Podcasts about ServiceNow

In today's Cloud Wars Minute, I break down Google Cloud's explosive Q2 performance — including a 32% revenue jump, a $106 billion backlog, and a surge in billion-dollar deals.Highlights00:14 — We saw a great re-acceleration by Google Cloud. In Q2, it recorded great numbers across the board. I think what this shows is that large enterprises are buying fully into the Google Cloud value proposition. It's made huge strides there. These are AI-hungry customers who realize they've got potentially a great partner in Google Cloud.01:05 — Q2 revenue for Google Cloud was up 32% to $13.6 billion. The backlog for Google Cloud was up 38% to $106 billion. This is a number that Google Cloud has not released publicly before. It was buried deep in their numbers. But it brought it up on the earnings call. One quarter ago, it was about $90 billion. It's now at $106 billion. Billion-dollar deals surged.02:39 — It added 28% more in Q2 than it did in Q1 — huge. Again, a sense of momentum. It's bringing in new revenue, new customers, new prospects. Also, Google Cloud's parent company, Alphabet, is boosting CapEx by $10 billion for this year — up from the original $75 billion plan.03:38 — I'll be looking to see, on July 30, when Microsoft releases its numbers: did they see the same kind of growth acceleration that Google Cloud did? In Q1, Google Cloud's revenue grew 28%. This quarter, it improved to 32%. While Microsoft's cloud business is much bigger than Google Cloud, it's understandable that Google Cloud would have a higher growth rate.04:35 — Google Cloud is doing a lot of things right — from its AI-native technology and cloud infrastructure business, to what it's doing in data analytics, and the way it's forged partnerships with everybody: Oracle, SAP, ServiceNow, Salesforce, Workday. It's really opened it up.05:00 — It's making it easier for customers to put together the complex types of solutions needed as we move into this very different future. Hats off to Google Cloud and Thomas Kurian for a great quarter. Visit Cloud Wars for more.

⁠⁠⁠⁠⁠⁠⁠⁠Patreon Stephan: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.patreon.com/Techaktien⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram Stephan: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/techaktien/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter / X Stephan: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://x.com/Techaktien1⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube Stephan: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.youtube.com/@Techaktien⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Aktien_Max auf X: https://x.com/aktien_maxMax auf X: ⁠⁠⁠⁠⁠⁠⁠⁠https://x.com/globalstockflsh⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram Max: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/global.stock.flash/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Telegram Max: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://t.me/+rnYRa1QHgLZiM2Y6⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Podcast Juri: ⁠https://open.spotify.com/show/6sEbxv14ZEGZtzhL2B1iLp⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Webseite Juri: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://grey-capital.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram Juri: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/greyxcapital/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube Juri: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.youtube.com/@GREYxCAPITAL⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠(Werbung)00:00:00 Tesla00:33:30 Alphabet01:09:00 Jeromes Gelddrucker01:12:00 Blackstone01:32:00 Service Now01:49:50 IntelPodcast abonnieren damit Jerome den Gelddrucker startet.Alles nur subjektive Meinung, Unterhaltung & Satire #Aktien #Techaktien #Aktie #Börse #Finanzen #Geld #ETF #BuyHighSellLow #ETFs #Trading #Aktientipp #Aktientipps #Aktienanalysen #Aktienanalyse #TradeRepublic #Scalable #Podcast #Dividende #Dividenden #Bitcoin #BTC #Tesla #ElonMusk #Musk #TSLA #Alphabet #Gooogle #Waymo #GOOG #GOOGL #Fed #JereomePowell #powell #Leitzins #Blackstone #Intel #AMD #ServiceNow

A huge earnings day, headlined by Tesla and Alphabet. Nuveen CIO Saira Malik breaks down these key results and what they mean for the broader market. T-Mobile CEO Mike Sievert in an exclusive interview before the earnings call. Chipotle CEO Scott Boatwright also joins before his company's earnings call on the latest quarter and the state of the consumer. Analyst takes include Angelo Zino of CFRA on Alphabet and Craig Irwin of Roth Capital on Tesla. Other earnings include: IBM, ServiceNow, CSX, Las Vegas Sands.

July 23, 2025: Michael Vipond, Head of Healthcare Provider GTM at ServiceNow, discusses everything from the basics to the cutting edge of AI. As health systems face mounting pressure from Medicare cuts and operational costs, how do leaders navigate the difference between traditional automation and the emerging world of agentic AI? Michael reveals how AI agents are already handling IT incidents and care team requests, but warns that simply layering AI onto broken processes won't deliver transformation. With healthcare drowning in spreadsheets and administrative tasks, what are the practical steps CIOs can take today while building toward a long-term AI strategy? The conversation uncovers specific examples of AI reducing administrative burden and explores the critical foundation work—from data quality to governance—that health systems need to get right before AI can truly amplify human connection in patient care. Key Points: 02:54 Understanding Agentic AI 07:04 AI Use Cases and Benefits 11:01 Governance and Implementation of AI 20:33 Future of AI in Healthcare X: This Week Health LinkedIn: This Week Health Donate: Alex's Lemonade Stand: Foundation for Childhood Cancer

"How do I learn ServiceNow" is an ever more complicated question with how rapidly AI is changing the ecosystem.CJ & The Duke make the case to still learn platform fundamentals alongside AI.They also give tips on how AI might help accelerate your learning.MENTIONED IN THIS EPISODE:The Duke's questions to ChatGPTABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is just some guy.Sponsor Us!

US President Trump announced trade deals with the Philippines, Indonesia and Japan, with the latter involving a USD 550bln investment in the US and 15% tariffs for Japanese goods.US stocks closed mixed with underperformance in tech, APAC stocks were mostly higher; Nikkei 225 outperformed.Japanese PM Ishiba is likely to announce resignation as early as this month, according to Yomiuri. Other reports suggest August-end. European equity futures indicate a positive cash market open with Euro Stoxx 50 future up 1.2% after the cash market closed with losses of 1.0% on Tuesday.DXY is flat, havens (CHF, JPY) lag G10 peers, antipodeans lead, EUR/USD remains on a 1.17 handle.Looking ahead, highlights include EU Consumer Confidence, US Existing Home Sales, Supply from UK, Germany & US.Earnings from VAT, Lonza, Equinor, Thales, Tesla, Alphabet, ServiceNow, IBM, Chipotle, GE Vernova, Freeport, AT&T, Thermo Fisher Scientific, Lamb Weston, Infosys, Moody's, CME & Hilton.Read the full report covering Equities, Forex, Fixed Income, Commodites and more on Newsquawk

US President Trump announced trade deals with the Philippines, Indonesia and Japan, with the latter involving a USD 550bln investment in the US and 15% tariffs for Japanese goods.Japanese PM Ishiba is likely to announce resignation as early as this month, according to Yomiuri – reports which he later pushed back on.European bourses benefit from the US-Japan trade deal; RTY continues to outperform.USD is flat, Antipodeans are the G10 outperformers whilst the EUR lags a touch; JPY choppy on US-Japan trade deal and reports surrounding PM Ishiba.JGBs slump on trade updates, peers elsewhere lower given the risk tone and into supply.Crude complex choppy awaiting fresh catalysts, XAU takes a breather following recent upside.Looking ahead, US Existing Home Sales, Supply from the US. Earnings from Tesla, Alphabet, ServiceNow, IBM, Chipotle, GE Vernova, Freeport, AT&T, Thermo Fisher Scientific, Lamb Weston, Infosys, Moody's, CME & Hilton.Read the full report covering Equities, Forex, Fixed Income, Commodites and more on Newsquawk

Brian Solis on how purpose, curiosity and creativity will help us shape the future This week Tammy is joined by visionary futurist and digital anthropologist Brian Solis. Brian is the Head of Global Innovation at ServiceNow and is one of the most interesting thinkers on how disruptive technologies like AI can impact businesses and the customer experience. Brian and Tammy discuss the mind shift that's needed in our current changing world and Brian shares his reflections on how you can help shape the future, not just react to it.Please note that the views expressed may not necessarily be those of NTT DATALinks: Brian Solis Mindshift Brian Solis TV Lifescale Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Highlights00:14 — Later today, we will hear from SAP about its Q2 financial results. So the cloud revenue for the past six quarters: 24%, 25%, 27%, 20%, 27%, 27%. I'm projecting 27% for Q2. It's even been stronger in its cloud backlog numbers: 27%, 28%, 29%, up to 32% in the giant Q4 numbers, 28% in Q1. I'm projecting the backlog will go up 29% for Q2.01:34 — Three months ago, after SAP released its Q1 numbers, CEO Christian Klein did an interview with Bloomberg TV, and he said something that I think surprised a lot of people: “There has been absolutely no pullback on U.S. spending.” Now, you might suspect that there would have been—with all this doom and gloom coming up about tariffs.02:44 — A couple of the big factors: SAP has shifted fully to AI. It's embedding it in all iits applications and solutions, in its Joule agent system. It's doing its launch of its Business Data Cloud, which fuels so much of what they're doing in AI for customers. And also, its very ambitious ecosystem and partnership strategy has been quite strong and continues to be that way.03:37 — We heard recently from Oracle CEO Safra Catz — she feels that Oracle's applications business is about to kick into higher growth, and she says that it will become the largest cloud applications provider. So, a challenge coming at SAP's leadership in that field from Oracle.04:10 — I've got an article coming up later today with more details on my outlook for SAP. And later this week, we'll be catching up on its numbers, along with those of IBM, ServiceNow, and others in the Cloud Wars Top 10. Visit Cloud Wars for more.

