Podcasts about ServiceNow

Send us a textThe enterprise tech space is buzzing with momentum as AI-driven innovation, strategic acquisitions, and infrastructure investments redefine the competitive landscape. From Qbiq's $16M raise to automate architectural design to Vasco's funding to optimize startup revenue trajectories with AI, it's clear that intelligent automation is no longer a luxury—it's a necessity. Meanwhile, power-hungry data centers brace for demand to double in the next five years, prompting infrastructure giants like Lenovo and IBM to expand their capabilities through high-stakes acquisitions. CDP consolidation gains pace with Rokt's mParticle deal, while ServiceNow and Vercel are sharpening their edge in AI and open source, respectively. Even the cloud world isn't sitting still, with Render securing $80M to simplify deployment. And amidst it all, industry drama unfolds as Salesforce's Marc Benioff openly critiques Microsoft Copilot, reminding us that even in AI, not all copilots fly smoothly.In today's episode, we invited a panel of industry analysts for a live discussion on LinkedIn to analyze current enterprise software stories. We covered many grounds including the direction and roadmaps of each enterprise software vendors. Finally, we analyzed future trends and how they might shape the enterprise software industry.Background Soundtrack: Away From You – Mauro SommFor more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs. rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform. 

In this episode of Ontic's Connected Intelligence Podcast, host Manish Mehta interviews Brian Tuskan, Chief Security Officer of ServiceNow, to explore his journey from law enforcement to corporate security leadership. They discuss the transformative role of technology, including AI, in modern security operations and workforce development, while highlighting Brian's innovative Silicon Valley Security Model. The conversation offers valuable insights into adapting to technological advancements and building resilient, efficient security frameworks.You'll learn:How Brian leveraged early computing tools to revolutionize police work and how these lessons apply to today's AI-driven transformationsBrian's innovative approach to optimizing security operations with elite teams and AI-enabled tools, saving costs while enhancing efficiencyHow AI is democratizing access to education and career opportunities, reshaping workforce development in the security industryLearn more in Ontic Resources.If you're enjoying this episode, please take a moment to rate and review the show.

Welcome to Break Point: the ServiceNow Developer Podcast! We are delighted to be joined by the Senior Director of Community and Developer Relations at ServiceNow, Mark Obee, to dive deep into the series of CreatorCon events happening all over India in the next week. What is it like hosting these behind the scenes? What curriculum and exhibits can guests expect to experience? What did the team take away from doing this all last year? Learn all of that and more in today's episode! ⏱️ Timestamps 00:00 Welcome & Introductions 02:27 What Can Attendees Seek to Experience at CreatorCon India? 03:39 What Is It Like Behind the Scenes Planning CreatorCon India? 07:21 Who From the Community Team Is Hosting CreatorCon India? 07:30 Describe CreatorCon India In One Sentence 08:39 What Can Be Expected From the Curriculum? 11:38 What Are the Keynote Plans For CreatorCon India? 12:45 What Were the Biggest Positives from CreatorCon 2024? 12:58 What Is the HackZone? 17:50 What Is Being Improved Upon From CreatorCon 2024? 18:40 What Are Fun Plans For This Trip to India? 22:27 What Is the Plan POST CreatorCon Season 2025? 25:20 How Should Attendees Prepare for CreatorCon India? 28:27 Conclusions & Outro

In today's Cloud Wars Minute, I break down the latest growth rankings among the top 10 cloud providers, highlight Google Cloud's continued lead, and show how legacy giants like Oracle and SAP are rapidly transforming into cloud powerhouses.Highlights00:15 — I wanted to share with you the latest numbers for the Cloud Wars Growth Chart, where we take a look at the growth rates of the Cloud Wars Top 10 companies. Google Cloud holds on to the number one spot. But SAP and Oracle are breathing down Google Cloud's neck. Google Cloud grew in its most recent quarter by 28%, with revenue of $12.3 billion.00:51 — Tied for second place are these two so-called legacy companies. Both grew in their most recent quarters by 27%. SAP's cloud revenue is now $5.3 billion, Oracle's $6.7 billion. Next quarter, it is likely that Oracle could well be number one on this list. But that's all the future, and we will see how that goes.01:42 — In fourth place is Microsoft, 20% growth rate on $42.4 billion in revenue. ServiceNow grew 19% as it cracked $3 billion for the first time in a quarter. AWS, 17% — $29.3 billion. Similar to what we said about Microsoft: 17% growth rate on almost $30 billion in revenue is very impressive.03:00 — Workday, up almost 14%, to $2.1 billion. Salesforce at 8%, $9.8 billion. Snowflake, up 26% to $997 million. I'm not placing Snowflake within the regular run until its quarterly revenue exceeds $1 billion. It's extremely likely that next quarter, we'll see Snowflake take its place in the regular run of companies. IBM does not report its cloud revenue anymore. I hope IBM will change that policy.04:22 — It's fascinating to see a purely built-for-the-cloud company, Google Cloud, in the number one spot. And who's behind it? Two venerable companies — mostly still in the software business completely for SAP — but Oracle now, in addition to its fast-growing cloud software business, also has a hypergrowth cloud infrastructure business. Visit Cloud Wars for more.

Today's guest is Annemarie Sint Jago, ServiceNow ESX Lead Europe & Business Accelerator at Fujitsu. Founded in 1935, the Fujitsu Group has operations in different regions around the world and provides digital services globally. The company have built large-scale, cutting-edge systems that leverage their advanced technologies and extensive track record, garnering the number one market share in Japan and a top-class position worldwide in the IT services field.Annemarie has over nine years of experience delivering ServiceNow solutions to organisations of all sizes, from small firms to global enterprises. With a strong foundation as a Business Consultant and Solution Architect, she combines technical expertise with strategic vision to drive innovation and sustainable growth. As the Employee Service Transformation (ESx) Lead for Europe at Fujitsu, Annemarie leads with purpose; empowering teams, enhancing employee experiences and ensuring impactful, future-ready solutions.In the episode, Annemarie talks about:0:00 Her journey to ServiceNow expert, team leader and business accelerator2:26 How a MS diagnosis pivoted her career by merging tech with humanities6:03 Building and scaling employee workflows across Europe7:40 Why understanding individual motivations helps people grow and thrive11:56 Personal connection matters most, especially in remote leadership15:09 How Burnout prevention starts with boundaries and psychological safety17:45 Burnout is personal and painful, but support and understanding matter deeply19:17 How her Burnout hit suddenly as realization and recovery took time21:00 Recovery required rest, reflection and redefining personal energy23:30 A journey of reorientation, connection and growth through the Handtribe festival26:57 Advice to prioritize what truly matters to prevent burnout and stay balanced28:26Follow your passion and success in tech doesn't require specific degrees

In this episode of the Data Science Salon Podcast, we sit down with Sasibhushan Rao Chanthati, AVP and Senior Software Engineer at T. Rowe Price, where he's building the future of finance through intelligent, scalable technologies. Sasi specializes in creating secure digital ecosystems and real-time analytics platforms that power AI-driven decision making at scale. With a background that spans research, software engineering, and cloud architecture, he's pushing the boundaries of what's possible at the intersection of fintech, automation, and enterprise AI. In this episode, Sasi shares insights from over a decade of experience building next-gen systems across the financial sector, his passion for ethical innovation, and what it really takes to build future-ready, inclusive AI infrastructure. Key Highlights: Sasibhushan walks us through the technical backbone of modern financial infrastructure and how AI is redefining intelligent automation. Real-world examples of building decision support systems using ServiceNow, AWS, and LLMs. Thoughts on balancing academic research with enterprise-scale engineering—and why that blend drives better innovation. Insights on the ethics and governance challenges facing enterprise AI adoption. Advice for up-and-coming engineers and researchers entering today's fast-evolving AI landscape. This episode is a must-listen for data scientists, engineers, technical leaders, and anyone interested in how automation, AI, and cloud technologies are transforming the global financial ecosystem.

