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We recently saw a ServiceNow competitor say it takes "days, weeks, months" to do "even simple things" in ServiceNow. Those who know how to build, know how silly this sounds. But yet, customers still sometimes find themselves in this predicament. We investigate how and why.MENTIONED IN THIS EPISODE:Ep 89 - Getting better at CommunicationEp 115 - The Power of User CouncilsABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is just some guy.Sponsor Us!
New to ServiceNow and can't get passed the recruiter layer? Seasoned ServiceNow veteran looking to freelance?In this episode we talk to elite ServiceNow talent finder, networker, and master of threading the needle between customer need and resource preference. Stephanie Fairbanks has been in the ServiceNow game since the beginning and has a massive ready-to-rock network.Discover her inside scoop!ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is just some guy.Sponsor Us!
SANS Internet Stormcenter Daily Network/Cyber Security and Information Security Stormcast
Another day, another phishing campaign abusing google.com open redirects Google s links from it s maps page to hotel listings do suffer from an open redirect vulnerability that is actively exploited to direct users to phishing pages. https://isc.sans.edu/diary/Another%20day%2C%20another%20phishing%20campaign%20abusing%20google.com%20open%20redirects/31950 Adobe Patches Adobe patched 12 different applications. Of particular interest is the update to ColdFusion, which fixes several arbitrary code execution and arbitrary file read problems. https://helpx.adobe.com/security/security-bulletin.html Samsung Patches magicInfo 9 Again Samsung released a new patch for the already exploited magicInfo 9 CMS vulnerability. While the description is identical to the patch released last August, a new CVE number is used. https://security.samsungtv.com/securityUpdates#SVP-MAY-2025 Ivanti Patches Critical Ivanti Neurons Flaw Ivanti released a patch for Ivanti Neurons for ITSM (on-prem only) fixing a critical authentication bypass vulnerability. Ivanti also points to its guidance to secure the underlying IIS server to make exploitation of flaws like this more difficult
If budget weren't an issue, what AI tool would you implement first in your business?What's stopping your team from going all-in on AI for IT?Are XLAs the new gold standard for service performance?What's your take on Experience-Level Agreements (XLAs)? Are they the future of customer satisfaction?Do you trust AI to deflect tickets and reduce support workload?Hey there, tech enthusiasts! Today we're diving into how AI is rewriting the rules of IT support—especially for small and mid-sized businesses. From outdated SLAs to dynamic, experience-driven XLAs, this episode breaks down how AI-powered ITSM is helping companies move from reactive service models to proactive, personalized support systems Join our expert panelists, Joshua Lawrence, IT Service Manager – United Trust Bank, Ravi Tharisayi, Senior Director, PMM - Freshworks, and Shivam Bhandary Solution Engineer – Freshworks. to discover how automation can enhance empathy, how lean IT teams can scale smarter (not harder), and why investing in AI tools today is essential for delivering better employee and customer experiences tomorrow.If you're a tech-savvy entrepreneur, IT strategist, or business leader looking to future-proof your operations— this episode is packed with practical insights on how AI is reshaping IT support through automation, empathy, and experience-first service—you don't want to miss it!
Part 2 of our networking episode digs deeper into the practical, tactical side of building & sustaining meaningful networks.Special guest Tim Woodruff returns to advocate those to whom networking isn't natural.We tackle the "ick factor", mental models, building systems, and break down non-verbal cues so you can network like a boss at ServiceNow Knowledge25 and beyond.MENTIONED IN THIS EPISODE- Networking Part 1- Jace Benson, founder of AI In A Box- Tim Woodruff on LinkedIN - SN Pro Tips by Tim Woodruff- Pre Order the ServiceNow Development Handbook 4eABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is just some guy.Sponsor Us!
Back like we never left! In this episode, we tackle a topic we somehow haven't covered yet: how to network. With ServiceNow Knowledge25 on the horizon we want you at your best networking game. We dive deep into - why introversion can be your networking superpower, - paying into the "Karma Bank"- the paradox of energy investment- being memorableand so much more.ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is just some guy.Sponsor Us!
Ever been confused by the amount of certifications available and what will actually help you advance your career? Look no further than this conversation between Stephanie Ockerman and Emily Lint as they dive into the Agile certification landscape and their experiences in finding the right certifications for the next step in your career. About the Featured Guest Stephanie Ockerman is a Business Agility & Leadership Coach and Consultant, Professional Scrum Trainer (PST), author, and entrepreneur. She helps teams and leaders use evidence-based approaches to unlock customer value, create space for innovation, and harness the power of collaborative teamwork. Stephanie is co-author of the book Mastering Professional Scrum. You can sign up for her newsletter for musings about business agility, teamwork, leadership, and life at AgileSocks.com. If you're ready for a different type of learning experience, Stephanie is the creator of Agile Leadership Surf Camp, a transformational leadership development program for people who want to learn to ride the waves instead of trying to control the ocean - literally and in all aspects of life. Follow Stephanie Ockerman on LinkedIn (https://www.linkedin.com/in/stephanieockerman/) Reference(s) AgileSocks.com The Women in Agile community champions inclusion and diversity of thought, regardless of gender, and this podcast is a platform to share new voices and stories with the Agile community and the business world, because we believe that everyone is better off when more, diverse ideas are shared. Podcast Library: www.womeninagile.org/podcast Women in Agile Org Website: www.womeninagile.org Connect with us on social media! LinkedIn: www.linkedin.com/company/womeninagile/ Instagram: www.instagram.com/womeninagile/ Twitter: www.twitter.com/womeninagileorg Please take a moment to rate and review the Women in Agile podcast on your favorite podcasting platform. This is the best way to help us amplify the voices and wisdom of the talent women and allies in our community! Be sure to take a screenshot of your rating and review and post it on social media with the hashtag #womeninagile to help spread the word and continue to elevate Women in Agile. About our Host Emily Lint is a budding industry leader in the realm of business agility. Energetic and empathetic she leverages her knowledge of psychology, business, technology, and mindfulness to create a cocktail for success for her clients and peers. Her agile journey officially started in 2018 with a big move from Montana to New Mexico going from traditional ITSM and project management methodologies to becoming an agile to project management translator for a big government research laboratory. From then on she was hooked on this new way of working. The constant innovation, change, and retrospection cured her ever present craving to enable organizations to be better, do better, and provide an environment where her co-workers could thrive. Since then she has started her own company and in partnership with ICON Agility Services serves, coaches, and trains clients of all industries in agile practices, methodologies, and most importantly, mindset. Please check out her website (www.lintagility.com) to learn more. You can also follow Emily on LinkedIn (https://www.linkedin.com/in/emilylint/).
What happens when the right product meets the right moment—and the right voice? In this episode of Now That's IT: Stories of MSP Success, we sit down with Tim Barton-Wines, the dynamic force behind Halo PSA's meteoric rise.Tim shares his unexpected journey from selling vodka in a wine shop to transforming Halo from a little-known help desk tool into one of the fastest-growing PSA platforms in the MSP space. You'll hear how Halo earned trust without private equity, how a £10 Reddit campaign helped build a global footprint, and why saying “no” to acquisition has become their boldest strategic move.Whether you're an MSP owner looking for the next great tool—or a leader thinking long-term about brand, culture, and independence—this episode is packed with insight on building momentum the right way.
Join us as we talk about an important part of optimizing your ITSM, properly setting up your Service Level Agreements in Jira Service Management. Learn the ins and outs of good SLAs.We'll also talk about the latest news from Atlassian before TEAM 25!The Jira Life=====================================Having trouble keeping up with when we are live? Sign up for our Atlassian Community Group!https://ace.atlassian.com/the-jira-life/Or Follow us on LinkedIn! / the-jira-life Become a member on YouTube to get access to perks:https://www.youtube.com/@thejiralife/...Hosts:Alex "Dr. Jira" OrtizRodney "The Jira Guy" NissenSarah Wright"King Bob" Robert WenLina Ortiz / alexortiz89 / @apetechtechtutorials / rgnissen https://thejiraguy.comSidekick: / satwright Producer: / robert-wen-csm-spc6-a552051 Executive Producer: Music provided by Monstercat:=====================================Intro: Nitro Fun - Cheat Codes / monstercat Outro: Fractal - Atrium / monstercatinstinct
Today's guest is Tanja Holm, Solution Area Manager for Customer Service Management at Netgain AB in Sweden. Founded in 2008, Netgain is Sweden's largest ServiceNow partner, focusing on customer needs with Swedish ownership and leadership. Their expert consultants are dedicated to ensuring effective and secure solutions for both private and public sectors. Netgain is more than a technical provider; they work closely with clients to create sustainable and value-driven solutionsTanja has been working with software services delivery for over 20 years. With a broad background in IT implementation, IT operations and process development, she has specialized in how organizations can maximize value from their tech stack allowing them to increase productivity and efficiency. Since 2017, she has been working with the ServiceNow platform, and how that can be used to improve and automate company processes, primarily in ITSM and CSM.In the episode, Tanja discusses:Her journey from business to tech, navigating challenges and leadership,Focus on process development and ServiceNow platform ownership,Working smarter with ServiceNow, replacing legacy tech efficiently,Her role combining strategy and customer-facing projects at Netgain,Leading CSM solutions at Netgain to maximize platform value,Learning continuously to enhance understanding and communication in ServiceNow,Enhancing user experience, data accuracy and staying ahead with AI,Work-life balance and passion for running marathons,Excited for growth at Netgain, running 100k and traveling in 2025
We talk with Philip Elliott about his journey into and passion for the ServiceNow HR module.Philip Elliott on LinkedInPhilip Elliott on YoutubeABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is just some guy.Sponsor Us!
