Podcasts about ServiceNow

One of the promises of new technology is to simplify complex paper-based processes and create efficiencies while reducing costs and eliminating waste, fraud, and abuse. Each of the fifty states has a unique way for people to submit unemployment insurance claims. This made it a nightmare to communicate with the Department of Labor. Akanksha Sharma, Department of Labor, led a team that solved the problem through an identity verification system that could be layered over the varying state systems to have a single source of individual information, reducing waste and fraud. On the other side of the globe, family members living in on-site residences had issues with submitting claims—a similar situation, several bases, all with unique ways of processing work orders. Kevin Adler from ServiceNow outlined how a system was developed that allows individuals to make claims using their phones. Changing to a digital process enabled administrators to leverage prebuilt workflows. This transitioned away from cumbersome paper forms and enabled leaders to drastically reduce the time it takes to solve problems with military families. Both scenarios demonstrate how technology can transform a situation, facilitate feedback, and offer flexibility in reporting as well.  

The Big Themes:SAP's Flywheel Strategy: SAP introduced a compelling flywheel model that integrates applications, data, and AI to drive enterprise momentum. The idea is that integrated applications generate structured data, which then feeds a robust AI layer. As these layers build on one another, they create a self-reinforcing cycle of productivity, insight, and innovation—a flywheel effect. Unlike Microsoft and ServiceNow, which predict the collapse of applications in favor of agents, SAP asserts that AI agents will enhance, not replace, applications.The Business Data Cloud and Databricks Partnership: A highlight of the event was SAP's Business Data Cloud (BDC), launched in partnership with Databricks. This foundational layer brings together internal SAP data and external sources like Moody's or climate models, enabling richer decision-making. SAP showcased real-world use cases, such as tariff fluctuation impact analysis across supply chains, to demonstrate the power of combining enterprise and contextual data.Prompt Optimizer and the End of Prompt Engineering: SAP's introduction of a “Prompt Optimizer” signals a shift in the AI interface landscape. Instead of manual prompt engineering, users will soon rely on AI to manage and optimize prompts across multiple large language models (LLMs), including ChatGPT, Claude, Gemini, and Perplexity. CTO Philipp Herzig even declared we're at “the beginning of the end” of prompt engineering.The Big Quote: "[Customers are] not ready to deploy AI and have that completely eliminate the need for apps. The data is just not there. So, maybe five years from now, let's see what progress we've made. But what's in the here and now is that customers are looking for applications."

Dan Nathan is joined by Brad Erickson, an internet analyst at RBC Capital Markets, at the RBC Capital Private Tech Conference. They discuss the performance and outlook of key tech stocks like Google and Meta amidst market volatility and AI developments. The conversation highlights the impact of AI search on Google's revenue and the competitive landscape between Google and Apple. Erickson also touches on Meta's growth in advertising efficiency and new product rollouts. After the break, Dan dives into the broader effects of generative AI on other software companies like ServiceNow and Snowflake with Matt Hedberg, Managing Director and Head of Software Research at RBCCM. Hedberg elaborates on the early monetization of AI in software, the long-term potential of companies like Snowflake and ServiceNow, and the strategic importance of cybersecurity firms like CrowdStrike and Palo Alto in an evolving tech landscape. —FOLLOW USYouTube: @RiskReversalMediaInstagram: @riskreversalmediaTwitter: @RiskReversalLinkedIn: RiskReversal Media

In today's episode of Tech Talks Daily, I sat down with Bulent Cinarkaya, General Manager of Field Service Management at ServiceNow, to explore how AI is transforming the frontlines of field service. Often overlooked in the broader tech conversation, the technicians working outside the office are now seeing real, tangible improvements to their daily workflows thanks to advancements in intelligent automation. Bulent brings a wealth of knowledge from working closely with global organizations that rely on ServiceNow to improve how they plan, dispatch, and support field teams. We talked about how agentic and generative AI are no longer theoretical tools; they are actively used to predict what technicians will need before arriving, automate access to resources, and reduce inefficiencies in task planning. One of the most compelling parts of our conversation was how ServiceNow is using AI to improve productivity and enhance the human experience. From easing the onboarding of new technicians to capturing decades of experience from retiring experts, AI is helping teams bridge a generational gap in expertise. Technicians can now rely on intelligent systems to surface the correct information at the right moment, whether through summarizing technical documents or guiding them through complex tasks. We also discussed the operational impact, with examples from customers like Bell Canada, Coursera, and British Telecom, who are seeing measurable improvements in scheduling accuracy and time to resolution. Bulent stressed the importance of unified data models, integrated platforms, and strong change management as organizations look to scale AI to ensure adoption and success. This episode is a wake-up call for anyone still on the fence about AI in field service. AI is not only improving technician efficiency, but it's also helping companies retain talent, meet rising customer expectations, and ultimately future-proof their operations. So, how ready is your organization to move beyond proof of concept and turn AI into a field-ready advantage?          

Enjoy this conversation between Jennifer Didier and Jeff Butler from Cask Canada.  Jeff tells us about the foundations of how Cask was founded and grown into the company it is today. Jeff Butler Bio: At Cask Canada, I am the General Manager of the most awarded pure-play ServiceNow partner in the world. I bring over six years of experience in the ServiceNow ecosystem, where I have helped clients and prospects achieve their digital transformation goals by planning and implementing the ServiceNow platform to deliver business value and reduce costs. I am passionate about developing long-term trusted relationships with clients and strategic alliance partners, leveraging my skills in new business development, customer relationship management, and channel strategy. I have successfully managed and grown the ServiceNow practice and alliance at KPMG Canada and Kyndryl, where I was responsible for generating over $50 million in revenue and delivering over 40 projects across various industries and sectors. I am committed to delivering excellence, innovation, and value to my clients.

In this week's Talking Tech, Poppy is joined by Damian Stirrett from ServiceNow to discuss the new Consumer Voice Report 2025. The report reveals how Brits feel about AI in customer service - with a growing number expecting AI chatbots to recognise and respond to their mood.

Today's guest is Josh Soper, Chief Revenue Officer at Norseman Services. Founded in 2014, ​Norseman Services is a Maryland-based IT consulting firm specializing in ServiceNow solutions for both public and private sector clients. They offer a comprehensive suite of services, including strategic advisory, platform implementation, workflow optimization and ongoing operational support. Norseman Services focuses on delivering tailored digital transformation solutions that enhance operational efficiency and customer experience.Josh is a seasoned Technology Services Executive with a passion for building high-performance digital transformation teams across diverse technology sectors. His leadership is centered on achieving significant business outcomes and accelerating time to value for his clients. With a blend of expertise, business acumen and an execution-focused approach, Josh strives to be a standout leader in the realm of digital transformation.In the episode, Josh talks about:0:00 His 25 year journey in IT staffing, sales, leadership and growth2:41 An insight into Norseman Services' impact in the public sector4:13 A Specialized ServiceNow partner with expertise, funding and experience6:19 Use case of fixing failed implementations, optimizing public sector IT9:09 "Expertise on Demand" for flexible ServiceNow project solutions10:31 Why ServiceNow success requires industry expertise, not just IT knowledge11:47 Helping customers maximize ServiceNow's value and efficiency13:46 Offering a family-oriented, stable and accountable workplace15:29 Hiring focus on solution and business process consultants for success

Rory McGowan speaks to Damian Stirrett from ServiceNow. Damian tells us all about the 2025 Consumer Voice Report. This looks at Brits' attitudes towards AI customer service, with an increasing number expecting AI chatbots to pick up on and adapt to their mood. But there remains a lack of trust in AI to fulfil certain tasks and not make things more difficult. https://www.servicenow.com/uk/

In this episode of the CPQ Podcast, we sit down with Philip Cunningham—CPQ veteran and co-founder of Shiftlogic—to explore his journey from the early BigMachines days through Oracle, SteelBrick, Salesforce, and now to leading one of Europe's fastest-growing Salesforce Revenue Cloud consultancies. Philip shares how his experiences at global CPQ leaders shaped his vision for Shiftlogic, a bootstrapped firm that reached Summit Partner Status in under three years and is now delivering high-impact Revenue Cloud Advanced solutions across industries like manufacturing, automotive, high tech, and financial services. With a deep focus on Europe—including the UK, DACH, France, and the Nordics—Shiftlogic is thriving without outside investors, and Philip explains why that matters. We discuss: Why demand for Salesforce CPQ and Revenue Cloud Advanced is growing fast in 2025 How Shiftlogic's company culture fuels feedback-driven growth and high performance Their plans to launch proprietary AI agents in response to growing customer demand What it takes to scale a specialized consultancy across diverse industries How Philip balances entrepreneurship with audiobooks and cycling If you're interested in Salesforce Revenue Cloud, CPQ innovation, or building founder-led consultancies in Europe—this episode is for you. Shiftlogic contact information: 

New to ServiceNow and can't get passed the recruiter layer?  Seasoned ServiceNow veteran looking to freelance?In this episode we talk to elite ServiceNow talent finder, networker, and master of threading the needle between customer need and resource preference.  Stephanie Fairbanks has been in the ServiceNow game since the beginning and has a massive ready-to-rock network.Discover her inside scoop!ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is just some guy.Sponsor Us!