Dans cet épisode, Emmanuel et Antonio discutent de divers sujets liés au développement: Applets (et oui), app iOS développées sous Linux, le protocole A2A, l'accessibilité, les assistants de code AI en ligne de commande (vous n'y échapperez pas)… Mais aussi des approches méthodologiques et architecturales comme l'architecture hexagonale, les tech radars, l'expert généraliste et bien d'autres choses encore. Enregistré le 11 juillet 2025 Téléchargement de l'épisode LesCastCodeurs-Episode-328.mp3 ou en vidéo sur YouTube. News Langages Les Applets Java c'est terminé pour de bon… enfin, bientot: https://openjdk.org/jeps/504 Les navigateurs web ne supportent plus les applets. L'API Applet et l'outil appletviewer ont été dépréciés dans JDK 9 (2017). L'outil appletviewer a été supprimé dans JDK 11 (2018). Depuis, impossible d'exécuter des applets avec le JDK. L'API Applet a été marquée pour suppression dans JDK 17 (2021). Le Security Manager, essentiel pour exécuter des applets de façon sécurisée, a été désactivé définitivement dans JDK 24 (2025). Librairies Quarkus 3.24 avec la notion d'extensions qui peuvent fournir des capacités à des assistants https://quarkus.io/blog/quarkus-3-24-released/ les assistants typiquement IA, ont accès a des capacités des extensions Par exemple générer un client à partir d'openAPI Offrir un accès à la,base de données en dev via le schéma. L'intégration d'Hibernate 7 dans Quarkus https://quarkus.io/blog/hibernate7-on-quarkus/ Jakarta data api restriction nouvelle Injection du SchemaManager Sortie de Micronaut 4.9 https://micronaut.io/2025/06/30/micronaut-framework-4-9-0-released/ Core : Mise à jour vers Netty 4.2.2 (attention, peut affecter les perfs). Nouveau mode expérimental “Event loop Carrier” pour exécuter des virtual threads sur l'event loop Netty. Nouvelle annotation @ClassImport pour traiter des classes déjà compilées. Arrivée des @Mixin (Java uniquement) pour modifier les métadonnées d'annotations Micronaut sans altérer les classes originales. HTTP/3 : Changement de dépendance pour le support expérimental. Graceful Shutdown : Nouvelle API pour un arrêt en douceur des applications. Cache Control : API fluente pour construire facilement l'en-tête HTTP Cache-Control. KSP 2 : Support de KSP 2 (à partir de 2.0.2) et testé avec Kotlin 2. Jakarta Data : Implémentation de la spécification Jakarta Data 1.0. gRPC : Support du JSON pour envoyer des messages sérialisés via un POST HTTP. ProjectGen : Nouveau module expérimental pour générer des projets JVM (Gradle ou Maven) via une API. Un super article sur experimenter avec les event loops reactives dans les virtualthreads https://micronaut.io/2025/06/30/transitioning-to-virtual-threads-using-the-micronaut-loom-carrier/ Malheureusement cela demander le hacker le JDK C'est un article de micronaut mais le travail a ete collaboratif avec les equipes de Red Hat OpenJDK, Red Hat perf et de Quarkus et Vert.x Pour les curieux c'est un bon article Ubuntu offre un outil de creation de container pour Spring notamment https://canonical.com/blog/spring-boot-containers-made-easy creer des images OCI pour les applications Spring Boot basées sur Ubuntu base images bien sur utilise jlink pour reduire la taille pas sur de voir le gros avantage vs d'autres solutions plus portables d'ailleurs Canonical entre dans la danse des builds d'openjdk Le SDK Java de A2A contribué par Red Hat est sorti https://quarkus.io/blog/a2a-project-launches-java-sdk/ A2A est un protocole initié par Google et donne à la fondation Linux Il permet à des agents de se décrire et d'interagir entre eux Agent cards, skills, tâche, contexte A2A complémente MCP Red hat a implémenté le SDK Java avec le conseil des équipes Google En quelques annotations et classes on a un agent card, un client A2A et un serveur avec l'échange de messages via le protocole A2A Comment configurer mockito sans warning après java 21 https://rieckpil.de/how-to-configure-mockito-agent-for-java-21-without-warning/ les agents chargés dynamiquement sont déconseillés et seront interdis bientôt Un des usages est mockito via bytebuddy L'avantage est que la,configuration était transparente Mais bon sécurité oblige c'est fini. Donc l'article décrit comment configurer maven gradle pour mettre l'agent au démarrage des tests Et aussi comment configurer cela dans IntelliJ idea. Moins simple malheureusement Web Des raisons “égoïstes” de rendre les UIs plus accessibles https://nolanlawson.com/2025/06/16/selfish-reasons-for-building-accessible-uis/ Raisons égoïstes : Des avantages personnels pour les développeurs de créer des interfaces utilisateurs (UI) accessibles, au-delà des arguments moraux. Débogage facilité : Une interface accessible, avec une structure sémantique claire, est plus facile à déboguer qu'un code désordonné (la « soupe de div »). Noms standardisés : L'accessibilité fournit un vocabulaire standard (par exemple, les directives WAI-ARIA) pour nommer les composants d'interface, ce qui aide à la clarté et à la structuration du code. Tests simplifiés : Il est plus simple d'écrire des tests automatisés pour des éléments d'interface accessibles, car ils peuvent être ciblés de manière plus fiable et sémantique. Après 20 ans de stagnation, la spécification du format d'image PNG évolue enfin ! https://www.programmax.net/articles/png-is-back/ Objectif : Maintenir la pertinence et la compétitivité du format. Recommandation : Soutenu par des institutions comme la Bibliothèque du Congrès américain. Nouveautés Clés :Prise en charge du HDR (High Dynamic Range) pour une plus grande gamme de couleurs. Reconnaissance officielle des PNG animés (APNG). Support des métadonnées Exif (copyright, géolocalisation, etc.). Support Actuel : Déjà intégré dans Chrome, Safari, Firefox, iOS, macOS et Photoshop. Futur :Prochaine édition : focus sur l'interopérabilité entre HDR et SDR. Édition suivante : améliorations de la compression. Avec le projet open source Xtool, on peut maintenant construire des applications iOS sur Linux ou Windows, sans avoir besoin d'avoir obligatoirement un Mac https://xtool.sh/tutorials/xtool/ Un tutoriel très bien fait explique comment faire : Création d'un nouveau projet via la commande xtool new. Génération d'un package Swift avec des fichiers clés comme Package.swift et xtool.yml. Build et exécution de l'app sur un appareil iOS avec xtool dev. Connexion de l'appareil en USB, gestion du jumelage et du Mode Développeur. xtool gère automatiquement les certificats, profils de provisionnement et la signature de l'app. Modification du code de l'interface utilisateur (ex: ContentView.swift). Reconstruction et réinstallation rapide de l'app mise à jour avec xtool dev. xtool est basé sur VSCode sur la partie IDE Data et Intelligence Artificielle Nouvelle edition du best seller mondial “Understanding LangChain4j” : https://www.linkedin.com/posts/agoncal_langchain4j-java-ai-activity-7342825482830200833-rtw8/ Mise a jour des APIs (de LC4j 0.35 a 1.1.0) Nouveaux Chapitres sur MCP / Easy RAG / JSon Response Nouveaux modeles (GitHub Model, DeepSeek, Foundry Local) Mise a jour des modeles existants (GPT-4.1, Claude 3.7…) Google donne A2A a la Foundation Linux https://developers.googleblog.com/en/google-cloud-donates-a2a-to-linux-foundation/ Annonce du projet Agent2Agent (A2A) : Lors du sommet Open Source Summit North America, la Linux Foundation a annoncé la création du projet Agent2Agent, en partenariat avec Google, AWS, Microsoft, Cisco, Salesforce, SAP et ServiceNow. Objectif du protocole A2A : Ce protocole vise à établir une norme ouverte pour permettre aux agents d'intelligence artificielle (IA) de communiquer, collaborer et coordonner des tâches complexes entre eux, indépendamment de leur fournisseur. Transfert de Google à la communauté open source : Google a transféré la spécification du protocole A2A, les SDK associés et les outils de développement à la Linux Foundation pour garantir une gouvernance neutre et communautaire. Soutien de l'industrie : Plus de 100 entreprises soutiennent déjà le protocole. AWS et Cisco sont les derniers à l'avoir validé. Chaque entreprise partenaire a souligné l'importance de l'interopérabilité et de la collaboration ouverte pour l'avenir de l'IA. Objectifs de la fondation A2A : Établir une norme universelle pour l'interopérabilité des agents IA. Favoriser un écosystème mondial de développeurs et d'innovateurs. Garantir une gouvernance neutre et ouverte. Accélérer l'innovation sécurisée et collaborative. parler de la spec et surement dire qu'on aura l'occasion d'y revenir Gemini CLI :https://blog.google/technology/developers/introducing-gemini-cli-open-source-ai-agent/ Agent IA dans le terminal : Gemini CLI permet d'utiliser l'IA Gemini directement depuis le terminal. Gratuit avec compte Google : Accès à Gemini 2.5 Pro avec des limites généreuses. Fonctionnalités puissantes : Génère du code, exécute des commandes, automatise des tâches. Open source : Personnalisable et extensible par la communauté. Complément de Code Assist : Fonctionne aussi avec les IDE comme VS Code. Au lieu de blocker les IAs sur vos sites vous pouvez peut-être les guider avec les fichiers LLMs.txt https://llmstxt.org/ Exemples du projet angular: llms.txt un simple index avec des liens : https://angular.dev/llms.txt lllms-full.txt une version bien plus détaillée : https://angular.dev/llms-full.txt Outillage Les commits dans Git sont immuables, mais saviez vous que vous pouviez rajouter / mettre à jour des “notes” sur les commits ? https://tylercipriani.com/blog/2022/11/19/git-notes-gits-coolest-most-unloved-feature/ Fonctionnalité méconnue : git notes est une fonctionnalité puissante mais peu utilisée de Git. Ajout de métadonnées : Permet d'attacher des informations à des commits existants sans en modifier le hash. Cas d'usage : Idéal pour ajouter des données issues de systèmes automatisés (builds, tickets, etc.). Revue de code distribuée : Des outils comme git-appraise ont été construits sur git notes pour permettre une revue de code entièrement distribuée, indépendante des forges (GitHub, GitLab). Peu populaire : Son interface complexe et le manque de support des plateformes de forge ont limité son adoption (GitHub n'affiche même pas/plus les notes). Indépendance des forges : git notes offre une voie vers une plus grande indépendance vis-à-vis des plateformes centralisées, en distribuant l'historique du projet avec le code lui-même. Un aperçu dur Spring Boot debugger dans IntelliJ idea ultimate https://blog.jetbrains.com/idea/2025/06/demystifying-spring-boot-with-spring-debugger/ montre cet outil qui donne du contexte spécifique à Spring comme les beans non activés, ceux mockés, la valeur des configs, l'état des transactions Il permet de visualiser tous les beans Spring directement dans la vue projet, avec les beans non instanciés grisés et les beans mockés marqués en orange pour les tests Il résout le problème de résolution des propriétés en affichant la valeur effective en temps réel dans les fichiers properties et yaml, avec la source exacte des valeurs surchargées Il affiche des indicateurs visuels pour les méthodes exécutées dans des transactions actives, avec les détails complets de la transaction et une hiérarchie visuelle pour les transactions imbriquées Il détecte automatiquement toutes les connexions DataSource actives et les intègre avec la fenêtre d'outils Database d'IntelliJ IDEA pour l'inspection Il permet l'auto-complétion et l'invocation de tous les beans chargés dans l'évaluateur d'expression, fonctionnant comme un REPL pour le contexte Spring Il fonctionne sans agent runtime supplémentaire en utilisant des breakpoints non-suspendus dans les bibliothèques Spring Boot pour analyser les données localement Une liste communautaire sur les assistants IA pour le code, lancée par Lize Raes https://aitoolcomparator.com/ tableau comparatif qui permet de voir les différentes fonctionnalités supportées par ces outils Architecture Un article sur l'architecture hexagonale en Java https://foojay.io/today/clean-and-modular-java-a-hexagonal-architecture-approach/ article introductif mais avec exemple sur l'architecture hexagonale entre le domaine, l'application et l‘infrastructure Le domain est sans dépendance L‘appli spécifique à l'application mais sans dépendance technique explique le flow L'infrastructure aura les dépendances à vos frameworks spring, Quarkus