In this Fail Faster episode, we catch up with Derek Nohr, Director of Corporate Solutions (ServiceNow and Atlassian) at Avalara once again. We discuss his team's remarkable growth and also explore the impactful role of generative AI and Now Assist in revolutionizing ITSM. Derek shares insights on the importance of data quality for AI success and his vision for enhancing employee experiences in 2025. Tune in to discover future trends, challenges in adapting new technologies, and Derek's personal and professional resolutions for the year ahead.
In this episode, we explore how ServiceNow’s Agentic AI / AI Agent framework is revolutionizing enterprise workflows. Joined by Victor Chen, Outbound Product Manager at ServiceNow, we dive into how AI agents leverage data, workflows, and automation to drive efficiency and productivity at scale. Lern more on https://www.servicenow.comSee omnystudio.com/listener for privacy information.
Today's guest is Andreea Ioan, Senior Expert IT Platform Manager at OMV in Vienna, Austria. Founded in 1956, OMV focus on the exploration, production and distribution of oil and natural gas, as well as providing energy solutions, including renewable energy and sustainable technologies. OMV operates in multiple sectors, including refining, chemicals and gas, with an emphasis on innovation and environmental responsibility. They aim to contribute to the global energy transition while maintaining a commitment to high standards in sustainability and safety.Andreea is a highly motivated and detail-oriented Senior IT Expert. With a background in Project Management, Process Management and Service Management, she is skilled in managing complex projects and initiatives from start to finish. With a proven track record of success in a large international organization, Andreea brings a wealth of experience in developing and executing strategies that drive growth and profitability. Her expertise includes Project Planning and Execution, Budget Management, Stakeholder Engagement and Business Process Design/Improvement.In the episode, Andreea discusses:Her career journey from Romania to Austria, focusing on personal growth,Relocating involves challenges, growth, decision-making and family support,Starting with ITSM in 2019 and growing the platform with 10+ modules,How governance, operating models and health checks ensure platform success,Why ITSM is her favourite module due to its foundational role,Starting with a pilot for Gen AI using personas, feedback and agility,Implementing Gen AI through weekly sprints, testing and user sessions,Observing efficiency gains and time savings led to adopting Gen AI,Why slowing down helps growth, reflection and overcoming challenges,Advice to embrace fear, take risks and growth will follow
Today's guest is Lars-Åke Bolk, Principal Solutions Architect at Axians in Sweden. Founded in 1993, Axians is an international brand specializing in IT and Information and Communication Technology. They have built the business by trying to be closer, faster and more flexible than the largest IT suppliers. Axians is aimed at businesses that place the highest possible demands on customer service, specialist knowledge, availability, and IT & telecom systems that work around the clock, 365 days a year.Lars is a trusted advisor in digital transformation with ServiceNow, specializing in technology strategy, governance, solution design and architecture. He provides best practice guidance to support customers across technical planning and execution - helping them build the right technical strategy, implementation plan, platform governance process and operating model. As one of the few examined ServiceNow Certified Master Architects in Europe, Lars brings deep expertise to every engagement.In the episode, Lars-Åke talks about:His background as a ServiceNow expert, speaker and mentor,Transitioning into ServiceNow from BMC Remedy, building ITSM practice,Training as a Certified Master Architect,Challenging program focused on leadership, communication & strategic alignment,How CMA training expands knowledge, aligning tech with business value,Focus on business value, governance, mentorship and knowledge sharing,Advice to stay humble, build a network, understand value and seek help
In this episode of the Agilists: Aspire and Achieve podcast, host Renae Craven chats to Emily Lint about her journey into entrepreneurship. Emily shares her insights into how she made the decision to work for herself and how she prepared herself for that. Emily talks about how she finds clients and wins work and what she has learnt about herself and entrepreneurship along the way. About the Featured Guest Emily Lint is a budding industry leader in the realm of business agility. Energetic and empathetic she leverages her knowledge of psychology, business, technology, and mindfulness to create a cocktail for success for her clients and peers. Her agile journey officially started in 2018 with a big move from Montana to New Mexico going from traditional ITSM and project management methodologies to becoming an agile to project management translator for a big government research laboratory. From then on she was hooked on this new way of working. The constant innovation, change, and retrospection cured her ever present craving to enable organizations to be better, do better, and provide an environment where her co-workers could thrive. Since then she has started her own company and in partnership with ICON Agility Services serves, coaches, and trains clients of all industries in agile practices, methodologies, and most importantly, mindset. Please check out her website (www.lintagility.com) to learn more. Follow Emily on LinkedIn https://www.linkedin.com/in/emilylint//) The Women in Agile community champions inclusion and diversity of thought, regardless of gender, and this podcast is a platform to share new voices and stories with the Agile community and the business world, because we believe that everyone is better off when more, diverse ideas are shared. Podcast Library: www.womeninagile.org/podcast Women in Agile Org Website: www.womeninagile.org Connect with us on social media! LinkedIn: www.linkedin.com/company/womeninagile/ Instagram: www.instagram.com/womeninagile/ Twitter: www.twitter.com/womeninagileorg Please take a moment to rate and review the Women in Agile podcast on your favorite podcasting platform. This is the best way to help us amplify the voices and wisdom of the talent women and allies in our community! Be sure to take a screenshot of your rating and review and post it on social media with the hashtag #womeninagile to help spread the word and continue to elevate Women in Agile. About our Host Renae Craven has been coaching individuals, teams and organizations for over 13 years and has spent a lot of time investing in and formalizing her professional coaching skills in recent years. Renae's passion is leading and coaching organizations and as a Certified Team Coach with Scrum Alliance, she helps teams to find their rhythm and pace that balances learning with delivery. Renae established her own company NaeCrave Pty Ltd (www.naecrave.com.au) in 2020 and keeps herself busy with coaching and training delivery. Renae is also a certified BASI Pilates instructor and runs her own pilates studio in Brisbane, Australia. She has a YouTube channel called ‘Pilates for the Office Worker' which features short 5 minute guided sessions that anyone can incorporate into their day, especially those of us who have been sitting down for extended periods. Subscribe to her channel Crave Pilates. Renae has been organizing the Women in Agile group in Brisbane since 2018. You can follow Renae on LinkedIn (https://www.linkedin.com/in/renaecraven/).
Success on ServiceNow isn't JUST a factor of a good deployment. There's a number of disciplines and mindsets that go into building and maintaining a successful ServiceNow experience.MENTIONED IN THIS EPISODE- The Power of Stakeholder & User Councils- Establishing ServiceNow Architecture Standards - Documenting ServiceNow Deployments - Getting Better at CommunicationThanks to our sponsors,- Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandthedukeABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!
Today's guest is Amarjeet Pal, ServiceNow Platform Architect at Advania UK. Advania empowers people to create sustainable value with the clever use of technology. As one of Microsoft's leading partners in the UK - specialising in Azure, Security, Dynamics 365 and Microsoft 365 - Advania have become a specialist at helping customers get the most out of their investment. Their deep expertise has led to a long track record of success delivering transformational IT services and solutions for their customers.With over nine years of experience in ServiceNow, Amarjeet has successfully delivered enhanced solutions for various ITSM products. In his current role, he designs, implements and customizes Service Management solutions for large and complex infrastructures. He leverages his domain separation expertise to ensure security, scalability and efficiency for multiple clients and environments. Amarjeet was recognized as a ServiceNow Community Rising Star in 2023 and 2024 for his contributions to the ServiceNow community.In the episode, Amarjeet talks about:His journey to becoming a ServiceNow community trailblazer,How his inspiring podcast connect experts' stories with newcomers,Podcasting reveals trends, expert insights and future opportunities,Live streaming to simplify podcasting for a busy schedule,ServiceNow AI, Delta exams and future learning trends,Why podcasts in audio format are convenient and accessible
It can be challenging translating your past work experience into value, especially when you're new to the ecosystem.In this episode we talk about how understanding scale, type, and agency in work can help bridge the narrative gap.We hope this helps you increase number and success of your interviews.MENTIONED IN THIS EPISODE- Titans of ServiceNow - Travis Toulson- Role Explanations--- ServiceNow Admin--- ServiceNow Implementer--- ServiceNow BA--- ServiceNow Engagement Manager--- ServiceNow Architect (Episode 1 & Episode 2)Thanks to our sponsors,- Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandthedukeABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!
