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December 2025's Patch Tuesday brought major shifts, but the real action is in Microsoft's pricing, privacy battles, and the arms race to control AI-enabled browsers. Plus, Paul recommends Tiny11 Builder for a clean install, or Win11Debloat for an existing install. Then, Rufus to create installation media without the forced Microsoft account (MSA) sign-in or hardware requirement checks. Use MSEdgeDirect to use the default web browser for stories from Widgets, web-based search results, etc. And ExplorerPatcher can fix the performance and reliability issues in File Explorer. It's the final Patch Tuesday of 2025 Major dark mode updates (with a fix for the "flashbang" problem) AI Agent in Settings, Click to Do, Windows Studio Effects, and Search improvements for Copilot+ PCs Many other improvements: FSE, Share, Settings, Widgets, more More Windows 11 New 25H2 preview build on Beta/Dev adds MCP public preview, Quick Machine Recovery auto-enabled, Unified Update Orchestration Platform, Windows MIDI services Microsoft 365 Microsoft 365 is getting a lot more expensive in mid-2026. You didn't think all those free AI updates were free, did you? AI Paul has been talking about "programmatic" apps and services because he wasn't sure of a term for this type of interaction. But there is a term for this: Semantic. As in semantic web. And there you go Microsoft one of 1,000 companies partnering on Agentic AI Foundation because you're getting agents whether they work or not Gartner says NO to AI web browsers The New York Times is suing Perplexity for all the obvious reasons After a big win in the legal battle with OpenAI Opera for Android gets a big AI update Google Workspace Studio brings code-free agent creation to business users - automation is a solid AI use case Xbox Xbox Series X|S notably absent during Black Friday sales Call of Duty won't repeat the mistakes of the past anymore since it didn't work out twice now MS Flight Simulator 2024 is now available on PS5 Red Dead Redemption comes to mobile for the first time, free with a Netflix account Tips & Picks Tip and app(s) of the week: De-enshittify Windows 11 RunAs Radio this week: Incident Management and the Crowdstrike Event with Liam Westley Brown liquor pick of the week: Old Farm Pennsylvania Straight Rye Whiskey Hosts: Leo Laporte, Paul Thurrott, and Richard Campbell Download or subscribe to Windows Weekly at https://twit.tv/shows/windows-weekly Check out Paul's blog at thurrott.com The Windows Weekly theme music is courtesy of Carl Franklin. Join Club TWiT for Ad-Free Podcasts! Support what you love and get ad-free audio and video feeds, a members-only Discord, and exclusive content. Join today: https://twit.tv/clubtwit Sponsors: 1password.com/windowsweekly auraframes.com/ink helixsleep.com/windows ventionteams.com/twit
December 2025's Patch Tuesday brought major shifts, but the real action is in Microsoft's pricing, privacy battles, and the arms race to control AI-enabled browsers. Plus, Paul recommends Tiny11 Builder for a clean install, or Win11Debloat for an existing install. Then, Rufus to create installation media without the forced Microsoft account (MSA) sign-in or hardware requirement checks. Use MSEdgeDirect to use the default web browser for stories from Widgets, web-based search results, etc. And ExplorerPatcher can fix the performance and reliability issues in File Explorer. It's the final Patch Tuesday of 2025 Major dark mode updates (with a fix for the "flashbang" problem) AI Agent in Settings, Click to Do, Windows Studio Effects, and Search improvements for Copilot+ PCs Many other improvements: FSE, Share, Settings, Widgets, more More Windows 11 New 25H2 preview build on Beta/Dev adds MCP public preview, Quick Machine Recovery auto-enabled, Unified Update Orchestration Platform, Windows MIDI services Microsoft 365 Microsoft 365 is getting a lot more expensive in mid-2026. You didn't think all those free AI updates were free, did you? AI Paul has been talking about "programmatic" apps and services because he wasn't sure of a term for this type of interaction. But there is a term for this: Semantic. As in semantic web. And there you go Microsoft one of 1,000 companies partnering on Agentic AI Foundation because you're getting agents whether they work or not Gartner says NO to AI web browsers The New York Times is suing Perplexity for all the obvious reasons After a big win in the legal battle with OpenAI Opera for Android gets a big AI update Google Workspace Studio brings code-free agent creation to business users - automation is a solid AI use case Xbox Xbox Series X|S notably absent during Black Friday sales Call of Duty won't repeat the mistakes of the past anymore since it didn't work out twice now MS Flight Simulator 2024 is now available on PS5 Red Dead Redemption comes to mobile for the first time, free with a Netflix account Tips & Picks Tip and app(s) of the week: De-enshittify Windows 11 RunAs Radio this week: Incident Management and the Crowdstrike Event with Liam Westley Brown liquor pick of the week: Old Farm Pennsylvania Straight Rye Whiskey Hosts: Leo Laporte, Paul Thurrott, and Richard Campbell Download or subscribe to Windows Weekly at https://twit.tv/shows/windows-weekly Check out Paul's blog at thurrott.com The Windows Weekly theme music is courtesy of Carl Franklin. Join Club TWiT for Ad-Free Podcasts! Support what you love and get ad-free audio and video feeds, a members-only Discord, and exclusive content. Join today: https://twit.tv/clubtwit Sponsors: 1password.com/windowsweekly auraframes.com/ink helixsleep.com/windows ventionteams.com/twit
December 2025's Patch Tuesday brought major shifts, but the real action is in Microsoft's pricing, privacy battles, and the arms race to control AI-enabled browsers. Plus, Paul recommends Tiny11 Builder for a clean install, or Win11Debloat for an existing install. Then, Rufus to create installation media without the forced Microsoft account (MSA) sign-in or hardware requirement checks. Use MSEdgeDirect to use the default web browser for stories from Widgets, web-based search results, etc. And ExplorerPatcher can fix the performance and reliability issues in File Explorer. It's the final Patch Tuesday of 2025 Major dark mode updates (with a fix for the "flashbang" problem) AI Agent in Settings, Click to Do, Windows Studio Effects, and Search improvements for Copilot+ PCs Many other improvements: FSE, Share, Settings, Widgets, more More Windows 11 New 25H2 preview build on Beta/Dev adds MCP public preview, Quick Machine Recovery auto-enabled, Unified Update Orchestration Platform, Windows MIDI services Microsoft 365 Microsoft 365 is getting a lot more expensive in mid-2026. You didn't think all those free AI updates were free, did you? AI Paul has been talking about "programmatic" apps and services because he wasn't sure of a term for this type of interaction. But there is a term for this: Semantic. As in semantic web. And there you go Microsoft one of 1,000 companies partnering on Agentic AI Foundation because you're getting agents whether they work or not Gartner says NO to AI web browsers The New York Times is suing Perplexity for all the obvious reasons After a big win in the legal battle with OpenAI Opera for Android gets a big AI update Google Workspace Studio brings code-free agent creation to business users - automation is a solid AI use case Xbox Xbox Series X|S notably absent during Black Friday sales Call of Duty won't repeat the mistakes of the past anymore since it didn't work out twice now MS Flight Simulator 2024 is now available on PS5 Red Dead Redemption comes to mobile for the first time, free with a Netflix account Tips & Picks Tip and app(s) of the week: De-enshittify Windows 11 RunAs Radio this week: Incident Management and the Crowdstrike Event with Liam Westley Brown liquor pick of the week: Old Farm Pennsylvania Straight Rye Whiskey Hosts: Leo Laporte, Paul Thurrott, and Richard Campbell Download or subscribe to Windows Weekly at https://twit.tv/shows/windows-weekly Check out Paul's blog at thurrott.com The Windows Weekly theme music is courtesy of Carl Franklin. Join Club TWiT for Ad-Free Podcasts! Support what you love and get ad-free audio and video feeds, a members-only Discord, and exclusive content. Join today: https://twit.tv/clubtwit Sponsors: 1password.com/windowsweekly auraframes.com/ink helixsleep.com/windows ventionteams.com/twit
December 2025's Patch Tuesday brought major shifts, but the real action is in Microsoft's pricing, privacy battles, and the arms race to control AI-enabled browsers. Plus, Paul recommends Tiny11 Builder for a clean install, or Win11Debloat for an existing install. Then, Rufus to create installation media without the forced Microsoft account (MSA) sign-in or hardware requirement checks. Use MSEdgeDirect to use the default web browser for stories from Widgets, web-based search results, etc. And ExplorerPatcher can fix the performance and reliability issues in File Explorer. It's the final Patch Tuesday of 2025 Major dark mode updates (with a fix for the "flashbang" problem) AI Agent in Settings, Click to Do, Windows Studio Effects, and Search improvements for Copilot+ PCs Many other improvements: FSE, Share, Settings, Widgets, more More Windows 11 New 25H2 preview build on Beta/Dev adds MCP public preview, Quick Machine Recovery auto-enabled, Unified Update Orchestration Platform, Windows MIDI services Microsoft 365 Microsoft 365 is getting a lot more expensive in mid-2026. You didn't think all those free AI updates were free, did you? AI Paul has been talking about "programmatic" apps and services because he wasn't sure of a term for this type of interaction. But there is a term for this: Semantic. As in semantic web. And there you go Microsoft one of 1,000 companies partnering on Agentic AI Foundation because you're getting agents whether they work or not Gartner says NO to AI web browsers The New York Times is suing Perplexity for all the obvious reasons After a big win in the legal battle with OpenAI Opera for Android gets a big AI update Google Workspace Studio brings code-free agent creation to business users - automation is a solid AI use case Xbox Xbox Series X|S notably absent during Black Friday sales Call of Duty won't repeat the mistakes of the past anymore since it didn't work out twice now MS Flight Simulator 2024 is now available on PS5 Red Dead Redemption comes to mobile for the first time, free with a Netflix account Tips & Picks Tip and app(s) of the week: De-enshittify Windows 11 RunAs Radio this week: Incident Management and the Crowdstrike Event with Liam Westley Brown liquor pick of the week: Old Farm Pennsylvania Straight Rye Whiskey Hosts: Leo Laporte, Paul Thurrott, and Richard Campbell Download or subscribe to Windows Weekly at https://twit.tv/shows/windows-weekly Check out Paul's blog at thurrott.com The Windows Weekly theme music is courtesy of Carl Franklin. Join Club TWiT for Ad-Free Podcasts! Support what you love and get ad-free audio and video feeds, a members-only Discord, and exclusive content. Join today: https://twit.tv/clubtwit Sponsors: 1password.com/windowsweekly auraframes.com/ink helixsleep.com/windows ventionteams.com/twit
On July 19, 2024, a misconfigured file sent as part of an update to the Falcon Sensor suite by CrowdStrike caused service outages worldwide. Liam Westley talks about his experiences executing the incident management plan at his company that day—even though his company did not use the software! Liam talks about dealing with the regulatory requirements of a finance company as part of incident planning, and how the software and services supply chain can lead to outages because those companies are affected. A great story about the day of the incident and the improvements in planning and resiliency that followed!LinksCrowdStrike Incident TimelineAzure Front DoorRecorded October 29, 2025
December 2025's Patch Tuesday brought major shifts, but the real action is in Microsoft's pricing, privacy battles, and the arms race to control AI-enabled browsers. Plus, Paul recommends Tiny11 Builder for a clean install, or Win11Debloat for an existing install. Then, Rufus to create installation media without the forced Microsoft account (MSA) sign-in or hardware requirement checks. Use MSEdgeDirect to use the default web browser for stories from Widgets, web-based search results, etc. And ExplorerPatcher can fix the performance and reliability issues in File Explorer. It's the final Patch Tuesday of 2025 Major dark mode updates (with a fix for the "flashbang" problem) AI Agent in Settings, Click to Do, Windows Studio Effects, and Search improvements for Copilot+ PCs Many other improvements: FSE, Share, Settings, Widgets, more More Windows 11 New 25H2 preview build on Beta/Dev adds MCP public preview, Quick Machine Recovery auto-enabled, Unified Update Orchestration Platform, Windows MIDI services Microsoft 365 Microsoft 365 is getting a lot more expensive in mid-2026. You didn't think all those free AI updates were free, did you? AI Paul has been talking about "programmatic" apps and services because he wasn't sure of a term for this type of interaction. But there is a term for this: Semantic. As in semantic web. And there you go Microsoft one of 1,000 companies partnering on Agentic AI Foundation because you're getting agents whether they work or not Gartner says NO to AI web browsers The New York Times is suing Perplexity for all the obvious reasons After a big win in the legal battle with OpenAI Opera for Android gets a big AI update Google Workspace Studio brings code-free agent creation to business users - automation is a solid AI use case Xbox Xbox Series X|S notably absent during Black Friday sales Call of Duty won't repeat the mistakes of the past anymore since it didn't work out twice now MS Flight Simulator 2024 is now available on PS5 Red Dead Redemption comes to mobile for the first time, free with a Netflix account Tips & Picks Tip and app(s) of the week: De-enshittify Windows 11 RunAs Radio this week: Incident Management and the Crowdstrike Event with Liam Westley Brown liquor pick of the week: Old Farm Pennsylvania Straight Rye Whiskey Hosts: Leo Laporte, Paul Thurrott, and Richard Campbell Download or subscribe to Windows Weekly at https://twit.tv/shows/windows-weekly Check out Paul's blog at thurrott.com The Windows Weekly theme music is courtesy of Carl Franklin. Join Club TWiT for Ad-Free Podcasts! Support what you love and get ad-free audio and video feeds, a members-only Discord, and exclusive content. Join today: https://twit.tv/clubtwit Sponsors: 1password.com/windowsweekly auraframes.com/ink helixsleep.com/windows ventionteams.com/twit
December 2025's Patch Tuesday brought major shifts, but the real action is in Microsoft's pricing, privacy battles, and the arms race to control AI-enabled browsers. Plus, Paul recommends Tiny11 Builder for a clean install, or Win11Debloat for an existing install. Then, Rufus to create installation media without the forced Microsoft account (MSA) sign-in or hardware requirement checks. Use MSEdgeDirect to use the default web browser for stories from Widgets, web-based search results, etc. And ExplorerPatcher can fix the performance and reliability issues in File Explorer. It's the final Patch Tuesday of 2025 Major dark mode updates (with a fix for the "flashbang" problem) AI Agent in Settings, Click to Do, Windows Studio Effects, and Search improvements for Copilot+ PCs Many other improvements: FSE, Share, Settings, Widgets, more More Windows 11 New 25H2 preview build on Beta/Dev adds MCP public preview, Quick Machine Recovery auto-enabled, Unified Update Orchestration Platform, Windows MIDI services Microsoft 365 Microsoft 365 is getting a lot more expensive in mid-2026. You didn't think all those free AI updates were free, did you? AI Paul has been talking about "programmatic" apps and services because he wasn't sure of a term for this type of interaction. But there is a term for this: Semantic. As in semantic web. And there you go Microsoft one of 1,000 companies partnering on Agentic AI Foundation because you're getting agents whether they work or not Gartner says NO to AI web browsers The New York Times is suing Perplexity for all the obvious reasons After a big win in the legal battle with OpenAI Opera for Android gets a big AI update Google Workspace Studio brings code-free agent creation to business users - automation is a solid AI use case Xbox Xbox Series X|S notably absent during Black Friday sales Call of Duty won't repeat the mistakes of the past anymore since it didn't work out twice now MS Flight Simulator 2024 is now available on PS5 Red Dead Redemption comes to mobile for the first time, free with a Netflix account Tips & Picks Tip and app(s) of the week: De-enshittify Windows 11 RunAs Radio this week: Incident Management and the Crowdstrike Event with Liam Westley Brown liquor pick of the week: Old Farm Pennsylvania Straight Rye Whiskey Hosts: Leo Laporte, Paul Thurrott, and Richard Campbell Download or subscribe to Windows Weekly at https://twit.tv/shows/windows-weekly Check out Paul's blog at thurrott.com The Windows Weekly theme music is courtesy of Carl Franklin. Join Club TWiT for Ad-Free Podcasts! Support what you love and get ad-free audio and video feeds, a members-only Discord, and exclusive content. Join today: https://twit.tv/clubtwit Sponsors: 1password.com/windowsweekly auraframes.com/ink helixsleep.com/windows ventionteams.com/twit
If you're keen to share your story, please reach out to us!There's a lot of rage in the AI-SRE space right now and I was keen to get some of the big players on the show to get under the hood of what they're building and the areas of focus. Playing the same game but approaches from different angles.- Hacking and building with his co-founder pre "AI"- Their thinking and anti-patterns behind building a traditional SaaS business and how they are so customer-obsessed.- What it really takes to serve mission-critical services + names like NVIDIA.- Building Rootly as an AI-first company to incubating their own research lab, to driving AI through sales/GTM.Guest: https://www.linkedin.com/in/jjrichardtang/Powered by Artifeks!https://www.linkedin.com/company/artifeksrecruitmenthttps://www.artifeks.co.ukhttps://www.linkedin.com/in/agilerecruiterLinkedIn: https://www.linkedin.com/company/enginearsioTwitter: https://x.com/EnginearsioAll Podcast Platforms: https://smartlink.ausha.co/enginearsHosted on Ausha. See ausha.co/privacy-policy for more information.
