Podcasts about metrics

Happy 2026! Looking to strengthen your fundraising this year? Andrew and Rhen are back with a practical episode on metrics and goal setting that goes beyond typical New Year's resolutions. In this episode, they break down the key metrics fundraisers should track to build a stronger program—including the important difference between lead measures (what predicts success) and lag measures (what shows results). Andrew shares realistic benchmarks for dollars raised, donor meetings, communication frequency, database growth, and more.Whether you're new to tracking metrics or refining your approach, this episode will help you focus on the numbers that actually drive fundraising growth.And if you want to learn more about fundraising metrics and development strategies, join us at an upcoming Petrus RAISE workshop! Texas, we're headed your way first—sign up now!

This episode started because someone in the Discord asked me about metacomputics and my brain thing wouldn't let the question stay small.In simple terms, metacomputics is computation paying attention to itself.Systems that don't just process information, but observe how they process it, refine that process, and repeat the loop. Over time, that way of thinking didn't stay inside machines. We built it, learned from it, and slowly started living inside it.Recommendation systems refining recommendation systems.Metrics tracking metrics.Thought examining thought.In this episode, I'm not arguing against technology, abstraction, or thinking deeply. I live inside these systems. I benefit from them. I get distracted by them. The tension I'm circling though is subtler than that.What happens when depth turns into motion without arrival?When reflection quietly replaces presence?When meaning gets translated too quickly into something measurable?I talk about recursion, interior life, attention, and a moment where a friend stopped me mid-thought and said something simple: don't get lost in the loop.This isn't the conclusion I wish it was...more of a pause.If you've ever felt like you were thinking deeply but somehow drifting further from yourself, this episode sits right there. No fixes. No frameworks. Just noticing where meaning still shows up—especially when there's no audience, no metrics, and nothing to optimize.

In this episode of Run the Numbers, CJ sits down with Dan Griggs, CFO of Intercom, to break down how finance leaders should think about pricing, forecasting, and resource allocation in the AI era. Dan explains why “it's not zero” is his guiding forecasting principle, how Intercom landed on 99 cents per AI resolution for Fin, and what it means to build an AI product that could eventually cannibalize a successful SaaS core. A candid look at managing uncertainty while still making bold bets.—SPONSORS:Brex is an intelligent finance platform that combines corporate cards, built-in expense management, and AI agents to eliminate manual finance work. By automating expense reviews and reconciliations, Brex gives CFOs more time for the high-impact work that drives growth. Join 35,000+ companies like Anthropic, Coinbase, and DoorDash at https://www.brex.com/metricsMetronome is real-time billing built for modern software companies. Metronome turns raw usage events into accurate invoices, gives customers bills they actually understand, and keeps finance, product, and engineering perfectly in sync. That's why category-defining companies like OpenAI and Anthropic trust Metronome to power usage-based pricing and enterprise contracts at scale. Focus on your product — not your billing. Learn more and get started at https://www.metronome.comRightRev is an automated revenue recognition platform built for modern pricing models like usage-based pricing, bundles, and mid-cycle upgrades. RightRev lets companies scale monetization without slowing down close or compliance. For RevRec that keeps growth moving, visit https://www.rightrev.comRillet is an AI-native ERP built for modern finance teams that want to close faster without fighting legacy systems. Designed to support complex revenue recognition, multi-entity operations, and real-time reporting, Rillet helps teams achieve a true zero-day close—with some customers closing in hours, not days. If you're scaling on an ERP that wasn't built in the 90s, book a demo at https://www.rillet.com/cjTabs is an AI-native revenue platform that unifies billing, collections, and revenue recognition for companies running usage-based or complex contracts. By bringing together ERP, CRM, and real product usage data into a single system of record, Tabs eliminates manual reconciliations and speeds up close and cash collection. Companies like Cortex, Statsig, and Cursor trust Tabs to scale revenue efficiently. Learn more at https://www.tabs.com/runAbacum is a modern FP&A platform built by former CFOs to replace slow, consultant-heavy planning tools. With self-service integrations and AI-powered workflows for forecasting, variance analysis, and scenario modeling, Abacum helps finance teams scale without becoming software admins. Trusted by teams at Strava, Replit, and JG Wentworth—learn more at https://www.abacum.ai—LINKS:Dan on LinkedIn: https://www.linkedin.com/in/dan-griggs-0970181/Intercom: https://www.intercom.com/CJ on LinkedIn: https://www.linkedin.com/in/cj-gustafson-13140948/Mostly metrics: https://www.mostlymetrics.com—RELATED EPISODES:Inside Rocket Companies: M&A, Metrics, and Mortgage Moats | Brian Brownhttps://youtu.be/ttedn4AULt8—TIMESTAMPS:00:00:00 Cold Open00:01:03 Intro to Dan Griggs and Intercom's AI Pivot00:02:45 From Ice Cream to SaaS: Early Finance Lessons00:04:19 Learning the Business by Living the Operations00:06:26 Why Operational Reality Shapes Better Forecasts00:08:00 “It's Not Zero”: Forecasting the Unknowable00:10:09 Scenario Planning, Ambiguity, and Psychological Safety00:11:23 Sponsors — Brex | Metronome | RightRev00:14:43 Keeping a Mental Model of Key Business Metrics00:16:15 Using Mental Math to Sanity-Check Forecasts00:17:28 Core Ratios Every CFO Uses to Vet Decisions00:19:13 The Burn-the-Boats Moment for Intercom's AI Pivot00:20:53 Why AI Was an Existential, Not Incremental, Bet00:22:21 Which SaaS Categories AI Can Fully Replace Work00:23:04 Why Finance Hasn't Had Its AI Moment Yet00:23:39 Sponsors — Rillet | Tabs | Abacum00:27:05 Why Fin Needed Outcome-Based Pricing00:28:59 The Tradeoff Behind $0.99 Per Resolution00:30:46 Why Support Conversations Vary in Complexity00:32:01 What Drives the Unit Economics of AI Resolutions00:33:08 How Intercom Chooses Models as Costs Fall00:35:19 Replacing Generic LLMs With Domain-Specific Models00:36:08 Selling an AI Product That Could Cannibalize the Core00:38:50 Founder CEOs Versus Professional CEOs00:41:47 Hiring Mistakes and Acting on Instincts00:44:28 Intercom's Finance Software Stack00:45:49 The Craziest Expense Request#RunTheNumbersPodcast #Intercom #AICustomerSupport #OutcomeBasedPricing #CFOInsights This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit cjgustafson.substack.com

SUMMARY:  In this episode of Ops Experts Club, Aaron Hovivian and Terryn Turner break down how to build scorecards that actually drive performance, not just reporting. They walk through what to track, why it matters, and how to tie metrics directly to people and roles using EOS Level 10 meetings. The conversation emphasizes that numbers should tell a story, evolve as the business evolves, and align with company goals rather than existing just for the sake of tracking. Aaron and Terryn share real-world examples across marketing, sales, customer support, and operations, showing how role-specific metrics create clarity, accountability, and faster problem-solving. From email performance and lead quality to sales close rates and support ticket turnaround, this episode gives operators a practical framework for using scorecards to see what's really happening in the business—and to fix issues before they become costly problems.   Minute by Minute: 00:00 Introduction to Ops Experts Club 01:20 The Importance of Scorecards in Business 04:51 Tailoring Metrics to Individual Roles 09:39 Creating a Wish List of Metrics 12:15 Understanding the Story Behind the Numbers 16:51 Role-Specific Metrics for Marketing and Sales 20:21 Conclusion and Key Takeaways