In this episode of the Agilists: Aspire and Achieve In Your Career video podcast series, we dive into the art of making your coaching stick and what it means to be truly effective in your Agile role. We'll explore how to show your value as an Agilist, maintain your confidence, and keep evolving in a world where Agile can become status quo. Join us as we unpack strategies for staying relevant, pushing the envelope, and sustaining not just teams, but your own career. About the Featured Guest Follow Jess Brock on LinkedIn (https://www.linkedin.com/in/jessicalynnbrock/) The Women in Agile community champions inclusion and diversity of thought, regardless of gender, and this podcast is a platform to share new voices and stories with the Agile community and the business world, because we believe that everyone is better off when more, diverse ideas are shared. Podcast Library: www.womeninagile.org/podcast Women in Agile Org Website: www.womeninagile.org Connect with us on social media! LinkedIn: www.linkedin.com/company/womeninagile/ Instagram: www.instagram.com/womeninagile/ Twitter: www.twitter.com/womeninagileorg Please take a moment to rate and review the Women in Agile podcast on your favorite podcasting platform. This is the best way to help us amplify the voices and wisdom of the talent women and allies in our community! Be sure to take a screenshot of your rating and review and post it on social media with the hashtag #womeninagile to help spread the word and continue to elevate Women in Agile. About our Host Emily Lint is a budding industry leader in the realm of business agility. Energetic and empathetic she leverages her knowledge of psychology, business, technology, and mindfulness to create a cocktail for success for her clients and peers. Her agile journey officially started in 2018 with a big move from Montana to New Mexico going from traditional ITSM and project management methodologies to becoming an agile to project management translator for a big government research laboratory. From then on she was hooked on this new way of working. The constant innovation, change, and retrospection cured her ever present craving to enable organizations to be better, do better, and provide an environment where her co-workers could thrive. Since then she has started her own company and in partnership with ICON Agility Services serves, coaches, and trains clients of all industries in agile practices, methodologies, and most importantly, mindset. Please check out her website (www.lintagility.com) to learn more. You can also follow Emily on LinkedIn (https://www.linkedin.com/in/emilylint/). About our Sponsor Scrum.org is the Home of Scrum, founded in 2009 by Scrum co-creator Ken Schwaber focused on helping people and teams solve complex problems by improving how they work through higher levels of professionalism. Scrum.org provides free online resources, consistent experiential live training, ongoing learning paths, and certification for people with all levels of Scrum knowledge. You can learn more about the organization by visiting www.scrum.org.
On this episode of the Women in Agile podcast, Emily Lint sits down with Paula Susman to discuss people managers and agile transformations; what is and is not necessary as an Agilist to help managers transform and how do you set yourself and managers or leaders up for success in the long run to let go of command-and-control. About the Featured Guest Paula Susman is an accomplished and solutions-driven Agile Coach with 8 years of multifaceted experience in Agile transformations, process improvement and team management. Proven track record of success in blending and building highly evolved teams with Agile approaches within the SDLC. Follow Paula Susman on LinkedIn The Women in Agile community champions inclusion and diversity of thought, regardless of gender, and this podcast is a platform to share new voices and stories with the Agile community and the business world, because we believe that everyone is better off when more, diverse ideas are shared. Podcast Library: www.womeninagile.org/podcast Women in Agile Org Website: www.womeninagile.org Connect with us on social media! LinkedIn: www.linkedin.com/company/womeninagile/ Instagram: www.instagram.com/womeninagile/ Twitter: www.twitter.com/womeninagileorg Please take a moment to rate and review the Women in Agile podcast on your favorite podcasting platform. This is the best way to help us amplify the voices and wisdom of the talent women and allies in our community! Be sure to take a screenshot of your rating and review and post it on social media with the hashtag #womeninagile to help spread the word and continue to elevate Women in Agile. About our Host Emily Lint is a budding industry leader in the realm of business agility. Energetic and empathetic she leverages her knowledge of psychology, business, technology, and mindfulness to create a cocktail for success for her clients and peers. Her agile journey officially started in 2018 with a big move from Montana to New Mexico going from traditional ITSM and project management methodologies to becoming an agile to project management translator for a big government research laboratory. From then on she was hooked on this new way of working. The constant innovation, change, and retrospection cured her ever present craving to enable organizations to be better, do better, and provide an environment where her co-workers could thrive. Since then she has started her own company and in partnership with ICON Agility Services serves, coaches, and trains clients of all industries in agile practices, methodologies, and most importantly, mindset. Please check out her website (www.lintagility.com) to learn more. You can also follow Emily on LinkedIn (https://www.linkedin.com/in/emilylint/). About our Sponsor Scrum.org is the Home of Scrum, founded in 2009 by Scrum co-creator Ken Schwaber focused on helping people and teams solve complex problems by improving how they work through higher levels of professionalism. Scrum.org provides free online resources, consistent experiential live training, ongoing learning paths, and certification for people with all levels of Scrum knowledge. You can learn more about the organization by visiting www.scrum.org.
In this episode of the Aspire and Achieve In Your Agile Career podcast series, Emily Lint speaks with Anne Monteiro about her global transitions in coaching and product management. Together they explore how to navigate uncertainty in your Agile career and identify business areas that align with your skills as well as how to identify emerging trends to stay on the top of your game in the product management and coaching space. About the Featured Guest Anne Bravieira Monteiro is an expert in Agile methodologies, project management, and product development. As a Product and Agile Coach at HelloFresh with over ten years at IBM, Anne led agile transformations to boost team performance and customer satisfaction. Anne advocates for diversity, openness, and empathy believing these values are key to overcoming challenges and is passionate about creating tech products that simplify life. Follow Anne Bravieira Monteiro on LinkedIn (www.linkedin.com/in/anne-bravieira) The Women in Agile community champions inclusion and diversity of thought, regardless of gender, and this podcast is a platform to share new voices and stories with the Agile community and the business world, because we believe that everyone is better off when more, diverse ideas are shared. Podcast Library: www.womeninagile.org/podcast Women in Agile Org Website: www.womeninagile.org Connect with us on social media! LinkedIn: www.linkedin.com/company/womeninagile/ Instagram: www.instagram.com/womeninagile/ Twitter: www.twitter.com/womeninagileorg Please take a moment to rate and review the Women in Agile podcast on your favorite podcasting platform. This is the best way to help us amplify the voices and wisdom of the talent women and allies in our community! Be sure to take a screenshot of your rating and review and post it on social media with the hashtag #womeninagile to help spread the word and continue to elevate Women in Agile. About our Host Emily Lint is a budding industry leader in the realm of business agility. Energetic and empathetic she leverages her knowledge of psychology, business, technology, and mindfulness to create a cocktail for success for her clients and peers. Her agile journey officially started in 2018 with a big move from Montana to New Mexico going from traditional ITSM and project management methodologies to becoming an agile to project management translator for a big government research laboratory. From then on she was hooked on this new way of working. The constant innovation, change, and retrospection cured her ever present craving to enable organizations to be better, do better, and provide an environment where her co-workers could thrive. Since then she has started her own company and in partnership with ICON Agility Services serves, coaches, and trains clients of all industries in agile practices, methodologies, and most importantly, mindset. Please check out her website (www.lintagility.com) to learn more. You can also follow Emily on LinkedIn (https://www.linkedin.com/in/emilylint/). About our Sponsor Scrum.org is the Home of Scrum, founded in 2009 by Scrum co-creator Ken Schwaber focused on helping people and teams solve complex problems by improving how they work through higher levels of professionalism. Scrum.org provides free online resources, consistent experiential live training, ongoing learning paths, and certification for people with all levels of Scrum knowledge. You can learn more about the organization by visiting www.scrum.org.
