Podcasts about ideal customer service

Social Media is a fantastic means for businesses to connect with their markets and customers. Like all things in business you must have a plan to be successful. This podcast discussing components for a successful social media plan and how to get started. These items along with other articles can be read here: http://vongehrconsulting.com/Finding-Answers-Blog/category/social-media/ 4ZBJBEAMU3M5

Leadership. It means different things to different people. It is the most sought after trait that employers look for. It is a topic that has countless tomes have been written about it. This podcast discusses fifteen rules each leader must follow to be successful. Peer leadership - one of the toughest forms of leadership to achieve - is given three hints to do it right. Leadership in Social Media… how does one define it? measure it? and execute it successfully? These items along with other articles can be read here: http://vongehrconsulting.com/Finding-Answers-Blog/category/leadership/

The volcano in Iceland will have an impact for months, if not years, on the economies of Europe and Africa. More importantly, the volcano is a great lesson in how the use of social media helped those trapped communicate and find other means of transportation. You business can draw from the lessons learned. Additionally if you are thinking about or already have tinkered with Social Media, it is time you get authentic!

Social media is the buzz these days for businesses both large and small. As a medium it allows, for an investment of time, companies to engage with customers and potential clients. Whole departments are being built and new companies are being founded to help guide messaging into the social media realm. The focus is on listening to the customers, engage with them, and then convert them into a sale, a referral, or a fan. There are lots of ways to build plans to do all of this. Yet, in all of those methods none of them, so far, has addressed the customer experience. What do they expect the experience of the customer to be? Plus, we had bad sales call happen to us. It is so heart breaking when that happens.

Customers are the lifeblood of any business. Without them your business — any business — cannot survive. Customers validate your business plans, your products, and the value of your services through their purchases. So it is always baffling to me why some companies perform customer service poorly. You do not have to be that way as you will deliver ideal customer service.