Watch The X22 Report On Video No videos found (function(w,d,s,i){w.ldAdInit=w.ldAdInit||[];w.ldAdInit.push({slot:17532056201798502,size:[0, 0],id:"ld-9437-3289"});if(!d.getElementById(i)){var j=d.createElement(s),p=d.getElementsByTagName(s)[0];j.async=true;j.src="https://cdn2.decide.dev/_js/ajs.js";j.id=i;p.parentNode.insertBefore(j,p);}})(window,document,"script","ld-ajs");pt> Click On Picture To See Larger PictureTrump started to put all the pieces together starting back in 2017. He was setting the stage to remove NAFTA but he was not able to because congress put roadblocks into the legislation, so he transitioned it into the USMCA and now he has trapped Canada in it. Trade deals are power of the US, the US has the leverage and the [CB] knows it.  The [DS] along with Biden, Obama and Clinton are pushing the insurgency in this country. Walz believes he has the upper hand making a deal with Trump but this is going to backfire on him and Frey. The people in MN are already upset. The D’s believe they can shutdown the government and use the DHS funding to do it. But the OBBB is funding ICE so this is going to fail. Trump has the leverage and he weakening the [DS] every step of the way. The root cause is being exposed to the country.   Economy Big Picture: President Trump and Trade Using the Art of the Self-Fulfilling Prophecy Canada and the EU take trade and economic positions seemingly against U.S. interests. Simultaneously Mexico modifies all their trade positions to come into alignment with the USA. Yesterday, Mexican President Claudia Sheinbaum announced Mexico will no longer ship oil to Cuba.   When President Trump was asked about Prime Minister Mark Carney creating a new trade agreement with China, President Trump responded that he didn't care – it was irrelevant to him.  Yet, simultaneously inside the USMCA President Trump has the power to veto any trade agreement between Mexico or Canada and a non-member nation. So, why didn't President Trump care?  Easy, because in President Trump's mind there's not going to be a USMCA; so, he really doesn't care if Canada runs to violate it.  In real terms, Canada doing bilateral deals with other countries, especially deals potentially detrimental to the USA, only strengthens his position on dissolving the USMCA. If Canada violates the terms and spirit of the USMCA, it makes dispatch of the unliked trade agreement even easier.  Canada is helping President Trump remove the congressional justification they could use to block him.  If Canada is violating the USMCA (CUSMA), Congress is kneecapped from interference. Source: theconservativetreehouse.com (function(w,d,s,i){w.ldAdInit=w.ldAdInit||[];w.ldAdInit.push({slot:18510697282300316,size:[0, 0],id:"ld-8599-9832"});if(!d.getElementById(i)){var j=d.createElement(s),p=d.getElementsByTagName(s)[0];j.async=true;j.src="https://cdn2.decide.dev/_js/ajs.js";j.id=i;p.parentNode.insertBefore(j,p);}})(window,document,"script","ld-ajs"); https://twitter.com/Geiger_Capital/status/2015924180160594345?s=20 https://twitter.com/KobeissiLetter/status/2015949123648909631?s=20  more than officially reported. Furthermore, China officially bought an additional 0.9 tonnes in December, pushing the total gold reserves to a record 2,306 tonnes. This also marked the 14th consecutive monthly purchase. In 2025, China's total reported gold purchases reached +27 tonnes. Assuming official purchases were 10% of what China is actually buying, this suggests China acquired +270 tonnes of physical gold in 2025. China is stockpiling gold like we are in a major crisis.    2025. Why hasn’t the Korean Legislature approved it?   Because the Korean Legislature hasn’t enacted our Historic Trade Agreement, which is their prerogative, I am hereby increasing South Korean TARIFFS on Autos, Lumber, Pharma, and all other Reciprocal TARIFFS, from 15% to 25%. Thank you for your attention to this matter!   DONALD J. TRUMP PRESIDENT OF THE UNITED STATES OF AMERICA Political/Rights DOGE https://twitter.com/alx/status/2015969948674203731?s=20 Geopolitical  War/Peace Medical/False Flags [DS] Agenda  https://twitter.com/VASenateGOP/status/2015208669336813823?ref_src=twsrc%5Etfw%7Ctwcamp%5Etweetembed%7Ctwterm%5E2015208669336813823%7Ctwgr%5E5081d9eb1b9220fa690d082571ec929c4f0248cc%7Ctwcon%5Es1_c10&ref_url=https%3A%2F%2Fwww.thegatewaypundit.com%2F2026%2F01%2Fvirginia-democrats-now-seeking-double-their-own-pay%2F   pocket to line their own. TOTAL CON JOB! True. The Department of Justice did withdraw its request for arrest warrants against Don Lemon and four other individuals involved in the disruption of a church service in St. Paul, Minnesota, following a federal magistrate judge’s refusal to approve the related criminal complaints and an appeals court’s rejection of the DOJ’s emergency bid to compel the warrants.  While prosecutors could potentially pursue charges through alternative means, such as a grand jury, the specific action of withdrawing the warrant request aligns with the reported events https://twitter.com/mrddmia/status/2016208255677067439?s=20 https://twitter.com/EricBrakey/status/2015578832070123856?s=20 https://twitter.com/JayTownAlabama/status/2015584436230717786?s=20 According to recent data from the Giffords Law Center, the following 16 jurisdictions (15 states plus the District of Columbia) have explicit prohibitions on carrying firearms at demonstrations, protests, or licensed public gatherings. These restrictions vary by state, with some banning both concealed and open carry, while others target only one or apply under specific conditions (e.g., only for participants or permitted events). Note that laws can change, and some states have exceptions like for enhanced permit holders. State/Jurisdiction Concealed Carry Prohibited? Open Carry Prohibited? Notes Alabama Yes Yes Arkansas Yes No Applies only to participants in permitted demonstrations; enhanced CCW permittees are allowed. California No Yes Open carry banned generally. Connecticut No Yes Open carry banned generally. District of Columbia Yes Yes Florida No Yes Open carry banned generally. Hawaii Yes Yes Illinois Yes Yes Louisiana Yes No Applies to permitted demonstrations or parades. Maryland Yes Yes Mississippi Yes No Applies to permitted demonstrations or parades. Nebraska Yes No Applies at “political rallies” and fundraisers. New Jersey Yes Yes New York Yes Yes North Carolina Yes Yes Washington No Yes   https://twitter.com/EndWokeness/status/2015928285436203305?s=20 https://twitter.com/GuntherEagleman/status/2016211395273011469?s=20  gets disarmed… then shot. DHS is already tracking violent agitators who assault or obstruct officers (you know, felonies). Tom Homan pushing to make these interferers “famous” via database – names, faces, employers notified. The same crowd screaming “police state” will ignore he already assaulted officers once and walked   https://twitter.com/MrAndyNgo/status/2016235731602067586?s=20 https://twitter.com/JoeBiden/status/2016177515845283911?s=20   nation that tramples the 4th Amendment and tolerates our neighbors being terrorized. The people of Minnesota have stood strong — helping community members in unimaginable circumstances, speaking out against injustice when they see it, and holding our government accountable to the people. Minnesotans have reminded us all what it is to be American, and they have suffered enough at the hands of this Administration. Violence and terror have no place in the United States of America, especially when it's our own government targeting American citizens. No single person can destroy what America stands for and believes in, not even a President, if we — all of America — stand up and speak out. We know who we are. It’s time to show the world. More importantly, it’s time to show ourselves. Now, justice requires full, fair, and transparent investigations into the deaths of the two Americans who lost their lives in the city they called home. Jill and I are sending strength to the families and communities who love Alex Pretti and Renee Good as we all mourn their senseless deaths.   https://twitter.com/RyanSaavedra/status/2015985227798139267?s=20 https://twitter.com/JDVance/status/2015918587609772148?s=20 https://twitter.com/EricLDaugh/status/2015971665906110549?s=20 https://twitter.com/BillMelugin_/status/2016220055973855403?s=20     https://twitter.com/Recon1_ZA/status/2015778411650732184?s=20   It’s a rapid, involuntary reaction mediated by the brainstem, involving muscle tension, elevated heart rate, and adrenaline release. That repetitive exposure from them fatigues neural pathways but sustains heightened arousal, diverting cognitive resources from higher-order tasks to basic threat monitoring. It is an acute stressor, activating the hypothalamic-pituitary-adrenal axis and sympathetic nervous system, which releases cortisol and adrenaline. Long exposure to this stuff impairs prefrontal cortex function critical for decision making. Pair this with the sheer annoyance, these tactics are a low-tech escalation of protest disruption, rooted in documented physiological responses to noise. In layman’s terms, they’re putting these officers on edge and triggering them to act. Pretti and Good was exactly what they wanted. It’s usually someone else who ends up dying and not the instigator. This is a great example. Watch the guy at the rear strike an officer against the head with an object. These officers, already on edge, are very likely to react to something like that. When someone ends up getting hurt, they’re all innocent. These events aren’t random. These are organised tactics. 80% of the people protesting aren’t aware that they’re being used by their own team as cannon fodder to generate outrage. https://twitter.com/DataRepublican/status/2015620564787105892?s=20   Tending the Soil on Chuffed. More about Tending the Soil later. What to know: the campaign is hosted by Chuffed and the first donation came from Jonny Soppotiuk, a Canada-based community organizer who is part of Chuffed leadership and specializes in fundraising. He is most likely a central figure in raising money. So, yeah. Starting to look like foreigners are playing a key role in all of this. That’s not all. I’ve put together a spreadsheet of 4000+ donors and their possible identities. https://twitter.com/davidson_f14299/status/2015874164679442499?s=20  Machine that's been running this country for decades. She's tied into the donors, the nonprofits, the consultants, the media networks — all the gears that keep the Machine turning. And look at what she just did. She tweeted out that webpage directing people to donate through a foreign‑operated platform. That's not some innocent little share. That's the Machine signaling to its own network — money pipelines, global partners, and political messaging all moving in sync. She knows exactly what she's amplifying and who benefits from it. And this isn't new for her. Look back at Russiagate. Her campaign funded the Steele dossier — the spark that set off years of investigations, headlines, and division. Even after the whole thing fell apart under scrutiny, the chaos it created was already locked in. That's how the Machine works: it doesn't need accuracy, it just needs momentum. And she's been one of the people who knows how to generate that momentum better than anyone. So where does she sit in the Machine? Right in the core. Not elected. Not accountable. Still pulling levers through the same networks she helped build. She's not operating inside the Machine — she's one of the people who designed the damn thing. And that's why her name keeps showing up. Not because she holds office. But because the Machine still runs on the structures she put in place — and every time she boosts a link, a cause, or a narrative, you can see those old gears turning all over again.  https://twitter.com/julie_kelly2/status/2015963638096429102?s=20 https://twitter.com/WarClandestine/status/2015941282237972649?s=20     President Trump's Plan  And we back you WHOLEHEARTEDLY in making it happen https://twitter.com/TriciaOhio/status/2015939758858371393?s=20   https://twitter.com/EricLDaugh/status/2015858856430055491?s=20   professional. He will continue to lead Customs and Border Patrol throughout and across the country — Mr. Homan will be the main point of contact on the ground in Minneapolis.” Hakeem Jeffries Backs Impeachment Push Against Kristi Noem House Minority Leader Hakeem Jeffries and his leadership team voiced support Tuesday for impeaching Department of Homeland Security (DHS) Secretary Kristi Noem. Nearly 150 House Democrats have sponsored articles of impeachment against Noem, first unveiled by Democratic Illinois Rep. Robin Kelly on Jan. 14, but Jeffries had not previously backed the impeachment push. Jeffries vowed Tuesday that House Democrats will launch impeachment proceedings against Noem if President Donald Trump does not fire her. Source: dailycaller.com https://twitter.com/disclosetv/status/2016203259900317988?s=20   https://twitter.com/amuse/status/2016218361844174956?s=20   Minnesota State Patrol has now been activated. They could have done this the whole time, but it wasn't until after the call between Walz and Trump, and the discovery of the Signal groups involving Minnesota government officials, that this happened.   https://twitter.com/CynicalPublius/status/2015868419187544417?s=20 https://twitter.com/derrickvanorden/status/2015808200495312963?s=20 Counterinsurgency may be defined as ‘comprehensive civilian and military efforts taken to simultaneously defeat and contain insurgency and address its root causes'. Defeat refers to actively dismantling the insurgent group’s capabilities—through kinetic operations (e.g., raids, airstrikes) to kill or capture leaders, disrupt supply lines, and degrade their fighting strength. Contain means preventing the insurgency from spreading or escalating. This could involve securing borders, isolating insurgent areas, or using psychological operations (psyops) to undermine their recruitment and propaganda. The “simultaneously” part stresses that these aren’t sequential steps; they happen in parallel. You can’t just “contain” without addressing threats, nor can you defeat an insurgency if it keeps regenerating in new areas. Key challenge: Insurgents often blend into the civilian population, making it hard to target them without collateral damage, which can create more enemies. 3. Address Its Root Causes Insurgencies don’t arise in a vacuum; they’re often driven by underlying issues like political exclusion, economic inequality, corruption, ethnic tensions, or lack of basic services. The definition insists that long-term success requires tackling these “root causes” to prevent resurgence. This might include reforms such as land redistribution, anti-corruption drives, inclusive governance, or economic development programs. Without this, military victories are temporary. For instance, historical cases like the Malayan Emergency (1948–1960) succeeded partly because British forces combined military action with resettlement programs and political concessions that addressed Malay grievances against colonial rule. Broader Context and Principles Population-Centric Approach: Modern COIN doctrine, influenced by thinkers like David Galula or modern adaptations, views the local population as the “center of gravity.” The goal is to protect civilians, gain their trust, and separate them from insurgents—often summarized as “clear, hold, build” (clear insurgents from an area, hold it securely, and build sustainable institutions). Challenges and Criticisms: COIN is resource-intensive, time-consuming, and politically fraught. It can lead to prolonged conflicts, human rights abuses, or mission creep. Critics argue it sometimes ignores cultural contexts or over-relies on foreign intervention, as seen in Vietnam or Iraq. Success Factors: Effective COIN requires unity of effort (coordination between allies), intelligence-driven operations, and adaptability. Metrics for success go beyond body counts to include governance improvements and reduced violence. In essence, this definition portrays counterinsurgency as a balanced, enduring campaign that blends force with reform to not just suppress rebellion but eliminate the conditions that sustain it.    https://twitter.com/EricLDaugh/status/2015886441063055779?s=20 patriots need all the support they can get!  Background on the “Big Beautiful Bill” and ICE Funding In 2025, Republicans passed the “One Big Beautiful Bill Act” (often referred to by President Trump as the “Big Beautiful Bill”), which allocated approximately $75 billion to Immigration and Customs Enforcement (ICE) over four years. This funding was separate from annual appropriations and effectively tripled ICE’s budget, providing a multi-year “slush fund” for immigration enforcement, including deportations.  This bill was part of Trump’s broader immigration agenda and bypassed traditional yearly funding processes, allowing ICE to operate independently of short-term congressional battles. Current Shutdown Threat and Democrats’ Strategy Democrats, led by figures like Senate Minority Leader Chuck Schumer and Sens. Patty Murray, Chris Murphy, and others, have vowed to block the Department of Homeland Security (DHS) funding bill in the Senate. This bill includes $64.4 billion for DHS overall, with about $10 billion specifically for ICE in the current fiscal year.  Why the Shutdown Won’t Defund ICE Even prominent Democrats like Sen. Murray acknowledge that a shutdown or continuing resolution (short-term funding patch) won’t restrain ICE. The agency can draw from the $75 billion already secured via the Big Beautiful Bill, allowing operations to continue uninterrupted under Trump’s “law-and-order” immigration crackdown.  A shutdown would primarily affect non-ICE parts of DHS (e.g., TSA, FEMA, Coast Guard) and other bundled departments, forcing some federal workers to go without pay while ICE remains funded and operational.  Republican Position and “Upper Hand” The White House and GOP leaders like Speaker Mike Johnson are not yielding, insisting on passing the full package without decoupling DHS funding. They view Democratic threats as ineffective since ICE’s core operations are protected by the prior bill.  The House has already passed the DHS bill with some Democratic support, putting pressure on the Senate. Republicans are framing this as Democrats prioritizing protests over essential services, giving the GOP leverage in negotiations.    https://twitter.com/AwakenedOutlaw/status/2015946190219837842?s=20   themselves, and engage in thoughtful discourse and/or express outrage against the wholesale ridiculousness of not allowing the government to do its job and protect us…and they do so for months on matters that most would never have otherwise engaged in AND would otherwise slip out of the news cycle quickly.    The Supreme Court ends up taking the case and rules (correctly) in favor of his administration. Piece by piece through this process, legal precedence is secured. Which, as it turns out, was deemed necessary to help secure the future of our Republic writ large. Lather. Rinse. Repeat. This implies that we are directly involved in an educational process, if you will, as we all progress through the realignment. Advantage: America’s future https://twitter.com/AGPamBondi/status/2015932965528764622?s=20   violent agitators. The DOJ went to court. We got a temporary stay. NOW, the 8th Circuit has fully agreed that this reckless attempt to undermine law enforcement cannot stand. 8th Circuit Court of Appeals rules in favor of Trump admin allowing ICE agents to arrest, detain, pepper-spray or retaliate against violent anti-ICE rioters, in Minneapolis, without probable cause   (function(w,d,s,i){w.ldAdInit=w.ldAdInit||[];w.ldAdInit.push({slot:13499335648425062,size:[0, 0],id:"ld-7164-1323"});if(!d.getElementById(i)){var j=d.createElement(s),p=d.getElementsByTagName(s)[0];j.async=true;j.src="//cdn2.customads.co/_js/ajs.js";j.id=i;p.parentNode.insertBefore(j,p);}})(window,document,"script","ld-ajs");

Marketing feels chaotic because most businesses are chasing tactics without a system to support them. In this episode, John Jantsch and Sara Nay explain why a marketing operating system brings clarity, accountability, and predictable growth. They walk through how strategy comes first, how campaigns turn strategy into action, and why systems create long-term business value. If marketing feels scattered or hard to measure, this conversation shows how to turn chaos into a repeatable system that actually works. Today we discussed: 00:00 Why Marketing Feels Chaotic in 2025 02:21 What a Marketing OS Is and Why It Matters 04:53 Strategy-First Marketing for Small Business 08:14 Turning Strategy Into Marketing Campaigns 09:25 SOPs and Workstream Engine for Marketing 12:54 How AI Fits Into Modern Marketing Systems 15:24 Scorecards, Metrics and Marketing Dashboards 17:57 Monthly Momentum Meetings for Marketing Teams 20:27 Quarterly Optimization for Better Results 22:33 Agency vs Fractional CMO Service Models 24:32 Book a Call Rate, Review, & Follow If you liked this episode, please rate and review the show. Let us know what you loved most about the episode. Struggling with strategy? Unlock your free AI-powered prompts now and start building a winning strategy today!

Just when you think you're settling into the new normal, something else changes on a macro scale. That's the reality we're living in. When you're faced with so much uncertainty, leadership becomes even more important than usual. In this Quick Hit, you'll hear from Gwen Hammes, Co-CEO of Cro Metrics. They're the #1 experiment-led growth marketing agency. Listen to the full episode here

In this episode of Cheat Codes, Dr. Z and Dr. C sit down with Dr. Nirmish Shah of Duke University for a deep dive into how technology, wearables, and patient-reported outcomes are transforming the way clinicians measure quality of life in sickle cell disease. Dr. Shah shares the evolution of his work tracking daily symptoms, passive data, and long-term trends, and explains how these insights can help predict complications, personalize care, and strengthen the patient–provider relationship. The conversation explores everything from AI-driven analytics to hospital-based monitoring, highlighting how data can support—not replace—the human side of medicine. This episode offers a fascinating look at the future of sickle cell care and the innovations shaping it today. To hear the episode with Dr. Charles Jonassiant and Jude Jonassiant referenced in the episode, CLICK HERE. SHOW DESCRIPTION Cheat Codes is intended for patients, caregivers, providers, and the greater community of people who are impacted by Sickle Cell Disease.  Each episode, Cheat Codes strives to provide listeners with critical education, the latest scientific updates, and voices from the Sickle Cell community.  Join an inclusive community and build connections with other hemolytic anemia allies by following @AllyVoicesRising on Instagram. TRANSPARENCY STATEMENT  Cheat Codes: A Sickle Cell Podcast is made possible by Agios Pharmaceuticals Inc. Visit Agios.com to learn more. The following Agios-supported programs are intended for informational and educational purposes only and are not intended as medical advice. Please speak with your healthcare professional before making any treatment decisions. Hosts and guest featured in this episode have been compensated for their time.  

