Fresh Eyes - A Podcast for Foodpreneurs

We've always heard the term "the customer is always right," but how do you deal with a customer complaint before they get too upset? What separates the good, the bad, and the ugly?Whether you're a waiter, hostess, or owner, knowing how to reply to customer complaints is a skill that can't be learned overnight. In our second episode, Rick and Greg discuss tips on ensuring quality customer service and how to empower employees to go the extra mile for your guests. Rick plays a customer, and Greg pulls from his experience as a restauranteur in different scenarios to demonstrate how to appropriately respond to customers to keep them coming back for more.Here are 5 tips for better customer service:Go the extra mileAlways apologize firstGo back frequently to keep them engagedDo to others as you want them to do to youContact customers who were upset and make it up to them

Why Fresh Eyes? What do you get when an experienced, food industry consultant comes in to your restaurant or orders from your food truck or even listens to you pitch your ideas for a new packaged treat? A set of fresh eyes that know the industry, pitfalls, areas for cost savings, menus and packaging, growth opportunities, selling value and experience and most of all know, business.Here, you'll get that advice and more in light, entertaining episodes paired with a recipe and sprinkled with special guests ranging from food wholesalers, leasing experts, food bloggers, national restaurateurs and more! What Are We Talking About this Season?How to Enter the Market - Where Do You Fit?Making that Happy Hour Revenue + for Your Restaurant or BarDon't Sign Yet! - Negotiate That Lease Food Costing, Wholesalers and 2nd Gen FoodCustomer Service and Crafting an ExperienceBuilding Your Restaurant - Do I Really Need All This?GF, Vegan, Organic - Opportunities and Costsand more!About the HostsGreg Bell - he's the gentlemen that knows a lot about food, not just cooking it, but selling it. A chef at heart, Greg knows operations for large food franchises to catering and meal prep, he'll be your eyes and your co-host.Rick Calderon - this gentleman has a lot of questions, he's into food and into business, he'll be your guide through the podcast and your host. Order up! More About the ShowFresh Eyes came about after folks like Greg and our team of food consultants fielded lots of questions from our small business clients over the years, things like, "I make a smokin' barbecue sauce, I want to sell it - where do I start?" to "I'm leaving (insert big company here), to follow my real passion, cooking. I have this idea for (insert idea here), how can I make it happen?" and of course, "I have a restaurant, but traffic is slow, and sales are down, how can you help me?" So, we're goin' big and hope this podcast reaches the many foodpreneurs out there and helps answer some of those pressing questions. Contact the Hosts and submit your questions at: fresheyes@ociesbdc.comFresh Eyes is a production of the Orange County Inland Empire Small Business Development Center Network where we provide business consulting services and training to area clients funding, management, business planning and marketing across key industries - no cost, no catch. Contact Us Anytime to Make an Appointment or Learn More About the SBDC t: 1-800-616-SBDC (7232) or at ociesmallbusiness.orgThe OCIE SBDC Network is hosted by California State University, Fullerton and funded in part through a Cooperative Agreement with the U.S. Small Business Administration.