Podcasts about ServiceNow

Алексей Кузнецов — Senior QA-инженер и автор автоматизированной системы для поиска работы через LinkedIn и e-mail. В этом выпуске он рассказывает, как написал собственные скрипты для массовых откликов через Easy Apply, рассылок запросов на рефералы и автоматического общения с получателями писем — всё с помощью AI и парсинга LinkedIn.Обсуждаем, как он построил свою систему: от найма ассистента до разработки бота, который отправил письма в 140 компаний, получил 140 рефералов и прошёл интервью в 38 из них, включая Amazon, Apple, Tesla, ServiceNow, Epic Games. Алексей показывает интерфейс своего расширения, делится результатами и объясняет, почему считает свой подход вин-вин моделью.Также в видео: сравнение конверсии в США и России, реакция получателей на AI-ответы, обход ограничений LinkedIn и Gmail, и советы тем, кто хочет внедрить такую же систему.Алексей Кузнецов (Aleksei Kuznetsov and Alek Smithov) - Senior QA Engineer LinkedIn: https://www.linkedin.com/in/sdet-qa/Telegram: https://t.me@nucleram Канал в Телеграме: https://t.me/nedyrov YouTube: https://www.youtube.com/@nedyrov ***Записывайтесь на карьерную консультацию (резюме, LinkedIn, карьерная стратегия, поиск работы в США): https://annanaumova.comКоучинг (синдром самозванца, прокрастинация, неуверенность в себе, страхи, лень) https://annanaumova.notion.site/3f6ea5ce89694c93afb1156df3c903abОнлайн курс "Идеальное резюме и поиск работы в США":https://go.mbastrategy.com/resumecoursemainГайд "Идеальное американское резюме":https://go.mbastrategy.com/usresumeГайд "Как оформить профиль в LinkedIn, чтобы рекрутеры не смогли пройти мимо": https://go.mbastrategy.com/linkedinguideМой Telegram-канал: https://t.me/prodcastUSAМой Instagram: https://www.instagram.com/prodcast.us/Prodcast в соцсетях и на всех подкаст платформахhttps://linktr.ee/prodcastUS⏰ Timecodes ⏰00:00 Начало9:33 Про бота, который помогает искать рефералы и откликаться на вакансии 18:53 Как тебе пришла в голову эта идея? Почему это было нужно?22:15 Демонстрация работы инструмента38:11 Какая конверсия из отправки письма в ответ, реферал и в собеседование с рекрутерами? 45:29 Сколько офферов ты уже получил?46:23 Будет ли скрипт и бот работать в России?51:00 Были ли отказы от людей, которым ты писал?52:47 Что будешь делать, если LinkedIn или Gmail это все обрубит? 56:30 Что можешь пожелать тем, кто ищет работу?

Scaling a company requires more than just great ideas — it demands execution, urgency and adaptability. In this episode, Dan Rogers, CEO of LaunchDarkly, shares how he has built high-performance teams and driven sustained success, drawing from his experience leading growth at Microsoft, Amazon, Salesforce and ServiceNow.Specifically, Dan covers:(03:24) Dan's passion for technology led to an early start and a journey to Silicon Valley.(06:01) Why owning a number early in a career builds strong leadership skills.(11:28) Technical audiences want guidance, not marketing — stay product-focused.(25:25) Why customer insights should shape business decisions, not pre-set playbooks.(27:19) The role of execution in validating strategy and driving competitive advantage.(30:33) Competition is a sign of success — embrace it as part of growth.(37:45) AI application releases need control; rolling back and adjusting prompts is essential.(43:04) The importance of maintaining innovation speed while ensuring software reliability.(47:50) How feature flagging and controlled rollouts help companies move fast without breaking things.(51:49) Longevity in business requires discipline — prioritize fitness, diet and personal time with the same intensity as work.Resources Mentioned:Dan Rogershttps://www.linkedin.com/in/dan-rogers-a1717a/LaunchDarkly | LinkedInhttps://www.linkedin.com/company/launchdarkly/LaunchDarkly | Websitehttps://www.launchdarkly.comThis episode is brought to you by:Leverage community-led growth to skyrocket your business. “From Grassroots to Greatness” by author Lloyed Lobo will help you master 13 game-changing rules from some of the most iconic brands in the world — like Apple, Atlassian, CrossFit, Harley-Davidson, HubSpot, Red Bull and many more — to attract superfans of your own that will propel you to new heights. Grab your copy today at FromGrassrootsToGreatness.com.Each year the US and Canadian governments provide more than $20 billion in R&D tax credits and innovation incentives to fund businesses. But the application process is cumbersome, prone to costly audits and receiving the money can take as long as 16 months. Boast automates this process, enabling companies to get more money faster without the paperwork and audit risk. We don't get paid until you do! Find out if you qualify today at https://Boast.AI.Launch Academy is one of the top global tech hubs for international entrepreneurs and a designated organization for Canada's Startup Visa. Since 2012, Launch has worked with more than 6,000 entrepreneurs from over 100 countries, of which 300 have grown their startups to seed and Series A stage and raised over $2 billion in funding. To learn more about Launch's programs or the Canadian Startup Visa, visit https://LaunchAcademy.ca.Content Allies helps B2B companies build revenue-generating podcasts. We recommend them to any B2B company that is looking to launch or streamline its podcast production. Learn more at https://contentallies.com.#Leadership #StartupGrowth #SoftwareDevelopment #Product #Marketing #Innovation #StartUp #GenerativeAI #AI

A RETHINK Retail episode in collaboration with Cognizant Retailers face increasing pressure from labor shortages, supply chain complexity, and evolving customer expectations. So what's the key to staying competitive? Smarter operations. In this episode, we team up with Cognizant to explore how operational transformation drives bottom-line success. Experts Scott TumSuden and Karthik Chandrasekar (Cognizant) and retail consultant Ian Scott reveal how the Stores 360 platform—developed with ServiceNow and Thirdera—is helping brands optimize workflows, boost employee performance, and elevate the customer experience.

Today's guest is Reija Jokinen, Senior Advisor at Sofigate. Founded in 2003, Sofigate are are the leading business technology transformation company in the Nordics. Their 800+ professionals help customers to develop the interplay between business and technology: to design, build and implement business-friendly technology solutions and successful transformations. By combining transformation expertise with low/no-code platforms and generative AI, Sofigate ensure a faster time-to-value for their customers.In the episode, Reija discusses:0:00 How she discovered ServiceNow, becoming an instructor, practice lead & developer4:35 Why helping others through ServiceNow is rewarding and inspiring7:26 Starting as a ServiceNow admin, connecting theory to practice9:25 Known as the "ServiceNow Certification Queen" with a passion for scripting courses11:06 Her Best advice: You don't need to know everything, just who to ask12:32 Goals are driven by customer needs and personal interests13:39 Advice to believe in yourself and embrace new opportunitiesTo find out more about all the great work happening at Sofigate, check out the website www.sofigate.com

Joining Peter and Jesse to talk about what's next for design is Amy Lokey, Chief Experience Officer for the enterprise software platform, ServiceNow. We'll be talking about building a team that unifies product experience with customer experience, defining experience metrics that actually matter, investing in her own growth as a leader, and the real implications of AI for digital product design.

In this episode of ServiceNow's Now Insights podcast, host Bobby Brill delves into the realm of usability and accessibility in enterprise software with special guests Aileen Hackett, Director of Product Management for Accessibility at ServiceNow, and Pratik Contractor, Senior Manager of Product Management for Accessibility and Platform Experience. The conversation covers the importance of integrating usability and accessibility, highlights innovative features like dark mode and keyboard shortcuts, and explores the role of AI in transforming and improving accessibility. Tune in to discover how ServiceNow is pioneering to make enterprise platforms more inclusive and user-friendly for everyone. Host - Bobby BrillGuests - Aileen Hackett, Pratik Contractor 00:00 Introduction and Guest Welcome01:46 Understanding Accessibility and Usability04:28 Examples of Accessibility Features06:30 Innovations in Accessibility11:04 AI and Accessibility18:52 Ethical Considerations in AI21:31 Final Thoughts and ConclusionSee omnystudio.com/listener for privacy information.

Shahin chats with Christine Law, Director & Head of ABM, Asia Pacific & Japan at ServiceNow, about bringing brand experience and ABM together. The episode covers the following: What is brand experience?How to define ABMThe mistakes marketers makeFinding the balance between strategy and uplifting the strategy Christine has worked at some of the world's most innovative and open companies, including ServiceNow, Google, Red Hat, and IBM. She and her team established and spearheaded marketing strategies and execution for these companies' top strategic accounts and fuelled multi-million pipeline and revenue growth for the Asia Pacific region. When she isn't thinking about marketing strategies for her portfolios, Christine loves exploring culinary treats in Singapore or around the world during her travels. She is fascinated with what the different cultures have on offer and appreciates the richness of diversity. Resources mentioned in this episode: Who Says Elephants Can't Dance? - Louis Gerstner _________________

In this exclusive UC Today interview, David Dungay sits down with Mike Promotico, CEO of ProTelesis, to discuss the company's game-changing partnership with Intermedia.With a strong white-label strategy and a deep focus on Microsoft Teams integrations, ProTelesis is revolutionizing how businesses adopt cloud-based CX, AI-driven collaboration, and secure archiving. If you're looking for insights into real-world Teams success stories, AI adoption, and the power of white-labeling—this is a must-watch!Microsoft Teams is everywhere—but how do businesses fully capitalize on it without losing their customer relationships? ProTelesis and Intermedia have cracked the code by leveraging white-label solutions, seamless Teams integrations, and cost-saving AI-powered tools. In this episode, we discuss:White-Labeling for Success: Why ProTelesis chose Intermedia to retain full control over customer relationshipsMicrosoft Teams Integrations: How their approach supports E3/E5 licenses, CRM platforms (Salesforce, ServiceNow, Zendesk), and custom vertical solutionsAI & Automation in Cloud Communication: The role of AI-powered tools in call recording, archiving, and contact center efficiencyCustomer Retention & Expansion Strategies: How ProTelesis is keeping clients engaged while acquiring new ones through tech-driven solutions

Today's guests are Peter Oneppo, CEO and Co-Founder and Juan Antonio Villagomez, Director of Engineering at Serenity. Founded in 2019 by a team of former ServiceNow product and sales leaders passionate about driving operational excellence on the ServiceNow platform, Serenity was created to empower teams to streamline their workflows so they can focus on the things that matter most: culture, happiness, engagement and growth.Serenity offers the only AI-powered EHS solutions natively built on ServiceNow. They empower companies to enhance efficiency, ensure compliance and prioritize employee well-being, while also safeguarding their brand reputation. Seamlessly integrating into a trusted business platform, Serenity's solutions streamline operational workflows, optimize processes and elevate data visibility - driving organizations toward true operational excellence.In the episode, Peter and Juan Antonio discuss:0:00 Peter and Juan Antonio's journey within ServiceNow and building Serenity EHS4:15 Simplifying EHS management on ServiceNow8:10 Use case of helping a customer streamline legacy apps on ServiceNow9:50 Focus on improving product adoption, AI and workplace safety11:57 How Series A funding boosts platform consolidation, AI and user experience14:22 Their collaborative, innovative culture focused on customer experience and teamwork16:05 Offering flexibility, growth, work-life balance and remote cultureTo find out more about all the great work happening at Serenity, check out the website www.serenityehs.com

Michael chats with Elevsis Delgadillo, Senior Vice President of Customer Success at KeenStack. Together, they discuss KeenStack's mission, how healthcare IT organizations support other organizations' digital transformations, how to foster successful IT change initiatives, how KeenStack expertise in implementing ServiceNow's AI-powered solutions enables digital transformation in healthcare, and much more.

Sign Up For Our Newsletter: https://mailchi.mp/b1228c12f284/sign-up-landing-page-short-formJoin us on Discord with Semiconductor Insider: https://ko-fi.com/chipstockinvestor/tiersIs ServiceNow (NOW) stock a buy now? Chip Stock Investors Nick and Kasey explain why they finally decided to buy the dip after covering NOW stock for years, including with its partnership with Nvidia (NVDA) in building enterprise AI software.Supercharge your analysis with AI! Get 15% of your membership with our special link here: https://finchat.io/csi/Safeguard your personal information with Aura's monitoring service – try it free for two weeks and see where your data might be lurking: https://aura.com/chipstockinvestor

Tracey Ryniec, Zacks Senior Stock Strategist, looks at ServiceNow, Palantir, and Palo Alto Networks. Are they deals? (0:30) - Are There Any Tech Stocks To Consider Buying During The Market Sell-off? (2:30) - Tracey's Top Stock Picks For Your Watchlist (22:45) - Episode Roundup:  NOW, PLTR, PANW

Send us a textWe are human beings, not human doings.And sometimes, the doing doesn't happen.That doesn't mean the being isn't exactly, perfectly on time.This episode of Masterful Listening is a powerful invitation to slow down and remember who you are beneath the noise. I'm joined by Patrick Tam, Vice President of Operational Excellence at ServiceNow, professor, father, and one of the most heart-centered humans I know.Patrick and I first met years ago when he was a student in one of my classes. I later became his coach, and working with him has been one of the greatest honors of my career. He reminds me, consistently, what it means to lead with integrity, humility, and humanity—all while navigating high-level success.This conversation isn't about titles or performance. It's about presence. It's about creating a life that feels real, not just impressive. It's about slowing down enough to actually listen—to yourself, to others, to what matters. Tune in for powerful reflections, unexpected wisdom, and a glimpse into what leadership looks like when it's rooted in being.The audio isn't perfect. Life isn't either. But the frequency of this one? It's undeniable.

Join us for this episode with Claire Lecarpentier, Director of Product Strategy & Operations for Platform AI at ServiceNow. After experiences in consulting and corporate venture, Claire transitioned to Product Strategy at leading enterprise service provider ServiceNow. This is a great episode if you are interested in learning how to transition from consulting or banking into the technology industry, especially at AI-driven firms. If you like the show, make sure to share it with a friend, and feel free to leave a comment, too!

In this episode, our host Torie Salem, SVP of Sales at GlideFast, sits down with Lyndsay Harris-Kyei, Head of Social Impact at ServiceNow, to discuss how technology can drive meaningful change in communities worldwide. From investing in sustainable infrastructure to empowering nonprofits with AI and digital tools, Lyndsay shares how ServiceNow's social impact initiatives are creating access to opportunity, technology, and knowledge. We also explore the ServiceNow.org Partnership with Good Grant and how it's helping nonprofits enhance efficiency through the power of the ServiceNow platform. Join us for an inspiring conversation on how businesses can scale impact and collaborate for a better future.

Live from Adobe Summit in Las Vegas, in this bonus triple header, Jon speaks with Colin Fleming (ServiceNow), Stacy Martinet (Adobe) and Billy Seabrook (IBM) about the hot topic in marketing today, AI, and what a new wave of agentic AI technology means for marketers.Timestamps00:00 - Intro00:51 - Part 1: Colin Fleming01:51 - The things people don't understand about B2B marketing03:32 - How AI is having an impact on marketing05:29 - ServiceNow's relationship with Adobe06:21 - Advice to marketers to stay on cutting edge of AI08:47 - Part 2: Billy Seabrook IBM09:17 - Where are we on this AI journey11:31 - Principles of an effective campaign using AI13:02 - How effective has AI been for IBM18:16 - What's next when AI at scale becomes the norm?21:08 - AI: a threat or an opportunity?22:06 - Part 3: Stacy Martinet22:33 - Stacy's role at Adobe23:18 - What makes great marketing for marketers?24:12 - Communicating all the changes in marketing (specifically with AI)25:15 - What is Agentic AI and what are it's use cases?28:27 - How technology is used to enhance creativity30:31 - Tips on how to utilize agentic AI31:43 - How to future proof our marketing32:48 - What goes into creating an event like Adobe Summit00:00 - Intro00:51 - Part 1: Colin Fleming01:51 - The things people don't understand about B2B marketing03:32 - How AI is having an impact on marketing05:29 - ServiceNow's relationship with Adobe06:21 - Advice to marketers to stay on cutting edge of AI08:47 - Part 2: Billy Seabrook IBM09:17 - Where are we on this AI journey11:31 - Principles of an effective campaign using AI13:02 - How effective has AI been for IBM18:16 - What's next when AI at scale becomes the norm?21:08 - AI: a threat or an opportunity?22:06 - Part 3: Stacy Martinet22:33 - Stacy's role at Adobe23:18 - What makes great marketing for marketers?24:12 - Communicating all the changes in marketing (specifically with AI)25:15 - What is Agentic AI and what are it's use cases?28:27 - How technology is used to enhance creativity30:31 - Tips on how to utilize agentic AI31:43 - How to future proof our marketing32:48 - What goes into creating an event like Adobe Summit

Newly installed Federal CIO Greg Barbaccia has called for agency CIOs to inventory licenses with the five software vendors that earn the most from federal contracts by April 2 as part of a larger software accounting initiative. Barbaccia sent an email, obtained by FedScoop, to all federal CIOs on Monday requesting that agencies “complete a software license inventory to account for the full universe of software licenses at your agency.” To start, Barbaccia called for CIOs to identify licenses with the five software vendors who do the most business with the federal government: Microsoft, Adobe, Salesforce, Oracle and ServiceNow, per a 2024 report from the Government Accountability Office. The information technology staff of the now-hobbled U.S. Agency for International Development is down to a skeleton crew capable of providing only limited support, FedScoop has learned. The group is what remains of a once-large team as the Trump administration massively scales down American foreign aid and questions emerge about the future of USAID assets and the security of government data. Only three information technology operations employees, a project manager and a contracting officer are currently working on the agency's IT staff, according to someone within USAID. That's a tiny fraction of the approximately 100 or so staffers devoted to IT before the Trump administration started in January. Jason Gray, the chief information officer who briefly served as acting administrator of the agency, is now assisting the front office with their plans for USAID, the agency source said. He's also helping to manage account activation, another USAID source said. The Daily Scoop Podcast is available every Monday-Friday afternoon. If you want to hear more of the latest from Washington, subscribe to The Daily Scoop Podcast  on Apple Podcasts, Soundcloud, Spotify and YouTube.