In this episode, we dive into a whirlwind of experiences! From conquering virtual classroom setups with clever caching at the ServiceNow conference in Vegas (and a mind-blowing Gwen Stefani concert at The Sphere!), to navigating the bittersweet moments of family … Continue reading →

Episode GuestA fully committed IT Consultant with over 30 years of industry experience. An outstanding record of achievement in sales and delivery of very large scale IT services in multi-billion dollar application development and infrastructure modernisation programs.Episode Timestamps00:00 - Introduction to Sukhi Gill & Calitii01:26 - From Stacking Shelves to Tech Leadership03:00 - Hard Work and Balancing Education with Family Duty04:50 - Learning to Code on a BBC Micro06:00 - Defining Real Hard Work07:30 - Delivering Value Before Moving Up09:00 - Simplifying Tech for Business Users11:00 - Building MVPs and Understanding User Outcomes12:45 - Compromising and Career Balance14:30 - Importance of On-the-Job Learning15:30 - Saying “I Don't Know” as a Superpower17:00 - Lifelong Learning and Reverse Mentoring19:00 - Learning Across Generations at Work20:30 - Early Career Pivot & Mini MBA Experience23:00 - Building Business Mindset in Tech25:00 - Personal Loss and Career Resilience27:00 - Feeling Disadvantaged and Overcoming Bias29:00 - Turning Differences into Strengths30:40 - Soft Skills vs. Technical Skills33:00 - Top Three Soft Skills for Success35:00 - Getting Excited About Startups37:00 - Startup Culture vs. Corporate Barriers39:00 - Culture Change and Innovation in Large Orgs40:20 - Getting Frustrated & Founding Calitii42:00 - Importance of Working Abroad44:00 - Standing Out Without a Title46:00 - Building a Personal Brand and Public Voice47:30 - Empowering Young Talent to Present to Clients49:30 - Courage Before Confidence in Tech50:45 - Impressive Client Demo by Graduates52:00 - Best Way to Enter Tech Today54:00 - Building a Project Portfolio & Hackathons56:00 - Advice for CEOs: Get Curious About Tech57:30 - Reverse Mentoring and Learning from Gen Z59:00 - Start with Employees to Understand Customers1:01:00 - Practical Client Research Creates Rapport1:02:45 - Final Question: Sukhi's Duvet Flip1:04:00 - Closing Thoughts & ThanksEpisode PartnerCalitii enables major organisations to unlock the full potential of ServiceNow, driving efficiencies, increasing productivity, and facilitating collaboration for faster and more effective operations.Disclaimer:The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.If you're struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-adviceIf you're struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Dive into the world of ServiceNow UX Research and product development with Jessie Livingston, Tricia Wilson, and Molly Bowman as they unveil the secrets behind crafting user-centric features. In this engaging podcast episode, Tricia Wilson shares insights from her research on process mining, revealing how the team transformed a tool that often failed and frustrated users into a powerful solution for optimizing business processes. Molly Bowman then discusses the challenges and triumphs of creating Now Assist Voice, ensuring it's not just a novelty but a robust tool that supports diverse voices and environments, enhancing productivity and accessibility. Jessie Livingston joins host Bobby Brill to tie it all together, highlighting the importance of user feedback in driving meaningful product enhancements. Don't miss this eye-opening discussion on how ServiceNow is bridging the gap between user experience and product design. To read more about these two stories, check out the blog post from ServiceNow’s EVP and Chief Experience Officer Amy Lokey - https://www.servicenow.com/blogs/2025/customer-feedback-shaping-user-experience To learn more about Product Lab - https://servicenowproductlab.com/ 00:00 Meet the UX Research Team01:02 Understanding the Voice of the Customer with Jesse Livingston03:25 Exploring Process Mining with Tricia Wilson17:57 Voice for Now Assist: Enhancing Accessibility with Molly Bowman32:29 How to Get Involved with the Product Lab Guests - Jesse Livingston, Tricia Wilson, Molly BowmanHost/Producer - Bobby Brill ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.htmlServiceNow Community: https://community.servicenow.com/communityFor general information about ServiceNow, visit: http://www.servicenow.com See omnystudio.com/listener for privacy information.

Dive into the world of ServiceNow UX Research and product development with Jessie Livingston, Tricia Wilson, and Molly Bowman as they unveil the secrets behind crafting user-centric features. In this engaging podcast episode, Tricia Wilson shares insights from her research on process mining, revealing how the team transformed a tool that often failed and frustrated users into a powerful solution for optimizing business processes. Molly Bowman then discusses the challenges and triumphs of creating Now Assist Voice, ensuring it's not just a novelty but a robust tool that supports diverse voices and environments, enhancing productivity and accessibility. Jessie Livingston joins host Bobby Brill to tie it all together, highlighting the importance of user feedback in driving meaningful product enhancements. Don't miss this eye-opening discussion on how ServiceNow is bridging the gap between user experience and product design. To read more about these two stories, check out the blog post from ServiceNow’s EVP and Chief Experience Officer Amy Lokey - https://www.servicenow.com/blogs/2025/customer-feedback-shaping-user-experience To learn more about Product Lab - https://servicenowproductlab.com/ 00:00 Meet the UX Research Team01:02 Understanding the Voice of the Customer with Jesse Livingston03:25 Exploring Process Mining with Tricia Wilson17:57 Voice for Now Assist: Enhancing Accessibility with Molly Bowman32:29 How to Get Involved with the Product Lab Guests - Jesse Livingston, Tricia Wilson, Molly BowmanHost/Producer - Bobby Brill ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.htmlServiceNow Community: https://community.servicenow.com/communityFor general information about ServiceNow, visit: http://www.servicenow.com See omnystudio.com/listener for privacy information.

This interview was recorded live on May 1st for UserTesting's ThiS Connect City Tour. Interested in joining us for our next live show? We're joining an incredible lineup at #THiSConnect in NYC (including former Design Better guest Seth Godin), where we'll talk about customer experience, innovation, and the real impact of AI.

Arlene Watson, a product and engineering leader in the cybersecurity space with experience at CrowdStrike, ServiceNow, and Tenable, joins the show to unpack the critical challenges facing cybersecurity teams today. We dive into breach realities, the need for proactive defenses, how automation is reshaping security operations, and why AI is both a threat and an essential tool. If you're building, managing, or securing software in today's threat landscape, this episode is for you.