Micronaut, Kafka etc Je suis naturellement pas fan de l'architecture hexagonale en terme de volume de code vs le gain surtout en microservices mais c'est toujours intéressant de se challenger et de regarder le bénéfice coût. Gardez un œil sur les technologies avec les tech radar https://www.sfeir.dev/cloud/tech-radar-gardez-un-oeil-sur-le-paysage-technologique/ Le Tech Radar est crucial pour la veille technologique continue et la prise de décision éclairée. Il catégorise les technologies en Adopt, Trial, Assess, Hold, selon leur maturité et pertinence. Il est recommandé de créer son propre Tech Radar pour l'adapter aux besoins spécifiques, en s'inspirant des Radars publics. Utilisez des outils de découverte (Alternativeto), de tendance (Google Trends), de gestion d'obsolescence (End-of-life.date) et d'apprentissage (roadmap.sh). Restez informé via les blogs, podcasts, newsletters (TLDR), et les réseaux sociaux/communautés (X, Slack). L'objectif est de rester compétitif et de faire des choix technologiques stratégiques. Attention à ne pas sous-estimer son coût de maintenance Méthodologies Le concept d'expert generaliste https://martinfowler.com/articles/expert-generalist.html L'industrie pousse vers une spécialisation étroite, mais les collègues les plus efficaces excellent dans plusieurs domaines à la fois Un développeur Python expérimenté peut rapidement devenir productif dans une équipe Java grâce aux concepts fondamentaux partagés L'expertise réelle comporte deux aspects : la profondeur dans un domaine et la capacité d'apprendre rapidement Les Expert Generalists développent une maîtrise durable au niveau des principes fondamentaux plutôt que des outils spécifiques La curiosité est essentielle : ils explorent les nouvelles technologies et s'assurent de comprendre les réponses au lieu de copier-coller du code La collaboration est vitale car ils savent qu'ils ne peuvent pas tout maîtriser et travaillent efficacement avec des spécialistes L'humilité les pousse à d'abord comprendre pourquoi les choses fonctionnent d'une certaine manière avant de les remettre en question Le focus client canalise leur curiosité vers ce qui aide réellement les utilisateurs à exceller dans leur travail L'industrie doit traiter “Expert Generalist” comme une compétence de première classe à nommer, évaluer et former ca me rappelle le technical staff Un article sur les métriques métier et leurs valeurs https://blog.ippon.fr/2025/07/02/monitoring-metier-comment-va-vraiment-ton-service-2/ un article de rappel sur la valeur du monitoring métier et ses valeurs Le monitoring technique traditionnel (CPU, serveurs, API) ne garantit pas que le service fonctionne correctement pour l'utilisateur final. Le monitoring métier complète le monitoring technique en se concentrant sur l'expérience réelle des utilisateurs plutôt que sur les composants isolés. Il surveille des parcours critiques concrets comme “un client peut-il finaliser sa commande ?” au lieu d'indicateurs abstraits. Les métriques métier sont directement actionnables : taux de succès, délais moyens et volumes d'erreurs permettent de prioriser les actions. C'est un outil de pilotage stratégique qui améliore la réactivité, la priorisation et le dialogue entre équipes techniques et métier. La mise en place suit 5 étapes : dashboard technique fiable, identification des parcours critiques, traduction en indicateurs, centralisation et suivi dans la durée. Une Definition of Done doit formaliser des critères objectifs avant d'instrumenter tout parcours métier. Les indicateurs mesurables incluent les points de passage réussis/échoués, les temps entre actions et le respect des règles métier. Les dashboards doivent être intégrés dans les rituels quotidiens avec un système d'alertes temps réel compréhensibles. Le dispositif doit évoluer continuellement avec les transformations produit en questionnant chaque incident pour améliorer la détection. La difficulté c'est effectivement l'évolution métier par exemple peu de commandes la nuit etc ça fait partie de la boîte à outils SRE Sécurité Toujours à la recherche du S de Sécurité dans les MCP https://www.darkreading.com/cloud-security/hundreds-mcp-servers-ai-models-abuse-rce analyse des serveurs mcp ouverts et accessibles beaucoup ne font pas de sanity check des parametres si vous les utilisez dans votre appel genAI vous vous exposer ils ne sont pas mauvais fondamentalement mais n'ont pas encore de standardisation de securite si usage local prefferer stdio ou restreindre SSE à 127.0.0.1 Loi, société et organisation Nicolas Martignole, le même qui a créé le logo des Cast Codeurs, s'interroge sur les voies possibles des développeurs face à l'impact de l'IA sur notre métier https://touilleur-express.fr/2025/06/23/ni-manager-ni-contributeur-individuel/ Évolution des carrières de développeur : L'IA transforme les parcours traditionnels (manager ou expert technique). Chef d'Orchestre d'IA : Ancien manager qui pilote des IA, définit les architectures et valide le code généré. Artisan Augmenté : Développeur utilisant l'IA comme un outil pour coder plus vite et résoudre des problèmes complexes. Philosophe du Code : Un nouveau rôle centré sur le “pourquoi” du code, la conceptualisation de systèmes et l'éthique de l'IA. Charge cognitive de validation : Nouvelle charge mentale créée par la nécessité de vérifier le travail des IA. Réflexion sur l'impact : L'article invite à choisir son impact : orchestrer, créer ou guider. Entraîner les IAs sur des livres protégés (copyright) est acceptable (fair use) mais les stocker ne l'est pas https://www.reuters.com/legal/litigation/anthropic-wins-key-ruling-ai-authors-copyright-lawsuit-2025-06-24/ Victoire pour Anthropic (jusqu'au prochain procès): L'entreprise a obtenu gain de cause dans un procès très suivi concernant l'entraînement de son IA, Claude, avec des œuvres protégées par le droit d'auteur. “Fair Use” en force : Le juge a estimé que l'utilisation des livres pour entraîner l'IA relevait du “fair use” (usage équitable) car il s'agit d'une transformation du contenu, pas d'une simple reproduction. Nuance importante : Cependant, le stockage de ces œuvres dans une “bibliothèque centrale” sans autorisation a été jugé illégal, ce qui souligne la complexité de la gestion des données pour les modèles d'IA. Luc Julia, son audition au sénat https://videos.senat.fr/video.5486945_685259f55eac4.ia–audition-de-luc-julia-concepteur-de-siri On aime ou pas on aide pas Luc Julia et sa vision de l'IA . C'est un eversion encore plus longue mais dans le même thème que sa keynote à Devoxx France 2025 ( https://www.youtube.com/watch?v=JdxjGZBtp_k ) Nature et limites de l'IA : Luc Julia a insisté sur le fait que l'intelligence artificielle est une “évolution” plutôt qu'une “révolution”. Il a rappelé qu'elle repose sur des mathématiques et n'est pas “magique”. Il a également alerté sur le manque de fiabilité des informations fournies par les IA génératives comme ChatGPT, soulignant qu'« on ne peut pas leur faire confiance » car elles peuvent se tromper et que leur pertinence diminue avec le temps. Régulation de l'IA : Il a plaidé pour une régulation “intelligente et éclairée”, qui devrait se faire a posteriori afin de ne pas freiner l'innovation. Selon lui, cette régulation doit être basée sur les faits et non sur une analyse des risques a priori. Place de la France : Luc Julia a affirmé que la France possédait des chercheurs de très haut niveau et faisait partie des meilleurs mondiaux dans le domaine de l'IA. Il a cependant soulevé le problème du financement de la recherche et de l'innovation en France. IA et Société : L'audition a traité des impacts de l'IA sur la vie privée, le monde du travail et l'éducation. Luc Julia a souligné l'importance de développer l'esprit critique, notamment chez les jeunes, pour apprendre à vérifier les informations générées par les IA. Applications concrètes et futures : Le cas de la voiture autonome a été discuté, Luc Julia expliquant les différents niveaux d'autonomie et les défis restants. Il a également affirmé que l'intelligence artificielle générale (AGI), une IA qui dépasserait l'homme dans tous les domaines, est “impossible” avec les technologies actuelles. Rubrique débutant Les weakreferences et le finalize https://dzone.com/articles/advanced-java-garbage-collection-concepts un petit rappel utile sur les pièges de la méthode finalize qui peut ne jamais être invoquée Les risques de bug si finalize ne fini jamais Finalize rend le travail du garbage collector beaucoup plus complexe et inefficace Weak references sont utiles mais leur libération n'est pas contrôlable. Donc à ne pas abuser. Il y a aussi les soft et phantom references mais les usages ne sont assez subtils et complexe en fonction du GC. Le sériel va traiter les weak avant les soft, parallel non Le g1 ça dépend de la région Z1 ça dépend car le traitement est asynchrone Conférences La liste des conférences provenant de Developers Conferences Agenda/List par Aurélie Vache et contributeurs : 14-19 juillet 2025 : DebConf25 - Brest (France) 5 septembre 2025 : JUG Summer Camp 2025 - La Rochelle (France) 12 septembre 2025 : Agile Pays Basque 2025 - Bidart (France) 18-19 septembre 2025 : API Platform Conference - Lille (France) & Online 22-24 septembre 2025 : Kernel Recipes - Paris (France) 23 septembre 2025 : OWASP AppSec France 2025 - Paris (France) 25-26 septembre 2025 : Paris Web 2025 - Paris (France) 2 octobre 2025 : Nantes Craft - Nantes (France) 2-3 octobre 2025 : Volcamp - Clermont-Ferrand (France) 3 octobre 2025 : DevFest Perros-Guirec 2025 - Perros-Guirec (France) 6-7 octobre 2025 : Swift Connection 2025 - Paris (France) 6-10 octobre 2025 : Devoxx Belgium - Antwerp (Belgium) 7 octobre 2025 : BSides Mulhouse - Mulhouse (France) 9 octobre 2025 : DevCon #25 : informatique quantique - Paris (France) 9-10 octobre 2025 : Forum PHP 2025 - Marne-la-Vallée (France) 9-10 octobre 2025 : EuroRust 2025 - Paris (France) 16 octobre 2025 : PlatformCon25 Live Day Paris - Paris (France) 16 octobre 2025 : Power 365 - 2025 - Lille (France) 16-17 octobre 2025 : DevFest Nantes - Nantes (France) 17 octobre 2025 : Sylius Con 2025 - Lyon (France) 17 octobre 2025 : ScalaIO 2025 - Paris (France) 20 octobre 2025 : Codeurs en Seine - Rouen (France) 23 octobre 2025 : Cloud Nord - Lille (France) 30-31 octobre 2025 : Agile Tour Bordeaux 2025 - Bordeaux (France) 30-31 octobre 2025 : Agile Tour Nantais 2025 - Nantes (France) 30 octobre 2025-2 novembre 2025 : PyConFR 2025 - Lyon (France) 4-7 novembre 2025 : NewCrafts 2025 - Paris (France) 5-6 novembre 2025 : Tech Show Paris - Paris (France) 6 novembre 2025 : dotAI 2025 - Paris (France) 6 novembre 2025 : Agile Tour Aix-Marseille 2025 - Gardanne (France) 7 novembre 2025 : BDX I/O - Bordeaux (France) 12-14 novembre 2025 : Devoxx Morocco - Marrakech (Morocco) 13 novembre 2025 : DevFest Toulouse - Toulouse (France) 15-16 novembre 2025 : Capitole du Libre - Toulouse (France) 19 novembre 2025 : SREday Paris 2025 Q4 - Paris (France) 20 novembre 2025 : OVHcloud Summit - Paris (France) 21 novembre 2025 : DevFest Paris 2025 - Paris (France) 27 novembre 2025 : DevFest Strasbourg 2025 - Strasbourg (France) 28 novembre 2025 : DevFest Lyon - Lyon (France) 1-2 décembre 2025 : Tech Rocks Summit 2025 - Paris (France) 5 décembre 2025 : DevFest Dijon 2025 - Dijon (France) 9-11 décembre 2025 : APIdays Paris - Paris (France) 9-11 décembre 2025 : Green IO Paris - Paris (France) 10-11 décembre 2025 : Devops REX - Paris (France) 10-11 décembre 2025 : Open Source Experience - Paris (France) 28-31 janvier 2026 : SnowCamp 2026 - Grenoble (France) 2-6 février 2026 : Web Days Convention - Aix-en-Provence (France) 3 février 2026 : Cloud Native Days France 2026 - Paris (France) 12-13 février 2026 : Touraine Tech #26 - Tours (France) 22-24 avril 2026 : Devoxx France 2026 - Paris (France) 23-25 avril 2026 : Devoxx Greece - Athens (Greece) 17 juin 2026 : Devoxx Poland - Krakow (Poland) Nous contacter Pour réagir à cet épisode, venez discuter sur le groupe Google https://groups.google.com/group/lescastcodeurs Contactez-nous via X/twitter https://twitter.com/lescastcodeurs ou Bluesky https://bsky.app/profile/lescastcodeurs.com Faire un crowdcast ou une crowdquestion Soutenez Les Cast Codeurs sur Patreon https://www.patreon.com/LesCastCodeurs Tous les épisodes et toutes les infos sur https://lescastcodeurs.com/