According to the State of Sales Enablement Report, an estimated 90% of organizations now have enablement functions, representing a 20% year-over-year increase. So with this growth in mind, how can organizations successfully implement an enablement platform that ensures long-term success? Shawnna Sumaoang: Hi, and welcome to the Win-Win podcast. I’m your host, Shawnna Sumaoang. Join us as we dive into changing trends in the workplace and how to navigate them successfully. Here to discuss this topic is Shara Simms, the Director of Global Revenue Enablement at Cloudinary. Thank you for joining us Shara. I’d love for you to tell us a little bit about yourself, your background, and your role. Shara Simms: Thanks for having me. My name’s Shara. I am from the San Francisco Bay area originally moved down to San Diego and never left, married. Two beautiful little girls. I’m the director of Global Revenue Enablement at Cloudinary. The scope of my role is not just the sales teams, but also our customer support teams as well as our partners. So the revenue enablement kind of umbrella hits all of those different teams. And I think something probably really important to call out around the role is when people hear the term enablement, a lot of times they hear or focus on just the training aspect of it. But I think it’s, it’s so much more than that. It’s strategic partnership, it’s sales process, efficiency. It’s the connector between everything going on in the product world and the go-to-market motion and how that information gets filtered down to sales or again, partners or customer support. So that’s a little bit about me and my role. Shawnna Sumaoang: Thank you Shara! We’re glad that you’re here with us. And I couldn’t agree more. I’ve seen the evolution of the enablement profession just absolutely change from kind of being focused on content or focused on training to really taking a strategic seat at the table to help lead the strategy for the organization and how we bring kind of all the go to market motions together. So I love to hear that you’re kind of overseeing that for Cloudinary today, and you have a ton of experience in both sales enablement and leadership roles. I would love for you to talk to us a little bit more about that journey into enablement and how has your approach to sales enablement evolved over the years? Shara Simms: So I actually started out in the finance world working really closely with financial advisors in a customer support manager role. Just supporting day-to-day operations internal systems processes. I was in my, my young twenties, still trying to figure out, you know, what direction I really wanted to take my career. And there was a part of me that had considered going into teaching. I had realized this, this passion that I had for just taking complex situations or overwhelming scenarios and breaking them down into digestible information. And so with that in mind, and while I was working in this support role, an opportunity came up at the same financial company to do some internal training, onboarding for financial advisors, industry best practices, that type of thing. And I think that that was really the first turning point in my career where I realized I can take my business degree and this learned, you know, financial and business literacy and combine it with adult learning. Yeah. So adult learning quickly became not just a job, but really a passion and spent a good amount of my career at this. Finance company going beyond operations and into more marketing and sales type training. From there, I eventually made a jump into tech. I was with ServiceNow for a couple of years, doing a variety of roles from strategy to learning design, and then leading a team of instructional designers and trainers. And then I eventually made the move to Cloudinary and I would say after what has been my career so far that the background of adult learning mixed with the operational and business fluency is really what has served me well. And I think even though I don’t have a background as a seller per se, that’s really the background. The adult learning background and operational and business is what I’ve been able to effectively apply into the world of tech sales and enablement. Shawnna Sumaoang: I love that. I love that operational background that you have. I think it will apply to a lot of what I’d like to talk to you about today. As I mentioned in the introduction,sales enablement is becoming more and more mainstream for a lot of organizations, and those same organizations are trying to figure out, you know, what are the right people, processes, and tools that I need to have in place. Place in order to really do enablement. Right. You know, to your point at that sort of strategic level, and I know that you guys at Cloudinary had been on a previous enablement platform, and moved over to Highspot. I’d love to understand what motivated you to reevaluate and change your enablement tech stack. Shara Simms: So yes, we did move to Highspot a few months ago. I would say there were two really big motivators there for us. The first one, one of the largest ones would be the G Suite interability. There are a lot of platforms out there that have G Suite integration, but Highspot was able to support more of an advanced use case that we had, and the specific example, the previous platform we were on, so they did integrate with Google Drive in the sense that you could make updates to your master Google documents and then those updates would flow through to the version that the sales reps accessed on the platform. I think most platforms can do that, but beyond that basic integration, we had to jump through some hoops to achieve kind of what we really wanted, which was ultimately to take our internal customer data, have that flow through the platform, and then automatically transpose onto our templated customer facing slides for things like account reviews, which saves our CSMs and our account managers just hours of time Highspot can support this, which was really important for us. Whereas the previous platform, we would’ve needed to get virtual machines like parallels, for example, which came at an incremental cost. But more than that, our security team just they weren’t thrilled with that, and it was just extra workaround. So that G Suite Interability was huge in being able to apply our internal data to the slides. And then the, the second big motivator was the administration piece of it. We are a very small team, but a mighty team. But we spent a lot of hours trying to maintain and effectively administrate our previous platform. So the ease of use on Highspot, specifically ease of use with Salesforce integration, that and G Suite was the two big motivators. Shawnna Sumaoang: m. Well I’m glad that you are now a Highspot customer and I think when you make an investment in the right tools for your teams, you wanna make sure that it’s getting adopted and, and they’re able to take full advantage of it. And I know there can be challenges sometimes when rolling out a new enablement platform in driving that adoption, along with maybe, you know, a few other challenges that come along with kind of that change management, what are some of the biggest challenges that you think enablement practitioners might face when they’re rolling out a new enablement platform, and how have you overcome some of those challenges as you prepare to launch? Shara Simms: Yeah. I think first and foremost, the challenge of having a really good and realistic strategy for the rollout and the adoption. I’ll circle back to that thought in just a moment, and the other would be, again, the hurdle of maintenance and administration. It really is time consuming and if you’re a small team without a dedicated resource, it can be challenging. So with that in mind, circling back to my original thought, which was that realistic strategy for rollout and adoption, what we did was recognize, okay, we don’t have a lot of resources here. What is going to be the most impactful thing to our teams and drive, I wouldn’t say drive adoption right out the gate, but drive that initial buy-in and the excitement from our sales teams. We all love our salespeople, but we also know that behavior change and new system adoption can definitely be a challenge. So what’s going to get them excited to where they want to use this platform? For us, we determined it was seeing that Salesforce integration before even getting into building out landing pages and navigation and fancy training curriculums. Just having that Salesforce or whatever, CRM, you may use integration with Highspot so that. The sales individuals can see the recommended content to use right there within their opportunity page. Rolling that out. Got them really excited and bought in and, and it got them asking me on a weekly basis, when are we getting this whole platform? So we took a phased approach, realistic expectations of what we could do within our given resources. Phase one, Salesforce and Highspot integration Phase two, which is where we are right now, Digital Sales Rooms customizing content and sales facing landing pages. We purposely did not want to rush this portion of it because having a really well thought out organization of content on the various landing pages or HighSpot calls ’em spots, we use the term landing page internally. I think that’s probably a really important piece. So that went into our phase two. Then lastly, phase three will be the second half of the year, all of our learning and training curriculums. Shawnna Sumaoang: I love that. I know building strong professional relationships is another key focus of yours. As you implement a new enablement platform, how do you plan to drive adoption and build excitement? As you mentioned, how critical that is just a moment ago for your programs amongst the sales teams that you support. Shara Simms: Yeah, retouching on, you know, the strategy of our phased approach, but beyond that, I think maintaining really close relationships with our sales leaders is very important. It’s something that I do, you know, ensuring that they’re bought in and that we have a measurement of success that the teams will be held to as well is critical. So for example, we’re currently tracking our sales collateral usage. Are the teams using it effectively at the right stages, what’s working, what’s not? And as part of this tracking, we have an agreement with our sales leaders going into phase two of our Highspot rollout. And the agreement is we will be tracking that the teams are using certain pieces of collateral that have been deemed. Essentially a required piece of content to share for all deals. And we’re tracking that. They share it via Highspot. So if they have their own version or own copy of the material that they send directly, we aren’t tracking that. If they didn’t send it through to Highspot, it didn’t happen. And again, the sales leaders are partnering with us to hold their teams accountable. So that kind of strategic relationship at the sales leadership level I think is really important and it’s what’s helped driving our success with adoption of the platform. Shawnna Sumaoang: I love that. As you mentioned in your introduction, shara, you have a lot of experience in training. What are some of your best practices for designing and implementing effective training, and how do you see a new enablement platform optimizing these efforts? Shara Simms: Yeah, so first and foremost, always having clearly defined and stated objectives. This is your North Star. It’s gonna help you define if the. Expectation is a behavior change if it’s truly just knowledge retention, if it’s more so a communication versus training. So without a doubt, I want to call that out as probably the most important thing, and not only stating the objective, but also having really clear alignment and agreement of those objectives with your stakeholders. Beyond that, which was maybe stating the obvious. I think a blended learning approach is always the best tactic to use as well, which is one thing I’m really excited about to build enablement on Highspot with this kind of mixed learning. We’re gonna have the ability to pull in my live webinar schedules combined with any on-demand training courses, then technical product documentation that I need the team to read as part of the overarching curriculum. And it’s all going to be on one platform and one curriculum. We also use a tool called Second Nature, which is like an AI simulation tool for sales. It’s pretty cool. And we can also integrate those AI role plays into the same high spot curriculums. So just the ease of pulling in all of those different types of learning elements into one place. It’s gonna be a really exciting second half of the year for us. I’m also really excited to build out curriculums that are role-based or skill-based. So tying in not only the learning component, but then any collateral or resources from the platform into one place based on the specific role or the specific skill gap that I am ultimately trying to solve for. I think lastly, of course, the measurement component is also key. Being able to get insights that I can actively move against and identify, you know, where do I need to spend more of my time? By rep, by individual rep scorecards. So really, really excited for all of those kind of components and pulling in the best practices of learning. Shawnna Sumaoang: On the topic of insights, as you move forward with the implementation, how do you plan to use data and insights to continue to refine your strategy and really ensure a successful launch? Shara Simms: So I mentioned before that we are tracking collateral usage. Obviously we want to know what reps are using, not using how that correlates back to one or lost deals, but also from a behavioral change perspective. We want to also use that data to help us see how well our reps are following the sales process and where we might need to double down on either reviewing the content because it’s not working or reviewing our actual process because there’s some hurdle in the way for them that we need to solve. There’s also the customer engagement cracking that we’re hoping will help move the needle. So for example, as our reps start using the digital sales rooms, if they share a proposal there and the customer views it, great, there’s an indicator for the rep to follow up, see what questions they may have if the customer doesn’t view a case study that was shared. Okay, follow up with an email, highlight the key points from that case study to ensure the customer sees it. The customer engagement tracking is going to be a really big one that we’re going to to build off of. And then the last thing I’ll say in regards to data is. Specifically sales leaders or the manager’s insights, it’s going to be really important that my team actively works with the sales managers so that they understand, you know, how to read their teams. Data and their team’s insights. Again, I keep talking about behavior change, but really putting a focus on helping the manager turn into an effective coach for their team versus just a manager, right? Manager versus coaching, and really being able to use that data to help their teams get better. So I think those are the three big points. Shawnna Sumaoang: I love that. And, and while we’re on the topic of data, and as you mentioned earlier, you’ve been working on making sure that you have the integration set up between Salesforce. And Highspot, what value do you see in this integration and what outcomes are you hoping to achieve? Shara Simms: Yeah, the Salesforce integration is wonderful. I absolutely love it. We are definitely trying to drive better use of our internal collateral. Not only just using the content, but using the right content at the right stage, and being able to easily track that. Right now it’s very manual for us. Another big piece of this is. Time efficiency. You know, no more searching around to find the piece of collateral that, that a salesperson might need. It’s gonna appear right there in the opportunity for them. And then lastly, selfishly, from an administrative perspective, gaining a lot of time back in maintaining the Salesforce integration already. The integration works seamlessly. I’ve not had. Any trouble versus our, our last platform, we really just never got it to work correctly. Anytime we would update a field name on Salesforce, we would need to manually update the field, you know, in the platform. And that’s just not the case with Highspot. It’s just all in automatic flow. It’s saved us a ton of time. Shawnna Sumaoang: I’m glad to hear that. And as we look ahead, as you look to post-launch, what are some of the key go-to-market initiatives that you’ll be focused on driving? And how will your enablement programs help support these? Shara Simms: Yeah. Our biggest initiative right now that I think is we’re gonna support is the sales process. Adherence the right collateral. Right messaging, right process, all at the right, you know, time and the right stage. This is a mix of the SFDC integration and the landing pages we’re creating in Highspot, which are going to follow more of a sales process versus product-led theme. And what I mean by that is basically being guided by the opportunity situation versus having a seller go in and say, Hey, I just need information on this product. Well, do you really? Or are you jumping straight to solutioning? Where are you right now? Are you in discovery? And you need to pull in this material and have this type of conversation? So it’s really the entire go to market. Sales process that we’re trying to refine and ensure that our sales team is again, following the actions that should be taken versus jumping straight to product or solution material. Shawnna Sumaoang: I love that. This has been fantastic. Shara, last question for you, for our audience, for folks that are looking to roll out a new enablement platform, what’s maybe one piece of advice that you would give them to set them up for success as they get started? Shara Simms: Before you start organizing your content, have a solidified agreement behind the scenes on the methodology for how you want that content to be served up to reps and what content you want to be served up for your reps. It can be really easy to fall into a bottomless pit of content. On a platform, all of the internal resources, all of the FAQs, everything that product or product marketing has ever created, and it contend to get out of hand for reps really quickly. I think it’s fine if you want all of that internal material available, but just have a really smart way that you’re organizing and serving up the content. And I’ll give you our example. So I’m sure there’s, you know, a hundred different ways to do this as a best practice and the way that I do it might not be the best way for you, but again, that’s why we did the SFDC integration first, so that just the key content. Was rolling into the opportunity while we gave ourselves extra time to really think about content organization on our backend and align with product marketing on how we were gonna organize it to be fed out to the teams. Shawnna Sumaoang: I love that. I do think that’s a fantastic tip for our audience. So Shara, thank you again so much for joining us today. I really appreciate it. To our audience, thank you for listening to this episode of the Win-Win podcast. Be sure to tune in next time for more insights on how you can maximize enablement success with Highspot.