Ahead of Microsoft's (MSFT) earnings after Wednesday's close, Marley Kayden takes investors through the most important metrics to watch in the report. Among them: Azure cloud, which analysts label as a key growth factor. Also mind CapEx spending and margins, both of which can play a factor in Microsoft's growth picture. Charles Moon with Prosper Trading Academy offers an example options trade for the Mag 7 stock.======== Schwab Network ========Empowering every investor and trader, every market day.Options involve risks and are not suitable for all investors. Before trading, read the Options Disclosure Document. http://bit.ly/2v9tH6DSubscribe to the Market Minute newsletter - https://schwabnetwork.com/subscribeDownload the iOS app - https://apps.apple.com/us/app/schwab-network/id1460719185Download the Amazon Fire Tv App - https://www.amazon.com/TD-Ameritrade-Network/dp/B07KRD76C7Watch on Sling - https://watch.sling.com/1/asset/191928615bd8d47686f94682aefaa007/watchWatch on Vizio - https://www.vizio.com/en/watchfreeplus-exploreWatch on DistroTV - https://www.distro.tv/live/schwab-network/Follow us on X – https://twitter.com/schwabnetworkFollow us on Facebook – https://www.facebook.com/schwabnetworkFollow us on LinkedIn - https://www.linkedin.com/company/schwab-network/About Schwab Network - https://schwabnetwork.com/about

Almost every aspect of our life from the likes we get on social media to the professional metrics we receive have been in some ways gamified. Games are basically everywhere. What impact does this gamification have on our lives? C. Thi Nguyen is a philosophy professor at the University of Utah and the author of “The Score: How to Stop Playing Somebody Else's Game.” He joins WITHpod to discuss why we've gamified so many things, why we are so drawn to keeping score, recapturing value that can't be obtained from data and more. Sign up for MS NOW Premium on Apple Podcasts to listen to this show and other MS podcasts without ads. You'll also get exclusive bonus content from this and other shows. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Send us a textToday we're diving into a topic that separates thriving practices from those that drift — the key metrics that don't just describe your practice, but actually predict its future.If you've ever felt like your practice is reactive rather than proactive, this episode is for you. You might be tracking revenue and visit volume, but unless you're watching the right signals — the ones that truly forecast performance — you're flying blind. By the end of today's show, you'll know the 7 metrics that matter most, how they work, industry benchmarks where available, why they matter, and how often you should be reviewing them.You've probably heard the phrase measure what matters. But in medical practice management, that's easier said than done. There are hundreds of numbers you could look at — claims denials, phone calls, referral turnaround, days to bill — but some have real predictive power. We'll go through the seven most predictive ones today, and even give you two “extra credit” metrics for when your group is ready to level up.Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill's company, Health e Practices' website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377 Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000 Purchase your copy of Jill's book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig's website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/

Paul Williamson is joined by Ariel Cohen, the creator of ATC projections to discuss volatility metrics. They discuss what they measure and how to use them when evaluating players. They also breakdown specific players that have notable marks in each of the metrics and what their value is. Presented by FanDuel SUBSCRIBE, Rate and Review on Apple and Spotify! Follow us on Twitter: @EthosFantasyBB Follow us on Bluesky: @ethosfantasymlb Join our Fantasy Sports Discord Server: https://discord.gg/jSwGWSHqaV Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Using People…For God's Glory? In this episode of the Centering, hosts Yulee Lee and Daniel Lee are joined by special guest Dr. Kevin Doi, Director of Pastoral Formation at the AAC and Affiliate Assistant Professor of Asian American Church Studies at Fuller Seminary. The conversation delves into the temptation to use people for ministry growth, the importance of honoring individual callings, and creating a church environment focused on relational health rather than numerical growth. The episode highlights practical strategies for both recognizing and countering toxic ministry practices in church leadership. 00:00 Introduction to Toxic Ministry 00:47 Understanding Toxic Ministry for God's Glory 02:29 Guest Introduction: Dr. Kevin Doi 04:23 The Familiarity of Oppression in Ministry 06:39 The Challenge of Healthy Boundaries 09:19 Rethinking Church Growth and Leadership 15:45 The Importance of Relational Ministry 25:11 The Role of Ministry Beyond Church Walls 25:57 Challenges of Church Leadership 27:12 Personal Experiences in Church Dynamics 29:29 The Pressure of Metrics in Ministry 32:20 Rethinking Church Leadership and Community 40:30 Practical Steps for Healthy Ministry 47:29 Concluding Thoughts and Next Episode Preview Asian American Pastoral Formation Initiative https://aac.fuller.edu/initiatives/pastoral-formation-initiative/ Leadership and the New Science by Margaret Wheatley https://margaretwheatley.com/books/leadership-and-the-new-science/ Fall 2026 Asian American Ministry Doctor of Ministry cohort, mentored by Dr. Kevin Doi and Dr. Daniel Lee https://fuller.edu/dmin/fall-2026-asian-american-ministry-cohort/ If you appreciate the work we do at the Asian American Center at Fuller Seminary, please consider supporting us! Your monetary support sustains our vital work and expands Asian American research, leadership development, and pastoral formation for the Church in the year ahead. Donate here: fuller.edu/giveaac

Larry Johnson : The Metrics Behind Russia's Coming VictorySee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Access the original source.We often treat metrics like a mission, which leads us to focus on the wrong things. Leaving our values behind in exchange for numbers on a screen. This can lead us to abandon ourselves and our values more and more, until we've actually become our own worst enemy.We must be careful what we wish for and pay attention to how we are measuring success.How has our creativity and our communication been affected by our current tech? Auto-correct, autofill, and autosort takes control from us. It changes how we show up in the world. Go through all of the amazing, free, easy to access courses from Humane Technology Center.Read episode scripts on Julie's Medium Blog.SUPPORT JULIE (and the show!)DONATE to the Palestinian Children's Relief Fund AND THE Sudan Relief FundGET AN OCCASIONAL PERSONAL EMAIL FROM ME: www.makeyourdamnbedpodcast.comTUNE IN ON INSTAGRAM AND YOUTUBESUBSCRIBE FOR BONUS CONTENT ON PATREON.The opinions expressed by Julie Merica and Make Your Damn Bed Podcast are intended for entertainment purposes only. Make Your Damn Bed podcast is not intended or implied to be a substitute for professional medical advice, diagnosis or treatment. Support this show http://supporter.acast.com/make-your-damn-bed. Hosted on Acast. See acast.com/privacy for more information.

When your self-hosted services become infrastructure, breakage matters. We tackle monitoring that actually helps, alerts you won't ignore, and DNS for local, and multi-mesh network setups.Sponsored By:Jupiter Party Annual Membership: Put your support on automatic with our annual plan, and get one month of membership for free! Managed Nebula: Meet Managed Nebula from Defined Networking. A decentralized VPN built on the open-source Nebula platform that we love. Support LINUX UnpluggedLinks:

In this third episode of The Awakening Series, Dr. Diane van Staden invites clinicians and high-achieving professionals to question the standards by which they define success. This episode explores a quiet but powerful realization many experience mid-career: the metrics that once motivated and validated you may no longer reflect who you've become. If you've followed the rules, achieved the titles, and built a stable career—yet feel a growing sense of misalignment—this conversation offers clarity, permission, and a new lens for evaluating success as you prepare to reinvent your career in 2026. Key Themes & Takeaways Why traditional success metrics (titles, credentials, income, stability) eventually lose their meaning The difference between progress and expansion How external validation can mask internal dissatisfaction The shift from achievement-driven motivation to meaning-driven fulfillment Why feeling misaligned is not ingratitude—but maturation How outdated scoreboards can keep you stuck in an earlier version of yourself Reflective Questions from the Episode How do you know you're doing well—beyond external measures? Does your current work reflect your values and strengths? Do your days energize you or diminish you? If no one else was watching, how would you define success now? What This Episode Is Really About This episode is an invitation to pause—not to judge your current path, but to notice whether the metrics you're using still belong to you. True awakening isn't about abandoning success; it's about redefining it in a way that feels congruent, alive, and meaningful. What's Coming Next In the next episode, Dr. van Staden explores “The Hidden Cost of Staying Comfortable.” You'll unpack how comfort can quietly drain vitality, why staying can be just as costly as leaving, and how honesty becomes the first act of courage in reinvention. This episode builds on Episodes 1 and 2 of The Awakening Series and is a pivotal step toward understanding what it truly means to reinvent your career beyond clinical practice. Join Dr. Diane van Staden as she guides you through the reinvention journey—one honest conversation at a time.    

Text us your thoughts on the episode or the show!In this episode of Ops Cast, we are talking about metrics, but not dashboards, tools, or attribution models for their own sake.Michael Hartmann is joined by our guest Josh McClanahan, Co-Founder and CEO of AccountAim. Josh brings a business operations perspective to reporting and analytics, working closely with leadership teams to identify which numbers actually matter and how to use them to make better decisions.This conversation focuses on the shift from reporting activity to driving action. Josh shares why many teams produce technically impressive metrics that fail to influence leadership, and how Ops professionals can reframe data in a way that connects directly to revenue, profitability, and how the business truly makes money.You will hear Josh break down which metrics executives care about most, including financial measures like LTV and CAC, how those metrics change as companies mature, and why explainability often matters more than precision.The group also discusses how Ops teams can decide when data is “good enough” to act on, how to prepare for executive conversations beyond pulling numbers, and the common mistakes teams make when data is presented without context.This episode is especially relevant for Marketing Ops, RevOps, and BizOps professionals who want to move from being seen as report builders to trusted business advisors.Topics covered include: • The gap between reporting and decision-making • Metrics that matter most to executives • Financial literacy for Ops leaders • Explainability versus complexity in analytics • Communicating data in a way that drives actionMake sure to watch this episode if you want to better align your reporting with business outcomes and elevate the impact of your Ops work.Episode Brought to You By MO Pros The #1 Community for Marketing Operations Professionals MarketingOps.com is curating the GTM Ops Track at Demand & Expand (May 19-20, San Francisco) - the premier B2B marketing event featuring 600+ practitioners sharing real solutions to real problems. Use code MOPS20 for 20% off tickets, or get 35-50% off as a MarketingOps.com member. Learn more at demandandexpand.com.Support the show

Resident retention isn't rocket science.It's emotional intelligence applied operationally.In this January 22nd tip, we highlight the three leading indicators that tell you how your residents really feel long before they consider leaving.Here's what to watch:*Maintenance response times because slow service chips away at trust.*Event participation because connection builds stickiness.*Early renewal behavior because confidence signs early.The secret? Feelings matter. They drive decision-making, even in leasing.If you're only reacting when a notice to vacate hits your inbox, you're too late. Track the right metrics, and retention becomes something you manage—not something you beg for.Hit like and subscribe to keep your leadership sharp and your occupancy stronger.Blog: https://www.multifamilycollective.comSupport comes from: https://www.365connect.com/?utm_campaign=mmnHosted by: https://www.multifamilymedianetwork.comPlus: why in-person events like RETCON https://retconference.com/ matter more now than ever.

In this episode of The Ross Simmonds Show, Ross sits down with long-time friend Clinton Senkow, a leading expert in partnership marketing. They explore the core principles of building successful partnerships, why most companies underutilize this growth tactic, and how AI is transforming the partnership landscape. Clinton shares actionable advice for startups and established companies looking to harness partnerships to accelerate growth. Clinton also introduces us to his new AI-powered platform, Partnerss.co, designed to help businesses find ideal partners in minutes, not months. Key Takeaways and Insights: 1. What is Partnership Marketing? - Leveraging another company's audience, platform, or user base to promote your product or service - Forms of partnerships include co-marketing, co-selling, affiliate programs, and tech integrations - True partnership success comes from win-win collaborations 2. The Growth Opportunity - Partnerships can provide exponential growth versus single-channel approaches like sales or ads - Ideal for companies with product-market fit looking to scale efficiently - Helps unlock brand trust fast through warm introductions. 3. Tech Meets Strategy: AI + Partnerships - Clinton introduces Partnerss.co, his AI-powered discovery platform - Uses synergy scores and business intelligence to match companies with ideal partners - Built for speed, identifies & evaluates high-fit partner opportunities in minutes 4. When Should You Start Thinking About Partnerships? - When your company has product-market fit and understands its ideal customer - Partnerships are effective post-traction not necessarily dependent on team size 5. Realistic Partnership KPIs - Focus on conversations and strategic alignment—not just volume - Metrics include # of active partnerships, partner-influenced revenue, retention, and co-marketing reach 6. Framework to Identify Ideal Partners - Ask: “What is my customer doing before and after they use my product?” - Explore complements (not competitors) servicing the same ICP - Analyze potential for mutual value creation & platform integrations 7. Roles & Responsibilities in Partnerships - Affiliate, integration, co-sell, and co-marketing roles often require specialized skill sets - In earlier-stage companies, one partnerships lead may wear multiple hats - Successful partnerships professionals are strong networkers, communicators, and relationship builders Resources & Tools:

Performance technology is everywhere right now.Force plates. Dynamometry. Movement analysis. Dashboards full of numbers that look impressive and explain nothing. In Part 1 of this two-part series, Dr. Michael “Dr. G” Giammarco breaks down how performance technology should actually be used in clinical and performance settings. Not as a diagnosis machine, but as a decision-support tool that adds context, clarity, and confidence to your reasoning.This conversation focuses on cutting through the noise. Instead of chasing more data, Dr. G explains how to select the right metrics, interpret them intelligently, and integrate technology into real-world workflows without slowing sessions, overwhelming staff, or confusing patients.If you have ever felt stuck between ignoring tech completely or drowning in dashboards you do not fully trust, this episode provides a clear reset. This episode is especially valuable for: Healthcare providers, rehab professionals, strength coaches, athletic trainers, and clinic owners who want technology to support their thinking, not replace it.In This Episode, You'll Learn:What performance technology actually includes and what it does notWhy collecting more metrics often leads to less clarityHow dashboards create analysis paralysis without a guiding frameworkHow to choose metrics that match the person in front of youThe real-world realities of implementation, including needs analysis, staff training, workflow bottlenecks, and ROIWhy technology should add context rather than override clinical reasoningThis is Part 1 of a two-part series. Tune in for Part 2 (Episode 121) in two weeks.