In this episode, Manish speaks with Michael Civitano, Senior Security Manager of Intelligence and GSOC at ServiceNow, about transforming incident management from reactive firefighting to proactive resilience. They unpack how modern GSOCs can streamline incident detection and response through simplified processes, empowered teams, and the strategic use of AI. The discussion also explores how collaboration, adaptability, and data-driven forecasting elevate incident management from an operational function to a vital business enabler.What you'll learn:How to reimagine incident management as an enterprise-wide risk strategy rather than a siloed security processPractical ways to enhance response speed and decision-making through automation, clear playbooks, and human-centered leadershipLessons from real-world crises on staying flexible, maintaining communication, and building trusted cross-functional relationships that drive resilienceLearn more about Ontic's Incident Management solution here.If you're enjoying this episode, please take a moment to rate and review the show.
You're down - is it your servers, or someone else's? While at the Kansas City Developers Conference, Richard sits down with Mandi Walls from Pager Duty about her experiences dealing with incidents involving vendor services. It might be your cloud provider, or some other SaaS element of a pipeline, or even an open-source library dependency in an important internal application that can cause a problem. What are the next steps? Mandi talks about having a software and services bill of materials so that you know what dependencies you have, where to check their status, and how to get help when you need it. Our systems are more complicated than ever - you need a plan to deal with the incidents!LinksAzure StatusSBOM ToolVendor Incidents with Jeff MartinsRecorded August 14, 2025
LimaCharlie CEO, Max Lamothe-Brassard welcome Cliff Janzen, CISO and VP of Security Services at Arctiq, for a special "Security Potpourri" session!What's on the menu?SOC operations and optimizationSecurity automation strategiesPenetration testing insightsAll through Cliff's expert lens and real-world experience. Join us for an insightful discussion on the current security landscape!Cliff is an experienced Vice President of Security with a demonstrated history of working in the computer and network security industry. Skilled in Security Architecture, Governance, Incident Management, Ethical Hacking, and Intrusion Detection. Currently working as CISO and VP of Security Services at Arctiq.
Entscheidungen: Das Metronom unseres (Arbeits-)Alltags und oft eine echte Challenge.Schnell kommt im Team das Gefühl auf: "Nicht schon wieder endlose Diskussionen!" Oder: "Warum dauert das immer ewig?". In dieser Episode nähern wir uns der Entscheidungsfindung von allen Seiten – mit Anekdoten aus unserem Berufsleben, strukturierten Frameworks und konkreten Alltagstipps, die dich und dein Team weiterbringen.Du erfährst: Was unterscheidet eine Typ-1-Entscheidung von einer Typ-2-Entscheidung und warum hilft dieses Framework, endlich etwas auf die Straße zu bringen? Wir sprechen über Jeff Bezos, die RACI-Matrix, Runbooks und Standard Operating Procedures aus dem Operations-Bereich und Feuerwehr-Einsätzen und warum schnelle, aber gut dokumentierte Beschlüsse im Engineering Gold wert sind.Natürlich diskutieren wir auch Dinge wie: Sind synchrone Meetings wirklich der Heilige Gral oder kann Remote-Arbeit sogar für bessere, inklusivere Entscheidungen sorgen? Wie sollten Entscheidungen dokumentiert werden? Warum verlaufen Entscheidungsprozesse oft zäh, selbst wenn es "nur" um das Mittagsessen geht?Bonus: Ob 100% Zustimmung bei Entscheidungen überhaupt realistisch oder bloß ein Meeting-Mythos ist.Unsere aktuellen Werbepartner findest du auf https://engineeringkiosk.dev/partnersDas schnelle Feedback zur Episode:
Florian Saettler, Cyber Incident Management Leader & Cyber Claims Co-Leader, Marsh Europe, and Helen Nuttall, UK Head of Cyber Incident Management at Marsh, join host Amanda Glassner in this episode to discuss today's cyber threat landscape. Together, they cover incident management for organizations, the importance of out-of-band communication, the CISO's role, and more. Marsh is the world's most trusted and innovative cyber risk advisor, simplifying complexity while delivering unmatched results. To learn more about our sponsor, visit https://marsh.com and click on “cyber risk.”
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In this episode of The Bridge, Justin sits down with Jessica Collier, CEO of Spot, and founding partner of All Turtles, to explore her journey from academia to building one of the most thoughtful AI-driven tools in the HR tech space.Jessica was the first UX writer at Evernote, where she helped shape user experiences through words before it was a recognized craft. She later went on to co-found All Turtles, alongside Phil Libin (former Evernote CEO) and Jon Cifuentes, with a mission to build practical AI applications — long before the current hype cycle.In this conversation, Jessica shares:The early days of bringing AI into product workflows before it was coolHow Spot is reshaping the case management and incident reporting category with anonymous, AI-powered reporting tools for any case typeWhy “trust” is the foundation of any product solving sensitive problemsThe build vs. partner decision framework when enhancing core functionalityLessons from scaling multiple ventures rooted in ethical product designWhether you're an operator building with AI, a founder evaluating product scope, or someone navigating tough conversations in the workplace — this episode offers tactical insights and big-picture clarity.
On this episode, Kawishiwi District Ranger Aaron Kania returns, along with Nickie Johnny, and Brian Leitinger who are both part of the Forest Service's National Incident Management Organization, or NIMO. They join me to talk about the Jenkins Creek Fire that touched off in early May on the Forest, southeast of Hoyt Lakes.Show Notes:National Incident Management Organization (NIMO)
Who knows the meaning of the term “Business Continuity management” without looking it up? Our guest this week, Alex Fullick, is intimately familiar with the term and its ramifications. I first met Alex when we were connected as participants in a conference in London this past October sponsored by Business Continuity International. The people involved with “Business Continuity management” were described to me as the “what if people”. They are the people no one pays attention to, but who plan for emergency and unexpected situations and events that especially can cause interruptions with the flow or continuity of business. Of course, everyone wants the services of the business continuity experts once something unforeseen or horrific occurs. Alex was assigned to introduce me at the conference. Since the conference I have even had the pleasure to appear on his podcast and now, he agreed to reciprocate. Our conversation covers many topics related to emergencies, business continuity and the mindsets people really have concerning business flow and even fear. Needless to say, this topic interests me since I directly participated in the greatest business interruption event we have faced in the world, the terrorist attacks on September 11, 2001. Alex freely discusses fear, emergency planning and how we all can improve our chances of dealing with any kind of emergency, personal or business related, by developing the proper mindset. He points out how so often people may well plan for emergencies at work and sometimes they even take the step of developing their own business continuity mindset, but they rarely do the same for their personal lives. Alex is the author of eight books on the subject and he now is working on book 9. You can learn more about them in our podcast show notes. I think you will gain a lot of insight from what Alex has to say and I hope his thoughts and comments will help you as you think more now about the whole idea of business continuity. About the Guest: Alex Fullick has been working in the Business Continuity Management, Disaster Recovery, and Operational Resilience industries as a consultant/contractor for just over 28 years. Alex is also the founder and Managing Director of StoneRoad, a consulting and training firm specializing in BCM and Resilience and is the author of eight books…and working on number nine. He has numerous industry certifications and has presented at prestigious conferences around the globe including Manila, Seoul, Bucharest, Brisbane, Toronto, and London (to name a few). In July of 2017 he created the highly successful and top-rated podcast focusing on Business Continuity and Resilience ‘Preparing for the Unexpected'. The show aims to touch on any subject that directly or indirectly touches on the world of disasters, crises, well-being, continuity management, and resilience. The first of its kind in the BCM and Resilience world and is still going strong after thirty plus seasons, reaching an audience around the globe. Alex was born in England but now calls the city of Guelph, Ontario, Canada, his home. Ways to connect Alex: www.linkedin.com/in/alex-fullick-826a694 About the Host: Michael Hingson is a New York Times best-selling author, international lecturer, and Chief Vision Officer for accessiBe. Michael, blind since birth, survived the 9/11 attacks with the help of his guide dog Roselle. This story is the subject of his best-selling book, Thunder Dog. Michael gives over 100 presentations around the world each year speaking to influential groups such as Exxon Mobile, AT&T, Federal Express, Scripps College, Rutgers University, Children's Hospital, and the American Red Cross just to name a few. He is Ambassador for the National Braille Literacy Campaign for the National Federation of the Blind and also serves as Ambassador for the American Humane Association's 2012 Hero Dog Awards. https://michaelhingson.com https://www.facebook.com/michael.hingson.author.speaker/ https://twitter.com/mhingson https://www.youtube.com/user/mhingson https://www.linkedin.com/in/michaelhingson/ accessiBe Links https://accessibe.com/ https://www.youtube.com/c/accessiBe https://www.linkedin.com/company/accessibe/mycompany/ https://www.facebook.com/accessibe/ Thanks for listening! Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a comment in the section below! Subscribe to the podcast If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can subscribe in your favorite podcast app. You can also support our podcast through our tip jar https://tips.pinecast.com/jar/unstoppable-mindset . Leave us an Apple Podcasts review Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts. Transcription Notes: Michael Hingson ** 00:00 Access Cast and accessiBe Initiative presents Unstoppable Mindset. The podcast where inclusion, diversity and the unexpected meet. Hi, I'm Michael Hingson, Chief Vision Officer for accessiBe and the author of the number one New York Times bestselling book, Thunder dog, the story of a blind man, his guide dog and the triumph of trust. Thanks for joining me on my podcast as we explore our own blinding fears of inclusion unacceptance and our resistance to change. We will discover the idea that no matter the situation, or the people we encounter, our own fears, and prejudices often are our strongest barriers to moving forward. The unstoppable mindset podcast is sponsored by accessiBe, that's a c c e s s i capital B e. Visit www.accessibe.com to learn how you can make your website accessible for persons with disabilities. And to help make the internet fully inclusive by the year 2025. Glad you dropped by we're happy to meet you and to have you here with us. Michael Hingson ** 01:21 Well, hello, everyone, wherever you happen to be, welcome to another episode of unstoppable mindset where inclusion, diversity and the unexpected meet and unexpected is anything that has nothing to do with inclusion or diversity. As I've said many times today, our guest is someone I got to meet last year, and we'll talk about that. His name is Alex Bullock, and Alex and I met because we both attended a conference in London in October about business continuity. And I'm going to let Alex define that and describe what that is all about. But Alex introduced me at the conference, and among other things, I convinced him that he had to come on unstoppable mindset. And so we get to do that today. He says he's nervous. So you know, all I gotta say is just keep staring at your screens and your speakers and and just keep him nervous. Keep him on edge. Alex, welcome to unstoppable mindset. We're really glad you're Alex Fullick ** 02:19 here. Thanks, Michael. I really appreciate the invite, and I'm glad to be here today. And yeah, a little nervous, because usually it's me on the other side of the microphone interviewing people. So I don't fit in this chair too often Michael Hingson ** 02:33 I've been there and done that as I recall, yes, Alex Fullick ** 02:37 yes, you were a guest of mine. Oh, I guess when did we do that show? A month and a half, two months ago? Or something, at least, Michael Hingson ** 02:45 I forget, yeah. And I said the only charge for me coming on your podcast was you had to come on this one. So there you go. Here I am. Yeah, several people ask me, Is there a charge for coming on your podcast? And I have just never done that. I've never felt that I should charge somebody to come on the podcast, other than we do have the one rule, which is, you gotta have fun. If you can't have fun, then there's no sense being on the podcast. So, you know, that works out. Well, tell us about the early Alex, growing up and, you know, all that sort of stuff, so that people get to know you a little bit. Alex Fullick ** 03:16 Oh, the early Alex, sure. The early Alex, okay, well, a lot of people don't know I was actually born in England myself, uh, Farnam Surrey, southwest of London, so until I was about eight, and then we came to Canada. Grew up in Thunder Bay, Northwestern Ontario, and then moved to the Greater Toronto Area, and I've lived all around here, north of the city, right downtown in the city, and now I live an hour west of it, in a city called Guelph. So that's how I got here. Younger me was typical, I guess, nothing Michael Hingson ** 03:56 special. Went to school, high school and all that sort of stuff. Yeah, yeah, no. Alex Fullick ** 04:02 Brainiac. I was working my first job was in hospitality, and I thought that's where I was going to be for a long time, because I worked my way up to I did all the positions, kitchen manager, Assistant Manager, cooks, bartender, server, did everything in there was even a company trainer at one point for a restaurant chain, and then did some general managing. But I got to a point where computers were going to start coming in to the industry, and I thought, well, I guess I should learn how to use these things, shouldn't I? And I went to school, learned how to use them, basic using, I'm not talking about building computers and networks and things like that, just the user side of things. And that was, did that for six months, and then I thought I was going back into the industry. And no fate had. Something different for me. What happened? Well, my best friend, who is still my best friend, 30 years later, he was working for a large financial institution, and he said, Hey, we need some help on this big program to build some call trees. When you're finished, he goes, get your foot in the door, and you could find something else within the bank. So I went, Okay, fine. Well, they called the position business recovery planner, and I knew absolutely nothing about business recovery or business continuity. Not a single thing. I'd never even heard the term yeah and but for some reason, I just took to it. I don't know what it was at the time, but I just went, this is kind of neat. And I think it was the fact that I was learning something different, you know, I wasn't memorizing a recipe for Alfredo sauce or something like that, you know, it was completely different. And I was meeting and working with people at every level, sitting in meetings with senior vice presidents and CEOs and giving them updates, and, you know, a data analyst, data entry clerk, and just talking. And I went, This is so much fun, you know, and that's I've been doing that now for over 28 years. Michael Hingson ** 06:14 Well, I I had not really heard much of the term business continuity, although I understand emergency preparedness and such things, because I did that, of course, going into the World Trade Center, and I did it for, well, partly to be prepared for an emergency, but also partly because I was a leader of an office, and I felt that I needed to know What to do if there were ever an emergency, and how to behave, because I couldn't necessarily rely on other people, and also, in reality, I might even be the only person in the office. So it was a survival issue to a degree, but I learned what to do. And of course, we know the history of September 11 and me and all that, but the reality is that what I realized many years later was that the knowledge that I learned and gained that helped me on