In this episode we hear from David Mainville with a introduction to this podcast series. Sarah Wilbore takes a look at ITSM projects during tough economic times. John Magill takes a look at new a new trend in IT Service Management tools - Software AS A
While effective, ITIL v3 doesn't explain how to use RACI very well. D'Arcy McCallum Director of Education at Consulting-Portal strives to clarify in part one of this two-part series.
In this brief tutorial D'Arcy McCallum, Director of Education at Consulting-Portal will explain why ITIL V3 was introduced and how it can help your organization optimize IT.
In this Episode: - Introduction by Sarah - Sarah interviews David about the commercialization of ITIL - Sarah wraps it up with a brief summary and a list of upcoming events
In this Episode: - Introduction by Sarah - David speaks on the value of ITSM - Ed provides an overview of Event Management - John speaks on the importance of Metrics and KPIs - Sarah wraps it up with a brief summary and a list of upcoming events
In this episode... - An introduction to this series of podcasts - A look at IT Service Management projects during tough economic times - New trends in ITSM tools, Software As A Service (SAAS) - Upcoming events at CP
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