Have you ever achieved a high GPA, crushed your Duolingo streak, or seen a surge of likes on social media… only to feel weirdly empty? Philosopher C. Thi Nguyen attributes that joylessness to what he calls “value capture,” where rankings and metrics can replace our own values and start dictating goals for us. We talk to Nguyen about the difference between playful score keeping… and soul-sucking metrics. And we want to hear from you: Have you ever found yourself playing a game you didn't choose? Guests: C. Thi Nguyen, philosopher; author, “The Score: How to Stop Playing Somebody Else's Game” Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of This Week in Pharmacy, we explore how the Pharmacy Podcast Network (PPN) is deepening connections across healthcare by elevating pharmacists' voices in the conversations that matter most. Inspired by the recent partnership between podcasting giant PodcastOne and the AI-driven analytics platform Listener, we highlight how PPN is using the same type of advanced engagement metrics—combining podcast listener data, social media signals, and network insights—to measure true influence, not just downloads.  With Listener's powerful data, PPN can now identify where pharmacists are making the greatest impact and uncover new opportunities to expand pharmacist positioning with other providers, industry leaders, and the public. Plus, Todd sits down one-on-one with Kris Rhea of Pharmacy Market Place for an insightful conversation on AI in pharmacy—exploring how artificial intelligence is shaping workflow, clinical decision-making, business operations, and what pharmacists need to know to stay ahead in a rapidly changing healthcare landscape.

Dr. Will Cole and Dr. Tara Swart Bieber join me at The Wellness Oasis during Miami Art Week to reveal why low-level chronic stress destroys longevity faster than anything else, how that COMT gene mutation in half this audience keeps your mind racing when your body needs rest, and why I schedule my entire life around sleep and exercise instead of fitting wellness into leftover time slots. Connect with Dr. Will Cole Website: ⁠https://bit.ly/3LEmCqB⁠  YouTube:⁠https://bit.ly/3LhijSd⁠  Instagram: ⁠https://bit.ly/4qnE2XN⁠  Facebook: ⁠https://bit.ly/49Xe6wg⁠  X.com: ⁠https://bit.ly/4qxNpnN⁠  LinkedIn: ⁠https://bit.ly/49TEEyq⁠  Connect with Dr. Tara Swart Bieber Website: ⁠https://bit.ly/4pJiO5s⁠  Instagram: ⁠https://bit.ly/3YGWDBR⁠  TikTok: ⁠https://bit.ly/4pBD8FN⁠  Facebook: ⁠https://bit.ly/3YCiri9⁠  X.com: ⁠https://bit.ly/4qnYJTz⁠  LinkedIn: ⁠https://bit.ly/4pGzrib⁠  Thank you to our partners H2TABS: “ULTIMATE10” FOR 10% OFF: ⁠https://bit.ly/4hMNdgg⁠ BODYHEALTH: “ULTIMATE20” FOR 20% OFF: ⁠http://bit.ly/4e5IjsV⁠ BAJA GOLD: "ULTIMATE10" FOR 10% OFF: ⁠https://bit.ly/3WSBqUa⁠ SNOOZE: LET'S GET TO SLEEP!: ⁠https://bit.ly/4pt1T6V⁠ COLD LIFE: THE ULTIMATE HUMAN PLUNGE: ⁠https://bit.ly/4eULUKp⁠ WHOOP: JOIN AND GET 1 FREE MONTH!: ⁠https://bit.ly/3VQ0nzW⁠ AION: “ULTIMATE10” FOR 10% OFF: ⁠https://bit.ly/4h6KHAD⁠ A-GAME: “ULTIMATE15” FOR 15% OFF: ⁠http://bit.ly/4kek1ij⁠ PEPTUAL: “TUH10” FOR 10% OFF: ⁠https://bit.ly/4mKxgcn⁠ CARAWAY: “ULTIMATE” FOR 10% OFF: ⁠https://bit.ly/3Q1VmkC⁠ HEALF: 10% OFF YOUR ORDER: ⁠https://bit.ly/41HJg6S⁠ RHO NUTRITION: “ULTIMATE15” FOR 15% OFF: ⁠https://bit.ly/44fFza0⁠ GOPUFF: GET YOUR FAVORITE SNACK!: ⁠https://bit.ly/4obIFDC⁠ GENETIC METHYLATION TEST (UK ONLY): ⁠https://bit.ly/48QJJrk⁠ GENETIC TEST (USA ONLY): ⁠⁠https://bit.ly/3Yg1Uk9⁠ Watch  the “Ultimate Human Podcast” every Tuesday & Thursday at 9AM EST: YouTube: ⁠https://bit.ly/3RPQYX8⁠ Podcasts: ⁠https://bit.ly/3RQftU0⁠ Connect with Gary Brecka Instagram: ⁠https://bit.ly/3RPpnFs⁠ TikTok: ⁠https://bit.ly/4coJ8fo⁠ X: ⁠https://bit.ly/3Opc8tf⁠ Facebook: ⁠https://bit.ly/464VA1H⁠ LinkedIn: ⁠https://bit.ly/4hH7Ri2⁠ Website: ⁠https://bit.ly/4eLDbdU⁠ Merch: ⁠https://bit.ly/4aBpOM1⁠ Newsletter: ⁠https://bit.ly/47ejrws⁠ Ask Gary: ⁠https://bit.ly/3PEAJuG⁠ Timestamps 00:00 Intro of Show 03:11 Sleep as Our Human Superpower 06:12 Metrics for Sustainable Wellness 09:15 Thoughts and Trauma Impacting Health 11:56 Misconceptions on Biohacking 17:51 Link between Emotional Stress and Inflammation 24:02 Neuroplasticity as a Foundation of our Well-Being 28:47 Whole Health: Thriving vs. Maintaining 37:03 Women and Autoimmune Disease 42:14 Wearable Technology for Health Metrics 43:31 Good Sleep Hygiene Disclaimer: This podcast is for informational purposes only and does not provide medical advice. It is not intended for diagnosing or treating any health condition. Always consult a licensed healthcare professional before making health or wellness decisions. Gary Brecka is the owner of Ultimate Human, LLC which operates The Ultimate Human podcast and promotes certain third-party products used by Gary Brecka in his personal health and wellness protocols and daily life and for which Ultimate Human LLC and / or Gary Brecka directly or indirectly holds an economic interest or receives compensation.  Accordingly, statements made by Gary Brecka and others (including on The Ultimate Human podcast) may be considered promotional in nature. Learn more about your ad choices. Visit megaphone.fm/adchoices

On this episode of Buck’s Beat, Buck Belue breaks down the Atlanta Falcons hiring Kevin Stefanski as head coach and bringing in Tommy Rees as offensive coordinator — and what it all means for franchise quarterback Michael Penix Jr. Falcons President of Football Matt Ryan has been aggressive this offseason, locking in Stefanski, retaining Jeff Ulbrich on defense, and reshaping the organization’s leadership. But Buck doesn’t sugarcoat the concerns: Stefanski’s recent record, his long list of quarterbacks in Cleveland, and the PR challenge Falcons fans are wrestling with after eight straight losing seasons. The focus then turns to the most important piece of the puzzle — Michael Penix Jr. Buck dives into Penix’s early NFL tape, advanced metrics, pocket presence, and overall skill set, explaining why he believes Penix can become a top-10 quarterback in the league. He also breaks down Stefanski’s Kubiak-Shanahan West Coast system, heavy play-action concepts, under-center usage, and why this offense could be a strong schematic fit for Atlanta’s offensive talent. After doing the homework, Buck explains why he’s feeling better about the hire — not because of blind faith, but because the system finally matches the quarterback.

Is the AI SOC a reality, or just vendor hype? In this episode, Antoinette Stevens (Principal Security Engineer at Ramp) joins Ashish to dissect the true state of AI in detection engineering.Antoinette shares her experience building detection program from scratch, explaining why she doesn't trust AI to close alerts due to hallucinations and faulty logic . We explore the "engineering-led" approach to detection, moving beyond simple hunting to building rigorous testing suites for detection-as-code .We discuss the shrinking entry-level job market for security roles , why software engineering skills are becoming non-negotiable , and the critical importance of treating AI as a "force multiplier, not your brain".Guest Socials - ⁠⁠⁠Antoinette's LinkedinPodcast Twitter - ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠@CloudSecPod⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠If you want to watch videos of this LIVE STREAMED episode and past episodes - Check out our other Cloud Security Social Channels:-⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Cloud Security Podcast- Youtube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠- ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Cloud Security Newsletter ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠If you are interested in AI Security, you can check out our sister podcast -⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ AI Security Podcast⁠Questions asked:(00:00) Introduction(02:25) Who is Antoinette Stevens?(04:10) What is an "Engineering-Led" Approach to Detection? (06:00) Moving from Hunting to Automated Testing Suites (09:30) Build vs. Buy: Is AI Making it Easier to Build Your Own Tools? (11:30) Using AI for Documentation & Playbook Updates (14:30) Why Software Engineers Still Need to Learn Detection Domain Knowledge (17:50) The Problem with AI SOC: Why ChatGPT Lies During Triage (23:30) Defining AI Concepts: Memory, Evals, and Inference (26:30) Multi-Agent Architectures: Using Specialized "Persona" Agents (28:40) Advice for Building a Detection Program in 2025 (Back to Basics) (33:00) Measuring Success: Noise Reduction vs. False Positive Rates (36:30) Building an Alerting Data Lake for Metrics (40:00) The Disappearing Entry-Level Security Job & Career Advice (44:20) Why Junior Roles are Becoming "Personality Hires" (48:20) Fun Questions: Wine Certification, Side Quests, and Georgian Food