In this new episode of Hunters & Unicorns, we sit down with Shakira Talbot, the Group Vice President at ServiceNow, for one of the most inspiring conversations we've ever had. From growing up in foster care to leading revenue responsibility for over $10B at one of the most influential enterprise software companies, Shakira's story is a masterclass in grit, champion building, and unapologetic ambition. She shares how she developed her tenacity, why she dropped out of university, and how she found her path through selling timeshares at 14 to leading massive enterprise deals. We dive deep into her early influences, her playbook for high-performance sales leadership, and what truly drives her to never settle. This is not just about sales. It's about identity, impact, and proving you belong—on your own terms.  Thanks to our Sponsors! PG AI: https://www.getpg.ai Selr: https://selr.ai

Roberta Dombrowski invites us to rethink success, tune into our intuition, and lead with intention —sharing how mindfulness, healing, and self-compassion can transform the way we work and live. ====== Episode chapters 00:00 – Welcome and Introduction 04:25 – Being a Transracial Adoptee and Finding Voice 14:11 – The Restless Career Journey and Job-Hopping 22:54 – Lessons from Anxiety, Burnout, and Slowing Down 32:25 – Mindfulness, Somatic Work, and Coaching Practice 42:46 – The Challenges Facing UX Researchers Today 50:42 – Systemic vs Individual Burnout 58:10 – How to Navigate Red Flags in Hiring 1:06:01 – The Role of Intuition and Inner Wisdom 1:15:51 – Rediscovering Fun and Joy at Work ====== Who is Roberta Dombrowski? Roberta Dombrowski is a certified leadership coach and experience strategist, dedicated to transforming the way people live, learn, and work. She is the founder of Learn Mindfully, a coaching and training company she launched in 2022. Since then, Roberta has supported hundreds of leaders from companies such as Adobe, Instacart, ServiceNow, Zapier, and Zoom. Previously, Roberta was a Research Partner at Maze, where she helped clients maximize the platform's potential. Before that, she was VP of User Research at User Interviews, where she built and scaled the research function while tackling the meta-challenge of researching researchers. Roberta is also the author of Consciously Crafting Your Career Path, a self-reflection and career planning workbook designed to help people shape fulfilling and intentional careers. Her insights have been featured on podcasts like Lead the People and BLOC, and at events such as Rosenfeld Media's Advancing Research conference. ====== Find Roberta here: LinkedIn: https://www.linkedin.com/in/robertadombrowski/ Company website: https://learnmindfully.co/ Personal website: https://robertalearns.com/  ====== Subscribe to Brave UX Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Apple Podcast Spotify YouTube Podbean Follow us on our other social channels for more great Brave UX content! LinkedIn TikTok Instagram Brendan Jarvis hosts the Show, and you can find him here: Brendan Jarvis on LinkedIn The Space InBetween Website

Today's guest is Jan Pennel, ServiceNow Practice Lead at Dexian IT Solutions. Founded in , Dexian is a force for positive change in the world of work. The company's vision, mission and values drives them to connect organizations and individuals, create purpose and provide meaningful opportunities. Their brand blueprint defines not just who they are, but also the promise, purpose, and unique processes that set them apart.Jan is a collaborative, results-driven leader who thrives on the success of customers. She is experienced in enterprise and IT service management, organizational change, process management, on-boarding and user adoption, training design and delivery, customer support services. Jan holds deep knowledge the ServiceNow platform and had conducted proven strategies to maximize the value derived from its use.In the episode, Jan talks about:0:00 Her career journey into IT transformation and customer-focused leadership2:22 How she started with ServiceNow, led transitions & focused on customer success4:32 Challenges in balancing family, work, leadership and impact6:37 Balancing leadership roles, adapting to needs and delegating effectively10:03 ServiceNow's investment in AI, especially agentic AI is transformative11:03 Generative AI creates new things, while agentic AI works independently12:12 How virtual agent evolved to improve efficiency and customer satisfaction14:46 Advice to balance priorities, control what you can and stay grateful

HighlightsGoogle Cloud's AI Revolution and Customer Success (00:10)Renner talks about how, for Google Cloud, delivering great outcomes for customers must come before achieving returns. Efforts are underway to push brainpower and expertise directly to customers, while simplifying the sales process by infusing more industry-specific knowledge. Customers are focused on realizing tangible business outcomes with AI.Google Cloud's Ecosystem and Partner Ecosystem (02:02)Google Cloud is the fastest-growing company in the Cloud Wars, achieving $12 billion in revenue last quarter. A sharp focus on business outcomes, paired with a robust ecosystem of expertise, is credited for this success. Renner discusses Google Cloud's partner ecosystem development under Kevin Ichhpurani, president, global partner ecosystem. Growth across the partner ecosystem, including SIs, ISVs, and boutique functional experts, remains a key driver of momentum.Customer Success and Innovation at Google Cloud Next (03:46)Innovation and customer success were on full display at Google Cloud Next in Las Vegas, with major product launches and enthusiastic customer testimonials. Marking his two-year anniversary, Renner reflects on how AI has accelerated customer success' evolution. The volume of customer stories and advocacy is proof of exceptionally high engagement. Many customers have already moved beyond experimentation into full production.Customer Mindset and Business Outcomes (06:09)Today's customers are reimagining what's possible through AI, marking a profound shift in mindset. Renner talks about the eagerness and commitment of Google's engineering and consulting teams to work side-by-side with customers. As customers become more sophisticated, they are increasingly focused on identifying business impact and making strategic investments. A collaborative and creative problem-solving approach is central to how Google Cloud delivers value.Budget Shifts and Business Engagement (07:37)AI adoption is driving a major shift in spending away from traditional IT control toward broader enterprise engagement. Renner notes that while business engagement has always been important, AI has accelerated the breakdown of old barriers across industries. Teams are approaching go-to-market strategies more mindfully. Verticalization and deep industry focus have become essential in driving business outcomes.Ecosystem Growth and Customer Demand (11:17)Google Cloud's ecosystem continues to expand, with ISVs and SIs playing an increasingly critical role. Renner points to partnerships with Salesforce, ServiceNow, and others as key to expanding Google Cloud's reach, building credibility, and scaling to meet growing customer demand. The expansion of regional SIs is equally important, ensuring global customer needs are met effectively.Google Cloud's Growth and Market Position (13:23)Renner attributes Google Cloud's leadership as the fastest-growing company in the Cloud Wars to its focus on customer business outcomes. This strategy has fueled new customer acquisition, a growing sales backlog, and sustained high demand. AI is transforming how Google Cloud engages with customers, driving growth across every product line and deepening its market position.Leadership and Team Enabling (15:35)Under the leadership of CEO Thomas Kurian, Google Cloud has made extraordinary strides in customer success and growth. Renner praises Kurian's passion, energy, and clarity of vision. A major focus remains on providing field teams with the right assets, tools, and alignment to be successful. The addition of new talent to oversee the customer experience journey, reflects Google Cloud's commitment to strengthening its leadership bench.Final Thoughts and Future Plans (18:32)Renner shares his appreciation for the opportunity to reflect on Google Cloud's strategic focus and achievements. The interview closes with a reaffirmation of the AI revolution's significance and Google Cloud's central role in shaping the future of business innovation. The outlook is positive.Google Cloud's central role in shaping the future of business innovation. The outlook is positive. This episode is sponsored by Google Cloud.---The content displayed on the platform is the intellectual property of Acceleration Economy. You may reuse, republish, or reprint such content with attribution: Content by cloudwars.comAll information posted is informational purposes. Should you decide to act upon any information on this website, you do so at your own risk. While the information on this platform has been verified to the best of our abilities, we cannot guarantee that there are no mistakes or errors.We reserve the right to change this policy at any given time.  

Technology has long been a key component of any operations strategy in financial services. But the recent rise of AI is changing the operations landscape at a rapid pace. Ryan Clare, Global Head of Capital Markets - Go To Market at ServiceNow, outlines how technology is powering today's markets and how AI is being leveraged to help operations evolve today - and in the future.Key highlights (with timestamp)What are the hottest topics in capital markets tech right now? (0:50)What kind of impact is AI having on market infrastructure? (1:57)How is AI reshaping trading? (3:01)How is AI playing a role in risk management? (4:15)What is the future of AI when it comes to compliance? (6:26)How is increased automation changing the operations landscape? (7:54)What are the biggest concerns around the deployment of AI and other technologies? (9:32)Are there enough developers with the skills needed to create all these products? (10:37)Aside from AI, what other technologies are you keeping an eye on? (12:11)Do you have any bold predictions for what we're going to be talking about when it comes to technology and capital markets two or three years? (16:03)How can operations professionals prepare for all this rapid change? (16:58)Sign up for Modern Money SmartBrief

Colin Fleming is a returning guest, and the CMO of ServiceNow, a B2B company ripping up the B2B marketing playbook. It's not the first time Colin has done this, having previously spent 13 years at Salesforce turning them into a brand to be reckoned with. In this episode I talk to Colin about their new brand campaign with Idris Elba, what the future of marketing with AI looks like and the biggest lessons a CMO can take from a former F1 racing driver.00:00 - Intro01:36 - What is ServiceNow?03:03 - How well is the marketing role understood at ServiceNow04:26 - How to position marketing for leadership05:38 - How are B2B buying decisions made07:49 - Dealing with losing 50% lead volume10:22 - How Colin is building the ServiceNow brand?12:00 - ServiceNow's use of distinctive assets14:21 - ServiceNow's ads with Idris Elba17:07 - Understanding Agentic AI19:47 - AI agents use cases20:37 - Why we shouldn't fear AI23:10 - The risks of AI agents24:12 - How to make AI agents work together26:04 - What skills will CMOs need to win in the next 5-10 years?27:20 - 5 things B2B marketers are wrong about29:10 - How ServiceNow are using personalisation at scale31:53 - Why the data is so important for AI34:13 - How Colin went from F1 to CMO35:04 - Lessons from being a racing driver to marketing36:06 - ServiceNow's partnership with Aston Martin37:43 - Most surprising lesson for Colin since he left Salesforce

Paul Hickey, Bespoke Investment Group Co-Founder helps break down the market action and a fresh wave of earnings across chips, EVs, and enterprise tech. Live from Las Vegas, Jon Fortt sits down with ServiceNow CEO Bill McDermott for a wide-ranging conversation on enterprise AI adoption, digital transformation, and business confidence.Ruben Roy, Stifel Senior Analyst, joins to react to AMD and the broader Nvidia-driven AI rally. Rivian CEO R.J. Scaringe joins following the company's latest results.Kristin Peck, Zoetis CEO, joins to talk pet demand and the latest quarter. 

As generative AI increasingly takes hold across the federal government, a class of that greater tech discipline called agentic AI is also gaining momentum. Think of it like an AI sidekick. Agentic AI moves beyond rules-based AI assistants of the past to act autonomously to accomplish something without the need for constant human intervention. According to Jonathan Alboum, federal CTO of ServiceNow and a former federal CIO at USDA, agentic AI holds massive potential for the future of the federal government, particularly amid the Trump administration's slashing of the federal workforce and placing a premium on efficiency. Alboum joins the podcast to discuss that, some exciting news from ServiceNow's Knowledge conference this week in Las Vegas and his thoughts on how federal CIOs are managing ongoing consolidation of federal IT programs. President Donald Trump's fiscal 2026 budget proposal would slash $491 million from the budget of the Cybersecurity and Infrastructure Security Agency, according to a summary released Friday. That would amount to a nearly 17% reduction to the agency's approximately $3 billion budget. The administration did not release a detailed itemization of the cuts, only an outline. “The Budget refocuses CISA on its core mission — Federal network defense and enhancing the security and resilience of critical infrastructure — while eliminating weaponization and waste,” a summary reads. In broad strokes, if approved by Congress, the budget would target for reduction what it identified as “so-called” disinformation and misinformation programs and offices; “duplicative” programs of other programs at the state and federal level; “external engagement offices such as international affairs”; and consolidate “redundant security advisors and programs.” A startup founder and Department of Government Efficiency associate named Sam Corcos is the new chief information officer of the Treasury Department, according to a person within the agency. Corcos was introduced with that title at a recent meeting for Treasury bureau chief information officers, the person added. Corcos, who most recently helped create a health company called Levels, had been representing DOGE in the Treasury Department, with the official title of special advisor. Corcos, who has appeared on Fox News with Treasury Secretary Scott Bessent, has said his top priority is looking at the operations and maintenance budget, as well as modernization, at the IRS. He's also sought access to government data and, according to Wired, was involved in an effort to organize an IRS hackathon. The Daily Scoop Podcast is available every Monday-Friday afternoon. If you want to hear more of the latest from Washington, subscribe to The Daily Scoop Podcast  on Apple Podcasts, Soundcloud, Spotify and YouTube.

We often hear the advice, “You just need to find your community.”It sounds simple. Hopeful, even. But it can ring hollow for anyone who has tried to do it, and for those in leadership roles where they carry the additional burdens of responsibility and visibility. And it's especially fraught advice for anyone who has experienced relational trauma.Because true community isn't something you stumble into. It has to be built, slowly and intentionally. And it's often uncomfortable and messy when we're healing from experiences where reaching for connection resulted in hurt and betrayal.But human beings are wired for connection. We long for it. And we're more disconnected from each other than ever.The remedy for our loneliness is in the slow, awkward, sacred work of showing up and staying, even through discomfort and disagreement. If we lay foundations of shared dignity and respect, we can build courageously honest relationships and community in those uncomfortable spaces. My guest today joins me to explore the intricate journey of building a true community, one that transcends buzzwords and embraces the courage to be vulnerable and honest, to disagree, repair, and stay genuinely connected.Charles Vogl is an adviser, speaker, and the author of three books, including the international bestseller The Art of Community.His work is used to advise and develop leadership and programs worldwide within organizations including Google, Airbnb, LinkedIn, Twitch, Amazon, ServiceNow, Meetup.com, Wayfair and the US Army.Charles holds an M.Div. from Yale, where he studied spiritual traditions, ethics, and business as a Jesse Ball duPont Foundation scholar.Listen to the full episode to hear:How a seemingly simple ritual of Friday dinners turned Charles's house into a community hubWhy investing in community building will always require some amount of intention and effortHow Charles's experiences working for social change shaped his skill for bringing people together around shared purpose and valuesThe difference between true community and what Charles calls “mirage communities”What holds leaders back from creating spaces where real relationships and community can be builtThe importance of “campfire experiences” for developing trust and admirationWhy we need to invite others in, not just announce our plans and hope they show upLearn more about Charles Vogl:WebsiteConnect on LinkedInThe Art of Community: 7 Principles for BelongingLearn more about Rebecca:rebeccaching.comWork With RebeccaThe Unburdened Leader on SubstackSign up for the weekly Unburdened Leader EmailResources:The loneliest people (and places) in America, Andrew Van Dam | Washington PostMarissa KingCloud Cult - You'll Be Bright

Part 2 of our networking episode digs deeper into the practical, tactical side of building & sustaining meaningful networks.Special guest Tim Woodruff returns to advocate those to whom networking isn't natural.We tackle the "ick factor", mental models, building systems, and break down non-verbal cues so you can network like a boss at ServiceNow Knowledge25 and beyond.MENTIONED IN THIS EPISODE- Networking Part 1- Jace Benson, founder of AI In A Box- Tim Woodruff on LinkedIN - SN Pro Tips by Tim Woodruff- Pre Order the ServiceNow Development Handbook 4eABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is just some guy.Sponsor Us!

In Today's Episode We Discuss: 03:56 Why The Risk Lever Has Been Turned Higher than Ever in VC 06:04 Why IRR is the Hardest Thing to Control 09:36 Is Lack of Liquidity Short Term Temporary or Long Term Structural 12:17 Why Fund Returners Are Not Good Enough Anymore 16:03 Sequoia: The Best Strategy at the Worst Time 26:30 What it Takes to be Good at Series A and B Today 34:14 Only Three Company Types Survive AI 41:35 ServiceNow: 25% Pop, WTF Happened 45:29 Palantir and SAP Ripping: Do Incumbents Win AI 49:43 Are Benchmark Wrong to Invest in Chinese Made Manus 01:00:52 Geopolitical Risks in Investments 01:11:36 European vs. US Tech Culture  

Most startups bolt AI onto old products.  ⁨@ravennahq⁩  reimagined the entire workflow.  When we first met Kevin Coleman and Taylor Halliday, it was clear they weren't just chasing the hype cycle. They were pairing AI-native architecture with deep founder-market fit, and rebuilding how internal ops work — from first principles. Their new company, Ravenna, is going after a $160B+ market dominated by legacy players. But instead of being intimidated by incumbents, they got focused, making some smart moves that more early-stage teams should consider: 1) Speak with 30+ customers before writing a line of code 2) Define a clear ICP and pain points 3) Build natively for Slack — where support actually happens 4) Prioritize automation, iteration, and real workflow transformation 5) Stayed radically transparent with investors and early customers At Madrona, we love backing teams that combine ambition with discipline — and Kevin and Taylor are doing just that. In this episode of Founded & Funded, they sit down with Madrona Managing Director Tim Porter and talk through their journey, what they'd do differently the second time around, and how they're building a durable, agentic platform for internal support. If you're a founder building in AI, SaaS, or ops — this conversation is full of lessons worth hearing. Transcript: https://bit.ly/4ju2Cml Chapters:  (00:00) Introduction (00:23) Meet the Founders: Taylor Halliday and Kevin Coleman (02:05) The Birth of Ravenna: Identifying the Problem (03:05) The Concept of Enterprise Service Management (04:02) The Journey from Idea to Execution (04:31) Customer Insights and Market Fit (06:42) Building a Next-Generation Platform (10:43) Slack Integration and AI Automation (14:37) Partnering with Slack: A Strategic Move (17:13) Leveraging Slack for Knowledge Management (20:13) Balancing Focus and Vision (21:07) Discovering ITSM: A Hidden Market (21:40) Expanding Beyond IT: The Universal Help Desk (24:30) ServiceNow and the AI Revolution (27:03) Building a Transparent and Collaborative Culture (29:37) Recruiting Top AI Talent (31:59) Navigating Market Realities and Customer Focus (37:59) Advice for Aspiring Founders

Today's guest is Thomas Cohrs, CEO at Servistio. Founded in 2025, Servistio - part of the STI Group - combines decades of experience at the interface between business and IT with in-depth ServiceNow expertise. As an official ServiceNow Consulting & Implementation Partner, they help companies automate processes, save time and fully leverage the potential of their platform. Together, they design digital workflows that make your business faster, smarter and future-proof.In the episode, Thomas talks about:0:00 His 25+ years in IT, now leading ServiceNow at STI Consulting3:04 Servistio, a new ServiceNow-focused company, backed by STI group expertise5:14 Their boutique ServiceNow firm specializing in customer and employee workflows7:32 How ServiceNow enhances logistics, real estate and HR through automation12:48 Targeting mid-market companies with standardized ServiceNow solutions for growth17:36 How AI and automation streamline tasks, enhancing human interaction and experience

Break Point is BACK, BABY!

Immerse yourself in the realm of generative AI alongside ServiceNow's Spark team, where innovation converges with state-of-the-art technology. Host Bobby Brill engages Eduardo Nauiack and Dan Durller in a conversation about their journey of turning the ordinary into the extraordinary, especially for flagship events like Knowledge and Craft Summit. Learn how Midjourney and other innovative tools have streamlined their processes, enabling the creation of bespoke, high-caliber visuals in a fraction of the time, all while upholding the brand's essence. From developing cinematic graphics for large screens to infusing product demos with sophistication, the team shares their evolution from internal experiments to pivotal external showcases. Gain an insider's perspective on how they harmonize creative liberty with brand standards and discover how this "game changer" is revolutionizing their content creation approach. Guests - Eduardo Nauiack, The Spark Team - Sr. Staff Communication DesignerDan Durller, The Spark Team - Sr. Staff Communication Designer Host - Bobby Brill ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community For general information about ServiceNow, visit: http://www.servicenow.comSee omnystudio.com/listener for privacy information.

Break Point is BACK, BABY!

Immerse yourself in the realm of generative AI alongside ServiceNow's Spark team, where innovation converges with state-of-the-art technology. Host Bobby Brill engages Eduardo Nauiack and Dan Durller in a conversation about their journey of turning the ordinary into the extraordinary, especially for flagship events like Knowledge and Craft Summit. Learn how Midjourney and other innovative tools have streamlined their processes, enabling the creation of bespoke, high-caliber visuals in a fraction of the time, all while upholding the brand's essence. From developing cinematic graphics for large screens to infusing product demos with sophistication, the team shares their evolution from internal experiments to pivotal external showcases. Gain an insider's perspective on how they harmonize creative liberty with brand standards and discover how this "game changer" is revolutionizing their content creation approach. Guests - Eduardo Nauiack, The Spark Team - Sr. Staff Communication DesignerDan Durller, The Spark Team - Sr. Staff Communication Designer Host - Bobby Brill ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community For general information about ServiceNow, visit: http://www.servicenow.comSee omnystudio.com/listener for privacy information.

In today's episode of Tech Talks Daily, I sit down with Jeff Butler, General Manager of Cask Canada, who shares the story of how he led a tech startup to a standout position in the competitive ServiceNow ecosystem in less than a year. Listen in to learn how Cask Canada grew from startup to standout in the ServiceNow ecosystem by focusing on people, trust, and AI-driven transformation. As we explore Jeff's unique journey from his early days witnessing the birth of Silicon Valley innovation in San Francisco to building a thriving ServiceNow consulting business in Canada, there are lessons here for anyone navigating today's fast-moving tech landscape. Jeff offers a first-hand look at the unexpected realities of launching a consultancy in Canada's evolving digital market. Rather than focusing solely on technology, he highlights the power of building genuine, long-term relationships with clients and team members. Throughout our conversation, it becomes clear that success in tech services today is shaped as much by trust, patience, and authenticity as it is by technical excellence. We also discuss how AI and automation are reshaping ServiceNow-driven digital transformations. Jeff provides valuable insight into how AI is not just enhancing customer service experiences but also beginning to change the way consulting services are delivered. Yet he makes an important point: human oversight remains vital, especially when high-stakes business decisions are involved. Looking ahead, Jeff reflects on the challenges and opportunities that ServiceNow partners face as AI capabilities mature, integration demands grow, and the implementation partner landscape changes. He also shares how building an elite consulting team required a deliberate focus on culture, communication, and finding people who want to build something bigger than themselves.  

In this week's episode of The Future of Security Operations podcast, Thomas is joined by Josh Lemos, CISO at GitLab. Throughout his 15-year career in security, Josh has led teams at ServiceNow, Cylance, and Square. Known for his expertise in AI-driven security strategies, Josh is also a board member with HiddenLayer. He drives innovation at GitLab with a relentless focus on offensive security, identity management, and automation. In this episode: [02:05] His early career path from mechanic to electrical engineer to security leader [03:35] Josh's philosophy on hiring and mentoring, plus his tips for creating networking opportunities [05:30] How he applies technical foundations from his practitioner days to his work as CISO [07:40] Building product security at ServiceNow from the ground up [10:40] “Down and in” versus “up and out” - adopting a new leadership style as CISO at Square [12:17] Josh's experience as an early AI and security researcher at Cylance [16:15] What's surprised Josh most about the evolution of AI [18:50] Why Josh calls today's models “AI version 1.0” - and what he thinks it will take to upgrade to version 2.0 [22:45] The LLM security threats Josh is most worried about, as a board member with Hidden Layer [26:30] “Expressing exponential value” - what excited Josh most about becoming CISO at GitLab [27:45] Why GitLab prioritizes “intentional transparency” [32:45] How GitLab automates and orchestrates its Tier 1 and Tier 2 security processes [34:10] How GitLab's security team uses GitLab internally [37:35] The secret to recruiting, hiring, and managing a remote, global team [39:45] The importance of in-person collaboration for building trust and connection [41:45] Downsizing, bootstrapping, and problem-solving: Josh's predictions for the future of SecOps [46:10] Connect with Josh Where to find Josh: LinkedIn GitLab Where to find Thomas Kinsella: LinkedIn Tines Resources mentioned: GitLab's Security Handbook GitLab's GUARD Framework Netskope's security blog Jobs at GitLab Haroon Meer

