Podcasts about Customer support

In episode 590 of 'Coffee with Butterscotch,' the brothers work through every flavor of people messing with your game, from hackers and exploiters to pirates and outright clones. They dig into what's actually worth losing sleep over, how to think about customer support when players break things on purpose, and why piracy and knockoffs might not always be the disaster they feel like in the moment."How Many Dudes?": https://howmanydudes.com00:00 Cold Open00:28 Introduction and Welcome04:55 Understanding Hacking and Game Exploits11:39 Customer Support and Hacking Issues17:13 Multiplayer Challenges and Hacking Prevention21:50 Game Breaking Strategies 26:12 Game Mechanics and Player Engagement28:57 Balancing Game Design and Player Experience32:10 The Concept of Save Scumming38:37 Intellectual Property Challenges in Game Development42:21 Understanding Game Reviews and Player Feedback51:59 The Silver Lining of Theft53:56 The Impact of Piracy on Game Success59:58 Understanding Clones and Rip-offsSubscribe on YouTube: https://www.youtube.com/@coffeewithbutterscotchSubscribe on Apple Podcasts: https://apple.co/1LxNEnkChat with us on Discord: https://discord.gg/bscotchSupport the podcast: https://moneygrab.bscotch.netLooking for help making and publishing your own games? Check out LudoKit, the web service we're building to help us with our own games: https://ludokit.com ★ Support this podcast ★

What if zirconia could look even more like natural teeth? According to Dr. Ed McLaren, “Of all the zirconia's he's tested, the optical properties of Ivoclar's e.max zirconia are the closest to natural teeth.” (And I second that with everything I've see – if Barb does the read) Discover what's redefining the possibilities with IPS e.max Zirconia. Join Dr. Ed McLaren for Zirconia Reimagined—an informative webinar exploring the latest advancements, clinical insights, and practical applications of zirconia in modern dentistry. October 5th @ 7:00 pm. Register today at Vivalearning.com As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why Knight Dental recently launched SimplyARCH Studio, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing hyperDENT. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set hyperDENT apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, hyperDENT helped ensure SimplyARCH Studio was designed for long-term success from day one. What happens when you combine a family-run software company, decades of dental laboratory experience, and a mission to make labs run smarter? You get Magic Touch Software. In this episode, Elvis sits down with Dan Sinclair and Amir Bagheri to dig into the history, philosophy, and technology behind Magic Touch and find out why they believe a laboratory management system should do a whole lot more than just track cases through production. Dan shares his unexpected journey back to Magic Touch after leaving the company, while Amir takes us all the way back to the 1990s and the origins of the software, including how his father, Gary, helped develop what would eventually become the foundation of Magic Touch through his work with Glidewell. The conversation dives into the evolution from production-focused LMS platforms to complete business management systems that bring customer management, accounting, inventory, automation, digital case entry, integrations, reporting, and production workflows together in one place. We also get into one of the biggest challenges facing modern dental labs: digital case entry and the ever-growing pile of scanner portals and inboxes. Amir and Dan explain how Magic Touch can automate that process, reduce manual entry, minimize missed cases and errors, and give lab teams more time to actually work on cases instead of hunting them down. And if you've ever wondered how much time and money a lab can lose by having a collection of disconnected systems, this conversation makes a pretty compelling case for consolidation. But perhaps the biggest theme of the episode is that Magic Touch doesn't want to be just another software vendor. Their approach is built around implementation, consultation, process improvement, and helping labs understand what they actually want their business to look like before configuring the system to get them there. From breaking old habits to building super users, testing changes before they go live, and using data to identify where a lab needs to improve, the goal is to create a system that grows and changes with the business. Hey, listeners—ever wonder what Elvis is doing when he's not recording Voices from the Bench? He's a client rep for Derby Dental Laboratory, out in the field every day doing chairside visits and building relationships. His job is simple—keep doctors happy and keep them coming back. And he couldn't do it without iCortica. Right from his phone, Elvis can see sales, remake rates, account notes, risks, and cross-sell opportunities—even before he walks through the door. No spreadsheets. No surprises. Just the info he needs to grow accounts. Stop digging for data and start taking action. Head to icortica.com and schedule your demo today. Dental lab owners and managers — are you spending too much time chasing paperwork, checking portals, tracking cases, and answering doctors asking, “Is my crown done yet?” You didn't start a dental lab to become a full-time paperwork wrangler. LabNCloud is the all-in-one, cloud-based platform built by techs, for techs, with 90+ features to streamline your entire lab — from case tracking and invoicing to shipping, time tracking, doctor portals, and automatic digital file routing. Stop managing chaos and start managing your lab. Visit LabNCloud.com to book your free personalized demo. And mention “Elvis is Handsome” to get your first month free. LabNCloud — the operating system for dental labs. Built by techs, for techs.Special Guests: Amir Bagheri and Dan Sinclair.

We learn about airshow photography as we talk with a private pilot and UAV operator. In the news: Textron's new president and CEO, controllers and the fatal Air Canada Express crash, Marine One communications with DCA tower, Boeing's new F-15 contract, the TSA’s Gold+ privatized airport screening program, and the Airlink low pass over a Cape Town stadium. Thunderbird F-16 in flight. All photographs courtesy Logan Lynch. Guest Logan Lynch is a lifelong avgeek who loves photographing aircraft. He's attended AirVenture since 2018, where he can usually be found on the flight line with a camera glued to his face. Be sure to look through Logan’s 2026 EAA Airventure photo gallery for a sample of his work. As we talk about airshow photography, we learn that Logan owns very little photo gear and prefers to rent long zoom lenses from Lensrentals.com. We talk about good focal lengths, using a monopod (especially for fast jets), and a tripod for night shows. Logan spends the entire day shooting at a show, and he explains the accessories he carries, like lots of batteries, memory cards, and a cleaning kit. We talk about shooting RAW vs. JPG and editing images in Lightroom. Logan addresses the challenge of getting the right amount of prop blur and the importance of panning. We also explore tips for shooters who might only have the camera in their phone. An example of prop blur and panning on the Skip Stewart PITTS S-2S. Logan is a part owner of a 1966 Cessna 150F nicknamed Graham Cracker, and also a full-time UAV Operator and LDAR Technician for a major oil and gas producer out of North Dakota. He started Lynch Drone Photography in 2021 as an idea to generate a little extra income, but plans to expand it. Logan earned a Bachelor's in Aviation Management from Utah Valley University and serves as board treasurer for his local airport. The F-22 Raptor. The night show at EAA AirVenture Oshkosh 2024. Aviation News After Eight Years as President and CEO, Ron Draper Announces Retirement; Brian Rohloff to Lead Textron Aviation Forward Effective August 31, 2026, Ron Draper retired as president and CEO of Textron, with Brian Rohloff replacing him. Rohloff most recently served as senior vice president of Customer Support, overseeing global customer support operations, including service center capacity, parts availability, and AOG (aircraft-on-ground) response. Rohloff joined Cessna Aircraft Co. in 2009 as a production manager, and held positions including vice president of quality, vice president of sales, senior product director for the Citation XLS and Citation X lines, and director of paint operations. FAA seeks to fire two controllers who left early before fatal Air Canada crash On March 22, 2026, an Air Canada Express CRJ-900 collided with a fire truck at New York's LaGuardia Airport, killing both pilots. That night, two controllers left about an hour before the end of their shift, leaving two controllers to cover the tower. They remained recorded as working, in a practice known as “early shove.” ABC News reported that the two departing controllers were not needed to provide the normal minimum staffing for that time of night. The FAA has not said that the absence of the two controllers contributed to the accident. NATCA said it was discussing the allegations with FAA management. The NTSB has not determined the probable cause of the accident. New tech at Portland Jetport aims to boost safety New grant money will help Portland [Maine] International Jetport pay for location transponders in 57 airfield vehicles. The FAA is providing $200,000 while the state and the airport are contributing smaller amounts. Portland Jetport Director Paul Bradbury said, “…the tragedy in LaGuardia happened at midnight, right? It’s dark; it’s hard for controllers to see. This will make it another opportunity for them to see exactly where every vehicle is on the airfield.”  White House construction contributed to radio problems that let Trump copter come close to jet Several times controllers at Ronald Reagan Washington National Airport failed to hear the standard three-minute warning call that Marine One was getting ready to take off. Marine One is using the Ellipse while the new helipad is being constructed behind the White House. This caused the radio receiver to be moved to a different location. Now the FAA has adjusted the antenna “to improve communications” between Marine One and the airport. Boeing nabs whopping $131 billion F-15 deal The U.S. Department of War, in its Contracts for Aug. 24, 2026, says that it has awarded Boeing “a $131,230,000,000 ceiling, indefinite-delivery/indefinite-quantity contract for the F-15 Eagle Crest in support of the F-15 Program Office. This contract provides for aircraft production, systems integration, modernization, upgrades, retrofits, sustainment, and the establishment of organic depot maintenance capabilities to deliver and maintain critical F-15 Eagle Weapon System capabilities for the Air Force, Air National Guard, and other Department of War customers. Work will be performed at St. Louis, Missouri, and is expected to be completed by August 2037.” TSA Scraps Gold+ Privatized Airport Screening Program After 3 Months The Gold+ private airport screening program, which would privatize TSA screening, has been scrapped. In a previous web page (now taken down), the TSA explained Gold+: “TSA Gold+ is a new public-private partnership aimed at modernizing aviation security at select airports across the United States. TSA Gold+ will pair the Screening Partnership Program with TSA's innovation authorities to enable cutting-edge aviation security solutions. “Under TSA Gold+, TSA will continue to set the standards for aviation security using outcome-based measures that both drive performance and security. Long-term Screening Partnership Program (currently a TSA private screener contract model) contracts will redirect funds into the investable partnerships where leading industry operators can manage both technology and screening workforce.” Reasons cited for dropping the program: Only three airports (Tampa, Charleston, and Des Moines) were interested in the Gold+ protocols. Tampa International Airport performed “an extensive review and evaluation over several months” and announced it would not adopt Gold+. The American Federation of Government Employees (AFGE), representing TSA screening officers, sued the TSA to force it to turn over records about TSA Gold+. The TSA announced it will replace the Gold+ program with an “evolved” version of the existing public-private Screening Partnership Program (SPP). It was launched in 2002, where private companies hire and manage screening personnel while the TSA oversees operations. The SPP currently includes 20 U.S. airports. Airlink pilots caught on video flying dangerously close to South African sports stadium Two Airlink Embraer E190 passenger jets executed a flyover before a match at Cape Town's DHL Stadium filled with some 60,000 fans. Airlink is a regional airline based in Johannesburg, South Africa. Flightradar24 calculated that the aircraft flew as low as 41–46 ft (12.5–14 m) above the top of the stadium. This generated widespread reaction about the safety of the spectacle. Some were appalled; others argued this was entirely in line with South African values. Airlink says the South African Civil Aviation Authority approved the flyover and has offered to provide the black box data showing they complied with the waiver’s altitude and speed requirements. The airline said, “The two aircraft were flown by highly-experienced crew, with each comprised of three senior captains operating in the roles of commander, co-pilot and safety/technical officer. The flight data recorded by both aircraft confirms that the flights were performed within the SACAA's approved and rehearsed safety altitude and speed limits for the flypast.” See also: VIDEOS: Airlink responds to concern planes got ‘too close' to CT Stadium Airlink Flyover Sparks Global Outrage, But What Actually Happened Above DHL Stadium? Airlink hands over black-box data after low flypast over DHL Stadium Hosts this Episode Max Flight, our Main(e) Man Micah, Rob Mark, and David Vanderhoof.

In today's Tech3 from Moneycontrol, we look at the government's detailed Semicon 2.0 framework and its plans to expand India's semiconductor ecosystem. We also track Ather Energy's expectations for Konarc, Zomato's restructuring of its Hyderabad customer support operations, and a cybercrime warning over malicious Android apps being used to target users for financial fraud.

AI adoption has changed the standard for go-to-market execution. Seong Park, SVP of Customer Support & Services at Cursor, explains why the old model of selling certainty is giving way to curiosity, experimentation, and workflow discovery. He breaks down why the real work starts after signature, why pilots only matter if they lead to business-critical adoption, and how revenue leaders can guide customers from AI exploration to measurable impact. Seong Park is the Senior Vice President of Customer Support and Services at Cursor. His background spans pre-sales, customer success, and go-to-market leadership across companies including MongoDB, ThoughtSpot, and now Cursor. Connect with Seong: LinkedIn Listen to the full episode: The Real Sale Starts After Signature | Proving Value in AI and Consumption Models with Seong Park Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results. This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale. Connect with Us: LinkedInYouTubeForce Management

Hey CX Nation,In this week's episode of The CXChronicles Podcast #283, we welcomed Joseph Lepordo, CEO at In2ition AI based in North Andover, MA. In2ition AI is the always-on intelligence platform built for frontline revenue operations.The In2ition AI team handles inbound and outbound calling, candidate screening, training, coaching, and employee engagement — 24/7, at scale, without adding headcount.In this episode, Joe and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team think through on a daily basis to build world class customer experiences.**Episode #283 Highlight Reel:**1.  Leveraging AI for its pattern recognition power2. Mastering communication is paramount for tomorrow's leaders3. Why customer feedback & requests need to become your company's realityClick here to learn more about JosephClick here to learn more about In2itionAIHuge thanks to Joe for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & contact center space into the future. For all of our Apple & Spotify podcast listener friends, make sure you are following CXC & please leave a 5 star review so we can find new members of the "CX Nation". You know what would be even better?Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders!Want to see how your customer experience compares to the world's top-performing customer focused companies? Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!Reach Out To CXC Today!Support the showContact CXChronicles TodayTweet us @cxchroniclesCheck out our Instagram @cxchroniclesClick here to checkout the CXC websiteEmail us at info@cxchronicles.com Remember To Make Happiness A Habit!!

Star Trek Fleet Command's M94: Cause and Effect is bringing some potentially massive changes to the monthly Battle Pass, and tonight we break down everything we know! The 20-day Battle Pass returns alongside FREE rare officer sourcing, Elite epic officer unlocks, new artifact choices, ship blueprint and upgrade-part sourcing, FKR ship part choice tokens, expanded building materials and much more. Most importantly, Scopely is experimenting with giving players far more control over what rewards they actually want instead of locking progression behind predetermined milestone rewards. DJz, Griffin and the Talking Trek community dig through the details, answer questions directly from players, reveal additional clarification from STFC HQ, and look at what these changes could mean for F2P, light spenders and late-game commanders. We also tackle the G7 economy, ship-part sourcing, Scopely's technology and engineering challenges, upcoming Galactic Anomalies, Forbidden Tech and whether M94 represents a genuine change in direction for STFC. The framework looks promising... but as always, the math will decide everything.   00:02 – Griffin Arrives & Immediate Audio Chaos 03:18 – Setting Up Tonight's M94 Preview 07:32 – Battle Pass Hype & Community Giveaways 13:27 – No Math Yet, But We Have the Mechanics 18:04 – G6 Surge Research & the Vengeance 23:16 – Five Battle Passes, a $100 Pack & Into the Main Show 25:05 – M94 “Cause and Effect” Preview Begins 26:44 – The New Battle Pass Philosophy: Player Choice 27:24 – The 20-Day Battle Pass Returns 27:36 – FREE Rare Officer Unlock Opportunity 28:24 – Choice Tokens & the New Exchange System 28:51 – New Artifact Exchange Explained 29:33 – Massive Starship Exchange & Expanded Ship Sourcing 31:20 – Materials, Resources & FKR Ship Part Choice Tokens 46:27 – Officer Rewards by Generation & Ops Level 48:17 – Artifact Exchange Deep Dive 49:41 – Free Rare vs. Elite Epic Artifact Unlocks 1:01:08 – Artifact Upgrades, IAPs & Future Seasons Sourcing 1:02:03 – Starship Exchange Deep Dive 1:03:11 – Can You Save M94 Tokens? Nope. Spend 'Em. 1:22:55 – Event Stores as Catch-Up Mechanics 1:23:49 – Supply Exchange & FKR Part Choice Clarification 1:42:32 – Temporary Boosts & Final Battle Pass Breakdown 1:43:12 – How Many Choice Currencies Are There, Really? 1:56:32 – $20 Value, Microtransactions & Moving Beyond Whales 1:58:05 – Scopely's “Regular Player” Engagement KPI 2:01:04 – Great Economy Changes, But Tech Still Matters 2:02:21 – Bugs, Lag & What Engineering Needs From Players 2:07:42 – Spam PMs, Chat Problems & a Possible Chat Rework 2:11:06 – Tech Stability, Version Control & the Rough Week 2:13:11 – Progress Is Real, But This Isn't Mission Accomplished 2:14:08 – Galactic Anomalies & M94 Teases 2:14:44 – Community Q&A Begins 2:15:01 – “Content Pause” vs. Slowing New Content Development 2:19:17 – Customer Support, Bug Triage & Engineering Escalation 2:22:49 – Forbidden Tech Level 60: What's Actually Holding It Up? 2:23:19 – Engineering, Game Design & Tackling the Tech Backlog 2:35:58 – Upcoming Streams & Thursday Arc Launch Plans 2:36:12 – Thursday's Galactic Anomalies & Reaver Additions 2:36:45 – Farewell to the Podcast Audience 2:37:46 – End of Show

Business · Buzzsprout

-Taking vibe-coding a step further, Naive claims its infra can automate most of the work in setting up and running a business. -Defense tech Hadrian raises $1.37B at $8B valuation -Athens-based Omilia, which has been working on automating voice calls and customer support since 2002, throwing AI at every process can be wasteful.  Learn more about your ad choices. Visit podcastchoices.com/adchoices

Grant shares the real origin story—growing up around dirt bikes and construction with his dad, the moment a tensioned bungee cord sunk into his father's hand, and how that gap in the market stuck with him for years. After becoming a dad himself and feeling limited in the trades, he dug the old "Grant Strap" idea out of his phone notes during COVID and decided to actually build it. They dig into the messy reality of inventing and launching a physical product: the prototype phase with Home Depot parts and Alibaba springs, finding the right tension (about 120 lbs on the first model), avoiding the "mailbox money" invention scammers, making and selling the first ugly versions yourself, and why "people don't buy ideas—they buy products." Grant explains how the spring-loaded design works, the continuous polyester limiter band for safety and load rating, why it stays tight when loads shift or compress (coolers, cardboard, UTVs, Jeeps), and the three models (1", 1.5", and the 2" Pro with ratchet) that cover everything from college moves to Moab trailers. The conversation also covers the less glamorous side of business—patent threats that turned into nothing, copycats, why building a strong brand and customer service is better protection than a patent alone, working-load math that goes beyond just vehicle weight, all-weather durability, proper care for lifetime performance, pack sizes, lengths, and extensions. Grant talks about his Invent With Me podcast (helping inventors avoid the same pitfalls he hit) and what's next for TorkStrap: more trade shows, social content, and partnerships rather than diluting the core product. If you've ever cursed a ratchet strap in the rain, watched a load loosen on the highway, or thought about turning a simple idea into a real business, this one's for you. **Timestamps** 00:00 AI Sign Language for Deaf Viewers 00:41 Early Inspiration for Better Cargo Straps 02:36 Childhood Prototypes Reveal Market Gap 04:10 COVID Motivation to Launch Business 07:04 Inventor Licensing Pitfalls and DIY Sales 09:48 Prototyping, Sampling, and First Customers 11:52 Designing the Spring-Loaded Torque Strap 14:06 How Torque Straps Work and Their Benefits 22:48 Creative Branding Ideas for Torque Straps 24:05 Facing Competition and Patent Infringement 27:33 Defending the Product Against Patent Claims 28:12 Commitment to Quality and Customer Support 29:10 Competing with Copycats and Maintaining Reputation 30:05 Encouraging Ethical Purchasing 30:58 Patent Vulnerabilities and Enforcement Challenges 35:53 Introducing the Invent With Me Podcast 37:17 Calculating Load Ratings and Strap Sizing 44:28 All-Weather Durability and Maintenance 45:30 Spring Longevity and Packaging Options 47:02 Pricing Packs and Managing Expectations 48:04 Customizing Strap Lengths for Use 49:01 Strap Longevity and Care Guidelines 50:50 Subscription Idea Mentioned 51:04 Social Media Presence and Promotion 54:35 Upcoming Marketing Focus for Torque Strap 56:09 Shift from Engineering to Marketing 56:40 Humorous Product Concepts and April Fools 57:08 Closing Remarks and Podcast Promotion 57:42 Final Thoughts and Gratitude **Key takeaways** - Just pull—spring tension adapts to load shift or compression so you rarely (or never) have to stop and re-tighten. - Continuous polyester strap carries the actual load rating; the spring is the adaptive element with a limiter. - Three models cover light-to-heavy needs, including a 2" Pro with ratchet for vehicles and heavier cargo. - Lifetime warranty when treated with respect; average "cheap strap" life is ~2 years because people leave them in the bed. - Best protection in business isn't always the patent—it's being the guy who answers the phone, honors the warranty, and shows up every day. Check out TorkStrap: Website: https://torkstrap.com Social (all platforms): @tork_strap Invent With Me podcast: Search "Invent With Me" on YouTube, Spotify, or Apple TorkStrap M500 14' x 1'' Self-Tensioning Tie Down Straps (4-Pack) https://www.amazon.com/TorkStrap-M500-Self-Tensioning-Straps/dp/B0B9J1JW7M TorkStrap HD750 14' x 1.5'' Self-Tensioning Tie Down Straps https://www.amazon.com/TorkStrap-Self-Tensioning-Straps-Patented/dp/B0CHGDFL2W TorkStrap PRO 25' x 2'' Self-Tensioning Ratchet Straps https://www.amazon.com/TorkStrap-Tensioning-Ratchet-Straps-Strength/dp/B0F1N84TY1 TorkStrap HD750 Bundle with Carry Bag https://www.amazon.com/TorkStrap-Bundle-Spring-Loaded-Straps/dp/B0CQT6ZTKX Every purchase through these links helps support the Jeep Talk Show at no extra cost to you. For more recommended Jeep gear, tools, and show favorites, visit https://jeeptalkshow.com/amazon. Visit our website: https://jeeptalkshow.com/ Watch/Listen on Spotify https://jeeptalkshow.com/spotify Join our Discord Server: https://jeeptalkshow.com/discord Subscribe to our newsletter: https://jeeptalkshow.com/newsletter Help Support the show via Patreon: https://jeeptalkshow.com/patreon

What would happen if your Risk Management File disappeared tomorrow?Would your medical device suddenly become less safe?For many organizations, the answer is probably no—because the file was created to document decisions after they were made, rather than guiding those decisions in the first place.In this episode of the Medical Device Made Easy Podcast, we challenge the traditional view of risk management and explore why ISO 14971 should be treated as a continuous decision-making framework—not simply a regulatory requirement.What You'll LearnIs Your Risk Management File Driving Design?Risk management should begin at the earliest stages of product development.Instead of documenting completed work, it should actively influence design choices, identify hazards, evaluate risks, and verify that risk control measures are effective throughout development.Common Signs Your Risk File Is Becoming FictionMany organizations unintentionally weaken their risk management process by:Reusing generic hazard lists from previous projectsCompleting risk documentation just before certificationFailing to connect hazards with design decisionsTreating the Risk Management File as a static document instead of a living processRisk Management Is a Cross-Functional ResponsibilityEffective risk management isn't owned solely by Quality or Regulatory Affairs.Engineering, Clinical Affairs, Manufacturing, Service, Post-Market Surveillance, and Customer Support all generate valuable information that should continuously improve the organization's understanding of product risk.Why Traceability MattersStrong traceability allows organizations to answer critical questions:Why was this hazard identified?Which design decision addressed it?How was the risk control verified?Does new PMS or complaint data change our understanding of the risk?Would we make the same decision today?When these connections are visible, risk management becomes a practical engineering tool rather than a compliance exercise.Keeping Your Risk Management File AliveCertification is not the end of risk management.Complaints, vigilance reports, supplier changes, software updates, PMCF findings, literature reviews, and post-market surveillance all provide new information that should feed back into your risk assessment.Organizations that continuously update their Risk Management File are better equipped to identify emerging risks, improve product safety, and support long-term regulatory compliance.Key TakeawayA Risk Management File should never exist simply to satisfy auditors or Notified Bodies.Its real purpose is to demonstrate how risk-based thinking influences every important design decision throughout the product lifecycle.The strongest organizations don't maintain a perfect document.They maintain a living risk management process—one that evolves as new knowledge is gained and continuously helps make medical devices safer for patients.Social Media to followMonir El Azzouzi Linkedin: https://linkedin.com/in/melazzouziTwitter: https://twitter.com/elazzouzimPinterest: https://www.pinterest.com/easymedicaldeviceInstagram: https://www.instagram.com/easymedicaldeviceThis podcast is hosted by Podcastics, the easiest platform to create and publish your podcast.

Host: Chuck Marsh Guests: Amanda Carlton, Eimy Schneider Air date: Jul 29, 2026

Discover how AI voice employees help small businesses capture leads and serve customers around the clock without hiring extra staff. Learn what's slowing AI adoption and how customized solutions are changing customer communication. For more information, visit https://www.ai365agent.com/ai-employee-showcase Ai365Agent City: San Carlos Address: 4 Tulip Lane Website: https://www.ai365agent.com/ai-employee-showcase Phone: +1-618-361-4789 Email: support@ai365agent.com

Wie entwickelt man Funktionen, die Ingenieurinnen und Ingenieure im Alltag wirklich weiterbringen? Und warum sind Erfahrungen aus der Anwendung so wertvoll für die Softwareentwicklung? In der neuen Folge des Dlubal Podcasts spreche ich mit meinem Kollegen Niklas Wanke aus unserem Leipziger Team. Er arbeitet im Customer Support und Product Engineering mit Schwerpunkt Stahlbau und verbindet Erfahrungen aus der Gittermast-Branche, der Softwareanwendung und der Entwicklung neuer Lösungen.

