here.

Our military is trained to defeat enemies, not to police American citizens. President Trump's troop deployments in Los Angeles, DC, Chicago, Portland, Memphis, and potentially other cities pose real threats to civil liberties and the rule of law.  During the Constitutional Convention, James Madison warned, “The means of defense against foreign danger have been always the instruments of tyranny at home.” Experts discuss the legality of Trump's actions, the ongoing lawsuits to stop them, and ways to prevent future abuses of military force.  Speakers:Elizabeth Goitein, Senior Director, Brennan Center Liberty and National Security ProgramWilliam L. Enyart, Major General (ret.), U.S. Army; former U.S. representative (D-IL); former committee member, House Armed Services CommitteeHost: Michael Waldman, President, Brennan CenterRecorded on November 10, 2025.Keep up with the Brennan Center's work by subscribing to our weekly newsletter, The Briefing, at https://go.brennancenter.org/briefing.The Brennan Center is a nonpartisan law and policy institute that works to repair, revitalize, and defend our systems of democracy and justice so they work for all Americans. The Brennan Center cannot support or oppose any candidate for office.

My guest this week is Adam Pintar, who designed the new Indianapolis Indians rebrand. Pintar,  the Senior Director of Brand, Marketing, and Communications for the club, explains why he went with the new look and how it adheres to the traditions of baseball in Indianapolis for the past 124 years.

In this UC Today interview, host Kieran Devlin speaks with Brad Hintze, Executive Vice President of Global Marketing, and Joel Mulpeter, Senior Director of Product Marketing at Crestron, about how meeting room technology is redefining collaboration in the hybrid era. Together, they explore how intelligent AV, AI-driven systems, and thoughtful design can turn meeting spaces into seamless, human-centred environments that enhance company culture and trust.Hybrid work may be here to stay, but creating truly inclusive collaboration experiences remains a challenge for IT and AV leaders. In this lively discussion, Crestron's Brad Hintze and Joel Mulpeter explain how the company is helping organisations bridge that divide — making technology an enabler of culture, not a barrier.Key highlights:

In this episode, Diane Constantine, MBA, MSN, NI-BC, NEA-BC, Senior Director of Informatics at Children's Hospital of Philadelphia, discusses using informatics to enhance clinician efficiency, promote well-being, and integrate AI responsibly to strengthen both patient outcomes and the human side of care.

Episode 310:  Dr. Remle Crowe, Senior Director of Research and Data Enablement at ESO. Remle began her EMS journey as a volunteer EMT and instructor with the Mexican Red Cross in Mexico City, completed the EMS Research Fellowship at the National Registry of EMTs, and earned her Ph.D. in Public Health from The Ohio State University.We dive into how data drives better patient outcomes, operational efficiency, and provider wellness across EMS and hospital systems. She also shares her experience and advise about my passion projects and as an author of the newly released 2025 AHA Guidelines for CPR and ECC: Part 4: Systems of Care. Medic2Medic is back, bringing authentic voices, untold stories, and the human side of Emergency Medical Services and beyond.

This episode recorded live at the 10th Annual Health IT + Digital Health + RCM Annual Meeting features Ginny Torno, Senior Director, Innovation & IT Clinical Systems at Houston Methodist, sharing how Houston Methodist leverages AI to improve patient outcomes, enhance operational efficiency, and support clinicians while emphasizing strong governance, ROI, and change management in technology adoption.

On today's podcast episode, we discuss the three big questions surrounding Google in Q3 and beyond: How much of a competitor to Google Chrome is OpenAI's new browser, Atlas? What's the main takeaway from the remedies hearings about Google's ad tech business? And what's the significance of Google's first $100 billion quarter? Join Senior Director of Podcasts and host Marcus Johnson, Senior Director of Briefings Jeremy Goldman, and Principal Analyst Yory Wurmser. Listen everywhere, and watch on YouTube and Spotify.   To learn more about our research and get access to PRO+ go to EMARKETER.com   Follow us on Instagram at: https://www.instagram.com/emarketer/ For sponsorship opportunities contact us: advertising@emarketer.com For more information visit: https://www.emarketer.com/advertise/ Have questions or just want to say hi? Drop us a line at podcast@emarketer.com    For a transcript of this episode click here: https://www.emarketer.com/content/podcast-behind-numbers-big-3-questions-google-openai-atlas-ad-tech-hearings-100bn-quarter   © 2025 EMARKETER   Consumer attention is fragmented across multiple platforms and making informed advertising decisions is more critical—and complex—than ever. With Nielsen Ad Intel, you can streamline your strategy, minimize wasted spend, and identify opportunities to differentiate your brand, empowering you to stay ahead in an ever-changing market. Discover more today. www.nielsen.com

Voice support has long been the toughest channel to scale. Bobby Stapleton, Senior Director of Customer Support at Intercom, sits down with Rizwan Sherif, Director of Customer Experience at Credit Repair Cloud, to discuss how Fin Voice has transformed their phone support through instant, 24/7 responses. They also discuss building trust when handling sensitive data, what goes into delivering consistently good omnichannel experiences, and the power of multilingual AI to serve every customer no matter where they are in the world.Watch this episode on YouTube: https://youtu.be/nlPvtM7fRAo?si=vEFD-ieKNFgw5TJQFollow the people:https://www.linkedin.com/in/bobbystapleton/https://www.linkedin.com/in/rizwansherif/NewsletterSign up for The Ticket on LinkedIn: A newsletter bursting with insights and advice for support leaders who are navigating the shift to AI-first CS. https://www.linkedin.com/newsletters/the-ticket-7158151857616355328/Explore Fin Voice: https://fin.ai/voiceConnect with us: