Podcasts about ServiceNow

The business press loves a simple story. A new product launches, a stock drops, a company stumbles, and the headlines write themselves. But what gets lost in that noise is the deeper logic driving these events, the category design lens that explains not just what happened, but why it matters. From the Apple Fold to the so-called SaaS apocalypse to Nike’s staggering collapse, the real stories are hiding just beneath the surface of what most journalists choose to cover. This episode of The Pirate Street Journal breaks down three major business topics through that lens. Christopher, Eddie, and Bri take a hard look at the week’s most important business news and share what the Wall Street Journal and the rest of the mainstream press consistently miss. The result is a faster, sharper, and more honest read on how business actually works. You're listening to Christopher Lochhead: Follow Your Different. We are the real dialogue podcast for people with a different mind. So get your mind in a different place, and hey ho, let's go.   Apple Fold: Seven Years Late and Still Winning Apple entered the foldable smartphone category with the iPhone Duo at a starting price of $1,999, seven years after Samsung launched its first foldable in 2019. The category has actually been shrinking, with shipments down 15% in the first half of the year. Yet analyst firm IDC projects Apple will capture 44% of all foldable revenue in 2026, before the device even has ten weeks on shelves. The pricing strategy here is no accident. By launching a $2,000 to $3,000 device alongside modest $100 price increases on its Pro lineup, Apple made those increases feel minor by comparison. This is a well-worn Apple Playbook: enter late, enter premium, and use design and ecosystem to cement a category that others started but could not scale.   Tim Cook’s Legacy and the AI Problem Apple Cannot Ignore Tim Cook took over Apple when its market cap sat just below $400 billion. Fifteen years later, that number has grown to approximately $4.5 trillion, an addition of $4 trillion in market value by a non-founder CEO. That run is arguably the most impressive in modern business history, yet the business press has largely failed to frame it that way or even acknowledge it plainly. The caution flag, however, is real. John Turnus is a hardware executive stepping into the top role at a moment when the defining battle in tech is being fought in AI and software. Siri continues to underperform against competitors like Claude, ChatGPT, and Grok. Apple’s greatest asset in the AI race is consumer trust, but trust alone will not build the context layer that makes AI outputs meaningful and reliable.   The SaaS Apocalypse That Never Came and What It Actually Reveals When AI coding tools from Anthropic and OpenAI exceeded expectations earlier this year, investors panicked and Salesforce stock dropped roughly 30%. The narrative was simple: if AI can write software, enterprise SaaS is finished. Then the earnings reports came in. Salesforce beat numbers and raised its outlook. ServiceNow, Workday, and Snowflake all came in strong, crediting AI as a driver rather than a threat. What the panic missed is that enterprise software companies are sitting on decades of proprietary intellectual capital. That data, combined with the context and meaning built around it, is exactly what AI needs to produce trusted business outcomes rather than generic responses. No broad-based large language model can replicate 40 years of domain-specific knowledge overnight, and enterprises are not switching vendors when they have one clear partner to hold accountable for results. To hear about the topics in this week's The Pirate Street Journal, download and listen to this episode. You can also read more Pirate Street Journal entries in the Category Pirates newsletter.   We hope you enjoyed this episode of Christopher Lochhead: Follow Your Different™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, X, LinkedIn, and subscribe on Apple Podcast / Spotify!

It’s the end of the world and we know it… CPI numbers – HOT – Markets think hit a top – or just options Friday? Sell Rosh Hashana and Buy Yom Kippur? Plenty of AI PLUS we are now on Spotify and Amazon Music/Podcasts! Click HERE for Show Notes and Links DHUnplugged is now streaming live - with listener chat. Click on link on the right sidebar. Love the Show? Then how about a Donation? PayPal.Donation.Button({ env:'production', hosted_button_id:'JJJHP2GDEJC7J', image: { src:'https://www.paypalobjects.com/en_US/i/btn/btn_donateCC_LG.gif', alt:'Donate with PayPal button', title:'PayPal - The safer, easier way to pay online!', } }).render('#donate-button'); Follow John S. Dvorak on X Follow Andrew Horowitz on X Warm-Up - Follow Up - I am the House! - 10YR shot above 5% on Monday - Follow Up 2 - Straight of Hormuz - NO Boats passing (can we please stick to the facts?) - CPI numbers - HOT - Markets think hit a top - Let's talk end of the works - Cyberdyne IRL Markets - 100% Probability of a rate hike this week - Sell Rosh Hashana, Buy Yom Kippur - HACK ETF - Cybersecurity name up 49% YTD DHU MAILING LIST! - Go to DHUnplugged.com FED HIKE IS BACK - Fed meets Tuesday-Wednesday, with a 25 bp hike to 3.75%-4.00% now the dominant expectation. - 85% of economists surveyed expect a hike; futures moved to roughly 90% odds after the latest inflation data. - August CPI rose 0.4% month-over-month and 3.4% year-over-year; core rose 0.3% for the month and 2.4% annually. - Markets are increasingly pricing additional tightening beyond September rather than this being a one-and-done move. AND -> THE 5% TREASURY IS BACK - The 10-year Treasury yield briefly crossed 5% Monday for the first time since 2023. - Higher oil prices, hotter inflation, heavy bond supply and expectations for more Fed tightening are all pushing yields higher. - The move raises the hurdle rate for stocks while feeding directly into mortgages, corporate borrowing and other credit. - Bonds are becoming meaningful competition for equities again at a time when stock valuations remain elevated. SLOW DOWN THE AI - Anthropic CEO Dario Amodei called for deliberately slowing frontier-model advancement to create more time for safety controls. - Sam Altman and Elon Musk publicly backed the push for more caution; Microsoft separately released a draft AI code requiring models to remain under human control. - Microsoft says its models must accept shutdowns and corrections and should not be designed around claims of consciousness or legal rights. - The semiconductor index dropped more than 5% Monday; Nvidia, Broadcom, Micron and AMD were among the major casualties. DEEPSEEK CHANGES THE MEMORY MATH - DeepSeek's latest architecture sharply lowers the amount of memory required to run inference, including a major reduction in KV-cache requirements. - This is not simply HBM being replaced by SSD: the architecture reduces both high-speed memory and persistent-storage requirements per inference. - That complicates the straight-line thesis that every incremental AI token requires proportionally more HBM and storage. - Micron, Samsung and SK Hynix still benefit from enormous AI memory demand, but will efficiency gains become an important counterweight to unlimited-demand forecasts? V4V - What is it and how can you participate? TOKENS - A Quick Tutorial ORACLE SAYS THE AI SPENDING IS REAL - Oracle booked more than $30 billion of new AI cloud contracts during the quarter, taking total backlog to $664 billion. - Revenue rose 30% to $19.3 billion and adjusted EPS came in at $1.92 versus $1.74 expected. - Oracle spent $28.5 billion on capex, but about $11.36 billion was offset by customer prepayments. - Most new AI orders use prepayments, customer-owned hardware or similar arrangements, reducing the amount Oracle itself must finance. AI STOCKS MEET THEIR FIRST REAL NARRATIVE PROBLEM - The Philadelphia semiconductor index dropped roughly 5.4% Monday even though it remains up about 58% for the year. - Nvidia fell roughly 2.6%; Broadcom, Micron and AMD were each down around 4% during the session. - The new concern is not whether AI works, but whether safety restrictions could slow the pace of model releases and infrastructure spending. - Software names including Adobe, ServiceNow and Workday initially benefited as investors reconsidered how quickly AI might disrupt incumbent software. CHATGPT INVENTS THE WITNESSES - A New Mexico defense lawyer was fined $5,000 and held in contempt after submitting fabricated police testimony and nonexistent witnesses generated by ChatGPT. - The attorney had used ChatGPT to summarize trial proceedings and failed to verify the output before filing it with the court. - The appeal was reassigned to a public defender and the attorney was referred for further disciplinary review. - This goes beyond fake case citations: the system generated supposed factual evidence and attributed it to witnesses who did not exist. HUMANOID ROBOTS: FROM IPO MANIA TO THE BATTLEFIELD - China is researching humanoid robots for reconnaissance, logistics, hazardous missions and potentially urban combat. - Separately, Chinese regulators are tightening scrutiny of humanoid-robot IPOs after extreme volatility surrounding Unitree Robotics. - Unitree shares reportedly fell roughly 45% after initially increasing fivefold following its listing. - Hyundai-owned Boston Dynamics also said a 2027 IPO is unlikely; Hyundai wants production capacity of roughly 30,000 robots annually by 2028. CHINA GETS ACCUSED OF INDUSTRIAL-SCALE AI COPYING - U.S. officials accused six Chinese AI companies, including DeepSeek, Moonshot and Alibaba, of using U.S. models for large-scale distillation. - Distillation trains smaller models using outputs from more powerful models, dramatically reducing development cost and time. - U.S. officials said the activity targeted technology from Anthropic, OpenAI, Google and SpaceX. - China rejected the allegations and argued that distillation is a normal industry technique also used by American companies. OIL BACK ABOVE $100 - Brent traded around $107 Monday and WTI around $103 after fresh attacks on Saudi infrastructure and Middle East shipping. - Saudi Arabia's East-West pipeline was temporarily disabled, threatening a route capable of carrying roughly 4% of global crude supply. - Gulf states postponed planned talks with Iran over the Strait of Hormuz as regional tensions widened. - Physical crude prices are becoming highly location-dependent: barrels with secure export routes command major premiums while trapped grades trade at steep discounts. COPPER GOES VERTICAL - Copper has recently traded near record territory around $14,500-$14,700 per metric ton. - Tight mine supply is colliding with demand from electric grids, data centers, renewable power and other electrification projects. - Tariff uncertainty has also distorted flows as traders move available metal toward markets offering the highest prices. - Copper's surge makes proposed mining combinations such as Anglo American-Teck increasingly valuable; that roughly $54 billion deal is still awaiting Chinese regulatory approval. THE BIG MYSTERY BANK SANCTION - Treasury Secretary Scott Bessent said the U.S. would sanction a large bank as part of increased financial pressure on Iran. - He initially declined to identify the bank or its country. - The campaign has already targeted oil, shipping, finance, aviation, weapons procurement and digital-asset channels connected to Iran. - The market question is whether secondary sanctions begin touching larger banks or companies outside Iran that facilitate trade. APPLE'S $1,999 FOLDING BET - Apple launched the iPhone Duo, its first folding iPhone, priced at $1,999. - It opens to a 7.6-inch display and represents one of Apple's biggest changes to the iPhone form factor in years. - The launch puts Apple directly into a market dominated by Samsung and Huawei and could help push foldables beyond their current niche. - It is also arriving during a severe memory-and-storage chip shortage that has already forced higher pricing elsewhere in Apple's product lineup. PRIVATE CREDIT REDEMPTION PRESSURE EASES - Investors in BlackRock's $23.1 billion HPS Corporate Lending Fund requested withdrawals equal to about 11.5% of shares, down from 13.3% the prior quarter - BUT, is this just a rounding error? - The fund will repurchase only 5%, the normal quarterly limit, leaving some redemption requests unfilled. - Other BlackRock private-credit vehicles also showed lower withdrawal requests during the quarter. - Private-credit investors have been worried about lending standards and heavy exposure to software companies potentially disrupted by AI. DID WE DISCUSS >>> THE $50 BILLION DATA-CENTER IPO - SB Energy is reportedly seeking a valuation above $50 billion despite having no operational data centers. - It reported about $139 million of first-half revenue against a $3.21 billion net loss. - The company claims roughly $439 billion of project backlog. - OpenAI is an investor, warrant holder and major future customer; Nvidia is also providing capital while supplying the chips. - Soooooo...... No operating data centers, billions in losses and a possible $50 billion valuation. At least they remembered to build the valuation first.   Love the Show? Then how about a Donation? PayPal.Donation.Button({ env: 'production', hosted_button_id: 'JJJHP2GDEJC7J', image: { src: 'https://www.paypalobjects.com/en_US/i/btn/btn_donateCC_LG.gif', alt: 'Donate with PayPal button', title: 'PayPal - The safer, easier way to pay online!' } }).render('#donate-button-2'); THE CLOSEST TO THE PIN for SpaceX (SPCX) Winners will be getting great stuff like the new "OFFICIAL" DHUnplugged Shirt!   FED AND CRYPTO LIMERICKS   See this week's stock picks HERE Follow John C. Dvorak on Twitter Follow Andrew Horowitz on Twitter