Leading Into 2026: Executive Pastor Insights Momentum is real. So is the pressure. This free report draws from the largest dedicated survey of Executive Pastors ever, revealing what leaders are actually facing as they prepare for 2026. Why staff health is the #1 pressure point Where churches feel hopeful — and stretched thin What worked in 2025 and is worth repeating Clear decision filters for the year ahead Download the Full Report Free PDF • Built for Executive Pastors • Instant access Welcome back to another episode of the unSeminary podcast. Today we’re sitting down with an executive pastor from a prevailing church to unpack what leaders like you shared in the National Executive Pastor Survey, so you can lead forward with clarity. We're joined by Jeremy Peterson, Executive Pastor at One Church, a fast-growing multisite church with five physical locations across New Hampshire and a strong online presence. Jeremy is also a key leader behind the Executive Pastor Summit (XPS), investing in the health and effectiveness of second-chair leaders across the country. In this conversation, Jeremy reflects on insights from the National Executive Pastor Survey and shares practical wisdom for strengthening one of the most critical—and often fragile—relationships in the church: the partnership between the lead pastor and executive pastor. Is your relationship with your lead pastor thriving, strained, or somewhere in between? Are you feeling neutral when you know the relationship needs to be strong? Jeremy offers clear, experience-tested guidance on building trust, maintaining alignment, and leading with integrity in the second chair. Why trust matters more than ever. // The survey revealed that just over one in five executive pastors feel uncertainty or strain in their relationship with their lead pastor. While not a majority, Jeremy believes the number may actually be higher in practice. He notes that many executive pastors quietly wrestle with trust—either feeling that they are not fully trusted by their lead pastor or struggling to trust their lead pastor themselves. Because the lead pastor and executive pastor sit at the intersection of vision and execution, even small fractures in trust can ripple throughout the entire organization. Consistency builds confidence. // One of the clearest ways trust erodes is through inconsistency. Jeremy emphasizes the importance of being dependable—doing what you say you're going to do, following through on commitments, and showing up with a calm, steady presence. When executive pastors overcommit and underdeliver, even unintentionally, trust begins to erode. Over time, staff and lead pastors alike start to hesitate, slowing decision-making and momentum. Reliability, Jeremy notes, is one of the most underrated leadership strengths. Truthfulness over comfort. // Another major trust-builder is honesty—especially when the truth is uncomfortable. Executive pastors often act as filters, but withholding information eventually backfires. Metrics like attendance, giving, or volunteer engagement will surface eventually, and surprises damage credibility. Jeremy argues that leaders would rather hear hard truth early than manage damage later. Speaking truth with humility strengthens trust far more than protecting feelings in the short term. Clarity before problem-solving. // Jeremy observes that executive pastors are wired to fix problems, sometimes before fully understanding the lead pastor's intent. When clarity is missing, misalignment follows. At One Church, Jeremy maintains a standing weekly lunch with the lead pastor to ensure they are synced on priorities, vision, and concerns. These rhythms allow for shared understanding and prevent assumptions from growing into frustration. Trust, he explains, grows when leaders take time to listen before acting. No surprises. // A core operating principle between Jeremy and his lead pastor is the “no surprises rule.” Whether it's service times, staffing changes, or ministry initiatives, quick five-minute conversations prevent hours of repair later. Jeremy encourages executive pastors to drop into offices, make short calls, or send clarifying texts rather than letting uncertainty linger. Small misunderstandings left unaddressed often become major relational landmines. Prayer as a leadership discipline. // One of Jeremy's most personal insights is the impact of daily prayer for his lead pastor and staff. Rather than praying only during crises, he now prays intentionally for his lead pastor, lead pastor’s spouse, and children by name. He's seen this practice soften frustrations, realign perspective, and strengthen unity across the team. Trust sets the speed of the church. // Referencing Stephen M. R. Covey's Speed of Trust, Jeremy explains that trust is not just relational—it's operational. High-trust teams move faster, communicate clearer, and recover quicker from failure. Low-trust teams slow down, double-check motives, and avoid risk. For executive pastors, cultivating trust is not optional; it's foundational to healthy church culture. To learn more about One Church and reach out to Jeremy, visit church.one. For executive pastors looking to grow in their leadership, learn more about the Executive Pastor Summit at xpsummit.org. Watch the full episode below: Thank You for Tuning In! There are a lot of podcasts you could be tuning into today, but you chose unSeminary, and I'm grateful for that. If you enjoyed today's show, please share it by using the social media buttons you see at the left hand side of this page. Also, kindly consider taking the 60-seconds it takes to leave an honest review and rating for the podcast on iTunes, they're extremely helpful when it comes to the ranking of the show and you can bet that I read every single one of them personally! Lastly, don't forget to subscribe to the podcast on iTunes, to get automatic updates every time a new episode goes live! Episode Transcript Rich Birch — Hey friends, welcome to the unSeminary podcast. We are in the middle of these special episodes we’ve been doing where we’re reflecting back on what you said in the National Executive Pastor Survey. And what we’re doing is bringing executive pastors from prevailing churches on to really help us wrestle through some of the things that we saw and ultimately to provide some help for you as you launch here into 2026. Today, it’s our privilege to have the executive pastor of all executive pastors, Jeremy Peterson with us from One Curch. It’s a fantastic church, a multi-site church in Northeastern United States. They have five, if I’m counting correctly, outpost locations in New Hampshire, plus church online, plus Jeremy’s involved in a leading XPS, a great conference for executive pastors and and and and campus pastors. And he does all kinds of amazing stuff. So Jeremy, welcome to the show. So glad you’re here.Jeremy Peterson — It’s quite the introduction. Thanks, Rich, for having me.Rich Birch — This is the problem you become you become a more than one-time guest. And I’m like, what do I say? He’s amazing. That’s what you should say. Tell us a little bit about One Church, to set the context for people, understand a little bit about your background, where you’re at.Jeremy Peterson — Yeah, so I spent the first 17 years in ministry in Texas, and I’ve been here for 12 and a half years now, and it’s it’s pretty wild. I said I would never be on the mission field. I grew up as a missionary kid, and so being here, I really feel like I am on the mission field. I’ve been here 12 and a half years, and we just celebrated like our 4,000th person that’s been baptized… Rich Birch — Amazing. Jeremy Peterson — …since I’ve been here. And so it’s just it’s just been quite the ride being a part of what God’s doing and just trying not to mess it up.Rich Birch — Yeah, it’s so good. Well, this thing we’re looking at today to kind of kick the conversation off, there was a a stat that jumped out to me from our study. 22.32% of executive pastors, that’s just over one in five, are either uncertain or experiencing strain with their lead pastor. Now, I know that that’s a minority number. It’s not like two-thirds are like struggling with this. It’s it’s It’s just over one in five.Rich Birch — But to me, that’s still a hauntingly large number that one in five executive pastors we would bump into and say, I’m not sure that that relationship is working well. So I’d love to start the conversation there. Why do you think the lead pastor and executive pastor relationship, why is there kind of tension there? Why would people be experiencing that? And and personally, I think, man, that relationship’s got to be strong for the the health of the church. But help us understand, maybe set the problem up for us. What what do you think is going on there when that relationship is strained?Jeremy Peterson — Yeah, it’s interesting to stat, Rich, because talking to a lot of executive pastors around the country like you do, I feel like that number may even be a little bit higher. Rich Birch — Right. I think so surveys are incredibly helpful, but I feel like one of the biggest challenges or conversations that I’m having on a regular basis with other executive pastors is I’m not sure the lead pastor trusts me. Sometimes it’s like, I’m not sure that I trust my lead pastor.Jeremy Peterson — And so I think there’s definitely a tension, which I think it’s, there there are two roles that are so incredibly crucial for the church, right. You have either the cedar senior or lead pastor, who’s really the one casting the vision. And you’ve got the executive pastor in that second role or that second chair, that’s really called to like help execute on the vision. And when there’s like, trust or mistrust, lack of trust, whatever it may be, that can cause a lot of, i think, tension and frustration if it’s not if it’s not addressed in some capacity.Rich Birch — Yeah. And I do get these calls as well. I sometimes what happens is i’ll I’ll be talking to an executive pastor, maybe I’m on site and they’ll pull me aside and they’ll say, you know, I just love my lead pastor. So fantastic. They’re an amazing vision-caster. They do such a great job. And then they they rattle off all this real positive stuff. And then they’ll say, but can you help me get better at this relationship how do I… Or it’ll be a lead pastor will pull me aside and say oh i just i love the executive pastor here and they’ll same thing rattle off that person’s so good at getting stuff done and they manage the team so well and never worry about money stuff, and and then there’s a but. But could you help me get better at that relationship like ah it’s like we’re struggling around this. Rich Birch — What would be some early signs in conversations that you’re having that maybe there’s the trust is starting to erode a bit that that’s drifting towards this kind of, Ooh, this is things are not in a good place. What are some of the telltale signs in those conversations that you see? Ooh, we maybe have a trust problem here.Jeremy Peterson — Yeah. Trust is really interesting because I feel like, um, really time builds trust. I mean, I feel like I’m, I usually kind of err on the side of like, hey I’ll trust you until you, until you cause reasons to bring like, untrust or whatever that may be… Rich Birch — Right. Jeremy Peterson — …or or break the trust. Because it takes, I feel like time, time is what really builds on trust, but it’s something that can be also lost overnight. Rich Birch — Very quickly.Jeremy Peterson — And so, um, I think a few things that I’ve noticed over the years, As trust begins to erode, I think there’s ah a few things that I would that I would hit on. I think um a few of them is just as being consistent. So like as an executive pastor, are you like are you reliable? Are you are you dependable? Are you doing what you say you’re going to do? Are you coming in with like a calm calm spirit? Sometimes senior pastors or lead pastors can be all over the place. They can be upset or frustrated, and if you kind of come in as like the is the constant like in the midst of a storm and you can kind of calm that down a little bit, I think that that’s that’s really helpful. Jeremy Peterson — I think a big part of it is just is being truthful. So like in the consistency, are you being truthful? Because a senior pastor needs somebody who can speak the truth into them. Most of most staff even other um I think a lot of senior pastors they’re just not very trusting people by nature, and so I think when you have somebody who can speak truth into you, I think it actually starts developing and growing the trust. I feel like if you’re the same time i feel like if you’re holding back all the truth, I feel like like trust starts eroding over time if you’re holding back some of the truth. Jeremy Peterson — So take something like weekly attendance, right? Senior pastors, lead pastors really, really care about seeing like about attendance. But if you are not being like fully truthful or transparent, little if you start holding some of the information, the information is going to come out in some capacity. Rich Birch — Right. Jeremy Peterson — And so I think if you start holding on to that, that can start breaking or even eroding the trust over time. So I think that consistency is a is a huge thing. I think another part of it is… Rich Birch — Yeah. I think… Jeremy Peterson — …oh go ahead.Rich Birch — No, no, I was just going say, it’s amazing how, and what was that poem? Like everything I learned about life I learned in kindergarten. It’s amazing though, how much the just the core idea of like, do what you say, do what you said you were going to do. Jeremy Peterson — Yeah.Rich Birch — Like it’s, but it’s amazing how for some leaders we, they seem to struggle with that, that it’s like, well, you said you were going to do this. Like, why did you not do it? It’s incredible. What else else were going to say there?Jeremy Peterson — Oh yeah, the other thing was just going to add is I think clarity is so crucial. You’ve been an executive pastor. I think sometimes we go into this like problem solving mode and we’re constantly trying to think of like, how do we solve this problem? How do we how do we get in front of it?Jeremy Peterson — And so a lot of times we don’t even have clarity, even necessarily around what the senior pastor or lead pastor are trying to accomplish. And we’ve already gone into like fix it mode before even we even have a full picture of like what’s trying to be accomplished. And if you’re not constantly like syncing up in some capacity with the senior pastor, I think that that’s where some of the trust can break over time. Jeremy Peterson — So like I have a standing lunch every single Monday, regardless of what’s going on, unless we’re on vacation, we get together and we sync up every single Monday to have a conversation. And I remember initially it was like, well I don’t know that I can commit to a, you know, weekly lunch time and doing this. And so unless there’s some random exception for us, Mondays is really that chance to be able to sync up, make sure that we’re on the same page. And and I think really in that time, kind of not only hear like what’s God placed on your heart, but but I’m building camaraderie.Jeremy Peterson — So like, and by camaraderie, I don’t I don’t feel like in any sense, like you as an executive pastor and lead pastor need to be best friends. But I feel like having some kind of common interests where you can you can spend some time together, you can have conversations that are not just work related, but a lot of it’s also about like hey what’s going on in your life. Like what’s happening not just here at the church but what’s happening in your own life? What’s going on? Like like being aware of those things, I think the more you can have those conversations it’s not just all about work all the time, I think that that helps build trust builds that relationship with your senior lead pastor as well.Rich Birch — Yeah, I’d love to come back to that the kind of friendship, co-worker relationship thing there.Jeremy Peterson — YeahRich Birch — But you said something earlier that caught my attention, this idea of a standing lunch on Mondays. Are there any other, in your relationship with Bo, a part of why I was excited to talk to you about this is as an outsider, I perceive you guys are like, those guys seem to like working with each other.Rich Birch — They’re like, the fact that you’ve been there for 12 years and you continue to be there is a sign of that and vice versa. He continues to love working with you and it’s a prevailing church. You guys are taking new ground. Mondays, lunchtime, that’s a core behavior practice, intentional practice. Are there other things that you’re doing as you think about engaging with him in a way that build trust or build that relationship?Jeremy Peterson — That’s a great question. So I think two things is, I will constantly drop into his office and have a five minute conversation, or make a five minute phone call. I’ve realized that over the years, how much time and probably pain I could have spared both of us… Rich Birch — Right. Jeremy Peterson — …had we just dropped in and had those conversations. And so kind of a a best practice that we would have now is like, hey, pick up the the phone and let’s have a five minute conversation… Rich Birch — Right. Jeremy Peterson — …instead of like potentially hours on the back end of things that we may have to undo or repair just because you know you may have had a question, doubt, frustration, whatever it may have been like. Just go ahead and voice those things and let’s have those conversations and then let’s move on versus like dwelling on it. Because I think that’s where the enemy does a really good job getting a foothold. And it’s like, hey, if I can just create a little little doubt or a little dissension here, then I can help break away and erode that trust.Rich Birch — Yeah, that’s good. Could you give me an example, that’s maybe not too close to home, of what one of those five minute things would be? Because I think that’s a good insight that like, hey, I should just like pick up the phone or drop by and like, hey, here’s something either I heard I can I can see that or I’ve thought of a similar thing around, like I see something that’s getting going and I’m like, I could wait to meet with the executive team and everybody or like, I but I really should just get my lead pastor’s thoughts on where his head’s at on this issue. Because if this thing gets too far down the road… Jeremy Peterson — Yeah. Rich Birch — …you know, we could be causing pain. What would be some examples of the kind of things that you think those kind of five minute drop-ins are helpful with?Jeremy Peterson — Yeah, I mean, something is simple as we had one of our locations was going from two services to three services. And so I had a conversation with the outpost pastor and we started talking through what those things are.Jeremy Peterson — And we’re like, yeah, these three times make sense. And we just kind of ran with it. And so in retrospect, we start going to print. So we get to the point where it’s like going on the website, it’s going to print. And he asked me, he’s like, what are these times? Like, why why did we land on these times?Jeremy Peterson — And so it was realizing that sometimes it’s those simple things, but if you can constantly be dropping in shoot a text, have a quick conversation, like the amount of things that we had to undo to fix something like that, was big. Another thing that he’s he’s shifted a lot now, but early on, it would not be uncommon for, say, one of our student pastors to go up to him and say like, hey, I know you did student ministry back in the day. I’m thinking about doing this. And he would be like, that sounds like a great idea. Just go for it. Not thinking through like all the details and ramifications of what that looked like.Jeremy Peterson — And so next thing I know, I’m in a meeting with one of our student pastors and they’re like, hey, Bo said that we should do this. And I’m like, hold the phone, like no we’re not we’re not doing that. Rich Birch — Yes. Jeremy Peterson — And so having those short conversations really trying to operate under the like the no surprise premise which is what him and I operate under. Our elders operate under that as well. So we’ve we’ve kind of shared the same thing with our elders is like, hey, if you have questions or concerns, pick up the phone, make a call, always choose to believe the best instead of assuming the worst.Rich Birch — Yeah, that’s good. You know, speaking with weight, you know, that’s always a shrewd move by staff to like, if I can just get the lead person to say, yeah, yeah go do that that. That’s like a blank check. Well, Bo said, you know, I can imagine that, thatJeremy Peterson — He signed off on it. It’s fine.Rich Birch — It’s fine. It’s totally fine. We’re buying the corporate jet. It’s fine. Let’s go back to the best friends versus coworkers thing.Jeremy Peterson — Yeah.Rich Birch — I see that this is an interesting relationship. And I’ve had I’ve had the privilege of working for three incredible lead pastors who I have really good positive relationships with. And, you know, we got a lot of stuff done, moved a lot stuff for the kingdom. And we’re friendly, like we’re we were close, but we weren’t like dudes. We were not like, you know, going to whatever dudes do like, you know.Rich Birch — And, so I sometimes had tension around in my own brain around like, should I be more friendly with these people? I don’t know. Help us understand, pull that apart. How, what do you think is healthy? What, what, what’s the kind of a minimum viable relationship? You know, how do we think through our you know, that, that side of this, this relationship?Jeremy Peterson — Yeah, that’s that’s a really, that’s I think it’s probably different for every senior executive pastor relationship, but I feel like there’s some who think that they need to be best friends. Rich Birch — Right.Jeremy Peterson — So like every vacation we do, like our families need to do this together. Every hobby, like we need to be a part of that together. What I’m also realizing is that there there’s probably some common interests that you share. Rich Birch — Right.Jeremy Peterson — And they may not be the same. So like your lead pastor may like to golf. You may not like to golf. I may really like to fish. He does not really care to fish. Rich Birch — Right.Jeremy Peterson — But but there are common interests that we’ve realized over time. So a lot of that could be sports. So like we follow one of the same college football teams. We both enjoy working out. And so being able to share some of the best practices in those areas, I think it is finding like, where’s their common ground? Rich Birch — That’s good.Jeremy Peterson — And how can we have a conversation? At the same time, I don’t know how healthy it is for you to be best friends. And because there are times where that could actually keep you from being fully truthful with them in in worries that you may like you may impact your relationship in some capacity. I think that’s a