September 11 really created a mindset that allowed me to be able to function and not be as I Put it to people blinded or paralyzed by fear, the fear was there. I would be dumb to say I wasn't concerned, but the fear helped me focus, as opposed to being something that overwhelmed and completely blocked me from being capable and being able to function. So I know what you're saying. Well, what exactly is business continuity? Alex Fullick ** 07:44 You know, there are people who are going to watch this and listen and they're going to want me to give a really perfect definition, but depending on the organization, depending on leadership, depending on the guiding industry organization out there, business continuity, Institute, Disaster Recovery Institute, ISO NIST and so many other groups out there. I'm not going to quote any of them as a definition, because if I if I say one the others, are going to be mad at me, yell at you, yeah, yeah. Or if I quote it wrong, they'll get mad at me. So I'm going to explain it the way I usually do it to people when I'm talking in the dog park, yeah, when they ask what I'm doing, I'll say Business Continuity Management is, how do you keep your business going? What do you need? Who do you need the resources when you've been hit by an event and and with the least impact to your customers and your delivery of services, yeah, and it's simple, they all get it. They all understand it. So if anyone doesn't like that, please feel free send me an email. I can hit the delete key just as fast as you can write it. So you know, but that's what a lot of people understand, and that's really what business continuity management is, right from the very beginning when you identify something, all the way to why we made it through, we're done. The incident's over. Michael Hingson ** 09:16 Both worked with at the Business Continuity international hybrid convention in October was Sergio Garcia, who kind of coordinated things. And I think it was he who I asked, what, what is it that you do? What's the purpose of all of the people getting together and having this conference? And he said, I think it was he who said it not you, that the the best way to think about it is that the people who go to this conference are the what if people, they're the ones who have to think about having an event, and what happens if there's an event, and how do you deal with it? But so the what if people, they're the people that nobody ever pays any attention to until such time as there is something that. Happens, and then they're in high demand. Alex Fullick ** 10:03 Yeah, that that's especially that being ignored part until something happened. Yeah, yeah. Well, well, the nice thing, one of the things I love about this position, and I've been doing it like I said, for 28 years, written books, podcasts, you've been on my show, YouTube channel, etc, etc, is that I do get to learn and from so many people and show the value of what we do, and I'm in a position to reach out and talk to so many different people, like I mentioned earlier. You know, CEOs. I can sit in front of the CEO and tell them you're not ready. If something happens, you're not ready because you haven't attended any training, or your team hasn't attended training, or nobody's contributing to crisis management or the business continuity or whatever you want to talk about. And I find that empowering, and it's amazing to sit there and not tell a CEO to their face, you know you're screwed. Not. You know, you don't say those kinds of things. No, but being able to sit there and just have a moment with them to to say that, however you term it, you might have a good relationship with them where you can't say that for all I know, but it being able to sit in front of a CEO or a vice president and say, hey, you know, this is where things are. This is where I need your help. You know, I don't think a lot of people get that luxury to be able to do it. And I'm lucky enough that I've worked with a lot of clients where I can't. This is where I need your help. You know. What's your expectation? Let's make it happen, you know, and having that behind you is it's kind of empowering, Michael Hingson ** 11:47 yeah, well, one of the things that I have start talking a little bit about with people when talk about emergency preparedness is, if you're really going to talk about being prepared for an emergency. One of the things that you need to do is recognize that probably the biggest part of emergency preparedness, or business continuity, however you want to term, it, isn't physical it's the mental preparation that you need to make that people generally don't make. You know, I've been watching for the last now, five or six weeks, all the flyers and things down here in California, which have been so horrible, and people talk about being prepared physically. You should have a go bag so that you can grab it and go. You should do this. You should do that. But the problem is nobody ever talks about or or helps people really deal with the mental preparation for something unexpected. And I'm going to, I'm going to put it that way, as opposed to saying something negative, because it could be a positive thing. But the bottom line is, we don't really learn to prepare ourselves for unexpected things that happen in our lives and how to react to them, and so especially when it's a negative thing, the fear just completely overwhelms us. Alex Fullick ** 13:09 Yeah, I agree with you. You know, fear can be what's that to fight, flight or freeze? Yeah, and a lot of people don't know how to respond when an event happens. And I think I'm going to take a step back, and I think that goes back to when we're young as well, because we have our parents, our grandparents, our teachers, our principals. You know, you can go achieve your goals, like everything is positive. You can go do that. Go do that. They don't teach you that, yeah, to achieve those goals, you're going to hit some roadblocks, and you need to understand how to deal with that when things occur. And use your example with the fires in California. If you don't know how to prepare for some of those small things, then when a big fire like that occurs, you're even less prepared. I have no idea how to deal with that, and it is. It's a really change in mindset and understanding that not everything is rosy. And unfortunately, a lot of people get told, or they get told, Oh, don't worry about it. It'll never happen. So great when it does happen. Well, then was that advice? Michael Hingson ** 14:25 Yeah, I remember after September 11, a couple of months after, I called somebody who had expressed an interest in purchasing some tape backup products for from us at Quantum. And I hadn't heard from them, and so I reached out, and I said, So what's going on? How would you guys like to proceed? And this was an IT guy, and he said, Oh, well, the president of the company said September 11 happened, and so since they did, we're not going to have to worry about that anymore. So we're not going to go forward. Or worth doing anything to back up our data, and I'm sitting there going, you missed the whole point of what backup is all about. I didn't dare say that to him, but it isn't just about an emergency, but it's also about, what if you accidentally delete a file? Do you have a way to go back and get it? I mean, there's so many other parts to it, but this guy's boss just basically said, Well, it happened, so it's not going to happen now we don't have to worry about it. Yeah, Alex Fullick ** 15:27 like you hear on the news. Well, it feels like daily, oh, once in 100 year storm, once in 100 year event, once in 100 year this. Well, take a look at the news. It's happening weekly, daily, yeah, yeah. One in 100 Michael Hingson ** 15:44 years thing, yeah. Nowadays, absolutely, there's so many things that are happening. California is going through a couple of major atmospheric rivers right now, as they're now calling it. And so Southern California is getting a lot of rain because of of one of the rivers, and of course, it has all the burn areas from the fires. So I don't know what we'll see in the way of mudslides, but the rain is picking up. Even here, where I live, we're going to get an inch or more of rain, and usually we don't get the rain that a lot of other places get. The clouds have to go over a lot of mountains to get to us, and they lose their moisture before they do that. Yeah, Alex Fullick ** 16:23 yeah. We just had a whole pile of snow here. So we had a snowstorm yesterday. So we've got about 20 centimeters of snow out there that hasn't been plowed yet. So bit of Michael Hingson ** 16:36 a mess. There you go. Well, you know, go out and play on the snow. Well, Alex Fullick ** 16:41 the dog loves it, that's for sure. Like troubling it, but, yeah, Michael Hingson ** 16:46 I don't think my cat would like it, but the animal would like it. He'd go out and play in it. If it were here, we don't get much snow here, but Yeah, he'd play it. But, but it is. It is so interesting to really talk about this whole issue of of business continuity, emergency preparedness, whatever you want to consider it, because it's it's more than anything. It's a mindset, and it is something that people should learn to do in their lives in general, because it would help people be a lot more prepared. If people really created a mindset in themselves about dealing with unexpected things, probably they'd be a little bit more prepared physically for an emergency, but they would certainly be in a lot better shape to deal with something as like the fires are approaching, but they don't, but we don't do that. We don't teach that. Alex Fullick ** 17:43 No, we it's interesting too, that a lot of those people, they'll work on projects in their organization, you know, and they will look at things well, what can go wrong, you know, and try to mitigate it and fix, you know, whatever issues are in the way or remove roadblocks. They're actually doing that as part of their project. But when it comes to themselves, and they have to think about fires or something like that, is now that won't happen, you know. And wait a minute, how come you've got the right mindset when it comes to your projects at work, but you don't have that same mindset when it comes to your own well being, or your families, or whatever the case may be. How come it's different? You go from one side to the other and it I've noticed that a few times with people and like, I don't get it. Why? Why are you so you have the right mindset under one circumstance and the other circumstance, you completely ignore it and don't have the mindset, Michael Hingson ** 18:45 yeah, which, which makes you wonder, how much of a mindset Do you really have when it comes to work in all aspects of it? And so one of the things that I remember after September 11, people constantly asked me is, who helped you down the stairs, or was there somebody who was responsible for coming to get you, to take you downstairs and and the reality is, as I said, I was the leader. I was helping other people go downstairs. But by the same token, I'm of the opinion that in buildings like the World Trade Center towers, there is people talk about the buddy system. So if somebody is is in the building, you should have a buddy. And it doesn't even need to be necessarily, in the same office, but there should be an arrangement so that there is somebody looking out for each each other person. So everybody should have a buddy. I'm of the opinion it isn't a buddy. There should be two buddies, and at least one of them has to be outside of the office, so that you have three people who have to communicate and develop those lines of communications and work through it. And by that way, you you have a. Better chance of making sure that more people get whatever communications are necessary. Alex Fullick ** 20:06 Yeah, you create your like a support network, absolutely, Michael Hingson ** 20:10 and I think at least a triumvirate makes a lot more sense than just a buddy. Yeah, Alex Fullick ** 20:14 you you might be freaked out, you know, nervous shaking, but with a couple of people standing there, you know, talking to you, you're going to come right back hopefully. You know, with that, the calmer, you know, stop shaking when a couple of people are there. Yeah, you a lot of times when you have the same one person doing it, usually, oh, you're just saying that because you have to. But when you two people doing it, it's like, okay, thank thanks team. You know, like you're really helping. You know, this is much better. Michael Hingson ** 20:48 Yeah, I think it makes a lot more sense, and especially if one of them isn't necessarily a person who's normally in your work pattern that brings somebody in from someone with the outside who approaches things differently because they don't necessarily know you or as well or in the same way as your buddy who's maybe next door to you in the office, right across the hall or next door, or whatever. Yeah, yeah. I agree. I think it makes sense well, the conference that we were at a lot to well, to a large degree, and at least for my presentation, was all about resilience. What is resilience to you? How's that for a general question that Alex Fullick ** 21:31 has become such a buzzword, I know it Michael Hingson ** 21:35 really is, and it's unfortunate, because when, when we start hearing, you know, resilience, or I hear all the time amazing and so many times we get all these buzzwords, and they they really lose a lot of their value when that happens. But still, that's a fair question. I Alex Fullick ** 21:53 do think the word resilience is overused, and it's losing its meaning. You know, dictionary meaning, because it's just used for everything these days. Yeah, you know, my neighbor left her keys. Sorry. Her daughter took her house keys this morning by accident. She couldn't get into her house when she got him back, and she had a comment where she said, you know, oh, well, I'm resilient, but really, you just went and got some Keith, how was that so? So I'm, I'm starting to get to the point now, when people ask me, you know, what's resilience to you? What's it mean to you? I just, I start to say, Now, does it matter? Yeah, my definition is fine for me, if you have a definition of it for yourself that you understand you you know what it means, or your organization has a definition, we'll take it and run. Yeah, you know what it means. You're all behind that. Meaning. We don't need a vendor or some other guiding industry organization to say this is, this must be your definition of resilience. It's like, well, no, you're just wordsmithing and making it sound fancy. You know, do it means what it means to you? You know, how, how do you define it? If that's how you define it, that's what it means, and that's all that matters. My definition doesn't matter. Nobody else's definition matters, you know, because, and it's become that way because the term used, you know, for everything these days. Yeah, I Michael Hingson ** 23:30 think that there's a lot of value in if a person is, if we use the dictionary definition, resilient, they they Well, again, from my definition, it gets back to the mindset you establish. You establish a mindset where you can be flexible, where you can adapt, and where you can sometimes think outside the box that you would normally think out of, but you don't panic to do that. You've learned how to address different things and be able to focus, to develop what you need to do to accomplish, whatever you need to accomplish at any unexpected time. Alex Fullick ** 24:06 Yeah, and you're calm, level headed, you know, you've got that right mindset. You don't freak out over the small things, you know, you see the bigger picture. You understand it. You know, I'm here. That's where I need to go, and that's where you focus and, you know, sweat all those little things, you know. And I think, I think it's, it's kind of reminds me that the definitions that are being thrown out there now reminds me of some of those mission and vision statements that leadership comes up with in their organizations, with all this, oh, that, you know, you read the sentence and it makes no sense whatsoever, yeah, you know, like, what? Michael Hingson ** 24:45 What's so, what's the wackiest definition of resilience that you can think of that you've heard? Alex Fullick ** 24:51 Um, I don't know if there's a wacky one or an unusual one. Um, oh, geez. I. I know I've heard definitions of bounce forward, bounce back, you know, agility, adaptability. Well, your Michael Hingson ** 25:07 car keys, lady this morning, your house key, your house key, lady this morning, the same thing, yeah, yeah. I don't resilient just because she got her keys back. Yeah, really, yeah. Well, Alex Fullick ** 25:17 that's kind of a wacky example. Yeah, of one, but I don't think there's, I've heard any weird definitions yet. I'm sure that's probably some out there coming. Yeah, we'll get to the point where, how the heck did are you defining resilience with that? Yeah? And if you're looking at from that way, then yeah, my neighbor with the keys that would fit in right there. That's not resilient. You just went and picked up some keys. Michael Hingson ** 25:45 Yeah. Where's the resilience? How did you adapt? You the resilience might be if you didn't, the resilience might be if you didn't panic, although I'm sure that didn't happen. But that would, that would lean toward the concept of resilience. If you didn't panic and just went, Well, I I'll go get them. Everything will be fine, but that's not what people do, Alex Fullick ** 26:08 yeah? Well, that that is what she did, actually. She just as I was shoveling snow this morning, she goes, Oh, well, I'll just go get her, get them, okay, yeah. Does that really mean resilience, or Does that just mean you went to pick up the keys that your daughter accidentally took Michael Hingson ** 26:24 and and you stayed reasonably level headed about it, Alex Fullick ** 26:28 you know, you know. So, you know, I don't know, yeah, if, if I would count that as a definition of resilience, but, or even I agree resilience, it's more of okay, yeah, yeah. If, if it's something like that, then that must mean I'm resilient when I forget to pull the laundry out after the buzzer. Oh yeah, I gotta pull the laundry out. Did that make me resilient? Yeah, Michael Hingson ** 26:52 absolutely, once you pulled it out, you weren't resilient, not until then, Alex Fullick ** 26:57 you know. So, so I guess it's you know, how people but then it comes down to how people want to define it too. Yeah, if they're happy with that definition, well, if it makes you happy, I'm not going to tell you to change Michael Hingson ** 27:11 it. Yeah, has but, but I think ultimately there are some some basic standards that get back to what we talked about earlier, which is establishing a mindset and being able to deal with things that come out of the ordinary well, and you're in an industry that, by and large, is probably viewed as pretty negative, you're always anticipating the emergencies and and all the unexpected horrible things that can happen, the what if people again, but that's that's got to be, from a mindset standpoint, a little bit tough to deal with it. You're always dealing with this negative industry. How do you do that? You're resilient, I know. But anyway, yeah, Alex Fullick ** 27:56 really, I just look at it from a risk perspective. Oh, could that happen to us? You know, no, it wouldn't, you know, we're we're in the middle of a Canadian Shield, or at least where I am. We're in the middle of Canadian Shield. There's not going to be two plates rubbing against each other and having an earthquake. So I just look at it from risk where we are, snowstorms, yep, that could hit us and has. What do we do? Okay, well, we close our facility, we have everyone work from home, you know, etc, etc. So I don't look at it from the perspective of doom and gloom. I look at it more of opportunity to make us better at what we do and how we prepare and how we respond and how we overcome, you know, situations that happen out there, and I don't look at it from the oh, here comes, you know, the disaster guy you know, always pointing out everything that's wrong. You know, I'd rather point out opportunities that we have to become as a team, organization or a person stronger. Yeah, Michael Hingson ** 29:01 I guess it's not necessarily a disaster. And as I said earlier, it could very well be that some unexpected thing will happen that could be a very positive thing. But again, if we don't have the mindset to deal with that, then we don't and the reality is, the more that we work to develop a mindset to deal with unexpected things, the more quickly we can make a correct analysis of whatever is going on and move forward from it, as opposed to letting fear again overwhelm us, we can if we practice creating This mindset that says we really understand how to deal with unexpected situations, then we are in a position to be able to the more we practice it, deal with it, and move forward in a positive way. So it doesn't need to be a disaster. September 11 was a disaster by any standard, but as I tell people. People. While I am still convinced that no matter what anyone might think, we couldn't figure out that September 11 was going to happen, I'm not convinced that even if all the agencies communicated, they would have gotten it because and I talk about trust and teamwork a lot, as I point out, a team of 19 people kept their mouth shut, or a few more who were helping in the planning of it, and they pulled off something that basically brought the world to its knees. So I'm not convinced that we could have stopped September 11 from happening. At least I haven't heard something that convinces me of that yet. But what each of us has the ability to do is to determine how we deal with September 11. So we couldn't prevent it, but we can certainly all deal with or address the issue of, how do we deal with it going forward? Yeah, Alex Fullick ** 30:52 I agree. I I was actually in a conversation with my niece a couple of months ago. We were up at the cottage, and she was talking about school, and, you know, some of the people that she goes to school with, and I said, Well, you're never going to be able to change other people. You know, what they think or what they do. I said, what you can control is your response. You know, if, if they're always picking on you, the reason they're picking on you is because they know they can get a rise out of you. They know they it. Whatever they're saying or doing is getting to you, so they're going to keep doing it because it's empowering for them. But you can take away that empowerment if you make the right choices on how you respond, if you just shrug and walk away. I'm simplifying it, of course, yeah, if you just shrug and walk away. Well, after a while, they're going to realize nothing I'm saying is getting through, and they'll move away from you. They'll they won't bug you anymore, because they can't get a rise out. They can't get a rise out of you. So the only thing you can control is how you respond, you know. And as you keep saying, it's the mindset. Change your mindset from response to, you know, I'm prepared for what this person's going to say, and I'm not going to let it bother me. Yeah? Michael Hingson ** 32:08 Well, bullying is really all about that. Yeah, people can't bully if you don't let yourself be bullied. Yep, and whether it's social media and so many other things, you can't be bullied if you don't allow it and if you ignore it or move on or get help to deal with the issue if it gets serious enough, but you don't need to approach it from a shame or fear standpoint, or you or you shouldn't anyway, but that's unfortunately, again, all too often. What happens when we see a lot of teenage suicides and so on, because people are letting the bullies get a rise out of them, and the bullies win. Alex Fullick ** 32:51 Yep, yep. And as I told her, I said, you just mentioned it too. If it gets out of hand or becomes physical, I said, then you have to take action. I don't mean turning around and swinging back. I said, No, step up. Go get someone who is has authority and can do something about it. Yeah, don't, don't run away. Just deal with it differently, you know. And don't, don't start the fight, because then you're just confirming that I'm the bully. I can do this again. Yeah, you're, you're giving them license to do what they want. Yeah, but stand up to them, or tell, depending on the situation, tell someone higher up in authority that can do something and make make a change, but you have to be calm when you do it. Michael Hingson ** 33:39 I remember when I was at UC Irvine, when I was going to college, my had my first guide dog, Squire. He was a golden retriever, 64 pounds, the most gentle, wonderful dog you could ever imagine. And unfortunately, other students on campus would bring their dogs. It was a very big campus, pretty, in a sense, rural, and there were only about 2700 students. And a bunch of students would bring their dogs to school, and they would just turn the dogs loose, and they go off to class, and then they find their dogs at the end of the day. Unfortunately, some of the dogs developed into a pack, and one day, they decided they were going to come after my guide dog. I think I've told this story a couple times on on this podcast, but what happened was we were walking down a sidewalk, and the dogs were coming up from behind, and they were growling and so on. And squire, my guide dog, jerked away from me. I still held his leash, but he jerked out of his harness, out of my hand, and literally jumped up in the air, turned around and came down on all fours, hunkered down and growled at these dogs all in this the well, about a two second time frame, totally shocked the dogs. They just slunked away. Somebody was describing it to me later, and you know, the dog was very deliberate about what he did. Of course, after they left, he comes over and He's wagging his tail. Did I do good or what? But, but he was very deliberate, and it's a lesson to to deal with things. And he never attacked any of the dogs, but he wasn't going to let anything happen to him or me, and that's what loyalty is really all about. But if something had happened and that hadn't worked out the way expected, then I would have had to have gone off and and I, in fact, I did talk to school officials about the fact that these dogs were doing that. And I don't even remember whether anybody did anything, but I know I was also a day or so later going into one of the the buildings. Before he got inside, there was a guy I knew who was in a wheelchair, and another dog did come up and started to try to attack squire, this guy with in the wheelchair, pulled one of the arms off his chair and just lambasted the dog right across the head, made him back up. Yeah, you know. But it was that people shouldn't be doing what they allowed their dog. You know, shouldn't be doing that, but. But the bottom line is, it's still a lesson that you don't let yourself be bullied. Yeah, yep, and there's no need to do that, but it is a it's a pretty fascinating thing to to see and to deal with, but it's all about preparation. And again, if we teach ourselves to think strategically and develop that skill, it becomes just second nature to do it, which is, unfortunately, what we don't learn. Alex Fullick ** 36:48 Yeah, I didn't know that as a kid, because when I was a little kid and first came to Canada, especially, I was bullied because, well, I had a funny voice. Michael Hingson ** 36:57 You did? You don't have that anymore, by the way, no, Alex Fullick ** 37:01 if I, if I'm with my mom or relatives, especially when I'm back in England, words will start coming back. Yeah, there are words that I do say differently, garage or garage, yeah. You know, I hate garage, but garage, yeah, I still say some words like that, Michael Hingson ** 37:18 or process, as opposed to process. Alex Fullick ** 37:21 Yeah, so, you know, there's something like that, but as a kid, I was bullied and I there was, was no talk of mindset or how to deal with it. It's either put up with it or, you know, you really couldn't turn to anybody back then, because nobody really knew themselves how to deal with it. Yeah, bullies had always been around. They were always in the playground. So the the mechanisms to deal with it weren't there either. It wasn't till much later that I'm able to to deal with that if someone said some of the things now, right away, I can turn around because I've trained myself to have a different mindset and say that, no, that's unacceptable. You can't talk to that person, or you can't talk to me that way. Yeah, you know, if you say it again, I will, you know, call the police or whatever. Never anything where I'm going to punch you in the chin, you know, or something like that. Never. That doesn't solve anything. No, stand up saying, you know, no, I'm not going to accept that. You know, which is easier now, and maybe that just comes with age or something, I don't know, but back then, no, it was, you know, that that kind of mechanism to deal with it, or finding that inner strength and mindset to do that wasn't there, Michael Hingson ** 38:43 right? But when you started to work on developing that mindset, the more you worked on it, the easier it became to make it happen. Yep, agreed. And so now it's a way of life, and it's something that I think we all really could learn and should learn. And my book live like a guide dog is really all about that developing that mindset to control fear. And I just think it's so important that we really deal with it. And you know, in this country right now, we've got a government administration that's all about chaos and fear, and unfortunately, not nearly enough people have learned how to deal with that, which is too bad, yep, although, Alex Fullick ** 39:30 go ahead, I was going to say it's a shame that, you know, some a lot of people haven't learned how to deal with that. Part of it, again, is we don't teach that as well. So sometimes the only thing some people know is fear and bullying, because that's all they've experienced, yeah, either as the bully or being bullied. So they they don't see anything different. So when it happens on a scale, what we see right now it. It's, well, that's normal, yeah, it's not normal, actually. You know, it's not something we should be doing. You know, you should be able to stand up to your bully, or stand up when you see something wrong, you know, and help because it's human nature to want to help other people. You know, there's been so many accidents people falling, or you'll need their snow removed, where I am, and people jump in and help, yeah? You know, without sometimes, a lot of times, they don't even ask. It's like, oh, let me give you a hand, Michael Hingson ** 40:33 yeah. And we had that when we lived in New Jersey, like snow removal. We had a Boy Scout who started a business, and every year he'd come around and clear everybody's snow. He cleared our snow. He said, I am absolutely happy to do it. We we wanted to pay him for it, but he was, he was great, and we always had a nice, clean driveway. But you know, the other side of this whole issue with the mindset is if we take it in a more positive direction, look at people like Sully Sullenberger, the pilot and the airplane on the Hudson, how he stayed focused. He had developed the mindset and stayed focused so that he could deal with that airplane. That doesn't mean that he wasn't afraid and had concerns, but he was able to do something that was was definitely pretty fantastic, because he kept his cool, yeah, Alex Fullick ** 41:23 I think he knew, and others in other situations know that if you're freaking out yourself, you're not going to fix the issue, you're going to make it worse. We see that in Hollywood tends to do that a lot. In their movies, there's always a character who's flipping out, you know, panicking, going crazy and making everything worse. Well, that does happen, you know, if you act that way, you're not going to resolve your situation, whatever you find yourself in, you know. And I tell people that in business continuity when we're having meetings, well, we'll figure it out when it happens. No, you don't know how you'll behave. You don't know how you'll respond when, oh, I don't know an active shooter or something. You have no idea when you hear that someone you know just got shot down in the lobby. Are you going to tell me you're going to be calm? You sorry? You know you're going to be calm and just okay, yeah, we can deal with it. No, you're going to get a wave of panic, yeah, or other emotions coming over you, you know. And you have to have that mindset. You can still be panicked and upset and freaked out, or however you want to describe that, but you know, I have to stay in control. I can't let that fear take over, or I'm going to get myself in that situation as well. Yeah, I have to be able to manage it. Okay, what do I have to do? I gotta go hide. You know, I'm not saying you're not sweating, you know, with nervousness like that, but you understand, gotta think beyond this if I want to get out of this situation. You know, I'm going to take these people that are sitting with me, we're going to go lock ourselves in the storage closet, or, you know, whatever, right? But have that wherewithal to be able to understand that and, you know, be be safe, you know, but freaking out, you're only contributing to the situation, and then you end up freaking out other people and getting them panicked. Course, you do. They're not, you know, they don't have the right mindset to deal with issues. And then you've got everyone going in every direction, nobody's helping each other. And then you're creating, you know, bigger issues, and Michael Hingson ** 43:37 you lose more lives, and you create more catastrophes all the way around. I remember when I was going down the stairs at the World Trade Center, I kept telling Roselle what a good job she was doing, good girl. And I did that for a couple of reasons. The main reason was I wanted her to know that I was okay and I'm not going to be influenced by fear. But I wanted her to feel comfortable what what happened, though, as a result of that, and was a lesson for me. I got contacted several years later