Today's guest is Trinh Nguyen, Product Owner of ServiceNow at Okta. Founded in 2009, Okta is the leading independent identity management partner. Driven by a vision to empower everyone to safely use any technology, Okta champions neutrality - offering organizations, employees and end users the flexibility to work seamlessly across any device or platform. Today, two-thirds of the Fortune 100, over 40% of the Forbes Global 2000, and thousands of other organizations rely on Okta to protect their digital ecosystems.In the episode, Trinh talks about:0:00 Her journey from IT ops to ServiceNow platform lead5:07 Why late nights aren't ideal, but global teamwork matters6:17 How success isn't technical depth; it's data-driven, value-based storytelling7:30 From out-of-box start to growth & how AI will drive next-level impact10:03 Stakeholder buy-in comes from vision, scalability and ROI09:22 Success is a collaborative effort, as partnership and shared vision drive adoption13:39 Tech needs more women with diverse paths, big impact and no fear15:50 Mentorship through strong women from trusted guidance, observation and inspiration17:33 Advice to believe in yourself; challenges pass and growth follows19:10 Excited about agentic AI which is improving processes autonomously

In this CPQ Podcast episode, Frank Sohn speaks with Frits Haas, consultant at Twyn.ai—a no-code, AI-powered platform purpose-built for the telecom industry. Based in South Africa and backed by Jurumani with 450+ employees, Twyn.ai delivers a unified OSS/BSS solution that includes CRM, CPQ, order management, help desk, and more. Frits shares how Twyn.ai empowers Tier 1 to Tier 3 telcos and ISPs across Africa, Europe, and beyond—offering end-to-end quoting, product configuration, and proposal workflows powered by NLP and intelligent automation. He explains how the platform's rule-based configurator and geospatial tools help simplify complex telecom offerings, while real-time APIs enable seamless integration with systems like Salesforce, SAP, and Oracle BI. Beyond tech, Frits emphasizes that "people buy from people"—a lesson rooted in his role as a trusted advisor and his passion for competitive mounted archery on his farm near Johannesburg. Tune in to discover how Twyn.ai is changing the CPQ landscape for telcos—one digital twin at a time. This episode is packed with real-world advice for CPQ professionals, ServiceNow customers, and anyone interested in scaling smarter with AI, governance, and business-led configuration.

Join Kristin Miller, a reformed perfectionist and professional coach, as she redefines the path to success and fulfillment. In this empowering episode, Miller debunks the myth of "hustle culture" and shares her insights on achieving work-life integration. Discover practical strategies for becoming a top producer at work while cultivating a fulfilling life outside the office. Miller's expertise, honed through her work with clients like the San Francisco Giants, Indianapolis Colts, and Southwest Airlines, will help you break free from self-sabotaging patterns and embrace a holistic approach to thriving.

ServiceNow, the AI platform for business transformation, has released its latest Enterprise AI Maturity Index in partnership with Oxford Economics. The findings reveal a surprising trend in Europe and the Middle East: although AI investment continues to grow, the average AI maturity score across the region has dropped by 10 points year over year. As enterprises struggle to keep pace with rapid innovation, many are finding it difficult to translate AI ambition into scalable, effective execution. The index examines five key components indicative of AI maturity level: leadership and strategy, workflows, talent, governance, and investment. Together, they provide a comprehensive view of how prepared organisations are to scale AI successfully. Now in its second year, the global report draws on insights from almost 4,500 respondents globally, including 1,950 across nine markets in Europe and the Middle East. It shows that emerging technologies, such as agentic AI, are fuelling experimentation and delivering early returns across Europe and the Middle East. However, the pace of change is moving faster than organisations are able to scale AI in a structured, governed way. To this end, the region's average AI maturity score has dropped 10 points year-on-year, from 44 to just 34 out of 100. "Organisations across Europe and the Middle East are accelerating their AI projects, but many are still in the early stages of their journey," said Cathy Mauzaize, President, EMEA at ServiceNow. "They recognise the potential, and now is the time to build on that energy. To keep moving forward, organisations are exploring how to lay the right foundations to make the data work for them and give their people the skills to use AI with confidence. According to IDC, European spending on artificial intelligence will reach $144.6 billion in 2028. The opportunity is huge, but only if we focus on getting the basics right today." The report outlines three major trends shaping the region's AI journey and what's needed to turn early success into lasting transformation. AI is outpacing organisations' capacity to harness it There is a clear appetite for innovation, with nearly half (47%) of organisations in Europe and the Middle East launching more than 100 AI use cases in the past year. Still, most remain in the early stages of implementation, as reflected in this year's overall European AI maturity score of just 34. The majority of the region's organisations are focused on experimentation and expansion, with only 6% reaching the augmentation stage, which is the most advanced stage identified in the survey. Agentic AI presents a clear opportunity Agentic AI, which is AI that can act autonomously, is poised to reshape enterprise automation. However, awareness varies widely across the region. While 15% of organisations in Europe and the Middle East are already using agentic AI and 42% plan to implement it within 12 months, familiarity is still in its early days. Only one in five organisations is very family with agentic AI, revealing a significant knowledge gap. The opportunity is clear, with over half of early adopters in Europe reporting improved gross margins (58%), greater efficiency and productivity (59%), and better experiences (60%). Governance is the missing link Rising adoption brings rising risk. AI at scale introduces serious challenges around cybersecurity, privacy, and regulatory compliance. However, progress on governance has stalled in Europe and the Middle East. The number of organisations making significant strides in AI data governance has dropped from 45% to 42% year-on-year. Similarly, those succeeding in breaking down data and operational silos declined slightly from 43% to 42%. This points to a need for greater focus on managing AI risk effectively. The pause in progress on AI governance indicates organisations must place greater emphasis on this, given that data security is cited as the number one barrier to realising AI value. To scale AI sa...

In this engaging conversation, Ryan Henrich shares his journey in the cybersecurity field, discussing his current role at RapDev, the evolution of cybersecurity careers, and his early experiences with hacking. He reflects on his high school years, his passion for music, and the impact of technology on learning. The discussion also dives into the challenges faced in early career roles, the importance of problem-solving, and the lessons learned from mistakes. 00:00 Introduction00:30 What is Ryan Doing Today?09:30 First Memory of a Computer12:00 Highschool Interests / Stories20:00 Searching for Information30:00 Entering University38:00 Skill in Music42:30 First Security Job55:00 Lessons Learned1:02:00 Entering the Cloud1:19:00 Why Buy Security1:30:00 Staying Relevant1:34:40 Contact InfoConnect with Ryan: Linkedin: https://www.linkedin.com/in/ryanhenrichEmail: ryan.henrich@rapdev.ioMentioned in this Episode:RapDev: https://www.rapdev.io/Datadog: https://www.datadoghq.com/ServiceNow: https://www.servicenow.com/Want more from Ardan Labs? You can learn Go, Kubernetes, Docker & more through our video training, live events, or through our blog!Online Courses : https://ardanlabs.com/education/ Live Events : https://www.ardanlabs.com/live-training-events/ Blog : https://www.ardanlabs.com/blog Github : https://github.com/ardanlabs