Send us a textThe enterprise technology landscape is heating up with a wave of strategic acquisitions and bold AI investments signaling a new era of innovation and consolidation. Lenovo's move to acquire Infinidat strengthens its foothold in enterprise storage, while CDP consolidation accelerates as Rokt absorbs mParticle, tightening the data ecosystem. AI-driven capabilities are front and center, with ServiceNow advancing its agentic AI roadmap through Cuein and Oracle launching AI agents tailored for sales professionals. Meanwhile, startups like DeepSeek-R1 are shaking up the AI space by offering open-source alternatives to ChatGPT, and Atomicwork's recent $25M+ Series A reflects growing investor confidence in AI-powered enterprise IT tools. From Render's $80 million cloud simplification push to Vercel's acquisition of Tremor to boost open-source React development, the market is rapidly evolving toward smarter, more integrated solutions.In today's episode, we invited a panel of industry analysts for a live discussion on LinkedIn to analyze current enterprise software stories. We covered many grounds including the direction and roadmaps of each enterprise software vendors. Finally, we analyzed future trends and how they might shape the enterprise software industry.Background Soundtrack: Away From You – Mauro SommFor more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs. rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform. 

Today's guest is Ritesh Dalal, Founder and CEO at Intellective. Founded in 2016, Intellective are a global ServiceNow partner organization comprised of specialized, experienced and result-oriented professionals that have one common purpose: build delightful products that wow users. Using certified product offerings and deep expertise in Employee Experience, Service Portal and Custom Apps, they help you improve self service and realize more value from ServiceNow. It's their mission to "Consumerize the Enterprise."Ritesh's expertise in ServiceNow Mobile, Employee Experience and Integrations has enabled organizations to centralize their applications, providing clear visibility and improvement opportunities. His approach to agile development and project management ensures that Intellective delivers customized solutions that drive significant value for their customers. Under his leadership, the Intellective team has successfully developed innovative ServiceNow products that reduce development time and costs.In the episode, Ritesh discusses:0:00 His experience blending design and tech to enhance ServiceNow experience2:13 Transforming ServiceNow UX with unique, productized solutions at Intellective6:39 How Paramount unified global intranet using Intellective's ServiceNow tools9:29 An insight into their remote team blending UX, design and ServiceNow expertise11:56 Evolving from consulting to product, now a bold unified solution14:02 Building exciting impactful, large-scale ServiceNow solutions

In this episode of the Other Side of the Firewall podcast, hosts Ryan Williams Sr. and Shannon Tynes discuss various cybersecurity topics, including a vulnerability in ServiceNow that allowed unauthorized data access, the implications of North American APTs attacking China using Exchange Zero Day exploits, and a significant security flaw in McDonald's AI recruiting platform. They also share personal updates and reflections on media consumption, emphasizing the importance of feedback for the podcast and Ryan's recently published book. Articles: New ServiceNow flaw lets attackers enumerate restricted data https://www.bleepingcomputer.com/news/security/new-servicenow-flaw-lets-attackers-enumerate-restricted-data/amp/?fbclid=IwZXh0bgNhZW0CMTAAYnJpZBExQWRYQWV1ak5pd1lZdHJtegEeelyIlK2Ek9gCYDYtP80irWWtUhS3cA8gY_25kHfhgHP-_ntEK-dqk8Ot_GI_aem_xJzS7lMJMTkWDOS6Wcj4SQ North American APT Uses Exchange Zero-Day to Attack China https://www.darkreading.com/cyberattacks-data-breaches/north-american-apt-exchange-zero-day-attacks-china?fbclid=IwZXh0bgNhZW0CMTAAYnJpZBExQWRYQWV1ak5pd1lZdHJtegEer8-gvyCsk7NEjyuZ1a1N2eGHIyLh6cCANkM5oD9x-jPlHuntjonpKiZ0Hcg_aem_25vP0x19KnGVwKBr8POhPg McDonald's AI recruiting platform had a really embarrassing security flaw - and it left millions of users open to attack https://www.techradar.com/pro/security/mcdonalds-ai-recruiting-platform-had-a-really-embarrassing-security-flaw-which-left-millions-of-users-open-to-attack?fbclid=IwZXh0bgNhZW0CMTAAYnJpZBExQWRYQWV1ak5pd1lZdHJtegEer8-gvyCsk7NEjyuZ1a1N2eGHIyLh6cCANkM5oD9x-jPlHuntjonpKiZ0Hcg_aem_25vP0x19KnGVwKBr8POhPg Please LISTEN

Guest post by Cathy Mauzaize, President, Europe, Middle East and Africa (EMEA) at ServiceNow As businesses shift from AI experimentation to full-scale implementation, bridging the AI trust gap has never been more urgent. While AI-driven innovations drive productivity, they also introduce new uncertainties. Executives across the C-suite must take the lead, embracing change and continuous learning. In EMEA, we are at a pivotal moment. Governments and business leaders alike are looking to ensure the benefits of agentic AI are maximised responsibly. As intelligent agents become embedded across front and back-offices, trust and accountability remain top priorities. Governance isn't just IT's responsibility - it requires active leadership from the entire C-suite. As global AI regulations tighten, clear governance can ensure AI is deployed transparently, ethically, and securely. AI decision-making must be explainable and fair to earn trust from employees, customers, and stakeholders. This trust doesn't just happen - it's built by active commitment, which business leaders must champion from the top down. Attitudes towards AI are shifting The dramatic rise in the use of generative AI and agentic AI has raised valid concerns around security, data privacy, regulatory compliance, and even the risk of employee over-reliance on AI, at the expense of human judgment. The key is balance: pairing the speed of AI with the empathy of human insight. ServiceNow's 2025 Consumer Voice Report shows how attitudes are evolving. Today, only a fraction of consumers in EMEA trust AI to handle a suspicious transaction. Yet, in the next three years, 33% say they would trust AI in the same scenario. Growing confidence signals greater comfort with AI handling critical tasks. Crucially, increased trust doesn't remove the need for human oversight. This isn't a choice of one over the other. AI and humans thrive when working together seamlessly, with leaders setting the direction for integrating AI effectively into workflows. Trust in AI starts with data For AI to be effective and trusted, it must be built on a solid foundation of clean, reliable data. I've seen this happen time and again over the past two years with proof-of-concept projects. Without strong data management that ensures accuracy, fairness, and relevance, AI will deliver weak outcomes - and take longer to deliver value. Meanwhile, users trust AI more when they understand how data is used and how decisions are made. However, biased data can lead to biased results, eroding confidence. By taking the lead in identifying bias and maintaining oversight, leaders ensure AI operates responsibly across both teams and data flows. Transparency shouldn't stop at internal audiences. Communicating clearly with customers about how AI processes data helps foster long-term trust and ensures that business impact is fully understood. Innovative leaders put governance and orchestration at the heart of AI adoption, establishing transparency as a core component of their business transformation. Leadership-led AI AI has the power to transform businesses, offering new ways to solve real-world challenges. This isn't some future promise. AI agents are already delivering tangible results today. One utility provider I recently met in the Middle East is a great example - they're exploring how to leverage AI agents to automate billing dispute resolution by analysing historical consumption data, recommending solutions, and triggering downstream actions. The result: faster resolution times, higher customer satisfaction, and reduced operational costs. Given the tangible value, it's no surprise that IDC projects that, by 2025, 50% of organisations will use enterprise AI agents configured for specific business tasks. Yet, the difference between unlocking AI's full value and falling short comes down to leadership. The path to success starts with leadership buy-in and investment in innovations that enable centralised, transparent, a...

In today's Cloud Wars Minute, I explore how ServiceNow and Nicus Software are teaming up to deliver a financial intelligence layer that helps enterprises optimize their cloud, AI, and IT spending by unifying data across finance, IT, and business units.Highlights00:08 — ServiceNow is working with a partner, Nicus, to deliver a financial intelligence layer for enterprise tech. Interesting angle here: It's trying not just to consolidate the numbers, but to go beyond that. It involves multiple parts of the organization working in concert to really get not only the best data but also the ability to act on it.00:34 — Tom Smith had a conversation with Ron Wastal, the Chief Ecosystem and Partner Officer at Nycus. Wastal described how this works for companies. It's in the category of Technology Business Management, but goes beyond that. Nicus is trying to bring financial teams, IT teams, engineering, and lines of business together to share this intelligence and collaborate.01:22 — Again, this isn't just about saying, “Hey, here's how much is going on.” It's about answering: Where is it happening? Why is it happening? How is it contributing or not contributing to business outcomes? That way, they can optimize the substantial dollars being poured into cloud and AI spending. These optimizations can really add up.02:11 — Why ServiceNow in particular? Why did Nicus want to work with them? Ron explained that the IT data for many big companies lives in ServiceNow databases. That's where they can find out what's really going on. Tapping into those massive data stores allows them to have a huge impact.02:38 — What Nicus does is put a financial intelligence layer on top of that IT data to enable a cycle of understanding, tracking, and optimizing IT spend. It's also leveraging ServiceNow's unique workflows and cutting-edge AI capabilities to take action on these insights. That's the difference Nycus sees in what it does versus others.03:13 — Nicus has developed two specific applications—one for costing and one for planning. These apps are used across the platform to deliver a comprehensive picture of what's going on. This is another example of how ServiceNow is working with world-class partners and ISVs to deliver great business outcomes for customers.This episode is sponsored by ServiceNow. Visit Cloud Wars for more.

Send us a textThe enterprise tech space is buzzing with momentum as AI-driven innovation, strategic acquisitions, and infrastructure investments redefine the competitive landscape. From Qbiq's $16M raise to automate architectural design to Vasco's funding to optimize startup revenue trajectories with AI, it's clear that intelligent automation is no longer a luxury—it's a necessity. Meanwhile, power-hungry data centers brace for demand to double in the next five years, prompting infrastructure giants like Lenovo and IBM to expand their capabilities through high-stakes acquisitions. CDP consolidation gains pace with Rokt's mParticle deal, while ServiceNow and Vercel are sharpening their edge in AI and open source, respectively. Even the cloud world isn't sitting still, with Render securing $80M to simplify deployment. And amidst it all, industry drama unfolds as Salesforce's Marc Benioff openly critiques Microsoft Copilot, reminding us that even in AI, not all copilots fly smoothly.In today's episode, we invited a panel of industry analysts for a live discussion on LinkedIn to analyze current enterprise software stories. We covered many grounds including the direction and roadmaps of each enterprise software vendors. Finally, we analyzed future trends and how they might shape the enterprise software industry.Background Soundtrack: Away From You – Mauro SommFor more information on growth strategies for SMBs using ERP and digital transformation, visit our community at wbs. rocks or elevatiq.com. To ensure that you never miss an episode of the WBS podcast, subscribe on your favorite podcasting platform. 

In this episode of Ontic's Connected Intelligence Podcast, host Manish Mehta interviews Brian Tuskan, Chief Security Officer of ServiceNow, to explore his journey from law enforcement to corporate security leadership. They discuss the transformative role of technology, including AI, in modern security operations and workforce development, while highlighting Brian's innovative Silicon Valley Security Model. The conversation offers valuable insights into adapting to technological advancements and building resilient, efficient security frameworks.You'll learn:How Brian leveraged early computing tools to revolutionize police work and how these lessons apply to today's AI-driven transformationsBrian's innovative approach to optimizing security operations with elite teams and AI-enabled tools, saving costs while enhancing efficiencyHow AI is democratizing access to education and career opportunities, reshaping workforce development in the security industryLearn more in Ontic Resources.If you're enjoying this episode, please take a moment to rate and review the show.