In this episode, we discussed what sustainability truly means and why agilists are uniquely positioned to lead impactful sustainability initiatives. Joined by Joanne and Ann Marie, we explored their journeys into agility and sustainability, as well as two key World Work initiatives: The Week and the Sustainability Incubator Project. About the Featured Guests Ann-Marie Kong: Ann-Marie Kong is a facilitator, coach, practitioner, change agent, avid learner, and community grower. She serves as WIA World Work Awareness into Action Program Director facilitating The Week and inviting Agilists to join us to get to a tipping point soon. She is living her life's purpose, shifting from a life of success to a life of service, and making a difference by sharing enduring love. Follow Ann-Marie Kong on LinkedIn Joanne Stone: Joanne is in their third year leading the Agilists for Sustainability movement. She founded Sustainability Incubator Projects, We Hope Magazine, and the Agilists4Planet Conference, which showcases the inspiring stories of Agilists in sustainability. Other facts: she practices laughing meditation and loves being with her two dogs and four daughters. Follow Joanne Stone on LinkedIn Reference(s) World Work on Women in Agile: https://womeninagile.org/world-work/ The Women in Agile community champions inclusion and diversity of thought, regardless of gender, and this podcast is a platform to share new voices and stories with the Agile community and the business world, because we believe that everyone is better off when more, diverse ideas are shared. Podcast Library: www.womeninagile.org/podcast Women in Agile Org Website: www.womeninagile.org Connect with us on social media! LinkedIn: www.linkedin.com/company/womeninagile/ Instagram: www.instagram.com/womeninagile/ Twitter: www.twitter.com/womeninagileorg Please take a moment to rate and review the Women in Agile podcast on your favorite podcasting platform. This is the best way to help us amplify the voices and wisdom of the talent women and allies in our community! Be sure to take a screenshot of your rating and review and post it on social media with the hashtag #womeninagile to help spread the word and continue to elevate Women in Agile. About our Host Emily Lint is a budding industry leader in the realm of business agility. Energetic and empathetic she leverages her knowledge of psychology, business, technology, and mindfulness to create a cocktail for success for her clients and peers. Her agile journey officially started in 2018 with a big move from Montana to New Mexico going from traditional ITSM and project management methodologies to becoming an agile to project management translator for a big government research laboratory. From then on she was hooked on this new way of working. The constant innovation, change, and retrospection cured her ever present craving to enable organizations to be better, do better, and provide an environment where her co-workers could thrive. Since then she has started her own company and in partnership with ICON Agility Services serves, coaches, and trains clients of all industries in agile practices, methodologies, and most importantly, mindset. Please check out her website (www.lintagility.com) to learn more. You can also follow Emily on LinkedIn (https://www.linkedin.com/in/emilylint/). About our Sponsor Scrum.org is the Home of Scrum, founded in 2009 by Scrum co-creator Ken Schwaber focused on helping people and teams solve complex problems by improving how they work through higher levels of professionalism. Scrum.org provides free online resources, consistent experiential live training, ongoing learning paths, and certification for people with all levels of Scrum knowledge. You can learn more about the organization by visiting www.scrum.org.
In this episode, Emily chats with Lyssa Adkins and her newest venture with the Women in Agile community: World Work. We dive into what this program is, why it matters, and how it can mobilize the agile community to serve the world beyond the workplace. Let's uncover why agilists are uniquely positioned to be a force for good and create a ripple effect of positive impact. About the Featured Guest Lyssa Adkins is an internationally-recognized thought leader and the author of Coaching Agile Teams which has sold over 75,000 copies. Lyssa's focus is inspiring the worldwide network of agilists to see the devastating planetary challenges we are already experiencing as an opportunity to express their agile superpowers to make a massively positive impact. Follow Lyssa Adkins on LinkedIn Follow Lyssa on Instagram (@lyssaadkins) Reference(s) Women in Agile World Work: https://womeninagile.org/world-work/ The Women in Agile community champions inclusion and diversity of thought, regardless of gender, and this podcast is a platform to share new voices and stories with the Agile community and the business world, because we believe that everyone is better off when more, diverse ideas are shared. Podcast Library: www.womeninagile.org/podcast Women in Agile Org Website: www.womeninagile.org Connect with us on social media! LinkedIn: www.linkedin.com/company/womeninagile/ Instagram: www.instagram.com/womeninagile/ Twitter: www.twitter.com/womeninagileorg Please take a moment to rate and review the Women in Agile podcast on your favorite podcasting platform. This is the best way to help us amplify the voices and wisdom of the talent women and allies in our community! Be sure to take a screenshot of your rating and review and post it on social media with the hashtag #womeninagile to help spread the word and continue to elevate Women in Agile. About our Host Emily Lint is a budding industry leader in the realm of business agility. Energetic and empathetic she leverages her knowledge of psychology, business, technology, and mindfulness to create a cocktail for success for her clients and peers. Her agile journey officially started in 2018 with a big move from Montana to New Mexico going from traditional ITSM and project management methodologies to becoming an agile to project management translator for a big government research laboratory. From then on she was hooked on this new way of working. The constant innovation, change, and retrospection cured her ever present craving to enable organizations to be better, do better, and provide an environment where her co-workers could thrive. Since then she has started her own company and in partnership with ICON Agility Services serves, coaches, and trains clients of all industries in agile practices, methodologies, and most importantly, mindset. Please check out her website (www.lintagility.com) to learn more. You can also follow Emily on LinkedIn (https://www.linkedin.com/in/emilylint/). About our Sponsor Scrum.org is the Home of Scrum, founded in 2009 by Scrum co-creator Ken Schwaber focused on helping people and teams solve complex problems by improving how they work through higher levels of professionalism. Scrum.org provides free online resources, consistent experiential live training, ongoing learning paths, and certification for people with all levels of Scrum knowledge. You can learn more about the organization by visiting www.scrum.org.
In this episode of Ticket Volume, Matt Beran reunites with ITSM legends Rob England, Claire Agutter, and Mark Smalley to explore how 2024 shaped IT Service Management and what trends will define the years ahead. This dynamic conversation revisits last year's predictions, reflects on the year's pivotal events, and delves into the evolving landscape of Service Management. Here's a sneak peek: 1. Why the open-source model faced challenges in 2024—and what it means for IT teams. 2. How AI is transforming workflows and becoming an integral part of ITSM. 3. The rise of niche professional communities and the shifting role of platforms like LinkedIn. 4. Cybersecurity wake-up calls and strategies for securing IT supply chains. 5. Predictions for 2025, including human-centric ITSM, sustainability, and adaptive frameworks. Join us for a thought-provoking discussion packed with insights, advice, and a few philosophical gems from three of ITSM's brightest minds. Whether you're an IT pro or just curious about the future of Service Management, this episode is a must-watch! Don't forget to like, subscribe, and share your take on the trends shaping ITSM in the comments below!
Service Management Leadership Podcast with Jeffrey Tefertiller
Welcome to Service Notes, the ultimate podcast for diving deep into the dynamic world of IT Service Management, hosted by Rina Brahmbhatt! Whether you're a seasoned professional or just curious about the field, this podcast is your go-to source for insights, success stories, and expert advice. Join Rina as she explores how technology, people, and processes come together to deliver incredible value in today's fast-paced business environments. Each episode features engaging conversations with industry experts, offering a behind-the-scenes look at the challenges and triumphs that define the ITSM landscape. Discover what it takes to be the glue that holds IT together, ensuring everything runs smoothly from behind the scenes. Learn how you can make a visible impact every single day by mastering the art of service management. Subscribe now to ServiceNotes and embark on an exciting journey of learning and growth. Tune in, stay inspired, and transform your career with the knowledge and motivation you'll gain from each episode. Keep learning, keep growing, and thank you for listening to Servic
Service Management Leadership Podcast with Jeffrey Tefertiller
Welcome to Service Notes, the ultimate podcast for diving deep into the dynamic world of IT Service Management, hosted by Rina Brahmbhatt! Whether you're a seasoned professional or just curious about the field, this podcast is your go-to source for insights, success stories, and expert advice. Join Rina as she explores how technology, people, and processes come together to deliver incredible value in today's fast-paced business environments. Each episode features engaging conversations with industry experts, offering a behind-the-scenes look at the challenges and triumphs that define the ITSM landscape. Discover what it takes to be the glue that holds IT together, ensuring everything runs smoothly from behind the scenes. Learn how you can make a visible impact every single day by mastering the art of service management. Subscribe now to ServiceNotes and embark on an exciting journey of learning and growth. Tune in, stay inspired, and transform your career with the knowledge and motivation you'll gain from each episode. Keep learning, keep growing, and thank you for listening to ServiceNotes!
