Podcasts about ServiceNow

This week, we discuss AWS re:Invent announcements, Agentic Development, and OpenAI's Code Red. Plus, a Digital ID field test and more on silverware sorting. Watch the YouTube Live Recording of Episode (https://www.youtube.com/live/Xl7lVVTd4DM?si=APR633y2hmXPHHdb) 549 (https://www.youtube.com/live/Xl7lVVTd4DM?si=APR633y2hmXPHHdb) Runner-up Titles Did you order the Code Red? In the year 2000 Jane go swiftly Another day in the coal mine Goal Driven Development I want to believe Prove me wrong AI's going to dig this hole faster Tornado of Innovation Revenue times Story Rundown SiteAngel - bonus press quote from Brandon (https://www.nextgov.com/digital-government/2000/10/angel-watches-over-web-sites/243841/) AWS Amazon announces $50B investment to expand AI and supercomputing capabilities for US government (https://siliconangle.com/2025/11/24/amazon-announces-50b-investment-expand-ai-supercomputing-capabilities-us-government/) Top announcements of AWS re:Invent 2025 (https://aws.amazon.com/blogs/aws/top-announcements-of-aws-reinvent-2025/) All the biggest news from AWS' big tech show re:Invent 2025 (https://techcrunch.com/2025/12/02/all-the-biggest-news-from-aws-big-tech-show-reinvent-2025/) AWS announces preview of AWS Interconnect - multicloud (https://aws.amazon.com/about-aws/whats-new/2025/11/preview-aws-interconnect-multicloud/) The Future of AWS CodeCommit | Amazon Web Services (https://aws.amazon.com/blogs/devops/aws-codecommit-returns-to-general-availability/) Nova Act (https://aws.amazon.com/blogs/aws/build-reliable-ai-agents-for-ui-workflow-automation-with-amazon-nova-act-now-generally-available/) Code Red OpenAI CEO declares “code red” as Gemini gains 20 0 million users in 3 months (https://arstechnica.com/ai/2025/12/openai-ceo-declares-code-red-as-gemini-gains-200-million-users-in-3-months/) Anthropic reportedly preparing for one of the largest IPOs ever in race with OpenAI: FT (https://www.cnbc.com/2025/12/03/anthropic-claude-reportedly-preparing-ipo-race-openai-chatgpt-ft-wilson-sonsini-goodrich-rosati.html) Microsoft stock sinks on report AI product sales are missing growth goals (https://www.cnbc.com/2025/12/03/microsoft-stock-ai-foundry-sales.html) AI & Cloud Trends for November 2025 (https://www.thecloudcast.net/2025/12/ai-cloud-trends-for-november-2025.html) Relevant to your Interests Under My Roof Home Inventory + App - App Store (https://apps.apple.com/us/app/under-my-roof-home-inventory/id1524335878) Thoma Bravo invests in Azul (https://www.finextra.com/pressarticle/108009/thoma-bravo-invests-in-azul) Streamline Development with the Google Workspace Extension (https://allen.hutchison.org/2025/11/19/bringing-the-office-to-the-terminal/) As its voice dictation app takes off, Wispr secures $25M from Notable Capital | TechCrunch (https://techcrunch.com/2025/11/20/as-its-voice-dectation-app-takes-off-wispr-secures-25m-from-notable-capital/) Valve makes almost $50 million per employee (https://www.tomshardware.com/video-games/pc-gaming/valve-makes-almost-usd50-million-per-employee-raking-in-more-cash-per-person-than-google-amazon-or-microsoft-gaming-giants-350-employees-on-track-to-generate-usd17-billion-this-year) HelixGuar (https://helixguard.ai/blog/malicious-sha1hulud-2025-11-24)d (https://helixguard.ai/blog/malicious-sha1hulud-2025-11-24) What to know about a recent Mixpanel security incident (https://openai.com/index/mixpanel-incident/) ServiceNow to Expand Security Portfolio With Acquisition of Veza's Leading AI-native Identity Security Platform (https://www.businesswire.com/news/home/20251201652471/en/ServiceNow-to-Expand-Security-[…]tion-of-Vezas-Leading-AI-native-Identity-Security-Platform) Vista-Backed LogicMonitor Buys Monitoring Startup Catchpoint (https://www.bloomberg.com/news/articles/2025-12-02/vista-backed-logicmonitor-buys-mon[…]ing-startup-catchpoint?srnd=phx-deals&embedded-checkout=true) Google releases Nano Banana Pro, its latest image generation model (https://techcrunch.com/2025/11/20/google-releases-nano-banana-pro-its-latest-image-generation-model/) Years of JSONFormatter and CodeBeautify Leaks Expose Thousands of Passwords and API Keys (https://thehackernews.com/2025/11/years-of-jsonformatter-and-codebeautify.html) Netflix kills casting from phones (https://www.theverge.com/news/834655/netflix-phone-casting-chromecast-support-killed) Nonsense Victorian Name Generator (https://codebeautify.org/victorian-name-generator) Conferences cfgmgmtcamp 2026 (https://cfgmgmtcamp.org/ghent2026/), February 2nd to 4th, Ghent, BE. Coté speaking and doing live SDI with John Willis. DevOpsDayLA at SCALE23x (https://www.socallinuxexpo.org/scale/23x), March 6th, Pasadena, CA Use code: DEVOP for 50% off. CFP open until Dec. 1st. Devnexus 2026 (https://devnexus.com), March 4th to 6th, Atlanta, GA. SDT News & Community Join our Slack community (https://softwaredefinedtalk.slack.com/join/shared_invite/zt-1hn55iv5d-UTfN7mVX1D9D5ExRt3ZJYQ#/shared-invite/email) Email the show: questions@softwaredefinedtalk.com (mailto:questions@softwaredefinedtalk.com) Free stickers: Email your address to stickers@softwaredefinedtalk.com (mailto:stickers@softwaredefinedtalk.com) Follow us on social media: Twitter (https://twitter.com/softwaredeftalk), Threads (https://www.threads.net/@softwaredefinedtalk), Mastodon (https://hachyderm.io/@softwaredefinedtalk), LinkedIn (https://www.linkedin.com/company/software-defined-talk/), BlueSky (https://bsky.app/profile/softwaredefinedtalk.com) Watch us on: Twitch (https://www.twitch.tv/sdtpodcast), YouTube (https://www.youtube.com/channel/UCi3OJPV6h9tp-hbsGBLGsDQ/featured), Instagram (https://www.instagram.com/softwaredefinedtalk/), TikTok (https://www.tiktok.com/@softwaredefinedtalk) Book offer: Use code SDT for $20 off "Digital WTF" by Coté (https://leanpub.com/digitalwtf/c/sdt) Sponsor the show (https://www.softwaredefinedtalk.com/ads): ads@softwaredefinedtalk.com (mailto:ads@softwaredefinedtalk.com) Recommendations Brandon: Dampf Good BBQ (https://guide.michelin.com/us/en/north-carolina/cary_2986745/restaurant/dampf-good-bbq) Matt: UmamiPapi (https://umamipapi.com.au/) chilli oil Coté: Anta (https://anta-keelpastilles.nl/smaken/classic/), slightly more in English (https://www.dutchexpatshop.com/en/anta-flu-classic.html). Also XdgBaseDirs (https://cote.io/2025/12/02/an-xdg-library-for-java.html). Photo Credits Header (https://unsplash.com/photos/a-wooden-block-spelling-the-word-website-on-a-table-Vagh0KcwvwQ)

On this episode of the GovCon Giants Podcast, Eric sits down with Mario Antwine, Yale and Howard grad, M&A strategist, and new owner of Pearl Interactive Network, to break down how a finance guy bought an eight-figure federal contractor and is now scaling it like a private equity platform. Mario shares why he targeted GovCon specifically, how he acquired Pearl sight unseen, and the operational upgrades he's made to modernize a 20-year-old business process outsourcing company serving HHS, DOD, VA, and DHS. You'll hear how he thinks about systems, advisors, and culture, why he's aggressively hunting small-business teaming partners, and why the future of GovCon belongs to companies that pair mission-driven work with tech-enabled innovation.  Key Takeaways: Buy, don't just build: Mario used acquisition—backed by strong advisors and a clear thesis—to enter GovCon and rapidly step into large, long-term federal contracts instead of starting from scratch. Teaming as a growth engine: Pearl is actively looking for small-business partners in digital transformation, cloud/ServiceNow, behavioral health, automation, and IT help desk across HHS, Defense Health, VA, and DHS. Platforms > one-off contracts: The winners in the next phase of GovCon will be those who build repeatable systems, tech-enabled delivery models, and mission-focused platforms that agencies and primes can't imagine operating without. Learn more: https://federalhelpcenter.com/ https://govcongiants.org/  Encore Funding: https://www.encore-funding.com/  Tony's Linkedin: https://www.linkedin.com/in/tony-gray-mba-bdp/ Website: https://www.gbdassociation.org/

“This really levels the playing field for ITADs of all sizes.” — Doug Hughes, VP of Sales Operations, ReturnCenter In this special ASCDI edition of the Technology Reseller News podcast, Doug Green speaks with Doug Hughes of ReturnCenter about how the company's digital platform is helping ITADs modernize their return workflows and better serve enterprise customers. ReturnCenter is a digital platform that connects all stakeholders in IT asset returns, enabling ITADs to accept, track, and manage orders with full chain-of-custody visibility. The platform supports two primary customer paths: ServiceNow Platform® integration — Large enterprises using ServiceNow can install ReturnCenter's two certified apps in just hours. They can schedule pickups, track shipments, retrieve all documentation, and—through the optional Automate app—have asset records updated automatically throughout the disposal workflow, eliminating manual work and reducing compliance risk. Branded ITAD portal (custom URL) — For customers not using ServiceNow, ReturnCenter provides a fully branded, no-development portal that lets ITADs offer an enterprise-grade online experience. End users can place and track orders, view documentation, and manage returns of any scale, while ITADs maintain visibility from a single dashboard. Hughes notes that digital connectivity is becoming a “ticket to entry” for ITADs engaging large organizations. ReturnCenter enables even smaller providers to offer a modern, audit-ready customer experience—while preserving their personalized service. ITADs benefit from centralized visibility, streamlined documentation, improved SLA management, and a platform that supports growth into the enterprise segment. To learn more or request a demo, visit https://go.returncenter.com/podcast.