Dive into the world of AI with special guests, Perouz Taslakian and Orlando Marquez, past winners of the NOW AI Conference. In this engaging episode, they share their unique journeys into AI, from Perouz's transition from theoretical computer science to AI in the industry, to Orlando's early fascination with AI systems and his work on integrating AI into ServiceNow's Flow Designer. They discuss the importance of crafting presentations that resonate with a diverse audience, balancing technical depth with practical value, and the innovative projects they've developed, including Text to Flow and Cross Context Caching. Learn how they tackle the challenge of making AI accessible and useful, and get insights into what makes a winning submission for the NOW AI Conference. Don't miss this insightful conversation—subscribe and hit the like button! Guests -Perouz Taslakian, Sr. Staff Research Scientist, LeadOrlando Marquez, Sr. Staff Applied Research ScientistHost - Bobby Brill00:00 Introduction00:38 Meet Perouz Taslakian04:17 The Role of AI in Human Preferences05:43 Meet Orlando Marquez08:59 AI in Product Development at ServiceNow12:47 Preparing for the NOW AI Conference15:36 Crafting Effective Presentations about AI and its Uses23:09 Balancing Technical and Business Audiences24:58 Wrap up Links to papers - Perouz Taslakianhttps://aclanthology.org/2024.findings-emnlp.896/ Links to papers - Orlando Marquezhttps://aclanthology.org/2024.naacl-industry.19/https://arxiv.org/abs/2412.00239https://arxiv.org/abs/2501.04652https://arxiv.org/abs/2505.24189See omnystudio.com/listener for privacy information.

Dive into the world of AI with special guests, Perouz Taslakian and Orlando Marquez, past winners of the NOW AI Conference. In this engaging episode, they share their unique journeys into AI, from Perouz's transition from theoretical computer science to AI in the industry, to Orlando's early fascination with AI systems and his work on integrating AI into ServiceNow's Flow Designer. They discuss the importance of crafting presentations that resonate with a diverse audience, balancing technical depth with practical value, and the innovative projects they've developed, including Text to Flow and Cross Context Caching. Learn how they tackle the challenge of making AI accessible and useful, and get insights into what makes a winning submission for the NOW AI Conference. Don't miss this insightful conversation—subscribe and hit the like button! Guests -Perouz Taslakian, Sr. Staff Research Scientist, LeadOrlando Marquez, Sr. Staff Applied Research ScientistHost - Bobby Brill00:00 Introduction00:38 Meet Perouz Taslakian04:17 The Role of AI in Human Preferences05:43 Meet Orlando Marquez08:59 AI in Product Development at ServiceNow12:47 Preparing for the NOW AI Conference15:36 Crafting Effective Presentations about AI and its Uses23:09 Balancing Technical and Business Audiences24:58 Wrap up Links to papers - Perouz Taslakianhttps://aclanthology.org/2024.findings-emnlp.896/ Links to papers - Orlando Marquezhttps://aclanthology.org/2024.naacl-industry.19/https://arxiv.org/abs/2412.00239https://arxiv.org/abs/2501.04652https://arxiv.org/abs/2505.24189See omnystudio.com/listener for privacy information.

Today's guest is Sukhi Gill, Co-Founder and Chief Technology Officer at Calitii. Founded in 2023, Calitii is a specialist ServiceNow partner, experienced in delivering major programs in complex, highly regulated environments. Their team's design centered approach ensures implementations are accelerated across the organization, future proofing for tomorrow's competitive environment. Calitii can guide you in avoiding potential pitfalls and develop best practices to achieve success in your organization.With over 35 years of industry experience, Sukhi has an outstanding record of achievement in sales and delivery of very large scale IT services in multi-billion dollar application development and infrastructure modernization programs. He has a strong track record of establishing successful partnerships with key business sponsors, influencing strategic and architectural direction, ensuring that the organization gains significant business advantage through the strategic deployment of technology and process innovation.In the episode, Sukhi talks about:0:00 His journey from civil service to founding a ServiceNow startup3:29 Taking a sabbatical to explore mountains and startups, seeking change5:35 Why hiring smart people and collaboration is crucial for success7:11 Letting others contribute often improves ideas and outcomes10:12 How both technology and business process knowledge are needed for successful outcomes13:04 Helping regulated industries, particularly banks, meet regulatory compliance14:55 Focus on outcomes, involve people and prioritize continuous improvement17:48 Address technology, people, process and governance for transformation outcomes

Paul Turley, Senior Director Ireland at ServiceNow, discusses the role of AI in customer service and emphasises the importance of combining artificial intelligence (AI) with emotional intelligence (EQ) Artificial intelligence (AI) is reshaping the landscape of customer service, but a fundamental challenge persists: fulfilling the consumer desire for both rapid service and authentic human understanding. While Gartner predicts generative AI adoption will soar to 80% this year, true success hinges on understanding the customer. According to industry research, most (84%) of business leaders agree that consumers have higher expectations for service now than in the past. To close the gap between investment and impact, AI must enhance, not just automate, customer service. As organisations race to implement AI in customer experience (CX), they're at an inflection point. They can create strong and enduring relationships if customers enjoy AI support services. However, hard-earned brand loyalty is at risk if customers dislike these services. This means it is crucial to understand and cater to CX preferences, shaping truly customer-centric strategies. The future of customer relationships = AI + EQ Consumers no longer just want AI that gets the job done; they want AI that understands them, incorporating a level of emotional intelligence (EQ). This means that AI should be able to interpret and respond to human emotions, such as understanding when a customer is upset and responding appropriately. As our annual Consumer Voice Report 2025 confirmed, people have long seen AI-powered chatbots as efficient but emotionless. In Ireland, more than two-thirds (68%) of consumers say they fail to understand emotional cues, often missing tone, urgency, or frustration. Still, expectations are evolving. In line with the broader Europe, Middle East, and Africa (EMEA) region, 65% of consumers in Ireland believe AI will be able to detect emotions within the next 12 months. Put simply, consumers expect AI to streamline interactions, anticipate their needs, and complement human agents. Companies that successfully integrate AI with human-driven customer service will not only improve efficiency but also deliver a more intuitive, empathetic, and seamless experience, building stronger and more trusted customer relationships. High stakes, low trust: the AI trust gap People embrace AI for its speed and convenience in low-stakes tasks, but in emotionally charged situations, they expect AI to work alongside humans, not replace them. As AI's capabilities continue to expand, many people will reevaluate the trust they place in this technology, even for future use cases they cannot yet envision. Some tasks will always require human oversight, and AI's role is not to supplant human judgment but to support it in the right contexts. The next stage of adoption involves identifying those conditions while expanding the understanding of its potential, with a focus on governance, reliability, and risk management. As the opportunities for AI grow, businesses have a crucial window to close the trust gap and position AI as a reliable tool, not just for today's known applications but for the many possibilities ahead. The customer paradox - what we value in humans, we criticise in AI (and vice versa) Consumers want speed, yet will opt for human-led interaction. They want accuracy and seamless continuity, but will shy away from AI-led services. In short, what consumers want from their customer service does not align with their channel preferences, which creates a fundamental paradox. However, regardless of the scenario, the key to resolving this contradiction lies in a proactive AI-powered service. The best customer service is invisible: no waiting, no repetition, no friction. Younger, on-demand consumers already anticipate this - for example, today's buyers rarely visit in-store for device support. Where this was once commonplace, they now expect devices to update, troubleshoot, a...