Ryan of Rywire joins the show to talk motorsport wiring, building Honda and Porsche EV swaps, and what it's like judging car shows around the world — including SEMA's Battle of the Builders. Take your build up a whole new level with 6XD Gearbox: https://6xdgearbox.com Code "Minnoxide5" for 5% off High Performance Academy: https://hpcdmy.co/Minnoxide Use code "MINNOX" for 55% off ANY course Use Code "MINVIP" for $300 of the MINVIP Package Tuned By Shawn: https://www.tunedbyshawn.com Code "Minnoxide" for 5% off! Ship With Sure Thing Logistics: https://www.surethinglogistics.net MORE BIGGER Turbo T-Shirts:  https://www.minnoxide.com/products/more-bigger-t-shirt 0:00 - Intro 0:12 - Ryan of Rywire's Honda Roots & Getting Into Porsche 1:27 - Sourcing a 964 from Japan for the SEMA Build 3:49 - Ryan's EV Swap Journey: Tesla Motors, His Own EV S2000 & the Toyota 14:50 - Ryan's Origin Story: College Dropout to Wiring Harness Hustler 22:33 - Building Rywire: R&D, Platform Coverage & Customer Support 32:53 - Rywire's Customer Base & Ryan's Own Track Days 38:42 - Modernizing Air-Cooled 911s & Inside the 964 Build 46:43 - Tuning Individual Throttle Bodies & Ryan's Early Drive-by-Wire Builds 52:12 - Choosing ECUs & PDM Programming 58:32 - The Type R-Swapped S2000: K20C1, Port Injection & Daily Driving 1:02:49 - Japan Trips, Tokyo Auto Salon & Trip Planning 1:09:23 - Judging Car Shows Worldwide & Inside SEMA's Battle of the Builders 1:17:42 - Ryan's Judging Philosophy & Favorite Builds 1:28:17 - The Indonesia & Guam Judging Backstory 1:33:34 - Why Ryan Builds Old Cars & Rywire's Complementary Parts 1:41:25 - What Makes Tuning an EV So Different 1:45:24 - Career Reflection, the BBI Partnership

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Customer support conversations are one of those real-life situations that nobody practices for... until they need them.Your internet stops working.A delivery never arrives.You need to contact your insurance company.And suddenly, you're having a phone conversation in Luxembourgish.In my latest podcast episode, I cover the essential phrases you need to handle customer support calls with more confidence.One phrase that can help you in almost any situation:

Send us Fan MailUnlock the future of business communications with the AI revolution that's transforming every contact center. In this episode, Jim McGarry and Ross Jack reveal how agentic AI—the next frontier in automation—is reshaping customer service and partner opportunities alike. If you're in the channel or running a contact center, missing this wave means falling behind as AI shifts from buzzword to essential tool.Discover how Dialpad is leading the charge with a fully integrated platform that combines UCaaS, contact center tech, and real-time AI decision-making. Jim and Ross unpack why the "agentic era" isn't just about smarter bots—it's about AI that acts, decides, and enhances human performance. You'll learn why the shift to AI-driven workflows can increase margins, streamline operations, and elevate client satisfaction—all without replacing humans but empowering them.We break down:- How the evolution from legacy PBX to cloud platforms is driven by customer demand for seamless, AI-powered experiences- The difference between standalone AI solutions and fully embedded platforms, and why integration is critical for success- Practical steps for channel partners to start small, build expertise, and monetize AI capabilities effectively- Why the "agentic" AI isn't a threat but a new standard—creating ongoing service opportunities and deeper client relationshipsFailing to embrace agentic AI now could leave your business vulnerable as competitors lead the charge. The opportunities to transform client conversations, optimize workflows, and build a future-proofed service line are within reach—if you act today. This episode is essential listening if you're ready to harness AI's full potential and stay ahead in a rapidly evolving industry.Plus, Jim and Ross share how Dialpad's new reseller program empowers partners to develop and monetize AI-driven solutions, turning innovation into profit. Whether you're an established partner or just starting out, the time to get on board with agentic AI is now—don't let this train leave the station without you.

Send us Fan MailWe're talking through creating a healthy feedback filter so you can tell the difference between criticism that helps, confusion that needs clarification, and negativity that deserves to be ignored! We discuss where podcasters are likely to get feedback, why public comments can feel so much heavier than private messages, and how to stop one bad review from drowning out all the people who are cheering you on.Links mentioned in this episode:Beach Too Sandy, Water Too WetThis American Life: Everyone's a CriticHappy to Help: Using Psychology to Thrive in Customer Support with Melody Wilding Buzzcast: 8 Tips To Make Podcasting more Fun And Less Like A ChoreBuzzcast: How To Get Listeners To Actually Do What You AskBuzzcast: Creative Ways To Use Voicemail In Your PodcastContact BuzzcastSend us Fan MailTweet us at @buzzcastpodcast, @albanbrooke, @kfinn, and @JordanPodsThanks for listening and Keep Podcasting!

Jake shares lessons from rebuilding a permissions system around flexible roles, temporary permission leases, and delegated user management. He also discusses adding Apple Pay and Google Pay, plus designing automated text-message payment flows that use numbered choices instead of complicated keywords.Michael talks about building lender integrations, the importance of adding real context to API documentation, and using Claude to turn JSON specifications into PHP DTOs and enums. He also reflects on his team's new helpdesk rotation, where direct exposure to users has uncovered long-standing bugs, inefficient manual processes, and opportunities for developers to better understand the people using their software.They finish with the challenges of parenting teenagers, preparations for Laracon US in Boston, including a search for coffee, donuts, bagels, and cannoli. (00:00) - Club World Cup surprises and sports talk (03:12) - UFC, LeBron and basketball moves (06:33) - Rebuilding roles and permissions (08:39) - Permission leases and delegated management (10:02) - Apple Pay, Google Pay and text-based payments (11:50) - Lender integrations and better API documentation (14:08) - A new developer and the helpdesk rotation (17:13) - Automated tickets and failed queue jobs (18:54) - The address autocomplete bug (19:58) - When tiny code changes create hidden failures (23:02) - Why support requests need a real ticket (25:17) - Developers learning directly from customers (27:53) - Cross-department training and business context (30:51) - Building trust beyond Slack (32:02) - Weekly stress, workload and personal check-ins (35:18) - Parenting teenagers and setting curfews (37:10) - Planning for Laracon US in Boston (40:00) - Australian and American school calendars (42:51) - Vacations, PTO and wrapping up

Join RevUP Academy: https://bit.ly/4wRZDuYIn this episode, Andrea Kayal, CRO at HelpScout, shares insights on how a small team manages a large customer base, the role of AI in customer support, and strategies for revenue growth through customer success and customer support.Chapters00:00 Introduction 02:33 Meet Andrea Kale03:46 Understanding Customer Success at Help Scout17:07 Segmentation Strategies for 12,000 Customers32:49 Revenue Generation from Support Teams39:19 The Role of AI in Customer Support43:59 Key Takeaways for Customer Success LeadersConnect with Anika Zubair:Website: ⁠https://thecustomersuccesspro.com/⁠LinkedIn:  ⁠https://www.linkedin.com/in/anikazubair/⁠Connect with Andrea Kale: https://www.linkedin.com/in/andreakayal/Grab our FREE resources here: ⁠https://thecustomersuccesspro.com/resources⁠Want to be our next podcast guest? Apply here: ⁠https://www.thecustomersuccesspro.com/podcast-guest⁠Book Anika as a speaker at your next team event: ⁠https://www.thecustomersuccesspro.com/team-event

Brent Peterson sits down with Michelle Donnelly, Chief Revenue Officer at Crescendo, to explore how AI-native customer experience solutions are transforming the way brands interact with their customers. The conversation covers everything from autonomous digital agents to the critical role humans still play in customer support. Michelle brings a wealth of experience from her time at Salesforce and the AI chip industry, and she shares fascinating real-world examples of how Crescendo's approach is turning traditional cost centers into profit centers. If you care about customer experience, this episode deserves your full attention.Key TakeawaysAI agents must work seamlessly with human agents. A digital-only approach without a human fallback creates frustrating loops that drive customers away.Customer support is becoming a revenue channel. By combining personalization, memory, and business context, AI agents can turn a simple support interaction into an upsell opportunity.Speed to value matters. Crescendo deploys in under four weeks, a dramatic improvement over traditional SaaS implementations that can take months.Outcome-based pricing changes the game. Rather than selling seats, Crescendo charges based on outcomes, aligning their success with the customer's success.Multimodal interactions let customers choose. Whether through chat, voice, WhatsApp, or email, the customer decides how they want to engage, and the AI adapts accordingly.Quality assurance reveals powerful patterns. Analyzing interactions across the customer base surfaces product issues and opportunities that brands would otherwise miss.Knowledge bases improve over time. The AI learns from every interaction and actually enhances the brand's existing knowledge base rather than relying on static content.Chapters00:00 Introduction to Crescendo and Michelle's Journey03:53 The Role of AI in Customer Experience09:30 Seamless Integration of Digital and Human Agents15:02 Multimodal Customer Interactions18:52 Quality Assurance and Content Relevance22:26 Transforming Customer Support into Profit Centers28:22 Democratizing AI for All BusinessesConnect with Michelle on LinkedIn:https://www.linkedin.com/in/michelledonnelly/https://www.linkedin.com/company/crescendocx/