Would you like to learn how to accelerate your agency growth? https://www.agencymastery360.com/training Arne Hurty is the founder and Chief Creative Officer of BayCreative, a San Francisco Bay Area B2B technology marketing agency he has been running for 30 years. What started as a $500 illustration job has grown into a full-service agency serving brands like Cisco and ServiceNow — with Arne's son and daughter now working alongside him. In this episode, Arne and Jason dig into what actually sustains an agency owner over three decades: two business partner buyouts, a full pivot to remote work, and a philosophy of building the agency around life rather than the other way around. Subscribe Apple Spotify iHeart Radio  Sponsors and Resources E2M Solutions: Today's episode of the Smart Agency Masterclass is sponsored by E2M Solutions, a web design and development agency that has provided white-label services for the past 10 years to agencies all over the world. Check out e2msolutions.com/smartagency and get 10% off for the first three months of service. Key Takeaways: The pursuit of quality is a bottomless pit — and that's why it works.** Arne says he has never seriously wanted to walk away from the business in 30 years. His reason: improving communication is an endless craft. If work feels boring, he says, "you're just not looking at it enough." The pursuit itself keeps going. Design your agency around your life from the beginning.** Arne made deliberate choices to keep BayCreative at a size that fit how he wanted to live. When COVID hit, going fully virtual wasn't a crisis — it was a natural next step that also opened the door to more diverse talent. Plan every business partner transition before you need to.** Arne has bought out two business partners over 30 years. In both cases, the transitions were manageable because expectations were clear. If you have a business partner, get the valuation method and exit terms in writing before either of you ever considers leaving. Let family earn their seat — don't create one for them. Both Arne's son and daughter joined BayCreative casually while in college and needing money. Their work quality is what made them permanent. Arne didn't build a role to justify hiring them; their capability justified itself. Arne also shares how meeting someone in person at least once — even with a team that is otherwise fully remote — changes the texture of every Zoom call that follows. That first handshake, he says, carries more weight than any amount of video history. Do You Want to Transform Your Agency from a Liability to an Asset? Looking to dig deeper into your agency's potential? Check out our Agency Blueprint. Designed for agency owners like you, our Agency Blueprint helps you uncover growth opportunities, tackle obstacles, and craft a customized blueprint for your agency's success.

What did I say? What did I mean? Do you understand me? We ask each other those three questions constantly without noticing. Now we ask them of machines — and this episode is about what happens in the gap. Host Bobby Brill pulls together conversations with the ServiceNow linguists, research engineers, and AI governance leads working on voice, language, and chat, including a real recording of a voice agent failing in real time. Same words. Different meaning. And a machine in the middle trying to work out which one you intended. In this episode:Why a single English word carries no meaning without context, and what that does to translationHow a name that isn't in the training data breaks the first model in the chainThe three-model cascade behind every voice agent, and what gets lost at each handoffA voice agent that hears a confirmation code correctly three times and rejects it three timesWhy formality — tu or vous — is a fluency problem, not a grammar problemWho decides what's acceptable for an AI to say when the same word is fine in London and not in Chicago. Check out our past episodes on voice and voice AI: https://youtu.be/cGXCnABXKow https://youtu.be/yxoHmZj5gOk https://youtu.be/x7Ks932T18oGuests: Lyena Solomon, Director of Globalization and Accessibility Midam Kim, Machine Learning EngineerTara Bogavelli, Research EngineerKatrina Stankovic, Staff Machine Learning EngineerGabrielle Gauthier-Melançon, Staff Applied Research Scientist Louis-Philippe Morin, AI Governance Product Manager CHAPTERS 0:00 "Half ten" — same words, an hour apart 2:04 What did I say: the word "order" 3:19 The name a machine can't hear 5:23 Three models handing meaning to each other 8:19 Naming conventions 10:04 Listen: a voice agent fails 14:47 Tu or vous: talking to you correctly 16:39 Who decides what's acceptable 18:49 Teaching it the way you'd teach a kid 20:15 Why any of this matters For more information, see: ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow Insights Podcast: https://www.youtube.com/playlist?list=PLCOmiTb5WX3qvGq7Cp3o2KkCiplJyqQOK For general information about ServiceNow, visit: http://www.servicenow.com/ #ServiceNow #VoiceAI #AI #ConversationalAI #Localization #AIGovernanceSee omnystudio.com/listener for privacy information.