In this episode of the HR Leaders Podcast, we speak with Brandon Roberts, Group VP, People Analytics and AI at ServiceNow, about how AI is transforming talent management as we know it.Brandon shares ServiceNow's Four Point Plan for building AI-first organizations, highlighting how real-time skills data, agile workforce allocation, and reskilling are changing how companies attract, develop, and deploy talent. He explains how HR must build strong partnerships with IT, invest in AI fluency, and completely rethink talent management for the age of AI.

"We're here to take the complexity out of unified communications — and turn it into simplicity." — Todd Remely, Unimax At Cisco Live 2025 in San Diego, Technology Reseller News publisher Doug Green caught up with Todd Remely of Unimax to explore how the company is streamlining unified communications (UC) management for enterprises and partners alike. With over 30 years in business, Unimax is a veteran in the telecom software space. Their tools help organizations manage Cisco, Microsoft Teams, Zoom, and Avaya UC systems more efficiently — and that value was on full display across two booths at Cisco Live: one in the Collaboration Village (highlighting Webex integration) and another on the main show floor. Three Ways Unimax Delivers Simplicity in Complex UC Environments: Second Nature A power-user interface that layers over Cisco and other major UC platforms, enabling administrators to perform complex MACDs (moves, adds, changes, deletes) and configuration tasks like provisioning, routing, and device pool management — all from one streamlined dashboard. Automation Platform Unimax enables full automation of provisioning and deprovisioning processes. Their platform integrates with Active Directory, ServiceNow, Remedy, HRIS systems, and any REST API-enabled tool, drastically reducing time and human error in user onboarding and offboarding. HelpOne A lightweight interface that empowers Tier 1 help desk agents to complete routine MACDs — such as password resets — without telecom expertise, freeing up UC teams to focus on higher-priority work. Remely noted strong engagement from MSPs and resellers, many of whom use Unimax's multi-tenant solutions to manage customer UC systems at scale. "We're solution-focused," he said. "And we love working with end users — because that's where the real problems are, and that's where we can help most." For more information or to request a demo, visit unimax.com or contact the team at tellmemore@unimax.com.

In this episode, we sit down with Brett Karl, Vice President of Solutions & Alliances, and Brian Wissinger, Associate Vice President of Professional Services at GlideFast, to explore the evolving world of Strategic Portfolio Management (SPM). From its roots in IT Business Management to its enterprise-wide impact today, Brian breaks down what SPM is, how it helps organizations align spend with strategic goals, and why more industries—from finance to pharma—are adopting it.

Eric Yuan turned a simple belief into Zoom, the platform that kept the world moving through a once-in-a-century shutdown and redefined modern work. On this episode of Grit, the Zoom CEO shares why velocity beats size, how a family-first ethos powered his leadership during COVID, and why the coming wave of AI dwarfs the original internet boom. He details how he's refreshing Zoom's culture for 7,500 people, opting for virtual deal calls over in person meetings, settling into life as an empty-nester, and keeping Zoom nimble enough to outpace Big Tech and the next wave of AI startups.Guest: Eric S. Yuan, Founder & CEO of ZoomChapters: 00:00 Trailer00:44 Introduction01:47 Walking with swagger03:48 Extremely exciting moment10:05 Classic innovators' dilemma12:59 Laser-focused bandwidth17:56 Family first: lead by example22:09 Everybody was doing their road shows25:34 The entire world was dependent28:04 Community care31:57 Valuation and a co-founder35:17 A lot of unhappy days39:25 Building Zoom for consumers46:57 Holograms?52:01 Home53:23 Huge competition, high velocity1:00:33 Where companies get wrong1:04:52 Giving back1:13:12 Who Zoom is hiring1:13:24 What “grit” means to Eric1:14:24 OutroMentioned in this episode: Webex by Cisco, Glean, Apple, HP, Netscape, Yahoo, Brian Armstrong, Emilie Choi, Coinbase, New Limit, Elon Musk, Windy Hill, Magic Leap, Rony Abovitz, Jony Ive, OpenAI ChatGPT, Bill McDermott, ServiceNow, Carl EschenbachLinks:Connect with EricXLinkedInConnect with JoubinXLinkedInEmail: grit@kleinerperkins.comLearn more about Kleiner Perkins

Today's guest is Nicholas Friedman, President & Managing Partner, ERM Strategy (Founder) at Templar Shield. Founded in 2013, Templar Shield are a premier cybersecurity, privacy, risk and compliance technology professional services and value-added reseller firm. They have partnered with over 100 Fortune 1000 companies and government entities, driving innovative integrated risk and compliance solutions across numerous business functions.Nicholas has over 15 years of IT industry experience, including over eight years in information security, risk, and compliance. He oversees strategic partner relationships, marketing and public relationships, business development, product development, and quality service delivery of many of key clients. Nicholas has significant experience in building, growing and leading businesses from scratch. Templar Shield organically and significantly grew from under his stewardship.In the episode, Nicholas talks about:0:00 His journey to becoming a founder, driven by automation and people6:17 Protecting critical infrastructure through expert risk management9:56 Shifting from compliance to integrated, enterprise risk management14:12 Rising OT-IT integration, AI governance and boutique firm growth19:57 His AI governance book which is earning praise from top cybersecurity & enterprise leaders

In this episode, Avanish and Andrew discuss:Andrew's journey as an "operational CFO" from Sun Microsystems through ServiceNow, WalkMe, Lacework, and now Amplitude, being part of the team that built ServiceNow from $400M to $4.5B ARRWhy CFOs must "play chess, not checkers" - thinking several moves ahead about decision implications and making strategic investment pivots for anticipated future growthThe critical difference between multi-product and platform strategies: true platforms have definite customer adoption journeys where products aren't sold independentlyRecognizing platform readiness signals: when customers organically create their own workflows and use cases you never conceived, like hospitals using Amplitude for emergency room optimizationBuilding effective teams by mixing "veterans with rookies" to solve problems rather than just "admire problems," and driving focused execution around single key investmentsThe "fair exchange of value" approach to pricing and partnerships that emphasizes customer adoption, transparency, and simplicity over complexityAbout Avanish Sahai:Avanish Sahai is a Tidemark Fellow and served as a Board Member of Hubspot from 2018 to 2023; he currently serves on the boards of Birdie.ai, Flywl.com and Meta.com.br as well as a few non-profits end educational boards. Previously, Avanish served as the vice president, ISV and Apps partner ecosystem of Google from 2019 until 2021. From 2016 to 2019, he served as the global vice president, ISV and Technology alliances at ServiceNow.  From 2014 to 2015, he was the senior vice president and chief product officer at Demandbase.  Prior to Demandbase, Avanish built and led the Appexchange platform ecosystem team at Salesforce, and was an executive at Oracle and McKinsey & Company, as well as various early-to-mid stage startups in Silicon Valley.About Andrew Casey: Andrew Casey is Chief Financial Officer at Amplitude, where he leads Amplitude's General & Administrative organization, which includes finance, accounting, and legal. With more than 25 years of enterprise software experience, Casey brings deep financial expertise combined with extensive go-to-market strategy and business operations experience.Casey joined Amplitude from Lacework, where he served as CFO and oversaw its successful acquisition by Fortinet. Prior to that, he was the CFO of WalkMe, where he led its Initial Public Offering (IPO) and transformed its enterprise sales motion. Casey's career also includes senior finance roles with ServiceNow, Hewlett-Packard, NortonLifeLock Inc. (formerly Symantec), Oracle, and Sun Microsystems.About TidemarkTidemark is a venture capital firm, foundation, and community built to serve category-leading technology companies as they scale.  Tidemark was founded in 2021 by David Yuan, who has been investing, advising, and building technology companies for over 20 years.  Learn more at www.tidemarkcap.com.LinksFollow our guest, Andrew CaseyFollow our host, Avanish SahaiLearn more about Tidemark