Leadership gets real when you stop chasing titles and start creating willing followers. That's the heart of our conversation with Anna Lämber, VP of EMEA Marketing at AVEVA, whose career stretches from HP to ServiceNow's hypergrowth years and into board work and executive coaching. We dig into the practices that actually move careers forward, such as writing goals, prioritising outcomes over hours, and leading with empathy and accountability, while staying honest about the hard parts.Anna shares how working full-time while studying taught her that effort isn't the same as impact, and why she still writes down goals with weekly and quarterly check‑ins. We explore how to reframe failure as a trial run, a source of data that sharpens judgment and builds resilience. From the inside of a company growing 40–60% year over year, Anna explains how to stay adaptable, create clarity without a perfect playbook, and scale through cross‑functional teams across sales, pre‑sales, partners and customer outcomes.We also talk about the traits that don't get enough airtime: active listening, real presence and the discipline to hire for mindset over pedigree. Anna's coaching stories show how belief and structure can turn curiosity into capability. She breaks down the difference between leadership and management, why authenticity conserves energy, and how daily movement, such as horse riding, Tabata, and long walks, keeps performance sustainable.If you're aiming for a promotion, building a team or resetting your path, this is a practical guide to intentional leadership, career development and high‑growth operating. Follow the show, share it with a colleague who's ready for their next step, and leave a quick review to help others find these conversationsAnna Lämber is the Vice President of EMEA Marketing at leading industrial software company AVEVA. Anna started her career in Marketing at Hewlett Packard where she spent 8 years, before moving too TrendMicro where she also spent 8 years. In 2015, Anna joined ServiceNow in 2015 where she led the EMEA North Marketing function until 2024 during ServiceNow's meteoric growth.Connect with Anna Lämber on Linkedin: https://www.linkedin.com/in/caktus/Lev Cribb is the Founder and Managing Director of Made To See, a UK-based Video and Livestreaming Agency, specialising in the strategic and tactical use of video across B2B organisations. Lev is also the host of the Virtually Anything Goes podcast.Connect with Lev Cribb on Linkedin: https://www.linkedin.com/in/levcribb/For more information, content, and podcast episodes go to https://www.madetosee.com or our YouTube channel  @madetoseemedia ​

In an AI disrupted world, what do you do when technology is moving faster than your people? Heather Jerrehian, Silicon Valley CEO, investor, and co-author of Sail to Scale, reveals why trust, psychological safety, and human-centred leadership are now the critical skills CEOs need to navigate AI-driven disruption. For most organisations, AI doesn't fail because the tech isn't ready. It fails because people don't feel safe enough to adopt it. But for Heather, this moment became a masterclass in leading through uncertainty, navigating resistance, and bringing teams with her into the future. In this conversation with Rebecca Jenkins and Callum Jenkins, Heather explains what CEOs must understand about human behaviour, fear, change, and how to build the trust that makes transformation possible. This is not theory, it's hard-earned insight from someone who has launched, pivoted, scaled, and exited companies at the heart of the AI revolution, including a transformational acquisition by ServiceNow. What you'll learn in this episode: Why AI adoption fails inside organisations, and the hidden fears leaders aren't addressing. How to build psychological safety so your people don't resist AI, but embrace it. The leadership behaviours that create trust during periods of disruption. How Heather's ‘listening tour' revealed a market opportunity that changed the trajectory of her company. Why futurist leaders must learn the skill of bringing people with them, not running ahead alone. The four waves of growth from Sail to Scale, and how to navigate each one without losing your team. Why human-centred leadership is the only sustainable strategy in an AI-powered world. This is for: CEOs, Founders, and C-suite leaders navigating AI-driven change, organisational resistance, or the complexity of leading people through disruption. ----more---- Connect with Heather: LinkedIn: Heather Jerrehian X: @Jerrehian Book: Sail to Scale: Steer Your Startup Clear of Mistakes from Launch to Exit (Amazon) ----more---- LEAD TO SUCCEED  is sponsored by RJEN The Revenue Architect.   Get your Boardroom Briefing for Scalable Growth How to breakthrough revenue plateaus, even in difficult market conditions. Trusted by CEOs. Backed by results. Built for today's market. Access your copy here ----more---- Connect with the hosts Rebecca Jenkins – LinkedIn | RJEN  Callum Jenkins – LinkedIn    

Just as markets were looking shaky, NY Fed President John Williams dropped dovish comments that spiked the odds of a December rate cut.Today's Stocks & Topics: Albertsons Companies, Inc. (ACI), Market Wrap, ServiceNow, Inc. (NOW), “The "Dovish" Pivot: December Rate Cut Odds Jump”, Vanguard Mid-Cap Growth Index Fund ETF Shares (VOT), Vanguard FTSE Europe ETF (VGK), NICE Ltd. (NICE), Black Friday, Buying Options, Stride, Inc. (LRN), ‘Big Short' investor Michael Burry on A-I.Our Sponsors:* Check out Incogni: https://incogni.com/investtalk* Check out Invest529: https://www.invest529.com* Check out NordProtect: https://nordprotect.com/investalk* Check out Progressive: https://www.progressive.com* Check out Quince: https://quince.com/INVEST* Check out TruDiagnostic and use my code INVEST for a great deal: https://www.trudiagnostic.comAdvertising Inquiries: https://redcircle.com/brands

The pace of change in talent acquisition has never been faster, and leaders are being challenged to rethink how teams, tools and processes evolve. On this episode, Meg Struble, Senior Director of TA Transformation, Optimization, and Excellence at ServiceNow, joins host Ryan Dull to discuss Meg's career path, her approach to leading transformation in TA and how her team is preparing for the future of recruiting in an AI-driven landscape. She also explains how ServiceNow's rapid growth is reshaping TA priorities, why transparency and authenticity matter more than ever and how her team uses data and new models to guide smarter decisions. Key Takeaways:00:00 Introduction.02:38 Early work in university admissions sparks Meg's path into TA.04:35 ServiceNow streamlines work by unifying AI, data and workflows on one platform.06:28 A role complexity model improves how recruiter capacity is measured.08:44 Effective change hinges on clear communication and alignment.10:40 Authentic, transparent leadership keeps teams aligned through complex change.12:14 Admitting gaps in knowledge fosters stronger collaboration.14:11 TA metrics guide performance today while AI enables more predictive insights.18:10 TA leaders benefit from staying close to where real work and value are created.Resources mentioned:Meg Strublehttps://www.linkedin.com/in/megstrubleServiceNow | LinkedInhttps://www.linkedin.com/company/servicenowServiceNow | Websitehttps://www.servicenow.com/Gemba (Six Sigma concept)https://www.sixsigmadaily.com/what-is-a-gemba-walk/This episode is brought to you by Sagemark HR.Sagemark HR can help you:✔ Improve your talent practices and make better, more informed people decisions.After 20+ years of experience leading Recruiting and Talent Acquisition across a wide variety of industries, I've seen enough hires (over 100,000 to date) to know that hiring decisions truly can make or break an organization.✔ Identify opportunities to not only improve your talent practices, but also delivering tangible business results.We understand every organization is different, and there's no one-size-fits-all magic solution. So we listen first and identify the gaps and sticking points in your current process before ever recommending a solution.✔ Bridge the gap from “traditional” to modern recruiting, without the painful learning curve.We believe recruiting, talent, and HR technology is a deep well of untapped business potential, and our mission is to help you identify and implement those hiring tools in a way that works for you.If you're interested in learning more, you can reach me at:www.sagemarkhr.com✉ ryan.dull@sagemarkhr.com#Talent #Recruiters #Recruiting #HRTech

Das sind unsere Themen:Der Wochen-Rückblick: Nvidia liefert gute Zahlen, trotzdem laufen die Märkte schlecht. (Min 02:03) /Wahre Größe: Mettler-Toledo ist mit seinem internationalen Waagensystem-Business auf Zickzackkurs und fährt dennoch Milliardengewinne ein. (Min 06:24) / Klein, aber oho: Medizin- und Diagnostikgeräte-Hersteller Sysmex aus Japan steht aktuell auf der Favoritenliste von Valueinvestoren – zurecht? (Min 12:52) / Nachgehört: Kann das Geschäftsmodell von ServiceNow gegen die starke Konkurrenz im KI- und SaaS-Bereich bestehen? (Min 20:02) /Um folgende Aktien geht es: Nvidia (WKN: 918422), Mettler-Toledo (WKN: 910553), Sysmex (WKN: 897966) und ServiceNow (WKN: A1JX4P).+++Keine Anlageberatung oder -empfehlung. Alle Angaben ohne Gewähr, diese stellen keinen Ersatz für eine professionelle und individuelle Beratung dar. Wertentwicklungen der Vergangenheit sind kein Indikator für zukünftige Wertentwicklung.+++Weitere Infos zu unseren Werbepartnern finden Sie hier: https://linktr.ee/aktienfuers_leben+++Vermögen aufbauen und Wirtschaft verstehen mit Capital+: https://angebot.capital.de/#digitale-angebote+++Unsere allgemeinen Datenschutzrichtlinien finden Sie unter https://datenschutz.ad-alliance.de/podcast.html +++ Wir verarbeiten im Zusammenhang mit dem Angebot unserer Podcasts Daten. Wenn Sie der automatischen Übermittlung der Daten widersprechen wollen, klicken Sie hier: https://datenschutz.ad-alliance.de/podcast.html +++Unsere allgemeinen Datenschutzrichtlinien finden Sie unter https://art19.com/privacy. Die Datenschutzrichtlinien für Kalifornien sind unter https://art19.com/privacy#do-not-sell-my-info abrufbar.