Today's guest is Chad Sheridan, Chief Innovation Officer at NetImpact Strategies. Founded in 2009,​ NetImpact Strategies is a leading provider of digital transformation support to the U.S. federal government, renowned for its innovative solutions and comprehensive expertise. With a proven track record of driving technological advancements and modernisation initiatives, NetImpact plays a pivotal role in reshaping the digital landscape of government agencies. Chad is a results-driven executive leader with a proven track record in developing high-value programs and solutions. He enhances customer experience and efficiency by integrating business processes with technology to drive innovation and cost savings. A skilled mentor and team builder, Chad has led teams of up to 1,500 personnel, excelling in operations, project management and strategy while consistently delivering projects ahead of schedule and under budget, empowering high-performance teams and sustainable growth.In the episode, Chad talks about:His journey from nuclear engineer to CIO, driving innovation relentlessly,Driving digital transformation for federal agencies at NetImpact Strategies,How NetImpact extends ServiceNow with tailored, efficient digital solutions,Using ServiceNow for strategic management, replacing costly legacy systems,Team growth and standardizing ServiceNow solutions,How ServiceNow integrates business functions & AI enhances efficiency,Living values, customer focus, growth mindset and learning culture

In this episode, we dive into RaptorDB with Will Johnson, VP of Data Platform Engineering at ServiceNow. Will shares his background and elaborates on RaptorDB's role in optimizing ServiceNow's data platform, including its unique hybrid transactional and analytical processing (HTAP) capabilities. The episode also covers the rollout process, customer feedback, and future directions for scaling and improving RaptorDB. Guest - Will Johnson, VP of Data Platform Engineering at ServiceNowHost - Bobby Brill 00:00 Introduction00:19 Background of Will Johnson at ServiceNow01:16 Overview of RaptorDB02:16 Types of Databases and HTAP04:00 RaptorDB in Action04:33 Customer Use Cases and Benefits08:11 Technical Challenges and Solutions10:29 Internal Testing and Customer Rollout14:32 Future of RaptorDBServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community For general information about ServiceNow, visit: http://www.servicenow.comSee omnystudio.com/listener for privacy information.

In this episode, we dive into RaptorDB with Will Johnson, VP of Data Platform Engineering at ServiceNow. Will shares his background and elaborates on RaptorDB's role in optimizing ServiceNow's data platform, including its unique hybrid transactional and analytical processing (HTAP) capabilities. The episode also covers the rollout process, customer feedback, and future directions for scaling and improving RaptorDB. Guest - Will Johnson, VP of Data Platform Engineering at ServiceNowHost - Bobby Brill 00:00 Introduction00:19 Background of Will Johnson at ServiceNow01:16 Overview of RaptorDB02:16 Types of Databases and HTAP04:00 RaptorDB in Action04:33 Customer Use Cases and Benefits08:11 Technical Challenges and Solutions10:29 Internal Testing and Customer Rollout14:32 Future of RaptorDBServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community For general information about ServiceNow, visit: http://www.servicenow.comSee omnystudio.com/listener for privacy information.

Today's show: In this episode, Alex and Lon kick things off with the latest tech news — including 23andMe's dramatic collapse, MicroStrategy's half-million Bitcoin haul, and whether we're finally seeing a rebound in startup M&A. Then they sit down with three standout founders building the future across AI chips, data privacy, and healthcare. First up, Etched CEO Gavin Uberti explains why they're betting big on transformer-specific ASICs. Then, Skyflow co-founder Anshu Sharma breaks down how they're helping enterprises use LLMs without leaking private data. Finally, MedServe's team walks us through how they're securing medications in outpatient clinics and staying on the right side of the DEA.*Timestamps:(0:00) Alex kicks off the show(1:15) 23andMe bankruptcy and SPACs impact(5:23) MicroStrategy's Bitcoin strategy(8:58) Increase in M&A activity and market trends(10:06) Northwest Registered Agent - Get a 60% discount on your next LLC at https://www.northwestregisteredagent.com/twist(13:37) Browser use, agentic AI, and VC market insights(19:28) Financial responsibility in startups(20:28) Squarespace - Use offer code TWIST to save 10% off your first purchase of a website or domain at https://www.Squarespace.com/TWIST(21:56) Interview with Gavin Uberti of Etched(30:32) Fidelity Private Shares℠ - Visit ⁠https://www.fidelityprivateshares.com ! Mention our podcast and receive 20% off your first-year paid subscription.(32:12) Economic and technical aspects of chip efficiency(39:53) Etched's market demand, manufacturing, and AI scaling(43:05) Founder insights and hardware startup potential(45:43) Introduction to Skyflow and Anshu Sharma(50:19) Skyflow's growth and customer acquisition strategies(1:03:09) ServiceNow's new product and Skyflow's bullish outlook(1:06:33) M&A interest and AI stack value creation(1:12:06) Skyflow's funding and cybersecurity customer trust(1:13:12) Introduction to MedServe and Milwaukee's startup ecosystem(1:16:30) MedServ's solution to drug dispensing and diversion(1:23:05) Economic challenges and solutions for smaller facilities(1:26:50) MedServe cabinet features and use case demonstration(1:29:51) Cybersecurity and physical security of MedServe systems*Subscribe to the TWiST500 newsletter: https://ticker.thisweekinstartups.comCheck out the TWIST500: https://www.twist500.comSubscribe to This Week in Startups on Apple: https://rb.gy/v19fcp*Follow Etched:Website: https://www.etched.com/X: https://x.com/EtchedLinkedIn: https://www.linkedin.com/company/etched-ai/*Follow MedServe:Website: https://medserverx.com/X: https://x.com/MedServeRXLinkedIn: https://www.linkedin.com/company/medserverx/*Follow Skyflow:Website: https://www.skyflow.com/X: https://x.com/SkyflowAPILinkedIn: https://www.linkedin.com/company/skyflow/*Follow Alex:X: https://x.com/alexLinkedIn: ⁠https://www.linkedin.com/in/alexwilhelm*Follow Lon:X: https://x.com/Lons*Thank you to our partners:(10:06) Northwest Registered Agent - Get a 60% discount on your next LLC at https://www.northwestregisteredagent.com/twist(20:28) Squarespace - Use offer code TWIST to save 10% off your first purchase of a website or domain at https://www.Squarespace.com/TWIST(30:32) Fidelity Private Shares℠ - Visit https://www.fidelityprivateshares.com ⁠ Mention our podcast and receive 20% off your first-year paid subscription.Great TWIST interviews: Will Guidara, Eoghan McCabe, Steve Huffman, Brian Chesky, Bob Moesta, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland*Check out Jason's suite of newsletters: https://substack.com/@calacanis*Follow TWiST:Twitter: https://twitter.com/TWiStartupsYouTube: https://www.youtube.com/thisweekinInstagram: https://www.instagram.com/thisweekinstartupsTikTok: https://www.tiktok.com/@thisweekinstartupsSubstack: https://twistartups.substack.com*Subscribe to the Founder University Podcast: https://www.youtube.com/@founderuniversity1916

Forecast: Cloudy with a chance of SSRF attacks. OpenAI's skies clear, but third-party wrappers bring storms. ‍ This week's episode kicks off with a poll asking listeners which virtual assistant they use—Alexa, Siri, Google Assistant, or none at all due to privacy concerns. The results give us a snapshot of how people feel about these ubiquitous technologies and their trust levels in them. We then tackle the headlines surrounding OpenAI and the alleged "attack" on its systems. While media outlets are buzzing with claims of vulnerabilities in ChatGPT, the reality is less dramatic. A third-party wrapper using OpenAI's API introduced an SSRF vulnerability that's being actively exploited. This issue highlights the risks of insecure third-party implementations rather than flaws in OpenAI's core infrastructure. It's a reminder that integrations can be a weak link in the cybersecurity chain, and we explore how this misunderstanding has fueled sensationalized reporting. Next up is a discussion on cybersecurity labeling for consumer IoT devices that have reached their End-of-Life (EOL) or End-of-Service (EOS). The idea is to inform users when their devices will no longer receive updates, but the execution is fraught with challenges. From complex software stacks to secondary markets breaking communication chains between vendors and consumers, we unpack why this labeling initiative is easier said than done. With home networks increasingly tied to employer networks, outdated IoT devices could become major security risks, especially in remote work setups. Privacy concerns take center stage as we examine Amazon's controversial decision to eliminate the "Do Not Send Voice Recordings" feature on Echo devices starting March 28, 2025. This change means all voice data will be processed in Amazon's cloud as part of its Alexa+ upgrade, which promises advanced generative AI capabilities. Critics argue this move erodes user privacy by removing local processing options entirely, raising questions about data retention and misuse. For privacy-conscious users, this might signal the end of their relationship with Echo devices. We also cover two critical vulnerabilities making waves in the cybersecurity world. First is CVE-2025-23120, a post-authentication Remote Code Execution flaw in Veeam Backup & Replication software. Exploitable by any domain user due to weak authentication measures and unsafe deserialization practices, this vulnerability underscores why blacklist-based approaches are insufficient for robust security. Then there's CVE-2025-24813, a remote code execution vulnerability affecting Apache Tomcat servers that can be exploited with just one PUT request. This attack leverages session persistence mechanisms and deserialization processes to gain full remote access without authentication—a stark reminder of how seemingly benign requests can lead to catastrophic breaches. Finally, we touch on updates from our benevolent overlords, including insights into ServiceNow vulnerabilities and upcoming events like NoiseFest at RSAC 2025. These resources continue to provide valuable intelligence for staying ahead of emerging threats in the cybersecurity landscape. Storm Watch Homepage >> Learn more about GreyNoise >>  