one time, specifically when I went to Kansas City to do a speech, and a woman said she wanted to come and hear me because she had come into the stairwell just after, or as we were passing her floor, which was, I think, the 54th floor. Then she said, I heard you just praising your dog and being very calm. And she said, I and other people just decided we're going to follow you down the stairs. And it was, it was a great lesson to understand that staying focused, no matter what the fear level was, really otherwise, staying focused and encouraging was a much more positive thing to do, and today, people still don't imagine how, in a sense, comet was going down the stairs, which doesn't mean that people weren't afraid. But several of us worked to really keep panic out of the stairwell as we were going down. My friend David did he panicked, but then he. He walked a floor below me and started shouting up to me whatever he saw on the stairwell, and that was really for his benefit. He said to have something to do other than thinking about what was going on, because he was getting pretty scared about it. But what David did by shouting up to me was he acted as a focal point for anyone on the stairs who could hear him, and they would hear him say things like, Hey, Mike, I'm at the 43rd floor. All's good here. Everyone who could hear him had someone on the stairs who was focused, sounded calm, and that they could listen to to know that everybody was okay, which was so cool, and Alex Fullick ** 45:38 that that probably helped them realize, okay, we're in the right direction. We're going the right way. Someone is, you know, sending a positive comments. So if, if we've got, you know, three, if he's three floors below us, we know at least on the next three floors, everything is okay. Michael Hingson ** 45:56 Well, even if they didn't know where he wasn't right, but even if he they didn't know where he was in relation to them, the fact is, they heard somebody on the stairs saying, I'm okay, yeah, whether he felt it, he did sound it all the way down the stairs. Yeah, and I know that he was panicking, because he did it originally, but he got over that. I snapped at him. I just said, Stop it, David, if Rosell and I can go down these stairs, so can you. And then he did. He focused, and I'm sure that he had to have helped 1000s of people going down the stairs, and helped with his words, keeping them calm. Alex Fullick ** 46:32 Yeah, yeah. It makes a difference, you know. Like I said earlier, you doesn't mean you're still not afraid. Doesn't mean that, you know, you're not aware of the negative situation around you. It's and you can't change it, but you can change, like I said earlier, you can change how you respond to it. You can be in control that way, right? And that's eventually what, what he did, and you you were, you know, you were controlled going downstairs, you know, with with your guide dog, and with all these people following you, and because of the way you were, like, then they were following you, yeah, and they remained calm. It's like there's someone calling up from below who's safe. I can hear that. I'm listening to Michael. He'll tell his dog how well behaved they are. And he's going down calmly. Okay, you know, I can do this. And they start calming down, Michael Hingson ** 47:28 yeah, what's the riskiest thing you've ever done? Oh, word. Must have taken a risk somewhere in the world, other than public speaking. Oh, yeah, public speaking. Alex Fullick ** 47:40 I still get nervous the first minute. I'm still nervous when I go up, but you get used to it after a while. But that first minute, yeah, I'm nervous. Oh, that there's, I have a fear of heights and the so the the two, two things that still surprised me that I did is I climbed the Sydney bridge, Harbor Bridge, and, oh, there's another bridge. Where is it? Is it a Brisbane? They're both in Australia. Anyway. Climb them both and have a fear of heights. But I thought, no, I gotta, I gotta do this. You know, I can't be afraid of this my entire life. And I kept seeing all these people go up there in groups, you know, on tours. And so I said, Okay, I'm going to do this. And I was shaking nervous like crazy, and went, What if I fall off, you know, and there's so many different measures in place for to keep you safe. But that that was risky, you know, for me, it felt risky. I was exhilarated when I did it. Though, would you do it again? Oh, yeah, in a heartbeat. Now, there you go. I'm still afraid of heights, but I would do that again because I just felt fantastic. The other I guess going out and being self employed years ago was another risky thing. I had no idea, you know about incorporating myself, and, you know, submitting taxes, you know, business taxes, and, you know, government documents and all this and that, and invoicing and things like that. I had no idea about that. So that was kind of risky, because I had no idea how long I'd be doing it. Well, I started in what 2007, 2007, I think so, 18 years, yeah, so now it's like, I can't imagine myself not doing it, you know, so I'm but I'm always willing to try something new these days. You know, even starting the podcast seven and a half years ago was risky, right? I had no idea. Nobody was talking about my industry or resilience or business continuity or anything back then, I was the first one doing it, and I'm the longest one doing it. Um, I've outlived a lot of people who thought they could do it. I'm still going. So that started out risky, but now I. Imagine not doing it, yeah, you know. And you know, it's, you know, I guess it's, it's just fun to keep trying new things. You know, I keep growing and, you know, I've got other plans in the works. I can't give anything away, but, you know, I've got other plans to try. And they'll, they'll be risky as well. But it's like, Michael Hingson ** 50:21 no, let's go for it. Have you ever done skydiving or anything like that? No, I haven't done that. I haven't either. I know some blind people who have, but I just, I've never done that. I wouldn't Alex Fullick ** 50:32 mind it. It's that might be one of those lines where should I? I'm not sure about this one, you know, but it is something that I I think I wouldn't do it on my own. I think I would have to be one of those people who's connected with someone else, with someone Michael Hingson ** 50:51 else, and that's usually the way blind people do it, needless to say, but, and that's fine, I just have never done it. I haven't ever had a need to do it, but I know I can sit here and say, I'm not afraid to do it. That is, I could do it if it came along, if there was a need to do it, but I don't. I don't have a great need to make that happen. But you know, I've had enough challenges in my life. As I tell people, I think I learned how to deal with surprises pretty early, because I've been to a lot of cities and like, like Boston used to have a rep of being a very accident prone city. Just the way people drive, I could start to cross the street and suddenly I hear a car coming around the corner, and I have to move one way or the other and draw a conclusion very quickly. Do I back up or do I go forward? Because the car is not doing what it's supposed to do, which is to stop, and I have to deal with that. So I think those kinds of experiences have helped me learn to deal with surprise a little bit too. Alex Fullick ** 51:52 Yeah, well, with the skydiving, I don't think I'd go out of my way to do it, but exactly came along, I think I would, you know, just for the thrill of saying, I did it, Michael Hingson ** 52:03 I did it, yeah, I went ice skating once, and I sprained my ankle as we were coming off the ice after being on the ice for three hours. And I haven't gone ice skating again since. I'm not really afraid to, but I don't need to do it. I've done it. I understand what it feels like. Yeah, yeah. So it's okay. Have you had any really significant aha moments in your life, things that just suddenly, something happened and went, Ah, that's that's what that is, or whatever. Alex Fullick ** 52:30 Well, it does happen at work a lot, dealing with clients and people provide different perspectives, and you just, Oh, that's interesting, though, that happens all the time. Aha moments. Sometimes they're not always good. Aha moments, yeah, like the one I always remember that the most is when I wrote my first book, heads in the sand. I was so proud of it, and, you know, excited and sent off all these letters and marketing material to all the chambers of commerce across Canada, you know, thinking that, you know, everyone's going to want me to speak or present or buy my book. Well, ah, it doesn't happen that way. You know, I got no responses. But that didn't stop me from writing seven more books and working on nine. Now, there you go, but it was that was kind of a negative aha moment so, but I just learned, okay, that's not the way I should be doing that. Michael Hingson ** 53:34 Put you in your place, but that's fair. I kind Alex Fullick ** 53:37 of, I laugh at it now, a joke, but you know, aha, things you know, I You never know when they're going to happen. Michael Hingson ** 53:47 No, that's why they're Aha, yeah. Alex Fullick ** 53:51 And one of one, I guess another one would have been when I worked out first went out on my own. I had a manager who kept pushing me like, go, go work for yourself. You know this better than a lot of other people. Go, go do this. And I was too nervous. And then I got a phone call from a recruiting agency who was offering me a role to do where I wanted to take this company, but that I was working for full time for that weren't ready to go. They weren't ready yet. And it was kind of an aha moment of, do I stay where I am and maybe not be happy? Or have I just been given an opportunity to go forward? So when I looked at it that way, it did become an aha moment, like, Ah, here's my path forward. Yeah, so, you know. And that was way back in 2007 or or so somewhere around there, you know. So the aha moments can be good. They can be bad, and, you know, but as long as you learn from them, that's exactly Michael Hingson ** 54:57 right. The that's the neat thing about. Aha moments. You don't expect them, but they're some of the best learning opportunities that you'll ever get. Alex Fullick ** 55:06 Yeah, yeah, I agree completely, because you never know that. That's the nice thing, and I think that's also part of what I do when I'm working with so many different people of different levels is they all have different experiences. They all have different backgrounds. You they can all be CEOs, but they all come from a different direction and different backgrounds. So they're all going to be offering something new that's going to make you sit there and go, Oh, yeah. And thought of that before, Michael Hingson ** 55:38 yeah. So that's, that's so cool, yeah, Alex Fullick ** 55:42 but you have to, you know, be able to listen and pick up on those kind of things. Michael Hingson ** 55:46 But you've been very successful. What are some of the secrets of success that that that you've discovered, or that you put to use? Alex Fullick ** 55:55 For me, I'll put it bluntly, shut up and listen. Michael Hingson ** 55:59 There you are. Yeah. Well, that is so true. That's true. Yeah. Alex Fullick ** 56:03 I think I've learned more by just using my two ears rather than my one mouth, instead of telling people everything they you should be doing. And you know, this is what I think you should do. And like talking at people, it's so much better just talk with people, and then they'll, even if you're trying to, you know, really, really, really, get them to see your side, they will come onto your side easier and probably better if you let them realize it themselves. So you just listen, and you ask the odd probing question, and eventually comes around, goes, Oh, yeah, I get it. What you mean now by doing this and going, Yeah, that's where I was going. I guess I just wasn't saying it right, you know. And have being humble enough to, you know, even though I, I know I did say it right, maybe I just wasn't saying it right to that person, to that person, yeah, right way. So listening to them, and, you know, I think, is one of the big keys to success for me, it has, you know, and I've learned twice as much that way. And maybe that's why I enjoy answering people on the podcast, is because I ask a couple of questions and then just let people talk, Michael Hingson ** 57:18 which is what makes it fun. Yeah, Alex Fullick ** 57:21 yeah. It's sometimes it's fun to just sit there, not say anything, just let someone else do all the talking. Michael Hingson ** 57:29 What you know your industry is, I would assume, evolved and changed over the years. What are some of the major changes, some of the ways that the industry has evolved. You've been in it a long time, and certainly, business continuity, disaster recovery, whatever you want to call it, has, in some sense, has become a little bit more of a visible thing, although I think people, as both said earlier, ignore it a lot. But how's the industry changed over time? Alex Fullick ** 57:54 Well, when I started, it was before y 2k, yes, 96 and back then, when I first started, everything was it focused. If your mainframe went down, your computer broke. That's the direction everyone came from. And then it was you added business continuity on top of that. Okay, now, what do we do with our business operations. You know, other things we can do manually while they fix the computer or rebuild the mainframe. And then it went to, okay, well, let's bring in, you know, our help desk. You know, who people call I've got a problem with a computer, and here's our priority and severity. Okay, so we'll get, we'll respond to your query in 12 hours, because it's only one person, but if there's 10 people who have the issue, now it becomes six hours and bringing in those different aspects. So we went from it disaster recovery to business continuity to then bringing in other disciplines and linking to them, like emergency management, crisis management, business continuity, incident management, cyber, information security. Now we've got business continuity management, you know, bringing all these different teams together and now, or at least on some level, not really integrating very well with each other, but just having an awareness of each other, then we've moved to operational resilience, and again, that buzzword where all these teams do have to work together and understand what each other is delivering and the value of each of them. And so it just keeps growing in that direction where it started off with rebuild a mainframe to getting everybody working together to keep your operations going, to keep your partners happy, to keep your customers happy. You know, ensuring life safety is priority number one. When, when I started, life safety was, wasn't really thrown into the business continuity realm that much. It was always the focus on the business. So the these. The sky, the size and scope has gotten a lot bigger and more encompassing of other areas. And I wouldn't necessarily all call that business continuity, you know it, but it is. I see business continuity as a the hub and a wheel, rather than a spoke, to bring all the different teams together to help them understand, you know, hey, here's, here's how you've Incident Management, you know, help desk, service desk, here's how you help the Disaster Recovery Team. Here's how you can help the cyber team. Cyber, here's how you can actually help this team, you know, and being able to understand. And that's where the biggest change of things is going is now, more and more people are understanding how they really need to work together, rather than a silo, which you know, a lot of organizations still do, but it's those walls are starting to come down, because they can understand no One can do it alone. You have to work together with your internal departments, leadership, data analysts, who have to be able to figure out how to rebuild data, or your third parties. We need to talk with them. We have to have a relationship with them our supply chain, and understand where they're going, what they have in place, if we or they experience something. So it's definitely grown in size and scope Michael Hingson ** 1:01:27 well, and we're seeing enough challenges that I think some people are catching on to the fact that they have to learn to work together, and they have to think in a broader base than they have in the past, and that's probably a good thing. Yeah, well, if, if you had the opportunity, what would you tell the younger Alex? Alex Fullick ** 1:01:50 Run, run for the hills. Yeah, really, no, seriously, I kind of mentioned a couple of them already. Don't sweat the small things. You know, sometimes, yeah, and I think that comes down to our mindset thing as well. You know, understand your priorities and what's important. If it's not a priority or important, don't sweat it. Don't be afraid to take risks if you if you do your planning, whether it be jumping out of a plane or whatever, you know the first thing you want to do is what safety measures are in place to ensure that my jump will be successful. You know, those kind of things. Once you understand that, then you can make knowledgeable decisions. Don't be afraid to take those risks. And it's one of the big things. It's it's okay to fail, like I said about the book thing where you all those that marketing material I sent out, it's okay to fail. Learn from it. Move on. I can laugh at those kind of things now. You know, for years, I couldn't I was really like, oh my god, what I do wrong? It's like, No, I didn't do anything wrong. It just wasn't the right time. Didn't do it the right way. Okay, fine, move on. You know, you know, don't be afraid to fail. If, if you, if you fail and get up, well then is it really a failure? You learned, you got back up and you kept going. And that's the part of resilience too, right? Yeah, if you trip and fall, you get up and keep going. But if you trip and fall and stay down, well then maybe you are Michael Hingson ** 1:03:30 failing. That's the failure. I mean, the reality is that it isn't failure if you learn from it and move on. It was something that set you back, but that's okay, yeah, Alex Fullick ** 1:03:41 my my favorite band, Marillion, has a line in one of their songs rich. Failure isn't about falling down. Failure is staying down. Yeah, Michael Hingson ** 1:03:50 I would agree with that. Completely agree Alex Fullick ** 1:03:53 with it. He'll stand by it. W