In this episode of the Identity at the Center podcast, hosts Jeff and Jim dive into the concept of Identity Security Posture Management (ISPM) with Henrique Teixeira, Senior Vice President of Strategy at Saviynt and former Gartner analyst. Henrique explains ISPM as an Apple Watch for your identity program, focusing on preventive measures before an attack occurs. The discussion also covers the upcoming Gartner IAM Summit, AI's impact on identity management, and the anticipated trends for 2025. Additionally, they explore the differences between AI copilot, agent, and bot, and the future of non-human identity management. Henrique shares insights on balancing ITSM front ends with IGA systems and emphasizes the importance of continuous security investment. Tune in for a comprehensive look at ISPM, AI, and the evolving identity security landscape. Chapters 00:00 Welcome to the Podcast 01:47 Gartner IAM Summit Preview 04:48 Guest Introduction: Henrique Teixeira 05:28 Henrique's Career Transition 10:12 Conference Experiences and Insights 14:10 Understanding ISPM and ITDR 29:16 AI in Identity Management 35:58 Debating the Future of AI in IGA Systems 37:09 Evolution of Access Request Systems 37:59 The Rise of ChatOps in Identity Management 40:26 Multi-Channel Identity and Access Management 45:54 Influencers and Inspirations in Identity Strategy 49:06 Reflecting on 2024: Trends and Predictions 54:31 Looking Ahead: Identity and AI in 2025 01:02:50 Boxing Talk: Mike Tyson vs. Jake Paul 01:08:17 Wrapping Up: Final Thoughts and Farewells Connect with Henrique: https://www.linkedin.com/in/bernardes Learn more about Saviynt: https://saviynt.com/ Prevention + ITDR Venn Diagram - https://www.linkedin.com/posts/rezasoltani_identitysecurity-ispm-itdr-activity-7203522819014500353-8Kv_/ Connect with us on LinkedIn: Jim McDonald: https://www.linkedin.com/in/jimmcdonaldpmp/ Jeff Steadman: https://www.linkedin.com/in/jeffsteadman/ Visit the show on the web at http://idacpodcast.com Keywords: Identity Security, IAM, Digital Identity, AI, Artificial Intelligence, ISPM, ITDR, IGA, Gartner IAM Summit, Cybersecurity, Cloud Security, Machine Identity, Non-Human Identity, Podcast, Interview, Saviynt, Henrique Teixeira, Jim McDonald, Jeff Steadman
In this episode of the Agilists: Aspire and Achieve podcast, host Emily List and guest Katie Rose Kaufman share advice on how to find the next step in your career journey as an early career individual including understanding what you like, what you can bring to a role and how you can transfer your skills into new roles. About the Featured Guest Katie Rose Kaufman has 7 years of experience as an artist and as an agilist. Katie Rose went to college thinking she would be a photographer. But after running a business, going back to school to get her MBA, 2 internships, 1 conversion, and 2 more full time jobs later, Katie Rose found her calling as the glue that holds teams together. She leads teams and trains in continuous improvement and learning! Follow Katie Rose Kaufman on LinkedIn (https://www.linkedin.com/in/katierosek/) The Women in Agile community champions inclusion and diversity of thought, regardless of gender, and this podcast is a platform to share new voices and stories with the Agile community and the business world, because we believe that everyone is better off when more, diverse ideas are shared. Podcast Library: www.womeninagile.org/podcast Women in Agile Org Website: www.womeninagile.org Connect with us on social media! LinkedIn: www.linkedin.com/company/womeninagile/ Instagram: www.instagram.com/womeninagile/ Twitter: www.twitter.com/womeninagileorg Please take a moment to rate and review the Women in Agile podcast on your favorite podcasting platform. This is the best way to help us amplify the voices and wisdom of the talent women and allies in our community! Be sure to take a screenshot of your rating and review and post it on social media with the hashtag #womeninagile to help spread the word and continue to elevate Women in Agile. About our Host Emily Lint is a budding industry leader in the realm of business agility. Energetic and empathetic she leverages her knowledge of psychology, business, technology, and mindfulness to create a cocktail for success for her clients and peers. Her agile journey officially started in 2018 with a big move from Montana to New Mexico going from traditional ITSM and project management methodologies to becoming an agile to project management translator for a big government research laboratory. From then on she was hooked on this new way of working. The constant innovation, change, and retrospection cured her ever present craving to enable organizations to be better, do better, and provide an environment where her co-workers could thrive. Since then she has started her own company and in partnership with ICON Agility Services serves, coaches, and trains clients of all industries in agile practices, methodologies, and most importantly, mindset. Please check out her website (www.lintagility.com) to learn more. You can also follow Emily on LinkedIn (https://www.linkedin.com/in/emilylint/). About our Sponsor Scrum.org is the Home of Scrum, founded in 2009 by Scrum co-creator Ken Schwaber focused on helping people and teams solve complex problems by improving how they work through higher levels of professionalism. Scrum.org provides free online resources, consistent experiential live training, ongoing learning paths, and certification for people with all levels of Scrum knowledge. You can learn more about the organization by visiting www.scrum.org.
In this podcast conversation, we discussed vision journey mapping, what it is and how it can help your team, organization, or yourself to vision for the future…whatever that future may be. From setting yourself and your teams up with the emotional capacity to have the conversation, to working through negative manifestations, to creating a self-paced plan, this episode will leave you jumping to craft your vision board. About the Featured Guest Temi has 15+ years of industry experience in product, project & change management and business analysis across the United Kingdom & North America. She has worked in start-ups, scale-ups and matured enterprises within B2B, B2C. She is a Maxwell certified leadership coach, a behavioral consultant and an executive coach. She works with technology organizations on team transformation. Follow Temi Bolaji-Jegede on LinkedIn References: Value List Template | Miroverse (To identify your values) Visioning Journey Map Template | Miroverse https://tinyurl.com/energyemotionsmc: A masterclass on building your emotional capacity masterclass (understanding the emotion & energy connection) The Women in Agile community champions inclusion and diversity of thought, regardless of gender, and this podcast is a platform to share new voices and stories with the Agile community and the business world, because we believe that everyone is better off when more, diverse ideas are shared. Podcast Library: www.womeninagile.org/podcast Women in Agile Org Website: www.womeninagile.org Connect with us on social media! LinkedIn: www.linkedin.com/company/womeninagile/ Instagram: www.instagram.com/womeninagile/ Twitter: www.twitter.com/womeninagileorg Please take a moment to rate and review the Women in Agile podcast on your favorite podcasting platform. This is the best way to help us amplify the voices and wisdom of the talent women and allies in our community! Be sure to take a screenshot of your rating and review and post it on social media with the hashtag #womeninagile to help spread the word and continue to elevate Women in Agile. About our Host: Emily Lint is a budding industry leader in the realm of business agility. Energetic and empathetic she leverages her knowledge of psychology, business, technology, and mindfulness to create a cocktail for success for her clients and peers. Her agile journey officially started in 2018 with a big move from Montana to New Mexico going from traditional ITSM and project management methodologies to becoming an agile to project management translator for a big government research laboratory. From then on she was hooked on this new way of working. The constant innovation, change, and retrospection cured her ever present craving to enable organizations to be better, do better, and provide an environment where her co-workers could thrive. Since then she has started her own company and in partnership with ICON Agility Services serves, coaches, and trains clients of all industries in agile practices, methodologies, and most importantly, mindset. Please check out her website (www.lintagility.com) to learn more. You can also follow Emily on LinkedIn (https://www.linkedin.com/in/emilylint/). About our Sponsor Scrum.org is the Home of Scrum, founded in 2009 by Scrum co-creator Ken Schwaber focused on helping people and teams solve complex problems by improving how they work through higher levels of professionalism. Scrum.org provides free online resources, consistent experiential live training, ongoing learning paths, and certification for people with all levels of Scrum knowledge. You can learn more about the organization by visiting www.scrum.org.
In this episode of TechBytes, AI Governance Product Manager at ServiceNow, Louis Philip Morin, discusses the critical aspects of trust in AI. The conversation delves into the challenges of creating AI experiences free from toxic and malicious language, highlighting the role of Now Assist Guardian in customizing user experiences. The episode explores the nuances of offensive language, prompt injections, and hallucinations in AI, emphasizing the importance of user control, transparency, and the ethical considerations in handling AI-generated content. Morin explains the importance of trust, user feedback, and the collaborative efforts between ServiceNow and its customers to ensure AI tools are effective and reliable. 00:00 Introduction to AI Behavior Challenges00:16 Welcome and Introduction to Louis Philip Morin00:54 The Importance of Trust in AI01:29 Understanding Now Assist Guardian02:04 Challenges in AI User Experience06:25 Dealing with Offensive and Toxic Content10:11 Methods for Identifying and Handling Offensive Content15:29 Cultural Sensitivity and Regional Differences18:00 User Control and Transparency in AI20:59 Balancing AI Accuracy and User Trust 21:54 Conclusion and Future Directions Host - Bobby Brill Guest - Louis Philip Morin #servicenow #servicenowdemo #nowassist #nowassistguardian ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455 For general information about ServiceNow, visit: http://www.servicenow.com/See omnystudio.com/listener for privacy information.
In this episode of TechBytes, AI Governance Product Manager at ServiceNow, Louis Philip Morin, discusses the critical aspects of trust in AI. The conversation delves into the challenges of creating AI experiences free from toxic and malicious language, highlighting the role of Now Assist Guardian in customizing user experiences. The episode explores the nuances of offensive language, prompt injections, and hallucinations in AI, emphasizing the importance of user control, transparency, and the ethical considerations in handling AI-generated content. Morin explains the importance of trust, user feedback, and the collaborative efforts between ServiceNow and its customers to ensure AI tools are effective and reliable. 00:00 Introduction to AI Behavior Challenges00:16 Welcome and Introduction to Louis Philip Morin00:54 The Importance of Trust in AI01:29 Understanding Now Assist Guardian02:04 Challenges in AI User Experience06:25 Dealing with Offensive and Toxic Content10:11 Methods for Identifying and Handling Offensive Content15:29 Cultural Sensitivity and Regional Differences18:00 User Control and Transparency in AI20:59 Balancing AI Accuracy and User Trust 21:54 Conclusion and Future Directions Host - Bobby Brill Guest - Louis Philip Morin #servicenow #servicenowdemo #nowassist #nowassistguardian ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455 For general information about ServiceNow, visit: http://www.servicenow.com/See omnystudio.com/listener for privacy information.