This week, we discuss Google acquiring Wiz, the rise of Vibe Coding, and what really counts as legacy software. Plus, Coté runs a post-acquisition all-hands meeting. Watch the YouTube Live Recording of Episode 511 (https://www.youtube.com/live/ok8lLHFCCRY?si=aos-m8eR1iYcR12v) Runner-up Titles Tattoo “BUSINESS AS USUAL” on the inside of your eyelids BUSINESS AS USUAL One billion a month Turns out they're gonna put lions in the product. Vibe coding is outcomes-focused. Cote's AI Thunderdome Don't make me learn Think About Time VibeCOBOL I don't like the no-head Rundown Google in Fresh Talks to Buy Cybersecurity Startup Wiz for $30 Billion (https://www.wsj.com/business/deals/alphabet-back-in-deal-talks-for-cybersecurity-startup-wiz-41cd3090?mod=tech_lead_story) Intel board announces Lip-Bu Tan as new CEO (https://www.theregister.com/2025/03/12/intel_lip_bu_tan_new_ceo/) Vibe Coding AI IDEs Need Moats (https://materializedview.io/p/ai-ides-need-moats?ref=dailydev) AI coding assistant refuses to write code, tells user to learn programming instead (https://arstechnica.com/ai/2025/03/ai-coding-assistant-refuses-to-write-code-tells-user-to-learn-programming-instead/) Github Coploit does have an agent mode (https://github.com/features/copilot) AI coding assistant Cursor reportedly tells a 'vibe coder' to write his own damn code (https://techcrunch.com/2025/03/14/ai-coding-assistant-cursor-reportedly-tells-a-vibe-coder-to-write-his-own-damn-code/) Vibe Coder job listing (https://getcoai.com/careers/vibe-coder-frontend-developer-role/) Legacy Software Relevant to your Interests Saudi Arabia Buys Pokémon Go, and Probably All of Your Location Data (https://www.404media.co/saudi-arabia-buys-pokemon-go-and-probably-all-of-your-location-data/) Open R1: Update #3 (https://huggingface.co/blog/open-r1/update-3) Sonos has canceled its streaming video player (https://www.theverge.com/tech/628297/sonos-pinewood-streaming-box-canceled) ServiceNow releases no-code, low-code AI agent builder (https://www.ciodive.com/news/servicenow-yokohama-agentic-ai-low-code-development-tool/742275/) Meta Seeks to Block Further Sales of Ex-Employee's Scathing Memoir (https://www.nytimes.com/2025/03/12/technology/meta-book-sales-blocked.html) AirPods Getting Live Translation Feature Later This Year (https://www.macrumors.com/2025/03/13/airpods-live-translation-ios-19/) Clouded Judgement 3.14.25 - Authentication in the Age of AI Agents (https://cloudedjudgement.substack.com/p/clouded-judgement-31425-authentication?utm_source=post-email-title&publication_id=56878&post_id=159023089&utm_campaign=email-post-title&isFreemail=true&r=2l9&triedRedirect=true&utm_medium=email) Google allows users to personalize their Gemini conversations with new features (https://www.cnbc.com/2025/03/13/google-now-allows-users-to-personalize-their-gemini-conversations.html) Undergraduate Upends a 40-Year-Old Data Science Conjecture (https://www.wired.com/story/undergraduate-upends-a-40-year-old-data-science-conjecture/) Job Seekers Hit Wall of Salary Deflation - WSJ (https://archive.ph/Gn0F9) Something Is Rotten in the State of Cupertino (https://daringfireball.net/2025/03/something_is_rotten_in_the_state_of_cupertino) OpenStack comes to the Linux Foundation | TechCrunch (https://techcrunch.com/2025/03/12/openstack-comes-to-the-linux-foundation/?trk=feed-detail_main-feed-card_feed-article-content) Accusations of Corporate Espionage Shake a Software Rivalry (https://www.nytimes.com/2025/03/17/business/dealbook/rippling-deel-corporate-spy.html?smid=nytcore-ios-share&referringSource=articleShare) IBM Mergers: Closing on HashiCorp and Intent to Acquire Data (https://redmonk.com/rstephens/2025/03/14/ibm-hashicorp-datastax/)S (https://redmonk.com/rstephens/2025/03/14/ibm-hashicorp-datastax/)tax (https://redmonk.com/rstephens/2025/03/14/ibm-hashicorp-datastax/) Nonsense The Problem with Time & Timezones - Computerphile (https://www.youtube.com/watch?v=-5wpm-gesOY&t=7s) Southwest Airlines CEO Video via WFAA (https://www.tiktok.com/@wfaach8/video/7480585081753537835?_t=ZT-8ufHaixEbks&_r=1) Southwest Airlines Just Broke the $5 Chicken Rule, and There Goes What Once Made It Great (https://www.inc.com/bill-murphy-jr/southwest-airlines-just-broke-the-5-chicken-rule-and-there-goes-what-once-made-it-great/91161331). Conferences SREday London (https://sreday.com/2025-london-q1/), March 27-28, Coté speaking (https://sreday.com/2025-london-q1/Michael_Cote_VMware__Pivotal_Platform_Engineering_for_Private_Cloud). 10% with code LDN10 Monki Gras (https://monkigras.com/), London, March 27-28, Coté speaking. Cloud Foundry Day US (https://events.linuxfoundation.org/cloud-foundry-day-north-america/), May 14th, Palo Alto, CA NDC Oslo (https://ndcoslo.com/), May 21-23, Coté speaking. KubeCon EU (https://events.linuxfoundation.org/kubecon-cloudnativecon-europe/), April 1-4, London. SDT News & Community Join our Slack community (https://softwaredefinedtalk.slack.com/join/shared_invite/zt-1hn55iv5d-UTfN7mVX1D9D5ExRt3ZJYQ#/shared-invite/email) Email the show: questions@softwaredefinedtalk.com (mailto:questions@softwaredefinedtalk.com) Free stickers: Email your address to stickers@softwaredefinedtalk.com (mailto:stickers@softwaredefinedtalk.com) Follow us on social media: Twitter (https://twitter.com/softwaredeftalk), Threads (https://www.threads.net/@softwaredefinedtalk), Mastodon (https://hachyderm.io/@softwaredefinedtalk), LinkedIn (https://www.linkedin.com/company/software-defined-talk/), BlueSky (https://bsky.app/profile/softwaredefinedtalk.com) Watch us on: Twitch (https://www.twitch.tv/sdtpodcast), YouTube (https://www.youtube.com/channel/UCi3OJPV6h9tp-hbsGBLGsDQ/featured), Instagram (https://www.instagram.com/softwaredefinedtalk/), TikTok (https://www.tiktok.com/@softwaredefinedtalk) Book offer: Use code SDT for $20 off "Digital WTF" by Coté (https://leanpub.com/digitalwtf/c/sdt) Sponsor the show (https://www.softwaredefinedtalk.com/ads): ads@softwaredefinedtalk.com (mailto:ads@softwaredefinedtalk.com) Recommendations Brandon: Severance (https://www.google.com/url?sa=t&source=web&rct=j&opi=89978449&url=https://tv.apple.com/us/show/severance/umc.cmc.1srk2goyh2q2zdxcx605w8vtx&ved=2ahUKEwiJ95mBjZeMAxXo4skDHWOrJ3gQFnoECGwQAQ&usg=AOvVaw06Jqv4WAF89UKW2fy4RaHx) ** Matt: Geoff Huntley's blog (https://ghuntley.com/) Coté: Barthes: A Very Short Introduction (https://academic.oup.com/book/28389), Coté — When Shit Hits the Fan (https://overcast.fm/+AAxlGT9_-n8). Photo Credits Header (https://unsplash.com/photos/people-sitting-on-chairs-watching-a-game-6vAjp0pscX0)

Our council conversations continue with Councilmembers Yolanda Trout-Manuel and Kate Baldwin! Councilmember Trout-Manuel, who served as acting deputy mayor for a portion of last year, began serving on the council in January 2014 and currently represents Auburn on the Sound Cities Association (SCA) Domestic Violence Initiative Regional Task Force, SCA Children and Youth Advisory Board, National League of Cities (NLC) Hispanic Elected Officials (HELO), and the National Association of Latino Elected and Appointed Officials (NALEO). Councilmember Trout-Manuel also serves on the Auburn Prevention Coalition for the Auburn School District.  Councilmember Baldwin joined the City of Auburn in January 2022 and is in her first term. Councilmember Baldwin is a Senior Advisory Architect who consults on IT Service Management and ServiceNow software for major public and private organizations throughout the PNW and across the United States. She has worked for Milestone Technologies since 2012, going from one of the most junior consultants brought on staff, to becoming both the youngest and first female solution architect within the practice.   