Service Management Leadership Podcast with Jeffrey Tefertiller
In this episode, Jeffrey discusses Part 2 of the discussion on service management best practices. This focused on Incident Management.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Send us a textMy guest to day is John Lord, John is a Training specialist in Incident Management and a global leader in bringing attention and driving change in the fight against firefighter cancer.this is part of of a powerful six-part mini-series dedicated to one of the most critical issues facing our profession: firefighter cancer, protection, and decontamination.In this series, recorded around the Particulate, Protection & Decontamination Seminar held at Biggin Hill on March 27th, 2025, we dive headfirst into the hard truths and urgent conversations we need to be having — not tomorrow, but today. With input from survivors, health and safety leaders, mental health advocates, and operational experts, we unpack everything from current understanding of contamination-related cancer risks to real, practical steps departments are taking to reduce exposure and save lives.This isn't just about facts and figures — it's about impact. It's about learning from lived experience, sharing the latest research, and equipping firefighters and fire sector professionals with the tools to protect themselves and their crews. From the trauma of diagnosis to the innovations in kit and station design, we'll look at how our culture is shifting, what barriers still need breaking, and what true protection looks like in 2025 and beyond.Brought to you with the support of PGI — leaders in high-performance protective gear — this series aims to educate, inspire, and drive change. Because protecting those who protect others isn't optional — it's essential.Let's get into it.connect with John HEREACCESS THE PODCAST LIBRARY & EVERY EPISODE, DEBRIEF & DOCUMENT CLICK HEREPODCAST GIFT - Get your FREE subscription to essential Firefighting publications HERE A big thanks to our partners for supporting this episode.GORE-TEX Professional ClothingMSA The Safety CompanyIDEXHAIX Footwear - Get offical podcast discount on HAIX HEREXendurance - to hunt performance & endurance 20% off HERE with code ffp20Lyfe Linez - Get Functional Hydration FUEL for FIREFIGHTERS, Clean no sugar for daily hydration. 80% of people live dehydratedSupport the show***The views expressed in this episode are those of the individual speakers. Our partners are not responsible for the content of this episode and does not warrant its accuracy or completeness.*** Please support the podcast and its future by clicking HERE and joining our Patreon Crew
Recorded April 18, 2025 In this episode, the gang looks at the chaos and excitement surrounding commencement season in higher education. From the intricacies of AV setups to the humorous mishaps that can occur, our experts share their experiences and insights on managing these large-scale events. Tune in for a blend of technical expertise and light-hearted banter! We also sneak in a news discussion about the widespread Zoom outage and the ramifications thereof. If nothing else, all the work from home people had a new excuse why they didn't get anything done for a few hours. News: https://www.theregister.com/2025/04/17/zoom_outage_godaddy_blamed/ Alternate Show Titles: Lick his title I'm a little behind Weather channel radio thing Listserv debauchery I touched a lot of stuff Deans are always special Naturally, they try to cheat Yell at them! Fine, I'm out! Can't you meet bi-monthly? Tailgating Commencement It is a big show! He said festival, not carnival Johnny out on the quad Just in case there's a streaker We stream live every Friday at about 300p Eastern/1200p Pacific and you can listen to everything we record over at AVSuperFriends.com ▀▄▀▄▀ CONTACT LINKS ▀▄▀▄▀ ► Website: https://www.avsuperfriends.com ► Twitter: https://twitter.com/avsuperfriends ► LinkedIn: https://www.linkedin.com/company/avsuperfriends ► YouTube: https://www.youtube.com/@avsuperfriends ► Bluesky: https://bsky.app/profile/avsuperfriends.bsky.social ► Email: mailbag@avsuperfriends.com ► RSS: https://avsuperfriends.libsyn.com/rss Donate to AVSF: https://www.avsuperfriends.com/support
Send us a textWondering how to tackle incident response questions on the CISSP exam? This episode delivers exactly what you need, walking through fifteen essential incident management scenarios that test your understanding of this critical domain.Sean Gerber breaks down the fundamentals of incident management, exploring how security professionals should approach detection, response, mitigation, and recovery. From distinguishing between legitimate security incidents and routine activities to prioritizing response efforts based on severity, each question targets a specific aspect of incident management that CISSP candidates must master.The questions systematically cover the incident response lifecycle, highlighting the importance of proper processes rather than blame-focused reactions. You'll learn why activating the incident response team should be your immediate priority upon detection, how to effectively categorize and prioritize incidents, and what constitutes valid mitigation strategies versus ineffective approaches. The episode also emphasizes the documentation requirements for incident reports and the value of capturing lessons learned for continuous improvement.What makes this episode particularly valuable is how it reinforces the CISSP mindset—understanding not just the technical aspects but the thought processes behind effective security management. Whether you're preparing for certification or looking to strengthen your practical knowledge of incident response, these question scenarios provide the framework you need to approach real-world security events with confidence. Check out the special offer at CISSPCyberTraining.com to continue your certification journey with expert guidance.Gain exclusive access to 360 FREE CISSP Practice Questions delivered directly to your inbox! Sign up at FreeCISSPQuestions.com and receive 30 expertly crafted practice questions every 15 days for the next 6 months—completely free! Don't miss this valuable opportunity to strengthen your CISSP exam preparation and boost your chances of certification success. Join now and start your journey toward CISSP mastery today!
Send us a textCybersecurity incidents aren't a matter of if, but when. Are you prepared to respond effectively? Sean Gerber takes us through the complete incident response lifecycle, breaking down the seven essential phases every security professional must master. From developing comprehensive response plans to conducting effective post-incident analysis, this episode provides actionable guidance for both CISSP candidates and working cybersecurity practitioners.The stakes couldn't be higher for small and medium-sized businesses, with a staggering 43% of cyber attacks specifically targeting SMBs. Most lack adequate protection due to limited budgets and resources. Sean explores practical solutions including leveraging AI tools to develop baseline response plans, implementing critical security controls like multi-factor authentication, and establishing clear communication protocols for when incidents occur.What sets this episode apart is Sean's emphasis on the human element of security. "Every employee is a sensor," he reminds us, highlighting how proper training and awareness can transform your workforce into your first line of defense. He balances technical recommendations with strategic insights, including how to approach different types of incidents from ransomware to insider threats.Whether you're preparing for the CISSP exam or strengthening your organization's security posture, this episode delivers the perfect blend of theoretical knowledge and real-world application. The incident response process outlined here will not only help you pass certification exams but could mean the difference between a minor security event and a catastrophic breach.Ready to transform how you prepare for and respond to cybersecurity incidents? Listen now and discover why having a tested, comprehensive incident response plan is your best defense against the inevitable attack.Gain exclusive access to 360 FREE CISSP Practice Questions delivered directly to your inbox! Sign up at FreeCISSPQuestions.com and receive 30 expertly crafted practice questions every 15 days for the next 6 months—completely free! Don't miss this valuable opportunity to strengthen your CISSP exam preparation and boost your chances of certification success. Join now and start your journey toward CISSP mastery today!
In this episode, we sit down with Doug Schuster, Operations Manager at Emergency Management Services International, Inc. (EMSI), a premier all-hazards, full-service, multi-discipline incident management and emergency management services provider. With over 30 years of experience in incident and event management, Doug shares insights into his emergency response philosophy and discusses EMSI's diverse work, including collaborations with the railroad industry.We delve into unique applications of the Incident Command System (ICS), such as managing a bedbug infestation at a jail and addressing a cesium release in a Seattle hospital. Join us for an enlightening conversation on innovative approaches to emergency management.
Have you heard about our new Podcast, Prepare, Respond, Recover? If not, you should watch this week's episode #4 with Todd Manns and his guest Jon Brown, Principal Engineer and President of Stockwell Engineers, as they discuss Project Management vs Incident Management. Join us every Thursday and be sure to like, comment, share, and subscribe!Visit the Blue Cell - https://thebluecell.com/index.html
In this episode of Ticket Volume – IT Podcast, Matt Beran is joined by Georgina Otubela, Service Delivery Manager at Vita Bank, to dive deep into service design, incident management, and the role of trust in IT services. Gabriela shares her insights on how IT teams can build strong relationships with users, respond effectively to incidents, and balance automation with human interaction to create better service experiences.Here's a sneak peek:1. Why trust is the foundation of great IT services.2. How to improve incident management by focusing on communication.3. The role of automation in freeing up IT teams—and when not to use it.4. Why transparency and accountability are key to service recovery.5. How to recognize when you've designed a truly great IT service.Tune in for an insightful conversation packed with real-world advice for IT professionals looking to enhance their service management approach. Don't forget to like, subscribe, and share your thoughts in the comments!#ServiceManagement #ITSM #IncidentManagement #Automation #ITLeadership #ITServiceDesign #CustomerExperience #ITTrust #TicketVolume #Podcast
JJ Tang is the co-founder and CEO of Rootly, a company redefining how organizations approach incident management and reliability. Rootly is powering 100s of customers like Figma, NVIDIA, Canva, and more. Top 3 Value Bombs 1. Solve the problem from many angles. Go out, source and find your customers where they are and work ruthlessly. 2. All good leaders need to be operators. If the CEO can't do it, you can't expect anyone to do it. 3. Efficiency is the best force and function for prioritization. Visit their website and get a free demo - Rootly Sponsor YT 100 Email JLD to learn more about making YouTube magic in 100 days: john@eofire.com
JJ Tang is the co-founder and CEO of Rootly, a company redefining how organizations approach incident management and reliability. Rootly is powering 100s of customers like Figma, NVIDIA, Canva, and more. Top 3 Value Bombs 1. Solve the problem from many angles. Go out, source and find your customers where they are and work ruthlessly. 2. All good leaders need to be operators. If the CEO can't do it, you can't expect anyone to do it. 3. Efficiency is the best force and function for prioritization. Visit their website and get a free demo - Rootly Sponsor YT 100 Email JLD to learn more about making YouTube magic in 100 days: john@eofire.com
In this episode of Ticket Volume, Matt Beran sits down with John Gordon, Senior VP of HP Managed Solutions Division, to explore how preventative Incident Management is reshaping IT operations. With a vision for zero-incident environments, John shares strategies to move from reactive problem-solving to proactive prevention, helping IT teams reduce downtime and improve user satisfaction. Here's a sneak peek: 1. Why zero incidents should be every IT team's goal. 2. The role of telemetry and automation in proactive IT operations. 3. How redefining SLAs can drive a preventative mindset. 4. The challenge of measuring hidden ROI—and why it's worth it. 5. Lessons from HP's success with preventative strategies. Tune in to learn how preventative Incident Management can transform your IT approach and hear actionable advice from one of the industry's leading voices. Don't forget to like, subscribe, and share your thoughts in the comments!
В пересменке между техноконференциями собрались парой в шумной переговорке — я и Александр Быков, Head of Software Engineering, Diabolocom.com. Записали подкаст про Incident Management Process. Кто, как, почему, а как у них, а как у нас. Приводим примеры из области пожаротушения и спасательных работ в горах, упоминаем наши технологические компании (например, OZON). Разбираемся, зачем нужен писец и как правильно работать on-call. Обо всем этом и не только наш 327-й подкаст The Art of Programming — «Incident Management Process». Участники @golodnyj Александр Быков Telegram канал VK группа Яндекс Музыка iTunes подкаст Поддержи подкаст
Managing during a crisis event is challenging for even the most experienced incident managers. Incidents that happen in and around a port environment can be especially difficult to manage, proving daunting even for first responders and other seasoned crisis management professionals. Port environments encompass both land and sea-based risks, handle and store dangerous chemicals and materials and involve the operation of large handling equipment and machinery.
Key Takeaways:Catalysts drive AI transformation – Learn how Brice's 'catalyst' approach sparks cultural and technological shifts in organizations.AI champions fuel innovation – Discover how Moderna's Generative AI Champions Team amplifies AI adoption and engagement.Augment, don't replace – Brice explains why the goal is not to replace humans but to enhance their capabilities.Outdated habits are out – Embrace modern tools and innovative methodologies to stay ahead.Start with ‘Why' – Understand the importance of anchoring AI initiatives to purpose-driven objectives for lasting success.Moderna's website: Pioneering mRNA technology - Moderna00:00 Introduction to Brice Challamel and His Role at Moderna00:45 What It Means to Be an AI Catalyst02:30 Leadership in the AI Era: Moving Beyond Traditional Hierarchies06:10 Avoiding "Fred-like Behavior" in a Modern Workplace10:20 Augmenting Human Potential: The Five-Person AI Team14:50 How Moderna Manages 700+ GPTs Safely and Efficiently20:30 Democratizing AI: Why It's a Utility for Every Employee27:15 Using AI to Transform Personal and Professional Growth32:40 Frameworks for Incident Management in AI Integration39:15 AI's Role in Healthcare, Radiology, and Beyond43:30 The Generative AI Champions Team: GCAT in Action50:00 The Future of Work: Collaboration and Culture with AI01:03:27 Reflections on AI Adoption and Leadership Insights For more prompts, tips, and AI tools. Check out our website: https://www.beyondtheprompt.ai/ or follow Jeremy or Henrik on Linkedin:Henrik: https://www.linkedin.com/in/werdelinJeremy: https://www.linkedin.com/in/jeremyutley Show edited by Emma Cecilie Jensen.