Andy Roddick and Jon Wertheim recap the entire 2026 US Open: from the champions Alexander Zverev & Elena Rybakina and what the rest of their season might look like. The runner-ups Ben Shelton and Aryna Sabalenka and what they did best. Carlos Alcaraz and Ben Shelton's 3:30am 5-set thriller. Iva Jovic and Alex Eala and their incredible 3rd Round match. And finally the late-night scheduling debate, rising popularity among influencers, and why Roddick calls the US Open the biggest sporting event in America. COMMENT BELOW: What was your moment of the 2026 US Open?

Is Nvidia just one slice of a much bigger AI investment story? CEO Jensen Huang describes artificial intelligence as a five-layer cake: energy, chips, infrastructure, models and applications. Michelle Martin speaks with Brandon Ho, CFA, Head of Investment Advisory Singapore, to unpack where companies including Constellation Energy, TSMC, Broadcom, Micron, Microsoft, Alphabet, Palantir and ServiceNow fit within the stack. Which layers are already translating AI demand into revenues and profits? Where are valuations relying heavily on future expectations? And can spreading investments across the five layers really diversify AI exposure — or are they ultimately all riding the same spending boom?See omnystudio.com/listener for privacy information.

Andy Roddick breaks down Alexander Zverev's four-set win over Ben Shelton to capture the 2026 US Open title and his second Grand Slam. Plus, Andy reacts to Shelton's run to a career-high No. 4, Zverev taking control of the race for year-end No. 1, and the moment Zverev didn't realize he had won the title. All of this and more from the Cadillac IQ mobile studio! COMMENT BELOW: What did you think of the 2026 US Open Men's Final? TAKE OUR SURVEY! https://survey.alchemer.com/s3/894283...

Andy Roddick breaks down Elena Rybakina's three-set win over Aryna Sabalenka to capture the 2026 US Open title and her third Grand Slam. Plus, Andy looks ahead to tomorrow's US Open men's final between Ben Shelton and Alexander Zverev. All of this and more from the Cadillac IQ mobile studio! COMMENT BELOW: What did you think of the 2026 US Open Women's Final? TAKE OUR SURVEY! https://survey.alchemer.com/s3/894283...

What happens when someone who has spent nearly his entire life understanding code, data, and technological systems begins questioning the nature of reality itself? In this episode Dr. John Price is joined by Brett Hurt who began programming at seven years old and went on to become one of Austin's most successful technology entrepreneurs. He founded Coremetrics, acquired by IBM for $300 million, and Bazaarvoice, which became a billion-dollar public company. Most recently, he co-founded and led data.world before its acquisition by ServiceNow in 2025. But after decades of building companies and achieving extraordinary financial success, Brett found himself moving toward a very different set of questions. A series of psychedelic experiences, including one he describes as an encounter with God, initiated what Brett calls his Soul Quest. He read more than 85 books in 18 months, exploring consciousness, post-materialist science, spirituality, ancient wisdom, and the nature of reality. That exploration eventually became his USA TODAY bestselling book, Love Conquers Fear: Humanity, AI, and the Age of Abundance for All. In this conversation, we begin with the seven-year-old who discovered coding and explore how computer science shaped Brett's way of seeing the world. We talk about entrepreneurship, failure, self-doubt, wealth, and the “scarcity operating system” that helped drive his success. We then move into the psychedelic experiences that disrupted his understanding of reality and his subsequent investigation into consciousness, science, and spirituality. We also explore the hard problem of consciousness, whether intelligence and consciousness are actually the same thing, what AI may reveal about being human, and how education must change when information becomes nearly instantaneous. And we examine Brett's central argument that love can conquer fear, including a deeper question: What if fear is not simply something to overcome, but something that can tell us what matters? This is a conversation about technology, but underneath it is a conversation about the human being creating the technology: what forms us, what drives us, what our systems cannot measure, and what happens when the worldview that helped us succeed can no longer contain our experience. Brett Hurt is a serial technology entrepreneur, investor, USA TODAY bestselling author, and CEO of Love Conquers Fear. Alongside his wife, Debra, he co-leads Hurt Family Investments, which has backed more than 150 startups and 50 venture funds. Topics include: computer science and coding, AI and consciousness, psychedelics and mystical experience, the nature of reality, entrepreneurship and self-doubt, wealth and success, fear and love, education in the age of AI, post-materialist science, and the limits of what data can tell us about being human. https://www.loveconquersfear.org

Andy Roddick breaks down Day 13 at the 2026 US Open as Ben Shelton defeats Frances Tiafoe to reach his first Grand Slam final and Alexander Zverev takes down Karen Khachanov to set up Sunday's championship match. Andy looks ahead to Shelton vs. Zverev and previews the women's final between Aryna Sabalenka and Elena Rybakina. All of this and more from the Cadillac IQ mobile studio! COMMENT BELOW: Who do you have winning the Women's Final?

Andy Roddick breaks down Day 12 of the 2026 US Open as Aryna Sabalenka defeats Jessica Pegula to reach her fourth straight US Open final and make history with eight consecutive hard-court Grand Slam finals. Plus, Elena Rybakina comes back to defeat Coco Gauff and set up a No. 1 vs. No. 2 showdown for the title. All of this and more from the Cadillac IQ mobile studio! COMMENT BELOW: What was your favorite match of Day 12? TAKE OUR SURVEY! https://survey.alchemer.com/s3/894283...

Former NEC Director Gary Cohn joins with his reaction to this morning's inflation data and President Trump floating $5,000 payouts to Americans. Then, ServiceNow CEO Bill McDermott joins to discuss the latest warnings around AI. Plus, Goldman Sachs Chief U.S. Equity Strategist Ben Snider shares his take on the market and where he sees opportunity right now.Squawk on the Street Disclaimer Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Andy Roddick breaks down Day 11 at the 2026 US Open as Elena Rybakina beats Qinwen Zheng to secure the World No. 1 ranking, Coco Gauff survives Mirra Andreeva, and Alexander Zverev returns to the US Open semifinals. Plus, Andy discusses Karen Khachanov advancing after Alexander Blockx's retirement and the Zverev-Khachanov matchup. All of this and more from the Cadillac IQ mobile studio! COMMENT BELOW: What was your favorite match of Day 11? TAKE OUR SURVEY! https://survey.alchemer.com/s3/894283...

Andy Roddick reacts to the 5-set thriller where Ben Shelton beat Carlos Alcaraz to make it to the US Open semifinals against Frances Tiafoe – guaranteeing an American in the final of the US Open. COMMENT BELOW: What did you think of the match!?

Andy Roddick breaks down the 2026 US Open Day 10. Aryna Sabalenka survives Linda Noskova, Frances Tiafoe comes back from two sets down against Alex Michelsen, and Jessica Pegula beats Emma Navarro. Plus, Andy talks the first set of Carlos Alcaraz vs. Ben Shelton. All of this and more from the Cadillac IQ mobile studio! COMMENT BELOW: What was your favorite match of Day 10? TAKE OUR SURVEY! https://survey.alchemer.com/s3/894283...