In this episode, Joe connects with Lisa Wolfe, a corporate veteran with 40 years of experience in the tech industry and author of the Amazon and Barnes & Noble bestseller, Inner Fire: Protecting Your Spirit from Corporate Burnout. Lisa shares her insights on navigating the fine line between high performance and burnout in today's fast-paced corporate world.  The conversation delves into the importance of setting boundaries, recognizing early signs of burnout, and the concept of being a "spirit keeper" to maintain energy and resilience. Lisa also discusses the "be water" mindset—a philosophy she adopted early in her career to overcome obstacles and keep moving forward. Joe and Lisa explore the challenges of modern work culture, including the always-on mentality, the impact of mobile phones on focus, and the importance of building an identity outside of work. Lisa offers practical advice for both employees and leaders on how to prioritize health, manage stress, and create a sustainable work-life balance. Whether you're a corporate professional, a leader, or someone looking to protect your spirit from burnout, this episode is packed with valuable lessons and strategies to help you thrive in today's demanding work environment.Tune in to hear Lisa Wolfe's inspiring journey and learn how to keep your inner fire burning.LISA WOLFE, author of Inner Fire: Protecting Your Spirit From Corporate Burnout, has 40 years of corporate experience – spanning roles in advanced R&D, software engineering, product marketing, product management, and leadership at some of the world's leading tech corporations, including Hewlett-Packard and ServiceNow. Lisa is a passionate mentor and has focused on cutting-edge tech innovations throughout her career such as HP's e-services which was cloud before cloud. During her time at ServiceNow she created and hosted Finding Water, a podcast on digital transformation and artificial intelligence and she was a Forbes contributor on AI Thought Leadership. Lisa is a wife, mom, dog-mom, artist, avid reader, and runner, and she has a bachelor's degree in computer science from the University of California, San Diego.

In this episode, Avanish and Dennis discuss:How Freshworks evolved from a single help desk product to a multi-product platform serving 74,000 customers globally, from small businesses to enterprises like Airbus and Nucor SteelThe importance of being "pulled" by customers into new markets rather than pushing—recognizing when customers you didn't expect are adopting your productsThe challenges of building and scaling a multi-product company where products are at different maturity levels and target slightly different ICPsWhy ecosystem strategy is critical at Freshworks, including both technology integrations with thousands of partners and a services ecosystem to source and implement solutionsFreshworks' differentiated approach of building "uncomplicated" solutions in a market dominated by complexity—particularly for mid-market and low-enterprise customers (up to 20,000 employees)Dennis's philosophy of customer-centricity: "When in doubt, go talk to a customer"Building an ecosystem strategy that includes both technology integrations with thousands of partners and a global services network, with direct sales in nine countries and partner-led expansion everywhere elseAbout the HostAvanish Sahai is a Tidemark Fellow and has served as a Board Member of Hubspot since April 2018 and of Birdie.ai since April 2022. Previously, Avanish served as the vice president, ISV and Apps partner ecosystem of Google from 2019 until 2021. From 2016 to 2019, he served as the global vice president, ISV and Technology alliances at ServiceNow.  From 2014 to 2015, he was the senior vice president and chief product officer at Demandbase.  Prior to Demandbase, Avanish built and led the Appexchange platform ecosystem team at Salesforce, and was an executive at Oracle and McKinsey & Company, as well as various early-to-mid stage startups in Silicon Valley.About Dennis WoodsideDennis Woodside is the CEO and President of Freshworks. He joined Freshworks as President in 2022. Dennis has spent more than two decades at innovative companies in Silicon Valley. Previous roles include Chief Operating Officer of Dropbox and sales and strategy leadership roles at Google for more than 10 years, including CEO of Motorola Mobility after Google acquired the company.Dennis serves on the board of the Boys & Girls Club of the Peninsula in California and previously served on the boards of the American Red Cross and ServiceNow. Dennis holds a B.S. in Industrial Relations from Cornell University and a J.D. from Stanford Law School.About FreshworksFreshworks Inc. (NASDAQ: FRSH) provides people-first AI service software that organizations use to deliver exceptional customer and employee experiences. More than 72,000 companies, including American Express, Bridgestone, Databricks, Fila, Nucor, and Sony choose Freshworks' uncomplicated solutions to increase efficiency and loyalty. For the latest company news and customer stories, visit www.freshworks.com and follow us on Facebook, LinkedIn, and X.About TidemarkTidemark is a venture capital firm, foundation, and community built to serve category-leading technology companies as they scale.  Tidemark was founded in 2021 by David Yuan, who has been investing, advising, and building technology companies for over 20 years.  Learn more at www.tidemarkcap.com.LinksFollow our guest, Dennis WoodsideFollow our host, Avanish SahaiLearn more about Tidemark

“Let's go!” is the rallying cry at SilverEdge Government Solutions, according to Kirsten Renner, VP of Talent. The company specializes in technical and intelligence work for the IC and DoD communities. Kirsten also shares some great tips on how to steer clear of bad actors on social media, how to respond to opportunities you spot online, and why following up after applying for a job is key.3:23 SilverEdge Government Solutions offers security, cyber ops, intel analysis, workflow automation, and more across the IC and DoD.4:14 SilverEdge is hiring cleared professionals with backgrounds that include software and systems engineering, ServiceNow, machine learning, and intel analysis.7:20 Beware scammy recruiting practices on LinkedIn. Bad actors are getting better at making it look real. Trust and verify. Find show notes and additional links at: https://clearedjobs.net/silveredge-all-a-team-sport-podcast/_ This show is brought to you by ClearedJobs.Net. Have feedback or questions for us? Email us at rriggins@clearedjobs.net. Sign up for our cleared job seeker newsletter. Create a cleared job seeker profile on ClearedJobs.Net. Engage with us on LinkedIn, Facebook, Instagram, X, or YouTube. _

Ben Sigelman is the Co-Founder & CEO of observability platform Lightstep as well as Co-Creator of open source observability frameworks OpenTracing and OpenTelemetry. Lightstep was acquired by ServiceNow in 2021 and OpenTelemetry was released in 2019 and has since become the standard observability framework. In this episode, we dig into:The founding story for Lightstep - including the initial pivot into the ideaThe benefits Lightstep got from open sourcing OpenTracing The OpenTracing and OpenCensus merger into OpenTelemetryWhy OpenTelemetry has been so widely adopted Ben's perspective on the many companies building with OpenTelemetry todayHow their team made the decision to take the ServiceNow acquisition Company building learnings around team building (& more!)

Today's guest is Tanja Holm, Solution Area Manager for Customer Service Management at Netgain AB in Sweden. Founded in 2008, Netgain is Sweden's largest ServiceNow partner, focusing on customer needs with Swedish ownership and leadership. Their expert consultants are dedicated to ensuring effective and secure solutions for both private and public sectors. Netgain is more than a technical provider; they work closely with clients to create sustainable and value-driven solutionsTanja has been working with software services delivery for over 20 years. With a broad background in IT implementation, IT operations and process development, she has specialized in how organizations can maximize value from their tech stack allowing them to increase productivity and efficiency. Since 2017, she has been working with the ServiceNow platform, and how that can be used to improve and automate company processes, primarily in ITSM and CSM.In the episode, Tanja discusses:Her journey from business to tech, navigating challenges and leadership,Focus on process development and ServiceNow platform ownership,Working smarter with ServiceNow, replacing legacy tech efficiently,Her role combining strategy and customer-facing projects at Netgain,Leading CSM solutions at Netgain to maximize platform value,Learning continuously to enhance understanding and communication in ServiceNow,Enhancing user experience, data accuracy and staying ahead with AI,Work-life balance and passion for running marathons,Excited for growth at Netgain, running 100k and traveling in 2025

This episode of Capital H explores the transformation of corporate learning with guest Jayney Howson, SVP Global Learning & Development at ServiceNow. She shares her career journey, the integration of learning functions, ServiceNow University, and the impact of AI-driven solutions. The discussion covers business alignment, agility in learning design, and leveraging technology for personalized, in-the-flow learning. Jayney highlights the importance of innovation and human-centered learning in a rapidly evolving workplace.

Today's guest is Tarek Shamounki, US Public Sector Partner Leader at ServiceNow. Tarek leads the strategic alignment and execution of ServiceNow's partner sales strategy to deliver innovative solutions and outcomes for their federal customers. With over 20 years of experience in the federal and public sector software and SaaS industry, Tarek has a proven track record of building successful teams, structuring complex enterprise deals and growing market share.Before joining ServiceNow in April 2023, Tarek was the Chief Channel Officer for Federal Civilian at Microsoft, where he empowered field sellers and industry partners to meet the vision and mission of their federal civilian customers. He also managed the global public sector alliance with Microsoft at AvePoint, a leading cloud data management company, and supported the growth of some of our top strategic accounts in public sector. He is passionate about enabling digital transformation and innovation in the federal space.In the episode, Tarek talks about:Becoming an experienced leader in U.S. public sector and partnerships,Being customer-first, partner-driven, mission-focused and building trust,Focus on strategic partnerships, platform-first approach, government efficiency and rapid modernization,How AI shifts jobs but creates new opportunities, enabling growth,Building mission-focused offerings with partners to drive growth,ServiceNow offering big growth opportunities for committed partners.

On this episode of The Six Five Pod, hosts Patrick Moorhead and Daniel Newman discuss the latest tech news stories that made headlines. This week's handpicked topics include:   ServiceNow's major acquisition of Moveworks https://www.reuters.com/technology/servicenow-buy-ai-firm-moveworks-29-billion-tap-new-customers-2025-03-10/  Intel's new CEO: Lip-Bu Tan takes charge https://x.com/danielnewmanUV/status/1899153069470011865 https://x.com/PatrickMoorhead/status/1900229243524833302 https://www.linkedin.com/posts/daniellouisnewman_intel-ceo-activity-7305692820848136193-xUr-?utm_source=share&utm_medium=member_desktop&rcm=ACoAAA84rLgBlQEgE9kmL8ASHTy8Nkn-OcyGjwc https://x.com/YahooFinance/status/1899934659716202665 https://finance.yahoo.com/video/intel-ceo-brings-stability-investors-133356850.html  TSMC's rumored joint venture in the U.S.  https://www.reuters.com/technology/tsmc-pitched-intel-foundry-jv-nvidia-amd-broadcom-sources-say-2025-03-12/ Oracle's earnings miss amid the recent “market meltdown” https://www.cnbc.com/video/2025/03/10/oracle-misses-on-quarterly-results-raises-dividend-by-25-percent.html  Adobe's record revenue but cautious guidance  https://finance.yahoo.com/news/adobe-stock-tumbles-despite-record-120849371.html AI trade and recession risks https://x.com/danielnewmanUV/status/1900288442795479151 https://x.com/PatrickMoorhead/status/1898127308332187715   Watch the full episode and be sure to subscribe to The Six Five Pod so you never miss an episode.