Summary In this episode of Five Minutes to Chaos, Steven Kuhr interviews Chief Bill Van Helden, who shares his extensive experience in emergency management and crisis leadership. The conversation covers Bill's career journey, the importance of spirituality in emergency services, and the emotional toll that crisis management can take on leaders. They discuss significant events like Hurricane Charlie, the need for courage and command presence in emergencies, and the importance of thinking the unthinkable. Bill emphasizes the necessity of humility in leadership, the risks of carbon monoxide after hurricanes, and the changing nature of emergency management in Florida. The episode concludes with reflections on the emotional impact of crisis management and the importance of pre-planning for emergencies. Takeaways The importance of crisis management in emergency situations. Leadership requires courage and the ability to make tough decisions. Spirituality can play a significant role in the lives of emergency workers. Understanding the emotional toll of crisis management is crucial. Planning for the unthinkable is essential in emergency management. The need for humility in leadership roles. Carbon monoxide risks increase after hurricanes due to generator use. Continuity of government is vital during emergencies. New residents in Florida may not understand hurricane risks. Pre-planning contracts for debris management can save time and lives. Contract Information bvhretiree2021@gmail.com
Summary In this episode of '5 Minutes to Chaos', host Steven Kuhr engages with Rich Pepe, a seasoned crisis management professional with extensive experience in law enforcement, emergency services, and corporate security. The conversation explores Rich's journey through the NYPD Highway Patrol, his volunteer firefighting experience, and the evolution of emergency services in New York City. They discuss the critical role of the Office of Emergency Management (OEM) in coordinating responses during crises, the intricacies of traffic incident management, and the implementation of contraflow strategies during evacuations. Rich also shares insights from his time at Deutsche Bank during the COVID-19 pandemic and his current role at Manhattan Beer Distributors, highlighting the importance of collaboration and communication in crisis management. Takeaways Crisis management is about real experiences and observations. Traffic incident management is crucial for emergency response. Combat parking helps ensure emergency vehicles can access scenes. OEM plays a vital role in coordinating emergency responses. Contraflow planning is essential for effective evacuations. Crisis management requires collaboration across agencies. The Deutsche Bank crisis management team was well-prepared during COVID-19. Effective communication is key in crisis management. Keeping the beer flowing is critical for Manhattan Beer Distributors. Takeaways Crisis management is about real experiences and observations. Traffic incident management is crucial for emergency response. Combat parking helps ensure emergency vehicles can access scenes. OEM plays a vital role in coordinating emergency responses. Contraflow planning is essential for effective evacuations. Crisis management requires collaboration across agencies. The Deutsche Bank crisis management team was well-prepared during COVID-19. Effective communication is key in crisis management. Keeping the beer flowing is critical for Manhattan Beer Distributors. Contact Information https://www.linkedin.com/in/nypdpepe/
In this episode of Detection at Scale, Jack speaks to JJ Tang, CEO and Co-founder of Rootly, about revolutionizing incident management in tech organizations. JJ shares his journey from practitioner to founder and emphasizes the importance of viewing incident management as a cultural and collaborative effort rather than just a tooling issue. JJ touches on breaking down silos between security and other teams to enhance communication and reliability, and empowering security practitioners to take on educator roles within their organizations. He also offers actionable insights on creating a culture of reliability and improving incident response strategies! Topics discussed: The importance of viewing incident management as a cultural shift rather than just a tooling problem, focusing on people and processes. Strategies for breaking down silos between security teams and other departments to foster collaboration and improve incident response effectiveness. The role of security practitioners as educators, helping other teams understand best practices and the importance of security in incident management. The significance of collecting and analyzing data on repeat incidents to identify root causes and prevent future occurrences. Insights on how to create a culture of reliability within organizations, making incident management a shared responsibility across teams. The challenges faced during the transition from a practitioner role to a founder and CEO in the tech industry. The impact of AI and automation on incident management, including how these technologies can improve response times and learning from incidents. The necessity of having a clear governance framework in place to ensure data privacy and security during incident management processes. Resources Mentioned: JJ Tang on LinkedIn Rootly website
In this episode, Amit and Dheeraj dive deep into the transformative world of AI agents and enterprise workflows. They explore the concept of “AgentOS”—a platform enabling modular agents, each equipped with specific skills to tackle distinct challenges within workflows. Drawing parallels between AI advancements and real-world enterprise needs, Amit and Dheeraj discuss the importance of balancing both probabilistic AI-driven nodes with deterministic workflows to enhance efficiency without losing context or accuracy. Together, they examine industry needs, like reducing redundancy in incident management through vector databases, and predict the impact of AI agents on collaboration platforms, employee workflows, and customer support. This episode is a rich, thought-provoking journey through the latest in AI, where Amit and Dheeraj also offer their insights into enterprise AI adoption, future trends, and their forecasts for the next decade of AI-driven business transformation.Key Topics and Timestamps:The Rise of AI Agents [0:14]System 1 and System 2 Thinking in AI [1:50]Workflows in Enterprise Automation [3:51]Handling Context and Intent in Workflows [10:32]Incident Management and Reducing Redundancy [43:57]Collaboration Platforms' Future [49:13]Optimizing Enterprise Workflows with Agentic Systems [1:03:46]The Enterprise AI Landscape and Predictions [1:13:18]Share Your Thoughts: Have questions or comments? Drop us a mail at EffortlessPodcastHQ@gmail.com
Oct. 31, 2024 - In the wake of the devastation caused by Hurricane Helene, more than 200 state and local government employees from New York were deployed to help communities across the South. We talk about this experience with Adam Picket, Nick Johnston, and Erin Hanczyk, who are part of the state's incident management team and were deployed to North Carolina.
I'm Kevin Pannell, Host of the Hope is NOT a Plan podcast. I am an IT Healthcare Project Management Office leader with a background in Public Safety, Special Event planning, and Incident Management and disaster response. In this episode, Hurricane Helene SITREP as of 06OCT2024, I'm providing a numerical snapshot of the impact of Hurricane Helene, the importance of shifting operations and mindset from rescue to recovery mode, and three opportunities for improvement I've observed from afar as a former Planning Section Chief on an All-Hazards Incident Management Team (AHIMT).How you can help:General GuidanceContact the State Emergency Management agencyCash is kingShelf stable foodWaterVolunteerState Emergency Management ContactsNorth Carolina: https://www.ncdps.gov/how-to-donateSouth Carolina: https://www.scemd.org/news/hurricane-helene-cleanup-in-south-carolina/ Georgia: https://gema.georgia.gov/hurricane-helene Florida: https://www.floridadisaster.org/disaster-updates/storm-updates/ Tennessee: https://www.tn.gov/tema/updates/hurricane-helene.html Virginia: https://www.vaemergency.gov/recover/hurricane-helene Thank you to all those that stepped up and stepped into harm's way to help their fellow Americans. Godspeed to the survivors and the fallen. God bless America.
Join me as I talk with experienced Business Continuity Management (BCM), Incident Management, and Emergency Response specialist, Jennifer Park, as we discuss why organizations and leadership downplay the importance of BCM along with what it can offer organizations. During our discussion we touch on: 1. Defining BCM and resilience (Jennifer's view), 2. Viewing BCM as a short-term initiative, 3. 'Chicken little' syndrome, 4. Periodic rebuilding of programs, 5. Create and show value, 6. AI has the answers, 7. RTO misunderstandings, 8. Aligning BCM with IT, 9. Not understanding impacts and dependencies (it's not just the number of people using an application!), 10. Decisions, 11. Prioritization and reprioritization, 12. Tips to improve BCM visibility...and much more! Jennifer share some great insights on why organization leadership may not fully understand the complexity and benefits of a good BCM program, while also offer suggestions on how to improve our own if we aren't getting the traction we want. Enjoy!
A veteran of early Twitter's fail whale wars, Dmitriy joins the show to chat about the time when 70% of the Hadoop cluster got accidentally deleted, the financial reality of writing a book, and how to navigate acquisitions. Segments: (00:00:00) The Infamous Hadoop Outage (00:02:36) War Stories from Twitter's Early Days (00:04:47) The Fail Whale Era (00:06:48) The Hadoop Cluster Shutdown (00:12:20) “First Restore the Service Then Fix the Problem. Not the Other Way Around.” (00:14:10) War Rooms and Organic Decision-Making (00:16:16) The Importance of Communication in Incident Management (00:19:07) That Time When the Data Center Caught Fire (00:21:45) The "Best Email Ever" at Twitter (00:25:34) The Importance of Failing (00:27:17) Distributed Systems and Error Handling (00:29:49) The Missing README (00:33:13) Agile and Scrum (00:38:44) The Financial Reality of Writing a Book (00:43:23) Collaborative Writing Is Like Open-Source Coding (00:44:41) Finding a Publisher and the Role of Editors (00:50:33) Defining the Tone and Voice of the Book (00:54:23) Acquisitions from an Engineer's Perspective (00:56:00) Integrating Acquired Teams (01:02:47) Technical Due Diligence (01:04:31) The Reality of System Implementation (01:06:11) Integration Challenges and Gotchas Show Notes: - Dmitriy Ryaboy on Twitter: https://x.com/squarecog - The Missing README: https://www.amazon.com/Missing-README-Guide-Software-Engineer/dp/1718501838 - Chris Riccomini on how to write a technical book: https://cnr.sh/essays/how-to-write-a-technical-book Stay in touch: - Make Ronak's day by signing up for our newsletter to get our favorites parts of the convo straight to your inbox every week :D https://softwaremisadventures.com/ Music: Vlad Gluschenko — Forest License: Creative Commons Attribution 3.0 Unported: https://creativecommons.org/licenses/by/3.0/deed.en
Dr. Catherine Booth joined HM Prison and Probation Service in 1997. During her career she has worked with men, women and children in custody and currently works in HMPPS North West Psychology Services. Cath has been involved in the management of serious incidents in prisons for over 20 years as a practitioner and trainer. She acts as a Silver and Gold negotiation advisor (NA) and is involved in training prison officers and psychologists to become negotiators and negotiation advisors, respectively. Cath completed her doctoral research in exploring the experiences of prison officer negotiators. Dr. Carol Bond has been a forensic psychologist for over 30 years, spending most of her career working in prisons as well as practicing in secure psychiatric hospitals, working as a specialist member of the parole board and lecturing in academic settings. Throughout her career she has been involved in the management of serious incidents including training staff, advising negotiators and commanders during incidents, developing specialist training courses and working with other professionals involved in crisis management. She is the national lead for HMPPS negotiation matters and has recently completed her Doctorate exploring hostage incidents in UK prisons. Key references: McMains, M., Mullins, W., & Young, A. (2020) Crisis Negotiations: Managing Critical Incidents and Hostage Situations in Law Enforcement and Corrections (6th ed.). Routledge. https://doi.org/10.4324/9780429505225 Cialdini, Robert B. (2021) Influence, New and Expanded: The Psychology of Persuasion. New York: HarperCollins. Grubb, A. (2010) Modern day hostage (crisis) negotiation: The evolution of an art form within the policing arena. Aggression and Violent Behavior. 15. 341-348. https://doi.org/10.1016/j.avb.2010.06.002
Stephanie "Steph" Bishop currently serves as a Public Information Officer and member of the Command and General Staff of California Interagency Incident Management Team 4 (CIIMT 4), a Federal Type 1“All-Hazards” Incident Management Team. Stephanie serves as the lead managing and mentoring other Public Information Officers to establish and coordinate all media, community, and stakeholder relation information needs during an incident. In addition, she is responsible for establishing and maintaining positive interpersonal and interagency working relationships with local, state, tribal, and federal governments to ensure the right message is being delivered to those affected promptly and accurately.Before joining CIIMT4, she had a diverse and impressive background in various fields related to public safety, communications, and emergency response that gave her a unique perspective on the challenges faced in public relations. Stephanie was introduced to public information during her 18 years in law enforcement, specializing in child crimes and human trafficking, where she would assist in communicating with the media and public about ongoing investigations and high-profile cases.With over 25 years of experience and training, she has a wealth of knowledge and skills that she brings to her role as a Public Information Officer. She has a Bachelor's degree in Criminology from Regis University. She attended Purdue University, obtaining a Master's in Crisis and Strategic Communications and Strategic Management. Stephanie has a passion for sharing her experience with others through teaching and has been a subject matter expert in strategic communications. She is an instructor for the USFS and NPS in Region 5 S203 Public Information Course, L952 All Hazards Public Information, and assists in mentoring and coaching in Command and General Staff courses.Stephanies EmailThis Is PropagandaChallenging marketers' delusions about the cultural impact of our work. A WEBBY winner!Listen on: Apple Podcasts SpotifySupport the Show.This episode is sponsored by John Guilfoil Public Relations. From crisis communications to website development; visit our website JGPR.net or call 617.993.0003
Summary This episode features an insightful conversation with Petr Janda, the CEO and founder of Synq. Petr shares his journey from being an engineer to founding Synq, emphasizing the importance of treating data systems with the same rigor as engineering systems. He discusses the challenges and solutions in data reliability, including the need for transparency and ownership in data systems. Synq's platform helps data teams manage incidents, understand data dependencies, and ensure data quality by providing insights and automation capabilities. Petr emphasizes the need for a holistic approach to data reliability, integrating data systems into broader business processes. He highlights the role of data teams in modern organizations and how Synq is empowering them to achieve this. Announcements Hello and welcome to the Data Engineering Podcast, the show about modern data management Data lakes are notoriously complex. For data engineers who battle to build and scale high quality data workflows on the data lake, Starburst is an end-to-end data lakehouse platform built on Trino, the query engine Apache Iceberg was designed for, with complete support for all table formats including Apache Iceberg, Hive, and Delta Lake. Trusted by teams of all sizes, including Comcast and Doordash. Want to see Starburst in action? Go to dataengineeringpodcast.com/starburst (https://www.dataengineeringpodcast.com/starburst) and get $500 in credits to try Starburst Galaxy today, the easiest and fastest way to get started using Trino. Your host is Tobias Macey and today I'm interviewing Petr Janda about Synq, a data reliability platform focused on leveling up data teams by supporting a culture of engineering rigor Interview Introduction How did you get involved in the area of data management? Can you describe what Synq is and the story behind it? Data observability/reliability is a category that grew rapidly over the past ~5 years and has several vendors focused on different elements of the problem. What are the capabilities that you saw as lacking in the ecosystem which you are looking to address? Operational/infrastructure engineers have spent the past decade honing their approach to incident management and uptime commitments. How do those concepts map to the responsibilities and workflows of data teams? Tooling only plays a small part in SLAs and incident management. How does Synq help to support the cultural transformation that is necessary? What does an on-call rotation for a data engineer/data platform engineer look like as compared with an application-focused team? How does the focus on data assets/data products shift your approach to observability as compared to a table/pipeline centric approach? With the focus on sharing ownership beyond the boundaries on the data team there is a strong correlation with data governance principles. How do you see organizations incorporating Synq into their approach to data governance/compliance? Can you describe how Synq is designed/implemented? How have the scope and goals of the product changed since you first started working on it? For a team who is onboarding onto Synq, what are the steps required to get it integrated into their technology stack and workflows? What are the types of incidents/errors that you are able to identify and alert on? What does a typical incident/error resolution process look like with Synq? What are the most interesting, innovative, or unexpected ways that you have seen Synq used? What are the most interesting, unexpected, or challenging lessons that you have learned while working on Synq? When is Synq the wrong choice? What do you have planned for the future of Synq? Contact Info LinkedIn (https://www.linkedin.com/in/petr-janda/?originalSubdomain=dk) Substack (https://substack.com/@petrjanda) Parting Question From your perspective, what is the biggest gap in the tooling or technology for data management today? Closing Announcements Thank you for listening! Don't forget to check out our other shows. Podcast.__init__ (https://www.pythonpodcast.com) covers the Python language, its community, and the innovative ways it is being used. The Machine Learning Podcast (https://www.themachinelearningpodcast.com) helps you go from idea to production with machine learning. Visit the site (https://www.dataengineeringpodcast.com) to subscribe to the show, sign up for the mailing list, and read the show notes. If you've learned something or tried out a project from the show then tell us about it! Email hosts@dataengineeringpodcast.com (mailto:hosts@dataengineeringpodcast.com) with your story. Links Synq (https://www.synq.io/) Incident Management (https://www.pagerduty.com/resources/learn/what-is-incident-management/) SLA == Service Level Agreement (https://en.wikipedia.org/wiki/Service-level_agreement) Data Governance (https://en.wikipedia.org/wiki/Data_governance) Podcast Episode (https://www.dataengineeringpodcast.com/nicola-askham-practical-data-governance-episode-428) PagerDuty (https://www.pagerduty.com/) OpsGenie (https://www.atlassian.com/software/opsgenie) Clickhouse (https://clickhouse.com/) Podcast Episode (https://www.dataengineeringpodcast.com/clickhouse-data-warehouse-episode-88/) dbt (https://www.getdbt.com/) Podcast Episode (https://www.dataengineeringpodcast.com/dbt-data-analytics-episode-81/) SQLMesh (https://sqlmesh.readthedocs.io/en/stable/) Podcast Episode (https://www.dataengineeringpodcast.com/sqlmesh-open-source-dataops-episode-380) The intro and outro music is from The Hug (http://freemusicarchive.org/music/The_Freak_Fandango_Orchestra/Love_death_and_a_drunken_monkey/04_-_The_Hug) by The Freak Fandango Orchestra (http://freemusicarchive.org/music/The_Freak_Fandango_Orchestra/) / CC BY-SA (http://creativecommons.org/licenses/by-sa/3.0/)
By Adam Turteltaub The annual Navex Whistleblowing, Incident Management and Benchmarking Report provides valuable insights into what's going on across the corporate compliance landscape. To get the highlights we spoke with Carrie Penman (LinkedIn), Chief Risk & Compliance Officer for Navex. The 2023 data showed that reporting reached an all-time high, with 1.57 reports for every 100 employees, up from 1.47 the previous year. Substantiation reached an 11 year high at 45%, which indicates that compliance teams are getting both more and better reports out of the workforce. Anonymity remained dominant, with 56% of reports arriving that way. Substantiation rates for anonymous reports held steady at 33%, which is lower than the 50% for reports given by an identified individual. Accounting-related incidents accounted for 4.3% of reports, a relatively small number. However, they were notable because they had the longest period between the observation of suspected wrongdoing and reporting. They also were the least likely to be reported anonymously. Third party reporters were likelier to report on business integrity issues, such as human rights, bribery and conflicts of interest. Substantiation rates were similar to those of anonymous reports. So what should compliance teams be doing as a result of this data? First, she recommends continuing to build trust in reporting systems. Second, prepare for an increased number of reports. Listen in to learn more about what is going on in incidents and whistleblowing.