Andy Roddick breaks down the results from Day 9 of the US Open 2026. Coco Gauff rolls through Iva Jovic on her way to the Quarterfinals. Rybakina beats Naomi Osaka and Iga Swiatek gets upset by Zheng Qwinwen. Alexander Zverev beats Darderi in straight sets. Plus Andy previews tomorrow's matches to kick off the Quarterfinals! All of this and more from the Cadillac IQ mobile studio! COMMENT BELOW: What was your favorite match of Day 9? FILL OUT YOUR REDRAW: https://served.bracket.tennis/ TAKE OUR SURVEY! https://survey.alchemer.com/s3/894283...

About the Guest Jayney Howson is the Chief Learning Officer at ServiceNow and the architect behind ServiceNow University, a free AI-powered learning platform designed to prepare people for the future of work. Under her leadership, the platform has grown to approximately two million learners and is on a path toward three million. She oversees learning programs that help customers, partners, employees, and aspiring professionals develop the skills needed to succeed in an AI-powered economy. Before moving into learning and talent development, Jayney built a career spanning hospitality, marketing, communications, sales, and leadership. Her diverse experiences have shaped a leadership philosophy centered on curiosity, courage, trust, and human connection. What You Will Learn Why being interested is more important than being interesting How early hospitality jobs can teach lifelong leadership lessons Why asking for help strengthens relationships and teams How great leaders create the conditions for others to thrive The role trust plays in high-performing organizations Join us for this episode of the Take Command Podcast as Jayney Howson shares lessons on leadership, learning, courage, and human connection in an age of artificial intelligence. From restaurant tables to the forefront of AI-powered learning, her journey offers a powerful reminder that our greatest advantage isn't technology alone. It's our ability to think, connect, adapt, and grow together. Please rate and review this Episode!We'd love to hear from you! Leaving a review helps us ensure we deliver content that resonates with you. Your feedback can inspire others to join our Take Command: A Dale Carnegie Podcast community & benefit from the leadership insights we share.

Andy Roddick breaks down the results from Day 8 of the US Open 2026. Carlos Alcaraz beats Tommy Paul in straight sets and then has a hilarious moment with Andy at the desk when he mixes up who he's playing next. Andy also goes into Shelton's match against Tsitsipas, Tiafoe beating Medvedev, Michelsen advancing, and Pegula rolling through into the quarterfinals. All of this and more from the Cadillac IQ mobile studio! COMMENT BELOW: What was your favorite match of Day 8? FILL OUT YOUR REDRAW: https://served.bracket.tennis/ TAKE OUR SURVEY! https://survey.alchemer.com/s3/894283...

Andy Roddick breaks down the results from Day 7 of the US Open 2026. Roddick reacts to the “match of the tournament so far” Iva Jovic defeats Alex Eala in 3 sets. He also talks about Taylor Fritz and Madison Keys exiting in the third round. All of this and more from the Cadillac IQ mobile studio! COMMENT BELOW: What was your favorite match of Day 7? FILL OUT YOUR REDRAW: https://served.bracket.tennis/ TAKE OUR SURVEY! https://survey.alchemer.com/s3/894283...

David Senra: Read the notes at at podcastnotes.org. Don't forget to subscribe for free to our newsletter, the top 10 ideas of the week, every Monday --------- Doug Leone spent 26 years helping lead Sequoia Capital through successive eras of technological change. Born in Italy, he came to the United States without speaking English and carried the insecurity of an outsider into his career. That fear became fuel: whenever he felt himself falling behind, he forced himself to start over. After stepping down from Sequoia at 65 to make room for the next generation, he returned four years later. Now he considers himself a low-level analyst again, racing to understand an AI revolution that he believes is rewriting business more radically than anything he has seen before. Leone explains the three questions he asks before making an investment: Would he put his children's money into it? If he could make only 20 investments in his life, would this be one of them? Could it return the entire fund? He is interested only in extreme outliers—companies capable of returning 100 times the original investment—and says the biggest mistake venture investors make is selling their winners too early. Sequoia once owned enormous stakes in Apple, Cisco, Google and NVIDIA, but even the greatest investors failed to anticipate how long exceptional companies could continue compounding. His role as an investor is not to shape a founder's technology. It is to help turn a product into a business: recruiting the first team, building sales and marketing, navigating crucible moments and preserving the founder as the soul of the company. He describes backing David Vélez before Nubank existed, what Fred Luddy's unusual ServiceNow pitch revealed about him and why Sequoia looks for the same qualities in founders and its own partners: a hypercompetitive person with a heart of gold. Leone also discusses trust as the accelerant that makes business move quickly. Trust requires both competence and good intentions, and it is earned by helping founders when they are most vulnerable. He explains why founders should architect their boards as carefully as their products, why productive disagreement is different from argument and how to deliver difficult feedback so it can actually be heard. He closes with lessons from his longtime partner Michael Moritz: listen to the exact words people choose, put the other person first and always ask what a company could become if everything goes right. Show notes: https://www.davidsenra.com/episode/doug-leone Made possible by Ramp: https://ramp.com AppLovin: https://applovin.com/senra Deel: https://deel.com/senra Chapters (00:00:00) How to Dominate for Decades (00:03:17) Turning Fear Into a Tailwind (00:05:40) Immigrant Drive, Hard Work & the Beach Club (00:12:19) Simplifying Life & Choosing Discomfort (00:14:37) The Homeless Sequoia Partner With No Plan B (00:16:49) Stepping Down, Coming Back & Starting Over (00:20:04) Why AI Is Different From Every Previous Technology Shift (00:22:13) Doug's Three Investment Heuristics (00:23:52) The Cost of Selling Great Companies Too Early (00:25:39) Helping Founders Turn Products Into Businesses (00:28:28) David Vélez, Nubank & the Psychology of Founder Support (00:32:25) Why Founders Must Remain the Soul of the Company (00:36:13) Torturing Yourself Into Greatness (00:39:57) Don Valentine, Succession & the Sequoia School of Hard Knocks (00:44:28) Staying Grounded & Developing a Sniffer for People (00:47:46) Hypercompetitive With a Heart of Gold (00:50:13) Fred Luddy, Israeli Founders & Radical Directness (00:52:28) Trust Is the Accelerant of Business (00:59:57) Starting From Zero & Hunting for the Next Great Founder (01:05:59) Architect Your Board Like Your Product (01:10:24) Truth, Disagreement & the Art of Difficult Feedback (01:13:43) Humanity, Introversion & the Value of Relationships (01:18:18) What Doug Learned From Michael Moritz Learn more about your ad choices. Visit megaphone.fm/adchoices

Andy Roddick breaks down the results from Day 6 of the US Open 2026. Serena and Venus Williams fall in the first round of doubles, Alcaraz and Sabalenka roll through to the Round of 16. Tommy Paul beats Bublik in five sets and Frances Tiafoe beats Vacherot in three. All of this and more from the Cadillac IQ mobile studio! COMMENT BELOW: What was your favorite match of Day 6? TAKE OUR SURVEY! https://survey.alchemer.com/s3/894283...

Andy Roddick breaks down the results from Day 5 of the US Open 2026. Fresh off commentating the Zverev/Halys match, Roddick reacts to the top seeds 5-set thriller. Then, he dives into the results of Coco Gauff, Taylor Fritz, Monfils/Tien, and much more. All of this and more from the Cadillac IQ mobile studio! COMMENT BELOW: What was your favorite match of Day 5? TAKE OUR SURVEY! https://survey.alchemer.com/s3/894283...

Andy Roddick breaks down results from Day 4 of the US Open 2026, including Daniel Merida's upset of Andrey Rublev, Ben Shelton battling past Hubert Hurkacz, and dominant wins from Aryna Sabalenka and Jessica Pegula. Andy also dives into Rafa Jodar's loss to lucky loser Bu Yunchaokete, Alex Michelsen taking out Brandon Nakashima, and the biggest storylines from around the grounds. All of this and more from the Cadillac IQ mobile studio!COMMENT BELOW: What was your favorite match of Day 4?TAKE OUR SURVEY! https://survey.alchemer.com/s3/894283...