The insurance industry is at an inflection point—legacy processes are still widespread, yet AI and automation are enabling smarter, more efficient workflows. But how do insurers cut through the noise and apply technology in a way that truly transforms their operations? In this episode, Matthew Grant sits down with Nigel Walsh, newly appointed at ServiceNow, to discuss how AI, digital agents and workflow automation are reshaping insurance. With 500 insurers already using ServiceNow, Nigel shares why he joined, what ServiceNow does beyond IT service management, and how its AI-powered workflows are tackling the industry's “messy middle.” Key Talking Points AI-driven insurance workflows – how ServiceNow is helping insurers streamline underwriting, claims and customer service beyond traditional IT service management. Agentic AI in action – the role of digital agents in automating insurance processes, reducing inefficiencies and enhancing decision-making. The changing face of VC funding – why AI is reshaping startup strategies, reducing team sizes and altering investment dynamics. Bridging the data gap in catastrophe insurance – lessons from California wildfires and the challenge of accurately assessing risk and rebuilding costs. Enhancing claims efficiency with AI – how insurers can leverage automation to improve claims workflows and customer experience. Navigating insurance thought leadership – the challenge of cutting through LinkedIn's noise and building meaningful industry conversations. AI adoption in 2025 and beyond – the rise of digital workers, the evolution of enterprise AI and the potential for insurers to orchestrate thousands of agents. If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. You can also contact Nigel Walsh on LinkedIn to start a conversation! Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: Explain the evolving role of AI in the insurance industry, including its influence on venture funding and business models. Define the challenges insurers face in catastrophe modeling and data accuracy for risk assessment. Identify the potential applications of AI-driven orchestration platforms in improving enterprise-wide insurance operations. If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 345 page of the InsTech website or email cpd@instech.co to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Send us a textSubscribe to AG Dillon Pre-IPO Stock Research at agdillon.com/subscribe;- Wednesday = secondary market valuations, revenue multiples, performance, index fact sheets- Saturdays = pre-IPO news and insights, webinar replays00:00 - Intro00:08 - Klarna Plans NYSE IPO at $15B Valuation  01:27 - Applied Intuition in Talks for $15B Valuation 02:36 - Anysphere Eyes $10B Valuation After Rapid ARR Growth  03:11 - Gemini Confidentially Files for IPO  03:55 - CoreWeave Signs $11.9B AI Infrastructure Deal With OpenAI  05:04 - Moveworks Acquired by ServiceNow for $2.85B  05:57 - Chainguard in Talks for $3.5B Valuation  06:31 - OpenAI and Oracle Launch $100B Stargate AI Infrastructure  08:02 - xAI Expands Memphis Data Center to 350K GPUs  08:43 - Anthropic Revenue +40% to $1.4B ARR  09:49 - Binance Secures $2B Investment From MGX  10:46 - TikTok US Deal with Oracle has High Potential

ServiceNow has announced its acquisition of MoveWorks, an enterprise AI specialist, for $2.85 billion, aiming to enhance its artificial intelligence and automation capabilities. This acquisition is expected to be finalized in the second half of 2025 and will integrate MoveWorks' AI assistant and enterprise search technology into ServiceNow's offerings. Currently, ServiceNow serves nearly 100,000 AI customers and has surpassed $200 million in annual contract revenue for its ProPlus AI offering. MoveWorks has successfully deployed its AI assistant to almost 5 million employees across various organizations, with a high adoption rate among its customers.OpenAI has launched a new suite of tools and APIs designed to help developers create AI-powered agents more efficiently. This includes the Responses API, which integrates features from existing APIs, allowing for web and file search capabilities and task automation. Additionally, Google has released Gemma 3, a powerful AI model that operates on a single graphics processing unit and supports over 35 languages, designed for developers to create AI applications across various devices. Meanwhile, Alibaba has introduced the R1 Omni model, which can read emotions from video, enhancing its computer vision capabilities.The podcast also discusses the regulatory landscape surrounding AI, highlighting OpenAI's lobbying efforts to ease regulations under the Trump administration while California lawmakers push for stricter oversight. This contrast reflects a broader tension between innovation and regulation in the tech industry. The UK Competition Authority has found that the mobile browser duopoly of Apple and Google is stifling innovation, raising concerns about competition and economic growth in the mobile market.Finally, the episode touches on Salesforce's challenges with its new AI product, AgentForce, which aims to automate customer service functions but is struggling to gain traction among clients. Mark Cuban emphasizes that AI should be viewed as a tool rather than a standalone solution, urging entrepreneurs to focus on learning how to effectively use AI. The discussion concludes with insights into the evolving role of IT departments in managing AI agents, which are increasingly taking on responsibilities traditionally held by human resources, raising questions about the future of workforce management and cybersecurity in corporate settings. Three things to know today00:00 ServiceNow Drops Billions on AI—But Will Automation Actually Deliver?05:00 Regulation Tug-of-War: OpenAI Wants Freedom, California Wants Rules, and Google & Apple Just Keep Winning08:17 AI Is a Tool, Not Magic—Salesforce Stumbles, Cuban Sets the Record Straight, and IT Takes Over HR  Supported by:  https://getnerdio.com/nerdio-manager-for-msp/   Event: : https://www.nerdiocon.com/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:LinkedIn: https://www.linkedin.com/company/28908079/YouTube: https://youtube.com/mspradio/Facebook: https://www.facebook.com/mspradionews/Instagram: https://www.instagram.com/mspradio/TikTok: https://www.tiktok.com/@businessoftechBluesky: https://bsky.app/profile/businessof.tech

We talk with Philip Elliott about his journey into and passion for the ServiceNow HR module.Philip Elliott on LinkedInPhilip Elliott on YoutubeABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is just some guy.Sponsor Us!

In this Fail Faster episode, we catch up with Derek Nohr, Director of Corporate Solutions (ServiceNow and Atlassian) at Avalara once again. We discuss his team's remarkable growth and also explore the impactful role of generative AI and Now Assist in revolutionizing ITSM. Derek shares insights on the importance of data quality for AI success and his vision for enhancing employee experiences in 2025. Tune in to discover future trends, challenges in adapting new technologies, and Derek's personal and professional resolutions for the year ahead.

In this episode of Sales Tech Deep Dive, we sit down with Abhijit Mitra, CEO of Outreach, to explore the rapidly evolving landscape of sales technology. Mitra shares his journey from leading enterprise software initiatives at Oracle, SAP, and ServiceNow to joining Outreach in 2023. He discusses how Outreach has expanded beyond sales engagement into conversation intelligence, deal management, and AI-driven forecasting, unifying once-disparate categories like sales engagement, Salesforce automation, and revenue intelligence into a $25 billion and growing market. Mitra highlights Outreach's differentiation as a "system of action", leveraging AI to streamline sales workflows, automate repetitive tasks, and provide real-time insights to sales teams. He also introduces AI-powered sales agents that proactively assist reps with prospecting and account research, reducing manual effort and improving efficiency. Additionally, he shares Outreach's broader industry focus, expanding from high-tech to telecommunications, financial services, and global enterprise customers like Siemens. The conversation also touches on the future of AI in sales, debunking misconceptions about Outreach as merely a prospecting tool, and how AI-driven workflows will reshape sales execution. Mitra envisions a world where AI partners with sales professionals, enabling them to focus on strategic conversations and relationship-building rather than administrative tasks. For those interested in learning more about Outreach, Mitra invites listeners to visit the company's newly revamped website and engage with their AI-powered SDR team. outreach.io Become a supporter of this podcast: https://www.spreaker.com/podcast/the-sales-technology-podcast--1947957/support.

Today's guest is Amanda Sandelin, ServiceNow Developer at Axians SE. Axians have seen themselves as a challenger to the existing and have built their business on trying to be closer, faster and more flexible than the largest IT suppliers. The company are responsible for innovative IT solutions that simplify for their customers. Axians is aimed at businesses that place the highest possible demands on customer service, specialist knowledge, availability and IT & telecom systems that work around the clock, 365 days a year.Axians strives to reduce their own and their customers' environmental impact. By following a detailed action plan, they ensure that their projects contribute to sustainable development. Axians help their customers achieve environmental goals such as water savings in cities, reduced fuel consumption and optimization of energy consumption. Axians has been ISO 14001 certified since 2015 and they have developed the GreenEdge application, that helps companies track and automate their sustainability efforts.In the episode, Amanda discusses:Her background & how she came into the world of ServiceNow,Seizing the mentorship opportunity to learn something new,Enjoys challenges with real-world application of ServiceNow,Prefers practical learning; real-world challenges are harder but enjoyable,How mentorship and support led to presenting at Knowledge,Rise Up is challenging but achievable while changing careers,What the near future looks like for Amanda

Timestamps:(0:00) Roy Lee's hack and Amazon's reaction(3:03) MicroStrategy's Bitcoin strategy(4:29) Market reactions to Trump's policies(6:33) Creating value in current market conditions(8:00) South by Southwest highlights(10:19) Coda. Empower your startup with Coda's Team plan for free—get 6 months at https://www.Coda.io/twist(12:03) The $20,000 electric car concept(16:18) Electric unicycles as a startup category(19:12) Vanta. TWiST listeners automate your SOC2 and get $1,000 off at http://www.vanta.com/twist(20:31) Electric unicycles trend discussion(21:31) Guest introduction: Roy Lee(23:32) Roy Lee's background and startup idea(25:41) Technical coding tests and InterviewCoder(30:14) LinkedIn Jobs. Post your first job for free at https://www.linkedin.com/twist(32:01) Amazon's reaction to InterviewCoder and Columbia's actions(37:03) Roy Lee's future and startup funding discussion(41:19) Hiring, revenue, and fundraising strategies(44:37) Venture capital dynamics and maintaining company control(47:52) Capturing audience before investment and SBF's legal issues(57:57) ServiceNow acquires Moveworks(1:00:00) Impact of Tiger's peak valuations on LPs and IRR calculations*Subscribe to the TWiST500 newsletter: https://ticker.thisweekinstartups.comCheck out the TWIST500: https://www.twist500.comSubscribe to This Week in Startups on Apple: https://rb.gy/v19fcp*Follow Roy:X: https://x.com/im_roy_leeLinkedIn: https://www.linkedin.com/in/roy-lee-goat/*Follow Alex:X: https://x.com/alexLinkedIn: ⁠https://www.linkedin.com/in/alexwilhelm*Follow Jason:X: https://twitter.com/JasonLinkedIn: https://www.linkedin.com/in/jasoncalacanis*Thank you to our partners:(10:19) Coda. Empower your startup with Coda's Team plan for free—get 6 months at https://www.Coda.io/twist(19:12) Vanta. TWiST listeners automate your SOC2 and get $1,000 off at http://www.vanta.com/twist(30:14) LinkedIn Jobs. Post your first job for free at https://www.linkedin.com/twist*Great TWIST interviews: Will Guidara, Eoghan McCabe, Steve Huffman, Brian Chesky, Bob Moesta, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland*Check out Jason's suite of newsletters: https://substack.com/@calacanis*Follow TWiST:Twitter: https://twitter.com/TWiStartupsYouTube: https://www.youtube.com/thisweekinInstagram: https://www.instagram.com/thisweekinstartupsTikTok: https://www.tiktok.com/@thisweekinstartupsSubstack: https://twistartups.substack.com*Subscribe to the Founder University Podcast: https://www.youtube.com/@founderuniversity1916