Hello voices from the bench community, John Wilson here and I wanted to share some news about the evolution of the Programill lineup. Most importantly, Ivoclar's new PrograMill 7. What stands out right away is the reduced air consumption this mill requires, but what you'll notice first is that impressive new touchscreen. For us, the biggest advantage has been increased spindle power. Next time you see your Ivoclar representative, be sure to ask about the PrograMill 7 and tell them John Wilson sent you. Thank you. At exocad Insights in beautiful Mallorca, we finally caught up with Felix from Imagine USA—and the timing couldn't have been better. As an exocad dealer on the front lines of digital dentistry, Felix shared his excitement about the strong turnout, the familiar faces, and most importantly, the innovation coming from exocad. What stood out most? The new exocad Hub and its cloud-based capabilities, along with powerful AI-driven tools inside DentalDB designed for efficient batch processing. For Felix and the Imagine team, it's not just about seeing what's new—it's about putting it to the test. By running new features through their own production facility first, they ensure real-world performance before bringing solutions to their customers. This week, Elvis and Barb continue their coverage from exocad Insights 2026 in beautiful Mallorca, Spain, where the conversations are just as valuable as the lectures. The episode starts with Dr. Zhiqiang Luo, who shares his perspective on educating the next generation of dentists in an increasingly digital world. The discussion explores how students are adapting to technology, why foundational analog skills still matter, and the challenge of preparing future clinicians for workflows that continue to evolve at a rapid pace. It's an insightful look at where dental education is headed and how digital dentistry is becoming second nature to new graduates. The conversation then shifts to one of the most memorable encounters from the event as Elvis and Barb sit down with Alyson Bravo, a passionate dental technician from Brazil who has traveled across the globe to attend exocad Insights. What starts as a discussion about digital workflows quickly turns into a story about chasing dreams, making connections, and experiencing the international dental community firsthand. Alyson talks about discovering digital dentistry, teaching himself advanced design techniques, and the excitement of finally meeting people he has only known through podcasts, social media, and online education. The episode wraps up with returning friend of the podcast Tobias Specht from Ivoclar. Fresh off several major product announcements, Tobias gives listeners an inside look at the collaboration between Ivoclar and exocad and how customer feedback continues to shape product development. He discusses the integration of Ivotion into the exocad workflow, the importance of training and education, and how Ivoclar works with customers around the globe to refine new products before they ever reach the market.Special Guests: Alyson Bravo, Dr. Zhiqiang Luo, and Tobias Specht.

In Episode 286 of the Great Lakes Fishing Podcast, host Chris Larsen sits down with Fish Hawk Electronics customer service specialist Mario Perzichilli while fishing aboard Real Impressions Sport Fishing Charters with Captain John Pollock on Lake Michigan. Although Mario brings years of experience in the marine electronics industry, this trip marked his first time targeting Great Lakes salmon and trout. He shares his impressions of battling hard-fighting salmon, experiencing multiple hookups, and learning the unique tactics that make Great Lakes trolling so exciting. Mario also discusses his role at Fish Hawk Electronics, what anglers can expect when they call customer support, and his early impressions of the new Fish Hawk ONE and TD Connect systems. The conversation also explores how temperature and thermocline data can benefit not only Great Lakes anglers, but inland fishermen targeting crappies, walleyes, and other species. Whether you're curious about the people behind Fish Hawk Electronics, interested in the latest Fish Hawk products, or simply enjoy hearing firsthand Great Lakes fishing stories, this episode offers a behind-the-scenes look at the team helping anglers catch more fish. Topics Covered: Mario Perzichilli's first Great Lakes fishing experience Salmon, steelhead, and lake trout action on Lake Michigan Fish Hawk Electronics customer service philosophy First impressions of the Fish Hawk ONE TD Connect features and applications Using thermocline data on inland lakes Fishing electronics tips and customer support insights For more Great Lakes fishing content, visit FishHawkElectronics.com and subscribe to the Great Lakes Fishing Podcast.

What happens when AI moves from customer support automation to true customer intelligence?In this Season 19 kickoff episode of XTrawAI, Raghu Banda speaks with Italo Belandria, Head of Customer – Americas at Ringover, about how AI is reshaping customer operations, omnichannel communication, and customer success.How AI is helping customer teams become more proactive and data-drivenWhy automation still needs empathy and the human touchHow Ringover is bringing communication, insights, and performance visibility togetherYou can reach @ Italo BelandriaMy LinkedIn @ Raghu BandaOur Website @ XTraw AI

Consumption pricing and AI adoption are forcing revenue teams to prove value faster, with less room to hide behind contracts, pilots, or broad technical promises. Seong Park, Senior Vice President of Customer Support and Services at Cursor, joins John Kaplan and John McMahon to examine how customer success has become a consultative, technical, and commercial function in modern go-to-market. The conversation explores why post-sale execution is now central to retention, how teams need to embed into customer workflows, what finance scrutiny means for consumption models, and why the fundamentals of pain, champions, outcomes, and evidence still matter in a market moving at unusual speed. Seong Park is the Senior Vice President of Customer Support and Services at Cursor. His background spans pre-sales, customer success, and go-to-market leadership across companies including MongoDB, ThoughtSpot, and now Cursor. Connect with Seong: LinkedIn Key takeaways from this episode:  00:00 – Seong Park's perspective on how pre-sales, open source SaaS, and customer success shaped his view of enterprise go-to-market. 02:26 – Why consumption models force revenue teams to re-earn the customer's business through usage and realized value. 08:00 – The value realization test every revenue leader should care about: what happens if the solution gets unplugged. 11:04 – Why workflow depth quietly becomes a moat in enterprise accounts. 18:04 – Why the real selling often starts after the customer signs. 23:50 – A look inside where Cursor is finding technical go-to-market talent, and what it takes to build that talent into customer-facing operators. 34:38 – Why finance scrutiny quietly changes the standard of proof for AI investments. 52:00 – The three things post-sale teams need to understand before value delivery can begin. Hosted by five-time CRO John McMahon and Force Management Co-Founder John Kaplan, the Revenue Builders podcast goes behind the scenes with the sales leaders who have been there, done that, and seen the results. This show is brought to you by Force Management. We help companies improve sales performance, executing their growth strategy at the point of sale. Connect with Us: LinkedInYouTubeForce Management

Cameron Price, Head of People & Talent at Medium, joined us on The Modern People Leader to discuss how people teams can lead AI change management through trust, curiosity, and human-centered design. We talked about AI fluency, balancing innovation with authenticity, measuring employee sentiment around AI adoption, and why humans-first leadership matters more than ever. ----  Sponsor Links:

Today I want to walk through how to automate the customer support side of a small business using three tools. Claude, Make, and Gmail. By the end of this you'll know how to set things up so incoming emails get triaged by urgency automatically, the common questions get personalized replies drafted for you, and anything that actually needs a human gets flagged so you don't miss it.Get help here >> ⁠https://wilwaldon.com ⁠Join our business automation community >> ⁠https://www.skool.com/ai-and-automation-3750⁠

On this episode, We cover it all!! Sports, Movies, and Customer Support!! We also break down and review The Devil Wears Prada 2 & No Other Choice. Hosted by Nero Von Doom aka Joe. What Are We Doing Here??!! This is We Family Son!!

