Welcome to AllThingsITSM. This is not a destination focused purely on ITSM, but a site that embraces all things IT and the ways that IT impacts the business both good and bad. From buzzwords like DevOps, Lean IT and the rest, to the latest and greatest in tech tools, service management, project mana…
We chat with Nicole Forsgren from @Chefs about how DevOps is changing life in the IT departments, reducing burnout, improving culture and creating more stable environments
Chris Pope of #ServiceNow discusses changes in the platform, speeding up adoption and getting past Phase 1.
Matt Schvimmer discusses the #ServiceNow App Store its growth in the first year its programs and what’s next.
Farrell Hough discusses #ServiceNow’s approach to continuous improvement for customers through transparency, data and adaptation.
Terence Chesire of #ServiceNow discussed.
David Gagen of #Navvia summarizes the #Know16 Configuration Management Workshop.
Christoph Goldenstern of #Kepner-Tregoe discusses Process Improvement Service, Incident Management and Agile and DevOp problems.
David Laing of #IDC discusses industrial control systems, embedded systems and environments.
Andrew Harsch of #Unisys discusses Supplier Integration and Management (SIAM) and discovery tools.
Roy Illsleyof #Ovumdiscusses The difference between ITSM in Europe and the United States.
Lupe Clark of #CSAAInsurance discusses how critical thinking techniques help problem resolution.
Gene Kim discusses the state of DevOps and the intersection of DevOps and ITSM.
Shane Carlsonof #CSCdiscusses digital transformation and bi-modal digital service management.
Elinor Klavensof #Forresterdiscusses changing the delivery of IT services for millennials.
Dennis Drogseth of #EMAdiscussed CMDB systems making change work in an age of Cloud and Agile.