Welcome to Break Point: the ServiceNow Developer Podcast! In this exciting episode, host, Lauren McManamon, sits down with ServiceNow's Deepanshu Madan and Patrick Wilson to dive into the most earth-shattering announcement from K25: Build Agents. How will these AI-powered masters of platform development revolutionize the pro-coders of today? Tune in and find out! ⏱️ Timestamps 00:00 Welcome & Introductions 03:03 What ARE Build Agents? 07:37 How Do Build Agents Relate to AI Agents? 11:25 What Can Build Agents Do In Zurich? 17:30 Real-Life Build Agent Use Case from Knowledge25 20:07 How Did The Idea For Build Agents Come to Be? 29:23 How Can Developers Integrate Build Agents Into Their Workflow? 33:24 What Is “Vibe Coding?” 36:00 What’s Next On the Roadmap For Build Agents? 38:20 What Are Some Resources to Learn More? 42:55 How Do I Convince My Leadership Build Agents Are Worth the Investment? 43:51 Conclusion & Outro

Welcome to Break Point: the ServiceNow Developer Podcast! In this exciting episode, host, Lauren McManamon, sits down with ServiceNow's Deepanshu Madan and Patrick Wilson to dive into the most earth-shattering announcement from K25: Build Agents. How will these AI-powered masters of platform development revolutionize the pro-coders of today? Tune in and find out! ⏱️ Timestamps 00:00 Welcome & Introductions 03:03 What ARE Build Agents? 07:37 How Do Build Agents Relate to AI Agents? 11:25 What Can Build Agents Do In Zurich? 17:30 Real-Life Build Agent Use Case from Knowledge25 20:07 How Did The Idea For Build Agents Come to Be? 29:23 How Can Developers Integrate Build Agents Into Their Workflow? 33:24 What Is “Vibe Coding?” 36:00 What’s Next On the Roadmap For Build Agents? 38:20 What Are Some Resources to Learn More? 42:55 How Do I Convince My Leadership Build Agents Are Worth the Investment? 43:51 Conclusion & Outro

Listen to this #IISEAnnual2025 podcast break with Jingfei Chen, senior principle product manager at ServiceNow, recorded live on the floor of the IISE Annual Conference & Expo 2025 in Atlanta. Hit play to relive the energy, steal an idea before your next coffee refill, and stay plugged into the #IISEAnnual2025 buzz — wherever you engineer impact.SPONSORED BY THE UNIVERSITY OF HOUSTON'S CULLEN COLLEGE OF ENGINEERING: At the University of Houston's Cullen College of Engineering, the Industrial and Systems Engineering Department prepares students not just to be team players — but to become dynamic leaders. Ranked among the Top 50 public universities by U.S. News & World Report, both the College and department are recognized for academic excellence and innovation. With flexible programs and industry-relevant certifications, such as our Lean Six Sigma program at lss.uh.edu we equip learners at every level to break through outdated systems and lead meaningful transformation. Discover more at ie.uh.edu.

What happens when we recognize employees as multi-dimensional humans instead of just job titles? The results can transform both customer and employee experience in powerful ways.In this CX Pulse Check, John Garrett, author of What's Your And?, shares how companies that invest in employee experience see powerful returns—like 28% revenue growth and 50% higher sales from customer-facing teams who feel valued.From knitting groups at ServiceNow to Starbucks choosing people over AI, we explore how personal passions at work drive connection, loyalty, and business success. John also highlights the need to support high-performing employees to prevent burnout and sustain long-term engagement.This conversation is a compelling reminder: when people can be themselves at work, everyone wins—employees, customers, and the bottom line.About John Garrett:John Garrett—award-winning author and people-centric leadership speaker—is on a mission to create thriving workplaces. What the CPA-turned-professional comedian turned two-time Emmy nominee may do best is champion the human side of professionals, consulting with organizations to develop more productive cultures while shining a light on their people's rich lives outside of work. And his book, What's Your “And”?, was named a Distinguished Favorite by the Independent Press Awards and it was recently featured in Forbes.Learn more about John and "What's Your And?" at https://thejohngarrett.com or https://whatsyourand.com/Follow John and What's Your And on...X/Twitter: https://x.com/The_JohnGarrettX/Twitter: https://x.com/Whats_Your_AndInstagram: https://www.instagram.com/John_R_GarrettInstagram: https://www.instagram.com/WhatsYourAndLinkedIn: https://www.linkedin.com/in/thejohngarrett/Articles Mentioned:- Why These Companies Let Team Members Share and Explore Personal Passions at Work (Built In Seattle) -- https://www.builtinseattle.com/articles/why-these-companies-let-team-members-share-and-explore-personal-passions-work- To Leverage Employee Passion, Save It for When It Counts (Harvard Business School) -- https://www.library.hbs.edu/working-knowledge/in-cost-cutting-era-save-passion-for-when-it-counts- Starbucks doubles down on baristas, not AI, to fix its customer crunch (Business Insider) -- https://www.businessinsider.com/starbucks-investing-humans-rivals-bet-ai-2025-5Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

GlideFast's Chief Customer & Delivery Officer, Ohad Kushner, sits down with Sam Callaway, leader of the Global Inspire Value team at ServiceNow. Together, they dive into one of the most important—but often overlooked—elements of digital transformation: value capture. Whether you're just starting your ServiceNow journey or scaling your platform, learn the do's and don'ts of defining a “value north star,” measuring success, and building a blueprint for sustainable outcomes.

Join Junaid, Karen, and Anjali for a special episode of "The Prompt," where they dive into the latest trends in data and analytics. Discover insights into major tech mergers and acquisitions, such as ServiceNow's acquisition of Data.World and Salesforce's partnership with Informatica. Learn about the implications for data governance, vendor lock-in, and AI readiness in today's rapidly evolving market. Are we simply relabeling age-old challenges with new terminology, or are we on the brink of genuine innovation? Get ready for a thought-provoking conversation packed with industry insights.

Are you a high net worth investor looking to stay ahead of the curve in the age of AI? Here's your inside track on how artificial intelligence is transforming enterprise software—and where forward-thinking investors are putting capital to work right now. In this episode, Brian Dress (Director of Research at Left Brain Wealth Management) sits down with our CEO & Chief Investment Officer Noland Langford to share powerful insights from the 2025 SaaStr Conference in San Mateo, California. We dive into:   How AI is reshaping the competitive landscape for software companies   The next wave of tech innovation—and how to invest before Wall Street catches up   Why growth is slowing in some areas and accelerating in others   Standout companies like Rubrik, HubSpot, and ServiceNow—and what they reveal about the future   Our proven process for identifying high-conviction investment opportunities Left Brain Wealth Management works closely with high net worth individuals and families who are serious about growth, innovation, and proactive wealth strategy.   Schedule your complimentary introductory call with us today: https://m.levitate.ai/67de35-5y0b8m?landing=true  Like this content? Don't forget to LIKE, SHARE, and SUBSCRIBE, and click the bell to get notified when new market insights drop.