Welcome to Mastering Cyber with Host Alissa (Dr Jay) Abdullah, PhD, SVP & Deputy CSO at Mastercard, and former White House technology executive. Listen to this weekly one-minute podcast to help you maneuver cybersecurity industry tips, terms, and topics. Buckle up, your 60 seconds of cyber starts now! Sponsored by Mastercard: https://mastercard.us/en-us.html

Hello voices from the bench community, John Wilson here and I wanted to share some news about the evolution of the Programill lineup. Most importantly, Ivoclar's new PrograMill 7. What stands out right away is the reduced air consumption this mill requires, but what you'll notice first is that impressive new touchscreen. For us, the biggest advantage has been increased spindle power. My laboratory's known for these larger cases with complex geometries, and I can tell you that extra power really makes a difference. Next time you see your Ivoclar representative, be sure to ask about the PrograMill 7 and tell them John Wilson sent you. Thank you. At exocad Insights in beautiful Mallorca, we finally caught up with Felix from Imagine USA—and the timing couldn't have been better. As an exocad dealer on the front lines of digital dentistry, Felix shared his excitement about the strong turnout, the familiar faces, and most importantly, the innovation coming from exocad. What stood out most? The new exocad Hub and its cloud-based capabilities, along with powerful AI-driven tools inside DentalDB designed for efficient batch processing. For Felix and the Imagine team, it's not just about seeing what's new—it's about putting it to the test. By running new features through their own production facility first, they ensure real-world performance before bringing solutions to their customers. Beyond the technology, Felix emphasized the value of being there in person—connecting face-to-face with partners, having meaningful conversations, and stepping back to see where the industry is headed. And of course, doing it all in Mallorca doesn't hurt either. This week at the Dental Laboratory Association of Texas Meeting 2026, the microphones stayed hot as three completely different conversations all circled around the same thing: how fast the dental lab industry is evolving. First up, the crew sat down with Tony Aliatim from Axis Dental Milling to talk about going from biomedical engineering and printing silicone heart models for surgeons… to becoming one of the go-to names in dental milling. From industrial machining roots in Michigan to AI-powered calibration systems and Straumann plug-and-play workflows, Tony breaks down how VersaMill machines are helping labs mill everything from zirconia to implant abutments faster, smarter, and safer. Along the way, the conversation dives into HyperDent, trade show madness, wet vs dry milling nightmares, and why dental technicians may not realize how close this industry really is to aerospace-level manufacturing. Then things shifted from mills to maintenance with Rebekah Serrago and Chris Wilson from Garland Dental Services. What started decades ago as a garage-based repair business fixing handpieces has grown into one of the industry's best-kept secrets for equipment sales, service, and support. Rebekah shares the story of growing up folding flyers for her father's repair company before eventually becoming CEO and expanding Garland into a massive online sales and service operation supporting everything from ovens to mills. Chris joins in to talk preventative maintenance, service certifications, keeping ancient ovens alive, and why labs desperately need dealers that actually understand the equipment they sell. It's equal parts family-business story, repair shop wisdom, and hilarious behind-the-scenes dental lab banter. Finally, the future officially arrived when the podcast crew sat down with Antoine Coppens from Relu and orthodontic lab owner Christian Saurman of New England Orthodontic Laboratory. What started as four engineering students experimenting with AI in Belgium somehow turned into fully automated dental workflows capable of designing surgical guides, night guards, models, and restorations in minutes. The conversation explores how AI is reshaping lab workflows, reducing manual design time, integrating directly into LMS systems, and even learning individual lab preferences. Christian explains how his custom-built orthodontic lab management system helped eliminate workflow chaos and automate huge portions of production, while Antoine gives a fascinating look into where dental AI is headed next. Between AI-generated appliances, automated scan checks, and self-learning workflows, this episode feels less like science fiction and more like a preview of what labs will look like over the next five years.Special Guests: Antoine Coppens, Chris Wilson, Christian Saurman, Rebekah Serrago, and Tony Aliatim.

AI chatbots enhance customer service by providing 24/7 support, improving response times, reducing costs, and handling routine queries across industries while requiring careful design, training, and human escalation integration. Learn more at https://returningpoint.net ReturningPoint City: Issaquah Address: 1567 Highlands Dr NE, Ste 110-277 Website: https://returningpoint.net Phone: +1 425 766 4286 Email: andre@returningpoint.net

Hey CX Nation,In this week's episode of The CXChronicles Podcast #281, we welcomed Carl Lenocker, Senior Customer Success Executive at Splunk, based in San Francisco, CA. He is also the Chief Unicorn at Rockstar Unicorn Consulting. Carl has an interesting story as he's a a top-1% Customer Success Executive ($50M ARR) who built a career by owning relationships, telling the truth early, and tying outcomes to dollars—not dashboards.He's also the author of Success Plan for Life, where he breaks down how the same principles used to protect multi-million-dollar enterprise accounts can be applied to career, wealth, love and long-term leverage.In this episode, Carl and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team think through on a daily basis to build world class customer experiences.**Episode #281 Highlight Reel:**1. What it takes to be a top 1& CSM 2. Bringing CX & customer success into your future investments3. Where are things headed for CS in the next 1,000 days?Click here to learn more about Carl LenockerClick here to learn more about SplunkHuge thanks to Carl for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & contact center space into the future. For all of our Apple & Spotify podcast listener friends, make sure you are following CXC & please leave a 5 star review so we can find new members of the "CX Nation". You know what would be even better?Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders!Want to see how your customer experience compares to the world's top-performing customer focused companies? Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!Reach Out To CXC Today!Support the showContact CXChronicles TodayTweet us @cxchroniclesCheck out our Instagram @cxchroniclesClick here to checkout the CXC websiteEmail us at info@cxchronicles.com Remember To Make Happiness A Habit!!

Sponsored by Chargebee, subscription and revenue management → check out their startup offer: https://www.chargebee.com/startups Jeff Gibson, Founder of Kintsugi https://www.linkedin.com/in/jeffgibsonsf/?utm_source=chatgpt.com - Kintsugi, founded by Jeff Gibson, provides an AI-driven platform that automates global indirect tax compliance (VAT, GST, sales tax, etc.) for internet businesses, handling tax calculation, collection, and remittance. - The company targets SMBs and mid-market companies selling online, offering a simple, automated solution to a complex, high-risk compliance problem, resulting in high customer retention and low churn. - Kintsugi's founding insight came from the realization that businesses were paying more for tax compliance than for billing solutions, and that the market was underserved, especially for SMBs and mid-market companies. - The company raised a $2M pre-seed round in September 2023 from angels, followed by an $18M Series A led by Vertex.  - Jeff emphasizes the importance of founder conviction, qualifying investors for deep understanding of the problem, and building trust with customers in a “boring but essential” fintech space.

Hey CX Nation,In this week's episode of The CXChronicles Podcast #280, we welcomed Josh Schachter, SVP @ Gainsight, Creator of [Un] Churned Podcast & Writing Book on how the world's most exceptional founders build businesses centered around human relationships. On July 21st, 2025 Gainsight announced it acquired Update.ai: Accelerating the Age of Atlas Agents. This also brought forward Josh Schachter, founder of UpdateAI and one of the first to build in post-sales AI, stepping in as SVP & GM of Atlas. Josh is a product thinker through and through – someone who's lived the day-to-day pain of customer teams and built UpdateAI from that front-line perspective. In this episode, Josh and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team think through on a daily basis to build world class customer experiences.**Episode #280 Highlight Reel:**1. AI is here to amplify human effort, not replace it entirely2. Defining & living your core business values3. Learning from podcast interviews & conversations 4. Building a business into an acquisition target for larger companies5. Learning from public companies & their NPS performanceClick here to learn more about Josh SchachterClick here to learn more about GainsightClick here to learn more about UpdateAIClick here to learn more about [UN] Churned PodcastHuge thanks to Josh for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & contact center space into the future. For all of our Apple & Spotify podcast listener friends, make sure you are following CXC & please leave a 5 star review so we can find new members of the "CX Nation". You know what would be even better?Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders!Want to see how your customer experience compares to the world's top-performing customer focused companies? Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!Reach Out To CXC Today!Support the showContact CXChronicles TodayTweet us @cxchroniclesCheck out our Instagram @cxchroniclesClick here to checkout the CXC websiteEmail us at info@cxchronicles.com Remember To Make Happiness A Habit!!

“How much value is hidden in your customer support data?”  In this episode of AI at Scale podcast, we bring together two senior leaders: Irina Zubova, Vice President Customer Support & AI Operations at Schneider Electric, and Sam Youssif, Vice President Customer Support at Schneider Electric. Together, they take listeners behind the scenes of one of the world's largest customer support operations, handling over four million interactions annually. Moreover, they explain how AI is fundamentally changing the role of support. What will you learn:  How AI is reshaping customer support into a strategic growth engine,  Why the future of support is a symbiosis between AI co‑pilots and human expertise,  How millions of customer interactions can be transformed into actionable insights for the entire enterprise,  Where AI delivers the most value across the end‑to‑end customer support journey,  How to scale AI globally while balancing rapid experimentation, governance, and operational excellence.   

AI can handle millions of customer conversations—but only when the right data, workflows, and systems are in place. Most companies underestimate what it actually takes to make that work. In this episode, Nalin Gupta, Founder & CEO, Cignara breaks down why AI in customer support isn't plug-and-play—and what's required to make it accurate and reliable at scale. We get into the foundation behind it: how organizations structure data, define workflows, and use continuous feedback to improve performance over time. If you're thinking about AI in customer support, this is a more grounded look at what actually works in enterprise environments.