What does it take to build AI systems that are private by design—and ready for tomorrow's regulations?In this episode, I'm joined by Rishabh Poddar, CTO and Co-founder of Opaque Systems, to explore how data privacy, compliance, and AI innovation intersect in a rapidly evolving landscape. Rishabh breaks down the impact of emerging privacy laws, the risks with agentic AI systems, and why building cryptographic guarantees into the foundation of your AI stack isn't optional—it's essential.Whether you're deploying AI at scale or just experimenting, this conversation will challenge how you think about trust, governance, and the future of responsible AI.

In dieser Folge von IMR begrüßt Marc den Rechtsanwalt Michael Roth von KPMG Law, der nach Stationen im Insolvenzrecht und bei der Santander Consumer Bank heute Unternehmen an der Schnittstelle von Recht, Technologie und Prozessoptimierung berät. Im Gespräch erzählt Michael, wie er von der Verwaltung komplexer Insolvenzverfahren zur Entwicklung eines Litigation‐Tools auf ServiceNow kam, warum er sich nach der Geburt seines ersten Kindes beruflich neu orientierte und welche Rolle Legal Tech bei KPMG Law spielt. Gemeinsam diskutieren sie die Bedeutung von Methodenlehre für KI-gestützte Vertragsprüfung, den Digital Operational Resilience Act (DORA) und die Frage, wie generative KI juristische Arbeitsweisen verändert, ohne das juristische Hochreck zu ersetzen. Welche Kriterien sollten Verträge künftig zwingend erfüllen? Wieso lohnt sich ein Wirtschaftsinformatikstudium für Juristinnen und Juristen? Und was erwartet KPMG Law von Bewerberinnen und Bewerbern, die an Legal Tech mitarbeiten wollen? Antworten auf diese und viele weitere Fragen erhaltet Ihr in dieser Folge von IMR. Viel Spaß!

Alissa Coram and Ken Shreve analyze Thursday's market action and discuss key stocks to watch on Stock Market Today. Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to Break Point: the ServiceNow Developer Podcast! We are delighted to be joined by the Senior Director of Community and Developer Relations at ServiceNow, Mark Obee, to dive deep into the series of CreatorCon events happening all over India in the next week. What is it like hosting these behind the scenes? What curriculum and exhibits can guests expect to experience? What did the team take away from doing this all last year? Learn all of that and more in today's episode! ⏱️ Timestamps 00:00 Welcome & Introductions 02:27 What Can Attendees Seek to Experience at CreatorCon India? 03:39 What Is It Like Behind the Scenes Planning CreatorCon India? 07:21 Who From the Community Team Is Hosting CreatorCon India? 07:30 Describe CreatorCon India In One Sentence 08:39 What Can Be Expected From the Curriculum? 11:38 What Are the Keynote Plans For CreatorCon India? 12:45 What Were the Biggest Positives from CreatorCon 2024? 12:58 What Is the HackZone? 17:50 What Is Being Improved Upon From CreatorCon 2024? 18:40 What Are Fun Plans For This Trip to India? 22:27 What Is the Plan POST CreatorCon Season 2025? 25:20 How Should Attendees Prepare for CreatorCon India? 28:27 Conclusions & Outro

Welcome to Break Point: the ServiceNow Developer Podcast! We are delighted to be joined by the Senior Director of Community and Developer Relations at ServiceNow, Mark Obee, to dive deep into the series of CreatorCon events happening all over India in the next week. What is it like hosting these behind the scenes? What curriculum and exhibits can guests expect to experience? What did the team take away from doing this all last year? Learn all of that and more in today's episode! ⏱️ Timestamps 00:00 Welcome & Introductions 02:27 What Can Attendees Seek to Experience at CreatorCon India? 03:39 What Is It Like Behind the Scenes Planning CreatorCon India? 07:21 Who From the Community Team Is Hosting CreatorCon India? 07:30 Describe CreatorCon India In One Sentence 08:39 What Can Be Expected From the Curriculum? 11:38 What Are the Keynote Plans For CreatorCon India? 12:45 What Were the Biggest Positives from CreatorCon 2024? 12:58 What Is the HackZone? 17:50 What Is Being Improved Upon From CreatorCon 2024? 18:40 What Are Fun Plans For This Trip to India? 22:27 What Is the Plan POST CreatorCon Season 2025? 25:20 How Should Attendees Prepare for CreatorCon India? 28:27 Conclusions & Outro

ServiceNow University and Jayney Howson - Unlocking Talent Transformation In this episode of the podcast, host Bobby Brill interviews Jayney Howson, Senior Vice President, Global Head of Learning and Development at ServiceNow. They delve into the exciting world of ServiceNow University, a platform dedicated to talent transformation through innovative learning and development strategies. Jayney shares her journey from marketing to tech sales leadership and how she is now driving change in corporate learning to ensure equal opportunities for all. They also discuss the importance of reskilling for the future job market and the unique, personalized approach of ServiceNow University, which leverages AI to provide a gamified, engaging, and effective learning experience. Check out ServiceNow University - https://www.servicenow.com/university/training-and-certification.html Guest - Jayney Howson Senior Vice President, Global Head of Learning and DevelopmentHost - Bobby Brill 00:00 Introduction and Guest Welcome 00:25 Jayney's Career Journey 02:35 The Concept of Learning Enablement 04:02 The Importance of Reskilling 08:14 ServiceNow University Overview 13:54 Future of Learning at ServiceNow 16:47 Conclusion and Final Thoughts ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community For general information about ServiceNow, visit: http://www.servicenow.comSee omnystudio.com/listener for privacy information.

ServiceNow University and Jayney Howson - Unlocking Talent Transformation In this episode of the podcast, host Bobby Brill interviews Jayney Howson, Senior Vice President, Global Head of Learning and Development at ServiceNow. They delve into the exciting world of ServiceNow University, a platform dedicated to talent transformation through innovative learning and development strategies. Jayney shares her journey from marketing to tech sales leadership and how she is now driving change in corporate learning to ensure equal opportunities for all. They also discuss the importance of reskilling for the future job market and the unique, personalized approach of ServiceNow University, which leverages AI to provide a gamified, engaging, and effective learning experience. Check out ServiceNow University - https://www.servicenow.com/university/training-and-certification.html Guest - Jayney Howson Senior Vice President, Global Head of Learning and DevelopmentHost - Bobby Brill 00:00 Introduction and Guest Welcome 00:25 Jayney's Career Journey 02:35 The Concept of Learning Enablement 04:02 The Importance of Reskilling 08:14 ServiceNow University Overview 13:54 Future of Learning at ServiceNow 16:47 Conclusion and Final Thoughts ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community For general information about ServiceNow, visit: http://www.servicenow.comSee omnystudio.com/listener for privacy information.

In this discussion, Cristina Flaschen, CEO of Pandium, speaks with Kayleen Standridge, Senior Technical Product Manager at Stellar Cyber, about the unique challenges of building integrations within cybersecurity platforms.Kayleen's Background and Approach to IntegrationsKayleen shares her journey from technical support and professional services roles at companies like ClickUp and Podium to leading integration strategy at Stellar Cyber. She highlights how her early customer-facing experience shaped her approach to solving complex integration problems that deliver real value to users.Integration Challenges in CybersecurityStellar Cyber's focus is on unifying security data from a wide array of systems, enabling faster threat detection and response. Kayleen explains that one of the biggest hurdles is accessing highly varied and often locked-down customer environments—many of which rely on legacy or on-premise systems. To address this, her team has developed a streamlined intake and testing process, often simulating data based on API documentation when direct access isn't feasible. This ensures smoother development and troubleshooting, even when working with restricted or inconsistent data sources.Data Quality, Compliance, and SecurityData variability is a constant challenge, especially when logs and records are generated or entered in different formats. Kayleen describes how Stellar Cyber uses log parsers and regex-based solutions to handle these inconsistencies. She also emphasizes the heightened compliance requirements in cybersecurity, such as strict credential management and the need to support on-premise deployments for customers concerned with data sovereignty.Learning Curve and Industry NuancesTransitioning into cybersecurity brought a steep learning curve, particularly with industry-specific terminology and compliance standards. Kayleen notes that company-provided certifications and hands-on experience were key to ramping up quickly. While some integration challenges are unique to security, many - like supporting legacy systems - are common across SaaS industries.The Future of Integrations: Democratization and AILooking ahead, Kayleen sees integrations becoming increasingly democratized and customer-driven, with more plug-and-play options and integration platforms empowering non-technical users. She points to the rise of AI-driven orchestration tools, such as BlinkOps, that enable users to build workflows and integrations with minimal technical knowledge. This shift raises new questions around governance and permissioning, as it becomes easier for non-engineers to connect sensitive systems.Product Strategy and PartnershipsKayleen outlines how Stellar Cyber balances customer-driven integration requests with strategic initiatives, such as building bi-directional integrations with cornerstone platforms like ServiceNow. Partnerships play a crucial role in driving mutual value and go-to-market opportunities, especially with large ecosystem players.Advice for Aspiring Integration PMsKayleen encourages aspiring integration product managers to stay curious, focus on customer problems, and prioritize simplicity in integration design—even if it means taking on more complexity internally. She stresses that the most impactful integrations are those that are easy for customers to deploy and manage, ultimately solving real-world challenges.

In today's Cloud Wars Minute, I break down the latest growth rankings among the top 10 cloud providers, highlight Google Cloud's continued lead, and show how legacy giants like Oracle and SAP are rapidly transforming into cloud powerhouses.Highlights00:15 — I wanted to share with you the latest numbers for the Cloud Wars Growth Chart, where we take a look at the growth rates of the Cloud Wars Top 10 companies. Google Cloud holds on to the number one spot. But SAP and Oracle are breathing down Google Cloud's neck. Google Cloud grew in its most recent quarter by 28%, with revenue of $12.3 billion.00:51 — Tied for second place are these two so-called legacy companies. Both grew in their most recent quarters by 27%. SAP's cloud revenue is now $5.3 billion, Oracle's $6.7 billion. Next quarter, it is likely that Oracle could well be number one on this list. But that's all the future, and we will see how that goes.01:42 — In fourth place is Microsoft, 20% growth rate on $42.4 billion in revenue. ServiceNow grew 19% as it cracked $3 billion for the first time in a quarter. AWS, 17% — $29.3 billion. Similar to what we said about Microsoft: 17% growth rate on almost $30 billion in revenue is very impressive.03:00 — Workday, up almost 14%, to $2.1 billion. Salesforce at 8%, $9.8 billion. Snowflake, up 26% to $997 million. I'm not placing Snowflake within the regular run until its quarterly revenue exceeds $1 billion. It's extremely likely that next quarter, we'll see Snowflake take its place in the regular run of companies. IBM does not report its cloud revenue anymore. I hope IBM will change that policy.04:22 — It's fascinating to see a purely built-for-the-cloud company, Google Cloud, in the number one spot. And who's behind it? Two venerable companies — mostly still in the software business completely for SAP — but Oracle now, in addition to its fast-growing cloud software business, also has a hypergrowth cloud infrastructure business. Visit Cloud Wars for more.