Today's guest is Alexander Vershinskiy, ServiceNow Practice Lead – Americas at Calitii. Founded in 2023, Calitii is a specialist ServiceNow partner, experienced in delivering major programmes in complex, highly regulated environments. Their team's design centred approach ensures implementations are accelerated across the organisation, future proofing for tomorrow's competitive environment. Calitii enables major organisations to unlock the full potential of ServiceNow, driving efficiencies, increasing productivity, and facilitating collaboration for faster and more effective operations. Their experienced practitioner teams specialise in ServiceNow Excellence, Financial Services Operations, Resilience & GRC, Academy and DevOps. They can guide you in avoiding potential pitfalls and develop best practices to achieve success in your organisation. In the episode, Alexander talks about: His experience as an ITSM consultant and journey to Calitii , Providing tailored, transformative solutions for regulated industries , Sharing knowledge and building skilled teams to guide clients , Why he is carefully building a trusted, high-quality team , Offering impactful projects with a collaborative, growth-focused culture
Every month or two we see a thread asking for questions to ask ServiceNow job candidates.This episodes covers some strategies and question samples you can ask... even if you aren't a ServiceNow developer!MENTIONED IN THIS EPISODE- Glide AggregateThanks to our sponsors,- Clear Skye the optimized identity governance & security solution built natively on ServiceNow.- Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandthedukeABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!
In this episode of Ticket Volume, Matt Beran reconnects with the team behind JAMF's Service Management Office (SMO) to explore their journey and success stories! Featuring insights from Melissa Dunham, Senior Director of IT Support and Services, along with Kyle Carlson and Minta Wahlers, this conversation sheds light on the practical steps and challenges involved in building a thriving SMO. Here's a quick sneak peek: 1. How Knowledge Management boosts collaboration and efficiency. 2. Building trust and buy-in through thoughtful Change Management. 3. The essential distinctions between Release and Change Management. 4. Transforming IT Asset Management into a foundational practice. 5. The power of Organizational Change Management for smooth transitions. Tune in for an inspiring look into JAMF's SMO and learn valuable strategies to support your own ITSM initiatives!
Join us as we dive into the latest Ticket Volume - IT podcast episode with the insightful Kenneth "Kengon" Gonzalez! This time, Kenneth, a former Gartner analyst and industry advisor, shares why focusing on organizational capabilities (not just tools!) is the future of IT Service Management and business growth. If you've ever wondered if ITSM is dead, or why Gartner retired its famous Magic Quadrant, this is for you! Get ready for some bold perspectives and a reimagined approach to customer success and organizational improvement. Here's a quick sneak peek: 1. Why ITSM tools are losing their edge. 2. The power of organizational capabilities for real impact. 3. Moving from SLAs to XLAs for customer experience that matters. 4. Why maturity models might be holding you back. 5. The surprising reason Gartner retired the Magic Quadrant. Don't miss out on this refreshing look at ITSM and organizational evolution with Kenneth Gonzalez!
In this episode of the Agilists: Aspire and Achieve podcast, host Emily Lint and guest Theresa Given talk about their experiences with job layoffs and what they have learned about themselves through those times. About the Featured Guest Theresa Given discovered Scrum and Agile ten years ago. She has been exploring and experimenting since. Tere enjoys the world of possibilities; she's tried each Scrum accountability, tested multiple Agile practices, worked in varied industries across public, private and non-profit sectors. Currently, she coaches new Scrum Masters to explore their role and achieve greater efficacy with their teams. Follow Tere on LinkedIn (https://www.linkedin.com/in/theresagiven/) The Women in Agile community champions inclusion and diversity of thought, regardless of gender, and this podcast is a platform to share new voices and stories with the Agile community and the business world, because we believe that everyone is better off when more, diverse ideas are shared. Podcast Library: www.womeninagile.org/podcast Women in Agile Org Website: www.womeninagile.org Connect with us on social media! LinkedIn: www.linkedin.com/company/womeninagile/ Instagram: www.instagram.com/womeninagile/ Twitter: www.twitter.com/womeninagileorg Please take a moment to rate and review the Women in Agile podcast on your favorite podcasting platform. This is the best way to help us amplify the voices and wisdom of the talent women and allies in our community! Be sure to take a screenshot of your rating and review and post it on social media with the hashtag #womeninagile to help spread the word and continue to elevate Women in Agile. About our Host Emily Lint is a budding industry leader in the realm of business agility. Energetic and empathetic she leverages her knowledge of psychology, business, technology, and mindfulness to create a cocktail for success for her clients and peers. Her agile journey officially started in 2018 with a big move from Montana to New Mexico going from traditional ITSM and project management methodologies to becoming an agile to project management translator for a big government research laboratory. From then on she was hooked on this new way of working. The constant innovation, change, and retrospection cured her ever present craving to enable organizations to be better, do better, and provide an environment where her co-workers could thrive. Since then she has started her own company and in partnership with ICON Agility Services serves, coaches, and trains clients of all industries in agile practices, methodologies, and most importantly, mindset. Please check out her website (www.lintagility.com) to learn more. You can also follow Emily on LinkedIn (https://www.linkedin.com/in/emilylint/). About our Sponsor Scrum.org is the Home of Scrum, founded in 2009 by Scrum co-creator Ken Schwaber focused on helping people and teams solve complex problems by improving how they work through higher levels of professionalism. Scrum.org provides free online resources, consistent experiential live training, ongoing learning paths, and certification for people with all levels of Scrum knowledge. You can learn more about the organization by visiting www.scrum.org.
David van Heerden discusses the critical relationship between great IT and security. He emphasizes that true automation goes beyond simple digitization, advocating for the elimination of unnecessary processes. The conversation explores the importance of multi-factor authentication, IT service management (ITSM) practices, and the need for a user-centric approach in delivering IT solutions. David highlights the significance of aligning IT practices with business goals to enhance user experience and drive security initiatives effectively.
ServiceNow Platform Analytics Workspace is awesome! Rob and Mitch from Vividcharts join us for a discussion about how to prepare for a migration from traditional dashboards to this new framework. ABOUT VIVIDCHARTSCheck out VividChartsReporting Audit ServiceThanks to our sponsors,- Clear Skye the optimized identity governance & security solution built natively on ServiceNow.- Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandthedukeABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!
In this episode of the Agilists: Aspire and Achieve podcast, host Emily Lint and guest Allison Pollard introduce the Agilists: Aspire and Achieve video podcast series. Allison shares the background of the Women in Agile Mentorship program and how the program is helping those involved with their Agile careers. About the Featured Guest Allison helps engineering managers, team leads, Scrum Masters, and technology leaders have more productive interactions with their bosses, their peers, and their team members. Allison is an experienced coach and consultant who understands juggling delivery, change, and people. Allison is the Program Director for the Women in Agile Mentoring series. Follow Allison on LinkedIn (https://www.linkedin.com/in/allisonpollard/) Reference(s) Women in Agile Mentorship program: https://womeninagile.org/mentorship/ The Women in Agile community champions inclusion and diversity of thought, regardless of gender, and this podcast is a platform to share new voices and stories with the Agile community and the business world, because we believe that everyone is better off when more, diverse ideas are shared. Podcast Library: www.womeninagile.org/podcast Women in Agile Org Website: www.womeninagile.org Connect with us on social media! LinkedIn: www.linkedin.com/company/womeninagile/ Instagram: www.instagram.com/womeninagile/ Twitter: www.twitter.com/womeninagileorg Please take a moment to rate and review the Women in Agile podcast on your favorite podcasting platform. This is the best way to help us amplify the voices and wisdom of the talent women and allies in our community! Be sure to take a screenshot of your rating and review and post it on social media with the hashtag #womeninagile to help spread the word and continue to elevate Women in Agile. About our Host Emily Lint is a budding industry leader in the realm of business agility. Energetic and empathetic she leverages her knowledge of psychology, business, technology, and mindfulness to create a cocktail for success for her clients and peers. Her agile journey officially started in 2018 with a big move from Montana to New Mexico going from traditional ITSM and project management methodologies to becoming an agile to project management translator for a big government research laboratory. From then on she was hooked on this new way of working. The constant innovation, change, and retrospection cured her ever present craving to enable organizations to be better, do better, and provide an environment where her co-workers could thrive. Since then she has started her own company and in partnership with ICON Agility Services serves, coaches, and trains clients of all industries in agile practices, methodologies, and most importantly, mindset. Please check out her website (www.lintagility.com) to learn more. You can also follow Emily on LinkedIn (https://www.linkedin.com/in/emilylint/). About our Sponsor Scrum.org is the Home of Scrum, founded in 2009 by Scrum co-creator Ken Schwaber focused on helping people and teams solve complex problems by improving how they work through higher levels of professionalism. Scrum.org provides free online resources, consistent experiential live training, ongoing learning paths, and certification for people with all levels of Scrum knowledge. You can learn more about the organization by visiting www.scrum.org.