What kind of company do you need to become when intelligence itself is no longer scarce?  In this episode of the Balancing Act podcast, Andy speaks with Brian Solis, head of global innovation at ServiceNow and co-author of Infinite: How Visionary Leaders Transform Today's Businesses into AI-Forward Companies.  A digital anthropologist and nine-time bestselling author, Brian has spent three decades in Silicon Valley mapping each major wave of technological change — and his warning here is that AI is quietly repeating the central failure of digital transformation. Companies digitized without ever transforming. Now they are automating without reimagining, and the gap between those two choices is going to decide which of them still matters in ten years.  Tune in to episode 261 to hear why the org chart is giving way to what Brian calls a work chart, what an AI-native company already looks like in Silicon Valley today, the name he gives to what happens to your thinking when you hand it to a machine, and his answer for the capable, experienced leader who is quietly afraid of becoming obsolete.  AndrewTemte.com

Patrick McGarry, Federal CDO at ServiceNow and author of The Adaptive Organization, has spent years watching organizations accumulate data and tools but fail to convert them into decisions. Overhead grows. Outcomes don't. Hence “Intelligence Without Action Is Just Overhead.” Patrick joins Juan and Tim to walk through why federal data programs stall (the idea-to-deployment lag is long enough that the tech moves on), why incentives matter more than mandates, and why the right question should not be "how do we get AI ready" and instead should be "how do we make our organization accountable for AI." Topics discussed: Intelligence vs. action Ownership and outcomes Federal government's speed problem The CATALOG framework: Culture & Talent, Analytics & AI, Technology & Architecture, Alignment, Leadership & Governance, Operations & Delivery, Growth & Measurement. Governance as clarity, not bureaucracy Open standards, vendor lock-in, semantics, interoperability Regulatory standards as a double-edged sword See omnystudio.com/listener for privacy information.

This is the takeaway episode with Patrick McGarry, Federal CDO at ServiceNow and author of The Adaptive Organization, who has spent years watching organizations accumulate data and tools but fail to convert them into decisions. Overhead grows. Outcomes don't. Hence “Intelligence Without Action Is Just Overhead.” See omnystudio.com/listener for privacy information.

Andy Roddick breaks down Day 3 at the US Open 2026, including Flavio Cobolli's historic comeback from two sets down to beat Comesana: his first win from that position after nine previous losses at majors and Yulia Putintseva's upset of No. 12 seed Belinda Bencic, the first top-20 seed to fall in the women's draw. Plus wins for Madison Keys, Taylor Fritz, and Coco Gauff. All of this and more from the Cadillac IQ mobile studio! COMMENT BELOW: What was your favorite match of Day 3? TAKE OUR SURVEY! https://survey.alchemer.com/s3/8942833/Served-Research-Summer-2026

This week on the 5BytesPodcast, we cover claims that a staggering 284 million records were stolen in a cyberattack on healthcare giant McKesson, while Meta's ambitious plans to reshape its workforce around AI reportedly ran into trouble. We also discuss Meta testing robots inside its data centres, critical ServiceNow vulnerabilities, a new PowerShell-based attack technique, Microsoft's latest Windows headaches, Tim Cook stepping down as Apple CEO, and much more. Reference Links: https://www.rorymon.com/blog/metas-ai-overhaul-stumbles-284-million-patient-records-allegedly-stolen/

Raul Shah from DocShah Financial talks recent wins like ServiceNow, UnitedHealth and Hims & Hers (2:20) Tax loss harvesting - when to use and when not to (8:15)Show Notes:Hims & Hers Health: Still An Undervalued Company With Tremendous UpsideServiceNow: Greater Business, Greater OpportunityUnitedHealth, Hims & Hers, Gambling.Com - Value Investing With Raul ShahEpisode transcriptsFor full access to analyst ratings, stock quant scores and dividend grades, subscribe to Seeking Alpha Premium at seekingalpha.com/subscriptions

In today's Cloud Wars Minute, I examine three signs that ServiceNow is positioning itself to become a cybersecurity powerhouse. Highlights 00:02 — We've recently seen ServiceNow position itself as a security powerhouse, and I wonder if that is ultimately the grand plan, the grand vision of CEO Bill McDermott. We've heard and seen ServiceNow sort of evolve its overall position. It's tinkered around with the Control Tower platform and so on. We've seen it now centered on this AI Control Tower for business reinvention. 00:50 — So, on July 22, it had its Q2 earnings call, and McDermott's opening remarks were heavily, heavily focused on their fast-growing security business. He said it's the fastest-growing major security vendor in the world. He said it's now the eighth largest. He talked about how quickly that part of ServiceNow's business is growing, and he used some very colorful examples of why this is so important. 01:34 — A couple weeks after that, on August 3, ServiceNow named a new chief marketing officer. That chief marketing officer held the same position, CMO, at Armis, a cybersecurity company that ServiceNow has just acquired. So, of all the people, you know, who might be more involved in platform reinvention, McDermott chose as the company's new CMO somebody who was specializing, at the time of the acquisition, in cybersecurity. 03:41 — This AI Control Tower for business reinvention is very nice, and I think it sounds good. I think it's temporary. I think the cybersecurity place is where they're going to go to. And again, I just track that right back to the July 22 Q2 earnings call. Of all the things in the world Bill McDermott could have chosen to talk about, he could have gone into great detail about the AI Control Tower. 04:39 — I would expect that ServiceNow is going to try to straddle those two areas, AI Control Tower and cybersecurity, saying they're really two sides of the same coin. But I think for customers, it's going to provide a lot of clarity about where the company is headed, where they're going, and how they'll be able to build out unique capabilities across industries. Visit Cloud Wars for more.

Andy Roddick breaks down results from Day 2 of the 2026 US Open, including Carlos Alcaraz winning his first match in 139 days, Stefanos Tsitsipas taking down Cincinnati champion Arthur Fils, and Frances Tiafoe surviving a 5-set thriller against Martin Damm. All of this and more from the Cadillac IQ mobile studio! COMMENT BELOW: What was your favorite match of Day 2? TAKE OUR SURVEY! https://survey.alchemer.com/s3/8942833/Served-Research-Summer-2026

ServiceNow warns of three maximum severity security vulnerabilities PaperCut zero-day exploited in attacks Healthcare giant McKesson discloses breach Get the full show notes here: https://cisoseries.com/cybersecurity-news-servicenow-vulnerabilities-warning-papercut-zero-day-mckesson-healthcare-breach/ Huge thanks to our episode sponsor, KnowBe4 Your employees have always been the target, but the threats they face are evolving. AI empowers cybercriminals to clone a coworker's voice, fake a video call with your CEO, or personalize a phishing email using details scraped from your own website. KnowBe4's AI-native Security Awareness Training (SAT) fights back with 12 autonomous defense agents that allow you to deliver personalized, relevant, and engaging training that adapts as fast as the threats your people face every day. More than 70,000 organizations trust KnowBe4 worldwide. Find out why at KnowBe4.com.

Andy Roddick and the Served crew sit down with Coco Gauff, Carlos Alcaraz, Iva Jovic, Frances Tiafoe, Mirra Andreeva, Aryna Sabalenka, Ben Shelton, Taylor Fritz, Brandon Nakashima, Alex Eala, Tommy Paul, and Alexander Zverev at 2026 US Open Media Day to talk preparation, confidence, and what to expect in New York.