Serving SMB mid-market customers is one thing, but when you go upstream to enterprise sales, everything changes: go-to-market strategy, the sales process, how you structure deals, even how you define customer value. Today's guest, Andrew Casey, has helped scale four SaaS companies: ServiceNow, WalkMe, Lacework, and his current company, Amplitude. At ServiceNow, he worked closely with Snowflake's Mike Scarpelli and Coatue's David Schneider, and he was instrumental in establishing the company's deal desk to support its sales motion. As an operationally focused CFO, he shares a wealth of knowledge on the importance of staying close to the customer, structuring deals that work for both sides, establishing transparency in usage-based pricing, aligning incentives and strategy in sales, the pros and cons of multi-year deals, the problem with auto-renewals and what to do instead, and how to adapt your go-to-market strategy when moving from SMB mid-market to enterprise.—SPONSORS:Metronome is real-time billing built for modern software companies. Metronome turns raw usage events into accurate invoices, gives customers bills they actually understand, and keeps finance, product, and engineering perfectly in sync. That's why category-defining companies like OpenAI and Anthropic trust Metronome to power usage-based pricing and enterprise contracts at scale. Focus on your product — not your billing. Learn more and get started at https://www.metronome.comMercury is business banking built for builders, giving founders and finance pros a financial stack that actually works together. From sending wires to tracking balances and approving payments, Mercury makes it simple to scale without friction. Join the 200,000+ entrepreneurs who trust Mercury and apply online in minutes at https://www.mercury.comRightRev automates the revenue recognition process from end to end, gives you real-time insights, and ensures ASC 606 / IFRS 15 compliance—all while closing books faster. For RevRec that auditors actually trust, visit https://www.rightrev.com and schedule a demo.Tipalti automates the entire payables process—from onboarding suppliers to executing global payouts—helping finance teams save time, eliminate costly errors, and scale confidently across 200+ countries and 120 currencies. More than 5,000 businesses already trust Tipalti to manage payments with built-in security and tax compliance. Visit https://www.tipalti.com/runthenumbers to learn more.Aleph automates 90% of manual, error-prone busywork, so you can focus on the strategic work you were hired to do. Minimize busywork and maximize impact with the power of a web app, the flexibility of spreadsheets, and the magic of AI. Get a personalised demo at https://www.getaleph.com/runFidelity Private Shares is the all-in-one equity management platform that keeps your cap table clean, your data room organized, and your equity story clear—so you never risk losing a fundraising round over messy records. Schedule a demo at https://www.fidelityprivateshares.com and mention Mostly Metrics to get 20% off.—Andrew Casey on LinkedIn: https://www.linkedin.com/in/andrew-casey-6b14875/Amplitude: https://amplitude.comCJ on LinkedIn: https://www.linkedin.com/in/cj-gustafson-13140948/Mostly metrics: https://www.mostlymetrics.com—RELATED EPISODES:An Operationally-Focused CFO's Guide to Scaling From SMB to Enterprise: Lessons From ServiceNowhttps://youtu.be/iUpMAQ14YpM—TIMESTAMPS:00:00:00 Preview and Intro00:03:27 Sponsors – Metronome, Mercury, RightRev00:07:08 Andrew joins the podcast00:08:10 Becoming an operational CFO00:09:25 Early customer-empathy beginnings at Sun00:11:34 How customer-empathy shaped Andrew's career00:14:08 Navigating HP's troubled EDS contracts00:16:05 Sponsors – Tipalti, Aleph, Fidelity Private Shares00:19:37 Returning from ads – running toward hard markets00:20:13 Scaling ServiceNow's sales operations00:23:27 Breaking into the trusted circle after the Q1 miss00:25:26 Building and scaling the ServiceNow deal desk00:28:11 Principles of transparent, value-aligned pricing00:30:17 Rethinking metering models and usage alignment00:33:01 Diagnosing budget constraints vs. cash timing00:36:14 Incentives, comp plans, and high-trust selling00:39:21 Training enterprise reps for long-term value00:40:17 Multi-year deals and when they actually work00:43:05 Overselling, discount levers, and ZIRP contract bloat00:45:58 How enterprise scale transforms go-to-market00:51:03 Pipeline coverage and maturity modeling00:54:02 Not all pipeline dollars are created equal00:57:05 Career-risk mindset in enterprise selling01:00:02 Defining enterprise and moving upmarket01:01:00 A business-first approach to the CFO role01:03:10 Getting hired at ServiceNow01:06:37 Building GTM finance, deal desk, and a 400-person org01:08:00 Lightning round – biggest mistakes and IR lesson01:11:10 Advice to his younger self and leading through change01:13:34 Defining customers, ARR accuracy, and hierarchy pitfalls01:15:12 The wildest expense attempt ever submitted#RunTheNumbersPodcast #SaaSFinance #EnterpriseSelling #GTMStrategy #CFOInsights This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit cjgustafson.substack.com

Agentic AI is an autonomous system that learns, adapts, and uses tools on the behalf of its users. This final episode of Season 9 of Utilizing Tech brings hosts Stephen Foskett, Frederic Van Haren, and Guy Currier together to reflect on the lessons we've learned over the last few months. AI keeps advancing incredibly rapidly, and we timed this season with the emergence of practical agentic AI platforms, AI Field Day 7, and a report on enterprise AI from The Futurum Group. During the conversation, the panel references Kamiwaza, Articul8, ApertureData, NetApp, Perplexity, OpenAI, and more. Agents have to be personal, focused yet flexible, and capable of integrating with each other, data, and tools. We also discussed the need for platforms, with companies like OpenAI and Microsoft positioning themselves to be the platform for AI applications even as enterprise software companies like ServiceNow and Salesforce are trying to do the same. We also have many companies developing platforms for orchestration and operation of AI, and data platforms designed to support agents. Ultimately, agentic AI will be a core capability of next-generation applications, with autonomous agents interacting with tools and helping us perform daily tasks.Hosts: ⁠⁠⁠⁠⁠⁠⁠⁠⁠Stephen Foskett⁠⁠⁠⁠⁠⁠⁠⁠⁠, President of the Tech Field Day Business Unit and Organizer of the ⁠⁠⁠⁠⁠⁠⁠⁠⁠Tech Field Day Event Series⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Frederic Van Haren⁠⁠⁠⁠⁠, Founder and CTO of HighFens, Inc. ⁠⁠⁠⁠⁠Guy Currier⁠⁠⁠⁠⁠, Chief Analyst at Visible Impact, The Futurum Group.For more episodes of Utilizing Tech, head to ⁠⁠⁠⁠⁠⁠⁠⁠⁠the dedicated website⁠⁠⁠⁠⁠⁠⁠⁠⁠ and follow the show ⁠⁠⁠⁠⁠⁠⁠⁠⁠on X/Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠, ⁠⁠⁠⁠⁠⁠⁠⁠⁠on Bluesky⁠⁠⁠⁠⁠⁠⁠⁠⁠, and ⁠⁠⁠⁠⁠⁠⁠⁠⁠on Mastodon⁠⁠⁠⁠⁠⁠⁠⁠⁠.

In this special episode of Threat Vector, host David Moulton, Senior Director of Thought Leadership for Unit 42, sits down with Stav Setty, Principal Researcher at Palo Alto Networks, to unpack Jingle Thief a cloud-only, identity-driven campaign that turned Microsoft 365 into a gift card printing press. Stav explains how the Morocco based group known as Atlas Lion lived off the land inside M365 for months at a time, using tailored phishing and smishing pages, URL tricks, and internal phishing to compromise one user and quietly pivot to dozens more. Together, David and Stav walk through how the attackers abused legitimate identity features like device registration, MFA resets, inbox forwarding rules, and ServiceNow style access requests to blend into normal business workflows and monetize “digital cash” in the form of gift cards. They dig into why MFA alone is not safety, why identity is now the real perimeter, and how behavioral analytics, UEBA, and ITDR can piece together small signals into a clear story of compromise. You'll come away with practical steps to harden identity posture, spot early warning signs in cloud environments, and protect high value systems where trust can be turned directly into profit. To go deeper on this campaign and the Atlas Lion threat actor, read the Unit 42 article Jingle Thief Inside a Cloud-Based Gift Card Fraud Campaign at https://unit42.paloaltonetworks.com/cloud-based-gift-card-fraud-campaign/ Join the conversation on our social media channels: Website:⁠⁠⁠⁠⁠ ⁠⁠⁠⁠https://www.paloaltonetworks.com/⁠⁠⁠⁠⁠ Threat Research:⁠⁠⁠⁠⁠ ⁠⁠⁠⁠https://unit42.paloaltonetworks.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠ Facebook:⁠⁠⁠⁠⁠ ⁠⁠⁠⁠https://www.facebook.com/LifeatPaloAltoNetworks/⁠⁠⁠⁠⁠⁠⁠⁠⁠ LinkedIn:⁠⁠⁠⁠⁠ ⁠⁠⁠⁠https://www.linkedin.com/company/unit42/⁠⁠⁠⁠⁠⁠⁠⁠⁠ YouTube:⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠@paloaltonetworks⁠⁠⁠⁠ Twitter:⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/PaloAltoNtwks⁠⁠⁠⁠⁠⁠⁠⁠ About Threat Vector Threat Vector by Palo Alto Networks is your premier podcast for security thought leadership. Join us as we explore pressing cybersecurity threats, robust protection strategies, and the latest industry trends. The podcast features in-depth discussions with industry leaders, Palo Alto Networks experts, and customers, providing crucial insights for security decision-makers. Whether you're looking to stay ahead of the curve with innovative solutions or understand the evolving cybersecurity landscape, Threat Vector equips you with the knowledge needed to safeguard your organization. Palo Alto Networks Palo Alto Networks enables your team to prevent successful cyberattacks with an automated approach that delivers consistent security across the cloud, network, and mobile.⁠⁠⁠⁠⁠ ⁠http://paloaltonetworks.com.⁠ Learn more about your ad choices. Visit megaphone.fm/adchoices

What happens when a founder who built a billion dollar company during a global crisis steps into the centre of industrial AI and begins reshaping how entire organisations think and work? That question sat at the heart of my conversation with Somya Kapoor, CEO of IFS Loops, recorded live on the show floor at IFS Industrial X Unleashed. Somya's journey carries a level of grit and perspective that shines through every answer. She shared how surviving the Gulf War as a child shaped her instinct to take on the hardest problems in technology. That mindset not only guided her early career at SAP, ServiceNow, and other enterprise giants, it also laid the foundation for Loops, the agentic platform she co-founded in 2020 with a simple scribble on a notepad that eventually grew into one of the most significant acquisitions in the IFS ecosystem. Her stories about early rejections, the wave of scepticism around AI in the early days, and the first customer conversations held on Zoom during lockdown reveal the human side behind a platform many now take seriously across the industrial world. Across the episode, Somya explained in plain terms what makes IFS Loops so different. The platform connects data across systems using natural language, helps redesign processes that used to be locked inside individual applications, and introduces digital workers that remove the grunt work from everyday operations. She brought the technology to life with examples that landed with real clarity. From supplier order handling to complex field service tasks, and the now famous Kodiak Gas case where thousands of hours were saved each year, she showed how agentic workflows change what is possible for industrial companies who have spent decades wrestling with fragmented data and rigid processes. We also talked about the importance of keeping people at the centre of AI driven change. Somya was clear that amplification, not replacement, is the story that matters. The shift requires new skills, new supervision models, and a thoughtful approach to adoption. Her reflections on change management, the energy she felt from customers at the event, and the speed at which leaders now want to move painted a picture of an industry that feels very different from the early days of AI excitement. The hesitation has faded. Curiosity has taken over. Action is starting to follow. Somya closed with a message aimed at every leader who might still be watching from the sidelines. The technology is real, adoption is accelerating, and the window to learn, experiment, and adapt is narrowing. She believes this is the moment for teams to decide whether they want to lead or be led by others who are moving faster. As you listen to this conversation, I'd love to hear what stood out for you. Do you feel the same shift in confidence and urgency around industrial AI that Somya described? Let me know your thoughts.   Tech Talks Daily is Sponsored by NordLayer: Get the exclusive Black Friday offer: 28% off NordLayer yearly plans with the coupon code: techdaily-28. Valid until December 10th, 2025. Try it risk-free with a 14-day money-back guarantee.

Sitting down with Amrutha Ramesh, visiting researcher at ServiceNow one of the minds behind Agent Ada, a data-focused AI agent, in the latest episode of the podcast. We talk about the gap in enterprise workflows: you upload data, ask questions, and expect clear, data-backed insights… but traditional LLMs weren’t designed for that. Amrutha clarifies the distinction by explaining how Agent Ada surpasses merely inputting a dataset into ChatGPT or Gemini, employing personas and a library of reusable skills to analyze data in a more human-like manner. We also dig into turning raw analysis into a story and, most importantly, into actionable steps that people in the business can actually use. Guest - Amrutha RameshHost - Bobby BrillSee omnystudio.com/listener for privacy information.

Sitting down with Amrutha Ramesh, visiting researcher at ServiceNow one of the minds behind Agent Ada, a data-focused AI agent, in the latest episode of the podcast. We talk about the gap in enterprise workflows: you upload data, ask questions, and expect clear, data-backed insights… but traditional LLMs weren’t designed for that. Amrutha clarifies the distinction by explaining how Agent Ada surpasses merely inputting a dataset into ChatGPT or Gemini, employing personas and a library of reusable skills to analyze data in a more human-like manner. We also dig into turning raw analysis into a story and, most importantly, into actionable steps that people in the business can actually use. Guest - Amrutha RameshHost - Bobby BrillSee omnystudio.com/listener for privacy information.

ServiceNow, the AI platform for business transformation, has announced a set of new and forthcoming integrations with Microsoft, including an integration with Microsoft Agent 365, that deliver seamless agentic AI orchestration and governance capabilities for joint customers. By uniting workflow intelligence, trusted cloud, and AI governance, the companies will connect copilots, agents, and data seamlessly across Microsoft 365 and the ServiceNow AI Platform, to enable comprehensive visibility, compliance, and control over AI agents, setting a new standard for enterprise AI. The new capabilities meet users where they work across the Microsoft 365 environment, turning insight into action instantly. From conversations in Microsoft Teams, to meetings scheduled in Microsoft Outlook, to documents created in Microsoft Word, ServiceNow is uniting agentic AI capabilities across systems - with trust, control, and measurable business outcomes built in.?The combined capabilities of ServiceNow and Microsoft allow businesses to effectively manage teams of AI agents that work together to accomplish tasks autonomously and deliver real business outcomes. "ServiceNow is enabling a new era of autonomous workflows where the power of AI is multiplied using deterministic workflows - putting AI to work for people in the most demanding global enterprises," said Jon Sigler, executive vice president and general manager, AI Platform at ServiceNow. "By seamlessly connecting agentic orchestration and governance across ServiceNow and Microsoft, we're giving organisations the power to manage and monitor intelligent agents that deliver real work and real impact - safely and at scale. This is how we move from isolated AI experiences to enterprise-wide automation, delivering trust, control, and ROI" "Agent 365 gives organisations a simple, secure way to bring agents under control, extending the same infrastructure, apps, and protections they already trust for users," said Nirav Shah, corporate vice president, Microsoft Agent 365 at Microsoft. "Through this integration with ServiceNow, customers can accelerate and scale their AI transformation while staying safe, with built-in security and governance capabilities that support confident innovation." Deliver visibility, compliance, and trust at enterprise scale The ServiceNow AI Control Tower will integrate with Microsoft Foundry and Copilot Studio to provide full oversight for agents deployed on Microsoft platforms. This integration lets organisations apply consistent policies and controls across platforms, ensuring secure and accountable innovation. Enterprises can automatically discover and manage Microsoft Foundry and Copilot Studio agents within the ServiceNow AI Platform. ServiceNow's Configuration Management Database (CMDB) underpins AI Control Tower, unifying information from both internal and external sources to provide AI Control Tower with continuous, context-rich visibility across systems, ensuring agents operate with the most current, cross-platform data within clearly defined governance parameters. Additionally, the AI Control Tower Value Dashboard monitors AI adoption, performance, and ROI - helping quantify business impact. Real-time monitoring provides visibility into security, governance, and risk, boosting confidence, ensuring compliance, and enabling organisations to scale AI investments responsibly. Unlock AI for developers ServiceNow Build Agent and GitHub now work together to securely share context and capabilities. With GitHub's Model Context Protocol (MCP) Server, ServiceNow Build Agent can securely access GitHub issues, pull requests and discussions, and automate repetitive tasks while keeping developers in control. The result is a frictionless, AI-assisted development experience where business and code workflows converge, eliminating context switching and boosting focus. This ability to use GitHub's MCP server with ServiceNow Build Agent marks a major step toward agentic systems that ...

I'm excited to publish my recent discussion with Jacqui Canney, CHRO of ServiceNow (previously CHRO of Walmart & WPP). Jacqui describes her career and her vital role as Chief People and AI Enablement Officer at one of the fastest growing enterprise software companies in the world, and also explains her mission to enable AI for more than 3 million of ServiceNow's customers. Jacqui also describes how their HR team developed more than 1,000 HR use-cases and later refined these to 27 by building a rubric to evaluate AI opportunities. This is an inspirational conversation which will help you understand the role of the CHRO in AI transformation and the AI Playbook you can follow in your own company's journey. Like this podcast? Rate us on Spotify or Apple or YouTube. Additional Information The Pivotal Role Of Chief HR Officer in AI Transformations CHRO Insights: Understanding The Path to the CHRO How To Make AI Work For People: ServiceNow AI Playbook Introducing Galileo for Managers, The Leadership Guru At Your Fingertips Chapters (00:00:00) - ServiceNow's HR Event(00:00:16) - In the Elevator With Accenture's Leaders(00:05:17) - What's It Like Working With Bill McGovern?(00:07:26) - Bill Gates on the People Pact(00:08:57) - ServiceNow Chief AI Transformation Officer's Role(00:11:17) - ServiceNow's AI Enablement and Learning(00:15:37) - How to Upskill your People Operations Team with AI(00:17:54) - WSJDLive: The Future of HR with AI(00:21:38) - What We Need in HR: Super Agents(00:23:03) - Six Big Things Businesses Are Taking Advantage of AI(00:25:20) - What Advice Do HR Leaders Have For AI?(00:29:16) - What HR professionals need to do to stay ahead in the AI world(00:31:55) - A Year in the Life of ServiceNow

On this episode of How We Got There, I am joined again by Jason Hoult, the Founder and former CEO of Anvil App Works who was acquired by Tractor Zoom in 12/2023, for part 2! If you missed it, give our first episode together from July 2023 a listen. It was an excellent episode where we talked about a wide range of topics, but my highlight was his approach to company building & nailing a niche. You don't have to start a business that is a massive multi-trillion TAM. Jason got great advice to stick with what he knows well, Salesforce & John Deere dealerships. You can later expand from there, like they did to expand other types of dealerships.On this episode, we look back into how he met their acquirer, initially at an event that both companies were sponsoring. Talk about an ROI from sponsoring a trade show!Jason shares openly about the courting process but also talks about how the partner relationship started with a formal partnership & co-marketing agreement. This enabled both teams to lean in and prove the mutual customer value before taking the next steps. We talked about how he knew it made sense to sell from a timing pov and lessons learned to help you avoid a couple mistakes (like some paperwork with customer agreements). Jason is a true believer of EOS to help align a company on strategy & values.He is such an asset to the ecosystem with his transparency & authenticity. I hope you enjoy this session even half as much as I did. This episode is brought to you by Tequity Advisors . Tequity Advisors is a global sell-side M&A advisory firm with core expertise in SaaS and ISVs, Salesforce, ServiceNow, SAP, Microsoft, all things Data and AI, and the hyper scaler MSP cloud ecosystems with a focus on the Salesforce ecosystem and beyond! 

In der heutigen Folge sprechen die Finanzjournalisten Nando Sommerfeldt und Holger Zschäpitz über gute Chancen auf steigende Aktienkurse, Tristesse beim Bitcoin und drei Deutschland-Reformen, die jetzt auf den Weg gebracht wurden.  Außerdem geht es um: CoreWeave, Microsoft, Oracle, ServiceNow, Meta, Alphabet, Berkshire Hathaway, Uniper, Eon, RWE, Siemens Energy, Lufthansa, Fraport, BMW, Stellantis, Amazon, Intel, Block, Lift, Robinhood, Pinterest, Arista Networks, Roblox, Duolingo, Nu Holdings, Broadcom, Confluent, Micron Technology, Kenvue, Walmart, Keurig Dr Pepper, Freeport McMoran, Las Vegas Sands, BP, Bank of America, Nuccor, D.R. Horten, Chubb, Dominos Pizza, Meta, Nvidia, Figure Technology Solution, Disney, Sunrun, CMS Energy, Merus, Indivior, iShares MSCI EM ETF (WKN: A0RPWJ), Stubhub, CRH, Vistra, Klarna, Bullish, Figma, AMD, Fiserv, American Airline, Trust Financial, XBP Global Holdings, iShares Bitcoin Trust ETF (WKN: A3ERHE). Wir freuen uns über Feedback an aaa@welt.de. Noch mehr „Alles auf Aktien“ findet Ihr bei WELTplus und Apple Podcasts – inklusive aller Artikel der Hosts und AAA-Newsletter.[ Hier bei WELT.](https://www.welt.de/podcasts/alles-auf-aktien/plus247399208/Boersen-Podcast-AAA-Bonus-Folgen-Jede-Woche-noch-mehr-Antworten-auf-Eure-Boersen-Fragen.html.) [Hier] (https://open.spotify.com/playlist/6zxjyJpTMunyYCY6F7vHK1?si=8f6cTnkEQnmSrlMU8Vo6uQ) findest Du die Samstagsfolgen Klassiker-Playlist auf Spotify! Disclaimer: Die im Podcast besprochenen Aktien und Fonds stellen keine spezifischen Kauf- oder Anlage-Empfehlungen dar. Die Moderatoren und der Verlag haften nicht für etwaige Verluste, die aufgrund der Umsetzung der Gedanken oder Ideen entstehen. Hörtipps: Für alle, die noch mehr wissen wollen: Holger Zschäpitz können Sie jede Woche im Finanz- und Wirtschaftspodcast „Deffner&Zschäpitz“ hören. +++ Werbung +++ Du möchtest mehr über unsere Werbepartner erfahren? [**Hier findest du alle Infos & Rabatte!**](https://linktr.ee/alles_auf_aktien) Impressum: https://www.welt.de/services/article7893735/Impressum.html Datenschutz: https://www.welt.de/services/article157550705/Datenschutzerklaerung-WELT-DIGITAL.html

Build better ServiceNow apps by understanding the full anatomy of successful ones.  Today we cover process, build, and legacy anatomy to help your builds earn more success.MENTIONED IN THIS EPISODE:- ServiceNow Build Week- Document your solution or CJ eats your lunch - Outcomes, Outcomes, Outcomes, Outcomes - CatalystsABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is just some guy.Sponsor Us!

Ce vendredi x mois année, Liste INVITES et FONCTiON, se sont penchés sur les titres (....à lister... ), dans On achète ou on vend ? dans l'émission C'est Votre Argent présentée par Marc Fiorentino. C'est Votre Argent est à voir ou écouter le vendredi sur B

In episode 267 of our SAP on Azure video podcast we talk about an upcoming Ignite session with Copilot Studio and SAP. Today we have another first: as you probably know Microsoft Ignite is just around the corner. Next week thousands of customers and partners will meet in San Francisco to learn the latest about Microsoft. Well, there will be several SAP focused sessions and one of these session is hosted by Marian Guenther. He will show a really cool integration scenario of Copilot Studio with not only SAP, but also ServiceNow. It gets even better: even if you cannot attend in person, you can already see a sneak peak today. Find all the links mentioned here: https://www.saponazurepodcast.de/episode267Reach out to us for any feedback / questions:* Goran Condric: https://www.linkedin.com/in/gorancondric/* Holger Bruchelt: https://www.linkedin.com/in/holger-bruchelt/ #Microsoft #SAP #Azure #SAPonAzure #Copilot #Agents #ServiceNow

AI stocks have experienced volatility, with companies like Nvidia, Oracle, Palantir, CoreWeave, and Snowflake at the forefront. The MAGS ETF dropped nearly five percent since late October, while capital spending on AI infrastructure increased. Nvidia announced up to $100 billion in investments in OpenAI, Broadcom and AMD secured major AI chip deals, and CoreWeave expanded its AI cloud services. Palantir and Snowflake outperformed in data management, while Salesforce, ServiceNow, Adobe, Workday, and HubSpot saw declines. OpenAI launched new products and reached a $500 billion valuation. Cloudflare, CrowdStrike, and Arista Networks advanced in their sectors. Meta invested in Scale AI and shifted its AI strategy, while Apple developed new AI features for Siri. The industry is transitioning from training AI models to running applications, with investors monitoring risks and opportunities.Learn more on this news by visiting us at: https://greyjournal.net/news/ Hosted on Acast. See acast.com/privacy for more information.

This episode of The Inquisitor Podcast features Parker Mills, Account Executive at ServiceNow and author of State and Local Government Sales: Beyond the Bid. Parker exposes the systemic dysfunction created when short-term sales culture sabotages long-term public value. With 11 years in U.S. state and local government (SLG) sales, he dissects the brutal misalignment where enterprise is the tail that wags the dog, corporate GTM strategy, incentives, and collateral all built for the wrong customer profile. For founders and C-suites, Parker calls out the dangerous internal pressure that fuels “optimism theatre” and quietly corrodes integrity and trust. His challenge: treat forecast accuracy as a measure of integrity, not compliance. Give your sellers the freedom to protect relationships from the distortions of quarterly panic. Why? Because government sales aren't built for sprints. The average deal runs 18 months, often tied to state fiscal calendars or biennial budgets. The only winning strategy is one built on patience, preparation, and principle. For sellers in the field, we unpack how to move Beyond the Bid, from chasing RFPs to driving pre-RFP collaboration 2–3 years before the funding ask. Parker reveals the practical shifts that separate average from elite: Stop prescribing and start co-developing Learn the policy backdrop, especially around AI (many states still ban GenAI) Read public strategic plans like they're account plans Map the second and third rooms to stop corridor kills before they happen And the biggest mindset shift of all: stop focusing on winning the bid.  Focus on deserving the renewal. Integrity is not a slogan, it's a skill. If you're ready to dismantle a commercial-centric GTM and align your quotas to public sector reality, this conversation will challenge your thinking. Parker shares a blueprint for turning forecast accuracy into integrity, handling ghosting with composure, and learning why slowing down is the fastest way to sustainable growth. Tune in to discover how integrity-led sellers shape the deal years before the RFP, and why that's exactly what the public sector deserves.   Contact Parker: https://www.linkedin.com/in/pamills/ Email parkermills@stateandlocalsales.com Parker's book 'State and Local Government Sales: Beyond the Bid': https://amzn.to/445uJCz  

In this episode of Crazy Wisdom, host Stewart Alsop talks with Jessica Talisman, founder of Contextually and creator of the Ontology Pipeline, about the deep connections between knowledge management, library science, and the emerging world of AI systems. Together they explore how controlled vocabularies, ontologies, and metadata shape meaning for both humans and machines, why librarianship has lessons for modern tech, and how cultural context influences what we call “knowledge.” Jessica also discusses the rise of AI librarians, the problem of “AI slop,” and the need for collaborative, human-centered knowledge ecosystems. You can learn more about her work at Ontology Pipeline and find her writing and talks on LinkedIn.Check out this GPT we trained on the conversationTimestamps00:00 Stewart Alsop welcomes Jessica Talisman to discuss Contextually, ontologies, and how controlled vocabularies ground scalable systems.05:00 They compare philosophy's ontology with information science, linking meaning, categorization, and sense-making for humans and machines.10:00 Jessica explains why SQL and Postgres can't capture knowledge complexity and how neuro-symbolic systems add context and interoperability.15:00 The talk turns to library science's split from big data in the 1990s, metadata schemas, and the FAIR principles of findability and reuse.20:00 They discuss neutrality, bias in corporate vocabularies, and why “touching grass” matters for reconciling internal and external meanings.25:00 Conversation shifts to interpretability, cultural context, and how Western categorical thinking differs from China's contextual knowledge.30:00 Jessica introduces process knowledge, documentation habits, and the danger of outsourcing how-to understanding.35:00 They explore knowledge as habit, the tension between break-things culture and library design thinking, and early AI experiments.40:00 Libraries' strategic use of AI, metadata precision, and the emerging role of AI librarians take focus.45:00 Stewart connects data labeling, Surge AI, and the economics of good data with Jessica's call for better knowledge architectures.50:00 They unpack content lifecycle, provenance, and user context as the backbone of knowledge ecosystems.55:00 The talk closes on automation limits, human-in-the-loop design, and Jessica's vision for collaborative consulting through Contextually.Key InsightsOntology is about meaning, not just data structure. Jessica Talisman reframes ontology from a philosophical abstraction into a practical tool for knowledge management—defining how things relate and what they mean within systems. She explains that without clear categories and shared definitions, organizations can't scale or communicate effectively, either with people or with machines.Controlled vocabularies are the foundation of AI literacy. Jessica emphasizes that building a controlled vocabulary is the simplest and most powerful way to disambiguate meaning for AI. Machines, like people, need context to interpret language, and consistent terminology prevents the “hallucinations” that occur when systems lack semantic grounding.Library science predicted today's knowledge crisis. Stewart and Jessica trace how, in the 1990s, tech went down the path of “big data” while librarians quietly built systems of metadata, ontologies, and standards like schema.org. Today's AI challenges—interoperability, reliability, and information overload—mirror problems library science has been solving for decades.Knowledge is culturally shaped. Drawing from Patrick Lambe's work, Jessica notes that Western knowledge systems are category-driven, while Chinese systems emphasize context. This cultural distinction explains why global AI models often miss nuance or moral voice when trained on limited datasets.Process knowledge is disappearing. The West has outsourced its “how-to” knowledge—what Jessica calls process knowledge—to other countries. Without documentation habits, we risk losing the embodied know-how that underpins manufacturing, engineering, and even creative work.Automation cannot replace critical thinking. Jessica warns against treating AI as “room service.” Automation can support, but not substitute, human judgment. Her own experience with a contract error generated by an AI tool underscores the importance of review, reflection, and accountability in human–machine collaboration.Collaborative consulting builds knowledge resilience. Through her consultancy, Contextually, Jessica advocates for “teaching through doing”—helping teams build their own ontologies and vocabularies rather than outsourcing them. Sustainable knowledge systems, she argues, depend on shared understanding, not just good technology.

Today's guest is Jason Veiock, Founder & CEO at Bearing. Founded in 2025, Bearing's software solution digitally transforms corporate security on ServiceNow. Their expert team, which spans leadership of converged Global Security programs to the management of Global Security Operations Centers (GSOCs), brings a wealth of firsthand knowledge to address the persistent challenges their clients face. Bearing are committed to delivering transformative solutions that redefine security management for the modern enterprise.Jason is a data-driven and risk-informed security executive with a focus on strategy development, enhanced resilience and business enablement. He is successful in building and leading teams defending against full-spectrum threats spanning the cyber, physical and global security realms. He has a proven track record in managing programs, vendors and budget with on-time execution & delivery. Jason is experienced in both the corporate and government sectors as a seasoned law enforcement, intelligence and security professional.In the episode, Jason discusses:0:00 Ex-law enforcement founder now digitizing corporate security via ServiceNow3:36 As AI is reshaping founders, experience and critical thinking matter5:04 Solving physical security inefficiencies through practitioner-led workflow automation9: 19 Unifying corporate security and operations natively on ServiceNow12:18 Using AI on ServiceNow to detect workplace threats and support HR17:10 How workflow automation boosts security efficiency, consistency and ROI19:28 Why balancing AI agents versus scripted workflows is key startup challenge22:10 Driving Bearing's success by balancing security expertise with ServiceNow skillsTo find out more about all the great work happening at Bearing, check out the website www.getyourbearing.com

People ask "how can I interview for TOP ServiceNow talent if I don't know much about ServiceNow".  This episode teaches you- The 3 Characteristics of TOP ServiceNow talent.- Creating "hard to fake" questions that reveal those characteristics.- Setting up virtual test environments.MENTIONED IN THIS EPISODE:- Understanding the limits of personal performance- Success on ServiceNow, without ServiceNowABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is just some guy.Sponsor Us!