Looking for CPQ solutions and expert advice? In this episode of the CPQ Podcast, we're joined by Julian Hodges, Co-Founder of Sneeyeg, a ServiceNow system integrator specializing in CPQ, billing, and enterprise transformation. With over 20 years of experience from Amdocs, CloudSense, and Salesforce, Julian shares invaluable insights on achieving CPQ success. Discover why strong governance and effective modeling are crucial, and how focusing on business outcomes drives project success. Julian also discusses AI/ML in CPQ for cross-sell and up-sell, the challenges of customization versus configuration, and why large enterprises trust Sneeyeg for CPQ leadership. Tune in for essential CPQ guidance! He also dives into: Sneeyeg's 100% focus on ServiceNow and partnerships with ISVs like Logik.ai and Aria Systems The challenges of customization vs. configuration in modern CPQ implementations How AI/ML is transforming CPQ—especially in cross-sell, up-sell, and retention strategies Why large enterprises in telco, tech, and utilities look to Sneeyeg for CPQ leadership What makes productization a smart move for services firms—and what Sneeyeg is planning next This episode is packed with real-world advice for CPQ professionals, ServiceNow customers, and anyone interested in scaling smarter with AI, governance, and business-led configuration.

We recently saw a ServiceNow competitor say it takes "days, weeks, months" to do "even simple things" in ServiceNow.  Those who know how to build, know how silly this sounds.  But yet, customers still sometimes find themselves in this predicament.  We investigate how and why.MENTIONED IN THIS EPISODE:Ep 89 - Getting better at CommunicationEp 115 - The Power of User CouncilsABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is just some guy.Sponsor Us!

Alissa Coram and Ken Shreve analyze Thursday's market action and discuss key stocks to watch on Stock Market Today. Learn more about your ad choices. Visit megaphone.fm/adchoices

One of the promises of new technology is to simplify complex paper-based processes and create efficiencies while reducing costs and eliminating waste, fraud, and abuse. Each of the fifty states has a unique way for people to submit unemployment insurance claims. This made it a nightmare to communicate with the Department of Labor. Akanksha Sharma, Department of Labor, led a team that solved the problem through an identity verification system that could be layered over the varying state systems to have a single source of individual information, reducing waste and fraud. On the other side of the globe, family members living in on-site residences had issues with submitting claims—a similar situation, several bases, all with unique ways of processing work orders. Kevin Adler from ServiceNow outlined how a system was developed that allows individuals to make claims using their phones. Changing to a digital process enabled administrators to leverage prebuilt workflows. This transitioned away from cumbersome paper forms and enabled leaders to drastically reduce the time it takes to solve problems with military families. Both scenarios demonstrate how technology can transform a situation, facilitate feedback, and offer flexibility in reporting as well.  

Get a glimpse into the future of data analytics and insights with InsightBench, a powerful combination of cutting-edge technology and strategic business intelligence. InsightBench is a pioneering benchmark specifically designed for evaluating AI models on their proficiency in conducting end-to-end data analytics. Also on this episode is an introduction to AgentPoirot, an LLM-powered autonomous business analytics agent that can skillfully navigate InsightBench’s complex datascape. Not only can AgentPoirot ask complex questions for any given dataset, but it can also automatically find answers to those questions, making it a truly end-to-end business analytics agent. Whether you’re a technology enthusiast or a business leader, this video provides a fascinating look at the next generation of data analytics tools and their impact on the way we work. Don’t miss out on the insights that could change the way you think about data! To learn more about InsightBench and AgentPoirot - https://www.servicenow.com/blogs/2024/insightbench-multifaceted-data-analytics 00:00 Meet the Guests: Issam Laradji and Anitha Raghavan00:53 The Challenge of Extracting Actionable Insights02:07 Introducing InsightsBench05:07 From Research to Product: Collaboration Insights08:47 Real-World Use Cases of AI Insights11:38 Technical Deep Dive: Evaluating AI Models14:24 AgentPoirot: The Digital Detective17:47 Ensuring Accuracy and Trustworthiness in AI Insights23:07 Future of AI in Analytics25:13 Conclusion and Final Thoughts Guests - Issam Laradji and Anitha Raghavan Host/Producer - Bobby Brill ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.htmlServiceNow Community: https://community.servicenow.com/communityFor general information about ServiceNow, visit: http://www.servicenow.comSee omnystudio.com/listener for privacy information.

Get a glimpse into the future of data analytics and insights with InsightBench, a powerful combination of cutting-edge technology and strategic business intelligence. InsightBench is a pioneering benchmark specifically designed for evaluating AI models on their proficiency in conducting end-to-end data analytics. Also on this episode is an introduction to AgentPoirot, an LLM-powered autonomous business analytics agent that can skillfully navigate InsightBench’s complex datascape. Not only can AgentPoirot ask complex questions for any given dataset, but it can also automatically find answers to those questions, making it a truly end-to-end business analytics agent. Whether you’re a technology enthusiast or a business leader, this video provides a fascinating look at the next generation of data analytics tools and their impact on the way we work. Don’t miss out on the insights that could change the way you think about data! To learn more about InsightBench and AgentPoirot - https://www.servicenow.com/blogs/2024/insightbench-multifaceted-data-analytics 00:00 Meet the Guests: Issam Laradji and Anitha Raghavan00:53 The Challenge of Extracting Actionable Insights02:07 Introducing InsightsBench05:07 From Research to Product: Collaboration Insights08:47 Real-World Use Cases of AI Insights11:38 Technical Deep Dive: Evaluating AI Models14:24 AgentPoirot: The Digital Detective17:47 Ensuring Accuracy and Trustworthiness in AI Insights23:07 Future of AI in Analytics25:13 Conclusion and Final Thoughts Guests - Issam Laradji and Anitha Raghavan Host/Producer - Bobby Brill ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.htmlServiceNow Community: https://community.servicenow.com/communityFor general information about ServiceNow, visit: http://www.servicenow.comSee omnystudio.com/listener for privacy information.