Today's guest is Annemarie Sint Jago, ServiceNow ESX Lead Europe & Business Accelerator at Fujitsu. Founded in 1935, the Fujitsu Group has operations in different regions around the world and provides digital services globally. The company have built large-scale, cutting-edge systems that leverage their advanced technologies and extensive track record, garnering the number one market share in Japan and a top-class position worldwide in the IT services field.Annemarie has over nine years of experience delivering ServiceNow solutions to organisations of all sizes, from small firms to global enterprises. With a strong foundation as a Business Consultant and Solution Architect, she combines technical expertise with strategic vision to drive innovation and sustainable growth. As the Employee Service Transformation (ESx) Lead for Europe at Fujitsu, Annemarie leads with purpose; empowering teams, enhancing employee experiences and ensuring impactful, future-ready solutions.In the episode, Annemarie talks about:0:00 Her journey to ServiceNow expert, team leader and business accelerator2:26 How a MS diagnosis pivoted her career by merging tech with humanities6:03 Building and scaling employee workflows across Europe7:40 Why understanding individual motivations helps people grow and thrive11:56 Personal connection matters most, especially in remote leadership15:09 How Burnout prevention starts with boundaries and psychological safety17:45 Burnout is personal and painful, but support and understanding matter deeply19:17 How her Burnout hit suddenly as realization and recovery took time21:00 Recovery required rest, reflection and redefining personal energy23:30 A journey of reorientation, connection and growth through the Handtribe festival26:57 Advice to prioritize what truly matters to prevent burnout and stay balanced28:26Follow your passion and success in tech doesn't require specific degrees

In this episode of the Data Science Salon Podcast, we sit down with Sasibhushan Rao Chanthati, AVP and Senior Software Engineer at T. Rowe Price, where he's building the future of finance through intelligent, scalable technologies. Sasi specializes in creating secure digital ecosystems and real-time analytics platforms that power AI-driven decision making at scale. With a background that spans research, software engineering, and cloud architecture, he's pushing the boundaries of what's possible at the intersection of fintech, automation, and enterprise AI. In this episode, Sasi shares insights from over a decade of experience building next-gen systems across the financial sector, his passion for ethical innovation, and what it really takes to build future-ready, inclusive AI infrastructure. Key Highlights: Sasibhushan walks us through the technical backbone of modern financial infrastructure and how AI is redefining intelligent automation. Real-world examples of building decision support systems using ServiceNow, AWS, and LLMs. Thoughts on balancing academic research with enterprise-scale engineering—and why that blend drives better innovation. Insights on the ethics and governance challenges facing enterprise AI adoption. Advice for up-and-coming engineers and researchers entering today's fast-evolving AI landscape. This episode is a must-listen for data scientists, engineers, technical leaders, and anyone interested in how automation, AI, and cloud technologies are transforming the global financial ecosystem.

Today's guest is Trinh Nguyen, Product Owner of ServiceNow at Okta. Founded in 2009, Okta is the leading independent identity management partner. Driven by a vision to empower everyone to safely use any technology, Okta champions neutrality - offering organizations, employees and end users the flexibility to work seamlessly across any device or platform. Today, two-thirds of the Fortune 100, over 40% of the Forbes Global 2000, and thousands of other organizations rely on Okta to protect their digital ecosystems.In the episode, Trinh talks about:0:00 Her journey from IT ops to ServiceNow platform lead5:07 Why late nights aren't ideal, but global teamwork matters6:17 How success isn't technical depth; it's data-driven, value-based storytelling7:30 From out-of-box start to growth & how AI will drive next-level impact10:03 Stakeholder buy-in comes from vision, scalability and ROI09:22 Success is a collaborative effort, as partnership and shared vision drive adoption13:39 Tech needs more women with diverse paths, big impact and no fear15:50 Mentorship through strong women from trusted guidance, observation and inspiration17:33 Advice to believe in yourself; challenges pass and growth follows19:10 Excited about agentic AI which is improving processes autonomously

In this CPQ Podcast episode, Frank Sohn speaks with Frits Haas, consultant at Twyn.ai—a no-code, AI-powered platform purpose-built for the telecom industry. Based in South Africa and backed by Jurumani with 450+ employees, Twyn.ai delivers a unified OSS/BSS solution that includes CRM, CPQ, order management, help desk, and more. Frits shares how Twyn.ai empowers Tier 1 to Tier 3 telcos and ISPs across Africa, Europe, and beyond—offering end-to-end quoting, product configuration, and proposal workflows powered by NLP and intelligent automation. He explains how the platform's rule-based configurator and geospatial tools help simplify complex telecom offerings, while real-time APIs enable seamless integration with systems like Salesforce, SAP, and Oracle BI. Beyond tech, Frits emphasizes that "people buy from people"—a lesson rooted in his role as a trusted advisor and his passion for competitive mounted archery on his farm near Johannesburg. Tune in to discover how Twyn.ai is changing the CPQ landscape for telcos—one digital twin at a time. This episode is packed with real-world advice for CPQ professionals, ServiceNow customers, and anyone interested in scaling smarter with AI, governance, and business-led configuration.

Join Kristin Miller, a reformed perfectionist and professional coach, as she redefines the path to success and fulfillment. In this empowering episode, Miller debunks the myth of "hustle culture" and shares her insights on achieving work-life integration. Discover practical strategies for becoming a top producer at work while cultivating a fulfilling life outside the office. Miller's expertise, honed through her work with clients like the San Francisco Giants, Indianapolis Colts, and Southwest Airlines, will help you break free from self-sabotaging patterns and embrace a holistic approach to thriving.

ServiceNow, the AI platform for business transformation, has released its latest Enterprise AI Maturity Index in partnership with Oxford Economics. The findings reveal a surprising trend in Europe and the Middle East: although AI investment continues to grow, the average AI maturity score across the region has dropped by 10 points year over year. As enterprises struggle to keep pace with rapid innovation, many are finding it difficult to translate AI ambition into scalable, effective execution. The index examines five key components indicative of AI maturity level: leadership and strategy, workflows, talent, governance, and investment. Together, they provide a comprehensive view of how prepared organisations are to scale AI successfully. Now in its second year, the global report draws on insights from almost 4,500 respondents globally, including 1,950 across nine markets in Europe and the Middle East. It shows that emerging technologies, such as agentic AI, are fuelling experimentation and delivering early returns across Europe and the Middle East. However, the pace of change is moving faster than organisations are able to scale AI in a structured, governed way. To this end, the region's average AI maturity score has dropped 10 points year-on-year, from 44 to just 34 out of 100. "Organisations across Europe and the Middle East are accelerating their AI projects, but many are still in the early stages of their journey," said Cathy Mauzaize, President, EMEA at ServiceNow. "They recognise the potential, and now is the time to build on that energy. To keep moving forward, organisations are exploring how to lay the right foundations to make the data work for them and give their people the skills to use AI with confidence. According to IDC, European spending on artificial intelligence will reach $144.6 billion in 2028. The opportunity is huge, but only if we focus on getting the basics right today." The report outlines three major trends shaping the region's AI journey and what's needed to turn early success into lasting transformation. AI is outpacing organisations' capacity to harness it There is a clear appetite for innovation, with nearly half (47%) of organisations in Europe and the Middle East launching more than 100 AI use cases in the past year. Still, most remain in the early stages of implementation, as reflected in this year's overall European AI maturity score of just 34. The majority of the region's organisations are focused on experimentation and expansion, with only 6% reaching the augmentation stage, which is the most advanced stage identified in the survey. Agentic AI presents a clear opportunity Agentic AI, which is AI that can act autonomously, is poised to reshape enterprise automation. However, awareness varies widely across the region. While 15% of organisations in Europe and the Middle East are already using agentic AI and 42% plan to implement it within 12 months, familiarity is still in its early days. Only one in five organisations is very family with agentic AI, revealing a significant knowledge gap. The opportunity is clear, with over half of early adopters in Europe reporting improved gross margins (58%), greater efficiency and productivity (59%), and better experiences (60%). Governance is the missing link Rising adoption brings rising risk. AI at scale introduces serious challenges around cybersecurity, privacy, and regulatory compliance. However, progress on governance has stalled in Europe and the Middle East. The number of organisations making significant strides in AI data governance has dropped from 45% to 42% year-on-year. Similarly, those succeeding in breaking down data and operational silos declined slightly from 43% to 42%. This points to a need for greater focus on managing AI risk effectively. The pause in progress on AI governance indicates organisations must place greater emphasis on this, given that data security is cited as the number one barrier to realising AI value. To scale AI sa...

In this engaging conversation, Ryan Henrich shares his journey in the cybersecurity field, discussing his current role at RapDev, the evolution of cybersecurity careers, and his early experiences with hacking. He reflects on his high school years, his passion for music, and the impact of technology on learning. The discussion also dives into the challenges faced in early career roles, the importance of problem-solving, and the lessons learned from mistakes. 00:00 Introduction00:30 What is Ryan Doing Today?09:30 First Memory of a Computer12:00 Highschool Interests / Stories20:00 Searching for Information30:00 Entering University38:00 Skill in Music42:30 First Security Job55:00 Lessons Learned1:02:00 Entering the Cloud1:19:00 Why Buy Security1:30:00 Staying Relevant1:34:40 Contact InfoConnect with Ryan: Linkedin: https://www.linkedin.com/in/ryanhenrichEmail: ryan.henrich@rapdev.ioMentioned in this Episode:RapDev: https://www.rapdev.io/Datadog: https://www.datadoghq.com/ServiceNow: https://www.servicenow.com/Want more from Ardan Labs? You can learn Go, Kubernetes, Docker & more through our video training, live events, or through our blog!Online Courses : https://ardanlabs.com/education/ Live Events : https://www.ardanlabs.com/live-training-events/ Blog : https://www.ardanlabs.com/blog Github : https://github.com/ardanlabs

Dive into the world of AI with special guests, Perouz Taslakian and Orlando Marquez, past winners of the NOW AI Conference. In this engaging episode, they share their unique journeys into AI, from Perouz's transition from theoretical computer science to AI in the industry, to Orlando's early fascination with AI systems and his work on integrating AI into ServiceNow's Flow Designer. They discuss the importance of crafting presentations that resonate with a diverse audience, balancing technical depth with practical value, and the innovative projects they've developed, including Text to Flow and Cross Context Caching. Learn how they tackle the challenge of making AI accessible and useful, and get insights into what makes a winning submission for the NOW AI Conference. Don't miss this insightful conversation—subscribe and hit the like button! Guests -Perouz Taslakian, Sr. Staff Research Scientist, LeadOrlando Marquez, Sr. Staff Applied Research ScientistHost - Bobby Brill00:00 Introduction00:38 Meet Perouz Taslakian04:17 The Role of AI in Human Preferences05:43 Meet Orlando Marquez08:59 AI in Product Development at ServiceNow12:47 Preparing for the NOW AI Conference15:36 Crafting Effective Presentations about AI and its Uses23:09 Balancing Technical and Business Audiences24:58 Wrap up Links to papers - Perouz Taslakianhttps://aclanthology.org/2024.findings-emnlp.896/ Links to papers - Orlando Marquezhttps://aclanthology.org/2024.naacl-industry.19/https://arxiv.org/abs/2412.00239https://arxiv.org/abs/2501.04652https://arxiv.org/abs/2505.24189See omnystudio.com/listener for privacy information.