India is the 2nd largest startup ecosystem now. But, can it be at par with Silicon Valley?With 37 years of experience in the valley, Avanish sahai believes it can. But what made Silicon Valley the ultimate startup ecosystem? It was investors, universities and an environment where people dreamed to come live and work. And, in the last 25 years India has been going through the same transformation. And the changes are nothing short of  admirable.Avanish started his career from a Mckinsey office in 1999 which ideated India's software dream,  with policy changes the country needed to lead in Technology. Since then, he's held senior roles at Oracle, Salesforce, ServiceNow, and Google Cloud, and served on HubSpot's board through its journey from $500M to $2B.Avanish talks with great passion about startups that are disrupting the world today, taking lessons from small companies that took over legends who were believed to be indestructible. Even with all the hype around AI, Avanish reminds us that ultimately it's all about people. 0:00 – Trailer1:13 – 37 years in Silicon Valley2:33 – McKinsey's “Vision 2020” for India (in 1980)7:30 – When only $8 was allowed for migrants to the U.S.?9:48 – “India is the ultimate definition of a startup ecosystem”11:30 – How openness to the world has changed India13:08 – India's tech stack should go global14:09 – Why “India is hot” right now17:41 – Global disruptors building for the world19:48 – Think big and fail often24:09 – HubSpot: Single product → multi-product → platform27:11 – How today's startups can compete with legends30:45 – Salesforce had APIs from day one (in 1999)35:51 – How AI is redefining Legends vs. startups41:51 – Life as a Stanford DCI fellow42:53 – How should the world adapt for 20–25 extra years?45:29 – How to spot the right wave and players in Career45:16 – Get mentors, stay curious, and take risks48:00 – Why it's still all about PEOPLE51:53 – How AI could disrupt vertical SaaS industries-------------India's talent has built the world's tech—now it's time to lead it.This mission goes beyond startups. It's about shifting the center of gravity in global tech to include the brilliance rising from India.What is Neon Fund?We invest in seed and early-stage founders from India and the diaspora building world-class Enterprise AI companies. We bring capital, conviction, and a community that's done it before.Subscribe for real founder stories, investor perspectives, economist breakdowns, and a behind-the-scenes look at how we're doing it all at Neon.-------------Check us out on:Website: https://neon.fund/Instagram: https://www.instagram.com/theneonshoww/LinkedIn: https://www.linkedin.com/company/beneon/Twitter: https://x.com/TheNeonShowwConnect with Siddhartha on:LinkedIn: https://www.linkedin.com/in/siddharthaahluwalia/Twitter: https://x.com/siddharthaa7-------------This video is for informational purposes only. The views expressed are those of the individuals quoted and do not constitute professional advice.Send us a text

Join host Bobby Brill as he sits down with ServiceNow's AI legal and governance experts to break down the complex world of AI regulations. Andrea LaFontain (Director of AI Legal), Ken Miller (Senior Director of Product Legal), and Navdeep Gill (Staff Senior Product Manager, Responsible AI) explain how organizations can navigate the growing landscape of AI compliance. In this episode, you'll learn about three major regulatory approaches: the risk-based EU AI Act, Colorado's algorithmic discrimination law, and the NIST voluntary framework. The experts discuss practical strategies for complying with multiple regulations simultaneously, using the EU AI Act as a baseline and measuring the delta for new requirements. Key topics covered:- Why proactive compliance matters before regulations fully take effect - How AI Control Tower helps discover and manage AI systems across your enterprise - The exponential math behind AI compliance (vendors, employees, third parties) - Setting up governance policies for high-risk AI use cases - Timeline for major compliance deadlines (Colorado June 2026, EU August 2026) - The real costs of waiting for your first violation Whether you're managing AI deployment, working in compliance, or trying to understand the regulatory landscape, this episode provides actionable insights on building responsible AI governance infrastructure. Guests - Andrea LaFountain -Director, AI Legal Ken Miller - Senior Director, Product Legal Navdeep Gill - Staff Senior Product Manager, Responsible AI Host - Bobby Brill Chapters:00:00 Introduction to AI and Regulations 00:45 Meet the Experts 01:52 Overview of Key AI Regulations 03:03 Compliance Strategies for AI Regulations 07:33 ServiceNow's AI Control Tower 14:02 Challenges and Risks in AI Governance 16:04 Future of AI Regulations 18:34 Conclusion and Final ThoughtsSee omnystudio.com/listener for privacy information.

Join host Bobby Brill as he sits down with ServiceNow's AI legal and governance experts to break down the complex world of AI regulations. Andrea LaFontain (Director of AI Legal), Ken Miller (Senior Director of Product Legal), and Navdeep Gill (Staff Senior Product Manager, Responsible AI) explain how organizations can navigate the growing landscape of AI compliance. In this episode, you'll learn about three major regulatory approaches: the risk-based EU AI Act, Colorado's algorithmic discrimination law, and the NIST voluntary framework. The experts discuss practical strategies for complying with multiple regulations simultaneously, using the EU AI Act as a baseline and measuring the delta for new requirements. Key topics covered:- Why proactive compliance matters before regulations fully take effect - How AI Control Tower helps discover and manage AI systems across your enterprise - The exponential math behind AI compliance (vendors, employees, third parties) - Setting up governance policies for high-risk AI use cases - Timeline for major compliance deadlines (Colorado June 2026, EU August 2026) - The real costs of waiting for your first violation Whether you're managing AI deployment, working in compliance, or trying to understand the regulatory landscape, this episode provides actionable insights on building responsible AI governance infrastructure. Guests - Andrea LaFountain -Director, AI Legal Ken Miller - Senior Director, Product Legal Navdeep Gill - Staff Senior Product Manager, Responsible AI Host - Bobby Brill Chapters:00:00 Introduction to AI and Regulations 00:45 Meet the Experts 01:52 Overview of Key AI Regulations 03:03 Compliance Strategies for AI Regulations 07:33 ServiceNow's AI Control Tower 14:02 Challenges and Risks in AI Governance 16:04 Future of AI Regulations 18:34 Conclusion and Final ThoughtsSee omnystudio.com/listener for privacy information.

In this Community Week special, host Lauren McManamon is joined by fellow advocate Kristy Merriam and guest Dharti Shah, a Certified Technical Architect, to discuss the intersection of career, community, and parenting. From Dharti’s journey through the CTA program to the shared experiences she and Kristy have as mothers of children on the autism spectrum, the conversation explores how personal challenges shape professional growth, how ServiceNow skills translate into life lessons, and the importance of support systems, both at home and in the developer community. ⏱️ Timestamps 00:00 Introduction of Hosts 01:43 Introduction of Guest, Dharti Shah 05:29 Discussing the ServiceNow Certified Technical Architect (CTA) Program 09:27 Balancing Work, Parenting, and Going Above and Beyond 18:16 New Perspectives Offered By Parenting 19:31 The Importance of "The Village" We Surround Ourselves With 21:30 Misconceptions About Being Working Parents 26:16 Advice For Women In Tech 31:28 Tech Trends Impacting Work Life, Home Life, and the Neurodivergent Community 37:51 Final Words of Wisdom 39:43 Conclusion

If Caleb Hammer hosted a show for CIOs, this would be the episode.

In this Community Week special, host Lauren McManamon is joined by fellow advocate Kristy Merriam and guest Dharti Shah, a Certified Technical Architect, to discuss the intersection of career, community, and parenting. From Dharti’s journey through the CTA program to the shared experiences she and Kristy have as mothers of children on the autism spectrum, the conversation explores how personal challenges shape professional growth, how ServiceNow skills translate into life lessons, and the importance of support systems, both at home and in the developer community. ⏱️ Timestamps 00:00 Introduction of Hosts 01:43 Introduction of Guest, Dharti Shah 05:29 Discussing the ServiceNow Certified Technical Architect (CTA) Program 09:27 Balancing Work, Parenting, and Going Above and Beyond 18:16 New Perspectives Offered By Parenting 19:31 The Importance of "The Village" We Surround Ourselves With 21:30 Misconceptions About Being Working Parents 26:16 Advice For Women In Tech 31:28 Tech Trends Impacting Work Life, Home Life, and the Neurodivergent Community 37:51 Final Words of Wisdom 39:43 Conclusion

In this episode of the ServiceNow UK&I Executive Circle Podcast, host Kat Finch speaks with Nick Pearson, CIO of Ricoh Europe, about how the company has successfully evolved from a traditional manufacturer to a technology-driven services business. Nick discusses the complex macro trends impacting European organisations, from shifting business models and tightening margins to the growing need for operational agility. He reflects on Ricoh’s 20-year transformation journey, highlighting how the company has remained resilient by continually pivoting, empowering change-makers, and fostering a culture of innovation. The conversation explores the intersection of people and technology in driving digital transformation. Nick shares Ricoh's forward-thinking approach to AI governance and responsible innovation, alongside key themes such as: The rise of technical roles reshaping today's workplace. Building the skills and mindsets needed for a digital-first workforce. Simplifying processes and using sentiment analysis to enhance document management. Ricoh's vision to make work easier, smarter, and more human. How leadership, collaboration, and curiosity are shaping the workplace of the future. Tune in for a thoughtful discussion on how leadership, collaboration, and curiosity are shaping the digital workplace of the future. If you’ve got an idea for a topic, would like to propose a guest for the show or discuss any of the points raised in this episode with a ServiceNow representative, just send an email to executivecircleuki@servicenow.com And if you are not already an EXECUTIVE CIRCLE member and would like to learn more about our exclusive membership and all the benefits it brings, please visit. See omnystudio.com/listener for privacy information.

On this episode of How We Got There, I am joined by Rey Perera who is the Co-Founder and CEO of Gridmate. He shares his story as moving from an SDR to an enterprise AE at another Salesforce ISV before jumping into co-founding Gridmate along Hicham El Mansouri. Rey talks about how they build a business with diversity as if you look at their team, they are located all across the world and come from a number of cultural backgrounds. It helps deliver outstanding customer support that is clear to see in their AppEx reviews. I met Rey years ago but you will see him and his team at many of the Salesforce events around the world. We discuss how they decide on which events to sponsor and the ROI around them from a sales and marketing pov. It's not all about direct ROI when considering which Dreamin, World Tour/Agentforce, and Dreamforce events to sponsor. Their investment in the ecosystem goes deep, working with their team to take at least 3 certifications (that are fully paid and incentivized!) per year to help them in their work and their careers. This episode is brought to you by Tequity Advisors . Tequity Advisors is a global sell-side M&A advisory firm with core expertise in SaaS and ISVs, Salesforce, ServiceNow, SAP, Microsoft, all things Data and AI, and the hyper scaler MSP cloud ecosystems with a focus on the Salesforce ecosystem and beyond! 