Serving SMB mid-market customers is one thing, but when you go upstream to enterprise sales, everything changes: go-to-market strategy, the sales process, how you structure deals, even how you define customer value. Today's guest, Andrew Casey, has helped scale four SaaS companies: ServiceNow, WalkMe, Lacework, and his current company, Amplitude. At ServiceNow, he worked closely with Snowflake's Mike Scarpelli and Coatue's David Schneider, and he was instrumental in establishing the company's deal desk to support its sales motion. As an operationally focused CFO, he shares a wealth of knowledge on the importance of staying close to the customer, structuring deals that work for both sides, establishing transparency in usage-based pricing, aligning incentives and strategy in sales, the pros and cons of multi-year deals, the problem with auto-renewals and what to do instead, and how to adapt your go-to-market strategy when moving from SMB mid-market to enterprise.—LINKS:Andrew Casey on LinkedIn: https://www.linkedin.com/in/andrew-casey-6b14875/Amplitude: https://amplitude.comServiceNow: https://www.servicenow.comCJ on X (@cjgustafson222): https://x.com/cjgustafson222Mostly metrics: http://mostlymetrics.comRELATED EPISODES:Gaining Strategic Advantage in Vertical SaaS With Guidewire's CFO, Jeff Cooper"Steal Your Boss's Job”: Calendly CFO John McCauley on Leadership, Ownership & GrowthThe Largest Software IPO Ever: How Snowflake Still Left Money on the Table —TIMESTAMPS:(00:00) Preview and Intro(02:40) Sponsor – Tropic | NetSuite | Planful | Tabs(08:45) Becoming an Operationally Focused CFO(11:50) Staying Close to the Customer as a CFO(16:37) Sponsor – Rippling Spend | Pulley | MUFG(20:34) Running Towards a Challenging Market at ServiceNow(24:15) How He Established the Deal Desk at ServiceNow(26:13) Structuring a Deal That Works for Both Sides(29:08) Transparency in Usage-Based Pricing(32:39) A Client's “Budget Problem”: Cash or Expense Issue(36:42) Lessons From Building Out the Deal Desk at ServiceNow(40:53) Pros and Cons of Multi-Year Deals(43:57) Auto-Renewals: Do This Instead(46:10) Adapting the Go-to-Market Strategy for Enterprise Sales(55:33) Selling to CIOs Whose Jobs Are at Stake(58:18) What Defines “Enterprise”(59:43) The Most Important Thing To Get Right in Enterprise Sales(1:01:01) Lessons From Andrew's Background in Corporate Finance(1:03:12) The Story of How Andrew Got His Job at ServiceNow(1:07:57) Long-Ass Lightning Round: A Big Mistake(1:10:31) Advice to Younger Self(1:11:17) Finance Software Stack(1:14:47) Craziest Expense Story—SPONSORS:Tropic is an intelligent spend management solution that consolidates your spend data and processes into one unified offering, enabling insights and decisive action. Take control of your spend with intelligent spend management at tropicapp.io/mostlymetrics.NetSuite is an AI-powered business management suite, encompassing ERP/Financials, CRM, and ecommerce for more than 41,000 customers. If you're looking for an ERP, head to https://netsuite.com/metrics and get the CFO's Guide to AI and Machine Learning.Planful's financial planning software can transform your FP&A function. Built for speed, accuracy, and confidence, you'll be planning your way to success and have time left over to actually put it to work. Find out more at www.planful.com/metrics.Tabs is a platform that brings all of your revenue-facing data and workflows - billing, AR, payments, rev rec, and reporting - onto a single system so you can automate and be more flexible. Find out more at: tabs.inc/metrics.Rippling Spend is a spend management software that gives you complete visibility and automated policy controls across every type of spend, saving you time and money. Get a demo to see how much time your org would save at rippling.com/metrics.Pulley is the cap table management platform built for CFOs and finance leaders who need reliable, audit-ready data and intuitive workflows, without the hidden fees or unreliable support. Switch in as little as 5 days and get 25% off your first year: pulley.com/mostlymetrics.MUFG is a global banking powerhouse that provides comprehensive banking services for VC-backed, PE-backed, and public companies with revenues starting at $40M. Accelerate your growth trajectory. Contact group head Bob Blee at bblee@us.mufg.jp to find out more.#SMBtoEnterprise, #gotomarketstrategy #scalingSaaS #dealdesk #ServiceNow Get full access to Mostly metrics at www.mostlymetrics.com/subscribe

The Big Themes:SAP's Flywheel Strategy: SAP introduced a compelling flywheel model that integrates applications, data, and AI to drive enterprise momentum. The idea is that integrated applications generate structured data, which then feeds a robust AI layer. As these layers build on one another, they create a self-reinforcing cycle of productivity, insight, and innovation—a flywheel effect. Unlike Microsoft and ServiceNow, which predict the collapse of applications in favor of agents, SAP asserts that AI agents will enhance, not replace, applications.The Business Data Cloud and Databricks Partnership: A highlight of the event was SAP's Business Data Cloud (BDC), launched in partnership with Databricks. This foundational layer brings together internal SAP data and external sources like Moody's or climate models, enabling richer decision-making. SAP showcased real-world use cases, such as tariff fluctuation impact analysis across supply chains, to demonstrate the power of combining enterprise and contextual data.Prompt Optimizer and the End of Prompt Engineering: SAP's introduction of a “Prompt Optimizer” signals a shift in the AI interface landscape. Instead of manual prompt engineering, users will soon rely on AI to manage and optimize prompts across multiple large language models (LLMs), including ChatGPT, Claude, Gemini, and Perplexity. CTO Philipp Herzig even declared we're at “the beginning of the end” of prompt engineering.The Big Quote: "[Customers are] not ready to deploy AI and have that completely eliminate the need for apps. The data is just not there. So, maybe five years from now, let's see what progress we've made. But what's in the here and now is that customers are looking for applications."

Dan Nathan is joined by Brad Erickson, an internet analyst at RBC Capital Markets, at the RBC Capital Private Tech Conference. They discuss the performance and outlook of key tech stocks like Google and Meta amidst market volatility and AI developments. The conversation highlights the impact of AI search on Google's revenue and the competitive landscape between Google and Apple. Erickson also touches on Meta's growth in advertising efficiency and new product rollouts. After the break, Dan dives into the broader effects of generative AI on other software companies like ServiceNow and Snowflake with Matt Hedberg, Managing Director and Head of Software Research at RBCCM. Hedberg elaborates on the early monetization of AI in software, the long-term potential of companies like Snowflake and ServiceNow, and the strategic importance of cybersecurity firms like CrowdStrike and Palo Alto in an evolving tech landscape. —FOLLOW USYouTube: @RiskReversalMediaInstagram: @riskreversalmediaTwitter: @RiskReversalLinkedIn: RiskReversal Media

In today's episode of Tech Talks Daily, I sat down with Bulent Cinarkaya, General Manager of Field Service Management at ServiceNow, to explore how AI is transforming the frontlines of field service. Often overlooked in the broader tech conversation, the technicians working outside the office are now seeing real, tangible improvements to their daily workflows thanks to advancements in intelligent automation. Bulent brings a wealth of knowledge from working closely with global organizations that rely on ServiceNow to improve how they plan, dispatch, and support field teams. We talked about how agentic and generative AI are no longer theoretical tools; they are actively used to predict what technicians will need before arriving, automate access to resources, and reduce inefficiencies in task planning. One of the most compelling parts of our conversation was how ServiceNow is using AI to improve productivity and enhance the human experience. From easing the onboarding of new technicians to capturing decades of experience from retiring experts, AI is helping teams bridge a generational gap in expertise. Technicians can now rely on intelligent systems to surface the correct information at the right moment, whether through summarizing technical documents or guiding them through complex tasks. We also discussed the operational impact, with examples from customers like Bell Canada, Coursera, and British Telecom, who are seeing measurable improvements in scheduling accuracy and time to resolution. Bulent stressed the importance of unified data models, integrated platforms, and strong change management as organizations look to scale AI to ensure adoption and success. This episode is a wake-up call for anyone still on the fence about AI in field service. AI is not only improving technician efficiency, but it's also helping companies retain talent, meet rising customer expectations, and ultimately future-proof their operations. So, how ready is your organization to move beyond proof of concept and turn AI into a field-ready advantage?          

Enjoy this conversation between Jennifer Didier and Jeff Butler from Cask Canada.  Jeff tells us about the foundations of how Cask was founded and grown into the company it is today. Jeff Butler Bio: At Cask Canada, I am the General Manager of the most awarded pure-play ServiceNow partner in the world. I bring over six years of experience in the ServiceNow ecosystem, where I have helped clients and prospects achieve their digital transformation goals by planning and implementing the ServiceNow platform to deliver business value and reduce costs. I am passionate about developing long-term trusted relationships with clients and strategic alliance partners, leveraging my skills in new business development, customer relationship management, and channel strategy. I have successfully managed and grown the ServiceNow practice and alliance at KPMG Canada and Kyndryl, where I was responsible for generating over $50 million in revenue and delivering over 40 projects across various industries and sectors. I am committed to delivering excellence, innovation, and value to my clients.