Dive into the world of AI with special guests, Perouz Taslakian and Orlando Marquez, past winners of the NOW AI Conference. In this engaging episode, they share their unique journeys into AI, from Perouz's transition from theoretical computer science to AI in the industry, to Orlando's early fascination with AI systems and his work on integrating AI into ServiceNow's Flow Designer. They discuss the importance of crafting presentations that resonate with a diverse audience, balancing technical depth with practical value, and the innovative projects they've developed, including Text to Flow and Cross Context Caching. Learn how they tackle the challenge of making AI accessible and useful, and get insights into what makes a winning submission for the NOW AI Conference. Don't miss this insightful conversation—subscribe and hit the like button! Guests -Perouz Taslakian, Sr. Staff Research Scientist, LeadOrlando Marquez, Sr. Staff Applied Research ScientistHost - Bobby Brill00:00 Introduction00:38 Meet Perouz Taslakian04:17 The Role of AI in Human Preferences05:43 Meet Orlando Marquez08:59 AI in Product Development at ServiceNow12:47 Preparing for the NOW AI Conference15:36 Crafting Effective Presentations about AI and its Uses23:09 Balancing Technical and Business Audiences24:58 Wrap up Links to papers - Perouz Taslakianhttps://aclanthology.org/2024.findings-emnlp.896/ Links to papers - Orlando Marquezhttps://aclanthology.org/2024.naacl-industry.19/https://arxiv.org/abs/2412.00239https://arxiv.org/abs/2501.04652https://arxiv.org/abs/2505.24189See omnystudio.com/listener for privacy information.

Today's guest is Sukhi Gill, Co-Founder and Chief Technology Officer at Calitii. Founded in 2023, Calitii is a specialist ServiceNow partner, experienced in delivering major programs in complex, highly regulated environments. Their team's design centered approach ensures implementations are accelerated across the organization, future proofing for tomorrow's competitive environment. Calitii can guide you in avoiding potential pitfalls and develop best practices to achieve success in your organization.With over 35 years of industry experience, Sukhi has an outstanding record of achievement in sales and delivery of very large scale IT services in multi-billion dollar application development and infrastructure modernization programs. He has a strong track record of establishing successful partnerships with key business sponsors, influencing strategic and architectural direction, ensuring that the organization gains significant business advantage through the strategic deployment of technology and process innovation.In the episode, Sukhi talks about:0:00 His journey from civil service to founding a ServiceNow startup3:29 Taking a sabbatical to explore mountains and startups, seeking change5:35 Why hiring smart people and collaboration is crucial for success7:11 Letting others contribute often improves ideas and outcomes10:12 How both technology and business process knowledge are needed for successful outcomes13:04 Helping regulated industries, particularly banks, meet regulatory compliance14:55 Focus on outcomes, involve people and prioritize continuous improvement17:48 Address technology, people, process and governance for transformation outcomes

Paul Turley, Senior Director Ireland at ServiceNow, discusses the role of AI in customer service and emphasises the importance of combining artificial intelligence (AI) with emotional intelligence (EQ) Artificial intelligence (AI) is reshaping the landscape of customer service, but a fundamental challenge persists: fulfilling the consumer desire for both rapid service and authentic human understanding. While Gartner predicts generative AI adoption will soar to 80% this year, true success hinges on understanding the customer. According to industry research, most (84%) of business leaders agree that consumers have higher expectations for service now than in the past. To close the gap between investment and impact, AI must enhance, not just automate, customer service. As organisations race to implement AI in customer experience (CX), they're at an inflection point. They can create strong and enduring relationships if customers enjoy AI support services. However, hard-earned brand loyalty is at risk if customers dislike these services. This means it is crucial to understand and cater to CX preferences, shaping truly customer-centric strategies. The future of customer relationships = AI + EQ Consumers no longer just want AI that gets the job done; they want AI that understands them, incorporating a level of emotional intelligence (EQ). This means that AI should be able to interpret and respond to human emotions, such as understanding when a customer is upset and responding appropriately. As our annual Consumer Voice Report 2025 confirmed, people have long seen AI-powered chatbots as efficient but emotionless. In Ireland, more than two-thirds (68%) of consumers say they fail to understand emotional cues, often missing tone, urgency, or frustration. Still, expectations are evolving. In line with the broader Europe, Middle East, and Africa (EMEA) region, 65% of consumers in Ireland believe AI will be able to detect emotions within the next 12 months. Put simply, consumers expect AI to streamline interactions, anticipate their needs, and complement human agents. Companies that successfully integrate AI with human-driven customer service will not only improve efficiency but also deliver a more intuitive, empathetic, and seamless experience, building stronger and more trusted customer relationships. High stakes, low trust: the AI trust gap People embrace AI for its speed and convenience in low-stakes tasks, but in emotionally charged situations, they expect AI to work alongside humans, not replace them. As AI's capabilities continue to expand, many people will reevaluate the trust they place in this technology, even for future use cases they cannot yet envision. Some tasks will always require human oversight, and AI's role is not to supplant human judgment but to support it in the right contexts. The next stage of adoption involves identifying those conditions while expanding the understanding of its potential, with a focus on governance, reliability, and risk management. As the opportunities for AI grow, businesses have a crucial window to close the trust gap and position AI as a reliable tool, not just for today's known applications but for the many possibilities ahead. The customer paradox - what we value in humans, we criticise in AI (and vice versa) Consumers want speed, yet will opt for human-led interaction. They want accuracy and seamless continuity, but will shy away from AI-led services. In short, what consumers want from their customer service does not align with their channel preferences, which creates a fundamental paradox. However, regardless of the scenario, the key to resolving this contradiction lies in a proactive AI-powered service. The best customer service is invisible: no waiting, no repetition, no friction. Younger, on-demand consumers already anticipate this - for example, today's buyers rarely visit in-store for device support. Where this was once commonplace, they now expect devices to update, troubleshoot, a...

In this episode of the HR Leaders Podcast, we speak with Brandon Roberts, Group VP, People Analytics and AI at ServiceNow, about how AI is transforming talent management as we know it.Brandon shares ServiceNow's Four Point Plan for building AI-first organizations, highlighting how real-time skills data, agile workforce allocation, and reskilling are changing how companies attract, develop, and deploy talent. He explains how HR must build strong partnerships with IT, invest in AI fluency, and completely rethink talent management for the age of AI.

"We're here to take the complexity out of unified communications — and turn it into simplicity." — Todd Remely, Unimax At Cisco Live 2025 in San Diego, Technology Reseller News publisher Doug Green caught up with Todd Remely of Unimax to explore how the company is streamlining unified communications (UC) management for enterprises and partners alike. With over 30 years in business, Unimax is a veteran in the telecom software space. Their tools help organizations manage Cisco, Microsoft Teams, Zoom, and Avaya UC systems more efficiently — and that value was on full display across two booths at Cisco Live: one in the Collaboration Village (highlighting Webex integration) and another on the main show floor. Three Ways Unimax Delivers Simplicity in Complex UC Environments: Second Nature A power-user interface that layers over Cisco and other major UC platforms, enabling administrators to perform complex MACDs (moves, adds, changes, deletes) and configuration tasks like provisioning, routing, and device pool management — all from one streamlined dashboard. Automation Platform Unimax enables full automation of provisioning and deprovisioning processes. Their platform integrates with Active Directory, ServiceNow, Remedy, HRIS systems, and any REST API-enabled tool, drastically reducing time and human error in user onboarding and offboarding. HelpOne A lightweight interface that empowers Tier 1 help desk agents to complete routine MACDs — such as password resets — without telecom expertise, freeing up UC teams to focus on higher-priority work. Remely noted strong engagement from MSPs and resellers, many of whom use Unimax's multi-tenant solutions to manage customer UC systems at scale. "We're solution-focused," he said. "And we love working with end users — because that's where the real problems are, and that's where we can help most." For more information or to request a demo, visit unimax.com or contact the team at tellmemore@unimax.com.

Eric Yuan turned a simple belief into Zoom, the platform that kept the world moving through a once-in-a-century shutdown and redefined modern work. On this episode of Grit, the Zoom CEO shares why velocity beats size, how a family-first ethos powered his leadership during COVID, and why the coming wave of AI dwarfs the original internet boom. He details how he's refreshing Zoom's culture for 7,500 people, opting for virtual deal calls over in person meetings, settling into life as an empty-nester, and keeping Zoom nimble enough to outpace Big Tech and the next wave of AI startups.Guest: Eric S. Yuan, Founder & CEO of ZoomChapters: 00:00 Trailer00:44 Introduction01:47 Walking with swagger03:48 Extremely exciting moment10:05 Classic innovators' dilemma12:59 Laser-focused bandwidth17:56 Family first: lead by example22:09 Everybody was doing their road shows25:34 The entire world was dependent28:04 Community care31:57 Valuation and a co-founder35:17 A lot of unhappy days39:25 Building Zoom for consumers46:57 Holograms?52:01 Home53:23 Huge competition, high velocity1:00:33 Where companies get wrong1:04:52 Giving back1:13:12 Who Zoom is hiring1:13:24 What “grit” means to Eric1:14:24 OutroMentioned in this episode: Webex by Cisco, Glean, Apple, HP, Netscape, Yahoo, Brian Armstrong, Emilie Choi, Coinbase, New Limit, Elon Musk, Windy Hill, Magic Leap, Rony Abovitz, Jony Ive, OpenAI ChatGPT, Bill McDermott, ServiceNow, Carl EschenbachLinks:Connect with EricXLinkedInConnect with JoubinXLinkedInEmail: grit@kleinerperkins.comLearn more about Kleiner Perkins

Today's guest is Nicholas Friedman, President & Managing Partner, ERM Strategy (Founder) at Templar Shield. Founded in 2013, Templar Shield are a premier cybersecurity, privacy, risk and compliance technology professional services and value-added reseller firm. They have partnered with over 100 Fortune 1000 companies and government entities, driving innovative integrated risk and compliance solutions across numerous business functions.Nicholas has over 15 years of IT industry experience, including over eight years in information security, risk, and compliance. He oversees strategic partner relationships, marketing and public relationships, business development, product development, and quality service delivery of many of key clients. Nicholas has significant experience in building, growing and leading businesses from scratch. Templar Shield organically and significantly grew from under his stewardship.In the episode, Nicholas talks about:0:00 His journey to becoming a founder, driven by automation and people6:17 Protecting critical infrastructure through expert risk management9:56 Shifting from compliance to integrated, enterprise risk management14:12 Rising OT-IT integration, AI governance and boutique firm growth19:57 His AI governance book which is earning praise from top cybersecurity & enterprise leaders

In this episode, Avanish and Andrew discuss:Andrew's journey as an "operational CFO" from Sun Microsystems through ServiceNow, WalkMe, Lacework, and now Amplitude, being part of the team that built ServiceNow from $400M to $4.5B ARRWhy CFOs must "play chess, not checkers" - thinking several moves ahead about decision implications and making strategic investment pivots for anticipated future growthThe critical difference between multi-product and platform strategies: true platforms have definite customer adoption journeys where products aren't sold independentlyRecognizing platform readiness signals: when customers organically create their own workflows and use cases you never conceived, like hospitals using Amplitude for emergency room optimizationBuilding effective teams by mixing "veterans with rookies" to solve problems rather than just "admire problems," and driving focused execution around single key investmentsThe "fair exchange of value" approach to pricing and partnerships that emphasizes customer adoption, transparency, and simplicity over complexityAbout Avanish Sahai:Avanish Sahai is a Tidemark Fellow and served as a Board Member of Hubspot from 2018 to 2023; he currently serves on the boards of Birdie.ai, Flywl.com and Meta.com.br as well as a few non-profits end educational boards. Previously, Avanish served as the vice president, ISV and Apps partner ecosystem of Google from 2019 until 2021. From 2016 to 2019, he served as the global vice president, ISV and Technology alliances at ServiceNow.  From 2014 to 2015, he was the senior vice president and chief product officer at Demandbase.  Prior to Demandbase, Avanish built and led the Appexchange platform ecosystem team at Salesforce, and was an executive at Oracle and McKinsey & Company, as well as various early-to-mid stage startups in Silicon Valley.About Andrew Casey: Andrew Casey is Chief Financial Officer at Amplitude, where he leads Amplitude's General & Administrative organization, which includes finance, accounting, and legal. With more than 25 years of enterprise software experience, Casey brings deep financial expertise combined with extensive go-to-market strategy and business operations experience.Casey joined Amplitude from Lacework, where he served as CFO and oversaw its successful acquisition by Fortinet. Prior to that, he was the CFO of WalkMe, where he led its Initial Public Offering (IPO) and transformed its enterprise sales motion. Casey's career also includes senior finance roles with ServiceNow, Hewlett-Packard, NortonLifeLock Inc. (formerly Symantec), Oracle, and Sun Microsystems.About TidemarkTidemark is a venture capital firm, foundation, and community built to serve category-leading technology companies as they scale.  Tidemark was founded in 2021 by David Yuan, who has been investing, advising, and building technology companies for over 20 years.  Learn more at www.tidemarkcap.com.LinksFollow our guest, Andrew CaseyFollow our host, Avanish SahaiLearn more about Tidemark