Join host Jaeden Schafer as he welcomes Brian Solis, Senior Innovation Leader at ServiceNow, to discuss the transformative power of AI in enterprise workflows. Discover how AI is reshaping industries, the importance of human orchestration, and the future of work in a rapidly evolving technological landscape.Mindshift Book

See Azure SRE Agent transform your DevOps workflow from reactive firefighting to proactive reliability engineering. This demo showcases end-to-end incident management with ServiceNow integration, custom runbook automation, and intelligent source code analysis. Watch as incidents automatically trigger diagnosis, mitigation, root cause analysis, create GitHub tickets, and hand off to coding agents—plus get a preview of scheduled task capabilities that automate repetitive operations, freeing your team to focus on innovation and critical business insights. Chapters 00:00 - Introduction 07:51 - Demo: AI-Powered Root Cause Analysis via Source Code Integration 08:27 - Demo: Auto-Generated Dev Tickets in GitHub & Azure DevOps 09:50 - Demo: Seamless Handoff to Coding Agent for Automated Fixes 11:28 - Coming Soon: Scheduled Tasks - Automate Repetitive Work, Focus on Innovation 12:10 - Demo: Post-Deployment Health Checks and Prevention Recommended resources Azure Portal Learn page Public preview blog YouTube Connect Scott Hanselman | Twitter/X: @SHanselman Azure Friday | Twitter/X: @AzureFriday Azure | Twitter/X: @Azure

See Azure SRE Agent transform your DevOps workflow from reactive firefighting to proactive reliability engineering. This demo showcases end-to-end incident management with ServiceNow integration, custom runbook automation, and intelligent source code analysis. Watch as incidents automatically trigger diagnosis, mitigation, root cause analysis, create GitHub tickets, and hand off to coding agents—plus get a preview of scheduled task capabilities that automate repetitive operations, freeing your team to focus on innovation and critical business insights. Chapters 00:00 - Introduction 07:51 - Demo: AI-Powered Root Cause Analysis via Source Code Integration 08:27 - Demo: Auto-Generated Dev Tickets in GitHub & Azure DevOps 09:50 - Demo: Seamless Handoff to Coding Agent for Automated Fixes 11:28 - Coming Soon: Scheduled Tasks - Automate Repetitive Work, Focus on Innovation 12:10 - Demo: Post-Deployment Health Checks and Prevention Recommended resources Azure Portal Learn page Public preview blog YouTube Connect Scott Hanselman | Twitter/X: @SHanselman Azure Friday | Twitter/X: @AzureFriday Azure | Twitter/X: @Azure

Microsoft Reporter Aaron Holmes talks with TITV Host Akash Pasricha about the $38 billion AWS-OpenAI compute deal and the practical challenges of deploying AI agents in the enterprise. We also talk with StarCloud Co-Founder & CEO Philip Johnston about launching an NVIDIA H100 GPU into space, its core cooling technology, and their business model. Then, Google Cloud VP Oliver Parker discusses their AI go-to-market strategy, the TPU platform, and their strong earnings results, and we get into the enterprise AI adoption hurdles and ServiceNow's heterogeneous chip stack with Vice Chairman Nick Tzitzon. Finally, Tubi CEO Anjali Sud explains how the free, ad-supported streaming service reached profitability and their 'Free Forever' philosophy.Articles discussed on this episode:https://www.theinformation.com/briefings/openai-aws-sign-38-billion-cloud-dealhttps://www.theinformation.com/articles/anthropic-aws-give-customers-ai-agents-helping-handTITV airs on YouTube, X and LinkedIn at 10AM PT / 1PM ET. Or check us out wherever you get your podcasts.Subscribe to: - The Information on YouTube: https://www.youtube.com/@theinformation4080/?sub_confirmation=1- The Information: https://www.theinformation.com/subscribe_hSign up for the AI Agenda newsletter: https://www.theinformation.com/features/ai-agenda

What if removing friction isn't enough? Samsara's "Project Wow" challenges the entire CX industry to stop fixing problems and start creating experiences that make customers gasp.Join hosts Chuck Moxley and Nick Paladino as they talk with Emma Sopadjieva, Head of Customer Experience Strategy at Samsara. With experience from Medallia, Eventbrite, and ServiceNow, Emma reveals why 90% of customer experience work is influence without authority—not data analysis. She shares how Samsara brought their entire executive team together for full-day workshops to identify five moments across the customer journey where they could create "wow" experiences, pushing every initiative from fixing pain points to delivering 10-star moments. Emma also unveils the game-changing concept of predictive NPS, using thousands of variables to identify unhappy customers before they even tell you—and activating customer success teams six months before renewal conversations.Key Actionable Takeaways:Master influence without authority by making others the hero - CX teams don't own product or support, so align insights to stakeholder metrics and show how your recommendations make them successfulStart with quick wins before long-term transformation - Launch purchase win-loss and renewal experience programs first to build credibility while working toward your five-year customer 360 visionPredict customer experience, not just renewal risk - Build predictive NPS models using behavioral data to catch at-risk customers six months early, when you can still save themWant more tips and strategies about creating frictionless digital experiences? Subscribe to our newsletter!https://www.thefrictionlessexperience.com/frictionless/Download the Black Friday/Cyber Monday eBook: http://bluetriangle.com/ebook-Emma Sopadjieva's LinkedIn: https://www.linkedin.com/in/emmasopadjieva/Nick Paladino's LinkedIn: https://linkedin.com/in/npaladinoChuck Moxley's LinkedIn: https://linkedin.com/in/chuck-moxleyChapters:(00:00) Introduction (03:00) What Samsara does - IoT hardware and software for physical operations(04:00) Key lessons from Medallia, ServiceNow, and Eventbrite(05:00) Why 90% of CX work is influence without authority, not data(08:00) Making stakeholders the hero to drive change(09:00) Balancing quick wins with long-term transformation strategy(12:00) Project Wow - Creating 10-star experiences across the customer journey(15:00) Five moments that matter and executive ideation workshops(17:00) Measuring ROI of wow moments and delight(19:00) Turning NPS improvements into quantified revenue impact(22:00) Predictive NPS - Identifying unhappy customers before they tell you(25:00) Using 5,000+ variables to catch churn risk six months early(27:00) Building frictionless UX across physical and digital worlds(30:00) CX teams as connective tissue across siloed functions(32:00) Why technology doesn't equal experience(34:00) The problem with AI chatbots in customer service(35:00) Conclusion

Michael chats with Elevsis Delgadillo, Senior Vice President of Customer Success at KeenStack. Together, they discuss KeenStack's AI-Powered Healthcare Referral Management Solution Powered by the ServiceNow AI Platform. Their discussion focuses on how the AI-powered solution has helped to overcome challenges with referral breakdowns, how KeenStack helps customers understand how to use AI in ways that deliver measurable success, how AI could reshape the referral process and patient journeys moving forward, appeals and grievances, and much more. To learn more about KeenStack and ServiceNow at www.keenstack.com.

ServiceNow and Netflix are splitting their stock in late 2025! In this video, we break down ServiceNow's 5-for-1 split (happening in December) and Netflix's 10-for-1 split (in November).We dive into the key reasons why high-growth companies like these, which have seen awesome revenue growth, choose to split their stock, including the often-overlooked motivation of managing employee stock awards and incentives.Is a stock split a sign of a coming stock price increase? Historically, stocks tend to do well immediately after a split, but we explain why the real long-term focus should be on Free Cash Flow per Share and continued growth. Join us on Discord with Semiconductor Insider, sign up on our website: www.chipstockinvestor.com/membershipSupercharge your analysis with AI! Get 15% of your membership with our special link here: https://fiscal.ai/csi/Sign Up For Our Newsletter: https://mailchi.mp/b1228c12f284/sign-up-landing-page-short-formChapters:0:00:00 - Netflix & ServiceNow Stock Splits0:01:30 - ServiceNow's 5-for-1 Split Details0:01:57 - What ServiceNow Does (Workflow Automation, AI, Nvidia Relationship)0:03:55 - The Primary Reason for the ServiceNow Stock Split (Employee Compensation)0:05:30 - Netflix's 10-for-1 Split Details and Key Drivers (Global Expansion, Ad Tiers)0:06:40 - Stock Split Explained: Why More Shares Doesn't Equal More Value0:08:45 - The REAL Reason Split Stocks Often Keep Rising0:09:40 - What Long-Term Investors Should ACTUALLY Focus On If you found this video useful, please make sure to like and subscribe!*********************************************************Affiliate links that are sprinkled in throughout this video. If something catches your eye and you decide to buy it, we might earn a little coffee money. Thanks for helping us (Kasey) fuel our caffeine addiction!Content in this video is for general information or entertainment only and is not specific or individual investment advice. Forecasts and information presented may not develop as predicted and there is no guarantee any strategies presented will be successful. All investing involves risk, and you could lose some or all of your principal. #netflix #servicenow #nowstock #nflxstock #semiconductors #chips #investing #stocks #finance #financeeducation #silicon #artificialintelligence #ai #financeeducation #chipstocks #finance #stocks #investing #investor #financeeducation #stockmarket #chipstockinvestor #fablesschipdesign #chipmanufacturing #semiconductormanufacturing #semiconductorstocks Nick and Kasey own shares of Netflix and Servicenow

In der heutigen Folge sprechen die Finanzjournalisten Philipp Vetter und Holger Zschäpitz über ein Drama bei der Fed, KI-Fantasie bei Caterpillar und Nvidias Sprung über die 5-Billionen-Dollar-Marke. Außerdem geht es um Micron Technology, SK Hynix, AMD, Broadcom, Samsung, Seagate Technology, Fiserv, ServiceNow, Carvana, Adidas, Puma, SAP, Deutsche Bank, DWS, Airbus, Boeing, Mercedes-Benz, BMW, BASF, Arista Networks, Nokia. Wir freuen uns an Feedback über aaa@welt.de. Noch mehr "Alles auf Aktien" findet Ihr bei WELTplus und Apple Podcasts – inklusive aller Artikel der Hosts und AAA-Newsletter.[ Hier bei WELT.](https://www.welt.de/podcasts/alles-auf-aktien/plus247399208/Boersen-Podcast-AAA-Bonus-Folgen-Jede-Woche-noch-mehr-Antworten-auf-Eure-Boersen-Fragen.html.) [Hier] (https://open.spotify.com/playlist/6zxjyJpTMunyYCY6F7vHK1?si=8f6cTnkEQnmSrlMU8Vo6uQ) findest Du die Samstagsfolgen Klassiker-Playlist auf Spotify! Disclaimer: Die im Podcast besprochenen Aktien und Fonds stellen keine spezifischen Kauf- oder Anlage-Empfehlungen dar. Die Moderatoren und der Verlag haften nicht für etwaige Verluste, die aufgrund der Umsetzung der Gedanken oder Ideen entstehen. Hörtipps: Für alle, die noch mehr wissen wollen: Holger Zschäpitz können Sie jede Woche im Finanz- und Wirtschaftspodcast "Deffner&Zschäpitz" hören. +++ Werbung +++ Du möchtest mehr über unsere Werbepartner erfahren? [**Hier findest du alle Infos & Rabatte!**](https://linktr.ee/alles_auf_aktien) Impressum: https://www.welt.de/services/article7893735/Impressum.html Datenschutz: https://www.welt.de/services/article157550705/Datenschutzerklaerung-WELT-DIGITAL.html

market-moving events. The spotlight is on tech with earnings from heavyweights like Microsoft, Google, Meta, and ServiceNow set to hit after the bell. The Fed announcement and Chair Powell's press conference are front and center today, followed by U.S.–China trade talks at tomorrow's APEC Summit. Markets are leaning into a positive narrative—particularly across the tech sector—while energy, healthcare, and materials trail behind. We'll break down the earnings movers, from CAT and GE Healthcare to CVS and Visa, and what all this means for the market's next move.