dangerous place to be.Rich Birch — That’s good. How do you think, so we’re really talking here about trust and how we’re building trust. How are we trustworthy people with our lead pastor and are seen by being trustworthy with our lead pastor and then vice versa? How do we, you know, continue to try to, you know, choose trust with them and engage in a way?Rich Birch — How do you think this idea of building trust ends up rippling into other relationships as, as, ah as we lead as an executive pastor? I often think, you know, we, we, we end up in, we’re in this really interesting kind of intersection of vision and execution. And so, you know, oftentimes I think lead pastors, when they’re doing their job, right, they are like a large portion of what they’re doing is thinking about vision and about the future. And then our job is to figure out, okay, how does that actually, how do we make that work?Rich Birch — And so we got to work with all these other relationships. What’s the connection here around trust and relationships with our staff, with our staff teams, maybe younger staff, what’s that look like?Jeremy Peterson — And I think it goes back to being truthful. If I overcommit and under deliver, then I can only do that a couple of times before like trust will start to erode. And I’ve seen it times over the years where like somebody way overcommits on this and they’re like, no problem, we can do this. And you know we’re going to have 10,000 people show up to it, but it’s going to be amazing. And then you you hype it up in such a way that then then the event or the function, whatever it is, happens. And then all of a sudden you like, you feel like you way under delivered. You can only that I think ah a few times before it starts to become like, man, I’m not sure. Like I know, I know Jeremy said he was going to do this, but like he keeps dropping the ball. He keeps committing at super high level and he’s not executing at that level. I think that that starts impacting things. um Jeremy Peterson — There’s a, there’s a great book out there um that Stephen Covey wrote. He’s probably most, probably most well known for The Seven Habits of Highly Effective People, I think is the name of the book.Rich Birch — Yep.Jeremy Peterson — He wrote another book that’s not as well known, but the book is called Speed of Trust. Rich Birch — Yeah. Jeremy Peterson — And it’s a great reminder that like the more you work on being synced up together, the more trust begins to grow, the faster you can actually move and operate as an organization and as an entity, the more that that is built. And so so if you haven’t had a chance to read it, fascinating read. It was really helpful for me to understand that like, the more truthful I am, the more consistent I am, the more clarity I’m providing and actually executing at that level, then the more trust begins to build. And therefore allows us to actually move at a pretty rapid pace, the more that that foundation is built. Jeremy Peterson — And I think it impacts the staff as a whole. it’s It’s a little bit like the mom-dad relationship. Like if there’s tension or if they’ve like if there’s been a fight or an argument, like as as kids, like you can tell something’s off.Rich Birch — Right. Yes.Jeremy Peterson — What did dad say? Or you know why is mom upset with dad? um I think ah the staff can sense that. Like If something is off between the two of you, they can start to begin to wonder, doubt. They can even begin to you know, put in like suspicious thoughts of like, man, something must be off here. Something’s out of sync. And so I think that that’s a big part of it is just, is taking time, working on the relationship, and then just watching it kind of like grow and blossom over time. But also I would encourage, like if you’re a new executive pastor to the role, just realize that like you can’t buy time.Rich Birch — It just takes time.Jeremy Peterson — I’m an investment over years, the things that you’ve learned. You know, we talk often here about like failing fast and cheap because we feel like failure is actually needed to be able to accomplish what God’s calling us to do. But I think if you’re not truthful and transparent as that’s happening, then then it’s not long before it it starts catching up to you.Rich Birch — That’s good. That reminds me one of the the, you know, axioms I’ve talked about with our teams is, you know, there’s, there’s no bad information. There’s just because I think sometimes like something might go wrong, you might have an event, you might be a team member, you, you know, you busted something, it could be as simple as, you know, youth event, we had literally had this happen, we opened a brand new building. And the very first youth event, there was a car, we had a kid go through the wall, and it busted a like it, you know, but busted a wall, like his brand new building, $15 million dollar build. Wow. This is amazing. You know, put a hole in the wall. Rich Birch — And you know, there’s no bad information. What makes that hole in the wall worse is if we never hear about it, and it gets covered up and someone puts a, you know, well, we’ll just move this, you know, whatever, some furniture.Jeremy Peterson — Just put a big poster up there, it’ll be fine.Rich Birch — Yeah. Put a poster in front of it or whatever. That just gets worse over time. Like, sure. There may be information we don’t like, but there’s no bad information. Like we’ve got to be organizations that spread even bad news and you know how we react. That was one of the times where I felt like in that case that instance I said was, I feel like, oh like the Lord was with me because actually I responded super well. I said to the guy, I’m like, this is why we bought this building. I’m so glad you had all these students here. You know, let’s get it fixed and and move forward. I did not like paying that bill, but you know, it is, it is what it is, so. But we can’t, if we create organizations that are trying to hide the truth, that are trying to hide information that will erode trust long-term and you move way slower to the speed of trust, you know, information there.Rich Birch — So pivoting in a in a slightly different direction, but related kind of an adjacent neighborhood of conversation. What are you learning about developing, particularly trust with, or building up team members, younger team members, newer team members at, at One Church? How, what does that look like for you guys? How, how are you, how how does that fit into this whole idea of, you know, building trust with people?Jeremy Peterson — That’s a great question, Rich, because actually the and we can talk about it if we have time. But the Executive Pastor Summit this year specifically is really about leading up and empowering younger leaders. Rich Birch — I love it. Jeremy Peterson —But can I just do a quick jump backwards before?Rich Birch — Yes.Jeremy Peterson — Just just maybe this is a bonus thing. Regardless of whether you’ve worked with your lead senior pastor um for the last couple of months or the last 10 years, something that has really changed my heart and my perspective, and I think has really helped grow the relationship, is um it’s just daily be in prayer for him or her. I know that sounds very simple. Until about three years ago I would pray for Bo on a regular basis but it was just kind of like when I thought of it, or on the way to work, or Sunday morning…Rich Birch — Right. It’s a big thing coming up.Jeremy Peterson — Yeah, here’s a big thing coming up. But but man the the more we really challenge all of our staff to do this, but I know for myself praying for him, praying for each of his kids by name, know where they’re at in their life, relationships that they’re in, praying for his spouse, and I know he’s doing the same thing. Like I think that that God really takes that, honors that, and he helps kind of build trust through that. And so just an encouragement to some of you if you’re like wrestling with this, if you’re doubting, if you feel like the enemy is getting a foothold is, my encouragement is like, man, just take time every single day to pray for your senior lead pastor. And then I think that’ll make a huge difference. So just want to put that in. So I didn’t forget about, about that on the, on the back end.Rich Birch — No, that’s so good. That’s a great practical tactic for us around, particularly, you know, you think about the the lead pastor, there was a high percentage of these in this kind of one out of five that were really saying, so it’s 17.89 is the number of people, of executive pastors that said that they feel neutral about their relationship with their lead pastor. And man, we don’t want to feel neutral about this relationship. Like this can’t be like, it’s fine. Like that’s not good. That would be a great takeaway is say, Hey, what if I was going to spend time every day praying for my lead pastor, for what’s going on in their world, for their, you know, for their spouse, for their kids, all of that. I think that’s a great, great takeaway. Rich Birch — That’s a callback to a previous episode as well. I love, and I know I’ve joked with you about this before when we had you and Bo on talking about multi-site stuff last year, and you know, I asked this question around how do you know the campus versus teams and like the classic multi-site tension. And, um and I’ve retold this story way too many times. And, you know, I’m like, what do you guys do to fix this problem? And then Bo in his wise sort of way rolls out the like, well, you know, I pray every day for every staff member and their, and their family. And I found that that has really helped. And I was like, literally, I was like, Okay. So I’ve been doing this for 20 years, asking that question. Never, never once considered that. So I felt humbled.Rich Birch — But that’s a great, a great, you know, it’s not just like, and know that’s what I love about you guys. It’s not like you’re not saying that from like, oh, just pray about it. It’s like, no, this, let’s actually add this as a part of our lives and discipline and see what the Lord will do. You know, I think it’s amazing. It’s fantastic.Jeremy Peterson — Yeah, not to recap the whole thing, but man, like our staff as a whole has been doing that the last four and a half months, Rich. And even the interaction, some of the past frustrations, it’s crazy how much that’s minimized.Rich Birch — Right.Jeremy Peterson — And just simply praying for, I mean, we spend all this money to go to conferences and all this stuff. And it’s like, hey, how about here’s a printed off name of everybody on staff, their spouse and their kids. Rich Birch — Yes.Jeremy Peterson — Hey, just take 20 minutes a day and pray for them. Rich Birch — Yep. Jeremy Peterson —It’s like, oh yeah, I can I guess Ii can do that as it doesn’t cost much other than some time so. But anyway…Rich Birch — Well, and you start to see each other as humans, right? At the end of the day. Jeremy Peterson — Oh yeah. Rich Birch —And, you know, you start to be like, hey, this person’s like, they’re not just a task that needs to be done or, you know, they’re not just whatever the next problem is that’s going to come up. So, um yeah, that’s a great practical takeaway. Rich Birch —Well, let’s pivot on that. I want to make sure because I know that you can help leaders on this as well. As we think about younger leaders, what, you know, just ah ask a super wide open, what should we be thinking about? What are you thinking about? What are you wrestling with? Help us wrestle through that. you know, let’s talk about that.Jeremy Peterson — Yeah, something that’s really been on my heart the last probably year and a half is how do we empower younger leaders? And so I’m not sure who sits around like your, know, your decision making team. But God really put in our hearts several years back to start a residency program and really pour into some of these younger leaders. I know people took a risk on people like you and I, at some point when we were in our twenties and didn’t really know what we’re doing. And we made some dumb things. Like, I think I made multiple holes and multiple walls, which the senior pastor was like very forgiving at the time about it. Jeremy Peterson — But, but I just love that we get an opportunity to like really pour into invest and actually empower and, um, and and put some trust even behind some of these residents that they’re they’re going from like, okay, I’ve learned these things in school. I have this head knowledge of things, but from a practical standpoint, what does that really look like? Jeremy Peterson — And so so knowing that we were going to this conversation, I just sat down with one of our first year residents just to kind of hear what their experience has been so far, because I want to hear like the positives, the negatives and kind of what their insight was. But um but a few things that he shared shared with me was like, I love that you guys allow us to fail.Rich Birch — That’s so good.Jeremy Peterson — He’s like, I’ve been at other jobs before where it’s like, if something happens to me, if I miss it, then it could be like, hey, you’re going get written up for this. And for us for us, it’s really trying to create that culture of like, you are allowed to fail. You’re allowed to try things. We talk about failing fast and cheap. We hope it doesn’t cost us a lot. But but ultimately, like that’s a safe place in the residency to but to be able to be.Jeremy Peterson — Another thing he said was, um like I’ve been challenged to say yes to opportunities. And I was like, well, yeah, tell me a little bit more about that. And he’s like, no, usually kind of like you pick and choose. Well, yeah, I want to say yes to this one, but I don’t want to say yes to this. And he’s like, I’m in my early 20s. Why would I not say yes to all these different opportunities? And he’s like, I really want to be scrappy.Jeremy Peterson — And I’m like, well, tell me more tell me more about that. He’s like, no, I really want to be like more of a utility, like multi-tool staffer. And in my mind, I’m like, OK, I appreciate the the hustle and this younger resident because he’s already talking about like, OK, how do we create a staffing position for him? Rich Birch — Right.Jeremy Peterson — But I also think realizing that, you know, he said, if I get an opportunity to preach, I’m going to take the opportunity to preach. If I get the opportunity to host, I to take the opportunity to host. If I don’t have anything that weekend, that I’m going to see if I can serve with our production team and kind of learn the behind the scenes side of things so that I can help with that. Anywhere that’s needed. Jeremy Peterson — And so I love this idea that they’re willing to say yes, they’re willing to take some risks, knowing that the team believes in them. And so for us, and I think for me specifically, it’s been okay, who do I see being a part of our leadership decision making team in the years ahead?Jeremy Peterson — And know for, you know, if the average age in the room is like, say, in their mid 40s, like to bring in a early mid 20 year old is it like, wait a second, like, what is this, you know, what is this kid going to say to us? um I think they provide some incredibly fresh perspective…Rich Birch — 100 percent.Jeremy Peterson — …on what we’re actually doing well, things that we should do differently, and just ways that we can continue to like really empower them, challenge them, put them in positions that may make them feel uncomfortable. Like we have some that have are like almost deathly afraid of having you know being on stage and talk talking to somebody. But give them an opportunity to to get in there, host, I mean, hosting’s two, three minutes, but get an opportunity to get on stage, just kind of like, you know, put a little fire under them, and and see how they do. And and just watch them grow. And I’m always shocked, and I shouldn’t be shocked because because we’ve been doing the residency for a while, but how many of them not only step up into the challenge, but then actually go beyond our expectations.Rich Birch — Right. That’s so good. I think this is a critical important critically important for us to lean in on. You know In the last year I’ve been struck, I was with a lot of different churches, and but there were two in particular that stood out to me. These are like prevailing churches, folks that are listening in. If you were listening, they’re like name brand churches. You know these people.Rich Birch — And the thing that stood out to me was I was having in both of them, I just happened to be having a kind of a meeting with leadership meeting with the folks that were actually operational leaders of a whole bunch of different departments. It was like a kind of a cross section of team leaders. And I was pleasantly surprised with how young that crowd was. Like I looked around the room and I was like, man, these people are all in their late twenties, early thirties. And they’re running departments that are larger than, you know the majority of churches in the country.Rich Birch — You know they’ve got 15 staff reporting to them. They’re managing multi-million dollars of budgets. And these are prevailing churches. Now, I don’t think that that is a coincidence. I think both of those churches have unlocked something and have realized, wait a second, we have to pass this thing on to the next generation.Rich Birch — So when you think about the residency, kind of talk to us so about but about the residency program. What does that look like? And how did you get into that? How did that kind of get that ball get rolling? Help us understand. Maybe there’s someone who’s listening in today is thinking, hmm, maybe that’s something, a step we should take in this coming year.Jeremy Peterson — Yeah, so it was actually a retired baseball player who’s actually going to be at XPS this year. I’m going to do an interview with him. Because now that he’s retired, he’s still coaching, but the like now he’s kind of coaching up the AA and AAA players as they’re coming in and they’re moving up to the major leagues. But he really challenged us because we told him the staffing was one of the biggest challenges, especially in in the New England area. There’s not a lot of people that feel called to be up here this close to Canada, which I know you’re in Canada. But they’re they’re like, maybe if we can be further south, like a little more comfortable.Jeremy Peterson — But for us, we realized that staffing was a challenge. And for us, he really challenged us to to start a residency. And the residency, it’s either a one or two year residency. And you come on you come in you have two areas of focus. And so it could be, say, worship and production. And you’ll spend six months with each of those areas, really kind of hands-on. And so if you’re showing up here, you’re actually like, you will be on stage leading worship. You will be helping run production, whether it’s for our online service or at one of our outposts. But we really try to give as many hands-on opportunities as possible. Jeremy Peterson — As somebody who went to seminary, I think I had one class called practical ministry. And it was like, here’s one semester on, you know, how to do weddings, how to do funerals, but not a whole lot of hands-on experience unless I was volunteering at a church. And so for us, it’s really trying to take, hey, here’s some things that I’ve learned, like from a practical standpoint, but like actually let’s just actually see them like, live happening in real time and get an opportunity to be able to see like, Hey, is it something that God’s even really calling me to? And how can I use the gifts that he’s given me to further the kingdom?Rich Birch — Yeah, it’s so good. Love that. Well, we’ve kind of referenced XPS. So XPSummit.org. This is a conference that you are the grand content poobah for. Talk to us about XPS this year. This is to me is a must-attend event. Talk to us about it. and And where is it? All those kind of details this year.Jeremy Peterson — Yeah, sure. It’s it’s May 4th through 6th in Dallas-Fort Worth. And typically we’ll have 150, 175 executive pastors from different size of churches around the country. And and I appreciate the comment, Rich, but really my goal is to get the people that are there with the content, people like you, and other leaders who really want to come and pour into other executive pastors. And so, yeah, so if you, whether you live in the area or you just want to a day to hang out with some incredible leaders, Rich is going to be there, I’ll be there. And like you said, you can go to xpsummit.org and you can see some of the keynote speakers as well as some of the breakout leaders.Rich Birch — Yeah, it’s so good. Well, Jeremy, just as we wrap up today’s episode, bit of a curveball question here. As you think about 2026 at One Church, what’s a question or two that’s on your mind that you’re like, hmm, here’s some stuff that we’re thinking about. it doesn’t have to do with anything we’re talking about today. It could be just anything that you’re thinking about this year. You’re wrestling through thinking, hmm, I wonder what that’s going to look like in this this coming year.Jeremy Peterson — Man, I was not expecting that question. One thing I’ve been praying about is I think we’re going to start seeing a shift in different parts of the country um where we may have people that are more of like a like a tentmaker role in ministry where um I think there’s an incredible opportunity to do things in like the business sector, but at the same time still work in the church using some of the gifts that God’s empowered you with. And so I can see a shift happening where we have more of the tent making. It’s crazy to me that it’s been like less than a hundred years since the church has actually had like paid full-time staff… Rich Birch — Right. Jeremy Peterson — …and not only paid full-time staff, but multiple staff. And so I think I think we could see a shift there. I think a lot of its just to be trying to be, in the words of one of our residents, how to be a little more scrappy, and really looking for staff that is not just focused on one specific area, but somebody who is a utility player that’s like, hey, I can help out in these four or five different areas instead of just being like, I have this one skill set that I can bring. I think those are two things that are going to make a huge impact in the church in 2026.Rich Birch — That’s great. Thanks so much, Jeremy. I appreciate you being on today. If people want to track with One Church, where do we want to send them online to track with you guys?Jeremy Peterson — Just go to church.one. Little bit different of a website, but yeah, they can go there and you can find my email address if you want to email me or if we can serve you any way, I know um for for our elders, for Bo, our senior pastor, we love serving the local church as a whole. And so if you’re in the area or if you want to come and hang out with us for a few days, shoot me an email and we’d love to host you guys.Rich Birch — Great. Thanks so much. Thanks for being here today, sir.