Has enterprise AI finally reached the point where impressive demonstrations are no longer enough? In this episode, I speak with Murali Swaminathan, CTO at Freshworks, about the growing pressure on AI investments to deliver measurable business value. Murali has over 30 years of enterprise software experience, including roles at ServiceNow and CA, and now leads engineering and architecture teams at Freshworks. Murali believes the AI hype cycle is being replaced by an accountability cycle. Buyers want to understand reliability, governance, total cost of ownership, traceability, and the return generated by every deployment. They also want the ability to audit decisions, override outcomes, and use feedback to improve performance. Productivity alone provides an incomplete measure. Within service operations, companies can examine time to resolution, the volume of repetitive work automated, the number of issues completed without human intervention, and the quality of the employee's experience. Murali describes the difference between service-level agreements and experience-level agreements. Resolving a ticket within two minutes means very little if the employee's problem remains. The better question is whether AI completed the workflow and restored the person's ability to work. We also discuss why mid-market and agile enterprises provide a demanding test for AI. These companies have complex requirements but cannot absorb lengthy implementation programs, unclear pricing, or failed experiments. Murali recommends beginning with a limited process, measuring the result, establishing whether it can be repeated, and expanding only after it has proved reliable. Architecture plays an important role. Murali argues that ease of use begins beneath the interface. Configuration-led platforms can be upgraded as new capabilities arrive, while heavily customized systems can leave companies trapped on older releases. Autonomous service operations do not require removing people from every process. Murali uses the example of a printer incident. AI can read the ticket, classify the problem, route it to IT or facilities, and apply an automated fix when a trusted process exists. People retain responsibility for unusual, uncertain, or higher-risk decisions. Scaling this model requires cloud infrastructure that respects regional data residency, privacy, encryption, routing, and audit requirements. AI requests and diagnostic logs must remain within the correct geographic and regulatory boundaries. The conversation concludes with engineering skills. AI coding tools can generate software quickly, but engineers must understand architecture, usability, testing, and customer requirements. Companies also need rules determining which code can be reviewed by AI and which changes require human approval. Is your company measuring whether AI genuinely improves service operations, or is it counting deployments and calling that progress? Listen to the episode and share your thoughts with me.

In der heutigen Folge sprechen die Finanzjournalisten Daniel Eckert und Lea Oetjen über den schon erwarteten Salesforce-Sprung, einen Dämpfer für Marvell Technologies und das große Warten auf die Rede von Kevin Warsh in Jackson Hole. Außerdem geht es um Nvidia, CrowdStrike, ServiceNow, Okta, Adobe, Palantir, Autodesk, Figma, HP, Best Buy, Moderna, Wendy's, Alphabet, Apollo Global Management, BlackRock, Blackstone, Goldman Sachs, KKR, SAP, Nemetschek, Infineon, SUSS MicroTec, GFT Technologies, United Internet, IONOS, Deutsche Telekom, BMW, Mercedes-Benz Group, Volkswagen, Take-Two Interactive, VanEck Morningstar Developed Markets Dividend Leaders UCITS ETF (WKN: A2JAHJ) und iShares STOXX Global Select Dividend 100 UCITS ETF (WKN: A0F5UH). Am 2. Oktober findet unser „Alles auf Aktien“-Summit in Berlin statt. Ihr wollt dabei sein? Wir verlosen Tickets: Schreibt uns eine Mail an AAA@WELT.de und begründet, warum ihr unbedingt gewinnen solltet. Falls ihr euer Glück nicht dem Zufall überlassen wollt, bekommt ihr mit dem Code „AAAFRIENDS“ satte 50 Prozent Rabatt aufs Ticket – aber nur über diesen Link: https://veranstaltung.businessinsider.de/event/financesummit26/summary?rp=c6dc55d6-6f4f-4fb4-b75f-3f3501d84859 Wir freuen uns an Feedback über aaa@welt.de. Noch mehr "Alles auf Aktien" findet Ihr bei WELTplus und Apple Podcasts – inklusive aller Artikel der Hosts. Hier bei WELT: https://www.welt.de/podcasts/alles-auf-aktien/plus247399208/Boersen-Podcast-AAA-Bonus-Folgen-Jede-Woche-noch-mehr-Antworten-auf-Eure-Boersen-Fragen.html. Hier könnt ihr den AAA-Newsletter abonnieren: https://www.welt.de/newsletter/article232797673/Alles-auf-Aktien-Der-taegliche-Boersen-Newsletter-fuer-WELTplus-Abonnenten.html Und – ganz neu: AAA gibt es jetzt auch auf Instagram: https://www.instagram.com/alles_auf_aktien/ Disclaimer: Die im Podcast besprochenen Aktien und Fonds stellen keine spezifischen Kauf- oder Anlage-Empfehlungen dar. Die Moderatoren und der Verlag haften nicht für etwaige Verluste, die aufgrund der Umsetzung der Gedanken oder Ideen entstehen. Hörtipps: Für alle, die noch mehr wissen wollen: Holger Zschäpitz können Sie jede Woche im Finanz- und Wirtschaftspodcast "Deffner&Zschäpitz" hören. +++ Werbung +++ Du möchtest mehr über unsere Werbepartner erfahren? Hier findest du alle Infos & Rabatte! https://linktr.ee/alles_auf_aktien Anzeige: Eight Sleep: Der Pod 5 reguliert die Temperatur im Bett automatisch, trackt Schlaf- und Gesundheitswerte ohne Wearable und kann so zu besserem Schlaf beitragen. Mit dem Code ALLESAUFAKTIEN erhaltet ihr auf https://www.eightsleep.com/allesaufaktien bis zu 350 Euro Rabatt. Impressum: https://www.welt.de/services/article7893735/Impressum.html Datenschutz: https://www.welt.de/services/article157550705/Datenschutzerklaerung-WELT-DIGITAL.html

Mike Hurt, Group Vice President for U.S. Public Sector at ServiceNow joins the show to unpack findings from a new research report on AI adoption across civilian and defense agencies. Together we explore what separates a successful AI deployment from a science experiment, detail the governance infrastructure needed to define where AI makes decisions and where humans stay in the loop, and then discuss the importance of storytelling to build internal momentum and drive adoption beyond early adopters. We alsd dig into why only 15% of agencies are deploying agentic AI today and why siloed pilots aren't enough. 

They were wrong: software and AI are running togetherSean Emory of Avory & Co. argues the SaaS apocalypse narrative is broken. CRPO accelerations at Salesforce, ServiceNow, Okta, Palantir, MongoDB, and Zoom, plus NVIDIA's data center guide, show software and AI are compounding together, not cannibalizing. Sean walks the four layers of the AI stack, why distribution wins at the application layer, and where the real risks sit.Chapters00:00 The SaaS is dead narrative01:07 Intro and disclosures01:50 Is the SaaS apocalypse wrong03:52 Backlog signals: CRPO04:16 Salesforce and Agentforce05:50 ServiceNow and Okta06:52 MongoDB and Zoom08:31 Four layers of the AI stack12:37 NVIDIA's full stack strategy16:31 Risks and what to watch18:11 Wrap upMore from Avory & Co.Newsletter: investingwithdata.comWebsite: avoryfunds.comDisclaimerFor educational purposes only. Not investment advice. Opinions reflect our views as of the recording date and may change. Avory & Co. and Sean Emory may hold positions in securities discussed. Do your own research and consult a professional before making investment decisions.

What if the real risk of AI isn't that it takes your job — but that your company only ever uses it to cut costs?  In this episode of the Balancing Act podcast, Andy speaks with Dave Wright, Chief Innovation Officer at ServiceNow and co-author of Infinite: How Visionary Leaders Transform Today's Businesses into AI-Forward Companies.  Dave started out as a mainframe operator in the 1980s and has spent the last fifteen years helping enterprises rebuild how work actually gets done. His argument is that most AI implementations stall for a reason that has nothing to do with the technology — leaders reach for AI to automate the past rather than to create room to invent the future.  Tune in to episode 260 to hear why the handoffs between departments are where AI efficiency goes to die, what separates the companies getting real transformation from the ones that just get busier, and Dave's advice to the VP sitting on six months of pilots with nothing to show for them.  AndrewTemte.com

Album 8 Track 19: How Authentic Positioning Drives Success w/Krista PattersonIn this episode of Brands, Beats & Bytes, hosts Darryl "DC" Cobbin and Larry "LT" Taman welcome positioning expert Krista Patterson, Co-Founder and CEO of Positioning Collective.Drawing from her executive tenure at tech giants like Cisco, ServiceNow, and VMware, Krista reveals why systemic business problems almost always trace back to murky positioning.Krista breaks down the distinction between targeting demographics versus targeting mindset, shares deeply personal stories about overcoming career missteps, and discusses managing high-profile partnerships like F1 McLaren. The conversation tackles modern industry shifts, from why communications leaders must question the ecological footprint of AI infrastructure to how Burger King reclaimed its market share through core positioning. Tune in for a masterclass on brand strategy, authentic leadership, and career growth.Don't forget to subscribe, rate, and share with a fellow Brand Nerd!Instagram | LinkedIn