ServiceNow, the AI platform for business transformation, and Aptiv PLC, a leading global technology company focused on making the world safer, greener, and more connected with advanced software defined solutions, has announced a strategic partnership focused on driving intelligent automation and operational resilience across telco, automotive, enterprise, and industrial sectors. Combining the strength of the ServiceNow Platform with Aptiv's virtualisation platform enabled by Wind River cloud and Linux solutions - the partnership will drive greater automation and efficiency for telco and enterprise customers, with a shared vision to transform how connectivity powers the future of mobility and industrial sectors. Aptiv has also selected ServiceNow to help scale enterprise intelligence and unlock value across its organisation. Businesses face mounting pressures navigating a dynamic global landscape, while ensuring operational efficiency and continuous improvements in customer service. The collaboration between ServiceNow and Aptiv will deliver a powerful, scalable solution that connects real time data from complex, asset heavy systems with digital enterprise processes, enabling smarter decisions, faster response times, and operational agility for customers across industries. "The AI world doesn't respect organisational boundaries. It takes innovative partnerships to deliver on the potential of intelligent systems. ServiceNow and Aptiv are creating new possibilities for how industries operate, transform, and grow through next generation platforms," said ServiceNow Chairman and CEO Bill McDermott. "Together we will deliver precision, speed, and resilience in every workflow, in every sector, around the world." "Our edge to cloud solutions are purpose built for the world's most demanding environments - where safety, security, and performance are mission critical," said Kevin Clark, Chair and Chief Executive Officer, Aptiv. "With ServiceNow, we're applying the same real time, systems level intelligence that powers next generation mobility and infrastructure to the enterprise, transforming manual processes into integrated workflows that will drive operational resilience, efficiency, and performance for our customers across industries." ServiceNow's AI powered CRM workflows that connect the full telco customer lifecycle will integrate with Aptiv solutions including the Wind River Cloud Platform, a cloud native, on premises, private cloud solution, and Wind River eLxr Pro, an enterprise Linux offering for AI and mission critical workloads. Through the integration, customers are able to manage their assets through a cloud computing approach rather than traditional software. The collaboration is designed to support: Real time insights: Secure, low latency cloud deployments to ensure faster decision making and greater agility. End to end connectivity: Transforms cumbersome, manual processes into streamlined, automated workflows to enable greater connectivity and efficiency across the entire value chain. Security and scalability: Delivers robust data orchestration and management tools to handle complex workloads while ensuring regulatory compliance. The integration of ServiceNow CRM capabilities with Aptiv's platforms and technology from Wind River will enable customers to manage their own infrastructure with greater control, security, and reliability. New capabilities for virtualising and managing network functions will empower customers to achieve increased agility, flexibility, and cost effectiveness. Across industries, demand is rising for real time, intelligent systems that are secure, scalable, and reliable. Aptiv's platform powers mission critical applications from the edge to the cloud, enabling customers to capture and act on data where it's generated in vehicles, aircraft, factories, and networks. The collaboration will bring together Aptiv's edge intelligence and real time systems with ServiceNow's enterprise automation and AI ...

Today's guests are David McInnes, ServiceNow Engagement Manager and Andrew Ortiz, ServiceNow Practice Director at Advizex. Founded in 1975, Advizex (a Fulcrum IT Partners company) is not just another technology solutions provider; they are your dedicated partner in overcoming complex business challenges. They have set themselves apart by offering tailored technology consulting, implementation support and comprehensive IT-managed services, empowering organizations of all sizes to thrive in a competitive landscape.David is a dedicated, self-motivated IT professional with extensive experience in ServiceNow and Contact Center development. As a customer-focused leader and former IT Executive, he excels in delivering results and building strong, trust-based relationships. Andrew is an Infrastructure Architect and Advisory Consultant with over 15 years of experience. He's skilled at analyzing complex scenarios and identifying effective solutions, consistently demonstrating a deep understanding of customer needs.In the episode, David and Andrew discuss:In the episode, David and Andrew discuss:0:00 Andrew's background and role expanding Advizex's reach and expertise3:58 Dave's journey as ServiceNow Engagement Manager with deep IT and MSP experience6:02 Building lasting partnerships through customer-focused solutions at Advizex9:46 Managing ServiceNow implementations and customer success11:53 Helping Financial and healthcare firms digitize workflows with ServiceNow17:03 How IT-focused engagement managers support ServiceNow projects and integrations18:35 Expanding ServiceNow, AI, government, security and data insights21:27 Focus on AI in ServiceNow, training and customer adaptation22:46 Their customer-focused, communication-driven hiring for effective solutions

Alphabet's ad business keeps putting up huge numbers, but a DOJ breakup, generative AI threats, and potential macro slowdown loom. (00:21) Jason Moser and Asit Sharma discuss: - Alphabet's resilient ad business, and what parts of the company might be most interesting if the break-up happens. - Tesla's rough quarter, and why the Model Y release is a key moment for the company's auto thesis. - Chipotle's burrito slowdown, how ServiceNow's government contracts are holding up, and the latest with Intuitive Surgical. (19:11) Malcolm Ethridge comes back on the show to talk big tech and his favorite recession-proof stocks. (34:48) Asit and Jason break down two stocks on their radar: Nasdaq and Adobe. Stocks discussed: GOOG, GOOGL, TSLA, NOW, ISRG, ACN, NFLX, SPOT, NDAQ, ADBE. Host: Dylan Lewis Guests: Jason Moser, Asit Sharma, Malcolm Ethridge Engineers: Dan Boyd Learn more about your ad choices. Visit megaphone.fm/adchoices

Back like we never left! In this episode, we tackle a topic we somehow haven't covered yet: how to network. With ServiceNow Knowledge25 on the horizon we want you at your best networking game.  We dive deep into - why introversion can be your networking superpower, - paying into the "Karma Bank"- the paradox of energy investment- being memorableand so much more.ABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is just some guy.Sponsor Us!

Guest post by Paul Turley, Senior Director, ServiceNow Ireland Retailers today face a unique blend of challenges and opportunities. Customers are more demanding than ever, expecting seamless, personalised shopping experiences across every channel. Securing buyer loyalty is tougher, and with the commercial landscape constantly evolving, it's crucial for retailers to unlock the true value of the customer data at their fingertips. Retailers have long sat on a goldmine of data, but artificial intelligence is the key to unlocking its full potential - helping them transition from 'analogue to digital,' and enabling retailers to both survive and thrive. The data generated by customers forms the foundation for improved customer service. AI - particularly generative AI - holds enormous potential, from resolving in-store issues to personalising the customer journey. The appetite for AI is growing, with spending outside traditional IT set to rise by 52% this year, according to global research by IBM. AI in customer service, particularly for personalised responses, is projected to grow by 236% Forward-thinking retailers are already harnessing this technology to derive value from their data and future-proof their business. While last year saw cautious experimentation, today's leading retailers are leveraging AI not just for efficiency, but to reimagine the entire retail experience, delivering better outcomes for customers Towards seamless growth Currently, retailers spend a significant amount of time dealing with inefficient, siloed systems rather than actively serving customers. These inefficiencies make resolving issues - from HR challenges to IT issues - a lengthy and frustrating process. Tackling these challenges will significantly enhance customer satisfaction and drive long-term success, ensuring employees have the right technology to deliver optimum experiences for customers. By equipping teams with effective tools, businesses can create a customer-first culture that fosters loyalty and long-term growth. Take Carrefour, for example. Operating 12,000 stores in 30 countries and serving 104 million households, Carrefour faced recurring refrigeration failures that left customers facing empty chiller cabinets. By adopting a computerised maintenance management system (CMMS) called 'Click & Repair,' Carrefour automated repair requests, routing key details like serial numbers directly to technicians and significantly accelerating resolutions. Staff can now request repairs via a mobile app, saving time, keeping shelves stocked, and ensuring maintenance is more effectively overseen for customers. Similarly, British supermarket giant Asda - operating 1,200 sites and 18 million customers - faced the challenge of creating a unified system for handling HR, IT, and a wide range of operations. Separating more than 2,500 systems from former owner Walmart, the transition dubbed 'Project Future' also enabled new workflows in Customer Service Management which saved time, freeing up employees to focus much more on delivering for customers both face-to-face and online. The company is now looking to the future with a platform built for further innovation. These cases highlight how integrated systems enable sharper customer focus and long-term growth. Going forward, AI innovations are set to have an even more dramatic impact on customer service, which will be explored in ServiceNow's Consumer Voice Report later this year. The AI difference In e-commerce, AI operates behind-the-scenes to provide smoother customer experiences, leveraging natural language processing to understand queries about warranties, accessories, and more. AI-driven product recommendations and targeted offers also help to build customer loyalty and encourage repeat visits. For agents dealing directly with customer complaints, generative AI can be so powerful. With agents often overburdened, generative AI can help them deliver rapid, effective responses by enhancing search capabilities...

