Awards International Podcast Series

In Summary: Dr Yvonne Thompson CBE FRSA, FSGCW,FKCL Game changer, campaigner, activist, she has over 33 years, experience in the Communications, Marketing and PR industry, advising corporates, public sector, educational establishments and government championing equality, diversity and inclusivity in the workplace. Honoured by Queen Elizabeth II, and received 2 doctorates for her work in the... The post Global Futurists: Episode #1 Dr Yvonne Thompson appeared first on Customer Experience Magazine.

We see more movement towards smart cities in other GCC countries, people addicted to technology and using applications. We are seeing a lot of mergers in real estate companies, which is creating a lot more strength. We see many trends of professionalism and capacity building programmes. A lot of work on elevating the standard. The whole region is going through an exceptional transformation period which is something good for the real estate industry. The post Episode Eight – Mahmoud Hesham El Burai, Managing Director of the Dubai Real Estate Institute appeared first on Customer Experience Magazine.

That is what is exciting about CX - it is constantly evolving. As CX practitioners we all strive to know and understand what CX best practice is; while its great seeing this shared in Dubai, the reality is that many CX challenges are global. The post Episode Seven – Helen Sell, Independent Customer Experience Professional appeared first on Customer Experience Magazine.

We are seeing some momentum and hearing conversations on customer experience. At the moment we see that as noise, which, we need to convert into music. For every problem there is a solution and for every solution there is a technology, fact. The post Episode Six – Balakrishna Murthy, Business Director at Jacobsons Direct Marketing. appeared first on Customer Experience Magazine.

If the UAE and the region want to get better at getting to another level of Economic development and diversification, then HR is at the centre of this. People are resistant to change and it is only when there is a bit of a crisis or uncertainty, that people are open to accept different ways of working or doing things. Instead of importing talent from Europe, America or South-East Asia, The UAE and GCC wants to get to a point where it can be seen as a hub for developing talent, you come here because of the diversity, the ambition of the region, the innovation of the leadership. The post Episode Five – Brad Boyson, Executive Director of Society of Human Resources Management Middle East & Africa appeared first on Customer Experience Magazine.

Welcome to the Awards International Podcast. This series will keep you up to date with our programmes, events, and best practices from the Gulf and Asia region, featuring guests who have taken part in our programmes over the years. These include winners, finalists, and judges, as well as some special guests along the way. For […] The post Episode Four – CX Day Recap appeared first on Customer Experience Magazine.

Customer experience is all about giving your people the ability to think. If someone asks you for something, why not, why can’t you do it? No one is stopping you. So much is about a state of mind in an organisation that is giving you the ability to do what is right. The post Episode Three – Ian Golding, Independent Customer Experience Professional appeared first on Customer Experience Magazine.

If an organisation wants to excel, then it is very, very important that they look at opportunities to continuously and regularly listen to their customers. Understand what they are saying and try to measure the change that is achieved over the customers journey. The post Episode Two – Lina Yahya, Head of Service Excellence at RAKBANK appeared first on Customer Experience Magazine.