We're incredibly honored to be joined by Dave Wright, Chief Innovation Officer at ServiceNow, and Brian Solis, ServiceNow's Head of Global Innovation, digital anthropologist, and nine-time author. Together, Dave and Brian run ServiceNow Futures and have just published Infinite: How Visionary Leaders Transform Today's Businesses into AI-Forward Companies (Wiley, 2026).This is an awesome episode, where we have the luxury of talking to quite literal titans of industry about applied AI. We start with the concept of the 'workflow,' the graph-structure of business logic — designed, as Dave puts it, for the limitations of people and the scarcity of resources, and now confronting an abundance of intelligence. From there we work our way to the tantalizing concept at the core of their book, an 'infinite company,' a company that is technically enabled to such an extent that it can continously, progressively, reinvent itself.Marek pushes the concept to its limits: can an infinite company generate synthetic demand? Can it get infinitely big? And when does it tip into a true dark enterprise, agents making executive decisions about what to build and why? For Brian and Dave, the answer leaves a path open for humans as leaders, workers, and collaborators, who function to destabilize the linear, incremental self-improvement of agentic systems and reroute business into new and unexpected places.At the core of our conversation: Brian Solis & Dave Wright, Infinite: How Visionary Leaders Transform Today's Businesses into AI-Forward Companies(Wiley, 2026). See: infinitecompany.ai

Andy Roddick breaks down Coco Gauff and Arthur Fils' statement-making Cincinnati titles, Iga Świątek's strong form heading into New York, and what it all means for the US Open. Andy also dives into Aryna Sabalenka's recent struggles, the controversial US Open wild cards and withdrawals, and how the shifting seeds could completely change the path to a Grand Slam title. In this episode: - Why Coco Gauff looks like a US Open favorite - What Iga Świątek's form means for New York - Why Arthur Fils is becoming a serious US Open threat - What's behind Aryna Sabalenka's recent struggles - The debate over Stan Wawrinka's US Open wild card snub - How withdrawals are reshaping the US Open seeds and draw - Why American men are building momentum before New York - Andy Roddick on preparing to play Roger Federer again - The US Open mixed doubles matchups Andy can't wait to watch - What to expect from Served during US Open week TAKE OUR SURVEY! https://survey.alchemer.com/s3/8942833/Served-Research-Summer-2026

Only 18% of banks have integrated AI workflows. Everyone else is automating the past. Most banks and credit unions are using artificial intelligence to make yesterday's work faster, then measuring the result with yesterday's numbers. Brian Solis, Head of Global Innovation at ServiceNow, and Dave Wright, Chief Innovation Officer at ServiceNow, call this the iteration trap and argue it is the same failure that has consumed digital transformation. Their new book, Infinite: How Visionary Leaders Transform Today's Businesses into AI-Forward Companies, published by Wiley in 2026, draws a line between an AI-enabled company that uses AI to do what it already did and an AI-forward company that uses AI to do what it could never do before. By their own research, only about 5% of companies have reached the second group. In this conversation with Jim Marous, Solis and Wright explain why an organization chart hides the handoffs where value stalls and why a work chart exposes them, how savings from iterative AI should fund the innovative AI that grows revenue, and what a chief executive should put in front of a board that has never approved an investment without a payback period. Wright describes a government delegation that planned to deflect 90% of its citizen calls and could not answer why. Solis describes 75 chief executives who admitted, privately, that they are expected to know what to do and do not. Marous brings the discussion back to banking throughout, from the quarterly reporting cycle that rewards cost-cutting to the risk avoidance culture that new bankers are trained into on their first day. He closes with his own prediction that the next wave of consolidation among banks and credit unions will be decided by readiness rather than by size, with the sharpest question in any acquisition being how much friction the acquired institution brings. About: Banking Transformed is hosted by Jim Marous, a top five banking industry influencer and Co-Publisher of The Financial Brand. Subscribe to Banking Transformed for new episodes multiple times each week, and subscribe to the Digital Banking Report at digitalbankingreport.com.

Today's guest is Dianne Kokotoff, Executive Director, Enterprise Solutions and Automation at Wellstar Health System. Founded in 1993, Wellstar is one of the largest nonprofit healthcare systems in the Southeast, serving communities across Georgia through more than 400 care locations, including 11 hospitals. With more than 35,000 team members, Wellstar provides comprehensive, patient-centered care across a wide range of specialties, while also investing in innovation, research, technology and community health.Dianne is an experienced technology executive with a strong track record across financial services and healthcare. She leads ServiceNow and Automation teams, driving IT operational excellence, platform strategy, governance and continuous improvement across ITSM, ITOM, ITBM and SecOps. Her expertise also spans Robotic Process Automation, Agile transformation, enterprise architecture, process improvement and requirements analysis, with a focus on delivering technology strategies aligned with business goals.In the episode, Dianne talks about:0:00 Her journey from military communications to pioneering ServiceNow leadership5:04 Transforming ServiceNow adoption across Wellstar Health System6:32 How strong processes and quality data drove ServiceNow success10:58 Expanding ServiceNow into an enterprise-wide transformation platform12:53 Getting stakeholder buy-in to drive successful technology implementations15:47 How her lean ServiceNow team delivers enterprise-scale success17:45 Expanding ServiceNow with AI agents and innovation

Brandon Roberts, leader of Talent Strategy and Workforce Transformation at ServiceNow, joined us on The Modern People Leader. We talked about how ServiceNow is redesigning HR for the AI era, why every role needs to be mapped for AI impact, and more.----  Sponsor Links:

A normal Thursday turned into three stories at once: Alcaraz announcing his US Open return, the USTA's record $108 million prize money package & Slam Player Council, and Karen Moorhouse stepping down as CEO of the ITIA. Andy and Jon get into what a 20% prize money increase actually buys the players, why first-round qualifying money is now higher than what Andy earned reaching the main draw, and the ticket price fight that's about to define this tournament — including why the $400 grounds passes people are screenshotting on Twitter aren't the USTA's list price. COMMENT BELOW: Are you excited for Carlos Alcaraz return?

The federal government will spend about a trillion dollars on interest this year, roughly what it spends on national defense, and every rate increase makes that number larger. We will explain why the government's own borrowing costs now shape monetary policy, what that means for long-dated bonds, and why central banks around the world are buying gold at the fastest pace in years.Today's Stocks & Topics: Credo Technology Group Holding Ltd (CRDO), Market Wrap, Valero Energy Corporation (VLO), Marathon Petroleum Corporation (MPC), Phillips 66 (PSX), Car Makers and Motor Oil, The Trillion-dollar Interest Bill Nobody Votes On, Avantis International Equity ETF (AVDE), Short Selling vs Put Options, Chevron Corporation (CVX), Salesforce, Inc. (CRM), ServiceNow, Inc. (NOW).Our Sponsors:* Check out Anthropic and use my code Claude.ai/invest for a great deal: https://www.anthropic.com* Check out Quince and use my code quince.com/INVEST for a great deal: https://www.quince.comAdvertising Inquiries: https://redcircle.com/brands