Today's guest is Aly Skidmore, ServiceNow Platform Owner at abrdn. Founded in 1825, abrdn is a global investment company that helps clients and customers plan, save and invest for the future. They are structured around three businesses - Investments, Adviser and Interactive Investor - each focused on the changing needs of their clients. The company's focus on four key strategic priorities - Asia, Sustainability, Alternatives, UK savings and wealth - enables them to meet the needs of clients across a range of markets. Aly is an energetic and creative ITIL 4 certified managing practitioner with extensive and varied experience in the implementation, running and ongoing transformation of IT services, enterprise service management toolsets and platforms. As a Platform owner and product lead, she is responsible for all aspects of the platform lifecycle for ITSM, SPM, SAM, ITOM and Event Management.She is currently leading the delivery of a two year strategic roadmap of platform growth and maturity across ITOM, AIOps, Service Management modernization and more. In the episode, Aly discusses: Her 20+ year journey in IT, service management and ServiceNow, An overview of abrdn's ServiceNow platform from major growth and upgrades, How Platform Owners adapt ServiceNow to diverse, evolving needs, Why networking with platform owners provides crucial support and empathy, Important to prioritize people, support your team and foster growth, The need to focus on outcomes, build trust and respect stakeholders, Why ServiceNow's capabilities require bridging gaps with stakeholders' perceptions, How ServiceNow user groups offer supportive, vibrant networking opportunities, The diverse and supportive ServiceNow ecosystem with strong inclusivity, How the industry has made progress, but the fight for full equality continues
Everyone talks about transparency and leadership, but you won't achieve that without an audience. We break down the reasons and methods for ServiceNow platform owners and consultants to set up user and executive councils for their ServiceNow programs.Thanks to our sponsors,- Clear Skye the optimized identity governance & security solution built natively on ServiceNow.- Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandthedukeABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!
In 2023 the US saw an all-time high workforce participation rate for mothers with young children, as well as the narrowest gender gap for workforce participation in history. However, women remain underrepresented in leadership roles, but why? In this episode Emily and Anne discuss the part that existing job structures and parental expectations present that continues to create barriers for career growth. They talk about the current statistics around this continuing conversation and what we can do as female leaders to balance this always tipping scale between being a leader, being a mother, and being a wholly fulfilled individual, first and foremost. About the Featured Guest Anne Shoemaker is a career strategist and executive coach, leveraging her 20+ years of experience to guide executive and aspiring executive women to leadership roles across various industries. Through personalized coaching, dynamic speaking engagements, and interactive workshops, Anne equips women with the tools they need to unlock their potential and achieve new levels of impact and fulfilment. Follow Anne Shoemaker on LinkedIn Follow Anne Shoemaker on Instagram @careeradvisoranne The Women in Agile community champions inclusion and diversity of thought, regardless of gender, and this podcast is a platform to share new voices and stories with the Agile community and the business world, because we believe that everyone is better off when more, diverse ideas are shared. Podcast Library: www.womeninagile.org/podcast Women in Agile Org Website: www.womeninagile.org Connect with us on social media! LinkedIn: www.linkedin.com/company/womeninagile/ Instagram: www.instagram.com/womeninagile/ Twitter: www.twitter.com/womeninagileorg Please take a moment to rate and review the Women in Agile podcast on your favorite podcasting platform. This is the best way to help us amplify the voices and wisdom of the talent women and allies in our community! Be sure to take a screenshot of your rating and review and post it on social media with the hashtag #womeninagile to help spread the word and continue to elevate Women in Agile. About our Host Emily Lint is a budding industry leader in the realm of business agility. Energetic and empathetic she leverages her knowledge of psychology, business, technology, and mindfulness to create a cocktail for success for her clients and peers. Her agile journey officially started in 2018 with a big move from Montana to New Mexico going from traditional ITSM and project management methodologies to becoming an agile to project management translator for a big government research laboratory. From then on she was hooked on this new way of working. The constant innovation, change, and retrospection cured her ever present craving to enable organizations to be better, do better, and provide an environment where her co-workers could thrive. Since then she has started her own company and in partnership with ICON Agility Services serves, coaches, and trains clients of all industries in agile practices, methodologies, and most importantly, mindset. Please check out her website (www.lintagility.com) to learn more. You can also follow Emily on LinkedIn (https://www.linkedin.com/in/emilylint/). About our Sponsor Scrum.org is the Home of Scrum, founded in 2009 by Scrum co-creator Ken Schwaber focused on helping people and teams solve complex problems by improving how they work through higher levels of professionalism. Scrum.org provides free online resources, consistent experiential live training, ongoing learning paths, and certification for people with all levels of Scrum knowledge. You can learn more about the organization by visiting www.scrum.org.
In this episode I chat with Becky Kuzma, a fast friend I made while at the Agile 2023 conference. Her talk on “How to Foster Neurodivergent Teams” inspired me and many others at the conference to look at the landscape of neurodiversity in the workplace with a different lens. Lots has been learned recently about neurodiversity and how it contributes to a more diverse and inclusive workplace as well as providing a lot of opportunities for individuals to consider their strengths in this traditional world, more than their weaknesses. As Emily and Becky, both diagnosed with ADHD later in life, discuss this topic we invite you to arrive with an open heart and an open mind as we dive deep in this hot business topic. About the Featured Guests Becky Kuzma is a "people-first" Agile Coach, she believes that the key to business agility starts with supporting and empowering employees. She pairs her background in biology with her experience as an Agile Coach to create a customized approach for organizations to achieve their desired business outcomes. She has worked with organizations in the education tech space in addition to non-profit biomedical research. Follow Becky Kuzma on LinkedIn (https://www.linkedin.com/in/becky-kuzma/) Reference(s) The Community Round Table (https://communityroundtable.com/) The Community Club (https://www.community.club/) The Women in Agile community champions inclusion and diversity of thought, regardless of gender, and this podcast is a platform to share new voices and stories with the Agile community and the business world, because we believe that everyone is better off when more, diverse ideas are shared. Podcast Library: www.womeninagile.org/podcast Women in Agile Org Website: www.womeninagile.org Connect with us on social media! LinkedIn: www.linkedin.com/company/womeninagile/ Instagram: www.instagram.com/womeninagile/ Twitter: www.twitter.com/womeninagileorg Please take a moment to rate and review the Women in Agile podcast on your favorite podcasting platform. This is the best way to help us amplify the voices and wisdom of the talent women and allies in our community! Be sure to take a screenshot of your rating and review and post it on social media with the hashtag #womeninagile. This will get you entered to a monthly drawing for a goodie bag of Women In Agile Org swag! About our Host Emily Lint is a budding industry leader in the realm of business agility. Energetic and empathetic she leverages her knowledge of psychology, business, technology, and mindfulness to create a cocktail for success for her clients and peers. Her agile journey officially started in 2018 with a big move from Montana to New Mexico going from traditional ITSM and project management methodologies to becoming an agile to project management translator for a big government research laboratory. From then on she was hooked on this new way of working. The constant innovation, change, and retrospection cured her ever present craving to enable organizations to be better, do better, and provide an environment where her co-workers could thrive. Since then she has started her own company and in partnership with ICON Agility Services serves, coaches, and trains clients of all industries in agile practices, methodologies, and most importantly, mindset. Please check out her website (www.lintagility.com) to learn more. You can also follow Emily on LinkedIn (https://www.linkedin.com/in/emilylint/). About our Sponsor Scrum.org is the Home of Scrum, founded in 2009 by Scrum co-creator Ken Schwaber focused on helping people and teams solve complex problems by improving how they work through higher levels of professionalism. Scrum.org provides free online resources, consistent experiential live training, ongoing learning paths, and certification for people with all levels of Scrum knowledge. You can learn more about the organization by visiting www.scrum.org.
In celebration of labor day, we talk about how do you know you're doing GOOD labor, and how to make sure your labor isn't exploited.And we conclude with a titanic labor that the ServiceNow community needs to address.ALSO MENTIONED:- Getting Better at Communication- CSDM with Mark Bodman- The Truth About Customization vs Configuration- Document Your SolutionsThanks to our sponsors,- Clear Skye the optimized identity governance & security solution built natively on ServiceNow.- Magic Mind the world's first mental performance shot. Get you up to 48% off your 1st subscription or 20% off one time purchases with code CJANDTHEDUKE20 at checkout. Claim it at: https://www.magicmind.com/cjandthedukeABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!