In this episode, Avanish and Mike discuss:Mike's journey from his early tech roots in Silicon Valley to his role as CRO at Zscaler, including his transformative work growing ServiceNow from $500M to $6B in the Americas regionThe importance of always viewing platform strategy through the customer's lens - helping them achieve outcomes rather than managing multiple point solutionsHow a successful platform requires breaking down silos not just within your own organization, but often within your customer's organizationThe "one team" concept of the three-legged stool: customer, vendor, and partner, all working together toward shared successWhy ecosystem partners are mission-critical, providing industry expertise and customer insights that vendors can't replicateThe role of security in enabling productive AI adoption, with Zscaler helping customers leverage generative AI safely at scaleHow to develop meaningful metrics with partners beyond just pipeline generation, focusing on mutual success plans and regular reviewsThe importance of playing the long game with partners - "It's not how you behave when things are going great, it's how you behave when things hit the fan"Host: Avanish SahaiAvanish Sahai is a Tidemark Fellow and has served as a Board Member of Hubspot since April 2018 and of Birdie.ai since April 2022. Previously, Avanish served as the vice president, ISV and Apps partner ecosystem of Google from 2019 until 2021. From 2016 to 2019, he served as the global vice president, ISV and Technology alliances at ServiceNow.  From 2014 to 2015, he was the senior vice president and chief product officer at Demandbase.  Prior to Demandbase, Avanish built and led the Appexchange platform ecosystem team at Salesforce, and was an executive at Oracle and McKinsey & Company, as well as various early-to-mid stage startups in Silicon Valley.About Mike RichMike Rich is a highly accomplished technology sales professional with a career spanning more than 30 years.During his tenure as President, Americas at ServiceNow from 2011–2023, Mike played a pivotal role in the company's success. Under his leadership, the AMS region experienced unprecedented revenue growth, catapulting from $500 million to $6 billion+.Mike focused on initiatives like vertical industries that enabled customer-facing teams to partner closely with customers. During his time, the company's overall growth skyrocketed from $80 million to $8 billion. Throughout his career, Mike has kept customer satisfaction as the north star, ensuring that every business decision aligns with the goal of providing unparalleled value to clients and career advancement for employees.Before ServiceNow, Mike held leadership roles at enterprise software companies Borland, Rational Software, and Kana.Mike's leadership philosophy revolves around building diverse teams that prioritize achieving desired mutual outcomes. His passion is fostering environments where collaboration, mutual respect, and teamwork are paramount.About TidemarkTidemark is a venture capital firm, foundation, and community built to serve category-leading technology companies as they scale.  Tidemark was founded in 2021 by David Yuan, who has been investing, advising, and building technology companies for over 20 years.  Learn more at www.tidemarkcap.com.LinksFollow our guest, Mike RichFollow our host, Avanish SahaiLearn more about Tidemark

In der heutigen Folge von „Alles auf Aktien“ sprechen die Finanzjournalisten Anja Ettel und Holger Zschäpitz über haussierende Börsen, gute Nachrichten von Adidas und die Chancen auf Waffenstillstand in der Ukraine. Außerdem geht es um Adidas, Delivery Hero, Apple, Meta, Amazon, Tesla, Enphase, Chipotle, Goldpreis, SK Hynix, IBM, Newmont, ServiceNow, Siemens, ABB, Prysmian, NKT, CRH, Heidelberg Materials, Wienerberger, Holcim, Konecranes, Kion Akzo Nobel, Air Liquide, BASF, Evonik, Ferrexpo, Kernel, Pekao, PKO Bank, Raiffeisen, Wizz Air, Easyjet, Ryanair, Expat Poland WIG20 ETF (WKN: A2JAHA), MSCI All Country World etwa den SPDR MSCI ACWI ETF (WKN: A1JJTC), Vanguard FTSE All World ETF (WKN: A2PKXG) und Alphabet. Wir freuen uns an Feedback über aaa@welt.de. Ab sofort gibt es noch mehr "Alles auf Aktien" bei WELTplus und Apple Podcasts – inklusive aller Artikel der Hosts und AAA-Newsletter.[ Hier bei WELT.](https://www.welt.de/podcasts/alles-auf-aktien/plus247399208/Boersen-Podcast-AAA-Bonus-Folgen-Jede-Woche-noch-mehr-Antworten-auf-Eure-Boersen-Fragen.html) [Hier] (https://open.spotify.com/playlist/6zxjyJpTMunyYCY6F7vHK1?si=8f6cTnkEQnmSrlMU8Vo6uQ) findest Du die Samstagsfolgen Klassiker-Playlist auf Spotify! Disclaimer: Die im Podcast besprochenen Aktien und Fonds stellen keine spezifischen Kauf- oder Anlage-Empfehlungen dar. Die Moderatoren und der Verlag haften nicht für etwaige Verluste, die aufgrund der Umsetzung der Gedanken oder Ideen entstehen. Hörtipps: Für alle, die noch mehr wissen wollen: Holger Zschäpitz können Sie jede Woche im Finanz- und Wirtschaftspodcast "Deffner&Zschäpitz" hören. Außerdem bei WELT: Im werktäglichen Podcast „Das bringt der Tag“ geben wir Ihnen im Gespräch mit WELT-Experten die wichtigsten Hintergrundinformationen zu einem politischen Top-Thema des Tages. +++ Werbung +++ Du möchtest mehr über unsere Werbepartner erfahren? [**Hier findest du alle Infos & Rabatte!**](https://linktr.ee/alles_auf_aktien) Impressum: https://www.welt.de/services/article7893735/Impressum.html Datenschutz: https://www.welt.de/services/article157550705/Datenschutzerklaerung-WELT-DIGITAL.html

A packed earnings day drives the action, with major results from Texas Instruments, IBM, Lam Research, Chipotle, Whirlpool, and ServiceNow. Paul Hickey of Bespoke Investment Group and Brooke May of Evans May Wealth assess the market's reaction. Analysts dive into key takeaways, including commentary from IBM and ServiceNow CEOs. Patrick Moorhead breaks down the implications for IBM and ServiceNow, while Tore Svanberg joins to discuss Texas Instruments. On the macro front, former Kansas City Fed President Esther George weighs in on the Beige Book and Fed Chair Powell's latest moves. 

US President Trump said the Fed should lower interest rates and would like the Fed chair to be early or on time, adds no intention of firing the Fed chair and wants Powell to be more active on rates.European bourses move higher as US Treasury Secretary Bessent and the latest Trump comments on Powell boost sentiment; TSLA +6.3% in pre-market trade after Musk signals stepping back from DOGE following dismal earnings.USD mixed vs. peers with Antipodeans leading given the positive risk tone.US and German paper diverges on account of trade updates and Trump comments on Powell.Industrial commodities higher on optimism, spot gold unwinds risk premium.Looking ahead, highlights include US PMIs, IMF/World Bank Spring Meeting, Speakers including BoE's Bailey & Breeden, ECB's Lane & Cipollone, Fed's Goolsbee, Musalem & Hammack, RBA's Bullock, Supply from the US.Earnings include, Boeing, AT&T, Vertiv, Phillip Morris, GE Vernova, Alaska Air, IBM, Chipotle, ServiceNow, Texas Instruments & Lam Research.Read the full report covering Equities, Forex, Fixed Income, Commodites and more on Newsquawk