US President Trump said the meeting with Chinese President Xi will be three hours long before returning back to the US; says things will work out very well with Xi on Thursday.European and US equity futures are mixed; NQ outperforms, boosted by NVIDIA as it nears USD 5tln market cap.USD is firmer in the run-up to FOMC, AUD leads as hot CPI dashes RBA rate cut hopes.Fixed income contained awaiting the FOMC, with a mild bearish bias potentially stemming from positive trade updates.XAU returns back above USD 4k/oz, LME Copper reaches new ATHs amid positive US-China trade optimismUS Pending Homes (Sep), FOMC & BoC Policy Announcements; US President Trump to meet South Korea's Leader, Speakers including Fed Chair Powell & BoC's Macklem, Supply from the US.Earnings from Meta, Microsoft, Alphabet, ServiceNow, Starbucks, eBay, Verizon, Boeing, CVS, Caterpillar, Etsy, Centene, Phillips 66.Read the full report covering Equities, Forex, Fixed Income, Commodites and more on Newsquawk

Amit Zavery, President, Chief Product Officer, and Chief Operating Officer at ServiceNow, sits down to talk with Bob Evans in this special episode of Cloud Wars Live. They dive deep into how ServiceNow's AI Experience is transforming enterprise workflows through automation, governance, and personalization. Zavery outlines a bold vision for delivering real ROI and trusted AI at scale.Reimagining Workflow with AI Experience The Big Themes:ServiceNow's AI Experience Is About Unified, Actionable Intelligence: Amit Zavery describes ServiceNow's AI Experience as more than a conversational interface, it's an orchestrated, end-to-end workflow platform that integrates voice, text, image recognition, agents, and enterprise systems. It's designed to eliminate the “spare part world” of fragmented tools and disconnected apps. By delivering one multimodal, multilingual interface, ServiceNow enables users to not just find information, but actually complete tasks and workflows.AI Governance and Control Are Built In, Not Bolted On: The AI Control Tower is ServiceNow's answer to one of the biggest enterprise challenges: AI governance. With this feature, companies can discover, monitor, and manage all AI usage, not only from ServiceNow but across third-party systems, too. CIOs and CISOs gain the ability to track who is using what AI systems, what agents are doing, and what data is being accessed.Industry-Specific Use Cases Drive Real-World AI Value: Enterprise AI Zavery says must be contextual, curated, and tightly integrated with business processes. ServiceNow is collaborating with customers like AstraZeneca (pharma), BT (telecom), and Rossmann (retail) to deploy agentic AI that delivers real value in vertical-specific environments. These aren't generic AI chatbots; they're intelligent agents embedded in workflows that help store managers order inventory, researchers manage supply chains, and employees navigate complex rules.The Big Quote: “I call it the spare part world we are in right now, and it's a very difficult thing for a lot of the leaders to really keep up with it. One to know, what are you using? How are you using it? What is the ROI on it? What are the costs associated with that?” Visit Cloud Wars for more.

In today's Cloud Wars Minute, I dive into how ServiceNow is redefining enterprise automation with its new AI Experience platform.Highlights00:15 — ServiceNow has for a long time been intriguing in the way that it does not necessarily map to or compete directly against lots of the other major Cloud Wars Top 10 companies. ServiceNow has gone a different sort of route, everything they're doing from AI and workflows. The company has taken another big step with a service they introduced recently called the AI Experience.00:56 — I had a chance earlier this week to speak with ServiceNow's President, Chief Product Officer and Chief Operating Officer, Amit Zavery. Now, one of the big things that Zavery said is: "Look, just as customers got sort of over the hump of saying, okay, I've got to integrate all my applications and my databases and my systems now along comes AI."01:28 — A concern among customers has been there's going to be lots of new pieces, and the customer is going to be stuck in the middle again. Amit said that a key point here is it [AI Experience] ties together these different data types, voice, images, data, text, and everything from the people, the data and the workflows that are happening around the company.02:28 — Amit further said: "What we want to try to do here is this automation, happening with AI end-to-end, across company." So, it's not just the processes, but how the company works up and down, across the organization, and with customers and with suppliers. He said: "We're trying to ensure that customers can use AI to cut technical debt, rather than add to it."03:13 — Another big point about this was, there's lots of productivity, lots of innovation here again. He said: "Trust has never been more important." He said that the AI Experience, in tandem with the AI Control Tower from ServiceNow, is going to give customers the ability to feel very comfortable that they understand they're on top of where these AI deployments are happening.04:28 — And he talks about how ServiceNow being very open in this platform. He said: "We're finding new ways to work with the other big tech companies to ensure that customers get what they want, and that we're not forcing customers to, again, get into that big game of integration. We want more innovation and less integration." Visit Cloud Wars for more.

Jake is the founder and CEO of Serval, an AI-driven IT automation and service management platform that just raised $47M in Series A funding this week. Before founding Serval, Jake spent over five years at Verkada, where he led multiple products from 0-1 and helped scale the company across hardware and software. His years at Verkada taught him that winning in enterprise means delivering consumer-quality experiences to business buyers — a lesson that shapes how Serval turns complex IT automation into something that feels magical. In this episode, Jake and Brett dive into the lessons from Verkada that inspired Serval's founding, what it takes to disrupt entrenched enterprise categories, and practical tips for getting deeply embedded with customers and hiring high-quality candidates. In today's episode, we discuss: Why building “in existing categories” can be more powerful than creating new ones The lessons from Verkada that shaped Serval's platform strategy The customer interview question that unlocked the IT buyer's hidden pain points How Serval's automation builder uses AI to generate code-based workflows Redefining engineering and PM roles with forward-deployed engineers Keeping the hiring bar high in an AI-native startup Why there's a “land grab” moment right now in enterprise AI And much more... Where to find Jake: LinkedIn: https://www.linkedin.com/in/jakestauch/ Twitter/X: https://x.com/jakeserval Where to find Brett: LinkedIn: https://www.linkedin.com/in/brett-berson-9986094/ Twitter/X: https://twitter.com/brettberson Where to find First Round Capital: Website: https://firstround.com/ First Round Review: https://review.firstround.com/ Twitter/X: https://twitter.com/firstround YouTube: https://www.youtube.com/@FirstRoundCapital This podcast on all platforms: https://review.firstround.com/podcast References: Alex McLeod: https://www.linkedin.com/in/alexmcleodio/ Clay: https://www.clay.com Cloudflare: https://www.cloudflare.com Cursor: https://cursor.sh Filip Kaliszan: https://www.linkedin.com/in/kaliszan/ Hans Robertson: https://www.linkedin.com/in/hansrobertson Linear: https://linear.app Okta: https://www.okta.com Rippling: https://www.rippling.com Serval: https://www.serval.com/ ServiceNow: https://www.servicenow.com Verkada: https://www.verkada.com Workday: https://www.workday.com Timestamps: (02:25) Lessons from holding different product roles (07:29) Turning “hard mode” into a moat (10:49) The early days of Serval (12:59) Scratching the founder itch (14:57) Unconventional interview techniques (17:47) Solving core interview challenges (21:10) Planning the early product roadmap (23:03) The surprising power of patience (26:12) Serval's impressive technical advantage (27:35) Disrupting legacy incumbents (31:13) Building for mid-market and enterprise (33:35) Serval's enduring roadmap (36:08) How to sell to an existing market (39:16) The evolving role software plays (43:55) Building for AI that didn't exist yet (49:49) Serval's forward-deployed engineers (58:31) The hybrid PM-GM (1:00:27) “You can over-prioritize” (1:02:48) The unexpected value of panic buttons (1:04:50) What Serval looks for in new talent (1:07:01) The ultimate hiring litmus test (1:13:59) Building out Serval's go-to-market function (1:16:31) The evolving IT market in 2025

What does it take to build AI that enterprises can actually trust? That's the question I explored with Nirankush “Kush” Panchbhai, Senior Vice President of Platform Fundamentals at ServiceNow, in a conversation about AI governance, human-centered design, and how the company's AI Control Tower is reshaping enterprise adoption. Kush describes the AI Control Tower as an “air traffic controller” for AI agents, a central command center that provides visibility, accountability, and governance across every part of an organization's AI ecosystem. It embeds compliance, legal, and risk workflows directly into the development process, replacing endless approval cycles with automated guardrails that accelerate innovation rather than slow it down. The result is a system where humans remain firmly in control, supported by transparent, explainable AI that acts as a teammate rather than a tool. We also discuss how ServiceNow is helping enterprises move beyond the “POC palooza” of pilot projects that never scale. By treating AI agents as members of a digital workforce—with performance tracking, retraining, and measurable ROI—companies can finally connect investment to real outcomes. Governance, in this context, isn't a constraint; it's a catalyst for confidence and adoption. At its core, ServiceNow's philosophy is about taking the work out of work, not the human out of work. From password resets to process automation, AI is freeing employees to focus on creative, high-value problem-solving while building trust through transparency and accountability. As organizations begin managing both human and digital workforces, one question lingers: can AI governance truly become the accelerator that turns trust into enterprise-scale transformation? And what does it take to ensure AI always serves people, not the other way around? Share your thoughts after the episode.

Take a Network Break! We start with listener follow-up on security browsers, and then dive into a deep pool of Juniper vulnerabilities to pick two critical ones affecting Juniper Space. We also get an update from SonicWall that the breach of its cloud storage service affected all users of the service. Cisco announces a new... Read more »