Tara has led the Draft2Digital Support Team since the early days of D2D. This week, she joins the Self Publishing Insiders team to answer author questions. In this episode, you'll learn: • Customer Support's commonly asked questions  • Best Practices for Publishing with Draft2Digital  • Tips & Tricks to get the most out of Self-Publishing  .//Draft2Digital is where you start your Indie Author Career//   Looking for your path to self-publishing success? Draft2Digital is the leading ebook publisher and distributor worldwide. We'll convert your manuscript, distribute it online, and support you the whole way. • Get started now: https://draft2digital.com/ • Learn the ins, the outs, and the all-arounds of indie publishing from the industry experts on the D2D Blog: https://Draft2Digital.com/blog   • Promote your books with our Universal Book Links from Books2Read: https://books2read.com   Make sure you bookmark https://D2DLive.com for links to live events, and to catch back episodes of the Self Publishing Insiders Podcast.

Industrial Talk is onsite at MD&M West and talking to John Derzy and Michael Lipcsik with Hirata Corporation about "Manufacturing efficiency solutions". The conversation features Scott Mackenzie from the Industrial Talk podcast, discussing the MD&M West event with John Derzy and Michael Lipcsik from Hirata. John celebrates his 50th year in the industry and highlights Hirata's 50-year history, starting with handcarts and evolving into a company specializing in automation and robotic solutions. Michael shares his background in manufacturing and automated testing. They discuss Hirata's diverse clientele, including automotive, electronics, and medical devices, and their focus on long-term customer relationships. Hirata's expertise in automation and predictive maintenance is emphasized, along with their integration of robots and systems for efficient manufacturing. Outline Introduction and Welcome to Industrial Talk Scott introduces the episode of Industrial Talk, sponsored by MD&M West and the News and Brews team.Speaker 2, Scott Mackenzie, is introduced as the host, dedicated to highlighting industry innovations and professionals.Scott thanks the audience for their support and celebrates industry professionals for their contributions to industrial innovation.Scott mentions the importance of MD&M West and encourages listeners to attend the event in 2027. Introduction of John and Michael Scott introduces John Derzy and Michael Lipcsik, playing a light-hearted game with their names.John and Michael engage in a brief comedic exchange about their names.Scott appreciates John's Seinfeld reference and asks about their experiences at MD&M West.John shares his long-term involvement with the event, having attended for 21 years and reflecting on the changes over the years. John's Background and Experience John discusses his 50 years in the industry, his work with industrial laser systems, and his transition to Hirata 12 years ago.John highlights the unique experience of working for a Japanese company and the diverse projects Hirata has undertaken.Scott and John discuss the challenges of transitioning to a larger company and the importance of long-term customer relationships.John provides an overview of Hirata's history, starting with handcarts and evolving into a company with a diverse customer base. Michael's Background and Hirata's Market Presence Michael shares his background in manufacturing, starting as a manufacturing engineer and transitioning to automated testing and assembly solutions.Michael discusses his role at Hirata as the applications director for North America.John and Michael reflect on their shared experience at Hirata and the company's diverse market presence.John provides details about Hirata's involvement in various sectors, including automotive, electronics, semiconductors, and medical devices. Hirata's Solutions and Automation Capabilities John explains Hirata's focus on automation and their ability to provide fully integrated solutions for manufacturing problems.Michael discusses Hirata's tray stocker solution, developed with their European division, and its application in the US market.John elaborates on Hirata's manufacturing of robots and their use in various markets, particularly in Asia.Michael emphasizes Hirata's expertise in integrating robots into automated assembly solutions and their diverse experience in different industries. Challenges and Opportunities in Manufacturing John and Michael discuss the challenges of rising labor costs and the benefits of investing in automation.John highlights the importance of predictive maintenance and the role of Industry 4.0 and 5.0 in driving innovation.Michael explains Hirata's approach to supporting customers with self-sufficient solutions and their commitment to long-term customer relationships.John and Michael discuss the importance of continuous improvement and the evolving needs of the manufacturing industry. Hirata's Customer Support and Future Plans John and Michael emphasize Hirata's commitment to customer support and their ability to provide comprehensive solutions.Michael provides contact information for Hirata and encourages potential customers to reach out for more information.John humorously considers his potential as a contestant on Jeopardy, highlighting his extensive knowledge.Scott thanks John and Michael for their participation and encourages listeners to attend MD&M West in 2027. Conclusion and Call to Action Scott wraps up the episode, thanking John and Michael for their insights and contributions.Scott encourages listeners to reach out to Hirata for manufacturing solutions and to attend MD&M West in 2027.Scott emphasizes the importance of customer-centric conversations and the role of Industrial Talk in supporting industry professionals.The episode concludes with a reminder to be bold, brave, and innovative in solving manufacturing challenges. If interested in being on the Industrial Talk show, simply contact us and let's have a quick conversation. Finally, get your exclusive free access to the Industrial Academy and a series on “Why You Need To Podcast” for Greater Success in 2026. All links designed for keeping you current in this rapidly changing Industrial Market. Learn! Grow! Enjoy! JOHN DERZY'S CONTACT INFORMATION: Personal LinkedIn:  https://www.linkedin.com/in/derzy/ Company LinkedIn: https://www.linkedin.com/company/hirata-corporation-of-america/ Company Website: https://www.hirata.co.jp/en/ MICHAEL LIPCSIK'S CONTACT INFORMATION: Personal LinkedIn:  https://www.linkedin.com/in/michael-lipcsik-5b008221/ PODCAST VIDEO: https://youtu.be/NGob7Vp3_Yk THE STRATEGIC REASON "WHY YOU NEED TO PODCAST": OTHER GREAT INDUSTRIAL RESOURCES: NEOM: https://www.neom.com/en-us Hexagon: https://hexagon.com/ Arduino: https://www.arduino.cc/ Fictiv: https://www.fictiv.com/ Hitachi Vantara: https://www.hitachivantara.com/en-us/home.html Industrial Marketing Solutions:  https://industrialtalk.com/industrial-marketing/ Industrial Academy: https://industrialtalk.com/industrial-academy/ Industrial Dojo: https://industrialtalk.com/industrial_dojo/ We the 15: https://www.wethe15.org/ YOUR INDUSTRIAL DIGITAL TOOLBOX: LifterLMS: Get One Month Free for $1 – https://lifterlms.com/ Active Campaign: Active Campaign Link Social Jukebox: https://www.socialjukebox.com/ Industrial Academy (One Month Free Access And One Free License For Future Industrial Leader): Business Beatitude the Book Do you desire a more joy-filled, deeply-enduring sense of accomplishment and success? 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Today's episode of the Punk CX podcast features Nick Francis, one of the co-founders of Help Scout, a leading customer support platform, who after operating as the CEO for the last 15 years stepped back from the position in late 2025 and has now moved into the Chairman role. I first talked to Nick on the podcast back in 2017 and he joins me today to talk about his time as CEO at Help Scout, some of the biggest challenges he faced during his tenure, the lessons he learned, the ‘craft' of customer support, and with the emergence and rapid evolution of AI-powered technology, how he sees support evolving in the coming years. This interview follows on from my recent interview – How executives can turn fragmented CX efforts into enterprise-wide customer obsession – Interview with Ray Gerber – and is number 578 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

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The Bowhunter Chronicles Podcast - Episode 391: Home Grown Trail Cameras- Yellowstone AI In this episode of the Bowhunter Chronicles Podcast, Adam Miller and Nate Rozeveld sits down with Ben Vander Velden of Yellowstone AI , bassed in Wisconsin, to break down the future of trail cameras and AI-driven outdoor technology.  Yellowstone AI is a family owned and operated company, with real in person customer service. They dive deep into cellular trail camera innovation, hardware durability, battery performance, remote diagnostics, flexible data plans, and what truly separates Yellowstone AI cameras from the rest of the market. Ben shares his journey into the trail camera industry, lessons learned from competitors, and how Yellowstone AI is simplifying user experience with fewer SKUs, streamlined app design, and customer-first support. The conversation also explores AI integration in hunting gear, real-world troubleshooting, warranty expectations, pricing strategy, and building dealer relationships at the ATA Show. If you're serious about trail camera performance, cellular connectivity, hunting technology, and staying ahead in the evolving outdoor tech space, this episode delivers actionable insight from inside the industry. Topics Covered:Trail cameras • Cellular connectivity • AI integration • Data plans • Remote troubleshooting • Hardware durability • Customer support • ATA Show insights • Hunting technology trends 00:00 Intro03:00 Yellowstone AI and Trail Cameras05:57 Ben's Journey into the Trail Camera Industry09:00 Challenges and Opportunities in the Trail Camera Market12:12 Understanding Connectivity and Technology in Trail Cameras15:04 The Importance of Customer Support and Reliability17:55 Hardware Considerations: Batteries, Durability, and Maintenance21:04 Warranty and Customer Experience24:09 AI in Trail Cameras: Future Possibilities27:00 Conclusion and Future Directions33:06 Networking at ATA: Building Dealer Relationships35:47 Understanding Customer Needs: Common Questions and Pain Points36:06 Market Entry: Lessons from Competitors38:52 Pricing Strategies: Balancing Cost and Value41:55 Data Plans: Structure and Flexibility44:39 User Experience: Simplifying the App Interface51:01 Customer Interactions: Surprises and Challenges52:29 Team Dynamics: The Family Business Model53:23 Innovation Pace: Software vs. Hardware Development57:08 Product Offering: The Value of Fewer SKUs58:14 Durability and Reliability: Customer Expectations01:05:17 Camera Quality: The Role of Technology01:07:27 Community Engagement: Supporting Local Initiatives https://www.yellowstone.ai/ https://huntworthgear.com/https://www.paintedarrow.com - BHC15 for 15% off https://www.spartanforge.ai (https://www.spartanforge.ai/)  - save 25% with code bowhunter   https://www.latitudeoutdoors.com (https://www.latitudeoutdoors.com/) s https://www.zingerfletches.com (https://www.zingerfletches.com/) https://www.lucky-buck.com (https://www.lucky-buck.com/) https://www.bigshottargets.com (https://www.bigshottargets.com/)   https://genesis3dprinting.com (https://genesis3dprinting.com/) https://vitalizeseed.com (https://vitalizeseed.com/) http://bit.ly/BHCPatreon Learn more about your ad choices. Visit megaphone.fm/adchoices