On this week's show Patrick Gray and James Wilson are joined by guest co-host Dmitri Alperovitch to talk through the week's news, including: Trump's memo authorising the private sector to release the cyber hounds is fine, don't worry! OpenAI finally decides to add a few safety measures after the whole “oopsie we committed some felonies” thing Anthropic's models start a turf war when given the same task, surprising… nobody We can't figure out whether a device that can hack a 737 is showboating stunt hacking or … something more real-world cool. Or both. Or something. Much, much more This week's show is brought to you by threat hunt and detection platform Nebulock. Founder and CEO Damien Lewke joins Pat to chat about what it looks like when you try to reinvent the SIEM in 2026 on a clean sheet of paper. This episode is also available on YouTube Show notes Trump signs memo authorizing private sector to launch cyberattacks | washingtonpost.com Trump taps cyber firms to go on offensive against criminals | therecord.media OpenAI Overhauls Safety Protocols After Its AI Agents Went Rogue | wired.com Pacing model development in an era of cyber-critical capabilities | Anthropic set AI agents loose on the same task. They started a turf war. | TechCrunch Security Researchers observe first ‘near-autonomous' AI attack on government target in Taiwan | cyberscoop.com Researchers find AI-powered hacking tools for sale in underground forums | Cybersecurity Dive Terabytes of credentials leaked in massive supply-chain attack | arstechnica.com Trivy, Not LiteLLM Behind the 2,500 Org Compromise | securityweek.com Ukraine says cyberattack hit Russian e-commerce giant Wildberries amid drone strikes | The Record ‘Unprecedented' number of Apple users received recent spyware alert, say investigators | TechCrunch Security This Coin-Sized Device Can Hack a Boeing 737 | wired.com "City-Forum" data-theft attacks target Salesforce, ServiceNow portals | BleepingComputer Max severity SAP Commerce Cloud flaw now targeted in attacks | BleepingComputer Shell investigates 'potential incident' after Clop data theft claims | BleepingComputer Philips and GE investigating Clop ransomware data theft claims | BleepingComputer Uber Freight reportedly investigating after hacking group claims data breach | TechCrunch Security Details emerge on BlackFile's recent attacks on financial companies | cyberscoop.com After Microsoft threatened legal action, a security researcher publishes a new Windows zero-day bug | TechCrunch Security Kimwolf botnet rebuilt to survive takedowns, researchers say | cyberscoop.com Hundreds of fake Chrome VPN extensions route traffic through a proxy | BleepingComputer Deepfake hiccup unmasks suspected digital certificate fraudster | theregister.com Vulnerability giving attackers full control of Macs is under active exploitation | arstechnica.com Critical VMware vCenter RCE flaw exploited for reverse SSH access | BleepingComputer Poland probes MyDr healthcare software breach potentially affecting 19 million people | therecord.media Crypto hardware wallet owners face fresh security risks after recent spate of personal data thefts | TechCrunch Security [un]prompted.au — AI × Cybersecurity Conference · Sydney, 18–19 September 2026 | [un]prompted.au

Andy Roddick breaks down Iga Świątek's red-hot run heading into the US Open, what's changed in her game, and why she may be the player to beat in New York. Andy also dives into Ben Shelton's continued rise and what it will take for the young American to make the jump from contender to Grand Slam champion. Then, Emmy-winning director Jason Hehir joins Andy and Jon Wertheim to go inside his new Novak Djokovic documentary “The Wolf in Winter,” from Novak's battle with retirement and relentless pursuit of greatness to the fascinating parallels between Djokovic and Michael Jordan. In this episode: - Why Iga Świątek is surging at exactly the right time - What Świątek's form means for the US Open - Ben Shelton's next step toward becoming a Grand Slam champion - Jason Hehir on making Novak Djokovic: Wolf in Winter - Djokovic's complicated relationship with retirement - What Novak is still chasing this late in his career - The similarities between Novak Djokovic and Michael Jordan - What Jason learned about Djokovic after getting behind the scenes COMMENT BELOW: Which tennis player should get a documentary next?

President Trump deputizes private-sector companies to target cybercriminals. The LiteLLM supply-chain attack exposed credentials belonging to thousands of organizations. Data-theft campaign targets misconfigured Salesforce and ServiceNow instances. Hackers deploy AI agents to breach Taiwanese government systems. CISA mandates urgent patch for actively exploited Cisco firewall vulnerability. Nightmare Eclipse publishes yet another Windows zero-day exploit. On our Industry Voices segment, Clint Gibler, Cyber Lead at OpenAI, and Robby Winchester, Chief Global Professional Services Officer at SpecterOps, discuss frontier models and the future of cyber defense. And please do not reply. Seriously. Remember to leave us a 5-star rating and review in your favorite podcast app. Miss an episode? Sign-up for our daily intelligence roundup, Daily Briefing, and you'll never miss a beat. And be sure to follow CyberWire Daily on LinkedIn. CyberWire Guest Today on our Industry Voices segment, Clint Gibler, Cyber Lead at OpenAI, and Robby Winchester, Chief Global Professional Services Officer at SpecterOps, speak with Dave Bittner at Black Hat about frontier models and the future of cyber defense, including responsible AI deployment, red teaming, reducing security noise, and the evolving role of human expertise in AI-assisted defense. If you enjoyed this conversation, be sure to check out the full interview here. Selected Reading Trump turns to private sector in offensive hacking operations memo (CyberScoop) Terabytes of credentials leaked in massive supply-chain attack (Ars Technica) "City-Forum" data-theft attacks target Salesforce, ServiceNow portals (BleepingComputer) 'Near-autonomous' AI agents attack Taiwan's nuclear safety agency (The Register) Cisco says software vulnerability could let hackers crash firewalls (Cybersecurity Dive) Microsoft-vendetta hacker has a new zero day that gives system privileges on fully patched Windows (The Register) Sensitive Info Goes Into ‘No Reply' Emails Constantly. This Guy Sees It All (WIRED) Share your feedback. What do you think about CyberWire Daily? Please take a few minutes to share your thoughts with us by completing our brief listener survey. Thank you for helping us continue to improve our show. Want to hear your company in the show? N2K CyberWire helps you reach the industry's most influential leaders and operators, while building visibility, authority, and connectivity across the cybersecurity community. Learn more at sponsor.thecyberwire.com. The CyberWire is a production of N2K Networks, your source for strategic workforce intelligence. © N2K Networks, Inc.

What happens to a brand when the story it tells about its AI adoption moves faster than the results it can actually show?Agility isn't about telling that story faster. It's about being able to change what you say — repeatedly, as the technology changes — without losing the thread of what your company is actually for.Today, we're going to talk about the widening gap between AI ambition and business reality, and what that means for enterprise marketing leaders. Specifically, we'll cover:- The shift from selling an AI vision to proving tangible value.- How AI is pushing marketing into closer alignment with product and revenue.- What it takes to build trust — inside the company and out — when the outputs of AI systems are hard to explain.To help me discuss this topic, I'd like to welcome, Mark Abramowitz, Chief Marketing Officer at Dataiku.About Mark AbramowitzMark Abramowitz is Chief Marketing Officer at Dataiku, The Platform for AI Success. In his role, he oversees global brand and demand strategy, and is responsible for building awareness of Dataiku as the platform that unifies people, governance, and AI systems to deliver real results at scale.Mark brings extensive experience scaling enterprise platform businesses. Prior to Dataiku, he served as SVP of Product and Solutions Marketing at ServiceNow, leading product marketing as the company scaled from $6 billion to nearly $11 billion in revenue and spearheading the launch of Now Assist—the fastest-selling product in ServiceNow history. Before ServiceNow, Mark spent 15 years at Salesforce and 5 years as SVP of Product Marketing for Service Cloud.Mark Abramowitz on LinkedIn: https://www.linkedin.com/in/markabramowitz/---------- Resources ---------- Dataiku: https://www.dataiku.comThe Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703We're proud to be a media partner for #MAICON26 - Oct. 13-15! Learn how AI can power your marketing and business and help you grow smarter. Use code AGILE150 to save! https://aglbrnd.co/r/7fe458ced0f04658Reach your customers with Reddit. Spend $500 in ad spend, get $500 back in ad credit! Learn more: https://advertalize.com/r/491818c79fb1873fChaser is the only Slack-native project management platform that helps teams turn messages into tracked tasks, automate follow-ups, and maintain team-wide visibility, without adopting another tool. Now integrated with Claude and other GenAI tools. Learn more at trychaser.com and use code AGILEBRAND for a 3-month free trial (normal trial is 14 days).The most influential minds in software, AI, and engineering leadership will be at WeAreDevelopers World Congress North America, September 23-25 in San Jose. Learn more: https://aglbrnd.co/r/60a7299222a7bcf1Start building your own apps with Replit and get $20 off. Learn more: https://aglbrnd.co/r/93531742a7625a20Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716baCheck out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.comThe Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company Hosted on Acast. See acast.com/privacy for more information.