Today's guest is Josh Soper, Chief Revenue Officer at Norseman Services. Founded in 2014, ​Norseman Services is a Maryland-based IT consulting firm specializing in ServiceNow solutions for both public and private sector clients. They offer a comprehensive suite of services, including strategic advisory, platform implementation, workflow optimization and ongoing operational support. Norseman Services focuses on delivering tailored digital transformation solutions that enhance operational efficiency and customer experience.Josh is a seasoned Technology Services Executive with a passion for building high-performance digital transformation teams across diverse technology sectors. His leadership is centered on achieving significant business outcomes and accelerating time to value for his clients. With a blend of expertise, business acumen and an execution-focused approach, Josh strives to be a standout leader in the realm of digital transformation.In the episode, Josh talks about:0:00 His 25 year journey in IT staffing, sales, leadership and growth2:41 An insight into Norseman Services' impact in the public sector4:13 A Specialized ServiceNow partner with expertise, funding and experience6:19 Use case of fixing failed implementations, optimizing public sector IT9:09 "Expertise on Demand" for flexible ServiceNow project solutions10:31 Why ServiceNow success requires industry expertise, not just IT knowledge11:47 Helping customers maximize ServiceNow's value and efficiency13:46 Offering a family-oriented, stable and accountable workplace15:29 Hiring focus on solution and business process consultants for success

Rory McGowan speaks to Damian Stirrett from ServiceNow. Damian tells us all about the 2025 Consumer Voice Report. This looks at Brits' attitudes towards AI customer service, with an increasing number expecting AI chatbots to pick up on and adapt to their mood. But there remains a lack of trust in AI to fulfil certain tasks and not make things more difficult. https://www.servicenow.com/uk/

In this episode of the CPQ Podcast, we sit down with Philip Cunningham—CPQ veteran and co-founder of Shiftlogic—to explore his journey from the early BigMachines days through Oracle, SteelBrick, Salesforce, and now to leading one of Europe's fastest-growing Salesforce Revenue Cloud consultancies. Philip shares how his experiences at global CPQ leaders shaped his vision for Shiftlogic, a bootstrapped firm that reached Summit Partner Status in under three years and is now delivering high-impact Revenue Cloud Advanced solutions across industries like manufacturing, automotive, high tech, and financial services. With a deep focus on Europe—including the UK, DACH, France, and the Nordics—Shiftlogic is thriving without outside investors, and Philip explains why that matters. We discuss: Why demand for Salesforce CPQ and Revenue Cloud Advanced is growing fast in 2025 How Shiftlogic's company culture fuels feedback-driven growth and high performance Their plans to launch proprietary AI agents in response to growing customer demand What it takes to scale a specialized consultancy across diverse industries How Philip balances entrepreneurship with audiobooks and cycling If you're interested in Salesforce Revenue Cloud, CPQ innovation, or building founder-led consultancies in Europe—this episode is for you. Shiftlogic contact information: 

New to ServiceNow and can't get passed the recruiter layer?  Seasoned ServiceNow veteran looking to freelance?In this episode we talk to elite ServiceNow talent finder, networker, and master of threading the needle between customer need and resource preference.  Stephanie Fairbanks has been in the ServiceNow game since the beginning and has a massive ready-to-rock network.Discover her inside scoop!ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is just some guy.Sponsor Us!

In this episode, we dive into a whirlwind of experiences! From conquering virtual classroom setups with clever caching at the ServiceNow conference in Vegas (and a mind-blowing Gwen Stefani concert at The Sphere!), to navigating the bittersweet moments of family … Continue reading →

This interview was recorded live on May 1st for UserTesting's ThiS Connect City Tour. Interested in joining us for our next live show? We're joining an incredible lineup at #THiSConnect in NYC (including former Design Better guest Seth Godin), where we'll talk about customer experience, innovation, and the real impact of AI.

Arlene Watson, a product and engineering leader in the cybersecurity space with experience at CrowdStrike, ServiceNow, and Tenable, joins the show to unpack the critical challenges facing cybersecurity teams today. We dive into breach realities, the need for proactive defenses, how automation is reshaping security operations, and why AI is both a threat and an essential tool. If you're building, managing, or securing software in today's threat landscape, this episode is for you.

In Today's Episode We Discuss: 03:56 Why The Risk Lever Has Been Turned Higher than Ever in VC 06:04 Why IRR is the Hardest Thing to Control 09:36 Is Lack of Liquidity Short Term Temporary or Long Term Structural 12:17 Why Fund Returners Are Not Good Enough Anymore 16:03 Sequoia: The Best Strategy at the Worst Time 26:30 What it Takes to be Good at Series A and B Today 34:14 Only Three Company Types Survive AI 41:35 ServiceNow: 25% Pop, WTF Happened 45:29 Palantir and SAP Ripping: Do Incumbents Win AI 49:43 Are Benchmark Wrong to Invest in Chinese Made Manus 01:00:52 Geopolitical Risks in Investments 01:11:36 European vs. US Tech Culture  

In today's episode of Tech Talks Daily, I sit down with Jeff Butler, General Manager of Cask Canada, who shares the story of how he led a tech startup to a standout position in the competitive ServiceNow ecosystem in less than a year. Listen in to learn how Cask Canada grew from startup to standout in the ServiceNow ecosystem by focusing on people, trust, and AI-driven transformation. As we explore Jeff's unique journey from his early days witnessing the birth of Silicon Valley innovation in San Francisco to building a thriving ServiceNow consulting business in Canada, there are lessons here for anyone navigating today's fast-moving tech landscape. Jeff offers a first-hand look at the unexpected realities of launching a consultancy in Canada's evolving digital market. Rather than focusing solely on technology, he highlights the power of building genuine, long-term relationships with clients and team members. Throughout our conversation, it becomes clear that success in tech services today is shaped as much by trust, patience, and authenticity as it is by technical excellence. We also discuss how AI and automation are reshaping ServiceNow-driven digital transformations. Jeff provides valuable insight into how AI is not just enhancing customer service experiences but also beginning to change the way consulting services are delivered. Yet he makes an important point: human oversight remains vital, especially when high-stakes business decisions are involved. Looking ahead, Jeff reflects on the challenges and opportunities that ServiceNow partners face as AI capabilities mature, integration demands grow, and the implementation partner landscape changes. He also shares how building an elite consulting team required a deliberate focus on culture, communication, and finding people who want to build something bigger than themselves.  

Alphabet's ad business keeps putting up huge numbers, but a DOJ breakup, generative AI threats, and potential macro slowdown loom. (00:21) Jason Moser and Asit Sharma discuss: - Alphabet's resilient ad business, and what parts of the company might be most interesting if the break-up happens. - Tesla's rough quarter, and why the Model Y release is a key moment for the company's auto thesis. - Chipotle's burrito slowdown, how ServiceNow's government contracts are holding up, and the latest with Intuitive Surgical. (19:11) Malcolm Ethridge comes back on the show to talk big tech and his favorite recession-proof stocks. (34:48) Asit and Jason break down two stocks on their radar: Nasdaq and Adobe. Stocks discussed: GOOG, GOOGL, TSLA, NOW, ISRG, ACN, NFLX, SPOT, NDAQ, ADBE. Host: Dylan Lewis Guests: Jason Moser, Asit Sharma, Malcolm Ethridge Engineers: Dan Boyd Learn more about your ad choices. Visit megaphone.fm/adchoices