Hey CX Nation,In this week's episode of The CXChronicles Podcast #278, we welcomed Ryan Wang, Co-Founder & CEO of Assembled based in San Francisco, CA.Industry leaders like Etsy, Robinhood, and Stripe trust Assembled to provide customer-facing AI agents and workforce planning at scale. Assembled automatically resolves millions of interactions through chat, email, and phone while optimizing staffing for hundreds of thousands of support professionals. Their mission is to elevate customer support through AI-powered software that makes life easier for customers and employees.In this episode, Ryan and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team think through on a daily basis to build world class customer experiences.**Episode #278 Highlight Reel:**1. Building a high-performing team in the AI age 2. Shift towards AI-driven skill sets in the workforce 3. Creating a culture of continuous learning  4. Focusing on customer feedback early & often 5. Keeping your team lean & flexible as you scale Click here to learn more about Ryan WangClick here to learn more about AssembledHuge thanks to Ryan for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & contact center space into the future. For all of our Apple & Spotify podcast listener friends, make sure you are following CXC & please leave a 5 star review so we can find new members of the "CX Nation". You know what would be even better?Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders!Want to see how your customer experience compares to the world's top-performing customer focused companies? Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

Hey CX Nation,In this CXWeekly Update episode #277 we walk through ideas, goals & CTAs the team at CXC has been focused on, not only internally but from the learnings we're being exposed to from clients & strategic partners on a regular basis. In this episode we walk through a few emerging trends around how AI is impacting the future of Sales, CX, Customer Success & Support + the future of work. Thanks to our friends at GoTo, Intercom & TriNet for supplying some amazing market reports that fuel this week's episodes. They collectively went out & interviewed & surveyed thousands of business leaders from across the world to see where they are in their AI foundation building efforts. Click here for GoTo Pulse of Work Report 2025Click here for Intercom Customer Service Transformation Report 2026Click here for Tri-Net State of Workplace Report 2025Don't worry we have a ton of amazing brand new guest interviews & episodes coming down the pipeline.We're also working on new forms & mediums of customer focused business content -- including my 2nd book "Make Happiness A Habit" that we are launching in the New Year. We've also been building a few new podcasts behind the scenes to take all that we've learned with CXCP & start finding other podcast areas ripe for more content. A big part of CXC's mission is to continue creating valuable customer & employee focused business leader content, including CXWeekly updates like this that are digestible, actionable & most importantly entertaining. The CXChronicles Podcast is approaching a huge milestone in the upcoming months that most podcasts will never achieve. We closing in on 300+ episodes of customer focused business content from incredible Founders & Executives from all over the world. CXC is partnered with several leading software & technology providers including Hubspot, Intercom, Freshworks, & several others who might be the difference in your CX/EX performance moving forward. We provide our clients with audits, assessments & scorecards and we provide custom CTAs centered around your content engine to drive CX/EX health, utilization & health performance for our partner solutions (Hubspot, Intercom, Freshworks), & on-demand managed services (partner led implementation, utilization performance & training for several of our partner solutions).If you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today.You know what would be even better?Go tell one of your friends or teammates about CXC's content, CX/CS/RevOps services, our customer & employee focused community & invite them to join the CX Nation!For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button).Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!Reach Out To CXC Today!Support the showContact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

AGENDA: 03:43 Anthropic Predicts $149B in ARR in 2029 09:27 Will FDEs Become More or Less Powerful 26:17 Harvey Raises $200M at an $11BN Valuation 42:45 Is Customer Support a Terrible or Terrific Investment Category 56:14 Anthropic's Superbowl Ad: Who Won and Who Lost 01:11:30 Do CEOs Have to Work Harder Today Than Ever  

Anish Acharya is a General Partner at Andreessen Horowitz (a16z), where he leads consumer and fintech investing at Series A. He serves on the boards of standout portfolio companies including Deel, Mosaic, Clutch, Titan, and HappyRobot and has led early bets in companies like Runway and Carbonated. Before a16z, he founded and exited two startups—Snowball (acquired by Credit Karma) and SocialDeck (acquired by Google) and scaled Credit Karma's U.S. Card business to over 100 million members. AGENDA: 00:03 - Why building an AI company today requires being in San Francisco 06:58 - The "SaaS Apocalypse" myth: Why "vibe coding" everything is a lie 09:11 - How AI agents are finally breaking the lock-in of legacy software providers 10:13 - Incumbents vs. Startups: Who actually wins the AI distribution war? 14:39 - Why the developer tool market looks more like Cloud than Uber and Lyft 22:43 - The death of the Chatbox? Why browse-based interfaces are still preferable 27:14 - Why power users are 10x more valuable in the age of AI consumption 28:36 - Do margins matter in a world of AI? 34:46 - Why we are definitively not in an AI bubble right now 38:58 - Why the Legal and Customer Support industries will have dozens of winners 39:44 - Lessons from Marc Andreessen: Why the "quality of being right" supersedes process 44:51 - Is "Triple, Triple, Double, Double" dead? The new physics of growth 01:10:41 - The a16z Playbook: How to win 100% of the deals you chase    

Can you scale customer support without burning out agents or frustrating customers?Ping Wu shares how Cresta combines AI and human intelligence into a single system that scales sustainably for companies like United Airlines and Porsche.In this episode, Ping also breaks down the three constraints that shape automation in the real world: conversation complexity, infrastructure debt, and customer demographics.Guest: Ping Wu, CEO of CrestaConnect with Ping WuX: https://x.com/ping_wuLinkedIn: https://www.linkedin.com/in/pingwu/Connect with JoubinX: https://x.com/JoubinmirLinkedIn: https://www.linkedin.com/in/joubin-mirzadegan-66186854/Email: grit@kleinerperkins.comFollow on LinkedIn:https://www.linkedin.com/company/kpgritFollow on X:https://x.com/KPGrit​Learn more about Kleiner Perkins: https://www.kleinerperkins.com/ 

In this episode, Steve talks about the 3 ways he grew his business with AI and how both Steve and Dave currently integrate AI in their e-commerce businesses to improve their Shopify stores. They talk about how AI can enhance on-site search, improve product recommendations, identify B2B customers, and maybe even improve customer support.  Steve Chou from My Wife Quit Her Job is back on the podcast!  He's on the podcast to talk about how he incorporates AI into his e-commerce business, how he created custom plugins specifically, and the projects he's working on to increase revenue in his business.  If you're looking into ways you can diversify outside of Amazon, this episode is for you. Sign up for Seller's Summit and catch Mike and Dave in person! You'll be part of an intimate Mastermind session, attending interesting talks with practical strategies and you get to catch up with Mike and Dave in person.   Timestamps 00:00 - Introduction to AI in E-commerce 02:59 - Understanding Traffic Sources and Sales 06:11 - Enhancing On-Site Search with AI 08:54 - Leveraging AI for Product Recommendations 11:53 - Identifying B2B Customers with AI 14:48 - The Future of Customer Support with AI 18:07 - AI's Impact on Amazon and E-commerce 21:08 - Conclusion and Seller Summit Details As always, if you have any questions or anything that you need help with, leave a comment down below if you're interested. Don't forget to leave us a review over on iTunes if you enjoy content like this. Happy selling and we'll talk to you soon!

In this podcast episode, Dr. Jonathan H. Westover talks with Julia Bersin about the recent report out from the Josh Bersin Company, People Management in the Age of AI: The Rise of the Supermanager. Julia Bersin is currently Associate Director, Research at the Josh Bersin Company - studying people practices and technology that help companies transform work for the future. She has a background in B2B tech with a focus on demand gen & growth. She has experience managing multiple functions and teams and marketing to various industries and roles – including HR, TA, Customer Support & Revenue functions.  Check out all of the podcasts in the HCI Podcast Network!