Today's guest is Lise Fremo Furre, Partner at KPMG Norway. KPMG's Norwegian history dates back more than 100 years. Over the years, they have grown significantly, and what was once purely an auditing firm, is now a full-scale competence house delivering solutions for their clients' entire operations. They are particularly focused on the business sector's framework conditions, sustainable growth, technological transformation, security and total defense, as well as the need for trust between societal actors.Lise is a recognized leader in strategic portfolio management (SPM) with over 16 years of experience. She specializes in the development of governance models, prioritization, financial management and the implementation of strategic initiatives to maximize value creation and ensure efficient resource utilization. Lise's dedication to optimization and execution makes her a trusted partner for companies looking to strengthen their strategic management processes.In the episode, Lise talks about:0:00 Her background as a tech leader driving global strategy with ServiceNow2:11 How ServiceNow enables AI-driven transformation, connecting business and governance3:10 Expanding to a global role, scaling ServiceNow for strategic impact3:51 How SPM aligns strategy, investments and decisions with financial control5:21 Shifting to integrated, real-time governance with strategic platforms6:59 Focusing on business outcomes, enabling technology & adaptable frameworks7:56 Being a hands-on leader with focus on execution, communication and inspiring action8:39 How Mentorship and goal setting shapes her career journey10:01 Scaling globally, AI innovation, and aligning with executive priorities

Алексей Кузнецов — Senior QA-инженер и автор автоматизированной системы для поиска работы через LinkedIn и e-mail. В этом выпуске он рассказывает, как написал собственные скрипты для массовых откликов через Easy Apply, рассылок запросов на рефералы и автоматического общения с получателями писем — всё с помощью AI и парсинга LinkedIn.Обсуждаем, как он построил свою систему: от найма ассистента до разработки бота, который отправил письма в 140 компаний, получил 140 рефералов и прошёл интервью в 38 из них, включая Amazon, Apple, Tesla, ServiceNow, Epic Games. Алексей показывает интерфейс своего расширения, делится результатами и объясняет, почему считает свой подход вин-вин моделью.Также в видео: сравнение конверсии в США и России, реакция получателей на AI-ответы, обход ограничений LinkedIn и Gmail, и советы тем, кто хочет внедрить такую же систему.Алексей Кузнецов (Aleksei Kuznetsov and Alek Smithov) - Senior QA Engineer LinkedIn: https://www.linkedin.com/in/sdet-qa/Telegram: https://t.me@nucleram Канал в Телеграме: https://t.me/nedyrov YouTube: https://www.youtube.com/@nedyrov ***Записывайтесь на карьерную консультацию (резюме, LinkedIn, карьерная стратегия, поиск работы в США): https://annanaumova.comКоучинг (синдром самозванца, прокрастинация, неуверенность в себе, страхи, лень) https://annanaumova.notion.site/3f6ea5ce89694c93afb1156df3c903abОнлайн курс "Идеальное резюме и поиск работы в США":https://go.mbastrategy.com/resumecoursemainГайд "Идеальное американское резюме":https://go.mbastrategy.com/usresumeГайд "Как оформить профиль в LinkedIn, чтобы рекрутеры не смогли пройти мимо": https://go.mbastrategy.com/linkedinguideМой Telegram-канал: https://t.me/prodcastUSAМой Instagram: https://www.instagram.com/prodcast.us/Prodcast в соцсетях и на всех подкаст платформахhttps://linktr.ee/prodcastUS⏰ Timecodes ⏰00:00 Начало9:33 Про бота, который помогает искать рефералы и откликаться на вакансии 18:53 Как тебе пришла в голову эта идея? Почему это было нужно?22:15 Демонстрация работы инструмента38:11 Какая конверсия из отправки письма в ответ, реферал и в собеседование с рекрутерами? 45:29 Сколько офферов ты уже получил?46:23 Будет ли скрипт и бот работать в России?51:00 Были ли отказы от людей, которым ты писал?52:47 Что будешь делать, если LinkedIn или Gmail это все обрубит? 56:30 Что можешь пожелать тем, кто ищет работу?

Scaling a company requires more than just great ideas — it demands execution, urgency and adaptability. In this episode, Dan Rogers, CEO of LaunchDarkly, shares how he has built high-performance teams and driven sustained success, drawing from his experience leading growth at Microsoft, Amazon, Salesforce and ServiceNow.Specifically, Dan covers:(03:24) Dan's passion for technology led to an early start and a journey to Silicon Valley.(06:01) Why owning a number early in a career builds strong leadership skills.(11:28) Technical audiences want guidance, not marketing — stay product-focused.(25:25) Why customer insights should shape business decisions, not pre-set playbooks.(27:19) The role of execution in validating strategy and driving competitive advantage.(30:33) Competition is a sign of success — embrace it as part of growth.(37:45) AI application releases need control; rolling back and adjusting prompts is essential.(43:04) The importance of maintaining innovation speed while ensuring software reliability.(47:50) How feature flagging and controlled rollouts help companies move fast without breaking things.(51:49) Longevity in business requires discipline — prioritize fitness, diet and personal time with the same intensity as work.Resources Mentioned:Dan Rogershttps://www.linkedin.com/in/dan-rogers-a1717a/LaunchDarkly | LinkedInhttps://www.linkedin.com/company/launchdarkly/LaunchDarkly | Websitehttps://www.launchdarkly.comThis episode is brought to you by:Leverage community-led growth to skyrocket your business. “From Grassroots to Greatness” by author Lloyed Lobo will help you master 13 game-changing rules from some of the most iconic brands in the world — like Apple, Atlassian, CrossFit, Harley-Davidson, HubSpot, Red Bull and many more — to attract superfans of your own that will propel you to new heights. Grab your copy today at FromGrassrootsToGreatness.com.Each year the US and Canadian governments provide more than $20 billion in R&D tax credits and innovation incentives to fund businesses. But the application process is cumbersome, prone to costly audits and receiving the money can take as long as 16 months. Boast automates this process, enabling companies to get more money faster without the paperwork and audit risk. We don't get paid until you do! Find out if you qualify today at https://Boast.AI.Launch Academy is one of the top global tech hubs for international entrepreneurs and a designated organization for Canada's Startup Visa. Since 2012, Launch has worked with more than 6,000 entrepreneurs from over 100 countries, of which 300 have grown their startups to seed and Series A stage and raised over $2 billion in funding. To learn more about Launch's programs or the Canadian Startup Visa, visit https://LaunchAcademy.ca.Content Allies helps B2B companies build revenue-generating podcasts. We recommend them to any B2B company that is looking to launch or streamline its podcast production. Learn more at https://contentallies.com.#Leadership #StartupGrowth #SoftwareDevelopment #Product #Marketing #Innovation #StartUp #GenerativeAI #AI

A RETHINK Retail episode in collaboration with Cognizant Retailers face increasing pressure from labor shortages, supply chain complexity, and evolving customer expectations. So what's the key to staying competitive? Smarter operations. In this episode, we team up with Cognizant to explore how operational transformation drives bottom-line success. Experts Scott TumSuden and Karthik Chandrasekar (Cognizant) and retail consultant Ian Scott reveal how the Stores 360 platform—developed with ServiceNow and Thirdera—is helping brands optimize workflows, boost employee performance, and elevate the customer experience.

Today's guest is Reija Jokinen, Senior Advisor at Sofigate. Founded in 2003, Sofigate are are the leading business technology transformation company in the Nordics. Their 800+ professionals help customers to develop the interplay between business and technology: to design, build and implement business-friendly technology solutions and successful transformations. By combining transformation expertise with low/no-code platforms and generative AI, Sofigate ensure a faster time-to-value for their customers.In the episode, Reija discusses:0:00 How she discovered ServiceNow, becoming an instructor, practice lead & developer4:35 Why helping others through ServiceNow is rewarding and inspiring7:26 Starting as a ServiceNow admin, connecting theory to practice9:25 Known as the "ServiceNow Certification Queen" with a passion for scripting courses11:06 Her Best advice: You don't need to know everything, just who to ask12:32 Goals are driven by customer needs and personal interests13:39 Advice to believe in yourself and embrace new opportunitiesTo find out more about all the great work happening at Sofigate, check out the website www.sofigate.com