Welcome to Break Point: the ServiceNow Developer Podcast! In this exciting episode, host, Lauren McManamon, sits down with ServiceNow's Deepanshu Madan and Patrick Wilson to dive into the most earth-shattering announcement from K25: Build Agents. How will these AI-powered masters of platform development revolutionize the pro-coders of today? Tune in and find out! ⏱️ Timestamps 00:00 Welcome & Introductions 03:03 What ARE Build Agents? 07:37 How Do Build Agents Relate to AI Agents? 11:25 What Can Build Agents Do In Zurich? 17:30 Real-Life Build Agent Use Case from Knowledge25 20:07 How Did The Idea For Build Agents Come to Be? 29:23 How Can Developers Integrate Build Agents Into Their Workflow? 33:24 What Is “Vibe Coding?” 36:00 What’s Next On the Roadmap For Build Agents? 38:20 What Are Some Resources to Learn More? 42:55 How Do I Convince My Leadership Build Agents Are Worth the Investment? 43:51 Conclusion & Outro

Listen to this #IISEAnnual2025 podcast break with Jingfei Chen, senior principle product manager at ServiceNow, recorded live on the floor of the IISE Annual Conference & Expo 2025 in Atlanta. Hit play to relive the energy, steal an idea before your next coffee refill, and stay plugged into the #IISEAnnual2025 buzz — wherever you engineer impact.SPONSORED BY THE UNIVERSITY OF HOUSTON'S CULLEN COLLEGE OF ENGINEERING: At the University of Houston's Cullen College of Engineering, the Industrial and Systems Engineering Department prepares students not just to be team players — but to become dynamic leaders. Ranked among the Top 50 public universities by U.S. News & World Report, both the College and department are recognized for academic excellence and innovation. With flexible programs and industry-relevant certifications, such as our Lean Six Sigma program at lss.uh.edu we equip learners at every level to break through outdated systems and lead meaningful transformation. Discover more at ie.uh.edu.

Join Junaid, Karen, and Anjali for a special episode of "The Prompt," where they dive into the latest trends in data and analytics. Discover insights into major tech mergers and acquisitions, such as ServiceNow's acquisition of Data.World and Salesforce's partnership with Informatica. Learn about the implications for data governance, vendor lock-in, and AI readiness in today's rapidly evolving market. Are we simply relabeling age-old challenges with new terminology, or are we on the brink of genuine innovation? Get ready for a thought-provoking conversation packed with industry insights.

Looking for CPQ solutions and expert advice? In this episode of the CPQ Podcast, we're joined by Julian Hodges, Co-Founder of Sneeyeg, a ServiceNow system integrator specializing in CPQ, billing, and enterprise transformation. With over 20 years of experience from Amdocs, CloudSense, and Salesforce, Julian shares invaluable insights on achieving CPQ success. Discover why strong governance and effective modeling are crucial, and how focusing on business outcomes drives project success. Julian also discusses AI/ML in CPQ for cross-sell and up-sell, the challenges of customization versus configuration, and why large enterprises trust Sneeyeg for CPQ leadership. Tune in for essential CPQ guidance! He also dives into: Sneeyeg's 100% focus on ServiceNow and partnerships with ISVs like Logik.ai and Aria Systems The challenges of customization vs. configuration in modern CPQ implementations How AI/ML is transforming CPQ—especially in cross-sell, up-sell, and retention strategies Why large enterprises in telco, tech, and utilities look to Sneeyeg for CPQ leadership What makes productization a smart move for services firms—and what Sneeyeg is planning next This episode is packed with real-world advice for CPQ professionals, ServiceNow customers, and anyone interested in scaling smarter with AI, governance, and business-led configuration.

Serving SMB mid-market customers is one thing, but when you go upstream to enterprise sales, everything changes: go-to-market strategy, the sales process, how you structure deals, even how you define customer value. Today's guest, Andrew Casey, has helped scale four SaaS companies: ServiceNow, WalkMe, Lacework, and his current company, Amplitude. At ServiceNow, he worked closely with Snowflake's Mike Scarpelli and Coatue's David Schneider, and he was instrumental in establishing the company's deal desk to support its sales motion. As an operationally focused CFO, he shares a wealth of knowledge on the importance of staying close to the customer, structuring deals that work for both sides, establishing transparency in usage-based pricing, aligning incentives and strategy in sales, the pros and cons of multi-year deals, the problem with auto-renewals and what to do instead, and how to adapt your go-to-market strategy when moving from SMB mid-market to enterprise.—LINKS:Andrew Casey on LinkedIn: https://www.linkedin.com/in/andrew-casey-6b14875/Amplitude: https://amplitude.comServiceNow: https://www.servicenow.comCJ on X (@cjgustafson222): https://x.com/cjgustafson222Mostly metrics: http://mostlymetrics.comRELATED EPISODES:Gaining Strategic Advantage in Vertical SaaS With Guidewire's CFO, Jeff Cooper"Steal Your Boss's Job”: Calendly CFO John McCauley on Leadership, Ownership & GrowthThe Largest Software IPO Ever: How Snowflake Still Left Money on the Table —TIMESTAMPS:(00:00) Preview and Intro(02:40) Sponsor – Tropic | NetSuite | Planful | Tabs(08:45) Becoming an Operationally Focused CFO(11:50) Staying Close to the Customer as a CFO(16:37) Sponsor – Rippling Spend | Pulley | MUFG(20:34) Running Towards a Challenging Market at ServiceNow(24:15) How He Established the Deal Desk at ServiceNow(26:13) Structuring a Deal That Works for Both Sides(29:08) Transparency in Usage-Based Pricing(32:39) A Client's “Budget Problem”: Cash or Expense Issue(36:42) Lessons From Building Out the Deal Desk at ServiceNow(40:53) Pros and Cons of Multi-Year Deals(43:57) Auto-Renewals: Do This Instead(46:10) Adapting the Go-to-Market Strategy for Enterprise Sales(55:33) Selling to CIOs Whose Jobs Are at Stake(58:18) What Defines “Enterprise”(59:43) The Most Important Thing To Get Right in Enterprise Sales(1:01:01) Lessons From Andrew's Background in Corporate Finance(1:03:12) The Story of How Andrew Got His Job at ServiceNow(1:07:57) Long-Ass Lightning Round: A Big Mistake(1:10:31) Advice to Younger Self(1:11:17) Finance Software Stack(1:14:47) Craziest Expense Story—SPONSORS:Tropic is an intelligent spend management solution that consolidates your spend data and processes into one unified offering, enabling insights and decisive action. Take control of your spend with intelligent spend management at tropicapp.io/mostlymetrics.NetSuite is an AI-powered business management suite, encompassing ERP/Financials, CRM, and ecommerce for more than 41,000 customers. If you're looking for an ERP, head to https://netsuite.com/metrics and get the CFO's Guide to AI and Machine Learning.Planful's financial planning software can transform your FP&A function. Built for speed, accuracy, and confidence, you'll be planning your way to success and have time left over to actually put it to work. Find out more at www.planful.com/metrics.Tabs is a platform that brings all of your revenue-facing data and workflows - billing, AR, payments, rev rec, and reporting - onto a single system so you can automate and be more flexible. Find out more at: tabs.inc/metrics.Rippling Spend is a spend management software that gives you complete visibility and automated policy controls across every type of spend, saving you time and money. Get a demo to see how much time your org would save at rippling.com/metrics.Pulley is the cap table management platform built for CFOs and finance leaders who need reliable, audit-ready data and intuitive workflows, without the hidden fees or unreliable support. Switch in as little as 5 days and get 25% off your first year: pulley.com/mostlymetrics.MUFG is a global banking powerhouse that provides comprehensive banking services for VC-backed, PE-backed, and public companies with revenues starting at $40M. Accelerate your growth trajectory. Contact group head Bob Blee at bblee@us.mufg.jp to find out more.#SMBtoEnterprise, #gotomarketstrategy #scalingSaaS #dealdesk #ServiceNow Get full access to Mostly metrics at www.mostlymetrics.com/subscribe

Dan Nathan is joined by Brad Erickson, an internet analyst at RBC Capital Markets, at the RBC Capital Private Tech Conference. They discuss the performance and outlook of key tech stocks like Google and Meta amidst market volatility and AI developments. The conversation highlights the impact of AI search on Google's revenue and the competitive landscape between Google and Apple. Erickson also touches on Meta's growth in advertising efficiency and new product rollouts. After the break, Dan dives into the broader effects of generative AI on other software companies like ServiceNow and Snowflake with Matt Hedberg, Managing Director and Head of Software Research at RBCCM. Hedberg elaborates on the early monetization of AI in software, the long-term potential of companies like Snowflake and ServiceNow, and the strategic importance of cybersecurity firms like CrowdStrike and Palo Alto in an evolving tech landscape. —FOLLOW USYouTube: @RiskReversalMediaInstagram: @riskreversalmediaTwitter: @RiskReversalLinkedIn: RiskReversal Media

In today's episode of Tech Talks Daily, I sat down with Bulent Cinarkaya, General Manager of Field Service Management at ServiceNow, to explore how AI is transforming the frontlines of field service. Often overlooked in the broader tech conversation, the technicians working outside the office are now seeing real, tangible improvements to their daily workflows thanks to advancements in intelligent automation. Bulent brings a wealth of knowledge from working closely with global organizations that rely on ServiceNow to improve how they plan, dispatch, and support field teams. We talked about how agentic and generative AI are no longer theoretical tools; they are actively used to predict what technicians will need before arriving, automate access to resources, and reduce inefficiencies in task planning. One of the most compelling parts of our conversation was how ServiceNow is using AI to improve productivity and enhance the human experience. From easing the onboarding of new technicians to capturing decades of experience from retiring experts, AI is helping teams bridge a generational gap in expertise. Technicians can now rely on intelligent systems to surface the correct information at the right moment, whether through summarizing technical documents or guiding them through complex tasks. We also discussed the operational impact, with examples from customers like Bell Canada, Coursera, and British Telecom, who are seeing measurable improvements in scheduling accuracy and time to resolution. Bulent stressed the importance of unified data models, integrated platforms, and strong change management as organizations look to scale AI to ensure adoption and success. This episode is a wake-up call for anyone still on the fence about AI in field service. AI is not only improving technician efficiency, but it's also helping companies retain talent, meet rising customer expectations, and ultimately future-proof their operations. So, how ready is your organization to move beyond proof of concept and turn AI into a field-ready advantage?          

This interview was recorded live on May 1st for UserTesting's ThiS Connect City Tour. Interested in joining us for our next live show? We're joining an incredible lineup at #THiSConnect in NYC (including former Design Better guest Seth Godin), where we'll talk about customer experience, innovation, and the real impact of AI.