Summary In this conversation, Steven Kuhr and Battalion Chief Jerry Tracy discuss the various units and operations of the New York City Fire Department (FDNY). They highlight the extensive experience and expertise of the FDNY in responding to complex emergencies and crises. They also discuss the formation and role of squad companies, which are specialized units that can respond to fires, hazardous materials incidents, and other emergencies. The conversation emphasizes the importance of training and preparedness in effectively managing and responding to emergencies. The conversation covers various topics related to firefighting and emergency response. Some key themes include the importance of backup and coordination between different departments, the impact of tragic events on changing tactics and procedures, the need for integration between EMS and fire operations, and the development of rapid intervention teams (RIT) or firefighter assistance search teams (FAST). Chief Tracy discusses various topics related to firefighting and emergency response. He shares insights on the challenges faced when dealing with high-rise fires and the importance of effective communication during emergencies. Chief Tracy emphasizes the need for clear and concise communication between different agencies and departments to ensure a coordinated response. He also highlights the significance of strategic communication in emergency management. The conversation touches on the importance of training and preparedness, as well as the need for continuous learning and improvement in the fire service. Takeaways The FDNY is the largest fire department in the United States. Squad companies are specialized units within the FDNY that are trained to respond to a wide range of emergencies, including fires, hazardous materials incidents, and technical rescues. The FDNY has a diverse range of units and resources, including hazmat teams, urban search and rescue teams, wildland fire companies, and mobile respiratory units. Training, preparedness, and collaboration with other agencies are key factors in the FDNY's ability to effectively respond to emergencies and protect the public. Backup and coordination between different departments are crucial in emergency response situations. Tragic events often lead to changes in tactics and procedures. Integration between fire and EMS operations can improve overall response effectiveness. Rapid intervention teams (RIT) or firefighter assistance search teams (FAST) play a vital role in firefighter safety. Firefighters continue to face challenges and make sacrifices in their line of duty. Buildings can be 'born sick and dying,' referring to new construction, renovations, and abandoned or demolished structures. Emergency responders must be prepared for any situation. Effective communication is crucial during emergencies. Incident commanders and responders should have clear channels of communication to ensure a coordinated response. The incident process system is a structured approach to incident command that helps relieve the incident commander of micromanaging tasks. It allows units to fall into place as they arrive on the scene. Strategic communication between police, fire, and EMS is essential for a unified response. Agencies should work together to develop a coordinated strategy. The importance of training and continuous learning in the fire service cannot be overstated. Firefighters should be knowledgeable about their responsibilities and be prepared to adapt to different situations. Contact Information https://www.linkedin.com/in/jerry-tracy-6749b127/
As CEO of SVT Robotics, A.K. Schultz leads the overall company vision and go-to-market strategies. A.K. has spent his career leading the design and implementation of high-profile automation projects across multiple industries and top Fortune 500 companies, participating in the deployment of over $1 billion in automation. That experience gave him a unique understanding of the technical solutions customers need to advance their business, and it provided the foundation to launch SVT Robotics in 2018.Nick Leonard is the SVP of Product at SVT Robotics. With extensive domain and software leadership experience, Nick ingeniously bridges the realms of business and technology, honed through his journey rising through project management and solutions architecture. At SVT, Nick shapes the overall product vision, ensuring the company remains at the cutting edge of robotic process automation. Beyond the office, Nick prides himself on being a mentor, tech enthusiast, and avid reader.SHOW SUMMARYIn this episode of eCom Logistics Podcast, broadcasted live from MODEX 2024 in Atlanta, the conversation dives into the heart of robotics, software, and connectivity within the logistics industry. Featuring interviews with Nick Leonard and AK Schultz from SVT Robotics, the discussion elaborates on the revolutionary software solutions SVT Robotics provides, aimed at enhancing interoperability, automating processes, and ensuring seamless connectivity across various logistic operations without needing physical robots. Their software acts as a central nervous system in logistics, enabling quick and efficient data monitoring and utilization. The episode further explores real-life applications and challenges solved by SVT Robotics' innovative connectivity solutions, emphasizing the critical role of data in optimizing logistics and the importance of easing the integration burden on IT departments and automation integrators.HIGHLIGHTS[00:01:01] Meet the Minds Behind SVT Robotics[00:01:25] Nick Leonard's Journey in Automation[00:02:40] AK Schultz on Solving Interoperability in Robotics[00:06:26] The Philosophy of Connectivity and Integration[00:13:16] Customer Success Stories with SVT Robotics[00:16:19] The Future of Automation: Monitoring and Optimization[00:18:01] Real-Time Incident Management: A Customer Story[00:19:42] Advanced Logging and Fault Analysis[00:20:43] Exploring Orchestration in Robotics and Automation[00:23:40] The Future of Open vs. Closed Ecosystems[00:25:07] Bridging Technology Gaps with Connectivity[00:27:18] Partnering with Tier One Systems for Integration[00:29:11] Empowering IT and Integrators with Advanced ToolsQUOTES[00:06:37] "The machines are really executing what the software is doing and the magic is in the software, right? And so that's number one. Number two, we connect to software or robotic software is basically automating and making things faster and it doesn't necessarily need to involve a machine. It doesn't have to have an articulated arm robot. It can just be a mechanical system, right? So really what it's about is unlocking sensor data and putting it into this, what we see is us being the central nervous system."[00:16:39] "So the first thing I think a lot of people misunderstand is. Now we're connected. What's the next challenge we have to think about? We're going to maintain that system's health, right? Because now we're running an automation facility and you were talking about 120, 140 picks an hour from your baseline. Okay. Now I have that ROI, that clock's ticking. I need to make sure that we're at that 100 to 200, 124 picks all day long. And a lot of automation systems, it's making sure that silent failures aren't happening in your system. So a lot of times maybe you're a bad data from a wrong order structure or something like that. One system doesn't like the data that's being exchanged. A lot of times that's happened. That's silently failing in the background."Find out more about A.K. Schultz and Nick Leonard in the links below.A.K. Schultz's LinkedIn Profile: https://www.linkedin.com/in/a-k-schultz-9b5b899/Nick Leonard's LinkedIn Profile: https://www.linkedin.com/in/nickleonard/SVT Robotics Website: https://www.svtrobotics.com/SVT Robotics Library: https://atlas.svtrobotics.comThis episode is sponsored by G&P Construction. If you're in need of top notch, all-inclusive Material handling solutions for logistics and commercial real estate, look no further than G&P Construction. Be sure to visit www.gandpconstruction.com to discover your one-stop shop for turnkey MHE integrations.
In February 2023, Chief Brian Nardelli of the Brockton Fire Department in Massachusetts found himself at the helm of one of the most complex operations a chief can face: a hospital fire requiring a full evacuation. The eight-hour incident at Brockton Hospital involved a nasty electrical fire, 91 ambulances, 162 patients evacuated and transferred, 26 pieces of fire apparatus, and resulted in zero deaths and injuries. Chief Nardelli, the incident commander that day, joins the podcast to take us through the incident, including what worked, and lessons learned (2:50). Then, on a new Code Corner, NFPA electrical expert Corey Hannahs, in honor of electrical safety month, talks about how electrical safety is achieved through the use of NFPA codes and standards (38:04).
In this episode, Courtney Nash, a researcher focused on system safety and failures in complex sociotechnical systems, discussed the latest edition of the VOID report. Topics covered included: incident management and the role of automation, working effectively within socio-technical systems, and the value of collecting and analyzing system metrics in the good times and the bad. Read a transcript of this interview: https://bit.ly/3Q46y0k Subscribe to the Software Architects' Newsletter for your monthly guide to the essential news and experience from industry peers on emerging patterns and technologies: https://www.infoq.com/software-architects-newsletter Upcoming Events: InfoQ Dev Summit Boston (June 24-25, 2024) Actionable insights on today's critical dev priorities. https://devsummit.infoq.com/conference/boston2024 InfoQ Dev Summit Munich (Sept 26-27, 2024) Practical learnings from senior software practitioners navigating Generative AI, security, modern web applications, and more. https://devsummit.infoq.com/conference/munich2024 QCon San Francisco (November 18-22, 2024) Get practical inspiration and best practices on emerging software trends directly from senior software developers at early adopter companies. https://qconsf.com/ QCon London (April 7-9, 2025) Discover new ideas and insights from senior practitioners driving change and innovation in software development. https://qconlondon.com/ The InfoQ Podcasts: Weekly inspiration to drive innovation and build great teams from senior software leaders. Listen to all our podcasts and read interview transcripts: - The InfoQ Podcast https://www.infoq.com/podcasts/ - Engineering Culture Podcast by InfoQ https://www.infoq.com/podcasts/#engineering_culture - Generally AI Follow InfoQ: - Mastodon: https://techhub.social/@infoq - Twitter: twitter.com/InfoQ - LinkedIn: www.linkedin.com/company/infoq - Facebook: bit.ly/2jmlyG8 - Instagram: @infoqdotcom - Youtube: www.youtube.com/infoq Write for InfoQ: Learn and share the changes and innovations in professional software development. - Join a community of experts. - Increase your visibility. - Grow your career. https://www.infoq.com/write-for-infoq
Host Luke Barrett is joined by the Incredible Burk Minor, WILDLAND FIREFIGHTER FOUNDATION Co-founder & Executive Director. Burk has been caring for and supporting the wildland community, since the Storm King fire, in Colorado in 1994. Burk is the frontline responder for the Foundation whenever an incident arises. Burk is an expert at crisis management and is counted on by the wildland community for his knowledge, awareness and resources. A master relationship builder, fundraiser and strategist, his influence has created a thriving foundation, excellence among top tier charities and countless awards and recognition. His true colors shine when working with Incident Management teams and the Honor Guard to provide recognition to the fallen and injured. Burk has dedicated thirty plus years in wildland fire and is a voice for the boots on the ground and in the air.
Today's guest is Jason Walker, Chief Innovation Officer at BigPanda. BigPanda is a California-based software developer whose AIOps-powered platform helps businesses improve their service support and incident management systems. Jason joins us on this week's podcast to discuss what financial leaders need to know to drive the IT infrastructure necessary to take advantage of new, emerging, data-heavy use cases we're seeing in generative AI. Later, he and Senior Editor Matthew DeMello discuss GenAI tools that can help streamline IT workflows. If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!
Imagine being caught in a home emergency, your heart racing and mind scattered — would you know what to do? This episode is a must-listen for every homemaker as I sit down with Elizabeth Dillard, a paramedic firefighter with a wealth of field experience, to arm you with the knowledge and skills for effective crisis management in the home. Together, we dissect the fine line between fear that paralyzes and fear that mobilizes. Elizabeth shares empowering wisdom from scripture to fight paralyzing fear AND some practical knowledge for preparing your response and assessing life-threatening situations. In this episode:
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