Databox is an easy-to-use Analytics Platform for growing businesses. We make it easy to centralize and view your entire company's marketing, sales, revenue, and product data in one place, so you always know how you're performing. Learn More About DataboxSubscribe to our newsletter for episode summaries, benchmark data, and moreRodrigo Fernandez has helped 400+ SaaS companies drive over $1B in self-serve revenue and he's seen one problem kill growth over and over again: no one truly owns activation.In this episode, Rodrigo breaks down:Why “activation” is almost always misdefined (and who should actually define it)How teams confuse activity with value — and what to track insteadThe fatal flaws in bottom-up metrics and AI gimmicksWhat a real product activation journey looks like (solar system analogy and all)Why most PLG stacks are noisy, bloated, and doomed from the startIf you're stuck at $10M and can't see a path to $20M, this might be why.

Sign up for the FREE Money Master Plan- For Therapists Scaling into a Group Practice → https://mccancemethod.com/master-your-money-mindset-organic/ Want to watch this episode on video? Check it out here on YouTube: https://youtu.be/nmtoAQflQKI In this episode, I sit down with Tory Krone, founder of Practice Vital, to break down the exact metrics every group practice owner needs to track in order to grow without micromanaging or burning out your team. We dive into why so many therapists are unintentionally flying blind, which numbers actually matter and how the right dashboard can help you make confident hiring, compensation, and leadership decisions.Make sure to bring your paper and pen because this episode is full of actionable tips!Here are some key points in this episode:[03:41] Why guessing your practice's health doesn't cut it anymore[05:52] The top metrics you need to be tracking (even if you're not a numbers person)[06:57] What utilization rate is and why it matters before you hire or give raises[09:46] How to track true client retention and why most practices are getting it wrong[14:59] How to get clinician buy-in around metrics without micromanaging[18:33] Why newer clinicians often struggle with churn and what you can do about itLinks From The Episode:Here is the Janeapp link for TWO free months on us! https://janesoftware.partnerlinks.io/ytg4vn Use Coupon: MCCANCE2MOLearn more about Practice Vital and get $30 off your first month using code McCanceMethod → https://www.practicevital.com/?ref=mccancemethod Take the Kolbe:  https://www.kolbe.com/?kapcode=0FC7F34B3D07496BA6C40B5D9B3EC1D8&entry_redirect=1More about Tory Krone:Tory Krone, AM, LCSW Tory Krone is a licensed clinical therapist, the owner of a group therapy practice, and co-founder of PracticeVital. With over 15 years of experience as a therapist and over a decade owning and operating Proactive Therapy in Chicago, Tory has seen just how hard it is for practice owners to easily access and understand the data they need to run a successful business.In 2023, recognizing a major gap in the industry, she set out on a mission to make data easier to understand and more actionable for group practice owners. What began as an automated dashboard for her own team quickly evolved into PracticeVital—the first-ever automated dashboard built specifically for therapy practices. Tory is passionate about taking the guesswork out of growth and helping fellow practice leaders build sustainable, values-driven businesses with clarity and confidence.Want to Connect with Tory? Practice Vital: www.practicevital.comFollow me on Instagram, @nicole.mccanncemethod. If this episode provided you with value and inspiration, please leave a review and DM to let me know. Click here: https://www.instagram.com/nicole.mccancemethod

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Get 1 CEU for PSI and/or NAPPS: https://docs.google.com/forms/d/e/1FAIpQLSdA5-1D1J5EnwnwwCfuiiw0QnwKAoxnbPdA2o2Xsy_CeYOpsQ/viewform?usp=header In this episode, we break down the difference between being busy and being stable, profitable, and resilient. We walk through five measurable health indicators that reveal whether your business can actually support you long-term. From market fit and client retention to utilization, unit economics, and cash flow, we explain what to measure and why it matters. Whether you're solo or have a team, these indicators apply across the board. Our goal is to help you diagnose problems clearly and build a business that supports your life instead of consuming it. Main topics:  Market fit and demand Revenue durability and retention Utilization and capacity efficiency Unit economics and profit Cash flow resilience Main takeaway: "If you're not profitable at one visit, adding more visits will never fix it." This is one of the hardest truths in pet care—and one of the most important. Being busy can hide serious problems in pricing, labor costs, and efficiency. When margins are broken at the unit level, scaling only multiplies stress and burnout. Real growth starts by understanding what it costs to deliver one walk, one visit, one day of care—and pricing accordingly. Profit isn't greed; it's what allows you to build a business that lasts. Links: Get 1 CEU for PSI and/or NAPPS: https://docs.google.com/forms/d/e/1FAIpQLSdA5-1D1J5EnwnwwCfuiiw0QnwKAoxnbPdA2o2Xsy_CeYOpsQ/viewform?usp=header Episode 215: https://www.petsitterconfessional.com/episodes/215 Check out our Starter Packs See all of our discounts! Check out ProTrainings Code: CPR-petsitterconfessional for 10% off

Learn, Understand and Master the LANGUAGE of WOMEN

Todd Conklin explores why its so difficult to measure events that never happen and how traditional safety metrics can mislead organizations. He argues for focusing on metrics that validate safeguards and create desired outcomes rather than only counting accidents. The episode also touches on automation risks, the limits of frequency-based measures, and the need for better leading indicators and verification practices to keep systems safe even when nothing appears to go wrong.

Inside Carolina's senior reporter Greg Barnes joins Tommy Ashley to discuss North Carolina's second leg of the west coast swing as the Heels face California on Saturday at 4pm ET. With the loss to Stanford last Wednesday night, Saturday's game becomes a critical contest to see if Hubert Davis's team can get out of a midseason lull in conference play before the strength of schedule significantly ramps up. Barnes and Ashley also discuss the ACC in total and the metrics behind the records and performances.   This show is brought to you by Inside Carolina, the No. 1 site for UNC sports coverage and community. Visit http://www.InsideCarolina.com   Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

When does stewardship of the body cross over into self-glorification? Pastor John helps us test our motivations with three questions.

Patrick McKenzie (patio11) sits down with Intercom co-founder Des Traynor to examine customer support through the lens of Conway's Law, Goodhart's Law, and several decades of accumulated organizational scar tissue. They discuss how AI agents are democratizing white-glove service, why modern LLMs have retrained user expectations around “chatbots” very quickly, and the surprisingly liberating effect of talking to something that will never judge you for missing a loan payment.–Full transcript available here: www.complexsystemspodcast.com/des-traynor/–Sponsor: MongoDB Tired of database limitations and architectures that break when you scale? MongoDB is the database built for developers, by developers: ACID compliant, Enterprise-ready, and fluent in AI. Start building faster at mongodb.com/build–Timestamps:(00:00) Intro(00:29) Intercom and its evolution(00:51) Challenges in customer service systems(02:54) Scaling customer support in startups(04:53) Organizational inefficiencies and customer experience(06:53) Metrics and their impact on customer support(12:40) Human capital issues in customer support(15:53) AI's role in customer support(17:01) Future of customer support roles(20:09) Sponsor: MongoDB(20:53) Future of customer support roles (continued)(26:19) AI and customer interaction(26:55) The myth of artisanal customer support(27:45) Fin Guidance: Evolution and user behavior(29:10) Fin's impact on customer support efficiency(33:30) Expanding Fin's capabilities beyond support(42:50) AI in government and other sectors(49:20) The future of AI connectivity and integration

If you want real improvement—not just more dashboards—workflow efficiency metrics have to start with something most teams avoid: visibility. In Part 2 of our interview with Michael Toguchi, we move from "big ideas" into the operational reality leaders face every day: shadow tools, duplicate systems, fuzzy ROI, and the pricing pressure that shows up when AI makes work faster. This conversation is a reality check for ops leaders, engineering leaders, and consultants trying to scale without drowning in tool sprawl—or measuring productivity in ways that break trust. Workflow efficiency metrics only work when the workflow is visible. If work lives in shadows, your data will lie. About Michael Toguchi Michael Toguchi is the Chief Strategy Officer at eResources, where he leads strategy for technology that supports complex, high-stakes workflows across higher education and mission-driven organizations. With 25+ years in digital transformation, Michael helps teams reduce tool sprawl, eliminate manual bottlenecks, strengthen compliance, and measure improvements in ways that translate into real operational capacity and impact. Tool Sprawl Starts as "Helpful" (Until It Becomes Expensive) Every organization eventually meets the "skunk works" problem: someone builds a spreadsheet, a quick app, a mini database, or a side process that solves a real pain—fast. It's well-intentioned. It's also how silos form. Over time, those small fixes become a parallel organization: Data gets duplicated in multiple places Teams report numbers that don't match Leaders lose confidence in what's "true" Tech debt grows quietly because no one owns it end-to-end Michael's warning is simple: when every department solves problems in isolation, the organization pays for it later—usually in rework, compliance risk, and decision-making paralysis. Shadow tools don't just create tech debt—they create decision debt. Workflow Efficiency Metrics Start With Transparency, Not Control The fix isn't to ban spreadsheets or crush experimentation. Michael's approach is more practical: shine the light on the workflow, then standardize intentionally. That means asking better questions: Who is doing this work today—and why? Where does the data enter, and where does it leave? Which steps exist because the system is unclear… versus because the work is truly necessary? What systems must integrate so people aren't forced into duplicate entry? Transparency isn't micromanagement. It's a shared map. And once everyone sees the same map, you can make changes that stick. "Shine the transparency light on the workflow." Then decide what to standardize and integrate. Workflow Efficiency Metrics That Matter: Time Saved → Capacity Gained A big takeaway from Part 2 is how Michael thinks about measurement. Leaders often struggle here because "value" feels subjective—until you translate it into something tangible. Instead of measuring activity ("tickets closed" or "hours logged"), focus on outcomes: time reclaimed errors reduced handoffs eliminated cycle time improved compliance risk reduced Michael shares a practical framing: if you reclaim even a slice of time—say 15% of a team's capacity—that's not just a feel-good metric. It's a lever you can pull: that capacity becomes more customers served more projects shipped more support coverage fewer burnout-driven departures In other words, the metric isn't "time saved." The metric is what the organization can now do because time was saved. Time saved is only "real" when it turns into capacity, quality, or revenue. When AI Shrinks Time, Time-and-Materials Pricing Breaks Then Michael hits the business-model shift that a lot of teams are quietly wrestling with: AI compresses time. Work that took weeks can take days. The value may be the same—or higher—but the hours shrink. If you sell hours, you're forced into a bad choice: charge less (even if the impact is huge), or justify hours that no longer make sense Michael's answer is to move up the stack: value-based pricing, retainers, and partnership models—ways of charging for outcomes, access, and expertise instead of minutes on a clock. That shift requires maturity: you must be able to explain your value clearly and measure the results you're creating. Which brings us right back to the point of the episode… Workflow efficiency metrics aren't just internal tools. They're how you prove impact when "time spent" stops being the story. Value-priced work + retainers make sense when time shrinks—but outcomes still matter. Closing Thoughts on Workflow Efficiency Metrics Part 2 is a playbook for modern leaders: reduce tool sprawl with transparency, measure efficiency without eroding trust, and adapt your pricing model as AI changes the relationship between time and value. In a world where speed is easier to buy, the winners will be the teams who can see the workflow, measure what matters, and price the impact. Stay Connected: Join the Developreneur Community We invite you to join our community and share your coding journey with us. Whether you're a seasoned developer or just starting, there's always room to learn and grow together. Contact us at info@develpreneur.com with your questions, feedback, or suggestions for future episodes. Together, let's continue exploring the exciting world of software development. Additional Resources Boost Your Developer Efficiency: Automation Tips for Developers Upgrading Your Business: Save Time And Improve Efficiency Invest In Your Team – They Will Want To Stay Building Better Foundations Podcast Videos – With Bonus Content