Executives from DataRobot, LaunchDarkly and ServiceNow share strategies, actions and recommendations to achieve profitable growth in today's competitive SaaS landscape.Topics Include:Introduction of panelists from DataRobot, LaunchDarkly & ServiceNowServiceNow's journey from service management to workflow orchestration platform.DataRobot's evolution as comprehensive AI platform before AI boom.LaunchDarkly's focus on helping teams decouple release from deploy.Rule of 40: balancing revenue growth and profit margin.ServiceNow exceeding standards with Rule of 50-60 approach.Vertical markets expansion as key strategy for sustainable growth.AWS Marketplace enabling largest-ever deal for ServiceNow.R&D investment effectiveness through experimentation and feature management.Developer efficiency as driver of profitable SaaS growth.Competition through data-driven decisions rather than guesswork.Speed and iteration frequency determining competitive advantage in SaaS.Balancing innovation with early customer adoption for AI products.Product managers should adopt revenue goals and variable compensation.Product-led growth versus sales-led motion: strategies and frictions.Sales-led growth optimized for enterprise; PLG for practitioners.Marketplace-led growth as complementary go-to-market strategy.Customer acquisition cost (CAC) as primary driver of margin erosion.Pricing and packaging philosophy: platform versus consumption models.Value realization must precede pricing and packaging discussions.Good-better-best pricing model used by LaunchDarkly.Security as foundation of trust in software delivery.LaunchDarkly's Guardian Edition for high-risk software release scenarios.Security for regulated industries through public cloud partnerships.GenAI security: benchmarks, tests, and governance to prevent issues.M&A strategy: ServiceNow's 33 acquisitions for features, not revenue.Replatforming acquisitions into core architecture for consistent experience.Balancing technology integration with people aspects during acquisitions.Trends in buying groups: AI budgets and tool consolidation.Implementing revenue goals in product teams for new initiatives.Participants:Prajakta Damle – Head of Product / SVP of Product, DataRobotClaire Vo – Chief Product & Technology Officer, LaunchDarklyAnshuman Didwania – VP/GM, Hyperscalers Business Group, ServiceNowAkshay Patel – Global SaaS Strategist, Amazon Web ServicesSee how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon/isv/

The concept of the “smart city” isn't new—but artificial intelligence is changing the game. All of that data coming in from various sensors and connected devices can now be parsed, combined, and amplified to make something greater than the sum of its parts. Guests: Costi Perricos, global gen AI business leader at Deloitte UK Michael Flynn, global infrastructure, transport and regional government leader at Deloitte Ireland Bill Eggers, executive director of Deloitte's Center for Government Insights Jumbi Edulbehram, global business development leader for smart cities and spaces at NVIDIA Nick Holmes, director of sustainable infrastructure and transportation at ServiceNow to explore what comes next. 

Deals are back! Rocket Companies sees a fixer upper with Redfin and ServiceNow steps into the agentic AI era with Moveworks. (00:21) Tim Beyers and Dylan Lewis discuss: - Rocket Company's plans to own even more of the homebuying process with its all-stock purchase of Redfin. - ServiceNow's step into agentic AI and Salesforce's turf with its $2.8B purchase of Moveworks. (17:03) Vail Resorts kicked off the winter season with some rough conditions despite having snowy slopes. Motley Fool analyst Anthony Schiavone joins Mary Long to check in on the ski resort owner before the company's quarterly report after the bell today. Companies discussed: RDFN, RKT, NOW, MTN Host: Dylan Lewis Guests: Tim Beyers, Anthony Schiavone, Mary Long Engineers: Tim Sparks, Dan Boyd Learn more about your ad choices. Visit megaphone.fm/adchoices

How can women in tech overcome imposter syndrome, build confidence, and support the next generation of leaders? In this special International Women's Day episode of Tech Talks Daily, I sit down with Stacey Fournier-Thibodaux, President of Cask NX, to discuss the challenges and opportunities women face in the technology and consulting industries. With over 20 years of experience in professional services, global IT service delivery, and leadership at the largest pure-play ServiceNow partner, Stacey shares her personal journey from self-doubt to executive leadership. She offers practical insights into how women can navigate imposter syndrome, shift their mindset, and cultivate resilience in fast-paced, high-pressure environments. We also explore the role of mentorship, representation, and psychological safety in creating inclusive workplaces. Stacey shares real stories of women she has mentored into leadership roles and provides actionable strategies for those looking to take bold career leaps. Whether you're an aspiring leader or looking to empower the next generation, this conversation is packed with valuable lessons on career growth, confidence, and fostering a more supportive tech industry. As we celebrate Women's History Month, what steps can businesses take to retain and elevate diverse talent? How can leaders create environments where everyone feels seen, heard, and valued? Tune in to hear Stacey's insights on building a stronger, more inclusive future in tech.

Ben and Tom discuss Mark Carney as the next PM of Canada, ServiceNow buying AI Agent Moveworks, and an update on TikTok. For information on how to join the Zoom calls live each morning at 8:30 EST, visit:https://www.narwhal.com/blog/daily-market-briefingsPlease see disclosures:https://www.narwhal.com/disclosure

US equity futures are indicating a lower open today. European markets have opened in the negative territory, following weaker Asian sessions. Markets are unnerved by the uncertainty stemming from Trump's policy amid all the stop-start tariff announcements. The growth versus contraction concerns have been another focus after Trump acknowledged that the US economy is facing a transition period and demurred on the likelihood of a recession. Companies mentioned: ServiceNow, Silgan, Checkpoint Therapeutics

Today's guest is Andreea Ioan, Senior Expert IT Platform Manager at OMV in Vienna, Austria. Founded in 1956, OMV focus on the exploration, production and distribution of oil and natural gas, as well as providing energy solutions, including renewable energy and sustainable technologies. OMV operates in multiple sectors, including refining, chemicals and gas, with an emphasis on innovation and environmental responsibility. They aim to contribute to the global energy transition while maintaining a commitment to high standards in sustainability and safety.Andreea is a highly motivated and detail-oriented Senior IT Expert. With a background in Project Management, Process Management and Service Management, she is skilled in managing complex projects and initiatives from start to finish. With a proven track record of success in a large international organization, Andreea brings a wealth of experience in developing and executing strategies that drive growth and profitability. Her expertise includes Project Planning and Execution, Budget Management, Stakeholder Engagement and Business Process Design/Improvement.In the episode, Andreea discusses:Her career journey from Romania to Austria, focusing on personal growth,Relocating involves challenges, growth, decision-making and family support,Starting with ITSM in 2019 and growing the platform with 10+ modules,How governance, operating models and health checks ensure platform success,Why ITSM is her favourite module due to its foundational role,Starting with a pilot for Gen AI using personas, feedback and agility,Implementing Gen AI through weekly sprints, testing and user sessions,Observing efficiency gains and time savings led to adopting Gen AI,Why slowing down helps growth, reflection and overcoming challenges,Advice to embrace fear, take risks and growth will follow

We sit down with ServiceNow CEO Bill McDermott for a masterclass in the art of enterprise sales — a topic where Bill ranks as one of the all-time greats by any measure. Bill started his career as a bag-carrying salesman at Xerox in New York City (alongside Howard Schultz!) back in 1983, and rose to become the company's youngest corporate officer at age 36 before going on to become CEO of global software giant SAP. Since joining ServiceNow in 2020 Bill has grown the company from $3.5 billion in revenue over $10 billion today, and a nearly $200B market cap — which makes it one of the largest enterprise software companies in the world. Whether your job directly involves selling or not (and if you're a founder, make no mistake — selling is the MOST important part of your job) there's something here to be learned for everyone. Break out your notebooks and enjoy!Links:ServiceNowThe SPIN selling methodBill's fantastic interview with Ben Thompson on StratecherySponsors:Vanta

Ever feel like Learning & Development (L&D) moves at lightning speed? That's because it does. Businesses are evolving rapidly, and training programs need to keep up. This week on the Learning Matters podcast I sat down with John Polaschek, Head of Global Learning Solutions at ServiceNow. He shared his thoughts on what makes L&D successful today and where it's headed next. Spoiler alert: It's all about agility, AI, and leveraging data.What's Inside This Episode?Agility is key – How John and his team stay flexible and responsive to changing business needs.AI in L&D – At first, John was skeptical, but now he sees AI as a game-changer. Learn how tools like Articulate Rise, Capsule, and Synthesia are helping teams develop training faster and more effectively than ever before.Making data work for you – Why L&D teams must go beyond completion rates and smile sheets to truly measure learning impact and make better decisions.Personalized learning at scale – Imagine an AI-powered assistant that schedules the right training at the right time based on your calendar and upcoming projects. That future is closer than you think!The challenge of proving value – Why L&D teams are under more pressure than ever to show real business impact, and how to do it effectively.Major ServiceNow Announcement – ServiceNow has just made over 600 courses available for free to anyone in the world! John shares why this is such a big deal and what's coming next.At ttcInnovations, we help businesses create lasting change with immersive learning experiences. Through instructional strategy, design, and content development we empower employee confidence, performance, and results.