All Things ITSM Global Podcast

We chat with Nicole Forsgren from @Chefs about how DevOps is changing life in the IT departments, reducing burnout, improving culture and creating more stable environments

Chris Pope of #ServiceNow discusses changes in the platform, speeding up adoption and getting past Phase 1.

Matt Schvimmer discusses the #ServiceNow App Store its growth in the first year its programs and what’s next.

Farrell Hough discusses #ServiceNow’s approach to continuous improvement for customers through transparency, data and adaptation.

Terence Chesire of #ServiceNow discussed.

David Gagen of #Navvia summarizes the #Know16 Configuration Management Workshop.

Christoph Goldenstern of #Kepner-Tregoe discusses Process Improvement Service, Incident Management and Agile and DevOp problems.

David Laing of #IDC discusses industrial control systems, embedded systems and environments.

Andrew Harsch of #Unisys discusses Supplier Integration and Management (SIAM) and discovery tools.

Roy Illsleyof #Ovumdiscusses The difference between ITSM in Europe and the United States.

Lupe Clark of #CSAAInsurance discusses how critical thinking techniques help problem resolution.

Gene Kim discusses the state of DevOps and the intersection of DevOps and ITSM.

Shane Carlsonof #CSCdiscusses digital transformation and bi-modal digital service management.

Elinor Klavensof #Forresterdiscusses changing the delivery of IT services for millennials.

Dennis Drogseth of #EMAdiscussed CMDB systems making change work in an age of Cloud and Agile.