SUMMARY: In this episode of Ops Experts, Aaron Hovivian and Terryn Turner break down the anatomy of a smooth-running business by outlining five core systems that operations leaders must own to support scale. They focus on how operators can cut through noise, support high-vision entrepreneurs, and move from reactive triage to proactive structure. The conversation centers on creating clarity, protecting focus, and building foundations that allow visionaries to move fast without breaking the business. The five systems covered include metrics and visibility, task and project management, internal communications, hiring and onboarding, and fulfillment. Aaron and Terryn explain how clear dashboards, disciplined project tools, defined communication lanes, repeatable hiring processes, and tight fulfillment systems reduce friction across teams and improve customer experience. The episode provides a practical framework for operators who want to regain control, create leverage, and build businesses that scale without chaos.   Minute by Minute:  00:00 Introduction and Daily Routines 02:02 The Anatomy of a Smooth Running Business 05:06 Metrics and Visibility 09:46 Task and Project Management 13:24 Internal Communications 17:13 Hiring and Onboarding 21:06 Fulfillment and Customer Experience

Livia Tortella shares her path through major labels, becoming co-president/CMO at Warner before founding music marketing agency Black Box. We talk about storytelling, work ethic, and why curiosity still matters in today's music industry.Follow Black Box:WebsiteInstagramFollow Creatives Prevail:InstagramTikTokWebsiteWe would love to hear from you! Please give us a review, this really helps get others to listen in. Any suggestions on how we can improve? DM us on Instagram or TikTok.Host: Mike ZimmerlichProduced by: Omelette PrevailPost-Production: EarthtoMoiraMusic by: Daphne GreeneTech Specs:Mic and Headphone Setup:Limelight Dynamic Mic (512 Audio / Warm Audio)Vocaster One (Focusrite)MBS9500 Microphone Boom Arm (On-Stage)Pro X2 Headphones (Logitech)Light Setup:Litra Beam (Logitech)Glide Lively Wall Lights (Govee)Squares (Twinkly)Key Light (Elgato)

Host Anusha welcomes Aaisha Hamid, VP of Belonging & Engagement at Alliant Insurance Services, for a clear, practical tour of belonging science. Aaisha defines belonging as the fit between a person and a setting—and explains why simple survey questions miss the mark. She maps seven core dimensions (from psychological safety and authenticity to recognition, wellness, and professional investment) and shares how precise measurement links belonging to outcomes like productivity and the employee Net Promoter Score over the long term. Drawing on her own journey—from feeling she had to “shrink” in meetings to finding respect and voice at Alliant—Aaisha shows how manager behavior is the hinge that turns strategy into culture. The pair dig into courage as a leadership necessity (interrupting exclusion in the moment), and agency & trust as antidotes to micromanagement, with practical ways to delegate, cross-train, and de-risk mistakes. Aaisha also spotlights the Alliant Insurance Foundation's work creating pathways into the industry. A crisp, research-backed blueprint for leaders ready to operationalize inclusion.Thank you to Alliant for sponsoring this podcast. Want to be considered for the podcast? Send an email to ashton@ellevatenetwork.com with your topic focus and a short bio.To learn more about Ellevate Network and how we're building a community that supports women+ at every stage of their careers, visit ellevatenetwork.com or reach out to info@ellevatenetwork.com.

In this conversation, the discussion with C. Thi Nguyen revolves around the nature of metrics, qualitative knowledge, and the duality of scoring systems, particularly in the context of climbing. The speaker shares personal experiences with climbing as a case study to illustrate how scoring systems can both enhance and detract from the experience. The conversation delves into the beauty of climbing, the subtlety of value in metrics, and the importance of savoring moments in games. It also explores the tension between purpose and game mechanics, the role of enjoyment, and the complexities of scoring systems in both games and life. Ultimately, the conversation highlights the challenges of balancing values in decision-making and the risks associated with the gamification of various aspects of life.Takeaways Metrics can miss the subtlety of qualitative knowledge. Scoring systems can enhance or detract from experiences. Climbing serves as a unique case study for scoring systems. The beauty of climbing lies in its scoring system. Values can become obscured when metrics are prioritized. Games allow for exploration of different scoring systems. Achievement play focuses on winning, while striving play values the process. External expectations can pressure individuals to conform to metrics. The addictive nature of games can lead to negative experiences.Chapters 00:00 The Intricacies of Portability and Judgment 01:12 Introduction and Social Media Presence 03:40 The Value of Climbing and Scoring Systems 07:16 The Impact of Numbers in Climbing 09:42 Savoring the Moment vs. Obsession with Scoring 10:59 Goals vs. Purpose in Games 12:39 Understanding Value Capture 17:53 The Shift in Standards of Success 20:33 The Limitations of Metrics 21:42 Games as a Reflection of Human Desire 24:37 The Purpose Behind Scoring Systems 26:07 The Magic Circle of Games 29:15 Achievement Play vs. Striving Play 34:47 When Games Become Unsafe 38:21 The Pitfalls of Portability in MetricsFollow Thi on Twitter, Bluesky, and find his website. You can get his book here.Subscribe to Breaking Math wherever you get your podcasts.Follow Breaking Math on Twitter, Instagram, LinkedIn, Website, YouTube, TikTokFollow Autumn on Twitter, BlueSky, and InstagramBecome a guest hereemail: breakingmathpodcast@gmail.com

In this episode, I discuss the core desire of business clients to feel in control and organized in their ventures and the importance of metrics in channeling focus and energy towards productive actions. I introduced the concept of 'building a system' through 5 fundamental control knobs: metric, habit, process, data sources, and ownership. This method empowers business owners to effectively measure, adjust, and fine-tune their business processes, thereby fostering growth and stability.00:49 The Importance of Metrics and Measurement02:40 Building Effective Systems: The Five Fundamental Knobs04:50 Becoming an Orchestrator: Mastering Business Cadence05:36 Channeling Energy for Business SuccessConnect with Raul: • Work with Raul: https://dogoodwork.io• Free Growth Resources: https://dogoodwork.io/resources• Connect with Raul on LinkedIn (DMs open): https://www.linkedin.com/in/dogoodwork/ 

The world of IT is becoming increasingly complex, making the need for real-time visibility and intelligence more critical than ever. In this episode, we sit down with Principal Technologists Michael Sasse and Matthew Bednar to explore the expanding field of data observability. We dive deep into defining observability—moving beyond basic latency graphs to equating system metrics and machine data with actual business outcomes. Hear their perspectives on why observability is now at the forefront of every IT leader's mind. Our conversation then veers to tackle the current state of "Shadow Observability," where an accumulation of different tools and creation of siloed teams leads to data fragmentation across cloud, data center, and security platforms. They underscore the necessity for a centralized, single point of truth and a unified strategy that prevents individual team decisions from negatively impacting the broader environment. Finally, our guests reveal how Pure Storage is participating in the movement toward standardization and centralization. We detail the evolution of Pure1 and a strategic shift from pull-based Open Metrics to real-time, push-based Open Telemetry, ensuring seamless integration across Pure's platform of storage array products.. Learn how this foundational platform approach, championed by Fusion and the Enterprise Data Cloud vision, empowers IT to move from being a cost center to a critical business partner that can tangibly link infrastructure efforts to financial results. To learn more, visit https://blog.purestorage.com/products/enhance-visibility-with-our-new-data-observability-and-monitoring-service/ Check out the new Pure Storage digital customer community to join the conversation with peers and Pure experts: https://purecommunity.purestorage.com/ 00:00 Intro and Welcome 08:30 Defining Observability 13:52 Stat of the Episode 25:49 Pure1 and Observability 28:25 Using APIs for Open Telemetry Output 32:49 Key Native Observability Integrations 39:25 Hot Takes Segment

Tracking the wrong metrics won't lead to business growth… they can actually be a huge waste of your valuable time and energy. If you've ever wondered what numbers truly matter, which ones you can safely ignore, and how to stop tracking data that doesn't help you make decisions, this episode is for you.

On episode 88 of o11ycast, Ken Rimple and Jessica Kerr speak with Charity Majors about the shifting role of observability in modern software development. From AI-assisted instrumentation to reducing developer cognitive load, the episode examines how teams can move from reactive monitoring to continuous learning. It's a deep dive into observability as a sense-making practice, not just a tooling problem.

Closing in on 300 episodes of The Made To Thrive Show, it's been an enriching and empowering  journey for me speaking to global experts and health heroes about their fields of expertise. So in honor of the 300 mark, I have put together a masterclass composed of the best insights for each of Made To Thrive's 7 Pillars To Thriving: purpose, community, sleep, nutrition, movement, self-quantification, and environment. Thriving - Pillar by Pillar distills the best of those conversations into one powerful series. Each episode is curated to help you not just understand a specific pillar — but how to take action to live it.This is Medicine 4.0 in action: preventative, proactive, personalized through data, and performance-enhancing. We believe sustainable health begins with awareness, and education is the foundation that transforms how we become aware of ourselves and the actions and habits that create our life. Only when we understand, can we identify both what's holding us back as well as the thriving that's possible. At the root of the word doctor is Latin for teacher. Through the Pillar by Pillar series, I hope each episode becomes a lesson about how to see health and wellness differently, and to empower you to take action, one intentional, educated step at a time.Self-Quantification Tracking your body and health metrics transforms abstract goals into actionable insights. Data from heart rate, HRV, fasting insulin, or sleep patterns helps you see what's working, what's not, and where to focus your energy. Awareness through measurement empowers better decision-making, moving from reactive to proactive health management.Featured Guests:Dr Jay WilesAri TullaDr Derek YachDr John ObergDr Patrick Porter Support the showFollow Steve's socials: Instagram | LinkedIn | YouTube | Facebook | Twitter | TikTokSupport the show on Patreon:As much as we love doing it, there are costs involved and any contribution will allow us to keep going and keep finding the best guests in the world to share their health expertise with you. I'd be grateful and feel so blessed by your support: https://www.patreon.com/MadeToThriveShowSend me a WhatsApp to +27 64 871 0308. Disclaimer: Please see the link for our disclaimer policy for all of our content: https://madetothrive.co.za/terms-and-conditions-and-privacy-policy/

The Score: How to Stop Playing Somebody Else’s Game by C. Thi Nguyen https://www.amazon.com/Score-Stop-Playing-Somebody-Elses/dp/0593655656 A philosophy of games to help us win back control over what we value The philosopher C. Thi Nguyen—one of the leading experts on the philosophy of games and the philosophy of data—takes us deep into the heart of games, and into the depths of bureaucracy, to see how scoring systems shape our desires. Games are the most important art form of our era. They embody the spirit of free play. They show us the subtle beauty of action everywhere in life in video games, sports, and boardgames—but also cooking, gardening, fly-fishing, and running. They remind us that it isn't always about outcomes, but about how glorious it feels to be doing the thing. And the scoring systems help get us there, by giving us new goals to try on. Scoring systems are also at the center of our corporations and bureaucracies—in the form of metrics and rankings. They tell us exactly how to measure our success. They encourage us to outsource our values to an external authority. And they push on us to value simple, countable things. Metrics don't capture what really matters; they only capture what's easy to measure. The price of that clarity is our independence. The Score asks us is this the game you really want to be playing?

Your marketing might look great… …and still be losing you money. Most gym owners track leads, cost per lead, close rate, and show rate... then wonder why their bank account tells a different story. In this episode, I break down the only two numbers that actually determine whether your marketing is profitable, and why gyms that understand them make better decisions around ads, discounts, retention, and growth. This framework is used by gyms consistently producing $30k–$50k+ per month in profit. It's simple. It's measurable. And it removes guesswork entirely. If you're running ads, working with an agency, or making marketing decisions without knowing these two numbers cold, this episode is required viewing. Want the AI tool that calculates them for your gym automatically? DM METRICS to @GSDGyms on Instagram.  

In this conversation, Gino shares insights on creating a vision for your business, emphasizing the importance of clarity, core values, and metrics. He reflects on his past experiences in the restaurant industry and how they shaped his approach to business today. Gino discusses the significance of establishing a strong company culture and the role of accountability in achieving growth. He also highlights the need for effective systems and metrics to track progress and ensure success in any business venture.TakeawaysCreating a vision is crucial for business success.Clarity is often more important than motivation.Core values serve as a guiding principle for decision-making.Establishing a strong company culture is essential for growth.Daily content production helps in building a brand.Systems should be simple and adaptable as the business grows.Metrics provide accountability and direction for business goals.Understanding your target audience is key to effective marketing.Regularly reviewing and updating your vision is important.A clear vision helps guide your business towards its goals. We're here to help create real estate entrepreneurs... About Jake & Gino: Jake & Gino are multifamily investors, operators, and owners who have created a vertically integrated real estate company. They control over $350M in assets under management. They have created the Jake & Gino Premier Multifamily Community to teach others a simple three-step framework for investing in multifamily real estate. Connect with Jake & Gino here --> https://jakeandgino.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.