Today's guest is Martin Ivanov, Solutions Architect at Do IT Wise | An Inetum Group Company. Founded in 2010, Do IT Wise - part of the Inetum Group - is an international professional services and consulting company, focused on helping their customers thrive on their Digital Transformation journeys. They combine deep implementation knowledge and partnerships with leading software platforms such as ServiceNow and OpenText, professional expertise and excellent understanding of their client's problems to create the most suitable and valuable solutions for them. Martin is an experienced ServiceNow Solution Consultant with a demonstrated history of working in the consulting industry. He is skilled in ServiceNow Platform Administration and Development, ITSM, Custom application development, Integrations and Platform-wide scripting. Martin is a Certified Technical Architect (CTA) and holder of multiple ServiceNow mainline certifications. A ServiceNow Rising Star in 2022, 2023 ServiceNow Community MVP and 2023 ServiceNow Developer MVP, Martin is passionate about knowledge sharing and mentoring. In this episode, Martin talks about: Important career milestones including gaining CTA certification, Starting a ServiceNow architecture podcast and local meetup, Gaining inspiration and confidence from the ServiceNow community, How ServiceNow's rapid updates require focusing deeply in one area, How CSM addresses increased demand for digital services, Exploring predictive automation, like weather-based bakery production, Why GenAI shows potential, but adoption is currently limited, His day-to-role focusing on customer solutions with Do IT Wise, The growth of the HRSD Employee Service Center, His upcoming meetup in Bulgaria & hopes for Knowledge 2025
Nandini Bajaj joins Scott Hanselman to talk about the new alerting and reporting capabilities released by Azure BCDR (Business Continuity and Disaster Recovery) on the Business Continuity Center to monitor your estate protected with the Azure Site Recovery service. We announced built-in Site Recovery alerts on Azure Monitor so you can manage all your alerts on a single platform where you can configure notifications to various channels using webhook, ITSM etc. We also launched out-of-box reports for Azure Site Recovery which will give you a transparent view of the job details and replication health of protected items. With these reports you can now be ready for audit and executive updates by customizing them to your need. Configure your Log Analytics workspace and set up diagnostic settings to leverage the reports. Chapters 00:00 - Introduction 01:36 - Alerting 06:35 - Azure Monitor 08:47 - Reporting 14:40 - Wrap-up Recommended resources Built-in monitoring for Azure Site Recovery Configure Azure Site Recovery reports About Site Recovery Azure Site Recovery Create a Pay-as-You-Go account (Azure) Create a free account (Azure) Connect Scott Hanselman | Twitter/X: @SHanselman Azure Friday | Twitter/X: @AzureFriday Azure | Twitter/X: @Azure
Nandini Bajaj joins Scott Hanselman to talk about the new alerting and reporting capabilities released by Azure BCDR (Business Continuity and Disaster Recovery) on the Business Continuity Center to monitor your estate protected with the Azure Site Recovery service. We announced built-in Site Recovery alerts on Azure Monitor so you can manage all your alerts on a single platform where you can configure notifications to various channels using webhook, ITSM etc. We also launched out-of-box reports for Azure Site Recovery which will give you a transparent view of the job details and replication health of protected items. With these reports you can now be ready for audit and executive updates by customizing them to your need. Configure your Log Analytics workspace and set up diagnostic settings to leverage the reports. Chapters 00:00 - Introduction 01:36 - Alerting 06:35 - Azure Monitor 08:47 - Reporting 14:40 - Wrap-up Recommended resources Built-in monitoring for Azure Site Recovery Configure Azure Site Recovery reports About Site Recovery Azure Site Recovery Create a Pay-as-You-Go account (Azure) Create a free account (Azure) Connect Scott Hanselman | Twitter/X: @SHanselman Azure Friday | Twitter/X: @AzureFriday Azure | Twitter/X: @Azure
How can AI and coaching work together? We know its impact on our world and large enterprises, but can it simplify your day-to-day and enhance your Agile coaching? Join Emily Lint and Alysia Silberg as Alysia guides you on leveraging AI for your business and daily routines, helping you reclaim your time and boost effectiveness with tools that might seem out of reach. About the Featured Guest Alysia Silberg is the Founder and CEO of UnemployableAI harnessing AI to drive growth, scalability and profits for companies. She is the Founder & General Partner of Street Global, a leading venture capitalist in Silicon Valley. Alysia's award winning book, Unemployable: How AI Transformed my Work and Life, details her inspiring life story and is a guide to infinite success. Follow Alysia Silberg on LinkedIn (https://www.linkedin.com/in/alysiasilberg/ ) Follow Alysia Silberg on Twitter (https://twitter.com/AlysiaSilberg ) Follow Alysia Silberg on Instagram (https://www.instagram.com/Alysiasilberg/ ) Reference(s) Forbes Article: https://www.forbes.com/sites/forbescoachescouncil/2023/05/30/unemployable-its-not-what-you-may-think/?sh=3dc95f0a28ad CEO Magizine: https://www.theceomagazine.com/business/innovation-technology/alysia-silberg-ai-investor/ The Women in Agile community champions inclusion and diversity of thought, regardless of gender, and this podcast is a platform to share new voices and stories with the Agile community and the business world, because we believe that everyone is better off when more, diverse ideas are shared. Podcast Library: www.womeninagile.org/podcast Women in Agile Org Website: www.womeninagile.org Connect with us on social media! LinkedIn: www.linkedin.com/company/womeninagile/ Instagram: www.instagram.com/womeninagile/ Twitter: www.twitter.com/womeninagileorg Please take a moment to rate and review the Women in Agile podcast on your favorite podcasting platform. This is the best way to help us amplify the voices and wisdom of the talent women and allies in our community! Be sure to take a screenshot of your rating and review and post it on social media with the hashtag #womeninagile to help spread the word and continue to elevate Women in Agile. About our Hosts Emily Lint is a budding industry leader in the realm of business agility. Energetic and empathetic she leverages her knowledge of psychology, business, technology, and mindfulness to create a cocktail for success for her clients and peers. Her agile journey officially started in 2018 with a big move from Montana to New Mexico going from traditional ITSM and project management methodologies to becoming an agile to project management translator for a big government research laboratory. From then on she was hooked on this new way of working. The constant innovation, change, and retrospection cured her ever present craving to enable organizations to be better, do better, and provide an environment where her co-workers could thrive. Since then she has started her own company and in partnership with ICON Agility Services serves, coaches, and trains clients of all industries in agile practices, methodologies, and most importantly, mindset. Please check out her website (www.lintagility.com) to learn more. You can also follow Emily on LinkedIn (https://www.linkedin.com/in/emilylint/). About our Sponsor Scrum.org is the Home of Scrum, founded in 2009 by Scrum co-creator Ken Schwaber focused on helping people and teams solve complex problems by improving how they work through higher levels of professionalism. Scrum.org provides free online resources, consistent experiential live training, ongoing learning paths, and certification for people with all levels of Scrum knowledge. You can learn more about the organization by visiting www.scrum.org.
For this podcast discussion, Emily Lint and Kate Arms combined their two favorite loves: Psychology and Agile by discussing the Theory of Positive Disintegration and how it impacts the way we transform. Could hard transformations and struggles help us to actually grow better? About the Featured Guest Jessica Katz is a trainer, mentor and coach through Liberated Elephant. Jessica is passionate about working with individuals, teams, leaders, and organizations to help people discover and nurture their authentic selves. With this knowledge, Jessica helps them uncover solutions that move them forward on their journey. Her methodology is informed by Agile values, principles, and practices. Follow Jessica Katz on LinkedIn The Women in Agile community champions inclusion and diversity of thought, regardless of gender, and this podcast is a platform to share new voices and stories with the Agile community and the business world, because we believe that everyone is better off when more, diverse ideas are shared. Podcast Library: www.womeninagile.org/podcast Women in Agile Org Website: www.womeninagile.org Connect with us on social media! LinkedIn: www.linkedin.com/company/womeninagile/ Instagram: www.instagram.com/womeninagile/ Twitter: www.twitter.com/womeninagileorg Please take a moment to rate and review the Women in Agile podcast on your favorite podcasting platform. This is the best way to help us amplify the voices and wisdom of the talent women and allies in our community! Be sure to take a screenshot of your rating and review and post it on social media with the hashtag #womeninagile to help spread the word and continue to elevate Women in Agile. About our Host Emily Lint is a budding industry leader in the realm of business agility. Energetic and empathetic she leverages her knowledge of psychology, business, technology, and mindfulness to create a cocktail for success for her clients and peers. Her agile journey officially started in 2018 with a big move from Montana to New Mexico going from traditional ITSM and project management methodologies to becoming an agile to project management translator for a big government research laboratory. From then on she was hooked on this new way of working. The constant innovation, change, and retrospection cured her ever present craving to enable organizations to be better, do better, and provide an environment where her co-workers could thrive. Since then she has started her own company and in partnership with ICON Agility Services serves, coaches, and trains clients of all industries in agile practices, methodologies, and most importantly, mindset. Please check out her website (www.lintagility.com) to learn more. You can also follow Emily on LinkedIn. About our Sponsor Scrum.org is the Home of Scrum, founded in 2009 by Scrum co-creator Ken Schwaber focused on helping people and teams solve complex problems by improving how they work through higher levels of professionalism. Scrum.org provides free online resources, consistent experiential live training, ongoing learning paths, and certification for people with all levels of Scrum knowledge. You can learn more about the organization by visiting www.scrum.org.
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